Argox | OS-214ZIP | Specifications | Argox OS-214ZIP Specifications

Proprietary Statement
This manual contains proprietary information of Argox Information Co., Ltd. It is
intended solely for the information and use of parties operating and maintaining the
equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the expressed written
permission of Argox Information Co., Ltd.
OS Series
Desktop Barcode Printer
Product Improvements
Continuous improvement of products is a policy of Argox Information Co., Ltd. All
specifications and signs are subject to change without notice.
FCC Compliance Statement
User’s Manual
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that the interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into a different outlet on a different circuit.

Consult the dealer or an experience Radio/TV technician for help.
This unit was tested with shielded cables on the peripheral devices. Shielded cables
must be used with the unit to insure compliance. The user is cautioned that any changes
or modifications not expressly approved by Argox Information Co., Ltd. could void the
user’s authority to operate the equipment.
Liability Disclaimer
Argox Information Co., Ltd. takes steps to assure that the company’s published
engineering specifications and manuals are correct; however, errors do occur. Argox
Information Co., Ltd. reserves the right to correct any such errors and disclaims any
resulting liability. In no event shall Argox Information Co., Ltd. or anyone else
involved in the creation, production, or delivery of the accompanying product
(including hardware and software) be liable for any damages whatsoever (including,
without limitation, damages for loss of business profits, business interruption, loss of
business information, or other pecuniary loss) arising out of the use of or the results of
use of or inability to use such product, even if Argox Information Co., Ltd. has been
advised of the possibility of such damages.
II
A Letter to Our Customers
Dear Customers,
Congratulation on selecting an Argox OS series printer!
We believe soon you will find that you have made a
cleverest choice!
This booklet is a small gift from us. It is intended for
helping you to know your printer better, then further to
optimize it. Basically, this booklet contains two parts:
operation guidance and related valuable information.
In the part of the operation guidance, we will furnish you
with a lot of complementary illustrations, so you may pick
up those operation guides more quickly.
In the latter chapters of Trouble Shooting, Maintenance as
well as Reference Technical information, which we think,
you may need them just in case. Therefore, for your quick
reference, we try to table them as much as possible.
Enjoy your reading and have a good time with your printer!
Best wishes,
Argox Information Co., Ltd.
III
Table of Contents
A Letter to Our Customers.................................................III
Table of Contents ....................................................................IV
Getting Started.......................................................................... 1
Unpacking...............................................................................1
Package Contents ................................................................2
Connecting the Power Supply .................................................3
Parts and Features (OS-214, OS-214Zip, OS-314)...................5
Parts and Features (OS-203, OS-204)......................................7
Controls and Indicators ......................................................... 10
Loading Ribbon and Media.................................................... 12
Loading a Ribbon (OS-214, OS-214Zip, OS-314) ................. 12
Loading Media...................................................................... 17
Standard Mode.................................................................. 17
Peel Off Mode................................................................... 22
Cutting Mode .................................................................... 26
Calibration and Configuration............................................... 28
Performing Calibration and Configuration............................. 28
Resetting to Factory Default Settings .................................... 29
Computer Connections ........................................................... 30
Serial (RS-232) Interface Requirements ................................ 30
Parallel Interface Requirements............................................. 32
Serial and Parallel Cabling Requirements.............................. 32
Communicating with the Printer............................................ 33
Before installation............................................................... 33
Installing the Printer Driver (Label Dr.200 or Label Dr. 300)
............................................................................................. 33
Installing the Printer Driver (Seagull Driver) .................... 36
Setting Parameters ................................................................ 41
Parameters for Win 98....................................................... 43
Parameters for Win 2000 ................................................... 46
For NT 4.0 ........................................................................ 50
IV
For Win XP....................................................................... 52
For Windows Vista............................................................ 56
Troubleshooting ...................................................................... 59
LED Diagnosis ..................................................................... 59
Miscellaneous ....................................................................... 62
Recovery .............................................................................. 63
Caring for Your Printer.......................................................... 64
Cleaning ............................................................................... 64
Thermal Print Head........................................................... 64
Paper Sensor ..................................................................... 64
Technical Reference ................................................................ 67
General Specifications .......................................................... 67
Fonts, Bar Codes and Graphics Specification........................ 70
Printer Programming Language A, PPLA.......................... 70
Printer Programming Language B, PPLB .......................... 71
Printer Programming Language Z, PPLZ (OS-214Zip)...... 72
Interface Specifications......................................................... 73
Serial ................................................................................ 73
Connection with host: ....................................................... 74
Parallel (Centronics) ......................................................... 76
Auto Polling...................................................................... 76
Appendix I - Installing Dispenser Kit .................................... 77
Top Cover............................................................................. 77
Middle Cover........................................................................ 78
Base Housing........................................................................ 79
Appendix II - Installing the Cutter ........................................ 82
Appendix III - Installing the Extension Card ...... 85
V
Getting Started
Congratulations on choosing the Argox OS Series desktop
barcode printer. This manual will help you get to know your new
printer. There are two parts to this manual, an operation guide
and related information. The operation guide is illustrated to help
you quickly become familiar with the printer. The related
information includes troubleshooting, maintenance and technical
information for your reference.
Unpacking
After receiving your printer, please check for possible shipping
damage:
1. Inspect the outside of both the box and the printer for
possible damage.
2. Open the top cover of the printer to see if the media
compartments are in order.
Note: If damage has occurred, contact your shipping company
immediately to file a claim.
3. Check whether you have received the following
accessories together with the printer. If there are any
items missing, please contact your local dealer.
1
Connecting the Power Supply
Connect the power supply as below.
WARNING:
 Do not operate the printer and power supply in an area
where they can get wet.
Make sure the power switch is in the "O" position, and be careful
not to touch the 36-pin parallel connector.
1. Insert the barrel connector of the Power Supply into the power
jack on the back of the printer. Note the location of the power
jack for different models in the diagrams below.
2. Insert the separate power cord into the power supply.
3. Plug the other end of the cord into an AC electrical outlet.
Package Contents







Printer
Power Supply
Power Cord
User’s Manual
CD Rom Disk
Ribbon
(not included with OS-203 or OS-204)
Sample Media (not included with OS-203 or OS-204)
Note: The ribbon and sample media are not included with the
OS-203 or OS-204 models.
OS-204 / 214 / 214Zip / 314
Models
2
3
Getting to Know Your Printer
There are five models in the OS Series. The OS-214, OS-214Zip
and OS-314 share the same parts and features, as do the
OS-203 and OS-204. Parts and features of the OS series are
illustrated below.
Parts and Features (OS-214, OS-214Zip,
OS-314)
Top Cover
H Cover
Power Switch
OS-203 Model
Power Indicator
Ready Indicator
Feed Button
OS-214 / OS-214Zip / OS-314 Models
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5
Parts and Features (OS-203, OS-204)
Ribbon Pick-up Holder
Media Hanger
Top Cover
H Cover
Power Switch
Release Levers
Power Indicator
Feed Button
Ready indicator
Ribbon Supply Holder
Thermal Print head
OS-203 / OS-204 Models
Platen Roller
Power Switch
OS-214 / OS-214Zip / OS-314 Models
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7
Peel-Off Option
Cutter Option
Media Hanger
Release Levers
Platen Roller
White Plastic Roller
Cutter
OS-203 / OS-204 Models
Thermal Print head
OS-203 / OS-204 Models
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9
Controls and Indicators
The printer’s controls and indicators are shown in the diagram
below. The following table explains control and indicator
functions.
Control /
Indicator
Function
On: power on

Power Switch
Off: shut down
Note: Turn power off before connecting or
disconnecting cables


Green light shows the power-on status

Light off shows the power-off status

Blinking light indicates error has occurred
Power Indicator
Ready Indicator
Power Indicator
Ready Indicator
Feed Button
10
Power Switch
Feed Button

Green shows printer is ready to operate

Blinking light indicates printer is paused

Press to advance labels to the first printing
position

Press to leave "pause" status

Press to back feed if a label is not properly
aligned (for OS-203 Peel-Off mode only)

Press and hold while turning on the power
to print out a configuration profile
11
Loading Ribbon and Media
Media Compartment
This section describes how to load ribbon and media into the OS
Series printers.
Loading a Ribbon (OS-214, OS-214Zip,
OS-314)
Print Head Module
Release Lever
Release Lever
Note: This section does not apply to direct thermal printing.
1. Lift the top cover to expose the media compartment.
2. Unlatch the print head module by pushing the two white
release levers on the sides toward the rear.
3. Turn over the print head module to expose the ribbon
supply holder.
Ribbon Supply Holder
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13
4. Unwrap the ribbon roll pack and separate the ribbon roll
and the bare core.
5. Attach the edge of the ribbon on the bare core and wind it
a little bit onto the core.
6. Insert the ribbon roll into the supply holder. (First snap in
the left side and then the right side.)
7. Put the print head module down and insert the bare core
into the pick-up holder. (First snap in the left side, and
then the right side.)
Ribbon Pick-up Holder
Ribbon Supply Holder
Bare Core
Ribbon Roll
Bare Core
14
8. Turn the wheel of the print head module to ensure the
ribbon is tightly wound.
9. Press down the print head module firmly until you hear a
snap.
15
Loading Media
The OS Series printers offer three different loading modes:
standard, peel-off, or cutting.
Wheel



Standard mode allows you to collect each label freely.
Peel-off mode peels backing material away from the label
as it prints. After a label is removed, the next label prints.
Cutting mode automatically cuts the label after it prints.
Standard Mode
1. Lift the top cover to expose the media compartment.
Print Head Module
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2. Remove the media hanger.
Media Compartment
4. Click the media hanger back into the media
compartment.
5. Align the media roll to the left end.
6. Move the shield from right to left until it leans against the
media.
Media Hanger
Media Compartment
3. Load the media roll onto the hanger from left to right.
Media Roll
Media Roll
Media Hanger
Shield
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7. Unlatch the print head module.
8. Hold the print head module upright with one hand to
allow the media to pass under it. Lead the media through
the media guides with the other hand.
9. Lead the media over the platen roller.
10. Put the print head module down and press down firmly
until you hear a snap.
11. Close the top cover and turn on the printer or press the
"FEED" button if the printer is already on.
Print Head Module
Print Head Module
Media Guides
Feed Button
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Peel Off Mode
Note: For Peel-off mode you must first install the dispenser kit.
Please refer to Appendix I.
10. Trim the front edge of the label backing paper with
scissors or a knife.
11. Lead the backing paper into the slot between the
dispenser bar and H cover, then ensure it is inserted
between the white plastic roller and platen roller.
Follow Steps 1 to 8 listed in Standard Mode above.
9. Remove enough labels to expose approximately a 6"
length of backing paper.
Peeler Sensor
Media Guides
H Cover
Backing Paper
Dispenser Bar
12. Press the "FEED" button for the label backing paper to
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come out from the slot under the H cover.
13. In OS-203 Peel-off mode, if a misaligned loading occurs
keep pressing the "FEED" button to back-feed and reload
the label stock.
14. To remove any slack, rewind the media onto the roll.
Press down the print head module firmly.
"FEED" button if the printer is already on.
Note: The "FEED" button does not make the printer peel.
Peeling occurs only when the software is properly set.
Label
H Cover
Feed Button
Slot
15. Close the top cover and turn on the printer or press the
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11. Close the top cover and turn on the printer or press the
"FEED" button if the printer is already on.
Cutting Mode
Note: For Cutting mode you must first install the cutter. Please
refer to Appendix II.
Note: The "FEED" button does not make the printer cut. Cutting
occurs only when the software is properly set.
Follow Steps 1 to 8 listed in Standard Mode above.
9. Thread the media over the platen roller, then route the
media through the slot of the cutter module.
10. Press down the print head module firmly.
Cutter Module
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Calibration and Configuration
This section discusses calibration, printing configuration and
resetting the printer to factory defaults.
Performing Calibration and Configuration
1. Turn off the printer power.
2. Press and hold the feed button while turning on the power,
then the printer will execute calibration to let machine
automatically stock length of the label. (Please continuous
to press the feed button when machine executes
calibration.)
3. Please continuous pressing the feed button until the
printing motor is activated, then printer will execute
configuration, and printing the configuration profile. The
profile includes firmware version, ROM checksum, RS232,
thermal transfer /direct thermal settings, hardware
configuration, and font types.
4. After calibration and configuration, at PPLB emulation, the
printer enters character dump mode. To exit from dump
mode, press the feed button again. (If you accidentally
print the label without exiting from dump mode in advance,
you need to turn on the printer again to print normally.)
28
Resetting to Factory Default Settings
1. Turn on the printer and wait for 5 or more seconds.
2. Press the "Feed" button for 10 seconds, and the "Ready"
indicator and "Power" indicator will go off in order.
3. When the two indicators relight, release the feed button.
4. The printer feeds approximately 3 ~5 blank labels, and
then resets to the factory defaults.
Note: Revise the factory default settings that stored in flash, even
if turn off the power source cannot be eliminated.
29
Computer Connections
Power Jack
Note: You must insert the power supply’s barrel connector into
the power jack on the back of the printer before
connecting communication cables.
This printer comes with both a nine-pin Electronics Industries
Association (EIA) RS-232 serial data interface (for OS-203, it is
six-pin) and a standard Centronics parallel interface. In either
case, you must supply the required interface cable for your
application.
Note: This printer complies with FCC Rules and Regulations,
Part 15, for Class B Equipment, for use with fully shielded
six-foot data cables. Use of longer cables or unshielded
cables may increase radiated emissions above Class B
limits.
RS232 Serial Port
Parallel Port
OS-204 / OS-214 /
OS-214Zip / OS-314 Models
RS232 Serial Port
Serial (RS-232) Interface Requirements
The required cable must have a nine-pin "D" type (for the OS-203,
six-pin) male connector on one end, which is plugged into the
mating serial port located on the back of the printer. The other end
of the signal interface cable connects to a serial port on the host
computer.
For technical and pin-out information, please refer to the
Reference Technical Information, Interface Specification.
30
Parallel Port
Power Jack
OS-203 Model
31
Parallel Interface Requirements
Communicating with the Printer
The required cable (IEEE 1284-compliant is recommended) must
have a standard 36-pin parallel connector on one end, which is
plugged into the parallel port located on the back of the printer.
The other end of the parallel interface cable connects to the
printer connector at the host computer. For pin-out information,
refer to the Reference Technical Information, Interface
Specification.
The bundled printer driver can be applied to all applications under
Windows 98/2000/2003/Windows XP and Windows Vista. With
this driver you can run any popular Windows software
applications such as MS-Word and print out to this printer.
Serial and Parallel Cabling Requirements
Data cables must be of fully shielded construction and fitted with
metal or metalized connector shells. Shielded cables and
connectors are required to prevent radiation and reception of
electrical noise.
Before installation
1. Check the contents of the driver to ensure it is complete.
2. Make a backup copy of this driver.
Installing the Printer Driver (Label Dr.200 or Label Dr.
300)
1. Double click the driver file
(Label Dr. 200 or Label Dr. 300)
To minimize electrical noise pickup in the cable:

Keep data cables as short as possible (6 ft or 1.83m
recommended).

Do not tightly bundle the data cables with power cords.

Do not tie the data cables to power wire conduits.
to execute in Windows.
2. Click "Next".
Notes:
1. Centronics allows a much higher communication speed
than serial.
2. The printer automatically detects parallel or serial port.
No need to set a switch or send a command.
3. Default settings are included in the configuration report.
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3. Select a driver for your
printer and click "Next".
For 203 dpi modes with 4
inches print width, you
should select Label
Dr. 200 (4 inch model).
4. Select the port of the
printer and click "Next".
5. After the related files
have been copied to
your system, click “Next”.
6. After the installation
is complete, click “Finish”.
7. Click “ Yes”.
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Installing the Printer Driver (Seagull Driver)
1. Double click the driver file
to execute in Windows.
2. Click "Next".
4. Select a driver for your
printer and click "Next" .
5. Select the port of the
printer and click "Next.
3. Select ”Install printer
drivers”and click “Next”.
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8. After the related files have
been copied to your system,
click “Finish”
6. Enter a specify Printer
Name and click “Nex”
7. Click “Finish”
9. After the installation is
complete, click “Close”
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Setting Parameters
Notes:
1. If you are updating the driver, make sure you remove the
previous version first.
2. If you install new bar code application software such as
ArgoBar, LabelView or CodeSoft, you should activate the
Label Dr. 200 (or Label Dr. 300) driver and set it as the
current printer driver.
3. If you install new bar code application software such as
Bartender Ultra Lite, you should activate the seagull driver
for Argox printers.
After installing the driver, follow the path below to set parameters:
Windows 98/ 2000/ 2003:
Start → Settings→ Printers→ Label Dr.→ Properties
Windows XP:
Start → Settings → Printers and Faxes → Label Dr.
→ Properties
Windows Vista:
Start → Control Panel → Printers → Label Dr. → Properties
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Parameters include:
Ports
Parameters for Win 98
Select the IO port to link with the printer. The
port may be parallel (LPT), serial (COM),
network port, or file.
Paper size
Select the proper size. If there is no desired
size, select "Custom" to define paper size.
Orientation
Set portrait or landscape.
Paper source
(Media type)
T/T stands for thermal transfer (ribbon)
mode and D/T for direct thermal mode
(without ribbon).
Media choice
(Darkness)
Set the heat value or darkness from this
field. Darkness values range from 0 to 15.
Copies
This function designates the number of
printed copies of each page.
More options
(Accessories)
To use the cutter or peeler function, enter
More Options and select one of the items.
Device options
(Speed)
Set print speed. For OS-214 and OS-214Zip,
speed ranges from 1~ 3 ips; for OS-314/204,
speed ranges from 1~ 2 ips; for OS-203
speed ranges from 1~ 3.5 ips.
Ports
In the Properties menu:
→ Click "Details"
→ Select the IO port.
→ Click "OK"
Paper size
Orientation
Paper source
(Media type)
Media choice
(Darkness)
Copies
In the Properties menu:
→Click "Paper"
→Click items to select the
desired parameters
→Click "OK"
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Create a custom size
Output bin
(Accessory setting)
In the Properties menu:
→ Click "Paper"
→ Select "Custom"
→ User-Defined Size
→ Set a custom size
→ Click "OK"
In the Properties menu:
→ Click "Paper"
→ Click "More Options"
→ Select Enable w/o
cutter, peeler
→ Click "OK"
Print quality
(Speed)
In the Properties menu:
→ Click "Device Options"
→ Select parameters
→ Click "OK"
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Parameters for Win 2000
Orientation
Page order
Ports
In Printing Preferences:
→ Click "Layout"
→ Select "Portrait" or
"Landscape"
→ Click "Page order”"
→ Select "Front to Back"
or "Back to Front"
→ Click "OK"
In the Properties menu:
→ Click "Ports"
→ Select the IO port
→ Click "OK"
Paper size
Copies
Print quality
(Speed)
Output bin
(Accessory setting)
Paper source
(Media type)
In the Printers menu:
→ Right click
→ Select "Printing
Preferences"
→ Click "Paper/Quality"
and select media type
→ Click "OK"
In Printing Preferences:
→ Click "Layout"
→ Click "Advanced"
→ Click each item to select
parameters
→ Click "OK"
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Paper size setup
Create a custom size
In Printing Preferences:
→ Click tag "Layout"
→ Click button "Advanced"
→ Click "button Customize”"
→ Select "paper size" or
add new paper size.
→ Click "OK"
In the Printers menu:
→ Right click
→ Select "Server
Properties"
→ Enter a form name for
in "Form Description for"
→ Reset paper size in
"Measurements"
→ Click "OK"
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Paper/Output
(Speed)
Print quality
(Darkness)
For NT 4.0
Ports
In the Properties menu:
→ Click "Ports"
→ Select IO port
→ Click "OK"
In Default Document:
→ Click "Advanced"
→ Click item to select
desired parameters
→ Click "OK"
Create a custom size
Paper size
Orientation
Paper source
(Media type)
Copies
Media choice
(Accessory setting)
Please refer to Create a
custom size in Win 2000 above.
In the Printer’s menu:
→ Right click
→ Select "Document
Defaults"
→ Click "Advanced"
→ Click items to select
desired parameters
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Orientation
Page order
For Win XP
Ports
In Printing Preferences:
→ Click "Layout"
→ Select "Portrait" or
"Landscape"
→ Click "Page order”"
→ Select "Front to Back"
or "Back to Front"
→ Click "OK"
In the Properties menu:
→ Click "Ports"
→ Select the IO port
→ Click "OK"
Paper size
Copies
Print quality
(Speed)
Output bin
(Accessory setting)
Paper source
(Media type)
In Printing Preferences:
→ Click "Layout"
→ Click "Advanced"
→ Click items to select
parameters
→ Click "OK"
In the Printers menu:
→ Label Dr
→ Right click
→ Select "Printing
Preferences"
→ Click "Paper Quality"
→ Select media type
→ Click "OK"
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Paper size setup
Create a custom size
In Printing Preferences:
→ Click tag "Layout"
→ Click button "Advanced"
→ Click button "Customize”"
→ Select "paper size" or
add new paper size.
→ Click "OK"
In the Printers menu:
→ Right click
→ Select "Server
Properties"
→ Enter a “Form name”
→ Reset paper size
in the "Form description"
→ Click "OK"
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For Windows Vista
Paper Size
Copy Count
Print Quality
(Speed)
Output Bin
(Accessory setting)
Ports
In the Properties menu
→ Click "Ports"
→ Select the IO port
→ Click "OK"
Printinh Preferences menu
→Click” Layout”
→Click” Advanced” button
→Click each item to select
the parameters
→Click “OK”
Paper Source
(Media type)
Media
(Darkness)
Orientation
In the Properties menu
Printing Preferences menu
→Click” Paper/Quality
→Select media type
→Select Darkness
→Click” OK”
→ Click” General”
→ Click” Printing
Preferences” button
→ Click” Layout”
→ Select” Portrait”
or “ Landscape”
→ Click “OK”
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Troubleshooting
Paper Size Setup or
Create a Custom Size
Printing Preferences menu
→Click” Advanced” button
→Click” Customize” button
→Select” Paper Size” or add
new paper size
→Click” OK”
Normally, when the printer is in not working properly, the "Power"
LED blinks continuously; while printing and communication
between the host and printer stops.
LED Diagnosis
Power and Ready LEDs blinking continuously indicates printer
errors. To understand the problem, please observe the Power
and Ready LEDs and refer to the following solutions:
LED Indicators: Power and Ready LEDs blink at the same tempo
Power LED
ON
OFF
Ready LED
ON
OFF
Possible Problems
Solutions
Remarks
Miss-detect gap
Check the label path
If you use a
Check the label sensor continuous label roll
and run under
Windows, select
continuous media.
Label stock out
Supply the label roll
Label stock not
Install the label roll
installed
Label jam
Recover the jam
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LED Indicators: Power and Ready LEDs blink alternately
LED Indicators: Only the Ready LED blinks
Power LED
ON
OFF
Power LED
Ready LED
ON
ON
ON
OFF
Ready LED
OFF
ON
Possible Problems
Solutions
Ribbon out
Supply the ribbon roll
Ribbon jam
Recover the jam
Ribbon sensor error Replace ribbon sensor
Remarks
Not applicable to
direct thermal
type.
Note: For models OS-203/OS-204 this error will not occur.
LED Indicators: Only the Power LED blinks
Possible Problems
Solutions
Print head too hot
Printing will stop until the
print head cools to an
acceptable printing
temperature. When it
does, the printer will
automatically resume
operation.
Printer is receiving
Wait for the data
data
transmission finished
Power LED Ready LED
ON
ON
OFF
ON
Possible Problems
Serial IO error
Memory full
Cutter failed, or jam
at cutter
Hardware error
Solutions
Remarks
Check the baud rate
Not for Centronics
Add the extension RAM
Check the cutter
Occurs only when
Recover the jam
installing or setting the
cutter
Call for service
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Remarks
Clean the print head. If the problem persists, replace the print
head.
Miscellaneous
If the host shows "Printer Time out"
1. Check if the communication cable (parallel or serial) is
connected securely to your parallel or serial port on the
PC and to the connector on the printer at the other end.
2. Check if the printer power is turned on.
If the data has been sent, but there is no output from the printer.
Check the active printer driver, and see if Label Dr. for your
Windows system and the label printer has been selected.
Vertical streaks in the printout usually indicate a dirty or faulty
print head. (Refer to the following examples.)
Poor printout quality:

The ribbon may not be qualified.

The media may not be qualified.

Adjust the Darkness (heat temperature).

Slow down the print speed.

Refer to the next chapter and clean the related spare
parts.
Recovery
After correcting problems, simply press the panel button or restart
the printer to continue your print jobs. Make sure the LEDs are not
blinking and remember to resend your files.
62
63
Caring for Your Printer
After using eight rolls of label stock, clean the following areas of
the printer.
Note: Turn off the printer before cleaning.
Cleaning
Clean the following components of the printer using a cotton bud
dampened with alcohol. Do not soak the cotton bud excessively.
Replacing the Thermal Print Head
1.
2.
3.
4.
Switch off the power and wait for both LEDs to go off.
Unlatch the print head module.
Remove the ribbon.
Push the print head firmly into the casing and shift it to the
left. It will release from the module.
5. Disconnect the print head cable.
6. Disassemble the print head and the mounting bracket by
releasing screws.
7. Replace with a new print head. Reassemble the print head
module in reverse order. Be careful not to touch the print
head elements.
Thermal Print Head
Thermal paper stock and the ribbon release debris on the print
head, which degrades printing quality. Clean the print head with
methanol or isopropyl alcohol and a cotton bud. Do not touch the
heater element with your fingers. Debris or dirt on the roller
should be cleaned with alcohol.
Paper Sensor
Debris or dirt on the paper sensor can cause a miss-read or
unstable detection of the label gap. Clean with a cotton bud
dampened with alcohol.
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65
Technical Reference
General Specifications
Specification
Print method
Resolution
Maximum print
width
Maximum print
length
Maximum print
speed
Onboard DRAM
Rotation
Media type
66
Model
Model
Model
Model
Model
OS-203 OS-204 OS-214 OS-214Zip OS-314TT
Direct thermal
Direct thermal
and Thermal transfer
203 DPI (8 dots/mm)
300 DPI
(12
dots/mm)
2.83 in.
4.13in.
4.16in
4.06 in.
(106mm)
(72mm)
(105 mm)
(103 mm)
10 in.
8 in.
48 in.
14 in.
(254mm) (203mm)
(1219mm)
(356mm)
3.5 inches 2 inches 3 inches
2 inches
(89 mm) (51 mm) (76 mm)
(51 mm)
per
per
per second
per
second
second
second
512 K bytes
2 M bytes
0, 90, 180 and 270, 4 direction rotations
I. Direct thermal: paper visible light and infrared scan
able labels, tag stock, butt cut or die cut, with various
adhesives.
II. All above media, plus thermal
transfer paper or vinyl labels and
N/A
tags, butt cut or die cut, with
various adhesives.
67
Specification
label roll
diameter
Label
indexing
Ribbon types
Ribbon size
Model Model Model
Model
Model
OS-203 OS-204 OS-214 OS-214 Zip OS-314TT
Maximum 4.3 in.(109mm) outside diameter, 0.5 in. (12.7
mm) inside diameter (beside OS-203)
Maximum 5 in. (127mm) outside diameter, 0.5 in. (12.7
mm) inside diameter(only OS-203)
Black stripe and gap
Wax, Wax/Resin and Resin
Ribbon width- 1”~4”
Ribbon roll –max OD 1.45 “ (37 mm)
Ribbon length – max 91m
Core size – ID 0.5” core (13 mm)
with notch
N/A
Optional
Accessories









Serial (RS232) cable
External media stacker
(for media roll with max. 8-inch OD)
Dispenser Kit
Cutter
2MB Flash memory card
Font card (OS-214Zip – Traditional Chinese or
Simplified Chinese or Korean only)
RTC card (with 1MB Flash board) (OS-214Zip
does not support RTC card)
Parallel to USB adapter
Standalone KDU-ArgoKee
Dimensions
W5.3 x
D9.0 x
W7.3 x D10.9 x H6.0 in
H6.4 in.
Weight
1.2Kg
1.9 kg
(2.6lbs)
(4.2lbs)
Agency Listing FCC
FCC class B
class A
CE, cTUVus approved
Power Source Universal switching power supply
Input:100V~240V, 1.5A, 47~63Hz
Output: 24VDC, 2.92A, 70W Max
Operating
32°F ~ 104°F (0°C ~ 40°C)
temperature
Storage
-4°F ~ 122°F (-20°C ~ 50°C)
temperature
Humidity
10~90% RH
68
2.1 kg
(4.6 lbs)
69
Fonts, Bar Codes and Graphics Specification
Printer Programming Language B, PPLB
Specification
The specifications of fonts, bar codes and graphics depends on
printer emulation, which is a printer programming language (PPL)
through which the host communicates with your printer. There are
two PPLs for models OS-203/204/214/314. The factory default is
PPLA, and you can also update firmware to PPLB.
Note:
General fonts
Symbol sets
(Code pages)
Improper firmware updating may crash printer firmware. Please
contact your supplier for assistance.
Printer Programming Language A, PPLA
Specification
General fonts
Smooth fonts
Symbol sets for
fonts smooth
Courier fonts
Soft fonts
Font
expandability
One-Dimension
barcode
Model
Model
Model
Model
OS-203DT
OS-204DT
OS-214TT OS-314TT
7 alpha-numeric fonts, OCR A and OCR B ASD
4, 6, 8, 10, 12, 14 and 18 points
USASCII, UK, German, French, Italian, Spanish,
Swedish, and Danish/Norwegian
8 symbol set (PC, PC-A, PC-B EAMA-94,
Roman8, Legal, Greek and Russian)
N/A
Downloadable PCL fonts
1x1 to 24x24
Code39, Code93, Code128/subset A, B and C,
Codabar, Interleave 2 of 5, UPC A/E/2 and 5
add-on, EAN 13/8, UCC/EAN-128, UCC/EAN 128
random weight, Postnet, Plessey, HIBC, Telepen,
FIM.
Two-Dimension
barcode
MaxiCode , PDF417 and Datamatrix
Graphics
PCX, BMP, IMG and HEX formats
70
Model
Model
Model
Model
OS-203DT
OS-204DT
OS-214TT
OS-314TT
5 fonts with different point sizes
For 203dpi & 300dpi models:
8 bits: code page 437, 850, 852, 860, 863 and 865. 7
bits: USA, British, German, French, Danish, Italian,
Spanish, Swedish and Swiss.
For 203dpi model only:
8 bits: code page 857, 861,862, 855, 866, 737, 851, 869,
1252, 1250, 1251, 1253, 1254 and 1255
Downloadable soft fonts
1x1 to 24x24
Soft fonts
Font
expandability
One-Dimension Code39, Code93, Code128/subset A, B and C, Codabar,
barcode
Interleave 2 of 5, UPC A/E/2 and 5 add-on, EAN 13/8,
UCC/EAN-128, Postnet, Matrix 2 of 5, Code-128UCC.
Two-Dimension MaxiCode and PDF417
barcode
Graphics
PCX and binary raster
Notes:
1. The bare core for the ribbon must be 11 cm in length. It should
have two opposite slits at two ends. If the ribbon itself is less
than 11 cm, it must be aligned with the bare core at the left end
when you install it.
2. Since this printer uses band buffer technology. If you just print
texts or barcodes the maximum length is more than 30 inches.
If you print many graphics the maximum length can only be a
few inches with standard onboard RAM. (Extension RAM, font
71
board and flash modules use the same connector and cannot
function at the same time.)
Interface Specifications
Serial
Printer Programming Language Z, PPLZ (OS-214Zip)
Specification
General fonts
International
character sets
Soft fonts
Bitmapped Font
expandability
One-Dimension
barcode
Two-Dimension
barcode
Graphics
Model
OS-214Zip
10 resident fonts (9 bitmapped fonts and 1 scalable
font)
14 international character sets: USA, USA2, UK,
Holland, Den / Nor, Swe / Fin, German, France1,
France2, Italy, Spain, Misc., Japan, page 850.
Downloadable soft fonts
1x1 to 24x24
Code11, Interleave 2 of 5, Code39, Code93, EAN
13/8, UPCA/E, Code128/subset A, B and C,
Industrial 2 of 5, Standard 2 of 5, Codabar,
UPC/EAN Extensions, MSI, Plessey, Postnet.
PDF-417, MaxiCode, Data Matrix (ECC200 only)
and QR Code.
HEX and binary graphics with normal as well as
compressed images
72
For the OS-204/214/214Zip/314, the RS232 connector on the
printer side is a female, DB-9.
Pin
1
2
3
5
6
7
8
9
Direction
In
In
Out
Out
Out
In
Out
Definition
DSR
RxData
TxData
Ground
DTR
RTS
CTS
+5V
For the OS-203, the RS232 connector is a Mini Dim 6P.
Pin
1
2
3
4
5
6
Direction
Out
Out
In
In
Out
Definition
+5V
Ground
RTS
CTS
RxData
TxData
73
Note: Pin 9 on the OS-204/214/314 and pin 1 on the OS-203 are
reserved for a KDU (keyboard device unit). Do not connect
these pins if you are using a general host such as a PC.
Connection with host:
Host 25S
Printer 9P
(PC or compatible)
Host 9S
Printer 9P
(PC or compatible)
DTR 20
DSR 6
TX 2
RX 3
CTS 5
RTS 4
GND 7
DTR 4
DSR 6
TX 3
RX 2
CTS 8
RTS 7
GND 5
……
……
……
……
……
……
……
1 DSR
6 DTR
2 RX
3 TX
7 RTS
8 CTR
5 GND
……
……
……
……
……
……
……
1 DSR
6 DTR
2 RX
3 TX
7 RTS
8 CTS
5 GND
Alternatively you can connect the 3 wires as follows:
Host 25S
Printer 9P
(PC or compatible)
Host 9S
Printer 9P
(PC or compatible)
TX 2
RX 3
GND 7
pin 4
pin 5
pin 6
pin 20
TX 3
RX 2
GND 5
pin 4
pin 6
pin 7
pin 8
…… 2 RX
…… 3 TX
…… 5 GND
74
…… 2 RX
…… 3 TX
…… 5 GND
The simplest way to connect to other hosts (not PC compatible) or
terminals is:
Printer
Pin 2- RxData ………
Pin 3- TxData ………
Pin 5- Ground ………
Terminal/Host
TxData
RxData
Ground
In general, as long as the data quantity is not too large and you
use Xon/Xoff as flow control, it will be problem free.
Baud rate:
2400, 4800, 9600, 19200 and 38400.
(Programmable by command)
Data format: always 8 data bits, 1 start bit and 1 stop bit.
Parity:
always non parity
Handshaking:
XON/XOFF as well as CTS/RTS (hardware
flow control).
If you run an application with the bundled printer driver under
Windows and use the serial port, you should check the above
parameters and set the flow control to "Xon/Xoff "or "hardware".
75
Appendix I - Installing Dispenser Kit
Parallel (Centronics)
The parallel port is a standard 36-pin Centronics. Pin
assignments are as follows:
Pin
1
2
3
4
5
6
7
8
9
10
11t
12
Direction
In
In
In
In
In
In
In
In
In
Out
Out
Out
Definition
/STROBE
Data1
Data 2
Data3
Data4
Data5
Data6
Data7
Data8
/ACK
BUSY
PE
Pin
13
14,15
16
17
18NC
19~30
31
32
33~36
Direction Definition
Out
SELECT
NC
Ground
Ground
Out
-
Ground
NC
/Fault
NC
1. Turn off the printer power and unplug the printer.
2. Unwrap the dispenser kit and take out screws, the shaft,
the plastic roller, the dispenser bar, the direction label, and
the peeler sensor cable.
Top Cover
3. Take off the top cover of the printer.
4. The peeler sensor cable has a sensor board at one end
and a connector at the other end.
5. Mount the two little holes of the sensor board on the two
spines at left upper corner inside the top cover, keeping
the cable at the left.
6. Route the peeler sensor cable through the guides along
the left side of the top cover.
7. Fix the sensor cable and sensor board with Loctite-444
instant adhesive or equivalent.
Auto Polling
Both the serial port and parallel port of this printer can be
activated at the same time, i.e the printer can simultaneously
communicate with two PCs via different ports. However as no port
contention is made for this printer, if both PCs transmit data at the
same time the data may become damaged in the receiving buffer.
76
77
Base Housing
Sensor Cable
Base Housing
Middle Cover
11. Release the screw on the left bracket of the chassis.
8. Remove the middle cover.
9. Take off the H. Cover.
10. Tape the direction label on the top of the H. cover with the
arrow sign heading opposite you.
H. Cover
Screw
Middle Cover
78
79
12. Unlatch the print head module. Hook the white roller on
the brackets of the chassis, ensuring the long thinner end
is on the left side.
13. Guide the shaft through the respective holes on the left
bracket, the white roller and then the right bracket in order.
(To smooth this procedure, hold the white roller with one
hand.)
14. Secure the attached screw to the right bracket of the
chassis to fix the shaft.
15. Hook the dispenser bar on the brackets of the chassis,
positioning it above the white roller. Ensure that the
dispenser bar is parallel with the black platen roller and its
long thinner end is on the left.
16. Guide the sensor cable connector through the hole on the
upper left corner of the middle cover.
17. Click the top cover back onto the middle cover.
18. Insert the sensor connector into its receptacle on the main
logic board of the base housing.
19. Use screw to install the sensor to the front-left side of the
top cover. The sensor cable should be along in the left
side of the top cover.
20. Click the middle cover back into the base housing. First
click in the front then the rear.
21. Secure the two screws at the bottom of the base housing.
H. Cover
Screw
Dispenser Bar
Middle Cover
Shaft
White Plastic Roller
80
4 mm Gap
81
Appendix II - Installing the Cutter
4. Remove the whole print head assembly by releasing the 4
screws at its feet.
1. Turn off the printer power and unplug the power cable and
Centronics / Serial cable.
2. Remove the top cover.
3. Remove the two screws under the base housing.
Print Head Assembly
5. a. Mount the cutter IC (3717) to U19 on the main board
(OS-204/214).
b. Mount the cutter baby board to JP29 on the main board
(OS-214ZIP).
c. Mount the cutter baby board to JP17 on the main board
(OS-203).
d. Mount the cutter baby board to JP29 on the main board
(OS-314).
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83
6. Secure the four screws attaching the cutter.
Appendix III - Installing the Extension
Card
Extension Card designated for all optional extension modules. For
example, RTC, Font card and specified function card.
Install the extension card into the printer as follows:
1. Turn off the printer power.
2. Remove the top cover.
3. Release the two screws at the bottom of the base housing.
Cutter
7. Plug the cutter's connector into the PCB's header
connector (JP13).
8. Reattach the print head assembly by securing the 4
screws.
9. Click back the middle cover.
10. Secure the two screws for the base housing.
11. Click the top cover into place.
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85
4. Remove the middle cover.
6. Click back the middle cover.
7. Secure the two screws for the base housing.
8. Click the top cover into place.
5. Mount the extension card to J14 on the main board.
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