Arris Touchstone TG952 User`s guide

Touchstone® TG952
Telephony Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility
and versatility. In addition, the Touchstone Telephony Gateway provides for up to
two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2011 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders.
ARSVD01334
Release 9 Standard 1.2
January 2011
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Safety Requirements
ARRIS Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Gateway.
•
The Telephony Gateway is designed to be connected directly to a telephone.
•
Connecting the Telephony Gateway to the home’s existing telephone wiring
should only be performed by a professional installer.
•
Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
•
Do not use spray cleaners or aerosols on the Telephony Gateway.
•
Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
•
Do not use the telephone to report a gas leak in the vicinity of the leak.
•
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
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•
Use only power supply and power cord included with the equipment.
•
Equipment should be installed near the power outlet and should be easily
accessible.
•
The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with IEC 60728-11, in particular
Annex B and Figure B.4.
•
In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
•
When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufacturer’s specifications.
•
Ensure proper ventillation. Position the Telephony Gateway so that air flows
freely around it and the ventillation holes on the unit are not blocked.
•
Do not mount the Telephony Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the unit, its power
supply, or other accessories.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in
accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equipment.
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Energy Consumption (TG952S Models only)
In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Switch State
Power Consumption
OFF
0.0 W
ON
9.0 W (idle)
13.5 W (typical)
Note:
In most instances, ARRIS recommends that the power switch remain in
the ON position at all times. Turning the switch OFF disables the device,
including both data service and telephone service. Turning the switch
OFF is recommended only during vacations or similar extended absences.
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Getting Started
About Your New Telephony Gateway
The Touchstone TG952 Telephony Gateway is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0
compliant with the following features:
•
Speed: much faster than dialup or ISDN service; up to eight times faster
than DOCSIS 2.0 cable modems.
•
Convenience: supports Ethernet and 802.11a/b/g/n wireless connections;
both can be used simultaneously
•
Flexibility: provides two independent lines of telephone service as well as
high speed data
•
Compatibility:
–
Data services: DOCSIS 3.0 or Euro-DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services
(if offered by your cable company)
–
Telephony services: PacketCable™ and Euro-PacketCable 1.5 or 1.0 compliant
The TG952 provides:
•
Wireless 802.11a/b/g/n connectivity
•
Four Ethernet ports for connections to non-wireless devices
•
Up to two lines of telephone service
•
TG952A: DOCSIS 3.0 compliant
TG952B and TG952S: Euro-DOCSIS 3.0 compliant
•
One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
•
Telephony Gateway
•
Power Cord
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•
Wall-Mounting Template and Instructions
•
Quick Installation Guide
•
Ethernet Cable (CAT5e)
•
End User License Agreement
Glossary
Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing:
•
Telephony Gateway package: see What’s in the Box? for a list of items
in the package.
•
Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Telephony Gateway. The coax
should be long enough to reach from your Telephony Gateway to the nearest cable outlet.
•
Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•
Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Gateway and TV to the splitter.
Coax Cable
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•
Phone Cable
Wall-mount hardware (optional): if you want to wall-mount your Telephony Gateway, you need to obtain two drywall anchors or wood screws.
See the Wall-Mount Template and Instructions for more details.
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Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
•
the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Gateway)
•
the model number of the Telephony Gateway
If the Telephony Gateway was provided by your cable company, they already have
the required information.
In addition, you should ask your cable company the following questions:
•
Do you have any special system requirements or files that I need to download after I am connected?
•
When can I start using my Telephony Gateway?
•
Do I need a user ID or password to access the Internet or my e-mail?
•
Will my phone number(s) change?
•
What new calling features will I have and how do I use them?
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System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable
company has PacketCable support.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TG952, but may not be able to make maximum
use of TG952 throughput.
•
CPU: P4, 3GHz or faster
•
RAM: 1GB or greater
•
Hard drive: 7200 RPM or faster
•
Ethernet: Gig-E (1000BaseT)
Note: CAT5e Ehternet cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Windows
Windows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernet
or wireless LAN connection must be available.
MacOS
MacOS X. A supported Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
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About this Manual
This manual covers the Touchstone TG952 Telephony Gateway. The model number
is on the label affixed to the Telephony Gateway. See the image at the left.
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:
•
Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
•
Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
•
Install a virus checker and keep it updated.
•
Avoid providing web or file-sharing services over your Telephony Gateway.
Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for
violating your terms of service.
•
Use the cable company’s mail servers for sending email.
•
Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your
cable company may suspend your account to protect the rest of the network.
•
Wireless LAN security is enabled by default on the Telephony Gateway (for
the same reasons that you should run only secured proxies). See the security label (shown on image at the left) for the factory security settings. If
you need to modify the wireless security settings, see Configuring Your Wireless Connection.
Model Number
Security Label
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Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note:
Ethernet Cable
To connect more than four computers to the TG952 through the Ethernet ports, you need an Ethernet hub (available at computer retailers).
The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet
(Gig-E), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG952 using a wireless (radio) signal. These connections are in addition to
the connections supported via Ethernet.
Note:
You can use the wireless connection if your computer has a built-in or aftermarket wireless card. To learn more about which wireless hardware
works best with your computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers.)
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Installing and Connecting Your
Telephony Gateway
Before you start, make sure that:
•
You have contacted your cable company and verified that they provide data
and telephone service using standard DOCSIS technology.
•
You have all the items you need.
•
Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony
Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any
connections.
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Front Panel
TG952A/B/S
The front of the Telephony Gateway has the following indicators:
A
C
E
G
I
DS
Power
US
LAN
Online
Tel 1
WLAN
Tel 2
A
WPS button/indicator: begins associating the Telephony Gateway with a
wireless device. Light indicates Wireless Protected Setup (WPS) is active.
B
Tel 2: indicates the status of telephone line 2.
C
Tel 1: indicates the status of telephone line 1.
D WLAN: indicates the status of the wireless LAN.
TG952
B
D
F
H
E
LAN: indicates Ethernet connectivity between the Telephony Gateway and
computers.
F
Online: indicates internet data transmission status.
G US: indicates upstream connectivity.
H DS: indicates downstream connectivity.
I
Power: indicates whether AC power is available to the unit.
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Rear Panel
TG952A/B
A B
C
G
D
The rear of the Telephony Gateway has the following connectors and controls:
A
Tel 1: connector for the first phone line.
B
Tel 2: connector for the second phone line.
C
Ethernet (1 - 4): connectors for use with a computer LAN port.
D USB: USB host connector - future support for external USB devices
Tel 1
Tel 2
2
1
Ethernet
10/100/1000
4
3
USB
Reset
E
Cable
E
Reset button: resets the Telephony Gateway as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
F
Cable: connector for the coaxial cable.
G Power: connector for the power cord.
F
H Power Switch: (TG952S only): power On/Off switch.
TG952S
A B
Tel 1
Tel 2
C
2
1
Ethernet
10/100/1000
G
D
4
3
USB
Reset
Cable
E
F
H
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Selecting an Installation Location
There are a number of factors to consider when choosing a location to install your
Telephony Gateway:
•
Is an AC outlet available nearby? For best results, the outlet should not be
switched and should be close enough to the Telephony Gateway that extension cords are not required.
•
Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates
(reduces) the signal available to the Telephony Gateway. A large number of
splitters can slow down the Internet connection and even affect your telephone service.
•
Can you easily run cables between the Telephony Gateway’s location and
the phones?
•
If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateway’s location and those devices?
•
If you want to mount the Telephony Gateway on a wall, does the location
provide a solid surface for secure attachment? For best results when mounting the Telephony Gateway on drywall, position the Telephony Gateway so
at least one of the screws are fastened to a stud. This may prevent the Telephony Gateway from pulling out of the wall in the future.
•
If you want to install the Telephony Gateway on a desktop, is there enough
space on either side to keep the vents clear? Blocking the vents may cause
overheating.
•
How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors
can affect connection range, as described below.
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Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Increases range:
Decreases range:
Note:
•
Raising the unit above the devices (for example, installing the Telephony Gateway in the upper floor of a
multi-story dwelling)
•
Adding wireless hubs in a bridge (WDS) network
•
Setting the trasmit power level to High
•
Lowering the unit below the devices (for example, installing the Telephony Gateway in a basement)
•
Metal or concrete walls between the Telephony Gateway and other devices
•
Large metal appliances, aquariums, or metal cabinets
between the Telephony Gateway and other devices
•
Interference and RF noise (2.4 GHz wireless phones,
microwave ovens, or other wireless networks)
•
Setting the trasmit power level to Medium or Low
Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks
and make it harder for unwanted users to find and connect to your network.
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Mounting the Telephony Gateway
You can either mount the Telephony Gateway on a wall or place it on a desktop.
For wall-mount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal).
Tools and Materials
Step 1
Step 3
Step 2
Step 4
For wall-mounted installations, make sure you have the following tools and materials before proceeding:
•
for mounting on drywall: Two 1/4” (6mm) drywall anchors and a drill with
1/4” (6mm) bit (not included)
•
for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self tapping
screws (not included)
•
screwdriver (flat-blade or Phillips, depending on what kind of screws you
use)
•
wall-mount template (included)
•
transparent tape: for temporarily securing the mounting template to the wall
(not included)
Location
Always position the Telephony Gateway:
•
within reach of an AC outlet. The power cord must reach the outlet without
stretching and without adding extension cords.
•
near a cable outlet (to avoid long cable runs).
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Instructions
Wall-mounting instructions
Note:
When mounting the Telephony Gateway on drywall, try to position the
Telephony Gateway so at least one of the screws is fastened to a stud.
This may prevent the Telephony Gateway from pulling out of the wall in
the future. To prevent overheating of the Telephony Gateway, do not
block the ventilation holes on the sides of the unit.
1
Position the mounting template on the surface where you intend to mount
the Telephony Gateway and secure in place with transparent tape.
2
Drill holes through the template in the specified locations for the mounting
screws. After drilling holes, remove the template from the surface.
3
If using drywall anchors, set them into the wall. Then, drive the screws into
the wall leaving a gap of about 1/8” (3 mm) between the screw head and
the wall. If not using anchors, just drive the screws.
4
Orient the Telephony Gateway with the indicator lights facing up or right, as
desired. Slip both mounting slots (in the back of the Telephony Gateway)
over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft.
5
Proceed to Connecting the Telephony Gateway.
Desktop mounting instructions
1
2
Position the Telephony Gateway so that:
•
air flows freely around it
•
the back faces the nearest wall
•
it will not fall to the floor if bumped or moved
•
the ventilation holes on the side of the unit are not blocked.
Proceed to Connecting the Telephony Gateway.
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Connecting the Telephony Gateway
WARNING
Risk of injury or equipment damage
Connecting the Telephony Gateway to the home’s existing telephone
wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the
wiring must be checked; there must not be any voltage. Cancellation of
telephone service is not adequate. Failure to do so may result in loss of
service and/or permanent damage to the Telephony Gateway.
TG952A/B
A B
C
G
D
1
Tel 1
Tel 2
2
1
Ethernet
10/100/1000
4
3
USB
Reset
Note: For best performance, use high-quality coax cable and minimize or
eliminate splitters between the cable jack and the Telephony Gateway.
Cable
2
E
Connect one end of the coax cable to the cable outlet or splitter, and the
other end to the Telephony Gateway’s Cable connector (F). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench.
F
Insert the plug from the power cord into the Power connector on the back
of the Telephony Gateway (G) and insert the power cord into a convenient
AC outlet.
Model TG952S Only: Make sure that the rear panel power switch (H) is set
to the ON position.
TG952S
A B
C
The Power light on the front of the Telephony Gateway lights up, then flashes
once (refer to the LED tables shown in Using the Telephony Gateway). See
Troubleshooting if the Power light does not turn on.
G
D
3
Connect one end of the Ethernet cable to any Ethernet port on the back of
the Telephony Gateway, (C) and the other end to the Ethernet port on a
computer, hub, or broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included
in the Telephony Gateway package.
Tel 1
Tel 2
2
1
Ethernet
10/100/1000
4
3
USB
Reset
Cable
E
F
4
Connect one end of the telephone cable to the telephone port on the back
of the Telephony Gateway (A or B). Connect the other end to the telephone.
H
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Configuring Your Wireless Connection
The TG952 ships with wireless LAN security set by default. See the security label
on your product (shown on image at the left) for the factory security settings: network name (SSID), encryption method, network key, and WPS PIN.
Note:
You must set up your computer and other client devices to work
with the security settings on the TG952. Refer to the documentation for your client device for instructions on setting security.
If your computer or client device supports WiFi Alliance WPS
(Wireless Protected Setup), activate WPS on your computer or
client device and the TG952 simultaneously to easily set up your
system security.
If you need to modify the Telephony Gateway’s default wireless security settings,
or if you want to configure any other wireless LAN settings, refer to the following
instructions.
Accessing the Configuration Interface
Follow these steps to access the configuration interface. You should have already set
up the TG952 as described in Installing and Connecting Your Telephony Gateway.
1
Security Label
a) If security has been properly set up on your computer to access the wireless LAN on the TG952, use the connection utility for your operating system
to connect to the wireless LAN using its network name (SSID), as shown on
the security label.
b) If you cannot access the wireless LAN, you must first establish a wired
Ethernet connection between your computer and the TG952.
2
In your web browser, open the page http://192.168.0.1/ to access the
wireless router setup.
The Login screen displays.
Note: The default user name is “admin”. The default password is “password”, in lower case letters.
3
Enter the user name and password and click the Apply button to log in.
The System Basic Setup screen displays.
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Usage
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Glossary
Use the online help information to set configuration parameters as required.
Most configuration parameters that you may want to set can be accessed
on the System Basic Setup screen, including the security mode and setting a system password.
Setting Parental Controls
The Parental Control feature allows you to block specified keywords and web sites
from being accessed and also to specify trusted computers in the network.
Trusted computers are not affected by the parental control settings.
Follow these steps to set up your Parental Controls:
1
Access and log into the wireless configuration interface as explained in
Accessing the Configuration Interface.
2
Click the Firewall tab and then click Parental Controls in the side menu
to display the Parental Controls screen.
3
Check the Enable Parental Controls checkbox and click the Apply button.
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Configure any or all of the following parental controls:
Trusted MAC Addresses:
Finding the MAC Address of a Computer
Use the operating system of your computer to find its
MAC address, as follows:
Windows: from the Start menu, find and select the
Control Panel. Double-click Network Connections
(Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either
“Wireless Network Connection” for a wireless connection,
or “Local Area Connection” for an Ethernet connection.
Next click the Details button (Windows Vista or Windows
7), or click the Support tab and then the Details button
(Windows XP). The “Physical Address” line shows the
MAC address.
Enter the MAC addresses of any “trusted” computers on the network and
click the Apply button. You can add two trusted computers. Once added,
these trusted computers will not be affected by the parental control settings.
For example, you may want the computers of the father and mother to be
trusted, while the childrens’ computers have parental controls in effect.
Note: Refer to the “Finding the MAC Address of a Computer” sidebar for information on determining the MAC address of your computer.
Keyword and Web Site Filtering:
You can add a list of keywords and web sites that you want to block. To add
a keyword or web site to the list, click the respective Add button. To delete
a keyword or web site from the list, first click its check box and then click
the Delete button.
Add Keyword Filter
Add Web Site Filter
MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select
Built-in Ethernet from the Show drop-down, then click
the Ethernet tab. The “Ethernet ID” field shows the MAC
address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport
tab. The “Airport ID” field shows the MAC address.
Linux: open a shell window and type /sbin/ifconfig
(and press Enter). The wireless interface is eth1 (unless
there is no Ethernet adapter, in which case the interface
is eth0).
Adding a Keyword or Web Site Filter
a) Enter the keyword in the Keyword field or web site URL address in the
Web Site field.
b) Set the start day and end day for the blocked access. (Sun until Sun indicates all week, or just click the All Week checkbox.)
c) Set the start time and end time during the specified days (24-hour
clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.)
d) Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button.
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Configuring Your Ethernet Connection
If your computer is equipped with a LAN card providing an Ethernet connection,
you may have to configure your computer’s TCP/IP settings. The steps that follow
will guide you through setting your computer’s TCP/IP settings to work with the
Telephony Gateway.
Requirements
Make sure you have the following before attempting to configure your Ethernet connection:
•
Computer with:
— one of: Windows 2000, Windows XP, Windows Vista, Windows 7, or
MacOS X
— Ethernet interface
•
Ethernet cable (supplied)
•
IP address, subnet, gateway, and DNS information for installations not using
DHCP
How to use this chapter
The following list shows the procedures for modifying the TCP/IP settings on the
computer. The procedure is slightly different depending on the operating system
that you are using. Please ensure you are using the correct steps for the operating
system on your computer. Follow the links below for instructions to configure your
Ethernet connection on your operating system.
•
TCP/IP Configuration for Windows 2000
•
TCP/IP Configuration for Windows XP
•
TCP/IP Configuration for Windows Vista
•
TCP/IP Configuration for Windows 7
•
TCP/IP Configuration for MacOS X
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TCP/IP Configuration for Windows 2000
Follow these steps to configure the Ethernet interface on a Windows 2000 operating system.
Note:
Dialog boxes shown on your computer may differ slightly from those
shown in this procedure.
1
From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
2
In the Local Area Connections Properties window, highlight TCP/IP by clicking on it one time, then click on Properties.
Note: If your computer has more than one Ethernet card, you may have to
select the appropriate Ethernet card in the Connect using: area of the Local
Area Connection Properties window.
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3
Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK.
4
Click OK to accept the new settings, and OK again to close the Configuration window.
5
You may have to restart your computer in order for your computer to obtain
a new IP address from the network.
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TCP/IP Configuration for Windows XP
Follow these steps to configure the Ethernet interface on a Windows XP operating
system.
TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6
is not installed or enabled by default in Windows XP. If your cable
provider requires TCP/IPv6 you must first install and enable it on your
Windows XP system. Refer to Microsoft support materials on Windows
XP for installation instructions. Once installed and enabled, follow this
same configuration example, but select TCP/IPv6 at the appropriate
step.
Note:
1
Dialog boxes shown on your computer may differ slightly from those
shown in this procedure.
From the computer, select Start > Settings > Control Panel and doubleclick Network Connections in the Control Panel.
The Network Connection window displays a list of LAN connections and associated network adapters.
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Double-click the local area connection to be used for your device’s network
connection.
The Local Area Connection Status widow displays.
3
Click Properties.
4
Select TCP/IP by clicking it one time. Then click Properties.
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5
Click the General tab. Then click Obtain an IP address automatically
and click OK.
6
Click OK to accept the new settings, and OK again to close the Properties
window.
7
You may have to restart your computer in order for your computer to obtain
a new IP address from the network.
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TCP/IP Configuration for Windows Vista
Follow these steps to configure the Ethernet interface on a Windows Vista operating system
1
Open the Vista Control Panel.
2
Double-click Network and Sharing Center to display the Network and
Sharing Center window.
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Click Manage network connections. If prompted for a connection, choose
Local Area Connection.
The Network Connections window displays.
4
Double-click the Local Area Connection to open the Properties window:
Note: If Windows requests permission to continue, click Continue.
TCP/IPv4 Selected
TCP/IPv6 Selected
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Double-click Internet Protocol Version 4 (TCP/IPv4) to configure
TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
TCP/IPv4 Properties
TCP/IPv6 Properties
6
For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed
otherwise by your cable provider.
7
Click OK to accept the new settings and close the Properties window.
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TCP/IP Configuration for Windows 7
Follow these steps to configure the Ethernet interface on a Windows 7 operating
system.
1
Open the Windows 7 Control Panel.
2
Click Network and Internet.
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3
Click Network and Sharing Center.
4
Click Local Area Connection to open the Status window.
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Click Properties to open the Properties window.
TCP/IPv4 Properties
TCP/IPv6 Properties
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Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to
configure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
TCP/IPv4 Properties
TCP/IPv6 Properties
7
For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed
otherwise by your cable provider.
8
Click OK to accept the new settings and close the Properties window. Then
click Close to back out of the remaining setup screens.
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TCP/IP Configuration for MacOS X
Follow these steps to configure the Ethernet interface on a MacOS X operating system.
1
Open System Preferences, either by choosing System Preferences from the
Apple menu or by clicking the System Preferences icon in the dock.
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Click the Network icon.
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3
Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu.
4
Choose the TCP/IP tab, if necessary.
If you are using TCP/IPv4, go to step 5.
If your cable provider requires TCP/IPv6, go to step 8.
5
Choose Using DHCP from the Configure IPv4 menu.
6
If necessary, click the Renew DHCP Lease button.
7
Close the System Properties application.
TCP/IPv4 configuration is completed.
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8
If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.
9
Choose Automatically from the Configure IPv6 drop-down menu and click
OK.
10 Close the System Properties application.
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Using the Telephony Gateway
This chapter describes the controls and features available on the Touchstone Telephony Gateway, and covers basic troubleshooting procedures.
•
Setting up Your Computer to Use the Telephony Gateway
•
Indicator Lights for the TG952
•
Using the Reset Button
Setting up Your Computer to Use the Telephony
Gateway
Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.
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TG952
Indicator Lights for the TG952
r
Powe
DS
US
Power
DS
US
Online
Online
LAN
LAN
WLAN
WLAN
Tel 1
Tel 2
Tel 1
The Touchstone Telephony Gateway has eight LED indicator lights to assist in troubleshooting.
Wiring Problems
If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this
indicates a problem with the telephone wiring — the red and green wires may be
shorted (touching), or there may be undesired voltage on the lines. If this pattern
persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance.
Patterns: Normal Operation (LAN and Telephone)
The following table shows light patterns for the Ethernet and wireless LANs, and the
telephones, during normal operation.
Mode
Tel 2
AC Power
LAN
WLAN
On = Computer
Connected
On = WiFi
Enabled
Off = Computer
not connected
Off = WiFi
Disabled
Flash = Computer Activity
Flash =
Computer Activity
Tel 1 / Tel 2
On = On-hook
Flash = Off-hook
Off = disabled
On = On-hook
No AC Power
Off
Off
Flash = Off-hook
Off = disabled
Firmware Upgrade (normal operation) (normal operation) (normal operation)
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Patterns: Normal Operation (WAN)
The following table shows light patterns during normal operation.
Mode
Power
DS
US
Yellow1 =
Connected to
the Internet
(high speed)
Yellow1 =
Connected to
the Internet
(high speed)
Green =
Connected to
the Internet
(ultra-high
speed)
Green =
Connected to
the Internet
(ultra-high
speed)
Flash = Not
connected to
the Internet
Flash = Not
connected to
the Internet
1
AC Power
Good
On
Online
1
On =
Internet
available
Off =
Internet not
available
No AC
Power
Off
Off
Off
Off
Firmware
Upgrade
On
Flash
Flash
On
Note 1:
Your cable company may configure the Telephony Gateway to always
display the DS and US indicators in green regardless of the connection
speed or swap the meaning (speed indication) of yellow and green.
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Patterns: Startup Sequence
The following tables show the Telephony Gateway light patterns during each phase
of the startup sequence. There are two phases of startup; the Telephony phase and
the cable modem phase. Both are outlined below.
Telephony Start Up Sequence
Power,
DS, US,
Online
1
2
Off
Off
Off
Flash
Flash
Flash
Telephone
Description
No power to Modem
Power-on Self Test
“Cable Modem Start Up Sequence” Begins
Retrieving telephone network
information
On
Flash
Off
On
Off
Flash
Retrieving telephone line information
On
Flash
Flash
Activating telephone service
Normal Operation Begins
Note:
The DS and US indicators flash yellow during startup, and turn green if
the Telephony Gateway establishes an ultra-high speed connection. For
some cable companies these colors may be reversed.
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Cable Modem Start Up Sequence
TG952A/B
DS
US
Online
Description
Flash
Off
Off
Downstream search
On
Flash
Off
Downstream found; upstream search
On
On
Flash
On
On
On
Downstream and Upstream found;
retrieving setup information from
cable operator
Ready for service
Using the Reset Button
Tel 1
Tel 2
2
1
Ethernet
10/100/1000
4
3
USB
Reset
Cable
Use the Reset button, on the back of the Telephony Gateway, to reset the modem
and perform initialization as if you power cycled the unit. You may need to reset the
Telephony Gateway if you are having problems connecting to the Internet. Using
this button will be rare.
Use a pointed non-metallic object to press this button. The photo to the left shows
the location of the Reset button. The Reset button is recessed to prevent accidental resets.
Reset
Button
The diagram on the left shows the location of the reset button.
Resetting the Router to Factory Defaults
Tel 1
Tel 2
2
1
Ethernet
10/100/1000
4
3
USB
Reset
Cable
To reset the router to factory defaults, press and hold the Reset button on the back
of the Telephony Gateway for more than fifteen seconds. This restores the wireless
setup configuration and router configuration parameters to the factory defaults. You
may need to do this if a misconfiguration has locked out all access.
TG952S
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Troubleshooting
The Telephony Gateway is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I’m not getting on the Internet (all connections).
It may take over 30 minutes to establish a connection the first time you
power up your Telephony Gateway, especially when many people are online.
Always leave your Telephony Gateway plugged into AC power and connected
to the cable system.
Check the front panel lights:
•
The Power and Online lights should be on.
•
If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be tight. The coax cable
should not be pinched, kinked, or bent sharply—any of these can cause a
break or short in the cable (you may have to replace the cable). If you have
one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet.
Proceed to the Ethernet or wireless solutions (next page) if necessary.
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I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a
hub.
Press the Reset button on the back of the Telephony Gateway.
A misconfiguration could lock out all access to the Telephony Gateway router.
If you think this has happened, see Resetting the Router to Factory Defaults.
I’m not getting on the Internet. (Wireless)
Check the indicator lights (see Using the Telephony Gateway) — the WiFi
light should be on.
Does your connection utility discover your wireless LAN? If you turned off
“Broadcast SSID” you need to manually enter the name of your wireless LAN
in the connection utility.
Change your security mode to “WEP” or “disabled”. If you use “disabled,”
enable one of the other security modes as soon as you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router.
If you think this has happened, see Resetting the Router to Factory Defaults.
My wireless Internet connection stops working sometimes.
This is usually caused by interference — two common sources are 2.4GHz
“remote” telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow down your connection.
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I don’t have dial tone when I pick up my phone, why?
In order for telephone service to be functional on the Telephony Gateway,
telephone service must have been purchased from the service provider and
configured on your Telephony Gateway. The following steps should help in
identifying the source of the problem.
1
2
3
4
Is the Power LED lit?
•
If not, check to make sure the Telephony Gateway is plugged in
and the outlet has power.
•
If the LED is lit, go to the next step.
Is the Online LED lit?
•
If not, check the coax connection at the Telephony Gateway and
the wall. Ensure they are connected and tight. If they are and
you do not have dial tone, contact your service provider.
•
If the Online LED is lit, go to the next step.
Is the Telephone (Tele 1 or Tel 2) LED lit?
•
If not, phone service has not been set up on that line. Contact
your service provider.
•
If it is blinking, there is a phone off hook somewhere in the
house. Find that phone and hang it up.
•
If it is lit, go to the next step.
Is the phone plugged directly into the Telephony Gateway?
•
Make sure the phone is plugged into the port on the back of the
Telephony Gateway labeled “Telephone 1/2” for line 1, and “Telephone 2” for line 2.
•
If so, try a different phone. Make sure the new phone is a working phone.
•
If a known good phone is used and you still don’t have dial tone,
try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider.
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Is the Telephony Gateway plugged into a wall outlet?
•
If so, unplug the RJ-11 connector at the back of the Telephony
Gateway and plug in a known working phone. If you now have
dial tone, the problem is with the house wiring. Contact your
cable company or a qualified wiring technician to correct the
house wiring. If you still do not have dial tone, contact your service provider.
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Glossary
The following is a list of common cable and networking terms.
Category 5e (Cat5e)
A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable.
Coaxial cable (coax)
A thin wire, used to connect your television and Telephony Gateway to the
cable TV system. You can buy coax from any electronics retailer and many
discount stores.
CPE
Customer Premise Equipment. This is the equipment that is plugged in to the
Telephony Gateway; typically a computer or hub.
Cross-over
An Ethernet cable used to connect two hubs (or a hub and a cable modem)
together. Also, some Ethernet hubs may have built-in cross-over on one or
more ports (which eliminates the need for a cross-over cable).
DHCP
Dynamic Host Configuration Protocol. An IP protocol used to provide an IP
address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure
your computer’s networking software for you.
DNS
Domain Name Service (Server). An IP service that associates a domain
name (such as www.example.com) with an IP address.
Downstream
In an HFC network, the direction from the head-end to the subscriber. Some
older cable documentation may refer to this as the forward path.
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Glossary
DOCSIS
Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network.
EMTA
Embedded Multimedia Terminal Adapter. An MTA device that is integrated
with a cable modem.
Ethernet
A standard method of connecting two or more computers into a Local Area
Network (LAN).
EuroDOCSIS
The European version of DOCSIS.
Event
An informational message used for monitoring network status.
F-connector
The type of connector used on coax cable. There are two common types of
F-connector, slip-on and screw-on. Use coax with screw-on connectors for
connecting your Telephony Gateway.
Firewall
A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG952 provides a built-in firewall.
Gateway
The device, usually a router, that connects devices on a given IP subnet to
other IP subnets.
Headend
The “central office” in an HFC network. The headend houses both video and
data equipment. In larger cable networks, a “master” headend often feeds
several “remote” headends to provide distributed services.
HTTP
HyperText Transfer Protocol.
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Hub
A box with several Ethernet connectors. Ethernet hubs provide a common
point of contact for all connected devices.
IP address
A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet.
ISDN
Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup.
LAN
Local Area Network. A network that allows computers in a single location
(such as a building) to communicate with one another.
LED
Light Emitting Diode. A semi-conductor diode that emits light when current
is passed through it.
MAC address
A number that uniquely identifies any device connected to a network. Your
cable company uses your Telephony Gateway’s MAC address to authorize
access to the Internet. The MAC address is printed on a label on the bottom
of your Telephony Gateway.
Protocol
A set of rules and formats that determines the communication behavior of
network entities at a given layer.
Proxy
A device or program that stands in between a server (for example, a web
site) and a client (your browser), providing a way to relieve some of the
burden from the server. For example, your cable company may have a web
proxy that keeps copies of popular web pages; the proxy can send you those
pages instead of fetching them directly from the web site, resulting in faster
page loading and less network congestion.
Touchstone TG952 Telephony Gateway User’s Guide
53
Safety
Getting
Started
Ethernet
Configuration
Installation
Usage
Troubleshooting
Glossary
RF
Abbreviation for Radio Frequency. Some literature refers to coax as “RF
cable” and the connectors as “RF connectors.”
RJ-11
A standard 2-conductor modular connector, commonly used in North America for connecting telephones.
RJ-45
A standard 8-conductor modular connector, commonly used on Ethernet
cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Splitter
A small box with three cable connectors: one input and two outputs. You
may need a splitter if you have a TV already connected to the cable outlet
that you want to use for your Telephony Gateway. You can buy a splitter
from any electronics retailer and most discount stores.
SSID
Service Set IDentifier, a string of text (up to 32 characters long) that
uniquely identifies a wireless LAN.
Switched outlet
A power outlet that may be turned on and off using a wall switch. Usually
intended for lamps. Avoid plugging your computer or Telephony Gateway
into a switched outlet to avoid disruptions.
TCP/IP
Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks.
TDMA
Time Division Multiple Access. A method used by DOCSIS-compliant cable
modems for sending upstream data with minimal interference.
Upstream
The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path.
Touchstone TG952 Telephony Gateway User’s Guide
54
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
WEP
Wired Equivalent Privacy, a common standard for encrypting data sent over
a wireless LAN.
WPA
Wi-fi Protected Access, a standard for encrypting data sent over a wireless
LAN. WPA offers improved security over WEP.
Touchstone TG952 Telephony Gateway User’s Guide
55
Touchstone® TG952 Telephony Gateway User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
European Compliance
Energy Consumption (TG952S Models only)
Getting Started
About Your New Telephony Gateway
What’s in the Box?
Items You Need
Getting Service
System Requirements
Recommended Hardware
Windows
MacOS
Linux/other Unix
About this Manual
What About Security?
Ethernet or Wireless?
Wireless
Both
Installing and Connecting Your Telephony Gateway
Front Panel
Rear Panel
Selecting an Installation Location
Factors Affecting Wireless Range
Mounting the Telephony Gateway
Tools and Materials
Location
Instructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Gateway
Configuring Your Wireless Connection
Accessing the Configuration Interface
Setting Parental Controls
Configuring Your Ethernet Connection
Requirements
How to use this chapter
TCP/IP Configuration for Windows 2000
TCP/IP Configuration for Windows XP
TCP/IP Configuration for Windows Vista
TCP/IP Configuration for Windows 7
TCP/IP Configuration for MacOS X
Using the Telephony Gateway
Setting up Your Computer to Use the Telephony Gateway
Indicator Lights for the TG952
Wiring Problems
Patterns: Normal Operation (LAN and Telephone)
Patterns: Normal Operation (WAN)
Patterns: Startup Sequence
Telephony Start Up Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Resetting the Router to Factory Defaults
Troubleshooting
Glossary
Touchstone®
TG952 Telephony Gateway
User’s Guide
Copyright © 2011 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data,
and recommendations in this document are believed to be
accurate and reliable, but are presented without express
or implied warranty. Users must take full responsibility for
their applications of any products specified in this document. The information in this document is proprietary to
ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or
registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their
respective holders.
ARSVD01334
Release 9 Standard 1.2
January 2011