CentreVu CMS R3V8 Alarm Origination Manager

CentreVu® Call Management System
Release 3 Version 8
Alarm Origination Manager
585-215-884
Comcode 108771197
Issue 1
June 2000
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Document No. 585-215-8841
Comcode 108771197
Issue 1, June 2000
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About Alarm Origination Manager
CentreVu CMS R3V8 Alarm Origination Manager
1
Introduction
About Alarm Origination Manager
Introduction
0
The CentreVu CMS Supplemental Services R3V8 software package includes an
enhancement called Alarm Origination Manager (AOM), which allows for
remote alarm management and centralized error logging. AOM sends immediate
notification of errors to the Lucent Technologies Technical Service Center
personnel, who can proactively display the errors and resolve them before you
lose valuable data.
You must have CMS R3V8aj.e or higher to have AOM. If you have an
earlier version of CMS, you will need to upgrade.
AOM runs on the Sun Microsystems, Inc. Solaris® server. It operates
independently on each CMS R3V8 server, which means that each server sends
and logs alarms independently of the other CMS R3V8 servers.The errors may
be logged into the AOM error log, the customer log, or the alarm log.
Note: The AOM feature is available only for US/Canada CMS systems for
which a current Maintenance Warranty Agreement is in effect. Expiration of
Warranty and/or a Post Warranty Maintenance Agreement will result in the deactivation of the AOM.
Administering AOM
After a V5 or V6 to V8 Speed Center upgrade, the Lucent Technologies provisioning group will work with an on-site Technician to swap the disk. After the
V8 system is running, the provisioning group sends a request to the Technical
Services Organization (TSO) Database Administration support personnel to
administer and activate AOM.
Registration needs to occur only once. If AOM is already active on the system,
no further action is necessary.
The customer is responsible for performing a baseload upgrade (for example,
r3v8af.f to r3v8aj.e). Once the upgrade has been completed, the customer must
contact the Database Administration Group to register AOM.
0
CentreVu CMS R3V8 Alarm Origination Manager
About Alarm Origination Manager
2
Administering AOM
To register AOM, follow these steps.
Step
1
Action
At the command prompt, enter:
pkginfo -x cms
The program displays output similar to the following example:
cms Lucent Technologies CentreVu(R) Call Management
System (sparc) r3v8aj.e
2
If the installed CMS version is r3v8aj.e or higher, the AOM software
must be administered. To register AOM, contact the Database
Administration Group at the following E-mail address:
tsodba@lucent.com
Include the following information in your AOM registration request:
1. In the subject line, enter “CMS AOM registration”
2. CMS Installation Location Number (IL) - the IL is a 10-digit
number which is often found on labels affixed to the CMS server or
local switch.
3. CMS dial-up number (the phone number for the modem on your
CMS)
4. Your point-of-contact phone number.
Note:
Lucent technicians and CMS provisioning engineers can call
800 248-1234; select prompts.
2, 6, 1, 2. Callers are required to enter identification information to
gain access to the DBA group.
Authorized dealers must call the Business Partner Care Center at 800225-0266; select prompts 4 and 4 for registration.
About Alarm Origination Manager
CentreVu CMS R3V8 Alarm Origination Manager
3
How AOM Works
How AOM Works
0
Whenever the AOM receives an error, it writes this error to a log. At a specified
error threshold level, AOM sends an alarm via modem to a remote computer
system, such as INADS. The remote system generates a trouble ticket for the
Lucent Technical Service Center (TSC) personnel.
Errors or conditions that exceed a certain threshold are defined as active alarms
and result in a call to the remote system alarm receiver. The thresholds that cause
a condition to become “alarmable” are link outages, archiver and harchiver
errors, and disk full or disk read/write errors.
Some examples of alarm types are:
ARCH
HARCH
DISK
ACDLINK[i]
ECH_WARNING
ECH_FAILURE
(TEST_ALARM & ES_ALARM)
Receiving and
Resolving Active
Alarms
1
Services personnel are responsible for administering alarm events,
including Expert Systems (ES) and test alarms, on either a local or remote
system. A typical scenario might include the following:
Step
Action
1
The AOM receives an error that exceeds the threshold that makes it
“alarmable.”
2
The AOM transmits this active alarm event to a remote alarm
receiver.
3
The AOM automatically creates a TSC trouble ticket, which is
forwarded to Services personnel.
4
Services receives the TSC trouble ticket and enters a call to the active
alarms program, which displays a list of currently active alarms for
the customer site.
5
Services fixes the condition and enters a alarm-resolve command,
causing the alarm to no longer appear on the active list.
About Alarm Origination Manager
How AOM Works
CentreVu CMS R3V8 Alarm Origination Manager
4