Product Safety and Warranty InformatIon

PSW2260VW2
Product Safety and
Warranty Information
VERIZON WIRELESS
HOME PHONE CONNECT
SAFETY AND WARRANTY
This manual addresses the safety guidelines and precautions
to follow when operating your device. Before operating your
device, please be aware of all the safety details.
This manual contains the warranty for your device.
Please review this manual thoroughly.
Table of Contents
SAFETY����������������������������������������������������������������������������������������� 3
SAFETY INFORMATION FOR WIRELESS DEVICE ������������� 3
FDA CONSUMER UPDATE ����������������������������������������������������� 6
AVOID POTENTIAL HEARING LOSS ����������������������������������12
FCC COMPLIANCE INFORMATION ����������������������������������13
EMERGENCY CALLING ��������������������������������������������������������14
WARRANTY�������������������������������������������������������������������������������15
12 MONTH LIMITED WARRANTY ��������������������������������������15
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SAFETY INFORMATION FOR WIRELESS DEVICE
Read this information before using your wireless device.
ELECTRONIC DEVICE
Power off your device if using the device is prohibited. Do not use the device when usage
causes danger or interference with electronic devices.
MEDICAL DEVICE
• Follow rules and regulations set forth by hospitals and health care facilities. Do not use
your device when using the device is prohibited.
• Pacemaker manufacturers recommend that a minimum distance of 5.9 inches be
maintained between a device and a pacemaker to prevent potential interference with
the pacemaker. If you are using a pacemaker, use the device on the opposite side of the
pacemaker.
• Some wireless devices may affect the performance of hearing aids. For any such problems,
consult your service provider.
POTENTIALLY EXPLOSIVE ATMOSPHERE
Power off your device in any area with a potentially explosive atmosphere, and comply with
all signs and instructions. Areas that may have potentially explosive atmospheres include
the areas where you would normally be advised to turn off your vehicle engine. Triggering
of sparks in such areas could cause an explosion or a fire, resulting in bodily injuries or even
deaths. Do not power on your device at refueling points such as service stations. Comply
with restrictions on the use of radio equipment in fuel depots, storage, and distribution areas,
and chemical plants. In addition, adhere to restrictions in areas where blasting operations
are in progress. Before using the device, watch out for areas that have potentially explosive
atmospheres that are often, but not always, clearly marked. Such locations include areas
below the deck on boats, chemical transfer or storage facilities, and areas where the air
contains chemicals or particles such as grain, dust, or metal powders. Ask the manufacturers
of vehicles using liquefied petroleum gas (such as propane or butane) whether this device can
be safely used in their vicinity.
OPERATING ENVIRONMENT
• Do not use or charge the device in dusty, damp, and dirty places or places with magnetic
fields. Otherwise, it may result in a malfunction of the circuit.
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• On a stormy day with thunder, do not use your device, to prevent any danger caused by
lightning.
• When you are on a call, do not touch the antenna. Touching the antenna affects the call
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quality and results in increase in power consumption. As a result, the talk time and the
standby time are reduced.
Do not place any cable or metal near the antenna, because they may interfere with the
signal.
Do not install outdoor antenna, because it may damage your device.
Use accessories authorized by the manufacturer. Using unauthorized accessories will
render the warranty null and void.
Because the device needs to disperse heat during operation, place the device and the
power supply in a cool, ventilated area. Never cover the device, put objects on it, or place
it near water, fire as well as inflammable and explosive materials.
This device should be installed and operated with a minimum distance of 7.9 inches
between the antenna and all persons.
Keep the ambient temperature between 14°F and 113°F while the device is being charged.
Keep the ambient temperature between 14°F and 131°F for using the device powered by a
battery.
SAFETY OF CHILDREN
Comply with all precautions with regard to children's safety. Letting the child play with your
device or its accessories, which may include parts that can be detached from the device, may
be dangerous, as it may present a choking hazard. Ensure that small children are kept away
from the device and accessories.
ACCESSORIES
Only use parts or accessories made by the Manufacturer. Using accessories of other
manufacturers or vendors with this device model may invalidate any approval or warranty
applicable to the device, result in the non-operation of the device, and cause danger.
interference with airborne electronic equipment.
BATTERY AND CHARGER
• Unplug the charger from the electrical plug and the device when not in use.
• Do no connect two poles of the battery with conductors, such as metal materials, keys or
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jewelry. Otherwise, the battery may short circuit and cause bodily injury or harm.
• Do not disassemble the battery or solder the battery poles. Otherwise, it may lead to
electrolyte leakage, overheating, fire, or explosion.
• If battery electrolyte leaks out, ensure that the electrolyte does not touch your skin and
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eyes. When the electrolyte touches your skin or splashes into your eyes, wash your eyes
with clean water immediately and consult a doctor.
If there is a case of battery deformation, color change, or abnormal heating while you
charge or store the battery, remove the battery immediately and stop using it. Otherwise,
it may lead to battery leakage, overheating, explosion, or fire.
If the power cable is damaged (for example, the cord is exposed or broken), or the plug
loosens, stop using the cable at once. Otherwise, it may lead to an electric shock, a short
circuit of the charger, or a fire.
Do not dispose of batteries in fire as they may explode. Batteries may also explode if
damaged.
Danger of explosion if battery is incorrectly replaced. Recycle or dispose of used batteries
according to the local regulations or reference instruction supplied with your device.
CLEANING AND MAINTENANCE
• The device, battery, and charger are not water-resistant. Keep them dry. Protect the device,
battery, and charger from water or vapor. Do not touch the device or the charger with a
wet hand. Otherwise, it may lead to a short circuit, a malfunction of the device, and an
electric shock to the user.
• Do not place your device, battery, and charger in places where they can get damaged
because of collision. Otherwise, it may lead to battery leakage, device malfunction,
overheating, fire, or explosion.
• Do not place magnetic storage media such as magnetic cards and floppy disks near the
device. Radiation from the device may erase the information stored on them.
• Do not leave your device, battery, and charger in a place with an extreme high or low
temperature. Otherwise, they may not function properly and may lead to a fire or an
explosion.
• Before you clean or maintain the device, power off the device and disconnect it from the
charger.
• Do not use any chemical detergent, powder, or other chemical agents (such as alcohol
and benzene) to clean the device and the charger. Otherwise, parts of the device may be
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damaged or a fire can be caused. You can clean the device and the charger with a piece of
damp and soft antistatic cloth.
• Do not dismantle the device or accessories. Otherwise, the warranty on the device and
accessories is invalid and the manufacturer is not liable to pay for the damage.
FDA CONSUMER UPDATE
U.S. FOOD AND DRUG ADMINISTRATION
CELL DEVICE FACTS
CONSUMER INFORMATION ON WIRELESS DEVICES
1. Are wireless devices safe?
Scientific research on the subject of wireless phones and radio frequency (“RF”) energy has
been conducted worldwide for many years, and continues. In the United States, the Food and
Drug Administration (“FDA”) and the Federal Communications Commission (“FCC”) set policies
and procedures for wireless phones. The FDA issued a website publication on health issues
related to cell phone usage where it states that, while research is ongoing, “available scientific
evidence—including World Health Organization [“WHO”] findings [in the Interphone study]
released May 17, 2010—shows no increased health risk due to radiofrequency (RF) energy, a
form of electromagnetic radiation that is emitted by cell phones.” The FDA also cites a separate
National Cancer Institute program finding that, despite the dramatic increase in cell phone
use, occurrences of brain cancer did notincrease between 1987 and 2005. You can access the
FDA website at http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm212273.htm. You
can also contact the FDA toll-free at (888) 463-6332 or (888) INFO-FDA. The FCC has its own
website publication stating that “[t]here is no scientific evidence that proves that wireless
phone usage can lead to cancer or other problems, including headaches, dizziness or memory
loss.” This publication is available at http://www.fcc.gov/cgb/cellular.html or through the FCC
at (888) 225-5322 or (888) CALL-FCC. The National Cancer Institute (“NCI”) states that concerns
about the potential health effects of using cellular phones—“and specifically the suggestion
that using a cell phone may increase a person’s risk of developing brain cancer—are not
supported by a growing body of research on the subject.” You can access NCI’s review of the
research at http://www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7.
The WHO’s Interphone study is the largest study of cell phone use and brain tumors ever
undertaken. WHO summarized its conclusions concerning Interphone as follows: “Overall, no
increase in risk of glioma or meningioma was observed with use of mobile phones. There were
suggestions of an increased risk of glioma at the highest exposure levels, but biases and error
prevent a causal interpretation. The possible effects of long-term heavy use of mobile phones
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require further investigation.” The WHO’s comments on Interphone are available at: http://
www.iarc.fr/en/mediacentre/pr/2010/pdfs/pr200_E.pdf. WHO’s publication of Interphone is
available at http://www.oxfordjournals.org/our_journals/ije/press_releases/freepdf/dyq079.
pdf; see also, Interphone Appendix 1 (http://ije.oxfordjournals.org/cgi/data/dyq079/
DC1/1), and Appendix 2 (http://ije.oxfordjournals.org/cgi/data/dyq079/DC1/2).
2. What is FDA's role concerning the safety of wireless devices?
Under the law, FDA does not review the safety of radiation-emitting consumer products such
as wireless devices before they can be sold, as it does with new drugs or medical devices.
However, the agency has authority to take action if wireless devices are shown to emit
radiofrequency energy (RF) at a level that is hazardous to the user. In such a case, FDA could
require the manufacturers of wireless devices to notify users of the health hazard and to
repair, replace or recall the devices so that the hazard no longer exists.
Although the existing scientific data do not justify FDA regulatory actions, FDA has urged the
wireless device industry to take a number of steps, including the
following:
• Support needed research into possible biological effects of RF of the type emitted by
wireless devices.
• Design wireless devices in a way that minimizes any RF exposure to the user that is not
necessary for device function.
• Cooperate in providing users of wireless devices with the best possible information on
possible effects of wireless device use on human health.
FDA belongs to an interagency working group of the federal agencies that have responsibility
for different aspects of RF safety to ensure coordinated efforts at the federal level. The
following agencies belong to this working group:
• National Institute for Occupational Safety and Health
• Environmental Protection Agency
• Federal Communications Commission
• Occupational Safety and Health Administration
• National Telecommunications and Information Administration The National Institutes of
Health participates in some interagency working group activities, as well.
FDA shares regulatory responsibilities for wireless devices with the Federal Communications
Commission (FCC). All devices that are sold in the United States must comply with FCC safety
guidelines that limit RF exposure. FCC relies on FDA and other health agencies for safety
questions about wireless devices.FCC also regulates the base stations that the wireless device
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networks rely upon. While these base stations operate at higher power than do the wireless
devices themselves, the RF exposures that people get from these base stations are typically
thousands of times lower than those they can get from wireless devices. Base stations are thus
not the primary subject of the safety questions discussed in this document.
3. What kinds of devices are the subject of this update?
The term “wireless device” refers here to hand-held wireless devices with built-in antennas,
often called “cell,” “mobile,” or “PCS” devices. These types of wireless devices can expose the
user to measurable radiofrequency energy (RF) because of the short distance between the
device and the user’s head. These RF exposures are limited by Federal Communications
Commission safety guidelines that were developed with the advice of FDA and other federal
health and safety agencies. When the device is located at greater distances from the user,
the exposure to RF is drastically lower because a person's RF exposure decreases rapidly with
increasing distance from the source. The so-called "cordless devices," which have a base unit
connected to the telephone wiring in a house, typically operate at far lower power levels, and
thus produce RF exposures well within the FCC's compliance limits.
4. What are the results of the research done already?
The research done thus far has produced conflicting results, and many studies have
suffered from flaws in their research methods. Animal experiments investigating the effects
of radiofrequency energy (RF) exposures characteristic of wireless devices have yielded
conflicting results that often cannot be repeated in other laboratories. A few animal studies,
however, have suggested that low levels of RF could accelerate the development of cancer in
laboratory animals.
However, many of the studies that showed increased tumor development used animals that
had been genetically engineered or treated with cancer-causing chemicals so as to be predisposed to develop cancer in the absence of RF exposure. Other studies exposed the animals
to RF for up to 22 hours per day. These conditions are not similar to the conditions under
which people use wireless devices, so we don’t know with certainty what the results of such
studies mean for human health.
Three large epidemiology studies have been published since December 2000. Between
them, the studies investigated any possible association between the use of wireless devices
and primary brain cancer, glioma, meningioma, or acoustic neuroma, tumors of the brain or
salivary gland, leukemia, or other cancers. None of the studies demonstrated the existence of
any harmful health effects from wireless device RF exposures. However, none of the studies
can answer questions about long-term exposures, since the average period of device use in
these studies was around three years.
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5. What research is needed to decide whether RF exposure from wireless devices poses
a health risk?
A combination of laboratory studies and epidemiological studies of people actually using
wireless devices would provide some of the data that are needed. Lifetime animal exposure
studies could be completed in a few years. However, very large numbers of animals would be
needed to provide reliable proof of a cancer promoting effect if one exists. Epidemiological
studies can provide data that is directly applicable to human populations, but 10 or more
years’ follow-up may be needed to provide answers about some health effects, such as
cancer. This is because the interval between the time of exposure to a cancer-causing agent
and the time tumors develop - if they do - may be many, many years. The interpretation of
epidemiological studies is hampered by difficulties in measuring actual RF exposure during
day-to-day use of wireless devices. Many factors affect this measurement, such as the angle at
which the device is held, or which model of device is used.
6. What is FDA doing to find out more about the possible health effects of wireless
device RF?
FDA is working with the U.S. National Toxicology Program and with groups of investigators
around the world to ensure that high priority animal studies are conducted to address
important questions about the effects of exposure to radiofrequency energy (RF).
FDA has been a leading participant in the World Health Organization International
Electromagnetic Fields (EMF) Project since its inception in 1996. An influential result of this
work has been the development of a detailed agenda of research needs that has driven
the establishment of new research programs around the world. The Project has also helped
develop a series of public information documents on EMF issues.
FDA and the Cellular Telecommunications & Internet Association (CTIA) have a formal
Cooperative Research and Development Agreement (CRADA) to do research on wireless
device safety. FDA provides the scientific oversight, obtaining input from experts in
government, industry, and academic organizations. CTIA-funded research is conducted
through contracts to independent investigators. The initial research will include both
laboratory studies and studies of wireless device users. The CRADA will also include a broad
assessment of additional research needs in the context of the latest research developments
around the world.
7. How can I find out how much radiofrequency energy exposure I can get by using my
wire-less device?
All devices sold in the United States must comply with Federal Communications Commission
(FCC) guidelines that limit radiofrequency energy (RF) exposures. FCC established these
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guidelines in consultation with FDA and the other federal health and safety agencies. The FCC
limit for RF exposure from wireless telephones is set at a Specific Absorption Rate (SAR) of 1.6
watts per kilogram (1.6 W/kg). The FCC limit is consistent with the safety standards developed
by the Institute of Electrical and Electronic Engineering (IEEE) and the National Council on
Radiation Protection and Measurement. The exposure limit takes into consideration the body’s
ability to remove heat from the tissues that absorb energy from the wireless device and is set
well below levels known to have effects. Manufacturers of wireless devices must report the RF
exposure level for each model of device to the FCC. The FCC website (http://www.fcc.gov/oet/
rfsafety) gives directions for locating the FCC identification number on your device so you can
find your device’s RF exposure level in the online listing.
8. What has FDA done to measure the radiofrequency energy coming from wireless
devices ?
The Institute of Electrical and Electronic Engineers (IEEE) is developing a technical standard for
measuring the radiofrequency energy (RF) exposure from wireless devices and other wireless
handsets with the participation and leadership of FDA scientists and engineers. The standard,
“Recommended Practice for Determining the Spatial-Peak Specific Absorption Rate (SAR) in
the Human Body Due to Wireless Communications Devices: Experimental Techniques,” sets
forth the first consistent test methodology for measuring the rate at which RF is deposited
in the heads of wireless device users. The test method uses a tissue-simulating model of
the human head. Standardized SAR test methodology is expected to greatly improve the
consistency of measurements made at different laboratories on the same device. SAR is the
measurement of the amount of energy absorbed in tissue, either by the whole body or a small
part of the body. It is measured in watts/kg (or milliwatts/g) of matter. This measurement is
used to determine whether a wireless device complies with safety guidelines.
9. What steps can I take to reduce my exposure to radiofrequency energy from my
wireless device?
If there is a risk from these products--and at this point we do not know that there is--it is
probably very small. But if you are concerned about avoiding even potential risks, you can
take a few simple steps to minimize your exposure to radiofrequency energy (RF). Since time
is a key factor in how much exposure a person receives, reducing the amount of time spent
using a wireless device will reduce RF exposure.
• If you must conduct extended conversations by wireless device every day, you could place
more distance between your body and the source of the RF, since the exposure level drops
off dramatically with distance.
For example, you could use a headset and carry the wireless device away from your body
or use a wireless device connected to a remote antenna. Again, the scientific data do not
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demonstrate that wireless devices are harmful. But if you are concerned about the RF
exposure from these products, you can use measures like those described above to reduce
your RF exposure from wireless device use.
10.What about children using wireless devices?
The scientific evidence does not show a danger to users of wireless devices, including children
and teenagers. If you want to take steps to lower exposure to radiofrequency energy (RF),
the measures described above would apply to children and teenagers using wireless devices.
Reducing the time of wireless device use and increasing the distance between the user and
the RF source will reduce RF exposure.
Some groups sponsored by other national governments have advised that children be
discouraged from using wireless devices at all. For example, the government in the United
Kingdom distributed leaflets containing such a recommendation in December 2000.
They noted that no evidence exists that using a wireless device causes brain tumors or
other ill effects. Their recommendation to limit wireless device use by children was strictly
precautionary; it was not based on scientific evidence that any health hazard exists.
11.What about wireless device interference with medical equipment?
Radiofrequency energy (RF) from wireless devices can interact with some electronic devices.
For this reason, FDA helped develop a detailed test method to measure electromagnetic
interference (EMI) of implanted cardiac pacemakers and defibrillators from wireless
telephones. This test method is now part of a standard sponsored by the Association for the
Advancement of Medical instrumentation (AAMI). The final draft, a joint effort by FDA, medical
device manufacturers, and many other groups, was completed in late 2000. This standard
will allow manufacturers to ensure that cardiac pacemakers and defibrillators are safe from
wireless device EMI.
FDA has tested hearing aids for interference from handheld wireless devices and helped
develop a voluntary standard sponsored by the Institute of Electrical and Electronic Engineers
(IEEE). This standard specifies test methods and performance requirements for hearing aids
and wireless devices so that that no interference occurs when a person uses a “compatible”
device and a “compatible” hearing aid at the same time. This standard was approved by the
IEEE in 2000.
FDA continues to monitor the use of wireless devices for possible interactions with other
medical devices. Should harmful interference be found to occur, FDA will conduct testing to
assess the interference and work to resolve the problem.
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12.Where can I find additional information?
For additional information, please refer to the following resources:
• FDA web page on wireless devices (http://www.fda.gov/cellphones)
• Federal Communications Commission (FCC) RF Safety Program (http://www.fcc.gov/oet/
rfsafety)
• International Commission on Non-Ionizing Radiation Protection (http://www.icnirp.de)
• World Health Organization (WHO) International EMF Project (http://www.who.int/emf )
• National Radiological Protection Board (UK) (http://www.hpa.org.uk/radiation/)
AVOID POTENTIAL HEARING LOSS
Prolonged exposure to loud sounds (including music) is the most common cause of
preventable hearing loss. Some scientific research suggests that using portable audio
devices, such as portable music players and cellular telephones, at high volume settings for
long durations may lead to permanent noise-induced hearing loss. This includes the use of
headphones (including headsets, earbuds and Bluetooth® or other wireless devices). Exposure
to very loud sound has also been associated in some studies with tinnitus (a ringing in the
ear), hypersensitivity to sound and distorted hearing. Individual susceptibility to noiseinduced hearing loss and other potential hearing problems varies.
The amount of sound produced by a portable audio device varies depending on the nature
of the sound, the device, the device settings and the headphones. You should follow some
commonsense recommendations when using any portable audio device:
• Set the volume in a quiet environment and select the lowest volume at which you can
hear adequately.
• When using headphones, turn the volume down if you cannot hear the people speaking
near you or if the person sitting next to you can hear what you are listening to.
• Do not turn the volume up to block out noisy surroundings. If you choose to listen to your
portable device in a noisy environment, use noise-cancelling headphones to block out
background environmental noise.
• Limit the amount of time you listen. As the volume increases, less time is required before
your hearing could be affected.
• Avoid using headphones after exposure to extremely loud noises, such as rock concerts,
that might cause temporary hearing loss. Temporary hearing loss might cause unsafe
volumes to sound normal.
• Do not listen at any volume that causes you discomfort. If you experience ringing in your
ears, hear muffled speech or experience any temporary hearing difficulty after listening to
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your portable audio device, discontinue use and consult your doctor.
YOU CAN OBTAIN ADDITIONAL INFORMATION ON THIS SUBJECT FROM THE
FOLLOWING SOURCES:
American Academy of Audiology
11730 Plaza American Drive, Suite 300
Reston, VA 20190
Voice: 800-AAA-2336, 703-790-8466
Email: info@audiology.org
Internet: www.audiology.org
National Institute on Deafness and Other Communication Disorders
National Institutes of Health
31 Center Drive, MSC 2320
Bethesda, MD USA 20892-2320
Voice: (301) 496-7243
Email: nidcdinfo@nidcd.nih.gov
Internet: http://www.nidcd.nih.gov/health/hearing
National Institute for Occupational Safety and Health
Hubert H. Humphrey Bldg.
200 Independence Ave., SW
Washington, DC 20201
Voice: 1-800-CDC-INFO (1-800-232-4636)
Internet: http://www.cdc.gov/niosh/topics/noise/default.html
FCC COMPLIANCE INFORMATION
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However,there is no guarantee that interference will not occur in a particular installation.If
this equipment does cause harmful interference to radio or television reception,which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
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--Reorient or relocate the receiving antenna.
--Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications made to this device not expressly approved by Huawei
Technologies Co., Ltd. may void the FCC authorization to operate this device.
Emergency Calling
Emergency calls to 911 are routed to designated emergency call takers, often local or county
police, fire and rescue departments, known as Public Safety Answering Points or PSAPs.
Verizon Wireless provides PSAPs that have upgraded their equipment with what's known
as Enhanced 911 or E911 service, which, through your GPS-capable device, automatically
provides call takers with the telephone number and information on the estimated location of
the 911 caller to assist them in dispatching emergency assistance. The most advanced form of
E911 service is referred to as Phase 2.
What is a GPS-capable device, and why is it so important for E911?
Verizon Wireless’ Phase 2 E911 location technology is built into the device; GPS-capable
devices rely on signals from the Federal Government's Global Positioning System satellites to
help estimate location when you make a 911 call. Verizon Wireless' location-based technology
provides the most accurate capability over varied terrain, and is generally capable of estimates
within 50 to 150 meters in most cases.
GPS-capable devices have an embedded chipset that will help provide location information
to a PSAP when a caller dials 911. The device itself is not a stand-alone GPS device, and does
not support or initiate any kind of individual tracking capability. The location-determining
capability becomes functional after dialing 911 when the network is prompted to determine
the handset's location. Since the Home Phone Connect Adaptor is designed for an indoor
environment, please be prepared to provide your location inside the premises to a PSAP. The
GPS chipset embedded in this device will work best if the device is located near a window or
other opening.
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Where is E911 available?
Verizon Wireless’ Enhanced 911 service works only where PSAPs have upgraded their
equipment/systems to be able to read and use the Enhanced 911 location data. If interested,
customers should contact their local or state elected officials to find out if the PSAP serving
their town/city has updated their systems to use the Enhanced 911 information or when
wireless E911 service will be available in their area.
What happens when I dial 911?
Upon dialing 911, calls are routed and answered according to guidelines set by local public
safety officials in your area. For example, some PSAPs answer emergency calls centrally for
their entire state, others for their county or town. Most transfer calls or dispatch a responder
nearest the emergency.
Verizon Wireless provides enhanced location information to emergency call takers but it
cannot guarantee your precise location. Wireless phones and other wireless devices are radios
and can react to the environment. Rain, snow, fog, falling leaves, water, mountains, canyons
and buildings may affect service. And in some places Public Safety call takers still rely only on
the caller's descriptions to locate and dispatch help to people in emergency situations.
Note: Please note that a power service outage may prevent all Service, including the
completion of a 911 call if your home phone relies on external power. The Home Phone
Connect device is equipped with battery backup (refer to Section 3 for details). A power failure
or disruption may require you to reset or reconfigure the Device and other equipment prior to
utilizing the Service or any 911 emergency response service.
Neither Verizon Wireless nor any of its affiliates shall be liable for any service outage and/
or inability to access emergency service personnel, nor shall Verizon Wireless or any of its
affiliates be responsible for the acts or omissions of emergency response center personnel.
12 MONTH LIMITED WARRANTY
Personal Communications Devices, LLC. (the “Company”) warrants to the original retail
purchaser of this wireless device, that should this product or any part thereof during normal
consumer usage and conditions, be proven defective in material or workmanship that results
in product failure within the first twelve (12) month period from the date of purchase, such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the Company’s option,
without charge for parts or labor directly related to the defect(s).
The antenna, keypad, display, rechargeable battery and battery charger, if included, are
similarly warranted for twelve (12) months from date of purchase.
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This Warranty extends only to consumers who purchase the product in the United States or
Canada and it is not transferable or assignable.
This Warranty does not apply to:
(a) Product subjected to abnormal use or conditions, accident, mishandling,
neglect, unauthorized alteration, misuse, improper installation or repair
or improper storage.
(b) Product whose mechanical serial number or electronic serial number has
been removed, altered or defaced.
(c) Damage from exposure to moisture, humidity, excessive temperatures or
extreme environmental conditions.
(d) Damage resulting from connection to, or use of any accessory or other
product not approved or authorized by the Company.
(e) Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
(f ) Product damaged from external causes such as fire, flooding, dirt, sand,
weather conditions, battery leakage, blown fuse, theft or improper usage
of any electrical source.
The Company disclaims liability for removal or reinstallation of the product, for geographic
coverage, for inadequate signal reception by the antenna or for communications range or
operation of the cellular system as a whole.
When sending your wireless device to Personal Communications Devices for repair or service,
please note that any personal data or software stored on the device may be inadvertently
erased or altered. Therefore, we strongly recommend you make a back up copy of all data and
software contained on your device before submitting it for repair or service. This includes all
contact lists, downloads (i.e. third-party software applications, ringtones, games and graphics)
and any other data added to your device. In addition, if your wireless device utilizes a SIM or
Multimedia card, please remove the card before submitting the device and store for later use
when your device is returned, Personal Communications Devices is not responsible for and
does not guarantee restoration of any third-party software, personal information or memory
data contained in, stored on, or integrated with any wireless device, whether under warranty
or not, returned to Personal Communications Devices for repair or service.
To obtain repairs or replacement within the terms of this Warranty, the product should be
delivered with proof of Warranty coverage (e.g. dated bill of sale), the consumer’s return
address, daytime phone number and/or fax number and complete description of the
problem, transportation prepaid, to the Company at the address shown below or to the place
of purchase for repair or replacement processing. In addition, for reference to an authorized
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Warranty station in your area, you may telephone in the United States (800) 229-1235, and in
Canada (800) 465-9672 (in Ontario call 416-695-3060).
THE EXTENT OF THE COMPANY’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR
OR REPLACEMENT PROVIDED ABOVE AND, IN NO EVENT, SHALL THE COMPANY’S LAIBILITY
EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR THE PRODUCT.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY MUST BE BROUGHT
WITHIN A PERIOD OF 18 MONTHS FROM DATE OF ORIGINAL PURCHASE. IN NO CASE SHALL
THE COMPANY BE LIABLE FOR AN SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES
FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER.
THE COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN RENDERING SERVICE UNDER
THIS WARRANTY OR LOSS OF USE DURING THE TIME THE PRODUCT IS BEING REPAIRED OR
REPLACED.
No person or representative is authorized to assume for the Company any liability other than
expressed herein in connection with the sale of this product.
Some states or provinces do not allow limitations on how long an implied warranty lasts or
the exclusion or limitation of incidental or consequential damage so the above limitation or
exclusions may not apply to you. This Warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state or province to province.
IN USA:
Personal Communications Devices, LLC.
555 Wireless Blvd.
Hauppauge, NY 11788
(800) 229-1235
IN CANADA: PCD Communications Canada Ltd.
5535 Eglinton Avenue West
Suite# 234
Toronto, ON M9C 5K5
(800) 465-9672
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