Matrix4000 Service Manual 999-0900-190A.pdf

Matrix4000 Service Manual 999-0900-190A.pdf
MATRIX™
SERIES
SERIES
SHOWN AS STANDARD WIDTH
WITH OPTIONAL PEDAL LOCK AND
ADVANCED POSITIONING (APS)
FEATURES
INSTRUCTIONS FOR USE
SERVICE MANUAL
To avoid personal injury or damage to bed,
read all sections pertaining to the bed model before use.
GF Health Products, Inc. - www.grahamfield.com
FDA Recognized Standard:
ANSI/AAMI STD ES60601-1;
Health Canada Recognized Standard:
CAN/CSA C22.2 No. 60601-1 (IEC 60601-1:2012-Ed.3.1)
Includes International Standards:
IEC 60601-1, IEC 60601-2-52
Matrix Series Service Manual 999-0900-190A JAN 2016
MATRIX SERIES
This Manual covers the Matrix 4000 Series with Standard and Advanced Positioning (APS),
Standard Casters and Pedal-Lock option, for 35" and 42" Wide beds.
The Matrix 4000 Series is designed for Adult Patient and Caregiver use.
Basic American Medical Products
336 Trowbridge Drive
Fond du Lac, WI 54937
For Matrix 4000 Series Bed service parts,
contact our Customer Service Department
at 770-368-4700
Manufactured by:
GF Health Products, Inc.
2935 Northeast Parkway
Atlanta, GA 30360
www.grahamfield.com
Made in the USA
To order a Matrix 4000 Series bed or accessories,
contact a GF Health Products, Inc. sales representative
at 770-368-4700
IMPORTANT NOTICE
GF Health Products, Inc. is not responsible for typographical errors.
All illustrations, specifications, packaging, and warranties contained
in this Service Manual are based on the latest product information
available at the time of printing and are subject to change. The most
current product information can be found online at www.grahamfield.com.
Follow us on
.
Check all parts for shipping damage and test before using.
In case of damage, DO NOT USE.
GF Health Products, Inc. - www.grahamfield.com
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
TABLE OF CONTENTS
IMPORTANT SAFETY AND WARNING INFORMATION................................................................4
IMPORTANT SAFETY AND WARNING INFORMATION........................................................5
ENTRAPMENT AND COMPLIANCE INFORMATION............................................................5
RECOMMENDED MAINTENANCE........................................................................................6
SECTION A: MECHANICAL AND ELECTRICAL INFORMATION.................................................7
OPERATING CONDITIONS...................................................................................................8
STORAGE AND TRANSPORT CONDITIONS.......................................................................8
RFI (RADIO FREQUENCY INTERFERENCE).......................................................................8
DISPOSAL OF EQUIPMENT AND ACCESSORIES...............................................................8
SECTION B: BED SETUP INSTRUCTIONS...................................................................................9
UNPACKING THE BED..........................................................................................................9
HEADBOARD AND FOOTBOARD ASSEMBLY / INSTALLATION.......................................10
STANDARD MATTRESS RETAINER INSTALLATION.........................................................12
OPTIONAL WIREFORM WALLSAVER INSTALLATION......................................................13
PLUGGING IN THE FOOTBOARD STAFF CONTROL........................................................14
OPERATING THE CASTER PEDAL LOCK MECHANISM...................................................14
MATRIX 4000 SERIES HAND CONTROL PENDANT OPERATION....................................15
BED OPERATIONS - OPTIONAL STAFF CONTROL PANEL *............................................16
BED OPERATIONS - CHAIR POSITION..............................................................................17
BED OPERATIONS - TRENDELENBURG / REVERSE TRENDELENBURG POSITION...18
SECTION C: ASSIST DEVICES....................................................................................................19
OPTIONAL PIVOTING ASSIST BAR INSTALLATION AND OPERATION...........................19
OPTIONAL ASSIST BAR INSTALLATION—HEAD END ONLY...........................................20
OPTIONAL HEAD-END HALF COUNTER-ROTATING ASSIST DEVICE KIT
INSTALLATION AND OPERATION...................................................................................21
OPTIONAL TRAPEZE SUPPORT INSTALLATION..............................................................22
SECTION D: SERVICE / REPLACEMENT PARTS.......................................................................25
SECTION E: DECK / MECHANICAL SERVICE PARTS...............................................................28
SECTION F: TROUBLESHOOTING..............................................................................................29
LIMITED WARRANTY....................................................................................................................33
LABEL SYMBOL DEFINITIONS
!
!
Consult
Accompanying
Documents
Safe
Working
Load
GF Health Products, Inc. - www.grahamfield.com
Double
Insulated
Protected
Grounded
Device
Type B
Equipment and
Applied Parts
Follow
Instructions
for Use
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
IMPORTANT SAFETY AND WARNING INFORMATION
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This product is a variable height, adjustable mattress
platform. The expected service life of this product is
fifteen years. Beds manufactured by Basic American
Medical Products are designed for use within an
institutional healthcare environment (i.e. assisted
living, skilled nursing, transitional care, rehabilitation
care, Environment (3), as defined in IEC60601-2-52
Safety Standard.).
The maximum safe working load for the Matrix 4000
series bed, including bedding, resident / patient,
support surface, and accessories, is 450 lb (204.1 kg),
with weight evenly distributed, and maximum patient
weight is 400 lb (181.4 kg). Accessory weights follow:
ACCESSORY DESCRIPTION
WEIGHT
ZA90000
84" Extension Kit,
Standard Width
12 lb (5.4 kg)
ZA90200
84" Extension Kit,
Wide
14 lb (6.4 kg)
ZA90100
Trapeze Adapter
13 lb (5.9 kg)
ZA78100
Trapeze
16 lb (7.3 kg)
ZA78400
Half Counter-Rotating
Assist Device (Set of 2)
21 lb (9.5 kg)
ZA80300
Fixed Assist Bar, Head
6 lb (2.7 kg)
ZA85500
Pivoting Assist Bar
10 lb (4.5 kg)
WARNING: To avoid risk of electric shock, this
equipment must be connected to a supply mains with
protective earth (i.e. a grounded outlet).
DO NOT open assemblies such as the Actuators,
Hand Control Pendant, or Control Box. If
unauthorized personnel perform work on these
components, the manufacturer’s warranty becomes
void.
DO NOT use unauthorized parts, accessories, or
adapters other than those specified / authorized by GF
Health Products, Inc.
When operating the HI/LO, Knee, or Back Functions
of the bed, ALWAYS ensure the confined individual
is positioned properly within the confines of the
bed. DO NOT let any extremities protrude over the
side or between the bed rails when performing these
functions.
The bed should be lowered to lowest position when
resident is left unattended. DO NOT lower the bed
when objects are beneath it. Failure to inspect under
the bed can result in personal injury or property
damage.
GF Health Products, Inc. - www.grahamfield.com
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The bed’s Hand Control Pendant Cable MUST BE
ROUTED AND SECURED PROPERLY to ensure
it does not become entangled and eventually severed
during use. Also ensure electrical cords DO NOT
get tangled around the bed, side rails, or legs during
transport or normal operation of the bed.
When using nasal-type or masked-type administering
equipment, all oxygen or air tubing MUST BE
ROUTED AND SECURED PROPERLY to ensure
the tubing does not become entangled and eventually
severed during the normal operation of the bed.
Keep all moving parts free of obstructions (i.e.
blankets / sheets, heating blankets / pads, wiring, etc.).
DO NOT use the assist devices as push handles for
moving the bed. Assist devices can be deformed or
broken if excessive side pressure is exerted. Assist
devices are not meant for patients considered high
risks for entrapment (i.e. patients with pre-existing
conditions such as confusion, restlessness, lack of
muscle control, altered mental status, either organic
or medicinal, or a combination thereof). Additional
safety measures should be considered for such highrisk patients.
NEVER permit more than one person on / in the bed
at any time.
Body weight should be evenly distributed over the
sleeping surface of the bed. DO NOT allow the
patient to lie, sit, or lean in such a way that their
entire body weight is placed only on the raised head
or foot section of the bed. This especially applies
when repositioning or transferring a patient in or
out of the bed. Increased risk may occur when the
patient’s size and / or weight are inappropriate for the
bed’s dimensions or weight capacity.
Risk of entanglement or injury may occur if the
mattress used with mattress retainers does not fill the
entire width between stops or which compresses to
less than 1.50 inches under user’s weight.
Mattress must be properly sized to fit the mattress
support platform and must remain centered on
the support platform relative to State and Federal
guidelines. Recommended minimum dimensions
of mattress are 35 inches wide and 6 inches deep.
Length and width should match the mattress support
platform. Use of an improperly fitted mattress could
result in injury or death. Standard mattresses are 35
inches wide and 6 inches deep, and wide mattresses
are 42 inches wide and 6 inches deep.
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
IMPORTANT SAFETY AND WARNING INFORMATION
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IMPORTANT: Powered air mattress surfaces may
pose a risk of entrapment. Prior to use, ensure the
therapeutic benefits outweigh the risk of entrapment.
The bed is intended for use within a temperature
range of 10˚C to 40˚C. It has a water resistance
rating of IPX4 and IS NOT to be power washed or
submerged. The bed may be cleaned as needed using
an appropriate dilution of mild soap and water.
The head / back and knee / foot decks can be lifted
freely by hand for easy cleaning access when patients
are not in the bed. If you lift the head / back or knee
/ foot deck for any reason, take great care when
lowering back down to the prone position - ensure
all body parts are clear of the space between the
deck and the bed prior to slowly lowering any deck
manually. To avoid injury, DO NOT LET DECKS
FALL FREELY FROM ANY ANGLE.
!
!
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Notice for California Customers - California
Proposition 65 WARNING: This product contains a
chemical known to the State of California to cause
cancer and reproductive or developmental harm.
WARNING: ALWAYS position bed so that the power
cord and plug are easily accessed.
Proper routing and tie-off of electrical cabling,
especially the power cord, is essential for proper
operation and to ensure safety from electrical shock.
In the event you are replacing any electrical cabling
on your bed, you must ensure the cables are free
from pinch points, obstructions, or stretched so tight
that they may come loose or become damaged. In
addition, cables should be tied off in such a way to
secure them and keep them free from tangling on any
part of the bed during normal operation. Refer to your
service manual’s electrical section for proper cable
routing.
ENTRAPMENT AND COMPLIANCE INFORMATION
On April 10, 2006, the FDA (U.S. Food and Drug
Administration) released long-awaited guidelines for reducing
the risk of bed entrapment: “Hospital Bed System Dimensional
and Assessment Guidance to Reduce Entrapment”. The new
Guidance identifies potential entrapment areas and those
body parts most at risk for entrapment; provides design
criteria for manufacturers of new hospital/convalescent beds;
recommends particular test methods to assess the conformance
of existing hospital / convalescent bed systems; and answers
frequently-asked questions about entrapment issues.
The new Guidance was a result of a long-standing
collaboration between the FDA and the Hospital Bed Safety
Workgroup (HBSW), formed in 1999. GF Health Products,
Inc.’s Long Term Care Bed division: Basic American Medical
Products, is an HBSW charter member. As a result of our
commitment to product safety, all our current long-term
care beds have been strictly tested and conform to the new
FDA Guidance.
The guidelines set forth by the FDA Guidance lay out specific
dimensional limitations on potentially injury-threatening gaps
and spaces that can occur between bed system components,
such as rails, when not properly installed. GF Health Products,
Inc. and Basic American Medical Products have conformed
to these guidelines from a manufacturing aspect. However,
entrapment issues can often arise when a healthcare provider /
facility has not correctly assembled the components on a bed.
It is essential that the provider / facility fully understand their
GF Health Products, Inc. - www.grahamfield.com
responsibility in complying to the guidelines set forth by the
FDA in order to avoid injury. To that end, we have provided
the FDA’s web address at right as a resource for understanding
and following these guidelines for the safety of patients /
residents.
It is also essential to have the correct bed components /
accessories that correspond with the needs of the patient /
resident and the particular bed you have purchased. Matching
the correct bed component that correlates with the regulatory
guidelines can be a daunting task. Our sales team at GF
Health Products, Inc. and our friendly Customer Service
Representatives at Basic American Medical Products can help
you sift through the wide array of compliance and bed options.
We will help you determine which bed / bed part is best for the
patient’s / resident’s particular needs and help you with any
compliance issues.
The MATRIX 4000 series bed and accessories listed in
this manual are in full compliance with FDA guidelines
for reducing the risk of bed entrapment: “Hospital Bed
System Dimensional and Assessment Guidance to Reduce
Entrapment”.
Details can be found at www.fda.gov.
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
RECOMMENDED MAINTENANCE
Regular maintenance of the Long Term Bed is necessary to ensure continuing proper and safe operation.
Read and observe the following recommended maintenance schedule.
RECOMMENDED
INSPECTION PERIODS
ITEM
Inspect
on Receipt
Every
3 Months
Every
6 Months
Maintenance Inspection of All Components at Receipt of Shipment
Ensure all parts / components are included (see “Unpacking The Bed”).
X
Check all bed components for obvious damage.
X
Inspect the power cord for any cuts and / or damage.
X
Check to see all actuator / motor cables are routed and connected properly to the
control box.
X
Mechanical Inspection of Assemblies
Inspect all welds on the sleeping surface, frame, and base assemblies for stress
fractures.
X
Inspect all fasteners for wear and looseness.
X
IMPORTANT: Lubricate all pivot points, actuator / motor clevis pins, and control arm
clevis pins as needed. White Lithium Grease is recommended. Refer to page 28.
X
Mechanical Inspection of Casters and Pedal Locking Mechanism
Check the pedal locking mechanism to ensure it engages and disengages properly.
X
Check the casters and stationary foot pads on both the head end and foot end for any
damage, wear, or debris. Replace if needed.
X
Check all rolling casters to ensure that they roll properly and are unobstructed.
X
Electrical Inspection of Control Box, Hand Control Pendant, and Staff Control
Check the external power cord that plugs into the control box for any chafing, cuts, or
wear. Replace if damaged.
X
Ensure all attaching hardware is securely tightened.
X
Check all electrical connections for wear or fractures.
X
Check the external backup battery (if you have one). Replace if needed.
X
Check the hand control pendant cable for chafing, cuts, or wear.
X
Check all hand control pendant functions - check to ensure each button and associated
function work properly (i.e. head section rises when the HEAD UP button is activated).
X
Electrical Inspection of Actuators / Motors
Check the actuator / motor cables for any chafing, cuts, or wear.
X
Check the range of movement on all motors to ensure they do not bind in the Full Up or
Full Down positions.
X
GF Health Products, Inc. - www.grahamfield.com
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SECTION A: MECHANICAL AND ELECTRICAL INFORMATION
MATRIX 4000 SERIES MECHANICS
MATRIX 4000 SERIES
ELECTRICAL
NOTE: ALL DIMENSIONS ARE ±.25 INCHES
• Overall Bed Length (with boards and wallsaver)
76" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.50"
80" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83.75"
• Sleep Deck Width
35" (Standard). . . . . . . . . . . . . . . . . . . . . . . . . . . 35.00"
42" (Wide). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42.00"
• Maximum Height*. . . . . . . . . . . . . . . . . . . . . . . . . . . 27.00”
• Minimum Height* . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.95”
• Maximum Head / Back Deck Angle . . . . . . . . . . . . . . . 70°
• Maximum Knee / Foot Deck Angle. . . . . . . . . . . . . . . . 25°
• Trendelenburg / Reverse Trendelenburg Seat Angle. . ≤ 12°
• Maximum Safe Working Load . . . . . . . . . 450 lb (204.1 kg)
WITH WEIGHT EVENLY DISTRIBUTED - includes
bedding, resident / patient, support surface, and all
accessories
• Power / Frequency. . . . . . . . . . . . . 120 Volt / 50/60 Hz
• Output Rating. . . . . . . . . . . . . . . . . . . . . . . . . . . 24Vdc
• Maximum Amperage . . . . . . . . . . . . . . . . . . 4.0 Amps
• Classification . . . . . . . . . . . . . . . . . . . Class 1, Type B
• Power (Electrical) Cord . . . . . . #18 AWG 3 Conductor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Type SJT
• Mode of Operations. . . . . . . . . . 10% Max. Duty Cycle
. . . . . . . . . . . . . . . . . (2 minutes on / 18 minutes off)
Battery Pack and Charger can be purchased
separately as accessories.
• Bed Mass (without assist devices or boards)
35" (Standard). . . . . . . . . . . . . . . . . . . . 150 lb (68.0 kg)
42" (Wide). . . . . . . . . . . . . . . . . . . . . . . 157 lb (71.2kg)
* Bed height calculated from floor surface to top of
sleep deck.
TYPICAL MATRIX 4000 SERIES BED IDENTIFICATION LABELS
with Grounded Electrical Cable
Bed labels are an important part of
identifying the bed’s make and model
when ordering replacement parts. The
Serial Number is essential if you are
claiming parts or service under warranty.
These helpful labels can be located on the
main frame rails, immediately below the
sleep decks on either side of the bed.
Have this IMPORTANT information ready
when calling our Customer Service or
Technical Support staff at 770-368-4700;
it will allow us to better assist you and
quickly answer your questions and
concerns.
!
WARNING: Do not modify this
equipment without authorization from
GF Health Products, Inc.
NOTE: For Matrix 4000 Series Service
Parts, Technical Assistance, and
Information, call our Customer Service
Department at 770-368-4700.
GF Health Products, Inc. - www.grahamfield.com
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
The following warning labels have been placed on the bed to help protect you and the bed from
damage. Do not remove any labels from the bed.
WARNING!
DO NOT LOWER BED WHEN OBJECTS ARE
BENEATH BED. FAILURE TO INSPECT UNDER
BED CAN RESULT IN DAMAGE TO PROPERTY
OR PERSONAL INJURY.
ATTENTION:
S’assurer de ne pas faire descendre le lit
lorsque des objets se trouvent sous le lit. Ne
pas inspecter le dessous du lit pourrait entrainer
des dommages materiels et des risques de
blessures.
CAUTION
THIS BED IS SUITABLE FOR USE ONLY WITH
OXYGEN ADMINISTERING EQUIPMENT OF
THE NASAL OR MASK TYPE OR A TENT
COVERING ONLY THE UPPER HALF (HEAD
END) OF THE BED. OXYGEN TENT CANOPIES
SHOULD NOT EXTEND BELOW BED SPRING
LEVEL. LOCK HAND CONTROL AT FOOT OF
BED WHEN USING OXYGEN ADMINISTERING
EQUIPMENT.
ATTENTION:
WARNING!
DO NOT LOWER BED WHEN
OBJECTS ARE BENEATH BED.
FAILURE TO INSPECT UNDER
BED CAN RESULT IN DAMAGE
TO PROPERTY OR PERSONAL
INJURY.
CE LIT PEUT ETRE UTILISE UNIQUEMENT
AVEC UN EQUIPMENT DESTINE A
L’ADMINISTRATION D’OXYGENE DE TYPE
NASAL OU MASQUE OU AVEC UNE TENTE
RECOUVRANT SEULEMENT LA MOTTIE
AVENT (TETE) DU LIT. LES COTES DE LAS
TENTE OXYGENE NE DOIVENT PAS SE
PROLONGER PLUS DAS QUE LA SOMMIER
DU LIT.
WARNING:
Incompatible mattresses can create hazards.
Read Instructions for use.
ATTENTION:
Matelas incompatibles peuvent créer des
dangers.
Lisez les Instructions d’utilisation.
ENVIRONMENTAL SPECIFICATIONS AND RFI INFORMATION
OPERATING CONDITIONS
STORAGE AND TRANSPORT CONDITIONS
Ambient Temperature
10°C to 40°C
Temperature
-10°C to 50°C
Relative Humidity
30% to 75% Non-Condensing
Relative Humidity
20% to 90%
Atmospheric Pressure 700 hPa to 1060 hPa
Protected Against
Splashing Water
Atmospheric Pressure 700 hPa to 1060 hPa
IPX4
RFI (RADIO FREQUENCY INTERFERENCE)
RFI influences most electronic equipment. Caution should be exercised with regard to the use
of portable communications equipment in the area around such equipment. If RFI causes erratic
behavior, shut the bed off immediately. Leave it off while the transmission is in progress.
DISPOSAL OF EQUIPMENT AND ACCESSORIES
Follow local governing ordinances and recycling plans regarding disposal of the device or
components normally used in operation. The device does not generate waste or residue in
operation. Any accessories not part of the device MUST be handled in accordance with the
individual product marking for disposal.
GF Health Products, Inc. - www.grahamfield.com
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SECTION B: BED SETUP INSTRUCTIONS
UNPACKING THE BED
•
•
•
•
Ensure all parts / components are included.
Check all bed components for obvious damage.
Inspect the Power Cord for cuts or damage.
Ensure all actuator / motor cables are routed
and connected properly to the control box.
DISCARD
1) Foam Block (4)
2) Honeycomb Block (8)
3) Shipping Board (1)
4) Cable Tie (3) - Cut and Discard
KEEP
5) Panel Mount Kit
6) Mattress Retainer
7) Pendant Holster
NOTE:
END OF POWER
CORD IS COILED
FOR SHIPPING
AND TIED, WITH
CABLE TIE, TO GRID
WIRE WITH HAND
CONTROL PENDANT,
PENDANT CABLE AND
HOLSTER.
1 BANDING STRAP
OVER FOAM BLOCKS
1 BANDING STRAP
OVER CENTER BLOCKS
3 BANDING STRAPS
OVER FOAM BLOCKS
1
2
2
1
2
2
3
2
1
2
8
4
COIL POWER CORD AND
SECURE USING SAME
CABLE TIE AS PENDANT
4
7
5
6
4
GF Health Products, Inc. - www.grahamfield.com
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
HEADBOARD AND FOOTBOARD ASSEMBLY / INSTALLATION
HEADBOARD INSTALLATION *
1. The headboard may come with four
pre-installed inserts - if not already installed,
assemble the four inserts into the outside of
the headboard as shown above.
2. Position a right (#1) and left (#2) mounting
bracket on the inside of the headboard with
headboard mounting holes facing outward
as shown above.
3. Align the bracket top holes with the
headboard top holes.
4. Insert a screw (#4) through each of the top
holes and bottom holes and screw into each
insert. Tighten with the hex key included in
the kit.
GF Health Products, Inc. - www.grahamfield.com
5. At the head deck end, slide the brackets
into the main frame rail hollow ends.
6. FOR 80" BEDS: Slide the brackets in until
the bracket hole aligns with the lower rail
hole as shown above. 76" and 80" bracket
labels will be visible.
7. FOR 76" BEDS: Slide the mounting
brackets in until the bracket hole aligns with
the upper rail hole as shown above. Only
76" bracket label will be visible.
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
FOOTBOARD INSTALLATION
1. The footboard may come with four
pre-installed inserts - if not already installed,
assemble the four inserts into the outside of
the footboard as shown above.
2. Position a right (#1) and left (#2) mounting
bracket on the inside of the footboard with
footboard mounting holes facing outward as
shown above.
3. Align the bracket top holes with the
footboard top holes.
4. Insert a screw (#4) through each of the top
holes and bottom holes and screw into each
insert. Tighten with the hex key included in
the kit.
* For residents taller than 185 cm (6' 1"),
a 4" Length Extension Kit is available.
Please contact Customer Service for more
information.
GF Health Products, Inc. - www.grahamfield.com
5. At the foot deck end, slide the brackets into
the main frame rail hollow ends.
6. FOR 80" BEDS: Slide the mounting
brackets in until the bracket hole aligns with
the first rail hole as shown above. 76” and
80” bracket labels will be visible.
7. FOR 76" BEDS: Slide the mounting
brackets in until the bracket hole aligns with
the second rail hole as shown above. Only
76” bracket label will be visible.
NOTE: To order a new Headboard and
Footboard Panel Mounting Kit, use part
# 999-0900-000. Kit includes Headboard,
Footboard, Mounting Brackets, Mounting
Hardware, and installation tools.
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
STANDARD MATTRESS RETAINER INSTALLATION
USING MATTRESS RETAINER 999-0822-001 (35" WIDTH)
OR 999-0902-001 (42" WIDTH) *
The Matrix 4000 Series Bed mattress retainer was
designed to span the width of the sleeping surface. One
retainer is shipped with your bed and is typically placed
at the foot end, although it will fit on either end.
1. Determine if you need to position your bed in an 80”
or 76” configuration (80” length bed = outside holes;
76” length bed = inside holes).
2. If installing mattress retainer on the foot end, carefully
squeeze the Mattress Retainer ends inward, toward
the center of the retainer, and insert the ends into the
proper holes. Lay the Mattress Retainer down so that
the elbows rest on the decks and the long cross rod
is on the foot end side as shown.
!
!
Be sure to use a mattress that is properly sized to fit
the sleep deck, which will remain centered on the
deck relative to State and Federal Guidelines. Use of
an improperly fitted mattress could result in injury or
death.
Use a properly sized mattress in order to minimize
the gap between the side of the mattress and assist
devices. This gap must be small enough to prevent
resident / patient from getting their head or neck
caught in this location.
* Note: An optional head end mattress retainer is
available (sold separately).
GF Health Products, Inc. - www.grahamfield.com
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Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
OPTIONAL WIREFORM WALLSAVER INSTALLATION
WALLSAVER ASSEMBLY
1. Position the Wireform Wallsaver with bent end facing
upward and tab ends facing inward as shown at right.
mounting position with trapeze adapter
76" / 80" mounting position
2. Determine the position desired (see WALLSAVER
POSITIONS).
3. Gently squeeze the wallsaver tab ends inward toward
the center of the wallsaver and, holding the tabs
parallel with the caster base holes, slide the tabs into
the holes while letting the wallsaver gently expand
outward.
HEAD END
4. Turn the wallsaver downward until it rests on the
floor.
WALLSAVER REMOVAL
1. To remove or move the wallsaver to a new position,
raise the wallsaver off the floor until the end tabs are
horizontal.
2. Squeeze the ends toward the center of the wallsaver
until the end tabs slide out of the caster base holes.
WALLSAVER POSITIONS
There are two positions for the Matrix 4000 series
wallsaver. Holes nearest the center of the bed are for
both 76" and 80" beds, and the holes closest to the head
end are for use when a Trapeze Adapter is added to the
bed.
999-0844-180SP
standard wallsaver
999-0900-180SP
Trendelenburg wallsaver
The Standard Wallsaver will prevent the bed from
making contact with the wall in all positions except
Trendelenburg. If the Advanced Positioning (APS) bed is
to be used in Trendelenburg position, the Trendelenburg
Wallsaver must be used to prevent the bed from making
contact with the wall.
A Trendelenburg Wallsaver is available when the bed is
ordered with a Staff Control with Advanced Positioning.
GF Health Products, Inc. - www.grahamfield.com
13
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
PLUGGING IN THE FOOTBOARD STAFF CONTROL
STEP 1 - ATTACHING THE FOOTBOARD
The Matrix 4000 series bed features a footboard Staff Control; however, the footboard is ordered
separately with your bed because of the variety of board styles available. If ordered at the same time as
the bed, the Staff Control Assembly and Shroud Cover will be pre-installed to the Footboard at the factory.
DETAIL A:
Ensure lock end
caps are screwed
on securely
Improper
Connection
Proper
Connection
(not completely seated)
(completely seated)
STEP 2 - CONNECTING THE CABLES: REFER TO DETAIL A ABOVE
a) Insert the T-Cable end (extending out the foot end with phone jack) into the round plug, making
sure the phone jack is seated correctly inside the female plug (arrow to arrow – see DETAIL A and
photos above).
b) Screw on the round lock cap onto the Staff Control female plug to secure (See DETAIL A).
OPERATING THE CASTER PEDAL LOCK MECHANISM
LOCKED POSITION
To lock the foot end casters, step on the
red pedal until the caster lock engages.
FOOT END
UNLOCKED POSITION
To unlock the foot end casters, step on
the green release pedal until the caster
lock disengages.
RED DOWN = LOCKED
GREEN DOWN = ROLL
FOOT END of Matrix 4000 Series Bed
Shown with Pedal Lock Engaged
(RED DOWN = LOCKED POSITION)
GF Health Products, Inc. - www.grahamfield.com
14
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
MATRIX 4000 SERIES HAND CONTROL PENDANT OPERATION
1
2
1
2
1
2
5
6
5
6
5
6
3
4
7
8
7
8
3
4
3
4
9
10
11
11
MATRIX 4000 WITH
STANDARD POSITIONING
HAND CONTROL PENDANT
MATRIX 4000 WITH
ADVANCED POSITIONING
HAND CONTROL PENDANT
OPTIONAL ACCESSORY:
MATRIX 4000 WITH
TRENDELENBURG /
REVERSE TRENDELENBURG
HAND CONTROL PENDANT
HAND CONTROL PENDANTOPERATION
BUTTON
FUNCTION
1
2
3
4
HEAD DECK ANGLE UP
HEAD DECK ANGLE DOWN
HI/LO UP (RAISE ENTIRE BED)
HI/LO DOWN (LOWER ENTIRE BED)
5
6
7
8
9
KNEE AND FOOT DECK ANGLE UP
KNEE AND FOOT DECK ANGLE DOWN
SET TO CHAIR POSITION
UNDO CHAIR POSITION
REVERSE TRENDELENBURG POSITION
10
11
TRENDELENBURG POSITION
OPTIONAL UNDERBED LIGHT
NOTE:
The MATRIX 4000 Series Hand Control Pendant can be plugged into the T-cable plugs on either side
of the bed for easy access. The opposite side of the T-Cable should always have the provided cap
attached for safety.
The two vertical ends of the double T-Cable run toward the foot end of the bed, with one vertical end
plugging directly into the control box (or optional Underbed Light if your bed has that feature) and the
other longer end runs along the tie rod and extends out the foot end and plugs into the Staff Control cable.
GF Health Products, Inc. - www.grahamfield.com
15
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
BED OPERATIONS - OPTIONAL STAFF CONTROL PANEL *
* Staff Control with Advanced Positioning
functions is shown above. Staff Control with
Standard Positioning functions is shown at
left; all standard functions operate the same as
those defined above.
GF Health Products, Inc. - www.grahamfield.com
16
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
BED OPERATIONS - CHAIR POSITION
3
2
1
1. Ensure the Chair position on the Staff
Control panel is not locked out (orange lock
icon). To unlock, press Lock icon button #1
and Chair icon button #2 (or “All Locked”
button #3) simultaneously.
4
2. To move the bed to Chair position (foot and
knee decks angled up, head deck angled
up, and head of bed tilted up), press Chair
icon button #2.
To release the chair feature and return the bed
to horizontal position, press Flat Bar icon #4.
HEAD
END
FOOT
END
The Chair feature can also be operated using the Hand Control Pendant.
Chair position
UP and DOWN buttons
MATRIX 4000 WITH
ADVANCED POSITIONING
HAND CONTROL PENDANT
GF Health Products, Inc. - www.grahamfield.com
OPTIONAL ACCESSORY:
MATRIX 4000 WITH TRENDELENBURG /
REVERSE TRENDELENBURG
HAND CONTROL PENDANT
17
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
BED OPERATIONS - TRENDELENBURG /
REVERSE TRENDELENBURG POSITION
1. Ensure the Staff Control HI/LO
function is not locked out
(orange lock icon). To unlock,
simultaneously press Key 1
and HI/LO Locked button 2.
2. To move the bed to Trendelenburg
position (foot end up), press
button 3.
3. To move the bed to Reverse
Trendelenburg position (head
end up), press button 4.
GF Health Products, Inc. - www.grahamfield.com
18
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SECTION C: ASSIST DEVICES
OPTIONAL PIVOTING ASSIST BAR INSTALLATION AND OPERATION
KIT ZA85500 - (Illustration shows bar positioned on left side of bed)
1. At the head end of the bed, position the Pivoting Assist Bar (#2) bracket over the Head Deck (#1) frame and align the
two Assist Bar bracket holes with the two frame rail holes on either side of the head deck.
2. From the outside, insert the Clevis Pins (#3) through the pivot bracket
and deck frame holes.
3. From the inside, insert a Hair Pin Clip (#4)
through each of the clevis pin small holes.
ORDER KIT # ZA85500.
THE KIT INCLUDES ONE PIVOTING
ASSIST BAR ASSEMBLY AND TWO
LANYARD ASSEMBLIES WITH CLEVIS
PINS AND HAIR PIN CLIPS. (A
STATIONARY ASSIST BAR IS ALSO
AVAILABLE AS AN OPTION KIT # ZA85500).
HEAD
END
THE PIVOTING AND FIXED ASSIST
BARS CAN BE POSITIONED ON
EITHER THE RIGHT OR LEFT SIDE
OF THE HEAD DECK.
ASSIST BARS ARE NOT INTENDED
FOR USE AT THE FOOT END OF THE
BED.
PIVOTING ASSIST BAR OPERATION
1. To release the pivoting assist bar from
its vertical lock position, hold onto
the top of the bar with one hand and
slightly pull out the black knob on the
outside of the pivot assembly with
the other hand to release the locking
mechanism. For ease of patient
access, it is recommended that you
pivot the rail toward the headboard
until it stops and rests in place.
2. To return the assist bar to its upright
locked position, grab the top of the
assist bar with one hand and pivot the
assembly upward until the black knob
mechanism snaps into place, locking
the assist bar vertically.
!
TO AVOID PINCHING FINGERS,
ENSURE FINGERS ARE CLEAR OF
SIDES OR UNDERSIDES OF THE
PIVOTING ASSEMBLY WHEN
POSITIONING THE ASSIST BAR
UP OR DOWN.
GF Health Products, Inc. - www.grahamfield.com
!
TO AVOID PERSONAL INJURY,
ENSURE THE PIVOTING ASSIST BAR
IS ALWAYS IN THE FULL, VERTICAL,
LOCKED POSITION WHENEVER
RESIDENT/PATIENT IS LEFT
UNATTENDED.
!
POWERED AIR MATTRESS SURFACES
MAY POSE A RISK OF ENTRAPMENT.
PRIOR TO USE, ENSURE THE
THERAPEUTIC BENEFITS
OUTWEIGH THE RISK OF
ENTRAPMENT.
19
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
OPTIONAL ASSIST BAR INSTALLATION—HEAD END ONLY
(KIT ZA80300: INCLUDES ONE ASSIST BAR AND HARDWARE)
Installation—Bracket
2. Insert the Hair Pins on the opposite end of
the Lanyard Assemblies (#2b) into the small
holes at the ends of the clevis pins.
With the Assist Bar (#1) bracket facing inward
toward the bed as shown below, align the two
large bracket holes with the two head deck
mounting bracket holes.
Installation—Fixed Attachment Head End
Assist Bar (Option 2)
1. Insert the two cap screws (#3) from the
outside through the Assist Bar bracket and
mounting bracket holes.
2. Secure screws by attaching two Thin Nylon
Lock Nuts (#4) and tighten using two 13/16
wrenches.
Installation—Quick-Release Head End
Assist Bar (Option 1)
1. Insert the two Lanyard Assembly Clevis
Pins (#2a) from the outside through the
Assist Bar bracket and mounting bracket
holes.
2a
ASSIST BAR
999-0803-902G
SHOWN AT RIGHT HEAD END
2a
(Hardware Bag 999-0803-905
includes mounting hardware for both
quick-release and fixed options)
2b
QUICK-RELEASE
HEAD END
(OPTION 1)
2b
!
WARNING: When assessing the Risk of Entrapment, consider
the bed, mattress, headboard, footboard, assist devices (i.e.
rails and assist bars) and other accessories as an entire system.
All bed systems are evaluated for full compliance to the FDA/
CDRH “Hospital Bed System Dimensional and Assessment
Guidance to Reduce Entrapment” guidelines.
GF Health Products, Inc. - www.grahamfield.com
FIXED ATTACHMENT
HEAD END
(OPTION 2)
20
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
OPTIONAL HEAD-END HALF COUNTER-ROTATING ASSIST DEVICE
KIT INSTALLATION AND OPERATION
(KIT ZA78400: INCLUDES LEFT AND RIGHT ASSIST DEVICES AND
HARDWARE)
1. All Counter-Rotating Assist Devices mount to the bed in
a similar fashion. Left or right designations are based on
patient’s orientation in bed.
2. Insert the two Clevis Pins, with Circle Cotter and
Lanyard Cable (#2) into the two Counter-Rotating Assist
Devices as shown.
3. Attach the Counter-Rotating Assist to the bed frame
brace by aligning the Assist Device and Clevis Pins
to the brace holes. Slide the Clevis Pins so that they
extend past the brace on the bed underside.
4. Insert the two Hair Pin Clips into the Clevis Pin holes to
secure the Assist Device to the bed.
5. IMPORTANT: Lubricate all pivot joints as needed.
Aerosol White Lithium Grease is recommended.
6. TO OPERATE: Depress the Release Trigger to lower or
raise the Counter-Rotating Assist Device.
HEADBOARD
LEFT COUNTER-ROTATING ASSIST
DEVICE 999-0784-908G SHOWN
!
WARNING: The mattress support platform should always be placed in flat position when
not attended.
When assessing the Risk of Entrapment, consider the bed, mattress, headboard,
footboard, assist devices (i.e. rails and assist bars) and other accessories as an entire
system. All bed systems are evaluated for full compliance to the FDA / CDRH “Hospital
Bed System Dimensional and Assessment Guidance to Reduce Entrapment” guidelines.
Assist devices are not meant for patients considered high risks for entrapment (i.e.
patients with pre-existing conditions such as confusion, restlessness, lack of muscle
control, altered mental status, either organic or medicinal, or a combination thereof).
Additional safety measures should be considered for such high-risk patients.
GF Health Products, Inc. - www.grahamfield.com
21
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
OPTIONAL TRAPEZE SUPPORT INSTALLATION
(THE TRAPEZE SUPPORT IS ATTACHED TO THE HEAD SECTION OF THE BED.)
ORDER KIT NUMBER ZA90100, FOR USE WITH TRAPEZE ZA78100
1
3
3
2
4
Trapeze
USE EXISTING BED HEADBOARD
WHICH INCLUDES THREADED INSERTS
1. Remove the Headboard Assembly from the bed
by pulling out the hair pin clips and clevis pins that
attach each mounting bracket to the bed frame. Set
the pins and clips aside for later use.
ITEM
QTY.
PART NUMBER
1
1
999-0901-901
DESCRIPTION
ASSEMBLY, TRAPEZE
2
1
100-5425-010
1/4-20 x 2" HHCS
3
4
100-5425-093
SCREW JCB-B 1/4-20 X 20MM HX FT BZ
4
1
100-6725-005
1/4-20 HEX HEAD LOCK NUT - ZI
2. Detach the headboard panel from the mounting
brackets by removing the four screws (#3) with the
hex key provided. The screws (#3) will be used to
attach the headboard to the Trapeze Assembly (#1).
Do not remove the threaded inserts in the headboard.
3. Insert the long cap screw provided (#2) into the
round vertical tube of the Trapeze Assembly (#1) and
secure with the locknut (#4).
4. Assemble the headboard to the Trapeze Assembly
(#1) using the previously removed screws (#3) by
threading them into the headboard inserts using the
hex key provided.
76" MATTRESS
POSITION
80" MATTRESS
POSITION
USE EXISTING BED PANEL
MOUNTING HARDWARE
FOR POSITIONING
5. Slide the Trapeze and Headboard Assembly into the
main frame tubes. Align each trapeze channel hole
with the appropriate main frame tube hole (76" or 80"
mattress position). Secure with the clevis pins and
hair pin clips previously used to mount the headboard
brackets.
GF Health Products, Inc. - www.grahamfield.com
22
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
MATRIX 4000 SERIES ELECTRICAL COMPONENTS (LINAK)
Control/Junction Box
Part # 999-0900-300SP
Quantity = 1
Power Cord (see
bottom of column)
plugs in here
Standard Positioning
Hand Control Pendant
Part # 999-0900-301SP
Quantity = 1
Advanced Positioning
Hand Control Pendant
Part # 999-0900-305SP
Quantity = 1
Optional Trendelenburg /
Reverse Trendelenburg
Hand Control Pendant
Part # 999-0900-306SP
Quantity = 1
Bed also includes Hand Control Pendant Holster
Part # 999-0791-000SP Quantity = 1
Head Motor/Actuator
Part # 999-0900-052SP
Quantity = 1
Foot Motor/Actuator
Part # 999-0900-053SP
Quantity = 1
Double T-Cable
Part # 999-0806-200SP
Quantity = 1
Head and HI/LO Motor/Actuator Cable
Part # 999-0806-203SP
Quantity = 3
HI/LO Motor/Actuator
Part # 999-0900-051SP
Quantity = 2
Foot Motor/Actuator Cable
Part # 999-0806-202SP
Quantity = 1
Optional Battery Backup Cable
Part # 999-0831-200SP
Quantity = 1
3 Prong Power Cord
Part # 999-0775-208SP
Quantity = 1
!
Optional Underbed Light Adapter Cable
Part # 999-0806-212SP
Quantity = 1
DO NOT use unauthorized parts, accessories, or adapters other than those specified / authorized by GF Health Products, Inc.
DO NOT open assemblies such as the Actuators, Hand Control Pendant, or Control Box. If unauthorized personnel perform
work on these components, the manufacturer’s warranty becomes void. NEVER operate the bed if a Power Cord or Plug is
damaged or not working properly. Contact qualified Service Personnel for examination and repair.
ALWAYS UNPLUG THE POWER CORD BEFORE PERFORMING MAINTENANCE ON THE BED.
GF Health Products, Inc. - www.grahamfield.com
23
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
MATRIX 4000 SERIES ELECTRICAL CABLING
Optional Battery
Cable Connector
HEAD END
CONTROL
BOX
Power Cord
Connector
Power Cord
Hand Control Pendant
Control Box
Actuator Cable
HI/LO Actuator
(Head End)
Actuator Cable
Foot Actuator
Actuator Cable
Head Actuator
31
HI/LO Actuator
(Foot End)
Actuator Cable
Control Cable
FOOT END
GF Health Products, Inc. - www.grahamfield.com
24
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SECTION D: SERVICE / REPLACEMENT PARTS
SERVICE / REPLACEMENT PART RECORD (Page 1)
Note: Refer to electrical components on page 23 for part numbers.
DECKING
Part Number
Description
QTY
999-0900-920SP
35" Wide Deck Head/Back Deck and Hardware Pack
1 Deck
999-0900-930SP
OR - 35" Wide Deck Foot Deck and Hardware Pack
1 Deck
999-0900-940SP
OR - 35" Wide Deck Knee Deck and Hardware Pack
1 Deck
999-0902-920SP
42" Wide Deck Head/Back Deck and Hardware Pack
1 Deck
999-0902-930SP
OR - 42" Wide Deck Foot Deck and Hardware Pack
1 Deck
999-0902-940SP
OR - 42" Wide Deck Knee Deck and Hardware Pack
1 Deck
Order Date
Price
Order Date
Price
Order Date
Price
Order Date
Price
MOTORS (ACTUATORS)
Part Number
Description
QTY
999-0900-051SP
HI/LO Motor (Cable attached) and Hardware Pack
1 Motor
999-0900-052SP
OR - Head Motor (Cable attached) and Hardware Pack
1 Motor
999-0900-053SP
OR - Foot Motor (Cable attached) and Hardware Pack
1 Motor
CONTROL BOX AND POWER CABLES
Part Number
999-0900-300SP
999-0775-208SP
Description
Linak Control Box
Detachable 3-Prong Power Cord
QTY
1 Box
1 Cord
HAND CONTROL PENDANT
Part Number
Description
QTY
999-0900-301SP
Standard Positioning Hand Control Pendant
1 Pendant
999-0900-305SP
Advanced Positioning Hand Control Pendant
1 Pendant
999-0900-306SP
Optional Trendelenburg / Reverse Trendelenburg
Hand Control Pendant
1 Pendant
999-0791-000SP
Hand Control Pendant Holster (Standard for all pendants)
1 Holster
GF Health Products, Inc. - www.grahamfield.com
25
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SERVICE / REPLACEMENT PART RECORD (Page 2)
DOUBLE T-CABLE
Part Number
Description
QTY
999-0806--200SP
Gray Double T Control Cable
1 Pack
Double T Cable Hardware Pack - INCLUDES . . .
Separate
Hardware Pack
999-0844-993
1
Split Stem Cable Retainer (Bumper)
2
Push Cable Ties
6
Standard Cable Ties
1
Installation Instruction Sheet
Order Date
Price
1 Pkg
OPTIONAL BATTERY BACKUP CABLE AND BATTERY BACKUP PACK
Part Number
Description
QTY
999-0831-003SP
Battery Pack (Portable or Mounted)
1 Pack
999-0831-200SP
Battery Backup Cable (Needed for Portable Battery Pack)
1 Cable
Order Date
Price
Order Date
Price
STAFF CONTROL
Part Number
Description
QTY
999-0900-911SP
Standard Positioning Switch Pad with Bezel and Cables
1 Unit
Standard Positioning Staff Control Service Pack Includes:
1 Pkg
ZL90050
SEE PAGE 14
FOR
INSTALLATION
INSTRUCTIONS
999-0900-901SP
ZL90000
SEE PAGE 14
FOR
INSTALLATION
INSTRUCTIONS
1
Switch Pad with Bezel and Cables
1
Shroud (Cable Cover)
6
#6 Phillips Head Truss Screws
3
4” Nylon Cable Ties
1
Installation Instruction Sheet
Advanced Positioning Switch Pad with Bezel and Cables
1 Unit
Advanced Positioning Staff Control Service Pack Includes:
1 Pkg
1
Switch Pad with Bezel and Cables
1
Shroud (Cable Cover)
6
#6 Phillips Head Truss Screws
3
4” Nylon Cable Ties
1
Installation Instruction Sheet
GF Health Products, Inc. - www.grahamfield.com
26
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SERVICE / REPLACEMENT PARTS - ELECTRONICS
CABLE RETENTION CLIP REMOVAL
When installing or removing Control Box
cables, you must first adjust the Control Box
Retention Clip position to accept or release the
cable connector, and then to lock it into place.
Control Box
Optional Battery Cable
Plugs in Here
To remove a cable, first open the Retention
Clip to release the cable as shown in details
below, then remove the cable.
To install a cable, first open the Retention Clip,
connect the cable until completely seated, then
close the Retention Clip as shown in Detail C
below to lock the cable in place.
Note: Motor connectors are installed and
removed by the same method: see Motor /
Actuator Connector Detail, below right.
Note: Ensure cable is locked in place before
proceeding.
See Connector Details below
Retention Clip
Open
Retention Clip
Open
Retention Clip
Closed
Motor Connector with
Retention Clip Open
Cable
Control Box Connector
with Retention Clip Open
Connector Detail A
Cable
Control Box Connector
with Retention Clip
Open to Accept Cable
Control Box Connector
with Retention Clip Closed
and Cable Locked in Place
Connector Detail B
Connector Detail C
Motor Connector with
Retention Clip Closed
Motor/Actuator
Connector Detail
• TO ORDER A REPLACEMENT
• TO ORDER A REPLACEMENT
• TO ORDER A REPLACEMENT
HI/LO MOTOR USE SERVICE PACK
HEAD MOTOR USE SERVICE PACK
FOOT MOTOR USE SERVICE PACK
999-0900-051SP (Includes motor,
999-0900-052SP (Includes motor,
999-0900-053SP (Includes motor,
mounting hardware, and installation
mounting hardware, and installation
mounting hardware, and installation
instruction sheet).
instruction sheet).
instruction sheet).
• TO ORDER A REPLACEMENT
CONTROL BOX USE PART NO.
999-0900-300SP (Includes control
box, detachable power cord, control
cable, ground wire screw, cable ties,
and installation instruction sheet).
• TO ORDER A REPLACEMENT
DOUBLE T-CABLE USE SERVICE
PACK 999-0806-200SP (Includes
T-Cable, cable ties, grommets, and
installation instruction sheet).
• TO ORDER A REPLACEMENT
CONTROL CABLE USE PART NO.
999-0900-200SP. (Includes cable,two
cable ties, and installation instruction
sheet).
WHEN ORDERING REPLACEMENT PARTS FROM CUSTOMER SERVICE,
HAVE THE BED SERIAL NUMBER AVAILABLE TO CONFIRM
WHETHER THE PART IS COVERED UNDER WARRANTY.
(SEE PAGE 7 FOR LOCATION OF SERIAL NUMBER ID LABEL.)
GF Health Products, Inc. - www.grahamfield.com
27
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SECTION E: DECK / MECHANICAL SERVICE PARTS
SERVICE / REPLACEMENT PARTS DIAGRAM - DECKING
Self Wrenching Nut
Part # 999-0032-010
Quantity= 6
Foot
Deck
Lubricate
as Needed
Knee
Deck
DETAIL A
PIVOT JOINT
(6 PLACES)
Hex Washer Head Machine
Screw 5/16-18 x 3/8
Part # 100-5431-002
Quantity = 6
FOOT END
A
Foot Deck
Knee Deck
HEAD END
• TO ORDER A REPLACEMENT
HEAD DECK USE SERVICE PACK
999-0900-920SP (35" wide) or
999-0902-920SP (42" wide)
(includes deck, mounting hardware,
and installation instruction sheet).
Head Deck
• TO ORDER A REPLACEMENT
KNEE DECK USE SERVICE PACK
999-0900-940SP (35" wide) or
999-0902-940SP (42" wide)
(includes deck, mounting hardware,
and installation instruction sheet).
• TO ORDER A REPLACEMENT
FOOT DECK USE SERVICE PACK
999-0900-930SP (35" wide) or
999-0902-930SP (42" wide)
(includes deck, mounting hardware,
and installation instruction sheet).
WHEN ORDERING REPLACEMENT PARTS FROM CUSTOMER SERVICE,
HAVE THE BED SERIAL NUMBER AVAILABLE TO CONFIRM
WHETHER THE PART IS COVERED UNDER WARRANTY.
(SEE PAGE 7 FOR LOCATION OF SERIAL NUMBER ID LABEL.)
GF Health Products, Inc. - www.grahamfield.com
28
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
SECTION F: TROUBLESHOOTING
NOTHING WORKS — NO POWER
!
ALWAYS UNPLUG THE POWER CORD BEFORE PERFORMING MAINTENANCE ON THE BED.
1. Verify there is power in the wall outlet.
Unplug the power cord from the outlet and
test the outlet by plugging in a lamp or
similar portable device. OUTLET WORKS:
Move to Step 2.
2. Plug the power cord into the outlet –
NOTHING WORKS: UNPLUG THE
POWER CORD and check the power
cord from the head end to the control
box, ensuring it is not pinched, frayed, or
damaged in any way.
a) POWER CORD IS PINCHED: With
power cord unplugged, move the bed part
slightly to release the pinched cord. If you
can release the cord, replug the power
cord into the outlet and test the bed.
b) BED WORKS: Ensure the cord is not
frayed or exposed. If it is OK, you should
not have to replace.
c) POWER CORD IS DAMAGED: Cut cable
ties and immediately replace power cord.
!
IF 3-PRONG POWER CORD IS DAMAGED,
REPLACE IT IMMEDIATELY!
TROUBLESHOOTING PENDANT AND DOUBLE T-CABLE: STAFF CONTROL
WORKS, BUT HAND CONTROL PENDANT FUNCTION DOESN’T
1. Check panel to see if Staff Control functions are locked
out; if orange lock icon illuminates then that function is
locked out. Press Key and Function (e.g. Head) buttons
simultaneously until orange lock icon de-illuminates.
Test function. If PENDANT STILL DOESN’T WORK:
Go to step 2.
2. Check the connections at seat pan (Hand Control
Pendant to T-cable) and Staff Control cable connection
to T-cable at the foot end, ensuring plugs are fully
engaged. Also check T-cable connection at Control Box.
If you have the optional Underbed Light feature, ensure
all cables are secure. If PENDANT STILL DOESN’T
WORK: Go to step 3.
3. UNPLUG POWER CORD FROM WALL OUTLET.
4. Unplug Hand Control Pendant plug from T-cable end on
either side of Seat Pan. Unplug Staff Control cable from
foot end of T-cable and unplug other end from Control Box.
5. Plug Hand Control Pendant directly into Control Box HB
port, ensuring it is fully seated. Plug in power cord and
test Hand Control Pendant.
a) ALL BUTTONS WORK: Replace T-cable (see page
26 for order info).
b) NOTHING WORKS: Continue Troubleshooting on
next page.
GF Health Products, Inc. - www.grahamfield.com
Note: Staff Control with Advanced
Positioning functions is shown
in A above. Operation of Staff
Control with Standard Positioning
functions is identical.
29
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
TROUBLESHOOTING STAFF CONTROL: STAFF CONTROL LIGHTS BLINK;
NOTHING ON STAFF CONTROL WORKS, BUT HAND CONTROL PENDANT WORKS
!
a) STAFF CONTROL WORKS AND
LIGHTS NO LONGER BLINK: Replace
the Staff Control Assembly (see page 32
for replacement; see page 26 for order
info).
b) STAFF CONTROL DOESN’T WORK
AND LIGHTS STILL BLINK: Continue
Troubleshooting below.
ALWAYS UNPLUG THE POWER CORD
BEFORE PERFORMING MAINTENANCE ON
THE BED.
1. This could mean the Staff Control is not
getting enough power from the Control Box.
2. Unplug the power cord from the wall outlet.
Unplug the Staff Control Cable from the
T-Cable at the foot end of the bed.
3. If you have a spare Staff Control Assembly,
plug the cable into the foot end T-cable and
test.
Note: Staff Control with Advanced Positioning
functions is shown above. Operation of Staff
Control with Standard Positioning functions is
identical.
TROUBLESHOOTING STAFF CONTROL: NOTHING ON STAFF CONTROL WORKS,
BUT HAND CONTROL PENDANT WORKS
1. Check the Staff Control connections at the foot end.
Is the Staff Control cable plugged securely into the
T-cable? Also check if the other end of the T-cable is
plugged securely into the Control Box (or Underbed
Light). If the STAFF CONTROL STILL DOESN’T
WORK: go to step 2.
2. Unplug the power cord from the wall outlet. Remove
the Cable Cover (Shroud) on the inside of the
footboard and locate the single terminal end that
plugs directly into the back of the Staff Control Panel.
Ensure it is properly seated in the panel. Plug in the
power cord and test the Staff Control. If the STAFF
CONTROL STILL DOESN’T WORK: Replace the
Staff Control Assembly (see page 32 for replacement;
see page 26 for order info).
GF Health Products, Inc. - www.grahamfield.com
30
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
TROUBLESHOOTING MOTOR CABLES AND CONTROL BOX:
A: HEAD, FOOT, OR HI/LO FUNCTION NOT WORKING
Optional Battery
1. Check plugs to ensure they are plugged into the correct ports and
Cable Connector
firmly seated (see picture at right).
CONTROL
2. Check all cables to ensure they are not frayed, pinched, or damaged
BOX
in any way. If any cable is damaged, UNPLUG THE POWER CORD
Power Cord
FROM THE WALL OUTLET AND REPLACE THE CABLE AND / OR THE
Connector
ELECTRONIC COMPONENT.
3. HEAD DECK NOT RISING: Unplug power cord. Switch head and foot
Power Cor
plugs (Ports 1 and 3). Replug power cord.
a) HEAD WORKS: Control Box head port is bad. Replace Control Box
Hand Control Pendan
(see page 25 for order info) and press the FOOT button to test.
Control Bo
b) HEAD DOESN’T WORK: Replace Head Motor (see page 25 for
order info).
NOTE: FOOT DOWN will not operate if bed frame is not level. Verify HI/LO
Actuator Cab
is not in CHAIR or REVERSE TRENDELENBURG position.
HI/LO Actuato
(Head End
4. FOOT AND KNEE DECKS NOT RISING: Unplug power cord. Switch head and foot plugs (Ports Actuator
1
Cabl
Head Actuato
and 3). Replug power cord.
a) FOOT WORKS: Control Box foot port is bad. Replace Control Box (see page 25 for order info).
and press HEAD button to test.
HI/LO Actuato
(Foot End
b) FOOT DOESN’T WORK: Replace Foot Motor (see page 25 for order info).
Actuator Cab
5. This bed has 2 motors for the HI/LO function. If one of the HI/LO motors is not moving bed Control Cab
up or bed down:
a) Before removing any motor cables, try to re-synchronize the HI/LO function by following the steps
in section “B” below. After re-synchronizing, continue with next step if the problem continues.
b) If bed still does not move up / down remaining horizontal:
Possibility of a bad HI/LO motor or Control box. Unplug power cord from wall. At the control box,
switch the HI/LO motor cable for the potentially bad motor with the cable for the head motor (in port
#1 of the Control box). Re-plug bed power cord into wall. Push Head up / down buttons on hand
control. If HI/LO motor still does not run, replace that HI/LO motor. If HI/LO motor does run when
pushing the head up / down buttons, try plugging the second HI/LO motor cable into the Head motor
port on the Control box. If that HI/LO motor does not run, replace that HI/LO motor. If both first and
second HI/LO motors work when plugged into the Head motor port, replace the Control box.
B. BED LOOKS UNLEVEL — HI/LO MOTORS ARE NOT IN SYNC
On the Hand Control Pendant,
simultaneously press and hold both
HI/LO Up and HI/LO Down buttons (Control
Box should start beeping) for approximately
five seconds until beeping stops. Release the
buttons, then press the HI/LO Down button
and hold until bed is lowered completely into
the lowest height position. When both HI/LO
motors reach their lowest position, HI/LO
motors will automatically resynchronize.
GF Health Products, Inc. - www.grahamfield.com
QUICK REFERENCE
• HI/LO AND FOOT WORKS, BUT HEAD DOES NOT:
Switch Head and Foot Motor Cable at the Control Box
and test (see step 3 above).
• HI/LO & HEAD WORKS, BUT FOOT DOES NOT:
Switch Foot and Head Motor Cable at the Control Box
and test (see Step 4 above).
• HEAD & FOOT WORKS, BUT HI/LO DOES NOT:
• Switch Head and Foot HI/LO Motor Cables at the
Control Box and test (see Step 5 above).
• Test to see if HI/LO Motors need to be resynchronized.
31
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
TROUBLESHOOTING — REPLACING THE STAFF CONTROL
!
ALWAYS UNPLUG THE POWER CORD BEFORE
PERFORMING MAINTENANCE ON THE BED.
Staff Control
1. Unplug the power cord from the wall outlet.
Assembly
2. Unscrew the four Phillips screws (#1) that attach the
shroud (cable cover) to the footboard and set aside.
3. At the foot end of the bed, unscrew the
(#2)
T-Cable retaining cap (#3) and unplug
Staff Control
the two cables.
Bevel
Footboard
Screws
with cutout
4. Unscrew the two remaining Phillips
screws (#2) that attach the Staff Control
Assembly bevel to the footboard from
the inside of the footboard. Set aside
(#2)
Staff Control
screws for later reassembly.
Bevel Screws
(#1)
5. Remove the old Staff Control Assembly
Shroud Screws
and feed the old cable out through
the large hole.
(#4)
6. Feed the cable of the new Staff
(#3)
Control Assembly through the
(#5)
large hole from the outside
and insert the bevel into
the cutout on the
outside of the
IMPORTANT: Run a cable tie
footboard.
through the mounting tube end
hole, loop the excess cable, run
7. Secure the Staff
the cable tie around the looped
Control by reinserting
cable, and pull tight to secure.
Cut off excess cable tie.
the two Phillips screws (#2)
you removed in step 4.
8. Reposition the shroud on the inside
of the footboard and secure with the
four Phillips screws (#1) you removed
in step 2.
9. Plug the T-Cable (#5) into the Staff
Staff Control
Double T-Cable foot
Control cable (#4), ensuring the
Cable female end
end - Gray (“T” runs
along either side of
phone jack plug is seated correctly
Seat Pan to attach
in the Staff Control cable plug. Screw Pendant Hand Control).
Locking
End Cap
on the retaining cap (#3) to secure.
Important:
10.Run a cable tie through the right footboard mounting tube
large end hole.
11.Loop the excess Staff Control cable. Run the cable tie around the
cable and pull tight to secure. Cut off any excess cable tie.
GF Health Products, Inc. - www.grahamfield.com
32
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
LIMITED WARRANTY
SCOPE OF WARRANTY
GF Health Products, Inc. (“GF”) warrants to the original purchaser only that it will replace or repair components, at GF’s
sole discretion, that are defective in material or workmanship under normal use and service. All warranties are conditioned
upon the proper use of the products strictly in accordance with good commercial practice and applicable GF instructions
and manuals, including proper use and maintenance. To the extent that a component is warranted by a third party, GF
conveys all of its rights under that warranty to the original purchaser, to the extent permitted.
This limited warranty shall only apply to defects that are reported to GF’s customer service team within the applicable
warranty period and which, upon examination by GF or its authorized representative, prove to be a warranty item. This
limited warranty is not transferable.
The warranted components and time period are set forth below:
Main Frame and welds:
fifteen years
Control Box and Actuator Motors:
four years
Hand Control Pendant, Staff Control, and Cabling
three years
Headboard and Footboard
one year
All other durable components not listed above:
two years
Subsequent service parts under warranty until the original warranty set forth above expires, or for one year, whichever
is greater.
The applicable warranty period shall commence from date of shipment to the original customer, unless there is an
expiration date on the component in which case the warranty shall expire on the earlier of warranty period or the
expiration date.
OBTAINING WARRANTY SERVICE
A GF Customer Service Representative must authorize warranty service. Please contact the GF Customer
Service department by calling 770-368-4700, sending a fax request to 770-368-2386 or by e-mailing a request to
[email protected] Specific directions will be provided by the Customer Service Representative. Failure to abide by the
specific directions will result in denial of the warranty claim.
EXCLUSIONS
The warranty does not cover and GF shall not be liable for the following:
1) Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence, alteration, accident,
freight damage, tampering or failure to seek and obtain repair or replacement in a timely manner;
2) Products which are not installed, used, or properly cleaned and maintained as required in the official manual for the
applicable product;
3) Products considered to be of a non-durable nature including, but not limited to: casters, filters, fuses, gaskets,
lubricants, and charts;
4) Accessories or parts not provided by GF;
5) Charges by anyone for adjustments, repairs, replacement parts, installation or other work performed upon or in
connection with such products which are not expressly authorized in writing, in advance, by GF;
6) Any labor or shipping charges incurred in the replacement part installation or repair;
7) Costs and expenses of regular maintenance and cleaning; and
8) Representations and warranties made by any person or entity other than GF.
GF Health Products, Inc. - www.grahamfield.com
33
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
ENTIRE WARRANTY, EXCLUSIVE REMEDY AND CONSEQUENTIAL DAMAGES DISCLAIMER
THIS WARRANTY IS GF’S ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED. GF MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IF ANY MODEL OR SAMPLE WAS SHOWN TO THE CUSTOMER, SUCH MODEL OR SAMPLE WAS USED MERELY
TO ILLUSTRATE THE GENERAL TYPE AND QUALITY OF THE PRODUCT AND NOT TO REPRESENT THAT THE
PRODUCT WOULD NECESSARILY CONFORM TO THE MODEL OR SAMPLE IN ALL RESPECTS.
THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PARTS. GF SHALL
NOT BE LIABLE FOR AND HEREBY DISCLAIMS ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY
OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS OR
INCOME, LOSS OF USE, DOWNTIME, COVER, OR EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES,
PAYMENTS AND BENEFITS.
The warranties contained herein contain all the representations and warranties with respect to the subject matter of this
document, and supersede all prior negotiations, agreements and understandings with respect thereto. The recipient of
this document hereby acknowledges and represents that it has not relied on any representation, assertion, guarantee,
warranty, collateral contract or other assurance, except those set out in this document.
For additional information on this product or this warranty, contact a GF Customer Service Representative.
NOTES:
1) Additional terms and conditions may apply.
2) Freight claims must be notated on the appropriate shipping documents and must be made with immediacy.
International, federal and state regulations govern specific requirements for freight claims. Failure to abide by those
regulations may result in a denial of the freight claim. GF will assist you in filing the freight claim.
3) Claims for any short shipment must be made within three (3) days of the invoice date.
GF Health Products, Inc.
2935 Northeast Parkway
Atlanta, GA 30360
Tel 770-368-4700
Fax 770-368-2386
www.grahamfield.com
If you have questions regarding a bed’s warranty,
contact Basic American Medical Products at 770-368-4700.
GF Health Products, Inc. - www.grahamfield.com
34
Matrix 4000 Series Service Manual 999-0900-190A
MATRIX SERIES
NOTES:
GF Health Products, Inc. - www.grahamfield.com
35
Matrix 4000 Series Service Manual 999-0900-190A
www.grahamfield.com
GF Health Products, Inc.
2935 Northeast Parkway
Atlanta, Georgia 30360
Customer Service: phone 770-368-4700, fax 770-368-2386
© 2016 GF Health Products, Inc., All Rights Reserved
Basic American Medical Products is a registered trademark,
and Matrix is a trademark,
of GF Health Products, Inc.
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