648 Commander Wrapper (6.6 MB)

648 Commander Wrapper (6.6 MB)
Wrapping & Labeling
Commander
Automatic Wrapper
User’s Guide
64058950
R07
©2012 Mettler-Toledo, LLC
No part of this manual may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying and recording, for any purpose without the express written
permission of Mettler-Toledo, LLC
U.S. Government Restricted Rights: This documentation is furnished with Restricted Rights.
METTLER TOLEDO®
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Attention: Retail Quality Manager - MTWR
If you have a problem with one of our products or publications, or just a
suggestion on how we can serve you better, please fill out this form and
send it to the address on the opposite side of this page (U.S. postage paid),
or fax it to us at (614) 438-4355. Your feedback will help us to improve
product performance, quality, and service.
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METTLER TOLEDO 64058950
METTLER TOLEDO
1900 Polaris Parkway
Columbus, Ohio 43240
METTLER TOLEDO® is a registered trademark of Mettler-Toledo, LLC
©2012 Mettler-Toledo, LLC
Printed in USA
Mettler-Toledo, LLC
Retail Quality Manager - MTWR
P.O. Box 1705
Columbus, OH 43216
USA
Introduction
This publication is provided solely as a guide for individuals who have received Technical Training in
servicing the METTLER TOLEDO product.
Information regarding METTLER TOLEDO Technical Training may be obtained by writing to:
Mettler-Toledo, LLC
1900 Polaris Parkway
Columbus, Ohio 43240
(614) 438-4511
FCC Notice
This device complies with Part 15 of the FCC Rules and the Radio Interference Requirements of the
Canadian Department of Communications. Operation is subject to the following conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at their own expense.
METTLER TOLEDO RESERVES THE RIGHT TO MAKE REFINEMENTS OR
CHANGES WITHOUT NOTICE.
Precautions
READ this manual BEFORE
operating or servicing this
equipment.
FOLLOW these instructions
carefully.
SAVE this manual for future
reference.
DO NOT allow untrained
personnel to operate, clean,
inspect, maintain, service, or
tamper with this equipment.
ALWAYS DISCONNECT this
equipment from the power
source before cleaning or
performing maintenance.
CALL METTLER TOLEDO for parts,
information, and service.
Publication Revision
History
Part Number
Disposal
Date
Revisions
64058950
Rev 00
08/07
New manual
64058950
Rev 01
04/08
Tray size update (ch4); Fusion GUI update (ch 6)
64058950
Rev 02
09/08
Fusion Added; Reports Chapter Added (9)
64058950
Rev 03
05/10
Images updated in Chapter 7
64058950
Rev 04
07/10
Expanded and updated Chapter 1, Chapter 2 Operation,
Chapter 6 Controller, and 8 Troubleshooting. Added
Fusion 4.2 enhancements. Added Chapter 10 label
requirements.
64058950
Rev 05
3/11
General updates to all chapters for Version 4.2 OS.
Updated screens in chapter 6 and added Linux
information throughout. Updated Tray Ref Charts in
Chapter 4.
64058950
Rev 06
6/11
Corrections to tray reference charts (mm) measurements
Chapter 4.
64058950
Rev 06
2/12
LLC Name change and updated photos in Chapter 1 &
2.
64058950
Rev 07
4/12
Updates for Fusion 4.3 and 4.4. Updated warning labels
to current ANSI standards.
In conformance with the European Directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE) this device may not be disposed of in domestic waste.
This also applies to countries outside the EU, per their specific requirements.
Please dispose of this product in accordance with local regulations at the collecting
point specified for electrical and electronic equipment.
If you have any questions, please contact the responsible authority or the distributor
from which you purchased this device. Should this device be passed on to other parties
(for private or professional use), the content of this regulation must also be related.
Thank you for your contribution to environmental protection.
Contents
1 Overview .........................................................................................1-1 Introduction ........................................................................................................................1-1 General Specifications .........................................................................................................1-2 2 Operation ........................................................................................2-1 System Power Up ................................................................................................................2-1 317 Printer .........................................................................................................................2-2 Safety Shut-offs...................................................................................................................2-3 Stop Switch ...............................................................................................................2-4 Normal Shut-down ...............................................................................................................2-4 3 Film Loading ....................................................................................3-1 Loading Instructions ............................................................................................................3-1 4 Trays ...............................................................................................4-1 Loading the Trays ................................................................................................................4-1 Tray Specifications ..............................................................................................................4-2 Tray Reference Chart – 11” Film ..........................................................................................4-3 Tray Reference Chart – 13” Film ..........................................................................................4-4 5 Printers ...........................................................................................5-1 Introduction ........................................................................................................................5-1 Loading Labels - 317 ...........................................................................................................5-2 Loading Labels – 710 ..........................................................................................................5-5 6 Controller - Touchscreen ..................................................................6-1 Introduction ........................................................................................................................6-1 Main Screen .......................................................................................................................6-2 PLU Screen .........................................................................................................................6-3 Options Button...........................................................................................................6-4 Tare Selector .............................................................................................................6-5 Place Label Button .....................................................................................................6-6 PLU Pricing Modes ..............................................................................................................6-7 By-Weight PLU ..........................................................................................................6-7 By-Count PLU ............................................................................................................6-7 Standard Pack PLU ....................................................................................................6-7 PLU Search Modes ..............................................................................................................6-8 Country of Origin Labeling (COOL) .......................................................................................6-9 Preconfigured COOL Statements ...................................................................................6-9 Custom COOL Statements .........................................................................................6-11 Forced COOL ...........................................................................................................6-12 COOL PreText ..........................................................................................................6-12 Wrapper Control ................................................................................................................6-13 Mode Buttons ..........................................................................................................6-14 Done Button ............................................................................................................6-14 Film Setting .............................................................................................................6-15 Status .....................................................................................................................6-16 Convey Package ......................................................................................................6-16 Film Temperature .....................................................................................................6-17 Error Logs ...............................................................................................................6-18 More Data ...............................................................................................................6-18 Operations Menu ...............................................................................................................6-20 Void Transactions ....................................................................................................6-20 Verify Labels ...........................................................................................................6-21 Cutting Tests ...........................................................................................................6-21 Measure Label .........................................................................................................6-22 Reset Printer ............................................................................................................6-22 Setup................................................................................................................................6-23 Unit Setup.........................................................................................................................6-23 Choose Department..................................................................................................6-24 Scale Mode .............................................................................................................6-24 Price Settings ..........................................................................................................6-24 Manual Mode Keys ..................................................................................................6-24 Tare to Use .............................................................................................................6-24 Accumulators Setup .................................................................................................6-25 Void Available .........................................................................................................6-25 Scale Settings ..........................................................................................................6-25 Printer & Label Setup ........................................................................................................6-26 Choose Store Logo ...................................................................................................6-26 Label Printer Setup ...................................................................................................6-26 DayGlo Printer Setup ................................................................................................6-29 Bottom Label Printer Setup ........................................................................................6-30 Calibrate Printer Gap Sensor ......................................................................................6-31 Barcode Setup ...................................................................................................................6-31 Presets Setup....................................................................................................................6-34 Preset Quick Key Editor.............................................................................................6-34 Pages ....................................................................................................................6-36 Keys ......................................................................................................................6-43 Backroom Setup ................................................................................................................6-50 Choose Indexer........................................................................................................6-50 Date Forward Hour ...................................................................................................6-50 Cycle Lifter, Cycle Xfer, Cycle Convey..........................................................................6-50 Macros Setup ..........................................................................................................6-51 Macro Placement .....................................................................................................6-53 Setup Passwords/Levels.....................................................................................................6-54 Quick Edits........................................................................................................................6-55 View Version Information ...................................................................................................6-57 View Logs .........................................................................................................................6-57 Minimize Application .........................................................................................................6-57 Serial Devices Setup .........................................................................................................6-57 Load Cell Setup .................................................................................................................6-58 Launch External Program ...................................................................................................6-58 UC Editor ................................................................................................................6-58 UC Smartlabel .........................................................................................................6-58 Task Manager .........................................................................................................6-58 Production Reports ............................................................................................................6-58 Quit To Desktop .................................................................................................................6-59 Shutdown System ..............................................................................................................6-59 7 Cleaning and Maintenance ...............................................................7-1 Daily Cleaning ....................................................................................................................7-1 Infeed Cleaning ...................................................................................................................7-5 Controller Cleaning .............................................................................................................7-6 Printer Cleaning ..................................................................................................................7-7 8 Troubleshooting ...............................................................................8-1 Printer Troubleshooting .......................................................................................................8-1 No Label Prints ..........................................................................................................8-1 Pick/Apply Problems ..................................................................................................8-1 Label Placement Varies ..............................................................................................8-2 Label Applicator Won’t Turn Labels ..............................................................................8-2 Light/Mottled Print ......................................................................................................8-2 Extra Labels Print .......................................................................................................8-3 Incorrect Label Indexing ..............................................................................................8-3 Wrapper Troubleshooting .....................................................................................................8-4 Film Tears or Tracks Poorly .........................................................................................8-4 Gaps in Film, Poor or No Overwrap ..............................................................................8-4 Not Picking Film ........................................................................................................8-4 Error Logs ...........................................................................................................................8-5 Controller Error Log ....................................................................................................8-5 Wrapper System Error Log ..........................................................................................8-6 Wrapper Status Screens ......................................................................................................8-7 Commander Error Codes.............................................................................................8-7 Commander Help.....................................................................................................8-13 Remote Access Assistance ........................................................................................8-13 9 Extra Programs ................................................................................9-1 Task Manager .....................................................................................................................9-1 Overview ..................................................................................................................9-1 Requirements and Installation......................................................................................9-2 Starting Task Manager ................................................................................................9-2 Active Task View .................................................................................................................9-3 Add Task .............................................................................................................................9-4 Edit Task .............................................................................................................................9-8 Task Complete...........................................................................................................9-8 Cancel a Task ...........................................................................................................9-9 Reports ...............................................................................................................................9-9 Priority Escalation .............................................................................................................9-10 Production Reports ............................................................................................................9-11 Main Screen ............................................................................................................9-11 Custom Production Report ........................................................................................9-12 Daily Production Report ............................................................................................9-14 Price Override Report ................................................................................................9-15 Detailed PLU Report .................................................................................................9-16 Department Summary...............................................................................................9-17 Setup: Configuring Reports ........................................................................................9-18 Additional Controls ...................................................................................................9-22 10 Label Requirements .......................................................................10-1 General Requirements .......................................................................................................10-1 Label Paper ............................................................................................................10-1 Adhesive .................................................................................................................10-1 Release Liner ..........................................................................................................10-2 Total Thickness Label + Adhesive + Liner ...................................................................10-2 Light Transmission for Gap Sensor Operation ..............................................................10-2 Label Stripping ........................................................................................................10-2 Finished Label Roll Requirements.......................................................................................10-3 Core and Method of Label Attachment.........................................................................10-3 Die Cutting ..............................................................................................................10-3 Slitting ....................................................................................................................10-3 Winding .................................................................................................................10-4 Label Curl ...............................................................................................................10-4 Splicing ..................................................................................................................10-5 Finished Label and Roll Dimensional Requirements .............................................................10-5 Preprinted Labels ..............................................................................................................10-7 Special Shaped Labels ......................................................................................................10-9 Definition of Transmission Optical Density ..........................................................................10-9 Label and Liner Optical Density ........................................................................................10-10 Black Stripe Optical Density .............................................................................................10-10 For your notes
Chapter 1: Overview
Introduction
1
Introduction
Overview
The METTLER TOLEDO Commander is an integrated prepack wrapper and labeling
system designed to wrap items pre-placed into food grade trays. The Commander
consists of three components: Model 648 Automatic Wrapper, Commander Controller
Module, and Printer(s). The Commander system supports up to three printers for Data
labels, DayGlo labels, and bottom labels.
Commander Automatic Wrapper
1-1
METTLER TOLEDO® Commander User's Guide
General Specifications
1-2
The Commander wrapper is not designed to wrap loose and/or liquid products. This unit
is not intended for washdown or hazardous area operation, or for operation in
environments of extreme dust, heat, cold, or humidity.
Noise Level
Specifications
Equivalent continuous weighted sound pressure
level at the workstation is 74.4 dB. Tests performed
in conformance with ISO 3746 Standard (UNI
7712-AFNOR S31-069)
Film
13 inch or 11 inch food grade stretch film from 58
to 72 gauge.
Packages Per Minute
20 maximum
Electrical and
Certification
208/230 VAC, 14.1 Amps, 50/60 Hz.
ETL #2002405
Conforms to UL Standard 763 and CSA C22.2 195
Voltage/Amperes
208 VAC/50-60 Hz, 20A Supply/2350 VA (default)
Internal Operating
Voltage
75 VAC or 100 VAC
Operating
Temperature Range
40F to 70F (5C to 20C)
Humidity
5% to 95%
Non-condensing
Wrapper Weight
600 lbs
Shipping Weight with
2 printers
900 lbs
Chapter 2: Operation
System Power Up
2
System Power Up
Operation
There are two power switches on the Commander wrapper. The wrapper power switch
(1) controls power to the wrapper electrical components and the printers. The controller
power switch (2) is independent of the wrapper power switch and controls power only
to the controller (3). Shown below are the power switch locations.
2
Controller
Switch
3
1
Wrapper
Power Switch

Remove any items from the infeed belts and keep hands clear of the machine
infeed and discharge areas.

Turn the wrapper power switch to ON (1). Lift the top cover and turn the controller
power switch (2) on. Check the printer(s) to make sure the LED on the front is
green. If not open the door and check the printer’s power switch to make sure it is
on.

After the Commander application starts, press the START button on the controller
(3). The machine will initiate a Self Test and the belts and conveyors are in motion.

Allow the sealing belt to reach programmed temperature before starting to wrap. To
view the current temperature, press the Wrapper button on the controller. Adjust the
temperature if needed. The temperature will display highlighted in blue if the belt is
too cold and in red if the belt is too hot. When the belt reaches the assigned
temperature the field will not be highlighted.
2-1
METTLER TOLEDO® Commander User's Guide
317 Printer
The printer’s LED on the front of the unit will indicate the current
status.
Green LED printer is ready.
Orange LED out of labels.
The 317 printer has a power switch located behind the side cover. It should be left ON
for normal operation. The wrapper power switch will disconnect power to all of the
printers.
317 Power Switch
If the controller reports a printer communication error, you can sometimes clear the error
by turning the printer power switch off and then back to on. In this case, you may have
to reset the printer using the reset printer function on the Operations Menu (version 4.2
and later).
2-2
Chapter 2: Operation
Safety Shut-offs
Safety Shut-offs
The Commander has three safety interlocks and one Stop Switch. All will stop operation
of the unit if they are actuated. A safety interlock is located at the Infeed using
photoeyes. Two are triggered if the top covers on the Canopy or Conveyor are opened.
The Stop Switch is actuated by manually pushing it down with the palm of your hand.
Canopy Safety
Switch
Stop Switch
Conveyor
Safety
Switch
Infeed Safety
Sensors
2-3
METTLER TOLEDO® Commander User's Guide
Stop Switch
The Commander will stop all wrapper movement
immediately when the Stop Switch is pressed
down.
Once depressed, the Stop Switch must be reset
before operation can begin again. Follow the
arrows turning the Stop Switch clockwise.
This will activate the Switch again. Then follow
instructions on the controller screen to re-start the
wrapper.
Normal Shut-down
The Wrapper Power Switch on the front of the Commander will turn off power to the
wrapper electronics and the printers.
Controller
Switch
Wrapper
Power Switch
The Controller Switch is separate from the Wrapper Power Switch. The Controller Switch
will perform a soft shut down of the operating system. The operating system can also be
shut down using the Setup – Shutdown System functions on the controller. When using
the machine daily, or for extended downtime, the following is recommended.
For daily use:
 Turn the Wrapper Power Switch OFF.
 Leave the Controller ON.
Extended down time (Two or more days):
 Turn the Wrapper Power Switch to OFF.
 Shut down the Controller.
2-4
Chapter 3: Film Loading
Loading Instructions
3
Loading Instructions
Film Loading
The Commander is designed to work with either 11 inch (280mm) or 13 inch
(330mm) food-grade stretch film from 58 to 72 gauge. For a list of approved film
vendors, contact your Mettler Toledo representative. The film width of your choice will be
set up at installation time by a qualified technician. Loading film is easy and once
familiar with the machine, changing film will generally take less than a minute. To load
film, perform the following steps. The power can be left on while loading film.
1
Open the top cover.
Open the transfer belt cover.
3
Lift the transfer belt using the
handle until it locks in the
raised position.
Note: if the unit has a DayGlo
printer in place, remove the
printer’s lock pin and rotate the
printer first to provide clearance
to open the cover.
4
2
3
Release the film bobbin using
the latch and pivot the bobbin
outwards.
Hold the bobbin and rotate the
hand wheel counter-clockwise
to release the tension. Remove
any empty film roll.
5
3-1
METTLER TOLEDO® Commander User's Guide
6
Position the new film roll so the
film unrolls from the top and
away from the machine.
Slide the new roll of film on
the bobbin (7) until the roll
contacts the stop disk.
8
Tighten the hand wheel
(clockwise) to secure the film to
the bobbin. Swing the bobbin
back into the wrapper and latch
film bobbin lock.
Start pulling the film and thread it
first under the dancer roller.
10
11
Make sure you have a firm
hold on the handle while
lowering the belt.
Close the transfer belt cover.
3-2
9
Continue pulling the film up over
the curved rollers and into and
through the film folders.
Lower the transfer belt by first
lifting by the handle and using
the tab on the locking lever to lift
the lever up.
12
7
13
Chapter 3: Film Loading
Loading Instructions
14
From the front of the machine,
grab the film and pull it up.
Unroll a few feet of film to ensure
proper threading.
While continuing to hold the
film, close the top cover.
16
On the Controller, press the CUT
FILM button.
The Controller screen will return
to the previous function and the
machine is then ready to use.
18
17
After running a few packages,
inspect the film where it is
gripped by the center clamp.
The film must be centered in the
clamp.
If not, move the film roll on the
bobbin. Re-thread the film if
necessary.
20
15
19
Release the film from the center
clamp by pressing down on the
release lever. Return to step 14.
3-3
METTLER TOLEDO® Commander User's Guide
For your notes
3-4
Chapter 4: Trays
Loading the Trays
4
Loading the Trays
Trays
The Commander wrapper is designed to wrap product contained in standard food trays,
designed for automatic wrapping. A variety of standard foam and recycled fiber trays
have been tested and proven to work on the Commander wrapper. For questions on
trays, contact Mettler Toledo.
If the dimensions of the tray exceed the maximum allowed by the machine, the machine
will stop and reject the tray.
1. Trays must be sufficiently rigid and the item must be contained completely within
the dimensions of the tray.
2. Place the tray on the Infeed Belt against the black guide on the right side to start the
machine.
3. Proper placement is when the red LED dot (A) appears on the upper right hand
corner of the tray. Simultaneously, a short beep will sound when placement is
correct.
A
4. The tray must pass through the photoeyes before the next package can be placed
and weighed. Allow belts to stop before placing the next tray.
4-1
METTLER TOLEDO® Commander User's Guide
Tray Specifications
All products must be completely contained in the trays. If a product overhangs the tray
damage can occur and the machine will not be able to properly wrap the product.
The trays must also be stiff enough to support the product properly. No water or liquid
can be in the tray.
The tray dimensions used by the Commander must fall within the following limits. When
the Commander is set up for 11 inch film, 10x14 trays are too large for the film and
cannot be used.
Tray Specifications with 13” and 11” Film
13”
Film
Minimum
Maximum
(mm)
(in)
(mm)
(in)
L
120
4.7
400
15.8
W
130
5.1
273
10.7
H
12
0.5
127
5.0
11”
Film
Minimum
Maximum
(mm)
(in)
(mm)
(in)
L
120
4.7
400
15.8
W
115
4.5
235
9.3
H
12
0.5
102
4
Maximum allowable dimensions will be less when using the machine with 11 inch film.
Some trays will require loading a certain way, landscape or portrait. Refer to the
following tray loading reference tables for 11 inch and 13 inch machines on the
following pages.
4-2
Chapter 4: Trays
Tray Reference Chart – 11” Film
Tray Reference Chart –
11” Film
4-3
METTLER TOLEDO® Commander User's Guide
s
Tray Reference Chart –
13” Film
4-4
Chapter 5: Printers
Introduction
5
Introduction
Printers
Thermal label printers on the Commander have a large label capacity and are designed
to print labels containing human-readable information, bar code symbols, and
graphics. Your system may have up to three printers installed, a Model 317 Price Label
Printer/Applicator, a Model 317 DayGlo Label Printer/Applicator, and a Model 710
Bottom Printer/Applicator.
 The Model 317 price label applicator can apply 2.63 in. (67mm) wide labels with
lengths from 2.1 in. (53mm) to 4.2 in. (106mm).
 The Model 317 DayGlo label applicator can apply 1.56 in. (40mm) wide labels
with lengths from 0.9 in. (23mm) to 1.5 in. (38mm).
 The Model 710 Bottom Printer can print and apply labels from 2.4” minimum to
4.2” maximum lengths, up to 3” Wide.
 The label print width range is from 1.57 in. (40mm) to 3.14 in. (80mm).
Model 317
DayGlo Label
Printer
Model 317
Data Label
Printer
Model 710
(Optional)
5-1
Commander User's Guide
Loading Labels - 317
The power can be left ON when changing labels on the 317 printer. Some systems have
two printers installed. If your system has two 317 printers, the process of changing
labels is the same on both printers.
Note: Mettler-Toledo recommends cleaning the printer mechanism with every label
change.
For reference, you can always refer to the loading instructions located below or on the
inside of each printer door. The following step-by-step instructions follow along with this
diagram.
Place the new roll of labels on the Ticket
Wheel with the labels unwinding from the
top to the front of the printer as shown
above.
5-2
Chapter 5: Printers
Loading Labels - 317
1
Raise the label ski bracket.
Route the labels around the rear
guide and into the printer
module.
Gap Sensor
3
Push the labels into the printer
until they stop at the rubber
platen roller. Make sure the
labels go through the Gap
Sensor.
Press and release the Label
Feed button until labels are fed
approximately 16 inches
straight down from the stripper
bar. Note: The labels must not
block the photoeye in order to
feed through.
5
2
4
Remove the labels from the
exposed liner.
Insert the liner into the printer at
the bottom.
6
5-3
Commander User's Guide
7
Remove the liner take-up clip
from the take-up spool and wind
the liner around the spool and
secure with the liner clip.
Lower the Ski Bracket.
9
Correctly threaded labels are
shown in the photo to the left.
Close the side cover. Check the
Status LED on the front of the
printer. Green indicates the
printer is ready.
5-4
8
10
Chapter 5: Printers
Loading Labels – 710
Loading Labels – 710

Open the Access Door for access to the label supply.

Loading Labels

Press the label roll onto the supply spool.

Hold down on the printer latch and slide the printer module to the left.

Unlatch the printhead by pulling the printhead support first right and down.

Thread the label liner up as shown with the liner coming off of the roll to the
right side.

Insert the labels into the rear of the printer making sure the labels are fed
between the gap sensor.

Thread the liner up and back into the printhead, then onto the takeup spool.
Secure the liner with the locking clip.

Advance the liner until a label is visible at the eject end of the printhead.

Latch the printhead and ensure the liner is threaded through the gap sensor.

Slide the printer forward to until it latches.

Close the printer door to operate the unit.
5-5
Commander User's Guide
For your notes
5-6
Chapter 6: Controller - Touchscreen
Introduction
6
Introduction
Controller - Touchscreen
The Commander Controller features an easy-to-use touchscreen with an easy-to-use
user interface. Some examples of the Main and PLU screens are shown below.
Fusion Interface
Classic Interface
The Commander controller can be configured to display in either a Classic or Fusion
interface. All functions and options are available in both interfaces.
For further details on changing the controller interface, see the UC Line Software
Technical Manual (B16588100A) or contact your system administrator.
6-1
METTLER TOLEDO® Commander User's Guide
Main Screen
2
1
17
3
16
4
15
14
5
6
13
7
8
12
6-2
11
10
9
1
Weight Display. Touch to zero the scale.
2
Current Department, date, time, and network ID.
3
Price Look Up (PLU) number display.
4
CLEAR button clears values from the display.
5
ENTER accepts the displayed value.
6
BACKSPACE erases the last entry. When pressed again it erases digits to the left.
7
Search the Database for a PLU based on alpha-numeric input from the operator.
8
The Operations button is used to access additional functions such as Cutting Test and
Void Transactions, Measure Label, and Reset Printer. In software versions 4.1 HF6 or
later, the Alternate language button located on the screen can be used to switch lanquages
to the Alternate Language configured in setup.
9
Wrapper accesses settings for the wrapper such as film tension and belt temperature. This
button will appear RED if there is an error in the wrapping unit.
10
Help will appear on certain screens.
11
The Setup button is used to enter the controller's Setup Mode.
12
Preset Page Selector buttons. When there are more buttons than can be displayed on the
screen, use the arrow left or right buttons to display more of the pages. The current page will
be highlighted. These buttons are configured in Setup mode in Presets Setup.
13
Preset Buttons are used for one-touch call up of PLU records. A PLU number can be
assigned to a certain key. When this key is pressed, it calls up the record assigned to it.
14
ScIF Apps – if enabled other applications are accessed here.
15
Printer Online/Offline and Database Online/Offline indicators. Software Version 4.2 and later
has indicators for LDB (L=Data Label Printer, D=DayGlo Printer, B=Bottom Printer).
Green=Online, Red=Offline.
16
Alert box. If enabled, any alerts or messages will display here.
17
Gross/Net indicator. When Net displays, this indicates a tare weight.
Chapter 6: Controller - Touchscreen
PLU Screen
2
PLU Screen
4
3
1
19
5
6
7
8
18
17
9
16
10
15
11
14
13
12
1
Weight of the item (less the tare) if the PLU is sold by weight.
2
Tare is programmed into the PLU record. Touch to override the tare, if allowed in setup.
3
Unit Price is programmed into the PLU record. Touch to override (if allowed in setup).
4
Total Price of the item. When sold by weight, this is the unit price multiplied by the weight
of the item. Total Price is never operator accessible.
5
Pack Date uses the current date set in the controller. This will print on the label if it is
included in the label format.
6
Shelf Life is programmed into the PLU record. This date is used to show the date when the
item should not be sold anymore. This date will print on the label if it is included in the label
format. When the box is white, this date can be changed.
7
Use By Date is calculated based on the current Pack Date. The item should not be
consumed beyond this date. This date will print on the label if it is included in the label
format. When the box is a light background, this date can be changed.
8
Clear ends the transaction and returns the display to the Main Screen.
9
The Options button is used for temporary overrides to change various settings.
10
Help will appear on certain screens. When touched, this button will launch the Help system.
11
Print - prints the item label.
12
Landscape/Turn Label allows the user to modify the label’s orientation.
13
Place Label selects the location and orientation that the label will be placed on the
package.
14
Wrapper Control takes you to the Wrapper Control screen where you can modify various
settings of the wrapper itself, such as the tension and temperature of the film.
15
Total Packages, Total Weight, Run Total show any accumulated totals for the current run.
16
Family Pack is a macro that is setup to reduce the price when sold in larger quantities.
17
Rewrap flags the transaction as an item previously weighed and pulled from the case.
18
The Extra Text number is programmed into the PLU record so when the PLU is called, the
associated Extra Text is called. When the box is white, this can be changed.
19
Gross/Net indicator: When Net displays, this indicates a tare weight.
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METTLER TOLEDO® Commander User's Guide
Options Button
The Options button on the PLU Screen is used for the following temporary overrides.
Some items may not allow an override, depending on the system configuration.
The overrides can be enabled or disabled from the Transaction Screen Overrides
screen in the Service Scale Setup, as shown below. In order to allow the overrides, the
boxes must be checked.
Label Format
An alternate label format can be selected for this run using this override.
Grade
You can select another Grade for this run using the drop down menu.
Bottom Label Format
If configured, this is used to apply a bottom label to every package when used in
an automatic system with a bottom label applicator.
Satellite Graphic
If a Satellite Graphic is configured on the label, you can use this to override the
graphic used for this run, or disable it for this run.
Linked Graphic
If a linked graphic is configured on the label and in the PLU record, this can be
used to select another for this run.
DayGlo Graphic
If there is a DayGlo printer used, the programmed graphic can be changed for this
run. Select from a drop down list or using the Keypad enter the graphic’s
corresponding number.
Accumulator
A different accumulator for the totals information can be selected using this
function.
Run Total
Totals from the selected PLU’s current run are gathered based on weight, cost, and
number of packages. These are displayed on the PLU Edit Screen. They can be
printed on a “Run Totals” label if needed. In order to print the Run Totals label, the
format must be set up from in the Label Printer Setup screens.
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Chapter 6: Controller - Touchscreen
PLU Screen
Print Inhibits
Select the Print Inhibits button from the Options screen to select what items not to
print on a label for this transaction. When checked, the item will not print on the
label.
When the field is
checked, it will not
print on the label.
Tare Selector

If the tare is forced or when the tare field is pressed, you will be presented with a tare
selector window. You can over-ride the tare by entering the value, by placing the
package material on the platter and pressing Platter Tare, or by pressing the graphical
tare images (version 4.2 and later). Graphical Tare is enabled in Setup/Scale Settings.
Graphical Tare Selector
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METTLER TOLEDO® Commander User's Guide
Place Label Button
Note: When the printer is in
“Wrap Only” or “Manual”
mode the “Place Label”
button on the PLU screen
turns gray and the text is
replaced by the Mode you
are in.
Selecting the Place Label button on the PLU screen will bring up the Label Placement
screen.
From this screen you can graphically select where on a package the final label will be
placed as well as the orientation of the label.
1
2
At this point, the button
cannot be selected because
label placement is not
required when the wrapper
is in Wrap Only or Manual
Mode.
The green arrow (1) shows the edge of the package the offset is applied to. The red
letter A (2) indicates the orientation of the label graphics.
You can select a landscape or portrait package orientation. Then click on one of the
squares to assign where the label will be applied. A label will appear when the box is
pressed and by pressing the box again, it will rotate the label 90° with each press.
Note: Depending on which label orientation has been selected, the 317 printer(s) may
need to be manually positioned when changing from landscape to portrait modes.
Once label placement has been selected, if a package is going to be inserted
Landscape rather than Portrait checking the Turn Label button on the PLU screen will
adjust label placement accordingly. The label will be placed in the location regardless of
package orientation.
Edge Offset
Edge Offset shows the numeric value of where the label will begin from the edge of the
package. Default is 25.
Th
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Chapter 6: Controller - Touchscreen
PLU Pricing Modes
PLU Pricing Modes
By-Weight PLU
PLU is an abbreviation for Price Look Up. The PLU is a reference number assigned to
access a product's record that includes fields such as the description, price, tare, etc.
Different PLU's will have different pricing modes. Meat is normally sold "By Weight" by
the pound or kilogram. Many bakery products are sold "By Count". Other products may
be sold in a standard package that all weighs the same (or assumes all weight is the
same or a minimum value). The different pricing modes are as follows:
Examples of products sold by weight are meats, cheese, poultry, and produce. ByWeight items can be priced in three ways:
 Priced "Per Pound" or “Per kg” - Typically weighed items are priced by lb or kg. The
weight multiplied by the unit price equals the total price of the product to the
customer.
 Priced "Per Fraction of a Pound" or “Per Fraction of a KG” (fractional) - The item
may also be priced by the fraction of the lb or kg (where legal and desired). Pricing
per 1/4 pound/kg and per 1/2 pound/kg are available.
 "Pounds for" or “KG for” price - The PLU may be sold using a price mode of a
certain amount of weight for a fixed value. (ex: 2 pounds for $1.00).
By-Count PLU
Standard Pack PLU
Examples of items normally sold by the count are cookies, donuts, rolls, bread, etc.
Example: 4 Apples for $1.69. The By-Count PLU allows the operator to use the wrapper
for a labeling operation. Pricing is entered as a certain quantity of items for a set price. If
the total weight for the items is needed, a weight field can be configured on the label to
print the weight of the items in addition to the By-Count information.
Examples of items normally sold by Standard Pack include whole chickens, sheet
cakes, bread, etc. The Standard Pack PLU is similar to By-Count and also allows the
operator to use the wrapper for a labeling operation. The labels indicate the net weight
of the item and total price of the item. These types of items all weigh the same (or are
assumed to weigh the same or of a minimum value).
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METTLER TOLEDO® Commander User's Guide
PLU Search Modes
The Search function allows searching for a PLU by name or partial name. This is helpful
if the PLU number is unknown or if a list of choices is desired. At the Main Screen, click
on the Search button.
From here, the Search screen will appear. Select the Department from the dropdown
menu (1). Then using the keyboard (2) type in the word, or portion of the word, you are
looking for and press the Search button (3). The returned search list is browsed via a
scroll bar.
1
2
3
This will return a list of any PLU in the database containing that word as part of a
keyword or description. Highlight the PLU by touching it. This will load the PLU into the
PLU Screen.
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Chapter 6: Controller - Touchscreen
Country of Origin Labeling (COOL)
Country of Origin
Labeling (COOL)
Country of Origin Labeling (COOL) is information assigned to a specific PLU that
designates where a product came from and the processing it went through.
If a COOL is associated with a PLU, you will be prompted to choose a preconfigured
COOL statement or, in some cases, create custom COOL statements prior to going on to
the PLU screen.
COOL associations are set up from the UC Editor. For more information on the COOL
setup procedure see the UC Line Software Technical Manual.
Preconfigured COOL
Statements
If a PLU is selected that has a forced COOL statement, the Preconfigured COOL
Declaration screen will appear. The Preconfigured COOL Declaration screen consists of:
Current COOL Text (1) – will display current text in use.
Default COOL Text (2) – will display the programmed default COOL text which will be
printed on the label.
Most Recently Used Text (3) – the COOL text statement that was last used on a
transaction.
List (4) of possible preconfigured text that can be applied to the selected PLU.
1
2
3
4
5
After selecting the text you wish to use, press Enter. You will continue onto the PLU
screen, where the COOL text area will be displayed (5).
If a COOL statement is configured, but it is not “forced” (meaning you are able to
complete a transaction without selecting a COOL statement to be printed on the label), a
No COOL button is available.
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METTLER TOLEDO® Commander User's Guide
Select No COOL if you wish to complete the transaction and have the label printed
without any COOL statement.
This PLU does not have COOL Statements Enforced, so a
transaction can proceed without a COOL statement by using No
COOL.
This PLU does have COOL Statements Enforced, so a
Preconfigured Text or Custom Text must be selected before
proceeding.
If the PLU selected has data that will allow the user to construct a custom COOL
statement, the Custom button is available as well.
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Chapter 6: Controller - Touchscreen
Country of Origin Labeling (COOL)
Custom COOL
Statements
Custom COOL statements are constructed from keywords or production steps and
country names. If a PLU record has custom COOL production steps and country names
associated with it, a Custom button will appear at the bottom of the Preconfigured
COOL Declaration screen.
Note: If there is no Preconfigured COOL text associated with the PLU, the user will be
immediately taken to the Custom COOL dialogs.
Select a Production Step (1) followed by a Country (2). Continue in that fashion until
satisfied with the new custom COOL declaration (view in the Custom COOL Text field on
the top of the screen).
Press the Done button when complete.
The Undo button will undo the last entry and you may continue to “undo” until all
countries and production steps are removed.
The Clear button will completely clear the custom declaration allowing a new
declaration to be built.
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METTLER TOLEDO® Commander User's Guide
Forced COOL
COOL PreText
6-12
There is a field that can be set in the PLU record that indicates COOL is to be forced on
that PLU. There is also a setting within Service Scale Setup that enables forced COOL
on all transactions for that unit. When both of these are set, the Commander will not
allow a transaction to complete without COOL.
COOL Pre-Text is a single text record associated with the PLU in the PLU record. It is not
changeable and is always printed on the label. A common use of pre-text is to identify if
seafood is farm raised or caught in the wild.
Chapter 6: Controller - Touchscreen
Wrapper Control
Wrapper Control
You can access the Wrapper Control screen two ways: from the main screen by
pressing the Wrapper button or from the PLU screen by pressing the Wrapper Control
button.
From the Wrapper Control screen, you can regulate various wrapper settings as well as
view error logs.
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5: Low Tension 13”
OK
C
C
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METTLER TOLEDO® Commander User's Guide
Mode Buttons
The Commander Wrapper can be set to one of four (4) modes (the active Mode will
appear with white text on a dark background):
Normal Mode – the package will be weighed, wrapped and labeled.
Manual Mode – Allows manual weighing and labeling. After placing the package on the
infeed, a label is printed allowing manual application to the package. Remove the
package and repeat for any additional packages. A manual weighing platter is available
as an option from Mettler Toledo (shown below).
Wrap Only – the package is wrapped only and will not be weighed or labeled.
Pre-Wrapped – the package will not be wrapped and will automatically be weighed and
labeled. By selecting this mode it is assumed the package is already wrapped.
Note: If you access the Wrapper Control screen using Wrapper button on the Main
screen, all the Mode buttons will appear gray and cannot be selected except for Wrap
Only. This is because for any wrapping mode other than “Wrap Only” you need a PLU
selected.
Done Button
If you access the Wrapper Control screen by using the Wrapper Control button on the
PLU screen, the Done button will begin to countdown from 10. If no selection or
changes have been made by the 1 count, it will automatically return to the PLU screen.
This prevents the wrapper from being left in the Wrapper Control screen while a PLU is
active.
The countdown will reset to 10 after each change made in the Wrapper Control screen.
Select the Done button when you have made your changes or at anytime during the
countdown to return to the PLU screen.
Note: the countdown does not occur if you enter from the Wrapper button on the Main
screen.
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Chapter 6: Controller - Touchscreen
Wrapper Control
Film Setting
Film Setting controls the tension of the film during the wrapping process. This ensures
a properly wrapped tray with the least amount of wrinkles. The Film Setting is accessed
by pressing the Wrapper Control button on the PLU screen or the Wrapper button on
the Main screen.
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5: Low Tension 13”
OK
C
C
From the Wrapper Control screen, press a Film Setting appropriate to the type of
package being wrapped.
1
High Tension
Slightly tighter wrap on certain trays.
3
Normal
Tension
Normal (Medium) default tension mode for
most products and trays.
Low Tension
Less tension for larger trays with height greater
than 3 inches, less stable trays, fragile
products, or products with sharp edges that
may tear the film.
5
Note: the Commander can use two film sizes, 11” or 13”. This is set up at the time of
installation. To change the film size, contact your service office.
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METTLER TOLEDO® Commander User's Guide
When a change is made to the Film Tension, the field value background will change
color while the wrapper is adjusting to the new setting. The film tension usually adjusts
within a few seconds. When ready, the light background will be displayed again. Do not
send a package through the wrapper until the background color changes back.
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3: Normal Tension 13”
OK
C
C
Status
Convey Package
6-16
The Status field shows the current status of the Commander wrapper. If OK is not
displayed check the error logs and if needed contact a service technician.
The Convey Package button cycles the transfer and sealing belts, ejecting any
packages left on the belts.
Chapter 6: Controller - Touchscreen
Wrapper Control
Film Temperature
There are three (3) fields that deal with the temperature of the belt and film.
Note: The film may not be
properly sealed until the Set
Belt Temperature has
reached the designated
temperature.
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5: Low Tension 13”
C
OK
C
If after reaching the selected
temperature the film does
not seal, increase the
temperature. If the film is
melting, decrease the
temperature.
Ambient Film Temp
Ambient Film Temperature lists the temperature near the film roll.
Actual Belt Temp
Actual Belt Temperature lists the temperature of the sealing belt.
Set Belt Temp
From the Set Belt Temperature field you can adjust the temperature of the belt by three
(3) degrees at a time. Typical temperature is around 135° C for sealing. Select the
desired temperature from the drop down list.
If the set temperature is higher than the Actual Belt Temperature, the Actual Belt
Temperature field will appear in red until the belt temperature adjusts to the new
temperature. If the set temperature is lower than Actual Belt Temperature, the Actual Belt
Temperature will appear in blue.
C
5: Low Tension 13”
OK
Red background
indicates actual
temperature is higher
than the set temperature.
C
C
C
5: Low Tension 13”
C
OK
C
Blue background
indicates actual
temperature is lower than
the set temperature.
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METTLER TOLEDO® Commander User's Guide
Error Logs
By clicking on Last 10 Errors or All Hardware Errors a new screen displaying the
current error logs will appear. This will either have just the last 10 errors detected by the
wrapper or all the errors since the last servicing depending on which error display was
selected. For further details see Chapter 8: Troubleshooting.
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5: Low Tension 13”
OK
C
C
More Data
Clicking on More Data will display a screen with additional wrapper information.
Firmware Type
Firmware Type will display the model of the wrapper being used.
Firmware Version
Firmware Version will display the current version of wrapper being used.
Firmware Date
Firmware Date displays the date of release.
Wrapper ID Number
Wrapper ID Number will show the wrapper model identification number. This number
will be needed for all service calls.
Side Clamp Stretch Distance
This displays the amount the Side Clamp stretched wrapping the last package.
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Chapter 6: Controller - Touchscreen
Wrapper Control
Center Clamp Run Distance
This displays the amount the Center Clamp pulled the film back wrapping the last
package.
Total Packages Wrapped
This field displays the total number of packages wrapped from initial installation. This
number cannot be reset.
Packages Wrapped Since Service
The number of packages wrapped since the last date of servicing is displayed. This
number is reset by a service technician when the wrapper is serviced.
Packages Wrapped Since Powerup
The number of packages wrapped since last time the wrapper was powered up. This
number resets to zero (0) every time the wrapper is shut off.
Package Height
Package Height displays the detected height of the last package wrapped.
Package Width
Package Width displays the detected width of the last package wrapped.
Package Length
Package Length displays the the detected length of the last package wrapped.
Refresh
Use the Refresh button to refresh the wrapper information displayed.
Return
Use the Return button to return to Wrapper Control.
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METTLER TOLEDO® Commander User's Guide
Operations Menu
Void Transactions
When you press the Operations button, the Operations screen will display. In this
screen you can perform the following functions.
Use this feature to void previous transactions so your totals collection will remain
accurate. Highlight the transaction, and then click the Void button.
A dialog screen will appear to verify voiding the transaction. Click OK to confirm.
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Chapter 6: Controller - Touchscreen
Operations Menu
Verify Labels
Cutting Tests
NOTE: the date is entered into the test
only when the PRINT key is touched.
The Bone and Fat items run at zero price
will appear below the saleable yield line
on the report.
This function is used if you wish to print labels of all or selected PLUs. The information
printed on the label is determined by the Verify Label Format selected.
The Cutting Test allows the operator to enter the primal weight and cost of a product.
Data collected during a Cutting Test can be used to produce a report detailing the
saleable yield of a primal cut. The operator can enter and exit the test at any time and
resume at a later date.
To include bone and fat in the tests, the following two By-Weight PLU records should be
created:
Bone - Enter unit price as zero, Fat - Enter unit price as zero.
The controller will recognize the zero price non-saleable items and will split them from
the saleable items on the report. A third By-Weight PLU for miscellaneous trimmings can
also be created and included in the test.
After all of the items have been entered in the cutting test, everything should be weighed
and a label printed for each PLU. The test is complete when all items from the test
product are run.
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METTLER TOLEDO® Commander User's Guide
Measure Label
Reset Printer
Measure Label is used to verify and reset the label size that is currently in the printer. Be
prepared to catch the labels as the printer feeds them while it is determining the size.
The Reset Printer button will reset all attached printers. This can be used to recover from
a communication error or other types ot errors where a printer will not reset
automatically. (Software Version 4.2 HF5 or later).
For versions prior to 4.2, this function is accessed through Unit Setup, Serial Devices
Setup, by pressing the Refresh button.
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Chapter 6: Controller - Touchscreen
Setup
Setup
The Controller’s Setup screens are accessed by pressing the Setup button on the Main
screen. The Setup screen is shown below. To return to the Main screen, press the Return
button. Touch the other buttons to enter into the desired setup topics.
The following sections detail common functions available to the operator on the Setup
screen. Your particular unit may be configured differently than outlined in this chapter. A
password may be required to access setup so not all setup features may be available to
you. Refer to the UC Line Software Technical Manual for additional information.
Unit Setup
Unit Setup is used to select the default department, configure Special Price settings,
customize the screens, and select other special options. The Unit Setup screen is shown
below.
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METTLER TOLEDO® Commander User's Guide
Choose Department
Scale Mode
This is the "home" department where this wrapper will be used. PLUs called from the
numeric keypad will be from this department.
Select from the following modes of operation:
 PrePack – Print on weight change only. Label will issue whenever an item is placed
on the infeed table only.
 PrePack – Print by weight change or print key. Label will issue whenever an item is
placed on the infeed or anytime the Print button is pressed.
Price Settings
You will be asked to press the
calibration switch before you
will be allowed to make
changes in this area. The
calibration switch may be
protected by a Weights and
Measures Seal. If this seal is
broken, the unit may require
certification again before use.
This selection defines the rules for rounding weight calculations, unit price, count, and
discounts.
 By Weight Prices: Select Rounding Method 0-4 below.
 By Weight Pricing Method: 0: Calculate Savings First and 1: Calculate Member
Price First. When selecting "0", the dollars/cents saved value is calculated first, and
then the member total price is calculated. When selecting "1", the member total
price is calculated first, and then the dollars/cents saved value is calculated. The
calculations apply only for the $/cents off the unit price for a By-Weight PLU.
 By Weight Calculated Weight: Select Rounding Method 0-4 below.
 Percentage Discount: Select Rounding Method 0-4 below.
 By Count Prices: Select Rounding Method 0-4 below
Rounding Methods 0-4
0: FIVE UP (2.5350 ROUNDS TO 2.54)
1: FIVE DOWN (2.5350 ROUNDS TO 2.53)
2: IEEE ROUNDING (EVEN) (2.5350 ROUNDS TO 2.54, and 2.5450 ROUNDS TO 2.54)
3: TRUNCATE DOWN (2.5374 ROUNDS TO 2.53)
4: TRUNCATE UP (2.5315 ROUNDS TO 2.54)
Manual Mode Keys
A manual transaction allows the operator to manually price and label items if the unit is
offline from the database.
Allow Lbs for
Checking this box will allow this pricing mode during a manual transaction. Example:
The price could be set at 5 pounds for $4.00.
Allow By Qtr Pound
Some locations allow pricing by quarter pound. If this is legal in your area, you can
check the box to enable this pricing mode during a manual transaction. When this is
allowed, pricing at $1.00 per quarter pound is equivalent to $4.00 per pound.
Allow By Half Pound
Some locations allow pricing by half pound. If this is legal in your area, you can check
the box to enable this pricing mode during a manual transaction. When this is allowed
pricing at $1.00 per half pound is equivalent to $2.00 per pound.
Tare to Use
6-24
Select Tare 1 or Tare 2 fields to use as the default tare for this unit.
Chapter 6: Controller - Touchscreen
Unit Setup
Accumulators Setup
Accumulators allow you to label a transaction as a specific type to allow for better
tracking of totals. This screen is used to select which accumulators to use, to Rename
the user accumulators, and to Set the Symbol that will print on the label when a user
accumulators is selected by the operator.
The “Rewrap(R)” and “Inventory(I)” are predefined and cannot be edited. However, you
can define three custom accumulators. When these accumulators are used, the symbol
in parentheses will print on the label as a flag. When creating custom labels, these
fields must be configured on the label. In addition, three custom accumulators can be
defined and the symbol used to flag these accumulators on the label and in the
database selected using the QWERTY keyboard (Set Symbol).
Void Available
Scale Settings
If you wish to allow the operator to void a previous transaction, check this box. Leaving
the box unchecked does not allow voids by the operator.
The Scale Settings button has multiple pages of settings for the scale application. These
settings can change the operation of the unit and should be set up only by a technician
or supervisor. Refer to the UC Line Software Technical Manual for details on this section.
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METTLER TOLEDO® Commander User's Guide
Printer & Label Setup
Choose Store Logo
This screen is used to configure system printers, print verification labels, and to set up
the bar codes printed by the printers.
Select the graphic (or none) that will print on all labels that have a store logo field
defined.
Label Printer Setup
Current Label Stock
The size of the labels listed must match the size of the labels that you will be using in
the data label printer “Printer 1” (the data label printer). Standard sizes that can be
applied automatically include: 2.1”, 2.4”, 3.3”, 3.7”, and 4.2”.
Eject Length
This is the position the label will stop at after printing. This setting is used primarily with
an automatic applicator to compensate for variances in printers and labels. For
example, this setting can be used to make label pickup easier for an automatic labeler
by moving the stop position out if the labels are sticking to the liner, or to move the label
stop back if they are falling off the liner prematurely. To move the label stop position
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Chapter 6: Controller - Touchscreen
Printer & Label Setup
farther out from the printer, increase this value. To move the stop position to stop
towards the printer, decrease this value. The default is 12.5 mm.
Image Offset
The Image offset is used to adjust the vertical position of the image printed on the label
(in millimeters). It is measured in mm from the rear gap sensor to the printer's print
head. Increasing the image offset value moves the printed image lower on the label and
increasing the value moves the image down on the label. (Default value: 0.0mm)
Printing is too high.
Increase the Image
Offset value.
Printing is too low.
Decrease the Image
Offset value.
Printing is properly
centered.
Run Total Label Format
Select the style of the label to use when printing the “Totals” labels.
Label Width
The Label Width (in mm) is used to set the label parameters. The factory default is
64.0 mm.
Stripped Delivery
This box must be checked for automatic application of labels on the Commander
wrapper. Stripped delivery means the label is delivered for application stripped from the
liner. When this box is checked, the labels will be stripped from the liner and the takeup
motor will wind up the used liner on the takeup spool. When this box is not checked,
the takeup motor is disabled and the labels are installed to deliver the label and liner.
Inverted Delivery
When enabled (box checked) the label will be delivered with the opposite end first.
NF Label Format
Note: this feature is not available in an automatic system with an indexer as there is no
way to apply 2 labels. This entry defines whether a separate NF label will be generated
and, if so, what format to use.
Label Formats
By pressing the Label Format field, you enable the selection of prefabricated labels that
will suit various fields throughout the interface.
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METTLER TOLEDO® Commander User's Guide
Nuval Label Graphic
The Nuval™ graphic can be printed anywhere on a label. It is positioned on the label by
specifying the Nuval™ graphic using SmartLabel V3.0 or higher. The value printed in
the graphic is defined in the PLU record by specifying “90” in the Linked Record 11 Type
field, and the Linked Record 11 number as the Nuval™ score (range 0-100). If the
score is invalid (greater than 100), the graphic will not be printed.
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Chapter 6: Controller - Touchscreen
Printer & Label Setup
DayGlo Printer Setup
DayGlo Printer
Click in the box to configure the DayGlo printer. Once selected the following options will
appear and can be configured.
Current Label Stock
This is the size of the labels you have installed in the DayGlo printer. Currently the only
selection is DayGlo labels.
Label Format
This is the format style of the labels in the DayGlo printer. Currently the only selection is
for DayGlo graphic. If NONE is selected, no DayGlo Label will be printed.
Stripped Delivery
This box must be checked for automatic application of labels on the Commander
wrapper. Stripped delivery means the label is delivered for application stripped from the
liner. When this box is checked (stripped mode), the labels will be stripped from the
liner and the takeup motor will wind up the used liner on the takeup spool.
When this box is not checked, (unstripped mode), the takeup motor is disabled and the
label taken sensor is ignored. In this mode, you could print a batch of labels to be applied
at a later time. Continuous stock should always be run with this unchecked (disabled).
Eject Length
This is the position the label will stop at after printing. To have the label stop farther out
from the printer, increase this value. The default is 12.5 mm.
Image Offset
The Image Offset (in mm) is used to raise or lower the printed image on the label. The
default is 0.0 mm. To raise the image on a label, lower the value. To lower the image
on a label, increase the value. For details, refer to Image Offset section in the Label
Printer setup.
Manual Mode Enabled
This feature is used when a package is weighed in manual mode. When checked, the
Dayglo label will print, but must be manually removed and applied each time a label
prints. When unchecked, no DayGlo label will print in manual mode.
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METTLER TOLEDO® Commander User's Guide
Bottom Label Printer
Setup
Bottom Label Printer
Click in the box “Bottom Label Printer” to display additional options.
Current Label Stock
This is the size of the labels you have installed in the bottom printer. Available sizes
include 2.4”, 3.3”, 3.7”, 4.2”, 4.7”, and 5.1”. When using long labels with narrow
trays, the label may hang over the side if it is too wide for the tray.
Eject Length
This is the position the label will stop at after printing. To have the label stop farther out
from the printer, increase this value. The default is 13.5 mm.
Image Offset
The Image Offset (in mm) is used to raise or lower the printed image on the label. The
default is 0.0 mm. To raise the image on a label, lower the value. To lower the image
on a label, increase the value. For details, refer to Image Offset section in the Label
Printer setup.
Label Width
This value is the width in millimeters of the current label stock.
Conveyor Speed
The value of inches per second speed should be set to 25.0 for the Commander.
Inverted Delivery
Used when a label stock is wound 180 degrees from the normal winding. The normal
delivery is the label will print bottom first. When Inverted Delivery is checked, the top of
the label will print first.
Manual Mode Enabled
Used when a package is weighed in manual mode. When checked, the bottom label
will print, but must be manually retrieved and applied each time a label prints. In this
mode, when a label is printed, the conveyor will start and the operator must either block
the photoeye to deliver the label or place the package on the conveyor blocking the
photo so it will convey and apply the label. When unchecked, no bottom label will print.
Label Format
This is the format style of the labels in the bottom printer. If NONE is selected, no bottom
label will be printed.
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Chapter 6: Controller - Touchscreen
Barcode Setup
Calibrate Printer Gap
Sensor
New labels may need to be set up in the printer to work properly by using this function.
By selecting “Calibrate Label Printer”, “Calibrate DayGlo Printer”, or “Calibrate
Bottom Printer” the gap sensor in the printer can be calibrated if labels are not ejecting
properly (multiple labels or partial labels ejected).
After selecting “Calibrate Label Printer” or “Calibrate DayGlo Printer”, or “Calibrate
Bottom Printer” press “Accept” and catch the ejected calibration test labels.
Barcode Setup
Barcodes are configured according to your scanner requirements. See your store IT
department and the UC Software Technical Manual and UC Service Manual for
additional information.
Barcode Type
Select a Barcode Type of UPC, EAN-13, EAN-128, or GS1 (Version 4.2 and later) bar
code symbols. Only valid settings will display per each bar code type.
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METTLER TOLEDO® Commander User's Guide
UPC Barcode
By-Weight Prefix
By-Count Prefix
Std. Pack Prefix
Run Total Prefix
Select the bar code prefix. This is the bar code type and is the first
character of the bar code. The default is 2.
By-Weight Format
By-Count Format
Std. Pack Format
Run Total Format
Refer to the code explanations.
Price Check
Override
When a PLU contains a command to turn off the price check digit,
(Ex: Action Code 49), this selection determines what will print in
the price check digit space. A hard zero or a six-digit item number
can be selected.
Manufacturer
Number
This selection allows for a default five-digit manufacturer number,
when used with type 0, 1, 3, 5, 6, or 7 bar codes, replacing the
first five MSD digits of the item number.
0
1
2
3
4
5
6
7
General Merchandise. (No price is encoded)
Not identified.
Random-Weight. Item number with total price encoded.
National Drug and Health items. Similar to Type-0.
In-Store Marking.
Coupons.
General Merchandise. (No price is encoded)
General Merchandise. (No price is encoded)
NNNNN ##### X
NNNNN N#### X
NNNNN 0#### X
NNNNN C#### X
NNNNN $$$$$ X
NNNNN N$$$$ X
NNNNN 0$$$$ X
NNNNN C$$$$ X
(5-D Item/5-D Wgt)
(6-D Item/4-D Wgt)
(5-D Item/0/4-D Wgt)
(5-D Item/C/4-D Wgt)
(5-D Item/5-D Price)
(6-D Item/4-D Price)
(5-D Item/0/4-D Price)
(5-D Item/C/4-D Price)
Format Codes:
N Item number Digits.
C Check Digit.
0 The number zero.
$ Total Price Digits.
# Weight Digits.
X Symbol Check Digit.
D Digit.
EAN-13 Barcode
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By-Weight Prefix
By-Count Prefix
Std. Pack Prefix
Run Total Prefix
Enter the bar code prefix. The default is 21.
By-Weight Format
By-Count Format
Std. Pack Format
Run Total Format
Refer to the code explanations on the left.
NNNNC ##### X
NNNNN ##### X
NNNNC $$$$$ X
NNNNN C$$$$ X
NNNN$ $$$$$ X
NNNNN $$$$$ X
NNNNN N$$$$ X
(4-D Item/C/5-D Wgt)
(5-D Item/5-D Wgt)
(4-D Item/C /5-D Price)
(5-D Item/C/4-D Price)
(4-D Item/6-D Price)
(5-D Item/5-D Price)
(6-D Item/4-D Price)
Format Codes:
N Item number Digits.
C Check Digit.
0 The number zero.
$ Total Price Digits.
# Weight Digit.
X Symbol Check Digit.
D Digit.
Chapter 6: Controller - Touchscreen
Barcode Setup
EAN-128 Barcodes
AN-128 is an application standard of the GS1 implementation using the Code 128
barcode specification. It is commonly called GS1-128. It uses a series of Application
Identifiers to include additional data such as use-by dates, batch numbers, quantities,
weights and more. The bar code can be configured by touching one of the format boxes
to open the Barcode Format Pattern editor.
GS1 Databar Barcodes
GS1 Databar is a stacked barcode that can have up to 3 rows of barcode data. It can
contain up to 7 different pieces of information (Application IDs). The data always
contains the Application ID 01 or GTIN number (the 14 digit item number of the PLU),
and can contain the following optional Application IDs (in order generated in the
barcode):
ID
Data Item
Notes
01
GTIN
Always selected, 14 digit Item Number
392x
Total Price
up to 15 digits, “x” is decimal position
8005
Unit Price
6 digits (no precision indicated)
15
Sell By Date
6 digits (YYMMDD)
17
Use By Date
6 digits (YYMMDD)
13
Pack Date
6 digits (YYMMDD)
3103*
Net Wt (KG)
6 digits, lower 3 are right of decimal point
3202*
Net Wt (Lb)
6 digits, lower 2 are right of decimal point
30*
Count
up to 8 digits
* = can contain one of these fields based on loadcell setting and package type (BW/BC/SP)
The desired fields can be configured in the PLU record or in Setup / Barcode Settings if
the PLU record is set to “Use Scale Settings”. The Barcode Settings screen has an
additional checkbox to put a human readable text line under the barcode. Only one line
of text will be drawn and the number of characters depends on the width of the barcode
field. Since this symbology is “variable width” based on the number of fields selected,
the barcode will be rendered from the starting position (top, left) of the barcode field
defined in the label format, and continue to the right edge of the label. It will be rendered
for the specified field height. If the data will not fit in one row of bars, two or three rows
will be generated, each row being one half or one third of the height.
GTIN only
GTIN, Total Price, and Count
All Fields
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METTLER TOLEDO® Commander User's Guide
Presets Setup
Preset Quick Key Editor
Note: This feature is valid
for scale application
versions 4.3 or later.
Presets are used for one-touch call up of PLU records. Instead of entering the PLU
number, the preset keys are assigned for a specific PLU number and department. When
the preset key is pressed, the PLU is automatically called up. There can be many pages
of presets and the PLUs can be retrieved from any department. The pages are selected
using the Page Buttons at the bottom of the screen. You must first configure the pages,
and then the preset keys for that page can be configured. With Version 4.2 or later, a
“Graphical Tare” page can be created with the preset editor.
The Preset Quick Key Editor is used to add or modify preset keys from the Main screen.
This feature must be enabled in Setup Mode.
To enable this feature, navigate to Setup –> Unit Setup –> Scale Settings. From the last
page, change the "Preset Quick Edit Touch and Hold Time" to the amount of seconds
you would like to hold down the Preset to configure it. To disable this feature, set it to 0.
The "Preset Quick Edit Timeout" setting selects the time before the Preset Quick Edit
Screen will change back to the Main Screen without any activity. Any changes made
without saving will be lost if the timeout returns back to the Main screen.
There will be always a Security Login Screen before you get to the Edit Screen, even if
Security is not configured in the scale. Only Supervisor or Technicians can log in. There
is NO Operator login for this feature. When you successfully logged in, you can add,
remove and swap presets, only for the Preset Page you logged in. No functions are
available to delete or swap a Navigation Preset. After saving, the system reverts back to
normal mode, where you can switch pages and re-enter the editor.
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Presets Setup
Tare can be entered by either selecting the preset key, entering the value, or by placing
the container on the platter then pressing the “Platter Tare” key. Graphical tare is enabled
from the Unit Setup/Scale Settings page 3. (Version 4.4 screens shown)
Page 1
Page 2
Page 3
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METTLER TOLEDO® Commander User's Guide
Pages
Here is an example screen that has been configured with various departments.
Pages are represented by the buttons along the bottom of the screen, usually different
departments. To setup preset pages, press the Pages button.
Then select the action you want to perform Add, Go to, Edit, or Remove a Page, you
can also Add or Remove a Linked Page, as well as Remove all pages or Swap
Pages.
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Chapter 6: Controller - Touchscreen
Presets Setup
Add Page
To add new pages, touch the Pages button (1) then select Add Page (2).
1
2
Press the Page Format box (1) and select Text-based page, Graphical page or
Graphical Tare page. Press the Page Layout (2) and select the number and size of the
preset keys on the page (4x3, 4x4, or 4x6 Text or Graphical Preset) or (2x2, 2x3, 3x2,
or 3x3 Graphical Tare).
1
2
3
If you wish the page to be accessed using a button on the bottom of the screen, select
the check box Show on Tab Bar? (3). If the page will be used as a link accessed by
pressing one of the preset keys, leave the box unchecked.
Press the Next> button to continue the Page setup. Add pages automatically by
selecting By Department for the Page Type, or manually using Custom.
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METTLER TOLEDO® Commander User's Guide
If you select By Department, pages of preset keys for all PLUs in that department will be
created. To program the preset keys manually, select "Custom" from the drop down
menu. Select either "By Department" or "Custom" from the drop down list and press
Next> to continue.
Adding Preset Pages By Department
If you are adding pages by department, next select the department from the drop down
list and press Next> to continue. Select the department page you wish to create from the
drop down menu.
Based on which department you selected, the number of pages automatically created
will correspond to all PLUs from that selected department.
You can go back by pressing the <Back button, finish by pressing the Done button, or
cancel all by pressing Cancel.
Note: When you are all done programming presets, press the Save button before exiting
the Presets Menu to save your settings.
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Chapter 6: Controller - Touchscreen
Presets Setup
Adding Pages using Custom
First select Custom from the dropdown menu, then press Next>.
This will give you a page where you can Rename the page (all new pages default to
“Page X”) and / or give the page an Alternate Name. An Alternate Name is used when
the Alternate Language button is pressed.
The same process is used to set or edit the Alternate Name or to Rename Page.
To edit the new page name, press the Rename Page button, and then type in the new
page name. Press the Apply button when you have completed the new Page name.
NOTE: When you are
finished programming
presets, be sure to press
SAVE before exiting or the
changes will not be
saved.
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METTLER TOLEDO® Commander User's Guide
This will return you to the Add Preset Page screen. To go back press the <Back button,
finish by pressing the Done button, or cancel all by pressing Cancel.
Note: When you are all done programming presets, press the Save button before exiting
the Presets Menu to save your settings.
Edit Page
Editing a Page is similar to Adding a Page, only you are modifying an existing Preset
Page, rather than creating one.
Select the Page you want to edit along the bottom bar (1), press the Pages button then
select Edit Page (2) from the dropdown menu.
2
1
This will return the Edit Preset Page screen. From here you can edit the Page Name,
the Alternate Name, and the Page Layout. You can also modify the Show on Tab Bar?
option. When checked the Page will appear as a button along the bottom of the
screens.
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Chapter 6: Controller - Touchscreen
Presets Setup
Graphical Tare Presets
The Tare override (by pressing the Tare box on a By Weight PLU) will bring up the
Graphical Tare screen. Tare can be entered by either selecting the preset key, entering
the value, or by placing the container on the platter then pressing the “Platter Tare” key.
The Graphical Tare feature is enabled by Unit Setup / Scale Settings. If the feature is
enabled but no tare pages are configured, then the standard Forced Tare wizard will be
used. The graphic images for the containers exist in a sub-directory of the “Mettler
Toledo\Service\images” directory called “tares”.
The graphical tare pages are created within the presets menu. When you select Preset
Setup and Add Page, you can select a Graphical Tare page type and select the page
layout.
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METTLER TOLEDO® Commander User's Guide
Next, press a key and the Edit Preset button.
Enter the Description, tare, and choose a graphic. Standard tray and bag images are
supplied with the Commander. The tare value is shown as Line 2 of the description. It is
automatically inserted when the tare is entered and should not be manually edited.
Press Done to save and exit.
When you are finished with the page, press Save to save the new page and to exit.
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Chapter 6: Controller - Touchscreen
Presets Setup
Keys
Edit Preset Keys
Use Edit Preset to add or modify a preset Key (PLU). To ADD a preset: select a blank
(empty) preset key and then press the Keys button. Select Edit Preset from the
dropdown menu. To EDIT an existing preset: to modify an existing preset button select a
populated preset button and then press the Keys button. Select press Edit Preset from
the dropdown menu. Follow the below instructions for the next step for both Adding and
Editing a Preset Key. Press Choose PLU to select a PLU for the key or Choose Page to
have the key link to another Preset page.
Choose PLU
To select a new PLU, touch the Choose PLU key. Press the Next> key to continue
without changing the PLU. If you pressed the Choose PLU button, there are two
methods to find PLU; List and Search.
List Method
Select the department where the PLU is located by touching the + button next to the
department. You can scroll through the list of PLU numbers. Select the PLU you wish to
use by touching it so it is highlighted, then press the Select key. This will return you to
the PLU number in the Configure Preset Wizard screen.
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METTLER TOLEDO® Commander User's Guide
Search Method
If you use the Search key, you can find a PLU by the PLU number or the PLU
description.
Select by PLU Number if you know an individual PLU’s number. You will be prompted
with a keypad, enter the number by touching the screen.
After entering the number, press Enter. If the number is valid it will return details on the
number for you to select on the page. If the number is not a valid PLU number, you will
receive a screen telling you it does not match.
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Chapter 6: Controller - Touchscreen
Presets Setup
Select the Search method, by PLU Description if you want to return a list of possible
PLUs.
This will give you a keyboard to type in a phrase or part of a phrase that will be
searched in the PLUs. After typing in the search, press Apply.
For example, a search of the description “lean” returned the following results:
Highlight the PLU you wish to use, then press the Select key. By pressing the Edit the
Description or Alternate Description key, you can modify those descriptions, or go
back to select a different PLU by pressing <Back, or complete the procedure by pressing
Done.
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METTLER TOLEDO® Commander User's Guide
At this point, you can press Done to quit or program another preset. When finished,
press the Save button to save and exit. To exit without saving any of the changes, press
the Cancel button.
Choose Page
To link a preset key to another preset page (rather than a PLU), touch the Choose Page
button.
The returned list will have all available Preset Pages that you could assign to the Preset
Key. Touch the page you wish to assign to the key. Once highlighted, page details will
appear on the right. Touch the Select button once you have made your selection.
You will be returned to the Configure Preset Wizard, the Page Name and Page # lines
will reflect the Page you just selected. Press the Next> button.
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Chapter 6: Controller - Touchscreen
Presets Setup
On the next Configure Preset Wizard screen you can Choose a Graphic, Edit the
Description and the Alternate Description of the Preset Page you just added. Note: this
is not a global Description name change. Any Description changes will only apply to
this instance where the Page has been added in as a Key.
Configure Preset Wizard
Modify the Preset Button color, description, and alternate description.
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METTLER TOLEDO® Commander User's Guide
To change the preset button color, press the "Choose Text/Key Colors" button.
Select the new color combination to use for the preset button.
The new button with the color selected with be shown in the preset grid.
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Chapter 6: Controller - Touchscreen
Presets Setup
To create a custom color combination, press the Colors button. Touch the combination
to change.
Select the new colors for background and text. Press OK when done.
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METTLER TOLEDO® Commander User's Guide
Backroom Setup
This selection is used to configure Items such as Indexer, Date Forward, Macros, Option
Screen Overrides, and to view Indexing Errors. Backroom Setup also provides a
summary of Hardware Information for easy reference.
Hardware Version Information:
Loadcell: C16238900A
Indexer: 648 B174424R
Wrapper: Sept 19 2010
Label Printer C174125R
Dayglo Printer: C174125R
Choose Indexer
Date Forward Hour
Cycle Lifter, Cycle Xfer,
Cycle Convey
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From the Choose Indexer field select which type of Indexer will be used, or NONE. The
Default for Commander is 648. This should only be changed by a technician.
From the Date Forward Hour field select which hour the shelf life / use by date
advances. This function can be used to advance the date one day for items packed late
in the day.
These buttons will move the Lifter, Transfer Belt (Xfer), or Discharge Conveyor when
pressed.
Chapter 6: Controller - Touchscreen
Backroom Setup
Macros Setup
Macros allow you to program a button to perform tasks such as changing the tare,
discounting the price, etc. There are standard macros already installed. You can edit
these macros, delete any macros, and add new macros.
The macro can include the following items:
Macro Name – The name of the macro will be used on the button text.
Tare – The tare configured in the macro can temporarily override the PLU tare.
Discount Type – Select None, Unit Price Discount, or % (percentage) off Total Price.
Amount – If Unit Price Discount is selected, enter the amount that will be subtracted
from the PLU programmed price. If % off Total Price is selected, enter the percentage
you wish to discount the PLU total price (example: enter 10 for a 10% discount).
Accumulator – You can specify if you wish to have the transaction recorded in a
different accumulator that you specify. Select the Rewrap, Inventory, or a custom
accumulator you have created. Note: Accumulator options can be customized by using
the Accumulator Setup Screen (from the Unit Setup).
ADD MACRO
To ADD a new macro, press the Add Macro button.
Next, fill in details of the new macro:
Macro Name – touch the blank field to bring up the keyboard. Enter in the name of the
new macro.
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METTLER TOLEDO® Commander User's Guide
Discount Type – using the drop down menu select Unit Price Discount or % Off Total
Price depending on what type of discount will be applied. If no discount is to be used,
select None.
Discount Amount – touch blank field to bring up a keypad. From here enter a fixed
amount that will be discounted. Press Enter when finished.
Accumulator – using the drop down select an accumulator (totals) to apply to this
macro.
Tare – touch the blank field to bring up a keypad. From here enter a the Tare to be
assigned to this macro. Press Enter when finished.
Press the Save button to save your new macro, or Cancel to exit without saving.
The new macro will be created and listed three times (four if fractional pricing is
enabled). The macro is duplicated for each of the pricing modes which are listed as
codes when you scroll to the right to view the PLU Type column. The codes are as
follows:
0 = By Weight Pricing
1 = By-Count Pricing
2 = Fractional Pricing (when enabled in setup)
3 = Standard Pack Pricing
EDIT MACRO
The macro can be configured different for each pricing mode using the Edit Macro
function. Highlight the macro to edit and then select Edit Macro.
Now the existing macro’s name, discount type, accumulator, tare, and discount amount
can all be edited.
Press the Save button to save your changes, or Cancel to exit without saving.
DELETE MACRO
A macro can be deleted entirely by highlighting it and selecting Delete Macro.
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Chapter 6: Controller - Touchscreen
Backroom Setup
Macro Placement
This feature allows you to customize up to 4 macro buttons. You can enable/disable
any of the macros from this screen. You can also swap positions, replace and remove
the listed Macros. Note: There are 8 positions shown, but only the top 4 can be used
in the Commander.
Rewrap – Flags the item as being previously labeled.
Turn Label – When the PrePack controller is used with an automatic label applicator,
selecting this macro will turn the label 90º.
Family Pack – Discounts the item unit by $.10. This can be changed in Macros
Setup.
Bottom Label – When a bottom label applicator is used, this will force the unit to
apply a bottom label to the package.
Inventory – Not used on Commander.
Manually Apply Label – Not used on Commander.
Not Configured – Bottom two not used on Commander.
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METTLER TOLEDO® Commander User's Guide
Setup Passwords/Levels
The Commander can support up to 9999 unique Operator IDs. Each Operator ID and
Supervisor can have different security settings, permissions, and all transactions can be
reportable. Passwords are used to limit access to various functions, both in Operator
setup security and for Operator transaction use.
To enable the use of passwords, the “Use Security” box must be checked. When this is
checked, passwords will be required to enter into the setup mode.
For Operator transaction security and tracking, the “Operator Password Required” box
must be checked. When this is checked the Operator will have to enter their password to
perform certain functions on the Commander.
Both passwords can be up to 5 digits and must be numeric. The Supervisor defaults
with access to all functions.
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Chapter 6: Controller - Touchscreen
Quick Edits
Quick Edits
The Quick Edits selection is used to change some of the more common numeric data in
a PLU record. The Quick Edit function changes the record in the database immediately.
Items that can be changed include the price, tare, shelf-life, and use-by date. Quick
Edits are accessed by pressing the Setup button on the Main screen. The Setup screen is
shown below.
Touch the Quick Edits button to enter the Quick Edits mode and select the department
(below). Press Next to continue or Cancel to exit.
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METTLER TOLEDO® Commander User's Guide
The Quick Edits screen displays the current department. Type in the PLU number and
press the Enter key. The PLU data will be retrieved from the database. To change any of
the displayed fields, touch the box that displays the data.
The PLU can also be converted to a Frequent Shopper price by touching the Frequent
Shopper Type and Price boxes.
To change the Shelf Life or Use By dates by touching the appropriate boxes and
selecting a new date from the calendar.
Touch the arrow keys at the top to change the month. You can also enter the date
numerically by touching the “Use Numerical Keypad” key.
Touch the new date, and then press the OK key to make the change.
Repeat this process for any other items that need to be modified.
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Chapter 6: Controller - Touchscreen
View Version Information
View Version
Information
View Logs
Minimize Application
Serial Devices Setup
This button will display the Commander Controller software version and part number, as
well as the IP address.
Used for service to aid in troubleshooting problems. This includes a calibration and error
log, as well as this screen logs certain items that are required by Weights and Measures
NTEP regulations. The error log is a display of the current genx.log file.
Minimizes the application (without exiting) to the task bar.
This screen is used to configure devices connected to the Commander Controller such
as the printers, load cell, and indexer. Do not change this setup or you could disable a
device. The Refresh button can be used to attempt to re-establish communications with
an offline device if it does not reset normally.
In version 4.2 or later, this function can be accessed through the Operations button on
the Main Screen.
Load Cell Setup
This function is used to setup the Load Cell weighing component. Normally, only a
qualified technician should make any changes in this area. See Commander Service
Manual for details.
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METTLER TOLEDO® Commander User's Guide
Launch External
Program
Use this function to access the UC Editor (Windows only), UC SmartLabel (Windows
only), Production Reports (Windows only), Task Manager (Windows), and
Touchscreen Calibrator; as well as any user loaded programs. Details are in the UC Line
Software Tech Manual for these external applications.
Note: Although not required, it is recommended that a USB wired or wireless mouse and
are available if planning on using any external applications.
Note: If the Wrapper’s machine covers are opened while an external application is
running causing an error window to open, use the keyboard’s ALT-TAB (Windows) or
Alt-F1 (Linux) to return to the application.
UC Editor
UC Smartlabel
Task Manager
Production Reports
Quit To Desktop
Shutdown System
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UC Editor is a tool supplied with each UC scale or controller to edit PLU data in the UC
database. Refer to the UC Line Software Technical Manual for details.
UC Smartlabel is a Windows program used to design and manage custom label
formats. Refer to the UC Line Software Technical Manual for details.
Task Manager is an optional program that features scheduling and managing tasks.
Refer to Chapter 9 Extra Programs for details.
Production Reports is an optional program used to create reports from the UC database
transaction records. From the Setup screen, select Launch External Application, from
here you can access the Commander Production Reports tool. From here you can
generate the reports. Refer to Chapter 9 Extra Programs for details.
This button will exit from the application and return to the OS deskop. Although not
required, it is recommended that a USB mouse and keyboard are available to navigate
the desktop.
Shutdown the Controller and the operating system.
Chapter 7: Cleaning and Maintenance
Daily Cleaning
7
Daily Cleaning
Cleaning and Maintenance
Always switch the power off to the Commander before performing any cleaning.
Never aim water directly at or inside the machine or at the electrical panel or control
board or spray in a manner where the splashing water could enter and damage
equipment components.
7-1
METTLER TOLEDO® Commander User's Guide
The Commander is designed to make cleaning operations simple and fast. The
following items require attention daily or more frequent as required. Refer to the
illustration below for locations of the components on the following pages. Always
disconnect power before you start cleaning the unit.
Top Covers (open)
Pressure Rollers
Package Lifter
(Under Pressure Rollers)
Center Clamp
Transfer Belt Cover
Side Clamps
Film and Package
Drive Rollers
Transfer Belt
Controller
Film Folders/Distributor
(Under Transfer Belt)
Safety Light
Curtain
Printer
(Data Label)
Infeed Belts
Sealing Belt
Photoeyes
Start Photoeye
Reflector
Start Photoeye
7-2
Safety Stop
Switch
Power Switch
Chapter 7: Cleaning and Maintenance
Daily Cleaning
1
Turn off the power switch, located
at the front right of the machine, by
rotating the red lever counterclockwise.
Lift up to open the top cover raising
it up until it is held in the open
position.
2
Next, open the clear side cover over
the transfer belt. Clean the sealing
belt and transfer belt with a soft
cloth dampened with hot water and
a mild detergent. Caution! The
sealing belt may be hot! Allow to
cool before cleaning.
Clean the film drive roller (next to
the transfer belt) with a soft cloth
dampened with hot water and a
mild detergent. Remove any debris
from the roller. Caution! Watch out
for the cutter blade below when
cleaning this area.
5
Raise the transfer belt for access to
the distributor film clamp and film
folders below it. Remove any debris
from the top and bottom of the
transfer belt fan (located between
the transfer and sealing belts).
Clean the film folders and curved
rollers with a soft cloth dampened
with hot water and a mild detergent.
7
4
6
Clean the distributor film clamp with
a soft cloth dampened with hot water
and a mild detergent.
Press down on the release lever and
remove any debris from the comb.
Clean the film gripper on the center
clamp with a soft cloth dampened
with isopropyl alcohol or hot water
and detergent. Wipe the surfaces dry
before using the machine.
8
7-3
METTLER TOLEDO® Commander User's Guide
9
Clean the pressure rollers with a soft
cloth dampened with hot water and
a mild detergent. Remove any debris
from the rollers.
Clean the tops (A) of the side
clamps with a soft cloth dampened
with hot water and a mild detergent.
Press down on each of the clamps
(B) to expose the gripper pads (C).
Clean each of the pads (C) with soft
cloth dampened with hot water and
a mild detergent. Allow to dry before
using the machine.
11
Remove the scale risers by grasping
them in the middle and pulling them
upward (additional details on next
page).
Remove the scale platter by lifting
the platter up and out. Clean daily
using hot water, detergent, and a
brush to clean the slots. Dry all the
parts and replace in the infeed.
13
14
Clean the infeed belt surfaces with a
soft cloth dampened with hot water
and a mild detergent.
Wipe off all exterior surfaces with a
soft cloth dampened with a mild
detergent.
7-4
12
Clean the lifter and belt surfaces with
a soft cloth dampened with hot water
and a mild detergent.
Clean the photoeyes with a soft cloth
dampened with hot water and a mild
detergent. Do not use a paper towel
or other abrasive material. It will
scratch the photoeye lens. Wipe off
all infeed belts.
15
10
16
Chapter 7: Cleaning and Maintenance
Infeed Cleaning
Infeed Cleaning
As the point of entry to the machine, the Infeed and Scale often need extra cleaning.
Begin by removing the metal risers:
1. Grab the riser body near the center (indicated by arrow below).
2. Pull firmly upward (see below) but be careful not to bend the riser.
3. Set aside for detailed cleaning.
NOTE: do not spray
water into this area!
Remove for Cleaning
1. Wipe off using a wash cloth and mild detergent or if heavy cleaning is needed, take
the risers and rinse in a bucket with warm water and a mild detergent.
2. Take a wash cloth with cleaning solution and wipe down the scale platter.
Re-inserting
1. Insert the risers with the raised hump toward the front of the machine (closest the
operator, see below). Align the riser ends with holes in the infeed platter.
2. Push the riser into its holes, flexing the ends as necessary to make sure they
insert properly.
3. Press firmly down on the riser’s center.
4. Inspect for basic level. If one side is obviously higher or lower than the other, pull
out the riser and reinstall it.
Clean the reflector on the scale
platter. If it is dirty or covered with
any debris, this can cause E65 or
E66 errors.
Raised area to the front of the machine.
7-5
METTLER TOLEDO® Commander User's Guide
Controller Cleaning
7-6

Do not use solvents or commercial cleaners on the unit. They may harm the
surfaces or damage the touchscreen.

Do not spray directly on or at the unit!

Touchscreen - Only use a soft clean cloth dampened with mild detergent and
water to clean the Touchscreen. Do not scrape with sharp objects.

Controller Covers – Clean using a soft clean cloth dampened with a mild
cleaner or detergent and water.
Chapter 7: Cleaning and Maintenance
Printer Cleaning
Printer Cleaning
1
Before cleaning, open the printer
door and press the printer Power
Switch to the OFF position. (Your
system may have one or two
printers.)
Do not spray or wash down these
machines. Do not pour or spray
water or any liquid directly onto any
part of these machines.
3
2
Supplies you will need include: a
mild detergent, alcohol, soft
cleaning cloths, METTLER TOLEDO
Cleaning Pen (P/N 082287020),
and hot water.
Clean all covers with a soft cloth
dampened with hot water and a
mild detergent. Remove any labels
stuck to the covers and use a cloth
dampened with alcohol to remove
any glue residue.
4
7-7
METTLER TOLEDO® Commander User's Guide
Remove the lock pin and rotate the printer(s) away from the body of the Commander for
easy access to the applicator head and skis.
A
A
1
B
Clean the label delivery skis (A) and
applicator head (B) with a soft cloth
dampened with alcohol. Clean the
rubber platen roller (C) with a soft
cloth dampened with a mild
detergent. Note: see below for
additional DayGlo Printer specifics.
Next, unlock the printhead by first
lifting up on the rear of the printhead
(1) and then pivoting the assembly
up (2).
C
3
Clean any glue or label debris from
the printhead with the Mettler Toledo
cleaning pen (082287020) or a
soft cloth and alcohol. Do not
scrape or use any sharp object that
could damage the printhead.
Use a soft clean brush or air to blow
any label dust from the printer gap
sensor. Do this also when loading a
new roll of labels. When you are
finished, turn the power switch back
to ON.
5
B
A
7-8
2
If your system includes the DayGlo
printer, clean the applicator head
(A) and ski (B) with rubbing
alcohol. Pay special attention to
adhesive residue buildup on the
inboard vertical edge of the ski.
4
Chapter 8: Troubleshooting
Printer Troubleshooting
8
Troubleshooting
Printer Troubleshooting
No Label Prints
This section shows common questions and symptoms that can be used as an aid in
troubleshooting the printer and label applicator.
Possible Cause
Solution
Out of Labels
Check Label Supply.
Labels Jammed
Check labels and remove jam. Clean any labels and glue
residue from guides and platen roller using alcohol or the
Cleaning Pen (refer to Daily Cleaning Section).
No Power To
Printer
Check Power to Printer. Is Power LED on? Check Printer
Power Switch.
Labels slipping on
platen roller
Clean any labels and glue residue from guides and platen
roller using alcohol or the Cleaning Pen (refer to Daily
Cleaning Section).
Dirty Take Label
Sensor
Clean the sensor using a soft brush (refer to Daily
Cleaning Section).
Improper Setup
Enter Setup then select Serial Devices/Setup/Refresh
Unknown Cause
Cycle power to printer. Call for service if problem persists.
Possible Causes
Solution
Label Skis Position
Label Skis must be in the down position for automatic
application.
No Vacuum on
Applicator
Check applicator head for stuck label or debris preventing
vacuum from holding the label on the head when applying.
Clean if necessary with alcohol and a clean cloth. Call for
service if problem persists.
Label Stop
Position
Labels may be not be feeding out enough causing too
much of the label to be stuck on the liner. First clean the
platen roller and gap sensor, then retry. Check Label Eject
value in setup. If problem persists, call for service.
Unknown Cause
Cycle power to printer and retry. If printer communication
error results, enter Operations Menu and use Reset Printer
button (Software version 4.2 or later). Call for service if
problem persists.
Clean the Platen Roller
Pick/Apply Problems
8-1
METTLER TOLEDO® Commander User's Guide
Label Placement Varies
Label Applicator Won’t
Turn Labels
Possible Causes
Solution
Wrapping Mode
Change
Was wrapping mode changed from Manual Mode to
Normal Mode? Occasionally, changing from Manual Mode
to Normal Mode, causes the first label in Normal Mode to
have improper label delivery. After the first package in
Normal Mode the labels should be placed properly.
Packages slipping
on belts
Clean Infeed belts, transfer belt, and sealing belt. (See
Cleaning Section or Wrapper Cleaning Guide).
Improper feeding of
packages
Place packages square and against the guide. Do not
place the package too far into the machine. Package could
also be dragging on a riser that is not fully inserted.
No Vacuum on
Applicator
Is the applicator head holding the label after it is fed?
Check applicator head for stuck label or debris preventing
vacuum from holding the label on the head when applying.
Clean if necessary with alcohol and a clean cloth. Call for
service if problem persists.
Unknown Cause
Cycle power to printer and retry. If printer communication
error results, enter Operations Menu and use Reset Printer
button (ver 4.2 or later). Call for service if problem persists.
Possible Causes
Solution
Applicator Head
Loose
Tighten applicator lock nut.
Improper Setup
Check Label Turn Mode setting.
Unknown Cause
Cycle power to printer and retry. If printer communication
error results, enter Operations Menu and use Reset Printer
button (ver 4.2 or later). Call for service if problem persists.
Light/Mottled Print
8-2
Possible Causes
Solution
Printhead Not
Latched
Latch the Printhead.
Dirty Roller or
Printhead
Clean Printhead and Platen Roller with alcohol or cleaning
pen. Clean any residue from platen roller. (Refer to
Cleaning Section).
Defective Labels
Test printing with known good batch of labels.
Unknown Cause
Cycle power to printer and retry. Call for service if problem
persists.
Chapter 8: Troubleshooting
Printer Troubleshooting
Extra Labels Print
Possible Causes
Solution
Label Delivery Mode
Incorrect
Check label format for stripped/unstripped mode. In
automatic applications, the format must be set to
Stripped Mode.
Dirty Roller or
Printhead
Clean Printhead and Platen Roller with alcohol or
cleaning pen. (Refer to Cleaning Section or Cleaning
Guide).
Incorrect Calibration
or Eject Length
Check Eject Length in Setup/Label Printer. Reset to lower
value and retry. Calibrate Printer (in Setup mode.)
Defective Labels
Test printing with known good batch of labels.
Unknown Cause
Turn power off, hold label feed button, turn power back
on. Release button after 10 sec. Catch labels as they
feed out. Retry. Call for service if problem persists.
Possible Causes
Solution
Labels not installed
correctly
Check that labels are installed correctly, against the
label guides, and in the gap sensor.
Printhead Not Latched
Latch the Printhead.
Clean gap sensor.
Dirty Roller, Printhead,
Gap Sensor
Clean Printhead and Platen Roller with alcohol or
cleaning pen. Clean the gap sensor with a soft brush.
(Refer to Cleaning Section).
Clean roller and skis.
Incorrect Calibration or
Eject Length
Check Eject Length in Setup/Label Printer. Reset to
higher/lower value and retry. Calibrate Printer (in Setup
mode.)
Defective Labels
Test printing with known good batch of labels.
Unknown Cause
Turn power off, hold label feed button, turn power back
on. Release button after 10 sec. Catch labels as they
feed out. Retry. Call for service if problem persists.
Incorrect Label
Indexing
8-3
METTLER TOLEDO® Commander User's Guide
Wrapper
Troubleshooting
Film Tears or Tracks
Poorly
Gaps in Film, Poor or
No Overwrap
Not Picking Film
8-4
Following are lists of common symptoms to aid in troubleshooting wrapping problems.
Possible Causes
Solution
Film Installed
Incorrectly
Check film against the threading diagram.
Defective film.
Replace film with new roll. If error persists, call for
Service.
Possible Causes
Solution
Film Not Locked on
Bobbin
Center the film on the bobbin and tighten knob.
Film Pulling out of
center clamp.
Clean center clamp.
Film Pulling out of side
clamps
Near end of roll - change roll. Clean side clamp gripper
pads and allow time to dry. Retry operation after
machine is dry.
Wrong Film Tension
setting
Check that the Film Tension (set on the Wrapper
Control screen) is set for the recommended tension for
the type of package being used.
More film on one side
of the package or open
on one side.
Film roll is not centered. Check film installation. Center
the film on the roller.
Unknown Causes
If error persists, call for service.
Possible Causes
Solution
Incorrect Wrapping
Mode
Is Prewrap selected? Check on Wrapper Control
Screen. Weigh/Wrap/Label uses Normal Mode.
Transfer Belt open or
out of place.
Lift and reclose Transfer Belt.
Film incorrectly
loaded.
Reload Film and lock the roll on the bobbin by
tightening the locking knob.
Center clamp dirty.
Remove any film or debris from clamp. Clean the
center clamp and allow to dry. Retry operation.
Film wrapped around
distributor film roller.
Remove any film or debris from distributor film roller. If
error persists, call for Service.
Unknown Causes
Turn wrapper power switch off then back on and restart
wrapper. Call for Service if problem persists.
Chapter 8: Troubleshooting
Error Logs
Error Logs
There are two logs that are maintained to record error for the Controller Only and for the
Complete System.
Controller Error Log
For Controller specific error information, from the Setup Screen click on View Error
Logs.
The error log is used for service to aid in troubleshooting problems. The calibration log
shows the items that are required by Weights and Measures NTEP regulations. The error
log is a display of the current genx.log file.
8-5
METTLER TOLEDO® Commander User's Guide
Wrapper System Error
Log
For troubleshooting the entire Commander system, go to the Wrapper Control screen
(from the main screen click on the Wrapper button or from the PLU edit screen click on
Wrapper Program box).
C
5: Low Tension 13”
OK
C
C
The Errors logs can be viewed by clicking on Last 10 Errors that will display the last 10
errors the wrapper reported or clicking on All Hardware Errors.
Clicking on All Hardware Errors will display all the errors (controller, wrapper, indexer)
that the system had since last service. This list can be sorted and displayed by date of
problem, the area the problem occurred (controller, wrapper, indexer) or by Error
Description.
8-6
Chapter 8: Troubleshooting
Wrapper Status Screens
Wrapper Status Screens
When certain errors occur, the Error Display screen will be activated. The message and
illustration will show the area where the problem is located and give suggested
solutions.
Commander Error
Codes
Below is a list of status messages or error messages that may display.
Code
Description
Solution
101
Service Test Jumper Installed
and Photoeye Blocked on
power up.
Call for Service.
107
108
109
Internal Wrapper Error
Power down wrapper and controller, then
restart wrapper and controller. If problem
persists, call for service.
110
Lifter Stalled Or Lifter Sensor
Not Working
Verify there are no packages jammed in
wrapper. Turn wrapper power switch off
momentarily then back on and restart
wrapper. Call for Service if problem
persists.
111
Infeed Photoeye Blocked On
Power-Up
Check the Infeed area to verify that it is
clear. Clean the Photoeyes and remove
any debris. Call for Service if problem
persists.
113
Conveyor Photoeye Blocked
On Power-Up
Check for jam on lifter - remove jam.
Clean Photoeyes and remove any debris.
Call for Service if problem persists.
8-7
METTLER TOLEDO® Commander User's Guide
Code
8-8
Description
Solution
120
Weighing Error
Do not touch packages when weighing.
Packages must not rock and must be
stable while on the scale. Press RESET
and rerun package. Verify platter and
risers are not touching any supports or
belts. If problem persists, call for service.
121
Wrapper Timeout, Pack on
Infeed was removed
A package was temporarily detected by
the package detection photoeye. If this
was not the case, the photoeye or the
reflector could also require cleaning.
Press RESET and retry.
122
Package not detected by the
Transfer Belt Photoeye
The package may be stopped in the
wrapper or on the Transfer Belt.
123
Package blocking the
Transfer Belt Photoeye
A package may be stopped between
Transfer and Sealing Belts. Check/clean
Photoeye between Transfer belt and
Sealing belts. Check package placement
when placing on infeed belts. Refer to the
guide on the infeed.
130
132
133
134
Price Label Applicator
Internal Error
Turn wrapper power switch off
momentarily then back on and restart
wrapper. If error persists, call for service.
135
Price Label Not Ready To Be
Applied
The package arrived at the printer, but the
label is missing. Check price label printer
and labels. Rerun package. If problem
persists, call for service.
136
137
Price Label Printer Internal
Error
Press RESET and run another package.
Turn the printer power switch off
momentarily, and then back on. Press
the label feed button. If a label did not
come out, shut down the controller and
turn the wrapper power switch off. Switch
the wrapper power back to on and then
the Controller. When the system is ready,
retry operation. Call for Service if problem
persists.
140
141
142
143
144
145
146
147
DayGlo Printer Internal Error
Check DayGlo printer. Turn DayGlo printer
power switch off momentarily then back
on. Press the label feed button. If a label
did not come out, shut down the
controller and turn the wrapper power
switch off. Switch the wrapper power
back to on and then the Controller. When
the system is ready, retry operation. If
error persists, call for service.
150
Indexer Internal Error
Turn the wrapper main power switch off
momentarily and back on. Retry
operation. If error persists, call for
service.
E00
Wrapper Ready
Normal startup message. Press start.
Chapter 8: Troubleshooting
Wrapper Status Screens
Code
Description
Solution
E01
Machine starting, the power
is on
Wait for E00 to be displayed and then
push start.
E02
Machine CPU Reset
Wait for E00 to be displayed and then
push start.
E03
Safety Stop –Covers open or
Safety Photoeye Blocked
Check that all covers are closed correctly,
the Stop Switch is not depressed, and the
Safety Photoeye is not blocked. Clean
photoeyes (see cleaning section). If error
persists call for service.
E04
Open Top Cover / Remove
package
After a package jam, open the top cover
and check for a package, piece of debris,
or wad of film left in the machine. The
object may have caused the jam or may
have been created by the jam.
E06
E07
Battery Backed Ram Failure
or Error
Wrapper CPU battery backed RAM
information (package counts, errors, etc.)
is corrupt and the battery may have
failed. Turn wrapper power switch off
momentarily then back to on. If error
persists, call for service.
E20
The High and Low Lifter
Sensors active at the Same
Time
Remove all packages from Commander.
Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E21
The Low Lifter Sensor was
active when it should not be
activated.
Remove all packages from Commander.
Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E22
The Low Lifter Sensor was
not active when it should be
activated.
Remove any packages and make sure
the lifter will move to the bottom of its
stroke level with the infeed belts. Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists call for service.
E23
The high lifter sensor was
active when it should not be
activated.
Check for a package jam. Remove all
packages. Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E24
The high lifter sensor was not
active when it should be
activated.
Check for a package jam. Remove all
packages. Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E31
E32
E33
E34
E35
E36
E37
Center clamp malfunction.
Remove jam and any packages. Turn
wrapper power switch momentarily off
then back to on and touch Start. Check
that film is threaded properly. If error
persists call for service.
8-9
METTLER TOLEDO® Commander User's Guide
Code
Clean the reflector on the scale
platter. If it is dirty or covered with
any debris, this can cause E65 or
E66 errors.
8-10
Description
Solution
E41
E42
Side clamp malfunction.
Remove any jammed packages. Turn
wrapper power switch off momentarily
then back to on and touch Start. Check
that film is threaded properly. If error
persists call for service.
E60
Two packages detected
entering the machine.
Insert only 1 package at a time.
Reposition packages. If error persists call
for service.
E61
Package is too large
Refer to the Tray Reference Chart in
Chapter 4 or on the wrapper. Change
feed direction (landscape/portrait) if
necessary. Make sure trays are within
recommended specifications. Packages
could be slipping on the belts or
dragging on a riser that is not fully
inserted.
Clean the infeed belts and photoeyes.
Switch to a smaller or different tray. If
error persists call for service.
E62
Package is too small
Clean all infeed photoeyes. Switch to a
larger tray. If error persists call for
service.
E63
Infeed Photoeyes Blocked or
Dirty
Clean both top and bottom horizontal
and left and right vertical photoeyes. Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists call for service.
E64
Package is too tall
Maximum height is 5.1”. Check height of
tray contents or repack.
E65
Package not sensed by
Package Measurement
Photoeyes
The Package Detection Photoeye was
activated, but, no package was detected
by the measurement photoeyes. The
package was either not conveyed into the
wrapper or the photoeyes are
malfunctioning. Clean both top and
bottom horizontal and left and right
vertical photoeyes with a clean cloth.
Also clean the reflector on the scale
platter (see photo to the left). Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists call for service.
E66
Package Detection Photoeye
is Always Activated
Remove package or debris and clean
package position photoeye. Clean the
reflector on the scale platter (see photo to
the left). Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
Chapter 8: Troubleshooting
Wrapper Status Screens
Code
Description
Solution
E67
Package was not aligned
properly, too far left or too far
forward.
The package was not positioned correctly
under infeed start photoeye. Make sure
packages are positioned under infeed
photoeye, against the guide on right side
of infeed, and not too far into the
machine. If error persists, clean
photoeyes and retry. Call for service if
unable to resolve.
E71
E72
E74
Rear Side Clamp Malfunction
Clear and remove any package jam if
one exists. Re-thread and cut film if
needed. Press start and retry operation.
Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E75
E76
Front side clamp
malfunction.
Check side and center clamp area to
verify it is clear and remove package jam
if one exists. Re-thread and cut film if
needed. Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E78
Rear Side Clamp Malfunction
Clear and remove any package jams if
one exists. Re-thread and cut film if
needed. Press start and retry operation.
Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E85
Confirm infeed is clear. Press
start
Occurs as a manual verification that a
package is not under the package
detection photoeye after an infeed error. If
error persists call for service.
E86
Infeed Safety Photoeye Did
Not Function
The Infeed Safety Photoeye did not
function for a package that entered the
machine. Clean both photoeyes and
mirrors. Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
W89
Low Internal Temperature
The internal temperature is below required
settings. When first turning the machine
on, the temperature may take several
minutes to heat up to the preset operating
temperature. You may see some
variations in wrap quality. If error persists
call for service.
W90
W91
W92
Sealing Plate Malfunction
You may see some variations in wrap
and sealing quality. Turn wrapper power
off and then back on. If error persists call
for service.
W93
Internal Heater not
Functioning
You may see some variations in wrap
and sealing quality. Turn the wrapper
power off then back to on. If error
persists, call for service.
8-11
METTLER TOLEDO® Commander User's Guide
Code
8-12
Description
Solution
W94
Sealing Plate Exceeding
Temp Limit
The film on the bottom of the tray may
melt. Do not touch sealing belt area. Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists, call for service.
W95
Sealing Plate Hotter Than
Preset
The film on the bottom of the tray may
melt. Do not touch sealing belt area. Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists, call for service.
W96
Internal Temperature Probe
Malfunction
Commander will continue to weigh, wrap
and label packages, but you may see
some variations in wrap and sealing
quality. If error persists call for service.
W97
Machine Voltage Is Low
Make sure incoming power cord to
Commander is plugged in correctly. Have
the maintenance department check
incoming power. If error persists call
service.
W98
Machine Forced Into Slow
Safety Speed
Commander is operating at a reduced
speed. Turn wrapper power switch off
momentarily then back on and touch
Start. If error persists call service.
W99
One or More Photoeyes
Malfunctioned
You may see some variations in wrap
quality. Clean both top/bottom horizontal
and left/right vertical photoeye. Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists call service.
Chapter 8: Troubleshooting
Wrapper Status Screens
Commander Help
The Commander is equipped with an on-screen help system to assist operators with
basic system operation instructions. The help system will also provide simple
troubleshooting guides and cleaning instructions.
To activate the help system, press the Help button on the controller home screen.
Remote Access
Assistance
A technician or help desk person can log in remotely to the Commander to assist in
tracking down the problem without physically being there. They can perform remote
troubleshooting and view error logs that can speed up the resolution of any issues. This
can be performed using standard Windows® or Linux tools.
8-13
METTLER TOLEDO® Commander User's Guide
For your notes
8-14
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9
Extra Programs
Task Manager
Overview
Task manager is an in-store scheduling and status verification program (Windows®
only) that is meant to assist in the operation of the Meat room, or other departments, for
better operational efficiency and tracking of important activities. These activities include
such tasks as:





Cleaning and sanitizing work surfaces, floors, etc
Activities related to processing
Maintenance of the equipment
Maintaining the inventory of supplies
Other activities related to hygiene of the environment.
Personnel using the Task Manager are identified by their login username and password.
Task manager is used to store tasks that are to be done on a regular basis. The
manager can create tasks at the controller. These tasks will then be displayed on the
day that they are scheduled. The operator can mark the tasks complete after the task is
done. If the task was not completed on the date assigned, it will show an “Overdue”
status. The operator can also select a status to show a task could not be completed and
then document the reason (example: correct part not available). Details of “Completed”
tasks’ and tasks “not done” are stored in databases.
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Requirements and
Installation
Application requires JAVA Runtime v 1.5 or above to run. SYBASE version 9.0.2 or
above is also required. The Installation package will check for both JAVA and SYBASE
Database. The Installation package will check for both JAVA and SYBASE, but has the
capacity to install only the SYBASE Database. It expects that the JAVA language version
1.5 or above is already installed on the machine and the installation will be aborted
otherwise to allow the user to install JAVA 1.5 or above.
The SYBASE dbengine 9.0 needs to be installed specifically in the path C:\Program
Files\Mettler Toledo\Service\Sybase ASA 9.0\win32. The installation package will do this
if it does not find the SYBASE dbengine 9.0 in the required path (after confirmation from
the user).
The Installation package will then install the Task Manager in the Start Up folder of the
scale. This will make the application active when the scale is started.
Starting Task Manager
When the application starts it tries to connect to the SYBASE Database through the
default port number. If this port is being used by any other application then SYBASE
returns an error that the port is in use. The user is requested to click on the OK button of
this dialog box. The application is designed to also connect through an alternative port
number to the SYBASE database.
Initial screen: Login screen – The user logs in with his name and password. The default
user’s name is admin and the password is admin.
Note: Each user is assigned two sets of administrative rights – Task specific (Add task /
Delete task / Edit task / Complete task) and User Specific (Add user/ Delete user / Edit
user details). By default all users have the right to complete a task.
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Active Task View
After successful login, the Task Manager displays the Active Task View screen. This
screen shows the list of tasks to be done for the day. All tasks for the day are shown
regardless of which operator has logged in. The details shown are:

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

Task name
Task Description
Status
Priority
Date
Time Scheduled for.
The tasks are retrieved from the Master Task database by comparing the scheduled date
of the task with the current date. The creation of the Active task list is done when the
application is started and also at 12:01 AM every day. The tasks are shown sorted by
Date and then Time.
Audit
Safety
Wrapper Cleaning
Safety 2
Database log
The buttons shown in this screen are:







Add
Edit
Complete (This button changes to the “To be done” button for an Undo feature)
Cancel (This button changes to the “Restore” button for an Undo feature)
Cannot Do
Report
Quit
The Add, Report, and Quit buttons show descriptions in green indicating an active
status. The Edit, Complete, Cancel, and the “Cannot Do” buttons are grey showing an
inactive status. When a pending task is selected from the Active Task view screen, the
Edit, Complete, Cancel, and Cannot Do buttons are then activated.
If the wrong task is accidentally completed, there is an undo feature in the task
manager. When selecting an already “Completed” task or a task already designated as
“Cannot Do” from the Active Task View screen, the “Complete” description on the button
will change to the “To be Done” description. If this button is pressed, the Task will revert
back to a pending status. When selecting a task that has already been cancelled from
the Active Task View screen, the “Cancel description on the button will change to the Uncancel description. If this button is pressed, the task will be reactivated.
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In addition to the buttons on the bottom of the page, there are two icons on the top
panel of the Active Task View screen. When “Admin” (with the face) is clicked, the user
database is opened. The options are to add a new user with corresponding password,
modify an existing user and password, or delete an existing user. When adding a new
user, the “rights” of the user is specified at this time. When a user logs on that has only
Task specific rights, than that user is only allowed to change his/her own password.
When the icon on the right side (“I” icon) is clicked, information about the Task
Manager Application is displayed including the version number.
When clicking in the description field of a task, a pop up displays the complete
description. Touching the Close button will close the description pop up.
Add Task
This screen is used to add a new task. Enter the Task name, the Task description, the
Priority of the task, the Schedule of the task, and the Time at which the task is to be
done. By default the time specified for a new task is 12:00. To modify, touch the time
box.
Enter Task Name and the Task Description through the QWERTY keyboard that appears
on the screen or through an external keyboard.
While using the QWERTY keyboard entry in a particular field, the entry is completed by
clicking on the ENTER key.
While using the PC keyboard, move from the Task name field to the Task description
field by using the TAB key. To move from the Task description to the Task, use the
Control and TAB keys.
You can alternate between the QWERTY keyboard and the PC keyboard to enter data in
a field. After entering data through the QWERTY keyboard press ENTER. The data will be
shown in the corresponding field in the Add Task screen. Then data can be entered
through the PC keyboard. To again enter data through the QWERTY keyboard, touch in
the field and the application will show the QWERTY keyboard screen for further entry.
Press the CANCEL key and the application will close the QWERTY keyboard screen. The
Task name can be of 20 characters length, while the Task description can be of 2000
characters length.
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To designate the priority level of the task, select High, Medium or Normal. The default
priority is normal. To change the priority to Medium or High, click arrow. If a task is not
completed in a set time frame, the priority level can be escalated. See the Priority
Escalation section for further details.
Choose the Schedule of the task by clicking on the triangular button provided next to the
Schedule field to display a drop down menu. The options given are:
Once - The task is done only once. The date and time are specified for this task. The
date is specified by the ‘date’ field. A date chooser is displayed where the user can
select the year, month, and the date of the month. Similarly the time is chosen by
clicking the ‘time’ field and selecting the hour, minute and the second from a Time
chooser that is displayed. This task will be shown in the Active Task view screen for the
day on which it is scheduled. If it is marked as completed on the date it was scheduled,
it will not be shown again. If the task is carried over to the next day, it will be shown
again each day with a Pending status (Overdue) until the task is marked as Completed.
Daily - This has two options – Daily or on Weekdays.
Every day – The task is done every day, 7 days a week. The time is specified for this
task. The time is chosen by clicking or touching the ‘time’ field and selecting the hour,
minute and the second from a Time chooser that is displayed. If a daily task is not
completed on the scheduled date, it will be recorded directly to the “Task not Done”
database. Since the daily task is regenerated every day, the previous day task that was
incomplete will not be shown on the next day as pending. Thus the same task will not
be shown twice on one day.
Weekdays – The task is done on all weekdays. (Weekdays are taken as Monday to
Friday). This task is shown on all weekdays. As a new instance of this task is generated
for the next day, an incomplete task is never shown again marked with a status as
Pending. An incomplete task at the end of the day is added to the Task Not Done
Database. This applies to tasks scheduled for the last of the weekdays (Friday) also.
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Weekly – This task is done once a week, every week. The day of the week and the time
of the task are specified by the user. The user chooses the particular day of the week by
touching / clicking the triangular button next to the day field. Time is chosen using the
time chooser.
When the scheduled day of the week arrives the task is shown in the Active Task list. If
the task is marked as completed then the task is added to the Completed task database.
If the task is not marked as completed on the scheduled day then the task will be shown
on the next day’s active task list with the status marked as Pending (Overdue). This will
continue until the task is marked complete, or marked “Can not Do” or the following
week’s same task gets scheduled. In the last case the task is moved to the Task Not
Done Database.
Monthly - This task is done once a month, every month. This can be scheduled as a
day of the week or as a date of the month.
For Day of week option, first choose the day of the week then select the week. Time is
chosen using the time chooser.
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When the scheduled day of the week arrives the task is shown in the Active Task list. If
the task is marked as completed then the task is added to the Completed task database.
To use the date option and then chooses the date of the month using the date chooser
that appears when the focus is brought to the date field. Time is chosen using the time
chooser.
When the scheduled date of the month arrives the task is shown in the Active Task list. If
the task is marked as completed then the task is added to the Completed task database.
In both the cases, if the task is not marked as “Completed” or “Cannot Do” on the
scheduled day then the task will be shown on the next day’s active task list with the
status marked as Pending (Overdue). This will continue until the task is marked
complete or the following month’s same task gets scheduled. In the latter case the task
is moved to the Task Not Done Database.
If the scheduled date of the new Task is the current date, then it is immediately
displayed in the Active Task List.
More than one task can be added in a session. After entering the details of each task
click the OK button. This will save the details of the task to the Master Task Database.
Click the Back button before the OK button it will cancel the entry of details for the task
and take the user back to the Active task view screen. This is done after confirmation is
received from the user that the task details need not be saved.
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Edit Task
To edit a task, select the task on the Active Task Viewer screen.
After choosing the task, click the Edit button. The task details are then shown and
changes can then be made. Only a task that is currently scheduled, an active task, can
be edited. A completed, Cannot Do or Canceled task cannot be chosen for editing.
The edited task is entered in the database on a new line similar to a new task.
Task Complete
The Complete button is enabled only when a task is selected.
Choose a task by clicking on the task row. If the task has been completed, click the
Complete button. A window opens that shows the task name with the status as
completed. The current date and time are also shown along with the operator name. If
the user clicks on the OK button, then the task status is changed as Completed in the
Task view screen and the task is added to the Completed Task table.
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Cancel a Task
This button is enabled only when a task is selected.
Choose a task by clicking on a particular task row. To remove the task from the task list,
click the Delete button. A window opens, which asks for confirmation of the deletion. If
the OK button is clicked, the task status is changed to Deleted in the Task view screen.
When the application closes the task is deleted from the Master Task table. It will not be
shown on succeeding days. Completed tasks cannot be deleted.
An option to undelete the task is also provided. When a currently deleted task is
selected, the button Delete changes to Undelete. Clicking the Undelete button will
change the task back to a To Be done task.
Reports
Reports can be generated using the filters of date range, status (to be done, not done,
completed), and priority (high, medium, normal). Reports can be designated to view
past items and preview future tasks for planning.
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The Task name, description and date scheduled are the other fields displayed in the
report viewed on the UCPW screen. On clicking OK, the application shows the data
gathered in another screen. The values for the filters are shown on top and the record
data are shown in a table.
This report can be printed through the HTML print screen that is shown when the PRINT
button is clicked.
Priority Escalation
When a scheduled task is not done, its priority is escalated. A task marked as ‘Cannot
do’ is also considered as finished. A High priority task remains High priority.
A Medium priority task moves to High priority when it crosses half its lifetime. This
means that a weekly Medium priority task will move to High priority when it has
remained pending for 4 days. Similarly, a monthly Medium priority task will move to
High priority when it has remained pending for 16 days.
A Normal task moves to Medium priority when it crosses half its lifetime and moves to
High priority when it crosses half of the remaining lifetime. This means that a weekly
Normal priority task will move to Medium priority when it has remained pending for 4
days and will move to High priority when it has been pending for 5 days. Similarly, a
monthly Normal priority task will move to Medium priority when its status has remained
pending for 16 days, and will move to High priority when it has been pending for 23
days.
Tasks that are scheduled for a One time (once) escalate their priority the next day.
Tasks that are scheduled for ‘every day’ and for ‘weekdays’ do not escalate their priority
as they are replaced by a new instance of the task on the next day.
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Production Reports
Main Screen
Shown below is the main screen of the Production Reports application (Windows®
only).
Custom Production Report: When selected, this report lists all the produced items for a
particular date range. The report can be filtered by Operator, Department Number and by
PLU number.
Daily Production Trend Report: When selected, this report summarizes all the items
produced for the selected 4 weeks. This report is useful to view the production trend by
using weight or by using value of each item.
Price Override Report: When selected, this report lists all the items for which Price have
been overridden in a particular date range.
Detailed PLU Report: When selected, this report summarizes the production details of a
selected item. The summary is done for the selected 4 weeks. The summary consists of
Production based on Units, Weight and value. This report also lists the number of Price
overrides done during the period.
Department Summary Report: When selected, this report summarizes the production
details of all the items in a selected department. The summary is done for the selected 4
weeks. The summary consists of Production based on Units, Weight and value. This
report also lists the number of Price overrides done during the period.
Setup: When selected, the user can modify some of the settings like Header, Footer,
Selected Columns etc., for all the reports. The user can also modify the Database
connection settings. The Production reports can use both the local and remote database
for producing reports.
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Custom Production
Report
Figure 1: Custom Production Report
When this report is selected, the screen above with the headers are shown.
Start Date: When selected, a popup calendar is to be shown from which the user can
select the starting date. Default = Yesterday Date.
End Date: When selected, a popup calendar is to be shown from which the user can
select the ending date. Default = Yesterday Date.
Department Number: When the Dept # header is tapped (Pressed), the following option
screen is shown:
Figure 2: Filter Window
The Variable Name is the name of the field for which the filter is to be done (example:
Deptart Number, Operator, PLU etc).
The Condition contains the filter conditions which is to be applied to the variable
(example: ‘=’, ‘>’, ‘<’, ‘>=’, ‘<=’). For Alpha variables, the condition is always ‘=’.
Other conditions apply only to the numeric fields.
The Value is a list of values from which the user can select. (example: Department
Numbers). The value also contains All, for selecting all the department number (default)
The report can be sorted by Ascending or Descending Department Number.
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Group Number: When the user taps the Grp# header, the window (Figure 2) is shown
to filter the required Group numbers.
Operator Number: When the user taps the Op.# header, the window (Figure 2) is shown
to filter the required Operators.
PLU Number: When the user taps the PLU# header, the window (Figure 2) is shown to
filter the required PLUs..
Description: When the user taps the Description header, the window (Figure 3) is shown
to select the required description.
Figure 3: Select Item Description
The List window contains all the Item Description, pertaining to the PLU# selected or all
the Item description if PLU# is “All”. A Search option is provided to search an Item
Description. By typing the text in the Search window and pressing the Browse button
(…), the List window will show the filtered Item description.
RUN REPORT: Once all the filter and selection criteria is completed, the user has to press
“RUN REPORT” button. Now the report will be generated and displayed in the list
window.
PRINT: Once the report is generated and displayed, by pressing this button, the report is
printed on to a connected printer.
SAVE: By pressing this button, The generated report can be saved to a Excel or a HTML
file.
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Daily Production Report
Figure 4: Daily Production Trend Report
Start Date: When selected, a popup calendar is to be shown from which the user can
select the starting date. Default = Yesterday Date.
End Date: When selected, a popup calendar is to be shown from which the user can
select the ending date. Default = Yesterday Date.
Report For: By selecting a particular day, the report is generated for the day for the past
4 weeks.
Report By: By selecting “Weight”, the report displays production trend based on Weight
and if “Units” is selected, the production trend is based on the number of units
produced for the particular period.
Department Number: When the Dept # header is tapped (Pressed), the option screen
(Figure 2) is shown.
PLU Number: When the user taps the PLU# header, the window (Figure 2) is shown to
filter the required PLUs..
Description: When the user taps the Description header, the window (Figure 3) is shown
to select the required description.
RUN REPORT: Once all the filter and selection criteria is completed, the user has to press
“RUN REPORT” button. Now the report will be generated and displayed in the list
window.
PRINT: Once the report is generated and displayed, by pressing this button, the report is
printed on to a connected printer.
SAVE: By pressing this button, The generated report can be saved to a Excel or a HTML
file.
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Price Override Report
Figure 5: Price Override Report
Start Date: When selected, a popup calendar is to be shown from which the user can
select the starting date. Default = Yesterday Date.
End Date: When selected, a popup calendar is to be shown from which the user can
select the ending date. Default = Yesterday Date.
Department Number: When the Dept # header is tapped (Pressed), the option screen
(Figure 2) is shown.
Operator Number: When the user taps the Op.# header, the window (Figure 2) is shown
to filter the required Operators.
PLU Number: When the user taps the PLU# header, the window (Figure 2) is shown to
filter the required PLUs..
Description: When the user taps the Description header, the window (Figure 3) is shown
to select the required description.
RUN REPORT: Once all the filter and selection criteria is completed, the user has to press
“RUN REPORT” button. Now the report will be generated and displayed in the list
window.
PRINT: Once the report is generated and displayed, by pressing this button, the report is
printed on to a connected printer.
SAVE: By pressing this button, The generated report can be saved to a Excel or a HTML
file.
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Detailed PLU Report
Figure 6: Detailed PLU Report
Start Date: When selected, a popup calendar is to be shown from which the user can
select the starting date. Default = Yesterday Date.
End Date: When selected, a popup calendar is to be shown from which the user can
select the ending date. Default = Yesterday Date.
Department Number: When the Dept # header is tapped (Pressed), the option screen
(Figure 2) is shown.
PLU Number: When the user taps the PLU# header, the window (Figure 2) is shown to
filter the required PLUs..
PLU SEARCH: When this button is, the search window (Figure 3) is shown to select the
required description. The user can select a particular PLU from the list box.
RUN REPORT: Once all the filter and selection criteria is completed, the user has to press
“RUN REPORT” button. Now the report will be generated and displayed in the list
window.
PRINT: Once the report is generated and displayed, by pressing this button, the report is
printed on to a connected printer.
SAVE: By pressing this button, The generated report can be saved to a Excel or a HTML
file.
NOTE: The Value range can be modified from “Setup” menu for the “Items Produced by
value range” as per user requirement.
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Department Summary
Figure 7: Department Summary
Start Date: When selected, a popup calendar is to be shown from which the user can
select the starting date. Default = Yesterday Date.
End Date: When selected, a popup calendar is to be shown from which the user can
select the ending date. Default = Yesterday Date.
Department Number: When the Dept # header is tapped (Pressed), the option screen
(Figure 2) is shown.
RUN REPORT: Once all the filter and selection criteria is completed, the user has to press
“RUN REPORT” button. Now the report will be generated and displayed in the list
window.
PRINT: Once the report is generated and displayed, by pressing this button, the report is
printed on to a connected printer.
SAVE: By pressing this button, The generated report can be saved to a Excel or a HTML
file.
NOTE: The Value range can be modified from “Setup” menu for the “Items Produced by
value range” as per user requirement.
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Setup: Configuring
Reports
The displayed fields in the report can be modified from the “Setup” menu. The
configuration screen is shown in Figure 4.
Figure 8: Reports Configuration Screen
Available Fields: This window lists the fields that are available in corresponding Report.
Selected Fields: This window lists the fields that are selected by the user to be displayed
in the corresponding Report.
Display Name: With this field, the user can modify the title of the selected field.
ADD: When this button is pressed, the current field is selected to be displayed in the
report.
REMOVE: With this button, the selected field is removed from the report.
UP DOWN: With this button, the selected field can be moved up or down.
OK: By pressing this button, the changes are saved.
CANCEL: By pressing this button, the changes are discarded.
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Some of the reports like Department Summary and Detailed PLU report, has more than
one screen for configuration. The following figures shows a typical Department
Summary configuration.
Figure 9: Configuring fields for “Produced Units by day”
NEXT: By pressing this button, the next configuration (Figure 10) screen is shown.
PREV: Not available (disabled) for this configuration Screen.
Figure 10: Configuring fields for “Produced Retail value by day”
NEXT: By pressing this button, the next configuration (Figure 11) screen is shown.
PREV: By pressing this button, the previous configuration (Figure 10) screen is shown.
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Figure 11: Configuring fields for “Price Overrides”
NEXT: By pressing this button, the next configuration (Figure 12) screen is shown.
PREV: By pressing this button, the previous configuration (Figure 11) screen is shown.
Figure 12: Configuring fields for “Items Produced by Value Range”
NEXT: By pressing this button, the next configuration (Figure 13) screen is shown.
PREV: By pressing this button, the previous configuration (Figure 11) screen is shown.
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Figure 13: Configuring fields for “Items Produced by Value Range”
NEXT: Not available (disabled) for this configuration Screen.
PREV: By pressing this button, the previous configuration (Figure 12) screen is shown.
If the user wishes to change the default database to another database, the following
figure is shown:
Figure 14: Configuring Database connection.
Select database file: With this option, the user can browse and select a database (either
remote and local) for the use of production reports.
User ID & Password: The user has to enter the Connection parameters in these fields.
OK: By pressing this button, the details are saved and used for the running production
reports.
CANCEL: By pressing this button, the details if modified, are discarded and not saved.
DEFAULT: By pressing this button, the user changes are discarded and the default
database and connection settings are loaded.
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Additional Controls
For facilitating the user to operate the touch screen, the following options are provided:
Alpha Keyboard:
The screen shown below is used to enter alphabatic characters into the selected field.
Figure 15: Alpha Keyboard
When the user presses a button, the corresponding character in added to the field. By
pressing Enter button, the value entered is selected into the responding field.
When the user presses a button, the corresponding digit in added to the field . By
pressing Enter button, the value entered is selected into the responding field.
Figure 16: Numeric Keypad
Figure 17: Date Selector
< & > : By pressing these buttons, Previous or Next month is displayed.
<< & >> : By pressing these buttons, Previous or Next year is displayed.
1… 31 : By pressing these buttons, corresponding date is selected.
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Chapter 10: Label Requirements
General Requirements
10
Label Requirements
This chapter includes dimensional requirements, for labels and label rolls, as well as
general requirements for label paper, thermal coatings, preprinting inks and adhesives for
use in the Model 317 thermal label printer. Use of label materials and designs which meet
with these requirements is necessary to ensure operation of the printers in compliance with
their respective functional specifications and satisfactory performance of the label in the
end use environment. Labels that do not comply with all of the requirements of this
document may function with limitations, but would need to be tested by the customer to
insure adequate performance in their application.
General Requirements
Label Paper
Price Label
Premium white color, black imaging, with protective coating
DayGlo Label
Red orange fluorescent, black imaging, with protective
coating
Weight
72 ± 7 grams/square meter
Thickness
82 ± 14 μ meter (0.0032 inch)
Activation
Temperature
Standard: Initial 74°C (165°F); Optimum 83°C (181°F)
High Speed: Initial 66°C (151°F); Optimum 77°C (170°F) –
for highest speed printing
Hot Box: Initial 83°C (181°F); Optimum 91°C (195°F) - for
use on food items which are kept warm
Surface
Smoothness
The surface of the finished coated paper must be smooth to
prevent premature print head failure. Smoothness must be 40
Sheffield units or smoother.
Ion Content
Ions such as sodium (Na) and chlorine (Cl) can cause
premature failure of the glass overcoat of a thermal print
head. Paper manufactured specifically for thermal printing
with low ion content must be used.
Storage Life
18 months minimum when stored at less that 85% relative
humidity and less than 35°C (95°F)
Adhesive
Permanent pressure sensitive – Nominal thickness 10 μ meter (0.0004 inch)
Label must adhere to product with a surface temperature of -15° C (5° F) minimum.
Bond strength must remain permanent over a temperature range of 2°C to 35°C
(35°F to 95° F)
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Release Liner
Description
White semi-bleached supercalendered Kraft paper with silicone
release coating.
Basis Weight
68 ± 3 gram/square meter
Thickness
67 ± 7 μ METER (0.0026 INCH)
Total Thickness Label +
Adhesive + Liner
159 ± 17 μ METER (0.0056 to 0.0069 inch)
Light Transmission for
Gap Sensor Operation
Light transmission at 800 to 900 NM wave length through the liner only must be at least 3
times the transmission through the liner and label together. This means that the
transmission optical density of the liner must be at least 0.48 less than the that of the liner
and label together.
Light transmission at 800 to 900 NM wave length through the liner and label together
must be at least 2% of incident light. This corresponds to an optical density of 1.7.
Also see OPTICAL DENSITY DEFINITION further in this chapter.
Label Stripping
Labels must strip from the liner over a temperature range of 2°C (26°F) at 50% RH
to 43°C (110°F) at 85% RH.
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Chapter 10: Label Requirements
Finished Label Roll Requirements
Finished Label Roll
Requirements
Core and Method of
Label Attachment
The label stock must not be permanently attached to the cardboard core. The liner must
separate cleanly from the core with 1.0 pound pull tangent to the core as shown in the
figure below. No core material, tape, or adhesive is to remain on the label or liner after
separation. Material, especially hot melt adhesive, remaining on the label will damage the
print head.
Die Cutting
Die cutting of the labels must not perforate the release liner.
Slitting
The release liner must be slit cleanly and be made free of edge slivers and dust by
vacuuming or some equally effective process.
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Winding
The labels must be wound face out as shown in the figure below. The finished roll must be
made free of paper dust and loose particles by vacuuming or some equally effective
process.
Label Curl
Stripped labels must not curl more than 0.20 inch as specified in the figure below.
10-4
Chapter 10: Label Requirements
Finished Label and Roll Dimensional Requirements
Splicing
Each roll may contain one splice on non-label side of liner using 0.002 inch maximum
thickness tape as shown below.
Finished Label and Roll
Dimensional
Requirements
Core ID
4.00 inch (101.58 MM) Price Label
1.56 INCH (40 MM) DayGlo Label
Core Width
2.69 ± 0.03 (68.3 MM ± 0.8 MM)
Maximum Roll OD
9.5 inch (240MM) for 317
Label and liner
width
Standard Price Label 2.625 ± 0.01 inch (66.7 mm)
Standard Liner Width (Price Label) 2.72 ± 0.01 inch
(69.1mm)
Standard DayGlo Label Width 1.575 Inch (40 mm)
Standard Liner Width (DayGlo Label) 1.673 (42.5 mm)
Liner Width Limits
1.575 Inch (40 mm) Minimum; 3.346 (85 mm)
Maximum
Label Length
0.97 Inch (24.6 Mm) Minimum; 7.0 Inch (177.8 mm)
Maximum. 317 automatic application – 4.2" maximum
length.
Standard Gap Width
Standard price label gap = 0.125 ± 0.01 inch (3.18 mm)
Standard DayGlo label gap = 0.078 (2mm) at center
Gap Width Limits
0.078 Inch (2 Mm) Minimum; 0.236 Inch (6 mm)
Maximum
10-5
METTLER TOLEDO® Commander User's Guide
9.5 [240] MAX DIA
4.00 [101.58]
CORE ID
4.25 [107.93]
CORE OD (REF)
Finished Roll and Label Detail – Price Label
Finished Roll and Label Detail – DayGlo Label
10-6
Chapter 10: Label Requirements
Preprinted Labels
Preprinted Labels
To ensure trouble free operation of the printer gap sensor, and to achieve normal print head
life, no pre printing should be placed on the label in the gap sensor path or in areas which
will be printed by the scale printer. However, since preprinting is commonly used by many
customers the following guidelines must be followed.
1. Inks used for preprinting must be specially formulated for use in thermal printers. If
proper inks are not used they can adhere to the print head. This ink build up on the
print head will interfere with heat transfer from the print head to the paper and cause
printing elements to burn out. Another problem with inks not formulated for thermal
printing is that they can contain chemicals which will cause the glass overcoat to chip
off of the print head, causing failure to print in the chipped areas.
2. If black ink is used in preprinting in the gap sensor path shown below, a dense black
stripe will have to be printed on the back of the liner, as shown below, to prevent the
gap sensor from being affected by the black preprinting. (Colors other than black
might also be a problem and should be tested by the customer) The black stripe must
have gaps which correspond to the label gaps. The black stripe on the liner must have
a minimum transmission optical density of 2.3 and must be uniform. In addition, the
gap sensor circuit will need to be adjusted for operation with the black stripe as
explained in the product service manual. This adjustment will need to be checked any
time label paper is changed, for example when labels are procured from a new
supplier.
Gap Sensor Path
10-7
METTLER TOLEDO® Commander User's Guide
Black Stripe
3. If an optical density of at least 2.3 cannot be achieved in the black stripe on the back
of the liner, the liner width should be increased as shown in Figure 9 so that the
preprinted label is not in the gap sensor path.
Increased Liner Width
10-8
Chapter 10: Label Requirements
Special Shaped Labels
Special Shaped Labels
Labels with shapes other than rectangular will cause gap detection errors if the gap
dimension in the gap sensor path is outside the limits given in this document, or if the
edge of the label shape crosses into and out of the sensor path as shown below. For these
cases the black stripe will have to be printed on the back of the liner as shown above.
Tests will be needed to determine if the stripe as shown earlier will be adequate or if
additional liner width will be required (see above).
The safe approach is to use the configuration shown increasing the width on all odd
shaped labels.
Examples of Odd Shaped Labels which will cause
GAP Sensor problems and will need the Black Stripe
Definition of
Transmission Optical
Density
Transmission optical density is defined as:
 Optical Density = log10 (incident light / transmitted light) = log10 (100 / % light
transmission)
 Transmission optical density can be measured with a transmission densitometer that
meets ANSI standards. Examples are the Macbeth model TD903 and TD932.
 Optical density for 100% light transmission = log10 (100/100) = log10 (1) = 0
 Optical density for 0.1% light transmission = log10 (100/0.1) = log10 (1000) = 3
10-9
METTLER TOLEDO® Commander User's Guide
Label and Liner Optical
Density
If liner paper transmits 2% of the light which is incident on it, the optical density is
log10 (100/2) = 1.7
If the light transmitted through the liner is 3 times the light transmitted through the liner and
label, the relative optical densities are:
Optical Density of Liner + Label
= log10 (100 / X)
Optical Density of Liner Only
= log10 (100 / 3X)
= log10 (0.3333X)
= log10 0.3333 + log10 (X)
= log10 (X) – 0.48
Therefore, if the liner must transmit 3 times the light that the liner and label transmits, the
transmission optical density of the liner must be 0.48 less than the transmission optical
density of the liner and label.
Black Stripe Optical
Density
If only 0.5 % of incident light is transmitted through the black stripe, the optical density is:
log10 (100 / 0.5) = log10 (200) = 2.3
The purpose of specifying a transmission optical density of at least 2.3 for the printed
black stripe on the back of the label is to minimize any variation in light transmission as a
result of black pre-printing on the front of the label. This variation due to black preprinting
can cause the gap sensor to give gap detection errors.
10-10
14001
Quality Management System certification.
Development, production, and auditing in
accordance with ISO9001. Environmental
management system in accordance with
ISO14001.
Worldwide service. Our dense service
network, among the best in the world,
ensures the maximum availability and
lifespan of your product.
Conformité Européene - This label is your
guarantee that our products conform to the
latest guidelines.
On the Internet. You can find important
information about our products and
services, as well as our company, quickly
and easily at http://www.mt.com/support
METTLER TOLEDO
1900 Polaris Parkway
Columbus, Ohio 43240
www.mt.com
®
METTLER TOLEDO is a registered trademark of Mettler-Toledo, LLC
©2012 Mettler-Toledo, LLC
Printed in USA
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