Sharp | DX-C400 - Color - All-in-One | MFP-SB-342

MFP
MFP-SB-342
Models:
Priority
Date:
Subject:
Description:
Details:
SERVICE
BULLETIN
MX-M283N/MX-M363N/MX-M363U/MX-M453N
MX-M453U/MX-M503N/MX-M503U
MX-M850/MX-M950/MX-M1100
MX-B401/MX-C311/MX-C401
DX-C310/DX-C311/DX-C400/DX-C401
MX-5500N/MX-6200N/MX-7000N/MX-6201N/MX-7001N
MX-2300N/MX-2700N/MX-2600N/MX-3100N
MX-3500N/MX-3501N/MX-4501N
MX-4100N/ MX-4101N/MX-5001N
Medium
October 2009
Explanation of Error Cause Codes in the Job Log
We are issuing this explanation of Error Cause Codes because of inquiries from the field.
About Job Log
The Job Log can be downloaded from the MFP web page or sent to USB memory using
simulation 56-4. The Job Log is sent in .csv format, which can be viewed using a
spreadsheet application on a computer. Included in the Job Log is a field called Error
Cause. This field will usually display notice or a code when the Result field is not OK.
This document will give a description of what these codes mean.
There are two types of Error Cause codes:
1. Printer Mode – these are 3 digit codes
2. Image Send / Fax mode – these are three 2 digit codes which appear as a 6
digit number.
CODE A (two digits) CODE B (two digits) CODE C (two digits)
1 OF 12
1/5
PRINTER MODE JOB LOG CODE LIST
Cause
CODE
201
202
203
204
205
Due to ERDH memory full, only one set is
printed though the multiple sets were
specified.
Reserved
Reserved
* Staple function is unavailable for the
selecteed output tray
* Staple option is not connected.
Reserved
Item
ERDH memory
Remedy
Please print after the print job is gone from the print
queue. If the problem still recurs, please delete the
data in Quick File folder.
Staple/Delivery
section
* Please select the available output tray for Staple.
* Please check the driver option settings.
Staple
* Cancel “Disabling of Stapler” of “Disabling of
Devices” by the Administrator
* Cancel “Disabling of Finisher” of “Disabling of
Devices” by the Administrator
SMON Message
The requested job could not be completed correctly due
to the following reason:
(Hard disk full ormemory full)
Reserved
Reserved
The requested job could not be completed correctly due
to the following reason:
(Staple: No function)
Reserved
206
* “Disabling of Stapler” in “Disabling of
Devices” is selected.
* “Disabling of Finisher” in “Disabling of
Devices” is selected.
207
208
209
Reserved
Reserved
Reserved
20A
* Punch function is unavailable for the
selected output tray
* Punch option is not connected.
20B
Reserved
20C
* “Disabling of Punch” in “Disabling of
Devices” is selected.
* “Disabling of Finisher” in “Disabling of
Devices” is selected.
20D
20E
20F
Reserved
Reserved
Reserved
210
Selected output tray is disabled in “Disabling
Delivery section
of Devices”
* Please select other available output tray.
* Cancel “Disabling of Finisher” of “Disabling of
Devices” by the Administrator
The requested job could not be completed correctly due
to the following reason:
(Selected output tray:Prohibited) Please ask your
administrator.
211
Selected output tray has a trouble.
Delivery section
* Please select other available output tray.
* Check the delivery section, and then repair it.
The requested job could not be completed correctly due
to the following reason:
(Selected output tray:Failure)Please ask your
administrator.
212
There’s no selected output tray.
Delivery section
* Please check the driver option settings.
213
214
215
Reserved
Reserved
Reserved
216
* “Disabling of Duplex” in “Disabling of
Devices” is selected.
2-sided printing
* Change 2-sided printing to 1-sided printing.
* Change 2-sided printing of Covers/Inserts setting to
1-sided printing.
* Cancel “Disabling of Duplex” of “Disabling of
Devices” by the Administrator
217
218
219
21A
21B
21C
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
The requested job could not be completed correctly due
to the following reason:
(Staple: Prohibited) Please ask your administrator.
Reserved
Reserved
Reserved
Output tray/Punch
* Please select the available output tray for Punch.
* Please check the driver option settings.
Punch
* Cancel “Disabling of Punch” of “Disabling of
Devices” by the Administrator
* Cancel “Disabling of Finisher” of “Disabling of
Devices” by the Administrator
The requested job could not be completed correctly due
to the following reason:
(Punch: No function)
Reserved
The requested job could not be completed correctly due
to the following reason:
(Punch: Prohibited)
Reserved
Reserved
Reserved
The requested job could not be completed correctly due
to the following reason:
(Selected output tray:No function)
Reserved
Reserved
Reserved
The requested job could not be completed correctly due
to the following reason:
(2-sided printing:Prohibited) Please ask your
administrator.
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Feed section
* Select the available input tray.
* Cancel “Optional Paper Drawer” of “Disabling of
Devices” by the Administrator
The requested job could not be completed correctly due
* Cancel “Disabling of ” Tray Settings" of “Disabling of to the following reason:
(Selected input tray:Prohibited)
Devices” by the Administrator
* Cancel “Disabling of Inserter” of “Disabling of
Devices” by the Administrator
21D
Selected input tray is disabled.
21E
Reserved
21F
Selected paper size is not appropriate for
Booklet.
220
221
222
223
224
225
226
227
228
229
22A
22B
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
22C
Tandem Printing: Incorrect setting
parameter
Tandem printing
The requested job could not be completed correctly due
Please check the setting parameter of Tandem slave
to the following reason:
machine.
(Tandem Printing:Incorrect setting parameter)
22D
Setting error of Tandem slave machine
Tandem printing
The requested job could not be completed correctly due
Check the setting of Tandem slave machine, and set
to the following reason:
up appropriately.
(Tandem Printing: Not setting)
22E
22F
230
Reserved
Reserved
Reserved
Reserved
Paper size
* Please select the available paper size for Booklet.
The requested job could not be completed correctly due
to the following reason:
(Booklet printing:Incorrect paper size)
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
2/5
PRINTER MODE JOB LOG CODE LIST
Cause
CODE
Item
Remedy
SMON Message
231
The selected store folder does not exist.
Retention
* Please create the store folder.
* Please specify the store folder name correctly.
The requested job could not be stored to the selected
folder due to the following reason:
(Document filing:Selected folder does not exist) The job
is stored to the default folder.
232
Since the selected folder does not exist, the
Retention
job is stored to the default folder.
* Please specify the store folder name correctly.
The requested job is printed, but could not be stored in
the selected folder due to the following reason:
(Document filing:Selected folder does not exist) The job
is stored to the default folder.
233
Inserter specifies the unavailable output tray.
Inserter is selected in “Covers/inserts settings” but
please specify the available output tray.
The requested job could not be completed correctly due
to the following reason:
(Inserter: Incorrect output tray selection)
234
235
Reserved
Reserved
236
Covers/Inserts" is disabled in "Disable
Setting": “Operation Settings”
Covers/inserts
printing
* Not use Covers/Inserts function.
* Cancel “Disabling of Covers/Inserts” by the
Administrator.
The requested job could not be completed correctly due
to the following reason:
(Covers/Inserts:Prohibited)
237
Password to access the folder is wrong.
DSK, Retention
Specify the correct password for folder access.
The requested job is printed, but could not be stored in
the selected folder due to the following reason:
(Document filing:Incorrect folder password) The jobis
stored to the default folder.
238
Password to access the folder is wrong.
DSK, Retention
Specify the correct password for folder access.
The requested job could not be stored in the selected
folder due to the following reason:
(Document filing:Incorrect folder password) The job is
stored to the default folder.
239
Quick File Mode is disabled.
DSK, Retention
* Not use Quick File Mode.
* Cancel “Disabling of Quick File Mode” by the
Administrator.
The requested job is printed, but could not be stored
due to the following reason:
(Disabling of Quick File Mode)
23A
Sharing Mode is disabled (stored without
entering the password).
DSK, Retention
* Store the data with entering the password.
* Cancel the disabled setting by the Administrator.
The requested job is printed, but could not be stored
due to the following reason:
(Disabling of Sharing Mode)
23B
Sharing Mode is disabled (stored with
entering the password).
DSK, Retention
* Change the setting to store without entering the
password.
* Cancel the disabled setting by the Administrator.
The requested job is printed, but could not be stored
due to the following reason:
(Disabling of Confidential Mode)
23C
Storing to the folders other than the default
folder is disabled.
DSK, Retention
* Change the setting to store the default folder.
* Cancel the disabled setting by the Administrator.
The requested job is printed, but could not be stored
due to the following reason:
(Disabling of Storing to the selected folder)
23D
Retention function is disabled.
DSK, Retention
* Print without using Retention function.
* Cancel the disabled setting by the Administrator.
The requested job is printed, but could not be stored
due to the following reason:
(Disabling of Document Filing)
23E
Print Jobs Other Than Hold Job is disabled. DSK, Retention
* Change to Hold Print.
* Cancel the disabled setting by the Administrator.
The requested job is stored, but could not be printed
due to the following reason:
(Disabling of Print Jobs Other Than Hold Job)
23F
Print Jobs Other Than Hold Job is disabled. DSK, Retention
* Change to Hold Print.
* Cancel the disabled setting by the Administrator.
The requested job is stored to the "QuickFile" folder,
but could not be printed due to the following reason:
(Disabling of Print Jobs Other Than Hold Job)
240
Hold Print job is disabled by the
Administrator.
DSK, Retention
* Change to the normal print.
* Cancel the disabled setting by the Administrator.
The requested job is printed, but could not be stored
due to the following reason:
(Retention printing:Prohibited)
241
Offset is disabled in “Device Control”.
Offset printing
* Not use Offset
* Cancel the disabled setting by the Administrator.
The requested job could not be completed correctly due
to the following reason:
(Offset: Disabled)
242
243
Reserved
Reserved
244
User ID is not registered.
Account Control
* Ask the Administrator to register the User ID.
245
User ID is not registered.
Account Control
* Ask the Administrator to register the User ID.
246
247
248
249
24A
Reserved
Reserved
Reserved
Reserved
Reserved
24B
Only 2-sided print is approved for User
Authority settings.
User Authority
settings
* Check the User Authority, and change "Approval
Settings for 2-Sided Print".
* Ask the Administrator to change the setting to be
able to do 1sided/2-sided print with User Authority.
The requested job could not be completed correctly due
to the following reason:
(Only 2-sided print approved)
24C
Only 1-sided print is approved for User
Authority settings.
User Authority
setting
* Check the User Authority, and change "Approval
Settings for 2-Sided Print"
* Ask the Administrator to change the setting to be
able to do 1sided/2-sided print with User Authority.
The requested job could not be completed correctly due
to the following reason:
(Only 1-sided print approved)
24D
When “Allow User to Select the Print Color”
is disabled, the document control pattern
print color differed between the color
selected in System Settings and the color
selected in the driver.
Document Control
* On the driver, select the same color selected for
Document control pattern print color in System.
Color of Document control function has been changed
on the specified job by the reason below:
(Color setting of Document controlfunction: Allow User
to Select the Print Color is disabled)
Inserter/Delivery
section
Reserved
Reserved
Reserved
Reserved
The requested job isprinted, but thefollowing
phenomenonoccurred:
(Invalid user)
The requested job is stored, but the following
phenomenon occurred:
(Invalid user)
Reserved
Reserved
Reserved
Reserved
Reserved
3/5
PRINTER MODE JOB LOG CODE LIST
Cause
CODE
Item
Remedy
24E
“Always Print” is selected in “Document
Select “Always Print” in Document Control setting of
Control Print Select” of System Settings but Document Control
the driver.
“Not Printing” is selected on the driver.
SMON Message
Document control function has been enabled
automatically on the specified job by the reason below:
(Print setting of Document control function: Always
print)
24F
“Not Printing” is selected in System Settings
Select “Not Printing” in Document Control setting of
Document Control
but “Always Print” is selected on the driver.
the driver.
Document control function has been canceled on the
specified job by the reason below:
(Print setting of Document control function: Not printing)
250
“Always Print” is selected in “Document
Control Print Select” of the driver for nonDSK firmware.
Document control function has been canceled on the
specified job by the reason below:
(Data Security Kit is not installed)
251
252
253
Reserved
Reserved
Reserved
254
* Not use Folding system.
The requested job could not be completed correctly due
* Folding unit is disabled in “Device Control”. Saddle section
* Cancel “Disabling of Folding” by the Administrator. to the following reason:
* Finisher is disabled in “Device Control”.
(Folding system)
* Cancel “Disabling of Finisher” by the Administrator. (Folding Unit:Prohibited)
255
256
257
258
259
25A
25B
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
401
This job was requested as the Booklet
printing, but the page size was changed
during the job.
402
Reserved
403
ERDH Memory Full occurred. Booklet
printing was cancelled.
404
Reserved
Document Control
Not instruct Document control.
Check the driver option settings.
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Paper Size
When performing Booklet printing, please use the
The requested job was canceled due to the following
possible paper size for booklet and do not change the reason:
(Booklete printing:Incorrect paper size)
paper size during the pages.
ERDH Memory
1. Please reprint after the print job is gone from the
print queue.
2. If the procedure 1 does not work, please reprint
after deleting the data in Qucik File folder.
*If both procedures above don’t work, the memory
size used for the print job is bigger than ERDH
memory, which cannot print.
The requested job was canceled due to the following
reason:
(2-sided printing:Prohibited)
The requested job was canceled due to the following
reason:
(2-sided printing: No function)
Reserved
The requested job was canceled due to the following
reason:
(Booklete printing: Hard disk full or memory full)
Reserved
405
2-sided Print is prohibited when printing
Booklet.
Booklet print/
2-sided print
*Cancel the “Disabling of Duplex” of “Disabling of
Devices” by Administrator.
*Cancel “Disabling of Duplex” in “Approval Settings
for 2-Sided Print” of User Authority by Administrator
406
Booklet Print was requested but Duplex
system was not connected.
Booklet print/
2-sided print
*Booklet Print is unavailable.
ERDH Memory
* If Retention function other than the Quick File folder
is used, increase the space by deleting the
unnecessary filling data from the default folder or the
user folder, and then reprint.
The requested job was canceled due to the following
* If the data is automatically stored in the quick file
reason:
folder, delete the data in the quick file folder, and
(Retention printing:Hard disk full or memory full)
reprint after the print job is gone from the print queue.
* If the procedures above don’t work, the memory
size used for the print job is bigger than ERDH
memory, which cannot print.
407
ERDH Memory Full occurs.
408
409
Reserved
Reserved
40A
* There’s a tray which can be outputted but
the specified paper size or paper type
cannot be outputted to that tray.
* There’s no tray which can be outputted
available.
40B
40C
HDD option for Retention function was not
connected and Secure Print job was
cancelled.
* The color of the job is not B/W or Full
Color when Document Control Print function
is enabled.
* File size is insufficient with Direct Print
* When checking the User Authority, the
error occurs.
Reserved
Reserved
Paper Size/
Paper Type
Output
* Change the paper size or paper type which can be
outputted.
* Cancel “Disabling of Finisher” of “Disabling of
Devices” by the Administrator
The requested job was canceled due to the following
reason:
(Selected output tray:Prohibited)
Retention
Cancel Secure Print
The requested job was canceled due to the following
reason:
(Retention printing: No function)
*Document
Control
*Memory
*Internal Error
40D
PostScript emulation cannot be executed
(PS is unavailable).
40E
40F
Reserved
Reserved
410
[Auto Select] is selected for the tray setting Carbon print/
when Carbon print is selected. ([Auto Select] Paper Tray
cannot be selected on the driver)
411
412
413
Reserved
Reserved
Reserved
PS emulation
* Print with Full Color mode.
* Add the option memory.
The requested job was canceled due to the following
reason:
(Other error)
* Print with the driver other than PS.
* Not print *.ps and *.pdf file when performing Direct The requested job was canceled due to the following
Print.
reason:
* If it is an option, ask the Administrator to enable PS (PS is not available) Please check your printer driver.
option.
(This case does not normally happen but may occur
when the user rewrites prn file generated by the
driver.)
Reserved
Reserved
The requested job was canceled due to the following
reason:
(Selected input tray:Prohibited) Please ask your
administrator.
Reserved
Reserved
Reserved
4/5
PRINTER MODE JOB LOG CODE LIST
CODE
414
415
416
417
418
419
41A
41B
41C
41D
41E
41F
Cause
* When receiving the data other than the
emulation that the printer supports
* When there’s a tag that TIFF data is
unsupported
Reserved
* Paper size and paper type which cannot be
passed to the output tray is selected.
* Paper size and paper type which cannot be
passed is selected on the option connected.
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Item
Print Data Type
Remedy
* Please check if the print data is supported.
SMON Message
The requested job was canceled due to the following
reason:
(Data format is not supported)
Reserved
Paper Size/Paper
* Please select the paper size and paper type which
Type/Output/
can be passed to the output tray/finisher.
Finisher
The requested job was canceled due to the following
reason:
(Selected paper cannot be used)
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Output Tray is disabled or no tray which can
Output
be outputted is available due to the failure.
* Please ask the Administrator. If it’s not the failure,
ask the Administrator to cancel “Disabling of Output
Tray” and “Disabling of Finisher” from “Disabling of
Devices”.
* Check the delivery section, and then repair it.
421
Retention of Sharing Mode is disabled for
User Authority.
DSK, Retention
* Change the setting to any of “No Retention”, “Quick
File Print”, “Sample Print” (with password), “Hold
Only” (with password) or “Hold After Print” (with
The requested job was canceled due to the following
password).
reason:
(Disabling of Sharing Mode)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
422
Retention of Confidential Mode is not
approved for User Authority.
DSK, Retention
* Change the setting to either “No Retention” or
“Quick File Print.
The requested job was canceled due to the following
*From “System Settings”-> “Disable Settings”,
reason:
change the setting of “Disabling of Document Filing” (Disabling of Confidential Mode)
by the Administrator.
423
Retention of Sharing Mode and Confidential
DSK, Retention
Mode is not approved for User Authority.
* Change the setting to either “No Retention” or
“Quick File Print.
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of Storing to the selected folder)
424
“Retention Settings” (all of Quick File,
Sharing, Confidential) is not approved for
User Authority.
DSK, Retention
* Change the setting to "No Retention".
* Ask the Administrator to change “Disabling of
Document Filing” from “System Settings”->
“Enable/Disable Settings”
The requested job was canceled due to the following
reason:
(Disabling of Document Filing)
425
“Disabling of Print Jobs Other Than Print
Hold Job” is selected for User Authority.
DSK, Retention
* Change the setting to either “Hold Only” (without
password) or “Hold Only” (with password)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job)
426
“Disabling of Print Jobs Other Than Print
Hold Job” and “Disabling of Sharing Mode”
are selected for User Authority.
DSK, Retention
* Change the setting to “Hold Only” (with password).
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Sharing Mode)
427
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Confidential Mode”
are selected for User Authority.
DSK, Retention
* Change the setting to “Hold Only” (without
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Confidential Mode)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Storing to the selected folder)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Document Filing)
* Change the setting to either “Hold Only” (without
password) or “Hold Only” (with password)
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of QuickFile Mode)
420
428
429
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Storing to the
DSK, Retention
selected folder” are selected for User
Authority.
“Disabling of Print Jobs Other Than Hold
Job” is selected and “Retention Settings” (all
DSK, Retention
of Quick File, Sharing, Confidential) is not
approved for User Authority.
The requested job was canceled due to the following
reason:
(Output tray: Prohibitedor failure) Please ask your
administrator.
42A
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Quick File Mode” are DSK, Retention
selected for User Authority.
42B
Print-Hold is disabled.
42C
42D
Reserved
Reserved
42E
* Tandem Print is selected during Document
Service.
* Print for B/W Data is disabled on B/W
machine for User Authority.
*Document
Service
*User
Authentication
* Tandem function cannot be used during Document
The requested job was canceled due to the following
Service.
reason:
* Cancel the setting of User Authority(disabling of
(Disabling of printing)
B/W) by the Administrator.
42F
User authentication error
Acount Control/
User Authority
* Enter the appropriate username and password.
* Ask the Administrator to create the account.
430
431
432
433
434
Reserved
Reserved
Reserved
Reserved
Reserved
DSK, Retention
* Change the setting to No Retention.
The requested job was canceled due to the following
* Ask the Administrator to change the “Document
reason:
Output Options” from “System Settings” -> “Print Hold
(Retention printing:Prohibited)
Setting”.
Reserved
Reserved
The requested job was canceled due to the following
reason:
(Invalid user)
Reserved
Reserved
Reserved
Reserved
Reserved
5/5
PRINTER MODE JOB LOG CODE LIST
Cause
CODE
Item
Remedy
SMON Message
435
* "Disabling of Colour Mode" is selected.
*Disabling of
* "Disabling of full color" is selected for User Devices
Authority.
*User Authority
You don't have the authority to use this function. The
* Change the setting to B/W print.
requested job was canceled due to the following reason:
* Cancel “Disabling of full color” by the Administrator.
(Color mode: Disabling of full color)
436
* “Disabling of B/W” is selected for User
Authority.
*User Authority
* Change the setting to full color print.
* Cancel “Disabling of B/W” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White)
437
* “Disabling of B/W and full color” is selected
*User Authority
for User Authority.
* Cancel “Disabling of B/W” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White and full color)
438
* “Only 2-sided print approved” is selected
for User Authority.
* Perform the 2-sided print
* Cancel “Only 2-sided print approved” by the
Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Only 2-sided print approved)
439
* “1-sided/2-sided print disabled” is selected
*User Authority
for User Authority.
* Cancel “1-sided/2-sided print disabled” by the
Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(1-sided/2-sided print disabled)
43A
"Disabling of Stapler" is selected for User
Authority.
*User Authority
* Not use Stapler.
* Cancel "Disabling of Stapler" by the Administrator.
43B
"Disabling of Punch" is selected for User
Authority.
*User Authority
* Not use Punch.
* Cancel "Disabling of Punch" by the Administrator.
The requested job was canceled due to the following
reason:
(Staple: Prohibited)
The requested job was canceled due to the following
reason:
(Punch: Prohibited)
43C
"Disabling of Folding Unit" is selected for
User Authority.
*User Authority
*Not use Folding Unit.
* Cancel "Disabling of Folding Unit" by the
Administrator.
The requested job was canceled due to the following
reason:
(Folding Unit:Prohibited)
43D
43E
43F
Reserved
Reserved
Reserved
440
Color selected in Document Control of
System Settings does not match the color
selected in Document Control of the driver.
441
442
443
444
Reserved
Reserved
Reserved
Reserved
445
Paper size which cannot be fed exists in the
Paper Size
job.
Check the paper size of job
446
Paper type which cannot be fed exists in the
Paper Type
job.
Check the paper type of job
447
Reserved
448
"Disabling of Tandem Slave Machine Mode"
Tandem Print
is selected.
449
"Disabling of 3 color" is selected.
* User Authority/
Color Mode
* Not use 3 color.
* Cancel "Disabling of 3 color" with SIM26-50
44A
"Disabling of 2 color" is selected.
* User Authority/
Color Mode
* Not use 2 color.
* Cancel "Disabling of 2 color" with SIM26-50
44B
"Disabling of Single color" is selected.
* User Authority/
Color Mode
* Not use single color.
* Cancel "Disabling of single color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of 3 color)
The requested job was canceled due to the following
reason:
(Color mode: Disabling of 2 color)
The requested job was canceled due to the following
reason:
(Color mode: Disabling of Single color)
44C
XPS driver is used.
* xps file is sent during Direct Print
Emulation
* Print with the driver other than XPS.
* Not to print *.xps file when performing Direct Print.
* Enable XPS emulation
The requested job was canceled due to the following
reason:
(XPS is not available) Please check your printer
*User Authority
Reserved
Reserved
Reserved
Match the color selected in Document Control of
Specified job has been canceled by the reason below:
Document Control System Settings with the color selected in Document (B/W or Auto job is sent when Document control
pattern is set to always print in color.)
Control of the driver.
Reserved
Reserved
Reserved
Reserved
The requested job was canceled due to the following
reason:
(Incorrect paper size)
The requested job was canceled due to the following
reason:
(Incorrect paper type)
Reserved
* Not use Tandem Print
The requested job was canceled due to the following
* Cancel "Disabling of Tandem Slave Machine Mode" reason:
(Tandem Printing:Disabling of Slave Machine Mode)
by the Administrator.
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-1)
CODE A-1
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
CONTENTS OF CODE
Final receive signal (Send side)
Abnormal signal
NSF, DIS
CFR
FTT
MCF
PIP, PIN
RTN, RTP
No signal, DCN
PPR
RNR
CTR
ERR
Abnormal signal
NSF, DIS
CFR
FTT
MCF
PIP, PIN
RTN, RTP
No signal, DCN
PPR
RNR
CTR
ERR
V.8 Phase-1
V.8 Phase-2
V.8 Phase-3
Final receive signal (Receive side)
Abnormal signal
(SID), (SUB), NSS, DCS
(PWD), (SEP), NSC, DTC
EOP
EOM
MPS
PRI-Q
DCN
PPS-EOP
PPS-EOM
PPS-MPS, PPS-NULL
RR
CTC
EOR-Q
PPS-PRI-Q
Abnormal signal
SID, SUB, NSS, DCS
PWD, SEP, NSC, DTC
PPS-EOP
PPS-EOM
PPS-MPS, PPS-NULL
PRI-Q
DCN
RR
CTC
EOR-Q
PPS-PRI-Q
V.8 Phase-1
V.8 Phase-2
V.8 Phase-3
1/1
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-2)
1/3
CONTENTS OF CODE
CODE A-2
Content of communication interruption
33
The calling side cannot establish connection with the remote party.
A communication interruption command is made during sending/receiving. The interruption key
34
is pressed for interruption of input. <Send/Receive/Polling/Bulletin board>
35
Power is failed during sending/receiving. <Send/Receive/Polling/Bulletin board>
36
Not used
37
Not used
Memory over during reception. <Receive/Polling>
38
Print is not made during reception in acting reception inhibit. <Receive/Polling>
39
Not used
40
Not used
41
The send data length of one page exceeds the limit (2m) in sending. <Send/Bulletin board>
42
The receive data length of one page exceeds the limit. <Receive/Polling>
43
Speaking before data transmission
44
A document jam occurs in direct sending. <Send>
45
Not used
The FAX signal from the remote party is not detected within T1 time. <Send/Polling>
46
(When in recall, however, the recall setting in case of a communication error is valid.)
47
A decode error occurs in the FAX board. <Send/Bulletin board>
48
Normal end of communication
OK in Internet FAX send with reception confirmation.
The called side does not have polling function in polling reception. <Polling>
49
The called side has no data to send. <Polling>
In polling reception, DCN is received for DTC. <Polling>
50
In polling sending, there is no send data. <Bulletin board>
In poling sending, the allow number is not matched. <Bulletin board>
51
In polling sending, the system number is not matched. <Bulletin board>
52
Not used
53
Not used
54
Not used
55
Not used
1) In relay command sending, DCN is received for NSS. <Send>
2) In relay command reception, a remote station number which is not registered is specified.
56
<Receive>
3) In F code relay broadcasting, an F code relay command is received.<Receive>
57
Not used
In reception, data are sent from a remote machine of receive inhibit number. <Receive>
58
(Not rejected in the bulletin board send or the F code bulletin board send.)
59
60
61
62
63
64
67
68
69
In F code polling (calling), the remote machine has no DIS bit 47 (polling function). <Polling>
In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.)<Polling>
In F code polling (calling), DCN is received for SEP. <Polling>
In bulletin board, there is no send data for SEP. <Bulletin board>
In bulletin board, the sub address (bulletin board number (SEP)) is not matched. <Bulletin
board>
In bulleting board, the pass code (PWD) is not matched. <Bulletin board>
In F code sending, the remote machine has no DIS bit 49 (sub address function). <Send>
(Check that the remote machine conforms to F code.)
In F code sending : <Send>
1) DCN is received for SUB. --- Check the box number.
2) DCN is received for SID. --- Check the box number and pass code.
In F code receiving : <Receive>"F code relay broadcasting" or "F code confidential reception"
is "Inhibited with soft SW."
In F code receiving, the pass code (SID) is not matched. <Receive>
In F code reception, a box number which is not registered is specified. (SUB is not matched.)
<Receive>
Memory over in quick online sending <Send>
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-2)
2/3
CONTENTS OF CODE
CODE A-2
Content of communication interruption
70
In PC-FAX reservation, the number of remote parties is exceeded. <Send>
71
In PC-FAX reservation, data sent from PC includes some errors. <Send>
In department management setting on the machine side:
・ In reservation from PC-FAX or PC-Internet FAX, a department number which is not
72
registered on the machine side is specified. <Send>
・ In reservation from PC-FAX or PC-Internet FAX, the department number is not specified.
<Send>
73
In reservation from PC-FAX or PC-Internet FAX, the use quantity limit is exceeded. <Send>
74
75
76
77
78
79
When reserving specified filing in document filing in PC-FAX or PC-Internet FAX;
・ The pass-code for the folder is set on the machine side and the pass-code from PC-XXX
does not match with it. <Send>
・ The pass-code for the folder is set on the machine side and no pass-code is specified by
PC-XXX. <Send>
・ Reservation cannot be made due to machine busy. (Reservation of PC-FAX cannot be
accepted.)
・ When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side.
Reserved with receive confirmation request in PC-Internet FAX, but the Internet FAX sender is
not registered on the machine side. <Send>
In reserving specified filing in PC-FAX or PC-Internet FAX, the machine has no filing function.
The filing function is inhibited on the machine side when filing specification is reserved by PCFAX or PC-Internet FAX.
An authentication error occurs when PC-FAX or PC-Internet FAX is reserved.
80
NIC connect failure (network abnormality)
・ Check for disconnection of cables.
・ A network trouble (CE-XX) occurs.
・ The port is set to DISABLE.
・ Authentication of the POP server is failed when POP before SMTP is enabled.
・ When an error other than the communication result code 93 or 94 in D-SMTP send (including
error response of 5XX)
81
In Internet FAX send, reply of receive confirmation of the remote machine is not normal.
(Including PC-Internet FAX).
・ Error of the disposition-modifier.
・ The disposition modifier is not in an error, and the disposition type is other than displayed,
dispatched, or processed.
82
In Internet FAX send, time-out occurs in waiting for receive confirmation from the remote
machine. (Including PC-Internet FAX).
・ In a case where send confirmation wait time-out time is other than 0, when send confirmation
reply from an Internet FAX destination is not received.
・ Recalls of the set number of recalls are performed, but send confirmation reply from an
internet AFX destination is not received.
83
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit of send data.
84
In e-mail receive, a sender is registered in receive reject address/domain. <Receive>
85
In e-mail receive, an error occurs in communication with POP3 server.
・ Header acquisition error.
・ Time-out during mail receive
86
In e-mail receive, an unsupported attached file is received.
Only the TIFF-F type is supported for attached files.
・ The TIFF-F type of the attached file cannot be recognized.
・ There is no attached file.
87
In e-mail receive, an attached file cannot be stored in memory.
・ Memory over
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-2)
3/3
CONTENTS OF CODE
CODE A-2
88
Content of communication interruption
In SMTP e-mail receive, an attached file cannot be stored in memory.
・ Cannot be stored in memory.
・ The number of items of acting receive data is the maximum, and an additional data cannot be
stored.
89
In SMTP e-mail receive, an error occurs in communication with the mail server.
・ Time-out occurs during e-mail receive.
90
After reservation by re-operation of document filing, conversion for image send cannot be
made.
91
92
93
94
95
98
99
Data cannot be written to the memory device when Scan To USB is executed.
・ The memory device is disconnected during writing to the memory device.
・ An error occurs due to a memory device trouble.
The USB device memory overflows during writing data into the memory device when "Scan to
USB" is executed.
When error in D-SMTP send (with recall)
・ An error response of 4XX occurs during communication with the SMTP server.
・ Time out occurs after establishment of connection with the SMTP server.
When busy in D-SMTP send
Time out occurs during establishment of connection with the SMTP server.
When the path is too long in execution of Scan To USB.
The copy inhibit pattern is detected when scanning a document.
A document which is inhibited to be copied such as a banknote is scanned.
1/2
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE C)
CONTENTS OF CODE
CODE C
Content of communication interruption
00
When the conditions after 01 do not apply.
01
Send length over
02
EOL time up
03
Carrier detection time up
04
Time up of the communication start command from the machine side
05
Time up in phase C (8 min)
06
Memory image decode error
07
Memory image decode error
08
Time up between frames in phase C (Report code is 0 or 16.)
09
Not used
10
Not used
11
Polarity reversion detection
12
Invalid command reception
13
Time up (1-minute timer/6-second time)
14
PUT error
15
In V.34 mode, time up is generated when shifting from Primary to Control.
16
In V.34 mode, time up is generated when shifting from Control to Primary.
17
Command receive time-up from MFP controller
18
Not used
19
Not used
20
Polarity reversion detection
21
Invalid command reception
22
Fallback retry number over
23
Command retry number resend over
24
Time up (T5 timer)
25
Time up (T5 timer) in V.34 mode
26
In V.34 mode, time up is generated when shifting from Primary to Control.
27
In V.34 mode, time up is generated when shifting from Control to Primary.
When sending the FSK signal, no response of send completion is sent back
28
from the MODEM chip within a certain time. (V.34, other than V.34)
29
Not used
A communication error is generated between MFP controller and Modem
30
controller. (Report code is 0 or 16.)
31
DC current not detected (busy)
32
Dial tone not detected (busy)
33
Busy tone detection (busy)
34
T0 time up (Remote machine not responding)
35
T1 time up (Remote machine not responding)
36
In dialing, polarity reversion detection (Remote machine not responding)
37
Calling is not made (busy)<Collision detected (including CNG detection)>
38
Not used
60
In resend of document filed data, an error occurs in decoding or coding.
In resend of document filed data, setting to inhibit resolution conversion is
61
made. (The resolution after resend is set to be Enlarged.)
In resend of document filed data, rotation setting is made for data which
62
cannot be rotated.
In resend of document filed data, data cannot be stored in HD after
63
conversion of resolution for resend.
In resending data of document file, during conversion for resending, the
64
number of IMS management pages exceeds the upper limit (999). (IT
occurs in OSA Scan to FTP also, resulting in memory over.)
70
E-mail header acquisition error
71
Time out occurs during e-mail receive.
72
Receive reject occurs during e-mail receive.
73
Network communication cannot be made due to port disable.
Send/Receive
Send/Receive
Send
Receive
Receive
Receive
Send
Receive
Send
Send/Receive
Receive
Receive
Receive
Receive
Receive
Receive
Receive
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Send
Resend
Resend
Resend
Resend
Resend
OSAScanToFTP
E-mail receive
E-mail receive
E-mail receive
Network send
2/2
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE C)
CODE C
74
75
80
81
CONTENTS OF CODE
Content of communication interruption
An authentication of the POP server is failed when POP before SMTP is
enabled.
In the setting of SSL communication, when SSL communication is tried
but the server side does not support SSL.
There is no attached file in received e-mail.
The attached file of received e-mail is not of TIFF type which is
supported.
Send/Receive
Network send
Network send
E-mail receive
E-mail receive
82
The TIFF type of the attached file in received e-mail cannot be
recognized.
ID error
E-mail receive
83
The TIFF type of the attached file in received e-mail cannot be
recognized.
Endian error
E-mail receive
84
The TIFF type of the attached file in received e-mail cannot be
recognized.
Version error
E-mail receive
85
The TIFF type of the attached file in received e-mail cannot be
recognized.
Tag data error
E-mail receive
86
The TIFF type of the attached file in received e-mail cannot be
recognized.
Tag parameter error
E-mail receive
87
88
90
91
92
The TIFF type of the attached file in received e-mail cannot be
recognized.
Header size error
The TIFF type of the attached file in received e-mail cannot be
recognized.
In e-mail receive, an attached file cannot be stored in memory.
Memory over.
Cannot be stored in memory.
In e-mail receive, an attached file cannot be stored in memory.
The file size is too great to be stored in memory.
In SMTP e-mail receive, an attached file cannot be stored in memory.
Cannot be stored in memory.
E-mail receive
E-mail receive
E-mail receive
E-mail receive
E-mail receive
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