Savin | C6055 | Troubleshooting guide | Savin C6055 Troubleshooting guide

TROUBLESHOOTING GUIDE
05/12/2009
PRODUCT CODE:
D014/D015
APPLICABLE MODEL:
GESTETNER - MP C6000/MP C7500
LANIER - LD260c/LD275c
RICOH - MP C6000/MP C7500
SAVIN - C6055/C7570
GENERAL:
The attached document is the troubleshooting guide for the D014/D015. Please use this guide as a supplement
to your service manual.
New items appear in bold typeface.
TABLE OF CONTENTS:
1. PAPER FEED ERRORS ...................................................................... 2
2. COPY PROCESS ................................................................................ 3
3. CONNECTIVITY .................................................................................. 4
4. PRINTING/SCANNING........................................................................ 8
5. OPERATION PANEL ........................................................................... 9
6. SECURITY......................................................................................... 10
7. ERROR CODES ................................................................................ 11
8. OPTIONAL UNITS............................................................................. 14
9. IMAGE PROBLEMS .......................................................................... 18
10. OTHERS.......................................................................................... 19
Copyright  2009 RICOH Americas Corporation. All rights reserved.
tpc@r icoh -u sa. co m
Page 1 of 20
1. PAPER FEED ERRORS
Subject
Symptom
TSB #
Cause
Solution
Note
None at this time.
Page 2 of 20
2. COPY PROCESS
Subject
Toner
leakage
Symptom
TSB #
Cause
During Process
Control at the
first power-on,
the machine
supplies too
much toner to
the development
unit
The developer
bottle is not
locked into place
when it is
attached.
Solution
Note
At the next service visit, set SP 3501-003 to “0”.
Developer
spills out
During installation,
when the “Filling the
PCU Units with
Developer” procedure
is done
TSB 007
Developer
setup error
Shows "4(Failed)"
mistakenly for the color
whose developer has
not been set up.
After a jam
Firmware Engine firmware
History
Before pulling the heat
seal from the
developer bottle and
filling the PCU units
with developer,
completely set the
developer bottle on the
PCU unit.
Be sure that there is no
gap between the
developer bottle and
PCU unit.
Install version 1.05:01
or later.
Firmware Engine firmware
History
Install version 1.06:01
or later.
Abnormal
toner density
Page 3 of 20
3. CONNECTIVITY
Subject
FTP
Symptom
FTPD fails at power on
TSB #
Firmware
History
Cause
Network Support
firmware
Web service
stalls
If settings are changed
at the same time as
ScanRouter is
accessing the
machine.
If the machine is
accessed from WIM
and then it goes into
Energy Saver Mode for
at least 30 minutes.
Firmware
History
Netfile firmware
Firmware
History
Firmware
History
Firmware
History
Firmware
When accessing
WIM's Netware or SMB History
configuration page
(only when using the
EFI controller)
Firmware
If the IPSec menu is
History
accessed and the
Encryption Algorithm
setting = "Cleartext".
Firmware
If more than 130 User
History
Certificates are stored
in the Address Book
without a powercycle
Firmware
When changing the
History
SMB Computer Name
with telnet (only when
using the EFI
controller)
Cannot reboot the
Firmware
machine via this utility. History
Web Support
firmware
Printer firmware
Web service
stalls
Web service
stalls
Web service
stalls
Web service
stalls
Telnet service
stalls
Web Image
Monitor
Web Image
Monitor
Web Image
Monitor
Incorrect wording S/MIME: Configuration
> Security > Device
Certificate.
"This device is
currently in use by
other functions. Please
try again later". Must
reboot the machine to
use WIM again.
Solution
Install the latest
Network Support
firmware.
Install the latest Netfile
firmware.
Note
Ver. 7.05.1
or later.
Ver. 1.02 or
later.
Install the latest Web
Support firmware.
Install the latest Printer
firmware.
Install the latest Web
Uapl firmware.
Install the latest
Network Support
firmware.
Ver. 1.06 or
later.
Ver. 1.04 or
later.
Ver. 1.04 or
later.
Ver. 7.11 or
later.
Web Support
firmware
Install the latest Web
Support firmware.
Ver. 1.08 or
later.
Web Support
firmware
Install the latest Web
Support firmware.
Ver. 1.08 or
later.
Network Support
firmware
Install the latest
Network Support
firmware.
Ver. 7.11 or
later.
Network Support
firmware
Ver. 7.08 or
later.
Ver. 1.06 or
later.
Web Uapl
firmware
Network Support
firmware
Firmware
History
Web Support
firmware
Install the latest
Network Support
firmware.
Install the latest Web
Support firmware.
Firmware
History
Web Support
firmware
Install the latest Web
Support firmware.
Ver. 1.06 or
later.
Page 4 of 20
Subject
Web Image
Monitor
Web Image
Monitor
Web Image
Monitor
Web Image
Monitor
Web Image
Monitor
Web Smart
Device
Monitor
Web Smart
Device
Monitor
Web Smart
Device
Monitor
Web Smart
Device
Monitor
Web Smart
Device
Monitor
LDAP server
Memory
transfer
Symptom
The document server
cannot be seen from
Web Image Monitor;
job names that include
"%s" prevent the
document server from
being accessed by the
web service.
Configuration >
Security > IPsec >
Encryption Key Auto
Exchange Settings are
not saved
If both SNTP and
Date/Time settings
are configured in
WIM, WIM might not
be accessible.
Firmware versions of
the Fax and Finisher
are not recorded in
the Access Log
Some of the Device
Settings menu items
are not displayed
correctly in WIM.
(Except for English
and Japanese)
Shows the IP
addresses of TWAIN
clients in reverse.
Cannot get the
machine's job list if Job
names include the
"%s" character.
Incorrect encryption
method shown
TSB #
Firmware
History
Cause
Netfile firmware
Solution
Install the latest Netfile
firmware.
Note
Ver. 1.03 or
later.
Firmware
History
Web Support
firmware
Install the latest Web
Support firmware.
Ver. 1.08 or
later.
Firmware Network
support
History
firmware
System/Copy
firmware
Firmware System/Copy
History
firmware
Install Network
support firmware
Ver.7.13 or
later.
Install System/Copy
firmware
Install System/Copy
firmware
Ver.1.08 or
later.
Ver.1.08 or
later.
Firmware Web Support
History
firmware
Install Web Support
firmware
Ver.1.09.1
or later.
Firmware
History
Network Support
firmware
Ver. 7.08 or
later.
Firmware
History
Netfile firmware
Install the latest
Network Support
firmware.
Install the latest Netfile
firmware.
Firmware
History
Network Support
firmware
Ver. 7.11 or
later.
SNMP events not
recorded in the Access
Log
Mismatched Entry ID
and User Name in the
Access Log
Email addresses
retrieved from an
LDAP server cannot be
saved to the local MFP
Address Book using
"Prg. Dest".
The memory is always
transferred in PDF
format even if TIFF
format is selected.
Firmware
History
Network Support
firmware
Firmware
History
System/Copy
firmware
Install the latest
Network Support
firmware.
Install the latest
Network Support
firmware.
Install the latest
System/Copy firmware.
Ver. 1.08 or
later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Firmware
History
FCU firmware
Install version 02.00.00
or later.
Ver. 1.03 or
later.
Ver. 7.11 or
later.
Page 5 of 20
Subject
E-mail
NetWare
Web Image
Monitor
WSD service
Cannot
access the
network
Cannot
access the
network
WPA
Wireless LAN
Wireless
LAN
IPsec
DHCP
Gigabit
Ethernet
Symptom
Transmission is not
reliable
Netware settings that
are unused by the EFI
controller are not
displayed in WIM/telnet
TSB #
Firmware
History
Firmware
History
Cause
FCU firmware
Network Support
firmware
Solution
Install version 03.00.00 or
later.
Install the latest Network
Support firmware.
Ver. 7.11
or later.
Web Support
firmware
Install the latest Web
Support firmware.
Ver. 1.08
or later.
Firmware
Netware servers
cannot be browsed if
History
the NCP Delivery
Protocol is "IPX". This
only occurred using the
EFI controller.
Network Support
firmware
Install the latest Network
Support firmware.
Ver. 7.11
or later.
Web Support
firmware
Install the latest Web
Support firmware.
Ver. 1.08
or later.
When a WSD client
boots, the WSD
service stops.
After the Log collection
tool is run
Firmware
History
Network Support
firmware
Install the latest Network
Support firmware.
Ver. 7.11
or later.
Firmware
History
Network Support
firmware
Install the latest Network
Support firmware.
Ver. 7.11
or later.
After going into Energy
Saver Mode (no
response to ping)
Firmware
History
If the device fails to
establish a WPA or
WPA2 connection
once, it will not try
again until rebooted.
Cannot roam between
access points using
different versions of
the IEEE 802.11
standard (a, b, or g).
Sudden loss of
wireless network
connectivity;
"Problems with the
wireless card"
displayed
Cannot use IPsec if
using an IPv6 linklocal
address
The machine doesn't
advertise its
hostname via DHCP
option 12. The DNS
server might not be
updated by DHCP.
The device will not
display warnings
about IPv6 address
collisions
Firmware
History
Network Support
firmware
Sub CPU
firmware
Network Support
firmware
Install the latest Network
Support firmware.
Install the latest Sub CPU
firmware.
Install the latest Network
Support firmware.
Ver. 7.11
or later.
Ver. 1.08
or later.
Ver. 7.11
or later.
Firmware
History
Network Support
firmware
Install the latest Network
Support firmware.
Ver. 7.11
or later.
Firmware System/Copy
firmware
History
Install System/Copy
firmware
Ver. 1.08
or later.
Firmware
History
Install the latest
System/Copy firmware.
Ver. 1.07
or later.
Firmware Network
History
support
firmware
Install Network support
firmware.
Ver.7.13 or
later.
Firmware System/Copy
History
firmware
Install System/Copy
firmware.
Ver.1.08 or
later.
System/Copy
firmware
Note
Page 6 of 20
Subject
@Remote
@Remote
Symptom
Supply call
communication error
Abnormal supply call
e-mail
TSB #
Firmware
History
Firmware
History
Cause
System/Copy
firmware
System/Copy
firmware
Solution
Install System/Copy
firmware.
Install System/Copy
firmware.
Note
Ver.1.08 or
later.
Ver. 1.08
or later.
Page 7 of 20
4. PRINTING/SCANNING
Subject
Symptom
Scanner stalls "Updating the
destination List. Please
wait..." is displayed if
the address book is
updated via
ScanRouter during
Sleep Mode.
Print jobs
LPR jobs submitted
cancelled
by an HP-UX, AIX or
Netware 6.5 (SP6 or
SP7) host
Print jobs
IPP
cancelled
Print jobs
rejected
After a job consisting
of a multiple of
exactly 8KB (8192
bytes) is submitted
via IPP
TSB #
Firmware
History
Cause
Scanner
firmware
Solution
Install the latest
Scanner firmware.
Note
Ver. 1.06 or
later.
Firmware Network
History
support
firmware
Install Network
support firmware.
Ver. 7.13
or later
Firmware Network
History
support
firmware
Firmware Network
History
support
firmware
Install Network
support firmware.
Ver.7.13 or
later
Install Network
support firmware.
Ver.7.13 or
later
Page 8 of 20
5. OPERATION PANEL
Subject
“Processing .
. Please Wait
Does not
work
Symptom
Displayed during Scan
to Email.
After returning from
energy saver mode.
TSB #
Firmware
History
Firmware
History
Cause
Scanner
firmware
System/Copy
firmware
"(C, M, Y, or
K) toner is
almost
empty" or "(C,
M, Y, or K)
toner is
empty"
Displayed on the
operation panel when
a brand new toner
cartridge is installed.
Then, if you install this
toner cartridge on
another machine,
"INDEPENDENT
SUPPLIER TONER
CARTRIDGE HAS
BEEN SET" is
displayed.
Displayed immediately
after hitting the
execute button when
you try to do SP3814
(developer fill).
Refer to
TSB 35 &
37
Developer Fill
(SP3814) or
Developer Setup
(SP3811) was
not completed
correctly.
Jam clear animated
instructions (D1/E1
knob).
Firmware
History
“Failed”
Wording
errors
1. The fusing unit has not
been warmed up to the
Ready condition yet
OR
2. The ITB release lever is
set to the upper position.
LCDC firmware
Language
firmware
Solution
Install the latest
Scanner firmware.
Install the latest
System/Copy
firmware.
Note
Ver. 1.05 or
later.
Ver. 1.05 or
later.
Refer to
TSB 35 &
37
1. Execute SP3814 after the machine
beeps twice. (This means that the
fusing temperature has reached the
Ready condition).
2. Make sure that the ITB release
level [A] is at the lower position when
you execute SP3814.
Important: After you do SP3814, set
the ITB release lever to the upper
position. This is necessary in order to
do SP3811 (developer set up).
Install the latest LCDC Ver. 1.04 or
later.
and Language
firmware.
Page 9 of 20
6. SECURITY
Subject
Unauthorized
use not logged
Symptom
Copying attempts not
logged
TSB #
Cause
Firmware System/Copy
History
firmware
LDAP
authentication
Authentication fails on
any LDAP server
outside the first
Kerberos Realm
64 failed attempts to
login to Simplified
LDAP Authentication
will cause all later
attempts to fail.
Fails if the login name
or password contain
extended ASCII
characters
Firmware System/Copy
History
firmware
LDAP
authentication
LDAP
authentication
Solution
Install the latest
System/Copy
firmware.
Install the latest
System/Copy
firmware.
Note
Ver. 1.03 or
later.
Firmware System/Copy
History
firmware
Install the latest
System/Copy
firmware.
Ver. 1.05 or
later.
Firmware System/Copy
History
firmware
Install the latest
System/Copy
firmware.
Ver. 1.08 or
later.
Ver. 1.05 or
later.
Page 10 of 20
7. ERROR CODES
Subject
SC418
Symptom
Static electricity builds
up on the sensor and
attracts toner
particles.
TSB #
Appears mistakenly
when the lower drawer
unit is pulled out while
the main power switch
is ON.
Appears mistakenly
when the lower drawer
unit is pulled out while
the main power switch
is ON.
When Suspend To
RAM was used.
Firmware
History
SC455
SC544
SC564
SC672
SC672
SC672
SC672
SC672
SC672
SC687
SC816
If WIM's Encryption
Key Auto Exchange
Settings page is left
open for 30 minutes
(also, the web service
will stop)
If a job containing a
BW image is stored on
the HDD (e.g. Locked
Print) after the
machine has just
returned from Energy
Saver mode. Only for
machines with the
Media Link Board.
After recovering
from the STR
condition
When the originals
are removed from
the ADF during the
STR condition.
Continuous printing of
50-150 page IPDS
jobs, for 5 or 6 hours
When the main switch
is turned ON or when
switching the network
path.
Cause
Solution
The ID sensor or Do not use a dry cloth. Use
a damp cloth (alcohol).
MUSIC sensor
is wiped with a
dry cloth.
A manufacturing Replace the ITB cleaning
unit with the modified part:
error in the
P/N D0149901
brush scraper
causes damage
to the ITB
cleaning brush
Engine firmware Install the latest Engine
firmware.
Note
Firmware
History
Engine firmware
Install the latest Engine
firmware.
Firmware
History
Firmware
History
Firmware
History
System/Copy
firmware
System/Copy
firmware
Web Support
firmware
Install the latest
System/Copy firmware.
Install the latest
System/Copy firmware.
Install the latest Web
Support firmware.
Ver.
1.07:01 or
later. (only
certain lot
numbers)
Ver.
1.07:01 or
later. (only
certain lot
numbers)
Ver. 1.03
or later.
Ver. 1.04
or later.
Ver. 1.08
or later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.08
or later.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Ver. 1.08
or later.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Ver. 1.08
or later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.07
or later.
Firmware
History
Sub CPU
firmware
Install the latest CPU
firmware.
Version
1.07 or
later.
Page 11 of 20
Subject
SC816
SC816
SC816
SC819
Symptom
After going into
Energy Saver Mode
Attempting to ping the
machine while it is in
Energy Saver mode
When the originals
are removed from
the ADF during the
STR condition.
A USB device was
removed.
SC819
SC819
SC819
SC819
SC819
SC866
SC984
SC991
If the machine is
accessed via IPsec
repeatedly without a
power cycle.
Jobs stored on the
device HDD (via Job
Type) while the device
is in Energy Saver
mode
After recovering
from energy saver
mode
After recovering
from the STR
condition
Appears when
inserting the option
SD card.
After jam recovery.
Interrupt printing with
FTP.
SC991
SC991
SC991
Windows XP x64:
Occurs with jobs
submitted using the IE
ftp client
After recovering
from the STR
condition
TSB #
Firmware
History
Cause
Network Support
firmware
Solution
Install the latest Network
Support firmware.
Sub CPU
firmware
Install the latest CPU
firmware.
Network Support
firmware
Install the latest Network
Support firmware.
Sub CPU
firmware
Install the latest CPU
firmware.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Note
Version
7.11 or
later.
Version
1.08 or
later.
Version
7.11 or
later.
Version
1.08 or
later.
Ver.1.08
or later.
Firmware
History
Firmware
History
Firmware
History
System/Copy
firmware
System/Copy
firmware
Network
Support
firmware
Install the latest
System/Copy firmware.
Install the latest
System/Copy firmware.
Install the latest Network
Support firmware.
Ver. 1.03
or later.
Ver. 1.04
or later.
Ver. 7.10.1
or later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Version
1.06 or
later.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Ver. 1.08
or later.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Ver.1.08
or later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05
or later.
Firmware
History
Firmware
History
System/Copy
firmware
Network
Support
firmware
System/Copy
firmware
Network
Support
firmware
Install the latest
System/Copy firmware.
Install the latest Network
Support firmware.
Ver. 1.04
or later.
Ver. 7.05.1
or later.
Install the latest
System/Copy firmware.
Install the latest Network
Support firmware.
Ver. 1.04
or later.
Ver. 7.11
or later.
System/Copy
firmware
Install System/Copy
firmware
Ver. 1.08
or later.
Firmware
History
Firmware
History
Firmware
History
Firmware
History
Page 12 of 20
Subject
SC997
TSB #
Firmware
History
Cause
Network
Support
firmware
Solution
Install the latest Network
Support firmware.
Note
Ver. 7.10.1
or later.
Firmware
History
Network
Support
firmware
Install the latest Network
Support firmware.
Ver. 7.11
or later.
Firmware
History
Network
Support
firmware
Install the latest Network
Support firmware.
Ver. 7.11or
later.
SC997
Firmware
History
Global Scan
NX firmware
Install Global Scan NX
firmware
SC998
Firmware
History
System/Copy
firmware
The ID sensor
or MUSIC
sensor is wiped
with a dry cloth.
Install the latest
System/Copy firmware.
Do not use a dry cloth. Use
a damp cloth (alcohol).
Ver.
1.1.3.0 or
later.
Ver. 1.04
or later.
SC997
SC997
Process
control self
check result
abnormal
Symptom
Appears on EFI
controller based
machines if IPv6
network settings are
changed.
Occurs if the sending
of a Scan to Email
using SMIME is
interrupted
Occurs when sending
a PJL readback (or
ustatus), if diprint's
bidirect is on from
telnet.
Static electricity builds
up on the sensor and
attracts toner
particles.
Page 13 of 20
8. OPTIONAL UNITS
Subject
Z-folder
Mail box
Fax
Fax
Fax
Fax
Fax
USB
PictBridge
PostScript
Copy
Connector Kit
SD cards
Punching
E-7100
controller
E-7100
controller
E-7100
controller
Symptom
After the turning main
power switch OFF/ON,
the SP settings for ZFolding position are
canceled.
Jam (b/w, one-sided,
B4 with punching)
Senders information
not set.
"Transmission Result
by E-mail" does not
work.
LAN Fax: E-mail is
sent without Title and
Cover Sheet
V34 rx: Fax is
disconnected and a
Power Failure Report
is printed out.
Error code 6-21 during
LAN fax
USB device not
recognized.
PictBridge error.
TSB #
Firmware
History
Cause
Engine firmware
Solution
Install version 1.06:01
or later.
Firmware
History
Firmware
History
Firmware
History
Engine firmware
Install version 1.06:01
or later.
Install the latest Fax
firmware.
Install version 02.00.00
or later.
Firmware
History
FCU firmware
Install version 02.00.00
or later.
Firmware
History
FCU firmware
Install version 02.00.00
or later.
Firmware
History
Firmware
History
Firmware
History
Firmware
History
FCU firmware
Install version 02.00.00
or later.
Install the latest
System/Copy firmware.
Install the latest
System/Copy firmware.
Install the latest
System/Copy firmware.
Ver. 1.03 or
later.
Ver. 1.03 or
later.
Ver. 1.04 or
later.
System/Copy
firmware
Install version 1.05:01
or later.
Install the latest
System/Copy firmware.
Ver. 1.07 or
later.
Program bug in
the PCL printer
driver for the
D014/D015
System/Copy
firmware
This issue will be solved with the
release of the new Ring Binder
RB5000 for the D014/D015 in April
2009 or later.
Install the latest
Ver. 1.05 or
System/Copy firmware. later.
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Will not start if installed
on same SD card as
printer/scanner, and
printer/scanner was
removed from the card.
SP error occurs when
Firmware
this option is used
History
Firmware
Cannot load an
application from an SD History
card if either of the
WIM settings, Permit
Firmware Update or
Permit Firmware
Structure Change are
enabled.
Cannot punch when printing out
a duplex job using the
PCL5c/PCL6 driver while the
GBC-SPlll is installed.
Firmware
Machine cannot enter
History
sleep mode when the
scanner is used.
Memory overflow when Firmware
the scanner is
History
repeatedly used.
Printer stops in the
Firmware
middle of a highHistory
volume job.
Fax firmware
FCU firmware
System/Copy
firmware
System/Copy
firmware
System/Copy
firmware
Engine firmware
Note
Ver. 2.00.01
or later.
Page 14 of 20
Subject
E-7100
controller
Symptom
Group Membership is
after Active Directory
group is added.
E-7100
controller
A Harmony layer error
occurs after Domain
groups are added and
removed.
In the Configuration
page, black overprint
shown as
“KOVRPRTCNTRL".
The Dutch system
can't print PS/PCL Test
Page, Font List, Color
Chart and Control
Panel Map.
When printing the
configuration sheet,
unknown patch (not
released patch) 1TTAGD may be shown
in the patch name list.
Mac OS: When the PS
driver is installed with
Direct queue,
accessories are not
detected automatically.
Windows, PS driver:
Although "Update Fiery
Driver When Opened"
is selected, the
configuration will not
be updated, even when
the finisher
configuration has been
changed.
When the default file
type is set to “jpeg”, the
start button stays red
and scanning does not
start.
SC991
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-mail scan message
not displayed on the
operation panel after
the e-mail scan is
executed.
TSB #
Cause
Solution
Note
Apply the required Patch File(s) for Printer Controller E7100 system version 1.0.
More than one patch file may be needed, and the order in
which they are applied may be important.
Apply the required Patch File(s) for Printer Controller E7100 system version 1.0.
More than one patch file may be needed, and the order in
which they are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
For the E-7100 units in which the BIOS version is below 1.1.0, the
patch “1-TTADG.ps” is applied during the mass-production run at the
factory.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Page 15 of 20
Subject
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
E-7100
controller
Symptom
When selecting a
printed job from the job
list on the 2nd page,
printed job information
in the “Main” tab is not
displayed.
The values of preset
mode become wrong
when the default value
of the file format is set.
When clearing an ADF
jam and attempting to
scan the original by
placing it on the
exposure glass, the
controller freezes while
indicating
“Scanning…”.
When a Fiery Scan
was executed while
another function (such
as copier, document
server) was using the
scanner, the message
“Cannot Scan. Scanner
is Currently in use by
another function”
appears but after that
the machine cannot
enter "Sleep mode".
When the Fiery Scan
has been canceled and
the machine has
entered the “Sleep
mode”, the machine
cannot scan after it has
resumed from “Sleep
mode".
A booklet with staple
job prints without
folding and stapling.
The machine freezes
when the original is
scanned under the
Full Color+Mixed ON
condition
The machine freezes
during a continuous
huge print job
Print job freezes.
TSB #
Cause
Solution
Note
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
See the Bulletin for the required patch file(s), and the correct
procedure to use.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
Apply the required Patch File(s) for Printer Controller E-7100 system
version 1.0.
More than one patch file may be needed, and the order in which they
are applied may be important.
System/Copy firmware
Install version 1.08 or later.
System/Copy firmware
Install version 1.08 or later.
System/Copy firmware
Install version 1.08 or later.
Page 16 of 20
Subject
Cover
interposer
Cover
interposer
Cover
interposer
Symptom
The job cannot be
completed if the
Inserter cover is
opened.
The job cannot be
completed if the
paper on the feeder
tray is dragged out.
The job cannot be
completed if a jam
occurs on the
interposer or a
downstream
peripheral.
TSB #
Cause
Firmware Cover
History
interposer
firmware
Solution
Note
Install Cover interposer firmware
version 02.070:41 or later.
Firmware Cover
History
interposer
firmware
Install Cover interposer firmware
version 02.070:41 or later.
Firmware Cover
History
interposer
firmware
Install Cover interposer firmware
version 02.070:41 or later.
Page 17 of 20
9. IMAGE PROBLEMS
Subject
Halo effect
Symptom
GW controller printing,
2-bit mode (1800 x 600
dpi) and in 4-bit mode
(9600 x 600 dpi).
Image outside
print area
Light image
Occurs under certain
conditions.
Static electricity builds
up on the sensor and
attracts toner particles.
Toner spots
Banding
Jobs
combined
At about 100m from
the trailing edge.
Jobs stored on the
device HDD (via Job
Type) while the device
is in Energy Saver
mode
Incorrect color When the customer
selects a User Color,
the actual printed out
color is different from
the Sample Color.
TSB #
TSB 002
Cause
Solution
Note
Product limitation Either
1) Print out the image using 1-bit
mode (600x600dpi) instead, or
2) Change the dither pattern used in
2-bit mode (1800x600dpi).
Firmware System/Copy
Install the latest
Ver. 1.04 or
History
firmware
System/Copy firmware. later.
The ID sensor or Do not use a dry cloth.
MUSIC sensor is Use a damp cloth
wiped with a dry (alcohol).
cloth.
A manufacturing Replace the ITB
error in the brush cleaning unit with the
modified part: P/N
scraper causes
D0149901.
damage to the
ITB cleaning
brush.
Adjust the value of
The paper
SP1-008-001 and 002.
vibrates when
the trailing edge
is released by
the registration
roller.
Firmware System/Copy
Install version 1.06 or
History
firmware
later.
Firmware System/Copy
History
firmware
Install the latest Engine
firmware.
Ver.
1.08:01 or
later.
Page 18 of 20
10. OTHERS
Subject
Machine
stalls
Machine
stalls
Machine
stalls
Machine
stalls
Machine
stalls
Machine is
too slow.
Paper jam
animation
error.
Paper type
error
Date and time
not correct.
Timer
SP Mode
Does not print
Debug log
Firmware
update
Symptom
Power is not cycled
off/on after Transfer
Log cycle is enabled.
If an LPR job is
followed by an
AppleTalk job.
When a large number
of jobs are stored to
the hard disk.
If a user logs back in
after their session
has timed out;
“Authenticating...
Please wait" is
shown.
When a large number
of jobs (150 or more)
are printed
continuously.
Excessive time lag
when the machine
rejoins the network
after exiting Energy
Saver Mode.
The time zone setting
is ignored; printed with
GMT only.
Timer will not function
correctly after returned
from STR (Suspend To
RAM) condition.
SP6110 does not exist.
If the power is turned
ON while the SR4020
front cover is open.
The setting that
controls access to the
Debug Log (SP5842001 bit #7) has no
effect.
Fails when using an
SD card
TSB #
Firmware
History
Cause
Netfile firmware
Solution
Install the latest Netfile
firmware.
Note
Ver. 1.01 or
later.
Firmware
History
Network Support
firmware
Ver. 7.10.1
or later.
Firmware
History
Printer firmware
Install the latest
Network Support
firmware.
Install the latest Printer
firmware.
Ver. 1.07 or
later.
Firmware System/Copy
History
firmware
Install System/Copy
firmware
Ver.1.08 or
later.
Firmware System/Copy
History
firmware
Install System/Copy
firmware
Ver. 1.08
or later.
Firmware
History
Network Support
firmware
Install the latest
Network Support
firmware.
Ver. 7.10.1
or later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Firmware
History
Firmware
History
System/Copy
firmware
System/Copy
firmware
Install the latest
System/Copy firmware.
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Ver. 1.05 or
later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Firmware
History
Firmware
History
System/Copy
firmware
Engine firmware
Install the latest
System/Copy firmware.
Install version 1.05:01
or later.
Ver. 1.05 or
later.
Firmware
History
Netfile firmware
Install the latest Netfile
firmware.
Ver. 1.03 or
later.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.08 or
later.
Page 19 of 20
Subject
Energy Saver
mode
Symptom
Cannot stay in Energy
Saver mode if the On
Board NIC is disabled
(SP5-985-001 = 0)
Communication Between the engine
between PCBs
and the controller
failed
board
TSB #
Firmware
History
Cause
Sub CPU
firmware
Firmware System/Copy
History
firmware
Solution
Install the latest Sub
CPU firmware.
Note
Ver. 1.08
or later.
Install System/Copy
firmware
Ver. 1.08
or later.
Page 20 of 20
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