MATRIX™ SERIES SERIES SHOWN AS STANDARD WIDTH WITH OPTIONAL PEDAL LOCK AND ADVANCED POSITIONING (APS) FEATURES INSTRUCTIONS FOR USE SERVICE MANUAL To avoid personal injury or damage to bed, read all sections pertaining to the bed model before use. GF Health Products, Inc. - www.grahamfield.com FDA Recognized Standard: ANSI/AAMI STD ES60601-1; Health Canada Recognized Standard: CAN/CSA C22.2 No. 60601-1 (IEC 60601-1:2012-Ed.3.1) Includes International Standards: IEC 60601-1, IEC 60601-2-52 Matrix Series Service Manual 999-0900-190A JAN 2016 MATRIX SERIES This Manual covers the Matrix 4000 Series with Standard and Advanced Positioning (APS), Standard Casters and Pedal-Lock option, for 35" and 42" Wide beds. The Matrix 4000 Series is designed for Adult Patient and Caregiver use. Basic American Medical Products 336 Trowbridge Drive Fond du Lac, WI 54937 For Matrix 4000 Series Bed service parts, contact our Customer Service Department at 770-368-4700 Manufactured by: GF Health Products, Inc. 2935 Northeast Parkway Atlanta, GA 30360 www.grahamfield.com Made in the USA To order a Matrix 4000 Series bed or accessories, contact a GF Health Products, Inc. sales representative at 770-368-4700 IMPORTANT NOTICE GF Health Products, Inc. is not responsible for typographical errors. All illustrations, specifications, packaging, and warranties contained in this Service Manual are based on the latest product information available at the time of printing and are subject to change. The most current product information can be found online at www.grahamfield.com. Follow us on . Check all parts for shipping damage and test before using. In case of damage, DO NOT USE. GF Health Products, Inc. - www.grahamfield.com 2 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES TABLE OF CONTENTS IMPORTANT SAFETY AND WARNING INFORMATION................................................................4 IMPORTANT SAFETY AND WARNING INFORMATION........................................................5 ENTRAPMENT AND COMPLIANCE INFORMATION............................................................5 RECOMMENDED MAINTENANCE........................................................................................6 SECTION A: MECHANICAL AND ELECTRICAL INFORMATION.................................................7 OPERATING CONDITIONS...................................................................................................8 STORAGE AND TRANSPORT CONDITIONS.......................................................................8 RFI (RADIO FREQUENCY INTERFERENCE).......................................................................8 DISPOSAL OF EQUIPMENT AND ACCESSORIES...............................................................8 SECTION B: BED SETUP INSTRUCTIONS...................................................................................9 UNPACKING THE BED..........................................................................................................9 HEADBOARD AND FOOTBOARD ASSEMBLY / INSTALLATION.......................................10 STANDARD MATTRESS RETAINER INSTALLATION.........................................................12 OPTIONAL WIREFORM WALLSAVER INSTALLATION......................................................13 PLUGGING IN THE FOOTBOARD STAFF CONTROL........................................................14 OPERATING THE CASTER PEDAL LOCK MECHANISM...................................................14 MATRIX 4000 SERIES HAND CONTROL PENDANT OPERATION....................................15 BED OPERATIONS - OPTIONAL STAFF CONTROL PANEL *............................................16 BED OPERATIONS - CHAIR POSITION..............................................................................17 BED OPERATIONS - TRENDELENBURG / REVERSE TRENDELENBURG POSITION...18 SECTION C: ASSIST DEVICES....................................................................................................19 OPTIONAL PIVOTING ASSIST BAR INSTALLATION AND OPERATION...........................19 OPTIONAL ASSIST BAR INSTALLATION—HEAD END ONLY...........................................20 OPTIONAL HEAD-END HALF COUNTER-ROTATING ASSIST DEVICE KIT INSTALLATION AND OPERATION...................................................................................21 OPTIONAL TRAPEZE SUPPORT INSTALLATION..............................................................22 SECTION D: SERVICE / REPLACEMENT PARTS.......................................................................25 SECTION E: DECK / MECHANICAL SERVICE PARTS...............................................................28 SECTION F: TROUBLESHOOTING..............................................................................................29 LIMITED WARRANTY....................................................................................................................33 LABEL SYMBOL DEFINITIONS ! ! Consult Accompanying Documents Safe Working Load GF Health Products, Inc. - www.grahamfield.com Double Insulated Protected Grounded Device Type B Equipment and Applied Parts Follow Instructions for Use 3 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES IMPORTANT SAFETY AND WARNING INFORMATION ! ! ! ! ! ! ! This product is a variable height, adjustable mattress platform. The expected service life of this product is fifteen years. Beds manufactured by Basic American Medical Products are designed for use within an institutional healthcare environment (i.e. assisted living, skilled nursing, transitional care, rehabilitation care, Environment (3), as defined in IEC60601-2-52 Safety Standard.). The maximum safe working load for the Matrix 4000 series bed, including bedding, resident / patient, support surface, and accessories, is 450 lb (204.1 kg), with weight evenly distributed, and maximum patient weight is 400 lb (181.4 kg). Accessory weights follow: ACCESSORY DESCRIPTION WEIGHT ZA90000 84" Extension Kit, Standard Width 12 lb (5.4 kg) ZA90200 84" Extension Kit, Wide 14 lb (6.4 kg) ZA90100 Trapeze Adapter 13 lb (5.9 kg) ZA78100 Trapeze 16 lb (7.3 kg) ZA78400 Half Counter-Rotating Assist Device (Set of 2) 21 lb (9.5 kg) ZA80300 Fixed Assist Bar, Head 6 lb (2.7 kg) ZA85500 Pivoting Assist Bar 10 lb (4.5 kg) WARNING: To avoid risk of electric shock, this equipment must be connected to a supply mains with protective earth (i.e. a grounded outlet). DO NOT open assemblies such as the Actuators, Hand Control Pendant, or Control Box. If unauthorized personnel perform work on these components, the manufacturer’s warranty becomes void. DO NOT use unauthorized parts, accessories, or adapters other than those specified / authorized by GF Health Products, Inc. When operating the HI/LO, Knee, or Back Functions of the bed, ALWAYS ensure the confined individual is positioned properly within the confines of the bed. DO NOT let any extremities protrude over the side or between the bed rails when performing these functions. The bed should be lowered to lowest position when resident is left unattended. DO NOT lower the bed when objects are beneath it. Failure to inspect under the bed can result in personal injury or property damage. GF Health Products, Inc. - www.grahamfield.com ! ! ! ! ! ! ! ! The bed’s Hand Control Pendant Cable MUST BE ROUTED AND SECURED PROPERLY to ensure it does not become entangled and eventually severed during use. Also ensure electrical cords DO NOT get tangled around the bed, side rails, or legs during transport or normal operation of the bed. When using nasal-type or masked-type administering equipment, all oxygen or air tubing MUST BE ROUTED AND SECURED PROPERLY to ensure the tubing does not become entangled and eventually severed during the normal operation of the bed. Keep all moving parts free of obstructions (i.e. blankets / sheets, heating blankets / pads, wiring, etc.). DO NOT use the assist devices as push handles for moving the bed. Assist devices can be deformed or broken if excessive side pressure is exerted. Assist devices are not meant for patients considered high risks for entrapment (i.e. patients with pre-existing conditions such as confusion, restlessness, lack of muscle control, altered mental status, either organic or medicinal, or a combination thereof). Additional safety measures should be considered for such highrisk patients. NEVER permit more than one person on / in the bed at any time. Body weight should be evenly distributed over the sleeping surface of the bed. DO NOT allow the patient to lie, sit, or lean in such a way that their entire body weight is placed only on the raised head or foot section of the bed. This especially applies when repositioning or transferring a patient in or out of the bed. Increased risk may occur when the patient’s size and / or weight are inappropriate for the bed’s dimensions or weight capacity. Risk of entanglement or injury may occur if the mattress used with mattress retainers does not fill the entire width between stops or which compresses to less than 1.50 inches under user’s weight. Mattress must be properly sized to fit the mattress support platform and must remain centered on the support platform relative to State and Federal guidelines. Recommended minimum dimensions of mattress are 35 inches wide and 6 inches deep. Length and width should match the mattress support platform. Use of an improperly fitted mattress could result in injury or death. Standard mattresses are 35 inches wide and 6 inches deep, and wide mattresses are 42 inches wide and 6 inches deep. 4 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES IMPORTANT SAFETY AND WARNING INFORMATION ! ! ! IMPORTANT: Powered air mattress surfaces may pose a risk of entrapment. Prior to use, ensure the therapeutic benefits outweigh the risk of entrapment. The bed is intended for use within a temperature range of 10˚C to 40˚C. It has a water resistance rating of IPX4 and IS NOT to be power washed or submerged. The bed may be cleaned as needed using an appropriate dilution of mild soap and water. The head / back and knee / foot decks can be lifted freely by hand for easy cleaning access when patients are not in the bed. If you lift the head / back or knee / foot deck for any reason, take great care when lowering back down to the prone position - ensure all body parts are clear of the space between the deck and the bed prior to slowly lowering any deck manually. To avoid injury, DO NOT LET DECKS FALL FREELY FROM ANY ANGLE. ! ! ! Notice for California Customers - California Proposition 65 WARNING: This product contains a chemical known to the State of California to cause cancer and reproductive or developmental harm. WARNING: ALWAYS position bed so that the power cord and plug are easily accessed. Proper routing and tie-off of electrical cabling, especially the power cord, is essential for proper operation and to ensure safety from electrical shock. In the event you are replacing any electrical cabling on your bed, you must ensure the cables are free from pinch points, obstructions, or stretched so tight that they may come loose or become damaged. In addition, cables should be tied off in such a way to secure them and keep them free from tangling on any part of the bed during normal operation. Refer to your service manual’s electrical section for proper cable routing. ENTRAPMENT AND COMPLIANCE INFORMATION On April 10, 2006, the FDA (U.S. Food and Drug Administration) released long-awaited guidelines for reducing the risk of bed entrapment: “Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment”. The new Guidance identifies potential entrapment areas and those body parts most at risk for entrapment; provides design criteria for manufacturers of new hospital/convalescent beds; recommends particular test methods to assess the conformance of existing hospital / convalescent bed systems; and answers frequently-asked questions about entrapment issues. The new Guidance was a result of a long-standing collaboration between the FDA and the Hospital Bed Safety Workgroup (HBSW), formed in 1999. GF Health Products, Inc.’s Long Term Care Bed division: Basic American Medical Products, is an HBSW charter member. As a result of our commitment to product safety, all our current long-term care beds have been strictly tested and conform to the new FDA Guidance. The guidelines set forth by the FDA Guidance lay out specific dimensional limitations on potentially injury-threatening gaps and spaces that can occur between bed system components, such as rails, when not properly installed. GF Health Products, Inc. and Basic American Medical Products have conformed to these guidelines from a manufacturing aspect. However, entrapment issues can often arise when a healthcare provider / facility has not correctly assembled the components on a bed. It is essential that the provider / facility fully understand their GF Health Products, Inc. - www.grahamfield.com responsibility in complying to the guidelines set forth by the FDA in order to avoid injury. To that end, we have provided the FDA’s web address at right as a resource for understanding and following these guidelines for the safety of patients / residents. It is also essential to have the correct bed components / accessories that correspond with the needs of the patient / resident and the particular bed you have purchased. Matching the correct bed component that correlates with the regulatory guidelines can be a daunting task. Our sales team at GF Health Products, Inc. and our friendly Customer Service Representatives at Basic American Medical Products can help you sift through the wide array of compliance and bed options. We will help you determine which bed / bed part is best for the patient’s / resident’s particular needs and help you with any compliance issues. The MATRIX 4000 series bed and accessories listed in this manual are in full compliance with FDA guidelines for reducing the risk of bed entrapment: “Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment”. Details can be found at www.fda.gov. 5 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES RECOMMENDED MAINTENANCE Regular maintenance of the Long Term Bed is necessary to ensure continuing proper and safe operation. Read and observe the following recommended maintenance schedule. RECOMMENDED INSPECTION PERIODS ITEM Inspect on Receipt Every 3 Months Every 6 Months Maintenance Inspection of All Components at Receipt of Shipment Ensure all parts / components are included (see “Unpacking The Bed”). X Check all bed components for obvious damage. X Inspect the power cord for any cuts and / or damage. X Check to see all actuator / motor cables are routed and connected properly to the control box. X Mechanical Inspection of Assemblies Inspect all welds on the sleeping surface, frame, and base assemblies for stress fractures. X Inspect all fasteners for wear and looseness. X IMPORTANT: Lubricate all pivot points, actuator / motor clevis pins, and control arm clevis pins as needed. White Lithium Grease is recommended. Refer to page 28. X Mechanical Inspection of Casters and Pedal Locking Mechanism Check the pedal locking mechanism to ensure it engages and disengages properly. X Check the casters and stationary foot pads on both the head end and foot end for any damage, wear, or debris. Replace if needed. X Check all rolling casters to ensure that they roll properly and are unobstructed. X Electrical Inspection of Control Box, Hand Control Pendant, and Staff Control Check the external power cord that plugs into the control box for any chafing, cuts, or wear. Replace if damaged. X Ensure all attaching hardware is securely tightened. X Check all electrical connections for wear or fractures. X Check the external backup battery (if you have one). Replace if needed. X Check the hand control pendant cable for chafing, cuts, or wear. X Check all hand control pendant functions - check to ensure each button and associated function work properly (i.e. head section rises when the HEAD UP button is activated). X Electrical Inspection of Actuators / Motors Check the actuator / motor cables for any chafing, cuts, or wear. X Check the range of movement on all motors to ensure they do not bind in the Full Up or Full Down positions. X GF Health Products, Inc. - www.grahamfield.com 6 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SECTION A: MECHANICAL AND ELECTRICAL INFORMATION MATRIX 4000 SERIES MECHANICS MATRIX 4000 SERIES ELECTRICAL NOTE: ALL DIMENSIONS ARE ±.25 INCHES • Overall Bed Length (with boards and wallsaver) 76" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.50" 80" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83.75" • Sleep Deck Width 35" (Standard). . . . . . . . . . . . . . . . . . . . . . . . . . . 35.00" 42" (Wide). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42.00" • Maximum Height*. . . . . . . . . . . . . . . . . . . . . . . . . . . 27.00” • Minimum Height* . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.95” • Maximum Head / Back Deck Angle . . . . . . . . . . . . . . . 70° • Maximum Knee / Foot Deck Angle. . . . . . . . . . . . . . . . 25° • Trendelenburg / Reverse Trendelenburg Seat Angle. . ≤ 12° • Maximum Safe Working Load . . . . . . . . . 450 lb (204.1 kg) WITH WEIGHT EVENLY DISTRIBUTED - includes bedding, resident / patient, support surface, and all accessories • Power / Frequency. . . . . . . . . . . . . 120 Volt / 50/60 Hz • Output Rating. . . . . . . . . . . . . . . . . . . . . . . . . . . 24Vdc • Maximum Amperage . . . . . . . . . . . . . . . . . . 4.0 Amps • Classification . . . . . . . . . . . . . . . . . . . Class 1, Type B • Power (Electrical) Cord . . . . . . #18 AWG 3 Conductor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Type SJT • Mode of Operations. . . . . . . . . . 10% Max. Duty Cycle . . . . . . . . . . . . . . . . . (2 minutes on / 18 minutes off) Battery Pack and Charger can be purchased separately as accessories. • Bed Mass (without assist devices or boards) 35" (Standard). . . . . . . . . . . . . . . . . . . . 150 lb (68.0 kg) 42" (Wide). . . . . . . . . . . . . . . . . . . . . . . 157 lb (71.2kg) * Bed height calculated from floor surface to top of sleep deck. TYPICAL MATRIX 4000 SERIES BED IDENTIFICATION LABELS with Grounded Electrical Cable Bed labels are an important part of identifying the bed’s make and model when ordering replacement parts. The Serial Number is essential if you are claiming parts or service under warranty. These helpful labels can be located on the main frame rails, immediately below the sleep decks on either side of the bed. Have this IMPORTANT information ready when calling our Customer Service or Technical Support staff at 770-368-4700; it will allow us to better assist you and quickly answer your questions and concerns. ! WARNING: Do not modify this equipment without authorization from GF Health Products, Inc. NOTE: For Matrix 4000 Series Service Parts, Technical Assistance, and Information, call our Customer Service Department at 770-368-4700. GF Health Products, Inc. - www.grahamfield.com 7 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES The following warning labels have been placed on the bed to help protect you and the bed from damage. Do not remove any labels from the bed. WARNING! DO NOT LOWER BED WHEN OBJECTS ARE BENEATH BED. FAILURE TO INSPECT UNDER BED CAN RESULT IN DAMAGE TO PROPERTY OR PERSONAL INJURY. ATTENTION: S’assurer de ne pas faire descendre le lit lorsque des objets se trouvent sous le lit. Ne pas inspecter le dessous du lit pourrait entrainer des dommages materiels et des risques de blessures. CAUTION THIS BED IS SUITABLE FOR USE ONLY WITH OXYGEN ADMINISTERING EQUIPMENT OF THE NASAL OR MASK TYPE OR A TENT COVERING ONLY THE UPPER HALF (HEAD END) OF THE BED. OXYGEN TENT CANOPIES SHOULD NOT EXTEND BELOW BED SPRING LEVEL. LOCK HAND CONTROL AT FOOT OF BED WHEN USING OXYGEN ADMINISTERING EQUIPMENT. ATTENTION: WARNING! DO NOT LOWER BED WHEN OBJECTS ARE BENEATH BED. FAILURE TO INSPECT UNDER BED CAN RESULT IN DAMAGE TO PROPERTY OR PERSONAL INJURY. CE LIT PEUT ETRE UTILISE UNIQUEMENT AVEC UN EQUIPMENT DESTINE A L’ADMINISTRATION D’OXYGENE DE TYPE NASAL OU MASQUE OU AVEC UNE TENTE RECOUVRANT SEULEMENT LA MOTTIE AVENT (TETE) DU LIT. LES COTES DE LAS TENTE OXYGENE NE DOIVENT PAS SE PROLONGER PLUS DAS QUE LA SOMMIER DU LIT. WARNING: Incompatible mattresses can create hazards. Read Instructions for use. ATTENTION: Matelas incompatibles peuvent créer des dangers. Lisez les Instructions d’utilisation. ENVIRONMENTAL SPECIFICATIONS AND RFI INFORMATION OPERATING CONDITIONS STORAGE AND TRANSPORT CONDITIONS Ambient Temperature 10°C to 40°C Temperature -10°C to 50°C Relative Humidity 30% to 75% Non-Condensing Relative Humidity 20% to 90% Atmospheric Pressure 700 hPa to 1060 hPa Protected Against Splashing Water Atmospheric Pressure 700 hPa to 1060 hPa IPX4 RFI (RADIO FREQUENCY INTERFERENCE) RFI influences most electronic equipment. Caution should be exercised with regard to the use of portable communications equipment in the area around such equipment. If RFI causes erratic behavior, shut the bed off immediately. Leave it off while the transmission is in progress. DISPOSAL OF EQUIPMENT AND ACCESSORIES Follow local governing ordinances and recycling plans regarding disposal of the device or components normally used in operation. The device does not generate waste or residue in operation. Any accessories not part of the device MUST be handled in accordance with the individual product marking for disposal. GF Health Products, Inc. - www.grahamfield.com 8 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SECTION B: BED SETUP INSTRUCTIONS UNPACKING THE BED • • • • Ensure all parts / components are included. Check all bed components for obvious damage. Inspect the Power Cord for cuts or damage. Ensure all actuator / motor cables are routed and connected properly to the control box. DISCARD 1) Foam Block (4) 2) Honeycomb Block (8) 3) Shipping Board (1) 4) Cable Tie (3) - Cut and Discard KEEP 5) Panel Mount Kit 6) Mattress Retainer 7) Pendant Holster NOTE: END OF POWER CORD IS COILED FOR SHIPPING AND TIED, WITH CABLE TIE, TO GRID WIRE WITH HAND CONTROL PENDANT, PENDANT CABLE AND HOLSTER. 1 BANDING STRAP OVER FOAM BLOCKS 1 BANDING STRAP OVER CENTER BLOCKS 3 BANDING STRAPS OVER FOAM BLOCKS 1 2 2 1 2 2 3 2 1 2 8 4 COIL POWER CORD AND SECURE USING SAME CABLE TIE AS PENDANT 4 7 5 6 4 GF Health Products, Inc. - www.grahamfield.com 9 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES HEADBOARD AND FOOTBOARD ASSEMBLY / INSTALLATION HEADBOARD INSTALLATION * 1. The headboard may come with four pre-installed inserts - if not already installed, assemble the four inserts into the outside of the headboard as shown above. 2. Position a right (#1) and left (#2) mounting bracket on the inside of the headboard with headboard mounting holes facing outward as shown above. 3. Align the bracket top holes with the headboard top holes. 4. Insert a screw (#4) through each of the top holes and bottom holes and screw into each insert. Tighten with the hex key included in the kit. GF Health Products, Inc. - www.grahamfield.com 5. At the head deck end, slide the brackets into the main frame rail hollow ends. 6. FOR 80" BEDS: Slide the brackets in until the bracket hole aligns with the lower rail hole as shown above. 76" and 80" bracket labels will be visible. 7. FOR 76" BEDS: Slide the mounting brackets in until the bracket hole aligns with the upper rail hole as shown above. Only 76" bracket label will be visible. 10 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES FOOTBOARD INSTALLATION 1. The footboard may come with four pre-installed inserts - if not already installed, assemble the four inserts into the outside of the footboard as shown above. 2. Position a right (#1) and left (#2) mounting bracket on the inside of the footboard with footboard mounting holes facing outward as shown above. 3. Align the bracket top holes with the footboard top holes. 4. Insert a screw (#4) through each of the top holes and bottom holes and screw into each insert. Tighten with the hex key included in the kit. * For residents taller than 185 cm (6' 1"), a 4" Length Extension Kit is available. Please contact Customer Service for more information. GF Health Products, Inc. - www.grahamfield.com 5. At the foot deck end, slide the brackets into the main frame rail hollow ends. 6. FOR 80" BEDS: Slide the mounting brackets in until the bracket hole aligns with the first rail hole as shown above. 76” and 80” bracket labels will be visible. 7. FOR 76" BEDS: Slide the mounting brackets in until the bracket hole aligns with the second rail hole as shown above. Only 76” bracket label will be visible. NOTE: To order a new Headboard and Footboard Panel Mounting Kit, use part # 999-0900-000. Kit includes Headboard, Footboard, Mounting Brackets, Mounting Hardware, and installation tools. 11 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES STANDARD MATTRESS RETAINER INSTALLATION USING MATTRESS RETAINER 999-0822-001 (35" WIDTH) OR 999-0902-001 (42" WIDTH) * The Matrix 4000 Series Bed mattress retainer was designed to span the width of the sleeping surface. One retainer is shipped with your bed and is typically placed at the foot end, although it will fit on either end. 1. Determine if you need to position your bed in an 80” or 76” configuration (80” length bed = outside holes; 76” length bed = inside holes). 2. If installing mattress retainer on the foot end, carefully squeeze the Mattress Retainer ends inward, toward the center of the retainer, and insert the ends into the proper holes. Lay the Mattress Retainer down so that the elbows rest on the decks and the long cross rod is on the foot end side as shown. ! ! Be sure to use a mattress that is properly sized to fit the sleep deck, which will remain centered on the deck relative to State and Federal Guidelines. Use of an improperly fitted mattress could result in injury or death. Use a properly sized mattress in order to minimize the gap between the side of the mattress and assist devices. This gap must be small enough to prevent resident / patient from getting their head or neck caught in this location. * Note: An optional head end mattress retainer is available (sold separately). GF Health Products, Inc. - www.grahamfield.com 12 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES OPTIONAL WIREFORM WALLSAVER INSTALLATION WALLSAVER ASSEMBLY 1. Position the Wireform Wallsaver with bent end facing upward and tab ends facing inward as shown at right. mounting position with trapeze adapter 76" / 80" mounting position 2. Determine the position desired (see WALLSAVER POSITIONS). 3. Gently squeeze the wallsaver tab ends inward toward the center of the wallsaver and, holding the tabs parallel with the caster base holes, slide the tabs into the holes while letting the wallsaver gently expand outward. HEAD END 4. Turn the wallsaver downward until it rests on the floor. WALLSAVER REMOVAL 1. To remove or move the wallsaver to a new position, raise the wallsaver off the floor until the end tabs are horizontal. 2. Squeeze the ends toward the center of the wallsaver until the end tabs slide out of the caster base holes. WALLSAVER POSITIONS There are two positions for the Matrix 4000 series wallsaver. Holes nearest the center of the bed are for both 76" and 80" beds, and the holes closest to the head end are for use when a Trapeze Adapter is added to the bed. 999-0844-180SP standard wallsaver 999-0900-180SP Trendelenburg wallsaver The Standard Wallsaver will prevent the bed from making contact with the wall in all positions except Trendelenburg. If the Advanced Positioning (APS) bed is to be used in Trendelenburg position, the Trendelenburg Wallsaver must be used to prevent the bed from making contact with the wall. A Trendelenburg Wallsaver is available when the bed is ordered with a Staff Control with Advanced Positioning. GF Health Products, Inc. - www.grahamfield.com 13 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES PLUGGING IN THE FOOTBOARD STAFF CONTROL STEP 1 - ATTACHING THE FOOTBOARD The Matrix 4000 series bed features a footboard Staff Control; however, the footboard is ordered separately with your bed because of the variety of board styles available. If ordered at the same time as the bed, the Staff Control Assembly and Shroud Cover will be pre-installed to the Footboard at the factory. DETAIL A: Ensure lock end caps are screwed on securely Improper Connection Proper Connection (not completely seated) (completely seated) STEP 2 - CONNECTING THE CABLES: REFER TO DETAIL A ABOVE a) Insert the T-Cable end (extending out the foot end with phone jack) into the round plug, making sure the phone jack is seated correctly inside the female plug (arrow to arrow – see DETAIL A and photos above). b) Screw on the round lock cap onto the Staff Control female plug to secure (See DETAIL A). OPERATING THE CASTER PEDAL LOCK MECHANISM LOCKED POSITION To lock the foot end casters, step on the red pedal until the caster lock engages. FOOT END UNLOCKED POSITION To unlock the foot end casters, step on the green release pedal until the caster lock disengages. RED DOWN = LOCKED GREEN DOWN = ROLL FOOT END of Matrix 4000 Series Bed Shown with Pedal Lock Engaged (RED DOWN = LOCKED POSITION) GF Health Products, Inc. - www.grahamfield.com 14 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES MATRIX 4000 SERIES HAND CONTROL PENDANT OPERATION 1 2 1 2 1 2 5 6 5 6 5 6 3 4 7 8 7 8 3 4 3 4 9 10 11 11 MATRIX 4000 WITH STANDARD POSITIONING HAND CONTROL PENDANT MATRIX 4000 WITH ADVANCED POSITIONING HAND CONTROL PENDANT OPTIONAL ACCESSORY: MATRIX 4000 WITH TRENDELENBURG / REVERSE TRENDELENBURG HAND CONTROL PENDANT HAND CONTROL PENDANTOPERATION BUTTON FUNCTION 1 2 3 4 HEAD DECK ANGLE UP HEAD DECK ANGLE DOWN HI/LO UP (RAISE ENTIRE BED) HI/LO DOWN (LOWER ENTIRE BED) 5 6 7 8 9 KNEE AND FOOT DECK ANGLE UP KNEE AND FOOT DECK ANGLE DOWN SET TO CHAIR POSITION UNDO CHAIR POSITION REVERSE TRENDELENBURG POSITION 10 11 TRENDELENBURG POSITION OPTIONAL UNDERBED LIGHT NOTE: The MATRIX 4000 Series Hand Control Pendant can be plugged into the T-cable plugs on either side of the bed for easy access. The opposite side of the T-Cable should always have the provided cap attached for safety. The two vertical ends of the double T-Cable run toward the foot end of the bed, with one vertical end plugging directly into the control box (or optional Underbed Light if your bed has that feature) and the other longer end runs along the tie rod and extends out the foot end and plugs into the Staff Control cable. GF Health Products, Inc. - www.grahamfield.com 15 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES BED OPERATIONS - OPTIONAL STAFF CONTROL PANEL * * Staff Control with Advanced Positioning functions is shown above. Staff Control with Standard Positioning functions is shown at left; all standard functions operate the same as those defined above. GF Health Products, Inc. - www.grahamfield.com 16 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES BED OPERATIONS - CHAIR POSITION 3 2 1 1. Ensure the Chair position on the Staff Control panel is not locked out (orange lock icon). To unlock, press Lock icon button #1 and Chair icon button #2 (or “All Locked” button #3) simultaneously. 4 2. To move the bed to Chair position (foot and knee decks angled up, head deck angled up, and head of bed tilted up), press Chair icon button #2. To release the chair feature and return the bed to horizontal position, press Flat Bar icon #4. HEAD END FOOT END The Chair feature can also be operated using the Hand Control Pendant. Chair position UP and DOWN buttons MATRIX 4000 WITH ADVANCED POSITIONING HAND CONTROL PENDANT GF Health Products, Inc. - www.grahamfield.com OPTIONAL ACCESSORY: MATRIX 4000 WITH TRENDELENBURG / REVERSE TRENDELENBURG HAND CONTROL PENDANT 17 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES BED OPERATIONS - TRENDELENBURG / REVERSE TRENDELENBURG POSITION 1. Ensure the Staff Control HI/LO function is not locked out (orange lock icon). To unlock, simultaneously press Key 1 and HI/LO Locked button 2. 2. To move the bed to Trendelenburg position (foot end up), press button 3. 3. To move the bed to Reverse Trendelenburg position (head end up), press button 4. GF Health Products, Inc. - www.grahamfield.com 18 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SECTION C: ASSIST DEVICES OPTIONAL PIVOTING ASSIST BAR INSTALLATION AND OPERATION KIT ZA85500 - (Illustration shows bar positioned on left side of bed) 1. At the head end of the bed, position the Pivoting Assist Bar (#2) bracket over the Head Deck (#1) frame and align the two Assist Bar bracket holes with the two frame rail holes on either side of the head deck. 2. From the outside, insert the Clevis Pins (#3) through the pivot bracket and deck frame holes. 3. From the inside, insert a Hair Pin Clip (#4) through each of the clevis pin small holes. ORDER KIT # ZA85500. THE KIT INCLUDES ONE PIVOTING ASSIST BAR ASSEMBLY AND TWO LANYARD ASSEMBLIES WITH CLEVIS PINS AND HAIR PIN CLIPS. (A STATIONARY ASSIST BAR IS ALSO AVAILABLE AS AN OPTION KIT # ZA85500). HEAD END THE PIVOTING AND FIXED ASSIST BARS CAN BE POSITIONED ON EITHER THE RIGHT OR LEFT SIDE OF THE HEAD DECK. ASSIST BARS ARE NOT INTENDED FOR USE AT THE FOOT END OF THE BED. PIVOTING ASSIST BAR OPERATION 1. To release the pivoting assist bar from its vertical lock position, hold onto the top of the bar with one hand and slightly pull out the black knob on the outside of the pivot assembly with the other hand to release the locking mechanism. For ease of patient access, it is recommended that you pivot the rail toward the headboard until it stops and rests in place. 2. To return the assist bar to its upright locked position, grab the top of the assist bar with one hand and pivot the assembly upward until the black knob mechanism snaps into place, locking the assist bar vertically. ! TO AVOID PINCHING FINGERS, ENSURE FINGERS ARE CLEAR OF SIDES OR UNDERSIDES OF THE PIVOTING ASSEMBLY WHEN POSITIONING THE ASSIST BAR UP OR DOWN. GF Health Products, Inc. - www.grahamfield.com ! TO AVOID PERSONAL INJURY, ENSURE THE PIVOTING ASSIST BAR IS ALWAYS IN THE FULL, VERTICAL, LOCKED POSITION WHENEVER RESIDENT/PATIENT IS LEFT UNATTENDED. ! POWERED AIR MATTRESS SURFACES MAY POSE A RISK OF ENTRAPMENT. PRIOR TO USE, ENSURE THE THERAPEUTIC BENEFITS OUTWEIGH THE RISK OF ENTRAPMENT. 19 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES OPTIONAL ASSIST BAR INSTALLATION—HEAD END ONLY (KIT ZA80300: INCLUDES ONE ASSIST BAR AND HARDWARE) Installation—Bracket 2. Insert the Hair Pins on the opposite end of the Lanyard Assemblies (#2b) into the small holes at the ends of the clevis pins. With the Assist Bar (#1) bracket facing inward toward the bed as shown below, align the two large bracket holes with the two head deck mounting bracket holes. Installation—Fixed Attachment Head End Assist Bar (Option 2) 1. Insert the two cap screws (#3) from the outside through the Assist Bar bracket and mounting bracket holes. 2. Secure screws by attaching two Thin Nylon Lock Nuts (#4) and tighten using two 13/16 wrenches. Installation—Quick-Release Head End Assist Bar (Option 1) 1. Insert the two Lanyard Assembly Clevis Pins (#2a) from the outside through the Assist Bar bracket and mounting bracket holes. 2a ASSIST BAR 999-0803-902G SHOWN AT RIGHT HEAD END 2a (Hardware Bag 999-0803-905 includes mounting hardware for both quick-release and fixed options) 2b QUICK-RELEASE HEAD END (OPTION 1) 2b ! WARNING: When assessing the Risk of Entrapment, consider the bed, mattress, headboard, footboard, assist devices (i.e. rails and assist bars) and other accessories as an entire system. All bed systems are evaluated for full compliance to the FDA/ CDRH “Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment” guidelines. GF Health Products, Inc. - www.grahamfield.com FIXED ATTACHMENT HEAD END (OPTION 2) 20 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES OPTIONAL HEAD-END HALF COUNTER-ROTATING ASSIST DEVICE KIT INSTALLATION AND OPERATION (KIT ZA78400: INCLUDES LEFT AND RIGHT ASSIST DEVICES AND HARDWARE) 1. All Counter-Rotating Assist Devices mount to the bed in a similar fashion. Left or right designations are based on patient’s orientation in bed. 2. Insert the two Clevis Pins, with Circle Cotter and Lanyard Cable (#2) into the two Counter-Rotating Assist Devices as shown. 3. Attach the Counter-Rotating Assist to the bed frame brace by aligning the Assist Device and Clevis Pins to the brace holes. Slide the Clevis Pins so that they extend past the brace on the bed underside. 4. Insert the two Hair Pin Clips into the Clevis Pin holes to secure the Assist Device to the bed. 5. IMPORTANT: Lubricate all pivot joints as needed. Aerosol White Lithium Grease is recommended. 6. TO OPERATE: Depress the Release Trigger to lower or raise the Counter-Rotating Assist Device. HEADBOARD LEFT COUNTER-ROTATING ASSIST DEVICE 999-0784-908G SHOWN ! WARNING: The mattress support platform should always be placed in flat position when not attended. When assessing the Risk of Entrapment, consider the bed, mattress, headboard, footboard, assist devices (i.e. rails and assist bars) and other accessories as an entire system. All bed systems are evaluated for full compliance to the FDA / CDRH “Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment” guidelines. Assist devices are not meant for patients considered high risks for entrapment (i.e. patients with pre-existing conditions such as confusion, restlessness, lack of muscle control, altered mental status, either organic or medicinal, or a combination thereof). Additional safety measures should be considered for such high-risk patients. GF Health Products, Inc. - www.grahamfield.com 21 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES OPTIONAL TRAPEZE SUPPORT INSTALLATION (THE TRAPEZE SUPPORT IS ATTACHED TO THE HEAD SECTION OF THE BED.) ORDER KIT NUMBER ZA90100, FOR USE WITH TRAPEZE ZA78100 1 3 3 2 4 Trapeze USE EXISTING BED HEADBOARD WHICH INCLUDES THREADED INSERTS 1. Remove the Headboard Assembly from the bed by pulling out the hair pin clips and clevis pins that attach each mounting bracket to the bed frame. Set the pins and clips aside for later use. ITEM QTY. PART NUMBER 1 1 999-0901-901 DESCRIPTION ASSEMBLY, TRAPEZE 2 1 100-5425-010 1/4-20 x 2" HHCS 3 4 100-5425-093 SCREW JCB-B 1/4-20 X 20MM HX FT BZ 4 1 100-6725-005 1/4-20 HEX HEAD LOCK NUT - ZI 2. Detach the headboard panel from the mounting brackets by removing the four screws (#3) with the hex key provided. The screws (#3) will be used to attach the headboard to the Trapeze Assembly (#1). Do not remove the threaded inserts in the headboard. 3. Insert the long cap screw provided (#2) into the round vertical tube of the Trapeze Assembly (#1) and secure with the locknut (#4). 4. Assemble the headboard to the Trapeze Assembly (#1) using the previously removed screws (#3) by threading them into the headboard inserts using the hex key provided. 76" MATTRESS POSITION 80" MATTRESS POSITION USE EXISTING BED PANEL MOUNTING HARDWARE FOR POSITIONING 5. Slide the Trapeze and Headboard Assembly into the main frame tubes. Align each trapeze channel hole with the appropriate main frame tube hole (76" or 80" mattress position). Secure with the clevis pins and hair pin clips previously used to mount the headboard brackets. GF Health Products, Inc. - www.grahamfield.com 22 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES MATRIX 4000 SERIES ELECTRICAL COMPONENTS (LINAK) Control/Junction Box Part # 999-0900-300SP Quantity = 1 Power Cord (see bottom of column) plugs in here Standard Positioning Hand Control Pendant Part # 999-0900-301SP Quantity = 1 Advanced Positioning Hand Control Pendant Part # 999-0900-305SP Quantity = 1 Optional Trendelenburg / Reverse Trendelenburg Hand Control Pendant Part # 999-0900-306SP Quantity = 1 Bed also includes Hand Control Pendant Holster Part # 999-0791-000SP Quantity = 1 Head Motor/Actuator Part # 999-0900-052SP Quantity = 1 Foot Motor/Actuator Part # 999-0900-053SP Quantity = 1 Double T-Cable Part # 999-0806-200SP Quantity = 1 Head and HI/LO Motor/Actuator Cable Part # 999-0806-203SP Quantity = 3 HI/LO Motor/Actuator Part # 999-0900-051SP Quantity = 2 Foot Motor/Actuator Cable Part # 999-0806-202SP Quantity = 1 Optional Battery Backup Cable Part # 999-0831-200SP Quantity = 1 3 Prong Power Cord Part # 999-0775-208SP Quantity = 1 ! Optional Underbed Light Adapter Cable Part # 999-0806-212SP Quantity = 1 DO NOT use unauthorized parts, accessories, or adapters other than those specified / authorized by GF Health Products, Inc. DO NOT open assemblies such as the Actuators, Hand Control Pendant, or Control Box. If unauthorized personnel perform work on these components, the manufacturer’s warranty becomes void. NEVER operate the bed if a Power Cord or Plug is damaged or not working properly. Contact qualified Service Personnel for examination and repair. ALWAYS UNPLUG THE POWER CORD BEFORE PERFORMING MAINTENANCE ON THE BED. GF Health Products, Inc. - www.grahamfield.com 23 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES MATRIX 4000 SERIES ELECTRICAL CABLING Optional Battery Cable Connector HEAD END CONTROL BOX Power Cord Connector Power Cord Hand Control Pendant Control Box Actuator Cable HI/LO Actuator (Head End) Actuator Cable Foot Actuator Actuator Cable Head Actuator 31 HI/LO Actuator (Foot End) Actuator Cable Control Cable FOOT END GF Health Products, Inc. - www.grahamfield.com 24 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SECTION D: SERVICE / REPLACEMENT PARTS SERVICE / REPLACEMENT PART RECORD (Page 1) Note: Refer to electrical components on page 23 for part numbers. DECKING Part Number Description QTY 999-0900-920SP 35" Wide Deck Head/Back Deck and Hardware Pack 1 Deck 999-0900-930SP OR - 35" Wide Deck Foot Deck and Hardware Pack 1 Deck 999-0900-940SP OR - 35" Wide Deck Knee Deck and Hardware Pack 1 Deck 999-0902-920SP 42" Wide Deck Head/Back Deck and Hardware Pack 1 Deck 999-0902-930SP OR - 42" Wide Deck Foot Deck and Hardware Pack 1 Deck 999-0902-940SP OR - 42" Wide Deck Knee Deck and Hardware Pack 1 Deck Order Date Price Order Date Price Order Date Price Order Date Price MOTORS (ACTUATORS) Part Number Description QTY 999-0900-051SP HI/LO Motor (Cable attached) and Hardware Pack 1 Motor 999-0900-052SP OR - Head Motor (Cable attached) and Hardware Pack 1 Motor 999-0900-053SP OR - Foot Motor (Cable attached) and Hardware Pack 1 Motor CONTROL BOX AND POWER CABLES Part Number 999-0900-300SP 999-0775-208SP Description Linak Control Box Detachable 3-Prong Power Cord QTY 1 Box 1 Cord HAND CONTROL PENDANT Part Number Description QTY 999-0900-301SP Standard Positioning Hand Control Pendant 1 Pendant 999-0900-305SP Advanced Positioning Hand Control Pendant 1 Pendant 999-0900-306SP Optional Trendelenburg / Reverse Trendelenburg Hand Control Pendant 1 Pendant 999-0791-000SP Hand Control Pendant Holster (Standard for all pendants) 1 Holster GF Health Products, Inc. - www.grahamfield.com 25 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SERVICE / REPLACEMENT PART RECORD (Page 2) DOUBLE T-CABLE Part Number Description QTY 999-0806--200SP Gray Double T Control Cable 1 Pack Double T Cable Hardware Pack - INCLUDES . . . Separate Hardware Pack 999-0844-993 1 Split Stem Cable Retainer (Bumper) 2 Push Cable Ties 6 Standard Cable Ties 1 Installation Instruction Sheet Order Date Price 1 Pkg OPTIONAL BATTERY BACKUP CABLE AND BATTERY BACKUP PACK Part Number Description QTY 999-0831-003SP Battery Pack (Portable or Mounted) 1 Pack 999-0831-200SP Battery Backup Cable (Needed for Portable Battery Pack) 1 Cable Order Date Price Order Date Price STAFF CONTROL Part Number Description QTY 999-0900-911SP Standard Positioning Switch Pad with Bezel and Cables 1 Unit Standard Positioning Staff Control Service Pack Includes: 1 Pkg ZL90050 SEE PAGE 14 FOR INSTALLATION INSTRUCTIONS 999-0900-901SP ZL90000 SEE PAGE 14 FOR INSTALLATION INSTRUCTIONS 1 Switch Pad with Bezel and Cables 1 Shroud (Cable Cover) 6 #6 Phillips Head Truss Screws 3 4” Nylon Cable Ties 1 Installation Instruction Sheet Advanced Positioning Switch Pad with Bezel and Cables 1 Unit Advanced Positioning Staff Control Service Pack Includes: 1 Pkg 1 Switch Pad with Bezel and Cables 1 Shroud (Cable Cover) 6 #6 Phillips Head Truss Screws 3 4” Nylon Cable Ties 1 Installation Instruction Sheet GF Health Products, Inc. - www.grahamfield.com 26 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SERVICE / REPLACEMENT PARTS - ELECTRONICS CABLE RETENTION CLIP REMOVAL When installing or removing Control Box cables, you must first adjust the Control Box Retention Clip position to accept or release the cable connector, and then to lock it into place. Control Box Optional Battery Cable Plugs in Here To remove a cable, first open the Retention Clip to release the cable as shown in details below, then remove the cable. To install a cable, first open the Retention Clip, connect the cable until completely seated, then close the Retention Clip as shown in Detail C below to lock the cable in place. Note: Motor connectors are installed and removed by the same method: see Motor / Actuator Connector Detail, below right. Note: Ensure cable is locked in place before proceeding. See Connector Details below Retention Clip Open Retention Clip Open Retention Clip Closed Motor Connector with Retention Clip Open Cable Control Box Connector with Retention Clip Open Connector Detail A Cable Control Box Connector with Retention Clip Open to Accept Cable Control Box Connector with Retention Clip Closed and Cable Locked in Place Connector Detail B Connector Detail C Motor Connector with Retention Clip Closed Motor/Actuator Connector Detail • TO ORDER A REPLACEMENT • TO ORDER A REPLACEMENT • TO ORDER A REPLACEMENT HI/LO MOTOR USE SERVICE PACK HEAD MOTOR USE SERVICE PACK FOOT MOTOR USE SERVICE PACK 999-0900-051SP (Includes motor, 999-0900-052SP (Includes motor, 999-0900-053SP (Includes motor, mounting hardware, and installation mounting hardware, and installation mounting hardware, and installation instruction sheet). instruction sheet). instruction sheet). • TO ORDER A REPLACEMENT CONTROL BOX USE PART NO. 999-0900-300SP (Includes control box, detachable power cord, control cable, ground wire screw, cable ties, and installation instruction sheet). • TO ORDER A REPLACEMENT DOUBLE T-CABLE USE SERVICE PACK 999-0806-200SP (Includes T-Cable, cable ties, grommets, and installation instruction sheet). • TO ORDER A REPLACEMENT CONTROL CABLE USE PART NO. 999-0900-200SP. (Includes cable,two cable ties, and installation instruction sheet). WHEN ORDERING REPLACEMENT PARTS FROM CUSTOMER SERVICE, HAVE THE BED SERIAL NUMBER AVAILABLE TO CONFIRM WHETHER THE PART IS COVERED UNDER WARRANTY. (SEE PAGE 7 FOR LOCATION OF SERIAL NUMBER ID LABEL.) GF Health Products, Inc. - www.grahamfield.com 27 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SECTION E: DECK / MECHANICAL SERVICE PARTS SERVICE / REPLACEMENT PARTS DIAGRAM - DECKING Self Wrenching Nut Part # 999-0032-010 Quantity= 6 Foot Deck Lubricate as Needed Knee Deck DETAIL A PIVOT JOINT (6 PLACES) Hex Washer Head Machine Screw 5/16-18 x 3/8 Part # 100-5431-002 Quantity = 6 FOOT END A Foot Deck Knee Deck HEAD END • TO ORDER A REPLACEMENT HEAD DECK USE SERVICE PACK 999-0900-920SP (35" wide) or 999-0902-920SP (42" wide) (includes deck, mounting hardware, and installation instruction sheet). Head Deck • TO ORDER A REPLACEMENT KNEE DECK USE SERVICE PACK 999-0900-940SP (35" wide) or 999-0902-940SP (42" wide) (includes deck, mounting hardware, and installation instruction sheet). • TO ORDER A REPLACEMENT FOOT DECK USE SERVICE PACK 999-0900-930SP (35" wide) or 999-0902-930SP (42" wide) (includes deck, mounting hardware, and installation instruction sheet). WHEN ORDERING REPLACEMENT PARTS FROM CUSTOMER SERVICE, HAVE THE BED SERIAL NUMBER AVAILABLE TO CONFIRM WHETHER THE PART IS COVERED UNDER WARRANTY. (SEE PAGE 7 FOR LOCATION OF SERIAL NUMBER ID LABEL.) GF Health Products, Inc. - www.grahamfield.com 28 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES SECTION F: TROUBLESHOOTING NOTHING WORKS — NO POWER ! ALWAYS UNPLUG THE POWER CORD BEFORE PERFORMING MAINTENANCE ON THE BED. 1. Verify there is power in the wall outlet. Unplug the power cord from the outlet and test the outlet by plugging in a lamp or similar portable device. OUTLET WORKS: Move to Step 2. 2. Plug the power cord into the outlet – NOTHING WORKS: UNPLUG THE POWER CORD and check the power cord from the head end to the control box, ensuring it is not pinched, frayed, or damaged in any way. a) POWER CORD IS PINCHED: With power cord unplugged, move the bed part slightly to release the pinched cord. If you can release the cord, replug the power cord into the outlet and test the bed. b) BED WORKS: Ensure the cord is not frayed or exposed. If it is OK, you should not have to replace. c) POWER CORD IS DAMAGED: Cut cable ties and immediately replace power cord. ! IF 3-PRONG POWER CORD IS DAMAGED, REPLACE IT IMMEDIATELY! TROUBLESHOOTING PENDANT AND DOUBLE T-CABLE: STAFF CONTROL WORKS, BUT HAND CONTROL PENDANT FUNCTION DOESN’T 1. Check panel to see if Staff Control functions are locked out; if orange lock icon illuminates then that function is locked out. Press Key and Function (e.g. Head) buttons simultaneously until orange lock icon de-illuminates. Test function. If PENDANT STILL DOESN’T WORK: Go to step 2. 2. Check the connections at seat pan (Hand Control Pendant to T-cable) and Staff Control cable connection to T-cable at the foot end, ensuring plugs are fully engaged. Also check T-cable connection at Control Box. If you have the optional Underbed Light feature, ensure all cables are secure. If PENDANT STILL DOESN’T WORK: Go to step 3. 3. UNPLUG POWER CORD FROM WALL OUTLET. 4. Unplug Hand Control Pendant plug from T-cable end on either side of Seat Pan. Unplug Staff Control cable from foot end of T-cable and unplug other end from Control Box. 5. Plug Hand Control Pendant directly into Control Box HB port, ensuring it is fully seated. Plug in power cord and test Hand Control Pendant. a) ALL BUTTONS WORK: Replace T-cable (see page 26 for order info). b) NOTHING WORKS: Continue Troubleshooting on next page. GF Health Products, Inc. - www.grahamfield.com Note: Staff Control with Advanced Positioning functions is shown in A above. Operation of Staff Control with Standard Positioning functions is identical. 29 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES TROUBLESHOOTING STAFF CONTROL: STAFF CONTROL LIGHTS BLINK; NOTHING ON STAFF CONTROL WORKS, BUT HAND CONTROL PENDANT WORKS ! a) STAFF CONTROL WORKS AND LIGHTS NO LONGER BLINK: Replace the Staff Control Assembly (see page 32 for replacement; see page 26 for order info). b) STAFF CONTROL DOESN’T WORK AND LIGHTS STILL BLINK: Continue Troubleshooting below. ALWAYS UNPLUG THE POWER CORD BEFORE PERFORMING MAINTENANCE ON THE BED. 1. This could mean the Staff Control is not getting enough power from the Control Box. 2. Unplug the power cord from the wall outlet. Unplug the Staff Control Cable from the T-Cable at the foot end of the bed. 3. If you have a spare Staff Control Assembly, plug the cable into the foot end T-cable and test. Note: Staff Control with Advanced Positioning functions is shown above. Operation of Staff Control with Standard Positioning functions is identical. TROUBLESHOOTING STAFF CONTROL: NOTHING ON STAFF CONTROL WORKS, BUT HAND CONTROL PENDANT WORKS 1. Check the Staff Control connections at the foot end. Is the Staff Control cable plugged securely into the T-cable? Also check if the other end of the T-cable is plugged securely into the Control Box (or Underbed Light). If the STAFF CONTROL STILL DOESN’T WORK: go to step 2. 2. Unplug the power cord from the wall outlet. Remove the Cable Cover (Shroud) on the inside of the footboard and locate the single terminal end that plugs directly into the back of the Staff Control Panel. Ensure it is properly seated in the panel. Plug in the power cord and test the Staff Control. If the STAFF CONTROL STILL DOESN’T WORK: Replace the Staff Control Assembly (see page 32 for replacement; see page 26 for order info). GF Health Products, Inc. - www.grahamfield.com 30 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES TROUBLESHOOTING MOTOR CABLES AND CONTROL BOX: A: HEAD, FOOT, OR HI/LO FUNCTION NOT WORKING Optional Battery 1. Check plugs to ensure they are plugged into the correct ports and Cable Connector firmly seated (see picture at right). CONTROL 2. Check all cables to ensure they are not frayed, pinched, or damaged BOX in any way. If any cable is damaged, UNPLUG THE POWER CORD Power Cord FROM THE WALL OUTLET AND REPLACE THE CABLE AND / OR THE Connector ELECTRONIC COMPONENT. 3. HEAD DECK NOT RISING: Unplug power cord. Switch head and foot Power Cor plugs (Ports 1 and 3). Replug power cord. a) HEAD WORKS: Control Box head port is bad. Replace Control Box Hand Control Pendan (see page 25 for order info) and press the FOOT button to test. Control Bo b) HEAD DOESN’T WORK: Replace Head Motor (see page 25 for order info). NOTE: FOOT DOWN will not operate if bed frame is not level. Verify HI/LO Actuator Cab is not in CHAIR or REVERSE TRENDELENBURG position. HI/LO Actuato (Head End 4. FOOT AND KNEE DECKS NOT RISING: Unplug power cord. Switch head and foot plugs (Ports Actuator 1 Cabl Head Actuato and 3). Replug power cord. a) FOOT WORKS: Control Box foot port is bad. Replace Control Box (see page 25 for order info). and press HEAD button to test. HI/LO Actuato (Foot End b) FOOT DOESN’T WORK: Replace Foot Motor (see page 25 for order info). Actuator Cab 5. This bed has 2 motors for the HI/LO function. If one of the HI/LO motors is not moving bed Control Cab up or bed down: a) Before removing any motor cables, try to re-synchronize the HI/LO function by following the steps in section “B” below. After re-synchronizing, continue with next step if the problem continues. b) If bed still does not move up / down remaining horizontal: Possibility of a bad HI/LO motor or Control box. Unplug power cord from wall. At the control box, switch the HI/LO motor cable for the potentially bad motor with the cable for the head motor (in port #1 of the Control box). Re-plug bed power cord into wall. Push Head up / down buttons on hand control. If HI/LO motor still does not run, replace that HI/LO motor. If HI/LO motor does run when pushing the head up / down buttons, try plugging the second HI/LO motor cable into the Head motor port on the Control box. If that HI/LO motor does not run, replace that HI/LO motor. If both first and second HI/LO motors work when plugged into the Head motor port, replace the Control box. B. BED LOOKS UNLEVEL — HI/LO MOTORS ARE NOT IN SYNC On the Hand Control Pendant, simultaneously press and hold both HI/LO Up and HI/LO Down buttons (Control Box should start beeping) for approximately five seconds until beeping stops. Release the buttons, then press the HI/LO Down button and hold until bed is lowered completely into the lowest height position. When both HI/LO motors reach their lowest position, HI/LO motors will automatically resynchronize. GF Health Products, Inc. - www.grahamfield.com QUICK REFERENCE • HI/LO AND FOOT WORKS, BUT HEAD DOES NOT: Switch Head and Foot Motor Cable at the Control Box and test (see step 3 above). • HI/LO & HEAD WORKS, BUT FOOT DOES NOT: Switch Foot and Head Motor Cable at the Control Box and test (see Step 4 above). • HEAD & FOOT WORKS, BUT HI/LO DOES NOT: • Switch Head and Foot HI/LO Motor Cables at the Control Box and test (see Step 5 above). • Test to see if HI/LO Motors need to be resynchronized. 31 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES TROUBLESHOOTING — REPLACING THE STAFF CONTROL ! ALWAYS UNPLUG THE POWER CORD BEFORE PERFORMING MAINTENANCE ON THE BED. Staff Control 1. Unplug the power cord from the wall outlet. Assembly 2. Unscrew the four Phillips screws (#1) that attach the shroud (cable cover) to the footboard and set aside. 3. At the foot end of the bed, unscrew the (#2) T-Cable retaining cap (#3) and unplug Staff Control the two cables. Bevel Footboard Screws with cutout 4. Unscrew the two remaining Phillips screws (#2) that attach the Staff Control Assembly bevel to the footboard from the inside of the footboard. Set aside (#2) Staff Control screws for later reassembly. Bevel Screws (#1) 5. Remove the old Staff Control Assembly Shroud Screws and feed the old cable out through the large hole. (#4) 6. Feed the cable of the new Staff (#3) Control Assembly through the (#5) large hole from the outside and insert the bevel into the cutout on the outside of the IMPORTANT: Run a cable tie footboard. through the mounting tube end hole, loop the excess cable, run 7. Secure the Staff the cable tie around the looped Control by reinserting cable, and pull tight to secure. Cut off excess cable tie. the two Phillips screws (#2) you removed in step 4. 8. Reposition the shroud on the inside of the footboard and secure with the four Phillips screws (#1) you removed in step 2. 9. Plug the T-Cable (#5) into the Staff Staff Control Double T-Cable foot Control cable (#4), ensuring the Cable female end end - Gray (“T” runs along either side of phone jack plug is seated correctly Seat Pan to attach in the Staff Control cable plug. Screw Pendant Hand Control). Locking End Cap on the retaining cap (#3) to secure. Important: 10.Run a cable tie through the right footboard mounting tube large end hole. 11.Loop the excess Staff Control cable. Run the cable tie around the cable and pull tight to secure. Cut off any excess cable tie. GF Health Products, Inc. - www.grahamfield.com 32 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES LIMITED WARRANTY SCOPE OF WARRANTY GF Health Products, Inc. (“GF”) warrants to the original purchaser only that it will replace or repair components, at GF’s sole discretion, that are defective in material or workmanship under normal use and service. All warranties are conditioned upon the proper use of the products strictly in accordance with good commercial practice and applicable GF instructions and manuals, including proper use and maintenance. To the extent that a component is warranted by a third party, GF conveys all of its rights under that warranty to the original purchaser, to the extent permitted. This limited warranty shall only apply to defects that are reported to GF’s customer service team within the applicable warranty period and which, upon examination by GF or its authorized representative, prove to be a warranty item. This limited warranty is not transferable. The warranted components and time period are set forth below: Main Frame and welds: fifteen years Control Box and Actuator Motors: four years Hand Control Pendant, Staff Control, and Cabling three years Headboard and Footboard one year All other durable components not listed above: two years Subsequent service parts under warranty until the original warranty set forth above expires, or for one year, whichever is greater. The applicable warranty period shall commence from date of shipment to the original customer, unless there is an expiration date on the component in which case the warranty shall expire on the earlier of warranty period or the expiration date. OBTAINING WARRANTY SERVICE A GF Customer Service Representative must authorize warranty service. Please contact the GF Customer Service department by calling 770-368-4700, sending a fax request to 770-368-2386 or by e-mailing a request to [email protected] Specific directions will be provided by the Customer Service Representative. Failure to abide by the specific directions will result in denial of the warranty claim. EXCLUSIONS The warranty does not cover and GF shall not be liable for the following: 1) Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence, alteration, accident, freight damage, tampering or failure to seek and obtain repair or replacement in a timely manner; 2) Products which are not installed, used, or properly cleaned and maintained as required in the official manual for the applicable product; 3) Products considered to be of a non-durable nature including, but not limited to: casters, filters, fuses, gaskets, lubricants, and charts; 4) Accessories or parts not provided by GF; 5) Charges by anyone for adjustments, repairs, replacement parts, installation or other work performed upon or in connection with such products which are not expressly authorized in writing, in advance, by GF; 6) Any labor or shipping charges incurred in the replacement part installation or repair; 7) Costs and expenses of regular maintenance and cleaning; and 8) Representations and warranties made by any person or entity other than GF. GF Health Products, Inc. - www.grahamfield.com 33 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES ENTIRE WARRANTY, EXCLUSIVE REMEDY AND CONSEQUENTIAL DAMAGES DISCLAIMER THIS WARRANTY IS GF’S ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. GF MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF ANY MODEL OR SAMPLE WAS SHOWN TO THE CUSTOMER, SUCH MODEL OR SAMPLE WAS USED MERELY TO ILLUSTRATE THE GENERAL TYPE AND QUALITY OF THE PRODUCT AND NOT TO REPRESENT THAT THE PRODUCT WOULD NECESSARILY CONFORM TO THE MODEL OR SAMPLE IN ALL RESPECTS. THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PARTS. GF SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS OR INCOME, LOSS OF USE, DOWNTIME, COVER, OR EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES, PAYMENTS AND BENEFITS. The warranties contained herein contain all the representations and warranties with respect to the subject matter of this document, and supersede all prior negotiations, agreements and understandings with respect thereto. The recipient of this document hereby acknowledges and represents that it has not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this document. For additional information on this product or this warranty, contact a GF Customer Service Representative. NOTES: 1) Additional terms and conditions may apply. 2) Freight claims must be notated on the appropriate shipping documents and must be made with immediacy. International, federal and state regulations govern specific requirements for freight claims. Failure to abide by those regulations may result in a denial of the freight claim. GF will assist you in filing the freight claim. 3) Claims for any short shipment must be made within three (3) days of the invoice date. GF Health Products, Inc. 2935 Northeast Parkway Atlanta, GA 30360 Tel 770-368-4700 Fax 770-368-2386 www.grahamfield.com If you have questions regarding a bed’s warranty, contact Basic American Medical Products at 770-368-4700. GF Health Products, Inc. - www.grahamfield.com 34 Matrix 4000 Series Service Manual 999-0900-190A MATRIX SERIES NOTES: GF Health Products, Inc. - www.grahamfield.com 35 Matrix 4000 Series Service Manual 999-0900-190A www.grahamfield.com GF Health Products, Inc. 2935 Northeast Parkway Atlanta, Georgia 30360 Customer Service: phone 770-368-4700, fax 770-368-2386 © 2016 GF Health Products, Inc., All Rights Reserved Basic American Medical Products is a registered trademark, and Matrix is a trademark, of GF Health Products, Inc.