Alcatel | IP Touch 4008 | User manual | Alcatel IP Touch 4008 User manual

First
Alcatel-Lucent OmniPCX Enterprise
Alcatel-Lucent IP Touch 4018 Phone
Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
User manual
Introduction
How to use this guide
Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent.
Your IP Touch digital terminal has a new ergonomic layout for more effective communication.
Lift the receiver.
Hang up.
2ab
5
c
jkl
ef
3d
mno
6
Line key.
2
Numeric keypad.
Specific key on numeric keypad.
Partial view of display.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - seeProgramming the
programmable keys.
Adjustment “reduce”.
Fixed key.
Adjustment “increase”.
MENU key.
Loudspeaker,
hands free.
Voice mail access key.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
These symbols can be supplemented by small icons or text.
3
How
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
2.
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external correspondents (conference). . . .
Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording the current conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.9
p.9
p.9
p.9
p.10
p.10
p.10
p.10
p.11
p.11
p.11
p.11
p.12
p.12
p.12
7.
Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . .
Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . .
p.13
p.13
p.13
p.13
p.14
p.14
p.14
p.14
p.15
p.15
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.19
p.19
p.19
p.19
p.20
p.20
p.20
p.21
p.21
p.21
p.21
p.21
p.22
p.22
p.22
p.22
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.23
p.24
p.24
p.25
p.25
p.25
p.25
p.26
p.26
p.26
p.26
p.27
p.27
p.27
p.28
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
p.16
p.16
p.16
p.16
p.17
p.17
p.17
p.17
p.17
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
5.1
5.2
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p.23
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
5.
p.7
p.7
p.7
p.7
p.8
p.8
p.8
p.8
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
4.
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . .
Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
6.12
6.13
6.14
6.15
6.16
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
3.
6.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
Finding out the cost of an outside call made for an internal user from your terminal. . . p.18
5
Getting to know your telephone
Telephone
Handset
„ Navigation
Alphanumeric keypad
WhoamI
Lock
Up-down navigator: used to navigate around the home page, through the menus or in a text zone
when entering characters.
The home page consists of:
• information on the status of the set (set locked, call forward, etc.),
• date and time,
• set programming and configuration functions.
Settings
Alcatel-Lucent IP Touch 4018 Phone
Functions accessible (set in idle position):
Features accessible in conversation:
WhoamI
identify the terminal you are on,
Enquiry
calling a second person during a conversation,
Lock
lock / unlock your telephone,
Send DTMF
sending DTMF signals,
Forward
divert your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Record
recording the current conversation,
Settings
configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Forbid camp on
barring the reception of a new call during
communication.
Events
accessing recent calls made and unanswered
external calls.
.
Other features can be accessed depending on the configuration of the system.
OK
OK key:used to validate your choices and options while programming or configuring.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press).
„ Audio keys
Hang-up key: to terminate a call.
Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver (Alcatel-Lucent
IP Touch 4008/4018 Phone).
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
Intercom/Mute key:
• during a conversation: press this key so that your correspondent can no longer hear
you.
• terminal idle: press this key to answer calls automatically without picking up the
receiver (Alcatel-Lucent IP Touch 4008/4018 Phone).
„ Function keys and programmable keys
Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.
Phone book key : access your personal directory.
Pre-programmed function keys and programmable key
Lit when the function associated with the key is activated.
To adjust the loudspeaker or handset volume up or down
„ Function keys
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key :
• to access the 'Redial' function (short press)
• call back on the last 8 number dialled (long press).
6
Using your telephone
1
Other
1.3
Making a call
1.1
Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch
4008/4018 Phone only)
„ Terminal idle:
bc
3d
jkl
6
2a
5
ef
5
lift the
receiver
dial directly
the number
for your call
ef
bc
3d
jkl
6
2a
OR
o
mn
2a
OR
o
mn
5
number
required
hands free (AlcatelLucent IP Touch
4008/4018
Phone only)
bc
jkl
3
f
de
o
mn
6
you are in hands free
mode
number
required
press and
release
„ Call in progress:
conv.
OR
programmed line
key
during a conversation
during a
conversation
Press and release
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
During a conversation, you can lift the receiver without terminating the call.
For the operator, dial '0' (by default).
1.4
1.2
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
Receiving a call
the loudspeaker key flashes
lift the
receiver
during a
conversation
OR
OR
hands free (AlcatelLucent IP Touch
4008/4018 Phone only)
press the key for
the line that is lit
up
activate loudspeaker
(long press)
The key is no longer lit
OR
adjust volume
(9 levels)
deactivate
loudspeaker
(long press)
Press and release the loudspeaker key to switch to hands free mode (light steady)
(Alcatel-Lucent IP Touch 4008/4018 Phone).
7
Using your telephone
1
1.5
1.8
Make a call using the personal phone book
Answering an internal call in intercom mode (Alcatel-Lucent IP Touch
4008/4018 Phone only)
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
5
press and
release
1.6
ef
bc
3d
jkl
6
2a
• To activate - Terminal idle:
OK
OR
o
mn
select the contact to start the call
call
press the
programmed key
directly (0 to 9)
corresponding LED lights up
Redialling
When your caller hangs up, intercom mode remains active.
„ Redialling the last number dialled (redial):
• To deactivate - Terminal idle:
The corresponding LED goes out
last number redial
'Redial' key
(short press)
„ Call back on the last 8 number dialled:
OR
Events
OK
Redial list
OK
'Redial' key
(long press)
OK
select the No. in the
last ten issued
1.7
start the call
Make a call-back request to a busy number
the number you are calling is
busy
Call back
OK
8
During a conversation
2
Other
2.1
Making a second call during a conversation
2.2
Answering a second call during a conversation
• A second correspondent is trying to call you:
ab
2
5
during a
conversation
c
jkl
3
f
de
o
mn
New call
OR
6
OK
Smith John
number of
second
correspondent
during a
conversation
name or no. of the caller
displayed for 3 seconds
light flashes
„ Answer call displayed :
the first call is on hold
the first call is on hold
• Other methods for calling a second correspondent
line key for which
icon is flashing
• To return to your first caller and end the conversation in progress
Call back on the last 8 number dialled (long press).
Calling from your personal directory (PersSpDial).
OR
Programmed line key.
during a
conversation
• To cancel your second call and recover the first:
during a
conversation
2.3
key for the line
whose light is
flashing
key for the line
whose light is
flashing
Barring the reception of a new call during communication
During communication, you do not want to be called by another caller:
Forbid camp on
OR
Allow camp on
OK
If you make an error, hang up: your telephone will ring and you will recover your first
call.
to bar or authorize new calls during
communication
2.4
Switching between calls (Broker call)
During a conversation, a second call is on hold.
To accept the second call:
your first call is placed on hold
9
light flashes
During a conversation
2
2.5
2.7
Transferring a call
During a 3-way conference, you can add up to three additional participants.
• To transfer your call to another number:
5
You are in a 3-way
conference
ef
bc
3d
jkl
6
2a
Casual conference
the first call is on hold
o
mn
Add
OK
5
3d
6
ef
o
mn
number
required
during a
no. of the 2nd
conversation
terminal
• If the number receiving the transfer answers:
Insert
Transfer
bc
jkl
2a
OK
OK
2.8
Display the number of
participants in the
conference
Placing a call on hold (hold)
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
2.6
Three-way conference with internal and/or external correspondents
(conference)
your call is placed on hold
„ During a conversation, a second call is on hold:
Conference
during a
conversation
press the key for
the line that is lit up
(Call in progress)
• Recover the call on hold:
OK
during a
conversation
OR
Reply
OK
„ Cancel conference and return to first correspondent:
End conference
key for the line
whose light is
flashing
OK
„ After the conference, to leave your two correspondents talking together:
hang up
10
during a
conversation
your correspondent
answers
During a conversation
2
• Protection against intrusion:
Intrusion
2.9
protection
Placing an outside call on hold (parking)
OK
Settings
Park/retrieve call
OK
Services
OK
Consultation
You can place an outside call on hold and recover the call on another telephone:
bc
2a
OK
Park the call
5
during a
conversation
jkl
ef
Additional services
3d
OK
Intrusion protect
OK
Intrusion
OK
5
o
mn
6
twice
enter the number of the
telephone on which you
want to resume the
conversation
bc
3d
jkl
6
2a
ef
o
mn
enter the
number
Protection is cancelled when you hang up.
Your correspondent is parked and hears the hold melody.
• To recover the parked call:
Park/retrieve call
2.11
OK
Settings
OK
Services
Sending DTMF signals
OK
Consultation
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
Call pick up
OK
Park/retrieve
OK
Consultation
Send DTMF
OK
during a
conversation
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
2.10
to activate
The function is automatically cancelled when you hang up.
Intrusion into an internal conversation
2.12
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Intrusion
OK
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
OK
during a conversation
the button flashes on and off
disable microphone
The key is no longer lit
11
resume the
conversation
During a conversation
2
2.13
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
during a conversation
OR
Adjust audio volume
2.14
Recording the current conversation
To record the conversation during communication:
OK
Record
to start recording
to stop the recording
At the start or end of recording, your correspondent hears a beep.
2.15
Signal malicious calls
Malicious
OK
This key lets you signal a malicious call. If this call has an internal source, it is
signalled to the system by a special message.
12
Sharing
3
Other
3.1
3.3
Answering the general bell
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
Night service call pick up
• If the telephone ringing is in your own pick-up group:
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
OK
Settings
OK
Call pick up
Call pick-up
OK
Services
Night call pick up
Consultation
Group call pick up
OK
OK
Settings
OK
Call pick up
OK
OK
Services
ProcessGrp pick up
Consultation
OK
Consultation
OK
OK
• If the telephone ringing is not in your pick-up group:
3.2
Manager/secretary filtering
Individual call
Screened list :
pick up
OK
Settings
OK
Services
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or secretary’s telephone:
incoming calls are filtered by
a chosen person (secretary,
etc.)
OR
“Filter”
programmed
key
“Filter”
programmed
key
Call pick up
OK
Set call pick up
OK
bc
3d
jkl
6
2a
5
ef
o
mn
number of
telephone
ringing
'secretary' call
key (when there
are several
secretaries)
The system can be configured to prevent call pick-up on certain telephones.
same key to cancel
3.4
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
Hunting groups
• Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
5
ef
bc
3d
jkl
6
2a
o
mn
Group No.
13
Sharing
3
• Temporary exit from your hunting group:
Go out of hunting group
3.6
OK
Settings
OK
Services
Consultation
OK
Answering a call on your pager
Paging answer
A call on your pager can be answered from any telephone within the system.
5
3d
6
OK
Settings
your pager beeps
ef
bc
jkl
2a
OK
Out hunting grp
Additional services
OK
Services
o
mn
your group number
• Return into your group:
Go into hunting
group
Consultation
5
Settings
OK
OK
Services
Consultation
In hunting grp
bc
3d
jkl
6
2a
5
3d
6
ef
o
mn
your group
number
OK
3.7
Additional services
bc
jkl
2a
OK
Calling a correspondent on his/her loudspeaker
ef
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
o
mn
your group number
your correspondent does
not reply
LS announce
OK
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
3.5
Calling an internal correspondent on his/her pager
The number called does not answer and you know that the person called has a pager:
3.8
Sending a written message to an internal correspondent
your correspondent does
not reply
Text mail
'paging'
programmed key
OK
OK
Send
bc
3d
jkl
6
2a
5
ef
o
mn
number to be
called
paging in progress is displayed
• Predefined message:
Predefined message
Your correspondent can answer from any telephone in the system.
14
OK
OK
select the message to be
sent
OK
send
message
Sharing
3
• Message to complete:
Msg to complete
OK
OK
bc
2a
5
select the
message to
complete
jkl
3.10
ef
3d
Sending a recorded message to a number / a distribution list
OK
o
mn
6
Complete the
message
send
message
bc
3d
jkl
6
2a
OK
Voice mail
5
ef
OK
Send
o
mn
personal code
3.9
Send a voice message copy
End
recording
new voice message
bc
3d
jkl
6
2a
OK
5
ef
o
mn
end of recording
personal code
OR
Consult
OK
Review message
#
record a comment
end of
recording
OR
Mnemonic
OK
spell the addressee's name
5
display number of new and old
messages
OK
OK
Forward message
3d
jkl
6
5
OK
spell the addressee's name
• During the recording, you can:
OR
0
Send
options
Rewind
OK
play back the message from the start,
Backward
OK
listen to the end of the message,
Pause
OK
stop recording momentarily,
End
OK
end of recording.
o
mn
enter the destination
voicemail number
Send
OK
send message
* Options: used to assign transmission options (confidential, urgent, confirmation, etc.).
15
3d
6
ef
o
mn
enter the destination
voicemail number
ef
c
ab
2
Mnemonic
bc
jkl
2a
OK
send message
OK
Keep in touch
4
• While listening to messages, you can:
Other
4.1
Diverting calls to another number (immediate diversion)
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
OK
Forward
5
twice
OR
bc
3d
jkl
6
2a
5
3d
6
o
mn
number to be
called
ef
o
mn
OR
OK
play back the message from the start,
Backward
OK
listen to the end of the message,
Pause
OK
Pause while listening to the message,
Forward
OK
enter the voicemail number,
End of message
OK
terminate consultation.
ef
bc
jkl
2a
OK
Immediate forward
Rewind
diversion is acknowledged
• After consulting the message, you can:
directory number
required (0 to 9)
press programmed
key
You can make calls, but only the destination number can call you.
4.2
OK
play back the message from the start,
Erase
OK
erase message,
Call back
OK
call back sender of message,
Save
OK
save the message,
Replay
OK
listen to message,
Forward message
OK
Send a copy of a message.
Diverting your calls to your voice message service
Imm forward to VM
4.3
Exit
OK
diversion is
acknowledged
When you return, consult recorded messages
4.4
The light indicates that messages have been received.
display number of new messages
OK
2a
5
bc
jkl
ef
Forwarding your calls from the receiving terminal (“Follow me”)
Remote forward
3d
o
mn
6
You wish to receive your calls in your present location:
Use the “Follow me” function.
personal code
Forward
consultating messages
OK
Remote forward
OK
5
ef
bc
3d
jkl
6
2a
o
mn
number receiving
diversion
16
diversion is
acknowledged
Keep in touch
4
4.5
4.8
Cancelling all diversions
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
OK
Forward
Deactivate forward
OK
new text message
OK
Forward to text
OK
twice
4.6
Diverting calls when your line is busy (divert if busy)
Predefined message
Forward on busy
OK
5
3d
6
number receiving
diversion
Consulting written messages
The light indicates that messages have been received.
diversion is acknowledged
new text message
Do not disturb
Do not disturb
OK
Read message
OK
display number of
new messages
display name of sender, with
date, time and ranking of
message
on/off
After consulting the message, you can:
OK
Don't disturb-Lock
OK
OK
Services
Do not disturb
OK
OK
read the
message
You can make your terminal temporarily unavailable for all calls.
Settings
twice
o
mn
4.9
twice
select a predefined
message to complete
OK
ef
bc
jkl
2a
OK
Forward on busy
Msg to complete
OR
select a predefined
message
Forward
4.7
OK
Consultation
5
Delete
OK
delete the message,
Recall
OK
call back sender of message,
Text answer
OK
forward a message to the message originator,
ef
bc
3d
jkl
6
2a
OK
o
mn
diversion is acknowledged
personal code
terminate consultation.
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
17
complete your
message
Managing your charges
5
Other
5.1
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
OK
Settings
Additional services
OK
OK
Services
Business account
code
5
ef
bc
3d
jkl
6
2a
OK
5
ef
bc
3d
jkl
6
2a
o
mn
number of
business
account
5.2
OK
Consultation
o
mn
number required
Finding out the cost of an outside call made for an internal user from
your terminal
OK
Settings
Consultation &
callbacks
OK
OK
Services
Charging
informations
Consultation
OK
OK
18
Programming your telephone
6
Other
6.1
Initializing your voice mailbox
enter your personal code then record
your name according to voice guide
instructions
light flashes
6.2
Modify the password for your phone set
6.3
Customising your voice greeting
You can replace the greeting message by a personal message
bc
3d
jkl
6
2a
OK
5
3d
6
ef
5
OK
OR
o
mn
5
OK
apply
6
OK
o
mn
enter new
password again
to confirm
Perso greeting
OK
OK
End
recording
ef
bc
3d
jkl
6
2a
OK
5
Accept
3d
Modify the password for your voice mailbox
Voice mail
to return to the default
message
ef
bc
jkl
2a
OK
OK
Perso greeting
OK
6
OK
Password
This code acts as a password controlling access to programming functions and the user
'Set Locking ' function (code by default: 0000).
6.4
Normal prompt
3d
new code
(4 digits)
personal code
Greeting message
ef
bc
OK
Perso options
OK
Phone
jkl
2a
OK
o
mn
old code
(4 digits)
ef
o
mn
bc
jkl
2a
5
Voice mail
OK
Settings
OK
Perso options
o
mn
end of recording
personal code
OR
Restart
OK
re-record a message
OR
Replay
OK
Admin options
OK
Genrl admin
OK
My password
OK
replay message
bc
2a
5
jkl
ef
3d
o
mn
6
#
new code
(4 digits)
As long as your voice mailbox has not been initialized, personal code is 0000.
19
Programming your telephone
6
T Activate/deactivate discreet ring mode:
6.5
Configuring the telephone ringer
Ring without beep
OK
Settings
OK
Phone
Ringing
OK
OR
1 beep before ring
OK
OK
OR
3 beep before ring
OK
OK
T Choose the tune:
apply your choice
T Adjust ringer volume while a call arrives:
OK
Internal call
OR
External call
OK
your telephone rings
select the type of call to which the ringing is to be associated
OR
adjusting the ringer volume
OK
select the melody
of your choice
(16 tunes)
6.6
apply your choice
Adjusting screen brightness
T Adjusting the ringer volume:
Ringing level
OK
OK
select the volume of
your choice (12 levels)
OK
OR
Silent mode
OK
Contrast
ProgressiveRinging
OK
OK
OR
adjusting screen
brightness
OK
6.7
OR
Phone
apply your choice
T Activate/disable meeting mode (progressive ringing):
Normal ringing
OK
Settings
adjusting screen
brightness
OK
OR
OR
OK
Selecting language
OK
Settings
Phone
OK
apply your choice
Language
OK
OK
select the language
of your choice
20
apply your choice
OK
Programming your telephone
6
6.8
6.10
Programming your personal directory
Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
bc
5
press and
release
3d
2a
OK
• Program a temporary reminder call:
ef
OK
o
mn
jkl
6
OR
OK
Settings
OK
Settings
enter the number
OK
Phone
Directory program
OK
Services
OK
Appointment
bc
2a
OK
5
jkl
Consultation
OK
ef
3d
o
mn
6
twice
OK
OK
Modify
2
OR
5
modify the associated number
select an empty
entry in the
directory
6.9
c
ab
jkl
3
de
enter time of
appointment
• At the programmed time, your telephone rings:
f
o
mn
6
enter the number
OK
Programming the programmable keys
OK
Settings
OK
Phone
Key programming
If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
OK
6.11
Services
OK
OR
Modify
OK
press a key to
program
OR
Erase
Identify the terminal you are on
WhoamI
OK
OK
6.12
Lock / unlock your telephone
Lock
OK
bc
3d
jkl
6
2a
5
ef
o
mn
enter your personal
password
21
your telephone is
locked/unlocked
Programming your telephone
6
6.13
Call the associated set
Modify the associated number
6.15
The associated number can be a phone set number, the voice mail number or the pager number.
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
OK
Settings
OK
Settings
OK
Services
OK
OK
Call from assoc
5
OK
3d
6
OK
o
mn
Modify
associated
OK
bc
3d
jkl
6
2a
5
enter your
personal
password
start the call
6.14
ef
bc
jkl
2a
Associate
OK
Services
OK
OK
Consultation
ef
o
mn
acceptance of the
programming is displayed
enter the new
associated
number
Forward your calls to the associated number
6.16
The Tandem configuration
If you have previously defined an associated number, you can forward your calls to this number.
Settings
OK
Ovflw to associate
OK
for forwarding when you
do not answer
OR
Deact ovflow assoc
OK
Services
OK
Overflow if busy
OR
for immediate
forwarding when your
line is busy
Apply
OK
Consultation
OR
Associate
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
OK
Ovflow busy/no rep
for forwarding if you do
not answer or if you are
busy
OK
to cancel the
forwarding to associate
function
22
7 Use the telephone in SIP or 'Safe'
mode
T Call using your correspondents URI:
Other
Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment.
According to the configuration the telephone system of your company, your phone set can automatically switch to 'safe' mode in
case of loss of connection with the system, in order to ensure continuity of service. Then, your telephone is running in SIP mode
until the connection with the telephone system of your company is re-established. You can acces the main functions of your
telephone.
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your
correspondent is usually the correspondents telephone number.
For more information, contact your installer or administrator.
bc
3d
jkl
6
2a
OK
Dial by URI
Seizing the line
5
ef
OK
o
mn
enter your
correspondents
URI
The SIP mode is only available for 8 Extended Edition Series
enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
Pre-programmed function keys are disabled in SIP mode
In SIP mode, each telephone is identified by a character string called the URI. Within
your company, the URI of your correspondent is usually the correspondents telephone
number.
T Make a call using the personal phone book (1):
Making a call
7.1
Dial by name
OR
T Seizing the line:
hands free
line key
OK
Call
T Call by dialing the internal number of your correspondent:
bc
5
jkl
3d
ef
o
mn
6
dial directly number
Seizing the line
2a
5
jkl
3d
line key
T Make a call using the personal phone book (2):
ef
o
mn
6
Dial the
number
Seizing the line
OR
press and
release
OK
OR
bc
3d
jkl
6
2a
5
ef
o
mn
select your
correspondent from the
list
23
3d
6
ef
o
mn
OR
OR
hands free
bc
OR
bc
jkl
2a
select your
correspondent from the
list
You hear a tone
OR
OR
2a
OR
5
press and
release
lift the
receiver
OK
OK
From Directory
OK
lift the
receiver
Use the telephone in SIP or 'Safe' mode
7
T Redialling the last number dialled (redial):
7.3
Making a second call during a conversation
last number redial
You are in communication with a first correspondent.
'Redial' key
(short press)
7.2
during a
conversation
New call
OK
Receiving a call
free line key
Another call is received.
bc
3d
jkl
6
2a
5
T Stop the ringer:
ef
once
Dial by URI
OR
o
mn
number of
second
correspondent
OK
Silent
OR
the first call is on hold
OR
Enquiry off
From Directory
OR
call using your correspondents URI
OR
OR
OK
OK
calling from your personal
directory (PersSpDial)
OK
T Reject the call displayed:
OR
redialling the last
number dialled
(redial)
OK
Reject Call
Hang up the ongoing call
enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
twice
T Answer the call:
lift the
receiver
OR
OR
OR
hands free
Take call
In SIP mode, each telephone is identified by a character string called the URI. Within
your company, the URI of your correspondent is usually the correspondents telephone
number.
OK
• To cancel your second call and recover the first:
line key
Enquiry off
hang up the ongoing call
24
OK
key for the line
whose light is
flashing
Use the telephone in SIP or 'Safe' mode
7
7.4
7.6
Answering a second call during a conversation
Switching between calls (Broker call)
You are in communication with a first correspondent. A second correspondent is on hold.
To accept the second call:
You are in communication with a first correspondent.
• A second correspondent is trying to call you:
your first call is placed on hold
Smith John
during a conversation
name or no. of the caller
displayed for 3 seconds
line key with
light flashing
light flashes
„ Answer call displayed:
7.7
T You are in communication with a first correspondent.
the first call is on hold
line key with light
flashing
• To return to your first caller and end the conversation in progress:
during a
conversation
hang up the ongoing call
line key with light
flashing
before the second correspondent
picks up
Transfer
Put on hold
OK
Retrieve call
the two correspondents are
connected
OK
your call is placed on hold
return to first
screen
T You are in communication with a first correspondent. A second correspondent is on hold. You want to transfer the ongoing
• Retrieve the correspondent on hold:
OR
return to first
screen
T You are in communication with two correspondents.
Placing a call on hold (hold)
during a conversation
call the recipient of the transfer
the two correspondents are
connected
OK
Transfer to
7.5
OK
New call
OK
Enquiry off
OR
Transferring a call
call to a 3rd correspondent.
OK
during a
conversation
Transfer to 3rd
OK
call the recipient of the transfer
line key with light
flashing
Transfer to
25
OK
the two correspondents are
connected
Use the telephone in SIP or 'Safe' mode
7
Recover the correspondent on hold :
OK
OK
Retrieve call
OR
validate the
forwarding
line key with light
flashing
return to first
screen
You can make calls, but only the destination number can call you.
7.8
Mute, so that your correspondent cannot hear you
T Modify the forwarding:
You can hear your correspondent but he/she cannot hear you:
during a conversation
forwarding status of
your telephone
OK
Forward
the button flashes on and off
Immediate forward
OK
disable microphone
5
resume the
conversation
bc
3d
jkl
6
2a
SIP
The key is no longer lit
ef
o
mn
OR
From Directory
call the new recipient of the forwarding
OK
7.9
Adjust audio volume
save the
modification
During a call, to adjust the volume level of the loudspeaker or receiver:
return to first
screen
T Cancel the forwarding:
during a conversation
OR
Forward
OK
adjust audio volume
7.10
forwarding status of
your telephone
Deactivate
Return to
first screen
Diverting calls to another number (immediate diversion)
7.11
Forward
forwarding status of
your telephone
OK
Immediate forward
Configuring the telephone ringer
OK
Settings
SIP
5
ef
bc
3d
jkl
6
2a
o
mn
OR
OK
From Directory
call the recipient of the forwarding
26
OK
Phone
OK
Ringing
OK
Use the telephone in SIP or 'Safe' mode
7
T Choose the tune:
7.12
Melody
OK
OK
select the melody of your
choice (16 tunes)
OK
return to first
screen
OR
OK
Settings
Phone
adjusting screen
brightness
T Adjusting the ringer volume:
Ringing level
Adjusting screen brightness
OK
OK
OR
select the volume of
your choice (9 levels)
OK
Contrast
apply your choice
return to first
screen
OK
OR
adjusting screen
brightness
T Activate/disable meeting mode (progressive ringing):
7.13
Ringing mode
OK
Selecting language
OK
Normal ringing
OK
Settings
OR
Silent mode
OK
ProgressiveRinging
OR
OK
OK
OK
OK
Language
apply your choice
T Activate/deactivate discreet ring mode:
Ringing mode
OK
Phone
select the language
of your choice
OK
1 beep before ring
apply your choice
OK
7.14
Programming your personal directory
T Access your personal directory:
OR
3 beep before ring
OK
OR
Ring without beep
OK
OK
OR
apply your choice
T Adjust ringer volume while a call arrives:
press and
release
your telephone rings
adjusting the
ringer volume
27
Settings
OK
OK
Use the telephone in SIP or 'Safe' mode
7
T Create a record in the personal phone book:
7.15
OK
new
First name
Last name
SIP
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these codes
directly using the keys on your telephone
For more information regarding this configuration, contact the person in charge of your installation.
name, first name and number of your contact
Save
OR
save the record
Cancel
OK
cancel the creation
return to first
screen
T Modifying a card in the personal directory:
OK
Modify
OK
select the card to
be modified
First name
Last name
SIP
name, first name and number of your contact
Save
save the
modification
OR
Cancel
OK
cancel the
modification
return to first
screen
enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
T Delete a record:
OK
select the card to
be deleted
Erase
Sending DTMF signals
OK
return to first
screen
28
Guarantee and clauses
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however apply in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potent
negative consequences to the environment and human health which could otherwise be
caused by inappropriate disposal of this product. For further details about recycling this
product, please contact the supplier who sold you the product.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your
telephone are controlled by a software key and the configuration of the unit.
Operating conditions
Operating temperature range: -5°C /45°C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for
a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuou
signal (120 dBA for Australia).
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is 105
dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB)
- program a progressive ring.
Declaration of compliance
We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are
compliant with the primary requirements of the Parliament and Council Directive 1999/5/
CE. A copy of the original of this declaration of compliance can be obtained from your
installer.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information
presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for
inaccuracies contained herein. Copyright © 2008 Alcatel-Lucent. All rights reserved
howtoc
Consumption in standby: 3,5V.
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MU19008BSAC-E900ed01-0842
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