Promise Technology Network Device EX8654 User manual

SUPERTRAK
EX4650, EX8650,
EX8654, EX8658
USER MANUAL
Version 1.1
SuperTrak EX Series User Manual
Copyright
© 2008 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.
Recommendations
In the manual, the appearance of products made by other companies, including,
but not limited to software, servers, and physical drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.
ii
Notices
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy, and, if not installed and used in accordance with the instruction may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult Promise Technology, Inc. or an experienced radio or TV technician
for help.
This device complies with Part 5 of the FCC Rules. Operation is subject to the
following conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that
may cause undesired operation.
Caution
Only digital device equipment CERTIFIED CLASS B should be
attached to this equipment and that must have shielded cables.
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SuperTrak EX Series User Manual
iv
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
WebPAM PRO Management Software . . . . . . . . . . . . . . . . . . . . . . .3
Operating System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Unpacking the SuperTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installing the SuperTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Connecting SuperTrak to a VTrak JBOD Enclosure . . . . . . . . .12
SAS Connections and ID Numbers . . . . . . . . . . . . . . . . . . . . . .12
Choosing the Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Installing WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Utility Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
JRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Installing WebPAM PRO onto a Windows PC or Server . . . . .22
Installing WebPAM PRO onto a Linux PC or Server . . . . . . . .29
Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Logging in at the Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Logging in over the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Setting up WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Driver Diskette for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
USB Memory Stick for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Driver Diskette for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .44
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SuperTrak EX Series User Manual
Chapter 3: Installing Drivers, cont.
Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .46
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .48
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .50
Red Hat Linux Enterprise 4.4, 4.5 . . . . . . . . . . . . . . . . . . . . . . . . . .51
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
SuSE Linux Enterprise 10.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Chapter 4: SuperBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
SuperTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Controller Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Controller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Physical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Viewing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . . .59
Managing Physical Drive Problems . . . . . . . . . . . . . . . . . . . . .60
Disk Array Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . . .61
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Changing Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . .63
Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Logical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Viewing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . . .64
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
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Contents
Chapter 4: SuperBuild™ Utility, cont.
Logical Drive Management, cont.
Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .67
Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Managing Logical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . .68
Identifying a Critical Logical Drive . . . . . . . . . . . . . . . . . . . . . . .68
Rebuilding the Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Finding the Failed Physical Drive . . . . . . . . . . . . . . . . . . . . . . .70
Identifying an Offline Logical Drive . . . . . . . . . . . . . . . . . . . . . .70
Spare Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing Spare Drive Information . . . . . . . . . . . . . . . . . . . . . . .73
Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .74
Deleting a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Viewing RAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Clearing the Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Synchronizing Time with an Embedded Site . . . . . . . . . . . . . .79
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
SAS Ready LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
SGPIO Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Chapter 5: Management with WebPAM PRO . . . . . . . . . . . . . . . . . . .83
Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Logging in at the Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Logging in over the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Accessing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Using the Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Using Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Using Management View . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Choosing a Display Language . . . . . . . . . . . . . . . . . . . . . . . . .89
Viewing the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Saving the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
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SuperTrak EX Series User Manual
Chapter 5: Management with WebPAM PRO, cont.
Accessing the Interface, cont.
Deleting the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . .90
Logging out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . .91
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Making User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Making Your Own User Settings . . . . . . . . . . . . . . . . . . . . . . . .93
Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . .93
Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . . .93
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Working with Subsystem/Host Management . . . . . . . . . . . . . . . . . .96
Viewing Subsystem/Host Information . . . . . . . . . . . . . . . . . . . .96
Adding a Subsystem or Host . . . . . . . . . . . . . . . . . . . . . . . . . .96
Deleting a Subsystem or Host . . . . . . . . . . . . . . . . . . . . . . . . .97
Setting User Privilege . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Viewing Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Changing Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . . .99
Restarting the Tomcat Server . . . . . . . . . . . . . . . . . . . . . . . . .100
Setting up Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Setting up Extended SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Sending A Test Email Message . . . . . . . . . . . . . . . . . . . . . . .101
Setting Event Frame Refresh Time . . . . . . . . . . . . . . . . . . . . .101
Changing CIM Client Settings . . . . . . . . . . . . . . . . . . . . . . . . .102
Changing CIM Server Settings . . . . . . . . . . . . . . . . . . . . . . . .102
Managing the Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Viewing Host Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Setting User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Refreshing the WebPAM PRO Screen . . . . . . . . . . . . . . . . . .103
Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Viewing Subsystem Information . . . . . . . . . . . . . . . . . . . . . . .104
Clearing Statistical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Setting an Alias for the Subsystem . . . . . . . . . . . . . . . . . . . . .105
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Checking Subsystem Health . . . . . . . . . . . . . . . . . . . . . . . . . .106
Viewing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .106
Saving the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .107
Clearing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .107
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Contents
Chapter 5: Management with WebPAM PRO, cont.
Managing the Subsystem, cont.
Viewing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .107
Saving the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . . .108
Clearing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .108
Viewing Current Background Activities . . . . . . . . . . . . . . . . . .109
Making Background Activity Settings . . . . . . . . . . . . . . . . . . .109
Running Background Activities . . . . . . . . . . . . . . . . . . . . . . . .110
Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Viewing Scheduled Activities . . . . . . . . . . . . . . . . . . . . . . . . .111
Scheduling an Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Deleting a Scheduled Activity . . . . . . . . . . . . . . . . . . . . . . . . .113
Viewing System Configuration . . . . . . . . . . . . . . . . . . . . . . . .113
Managing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Viewing Controllers Information . . . . . . . . . . . . . . . . . . . . . . .115
Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . .115
Viewing Controller Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .117
Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Clearing an Orphan Watermark . . . . . . . . . . . . . . . . . . . . . . .118
Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . .118
Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Viewing Buzzer Information . . . . . . . . . . . . . . . . . . . . . . . . . .120
Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .121
Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .122
Locating a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .123
Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .124
Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .124
Making Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .125
Forcing a Physical Drive Offline or Online . . . . . . . . . . . . . . .125
Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .126
Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Creating a Disk Array – Automatic Configuration . . . . . . . . . .129
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SuperTrak EX Series User Manual
Chapter 5: Management with WebPAM PRO, cont.
Managing Disk Arrays, cont.
Creating a Disk Array – Express Configuration . . . . . . . . . . .130
Creating a Disk Array – Advanced Configuration . . . . . . . . . .132
Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .134
Making Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Migrating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Running Media Patrol on a Disk Array . . . . . . . . . . . . . . . . . .140
Running PDM on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . .140
Transitioning a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Preparing a Disk Array for Transport . . . . . . . . . . . . . . . . . . .141
Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Viewing Information for All Logical Drives . . . . . . . . . . . . . . . .143
Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .144
Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .145
Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . .145
Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .147
Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .147
Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .149
Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Deleting Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .151
Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Working with the Logical Drive Summary . . . . . . . . . . . . . . . . . . .153
Viewing a List of All Logical Drives . . . . . . . . . . . . . . . . . . . . .153
Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Viewing Individual Logical Drive Information . . . . . . . . . . . . .154
x
Contents
Chapter 6: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .155
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . . . . .158
RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .159
RAID 6 – Block and Double Parity Stripe . . . . . . . . . . . . . . . .160
RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
RAID 50 – Striped Distributed Parity . . . . . . . . . . . . . . . . . . . .162
RAID 60 – Striping of Double Parity . . . . . . . . . . . . . . . . . . . .165
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Choosing Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
2 TB Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Choosing Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .176
RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Ranges of Disk Array Expansion . . . . . . . . . . . . . . . . . . . . . .182
Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
xi
SuperTrak EX Series User Manual
Chapter 6: Technology Background, cont.
Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .184
PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Drive Failure and Automatic Rebuild . . . . . . . . . . . . . . . . . . .185
Automatic Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Manual Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .189
When a Physical Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . .189
With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Chapter 7: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Pre-Installation (Speed, Device Types, Capacity, Cabling) . .193
Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Installation Issues (Capacity, Booting) . . . . . . . . . . . . . . . . . .196
Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .201
Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . .203
Appendix B: Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Updating SuperTrak BIOS and Firmware . . . . . . . . . . . . . . . . . . .207
Updating WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Appendix C: Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . .209
Appendix D: LED Backplane Connections . . . . . . . . . . . . . . . . . . .213
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
xii
Chapter 1: Introduction
•
About This Manual, below
•
Product Overview (page 2)
•
WebPAM PRO Management Software (page 3)
Thank you for purchasing one of Promise Technology’s SuperTrak EX4650,
EX8650, EX8654, or EX8658 SAS/SATA RAID Controller card.
About This Manual
This User Manual describes how to setup, use and maintain the SuperTrak RAID
controller. It also describes how to use the Web-Based Promise Array
Management—Professional (WebPAM PRO) RAID management software.
This manual includes a full table of contents, chapter task lists and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
Important calls attention to an essential step or point required to
complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
1
SuperTrak EX Series User Manual
Product Overview
SuperTrak EX4650, EX8650, EX8654, and EX8658 are SAS and SATA RAID
Controller cards. When used with WebPAM PRO software, the SuperTrak RAID
Controllers offer a feature-rich, secure and versatile enterprise-wide ATA RAID
solution. In addition, the SuperTrak EX Series supports RAID expansion. The
resulting RAID environment allows users and administrators to configure,
manage, and monitor everything from single logical drives on local systems to
logical drive networks residing in offsite locations.
The SuperTrak EX Series RAID Controller cards support SAS hard drives as well
as 1.5 Gb/s and 3.0 Gb/s SATA hard drives. At its core, both SuperTrak card
provides advanced RAID management functions: creating logical drives,
monitoring them, keeping them online and operating at optimum efficiency.
SuperTrak can also perform many other tasks, such as:
•
The SuperTrak EX4650 Controller card supports up to four SAS or SATA
physical drives and RAID levels 0, 1, 1E, 5, 6, and 10. With a SAS expander
you can attach more drives, for RAID 50 and 60
•
The SuperTrak EX8650, EX8654, and EX8658 Controller cards support up
to eight SAS or SATA physical drives and RAID levels 0, 1, 1E, 5, 6, 10, 50,
and 60. With a SAS expander you can attach more drives
•
Set up a network of SuperTrak RAID servers (all running under different
RAID levels) and monitor those servers from any workstation on the network
•
Create a series of SuperTrak RAID networks at any number of offsite
locations
•
Monitor and repair SuperTrak RAID logical drives using the Internet from an
offsite location—all without compromising the integrity of secure servers
XOR Microprocessor
The SuperTrak EX Series Controllers have an onboard microprocessor for XOR
calculations, which off loads the parity calculation workload from the main CPU
and transfers it to the controller card, boosting the performance of the entire
system.
Hot-Swapping
Attached drives can be hot swapped when necessary.
2
Chapter 1: Introduction
WebPAM PRO Management Software
The Web-Based Promise Array Management—Professional (WebPAM PRO)
software offers local and remote management and monitoring of all SuperTrak
logical drives that exist anywhere on a network. Browser-based GUI provides
email notification of all major events or alarms, memory cache management,
drive event logging, logical drive maintenance, rebuild, and access to all
components in the RAID configuration (controller, physical drives, disk arrays,
logical drives, physical drives, and enclosure).
For information on using WebPAM PRO, see “Chapter 5: Management with
WebPAM PRO” on page 83.
Operating System Support
On the Host PC where you install the SuperTrak controller and WebPAM PRO,
Promise Technology recommends:
•
Windows Vista (32 or 64 bit)
•
Windows Server 2003 SP1 or SP2 (32 or 64 bit)
•
Windows XP Professional SP2 (32 or 64 bit)
•
Windows 2000 SP4 (32 bit)
•
Red Hat Enterprise Linux 4.4, 4.5, 5.0, 5.1
•
SuSE 10.1, 10.2; SLES 10, 10 SP1
•
Miracle Linux 4 SP2
•
Fedora Core 6, 7
•
Asianux 3
On monitored systems, SuperTrak controller also supports:
•
FreeBSD 6.1, 6.2
•
VMware ESX 3.0.1, 3.0.2
These Operating Systems support SuperTrak but not WebPAM PRO. You
must install WebPAM PRO on a different PC and monitor the SuperTrak over
a network.
Browser Support
On the Host PC where you install the SuperTrak controller and WebPAM PRO,
you must have one of the following browsers:
•
Internet Explorer
•
Firefox
•
Netscape Navigator
3
SuperTrak EX Series User Manual
If you do not have one of the above browsers, install the browser first and make it
the default browser. Then install WebPAM PRO.
Key Features and Benefits
The following information offers an overview of the major features of the Promise
SuperTrak EX4650, EX8650, EX8654, and EX8658.
Advanced Hardware Design
Features
Benefits
Supports multi-lane PCIe bus
motherboards
Allows maximum data transfers of up to 2.5 Gb/s
in both directions simultaneously to dramatically
reduce the time to save and retrieve large files.
EX4650 supports: RAID 0, 1,
1E, 5, 6, and 10. RAID 50 and Provides dramatic increase in drive performance
60 with SAS Expander.
and/or fault tolerant options. Offers performance
customization and data rebuilds from the BIOS
EX8650, EX8654, and
menu.
EX8658 support: RAID 0, 1,
1E, 5, 6, 10, 50, and 60
Supports Serial ATA
Specification II
Burst data transfer rates up to 300 MB/s from
Serial ATA drives to boost overall system
performance.
Supports Serial Attached
SCSI Specification
Burst data transfer rates up to 300 MB/s from
SAS drives to boost overall system
performance.
Independent data channels
for SATA and SAS drives
Drives can multiply their data transfer
performance when striped together and each
drive uses a separate data channel.
Supports multiple logical
drives on the same physical
drives
Up to 16 arrays per controller,
Up to 32 logical drives per array,
Up to 128 physical drives per array
Up to 256 logical drives per controller.
Supports online logical drive
expansion
Add disk drives to the array without affecting
data availability.
Supports online logical drive
migration
Change RAID level without affecting data
availability.
Utilizes SuperBuild™
Has “Auto Setup” option for quick and easy
automenu from the SuperTrak logical drive builds.
onboard BIOS
4
Chapter 1: Introduction
Advanced Hardware Design
Features
Benefits
Displays status and error
checking messages during
bootup
Notifies user of possible errors and allows for
recovery of mirrored drive logical drives directly
from SuperBuild™.
Supports S.M.A.R.T.
monitoring and reporting
Polls status at set intervals, reports through
WebPAM PRO.
Employs the latest Promise
Fully supports Serial ATA specifications with 150
PCI Express SATA/SAS ASIC and 300 MB/sec timing and CRC error-checking
technology
at high speeds.
Mirror supports automatic
background rebuilds
Fault tolerance can be restored automatically
without rebooting.
DOS based flash upgrade of
BIOS and Firmware
Verifies proper file, option to backup existing file.
Download files from Promise website.
Capacity coercion
Supports four schemes of capacity coercion.
System reboot not required
System boot process continues without
after create, delete, migrate or restarting.
expand logical drive
Compatibility
Features
Benefits
Complies with PCI v2.3 Local
Bus standard
Provides highest level of hardware compatibility.
Complies with PCI Express
Specification 1.0a
Provides highest level of hardware compatibility
Complies with SATA
Specification 1.0a
Provides full compatibility with first generation
SATA hard drives.
Complies with SATA II:
Extensions to SATA 1.0a
Specification
Provides enclosure and drive monitoring
compatibility.
Complies with SAS
Specification 1.1
Provides full compatibility with SAS hard drives.
Compliant with PCI Bus
Master standard. PCI Bus
Master support
Provides 32-bit I/O and, Bus Master, and Serial
ATA performance for optimal system
performance.
5
SuperTrak EX Series User Manual
Compatibility
Features
Benefits
Tested compatibility to coexist Improves system performance and minimizes
with motherboards that have system conflicts for new and existing
integrated IDE controllers
installations.
Compatible with all major
SATA generation 1 and SATA
generation 2, phase 1 and
phase 2 disk drives
Promise performs verification testing with major
drive manufacturers and development partners.
Features LBA support
Supports drives greater than 137 GB capacity.
Supports BIOS Boot
Specification
All logical drives attached to the SuperTrak card
appear in the BBS-compliant motherboards
BIOS boot list.
Specifications
•
Low-profile printed circuit board
•
PCI-Express x8 Slot
•
Controller card dimensions (HWD):
2.69 x 6.63 x 0.75 inches (68.3 x 168.3 x 19.0 mm)
•
Operating temperatures: 32° to 122°F (0°C to 50°C)
•
Operating humidity: 5% to 95% non-condensing
6
Chapter 2: Installation
•
Unpacking the SuperTrak, below
•
Installing the SuperTrak Card (page 8)
•
Choosing the Physical Drives (page 14)
•
Creating a Logical Drive (page 15)
•
Installing WebPAM PRO (page 20)
•
Windows (page 22)
•
Linux (page 29)
•
Logging into WebPAM PRO (page 37)
•
Setting up WebPAM PRO (page 39)
Unpacking the SuperTrak
When you receive the SuperTrak EX Series SAS/SATA RAID Controller card, the
package should contain the items listed below:
•
SuperTrak EX4650, EX8650, EX8654, or EX8658 Controller card
•
Quick Start Guide
•
0.5m (19-inch) SFF-8087 to SFF-8087 multi-lane cable
One for EX4650 and EX8654
Two for EX8650
•
CD with WebPAM PRO software, Windows and Linux drivers, and
SuperTrak User Manual
If any of the items are missing or appear damaged, please contact your dealer or
distributor immediately.
Warning
The electronic components on the SuperTrak EX Controller cards
are sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
SuperTrak card or its subassemblies.
Warning
Before installing the SuperTrak EX Controller card into an existing
system, backup any important or useful data. Failure to follow this
accepted PC practice could result in data loss.
7
SuperTrak EX Series User Manual
Note
The SuperTrak EX Controller cards are PCI Plug-n-Play (PnP)
devices. No changes are necessary in the motherboard CMOS or
BIOS Setup for resources or drive types in most applications.
Installing the SuperTrak Card
The SuperTrak EX Controller card fits into any available 3.3-volt PCI-Express x8
slot. You can also plug the SuperTrak card into a PCI-Express x16 slot.
1.
Remove the cover of your system.
2.
Remove the inside slot cover of an available PCI-Express slot on the
motherboard.
3.
Install the SuperTrak card into the open PCI-Express slot.
4.
Fasten the SuperTrak card bracket to the system case.
5.
Attach one end of a SAS multi-lane cable to a SAS port on the SuperTrak
card.
External SAS multi-lane cables are user-supplied. The external SAS ports
have SFF-8088 connectors.
See Figures 1 through 4.
8
Chapter 2: Installation
Figure 1. SuperTrak EX4650 card
UART connector
Activity and
Fault LED Pins
Global and
Aggregate
LED Pins
SAS Ports
Ch1-4
CPU Fan connector
BBU module
connector
I2C/SMBus connector
Figure 2. SuperTrak EX8650 card
UART connector
Activity and
Fault LED Pins
Global and
Aggregate
LED Pins
SAS Ports
Ch5-8
Ch1-4
CPU Fan connector
I2C/SMBus connector
9
BBU module
connector
SuperTrak EX Series User Manual
Figure 3. SuperTrak EX8654 card
I2C/SMBus connector
SAS Ports:
Ch5-8
Activity and Fault
LED Pins
BBU module
connector
Aggregate
LED Pins
Global
LED Pins
SAS Ports: Ch1-4
CPU Fan connector
UART connector
Figure 4. SuperTrak EX8658 card
UART connector
SAS Ports
BBU module
connector
I2C/SMBus connector
Aggregate
LED Pins
Ch1-4
Ch5-8
Global
LED Pins
CPU Fan connector
6.
Attach the other end of the SAS multi-lane cable to a SAS port on your
enclosure’s backplane or to your SAS expander.
For more information, see the user manual for your enclosure or SAS
expander.
10
Chapter 2: Installation
7.
Optional. Repeat steps 5 and 6 for the second SAS port on the SuperTrak
EX8650, EX8654, or EX8658 card.
8.
Optional. Attach cables from the LED pins on the SuperTrak card to the
LEDs in your PC or enclosure. See Figures 5 through 7.
For more information, see “Appendix D: LED Backplane Connections” on
page 213 and the user manual for your PC or enclosure.
Figure 5. Individual LED pins, EX4650, EX8650, and EX8654
EX8650
EX4650
EX8654
Fault LEDs
Activity LEDs
Activity LEDs
Fault LEDs
1 2 3 4 5 6 7 8
4 3 2 1
Ports/Channels
Ports/Channels
For SuperTrak EX8654 and EX8658, note that only the interior SAS Ports
have individual LED pins.
Figure 6. Global and Aggregate LED pins, EX4650 and EX8650
Global LEDs (J2)
+
R G+
+ – – +
Aggregate LEDs (J3)
Figure 7. Global and Aggregate LED pins, EX8654 and EX8658
+
R
G
+
–
+
Global LEDs
Aggregate LEDs
11
SuperTrak EX Series User Manual
Connecting SuperTrak to a VTrak JBOD Enclosure
If you are connecting the SuperTrak card to a single VTrak JBOD enclosure, you
can attach the SAS multi-lane cable to either the circle or diamond port on the
enclosure.
However, if you plan to cascade multiple VTrak JBOD enclosures, you must
attach the SAS multi-lane cable to the circle port on the first enclosure.
Figure 8. Attaching the SAS multi-lane cable to the diamond port
O
I
115200
8N1
SuperTrak
Controller
SAS multi-lane cable
(not supplied)
VTrak JBOD
enclosure
SAS Connections and ID Numbers
The table below correlates the ranges of Enclosure IDs and Physical Drive IDs,
that appear in the WebPAM PRO interface as a result of the data connections
you make.
SuperTrak SAS Port Enclosure ID Range
Drive ID Range
Ch1-4 Virtual*
1
1 to 128
Ch1-4
2 to 9
1 to 128
Ch5-8
10 to 17
129 to 256
* A virtual enclosure involves physical drives attached directly to the
SuperTrak controller or a connection to an SGPIO backplane.
You can attach up to 128 SAS or SATA drives on each SAS port
using SAS expanders.
12
Chapter 2: Installation
The SuperTrak EX8650, EX8654, and EX8658 cards are designed to manage up
to 16 enclosures and up to 256 SAS or SATA disk drives (using SAS expanders).
If your system has fewer components, you might be surprised at the way
WebPAM PRO numbers your enclosures and drives. The following scenarios
illustrate some numbering examples.
Scenario 1: Virtual Enclosure – SGPIO
You install the SuperTrak card into an SGPIO enclosure. You attach a SAS data
cable between Port Ch1-4 and the enclosure’s backplane.
In WebPAM PRO, the SGPIO enclosure appears as Enclosure 1. The drives are
numbered 1 to 128.
If you attached a second SGPIO enclosure to Port Ch5-8, it would appear in
WebPAM PRO as Enclosure 10. The drives would be numbered 129 to 256.
Scenario 2: Virtual Enclosure – Host PC
You install the SuperTrak card into a Host PC. You attach SAS breakout cables
to Ports Ch1-4 and Ch5-8 and a SAS or SATA drive at the drive ends of each
cable.
In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on Port
Ch1-4 are numbered 1 to 4. The drives on Port Ch5-8 are numbered 129 to 132.
This scenario also applies if you use Promise SuperSwap enclosures.
Scenario 3: External Enclosures – Daisy Chain
You install the SuperTrak card into a Host PC. You attach a SAS data cable
between Port Ch1-4 and a Promise VTrak J310s 12-drive JBOD enclosure. You
connect a second J310s enclosure to the first in a daisy chain.
In WebPAM PRO, the first JBOD enclosure appears as Enclosure 2. The drives
are numbered 1 to 12. The second JBOD enclosure appears as Enclosure 3. The
drives are numbered 13 to 24.
Scenario 4: External Enclosures – Parallel
You install the SuperTrak card into a Host PC. You attach a SAS data cable
between Port Ch1-4 and a VTrak J310s enclosure. You attach a SAS data cable
between Port Ch5-8 and a second J310s enclosure.
In WebPAM PRO, the first JBOD enclosure appears as Enclosure 2. The drives
are numbered 1 to 12. The second JBOD enclosure appears as Enclosure 10.
The drives are numbered 129 to 140.
Scenario 5: SAS Expanders
You install the SuperTrak card into a Host PC. You attach a SAS data cables
between Ports Ch1-4 and Ch5-8 and two SAS Expanders.
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SuperTrak EX Series User Manual
In WebPAM PRO, the first Expander appears as Enclosure 2. The drives are
numbered 1 to 128. The second Expander appears as Enclosure 10. The drives
are numbered 129 to 256.
See “Viewing Enclosure Information” on page 121 and “Locating a Physical
Drive” on page 122 for more information.
Choosing the Physical Drives
The SuperTrak EX Controller card supports SAS and 1.5-Gb/s or 3.0-Gb/s SATA
physical drives. For optimal performance, install physical drives of the same
model and capacity. The drives’ matched performance allows the logical drive to
function better as a single logical drive.
Level
Number of Drives
Level
Number of Drives
RAID 0
1 or more
RAID 6
4 to 16*
RAID 1
2 only
RAID 10
4 or more**
RAID 1E
3 or more
RAID 50
6 or more
RAID 5
3 to 16*
RAID 60
8 or more
* Requires SAS expansion
** Requires an even number of drives
The table above shows the number of drives required for each RAID level.
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Chapter 2: Installation
Creating a Logical Drive
You can use the SuperBuild™ Configuration Utility to create a logical drive with
the attached physical drives. Even if you plan to use the WebPAM PRO software
to manage your logical drives, you can still create your first logical drive using the
SuperBuild Utility, as described here.
Note
For an explanation of the logical drive concepts and the choices
you can make when you create your logical drive, see “Chapter 6:
Technology Background” on page 155 of this manual.
1.
Boot your system. If this is the first time you have booted with the SuperTrak
card and physical drives installed, the SuperTrak BIOS will display the
following screen.
2.
Press the Ctrl-S keys to display the SuperBuild Utility Main Menu.
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SuperTrak EX Series User Manual
3.
Press the arrow keys to highlight Disk Array Management and press Enter.
The Disk Array Management screen appears.
4.
Highlight Create Disk Array and press Enter.
The Create Disk Array screen appears.
Use this screen to select the physical drives for your disk array.
5.
Press the arrow keys to highlight a physical drive. Then press the spacebar
to select the physical drive.
An asterisk (*) appears at the left of each selected physical drive.
6.
Highlight Save Configuration and press Enter.
The Disk Array Management screen appears, showing your new disk array
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Chapter 2: Installation
7.
Highlight Return to Previous Menu and press Enter.
The Main Menu appears.
8.
Highlight Logical Drive Management and press Enter.
The Logical Drive Management screen appears.
9.
Highlight Create Logical Drive and press Enter.
The Create Logical Drive Step 1/2 screen appears.
10. Press the arrow keys to highlight a disk array. Then press the spacebar to
choose the disk array.
An asterisk (*) appears at the left of the chosen disk array.
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SuperTrak EX Series User Manual
11. Highlight Next Step and press Enter.
The Create Logical Drive Step 2/2 screen appears.
12. To change the RAID Level, highlight RAID Level and press Enter.
In the popup menu, highlight your choice of RAID Level and press Enter.
The available RAID Levels depend on the number of physical drives you
selected for your disk array.
13. Press the arrow keys to highlight Logical Drive Name. Type a name for your
logical drive and press Enter.
14. To use less than the full physical drive capacity for this logical drive, highlight
Capacity and press Enter.
Press the Delete or Backspace keys to erase the current capacity. Type the
new capacity in MB to allocate to this logical drive.
Later, you can assign the unused capacity to a second logical drive.
15. To change the Stripe Size, highlight Stripe Size and press Enter.
Highlight your choice of 64 KB, 128 KB, 256 KB, 512 KB, or 1024 KB and
press Enter.
16. To change the Sector Size, highlight Sector Size and press Enter.
Highlight your choice of 512 B, 1 KB, 2 KB, or 4 KB and press Enter.
17. To change the Write Cache Policy, highlight Write Cache Policy and press
Enter.
Highlight your choice of Write Through or Write Back and press Enter.
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Chapter 2: Installation
18. To change the Read Cache Policy, highlight Read Cache Policy and press
Enter.
Highlight your choice of None, Read Cache, or Read Ahead and press Enter.
19. Highlight Save Configuration and press Enter.
The Logical Drive Management screen appears with your new logical drive.
At this point you can create additional logical drives, if there is physical drive
space available. To create another logical drive, repeat steps 4 though 18
above.
20. Press the F10 key to exit the SuperBuild utility and press Y to confirm and
restart the computer.
Do not press the Ctrl-Alt-Del keys. Do not press the Esc key.
You have successfully created a new RAID logical drive.
Important
You must be partition and format your new logical drive before you
can use it. Use the same method of partitioning and formatting a
logical drive as you would any other fixed disk added to your
computer system.
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SuperTrak EX Series User Manual
Installing WebPAM PRO
Web-Based Promise Array Management—Professional (WebPAM PRO)
software provides a browser-based graphic user interface used to monitor and
manage Promise RAID products and their logical drives. Because it works over
your network, it can monitor and control multiple systems.
WebPAM PRO involves four components:
•
Utility Server – Enables RAID management over a network
•
Agent – Enables the Host PC to communicate with the Utility Server
•
Java Runtime Environment (JRE) – A private installation for WebPAM
PRO
•
Internet Browser – Comes with your OS
When you install WebPAM PRO on a PC or server, you are installing the Utility
Server, Agent, and JRE.
•
Utility Server (page 20)
•
Agent (page 20)
•
JRE (page 21)
•
Internet Browser (page 21)
•
Installing WebPAM PRO onto a Windows PC or Server (page 22)
•
Installing WebPAM PRO onto a Linux PC or Server (page 29)
Utility Server
The Utility Server runs on the Host PC (where the SuperTrak card is installed).
You run the Utility Server by directing your browser to the IP address of the
Host PC.
Agent
The Agent runs on the Host PC where the SuperTrak card is installed. After you
have logged into the Utility Server through WebPAM PRO, the Utility Server
accesses the Agent on the Host PC. As the user, you do not access the Agent
directly.
Operating System Support
On the Host PC where you install the SuperTrak controller and WebPAM PRO,
Promise Technology recommends:
•
Windows Vista (32 or 64 bit)
•
Windows Server 2003 SP1 or SP2 (32 or 64 bit)
•
Windows XP Professional SP2 (32 or 64 bit)
•
Windows 2000 SP4 (32 bit)
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Chapter 2: Installation
•
Red Hat Enterprise Linux 4.4, 4.5, 5.0, 5.1
•
SuSE 10.1, 10.2; SLES 10, 10 SP1
•
Miracle Linux 4 SP2
•
Fedora Core 6, 7
•
Asianux 3
Choose one of these operating systems to take full advantage of all the features
of WebPAM PRO.
JRE
The WebPAM PRO installation program installs a private Java Runtime
Environment (JRE) under the same directory where WebPAM PRO is installed.
WebPAM PRO uses this private JRE to avoid incompatibility issues with any
other JREs that may be present on your system.
Internet Browser
Typically an Internet browser comes with your operating system. The WebPAM
PRO installer does not include a browser. For computers that will remotely
monitor and manage the RAID, the browser is the only software required.
Browser Support
Choose the latest version of the following browsers to use with WebPAM PRO:
•
Internet Explorer
•
Firefox
•
Netscape Navigator
If you do not have one of the above browsers on the Host PC, install the browser
first and make it the default browser. Then install WebPAM PRO.
Important
Install the SuperTrak driver for your operating system before
installing WebPAM PRO. See “Chapter 3: Installing Drivers” on
page 41 for instructions.
Caution
If you have WebPAM or an earlier version of WebPAM PRO on
your PC or server, manually uninstall them before you install
WebPAM PRO from the Software CD.
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SuperTrak EX Series User Manual
Go to one of the following procedures:
•
“Installing WebPAM PRO onto a Windows PC or Server” on page 22.
•
“Installing WebPAM PRO onto a Linux PC or Server” on page 29.
Installing WebPAM PRO onto a Windows PC or Server
Follow these steps to install WebPAM PRO on your Windows-based PC or
Server.
1.
Boot the PC or server, launch Windows, and log in as the Administrator.
If the computer is already running, exit all programs. If you are not logged in
as the Administrator, log out, then log in again as the Administrator.
2.
Insert the Software CD into your CD-ROM drive.
3.
Double-click the Install CD’s icon to open it.
4.
Open the WebPAM PRO/Windows folder and double-click the
Installer icon to launch it (right).
The first WebPAM PRO installation dialog box appears.
5.
In the Introduction dialog box, click the Next button to proceed with
installation.
Figure 9. Introduction dialog box
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Chapter 2: Installation
6.
In the License Agreement dialog box, choose the I accept... option, then click
the Next button.
Figure 10.License Agreement dialog box
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SuperTrak EX Series User Manual
7.
In the Setup Type dialog box, choose the option you prefer:
•
Typical – Better for most applications
•
Custom – For advanced users and special applications. Additional
choices follow this option
Click the Next button to continue.
Figure 11. Setup Type dialog box
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Chapter 2: Installation
8.
In the Choose Destination Location dialog box, you can:
•
Accept the default installation folder (recommended)
•
Specify a different installation folder (advanced users)
When you agree with the proposed installation folder, click the Next button.
Figure 12.Choose Destination Location dialog box
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SuperTrak EX Series User Manual
9.
In the SSL Security Options dialog box, check the box to select SSL security.
External SSL Security – Applies security to all connections involving the
Internet or outside your company firewall.
Security options are invisible to authorized users.
Promise Technology provides a default certificate for the server as well as for
internal data communication. However, in some cases it is better to install
and verify your own certificate for the webserver. And, if possible, verify the
certificate by a certificate authority such as Verisign or Thwate. See your MIS
Administrator for guidance.
Click the Next button to continue.
Figure 13.SSL Security Options dialog box
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Chapter 2: Installation
10. In the Ready to Install dialog box, click the Install button to continue.
Figure 14.Ready to Install dialog box
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SuperTrak EX Series User Manual
11. In the Install Complete dialog box, click the Finish button to exit the installer.
Figure 15.Install Complete dialog box
With the Register Your Product Online box checked, your browser will open and
go directly to the Promise product registration website. Thank you for taking the
time to register.
This completes the WebPAM PRO installation for Windows. Go to “Logging into
WebPAM PRO” on page 37.
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Chapter 2: Installation
Installing WebPAM PRO onto a Linux PC or Server
If you have a previous version of WebPAM PRO installed on your PC or server,
remove it now, before you install the current version of WebPAM PRO.
Follow these steps to install WebPAM PRO on your Linux-based PC or Server.
1.
Boot the PC or server, log in as root, and launch the Linux GUI.
If the computer is already running, exit all programs. If you are not logged in
as root, log out, then log in again as root.
2.
Insert the Software CD into your CD-ROM drive.
3.
Open a Terminal window, then go to /media/cdrom/ and search for the
WebPAMPRO...Linux.bin file.
4.
Type sh followed by the exact name of the WebPAMPRO...Linux.bin file,
then press Enter.
After several moments, the first WebPAM PRO installation dialog box
appears.
5.
In the Introduction dialog box, click the Next button to proceed with
installation.
Figure 16.Introduction dialog box
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SuperTrak EX Series User Manual
6.
In the License Agreement dialog box, choose the I accept... option, then
click the Next button.
Figure 17.License Agreement dialog box
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Chapter 2: Installation
7.
In the Choose Product Install dialog box, choose the option you prefer:
•
Typical – Better for most applications
•
Custom – For advanced users and special applications. Additional
choices follow this option
Click the Next button to continue.
Figure 18.Choose Install Product dialog box
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SuperTrak EX Series User Manual
8.
When the Choose Install Folder dialog box appears, you can:
•
Accept the default installation folder (recommended)
•
Specify a different installation folder (advanced users)
When you agree with the proposed installation folder, click the Next button.
Figure 19.Choose Install Folder dialog box
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Chapter 2: Installation
9.
In the WebPAM PRO Agent Configuration dialog box, click the Next button
to continue.
Figure 20.WebPAM PRO Agent Configuration dialog box
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SuperTrak EX Series User Manual
10. In the SSL Security Options dialog box, check the box to select SSL security.
External SSL Security – Applies security to all connections involving the
Internet or outside your company firewall.
Security options are invisible to authorized users.
Promise Technology provides a default certificate for the server as well as for
internal data communication. However, in some cases it is better to install
and verify your own certificate for the webserver. And, if possible, verify the
certificate by a certificate authority such as Verisign or Thwate. See your MIS
Administrator for guidance.
Click the Next button to continue.
Figure 21.SSL Security Options dialog box
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Chapter 2: Installation
11. In the WebPAM PRO Utility Server Configuration dialog box, click the Install
button to continue.
Figure 22.WebPAM PRO Utility Server Configuration dialog box
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SuperTrak EX Series User Manual
12. In the Register On-line dialog box, click the Done button to exit the installer
Figure 23.Register On-line dialog box
With the Register Your Product On-line box checked, your browser will open and
go directly to the Promise product registration website. Thank you for taking the
time to register.
Note
The first time you install WebPAM PRO on a RedHat Linux
system, the WebPAM PRO icon appears on the desktop but not in
the application menu. Please log out, then log in again, and the
WebPAM PRO icon will thereafter appear in the application menu.
This completes the WebPAM PRO installation for Linux. Go to “Logging into
WebPAM PRO” on page 37.
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Chapter 2: Installation
Logging into WebPAM PRO
You can log into WebPAM PRO in either of two ways:
•
Logging in at the Host PC (page 37)
•
Logging in over the Network (page 37)
Logging in at the Host PC
At the Host PC (where the SuperTrak EX Controller is installed), do one of the
following actions:
•
Double-click the WebPAM PRO desktop icon.
•
Choose WebPAM PRO in the Windows Programs menu.
•
Choose WebPAM PRO in the Linux Applications menu.
•
Follow the steps under “Logging in over the Network”.
Logging in over the Network
You can log into WebPAM PRO from any PC with a network connection to the
Host PC (where the SuperTrak EX Controller is installed).
1.
Launch your Browser.
2.
In the Browser address field, type the information provided below. Then
press Enter.
If you selected External SSL Security during installation (Windows, see
page 26; Linux, see page 34), use the Secure Connection. Otherwise, use
the Regular Connection.
Regular Connection
•
WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://
•
Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
•
Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080
•
Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
http://192.168.10.228:8080/promise
Secure Connection
•
WebPAM PRO uses a secure HTTP connection . . . . . . . . . . .https://
•
Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
•
Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443
•
Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
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SuperTrak EX Series User Manual
Together, your entry looks like this:
https://192.168.10.228:8443/promise
Notes
•
You can enter the Host PC’s network name in place of the IP
address.
•
If you are logging in at the Host PC, you can enter localhost
in place of the IP address.
•
Whether you select a regular or a secure connection, your
WebPAM PRO user name and password are always secure.
Login Screen
When the opening screen appears:
1.
Type administrator in the User Name field.
2.
Type password in the Password field.
3.
Click the Login button.
The User Name and Password are case sensitive. See Figure 24.
Figure 24.The WebPAM PRO login screen
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Chapter 2: Installation
Setting up WebPAM PRO
The first time you use WebPAM PRO, you must add the Host PC so that
WebPAM PRO will recognize it. You only need to perform this procedure once.
To add the Host PC:
1.
In the Tree, click the Subsystem/Host Management
icon.
See Figure 25.
Figure 25. WebPAM PRO initial login screen
Click the Subsystem/Host Management icon
2.
Click the Add Subsystem/Host tab.
3.
In the Subsystem/Host Port IP address field, type the IP address of the
Host PC where you installed the SuperTrak EX Controller card.
If you are working at the same Host PC where the SuperTrak card is
installed, you can also type 127.0.0.1 in the IP address field.
Entries such as localhost or the Host PC’s network name do not work for this
function.
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SuperTrak EX Series User Manual
Figure 26.Add Subsystem/Host tab
4.
Click the Submit button.
The newly added host appears in the Tree, on the left side of the WebPAM
PRO screen.
This completes the WebPAM PRO installation and initial setup. Go to “Chapter 5:
Management with WebPAM PRO” on page 83 for information about using this
application.
40
Chapter 3: Installing Drivers
•
Driver Diskette for Windows (page 42)
•
USB Memory Stick for Windows (page 42)
•
Driver Diskette for Linux (page 42)
•
Windows Vista
•
•
•
•
•
•
New OS Installation (page 43)
•
Existing System (page 44)
•
Confirming Driver Installation (page 44)
Windows Server 2003
•
New OS Installation (page 45)
•
Existing System (page 46)
•
Confirming Driver Installation (page 46)
Windows XP
•
New OS Installation (page 47)
•
Existing System (page 48)
•
Confirming Driver Installation (page 48)
Windows 2000
•
New OS Installation (page 49)
•
Existing System (page 50)
•
Confirming Driver Installation (page 50)
Red Hat Linux Enterprise 4.4, 4.5
•
New OS Installation (page 51)
•
Existing System (page 51)
SuSE Linux Enterprise 10.1
•
New OS Installation (page 52)
•
Existing System (page 52)
Following are installation procedures for the Windows and Linux SuperTrak
drivers included on the CD. Please download the latest drivers from the Promise
Support Website at http://www.promise.com/support/support_eng.asp..
Important
If you are using a Linux distribution for which there are no
compiled drivers, please access the Knowledge Base and call up
Article 10029.
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SuperTrak EX Series User Manual
Driver Diskette for Windows
If you have a Windows PC and plan to install your SuperTrak driver from a
diskette, follow this procedure. This procedure requires one write-enabled blank
3.5-inch diskette.
1.
Place your blank diskette in the appropriate drive.
2.
Insert the Promise CD into your CD-ROM drive.
3.
Click MyComputer > CD Drive D: go to the Windows Driver folder.
4.
Manually copy the driver files to your diskette.
USB Memory Stick for Windows
If you have a Windows PC and plan to install your SuperTrak driver from a USB
memory stick, follow this procedure. This procedure requires one write-enabled
USB memory stick.
1.
Attach your USB memory stick to the USB port.
2.
Insert the Promise CD into your CD-ROM drive.
3.
Click MyComputer > CD Drive D: go to the Windows Driver folder.
4.
Manually copy the driver files to your USB memory stick.
Driver Diskette for Linux
If you have a Linux PC and plan to install your SuperTrak driver from a diskette,
follow this procedure. This procedure requires one write-enabled blank 3.5-inch
diskette.
1.
Place your blank diskette in the appropriate drive.
2.
Insert the Promise CD into your CD-ROM drive.
3.
Click MyComputer > CD Drive D: go to the Linux Driver folder.
4.
Manually copy the driver .tar.gz file to your PC’s hard drive.
5.
Open a terminal window and untar the driver file.
6.
Copy the driver file to the blank diskette.
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Chapter 3: Installing Drivers
Windows Vista
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows Vista.
1.
Start the installation: Boot from the DVD-ROM.
2.
When the “Where do you want to install Windows?” dialog box appears, click
Load Driver.
3.
Insert the SuperTrak driver diskette into drive A: or attach a USB memory
stick with the SuperTrak driver to the USB port.
4.
In the Load Driver dialog box, click the Browse button.
5.
In the Browse for Folder dialog box, click the diskette or USB stick, then click
the OK button.
6.
In the “Select the driver to be installed” dialog box, highlight Promise
SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller, then click the Next
button.
7.
When the “Where do you want to install Windows?” dialog box appears
again, in the list of Disks, highlight the Disk representing your logical drive
(the Disk with unallocated space), then click the Next button.
8.
Continue the Windows installation.
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SuperTrak EX Series User Manual
Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows Vista setup will show a “Found New Hardware” dialog box.
Under Windows Vista, “RAID Controller” will be displayed.
1.
Insert the SuperTrak driver diskette into drive A: or attach a USB memory
stick with the SuperTrak driver to the USB port.
2.
Choose Install the software automatically and press the Enter key.
3.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen, and then press the Enter key.
4.
If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5.
When the New Hardware Wizard has finished installing the SuperTrak
driver, click Finish.
Confirming Driver Installation
1.
Right-click the My Computer icon and choose Manage from the popup
menu.
2.
From the left panel, choose Device Manager.
3.
Click the + in front of Storage controllers. “Promise SuperTrak EX [4650,
8650, 8654, 8658] (tm) Controller” and “Promise Raid Console” should
appear.
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Chapter 3: Installing Drivers
Windows Server 2003
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows Server 2003.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows Server 2003
installation diskettes.
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2.
When the Windows Server 2003 Setup window is generated, press S to
specify an Additional Device(s).
3.
Insert the SuperTrak driver diskette into drive A: and press Enter.
4.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen, and then press the Enter.
5.
Press S to use the driver on the floppy disk and then press Enter to continue
with installation.
6.
The Windows Server 2003 Setup screen will appear again saying “Setup will
load support for the following mass storage devices:” The list will include
“Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7.
From the Windows Server 2003 Setup screen, press the Enter. Setup will
now load all device files and then continue the Windows Server 2003
installation.
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SuperTrak EX Series User Manual
Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows Server 2003 setup will show a “Found New Hardware” dialog
box. Under Windows 2003, “RAID Controller” will be displayed.
1.
Insert the SuperTrak driver diskette into the A:\ drive.
2.
Choose Install the software automatically and press the Enter key.
3.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen, and then press the Enter key.
4.
If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5.
When the New Hardware Wizard has finished installing the SuperTrak
driver, click Finish.
Confirming Driver Installation
1.
Right-click the My Computer icon and choose Manage from the popup
menu.
2.
From the left panel, choose Device Manager.
3.
Click the + in front of SCSI and RAID controllers. “Promise SuperTrak EX
[4650, 8650, 8654, 8658] (tm) Controller” and “Promise Raid Console”
should appear.
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Chapter 3: Installing Drivers
Windows XP
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows XP.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows XP installation
diskettes.
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2.
When the Windows XP Setup window is generated, press S to specify an
Additional Device(s).
3.
Insert the SuperTrak driver diskette into drive A: and press Enter.
4.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen, and then press the Enter.
5.
Press S to use the driver on the floppy disk and then press Enter to continue
with installation.
6.
The Windows XP Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7.
From the Windows XP Setup screen, press the Enter. Setup will now load all
device files and then continue the Windows XP installation.
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SuperTrak EX Series User Manual
Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows XP setup will show a “Found New Hardware” dialog box.
1.
Insert the SuperTrak driver diskette into the A:\ drive.
2.
Choose Install the software automatically and press the Enter key.
3.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen, and then press the Enter key.
4.
If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5.
When the New Hardware Wizard has finished installing the SuperTrak
driver, click Finish.
Confirming Driver Installation
1.
Right-click the My Computer icon and choose Manage from the popup
menu.
2.
From the left panel, choose Device Manager.
3.
Click the + in front of SCSI and RAID controllers. “Promise SuperTrak EX
[4650, 8650, 8654, 8658] (tm) Controller” and “Promise Raid Console”
should appear.
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Chapter 3: Installing Drivers
Windows 2000
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows 2000.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows 2000 installation
diskettes.
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2.
When the Windows 2000 Setup window is generated, press S to specify an
Additional Device(s).
3.
Insert the SuperTrak driver diskette into drive A: and press Enter.
4.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen then press Enter.
5.
The Windows 2000 Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller”.
Note: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
6.
From the Windows 2000 Setup screen, press Enter. Setup will now load all
device files and then continue the Windows 2000 installation.
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SuperTrak EX Series User Manual
Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows 2000 setup will show a “New Hardware Found” dialog box.
Under Windows 2000, “PCI Mass Storage Controller” will be displayed.
1.
Choose Add New Hardware Wizard from the list, and then press Enter.
2.
Choose Add/Troubleshoot a device and click Next. The new hardware
wizard will show device list
3.
Choose Mass Storage controller and click Next. At the following screen click
Finish.
4.
Choose Display a list the known drivers for this device so that I can choose a
specific driver then click Next.
5.
When the Windows 2000 supported SCSI adapter drivers list appears, click
Have disk.
6.
Insert the SuperTrak driver diskette in drive A:\.
7.
Type A:\Win2000 in the text box. Click OK.
8.
Choose Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm) Controller
from the list that appears on screen, then click Next.
9.
Click Yes to confirm continue the installation and copy the driver to system.
10. Remove the diskette and click Finish to restart the system.
Windows 2000 will then restart for the driver installation to take effect.
Confirming Driver Installation
1.
Right-click the My Computer icon and choose Manage from the popup
menu.
2.
From the left panel, choose Device Manager.
3.
Click the + in front of SCSI controllers. “Promise SuperTrak EX [4650, 8650,
8654, 8658] (tm) Controller” and “Promise Raid Console” should appear.
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Chapter 3: Installing Drivers
Red Hat Linux Enterprise 4.4, 4.5
New OS Installation
1.
Start the RedHat Linux Installation by booting from the install CD.
2.
At the “Welcome to Red Hat Linux...” installation screen, a prompt labeled
boot: will appear at the bottom of the screen. Type linux dd and press
Enter.
3.
When the Installer asks, “Do you have a driver disk?” click Yes.
4.
At the “Insert your driver disk and press OK to continue,” insert the driver
diskette into the floppy drive and click OK.
At the Devices dialog box, insert the SuperTrak driver diskette in the floppy
drive and click OK.
5.
When the Devices dialog box appears, choose Add Device.
6.
When the Installer asks, “What kind of device would you like to add?” choose
SCSI.
7.
Scroll down to the Promise SuperTrak EX [4650, 8650, 8654, 8658] (tm)
Controller and click OK.
8.
When the Installer displays Promise SuperTrak EX [4650, 8650, 8654, 8658]
(tm) Controller has been found, click Done.
9.
Continue with the installation normally.
Note: Check the readme file, included with the downloaded driver files, for
instructions on installing the RAID Console.
Existing System
1.
Insert SuperTrak driver diskette into the floppy drive.
2.
Log in as root.
3.
Type mount -r /dev/fd0 /mnt/floppy.
4.
Type cd /mnt/floppy
5.
Type sh ./install.
6.
When the Installer asks, “You are installing a driver on an existing OS. Is it
true (y/n)?” press Y, then press Enter.
7.
Type cd; umount /mnt/floppy.
8.
Remove the SuperTrak Driver Diskette.
9.
Type reboot to restart the system.
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SuperTrak EX Series User Manual
SuSE Linux Enterprise 10.1
New OS Installation
1.
Start the SuSE Linux Installation by booting from the install CD.
2.
As the system boots, press F5 for the Driver Disk.
3.
Move the cursor to the Installation – ACPI Disabled option, and press Enter.
4.
When the installer displays, “Please insert the Driver Update floppy/
CDROM,” insert the SuperTrak driver disk, then press Enter.
5.
When the Driver Update Menu pops up, click OK, then click Back to return
to the installer.
6.
Follow the on-screen prompts to complete the installation.
Existing System
1.
Insert the SuperTrak driver diskette into the floppy drive.
2.
Log in as root.
3.
Type mount /dev/fd0 /media/floppy.
4.
Type cd /media/floppy
5.
Type ./install.
6.
Type cd; umount /media/floppy.
7.
Remove the SuperTrak driver diskette.
8.
Type reboot to restart the system.
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Chapter 4: SuperBuild™ Utility
•
SuperTrak BIOS (below)
•
Main Menu (page 56)
•
Controller Selection (page 57)
•
Controller Information (page 58)
•
Physical Drive Management
(page 59)
•
•
•
Managing Logical Drive Problems
(page 68)
•
Spare Drive Management
(page 73)
•
Background Activity (page 76)
•
Event Log (page 77)
Disk Array Management (page 61) •
•
Logical Drive Management
Time Sync (page 79)
Miscellaneous (page 80)
(page 64)
SuperTrak BIOS
This section explains the information that you can obtain from the SuperTrak
BIOS.
When the SuperTrak BIOS loads during bootup, the BIOS displays pertinent
information about the RAID logical drives. At this point, press Ctrl-S to enter the
SuperBuild Configuration Utility.
The SuperTrak BIOS screen displays the following information:
•
Summary of Controller – The SuperTrak controller model number.
•
Number of Physical Drives – The number of physical drives attached to
this controller.
•
Number of Disk Arrays – The number of disk arrays managed by this
controller.
•
Number of Logical Drives – The number of logical drives managed by this
controller.
See Figure 1.
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SuperTrak EX Series User Manual
Figure 1. SuperTrak BIOS screen
If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the
condition:
Figure 2. SuperTrak BIOS screen, logical drive critical
See “Managing Logical Drive Problems” on page 68 for information about
rebuilding a critical logical drive. Press Ctrl-S to access the SuperBuild utility.
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Chapter 4: SuperBuild™ Utility
If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the
condition and temporarily halts the booting process of the Host PC, so you can
access the SuperBuild utility to investigate.
Figure 3. SuperTrak BIOS screen, logical drive offline
You can use the SuperBuild Utility to diagnose the problem. See “Managing
Logical Drive Problems” on page 68. Press Ctrl-S to access the SuperBuild utility.
You can also boot through to your operating system and use WebPAM PRO to
diagnose the problem. See “Chapter 5: Management with WebPAM PRO” on
page 83.
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SuperTrak EX Series User Manual
Main Menu
The opening screen of the SuperBuild utility is the Main Menu.
Figure 4. SuperBuild Main Menu
The Main Menu (above) has nine options:
•
Controller Selection – Select which of two SuperTrak controllers you want
to access, if you have two SuperTraks installed in the Host PC
•
Controller Information – Memory type and size, Firmware and BIOS
version numbers, and address information that may be helpful for diagnostic
purposes
•
Physical Drive Management – A list of physical drives attached to the
SuperTrak controller, their ID (channel) numbers, model numbers, capacity,
and status
•
Disk Array Management – A list of disk arrays attached to the SuperTrak
controller, the assigned physical drives, logical drives, capacity, and status
•
Logical Drive Management – A list of logical drives plus create and delete
logical drive functions
•
Spare Drive Management– A list of hot spare drives, their characteristics
and status
•
Background Activity – A list of logical drives, any current background
activity, logical drive status and percentage of activity completed.
Background activities include: Rebuild, Initialize, Synchronize, Migrate, and
Pause/Resume
•
Event Log – A list of events stored in RAM (since startup) or non-volatile
RAM (since the log was cleared) for diagnosis
•
Time Sync – Enables you to set the time zone and synchronize system time
and date with the embedded site
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Chapter 4: SuperBuild™ Utility
•
Miscellaneous – SAS drive LEDs, enclosure management, and buzzer
settings
Controller Selection
The SuperBuild Configuration utility supports up to two SuperTrak RAID
Controller cards installed in the same Host PC. Controller selection enables you
to select which of the two SuperTrak controllers the utility accesses.
If you have only one SuperTrak card installed in the Host PC, the SuperTrak is
Controller 1, and no selection is necessary.
If you have two SuperTrak cards installed in the Host PC, take the following
action to select one of them:
1.
2.
In the Main Menu, highlight Controller Selection and press Enter.
Highlight Controller 1 or Controller 2 and press Enter.
The selected controller (SuperTrak card) displays in the SuperBuild utility.
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SuperTrak EX Series User Manual
Controller Information
The SuperBuild utility displays information about the selected SuperTrak EX
controller.
1.
In the Main Menu, highlight Controller Information and press Enter.
The information includes:
Vendor – Promise Technology, Inc.
Model – SuperTrak EX4650, 8650, 8654, or EX8658
WWN – World Wide Number of the SuperTrak controller
Memory Type – DDR2 SDRAM
Memory Size – 128 MB or 256 MB
Single Image Ver – The version number of the image used to update the
firmware on the SuperTrak EX controller.*
Firmware Version – The version number of the firmware currently installed
on the SuperTrak EX controller.*
BIOS Version – The version number of the BIOS currently installed on the
SuperTrak EX controller.*
PCI Func Address – The functional address of the SuperTrak card in the
Host PC. Used for advanced diagnostics
* The BIOS and Firmware are upgradable. See “Downloading BIOS and
Firmware File” on page 207 and See “Updating the Firmware” on
page 105.
2.
Highlight Return to Previous Menu and press Enter.
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Chapter 4: SuperBuild™ Utility
Physical Drive Management
Physical drive management includes these functions:
•
Viewing Physical Drives (page 59)
•
Viewing Physical Drive Information (page 59)
•
Managing Physical Drive Problems (page 60)
Viewing Physical Drives
To view physical drives:
1.
In the Main Menu, highlight Physical Drive Management and press Enter.
The information includes:
ID – The channel number of the SuperTrak controller to which the physical
drive is attached
Model Name – The physical drive manufacturer’s model name for the drive
Capacity – Data capacity of the physical drive in GB
Status – OK is normal. Can also show Rebuilding or Dead.
2.
Highlight Return to Previous Menu and press Enter.
Viewing Physical Drive Information
The SuperBuild utility displays information about the physical (disk) drives
attached to the SuperTrak controller.
1.
In the Main Menu, highlight Physical Drive Management and press Enter.
2.
Highlight the physical drive you want to see and press Enter.
The Physical Drive Information screen displays:
ID – The channel number of the SuperTrak controller to which this physical
drive is attached.
Model Name – The drive manufacturer’s model name.
Serial Number – The drive manufacturer’s serial number.
Firmware Version – The drive’s firmware version number.
Drive Interface – SAS or SATA, 3.0 or 1.5 Gb/s
Protocol – ATA/ATAPI protocol level.
Capacity – Data capacity of the physical drive in GB.
Location – Enclosure refers to the Host PC. Slot refers to the channel
number of the SuperTrak controller.
Configuration – Disk array number and sequence number, Type of spare
drive, or Unconfigured.
Status – OK is normal. Can also show Rebuilding, Stale, or Dead.
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SuperTrak EX Series User Manual
3.
Highlight Return to Previous Menu and press Enter.
Managing Physical Drive Problems
Physical drives can develop problems that make them unsuitable for service in a
disk array. These problems are reflected in the physical drive status. Two such
status conditions are:
•
Stale – Caused by obsolete array information on the physical drive
•
Dead – Physical drive set down by the SuperTrak controller
In some cases, you can use WebPAM PRO to restore such physical drives to OK
status. See “Clearing Stale and PFA Conditions” on page 126 and “Forcing a
Physical Drive Offline or Online” on page 125.
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Chapter 4: SuperBuild™ Utility
Disk Array Management
Disk array management includes these functions:
•
Viewing Disk Arrays (page 61)
•
Viewing Disk Array Information (page 61)
•
Creating a Disk Array (page 62)
•
Changing Disk Array Settings (page 63)
•
Rebuilding a Disk Array (page 63)
•
Deleting a Disk Array (page 63)
Viewing Disk Arrays
The SuperBuild utility displays information about the disk arrays managed by the
SuperTrak controller.
1.
In the Main Menu, highlight Disk Array Management and press Enter.
The information includes:
ID – The consecutive number of the disk array in the order it was created,
beginning with 0.
Disk Array Name – The name you assigned to the disk array.
Capacity – Data capacity of the disk array in GB.
Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or
Offline.
2.
Highlight Return to Previous Menu and press Enter.
Viewing Disk Array Information
To view disk array information:
1.
In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2.
Highlight the Disk Array you want to see and press Enter.
The Disk Array Info and Setting screen displays. The information includes:
Disk Array ID – The consecutive number of the disk array in the order it was
created, beginning with 0
Disk Array Name – The name you assigned to the disk array
Capacity (Free) – Total data capacity of the disk array in GB
Capacity (Configurable) – Usable data capacity of the disk array in GB
Number of Physical Drives – Number of physical drives in this disk array
Number of Logical Drives – Number of logical drives in this disk array
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SuperTrak EX Series User Manual
Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or
Offline.
3.
Highlight Physical Drives in the Disk Array and press Enter.
The following information displays:
ID – The channel number of the SuperTrak controller to which the physical
drive is attached
Model Name – The physical drive manufacturer’s model name for the drive
Capacity – Data capacity of the physical drive in GB
Status – OK is normal. Can also show Rebuilding or Dead.
4.
Highlight Logical Drives in the Disk Array and press Enter.
The following information displays:
ID – The consecutive number of the logical drive in the order it was created,
beginning with 0
Logical Drive Name – The user-assigned name for the logical drive
Capacity – Data capacity of the logical drive in GB
Status – Shows one of seven logical drive conditions: OK, Critical, Offline,
Init, Migration, Synchron, and Rebuild.
5.
Highlight Return to Previous Menu and press Enter.
Creating a Disk Array
1.
In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2.
Highlight Create Disk Array and press Enter.
The Create Disk Array screen displays.
3.
Optional. Press the arrow keys to highlight Disk Array Name and press
Enter. Then type a name for this disk array.
4.
Press the arrow keys to highlight the physical drives you want to add to this
disk array. Then press the spacebar to select the physical drives.
An asterisk (*) appears at the left of each selected physical drive.
5.
Highlight Save Configuration and press Enter.
The new disk array appears under Disk Array Management. If you have
more physical drives available, you can create additional disk arrays
following the same procedure.
After you have created your disk arrays, Your next action is to create one or
more logical drives. See “Creating a Logical Drive” on page 65.
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Chapter 4: SuperBuild™ Utility
Changing Disk Array Settings
To change the name of a disk array:
1.
In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2.
Highlight the Disk Array you want to change and press Enter.
The Disk Array Info and Setting screen displays.
3.
Highlight Disk Array Name and press Enter.
4.
Press the backspace or delete keys to remove the characters. Then type
new characters.
5.
Highlight Save Setting and press Enter.
6.
Highlight Return to Previous Menu and press Enter.
Rebuilding a Disk Array
See “Managing Logical Drive Problems” on page 68.
Deleting a Disk Array
Warning
When you delete a disk array, you delete the logical drives and all
of the data on them. Be sure to backup any important data before
you delete a disk array!
To delete a disk array:
1.
In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2.
Highlight the disk array you want to delete and press the spacebar to mark
the disk array.
An asterisk (*) appears at the left of the selected disk array.
3.
Highlight Delete Selected Disk Arrays and press Enter.
4.
Press Y to confirm disk array deletion.
The selected disk array is removed from the list.
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SuperTrak EX Series User Manual
Logical Drive Management
Logical drive management includes these functions:
•
Viewing Logical Drives (page 64)
•
Viewing Logical Drive Information (page 64)
•
Creating a Logical Drive (page 65)
•
Initializing a Logical Drive (page 66)
•
Changing Logical Drive Settings (page 67)
•
Deleting a Logical Drive (page 67)
Note
For an explanation of the logical drive concepts and the choices
you can make when you create your logical drive, see
Viewing Logical Drives
To view your logical drives:
1.
In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays the following information:
ID – The consecutive number of the logical drive in the order it was created,
beginning with 0
Logical Drive Name – The user-assigned name for the logical drive
Capacity – Data capacity of the logical drive in GB
Status – OK is normal. Can also show Rebuilding, Initializing,
Synchronizing, Degraded, Critical, or Offline.
2.
Highlight Return to Previous Menu and press Enter.
Viewing Logical Drive Information
To view logical drive information:
1.
In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2.
Highlight the logical drive you want to see and press Enter.
The Logical Drive Info and Setting screen displays. The information includes:
Logical Drive ID – The consecutive number of the logical drive in the order it
was created, beginning with 0.
Logical Drive Name – You can change this setting.
Capacity – Data capacity of the logical drive in GB
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Chapter 4: SuperBuild™ Utility
RAID Level – Chosen when the logical drive was created.
Stripe Size – Chosen when the logical drive was created.
Sector Size – Chosen when the logical drive was created.
Write Cache Policy – You can change this setting.
Read Cache Policy – You can change this setting.
Disk Array ID – Consecutive number of the disk array to which this logical
drive belongs
Status – OK is normal. Can also show Rebuilding, Initializing,
Synchronizing, Degraded, Critical, or Offline.
3.
Highlight Return to Previous Menu and press Enter.
Creating a Logical Drive
You must create a disk array before you can create a logical drive. See “Creating
a Disk Array” on page 62.
To create a logical drive:
1.
In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2.
Highlight Create Logical Drive and press Enter.
The Create Logical Drive Step 1/2 screen appears.
3.
Press the arrow keys to highlight a disk array. Then press the spacebar to
select the disk array.
An asterisk (*) appears at the left of the selected disk array.
Highlight Next Step and press Enter.
The Create Logical Drive Step 2/2 screen displays.
4.
Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
•
Logical Drive Name – Optional. Type a name.
•
RAID Level – Choose a new RAID level. Your choices depend upon the
number of physical drives in your disk array.
•
Capacity – 0 means the full capacity or the remaining capacity of the
disk array will be used for this logical drive.
•
Stripe Size – Choose from 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB.
64 KB is the default.
•
Sector Size – Choose from 512 B, 1 KB, 2 KB, and 4 KB. 512 B is the
default.
•
Write Cache Policy – Choose from Write Back or Write Through.
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SuperTrak EX Series User Manual
5.
•
Read Cache Policy – Choose from Read Cache, Read Ahead, or No
Cache.
•
Axle – RAID 50 and 60 logical drives only. Choose the number of axles
or choose 0 to let the controller decide for you.
Highlight Save Configuration and press Enter.
At this point you can create additional logical drives, if there is space
remaining on your disk arrays. To create another logical drive, repeat steps 2
though 5 above.
6.
Press the F10 key to exit the SuperBuild utility and press Y to confirm and
restart the computer.
Do not press the Ctrl-Alt-Del keys. Do not press the Esc key.
Important
•
Promise recommends that you Initialize your logical drives
immediately after you create them.
•
You must be partition and format your new logical drives
before your operating system will recognize them.
Initializing a Logical Drive
Promise recommends that you Initialize your logical drives immediately after you
create them. Initialization sets all data bits in the logical drive to zero, removing
any residual data left behind from earlier configurations. You can also perform an
Initialization on an existing logical drive.
Warning
When you initialize a logical drive, you delete all data on the
logical drive. Be sure to backup any important data before you
initialize a logical drive!
1.
In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2.
Highlight the logical drive you want to initialize and press Enter.
3.
Highlight Initialization Start and press Enter.
A message appears at the bottom of the screen.
4.
Choose one of the following actions:
•
For a Full Initialization, press F.
•
For a Quick Initialization, press Q.
•
To cancel Initialization, press C.
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Chapter 4: SuperBuild™ Utility
The Initialization begins immediately. If you set Initialization for multiple
logical drives, they will be initialized sequentially. You can monitor
Initialization progress under Background Activity.
5.
Highlight Return to Previous Menu and press Enter.
Changing Logical Drive Settings
To change logical drive settings:
1.
In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2.
Highlight the logical drive whose settings you want to change and press
Enter.
The Logical Drive Info and Setting screen displays.
3.
4.
Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
•
Logical Drive Name – Press the backspace or delete keys to remove
the characters. Then type new characters.
•
Write Cache Policy – Choose from Write Back or Write Through.
•
Read Cache Policy – Choose from Read Cache, Read Ahead, or No
Cache.
Highlight Save Setting and press Enter.
The changes happen immediately.
Deleting a Logical Drive
Warning
When you delete a logical drive, you delete all data on the logical
drive. Be sure to backup any important data before you delete a
logical drive!
To delete a logical drive:
1.
In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2.
Highlight the logical drive you want to delete and press the spacebar to mark
the logical drive.
An asterisk (*) appears at the left of the selected logical drive.
3.
4.
Highlight Delete Selected Logical Drives and press Enter.
Press Y to confirm logical drive deletion.
The selected logical drive is removed from the list.
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Managing Logical Drive Problems
The most common logical drive problems are caused by physical disk drive
failure, resulting in a Critical or an Offline logical drive.
Managing logical drive problems includes the following actions:
•
Identifying a Critical Logical Drive (page 68)
•
Rebuilding the Logical Drive (page 69)
•
Finding the Failed Physical Drive (page 70)
•
Identifying an Offline Logical Drive (page 70)
Identifying a Critical Logical Drive
A critical logical drive has lost its fault tolerance but the logical drive can still read
and write data.
•
RAID 1, 5, 10, and 50 logical drives go critical when one physical drive fails.
•
RAID 6 and 60 logical drives go degraded when one physical drive fails and
critical when two physical drives fail. You take the same action in either
case.
When you boot your system, the SuperTrak BIOS screen informs you if there is a
critical logical drive.
Figure 5. SuperTrak BIOS screen, logical drive critical
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Chapter 4: SuperBuild™ Utility
Rebuilding the Logical Drive
The remedial action for a critical logical drive is to rebuild it, meaning the data
from the failed drive is rebuilt onto the replacement drive. The SuperTrak
controller does this action automatically using a spare drive. If you do not have a
spare drive, the controller will do it when you install a replacement drive.
Spare Drive Available
The SuperTrak Controller will rebuilt a logical drive automatically using a spare
drive, providing:
•
A spare drive is available
•
The spare drive is the same size or larger than the failed drive
•
The Auto Rebuild setting is enabled in WebPAM PRO. Enabled is the default
setting. See “Making Background Activity Settings” on page 109.
If the above conditions are met, the SuperTrak controller automatically rebuilds
the logical drive with the hot spare. After the rebuild is done, you must replace the
failed drive with a new physical drive.
Depending on your spare drive settings, you might make the replacement drive
the new spare drive, or the original spare will transition back to its original status.
See “Creating a Spare Drive” on page 73.
No Spare Drive Available
If a spare drive is not available, you must replace the failed drive. Then the
SuperTrak controller will automatically rebuild the logical drive using the new
physical drive, providing:
•
The new drive is the same size or larger than the failed drive
•
The Auto Rebuild setting is enabled in WebPAM PRO. Enabled is the default
setting. See “Making Background Activity Settings” on page 109.
Manual Rebuild
In some cases, you must start the Rebuild manually. After replacing the failed
drive with a new drive of equal or larger size, take the following actions:
1.
In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2.
Highlight the Disk Array with the failed drive and press Enter.
The Disk Array Info and Setting screen displays.
3.
Highlight Physical Drives in the Array and press Enter.
Note the ID numbers of the physical drives that are still functional
4.
Highlight Start Manual Rebuild and press Enter.
The Manual Rebuild screen displays.
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SuperTrak EX Series User Manual
5.
Highlight the Source Sequence Number and press Enter. Then type the ID
number of one of the physical drives you noted in step 3 and press Enter.
6.
Highlight the Target Physical Drive ID and press Enter. Then type the ID
number of the new drive and press Enter.
7.
Highlight Start Manual Rebuild and press Enter.
The time required for the Rebuild depends on the number and size of your
logical drives. You can monitor the progress of the Rebuild under
Background Activity.
Finding the Failed Physical Drive
To identify a failed physical drive:
1.
In the Main Menu, highlight Physical Drive Management and press Enter.
The Physical Drive Management screen displays.
2.
Compare the list of physical drives on the screen against the actual physical
drives attached to the SuperTrak controller.
Figure 6. Physical Drive Management screen
ID 3 is missing
In the example above, there is no physical drive for ID 3. Assuming you
installed a physical drive onto Channel 3 of the SuperTrak controller, this is
the failed physical drive.
Identifying an Offline Logical Drive
An offline logical drive cannot read or write data.
•
RAID 0 logical drives go offline when one physical drive fails.
•
RAID 1, 5, 10, and 50 logical drives go offline when two physical drives fail.
•
RAID 6 and 60 logical drives go offline when three physical drives fail.
When you boot your system, the SuperTrak BIOS screen informs you if there is
an offline logical drive. If the SuperTrak BIOS detects an offline logical drive, the
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BIOS reports the condition and temporarily halts the booting process of the Host
PC, so you can access the SuperBuild utility to investigate.
Figure 7. SuperTrak BIOS screen, logical drive offline
1.
Press Ctrl-S to access the SuperBuild utility.
2.
From the Main Menu, highlight Physical Drive Management and press Enter.
3.
Verify that all of the physical drives attached to the SuperTrak controller
appear under on the Physical Drive Management screen. See “Finding the
Failed Physical Drive” on page 70.
•
If ALL physical drives appear, but they show a status of Stale or Dead,
see “Managing Physical Drive Problems” on page 60.
•
If one or more physical drives do NOT appear, shut down the Host PC,
open the case, check the power and data connections to each physical
drive, correct any shortcomings, restart the Host PC and check in
SuperBuild again.
RAID 1, 5, 6, 10, 50 and 60
You cannot rebuild an offline logical drive. However, if you can restore one of the
failed physical drives, the logical drive will be critical, then you can rebuild it. See
“Rebuilding the Logical Drive” on page 69.
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RAID 0
Because RAID 0 logical drives are not fault-tolerant, there is no way to rebuild the
logical drive when a physical drive fails.
See “Managing Physical Drive Problems” on page 60 to determine if there is any
way to salvage the physical drive and restore your logical drive.
If the physical drive cannot be salvaged, replace the drive, then create a new
logical drive and copy your data to the logical drive from a backup source.
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Spare Drive Management
Spare drive management includes these functions:
•
Viewing Spare Drives (page 73)
•
Viewing Spare Drive Information (page 73)
•
Creating a Spare Drive (page 73)
•
Changing Spare Drive Settings (page 74)
•
Deleting a Spare Drive (page 75)
Viewing Spare Drives
To view your spare drives:
1.
In the Main Menu, highlight Spare Drive Management and press Enter.
ID – The consecutive number of the spare drive in the order it was created,
beginning with 0
Model Name – The physical drive manufacturer’s model name
Capacity – Data capacity of the physical drive in GB
Status – OK is normal. Can also show Rebuilding or Dead.
2.
Highlight Return to Previous Menu and press Enter.
Viewing Spare Drive Information
To view spare drive information:
1.
In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2.
Highlight the spare drive you want to see and press Enter.
The Spare Drive Info and Setting screen displays. The information includes:
Physical Drive ID – The channel number of the SuperTrak controller to
which the physical drive is attached.
Revertible – Yes or No.
Spare Type – Global or Dedicated.
Disk Array – ID, name, capacity, and status, for spare drives dedicated to
an array
3.
Highlight Return to Previous Menu and press Enter.
Creating a Spare Drive
For a physical drive to qualify as a spare, the drive must be:
•
Unconfigured – Not part of an array
•
Functional – Showing OK status
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•
Big Enough – Same capacity or greater than the largest drive in your array
To create a spare drive:
1.
In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2.
Highlight Assign Spare Drive and press Enter.
The Assign Spare Drive Step 1/2 screen appears.
3.
Press the arrow keys to highlight a physical drive. Then press the spacebar
to select the physical drive.
An asterisk (*) appears at the left of the selected physical drive.
Highlight Next Step and press Enter.
The Assign Spare Drive 2/2 screen displays.
4.
5.
Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
•
Revertible – Yes or No. A revertible spare drive automatically returns to
its spare drive assignment after the failed physical drive in the disk array
is replaced. Go to step 6.
•
Spare Type – Global, can be used by any disk array. Dedicated, can
only be used by the assigned disk array. Go to step 5.
Optional. If you chose Dedicated in step 4, press the arrow keys to highlight
a disk array. Then press the spacebar to select the disk array.
An asterisk (*) appears at the left of the selected disk array.
6.
Highlight Save Configuration and press Enter.
Changing Spare Drive Settings
You can change a spare drive’s revertibility and type. To change spare drive
settings:
1.
In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2.
Highlight the spare drive whose settings you want to change and press
Enter.
The Spare Drive Info and Setting screen displays.
3.
Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
•
Revertible – Yes or No. A revertible spare drive automatically returns to
its spare drive assignment after the failed physical drive in the disk array
is replaced. Go to step 5.
•
Spare Type – Global, can be used by any disk array. Dedicated, can
only be used by the assigned disk array. Go to step 4.
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4.
Optional. If you chose Dedicated in step 3, press the arrow keys to highlight
a disk array. Then press the spacebar to select the disk array.
An asterisk (*) appears at the left of the selected disk array.
5.
Highlight Save Setting and press Enter.
The changes happen immediately.
Deleting a Spare Drive
To delete a spare drive:
1.
In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2.
Highlight the spare drive you want to delete and press the spacebar to mark
the spare drive.
An asterisk (*) appears at the left of the selected spare drive.
3.
4.
Highlight Delete Selected Spare Drives and press Enter.
Press Y to confirm spare drive deletion.
The selected spare drive is removed from the list.
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Background Activity
The Background Activity function enables you to monitor background activities
are running on the SuperTrak RAID controller. Information reported includes:
•
Device – Disk array or logical drive by ID number
•
Type – Synchronization, Initialization, or Rebuilding
•
Status – Running or queued (waiting)
•
Percentage – Percent completed
The Background Activity screen does not enable you to start, pause, resume, or
cancel any activity. Status of the activity, such as in-progress or paused.
To view background activity, in the Main Menu, highlight Spare Drive
Management and press Enter.
When you are done, highlight Return to Previous Menu and press Enter
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Event Log
The event log tracks events related to the SuperTrak controller and includes the
following functions:
•
Viewing RAM Events (page 77)
•
Viewing NVRAM Events (page 77)
•
Clearing the Event Logs (page 78)
Viewing RAM Events
RAM events are also called Runtime events. All recorded events happened since
the last time you booted the Host PC. Displays the 1023 most recent events.
To view NVRAM events:
1.
In the Main Menu, highlight Event Log and press Enter.
The Event Log screen displays.
2.
Optional. If NVRAM is displayed beside Select Location, highlight Select
Location and press Enter. Then highlight NVRAM and press Enter.
3.
Do the following actions to navigate the Event Log screen:
•
To move to the next page or screen of events, highlight Next Page and
press Enter.
•
To move to the previous page or screen of events, highlight Previous
Page and press Enter.
•
To see all the information about an event, highlight the event and press
Enter.
Viewing NVRAM Events
NVRAM events ar the most important events. These events are stored in nonvolatile RAM. Displays the 63 most recent events.
To view NVRAM events:
1.
In the Main Menu, highlight Event Log and press Enter.
The Event Log screen displays.
2.
Optional. If RAM is displayed beside Select Location, highlight Select
Location and press Enter. Then highlight NVRAM and press Enter.
3.
Do the following actions to navigate the Event Log screen:
•
To move to the next page or screen of events, highlight Next Page and
press Enter.
•
To move to the previous page or screen of events, highlight Previous
Page and press Enter.
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•
To see all the information about an event, highlight the event and press
Enter.
Clearing the Event Logs
Clearing the event logs remove all of the events from both the RAM and NVRAM
event logs. Note that the RAM log clears every time you boot the Host PC.
1.
In the Main Menu, highlight Event Log and press Enter.
The Event Log screen displays. You can clear both logs from the RAM or
NVRAM screen.
2.
Highlight Clear All Event Logs and press Enter.
3.
Press Y to confirm event log clearing.
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Time Sync
The Time Sync function adds two special features to SuperTrak. These functions
include:
•
Setting the Time Zone (page 79)
•
Synchronizing Time with an Embedded Site (page 79)
The Time Sync function does not replace or overwrite the regular date and time
settings in the Host PC’s BIOS or OS.
Setting the Time Zone
To set the difference between the current time zone (the time zone in which you
are) and Greenwich Mean Time (GMT):
1.
In the Main Menu, highlight Time Sync and press Enter.
The Time Sync screen displays.
2.
Highlight Current Time Zone and press the + or – key to change the time for
the current time zone.
Each press of the + key increments 15 minutes forward.
Each press of the – key increments 15 minutes backward.
Synchronizing Time with an Embedded Site
This feature requires you to have installed in the Host PC a separate product that
is not part of SuperTrak RAID controller.
To synchronize time with an embedded site:
1.
In the Main Menu, highlight Time Sync and press Enter.
The Time Sync screen displays.
2.
Highlight Sync Time with Embedded Site and press Enter.
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Miscellaneous
The Miscellaneous menu enables three useful functions on SuperTrak:
•
SAS Ready LEDs (page 80)
•
SGPIO Backplane (page 80)
•
Buzzer (page 80)
SAS Ready LEDs
The LEDs for SAS disk drives stay on continuously to show Ready status, except
when the drive is processing a command. This function enables you to turn the
LEDs off.
To turn the SAS drive LEDs off:
1.
In the Main Menu, highlight Miscellaneous and press Enter.
2.
Highlight SAS READY LED and press Enter.
3.
Highlight your choice and press Enter.
•
On – SAS drive LEDs on continuously
•
Off – SAS drive LEDs off
SGPIO Backplane
This function enables you to set your SuperTrak card to work your enclosure
management controller through the SGPIO connection.
To choose your enclosure management controller setting:
1.
In the Main Menu, highlight Miscellaneous and press Enter.
2.
Highlight SGPIO Backplane and press Enter.
3.
Highlight your choice and press Enter.
•
Generic
•
Chenbro
•
AIC
•
AMI MG9073S
Buzzer
The buzzer sounds to inform you that your RAID system needs attention. But the
buzzer does not specify the condition. When a continuous tone sounds, there are
multiple alarm patterns sounding at the same time.
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When the buzzer sounds, take the following actions:
•
Check your disk arrays and logical drives.
•
Check the Event Log.
To silence the buzzer for the current trigger event, you must disable it.
Also see “Managing Physical Drive Problems” on page 60 and “Managing Logical
Drive Problems” on page 68.
Enabling or Disabling the Buzzer
To enable or disable the Buzzer:
1.
In the Main Menu, highlight Miscellaneous and press Enter.
2.
Highlight Buzzer and press Enter.
3.
Highlight your choice and press Enter.
•
Enable
•
Disable
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Chapter 5: Management with WebPAM PRO
•
Logging into WebPAM PRO (page 83)
•
Accessing the Interface (page 86)
•
Managing Users (page 92)
•
.Working with Subsystem/Host Management (page 96)
•
Managing Software Services (page 99)
•
Managing the Host (page 103)
•
Managing the Subsystem (page 104)
•
Managing the Controller (page 115)
•
Managing Enclosures (page 121)
•
Managing Physical Drives (page 122)
•
Managing Disk Arrays (page 127)
•
Managing Logical Drives (page 143)
•
Managing Spare Drives (page 149)
•
Working with the Logical Drive Summary (page 153)
This chapter describes using WebPAM PRO to monitor and manage your RAID
system. This chapter is divided into sections for major WebPAM PRO
components as shown above.
Logging into WebPAM PRO
You can log into WebPAM PRO in either of two ways:
•
Logging in at the Host PC (page 83)
•
Logging in over the Network (page 84)
Logging in at the Host PC
At the Host PC (where the SuperTrak EX Controller is installed), to log into
WebPAM PRO, do one of the following actions:
•
Double-click the WebPAM PRO desktop icon.
•
Choose WebPAM PRO in the Windows Programs menu or the Linux
Applications menu.
•
Follow the steps under “Logging in over the Network” on page 84.
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Logging in over the Network
You can log into WebPAM PRO from any PC with a network connection to the
Host PC (where the SuperTrak EX Controller is installed).
1.
Launch your Browser.
2.
In the Browser address field, type the information provided below. Then
press Enter.
If you chose External SSL Security during installation (Windows, see
page 26; Linux, see page 34), use the Secure Connection. Otherwise, use
the Regular Connection.
Regular Connection
•
WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://
•
Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
•
Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080
•
Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
http://192.168.10.228:8080/promise
Secure Connection
•
WebPAM PRO uses a secure HTTP connection . . . . . . . . . . .https://
•
Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
•
Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443
•
Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
https://192.168.10.228:8443/promise
Notes
•
You can enter the Host PC’s network name in place of the IP
address.
•
If you are logging in at the Host PC, you can enter localhost
in place of the IP address.
•
Whether you select a regular or a secure connection, your
login to WebPAM PRO and your user password are always
secure.
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Login Screen
When the opening screen appears:
1.
Type administrator in the User Name field.
2.
Type password in the Password field.
3.
Click the Login button.
The User Name and Password are case sensitive. See Figure 1.
Figure 1. The WebPAM PRO login screen
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Accessing the Interface
WebPAM PRO is browser-based RAID management software with a graphic
user interface. Basic user interface components and functions include:
•
Using the Header (page 87)
•
Using Tree View (page 87)
•
Using Management View (page 88)
•
Choosing a Display Language (page 89)
•
Viewing the Event Frame (page 89)
•
Saving the Event Frame (page 90)
•
Deleting the Event Frame (page 90)
•
Viewing the Storage Network (page 90)
•
Logging out of WebPAM PRO (page 91)
Figure 2. WebPAM PRO interface
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There are four major parts to the WebPAM PRO interface:
•
Header (see page 87)
•
Tree View (see page 87)
•
Management View (see page 88)
•
Event Frame (see page 89)
Using the Header
The Header contains the following items:
•
Language – To choose a display language, see “Choosing a Display
Language” on page 89.
•
Show/Hide Event Frame – To view the Event Frame, see “Viewing the
Event Frame” on page 89.
•
Show/Hide Storage Network – To view the Storage Network, see “Viewing
the Storage Network” on page 90.
•
Contact Us – Click here for Promise Technology contact information. Or see
“Contacting Technical Support” on page 197.
•
Logout – To logout, see “Logging out of WebPAM PRO” on page 91.
Using Tree View
Tree View enables you to navigate around all components of the Host PC (where
the SuperTrak controller card is installed), software management, RAID
controller, enclosure, physical drives, disk arrays, logical drives, and spare
drives. The figure below shows the components of Tree View.
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Figure 3. WebPAM PRO Tree View
Logged-in User
Host PC, where the
SuperTrak card is
installed
The Administrative Tools section is different for the Administrator and Super
Users than for other users. The remainder of the Tree is the same for all users.
Management View displays information according to the item you choose in Tree
View.
Using Management View
Management View—also referred to Management View—provides the actual
user interface with the SuperTrak EX Controller card, including creation,
maintenance, deletion, and monitoring of disk arrays and logical drives.
Function Tabs control specific actions and processes. This View changes
depending on which item you choose in Tree View and which tab you choose in
the Management View itself.
Click the Help button to the right of the tabs in Management View to access
online help for the function that is currently displayed.
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Choosing a Display Language
WebPAM PRO displays in the following languages:
•
English
•
Italian
•
Simplified Chinese
•
Japanese
•
Traditional Chinese
•
Korean
•
French
•
Spanish
•
German
•
Russian
To change the display language:
1.
Click the Language dropdown menu in the Header.
2.
Highlight the language you prefer.
WebPAM PRO displays in the chosen language.
Viewing the Event Frame
To view the Event Frame, click Show Event Frame in the Header.
To hide the Event Frame, click Hide Event Frame in the Header.
The Event Frame reports all events and stores them in the WebPAM PRO folder
on the hard disk drive of the Host PC.
In the event frame, events are listed and sorted by:
•
Host IP – The IP address of the Host PC or subsystem where the event
happened
•
WWN – World Wide Number of the Host PC or subsystem where the event
happened
•
Device – Disk array, logical drive, physical drive, controller, battery, etc.
•
Event ID – The hexadecimal number that identifies the specific type of event
•
Severity – See below:
•
Information – Information only, no action is required
•
Warning – User can decide whether or not action is required
•
Minor – Action is needed but the condition is not serious at this time
•
Major – Action is needed now
•
Critical – Action is needed now and the implications of the condition are
serious
•
Fatal – Non-Recoverable error or failure has occurred
•
Time – Time and date of the occurrence
•
Description – A brief description of the event
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You can also view events by clicking the Subsystems
clicking the Event tab in Management View.
icon in Tree View, then
Saving the Event Frame
This function saves a copy of the events from the Event Frame as a text file on
the Host PC’s hard drive.
To save the event log:
1.
In the Header, click Show Event Frame.
2.
In the Event Frame, click the Save Events button.
3.
In the File Download dialog box, click the Save button.
4.
In the Save dialog box, name the file, navigate to the folder where you want
to save the log file, and click the Save button.
The event log is saved as a text file on the Host PC’s hard drive.
Deleting the Event Frame
This function deletes the events from the Event Frame and from the WebPAM
PRO database.
This function has no effect upon events reported under the Subsystem
icon
Events tab. See “Viewing the Runtime Event Log” on page 106 and “Viewing the
NVRAM Event Log” on page 107.
To clear the event log:
1.
In the Header, click Show Event Frame.
2.
In the Event Frame, click the Delete Events button.
3.
In the Confirmation dialog box, type confirm and click the OK button.
Viewing the Storage Network
The Storage Network consists of all the subsystems and host PCs currently
accessible on your network. Use this function to identify the subsystem or host
PC you want to add.
Subsystems and host PCs already added to WebPAM PRO have a + icon beside
them in Tree View.
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Figure 4. The Storage Network appears in Tree View
Added to
WebPAM PRO
Not added yet
To view the Storage Network, click Show Storage Network in the Header. All
networked systems will appear in Tree View.
To hide the Storage Network, click Hide Storage Network in the Header. Only
the networked systems you have added appear in Tree View.
See “Adding a Subsystem or Host” on page 96.
Logging out of WebPAM PRO
There are two ways to log out of WebPAM PRO:
•
Close your browser window
•
Click Logout in the WebPAM PRO Header
Figure 5. Clicking “Logout” in the Header)
Clicking Logout brings you back to the Login Screen. After logging out, you must
enter your user name and password in order to log in again.
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Managing Users
User Management includes all functions dealing with user accounts. Functions
include:
•
Viewing User Information (page 92)
•
Making User Settings (page 92)
•
Making Your Own User Settings (page 93)
•
Changing a User’s Password (page 93)
•
Changing Your Own Password (page 93)
•
Creating a User (page 94)
•
Deleting a User (page 94)
Viewing User Information
The view a list of users, their status, access privileges, display name, and email
address:
1.
Click the Administrative Tools
2.
Click the User Management
icon.
icon.
The Information tab appears in Management View.
Making User Settings
To change settings of other users:
1.
Log into WebPAM PRO as the Administrator or a Super User.
2.
Click the Administrative Tools
3.
Click the User Management
icon.
icon.
4.
Click the Information tab in Management View.
5.
In the list of users, click the link of the user whose settings you want to
change.
The Settings screen for the chosen user displays.
6.
7.
Enter or change the settings for this user.
•
Enable/disable this user
•
Display name
•
Privilege. See “List of User Privileges” on page 94
Click the Submit button.
The Administrator or Super User can change another user’s password. See
“Changing a User’s Password” on page 93 for more information.
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You can also set user privilege under Subsystem/Host Management. See
“Setting User Privilege” on page 97 and “Setting User Rights” on page 103.
Making Your Own User Settings
To change your own user settings:
1.
Log into WebPAM PRO under your own user name.
2.
Click the Administrative Tools
3.
Click the User Management
icon.
icon.
4.
Click the Settings tab in Management View.
5.
Enter or change the display name or mail address.
6.
Click the Submit button.
Changing a User’s Password
To change a user’s password:
1.
Log into WebPAM PRO as the Administrator or a Super User.
2.
Click the Administrative Tools
3.
Click the User Management
4.
In the list of users, click the link of the user whose settings you want to
change.
icon.
icon.
The Settings screen for the chosen user displays.
5.
Click the Password tab in Management View.
6.
Enter the new password in the New Password field.
7.
Enter the new password in the Retype Password field.
8.
Click the Submit button.
Changing Your Own Password
To set or change your own password:
1.
Log into WebPAM PRO under your own user name.
2.
Click the Administrative Tools
3.
Click the User Management
icon.
icon.
4.
Click the Password tab in Management View.
5.
Enter the current password in the Old Password field.
If you do not have a password, leave this field blank.
6.
Enter the new password in the New Password field.
7.
Enter the new password in the Retype Password field.
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8.
Click the Submit button.
Creating a User
To create a user:
1.
Log into WebPAM PRO as the Administrator or a Super User.
2.
Click the Administrative Tools
3.
Click the User Management
icon.
icon.
4.
Click the Create tab in Management View.
5.
Enter a user name in the User Name field.
6.
Enter a password for this user in the New Password and Retype Password
fields.
A password is optional. If you do not assign password, tell this user to leave
the password field blank when he/she logs into to WebPAM PRO. Users can
set their own passwords, see “Changing Your Own Password” on page 93.
7.
8.
Check the Enabled box to enable this user on this subsystem.
Enter a display name in the Display Name field.
A display name is optional but recommended.
9.
Choose a privilege level from the Privilege dropdown menu.
For definitions of each privilege level, see the List of User Privileges below.
10. Click the Submit button.
List of User Privileges
•
View – Allows the user to see all status and settings but not to make any
changes
•
Maintenance – Allows the user to perform maintenance tasks including
Rebuilding, PDM, Media Patrol, and Redundancy Check.
•
Power – Allows the user to create (but not delete) disk arrays and logical
drives, change RAID levels, change stripe size; change settings of
components such as disk arrays, logical drives, physical drives, and the
controller.
•
Super – Allows the user full access to all functions including create and
delete users and changing the settings of other users, and delete disk arrays
and logical drives. The default “administrator” account is a Super User.
Deleting a User
There will always be at least one Super User account. You cannot delete the user
account you used to log in. To delete a user:
1.
Log into WebPAM PRO as the Administrator or a Super User.
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2.
Click the Administrative Tools
3.
Click the User Management
icon.
icon.
4.
Click the Delete tab in Management View.
5.
Check the box to the left of the user you want to delete.
6.
Click the Submit button.
7.
Click OK in the confirmation box.
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Working with Subsystem/Host Management
Subsystem/Host Management includes the following functions:
•
Viewing Subsystem/Host Information (page 96)
•
Adding a Subsystem or Host (page 96)
•
Deleting a Subsystem or Host (page 97)
•
Setting User Privilege (page 97)
Viewing Subsystem/Host Information
To view the Subsystem/Host List:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Subsystem/Host Management
icon.
In the Information tab, the following information appears:
•
Subsystem/Host IP address
•
Management Port IP address
•
Health – A green checkmark means OK. A red X indicates a problem
•
Model of the RAID controller
•
Alias of the RAID controller
•
Firmware Version of the RAID controller
•
Interface of the RAID controller
•
World Wide Number of the RAID controller
If a red X appears under Health, click the Health Information
icon to
display a breakdown showing the health of the controller, disk arrays, logical
drives, spare drives, and physical drives.
Adding a Subsystem or Host
To add a subsystem/ or host PC to WebPAM PRO:
1.
Log into WebPAM PRO as the Administrator or a Super User.
2.
Click the Administrative Tools
3.
Click the Subsystem/Host Management
4.
Click the Add Subsystem/Host tab in Management View.
icon in Tree View.
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5.
Do one of the following actions:
•
To create an in-band connection: Type the Host PC’s IP address into
the address field.
Choose this option for SuperTrak. Note that entries such as localhost or
the Host PC’s network name do not work for this function.
•
6.
To create an out-of-band connection: Type the Subsystem’s
management port IP address into the address field.
Click the Submit button.
The new Subsystem or Host PC is added to Tree View.
In-Band versus Out-of-Band
In-band connection means the WebPAM PRO Agent is running on the Host PC
or server. Management commands to a subsystem travel through the
subsystem's data ports. With an in-band connection, you can have multiple
subsystems under the same Host PC or server.
Out-of-band connection means the WebPAM PRO Agent is running on the
subsystem. Management commands to a subsystem travel through the
subsystem's management port.
Deleting a Subsystem or Host
When you delete a subsystem or host PC, you only remove it from WebPAM
PRO’s list of monitored systems. This action has no effect upon the disk arrays,
logical drives, or data stored on the RAID.
To delete a subsystem or host PC:
1.
Log into WebPAM PRO as the Administrator or a Super User.
2.
Click the Administrative Tools
3.
Click the Subsystem/Host Management
icon in Tree View.
icon.
4.
Click the Delete Subsystem/Host tab in Management View.
5.
Check the box to the left of the subsystem or host PC you want to delete.
6.
Click the Submit button.
7.
In the confirmation box, type the word confirm in the field provided.
8.
Click the OK button.
Setting User Privilege
To set user privilege:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Subsystem/Host Management
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3.
click the IP address link of the Subsystem or Host you want to access.
4.
Beside the name of the user whose privilege you want to change, choose
the privilege level from the Privilege dropdown menu.
For definitions of each privilege level, see “List of User Privileges” on
page 94.
5.
Click the Submit button.
You can also set user privilege under User settings. See “Making User Settings”
on page 92.
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Managing Software Services
Software Services include the following functions:
•
Viewing Service Status (page 99)
•
Changing Web Server Settings (page 99)
•
Restarting the Tomcat Server (page 100)
•
Setting up Email Service (page 100)
•
Setting up Extended SMTP (page 101)
•
Setting Event Frame Refresh Time (page 101)
•
Changing CIM Client Settings (page 102)
•
Changing CIM Server Settings (page 102)
Viewing Service Status
There are two software services: Web Server and Email. There are no user
settings. To view the status of the software services:
1.
Click the Administrative Tools
2.
Click the Software Management
icon in Tree View.
icon.
The service name, startup type, and current status appear under the Service
tab.
Changing Web Server Settings
To change the Web Server settings:
1.
Click the Administrative Tools
2.
Click the Software Management
icon in Tree View.
icon.
3.
Click the Web Server tab in Management View.
4.
Do one of the following actions:
•
For a regular connection:
In the HTTP Port field, type the HTTP port number.
The default is 8080.
•
For a secure connection:
Check the Enable SSL box.
In the HTTPS Port field, type the HTTPS port number.
The default is 8443.
5.
In the Session Time Out field, enter a time value in minutes.
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The range is 1 to 1440 minutes. 15 minutes is the default.
Session Time Out refers to the amount of time the connection remains active
without any user interaction. After WebPAM PRO reaches the Time Out
interval, you must log in again and begin a new session.
6.
Click the Submit button.
7.
In the confirmation box, type the word confirm in the field provided.
8.
Click the OK button.
Restarting the Tomcat Server
After you change the Web Server port number, you must restart the Tomcat
server.
Windows
In the Start menu, choose Programs > WebPAM PRO > Server > Restart.
Linux
1.
Open a terminal window.
2.
Go to the server folder.
cd /opt/Promise/WebPAMPRO/Server
3.
Run the restart command:
sh restartPromiseWebPamPro.sh
The system returns:
/etc/rc.d/init.d/ exists.
Shutting down: tomcat OK
Starting: tomcat OK
(Or a similar message)
Setting up Email Service
To change the Email settings:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Software Management
3.
Click the Email tab in Management View.
4.
Enter an Email sender address (example: RAIDmaster@mycompany.com)
in the field provided.
5.
Enter an Email server IP address in the field provided.
6.
Enter an Email subject (example: VTrak Status) in the field provided.
7.
When you are done, click the Submit button.
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Setting up Extended SMTP
To make Extended SMTP settings:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Software Management
icon.
3.
Click the Email tab in Management View.
4.
Check the Enable ESMTP box to enable ESMTP.
Uncheck the box to disable ESMTP.
5.
Enter ESMTP user name in the field provided.
6.
Enter a ESMTP password in the field provided.
7.
When you are done, click the Submit button.
Sending A Test Email Message
Before you can send a test message, your email service must be set up as
described in “Setting up Email Service” on page 100.
To send a test email message:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Software Management
3.
Click the Email tab in Management View.
4.
Click the Test Email button.
icon.
A new window opens.
5.
Type the recipient's email address in the field provided.
6.
Click the Submit button.
WebPAM PRO sends a test email message to the address you specified.
Setting Event Frame Refresh Time
To set the refresh time for the Event Frame:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Software Management
icon.
3.
Click the Refresh time tab.
4.
Choose a time interval from the Event Refresh Time dropdown menu.
The choices are 15, 30, 60, and 300 seconds.
5.
Click the Submit button.
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Changing CIM Client Settings
The CIM client is part of the WebPAM PRO Utility Server. The Utility Server can
be installed on any PC on the network. Only one CIM client and Utility Server
installation is required.
The CIM client works with CIM server. The CIM server is part of the
WebPAMPRO Agent. The Agent must be installed on every host PC where the
HBA RAID controller is installed to enable management over a network.
Under most conditions, there is no need to change CIM settings.
To change settings for the CIM client:
1.
Click the Administrative Tools
icon in Tree View.
2.
Click the Software Management
3.
Click the CIM Settings tab.
4.
Type the user name in the CIM User name field.
icon.
The default name is “cim”.
5.
Type a password into the CIM User Password field.
The default password is “password”.
6.
Click the Submit button.
Important
If you change CIM client settings, you must make matching CIM
server settings on ALL Host PCs, otherwise WebPAM PRO will be
unable to monitor them.
Be sure you change the CIM server settings on ALL of your Host
PCs to match the CIM client settings.
Changing CIM Server Settings
To change settings for the CIM server:
1.
On the Host PC, access the WebPAM PRO agent folder.
•
Windows – C:/Program Files/Promise/WebPAMPRO/Agent/bin
•
Linux – /opt/Promise/WebPAMPRO/Agent/bin
2.
Open a command-line utility, type cimuser --help and press Enter.
3.
Follow the instructions on the screen.
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Managing the Host
The Host is designated by its IP address:127.0.0.1. Host functions include:
•
Viewing Host Information (page 103)
•
Setting User Rights (page 103)
•
Refreshing the WebPAM PRO Screen (page 103)
Viewing Host Information
To view Host information, click the 127.0.0.1
icon in Tree View. In the
Information tab, the following information appears:
•
Management Port IP address (refers to the Host PC)
•
Model of the RAID controller
•
Alias of the RAID controller
•
Firmware Version of the RAID controller
•
Interface of the RAID controller
•
World Wide Number of the RAID controller
Setting User Rights
User rights is the same function as user privilege. To set user rights:
1.
Click the 127.0.0.1
2.
Click the User Rights tab.
icon in Tree View.
3.
Beside the name of the user whose privilege you want to change, choose
the privilege level from the Privilege dropdown menu.
For definitions of each privilege level, see “List of User Privileges” on
page 94.
4.
Click the Submit button.
You can also set user privilege under User settings. See “Making User Settings”
on page 92
Refreshing the WebPAM PRO Screen
Unlike clicking browser’s refresh button, this function calls new information from
the RAID controller’s firmware to update the screen. To refresh the screen:
1.
Click the 127.0.0.1
icon in Tree View.
2.
Click he Refresh tab.
3.
Click the Submit button.
4.
Click the OK button in the confirmation box.
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Managing the Subsystem
Subsystem functions include:
•
Viewing Subsystem Information (page 104)
•
Clearing Statistical Data (page 105)
•
Setting an Alias for the Subsystem (page 105)
•
Viewing the Runtime Event Log (page 106)
•
Saving the Runtime Event Log (page 107)
•
Clearing the Runtime Event Log (page 107)
•
Viewing the NVRAM Event Log (page 107)
•
Saving the NVRAM Event Log (page 108)
•
Clearing the NVRAM Event Log (page 108)
•
Updating the Firmware (page 105)
•
Checking Subsystem Health (page 106)
•
Viewing the NVRAM Event Log (page 107)
•
Viewing Current Background Activities (page 109)
•
Making Background Activity Settings (page 109)
•
Running Background Activities (page 110)
•
Running Media Patrol (page 110)
•
Running PDM (page 111)
•
Viewing Scheduled Activities (page 111)
•
Scheduling an Activity (page 111)
•
Deleting a Scheduled Activity (page 113)
•
Viewing System Configuration (page 113)
Viewing Subsystem Information
To view information about a subsystem, click the Subsystem
View. Management View displays the subsystem information.
icon in Tree
To view information about the Host PC, users, controllers, schedules, activities,
physical drives, disk arrays, and logical drives, see “Viewing System
Configuration” on page 113.
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Clearing Statistical Data
Use this function to clear the statistical data registers for the controller, physical
drives, and logical drives.
To clear statistical data:
1.
In Tree View, click the Subsystem
icon.
2.
In Management View, click the Information tab.
3.
Click the Clear Statistics link.
4.
Click the Submit button.
5.
In the Confirmation dialog box, type confirm and click the OK button.
Setting an Alias for the Subsystem
An alias is optional. To set an alias for this subsystem or host:
1.
In Tree View, click the Subsystem
2.
In Management View, click the Settings tab.
icon.
3.
Enter a name into the Alias field.
Maximum of 48 characters. Use letters, numbers, one space between
words, and underscore.
4.
Click the Submit button.
Updating the Firmware
Cautions
•
Before you begin, backup any important or useful data.
•
Do NOT power off your PC during the procedure.
Use this function to update the firmware and BIOS on the SuperTrak controller
card. You must first download the update file and save it to the Host PC. See
“Downloading BIOS and Firmware File” on page 207.
Note that this function does not update the software driver. Install the software
driver file following the procedure for your operating system. See “Chapter 3:
Installing Drivers” on page 41.
To upgrade the firmware and BIOS on the SuperTrak controller card:
1.
In Tree View, click the Subsystem
2.
In Management View, click the Firmware Update tab dropdown menu and
choose Download From Local File.
3.
Click the Browse button.
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4.
5.
Navigate to the directory where you saved the upgrade file, then click the
upgrade file, and click the Open button.
Click the Submit button.
When the Flash Image Status shows Flash image completed, the firmware
and BIOS have been updated.
6.
Restart the Host PC.
Checking Subsystem Health
1.
2.
In Tree View, click the Subsystem
icon.
In Management View, click the Health tab.
The health or status of following items is displayed:
•
Controller
•
Disk Array
•
Logical Drive
•
Spare Drive
•
Physical Drive
If any item reports other than “OK” click that item in the Tree to investigate
the cause of the problem.
Viewing the Runtime Event Log
Runtime Events lists information about all events recorded since the system was
started. Runtime events are stored in RAM on the RAID controller. These events
are cleared when you reboot your system.
To view runtime events:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Event tab, choose Runtime Events.
icon.
The events are listed from newest at the top of the list to oldest at the
bottom.
Severity Definitions
Each event is marked with a level of severity.
•
Information – Information only, no action is required
•
Warning – User can decide whether or not action is required
•
Minor – Action is needed but the condition is not serious at this time
•
Major – Action is needed now
•
Critical – Action is needed now and the implications of the condition are
serious
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•
Fatal – Non-Recoverable error or failure has occurred
Saving the Runtime Event Log
This function saves a copy of the runtime event log as a text file on the Host PC’s
hard drive.
To save the runtime event log:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Events tab, choose Runtime Events.
icon.
3.
At the bottom of the window, click the Save Event Log button.
4.
In the File Download dialog box, click the Save button.
5.
In the Save dialog box, name the file, navigate to the folder where you want
to save the log file, and click the Save button.
A text file of the event log is saved to the Host PC’s hard drive.
Clearing the Runtime Event Log
This function clears the events from the runtime event log screen and from the
RAM on the RAID controller. This function has no effect upon events reported in
the WebPAM PRO Event Frame. “Viewing the Event Frame” on page 89.
To clear the runtime event log:
1.
In Tree View, click the Subsystem
icon.
2.
From the dropdown menu on the Events tab, choose Runtime Events.
3.
At the bottom of the window, click the Clear Event Log button.
4.
In the Confirmation dialog box, type confirm and click the OK button.
All events are cleared from the screen and the RAID controller’s RAM.
Viewing the NVRAM Event Log
NVRAM Events lists information about the most recent important or critical
events. NVRAM events are stored in non-volatile memory on the RAID controller.
This information persists even if you reboot your system.
To view runtime events:
1.
In Tree View, click the Subsystem
icon.
2.
From the dropdown menu on the Events tab, choose Subsystem Events in
NVRAM.
The events are listed from newest at the top of the list to oldest at the
bottom.
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Severity Definitions
Each event is marked with a level of severity.
•
Information – Information only, no action is required
•
Warning – User can decide whether or not action is required
•
Minor – Action is needed but the condition is not serious at this time
•
Major – Action is needed now
•
Critical – Action is needed now and the implications of the condition are
serious
•
Fatal – Non-Recoverable error or failure has occurred
Saving the NVRAM Event Log
This function saves a copy of the NVRAM event log as a text file on the Host
PC’s hard drive.
To save the NVRAM event log:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Events tab, choose Subsystem Events in
NVRAM.
icon.
3.
At the bottom of the window, click the Save Event Log button.
4.
In the File Download dialog box, click the Save button.
5.
In the Save dialog box, name the file, navigate to the folder where you want
to save the log file, and click the Save button.
A text file of the event log is saved to the Host PC’s hard drive.
Clearing the NVRAM Event Log
This function clears the events from the NVRAM event log screen and from the
NVRAM on the RAID controller. This function has no effect upon events reported
in the WebPAM PRO Event Frame. “Viewing the Event Frame” on page 89.
To clear the NVRAM event log:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Events tab, choose System Events in
NVRAM.
icon.
3.
At the bottom of the window, click the Clear Event Log button.
4.
In the Confirmation dialog box, type confirm and click the OK button.
All events are cleared from the screen and the RAID controller’s non-volatile
RAM.
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Viewing Current Background Activities
To view the current background activities:
1.
2.
Click the Subsystem
icon in Tree View.
Click the Background Activities tab in Management View.
A list of current background activities appears, including:
•
Rebuild
•
PDM – Predictive Data Migration
•
Synchronization
•
Redundancy Check
•
Migration
•
Transition
•
Initialization
•
Media Patrol
Making Background Activity Settings
To make settings for background activities:
1.
In Tree View, click the Subsystem
icon.
2.
From the dropdown menu on the Background Activities tab, choose Settings.
3.
Click the dropdown menu to choose a priority of Low, Medium, or High for
the following functions:
•
Rebuild – Rebuilds the data from a failed drive in a disk array
•
Synchronization – Checks the data integrity on disk arrays
•
Initialization – Sets all data bits in the logical drive to zero
•
Redundancy Check – Checks, reports and can correct data
inconsistencies in logical drives
•
Migration – Change RAID level or add physical dries to disk arrays
•
PDM – Looks for bad blocks the physical drives of disk arrays
•
Transition – Returns a revertible spare drive to spare status
The rates are defined as follows:
•
Low – Fewer resources to activity, more to data read/write.
•
Medium – Balance of resources to activity and data read/write.
•
High – More resources to activity, fewer to data read/write.
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4.
5.
6.
Highlight the following PDM trigger settings and type a value into the
corresponding field:
•
Reassigned Block Threshold – 1 to 512 blocks
•
Error Block Threshold – 1 to 1024 blocks
Check to enable or uncheck to disable the following functions:
•
Media Patrol – Checks the magnetic media on physical drives
•
Auto Rebuild – If there is a spare drive of adequate capacity, a critical
disk array will begin to rebuild automatically. If not spare drive is
available, the disk array will begin to rebuild as soon as you replace the
failed physical drive with an unconfigured physical drive of equal or
greater size.
Click the Submit button to save your settings.
Running Background Activities
To run a background activity from the Background Activities tab:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Background Activities tab, choose one of
the following activities:
icon.
•
Media Patrol – See “Running Media Patrol” on page 110
•
Rebuild – See “Rebuilding a Disk Array” on page 139
•
PDM – See “Running PDM” on page 111
•
Transition – See “Transitioning a Disk Array” on page 141
•
Initialization – See “Initializing a Logical Drive” on page 146
•
Redundancy Check – See “Running Redundancy Check” on page 147
3.
In the next screen, make the choices as requested.
4.
Click the Start button.
Running Media Patrol
Media Patrol checks the magnetic media on physical drives. When it finds the
specified number of bad blocks, it will trigger PDM. See “Making Background
Activity Settings” on page 109 and “Running PDM” on page 111.
You can schedule Media Patrol to run automatically, see “Scheduling an Activity”
on page 111.
To run Media Patrol:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Background Activities tab, choose Start
Media Patrol.
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3.
In the next screen, click the Start button.
Running PDM
Predictive Data Migration (PDM) migrates data from the suspect physical drive to
a spare disk drive, similar to Rebuilding. But unlike Rebuilding, PDM acts before
the disk drive fails and your Logical Drive goes Critical.
You an also run PDM on a specific disk array, see “Running PDM on a Disk
Array” on page 140.
Also see “Predictive Data Migration (PDM)” on page 184.
To run PDM:
1.
In Tree View, click the Subsystem
2.
From the dropdown menu on the Background Activities tab, choose Start
PDM.
icon.
3.
In the next screen, choose the Source and Target physical drives.
The suspect physical drive is the Source. The replacement physical drive is
the Target.
4.
Click the Start button.
Viewing Scheduled Activities
To view scheduled activities for this subsystem:
1.
Click the Subsystem
2.
Click the Scheduler tab in Management View.
icon Tree View.
Scheduling an Activity
To set a scheduled activity for this subsystem:
1.
Click the Subsystem
2.
From the dropdown menu on the Scheduler tab, choose Add BGA
Scheduler.
3.
Click the option button of the activity you want:
4.
icon Tree View.
•
Media Patrol. See “Running Media Patrol” on page 110
•
Redundancy Check. See “Running Redundancy Check” on page 147
•
Spare Check. See “Running Spare Check” on page 152
In the Scheduler dialog box, check the Enable This Schedule box.
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5.
Click the option button for the Recurrence Pattern you want:
•
Daily
•
Weekly
•
Monthly
6.
Click the Next button.
7.
For a DAILY recurrence pattern, make the following setting:
•
Choose a Start Time for the activity, based on a 24-hour clock, from the
dropdown menus.
•
Type the number of days between activities, from 1 to 255, into the
Every days field.
For a WEEKLY recurrence pattern, make the following settings:
•
Choose a Start Time for the activity, based on a 24-hour clock, from the
dropdown menus.
•
Type the number of weeks between activities, from 1 to 52, into the
Every weeks field.
•
Check the boxes for the days of the week you want the activity to run.
You can choose from 1 to 7 days.
For a MONTHLY recurrence pattern, make the following settings:
•
Choose a Start Time for the activity, based on a 24-hour clock, from the
dropdown menus.
•
Choose the day of the month:
•
•
Choose a day of the month, 1 to 31, from the dropdown menu. See
the Note below.
•
Choose a day of the month, first to last, and day of the week, from
the dropdown menus.
Check the boxes for the months of the year you want the activity to run.
You can choose from 1 to 12 months.
8.
Choose a starting date in the Start From dropdown menus.
The default is today's date.
9.
Choose an End On option:
•
No end date (recommended).
•
End After the specified number of activities. Type the number of
activities, from 1 to 255, into the field provided.
•
Until a specified date. Choose an end date from the dropdown menus.
The default is today's date.
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10. For Redundancy Check only:
•
Choose the Auto Fix option. This feature attempts to repair the problem
when it finds an error.
•
Choose the Pause on Error option. This feature stops the process when
it finds an error
•
Check the boxes beside the logical drives (all except RAID 0) to which
this activity will apply.
Note: Each logical drive can have only one scheduled Redundancy
Check.
11. Click the Submit button.
Note
For monthly schedules, if you choose a higher number than a
month has days, the activity will occur in the following month. For
example, say you choose day 31. But there are only 30 days in the
month of June. Therefore, the June activity will happen on July 1.
The next activity will happen on July 31.
Deleting a Scheduled Activity
To delete a scheduled activity for this subsystem:
1.
Click the Subsystem
icon Tree View.
2.
From the dropdown menu on the Scheduler tab, choose Delete Schedules.
3.
Check the box to the left of the schedule you want to delete.
4.
Click the Submit button.
Viewing System Configuration
To view the configuration of your complete system:
1.
2.
Click the Subsystem
icon Tree View.
Click the Configuration tab in Management View.
The following information is displayed:
•
Host Information – WebPAM PRO version, host name and IP address,
OS version, and JVM version
•
User List – User name, status, and display name
•
Controllers Summary – Alias, model, and operational status
•
Scheduled Activities List – Type, recurrence, start time, and
operational status
•
Enclosures Summary – ID, type, operational status, and description
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•
Physical Drive List – Device number, model, type, capacity, location,
operational status, and configuration
•
Disk Array List – ID, alias, operational status, configurable capacity,
and free capacity
•
Logical Drive List – Device number, alias, RAID level, capacity, ID,
stripe size, sector size, and operational status
•
Spare Drive List – ID, operational status, physical drive ID, capacity,
revertibility, type (global or dedicated), and dedicated to array
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Managing the Controller
The RAID controller is the heart of the RAID storage system. Management of
Controllers includes the following functions:
•
Viewing Controllers Information (page 115)
•
Viewing Controller Information (page 115)
•
Viewing Controller Statistics (page 117)
•
Making Controller Settings (page 117)
•
Clearing an Orphan Watermark (page 118)
•
Viewing Battery Information (page 118)
•
Silencing the Buzzer (page 119)
•
Making Buzzer Settings (page 119)
•
Testing the Buzzer (page 119)
•
Viewing Buzzer Information (page 120)
Viewing Controllers Information
Controllers information refers to a brief summary about the controller. To view
Controller information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
The controllers information appears under the Information tab in
Management View. Controllers information includes:
•
Controller ID
•
Alias, if assigned
•
Model of the RAID controller
•
Status of the RAID controller – OK means normal
Viewing Controller Information
Controller information refers to detailed information about the controller. To view
Controller information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
icon.
The controller information appears on the Information tab in Management
View.
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Controller information includes:
•
Controller ID (1 or 2)
•
Alias, if assigned*
•
Vendor
•
Model
•
Operational Status
•
Power On Time
•
Cache Usage (percent)
•
Dirty Cache Usage (percent) – Refers to data in the cache that is not yet
saved to a physical drive
•
Part number
•
Serial number
•
Hardware revision number
•
WWN – World Wide Number of the controller
•
Manufacturing Date
•
SCSI protocols supported
•
Host Driver Version
•
BIOS Version
•
Single Image Version
•
Single Image Build Date
•
The Host driver is installed and updated through your operating system.
You can update the other items automatically. See “Updating the
Firmware” on page 105.
•
Advanced controller information includes:
•
Memory Type – Controller’s data cache.
•
Memory Size
•
Flash Type – Stores firmware, software and user configurations.
•
Flash Size
•
NVRAM Type – Stores parameters, settings and tables.
•
NVRAM Size
•
Preferred Cache Line Size
•
Cache Line Size
•
Coercion*
•
Coercion Method*
•
SMART* – Self-Monitoring, Analysis and Reporting System for physical
drives
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Controller information, continued:
•
SMART Polling Interval*
•
Write Back Cache Flush Interval*
•
Write Through Mode
•
Enclosure Polling interval*
•
Adaptive Writeback Cache*
Items marked with an asterisk (*) are user adjustable. See “Making
Controller Settings” on page 117.
Viewing Controller Statistics
To view controller statistics:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
4.
From the dropdown menu on the Information tab, choose Statistics.
icon.
Making Controller Settings
To make Controller settings:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
icon.
4.
Click the Settings tab in Management View.
5.
Make the following settings as needed:
•
Optional. Enter a name into the Alias field.
Maximum of 48 characters. Use letters, numbers, one space between
words, and underscore. An alias is not required.
•
Check the SMART Log box to enable the Self-Monitoring, Analysis, and
Reporting System (SMART).
•
Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval
field.
•
Check the Coercion Enabled box to enable disk drive capacity coercion.
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•
Choose a coercion method from the Coercion Method dropdown menu.
The choices are:
•
GBTruncate
•
10GBTruncate
•
GRPRounding
•
TableRounding
For more information, see “Capacity Coercion” on page 174.
•
Enter a time interval (1 to 12 seconds) in the Write Back Cache Flush
Interval field.
For more information, see “Choosing Cache Policy” on page 173.
•
Enter a time interval (15 to 255 seconds) in the Enclosure Polling
Interval field.
This is the time interval in which the controller polls all of the
components in the enclosure.
Note: Adaptive Writeback Cache is a planned feature for SuperTrak.
6.
Click the Submit button.
The changes take effect immediately.
Clearing an Orphan Watermark
An Orphan Watermark condition is the result of a disk drive failure during an
NVRAM RAID level migration on a disk array. The Clear tab remains grayed out
unless this condition is present.
To clear an orphan watermark:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
4.
Click the Clear tab in Management View.
5.
icon.
Click the Submit button.
The change takes effect immediately.
Viewing Battery Information
The RAID controller’s cache backup battery protects data in the cache for up to
72 hours in the event of a power failure.
To view battery information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
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3.
Click the Controller
4.
Click the Battery tab in Management View.
icon.
In normal operation, the operational status of the battery shows Fully Charged
with a Reserve Capacity of 100%. If the battery is constantly recharging, its
reserve capacity drops significantly, or the battery remains discharged, replace
the battery. Also see “Viewing Enclosure Information” on page 121.
Silencing the Buzzer
To silence the buzzer for the current event:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
4.
Click the Buzzer tab in Management View.
5.
Click the Mute button.
icon.
The buzzer goes silent but will sound again for future events.
Making Buzzer Settings
To make buzzer settings:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
icon.
4.
From the dropdown menu on the Buzzer tab, choose Settings.
5.
Check the Enable Buzzer box to enable the buzzer.
Uncheck the box to disable the buzzer.
6.
Click the Submit button
The changes take effect immediately.
Testing the Buzzer
You must enable the buzzer before you can test it. See “Making Buzzer
Settings,” above.
To test the buzzer:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
icon.
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4.
5.
Click the Buzzer tab in Management View.
Click the Sound button.
The buzzer sounds a continuous tone.
6.
Click the Mute button.
The buzzer goes silent but remains enabled.
Viewing Buzzer Information
This function refers to the buzzer on the SuperTrak RAID controller card.
To view buzzer information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Controllers
icon.
3.
Click the Controller
4.
Click the Buzzer tab in Management View.
icon.
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Managing Enclosures
This function of WebPAM PRO does not apply to the SuperTrak RAID controller
card installed in the Host PC, except for one item:
•
Viewing Enclosure Information (page 121)
Viewing Enclosure Information
Enclosure information includes:
•
Enclosure ID
•
Enclosure Type – Virtual
•
SEP Firmware Version
•
Maximum number of Controllers, Physical Drive Slots, Fans, Blowers,
Temperature Sensors, Power Supply Units, Batteries, and Voltage Sensors.
This information might be useful when contacting Technical Support.
To view Enclosure information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
icon.
The Enclosure information appears on the Information tab.
See the following topics:
•
“SAS Connections and ID Numbers” on page 12
•
“Viewing Controller Information” on page 115
•
“Viewing Battery Information” on page 118
•
“Contacting Technical Support” on page 197.
Note
In addition to the SuperTrak EX Series, WebPAM PRO also
supports Promise VTrak RAID Subsystems.
For more information about managing those products with
WebPAM PRO, see the online help or refer to the Subsystem’s
Product Manual.
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Managing Physical Drives
Managing Physical Drives deals with the physical disk drives under the
SuperTrak RAID controller, including the following functions:
•
Viewing a List of Physical Drives (page 122)
•
Locating a Physical Drive (page 122)
•
Making Global Physical Drive Settings (page 123)
•
Viewing Physical Drive Information (page 124)
•
Viewing Physical Drive Statistics (page 124)
•
Making Physical Drive Settings (page 125)
•
Forcing a Physical Drive Offline or Online (page 125)
•
Forcing a Physical Drive Offline or Online (page 125)
•
Clearing Stale and PFA Conditions (page 126)
Viewing a List of Physical Drives
To view a list of physical drives in this enclosure:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
4.
Click the Physical Drives
icon.
icon.
The list of physical drives appears in Management View.
Click the PD link to view a specific physical drive. See “Viewing Physical
Drive Information” on page 124.
Note that Enclosure and Slot numbers are assigned by the controller and do
not necessarily correspond to the actual physical locations of the disk drives,
especially when the disk drives are installed in an enclosure not designed by
Promise.
Also see “SAS Connections and ID Numbers” on page 12.
Locating a Physical Drive
Virtual or hird Party Enclosures
Support for this feature depends on how your system or enclosure was set up.
Direct-connect systems with individual LED connections and SGPIO enclosures
support individual physical drive LEDs. Other systems or enclosures might or
might not support them. See “Appendix D: LED Backplane Connections” on
page 213.
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To locate a physical drive in the enclosure, click the Locate PDx button. The LED
for the carrier holding the physical drive will blink for one minute.
Promise Enclosures
To locate a physical drive in the VTrak JBOD enclosure, click the Locate PDx
button. The disk status LED will blink for one minute to identify the carrier holding
the physical drive.
Figure 6. VTrak drive carrier LEDs
Disk Status
Power/Activity
Making Global Physical Drive Settings
Global settings apply to all of the physical disk drives installed under the
SuperTrak controller. The functions include:
SATA Drives
SAS Drives
•
Enable Write Cache
•
Enable Write Cache
•
Enable Read Look Ahead Cache
•
Enable Read Look Ahead Cache
•
Enable Command Queuing
•
Enable Command Queuing
•
DMA Mode
•
Enable Read Look Ahead Cache
To make global physical drive settings:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
4.
Click the Physical Drives
icon.
icon.
5.
Click the Global Settings tab in Management View.
6.
Check the features you want to enable.
Uncheck any features you want to disable.
For SATA drives, choose UDMA 5 in the DMA Mode dropdown menu.
7.
Click the Submit button.
The changes take effect immediately.
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The functions you enable here depend on whether the physical drives
support those functions. See “Viewing Physical Drive Information” on
page 124 to determine which functions a particular drive supports.
Viewing Physical Drive Information
To view physical drive information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
4.
Click the Physical Drives
5.
Click a Physical Drive
icon.
icon.
icon.
Useful information provided here includes:
•
Operational Status – OK is normal. Can also show Rebuilding, Forced
Online, Forced Offline, Transition Running, PDM Running, Media Patrol
Running, Stale, PFA, Offline or Dead.
•
Configuration Status – The array to which the drive is assigned or its spare
designation, including Unconfigured, Stale, PFA, Global Spare, Dedicated
Spare, Revertible Global Spare, Revertible Dedicated Spare.
Adjustable Items
•
Write Cache – Enabled or disabled as chosen on the Physical Drives
Settings tab.
•
Read Look Ahead (Cache) – Enabled or disabled as chosen on the
Physical Drives Settings tab.
•
Command Queuing – Enabled or disabled.
See “Making Global Physical Drive Settings” on page 123.
Viewing Physical Drive Statistics
To view physical drive statistics:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
4.
Click the Physical Drives
5.
Click a Physical Drive
6.
From the dropdown menu on the Information tab, choose Statistics.
icon.
icon.
icon.
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Making Physical Drive Settings
The only individual physical drive setting is an alias. An alias is optional. To set
an alias for a physical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
icon.
4.
Click the Physical Drives
5.
Click a Physical Drive
icon.
icon.
6.
Click the Settings tab in Management View.
7.
Type an alias into the Physical Drive Alias field.
Maximum of 32 characters. Use letters, numbers, one space between
words, and underscore.
8.
Click the Submit button.
Forcing a Physical Drive Offline or Online
The Physical Drive–Force Offline/Online tab enables you to force an:
•
Online physical drive to go Offline
•
Offline physical drive to go Online
The Force Offline/Online tab appears only for physical drives that are assigned to
disk arrays.
Caution
Forcing a physical drive offline or online is likely to cause data
loss. Back up your data before you proceed. Use these functions
only when required.
To force a physical drive offline or online:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
4.
Click the Physical Drives
5.
Click a Physical Drive
6.
Click the Force Offline/Online tab in Management View.
icon.
icon.
icon.
7.
Click the Submit button.
8.
In the confirmation box, type the word confirm in the field provided.
9.
Click the OK button.
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Clearing Stale and PFA Conditions
The Clear tab only appears when one or both conditions are present.
•
Stale – The physical drive contains obsolete disk array information.
•
PFA – The physical drive has errors resulting in a prediction of failure.
Be sure you have corrected the condition by a physical drive replacement, rebuild
operation, etc., first. Then clear the condition.
To clear a Stale or PFA status from a physical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Enclosures
icon.
3.
Click the Enclosure
4.
Click the Physical Drives
5.
Click a Physical Drive
6.
in Management View, click the Clear tab.
7.
Click the Submit button.
icon.
icon.
icon.
Note
If a physical drive has both a Stale and a PFA condition, click the
Submit button once to clear the Stale condition, then click again
to clear the PFA condition.
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Managing Disk Arrays
Disk Array Management includes the following functions:
•
Viewing Disk Arrays (page 127)
•
Locating a Disk Array (page 127)
•
Creating a Disk Array (page 128)
•
Deleting a Disk Array (page 134)
•
Viewing Disk Array Information (page 134)
•
Making Disk Array Settings (page 135)
•
Creating a Logical Drive (page 136)
•
Deleting a Logical Drive (page 137)
•
Migrating a Disk Array (page 138)
•
Rebuilding a Disk Array (page 139)
•
Running PDM on a Disk Array (page 140)
•
Transitioning a Disk Array (page 141)
•
Preparing a Disk Array for Transport (page 141)
Viewing Disk Arrays
To view the disk arrays in this enclosure plus any expanded or cascaded
enclosures:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
A list of disk arrays appears in Management View.
Click the DA link to view a specific disk array. See “Viewing Disk Array
Information” on page 134.
Locating a Disk Array
Virtual or Third Party Enclosures
Support for this feature depends on how your system or enclosure was set up.
Direct-connect systems with individual LED connections and SGPIO enclosures
support individual physical drive LEDs. Other systems or enclosures might or
might not support them. See “Appendix D: LED Backplane Connections” on
page 213.
To locate a disk array in the enclosure, click the Locate DAx button. The LEDs
for the carriers holding the physical drives used by the disk array will blink for one
minute.
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Promise Enclosures
To locate a disk array in a VTrak JBOD enclosure, click the Locate DAx button.
The disk status LEDs will blink for one minute to identify the carriers holding the
physical drives used by the disk array.
Figure 7. VTrak drive carrier LEDs
Disk Status
Power/Activity
Creating a Disk Array
WebPAM PRO provides three methods of creating a disk array:
•
Automatic – Creates a default disk array and logical drive based on
unconfigured physical drives in the system. No user choices. See “Creating
a Disk Array – Automatic Configuration” on page 129.
•
Express – You choose the RAID characteristics and type of application.
Creates a disk array and logical drive(s) based on your input. See “Creating
a Disk Array – Express Configuration” on page 130.
•
Advanced – You specify all parameters for a new disk array. One logical
drive will be made automatically when you create the disk array. If you
specify less than the total available capacity, you can use the remaining
space to create additional logical drives now or at a later time. See “Creating
a Disk Array – Advanced Configuration” on page 132.
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Creating a Disk Array – Automatic Configuration
The Disk Array – Automatic Configuration option enables you to create a new
disk array following a default set of parameters. One logical drive will be made
automatically when you create the disk array. To create a Disk Array using the
Automatic function:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
From dropdown menu on the Create tab, choose Automatic.
The following parameters display:
4.
•
Disk Arrays – The number of physical drives in the disk array, their slot
numbers, configurable capacity, and the number of logical drives to be
created
•
Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity, and stripe size
•
Spare Drives – The physical drive slot number of the dedicated hot
spare assigned to this disk array. A hot spare drive is created for all
RAID levels except RAID 0, when five or more unconfigured physical
drives are available
If you accept these parameters, click the Submit button.
The new disk array appears in the Disk Array List the Information tab.
If you do NOT accept these parameters, use the Advanced option to create
your disk array.
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Creating a Disk Array – Express Configuration
The Disk Array – Express Configuration option enables you to choose the
parameters for a new disk array by specifying the characteristics you want. With
this method, you can create multiple logical drives at the same time you create
your disk array. However, all of the logical drives will be the same.
If you prefer to specific the parameters directly, use the Advanced option to
create your disk array.
If you are uncertain about choosing parameters for your disk array, use the
Automatic option.
To create a new disk array:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
From the dropdown menu on the Create tab, choose Express.
4.
Check the boxes to choose any one or combination of:
•
Redundancy – The array will remain available if a physical drive fails
•
Capacity – The greatest possible amount of data capacity
•
Performance – The highest possible read/write speed
•
Mixing SATA/SAS Drive – Check this box if you want to use both SATA
and SAS drives in the same disk array.
If the box is unchecked, and you have both SATA and SAS drives,
different arrays will be created for each type of drive.
5.
In the Number of Logical Drives field, enter the number of logical drives you
want to make from this disk array.
6.
From the Application Type menu, choose an application that best describes
your intended use for this disk array:
7.
•
File Server
•
Video Stream
•
Transaction Data
•
Transaction Log
•
Other
Click the Update button.
Or check the Automatic Update box and updates will occur automatically.
The following parameters display:
•
Disk Arrays – The number of physical drives in the disk array, their slot
numbers, configurable capacity, and the number of logical drives to be
created
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•
Logical Drives – The slot number of the logical drive(s), their RAID
level, capacity, and stripe size
•
Spare Drives – The physical drive slot number of the dedicated hot
spare assigned to this disk array (all RAID levels except RAID 0)
If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your choices in
the previous steps.
8.
When you are done, click the Submit button.
The new disk array appears in the Disk Array List the Information tab.
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Creating a Disk Array – Advanced Configuration
The Disk Array – Advanced Configuration option enables you to directly specify
all parameters for a new disk array. One logical drive will be made automatically
when you create the disk array. If you specify less than the total available
capacity, you can use the remaining space to create additional logical drives now
or at a later time.
If you are uncertain about choosing parameters for your disk array, use the
Express or Automatic option to create your disk array.
To create a new disk array:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
From the dropdown menu on the Create tab, choose Advanced.
Step 1 – Disk Array Creation
1.
Enter a name for the disk array in the field provided.
2.
Check the box if you want to enable Media Patrol.
For more information, see “Media Patrol” on page 184.
3.
Check the box if you want to enable PDM.
For more information, see “Predictive Data Migration (PDM)” on page 184.
4.
Highlight physical drives you want in the disk array from the Available list
and press the >> button to move them to the Selected list.
You can also double-click them to move them.
5.
When you are done, click the Next button.
Step 2 – Logical Drive Creation
Logical Drive Creation enables you to specify logical drives under the new disk
array. Enter the information for a logical drive, then click the Update button. If
there is free capacity remaining, you can specify another logical drive now or wait
until later. You can create up to 32 logical drives per array.
1.
Optional. Type an alias into the field provided.
2.
Choose a RAID level for the logical drive from the dropdown menu.
The choice of RAID levels depends the number of physical drives you
selected.
3.
RAID 50 and 60 only. Specify the number of axles for your array.
See “RAID 50 Axles” on page 163 or “RAID 60 Axles” on page 166.
4.
Specify a Capacity and the unit of measure (MB, GB, TB).
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This value will be the data capacity of the first logical drive in your new disk
array. If you specify less than disk array's maximum capacity, the remainder
will be available for additional logical drives which you can create later.
5.
Specify a Stripe size from the dropdown menu.
64 KB, 128 KB, 256 KB, and 1 MB are available. 64 KB is the default.
6.
Specify a Sector size from the dropdown menu.
512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default.
7.
Specify a Read (cache) Policy from the dropdown menu.
Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead
is the default.
8.
Specify a Write (cache) Policy from the dropdown menu.
Write Back and Write Through are available. Write Back is the default.
9.
From the Initialization dropdown menu, choose an Initialization policy.
None, Quick, and Full are available. None is the default but is not
recommended. See “Initialization” on page 175.
10. Click the Update button.
A new logical drive is displayed under New Logical Drives.
Repeat the above steps to specify additional logical drives as desired.
11. When you are done specifying logical drives, click the Next button.
Step 3 – Summary
The Summary lists the disk array and logical drive information you specified.
To proceed with disk array and logical drive creation, click the Submit button.
The new disk array appears in the Disk Array List the Information tab.
Note
This function does not automatically create a hot spare drive. After
the disk array is created, you can create a hot spare drive for it.
For more information, see “Creating a Spare Drive” on page 150.
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Deleting a Disk Array
The Disk Arrays–Delete tab enables you to delete existing disk arrays.
Caution
If you delete a disk array, you also delete any logical drives that
belong to it, along with the data in those logical drives. Back up
any important data before deleting a disk array.
To delete a disk array:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Delete tab in Management View.
4.
Check the box to the left of the disk array you want to delete.
5.
Click the Submit button.
6.
In the confirmation box, type the word confirm in the field provided.
7.
Click the OK button.
The chosen disk array disappears from the Disk Array List the Information tab.
Viewing Disk Array Information
To view Disk Array information:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
icon.
The disk array information is shown in Management View.
Disk Array Operational Status
•
OK – This is the normal state of a logical drive. When a logical drive is
Functional, it is ready for immediate use. For RAID Levels other than
RAID 0, the logical drive has full redundancy.
•
Synchronizing – This condition is temporary. Synchronizing is a
maintenance function that verifies the integrity of data and redundancy in the
logical drive. When a logical drive is Synchronizing, it will function and your
data is available. However, access will be slower due to the synchronizing
operation.
•
Critical / Degraded – This condition arises as the result of a physical drive
failure. A degraded logical drive will still function and your data is still
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available. However, the logical drive has lost redundancy (fault tolerance).
You must determine the cause of the problem and correct it.
•
Rebuilding – This condition is temporary. When a physical drive has been
replaced, the logical drive automatically begins rebuilding in order to restore
redundancy (fault tolerance). When a logical drive is rebuilding, it will
function and your data is available. However, access will be slower due to
the rebuilding operation.
•
Transport Ready – After you perform a successful Prepare for Transport
operation, this condition means you can remove the physical drives of this
disk array and move them to another enclosure or different drive slots. After
you relocate the physical drives, the disk array status will show OK.
Physical Drive Status
•
OK – This is the normal state of a physical drive.
•
Forced Offline – This drive was forced offline by the user.
•
Forced Online – This drive was forced online by the user.
•
Transition Running – A Transition is running that involves this physical
drive.
•
PDM Running – PDM is running on this physical drive.
•
Media Patrol Running – Media Patrol is running on this physical drive.
•
Stale – The physical drive contains obsolete disk array information. Click the
Clear tab.
•
PFA – The physical drive has errors resulting in a prediction of failure. Click
the Clear tab.
•
Offline – This condition arises as the result of a second physical drive
failure. An Offline logical drive is not accessible but some or all of your data
may remain intact. You must determine the cause of the problem and correct
it.
•
Dead – The physical drive has failed.
Making Disk Array Settings
To make Disk Array settings:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
icon.
4.
Click the Settings tab in Management View.
5.
Optional. Enter an alias in the Disk Array Alias field.
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Maximum of 32 characters. Use letters, numbers, one space between
words, and underscore. An alias is optional.
6.
To enable Media Patrol support, check the Media Patrol box.
7.
To enable PDM support, check the PDM box.
8.
Click the Submit button.
Creating a Logical Drive
When you create a disk array, you automatically create one logical drive also. If
the initial logical drive used less than the full capacity of the disk array, you can
create additional logical drives from the same disk array. You can create up to 32
logical drives per array.
To create a logical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
Click the Create LD tab in Management View.
5.
Optional. Enter an alias (name) in the Alias field.
icon.
Maximum of 32 characters. Use letters, numbers, one space between
words, and underscore. An alias is optional.
6.
From the RAID Level dropdown list, choose a RAID level for this logical
drive.
All RAID levels supported by the disk array appear in the list. See “Choosing
a RAID Level” on page 168.
7.
Enter a capacity and choose unit of measure (MB, GB, TB).
The default value is the available capacity of the disk array. You can use this
value or any lesser amount.
8.
From the Stripe dropdown menu, choose a Stripe size for this logical drive.
The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB. 64 KB is the
default. See “Choosing Stripe Block Size” on page 172.
9.
From the Sector dropdown menu, choose a Sector size for this logical drive.
The choices are 512 B, 1 KB, 2 KB, and 4 KB. 512 B is the default. See
“Choosing Sector Size” on page 172.
10. From the Read Policy dropdown menu, choose a Read Cache policy for this
logical drive.
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The choices are Read Cache, Read Ahead, and No Cache. Read Ahead is
the default. See “Choosing Cache Policy” on page 173.
11. From the Write Policy dropdown menu, choose a Write Cache policy for this
logical drive.
The choices are Write Through and Write Back. Write Back is the default. If
you chose No Cache under Read Cache, this setting will be Write Through.
See “Choosing Cache Policy” on page 173.
12. From the Initialization dropdown menu, choose an Initialization policy.
The choices are None, Quick and Full. See “Initialization” on page 175.
13. Click the Update button to enter the logical drive parameters.
14. Review the results. If there is remaining space the disk array, you can create
another logical drive, following the steps above. Each logical drive can have
a different set of parameters.
15. Click the Next button when you are done.
A new window displays with the disk array information and the proposed
logical drives with their parameters.
16. Click the Submit button create the logical drives.
The new logical drive appears in the Logical Drive List the Information tab.
If you created a fault-tolerant logical drive (any RAID level except RAID 0), the
Operational Status of new logical drive will display Synchronizing for several
minutes after creation. You can use the logical drive during this period but read/
write performance could be slower than normal.
Deleting a Logical Drive
Caution
All data the logical drive will be lost. Back up any valuable data
before deleting the logical drive.
To delete a logical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
icon.
4.
Click the Delete LD tab in Management View.
5.
Check the box to the left of the logical drive you want to delete.
6.
Click the Submit button.
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In the confirmation box, type the word confirm in the field provided.
7.
Click the OK button.
The chosen logical disappears from the Logical Drive List the Information tab.
Migrating a Disk Array
On SuperTrak, RAID level migration is performed on the disk array but it applies
to the logical drives. The action of migrating a disk array means either or both:
•
Change its RAID Level
•
Increase the number of disk drives (sometimes called expansion)
For a list of Migration options and other important information, see “RAID Level
Migration” on page 176.
To Migrate an existing disk array:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
From the dropdown menu on the Background Activities tab, choose Start
Migration.
5.
Highlight physical drives you want in the disk array from the Available list
and press the >> button to move them to the Selected list. You can also
double-click them to move them.
6.
When you are done, click the Next button
7.
Choose a new RAID Level, if desired
8.
To expand the capacity of one or more logical drives, check the Expand
Capacity box
9.
If you checked the Expand Capacity box, enter a number into the Capacity
field and choose the appropriate unit of measure (MB, GB, TB)
icon.
10. Under Capacity Usage, highlight the logical drive whose RAID level you
want to change or whose capacity you want to expand
11. Click the Update button.
The logical drive changes to reflect your choices.
12. Update other logical drives using the same method.
13. When you are done making changes, click the Next button.
14. Click the Submit button to begin Migration.
In the confirmation box, type the word confirm in the field provided.
15. Click the OK button.
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To set Migration priority, see “Making Background Activity Settings” on page 109.
Rebuilding a Disk Array
When you rebuild a disk array, you are actually rebuilding the data on a
replacement physical drive.
Rebuilding Automatically
Normally, a disk array would rebuild itself using a hot disk drive, after going
Critical. However, if the Auto Rebuild function is disabled or no spare drives are
available, you must initiate the procedure.
To enable Auto Rebuild, see “Making Background Activity Settings” on page 109.
To create a spare drive, see “Creating a Spare Drive” on page 150.
For more information, see “Hot Spare Drive(s)” on page 175.
Rebuilding Manually
If a physical drive has failed, identify and replace the drive, then rebuild the disk
array as described below:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
icon.
If there are multiple disk arrays, choose the icon with the yellow !.
4.
From the dropdown menu on the Background Activity tab, choose Start
Rebuild.
5.
Choose Source physical drive.
This is a remaining functional physical drive in the disk array.
6.
Choose the Target physical drive.
This is the replacement physical drive.
7.
Click the Submit button.
The Disk Array Background Activity tab will show the rebuild the replacement
(target) physical drive. Depending the size of the physical disk involved, this
process will take some time.
To view more information, click the Rebuild on PDx link.
To set Rebuild priority, see “Making Background Activity Settings” on page 109.
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Running Media Patrol on a Disk Array
Media Patrol checks the magnetic media on physical drives. When it finds the
specified number of bad blocks, it will trigger PDM. See “Making Background
Activity Settings” on page 109 and “Running PDM” on page 111.
You can schedule Media Patrol to run automatically, see “Scheduling an Activity”
on page 111.
To start Media Patrol:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
From the dropdown menu on the Background Activities tab, choose Start
Media Patrol.
5.
Click the Start button.
icon.
Running PDM on a Disk Array
Predictive Data Migration (PDM) migrates data from the suspect physical drive to
a spare physical drive, similar to Rebuilding. But unlike Rebuilding, PDM acts
before the disk drive fails and your Logical Drive goes Critical.
See “Predictive Data Migration (PDM)” on page 184.
To start PDM:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
From the dropdown menu on the Background Activities tab, choose Start
PDM.
5.
In the next screen, choose the Source and Target physical drives.
icon.
The suspect physical drive is the Source. The replacement physical drive is
the Target.
6.
Click the Start button.
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Transitioning a Disk Array
Transition is the process of replacing a revertible spare drive that is currently part
of a disk array with an unconfigured physical drive or a non-revertible spare. The
revertible spare drive returns to its original status. For more information, see
“Transition” on page 185.
In order to run the Transition function:
•
The spare drive must be Revertible.
•
You must specify an unconfigured physical drive of the same or larger
capacity to replace the revertible spare drive.
To run Transition:
1.
Click the Subsystem
2.
From the dropdown menu on the Background Activities tab, choose Start
Transition.
icon in Tree View.
3.
Choose an unconfigured physical drive from the list of available drives.
After Transition is completed, refresh the screen. The revertible spare drive will
be listed under the Spare Drives
icon and the disk array’s operational status
will show OK.
To set Transition priority, see “Making Background Activity Settings” on page 109.
Preparing a Disk Array for Transport
Important
Before you can use this feature:
•
There must be a dedicated spare disk drive assigned to this
disk array.
•
The disk array’s Operational Status must be OK.
To prepare a disk array for transport:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
icon.
4.
Click the Transport tab in Management View.
5.
Click the Submit button.
6.
In the confirmation box, type the word confirm in the field provided.
7.
Click the OK button.
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8.
9.
After the Transition is complete, move the physical drives comprising the
disk array to their new locations.
Click the Refresh button in your Browser.
The drives appear in their new locations and disk array status displays OK.
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Managing Logical Drives
Logical drives are made from disk arrays. In the Tree, you can see a graphic
representation of the logical drives that belong to each array. You can see a
summary of all logical drives in the subsystem under Logical Drive Summary.
Logical drive management includes the following functions:
•
Viewing Information for All Logical Drives (page 143)
•
Locating a Logical Drive (page 144)
•
Viewing Logical Drive Information (page 144)
•
Viewing Logical Drive Statistics (page 145)
•
Changing Logical Drive Settings (page 145)
•
Initializing a Logical Drive (page 146)
•
Running Redundancy Check (page 147)
•
Viewing the Logical Drive Check Table (page 147)
Viewing Information for All Logical Drives
To view information about all logical drives in a disk array:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
Click the Logical Drives
icon.
icon
Logical Drive Status
•
OK – This is the normal state of a logical drive. When a logical drive is
Functional, it is ready for immediate use. For RAID Levels other than RAID 0
(Striping), the logical drive has full redundancy.
•
Synchronizing – This condition is temporary. Synchronizing is a
maintenance function that verifies the integrity of data and redundancy in the
logical drive. When a logical drive is Synchronizing, it will function and your
data is available. However, access will be slower due to the synchronizing
operation.
•
Critical/Degraded – This condition arises as the result of a physical drive
failure. A degraded logical drive will still function and your data is still
available. However, the logical drive has lost redundancy (fault tolerance).
You must determine the cause of the problem and correct it.
•
Rebuilding – This condition is temporary. When a physical drive has been
replaced, the logical drive automatically begins rebuilding in order to restore
redundancy (fault tolerance). When a logical drive is rebuilding, it will
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function and your data is available. However, access will be slower due to
the rebuilding operation.
To create a logical drive, see “Creating a Logical Drive” on page 136.
To delete a logical drive, see “Deleting a Logical Drive” on page 137.
For a Degraded or Offline logical drive, see “Critical & Offline Logical Drives” on
page 189.
Locating a Logical Drive
Virtual or Third Party Enclosures
Support for this feature depends on how your system or enclosure was set up.
Direct-connect systems with individual LED connections and SGPIO enclosures
support individual physical drive LEDs. Other systems or enclosures might or
might not support them. See “Appendix D: LED Backplane Connections” on
page 213.
To locate a logical drive in the enclosure, click the Locate LDx button. The LEDs
for the carriers holding the physical drives used by the logical drive will blink for
one minute.
Promise Enclosures
To locate a logical drive in the VTrak JBOD enclosure, click the Locate LDx
button. The disk status LEDs will blink for one minute to identify the carriers
holding the physical drives used by the logical drive.
Figure 8. VTrak drive carrier LEDs
Disk Status
Power/Activity
Viewing Logical Drive Information
To view information for a single logical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
Click the Logical Drives
icon.
icon
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5.
Click the Logical Drive
icon.
To specify an Alias or set the Read and Write Policies, click the Settings tab.
Logical Drive Status
See “Logical Drive Status” on page 143.
Logical Drive Synchronization
Synchronization is an automatic procedure applied to logical drives when they
are created. Yes means the logical drive was synchronized.
Adjustable Items
•
Alias – Optional
•
Read Policy
•
Write Policy
See “Changing Logical Drive Settings” on page 145.
Viewing Logical Drive Statistics
To view information for a single logical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
Click the Logical Drives
5.
Click the Logical Drive
6.
From the dropdown menu on the Information tab, choose Statistics.
icon.
icon
icon.
Changing Logical Drive Settings
To make logical drive settings:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
3.
Click the Disk Array
4.
Click the Logical Drives
5.
Click the Logical Drive
icon.
icon
icon.
6.
Click the Settings tab in Management View.
7.
Optional. Enter an alias in the Logical Drive Alias field.
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Maximum of 32 characters. Use letters, numbers, one space between
words, and underscore. An alias is optional.
8.
From the Read Policy dropdown menu, choose a Read Cache policy.
The choices are Read Cache, Read Ahead, and No Cache. See “Choosing
Cache Policy” on page 173.
9.
From the Write Policy dropdown menu, choose a Write Cache policy.
The choices are Write Back and Write Through. If you chose No Read
Cache, Write policy is automatically Write Through. See “Choosing Cache
Policy” on page 173.
10. Click the Submit button.
Initializing a Logical Drive
Initialization sets the data bits in the logical drive to zero. The action removes any
residual data left behind from earlier configurations. Initialization is recommended
for new logical drives. You can also initialize an existing logical drive. See
“Initialization” on page 175 for more information.
Warning
When you initialize a logical drive, all the data the logical drive will
be lost. Backup any important data before you initialize a logical
drive.
To initialize a logical drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Logical Drive Summary
3.
Click the
4.
From the dropdown menu on the Background Activities tab, choose
Initialization.
icon.
icon of the logical drive you want to Initialize.
•
To choose Quick Initialization, check the box.
•
If you checked the Quick Initialization box, enter a value in the Quick
Initialization Size field. This value is the size of the initialization blocks in
MB.
•
If you did not choose Quick Initialization, enter a hexidecimal value in
the Initialization Pattern in Hex field or use the default 00000000 value.
5.
Click the Submit button.
6.
In the confirmation box, type the word confirm in the field provided.
7.
Click the OK button.
To view the progress of the Initialization, click the Background Activity tab.
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To set Initialization priority, see “Making Background Activity Settings” on
page 109.
You can also start Initialization from the Subsystem
Activities tab.
icon, Background
Running Redundancy Check
Redundancy Check is a routine maintenance procedure for fault-tolerant disk
arrays (those with redundancy) that ensures all the data matches exactly.
Redundancy Check can also correct inconsistencies. You can also schedule a
Redundancy Check. See “Scheduling an Activity” on page 111.
Redundancy Check a Logical Drive:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Logical Drive Summary
3.
Click the
4.
From dropdown menu on the Background Activities tab, choose
Redundancy Check.
icon.
icon of the logical drive you want to Redundancy Check.
•
To choose Auto Fix, check the box.
•
To choose Pause On Error, check the box.
This feature attempts to repair the problem when it finds an error.
This feature stops the process when it finds an error.
If Auto Fix is also checked, the process stops only when it finds a nonrepairable error.
5.
Click the Submit button.
To view the progress of the Redundancy Check, click the Background Activity
tab.
To set Redundancy Check priority, see “Making Background Activity Settings” on
page 109.
You can also start Redundancy check from the Subsystem
Activities tab
icon Background
Viewing the Logical Drive Check Table
The Logical Drive Check Table displays errors related to a logical drive. Use this
information to evaluate the integrity of the logical drive and to determine whether
corrective action is needed. To View the tables:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Disk Arrays
icon.
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3.
Click the Disk Array
icon.
4.
Click the Logical Drives
5.
Click the Logical Drive
icon
icon.
6.
Click the Check Table tab in Management View.
7.
Click the option for the table you want to see.
The default is All tables.
If there are entries, they are listed as follows:
•
Entry Number – A number assigned to each block of entry.
•
Table Type – Read Check, Write Check or Inconsistent Block (see
below).
•
Start Logical Block Address – LBA of the first block for this entry.
•
Count – Number of continuous blocks starting from this LBA.
•
Read Check Table – Contains a list of read errors for this logical drive.
•
Write Check Table – Contains a list of write errors for this logical drive.
•
Inconsistent Block Table – Contains a list of inconsistent blocks for
this logical drive.
•
Mirror data for RAID Levels 1, 1E, and 10.
•
Parity data for RAID Levels 5, 6, 50, and 60.
•
Inconsistent blocks are identified by the Redundancy Check.
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Managing Spare Drives
When a physical drive in a disk array fails and a spare drive of adequate capacity
is available, the disk array will begin to rebuild automatically using the spare
drive. See “Critical & Offline Logical Drives” on page 189.
Spare drive management includes the following functions:
•
Viewing a List of Spare Drives (page 149)
•
Creating a Spare Drive (page 150)
•
Deleting Spare Drive (page 151)
•
Making Spare Drive Settings (page 151)
•
Running Spare Check (page 152)
Viewing a List of Spare Drives
To view a list of spare drives:
1.
Click the Subsystem
2.
Click the Spare Drives
icon in Tree View.
icon.
The information includes:
•
ID – The unique ID number assigned to the spare drive.
•
Operational Status – OK is normal. Can also show Rebuilding, Transition
Running, PDM Running, or Offline.
•
Physical Drive ID – The ID number of the physical drive assigned as a
spare
•
Capacity – The data storage capacity of this spare drive.
•
Revertible – Yes or No. A revertible spare drive automatically returns to its
spare drive assignment after the failed physical drive in the disk array is
replaced. See “Transition” on page 185 for more information.
•
Type – Global, can be used by any disk array. Dedicated, can only be used
by the assigned disk arrays.
•
Dedicated to Disk Arrays – For dedicated spares, the disk arrays to which
they are assigned. Global spares show N/A.
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Creating a Spare Drive
Important
•
There must be an unconfigured physical drive available to
assign as a spare drive. See “Viewing a List of Physical
Drives” on page 122.
•
Be sure the spare drive you choose has capacity equal to or
greater than the smallest physical drive assigned to the disk
array.
To create a spare drive:
1.
Click the Subsystem
2.
Click the Spare Drives
icon in Tree View.
icon.
3.
Click the Create tab in Management View.
4.
Choose a spare type, Global or Dedicated.
5.
To make a revertible spare drive, check the Revertible box.
6.
To enable Media Patrol on this spare drive, check the Enable Media Patrol
box.
7.
In the Physical drives field, highlight the physical drive you want to assign as
a spare drive in the Available list and press the >> button to move the drive
to the Selected list.
You can also double-click drives to move them.
8.
If you chose a Dedicated spare drive, in the Dedicated to Disk Arrays field,
highlight disk array to which you want assign the spare drive from the
Available list and press the >> button to move the array to the Selected list.
You can also double-click arrays to move them.
9.
Click the Update button.
Your choices are displayed under New Hot Spare Drives.
10. If you agree with the proposed choices, click the Submit button.
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Deleting Spare Drive
Note
If an existing spare drive has the wrong parameters for your
needs, click the Settings tab to change the parameters rather than
delete the spare drive and create a new one.
To delete a spare drive:
1.
Click the Subsystem
2.
Click the Spare Drives
icon in Tree View.
icon.
3.
Click the Delete tab in Management View.
4.
Check the box to the left of the spare drive you want to delete.
5.
Click the Submit button.
In the confirmation box, type the word confirm in the field provided.
6.
Click the OK button.
Making Spare Drive Settings
The Spare Drive–Settings tab enables you to change the settings of an existing
spare drive. To change spare drive settings:
1.
Click the Subsystem
2.
Click the Spare Drives
3.
Click the Spare Drive
icon in Tree View.
icon.
icon.
4.
Click the Settings tab in Management View.
5.
Choose a spare type, Global or Dedicated.
6.
To make a revertible spare drive, check the Revertible box.
7.
To enable Media Patrol on this spare drive, check the Enable Media Patrol
box.
8.
If you chose a Dedicated spare drive, in the Dedicated to Disk Arrays field,
highlight the disk array to which you want assign the spare drive from the
Available list and press the >> button to move them to the Selected list.
You can also double-click array to move it.
9.
Click the Submit button.
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Running Spare Check
Spare Check verifies the operational status of your spare drives. You can also
schedule a Spare Check. See “Scheduling an Activity” on page 111.
To check a spare drive:
1.
Click the Subsystem
2.
Click the Spare Drives
icon in Tree View.
icon.
3.
Click the Spare Check tab in Management View.
4.
From the Physical Drive dropdown menu, choose the spare drive you want
to check.
Or choose All to check all the spare drives at the same time.
5.
Click the Submit button.
The results of the Spare Check appear under Spare Check Status in the
Information tab. “Healthy” means normal condition.
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Working with the Logical Drive Summary
The Logical Drive Summary displays a list of all logical drives under the
SuperTrak controller including logical drives in expanded or cascaded
enclosures. This list does not arrange the logical drives under the disk array to
which they belong nor under the enclosure in which they are located.
Logical Drive Summary includes the following functions:
•
Viewing a List of All Logical Drives (page 153)
•
Locating a Logical Drive (page 153)
•
Viewing Individual Logical Drive Information (page 154)
Viewing a List of All Logical Drives
To view a list of all logical drives in all enclosures:
1.
Click the Subsystem
icon in Tree View.
2.
Click the Logical Drive Summary
icon.
Locating a Logical Drive
Virtual or Third Party Enclosures
Support for this feature depends on how your system or enclosure was set up.
Direct-connect systems with individual LED connections and SGPIO enclosures
support individual physical drive LEDs. Other systems or enclosures might or
might not support them. See “Appendix D: LED Backplane Connections” on
page 213.
To locate a logical drive in the enclosure, click the Locate LDx button. The LEDs
for the carriers holding the physical drives used by the logical drive will blink for
one minute.
Promise Enclosures
To locate a logical drive in the VTrak JBOD enclosure, click the Locate LDx
button. The disk status LEDs will blink for one minute to identify the carriers
holding the physical drives used by the logical drive.
Figure 9. VTrak drive carrier LEDs
Disk Status
Power/Activity
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Viewing Individual Logical Drive Information
1.
Click the Subsystem
2.
Click the Logical Drive Summary
icon in Tree View.
3.
Click the Logical Drive
icon.
icon.
The information and location for the logical drive appear in Management
View. See Viewing Logical Drive Information (page 144).
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•
Introduction to RAID (below)
•
Choosing a RAID Level (page 168)
•
Choosing Stripe Block Size (page 172)
•
Choosing Sector Size (page 172)
•
Choosing Cache Policy (page 173)
•
Capacity Coercion (page 174)
•
Initialization (page 175)
•
Hot Spare Drive(s) (page 175)
•
Partition and Format the Logical Drive (page 176)
•
RAID Level Migration (page 176)
•
Media Patrol (page 184)
•
Predictive Data Migration (PDM) (page 184)
•
Transition (page 185)
•
Critical & Offline Logical Drives (page 189)
Introduction to RAID
RAID (Redundant Array of Independent Disks) allows multiple physical drives to
be combined together in a disk array. Then all or a portion of the disk array is
formed into a logical drive. The operating system sees the logical drive as a
single storage device, and treats it as such.
The RAID software and controller manage all of the individual drives. The
benefits of a RAID can include:
•
Higher data transfer rates for increased server performance
•
Increased overall storage capacity for a single drive designation (such as, C,
D, E, etc.)
•
Data redundancy/fault tolerance for ensuring continuous system operation in
the event of a hard drive failure
Different types of logical drives use different organizational models and have
varying benefits. Also see “Choosing a RAID Level” on page 168. The following
outline breaks down the properties for each type of RAID logical drive:
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RAID 0 – Stripe
When a logical drive is striped, the read and write blocks of data are interleaved
between the sectors of multiple physical drives. Performance is increased, since
the workload is balanced between drives or “members” that form the logical drive.
Identical drives are recommended for performance as well as data storage
efficiency.
Figure 1. RAID 0 Striping interleaves data across multiple drives
Data
Stripe
Physical Drives
The logical drive's data capacity equals the capacity of the smallest physical drive
times the number of physical drives. For example, one 100 GB and three 120 GB
drives will form a 400 GB (4 x 100 GB) logical drive instead of 460 GB.
If physical drives of different capacities are used, there will also be unused
capacity on the larger drives.
RAID 0 logical drives on SuperTrak consist of one or more physical drives.
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RAID 1 – Mirror
When a logical drive is mirrored, identical data is written to a pair of physical
drives, while reads are performed in parallel. The reads are performed using
elevator seek and load balancing techniques where the workload is distributed in
the most efficient manner. Whichever drive is not busy and is positioned closer to
the data will be accessed first.
With RAID 1, if one physical drive fails or has errors, the other mirrored physical
drive continues to function. Moreover, if a spare physical drive is present, the
spare drive will be used as the replacement drive and data will begin to be
mirrored to it from the remaining good drive.
Figure 2. RAID 1 Mirrors identical data to two drives
Data Mirror
Physical Drives
The logical drive’s data capacity equals the smaller physical drive. For example,
a 100 GB physical drive and a 120 GB physical drive have a combined capacity
of 100 GB in a mirrored logical drive.
If physical drives of different capacities are used, there will be unused capacity on
the larger drive.
RAID 1 logical drives on SuperTrak consist of two physical drives.
If you want a mirrored logical drive with more than two physical drives, see
“RAID 1E – Enhanced Mirror” on page 158 and “RAID 10 – Mirror / Stripe” on
page 161.
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RAID 1E – Enhanced Mirror
RAID 1E offers the security of mirrored data provided by RAID 1 plus the added
capacity of more than two physical drives. It also offers overall increased read/
write performance plus the flexibility of using an odd number of physical drives.
With RAID 1E, each data stripe is mirrored onto two physical drives. If one drive
fails or has errors, the other drives continue to function, providing fault tolerance.
Figure 3. RAID 1E can mirror data over an odd number of drives
Enhanced Data Mirrors
Physical Drives
The advantage of RAID 1E is the ability to use an odd number of physical drives,
unlike RAID 1 and RAID 10. You can also create a RAID 1E Logical Drive with an
even number of physical drives. However, with an even number of drives, you will
obtain somewhat greater security with comparable performance using RAID 10.
RAID 1E logical drives consist of three or more physical drives. You can create
an array with just two physical drives and specify RAID 1E. But the resulting array
will actually be a RAID 1.
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RAID 5 – Block Striping with Distributed Parity
RAID 5 organizes block data and parity data across the physical drives.
Generally, RAID Level 5 tends to exhibit lower random write performance due to
the heavy workload of parity recalculation for each I/O. RAID 5 is generally
considered to be the most versatile RAID level. It works well for file, database,
application and web servers.
Figure 4. RAID 5 stripes all drives with data and parity information
Distributed Parity
Data
Blocks
Physical Drives
The capacity of a RAID 5 logical drive equals the smallest physical drive times
the number of physical drives, minus one. Hence, a RAID 5 logical drive with four
100 GB physical drives will have a capacity of 300 GB. A RAID 5 logical drive
with two 120 GB physical drives and one 100 GB physical drive will have a
capacity of 200 GB.
RAID 5 is generally considered to be the most versatile RAID level.
A RAID 5 on SuperTrak consists of 3 to 16 physical drives.
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RAID 6 – Block and Double Parity Stripe
RAID level 6 stores dual parity data is rotated across the physical drives along
with the block data. A RAID 6 logical drive can continue to accept I/O requests
when any two physical drives fail.
Figure 5. RAID 6 stripes all drives with data and dual parity
Double Distributed (P and Q) Parity
Data
Blocks
physical drives
The total capacity of a RAID 6 logical drive is the smallest physical drive times the
number of physical drives, minus two.
Hence, a RAID 6 logical drive with (7) 100 GB physical drives will have a capacity
of 500 GB. A RAID 6 logical drive with (4) 100 GB physical drives will have a
capacity of 200 GB.
RAID 6 becomes more capacity efficient in terms of physical drives as the
number of physical drives increases.
RAID 6 provides double fault tolerance. Your logical drive remains available when
up to two physical drives fail.
RAID 6 is generally considered to be the safest RAID level.
A RAID 6 on SuperTrak consists of 4 to 16 physical drives.
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RAID 10 – Mirror / Stripe
Mirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID
10 is similar though not identical to RAID 0+1. It can increase performance by
reading and writing data in parallel while protecting data with duplication. The
data on one drive pair is mirrored together, then striped over a second drive pair.
Figure 6. RAID 10 takes a data mirror on one drive pair and stripes it over a
second drive pair
Data Stripe
Data
Mirror
Physical Drives
The data capacity RAID 10 logical drive equals the capacity of the smallest
physical drive times the number of physical drives, divided by two.
In some cases, RAID 10 offers double fault tolerance, depending on which
physical drives fail.
RAID 10 arrays require an even number of physical drives and a minimum of
four.
For RAID 10 characteristics with an odd number of physical drives, use RAID 1E.
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RAID 50 – Striped Distributed Parity
RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across
physical drives as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50
provides data reliability, good overall performance, and supports larger volume
sizes.
Figure 7. RAID 50 is a combination of RAID 5 and RAID 0
Distributed Parity
Axle 1
Data
Stripe
Axle 2
Physical Drives
The data capacity RAID 50 logical drive equals the capacity of the smallest
physical drive times the number of physical drives, minus two.
RAID 50 also provides very high reliability because data is still available even if
multiple physical drives fail (one in each axle). The greater the number of axles,
the greater the number of physical drives that can fail without the RAID 50 logical
drive going offline.
Component
Minimum
Maximum
Number of Axles
2
16
Physical Drives per Axle
3
16
Physical Drives per Logical Drive
6
256
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RAID 50 Axles
When you create a RAID 50, you must specify the number of axles. An axle
refers to a single RAID 5 logical drive that is striped with other RAID 5 logical
drives to make RAID 50. An axle can have from 3 to 16 physical drives,
depending on the number of physical drives in the logical drive.
The chart below shows RAID 50 logical drives with 6 to 16 physical drives, the
available number of axles, and the resulting distribution of physical drives on
each axle.
RAID 50 Logical Drive
No. of Drives
No. of Axles
Drives per Axle
6
2
3,3
7
2
3,4
8
2
4,4
9
2
4,5
3
3,3,3
2
5,5
3
3,3,4
2
5,6
3
3,4,4
2
6,6
3
4,4,4
4
3,3,3,3
2
6,7
3
4,4,5
4
3,3,3,4
2
7,7
3
4,5,5
4
3,3,4,4
10
11
12
13
14
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RAID 50 Logical Drive
No. of Drives
No. of Axles
Drives per Axle
15
2
7,8
3
5,5,5
4
3,4,4,4
5
3,3,3,3,3
2
8,8
3
5,5,6
4
4,4,4,4
5
3,3,3,3,4
16
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RAID 60 – Striping of Double Parity
RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across
disks as in RAID 0, and it uses double distributed parity as in RAID 6. RAID 60
provides data reliability, good overall performance and supports larger volume
sizes.
Figure 8. RAID 60 is a combination of RAID 6 and RAID 0
Double Distributed Parity
Axle 1
Data
Stripes
Axle 2
Physical drives
The total capacity of a RAID 60 logical drive is the smallest physical drive times
the number of physical drives, minus four.
RAID 60 also provides very high reliability because data is still available even if
multiple physical drives fail (two in each axle). The greater the number of axles,
the greater the number of physical drives that can fail without the RAID 60 logical
drive going offline.
Component
Minimum
Maximum
Number of Axles
2
16
Physical Drives per Axle
4
16
Physical Drives per Logical Drive
8
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RAID 60 Axles
When you create a RAID 60, you must specify the number of axles. An axle
refers to a single RAID 6 logical drive that is striped with other RAID 6 logical
drives to make RAID 60. An axle can have from 4 to 16 physical drives,
depending on the number of physical drives in the logical drive.
The chart below shows RAID 60 logical drives with 8 to 20 physical drives, the
available number of axles, and the resulting distribution of physical drives on
each axle.
RAID 60 Logical Drive
No. of Drives
No. of Axles
Drives per Axle
8
2
4,4
9
2
4,5
10
2
5,5
11
2
5,6
12
2
6,6
3
4,4,4
2
6,7
3
4,4,5
2
7,7
3
4,5,5
2
7,8
3
5,5,5
2
8,8
3
5,5,6
4
4,4,4,4
2
8,9
3
5,6,6
4
4,4,4,5
13
14
15
16
17
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RAID 60 Logical Drive
No. of Drives
No. of Axles
Drives per Axle
18
2
9,9
3
6,6,6
4
4,4,5,5
2
9,10
3
6,6,7
4
4,5,5,5
2
10,10
3
6,7,7
4
5,5,5,5
5
4,4,4,4,4
19
20
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Choosing a RAID Level
There are several issues to consider when choosing the RAID Level for your
logical drive. The following discussion summarizes some advantages,
disadvantages and applications for each choice.
RAID 0
Advantages
Disadvantages
Implements a striped logical drive, the
data is broken down into blocks and
each block is written to a separate
physical drive
Not a true RAID because it is not faulttolerant
The failure of just one drive will result
in all data in an logical drive being lost
I/O performance is greatly improved by Should not be used in mission critical
spreading the I/O load across many
environments
channels and drives
No parity calculation overhead is
involved
Recommended applications for RAID 0:
•
Image Editing
•
Pre-Press Applications
•
Any application requiring high bandwidth
RAID 1
Advantages
Disadvantages
Simplest RAID storage subsystem
design
Very high physical drive overhead –
uses only 50% of total capacity
Can increase read performance by
processing data requests in parallel
since the same data resides on two
different drives
Recommended applications for RAID 1:
•
Accounting/Financial
•
Payroll
•
Any application requiring very high availability
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RAID 1E
Advantages
Disadvantages
Implemented as a mirrored logical
drive whose segments are RAID 0
logical drives
High I/O rates are achieved thanks to
multiple stripe segments
Can use an odd number of physical
drives
Very high physical drive overhead –
uses only 50% of total capacity
Recommended Applications for RAID 1E
•
Imaging applications
•
Database servers
•
General fileserver
RAID 5
Advantages
Disadvantages
High Read data transaction rate
Physical drive failure has a medium
impact on throughput
Medium Write data transaction rate
Good aggregate transfer rate
Most versatile RAID level
Recommended applications for RAID 5:
•
File and Application servers
•
WWW, E-mail, and News servers
•
Intranet servers
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RAID 6
Advantages
Disadvantages
High Read data transaction rate
High physical drive overhead –
equivalent of two drives used for parity
Medium Write data transaction rate
Slightly lower performance than RAID
5
Good aggregate transfer rate
Safest RAID level
Recommended applications for RAID 6:
•
Accounting/Financial
•
Database servers
•
Any application requiring very high availability
RAID 10
Advantages
Disadvantages
Implemented as a mirrored logical
drive whose segments are RAID 0
logical drives
Very high physical drive overhead –
uses only 50% of total capacity
High I/O rates are achieved thanks to
multiple stripe segments
Recommended applications for RAID 10:
•
Imaging applications
•
Database servers
•
General fileserver
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RAID 50
Advantages
Disadvantages
High Read data transaction rate
Physical drive failure has a moderate
impact on throughput
Good write data transaction rate
Very good aggregate transfer rate
Most versatile RAID level
Recommended applications for RAID 50:
•
File and Application Servers
•
Transaction Processing
•
Office applications with many users accessing small files
RAID 60
Advantages
Disadvantages
High Read data transaction rate
High disk overhead – equivalent of two
drives used for parity
Medium Write data transaction rate
Slightly lower performance than RAID
50
Good aggregate transfer rate
Safest RAID level
Recommended Applications for RAID 60:
•
Accounting and Financial
•
Database servers
•
Any application requiring very high availability
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Choosing Stripe Block Size
You set the stripe block size, also called block size, when you create a logical
drive. With SuperTrak, the choices are 64 KB, 128 KB, 256 KB, 512 KB, and
1024 KB. 64 KB is the default.
Your choice will directly affect performance. There are two issues to consider
when choosing the stripe block size.
•
Choose a stripe block size equal to or smaller than the smallest cache buffer
found on any physical drive in your logical drive.
A larger value slows the logical drive down because physical drives with
smaller cache buffers need more time for multiple accesses to fill their
buffers.
•
If your data retrieval consists of fixed-size data blocks, such as some
database and video applications, choose that data block size as your stripe
block size.
Generally speaking, email, POS, and webservers prefer smaller stripe block
sizes. Video and database applications prefer larger stripe block sizes.
See “Creating a Logical Drive” on page 65 and page 136, and “Creating a Disk
Array – Advanced Configuration” on page 132.
Choosing Sector Size
You set the sector size when you create a logical drive. With SuperTrak, the
choices are 512 B, 1 KB, 2 KB, and 4 KB. 512 B is the default.
A sector is the smallest addressable area on a physical drive. Sector Size refers
to the size of sector measured by the number of bytes of data it can hold. The
most common sector size is 512 bytes (512 B). A smaller sector size results in a
more efficient use of a physical drive’s capacity. 512 B is the default sector size
for logical drives on SuperTrak.
The number of usable sectors is limited by the addressing method of the
computer's operating system:
•
Windows 2000 and Windows XP (32-bit) support 10-bit logical bit addressing
(LBA), so with 512 B sectors, they can only support up to 2 terabytes (TB) of
data storage capacity. To increase the capacity, you must use larger sectors.
See “2 TB Limitation” on page 173.
•
Windows XP (64-bit), Windows 2003 Server, and Windows Vista support 64bit LBA, so they are not affected by this limitation. For these OSes, always
choose the default 512 B sector size.
•
Linux operating systems with the 2.4 kernel do not support variable sector
sizes. For these OSes, always choose the default 512 B sector size.
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•
Linux operating systems with the 2.6 kernel support 64-bit LBA. For these
OSes, always choose the default 512 B sector size.
See “Creating a Logical Drive” on page 65 and page 136, and “Creating a Disk
Array – Advanced Configuration” on page 132.
2 TB Limitation
If your Host PC runs Windows 2000 or Windows XP (32-bit), and you want to
create logical drives larger than 2 TB, you must choose a sector size larger than
512 B when you create the logical drive. The table on the next page correlates
sector size with logical drive capacity.
Logical Drive Size
Sector Size
8 to 16 TB
4096 bytes (4 KB)
4 to 8 TB
2048 bytes (2 KB)
2 to 4 TB
1024 bytes (1 KB)
0 to 2 TB
512 bytes (512 B)
Also see “Ranges of Disk Array Expansion” on page 182.
Choosing Cache Policy
As it is used with SuperTrak, the term cache refers to any of several kinds of
high-speed, volatile memory that hold data moving from your computer to the
physical drives or vice-versa. Cache is important because it can read and write
data much faster than a physical drive. There are read caches, which hold data
as it is read from a physical drive; and write caches, which hold data as it is
written to a physical drive.
In order to tune the cache for best performance in different applications, useradjustable settings are provided. Cache settings are made in conjunction with
logical drives:
•
When you create a logical drive. See “Creating a Logical Drive” on page 65
or page 136, and “Creating a Disk Array – Advanced Configuration” on
page 132.
•
On an existing logical drive. See “Changing Logical Drive Settings” on
page 67 or page 145.
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Read Cache Policy
•
Read Cache – The read cache is enabled.
•
Read Ahead – The read cache and the read-ahead feature are enabled.
Read-ahead anticipates the next read and performs it before the request is
made. Can increase read performance.
•
No Cache – The read cache is disabled.
Write Cache Policy
•
Write Back – Data is written first to the cache, then to the logical drive.
Better performance. VTrak has a cache backup battery to protect data in the
cache from a sudden power failure.
•
Write Through – Data is written to the cache and the logical drive at the
same time. Safer.
Capacity Coercion
This feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 6, 10, and
50). It is generally recommended to use physical drives of the same size in your
disk arrays. When this is not possible, physical drives of different sizes will work
but the system must adjust for the size differences by reducing or coercing the
capacity of the larger drives to match the smaller ones. With SuperTrak, you can
choose to enable Capacity Coercion and any one of four methods.
Enable Capacity Coercion and choose the Method in the Controller Settings
menu. See “Making Controller Settings” on page 117. The choices are:
•
GBTruncate – (Default) Reduces the useful capacity to the nearest
1,000,000,000-byte boundary.
•
10GBTruncate – Reduces the useful capacity to the nearest
10,000,000,000-byte boundary.
•
GRPRounding – Uses an algorithm to determine how much to truncate.
Results in the maximum amount of usable drive capacity.
•
TableRounding – Applies a predefined table to determine how much to
truncate.
Capacity Coercion also affects a replacement drive used in a disk array.
Normally, when an physical drive fails, the replacement drive must be the same
capacity or larger. However, the Capacity Coercion feature permits the
installation of a replacement drive that is slightly smaller (within 1 gigabyte) than
the remaining working drive. For example, the remaining working drives can be
80.5 GB and the replacement drive can be 80.3, since all are rounded down to
80 GB. This permits the smaller drive to be used.
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Without Capacity Coercion, the controller will not permit the use of a replacement
physical drive that is slightly smaller than the remaining working drive(s).
Initialization
Initialization is highly recommended for logical drives when they are created from
a disk array. Initialization sets all data bits in the logical drive to zero. The action is
useful because there may be residual data on the logical drives left behind from
earlier configurations. You can also perform an Initialization on an existing logical
drive.
Warning
When you initialize a logical drive, all the data the logical drive will
be lost. Backup any important data before you initialize a logical
drive.
There are three options for logical drive initialization:
•
Full – Overwrites all data bits on the logical drive. Can take some time for
larger logical drives
•
Quick – Overwrites the data bits on the first and last blocks of logical drive.
Takes only seconds.
•
None – Leaves residual data on the logical drives. Not recommended.
See “Creating a Logical Drive” on page 65 and page 136, “Creating a Disk Array
– Advanced Configuration” on page 132, and “Initializing a Logical Drive” on
page 146.
Hot Spare Drive(s)
A hot spare is a physical drive that is connected to the logical drive system but is
not assigned as a member of the logical drive. In the event of the failure of a drive
within a functioning fault tolerant logical drive, the hot spare is activated as a
member of the logical drive to replace the failed drive.
SuperTrak will replace a failed physical drive in a logical drive with a hot spare
drive, if one is available. There are two types of hot spare drive:
•
Global – An unassigned physical drive available to any logical drive on the
Host PC.
•
Dedicated – An unassigned physical drive that can only be used by a
specified logical drive.
There is another property you can assign to a hot spare drive:
•
Revertible – A revertible spare drive will return to spare status when the
failed drive is replace with a new drive. See “Transition” on page 185.
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Whenever possible, having a hot spare drive in your RAID system is good
protection against physical drive failure.
Partition and Format the Logical Drive
Like any other type of fixed disk media in your system, a RAID logical drive must
also be partitioned and formatted before use. Use the same method of
partitioning and formatting on an logical drive as you would any other fixed disk.
See “Appendix A: Partition and Format” on page 203.
RAID Level Migration
To migrate a disk array is to do one or both:
•
Change its RAID level
•
Increase the number of physical drives (sometimes called expansion)
On SuperTrak, RAID level migration is performed on the disk array but it applies
to the logical drives. Migration takes place on an existing Functional disk array
without disturbing the existing data. While the disk array is migrating, you can
access the data as before. When migration is complete, your disk array will have
a different RAID level and/or a larger capacity.
In most cases, you must add one or more physical drives during the migration
process. You can never reduce the number of physical drives.
The tables below shows the migration options for a source logical drive according
to its RAID level. The available target RAID levels are shown with their
requirements.
You must use WebPAM PRO to migrate a disk array. See “Migrating a Disk Array”
on page 138.
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RAID 0
A RAID 0 source logical drive can migrate to the following target logical drives:
Target
Requirements
RAID 0
Add physical drives.
RAID 1
2 physical drives only.
Only a single-drive RAID 0 can migrate to RAID 1 by adding 1
physical drive.
RAID 1E
3 or more physical drives.
RAID 5
3 physical drives minimum, 16 maximum.
RAID 0 must have less than 16 physical drives.
RAID 6
4 physical drives minimum, 16 maximum.
RAID 10
4 physical drives minimum.
Even number of physical drives.
RAID 50
6 physical drives minimum, 16 per axle maximum.
RAID 60
8 physical drives minimum, 16 per axle maximum.
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RAID 1
A RAID 1 Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 0
None.
RAID 1E
3 or more physical drives.
RAID 5
3 physical drives minimum, 16 maximum.
RAID 1 must have less than 16 physical drives.
RAID 10
4 physical drives minimum.
Even number of physical drives.
RAID 50
6 physical drives minimum, 16 per axle maximum.
RAID 1E
A RAID 1E Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 0
None.
RAID 1E
Add physical drives.
RAID 5
3 physical drives minimum, 16 maximum.
RAID 1E must have less than 16 physical drives.
RAID 10
4 physical drives minimum.
Even number of physical drives.
RAID 50
6 physical drives minimum, 16 per axle maximum.
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RAID 5
A RAID 5 Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 0
None.
RAID 1E
None.
RAID 5
Add physical drives. 16 maximum.
RAID 6
4 physical drives minimum, 16 maximum.
RAID 10
4 physical drives minimum.
Even number of physical drives.
RAID 50
6 physical drives minimum, 16 per axle maximum.
RAID 60
8 physical drives minimum, 16 per axle maximum.
RAID 6
A RAID 6 Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 6
Add physical drives. 16 maximum.
RAID 60
8 physical drives minimum, 16 per axle maximum.
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RAID 10
A RAID 10 Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 0
None.
RAID 1E
None.
RAID 5
3 physical drives minimum, 16 maximum.
RAID 10 must have less than 16 physical drives.
RAID 6
4 physical drives minimum, 16 maximum.
RAID 10 must have less than 16 physical drives.
RAID 10
Add physical drives.
Even number of physical drives.
RAID 50
6 physical drives minimum, 16 per axle maximum.
RAID 60
8 physical drives minimum, 16 per axle maximum.
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RAID 50
A RAID 50 Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 0
None.
RAID 1E
None.
RAID 5
16 physical drives maximum.
RAID 50 must have less than 16 physical drives.
RAID 6
16 physical drives maximum.
RAID 50 must have less than 16 physical drives.
RAID 10
Even number of physical drives.
RAID 50
Add physical drives. 16 per axle maximum.
RAID 60
8 physical drives minimum, 16 per axle maximum.
RAID 60
A RAID 60 Source logical drive can migrate to the following Target logical drives:
Target
Requirements
RAID 6
16 physical drives maximum.
RAID 60 must have less than 16 physical drives.
RAID 60
Add physical drives. 16 per axle maximum.
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Important
•
The Target disk array may require more physical drives than
the Source disk array
•
If the Target disk array requires an EVEN number of physical
drives but the Source disk array has an ODD number, ADD a
physical drive as part of the migration process
•
You cannot reduce the number of physical drives in your disk
array, even if the Target disk array requires fewer physical
drives than the Source disk array
•
RAID 1 (mirroring) works with two drives only. Only a singledrive RAID 0 disk array can migrate to RAID 1. Other RAID
Levels use too many drives to migrate
•
You cannot migrate a disk array when it is Critical or
performing activities such as Synchronizing, Rebuilding, and
PDM
•
For RAID 6 or RAID 60, you can only migrate between these
two RAID levels. Destination RAID 60 axles can have up to
16 physical drives. Other limitations might apply
Ranges of Disk Array Expansion
The Windows 2000 and Windows XP (32-bit) operating systems support a 10byte LBA format. As a result, these OSes can only recognize 4 billion addresses.
If you create a logical drive using the default 512 B sector size, the logical drive
will be limited to 2 TB of data, even if there is more space available on your
physical drives.
This limitation does not apply to Windows XP (64-bit), 2003 Server, Vista, and
Linux OSes with the 2.6 kernel. Linux OSes with the 2.4 kernel do not support
variable sector sizes, therefore you cannot apply the solution described here to
those OSes.
Note that once you create your logical drive, you cannot change the size of the
sectors. Nor can you increase the number of address blocks that the OS
recognizes.
You can direct WebPAM PRO to expand a logical drive beyond the maximum
expansion size. When the expansion is finished:
•
WebPAM PRO will show the logical drive in the desired size.
•
Your operating system might show the logical drive at the maximum size
listed in the table below.
•
Additional capacity might appear as unpartitioned and unformatted.
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Current LD Size
Maximum LD
Expansion Size
8 to 16 TB
16 TB
4096 bytes
4 to 8 TB
8 TB
2048 bytes
2 to 4 TB
4 TB
1024 bytes
up to 2 TB
2 TB
512 bytes
Sector Size
At this point, you have the choice of:
•
Format the unpartitioned/unformatted capacity as a second logical drive
•
Delete the existing disk array and create a new one in the desired size
Delete and Recreate
If you require a logical drive larger than the maximum expansion size:
1.
2.
Backup the data from the current logical drive.
Delete the current logical drive.
See “Deleting a Logical Drive” on page 67 or page 137.
3.
Create a new logical drive with the desired capacity.
See “Creating a Logical Drive” on page 65 or page 136.
4.
Restore the data to the new logical drive.
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Media Patrol
Media Patrol is a routine maintenance procedure that checks the magnetic media
on each physical drive. Media Patrol checks all physical drives assigned to disk
arrays and on spare drives. Media Patrol does not check unconfigured drives.
Unlike Synchronization and Redundancy Check, Media Patrol is concerned with
the condition of the media itself, not the data recorded on the media. If Media
Patrol encounters a critical error, it triggers PDM if PDM is enabled.
You can run Media Patrol from the subsystem. See “Running Media Patrol” on
page 110.
You can also run Media Patrol on a disk array. See “Running Media Patrol on a
Disk Array” on page 140.
Predictive Data Migration (PDM)
Predictive Data Migration (PDM) is the migration of data from the suspect
physical drive to a spare drive, similar to Rebuilding a Logical Drive. But unlike
Rebuilding, PDM constantly monitors your physical drives and automatically
copies your data to the spare drive before the suspect drive fails and your Logical
Drive goes Critical. See “Running PDM” on page 111 and “Running PDM on a
Disk Array” on page 140.
After the data is copied from the suspect drive, the controller marks the suspect
drive with a Stale configuration and a PFA error.
You can clear the Stale configuration and PFA error and put the physical drive
back into service. See “Clearing Stale and PFA Conditions” on page 126. In some
cases, however, you might remove the physical drive for repair or replacement.
PDM Triggers
The following actions trigger PDM:
•
A physical drive with unhealthy status (see below)
•
Media Patrol finds a disk critical error*
•
You initiate PDM manually
*PDM also counts the number of media errors reported by Media Patrol.
A physical drive becomes unhealthy when:
•
A SMART error is reported
•
The bad sector remapping table fills to the specified level
Because data would be lost if written to a bad sector, when a bad sector is
detected, the physical drive creates a map around it. These maps are saved in
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the bad sector remapping table, which has a capacity of 512 reassigned blocks
and 1024 error blocks.
When the table fills to a specified percentage of its capacity, PDM triggers a
migration of data from the suspect drive (the physical drive with the bad sectors)
to a spare drive.
During data migration, you will have access to the logical drive but it will respond
more slowly to read/write tasks because of the additional operation. The time
required for data migration depends on the size of the physical drive.
See “Making Background Activity Settings” on page 109.
Transition
The Transition feature enables you to specify “permanent” spare drives for your
SuperTrak controller. Transition is the process of replacing a revertible spare
drive that is currently part of a disk array with an unconfigured physical drive or a
non-revertible spare. The revertible spare drive returns to its original status.
Transition happens automatically when the following sequence of events takes
place:
•
You create a revertible spare drive. “Creating a Spare Drive” on page 150
•
One of the physical drives assigned to your disk array fails and the array
becomes degraded and the logical drive goes critical.
•
The SuperTrak controller automatically rebuilds your array to the revertible
spare drive and the array becomes functional again.
•
You replace the failed physical drive with a new physical drive of equal or
greater capacity.
•
The SuperTrak controller automatically transitions (moves) the data from the
revertible spare to the new physical drive.
•
The new physical drive becomes part of the array and the revertible spare
drive returns to its original spare status.
Transition happens manually when you specify a different unconfigured physical
drive to transition (move) the data from the revertible spare drive.
Drive Failure and Automatic Rebuild
In the example below, there is a two-drive RAID 1 disk array.
•
The physical drives in channels 1 and 2 belong to the disk array.
•
The physical drive in channel 3 is unconfigured.
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•
The physical drive in channel 4 is a revertible spare drive.
The physical drive in channel 2 fails. The disk array becomes degraded and its
logical drives go critical. The SuperTrak controller automatically rebuilds the disk
array using the revertible spare drive, the physical drive in channel 4.
When the rebuild is finished, the disk array and logical drives are OK again.
•
The physical drives in channels 1 and 4 belong to the disk array.
•
The physical drive in channel 2 has failed and is unusable.
•
The physical drive in channel 3 is unconfigured.
Note that there is no spare drive at this moment.
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Automatic Transition
At this juncture, you would replace the failed drive in channel 2 with a new drive
of the same or greater capacity.
When the SuperTrak controller detects the new drive in channel 2, it will:
•
Transition the data from the drive in channel 4 to the drive in channel 2.
•
Return the drive in channel 4 to spare status.
When the Transition is finished:
•
The physical drives in channels 1 and 2 belong to the disk array.
•
The physical drive in channel 3 is still unconfigured.
•
The physical drive in channel 4 is a revertible spare drive.
The original configuration is restored.
Manual Transition
Manual transition requires an unassigned physical drive.
The example below is the same two-drive RAID 1 disk array as before.
•
The physical drives in channels 1 and 2 belong to the disk array.
•
The physical drive in channel 3 is unconfigured.
•
The physical drive in channel 4 is a revertible spare drive.
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The physical drive in channel 2 fails. The disk array becomes degraded and its
logical drives go critical. The SuperTrak controller automatically rebuilds the disk
array using the spare drive, the physical drive in channel 4.
As we saw in the example of Automatic Transition, if you replace the failed
physical drive in channel 2, the SuperTrak controller would transition the data
from the physical drive in channel 4 to the new drive in channel 2.
But if you wanted to use a different physical drive in your array, such as the
unassigned drive in channel 3, you would run the Transition function manually.
When the Manual Transition is finished:
•
The physical drives in channels 1 and 3 belong to the disk array.
•
The physical drive channel 2 is still failed and unusable.
•
The physical drive in channel 4 is a revertible spare drive.
At this point, after running the Manual Transition, you would replace the failed
drive in channel 2. The replacement drive in channel 2 will remain unconfigured
until you assign it to a disk array or as a spare.
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Critical & Offline Logical Drives
A fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical when
a physical drive is removed or fails. Due to the fault tolerance of the logical drive,
the data is still available and online. However, once the logical drive goes critical,
the logical drive has lost its fault tolerance, and performance may be adversely
affected.
If the fault was caused by a failed drive that was removed, the drive must be
replaced by another drive, either identical or larger, in order for the RAID system
to rebuild and restore optimal configuration.
If your fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes offline,
contact Technical Support. See page 197.
Warning
Take no further corrective action until you have consulted with
Technical Support. See page 197.
A non-fault tolerant logical drive—RAID 0—goes offline when a physical drive is
removed or fails. Since the logical drive is not fault tolerant, the data stored in the
logical drive is no longer accessible.
If one physical drive fails, all of the data on the logical drive is lost. You must
replace the failed drive. Then, if the logical drive had more than one physical
drive, delete the logical drive and re-create it. Restore the data from a backup
source.
When a Physical Drive Fails
The SuperTrak EX Controller provides both audible and visual indicators to alert
you of a physical drive failure. The following will occur when a physical drive fails
or goes offline, WebPAM PRO reports the condition.
WebPAM PRO aids in troubleshooting your logical drives and enclosure by
continuous monitoring and reporting to the User in the following ways:
•
Displays yellow !s
red Xs
in Tree View (below)
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•
Sends email messages, per your configuration
•
Displays popup messages, per your configuration (below)
•
Keeps a record in the Event Log (below)
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With a Hot Spare Drive
When a physical drive in a disk array fails and a spare drive of adequate capacity
is available, the disk array will begin to rebuild automatically using the spare
drive.
After the disk array rebuilds itself using the spare drive, you must replace the
failed drive.
To set up a spare drive, see “Creating a Spare Drive” on page 150.
Without a Hot Spare Drive
If there is no hot spare drive of adequate capacity, you must remove the failed
drive and install an unconfigured replacement drive of the same or greater
capacity in the same slot as the failed drive. Until you install the replacement
drive, the logical drive will remain Degraded.
•
If the Auto Rebuild function is ENABLED, the disk array will begin to rebuild
automatically as soon as you replace the failed drive.
•
If the Auto Rebuild function is DISABLED, you must manually rebuild the
disk array after you replace the failed drive.
To enable Automatic Rebuild, see “Making Background Activity Settings” on
page 109.
To set Hot Spare Policy, see “Making Spare Drive Settings” on page 151.
Important
If your replacement physical drive was formerly part of a different
disk array or logical drive, you must clear the configuration data on
the replacement drive before you use it.
See “Clearing Stale and PFA Conditions” on page 126.
Rebuild Operation
During rebuild:
•
The alarm sounds two short beeps, repeated
•
No warning icon displays over the disk array or logical drive icons
Management View reports the disk array’s Operational Status as OK,
Rebuilding.
During rebuilding, you can still read and write data to the logical drive. However,
fault tolerance is lost until the disk array returns to OK (not-rebuilding) status.
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After a successful rebuild:
•
The alarm is silent
•
The logical drive’s Operational Status as OK
•
The rebuilt physical drive Status LED displays steady green
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•
Frequently Asked Questions (below)
•
Contacting Technical Support (page 197)
•
Limited Warranty (page 199)
•
Returning the Product For Repair (page 201)
Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive
issues, installation, and post-installation.
Pre-Installation (Speed, Device Types, Capacity, Cabling)
What kind of HDDs can I use for a SuperTrak EX Series logical drive?
You can use any Serial Attached SCSI (SAS) Serial ATA (SATA) hard drives
to create arrays on the SuperTrak EX Series. Use matching drives for
multiple-drive arrays to maximize capacity usage as well as performance.
What is the maximum physical drive storage capacity of SuperTrak EX
Series?
The SuperTrak EX4650 supports up to 3.0 TB (four 750 GB physical drives).
The SuperTrak EX8650, EX8654, and EX8658 support up to 6.0 TB (eight
750 GB physical drives).
The SuperTrak EX Series controllers also support up to 128 SAS physical
drives per SAS port using SAS expanders.
How can I change the resources that the SuperTrak uses?
The SuperTrak EX Series Controllers are fully PnP. This means all the
resources that it uses are given to it by the PnP BIOS on the motherboard.
The SuperTrak Series Controller supports IRQ sharing, but this feature only
works when ALL the concerned devices support it. If your motherboard
allows you to control the assignment of these resources, you may be able to
remedy the problem by:
•
Changing the IRQ assignments to the PCI slots in the motherboard
BIOS during boot up.
•
Reset the configuration data in your CMOS. This is usually an option in
the PnP section of your CMOS.
•
Otherwise, switch the SuperTrak Controller card to a different PCI slot.
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Can I use ATAPI devices on the SuperTrak EX Series?
No. The SuperTrak EX Series Controller does not support ATAPI devices.
Will ACPI work with HDDs on the SuperTrak EX Series?
Yes. The SuperTrak EX Series controller supports ACPI S1, S3 and S4
standby modes.
What kind of PCI slots do the SuperTrak EX Series controllers use?
SuperTrak EX Series controllers will work in a PCI-Express x8 slot or x16
slot.
Drive Issues
Can I add a drive to a SuperTrak EX Series logical drive via hot-swap and
dynamically adjust the array size/configuration?
Yes. The SuperTrak EX Series controller supports online logical drive
expansion and migration. You must use the SuperBuild utility or the
WebPAM PRO software to expand or migrate an existing logical drive.
Do the HDDs on the SuperTrak EX Series have to be the same size?
The physical drives that you use with the SuperTrak EX Series controller do
not have to be the same size. If the sizes differ, the SuperTrak EX Controller
will truncate the large drive so the capacities match. The resulting difference
in drive space is unusable, so avoid using physical drives of significantly
different capacities.
Can I take a drive used in a SuperTrak EX Series logical drive and access it
directly with a different controller, such as the one integrated on the
motherboard?
Yes, but only under certain configurations. First, the other controller must
address the drives as LBA, not CHS.
Second, only the following configurations allow the drive(s) to be accessed
individually on another controller:
•
Single-drive RAID 0 (stripe)
•
One drive from a RAID 1 (mirror) logical drive
No other array configurations will work for this purpose.
I already have an array on a Promise FastTrak controller. Can I move that
array to my new SuperTrak EX Series controller?
No. The SuperTrak EX Series controller supports SNIA Disk Data Format
(DDF), which is not backward compatible with the FastTrak controller.
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If I have a problem with one of the drives on the SuperTrak EX Series, how
can I low-level format it to correct the problem?
Do NOT do this! Low-level formatting hard physical drives is not only
unnecessary but it generally does not correct problems commonly
experienced during use.
Errors such as bad sectors or ECC/CRC failure are best remedied by
completely replacing the drive. For this reason, do NOT low-level format the
drives attached to the SuperTrak EX Series controller.
Do I have to install disk management software on my logical drive in order
to access the full storage capacity of drives?
No! Disk management software will only complicate things. The logical drive
should be fully addressable by your OS as it is. Some operating systems
have limits on the sizes of partitions and logical drives that can be defined.
Consult your OS documentation about partitioning larger drives.
What system BIOS setup settings do I use for the drives on the SuperTrak
EX Series?
A BIOS setting is required only if you want to boot your system from the
logical drive on the SuperTrak EX Series controller. After your logical drive is
created, partitioned and formatted, make the change in your BIOS boot
order setting.
How do I partition/format my SuperTrak EX Series RAID logical drive?
The SuperTrak EX Series controller represents the logical drive as a single
physical drive to your system. Therefore, anything that you can do to a single
physical drive you can do to a SuperTrak logical drive.
For example, you should use the FDISK and FORMAT utilities to partition
and format the logical drive. You can format the logical drive with any file
system you wish.
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Installation Issues (Capacity, Booting)
How can I change the system boot sequence in order to boot from the
SuperTrak EX Series logical drive?
The boot sequence is controlled by the system BIOS. As far as the system
BIOS is concerned, the SuperTrak EX Controller and defined logical drives
are categorized as a SCSI device. This allows you to set the boot sequence
in your BIOS setup utility to boot from SCSI first, rather than IDE.
If there are multiple SCSI add-in controllers in the system, then the boot
sequence among them will be determined exclusively by their PCI slot
priority. PCI slot #1 will be first, slot #2 second, etc. Put the SuperTrak EX
Controller in the PCI-Express slot where it will be accessed ahead of other
SCSI controllers if you want to boot from the logical drive.
How can I change the boot sequence between a PCI SCSI card and the
SuperTrak EX Series RAID logical drive?
Since all PCI-Express are PnP, it is difficult to determine which device is
addressed first. Most motherboard BIOSes have advanced options that
identify devices and allow you to choose which device will be assigned
resources first. Otherwise you may have to physically switch the device
cards on the PCI/PCI-Express/PCI-X slots so that the boot device is in the
highest priority slot number (see previous question).
Post-Installation
Why can’t I see the drives on the SuperTrak EX Series under FDISK?
You have not created a logical drive yet. Without a logical drive, the system
will not recognize the physical drives attached to the SuperTrak EX
Controller.
A physical drive is recognized by the SuperTrak controller but not available
to use in a disk array. How can I make it available?
The physical drive might contain obsolete disk array information. See
“Clearing Stale and PFA Conditions” on page 126. This action clears the
obsolete information in order to make the drive available.
Why can’t I make a dedicated spare drive in WebPAM PRO?
Early versions of Internet Explorer running in Windows 2000 exhibit this
problem. Update your Internet Explorer to the latest version.
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Why can’t I run WebPAM PRO in Konqueror?
The Konqueror browser (Linux) does not support WebPAM PRO. Install a
Netscape Navigator or Firefox browser. With that browser as the default,
reinstall WebPAM PRO.
Aren’t the WebPAM PRO icons supposed to be animated?
Yes, they are animated. However, the default setting for Internet Explorer
under Windows 2003 Server does not display animation in the browser. Go
to Internet Options > Advanced and check Play animations in web pages.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
http://www.promise.com/support/
support_eng.asp.
(technical documents, drivers, utilities, etc.)
United States
E-mail Support
e-Support On-Line
Fax Support
(408) 228-1100 Attn: Technical Support
Phone Support
(408) 228-1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
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The Netherlands
E-mail Support
e-Support On-Line
Fax Support
+31 (0) 40 256 9463 Attn: Technical Support
Phone Support
+31 (0) 40 235 2600
If you wish to write us for
support:
Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands
Germany
E-mail Support
e-Support On-Line
Fax Technical Support
+49 (0) 2 31 56 76 48 - 29
Attn: Technical Support
Phone Technical Support
+49 (0) 2 31 56 76 48 - 10
If you wish to write us for
support:
Promise Technology Germany
Europaplatz 9
44269 Dortmund, Germany
E-mail Support
e-Support On-Line
Fax Support
0039 06 367 12400 Attn: Technical Support
Phone Support
0039 06 367 12626
If you wish to write us for
support:
Promise Technology Italy
Piazza del Popolo 18
00187 Roma, Italia
Italy
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Taiwan
E-mail Support
e-Support On-Line
Fax Support
+886 3 578 2390 Attn: Technical Support
Phone Support
+886 3 578 2395 (ext. 8822 or 8823)
If you wish to write us for
support:
Promise Technology, Inc.
2F, No. 30, Industry E. Rd. IX
Science-based Industrial Park
Hsin-Chu 30075, Taiwan (R.O.C.)
China
E-mail Support
e-Support On-Line
Fax Support
+86-10-8857-8015 Attn: Technical Support
Phone Support
+86-10-8857-8085/8095
If you wish to write us for
support:
Promise Technology China
Room 1205, Tower C
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, China
Limited Warranty
Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the
time of the delivery of the product to the original end user:
a)
the product will conform to Promise’s specifications;
b)
the product will be free from defects in material and workmanship under
normal use and service.
This warranty:
a)
applies only to products which are new and in cartons on the date of
purchase;
b)
is not transferable;
c)
is valid only when accompanied by a copy of the original purchase
invoice.
d)
Is not valid on spare parts, fans, and power supplies
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This warranty shall not apply to defects resulting from:
a)
improper or inadequate maintenance, or unauthorized modification(s),
performed by the end user;
b)
operation outside the environmental specifications for the product;
c)
accident, misuse, negligence, misapplication, abuse, natural or
personal disaster, or maintenance by anyone other than a Promise or a
Promise-authorized service center.
Disclaimer of other warranties
This warranty covers only parts and labor, and excludes coverage on software
items as expressly set above.
Except as expressly set forth above, Promise DISCLAIMS any warranties,
expressed or implied, by statute or otherwise, regarding the product, including,
without limitation, any warranties for fitness for any purpose, quality,
merchantability, non-infringement, or otherwise. Promise makes no warranty or
representation concerning the suitability of any product for use with any other
item. You assume full responsibility for selecting products and for ensuring that
the products selected are compatible and appropriate for use with other goods
with which they will be used.
Promise DOES NOT WARRANT that any product is free from errors or that it will
interface without problems with your computer system. It is your responsibility to
back up or otherwise save important data before installing any product and
continue to back up your important data regularly.
No other document, statement or representation may be relied on to vary the
terms of this limited warranty.
Promise’s sole responsibility with respect to any product is to do one of the
following:
a)
replace the product with a conforming unit of the same or superior
product;
b)
repair the product.
Promise shall not be liable for the cost of procuring substitute goods, services,
lost profits, unrealized savings, equipment damage, costs of recovering,
reprogramming, or reproducing of programs or data stored in or used with the
products, or for any other general, special, consequential, indirect, incidental, or
punitive damages, whether in contract, tort, or otherwise, notwithstanding the
failure of the essential purpose of the foregoing remedy and regardless of
whether Promise has been advised of the possibility of such damages. Promise
is not an insurer. If you desire insurance against such damage, you must obtain
insurance from another party.
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Some states do not allow the exclusion or limitation of incidental or consequential
damages for consumer products, so the above limitation may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that
vary from state to state. This limited warranty is governed by the State of
California.
Your Responsibilities
You are responsible for determining whether the product is appropriate for your
use and will interface with your equipment without malfunction or damage. You
are also responsible for backing up your data before installing any product and
for regularly backing up your data after installing the product. Promise is not
liable for any damage to equipment or data loss resulting from the use of any
product.
Returning the Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support before you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
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Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
USA and Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other Countries:
Return the product to your dealer
or retailer.
Contact them for instructions
before shipping the product.
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging is
not covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty
for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Promise will pay for standard return shipping charges only. You will be required
to pay for any additional shipping options (such as express shipping).
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Appendix A: Partition and Format
In order for your operating system to recognize and work with the physical drives
attached to your SuperTrak EX Controller card, the drives must be partitioned
and formatted.
•
If your drives were previously partitioned and formatted they are ready to use
and you can skip this procedure
•
If your drives have not been partitioned and formatted, you must do that job
before you can use them
The actions of partitioning and formatting create a file structure on the physical
drives with which your operating system can work. In the example below, we
show how this is done in Windows. A similar procedure is required for Linux PCs.
However, partitioning and formatting in Linux is not automated, therefore please
refer to your system documentation for the exact procedure.
Note
If you plan to boot your computer from this logical drive, you will
perform partitioning and formatting during the OS installation. The
instructions here are for data logical drives only.
1.
From the desktop, right-click the My Computer icon and choose Manage
from the popup menu. The Computer Management window opens.
2.
From the left menu, click Disk Management. The Disk Management window
opens with your new logical disk identified as Disk 1. The Initialize Wizard
appears automatically.
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3.
Click the Next button to start the Wizard.
4.
In the following windows, choose Disk 1 to Initialize. Do not choose any
disks to Convert. Click the Finish button to Initialize the logical disk.
5.
Right-click the Unallocated portion of Disk 1 and choose New Partition...
from the popup menu. The New Partition Wizard appears.
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6.
Click the Next button to start the wizard.
7.
In the following windows, do the following actions. Click Next to move to the
next window.
•
8.
Choose Primary Partition
•
Specify the maximum available partition size in MB
•
Assign the available drive letter of your choice
•
Choose Format this partition with the following settings
•
File system: NTFS
•
Allocation unit size: Default
•
Volume label: Enter your choice of name
•
Do not check “Perform a quick format” or “Enable file and folder
compression”
Review your selections and click Finish. The New Partition Wizard will
disappear while partitioning and formatting begin.
This process will take some time. The Disk Management window displays
the progress.
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When formatting is complete, your logical disk will appear as a hard drive in
the Disk Management window (above) and the My Computer window
(below).
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Appendix B: Upgrades
•
Updating SuperTrak BIOS and Firmware (page 207)
•
Updating WebPAM PRO (page 208)
Updating SuperTrak BIOS and Firmware
Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak
EX4650, EX8650, EX8654, or EX8658 Controller card.
The SuperTrak card must be properly installed in your PC or server in order to
perform the update. See “Installing the SuperTrak Card” on page 8 for more
information.
Downloading BIOS and Firmware File
1.
Go to the Promise Support Website at http://www.promise.com/support/
support_eng.asp.
2.
Click Downloads.
3.
Click the Select Product popup menu and choose SuperTrak EX4350/
EX8650/EX8654/EX8658.
4.
Click the Select Category popup menu and choose All.
5.
Click the GO button.
The list of available downloads displays. The firmware and BIOS come
together in a single package.
6.
Click the package you want. Be sure you choose the latest version.
7.
In the File Download dialog box, click the Save button.
8.
In the Save As dialog box, direct the file to save to a convenient location on
your PC.
9.
Continue the update procedure in WebPAM PRO. See “Updating the
Firmware” on page 105.
Important
After you update your BIOS and Firmware, install the latest
SuperTrak driver for your OS. See “Chapter 3: Installing Drivers”
on page 41.
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Updating WebPAM PRO
Follow this procedure to upgrade the WebPAM PRO Software on your PC or
server.
Downloading the WebPAM PRO Update File
1.
Go to the Promise website http://www.promise.com/support.
2.
Click Downloads.
3.
Click the Select Product popup menu and choose SuperTrak EX4350/
EX8650/EX8654/EX8658.
4.
Click the Select Category popup menu and choose Utility.
5.
Click the GO button.
The list of the current WebPAM PRO software displays. Promise provides
versions of WebPAM PRO software for Windows, Linux, and FreeBSD. Be
sure you choose the latest version.
6.
Click the WebPAM PRO file you want.
7.
In the File Download dialog box, click the Save button.
8.
In the Save As dialog box, direct the software to save to a convenient
location on your PC.
9.
Unzip the downloaded WebPAM package.
The result is a single installer file.
Installing the WebPAM PRO Update File
For the Windows OS, you can install the new version of WebPAM PRO over an
existing installation. See “Installing WebPAM PRO onto a Windows PC or Server”
on page 22.
For the Linux OS, you must remove the existing version of WebPAM PRO before
installing the new one. See “Installing WebPAM PRO onto a Linux PC or Server”
on page 29.
Logging into WebPAM PRO
The new version of WebPAM PRO has the same login procedure as previous
version. See “Logging into WebPAM PRO” on page 37 or page 83.
208
Appendix C: Battery Backup Unit
The Battery Backup Unit (BBU) maintains power to the cache on the SuperTrak
EX Controller card, when a power failure occurs to the Host PC. The failure could
be due to a problem with the PC’s power supply, a cessation of electrical service,
or an accidental disconnection of the power cable.
When power is interrupted, any data in the controller’s cache is lost. The BBU
maintains power to the cache so that any data stored there is saved until it can be
written to a physical drive.
The BBU is available as a kit, sold separately from the SuperTrak EX Controller
card.
•
SuperTrak EX4650 and EX8650 take BBU-Plus II.
•
SuperTrak EX8654 and EX8658 take BBU-III.
Be sure you obtain and install the correct kit for your controller.
The BBU kit includes the following components:
•
Battery Assembly – Includes a lithium battery and holder
•
Mounting screws (3)
Figure 1. The BBU-Plus II kit
209
SuperTrak EX Series User Manual
Installing the BBU
Warning
The electronic components on the SuperTrak EX Controller cards
are sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
SuperTrak card or its subassemblies.
Warning
Before installing the BBU onto SuperTrak EX Controller card,
backup any important or useful data. Failure to follow this
accepted PC practice could result in data loss.
To install the BBU onto your SuperTrak EX Controller card in the Host PC:
1.
Power down your system.
2.
Remove the cover of your system.
3.
Detach the SAS multi-lane cables from the SuperTrak EX Controller card.
4.
Remove the screw holding the SuperTrak EX Controller card to the system
case.
5.
Gently pull the SuperTrak EX Controller card out of the PCI-Express slot and
remove it from the system.
6.
Place the SuperTrak EX Controller card on an anti-static surface with the
connectors facing up.
7.
Attach the BBU module connector on the Battery Assembly to the BBU
module connector on the SuperTrak EX Controller card. See Figure 2.
210
Appendix C: Battery Backup Unit
Figure 2. BBU module connectors on EX4650. Other models are similar
SuperTrak EX Controller
Battery Assembly
BBU module
connector
8.
From the opposite side of the SuperTrak EX Controller card, insert and snug
the three screws to secure the Battery Assembly.
Figure 3. Three screws secure the Battery Assembly. The EX4650 is
shown. Other models are similar
Back of SuperTrak
EX Controller
Mounting
screw 1 of 3
9.
Install the SuperTrak EX Controller card back into its PCI-Express slot.
211
SuperTrak EX Series User Manual
10. Replace the screw holding the SuperTrak EX Controller card to the system
case.
11. Attach the SAS multi-lane cables to the SuperTrak EX Controller card.
12. Replace the cover of your system.
13. Power-up the system and launch WebPAM PRO.
See “Logging into WebPAM PRO” on page 83.
After installation and power-up, a new battery takes several hours to charge.
From that time, it should show Fully Charged. See “Viewing Battery Information”
on page 118.
212
Appendix D: LED Backplane Connections
To set up LED configuration for your enclosure or PC, make your backplane
connections as shown below. You can make connections for:
•
Aggregate LEDs
•
Global LEDs in two colors
•
Direct connection – Individual fault and activity LEDs
For SuperTrak EX8654 and EX8658, note that only the interior SAS Ports
have individual LED pins.
For more information, see “Installing the SuperTrak Card” on page 8 and the user
manual for your PC or enclosure.
Figure 1. SuperTrak Aggregate and Global LED backplane connections
Backplane
SuperTrak Controller Card
LED activity = Low
1
Aggregate
LEDs
1
2
2
pin pitch 2.54 mm
for header
D-704578362
0Ω
1
2
0Ω
3
4
1
2
3
4
+
R
G
+
pin pitch 2.54 mm
for header
LED R+G
Optional resistors for
tuning LED brightness.
213
Global
LEDs
3.3 V
1
1
1
1
330 Ω
330 Ω
330 Ω
330 Ω
1
330 Ω
1
1
330 Ω
330 Ω
1
330 Ω
2
214
2
2
2
2
2
2
2
Fault and Activity LEDs
Fault LEDs
1
3
5
7
9
11
13
15
pin pitch 2.54 mm
for header
2
4
6
8
10
12
14
16
LED activity = Low
SuperTrak Controller Card
Backplane
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
330 Ω
330 Ω
330 Ω
330 Ω
330 Ω
330 Ω
330 Ω
330 Ω
Activity LEDs
Backplane
3.3 V
SuperTrak EX Series User Manual
Figure 2. SuperTrak fault and activity LED connections
For status and behavior information, see the table on the following page.
Appendix D: LED Backplane Connections
To set up your system for direct (fault and activity) LEDs, you must know how the
SuperTrak’s firmware status corresponds to LED behavior. That relationship is
shown in the table below.
LED 1
(Fault)
LED 2
(Activity)
Firmware Status
OFF
OFF
No physical drive
ON
ON
Unconfigured physical drive
OFF
ON
Configured physical drive – Status OK
ON
ON
Configured physical drive – Status Not OK
OFF
ON
Global spare drive – Status OK
ON
ON
Physical drive – Status Dead
ON
ON
Stale condition
Blink
ON
Rebuilding
OFF
Blink
Activity
Blink
ON
Locate physical drive
Blink
ON
Locate logical drive
Blink
ON
Locate disk array
215
SuperTrak EX Series User Manual
216
Index
buzzer 80
information 120
settings 119
silencing 119
testing 119
Numerics
10GBTruncate 174
2 TB limitation 173
A
About This Manual 1
add
host 96
subsystem 96
Agent, WebPAM PRO 20, 97, 102
alias
controller 117
disk array 62, 63, 132
logical drive 65, 67, 132, 136
physical drive 125
subsystem 105
Auto Rebuild enable 110
axles
RAID 50 163
RAID 60 166
specify number 66, 132
C
capacity
disk array 61
logical drive 65, 132, 136
physical drive 59
spare drive 69, 150
capacity coercion
defined 174
settings 118
check table 147
CIM
client settings 102
server settings 102
clear
event logs 78
NVRAM event log 108
orphan watermark 118
runtime event log 107
statistical data 105
controller
alias 117
information 58, 115
selection 57
settings 117
statistics 117
create
disk array 16, 62, 128
logical drive 17, 65, 136
spare drive 73, 150
user 94
critical logical drive 68, 189
B
background activity
run 110
view 109
backplane, LED connections 213
battery
backup unit (BBU) 209
information 118
BIOS
downloading 207
SuperTrak 15, 53
block size, see stripe size 172
browser support for WebPAM PRO
3, 21
217
SuperTrak EX Series User Manual
D
drivers
diskette 42
downloading 41
RedHat Linux 51
SuSE Linux 52
USB memory stick 42
Windows 2000 49
Windows Server 2003
Windows Vista 43
Windows XP 47
dedicated spare drive 175
degraded logical drive 143
delete
disk array 63, 134
Event Frame 90
host 97
logical drive 67, 137
scheduled activity 113
spare drive 75, 151
subsystem 97
user 94
disk array
capacity 61
create 16, 62
create advanced 132
create automatically 129
create express 130
create manually 132
delete 63, 134
expansion 182
information 61, 134
list 61
locate 127
migrate 138, 176
name or alias 62, 63, 132
prepare for transport 141
rebuild 139, 191
run Media Patrol 140
run PDM 140
settings 63, 135
status 62, 134
transitioning 141
view 127
downloading
BIOS 207
drivers 41
firmware 207
WebPAM PRO 208
45
E
email
messages 190
service settings 100
status 99
test 101
enable
Auto Rebuild 110
Media Patrol 110
SMART 117
enclosure
information 121
JBOD 12, 13
polling interval 118
SGPIO 13
SuperSwap 13
third party 122, 127, 144, 153
virtual 13, 122, 127, 144, 153
VTrak 12, 123, 128, 144, 153
error block threshold setting 110
Event Frame
deleting 90
refresh time 101
saving 90
viewing 89
event logs
clear 78
SuperBuild 77
expansion 138, 176
ranges of 182
218
Index
Extended SMTP 101
information, cont.
controller 115
disk array 61, 134
enclosure 121
host 103
logical drive 64, 154
logical drives 143, 144
physical drive 59, 124
spare drive 73
subsystem 104
subsystem/host 96
user 92
initialization, logical drive 66, 133,
F
failed physical drive 189
FAQs
installation 196
physical drives 194
post installation 196
pre-installation 193
find failed physical drive 70
firmware
downloading 207
update 105
first-time setup, WebPAM PRO
force offline/online 125
format logical drive 176, 203
137, 146, 175
39
installing
BBU kit 210
RedHat Linux driver 51
SuperTrak EX Controller card 8
SuSE Linux driver 52
WebPAM PRO
on Linux 29
on Windows 22
Windows 2000 driver 49
Windows Server 2003 driver
G
GBTruncate 174
global spare drive 175
GRPRounding 174
H
Header 87
health, subsystem 106
host
add 96
delete 97
information 103
hot spare drive 175
45
Windows Vista driver 43
Windows XP driver 47
J
Java Runtime Environment 21
JBOD enclosure 12, 13, 123, 128,
144, 153
I
ID numbers and SAS connections
L
12
language, WebPAM PRO 89
LED behavior and SuperTrak
status 215
LED pins
backplane 213
SuperTrak 11
In-Band versus Out-of-Band 97
Inconsistent Block Table 148
information
battery 118
buzzer 120
219
SuperTrak EX Series User Manual
Linux
installing drivers 51, 52
installing WebPAM PRO 29
list
disk arrays 61
logical drives 64
physical drives 59, 122
scheduled activities 111
spare drives 73, 149
locate
disk array 127
logical drive 144, 153
physical drive 122
logging into WebPAM PRO 37, 83
logging out of WebPAM PRO 91
logical drive
2 TB limitation 173
axles 66, 132
capacity 18, 65, 132, 136
check table 147
create 17, 65, 136
critical 68, 189
degraded 143
delete 67, 137
information 64, 143, 144, 154
initialization 66, 133, 137,
logical drive, cont.
settings 67, 145
statistics 145
status 64, 65, 143
stripe size 18, 65, 133, 136
synchronizing 137, 145
write cache policy 18, 65, 67,
133, 137, 146
login screen, WebPAM PRO
85
38,
M
maintenance user 94
Management View 88
Media Patrol
and PDM 184
defined 184
enable 110
run 110
run on disk array 140
scheduling 111
settings 109
migrate
disk array 138, 176
settings 109
multi-lane SAS cable 10, 210, 212
146, 175
list 64
list of all 153
locate 144, 153
name or alias 18, 65, 67, 132,
N
NVRAM event log
clear 108
save 108
view 107
136, 145
offline 70, 189
partition and format 176, 203
problems 68
RAID level 18, 65, 132, 136
read cache policy 19, 66, 67,
O
offline logical drive 70, 189
online expansion 138, 176
orphan watermark, clear 118
OS support for WebPAM PRO
133, 136, 146
rebuild 69
Redundancy Check 147
sector size 18, 65, 133, 136
20
3,
Out-of-Band versus In-Band 97
220
Index
overview of SuperTrak
2
problems
logical drive 68, 189
physical drive 60, 189
Product Overview 2
P
partition logical drive 176, 203
password
change 93
WebPAM PRO 38, 85
PCI-Express slot 8, 210
PDM
and Media Patrol 184
defined 184
running on a physical drive 111
running on disk array 140
triggers 110, 184
PFA condition 126
physical drive
alias 125
capacity 59
capacity coercion 118, 174
configuration status 124
failure 189
find failed 70
force offline/online 125
global settings 123
information 59, 124
list 59, 122
locate 122
management 59
operational status 124
PDM 111, 140
PFA condition 126
problems 60
stale condition 126
statistics 124
status 135
polling interval 118
popup message 190
power user 94
Predictive Data Migration, see
PDM 184
R
RAID
choosing a RAID level 168
introduction to 155
VTrak subsystem 121
RAID level
logical drive 65, 132, 136
migrate 138, 176
RAID 0
applications 168
description 156
RAID 1
applications 168
description 157
RAID 10
applications 170
description 161
RAID 1E
applications 169
description 158
RAID 5
applications 169
description 159
RAID 50
applications 171
description 162
RAID 6
applications 170
description 160
RAID 60
applications 171
description 165
recommendations 168
read cache policy
defined 174
logical drive 66, 67, 133, 136
221
SuperTrak EX Series User Manual
Read Check Table 148
reassigned block threshold setting
save, cont.
runtime event log 107
scheduled activities
delete 113
list 111
scheduling
Media Patrol 111
Redundancy Check 111
Spare Check 111
sector size
defined 172
logical drive 65, 133, 136
settings
background activities 109
buzzer 119
capacity coercion 118
CIM client 102
CIM server 102
controller 117
disk array 63, 135
email service
WebPAM PRO
110
rebuild
disk array 139
logical drive 69
rebuilding a disk array 191
red X 189
RedHat, WebPAM PRO icon in
application menu 36
Redundancy Check
run on logical drive 147
scheduling 111
refresh interval, Event Frame 101
refresh screen, WebPAM PRO 103
returning product for repair 201
revertible spare drive 141, 149,
150, 175
run
background activity 110
Media Patrol 110
Redundancy Check 147
runtime event log
clear 107
save 107
view 106
email service 100
error block threshold 110
logical drive 67, 145
other users 92
physical drives 123, 125
reassigned block threshold
S
110
SAS
breakout cable 13
connections and ID numbers
spare drives 74, 151
user 93
privileges 97
user privileges 94, 103
web server 99
SGPIO enclosure 13
silencing the buzzer 119
SMART, enable 117
Software Management 99
Spare Check
running 152
scheduling 111
12
data cable 13
diamond port 12
expanders 13, 14
multi-lane cable 10, 210,
SAS multi-lane cable 12
save
Event Frame 90
NVRAM event log 108
212
222
Index
spare drive
capacity 69, 150
create 73, 150
dedicated to array 74, 150
dedicated to disk arrays 149
defined 175
delete 75, 151
information 73
list 73, 149
physical drive ID 73
revertible 74, 149, 150
settings 74, 151
spare check 152
status 73, 149
specifications 6
stale condition 126
statistics
clear 105
controller 117
logical drive 145
physical drive 124
status
disk array 61, 62, 134
email 99
logical drive 62, 64, 65
logical drives 143
physical drive 59, 124, 135
spare drives 73, 149
subsystem 106
web server 99
Storage Network 90
stripe size 18
defined 172
logical drive 65, 133, 136
subsystem
add 96
alias 105
delete 97
health 106
information 104
JBOD 12, 13
subsystem/host
information 96
super user 94
SuperBuild
background activity 76
buzzer 80
controller information 58
controller selection 57
enter 15
event logs 77
logical drive management 64
main menu 15, 56
physical drive management 59
spare drive management 73
Time Sync 79
SuperBuild utility, accessing 53,
54, 55
SuperSwap enclosure 13
SuperTrak
Advanced Hardware Design 4
Compatibility 5
installing 8
LED behavior 215
LED pins 11
overview 2
specifications 6
unpacking 7
XOR microprocessor 2
SuperTrak BIOS 15, 53
critical screen 54
normal screen 54
offline screen 55
synchronizing a logical drive 137,
145
system configuration, view
113
T
TableRounding 174
technical support, contacting
test email 101
testing the buzzer 119
223
197
SuperTrak EX Series User Manual
Time Sync 79
Tomcat server 100
Transition
automatic 187
defined 185
disk array 141
manual 187
settings 109
transport, prepare disk array
Tree View 87
troubleshooting 189
W
warranty 199
web server
settings 99
status 99
WebPAM PRO
Agent 20, 97, 102
alias for subsystem 105
background activity
run 110
schedule 111
settings 109
battery information 118
browser support 3, 21
buzzer 119
CIM client settings 102
CIM server settings 102
components 20
controller
info 115
settings 117
statistics 117
description 3
disk array
auto create 129
delete 134
express create 130
info 134
locate 127
manual create 132
Media Patrol 140
migrate 138
PDM 140
prepare for transport
rebuild 139
settings 135
transition 141
display language 89
downloading 208
enclosures 121
Event Frame 89
141
U
update firmware 105
user
create 94
delete 94
information 92
interface, WebPAM PRO 86
name in WebPAM PRO 38, 85
password, change 93
privileges 94, 97, 103
privileges defined 94
settings 93
settings of other users 92
Utility Server 20, 102
V
view
background activities 109
disk array 127
NVRAM event log 107
runtime event log 106
scheduled activities 111
system configuration 113
view-only user 94
virtual enclosure 13
VTrak JBOD 12, 13, 123, 128,
144, 153
VTrak RAID subsystem 121
224
141
Index
WebPAM PRO, cont.
event frame refresh 101
extended SMTP 101
External SSL Security option
WebPAM PRO, cont.
physical drive
force offline/online 125
global settings 123
info 124
locate 122
PFA condition 126
settings 125
stale condition 126
statistics 124
refresh screen 103
Regular connection 37, 84
runtime event log 106
Secure connection 37, 84
session time out setting 100
spare drive
create 150
delete 151
settings 151
spare check 152
statistical data, clear 105
Storage Network 90
subsystem
add 96
delete 97
health 106
info 96
Tomcat Server 100
Tree View 87
troubleshooting 189
user
create 94
delete 94
interface 86
name 38, 85
password 93
privileges 97, 103
settings 92
Utility Server 20, 102
Web Server 99
26, 34
firmware update 105
first-time setup 39
Header 87
host
add 96
delete 97
info 96
icon in RedHat application
menu 36
installing
on Linux 29
on Windows 22
Java Runtime Environment 21
logging in 37, 83
logging out 91
logical drive
check table 147
create 136
delete 137
info 143, 144, 154
initialize 146
locate 144, 153
Redundancy Check 147
settings 145
statistics 145
login screen 38, 85
Management View 88
Media Patrol 110
NVRAM event log 107
orphan watermark 118
OS support 3, 20
password 38, 85
password, change 93
PDM 111
225
SuperTrak EX Series User Manual
Windows
installing drivers 43–50
installing WebPAM PRO 22
write cache policy
defined 174
logical drive 65, 67, 133, 137
Write Check Table
Y
yellow !
226
189
148