Avocent ECMS2000U User guide

For Technical Support:

www.avocent.com/support

Avocent Corporation

4991 Corporate Drive

Huntsville, Alabama 35805-6201

USA

Tel: +1 256 430 4000

Fax: +1 256 430 4031

Avocent Asia Pacific

Singapore Branch Office

100 Tras Street, #15-01

Amara Corporate Tower

Singapore 079027

Tel: +656 227 3773

Fax: +656 223 9155

Avocent Canada

20 Mural Street, Unit 5

Richmond Hill, Ontario

L4B 1K3 Canada

Tel: +1 877 992 9239

Fax: +1 877 524 2985

Avocent International Ltd.

Avocent House, Shannon Free Zone

Shannon, County Clare, Ireland

Tel: +353 61 715 292

Fax: +353 61 471 871

Avocent Germany

Gottlieb-Daimler-Straße 2-4

D-33803 Steinhagen

Germany

Tel: +49 5204 9134 0

Fax: +49 5204 9134 99

590-704-501A

Emerge

TM

ECMS2000U

Digital Workstation Extender

Installer/User Guide

USA Notification

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Canadian Notification

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le

Ministère des Communications du Canada.

Japanese Approvals

Safety and EMC Approvals and Markings

UL, FCC, cUL, ICES, CE, N, GS, IRAM, GOST, VCCI, MIC, C-Tick

Sound Level Measure

The measured sound level of this appliance is 44.7 dB(A).

Die arbeitsplatzbezogene Geräuschemission des Gerätes beträgt 44,7 dB(A).

Avocent Emerge

ΤΜ

ECMS2000U Digital

Workstation Extender

Installer/User Guide

Avocent, the Avocent logo and Emerge are registered trademarks of

Avocent Corporation. All other marks are the property of their respective owners.

© 2006 Avocent Corporation. All rights reserved. 590-704-501A

Instructions

This symbol is intended to alert the user to the presence of important operating and maintenance

(servicing) instructions in the literature accompanying the appliance.

Dangerous Voltage

This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

Power On

This symbol indicates the principal on/off switch is in the on position.

Power Off

This symbol indicates the principal on/off switch is in the off position.

Protective Grounding Terminal

This symbol indicates a terminal which must be connected to earth ground prior to making any other connections to the equipment.

iv

T A B L E O F C O N T E N T S

List of Figures ................................................................................................................. vi

List of Tables ................................................................................................................. viii

Chapter 1: Product Overview.......................................................................................... 1

Features and Benefits ........................................................................................................................ 1

Safety Precautions ............................................................................................................................. 4

Chapter 2: Installation ..................................................................................................... 5

Getting Started ................................................................................................................................... 5

Needed to install the Avocent Emerge ECMS2000U Extender .................................................. 5

Needed for non-standard installations ....................................................................................... 5

Mounting Option ................................................................................................................................ 5

Installation Options ........................................................................................................................... 6

Point-to-point installation .......................................................................................................... 6

Connecting Power ...................................................................................................................... 9

Networked Installation ............................................................................................................. 10

Chapter 3: Operations ................................................................................................... 13

Overview .......................................................................................................................................... 13

LED Identification .................................................................................................................... 13

Accessing the System ....................................................................................................................... 14

The Serial Menu ............................................................................................................................... 14

Accessing the serial menu......................................................................................................... 14

Navigating the serial menu....................................................................................................... 16

Configuring Network Settings.......................................................................................................... 16

Detecting a Transmitter IP Address ................................................................................................ 23

Authentication .................................................................................................................................. 24

Flash Upgrading your Emerge Digital Workstation Extender........................................................ 28

Restoring Factory Default Settings.................................................................................................. 33

Resetting the Avocent Emerge ECMS2000U Extender.................................................................... 33

Viewing System Information ............................................................................................................ 34

Configuring Video Input Settings .................................................................................................... 36

Session Retry Settings ...................................................................................................................... 37

Audio Performance Settings ............................................................................................................ 38

Appendices..................................................................................................................... 41

v Avocent Emerge ECMS2000U Extender Installer/User Guide

Appendix A: Technical Specifications ............................................................................................. 41

Appendix B: Factory Default Settings ............................................................................................. 46

Appendix C: Technical Support ....................................................................................................... 47

Appendix D: Troubleshooting.......................................................................................................... 48

vi

L IS T O F F IG U R E S

List of Figures

Figure 1.1: Avocent Emerge ECMS2000U Extender - Basic System................................................ 1

Figure 2.1: Point-to-point Installation .............................................................................................. 6

Figure 2.2: Computer Access Node ................................................................................................... 8

Figure 2.3: User Access Node and Computer Access Node Installation .......................................... 9

Figure 2.4: Networked Installation ................................................................................................. 10

Figure 3.1: Com1 Properties........................................................................................................... 15

Figure 3.2: Appliance Selection Menu ............................................................................................ 16

Figure 3.3: Transmitter Main Menu................................................................................................ 17

Figure 3.4: Network Configuration Menu ....................................................................................... 17

Figure 3.5: Transmitter Network Configuration Menu ................................................................... 18

Figure 3.6: Receiver Main Menu..................................................................................................... 19

Figure 3.7: Network Configuration Menu ....................................................................................... 19

Figure 3.8: Transmitter Configuration Menu on the Receiver........................................................ 20

Figure 3.9: Receiver Main Menu..................................................................................................... 21

Figure 3.10: Network Configuration Menu ..................................................................................... 21

Figure 3.11: Receiver Network Configuration Menu ...................................................................... 22

Figure 3.12: Receiver Main Menu................................................................................................... 23

Figure 3.13: Network Configuration Menu ..................................................................................... 23

Figure 3.14: Transmitter IP Configuration Menu on the Receiver ................................................. 24

Figure 3.15: The Receiver Security Configuration Menu ............................................................... 25

Figure 3.16: Password Reset Mode................................................................................................. 26

Figure 3.17: Transmitter Security Configuration Menu ................................................................. 27

Figure 3.18: Transmitter Firmware Management Menu ................................................................ 29

Figure 3.19: Transmitter Firmware Management Menu ................................................................ 30

Figure 3.20: Receiver Firmware Management Menu ..................................................................... 31

Figure 3.21: Receiver Firmware Management Menu ..................................................................... 32

Figure 3.22: Receiver Reset Appliance Menu ................................................................................. 34

Figure 3.23: Appliance Information Menu...................................................................................... 35

Figure 3.24: Receiver Appliance Information Menu ....................................................................... 35

Figure 3.25: Transmitter Console Settings Menu ........................................................................... 36

Figure 3.26: Transmitter Target Video Menu ................................................................................. 37

Figure 3.27: Session Retry Menu .................................................................................................... 38

List of Figures vii

Figure 3.28: Transmitter Console Settings Menu ........................................................................... 39

Figure 3.29: Transmitter Audio Performance Menu ....................................................................... 39

Figure 3.30: Receiver Console Settings Menu ................................................................................ 40

Figure 3.31: Receiver Audio Performance Menu............................................................................ 40

viii

L I S T OF T A B L E S

List of Tables

Table 2.1: Supported Video Resolutions and Refresh Rates ............................................................. 7

Table 2.2: Default network settings ................................................................................................. 10

Table 3.1: RJ-45 Connector LEDs .................................................................................................. 13

Table A.1: User Access Node Product Specifications ..................................................................... 41

Table A.2: Computer Access Node Product Specifications ............................................................. 44

Table B.1: Avocent Emerge ECMS2000U Extender ....................................................................... 46

ix Avocent Emerge ECMS2000U Extender Installer/User Guide

C H A P T E R

1

Product Overview

Features and Benefits

The Avocent Emerge TM ECMS2000U Extender provides users with a full computer desktop experience from anywhere on the corporate TCP/IP network, while maintaining the computers securely housed in a corporate data center. This desktop experience includes access for the desktop user to keyboard, mouse, video and audio devices.

The Avocent Emerge ECMS2000U Extender consists of:

• The Computer Access Node that connects externally to the remote computer

• The User Access Node that is located at the user’s desk

1

Figure 1.1: Avocent Emerge ECMS2000U Extender - Basic System

2 Avocent Emerge ECMS2000U Extender Installer/User Guide

Computer Access Node

The Computer Access Node connects externally to the video, audio and USB ports of the remote computer.

The Computer Access Node is attached directly to the remote computer and draws its power directly from two USB ports on the remote computer. This removes the need for additional power supply connections at the rack.

NOTE: If the remote computer cannot supply the required power or if two USB connections are not available, an external power supply (part no. ECMS2000-PSU ) can be obtained from Avocent.

The Computer Access Node captures, compresses and encrypts the computer’s media streams and transmits them to the User Access Node over a standard TCP/IP network.

User Access Node

The User Access Node enables the desktop user’s keyboard, mouse, video, and audio devices to connect to the Avocent Emerge ECMS2000U Extender. It is available as a desktop user station.

Automatic connection

When the User Access Node is powered up, a connection is automatically established with the

remote computer via the Computer Access Node. No intervention is required from the user. See

Accessing the System on page 14.

Ethernet addressing

The User Access Node and the Computer Access Node are IP-addressable devices; this gives you the flexibility to locate back-racked computers anywhere within your enterprise and at any distance from your desktop users. The User Access Node and the Computer Access Node use standard network protocols to transfer data streams between the remote computer and the peripheral devices located at the user’s desk. The Avocent Emerge ECMS2000U Extender can operate on a network connection of 100 Mbps or 1 Gbps. For optimum performance a 1 Gbps connection is

recommended. For more information see Chapter 2.

Multiplatform support

The Computer Access Node is connected to the remote computer via USB connectors. This enables the Avocent Emerge ECMS2000U Extender to interoperate seamlessly with PC, Sun and

Macintosh target computers. PC, Sun and Macintosh USB keyboards can be connected to the User

Access Node. PS/2 keyboards and mice can also be used.

You can attach the Avocent Emerge ECMS2000U Extender to computers running the following operating systems:

• Microsoft Windows TM

• Red Hat Linux

Chapter 1: Product Overview 3

• Solaris

• MacOS

The default keyboard drivers for these operating systems are fully supported by the Avocent

Emerge ECMS2000U Extender.

Flexible installation

The Avocent Emerge ECMS2000U Extender provides you with the following flexible installation options:

• The User Access Node can be desk mounted or mounted on the back of a monitor

• Installation requires no new drivers or software

• Standard UTP cabling makes installation simple and keeps costs low

Security

The Avocent Emerge ECMS2000U Extender supports Secure Sockets Layer (SSL) over a TCP/IP connection. All media streams transmitted between the User Access Node and the Computer

Access Node are encrypted. Password protection is also provided to control access to all

administration functions, such as network configuration. See Authentication on page 24.

Operations administration and maintenance

The User Access Node incorporates a serial menu that allows you to perform administration and maintenance tasks for both the User Access Node and the Computer Access Node. Examples of

tasks you can perform include, configuration of network settings and firmware Flash upgrades. See

The Serial Menu on page 14.

Flash upgradeable

Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that your

Avocent Emerge ECMS2000U Extender is always running the most current version available. Both

the Computer Access Node and the User Access Node are Flash upgradeable. See Flash Upgrading

your Emerge Digital Workstation Extender on page 28.

Support for keyboards and mice

USB and PS/2 keyboards and mice are fully supported by the Avocent Emerge ECMS2000U

Extender. The system also allows for mix and match of USB and PS/2 peripherals. For example, it is possible to use a USB keyboard in conjunction with a PS/2 mouse. The default keyboard and mouse drivers of the remote computer are fully supported. This enables the Avocent Emerge

ECMS2000U Extender to support 2-, 3- and 5-button mice with scroll- and tilt-wheel capability.

Composite mouse and keyboard devices are also supported.


USB support

The Avocent Emerge ECMS2000U Extender is compatible with the USB 2.0 standard. The User

Access Node provides four USB 2.0 compliant ports that can be used to access USB keyboards, mice and USB hubs. Hot-plugging of USB devices is supported.

NOTE: A hub cannot be used to expand the number of USB ports available.

Audio

The Avocent Emerge ECMS2000U Extender supports CD-quality stereo from the remote computer to peripheral speakers, and mono-quality audio from a peripheral microphone to the remote computer.

Video

Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the Avocent

Emerge ECMS2000U Extender. Both CRT and flat-panel LCD monitors are supported, and can be connected to the Avocent Emerge ECMS2000U Extender via a DVI-I video connector. VGA monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC version 2B.

Reduced Total Cost of Ownership (TCO)

The Avocent Emerge ECMS2000U Extender delivers significantly lower TCO when compared to traditional distributed computer systems. Centralized maintenance enables greater security and convenience as well as reduced workplace disruption and down-time. IT administration costs are also significantly reduced by housing all PCs in one central location. Relocating the computer away from the user frees up valuable office space and reduces desktop power and heating, ventilation and air conditioning (HVAC) requirements.

Safety Precautions

To avoid potential video and/or keyboard problems when using Avocent products:

• If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit.

To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions:

• Do not use a 2-wire extension cord in any Avocent product configuration.

• Test AC outlets at the computer and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the computer and monitor. When using a backup

Uninterruptible Power Supply (UPS), power the computer and the Computer Access Node off the same supply.

NOTE: The AC inlet is the main disconnect.

C H A P T E R

2

Installation

Getting Started

Before installing your Avocent Emerge TM ECMS2000U Extender, refer to the list below to ensure that you have all the items necessary for installation.

Needed to install the Avocent Emerge ECMS2000U Extender

• User Access Node

• Computer Access Node

• External power supply for the User Access Node

• IEC power cord

• Avocent Emerge ECMS2000U Extender Quick Installation Guide

• UTP cable (not supplied)

• Three-wire serial cable or null modem cable (not supplied)

Needed for non-standard installations

To connect a VGA monitor to the User Access Node:

• A DVI to VGA adaptor (not supplied)

To connect the Computer Access Node to a remote computer that has VGA video output:

• A VGA to DVI-I adaptor (not supplied)

To connect the Computer Access Node to a remote computer that has DVI-D video output:

• A DVI-D to DVI-I adaptor (not supplied)

To power the Computer Access Node if a remote computer does not have two available USB ports:

• An EMCS2000-PSU power supply (not supplied)

Mounting Option

The User Access Node features the following mounting option that allows you to adapt easily to most work environments:

5


• Mounting to the rear of a flat-panel monitor via a mounting plate accessory

NOTE: Mounting accessories are ordered separately. Contact Avocent for more information.

Installation Options

CAUTION:To reduce the risk of electric shock or damage to your equipment, disconnect the power from the User Access Node by unplugging the power supply from the electrical outlet.

CAUTION:To reduce the risk of electric shock or damage to your equipment, power up the remote computer and the User Access Node in the order described in the following procedures.

You can install the Avocent Emerge ECMS2000U Extender in one of two ways:

1.

Point-to-point

2.

Networked

Point-to-point installation

The following instructions will enable you to install your Avocent Emerge ECMS2000U Extender in a point-to-point configuration. In a point-to-point configuration no administrator setup of the

Computer Access Node or the User Access Node is required. This enables you to install the system quickly, directly out-of-the-box. However, if you choose the point-to-point configuration you can install only one Computer Access Node and User Access Node pair on a subnet. If you use this configuration you must also locate both the Computer Access Node and the User Access Node on the same subnet.



Remote Computer

Figure 2.1: Point-to-point Installation

Chapter 2: Installation 7

To connect the Computer Access Node:

Before connecting the Computer Access Node to the remote computer, ensure that the resolution and the refresh rate of the remote computer are supported by the Avocent Emerge ECMS2000U

Extender system. Set the screen resolution and refresh rate of the remote computer according to

Table A.1. Unsupported settings will cause blank video at the receiver.

NOTE: For new information on supported resolutions and refresh rates see www.avocent.com

1.

Power down the remote computer.

2.

The Computer Access Node has two USB connectors. Connect each of these connectors to a corresponding USB port on the remote computer.

3.

Connect the video connector on the Computer Access Node to the appropriately labeled port on the back of the computer.

NOTE: A VGA-only computer can be connected to the Computer Access Node using a VGA to DVI-I adaptor.

You must configure the Computer Access Node video settings for VGA through the serial menu.

For more information see Configuring Video Input Settings on page 36.

4.

Connect the Computer Access Node’s audio and microphone connectors to the appropriately labeled ports on the back of the computer.

NOTE: For CD-quality audio, you must configure the Computer Access Node and the User Access Node using

the serial menu. For more information see Audio Performance Settings on page 38.

5.

Connect the UTP cable to the Computer Access Node’s RJ-45 connector.

6.

Power up the computer.

7.

Route the other end of the UTP cable to the location you have chosen for the User Access

Node. If necessary you can extend the UTP cable via junctions or a hub - subject to normal

Ethernet cabling practices.

The Computer Access Node draws electrical power from two USB ports on the remote computer.

One USB port is not sufficient to power the Computer Access Node. If you have only one USB port on your remote computer, you will need to order an external power supply for the Computer Access

Node from Avocent.


.

USB Video

Mic Line out

Figure 2.2: Computer Access Node

To connect the User Access Node:

1.

Connect your keyboard, monitor, mouse and other peripherals cables to the appropriately labeled ports on the back of the User Access Node.

2.

Connect the UTP cable to the RJ-45 port on the back of the User Access Node.

3.

Power up the User Access Node. A connection will be automatically established with the remote computer.

NOTE: VGA monitors can be connected to the User Access Node by using a DVI-I to VGA adaptor.



Microphone

Speakers

External

Power

Supply

PS/2

Remote

PC

Serial

Local Peripherals attached via USB


Figure 2.3: User Access Node and Computer Access Node Installation

Connecting Power

The User Access Node features an external power supply. A DC power jack is located on the rear of the User Access Node.

NOTE: Use only the power supply provided by Avocent.

To connect power to the User Access Node:

1.

Plug the external power supply’s 2.5mm connector into the DC power jack on the rear of the

User Access Node.

2.

Connect the detachable IEC power cord to the power supply.

3.

Plug the IEC power cord into an appropriate wall outlet.


Networked Installation

The following instructions will enable you to install your Avocent Emerge ECMS2000U Extender in a networked configuration. In this installation, multiple Computer Access Nodes and User

Access Nodes are attached via the same Ethernet network. In this case, it is important for each unit to be configured with a unique IP address.

Computer Access Nodes and User Access Nodes may be configured for use on a single subnet or for use across routers. Use of routers, however, will cause a slight increase in end-to-end latencies, which may not be acceptable for all applications.



Remote PC

Figure 2.4: Networked Installation

The Avocent Emerge ECMS2000U Extender has been pre-configured with factory-default network settings. If you install only one Avocent Emerge ECMS2000U Extender on a subnet, you do not need to change these default network settings. If you install multiple units on the same subnet, you

will need to assign a unique IP address to each unit. This can be done via the serial port. See The

Serial Menu on page 14.

Table 2.1: Default network settings

Component

User Access

Node

Computer

Access Node

IP Address

192.168.13.1

192.168.13.2

Type static static

Default

Gateway

0.0.0.0

0.0.0.0

Subnet Mask

255.255.255.0

255.255.255.0


To install the Avocent Emerge ECMS2000U Extender on a network:

1.

Connect the Computer Access Node to the remote computer as described previously in Point-

to-point installation on page 6. Connect one end of the UTP cable to the Computer Access

Node’s RJ-45 connector. Connect the other end of the UTP cable to the Ethernet network.

2.

Connect the User Access Node to the peripherals as described above in Point-to-point

installation on page 6. Use a length of UTP cable to connect the User Access Node to the

Ethernet network via the RJ-45 connector on the rear of the User Access Node.

3.

Power up the User Access Node. A connection will be automatically established with the remote computer.

4.

Use the serial menu to re-configure the network settings for the Computer Access Node. For

more information on how to do this see, Configuring Network Settings on page 16.

NOTE: If the User Access Node and Computer Access Node are to be located on different subnets, configure their network settings before you connect to the network.

NOTE: If there are already Computer Access Node/User Access Node pairs operating on the subnet, configure network settings of new Computer Access Node/User Access Node pairs before connecting them to the network.

5.

Use the serial menu to re-configure the network settings for the User Access Node. For more

information on how to do this see, Configuring Network Settings on page 16.

6.

Repeat this procedure for each Computer Access Node and User Access Node pair you wish to install on the network.


C H A P T E R

3

Operations

Overview

Operating a computer through the Avocent Emerge TM ECMS2000U Extender is no different than working directly connected to your computer. All peripherals operate as if directly connected, even though the computer is located at a distance. When you power up the User Access Node, a connection is automatically established with the computer.

While the default settings of your Avocent Emerge ECMS2000U Extender will work with most systems, you may choose to change settings to better fit your system. Internal settings such as

connection settings can be configured via the serial menu. See The Serial Menu on page 14. You

can also upgrade the Avocent Emerge ECMS2000U Extender via the serial menu.

LED Identification

Front panel

There are two blue LEDs on the front panel of the User Access Node. The PWR LED will light up when the User Access Node has been powered up. The ACTIVE LED will blink slowly until the

User Access Node establishes a connection with the Computer Access Node. When a connection has been established between the User Access Node and the Computer Access Node, the ACTIVE

LED will stop blinking and will remain lit.

Rear panel

Two LEDs are built into both the RJ-45 connector on the rear of the User Access Node, and into the

RJ-45 connector on the Computer Access Node. The following table illustrates their operation.

Table 3.1: RJ-45 Connector LEDs

LED

LED 1

Indication

Green static

Green flashing

Green off

Meaning

Linked at 1 Gbps

Linked at 100 Mbps

No Link

13


Table 3.1: RJ-45 Connector LEDs (Continued)

LED 2 Yellow static

Yellow flashing

Linked but no activity

Transmit/receive activity

Accessing the System

When the User Access Node is powered up, it will automatically initiate a connection with the remote computer.

To access the remote computer:

1.

Power up the User Access Node.

2.

A series of messages will be displayed on the screen to inform you of the progress of the connection.

3.

You will be able to interact with the remote computer as if it were located at your desk.

NOTE: If the remote computer has been powered down, the User Access Node cannot establish a connection.

The Serial Menu

The User Access Node incorporates a serial menu that allows you to:

• Configure network settings for the User Access Node

• Configure network settings for the Computer Access Node

• Set or change passwords

• Upgrade your firmware for the User Access Node and Computer Access Node

• Reset to factory defaults

• Set a session time-out value

• Change the audio performance settings

Accessing the serial menu

You can access the serial menu via the serial port on the back of the User Access Node. All terminal commands are executed through a terminal or PC running HyperTerminal® emulation software or equivalent.

NOTE: In this section of the manual the term “Transmitter” will be used to refer to the Computer Access Node.

NOTE: In this section of the manual the term “Receiver” will be used to refer to the User Access Node.

Chapter 3: Operations 15

By default, two passwords are required to access the Avocent Emerge ECMS2000U Extender via the Receiver (User Access Node). One password controls access to the Receiver, the other password controls access to the Transmitter (Computer Access Node). In both cases, the default password is “password”. For information on how to change the default password, see

Authentication on page 24.

Items needed to access the serial menu

• Networked computer with a serial port

• Null-modem serial cable (male DB9) or three-wire serial cable

• HyperTerminal emulation software or equivalent

To access the serial menu:

1.

Connect one end of the serial cable to the serial port on the back of the Receiver.

2.

Connect the other end of the serial cable to the serial port of your PC.

3.

Launch HyperTerminal.

4.

Configure the HyperTerminal session for 57600 bits per second, 8 data bits, no parity, 1 stop bit and no flow control.

NOTE: Software (XON/XOFF) flow control is supported. However, it should not be used when using XMODEM.

Figure 3.1: Com1 Properties

5.

Confirm the HyperTerminal settings.


6.

Press Enter to display the serial menu. The Appliance Selection Menu will be displayed.

Figure 3.2: Appliance Selection Menu

7.

Select Receiver or Transmitter. You will be prompted to enter a password.

8.

Type the password and press Enter .

NOTE: If there is no Transmitter connected to the Receiver, an error message will display and you will be returned to the Appliance Selection Menu.

Navigating the serial menu

The serial menu is driven by a series of simple nested sub-menus. To navigate through the serial menu, simply type the number or letter that corresponds to the option you wish to choose and press

Enter . This action will bring you to a sub-menu or to a screen where you can make configuration changes. To exit a menu or screen and to confirm any configuration changes you have made, type 0

(zero) and press Enter . To navigate back up through the menus, continue to type 0 and press Enter at each screen.

Configuring Network Settings

The Avocent Emerge ECMS2000U Extender is shipped with default network settings pre-

configured for your Receiver and Transmitter. For more information see Networked Installation on page 10. You can change the network settings (from the default values) for your system using the

serial menu. If you wish, you can place the Receiver on a different subnet from the Transmitter.

NOTE: Static addressing is the only IP addressing method supported.

NOTE: It is recommended that you configure the network settings for the Transmitter before you configure the network settings for the Receiver.


To configure network settings for the Transmitter:

1.

Activate the serial menu as described in Accessing the serial menu on page 14.

2.

Choose option 2 to access the Transmitter menu. If the password option is enabled, you will be

prompted for a password. See Authentication on page 24.

3.

Type the password and press Enter . The Transmitter Main Menu will appear.

Figure 3.3: Transmitter Main Menu

NOTE: The Reset option in the Transmitter Main Menu applies only to network settings.

4.

Choose Network Configuration. The Network Configuration Menu will appear.

Figure 3.4: Network Configuration Menu


5.

Choose Transmitter Network Config. The Transmitter Network Configuration Menu will appear.

Figure 3.5: Transmitter Network Configuration Menu

6.

Choose Transmitter IP Address.

7.

Type a valid IP address. Press Enter to return to the Transmitter Network Configuration Menu.

8.

Choose Transmitter Netmask.

9.

Type a valid Transmitter Netmask. Press Enter to return to the Transmitter Network

Configuration Menu.

10. Choose Transmitter Default Gateway.

11. Type a valid Transmitter Default Gateway. Press Enter to return to the Transmitter Network

Configuration Menu.

12. Type 0 (zero) and press Enter to return to the Network Configuration Menu.

13. If you made a mistake and do not wish to save the changes you made to the network settings type C and press Enter .

14. To confirm your changes and apply those settings type 0 (zero) and press Enter .

15. A system message will appear that states “Connection to the Transmitter is lost”. You will be automatically returned to the Appliance Selection Menu screen.

16. Choose option 1 to access the Receiver menu. If the password option is enabled, you will be



17. Type the password and press Enter . The Receiver Main Menu will appear.

Figure 3.6: Receiver Main Menu

18. Choose Network Configuration. The Network Configuration Menu will appear.



19. Choose Transmitter IP Config. The Transmitter IP Config menu will appear. The old

Transmitter IP address is displayed beside menu option 1.

Figure 3.8: Transmitter Configuration Menu on the Receiver

20. Choose Transmitter IP Address. Type the new IP address for the Transmitter. Press Enter to return to the Transmitter IP Configuration Menu.



23. To confirm your changes and apply those settings type 0 (zero) and press Enter .

24. The Receiver will now automatically reset to apply the new network configuration. You will be automatically returned to the Appliance Selection Menu screen. The connection to the

Transmitter will be automatically restored.

To configure network settings for the Receiver:

1.


2.

Choose option 1 to access the Receiver menu. If the password option is enabled, you will be



3.

Type the password and press Enter . The Receiver Main Menu will appear.


4.




5.

Choose Receiver Network Config. The Receiver Network Configuration Menu will appear.

The current network settings are visible here.

Figure 3.11: Receiver Network Configuration Menu

NOTE: The Reset option in the Receiver Network Configuration Menu applies only to network settings.

6.

Choose Receiver IP Address.

7.

Type a valid IP address. Press Enter to return to the Receiver Network Configuration Menu.

8.

Choose Receiver Netmask.

9.

Type a valid Receiver Netmask. Press Enter to return to the Receiver Network

Configuration Menu.

10. Choose Receiver Default Gateway.

11. Type a valid Receiver Default Gateway. Press Enter to return to the Receiver Network

Configuration Menu.



14. To confirm your changes and apply those settings, type 0 (zero) and press Enter .

NOTE: Changes to network configurations are applied only after you exit the Network Configuration Menu

15. The Receiver will now automatically reset to apply the new network configuration. During reset, the Receiver will drop its connection to the Transmitter. You will be automatically returned to the Appliance Selection Menu screen. The connection will be restored.


Detecting a Transmitter IP Address

In the event that you forget the IP address of a Transmitter, you can use the serial menu to detect the

IP address of a Transmitter that is connected to the Receiver.

To detect the IP address of a connected Transmitter:

1.

Power down the down the remote computer to which the Transmitter is attached.

NOTE: If the Transmitter receives its power from an external power supply, disconnect the Transmitter from that external power supply.

1.



2.



3.




4.

Choose Transmitter IP Config. The Transmitter IP Config menu will appear. The old

Transmitter IP address is displayed beside menu option 1.

Figure 3.14: Transmitter IP Configuration Menu on the Receiver

5.

Choose Detect Transmitter Address. The following message will be displayed, “Connect the

Transmitter and the Receiver, then power up the Transmitter.”

6.

Power up the Transmitter.

7.

The Receiver will detect the IP address of the connected Transmitter. The Transmitter IP

Configuration Menu will refresh, and the current IP address of the connected Transmitter will be displayed beside menu option 1.

NOTE: The detected IP address of the connected Transmitter will not be automatically saved.

You must enter the detected IP address manually, by choosing Transmitter IP Address from the Transmitter IP

Configuration Menu.

Authentication

By default, two passwords are required to access the Avocent Emerge ECMS2000U Extender via the serial menu. One password is for access to the serial menus that control the Receiver. The other password is for access to the serial menus that control the Transmitter. In both cases, the default password is “password”.

Authentication for the Receiver

You can change the password settings for the Receiver through the serial menu via the Receiver

Security Configuration Menu.

To access the Receiver Security Configuration Menu:

1.


2.



3.



4.

Choose Security Configuration. The Security Configuration Menu will appear.

Figure 3.15: The Receiver Security Configuration Menu

To disable or enable the Receiver password:

1.

Choose Console Password on the Security Configuration Menu and press Enter . If a password had been enabled, this action will disable the password.

2.

If a password had been disabled, you will be prompted to enter a password.

3.

Type the new password and press Enter .

NOTE: Each password must consist of ASCII characters and contain between 6 and 64 characters.

4.

Confirm the new password. If successful, you will see a message stating that the password has been changed.

5.

Press Enter.

6.

To save your changes and exit the menu, type 0 (zero) and press Enter .

To change the Receiver password:

1.

Choose Change Console Password on the Security Configuration Menu. You will be prompted to enter your current password.

2.

Type your current password and press Enter . You will be prompted to enter the new password.

3.



4.


5.

Press Enter.

6.



If you lose your Receiver password:

If you lose your Receiver password, you can reset the system to the default password with the help of Avocent Technical Support.

1.


2.

Choose option 1 to access the Receiver menu.

3.

You will be prompted to enter your current password.

4.

Type ??????

(six question marks) and press Enter . The serial menu will generate a code and display it to you. The code is a 16 character hex sequence. The serial menu will also prompt you to enter a Key.

Figure 3.16: Password Reset Mode

5.

Contact Avocent Technical Support to obtain the Key. The Technical Support Specialist will ask you for the 16 character hex code. Read out the code exactly as it appears on the serial menu. The Technical Support Specialist will now give you another 16 character hex sequence.

6.

In the serial menu at the Key prompt, type the 16 character hex sequence provided to you by

Avocent Technical Support. Press Enter .

7.

The default password is now active.

For information on how to change your password, see Authentication for the Receiver on page 24.

Authentication for the Transmitter

You can change the password settings for the Transmitter through the serial menu using the

Transmitter Security Configuration Menu.

To access the Transmitter

Se

curity Configuration Menu:

1.


2.



3.



4.

Choose Security Configuration. The Security Configuration Menu will appear.

Figure 3.17: Transmitter Security Configuration Menu

To disable or enable the Transmitter password:

1.

Choose Console Password on the Security Configuration Menu and press Enter . If a password has been enabled, this action will disable the password.

2.

If a password has been disabled, you will be prompted to enter a password.

3.



4.


5.

Press Enter.

6.


To change the Transmitter password:

1.

Choose Change Console Password on the Security Configuration Menu. You will be prompted to enter your current password.

2.

Type your current password and press Enter . You will be prompted to enter the new password.

3.



4.


5.

Press Enter.

6.

To confirm the new password and exit the screen, type 0 (zero) and press Enter .


If you lose your Transmitter password:

If you lose your Transmitter password, you can reset the system to the default password with the help of Avocent Technical Support.

1.


2.

Choose option 2 to access the Transmitter menu.

3.

You will be prompted to enter your current password.

4.

Type ??????

(six question marks) and press Enter . The serial menu will generate a code and display it to you. The code is a 16 character hex sequence. The serial menu will also prompt you to enter a Key.

5.

Contact Avocent Technical Support to obtain the Key. The Technical Support Specialist will ask you for the 16 character hex code. Read out the code exactly as it appears on the serial menu. The Technical Support Specialist will now give you another 16 character hex sequence.

6.

In the serial menu at the Key prompt, type the 16 character hex sequence provided to you by

Avocent Technical Support. Press Enter .

7.

The default password is now active.

For details on how to change your password see Authentication for the Transmitter on page 26.

Flash Upgrading your Emerge Digital Workstation Extender

You can Flash upgrade your Receiver and Transmitter. You can Flash upgrade your Avocent

Emerge ECMS2000U Extender using either XMODEM or HTTP. The Receiver and Transmitter are upgraded separately using individual upgrade files. The upgrade files are supplied by Avocent.

For optimum system performance keep your firmware versions current.

NOTE: Do not use software (XON/XOFF) flow control when using XMODEM.

NOTE: It is recommended that you flash upgrade the Transmitter before you flash upgrade the Receiver.

To Flash upgrade your Transmitter using XMODEM:

1.

Download the Transmitter upgrade file from Avocent.

2.


3.



4.



5.

Choose Firmware Management. The Firmware Management Menu will appear.

Figure 3.18: Transmitter Firmware Management Menu

6.

Choose Transmitter Flash Upgrade Via XMODEM.

7.

Specify the location of the upgrade file and initiate the file transfer.

8.

When the transfer has completed, a message will display stating “Firmware update successful.

Resetting Appliance...” During reset the Transmitter will drop the connection to the Receiver.

A second system message will appear that states “Connection to the Transmitter is lost”. You will be automatically returned to the Appliance Selection Menu screen.

NOTE: If the Transmitter determines that the upgrade file is invalid, the Transmitter cancels the upgrade and maintains the previous firmware version. A message displays indicating that the upgrade has failed.

To Flash upgrade your Transmitter using HTTP:

1.

Download the Transmitter upgrade file from Avocent.

2.


3.



4.



5.

Choose Firmware Management. The Firmware Management Menu will appear.

Figure 3.19: Transmitter Firmware Management Menu

6.

Choose Transmitter Flash Upgrade Via HTTP. You will be prompted to enter the URL for the upgrade file.

7.

Enter the URL for the upgrade file using the following syntax: http://<server ip address>[:server port]/<upgrade file path>

For example: http://192.168.0.1:8080/TX.dld

NOTE: If the server is set up on standard port 80, the port information can be omitted.

8.

To initiate the file transfer press Enter . The connection to the Transmitter will be dropped.

9.


Resetting Appliance...” During reset the Transmitter will drop the connection to the Receiver.

A second system message will appear that states “Connection to the Transmitter is lost”. You will be automatically returned to the Appliance Selection Menu screen.

NOTE: If the Transmitter determines that the upgrade file is invalid, the Transmitter cancels the upgrade and maintains the previous firmware version. A message displays indicating that the upgrade has failed.

To Flash upgrade your Receiver using XMODEM:

1.

Download the Receiver upgrade file from Avocent.

2.


3.



4.



5.


Figure 3.20: Receiver Firmware Management Menu

6.

Choose Receiver Flash Upgrade Via XMODEM. The connection to the Transmitter will be dropped.

7.

Specify the location of the upgrade file and initiate the file transfer.

8.


Resetting Appliance...”

9.

The connection to the Receiver will be restored.

NOTE: If the Receiver determines that the upgrade file is invalid, the Receiver cancels the upgrade and maintains the previous firmware version. A message will display indicating that the firmware upgrade has failed.

To Flash upgrade your Receiver using HTTP:

1.

Download the Receiver upgrade file from Avocent.

2.


3.



4.



5.


Figure 3.21: Receiver Firmware Management Menu

6.

Choose Receiver Flash Upgrade Via HTTP. You will be prompted to enter the URL for the upgrade file.

7.

Enter the URL for the upgrade file using the following syntax: http://<server ip address>[:server port]/<upgrade file path>

For example: http://192.168.0.1:8080/RX.dld

NOTE: If the server is set up on standard port 80, the port information can be omitted.

8.

To initiate the file transfer press Enter . The connection to the Transmitter will be dropped.

9.


Resetting Appliance...”

10. The connection to the Transmitter will be restored.

NOTE: If the Receiver determines that the upgrade file is invalid, the Receiver cancels the upgrade and maintains the previous firmware version. A message will display indicating that the firmware upgrade has failed.


Restoring Factory Default Settings

The serial menu enables you to easily restore the factory default settings of both the Receiver and

the Transmitter. To view a full list of the factory default settings, see Factory Default Settings on page 46.

NOTE: Restoring factory default settings will also reset network settings. Before restoring factory default settings, assess whether this is likely to cause conflicts with other devices on the network.

To restore the Receiver factory default settings:

1.


2.



3.


4.

Choose Restore Factory Defaults.

5.

The Receiver will now automatically reset. You will be automatically returned to the

Appliance Selection Menu screen.

6.

During reset the Receiver will drop the connection to the Transmitter. When reset is complete the Receiver will restore the connection to the Transmitter using the new settings.

To restore the Transmitter factory default settings:

1.


2.



3.


4.

Choose Restore Factory Defaults.

5.

The Transmitter will now automatically reset. During reset the Transmitter will drop the connection to the Receiver. A system message will appear that states “Connection to the

Transmitter is lost”. You will be returned to the Appliance Selection Menu screen. The connection to the Receiver will be restored.

Resetting the Avocent Emerge ECMS2000U Extender

To reset the Receiver:

1.


2.



3.

The Receiver Main Menu will appear.


4.

Choose Reset Appliance. The Reset Appliance Menu will appear.

Figure 3.22: Receiver Reset Appliance Menu

5.

Choose Receiver Reset to initiate the reset. A message will be displayed on the serial menu that states “Resetting appliance...”. During reset the connection to the Transmitter is dropped.

When the reset is complete, you will be automatically returned to the Appliance Selection

Menu. The connection to the Transmitter will be automatically restored.

To reset the Transmitter:

1.


2.



3.

The Transmitter Main Menu will appear.

4.

Choose Reset Appliance. The Reset Appliance Menu will appear.

5.

Choose Transmitter Reset to initiate the reset. A message will be displayed on the serial menu that states “Resetting appliance...”. During reset the Transmitter will drop the connection to the

Receiver. A second system message will appear that states “Connection to the Transmitter is lost.” You will be automatically returned to the Appliance Selection Menu screen. The connection will be automatically restored.

Viewing System Information

The serial menu enables you to display the firmware release and details of the Receiver and of the Transmitter.

To view Receiver system information:

1.


2.



3.



4.

Choose Appliance Information. The Appliance Information Menu will appear.

Figure 3.23: Appliance Information Menu

5.

Choose Receiver Appliance Information. The Receiver Appliance Information Menu will appear.

The Receiver Appliance Information Menu screen contains the following information: Receiver name; EID number; release version; application; boot and FPGA firmware version numbers; and the manufacturing part number. All values are read-only.

Figure 3.24: Receiver Appliance Information Menu

To view Transmitter system information:

1.


2.



3.


4.

Choose Appliance Information. The Appliance Information Menu will appear.


5.

Choose Transmitter Appliance Information. The Transmitter Appliance Information Menu will appear.

The Transmitter Appliance Information Menu screen contains the following information:

Transmitter name; EID number; release version; application; boot and FPGA firmware version numbers; and the manufacturing part number. All values are read-only.

Configuring Video Input Settings

The Avocent Emerge ECMS2000U Extender system is capable of transmitting either digital (DVI) or analog video (VGA) from the remote computer to your monitor. To enable the system to transmit the appropriate video signal for your monitor, you must first configure the video input settings for the Transmitter.

NOTE: Video-display problems may occur if video input settings are not configured correctly,

1.


2.



3.


4.

Choose Console Settings. The Console Settings Menu will display. The current video input setting is displayed beside menu item 1. Target Video

Figure 3.25: Transmitter Console Settings Menu

5.

Choose Target Video. The Target Video Menu will display.


Figure 3.26: Transmitter Target Video Menu

6.

To toggle between DVI or VGA, choose menu item 1. Target Video - DVI/VGA.

7.

The updated setting will be displayed beside 1. Target Video - DVI/VGA.

8.


The unit resets after you press Enter .

Session Retry Settings

The Avocent Emerge ECMS2000U Extender is designed to automatically establish a connection between the Receiver and the remote computer. By default, if the Receiver cannot immediately establish a connection with the remote computer it will retry once per second until a connection is successfully established. You can change the default session retry settings using the serial menu.

To access the Session Retry Menu:

1.


2.



3.


4.

Choose Console Settings. The Console Settings Menu will appear.


5.

Choose Session Retry. The Session Retry Menu will appear.

Figure 3.27: Session Retry Menu

To change the retry settings:

1.

Access the Session Retry Menu via the serial menu as described above.

2.

To change the time interval between retry attempts, choose Session Retry Timeout Seconds.

You will be prompted to enter a new timeout value in SS (seconds) format.

3.

Type a value between 1 and 60 (inclusive) and press Enter .

4.

To confirm your selection and exit the screen, type 0 (zero) and press Enter .

Audio Performance Settings

You can use this option to modify the audio performance settings or to disable audio support. There are three settings available: high, medium and off. The high setting provides the best audio performance and should be used when high network bandwidth is available. The medium setting should be used if network bandwidth is limited or if the network latency is high. If you choose off audio support will be disabled.

NOTE: To ensure that audio operates correctly, configure the Receiver and the Transmitter with identical audio performance settings.

To change the audio performance setting for the Transmitter:

1.


2.



3.



4.

Choose Console Settings. The Console Settings Menu will appear. The current audio performance setting is displayed beside menu item 2. Audio Performance.

Figure 3.28: Transmitter Console Settings Menu

5.

Choose Audio Performance. The Audio Performance Menu will appear.This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk symbol *

Figure 3.29: Transmitter Audio Performance Menu

6.

Type the number that corresponds to the audio setting you wish to apply and press Enter .

NOTE: If you choose “off,” audio support will be disabled.

7.

To confirm your selection and exit the screen, type 0 (zero) and press Enter . The unit resets after you press Enter .


To change the audio performance setting for the Receiver:

1.


2.



3.


4.

Choose Console Settings. The Console Settings Menu will appear. The current audio performance setting is displayed beside menu item 4. Audio Performance.

Figure 3.30: Receiver Console Settings Menu

5.

Choose Audio Performance. The Audio Performance Menu will appear.This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk *

Figure 3.31: Receiver Audio Performance Menu

6.

Type the number that corresponds to the audio setting you wish to apply and press Enter.

NOTE: If you choose “off,” audio support will be disabled.

7.

To confirm your selection and exit the screen, type 0 (zero) and press Enter . The unit resets after you press Enter .

A P P E N D IC E S

Appendices

Appendix A: Technical Specifications

During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice.

Table A.1: User Access Node Product Specifications

Network

Ethernet Standard

IP Port Usage

Ethernet II

Port 16384 - Video

Port 16385 - Audio

Port 16386 - Keyboard\Mouse

Ports 4463, 4464, 4465 - Control

Extension Ports

Number

Connectors

User Ports

1

RJ-45

Number

Type

Connectors

Encryption

Type

Console Port

Number

PS/2: 2; USB: 4; DVI-I video: 1; audio microphone: 1; audio line out: 1; power jack: 1

PS/2, USB Type A, DVI-I video

6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB keyboard and mouse; DVI-I, female; 3.5 mm stereo audio jacks, line out and mic; 2.5 mm DC power jack.

Authenticated SSL

Type

Connectors

1

Three-wire Serial interface: RX, TX, GND via 16450-compatible

UART

9-pin D-Shell (DB9)

41


Table A.1: User Access Node Product Specifications (Continued)

Dimensions

H x W x D

Weight

26.5 x 210 x 130 mm (1.04 x 8.27 x 5.12 in)

0.7 Kg (1.54 lb) without packaging, cables, power supply and literature

Environmental

Heat Dissipation 22 W/H

20 W (including power supplied to USB ports) Power Consumption

AC-input power 100-240 V AC

AC-input current rating 1 A

AC-frequency 50/60 Hz

Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)

Storage Temperature

Transit Temperature

-20° to 60° Celsius (-4° to 140° Farenheit)


Operating Humidity

Storage Humidity

Supported Hardware

10 to 90% noncondensing

5 to 95%

Peripherals

Keyboard

Mouse

PS/2 keyboard and mouse, USB keyboard and mouse, speakers, microphone

Standard 104/105/109 keyboards for PC, Macintosh, and Sun

USB keyboards for PC, Macintosh and Sun

Default keyboard drivers are fully supported for Microsoft

Windows, MacOS, Solaris and Red Hat Linux

2-, 3-, and 5-button; scroll and tilt wheel

Table A.1: User Access Node Product Specifications (Continued)

Video Resolution 640 x 350 @ 85 Hz

640 x 480 @ 60 Hz

640 x 480 @ 72 Hz

640 x 480 @ 75 Hz

640 x 480 @ 85 Hz

720 x 400 @ 70 Hz

720 x 400 @ 85 Hz

800 x 600 @ 60 Hz

800 x 600 @ 72 Hz

800 x 600 @ 75 Hz

800 x 600 @ 85 Hz

1024 x 768 @ 60 Hz

1024 x 768 @ 70 Hz

1024 x 768 @ 75 Hz

1024 x 768 @ 85 Hz

1152 x 864 @ 75 Hz

1280 x 960 @ 60 Hz

1280 x 1024 @ 60 Hz

Check www.avocent.com for the latest list of supported video resolutions and refresh rates.

Video Standard

Color Depth

Audio Standard

Audio Performance

High Performance

DDC version 2B

24 Bit

PC99

Medium Performance

Line out:

44.1 kHz over stereo channels at a resolution of 16 bits

Microphone:

44.1 kHz over a single channel at a resolution of 16 bits

Line out:

8 kHz over stereo channels at a resolution of 16 bits

Microphone:

8 kHz over a single channel at a resolution of 16 bits

Target Sync Types

(Analog output only)

Safety and

EMC Approvals and

Markings

Separate horizontal and vertical

UL, FCC, cUL, CE

Appendices 43


Table A.2: Computer Access Node Product Specifications

Network

Ethernet Standard

Extension Ports

Number

Ethernet II

1

Connectors RJ-45

Console Ports

Number

Type

Connectors

USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1

USB Type A, DVI-I video

USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out and mic; 2.5 mm DC power jack.

Encryption

Type

Dimensions

H x W x D

Authenticated SSL

68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in)

0.3 Kg (0.66 lb) including cables Weight

Environmental

Heat Dissipation

Power Consumption

22 W/H

6 W

AC-input power 100-240 V AC

AC-input current rating 1 A

AC-frequency

DC-input power

50/60 Hz

5 V

DC-input current rating 1.1 A

Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)

Storage Temperature

Transit Temperature

Operating Humidity

Storage Humidity



10 to 90% noncondensing

5 to 95%

Table A.2: Computer Access Node Product Specifications (Continued)

Supported Hardware

Video Resolution

Video Standard

Color Depth

Audio Standard

Audio Sampling

Target Sync Types

(Analog input only)

Safety and

EMC Approvals and

Markings

CRT 1280 x 1024 @ 60 Hz

LCD 1280 x 1024 @ 60 Hz

DDC version 2B

24 Bit

PC99

44.1 kHz over a single channel at a resolution of 16 bits

Separate horizontal and vertical

UL, FCC, cUL, CE

Appendices 45


Appendix B: Factory Default Settings

Table B.1: Avocent Emerge ECMS2000U Extender


Name RX_<MAC address>

192.168.13.1

IP Address

Default Gateway 0.0.0.0

255.255.255.0

Netmask

OSD Hotkey Sequence PRINT SCREEN

OSD Inactivity Timer

OSD Inactivity Check

Box

00 hours 10 minutes

Enabled

Session Inactivity Timer 00 hours 10 minutes

Session Inactivity

Check Box

Disabled

Session Retry Timeout 1 second

Audio Performance Medium

Network Speed

Password

Auto-Negotiate

‘password’


Name TX_<MAC address>

IP Address

Default Gateway

Netmask

Audio Performance

Network Speed

Password

Video

192.168.13.2

0.0.0.0

255.255.255.0

Medium

Auto-Negotiate

‘password’

DVI

Appendices 47

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.

Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2.

Check our web site at www.avocent.com/support to search the knowledge base or use the online service request.

3.

Call the Avocent Technical Support location nearest you.

Please have the product serial number available when contacting Avocent Technical Support.


Appendix D: Troubleshooting

No power status light on User Access Node

• Verify that the power supply is plugged in correctly.

• Ensure that the power cable from the Avocent-supplied power supply is securely plugged into the User Access Node.

No video on monitor attached to User Access Node

• Verify that the monitor attached to the User Access Node has power.

• Ensure that the video cable from the monitor is securely plugged in to the correct connector on the User Access Node.

• Verify that the remote computer is powered.

• Confirm that a network connection exists between the Computer Access Node and User

Access Node.

• Confirm that the IP address used by the Computer Access Node has not been assigned to a second device on the network.

• Confirm that the IP address used by the User Access Node has not been assigned to a second device on the network.

• Verify that the Computer Access Node is drawing sufficient power from the USB connections on the remote computer and that it has booted correctly:

• If the green LED on the Computer Access Node is on, the Computer Access Node is drawing sufficient power.

• If the Computer Access Node cannot draw sufficient power from the remote computer you will need to obtain an external power supply unit for the Computer Access Node from

Avocent. If connected through a USB hub, ensure that the hub can supply enough power.

• Verify that the correct video setting has been configured in the Computer Access Node serial menu:

• If the remote computer provides DVI only video, verify that the Computer Access Node serial menu has been configured for DVI. Then restart the remote computer.

• If the remote computer provides VGA only video, verify that the Computer Access Node serial menu has been configured for VGA. Then restart the remote computer.

• The Computer Access Node has an internal fan. Verify that the fan is functioning.

• Cycle power to the User Access Node. An informational message should appear on the monitor for a brief moment. If the message does not appear, check the monitor by plugging the video cable from the monitor directly into the remote computer to verify that the monitor is working and that the remote computer is generating active video. If this is functioning, check that the display settings for your remote computer are set no higher than a resolution of 1280 x

1024 at 60 Hz refresh rate. If the monitor does not function correctly, replace it.

Appendices 49

• If the Computer Access Node has been power cycled (by unplugging the USB cables), ensure that all other cables are disconnected before reconnecting the Computer Access Node. Ensure that you connect the USB cables first.

No mouse or keyboard operation from peripherals attached to


• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on the User Access Node. Match the connector color codes (green for mouse and purple for keyboard).

• Ensure that both of the USB connectors from the Computer Access Node are securely connected to the correct connectors on the remote computer.

• If the remote computer can provide only one USB port for the Computer Access Node:

• Use an external power supply for the Computer Access Node

• Ensure that the Computer Access Node USB cable labeled “2” is attached to the available

USB port of the remote computer

• Ensure that the correct keyboard layout is configured on the remote computer for the keyboard you are using.

• Retest the mouse and keyboard by connecting them directly to the remote computer and rebooting. If one does not function correctly, replace it.

No audio from speakers attached to User Access Node

• Ensure that the audio cable is securely plugged into the line-out port of the remote computer

(should be color-coded green).

• Ensure that the speaker cable is securely plugged into the line-out port of the

User Access Node.

• Verify that the audio sample rate has not been set to “off” for either the Computer Access Node

or the User Access Node. See Audio Performance Settings on page 38.

• Ensure that the same audio sample rate has been set for both the Computer Access Node and

the User Access Node. See Audio Performance Settings on page 38.

• Verify that the speakers are powered.

• Retest the speakers by connecting them directly to the remote computer. If they do not function correctly, replace them.

Poor sound quality from speakers attached to User Access Node

4.

Ensure that the same audio sample rate has been set for both the Computer Access Node and

the User Access Node. See Audio Performance Settings on page 38.

Poor video quality on monitor attached to User Access Node

• Reset video by pressing < F11 >.


• Ensure that the video cable from the monitor is securely plugged in to the correct connector on the User Access Node.

• Check the video quality using a different monitor.

Connection to remote computer is lost

• Verify that the network cable is securely connected to the RJ-45 connector at the rear of the

User Access Node.

•

Verify that the User Access Node is linked to the network and that it is receiving data. See LED

Identification on page 13.

• Verify that the remote computer is powered.

• Ensure that both of the USB connectors from the Computer Access Node are securely connected to the correct connectors on the remote computer.

• Verify that the Computer Access Node is drawing sufficient power from the USB connections on the remote computer and that it has booted correctly:

• If the green LED on the Computer Access Node is on, the Computer Access Node is drawing sufficient power.

• If the Computer Access Node cannot draw sufficient power from the remote computer, obtain an external power supply unit for the Computer Access Node from Avocent.

• The Computer Access Node has an internal fan. Verify that the fan is functioning.

• Ping the Computer Access Node from another PC on the network to ensure it is connected.

•

Reset the Computer Access Node. See Resetting the Avocent Emerge ECMS2000U Extender on page 33.

•

Reset the User Access Node. See Resetting the Avocent Emerge ECMS2000U Extender on page 33.

• Verify that the Ethernet network is fully operational.

Y S OL

YS Solutions Co., Ltd.

YS Solutions Co.,Ltd.

TOKYO

Kouji-machi Tsuruya Hachiman Blug.6F, 2-4,Koujimachi,

Chiyoda-ku, Tokyo 102-0083 Japan

Tel:+81-3-5212-3521 Fax:+81-3-5212-3524

OSAKA

Nishi-Nakajima Shin-Osaka Blug.611, 5-10-5,NIshi-Nakajima,

Yodogawa-ku, Osaka 532-0011 Japan

Tel:+81-6-4806-7088 Fax:+81-6-6300-0122

E-mail:[email protected]

URL:http://www.ysol.co.jp

590-386-001A

Emerge

TM

ECMS2000U

Digital Workstation Extender

Installer/User Guide

Avocent ECMS2000U User guide

For Technical Support:

590-704-501A

Digital Workstation Extender

Installer/User Guide

Avocent Emerge

ΤΜ

ECMS2000U Digital

Workstation Extender

Installer/User Guide

List of Figures

List of Tables

Product Overview

Features and Benefits

Safety Precautions

Installation

Getting Started

Needed to install the Avocent Emerge ECMS2000U Extender

Needed for non-standard installations

Mounting Option

Installation Options

Point-to-point installation

Connecting Power

Networked Installation

Operations

Overview

LED Identification

Accessing the System

The Serial Menu

Accessing the serial menu

Navigating the serial menu

Configuring Network Settings

Detecting a Transmitter IP Address

Authentication

Se

Flash Upgrading your Emerge Digital Workstation Extender

Restoring Factory Default Settings

Resetting the Avocent Emerge ECMS2000U Extender

Viewing System Information

Configuring Video Input Settings

Session Retry Settings

Audio Performance Settings

Appendices

Appendix A: Technical Specifications

Appendix B: Factory Default Settings

Appendix C: Technical Support

Appendix D: Troubleshooting

No power status light on User Access Node

No video on monitor attached to User Access Node

No mouse or keyboard operation from peripherals attached to

User Access Node

No audio from speakers attached to User Access Node

Poor sound quality from speakers attached to User Access Node

Poor video quality on monitor attached to User Access Node

Connection to remote computer is lost

YS Solutions Co.,Ltd.

Digital Workstation Extender

Installer/User Guide

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Table of contents