BlackBerry Blend-Installation and Configuration Guide

Version: 1.1
Installation and
Configuration Guide
BlackBerry Blend
Published: 2014-12-07
SWD-20141207224035069
Contents
1
About BlackBerry Blend................................................................................................................... 4
BlackBerry Blend architecture............................................................................................................................................. 5
Security............................................................................................................................................................................... 5
IT policy rules.......................................................................................................................................................................6
System requirements........................................................................................................................................................... 7
2
Installing BlackBerry Blend as an administrator.................................................................................8
Prerequisites....................................................................................................................................................................... 8
Parameters for silent installation.......................................................................................................................................... 8
Perform a silent installation using InstallShield......................................................................................................................9
Perform a silent installation using Windows Installer............................................................................................................10
3
Install BlackBerry Blend as a user................................................................................................... 11
4
Set up a device with BlackBerry Blend............................................................................................ 12
5
Troubleshooting: BlackBerry Blend.................................................................................................13
A device can't connect to BlackBerry Blend....................................................................................................................... 13
6
Legal notice....................................................................................................................................14
Installation and Configuration Guide
About BlackBerry Blend
About BlackBerry Blend
1
BlackBerry Blend allows users to interact with their BlackBerry devices without interrupting their time on the computer.
With BlackBerry Blend, users can access email messages, files, and certain apps on their computer the same way they use
them on the device. Discreet, on-screen notifications alert users to incoming messages, chats, updates, and incoming
calls.
Users can perform the following actions on their computer or tablet using information from their device:
•
View and respond to messages from a work email account and other types of supported messages and chats from
different accounts in the BlackBerry Hub.
•
Access BBM chats, groups, and BBM Channels.
•
Access SMS text messages.
•
View the calendar events from your organization's calendar.
•
View contacts from your organization's directory.
•
Copy and transfer files between your device and computer or tablet.
•
Open a browser with a secure connection on a computer to view private information from your organization's intranet
sites.
Users can continue to use BlackBerry Link to back up and restore device data, switch devices, and update or reload device
software.
4
Installation and Configuration Guide
About BlackBerry Blend
BlackBerry Blend architecture
Security
You can use BlackBerry Blend when you manage BlackBerry 10 devices with BlackBerry Enterprise Service 10 or
BlackBerry Enterprise Service 12. BlackBerry Blend inherits the same security rules from the device.
When a user accesses device data using BlackBerry Blend, BlackBerry Blend doesn’t save the data and doesn’t store it
when the device is disconnected. You can control how a user accesses device data using different IT policy rules. For
example, if the correct rule is turned on, users can save attachments from their devices to a computer or tablet.
If BlackBerry Balance is turned on, users must unlock the work space using their BlackBerry Balance password before they
can access their work data (such as email, attachments, and calendar events).
For more information about security in BlackBerry Blend, see the BlackBerry Blend Security Note.
5
Installation and Configuration Guide
About BlackBerry Blend
IT policy rules
You can manage BlackBerry Blend using IT policy rules. You can configure the IT policy rules using BlackBerry Enterprise
Service 10 or BlackBerry Enterprise Service 12 and send the IT policy to a BlackBerry 10 device. The device then uses
these IT policy rules to determine whether it can connect to BlackBerry Blend and what work data and files BlackBerry
Blend can access.
If a user has a regulated BlackBerry Balance device, these rules apply to the data in the work space.
The IT policy rules that are available for BlackBerry Blend depend on the activation type that the device uses.
IT policy rule
Description
Activation types
BES10: BlackBerry Blend
This rule turns off support for BlackBerry Blend.
•
Regulated BlackBerry
Balance
•
Work space only
•
BlackBerry Balance
•
Regulated BlackBerry
Balance
BES12: Allow BlackBerry
Blend
BES10: BlackBerry Blend
Access to Work Data
This rule controls access to work data such as email
messages, calendar, and contacts.
BES12: Allow BlackBerry
Blend access to work data
BES10: BlackBerry Blend
Access to Work Files
BES12: Allow BlackBerry
Blend access to work Files
BES10: BlackBerry Blend
Access to Work Browser
BES12: Allow BlackBerry
Blend access to work
browser
This rule controls access to work files including files in email •
attachments and files stored in the work space on the
•
device.
This rule specifies whether BlackBerry Blend can use the
work browser.
BlackBerry Balance
Regulated BlackBerry
Balance
•
Work space only
•
BlackBerry Balance
•
Regulated BlackBerry
Balance
•
Work space only
For more information about the activation types and the IT policy rules, visit BlackBerry Enterprise Service 10 - Manuals
and Guides or BlackBerry Enterprise Service 12 - Manuals and Guides.
6
Installation and Configuration Guide
About BlackBerry Blend
System requirements
Item
Requirement
BlackBerry device
•
A BlackBerry 10 device running BlackBerry 10 OS version 10.3 or
later
BlackBerry Enterprise Service 10 or BlackBerry BlackBerry Enterprise Service 10 version 10.2.4 or later
Enterprise Service 12
Administrators must purchase a license for each user. For more
information, visit BlackBerry Blend in the Enterprise.
Before users can access their work spaces using BlackBerry Blend, the
IT policy rules must be turned on. For more information, visit BlackBerry
Enterprise Service 10 - Manuals and Guides or BlackBerry Enterprise
Service 12 - Manuals and Guides.
Computer or tablet
Any of the following:
•
Windows 7 or later
•
Mac OS X 10.7 or later
•
Android 4.4 or later
•
iOS 7.0 or later
Internet Protocol version 6 (IPv6) must be enabled on computers and
tablets. This setting is usually enabled by default. If a firewall or antivirus
software is also installed on the computer, you might need to create a
rule to allow IPv6 traffic to pass through.
Connection
•
A Wi-Fi, mobile, or USB connection
•
A connection to the BlackBerry Infrastructure. The BlackBerry
Infrastructure uses Akamai servers for data flow. It isn't possible to
allow connections using a specific IP address. Users who require an
IP address to whitelist a device should use a USB connection
instead, where it isn't required to pass traffic over the network.
Note: Using a mobile connection might result in high data charges.
7
Installation and Configuration Guide
Installing BlackBerry Blend as an administrator
Installing BlackBerry Blend as
an administrator
2
If you're an administrator, you can perform a silent installation to push BlackBerry Blend to BlackBerry device users'
computers within your organization's environment, without the users' involvement.
Administrators must purchase a license for each user. For more information, visit BlackBerry Blend in the Enterprise.
Prerequisites
•
Verify that outgoing connections to port 443 are allowed to connect to the BlackBerry Infrastructure.
•
Verify that BlackBerry Enterprise Service 10 version 10.2.4 is installed.
•
If you're using the Windows Installer, verify that the following software is available on the device users' computers:
•
Microsoft .NET Framework 3.5 SP 1 or later. You can download this software from Microsoft .NET Framework.
•
Microsoft Visual C++ 2008 Redistributable Package. After you extract the BlackBerry Desktop Software.exe file, you
can find this package at the following location: <download_directory>\ISSetupPrerequisites\{8D6472BEE246-4e63-A578-53EDAE1F40AB}\vcredist_x86.exe
•
If you're using InstallShield, the Microsoft .NET Framework and Visual C++ Redistributable Package software is
installed automatically with BlackBerry Blend.
•
If you're installing BlackBerry Blend on a computer that runs Windows 7, run the command as an administrator to
match the UAC of the operating system.
Parameters for silent installation
8
Parameter
Description
Value
SHORTCUT_DESKTOP
Adds a shortcut to BlackBerry Blend
on a user's computer.
0 = A shortcut isn't added.
Installation and Configuration Guide
Parameter
Installing BlackBerry Blend as an administrator
Description
Value
1 = A shortcut is added. This is the
default value.
ALL_USERS
Specifies if you want all users to use
0 = Current user only.
BlackBerry Blend on the computer or
only the current user for the computer. 1 = All users. This is the default value.
INSTALLDIR
Specifies the installation directory for
BlackBerry Blend.
This is the full path of the installation.
The default path is C:\Research In
Motion\BlackBerry Blend
language_code
Specifies the language for BlackBerry
Blend if you're using InstallShield.
English = 1033. This is the default
language.
TRANSFORMS
Specifies the language for BlackBerry
Blend if you're using Windows
Installer.
English = 1033.mst. This is the default
language.
Perform a silent installation using
InstallShield
1.
Download the BlackBerry Desktop Software.exe file and extract it into a new directory.
2.
Use the following command: setup.exe /s /l<language_code> /v"/qn <parameter_list>"
•
Don't include a space between the quotation marks or the character after the forward slash (/). If you're including
an installation directory that contains a space, enclose the path with quotation marks.
•
To use the default values, use the following command: setup.exe /s
•
If you want to use an installation path that contains a space, use the following command: setup.exe /s /
l1033 /v"/qn ALL_USERS=1 SHORTCUT_DESKTOP=1 INSTALLDIR=\"c:\Research In Motion
\BlackBerry Blend""
•
If you want to use an installation path that doesn't contain a space, use the following command:
setup.exe /s /l1033 /v"/qn ALL_USERS=1 SHORTCUT_DESKTOP=1 INSTALLDIR=\c:
\BlackBerryBlend"
9
Installation and Configuration Guide
Installing BlackBerry Blend as an administrator
Perform a silent installation using Windows
Installer
Before you begin: Verify that Microsoft .NET Framework 3.5 SP 1 and Microsoft Visual C++ 2008 Redistributable Package
are installed on the BlackBerry device users' computers.
1.
Download the BlackBerry Desktop Software.exe file and extract it into a new directory.
2.
Use the following command: msiexec.exe /I "BlackBerry Desktop Software.msi" /q
<parameter_list>
10
•
Don't include a space between the quotation marks or the character after the forward slash (/).
•
To use the default values, use the following command: msiexec.exe /I "BlackBerry Blend.msi" /q
•
To use a different installation path and list the parameters, use the following command: msiexec.exe /I
"BlackBerry Blend.msi" /q ALL_USERS=1 SHORTCUT_DESKTOP=1 INSTALLDIR="c:
\BlackBerry Blend" TRANSFORMS=1033.mst
Installation and Configuration Guide
Install BlackBerry Blend as a user
Install BlackBerry Blend as a
user
1.
On your computer or tablet, visit www.blackberry.com/blackberryblend.
2.
Do any of the following:
3.
3
•
If you're installing BlackBerry Blend on your Mac OS or Windows computer, download the software from the
webpage.
•
If you're installing BlackBerry Blend on your Android tablet, tap the link to open the Google Play store and
download the software.
•
If you're installing BlackBerry Blend on your iOS tablet, tap the link to open the App Store and download the
software.
Follow the instructions on the screen.
4.
Verify that you have the latest version of the BlackBerry Blend app. On your device, in BlackBerry World, tap
World > My Apps and Games, and tap Check for Updates. If an update appears for BlackBerry Blend, install it.
> My
11
Installation and Configuration Guide
Set up a device with BlackBerry Blend
Set up a device with BlackBerry
Blend
4
After installing BlackBerry Blend, users must pair their BlackBerry devices with their computer to establish a one-time
connection. Pairing the device and computer makes sure that the data is encrypted between the device and computer.
Users can create this pairing over a USB cable connection or over a Wi-Fi connection. More than one device can be set up
with BlackBerry Blend.
1.
Open BlackBerry Blend on your computer.
2.
To pair your device with BlackBerry Blend, choose your current connection type:
•
If your device is connected to your computer with a USB cable, click USB Cable Connection. If your network
environment requires a whitelisted IP address to access external sites, you should use a USB connection.
•
If your computer is connected to a network that can communicate with the BlackBerry Infrastructure and your
device is connected wirelessly, click Wireless Network Connection. Enter your BlackBerry ID sign-in information.
If you decide to skip entering your BlackBerry ID, you cannot use BlackBerry Blend over the wide area network
(WAN).
3.
When prompted, verify that the passkey on your device matches the passkey on your computer.
4.
If your device is password protected, type your password. To enter your password only once, select the Remain
signed in checkbox.
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Installation and Configuration Guide
Troubleshooting: BlackBerry Blend
Troubleshooting: BlackBerry
Blend
5
A device can't connect to BlackBerry Blend
If a user can’t connect a device to BlackBerry Blend, verify that the following conditions are met:
•
The device is running BlackBerry 10 OS version 10.3 or later.
•
The computer or tablet is connected to the BlackBerry Infrastructure.
•
IPv6 is enabled on the computer and isn't blocked by antivirus software or a firewall.
•
If attempting to connect wireless, the device has a Wi-Fi connection or a mobile network connection.
•
The user isn't trying to connect to BlackBerry Blend over VPN.
Try the following:
•
On the device, on the Settings > Device Connections screen, make sure that the Allow Connections option is turned
on. If the user is attempting to connect over the mobile network, verify that the Use Mobile Network option is turned
on.
•
The user entered a valid BlackBerry ID and used the same BlackBerry ID to sign in to the device.
•
If the user is trying to connect to BlackBerry Blend wirelessly, try connecting again using a USB cable.
For additional help, visit the BlackBerry Knowledge Base and search for the following articles:
•
KB36035 - Troubleshooting connection problems in BlackBerry Blend
•
KB35694 - BlackBerry Blend - Unable to connect due to IPv6 traffic being blocked
•
KB36116 - BlackBerry Blend - Unable to connect to BlackBerry Smartphone while connected to a VPN
13
Installation and Configuration Guide
Legal notice
Legal notice
6
©2014 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of
BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
Akamai is a trademark of Akamai Technologies, Inc. Android and Google Play are trademarks of Google Inc. App Store and
Mac OS are trademarks of Apple Inc. iOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and
certain other countries. iOS® is used under license by Apple Inc. InstallShield is a trademark of Flexera Software. Microsoft,
Visual C++, and Windows are trademarks of Microsoft Corporation. All other trademarks are the property of their respective
owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or
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14
Installation and Configuration Guide
Legal notice
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15
Installation and Configuration Guide
Legal notice
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry
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16