Vertical | Xcelerator IP | DESK PHONE USER GUIDE V1.5

Featuring the Vertical Xcelerator IP Phone System
DESK PHONE USER GUIDE V1.5
For Service Purchased After May 1st 2009
Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
Table of Contents
INTRODUCTION TO YOUR XCELERATOR DESK PHONE............................................................................... 2
W ELCOME ................................................................................................................................................................... 2
XCELERATOR DESK PHONE ....................................................................................................................................... 2
HOW TO USE YOUR XCELERATOR DESK PHONE .......................................................................................... 3
Answering and making calls............................................................................................................................... 3
Handling Multiple Calls........................................................................................................................................ 3
Transferring Calls- ............................................................................................................................................... 4
Alternate Method for Transferring Calls- .......................................................................................................... 4
Conferencing Calls .............................................................................................................................................. 5
Placing a Call on Hold ......................................................................................................................................... 5
Call Park ................................................................................................................................................................ 5
Paging (Intercom)................................................................................................................................................... 6
Forwarding Incoming Calls ................................................................................................................................. 6
Do Not Disturb ...................................................................................................................................................... 7
Voicemail................................................................................................................................................................ 7
1
Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
Introduction to your Xcelerator Desk Phone
Welcome
The Vertical Xcelerator phone system is a very powerful
communication system that, together with AccessLine Digital Phone
Service, provides a comprehensive solution for your small business
communications needs. This guide highlights some of the most
commonly used features of the Desk Phone. For a complete list of
features and capabilities, please refer to the Owners Manual.
You may have up to 20 desk phones associated with the Xcelerator
phone system (Up to 4 plugged in to the base unit and/or up to 20
connected to your existing network or wirelessly via the wireless
adapters) Each phone receives its own extension number and
voicemail.
Xcelerator Desk Phone
2
Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
How to use your Xcelerator Desk Phone
Answering and making calls
Answer a ringing call using the handset
Pick up the handset
Answer a ringing call using the speakerphone
Press the Speaker Key
or the “Answer” soft key under the display
Make an external call
Pick up the handset or use the speakerphone key
Dial the 10-digit number
Make an internal call
Pick up the handset or use the speakerphone key
Dial the 3-digit extension number
Redialing a call
Pick up the handset or use the speakerphone key
Press the redial button
Handling Multiple Calls
Your Desk Phone has the capability to handle two phone calls at the same time.
Answering a second call
If you are on a call and another call comes in to your phone you will hear a tone
from the phone and see the word “calling” on the top line of the display. To
answer the call:
1.
2.
3.
Place the first call on hold by using the hold key
or use the hold soft
key below the display
Press the down arrow
to view the second call on the display screen.
The phone will begin ringing
Answer the call by using the answer soft key or by picking up the handset
You may switch between calls by using the up
using the resume soft key to connect to that call
3
and down
arrows and
Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
Placing a second call
While on a call, you may place that call on hold and make s second call. To do so:
1.
2.
3.
Place the first call on hold by using the hold key
or use the hold soft
key below the display
Press the down arrow
to access a second line
Dial the 10-digit phone number or 3-digit extension number. You will be
connected to that party
You may switch between calls by using the up
using the resume soft key to connect to that call
and down
arrows and
Transferring CallsNote: The following instructions assume you are on a call.
Unsupervised (Blind) Call Transfer- Used when you have one OR two
calls on your phone.
1.
2.
3.
4.
Press TRANSFER key
Your caller will be placed on hold
When you hear the dial tone, dial the desired extension number or phone
number
Once the call has transferred, your line will hang up and the extension you
transferred to will ring and connect to your caller. Do not hang up the
phone until the line has disconnected.
Supervised (Announced) Call Transfer- Used when you have ONLY ONE
call on your phone.
1.
2.
3.
4.
5.
6.
Place the caller on hold by pressing the hold key
Press the down arrow
to access a second line
When you hear the dial tone, dial the desired extension number or phone
number you wish to transfer the call to.
Announce the call to the new party
To initiate the transfer, press TRANSFER key
Your line will hang up and the extension you transferred to will ring and
connect to your caller
Alternate Method for Transferring CallsThis call transfer method is used when you want to transfer a call without tying up
two lines on your phone system. It uses the AccessLine network to transfer the
call instead of the phone system.
1.
2.
3.
4.
5.
4
Receive a call on your Desk Phone
Touch #5 to start the transfer (this will place your caller on hold)
At the dial tone, enter the extension or phone number you want to transfer
the caller to
When the transfer party picks up the phone, touch #5 again.
All three of you will be connected.
Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
6.
Hang up and the two parties are connected (without tying up any of your
lines)
Note- If the transfer party does not pick up the phone, touch #6 to return back to
the original caller.
Conferencing Calls
Initiating a conference call
1.
2.
Pick up the handset or use the speakerphone button
Dial the number and wait for the called party to answer
3.
4.
5.
key
Place the caller on hold using the
Use the down arrow to access a second line
Dial the number of the second party and wait until the call is ringing
6.
Then press the Conference key
to join the calls together
Note: If you have callers on both lines, the Conference key will conference you
with both other callers.
Placing a Call on Hold
Note: The following instructions assume you are on a call
Placing a Call on Hold
Press the Hold key
or the HOLD soft key under the display
Retrieving a Call on Hold
Press the HOLD key
or the RESUME soft key under the display
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key difference is, when
you put a call on hold you can only retrieve the held call from the phone that put
the call on hold. With Call Park, you can put a call on hold and pick it up from
ANY phone. Each phone has 4 Park positions located on the far right of the
phone, labeled 1 through 4. Up to 4 calls can be parked system-wide at any given
time.
1.
2.
3.
4.
5
While on a call, press any one of the 4 PARK keys
not currently in use
The caller will be placed on hold. The caller will be placed on hold and you
will see the word “HOLD” on your phone
The selected park button will flash on all phones (for example if you
parked a call on Park 1, the Park 1 button will flash on your phone and all
other phones)
To pickup the parked call, press the flashing park button on any phone
.
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Xcelerator Desk Phone User Guide AccessLine 05-01-09
Paging (Intercom)
To page to all phones
Paging allows you to speak to all phones at the same time through their speaker
phone. If you pick up the handset during a page, you will hear the message in the
handset. Paging is used to make announcements such as “Jim, you have a visitor
in the lobby” or to let people know about a parked call such as “Susan, you have a
call waiting on park 2”. Paging will only notify phones not in use or not set to
DND.
1.
2.
3.
4.
Either pickup the handset or uses the speaker phone
Dial 400
Make your announcement which will be heard on all phones (except
phones set to DND or phones in use)
Hang up the phone when finished
Answering a Page
1.
2.
3.
Either pickup the handset or uses the speaker phone
Press the “Answer” soft key on the phone display
Talk directly back to the person who initiated the page
Rejecting a Page
1.
To ignore a page, press the “Reject” button
Forwarding Incoming Calls
Any call to your phone will be forwarded to the phone number or
extension number you choose.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Press the CONFIG soft key under the LCD display
Scroll using the DOWN arrow
on the navigation pad until “Call
Forward" is displayed
Press the
Key.
Key.
Select “Always Forward” and press the
Select “Toggle”
or down
“Always Forward Toggle” will be displayed. Press the up
arrows
on the navigation pad to set this option to “On”
Press the
Key
Select “Forward Number” and press the
Key
Enter the phone number or extension number for Always Forward Calls
When the Always Forward destination has been programmed, press the
Key
Press the LEFT arrow
on the navigation pad until the display “Quit
Confirm: Yes” appears.
Press the
Key.
Cancel Forward All Calls
1.
2.
6
Press the CONFIG soft key under the LCD display
on the navigation pad until
Scroll Down using the DOWN arrow
“Call Forward" is displayed.
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Xcelerator Desk Phone User Guide AccessLine 05-01-09
3.
4.
5.
6.
7.
8.
9.
Press the
Key.
Select “Always Forward” and press the
Key.
Select “Toggle”
“Always Forward Toggle” will be displayed. Press the up or down
arrows
on the navigation pad to set this option to “Off”
Press the
Key
Press the LEFT arrow
Confirm: Yes” appears.
Press the
Key.
on the navigation pad until the display “Quit
Do Not Disturb
Set DND
1.
2.
3.
4.
5.
6.
Press the CONFIG soft key under the LCD display.
Use the DOWN arrow
of the navigation pad to scroll to DND.
Press the
Key.
“Do Not Disturb: Off” will be displayed.
Using the Down arrow
select “On”.
Press the
Key.
7.
arrow on the navigation pad until the display “Quit Confirm:
Press the
Yes” appears.
Press the
Key.
8.
Cancel DND
1.
2.
3.
4.
5.
6.
Press the CONFIG soft key under the LCD display
Use the DOWN arrow
of the navigation pad to scroll to DND
Key.
Press the
“Do Not Disturb: On” will be displayed
Using the Down arrow
, select “Off”
Key.
Press the
7.
Press the LEFT arrow
Confirm: Yes” appears.
Press the
Key
8.
on the navigation pad until the display “Quit
Voicemail
One voicemail box is assigned to each phone. If a call to your phone is not
answered or your phone is busy, the voicemail box will take a message and alert
you through the message-waiting lamp at the top of the phone. Messages my only
be retrieved through the desk phone.
Enter a Personal Greeting
1.
2.
3.
4.
7
Press the voicemail key
, or dial 200
Enter your password when prompted (it is 0000 by default)
Select “3” from the menu options
Select “2” to record your new greeting
Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
Retrieving Messages From Your Desk Phone
1.
2.
3.
4.
Press the voicemail key
, or dial 200
Enter your password when prompted (it is 0000 by default)
Press 1 to retrieve voice messages
After each voice message, options for saving, deleting or forwarding the
message will be offered. Follow the voice prompts
Retrieving messages when you are away from the office
1.
2.
3.
4.
5.
Dial your Voicemail Access Phone Number which was sent to you via
email with all of your other system phone numbers.
After 3 rings, you will hear “If you are a user on this system, touch star to
continue”
Press the * key
You will then be prompted to enter your extension number and voicemail
box PIN
Once you have entered a valid extension number and PIN, you will have
full access to your voicemail box and all of its functions.
Change Your Voice Mailbox Password
1.
2.
3.
4.
Press the voicemail key
, or dial 200
Enter your password when prompted (0000 by default)
Press 2 to enter the mailbox password
After each voice message, options for saving, deleting or forwarding the
message will be offered. Follow the voice prompts
Change the Number of Rings Before Voicemail Picks Up
1.
2.
3.
4.
5.
6.
7.
8.
9.
8
Press CONFIG button under the display
of the navigation pad to scroll to “Call
Use the DOWN arrow
Forward"
Press the
Key.
Use the DOWN arrow
of the navigation pad to scroll to “No Answer
Forward"
Press the
Key
Use the DOWN arrow
of the navigation pad to scroll to “No Answer
Time"
Press the
Key
Use the BACKSP softkey to remove the number of seconds displayed then
enter the number of seconds your phone should ring before the voicemail
answers (one ring is approximately 4 seconds)
Press the
Key.
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