Motorola | Motorokr U9 | User`s guide | Motorola Motorokr U9 User`s guide

Congratulations on your purchase of the stylish
MOTOROKR™ U9 flip phone.
Whether you’re a talker, a texter, or just love listening
to music on the move, the MOTOROKR U9 does it all.
For more information: To read feature instructions
on your phone, press s > m Tools > Help. To
download your phone’s complete user’s guide or
see a Web tutorial, visit
Note: We recommend that you use
Motorola-approved accessories only, such as SanDisk
microSD memory cards. Other accessories may not
be compatible with your phone. Visit for details.
Getting Started Guide
let’s go
4 microSD
more information
user’s guide:
your phone
your phone
Camera Lens
Charge Indicator
Indicator Light
Right Soft Key
Voice Command
(on side of phone)
Volume Keys
Side Select Key/
Camera Key
Voice Command
Lanyard Hook
(on top of phone)
Clear/Back Key
Left Soft Key
External Display
Handsfree Speaker
(on back of phone)
Turn on/off, hang
up, exit menus.
Go online.
Micro-USB Port
(on bottom of phone)
Make & answer
Open menu, select
menu items.
Micro-USB Port
Scroll up/down/
Tip: Press s to open the main menu and select
menu options. Press
D to delete letters or numbers,
or to go back one menu.
Here are a few essential basics:
Yes, your phone makes calls too!
turn phone on & off
make a call
Press and hold O for a few
Enter a phone number and
press N.
seconds, or until the display turns
on or off.
answer a call
menu navigation
When your phone rings or
From the home screen,
vibrates, open the phone flip or
press s to open the
press N to answer.
Main Menu.
end a call
Press S up, down, left, or right
To “hang up,” close the phone flip
to scroll to a menu feature.
Press s to select the
highlighted menu feature.
or press O.
redial a number
1 From the home screen, press N to see a list
of recently dialed calls.
Scroll to the number you want to call, and
When music is what you need...
flip closed
play music
When a song or playlist starts to play, close the phone
To play music on your phone, you can use the native
music player.
native music player
Find it: s > j Media > Media Finder > Music Library
flip and use the touch keys to control song playback in
the external display.
Tip: For best results, use the flat part of your finger to
activate the touch key controls.
> all songs
Press volume
keys to change
song playback
Select a song or playlist from these categories:
Recently Played, Shuffle Songs (play all songs in random order),
All Songs, Playlists, Artists, Albums, Genres, or Composers.
Note: To load music onto your computer and then
Song Title
transfer it to your phone, see your User’s Guide.
Press to skip to
previous song.
Press & hold
to rewind.
Press to skip
to next song.
Press & hold
to fast-forward.
Press to
the song.
contact list
It’s your phone, make it that way!
Saving and calling your contacts is effortless.
home screen shortcuts
store a phone number
(Network/subscription dependent feature) From
You can store a phone number in your list of Contacts.
the home screen, press S up, down, left, or right as
Note: You can store a new contact in phone
shortcuts to your favorite features.
memory, or store the contact both in phone memory
To change shortcut icons in the home screen:
and on your SIM card. When you choose to store a
Find it: s > u Settings > Home Screen > NaviKey Shortcuts
contact to both locations, only the contact’s name
> Up, Down, Left, or Right
and phone number are stored on the SIM card.
Select a direction, then choose the feature you want
To store a phone number:
to open when you press the navigation key in that
Enter a phone number in the home screen.
Press Save.
To show or hide shortcut icons in the home screen:
Enter a name for the phone number, and enter
Find it: s > u Settings > Home Screen > NaviKey Shortcuts
> Icon Display > Show or Hide
other information as desired.
in addition to storing it in phone memory, select
Save to SIM Card.
Change the wallpaper image in the home screen:
Find it: s > u Settings > Home Screen > Change Wallpaper
If you want to save the number on your SIM card
Press Save to store the contact.
> Wallpaper and Graphics > Preloaded Wallpaper, scroll to an image,
Tip: To learn more about storing phone numbers and
press Select
email addresses on your phone, see your
User’s Guide.
flip open
Use the navigation key S to control song playback
when the phone flip is open. When a song is playing,
you see a screen similar to the following:
play a playlist
To create a playlist, see your User’s Guide.
To play a playlist on your phone:
Find it: s > j Media > Media Finder > Music Library > Playlists,
scroll to the playlist, press Options > Play
Press S up to pause/play, press
down to stop. Press S left/right
to skip to previous/next song.
Timer Shows % Played
10/10/2009--910 Kb
Song Title
Select & adjust
music player options.
Return to previous screen.
call a stored phone number
To call a number stored in your contact list:
Find it: s > L Contacts
Scroll to the contact.
Shortcut: In the contact list, press keypad keys
to enter the first letters of the contact you want.
Press s to go to the contact.
Press N to call the contact.
Here are a few messaging basics to get you
read & reply to a message in the
external display
(Network/subscription dependent feature) When
the phone flip is closed and you receive a message,
your phone plays an alert, and the external display
shows New Message from X, where X is the sender’s number
or name.
Note: If you have contacts stored on your SIM card,
To read and reply to the message in the external display:
but the contacts aren’t visible when you open the
contact list, you need to copy the contacts into phone
to scroll to View, then press the side select key to
memory. Press Options > Import Contacts > SIM Card, press Options
> Select All, press Import.
Press the volume keys on the side of your phone
read the message.
When you finish reading the message, press the
side select key to close it.
To answer the message, press the volume keys
to scroll to Quick Reply, then press the side select
menu map
lock external phone keys
You can lock the external phone keys and touch keys
when the phone flip is closed, to prevent accidental
keypresses while playing a song or playlist.
To manually lock the external keys: Close the phone
flip, then press and hold the side select key. The keys
remain locked until you open the phone flip.
To automatically lock the external keys, see your
User’s Guide.
close the music player
From the music player screen or home screen,
press O to close the music player.
• Media Finder
• Camera
• Video Camera
• Voice Recorder
Games & Apps
Call History
• Fido IM
• MobileMail
• Messages
• Create Message
• Inbox
• My Folders
• Templates
• Drafts
• Outbox
• Sent Messages
• Send to Server
• Call Voicemail
• Calendar
• Download Manager
• File Manager
• Alarm Clock
• World Clock
• Calculator
• Dialing Services
• Task List
• Notes
• Help
• Profiles
• Themes
• Home Screen
• Connections
• Call Settings
• Phone Settings
• Internet
• Network
• Security
This is the standard main menu layout.
Your phone’s menu may be different.
battery conservation tips
Press the volume keys to scroll to a pre-written
extend battery life
Using certain features can quickly deplete your
quick note message, then press the side select
battery’s charge. These features can include playing
key to select it.
music or video clips, and using Bluetooth®
Tip: Your phone stores a variety of pre-written
wireless connections.
quick notes, and you can create and store
You can conserve your battery’s charge by doing the
additional quick notes. For more information,
see your User’s Guide.
Set your display to turn off sooner: Press s
Press the volume keys on the side of your phone
> u Settings > Phone Settings > Display Settings > Display Timeout
to scroll to Send, then press the side select key to
> 5 Seconds.
send your reply.
Turn off the internal display screensaver:
To learn more about sending and receiving messages
Press s > u Settings > Phone Settings > Display Settings
with your phone, see your User’s Guide.
> Screensaver > Off.
send a message
Press s > u Settings > Themes, press Options > Edit,
(Network/subscription dependent feature) To send
press S right to select the images tab $, press
a message to a compatible phone or to an email
S down to scroll to External Screensaver, press s,
Find it: s > g Messages > Messages > Create Message
To learn more about sending and receiving messages
with your phone, see your User’s Guide.
Turn off the animated external screensaver:
scroll to None, press s.
Turn off Bluetooth® power when not in use:
Press s > u Settings > Connections > Bluetooth, press
Options > Manage> Setup Bluetooth > Off.
the small print
battery use & safety
DAMAGE. Most battery issues arise from improper handling of batteries, and particularly
from the continued use of damaged batteries.
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change
the form of your battery.
• Don’t let the phone or battery come in contact with water. Water can get into
the phone’s circuits, leading to corrosion. If the phone and/or battery get wet, have
them checked by your carrier or contact Motorola, even if they appear to be working
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry,
stay in prolonged contact with the battery contact points, the battery could become
very hot.
• Don’t place your battery near a heat source. Excessive heat can damage the
phone or the battery. High temperatures can cause the battery to swell, leak, or
malfunction. Therefore:
• Do not dry a wet or damp battery with an appliance or heat source, such as a hair
dryer or microwave oven.
• Avoid leaving your phone in your car in high temperatures.
• Do avoid dropping the battery or phone. Dropping these items, especially on a
hard surface, can potentially cause damage.
• Do contact your service provider or Motorola if your phone or battery has
been damaged from dropping or high temperatures.
AND SAFEGUARDS. To aid consumers in identifying authentic Motorola batteries from
non-original or counterfeit batteries (that may not have adequate safety protection),
Motorola provides holograms on its batteries. Consumers should confirm that any battery
they purchase has a “Motorola Original” hologram.
Motorola recommends you always use Motorola-branded batteries and
chargers. Motorola mobile devices are designed to work with Motorola batteries. If you
see a message on your display such as Invalid Battery or Unable to Charge, take the
following steps:
• Remove the battery and inspect it to confirm that it has a “Motorola Original”
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and retry charging it;
• If the message remains, contact a Motorola Authorized Service Center.
Important: Motorola’s warranty does not cover damage to the phone caused by
non-Motorola batteries and/or chargers.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper battery disposal is not only important for safety, it benefits the environment.
Consumers may recycle their used batteries in many retail or service provider locations.
Additional information on proper disposal and recycling may be found on the Web:
• (in English only)
Disposal: Promptly dispose of used batteries in accordance with local
regulations. Contact your local recycling center or national recycling
organizations for more information on how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
service & repairs
standards that were developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age or health.
The exposure standard for wireless mobile phones employs a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC and by the Canadian
regulatory authorities is 1.6 W/kg.1 Tests for SAR are conducted using standard operating
positions accepted by the FCC and by Industry Canada with the phone transmitting at its
highest certified power level in all tested frequency bands. Although the SAR is determined
at the highest certified power level, the actual SAR level of the phone while operating can
be well below the maximum value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required to reach the network. In general,
the closer you are to a wireless base station, the lower the power output.
Before a phone model is available for sale to the public in the U.S. and Canada, it must be
tested and certified to the FCC and Industry Canada that it does not exceed the limit
established by each government for safe exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) reported to the FCC and available for review
by Industry Canada. The highest SAR value for this model phone when tested for use at the
ear is 1.36 W/kg, and when worn on the body, as described in this user guide, is 0.56 W/kg.
The SAR value for this product in its data transmission mode (body-worn use) is 1.36 W/kg.
(Body-worn measurements differ among phone models, depending upon available
accessories and regulatory requirements).2
While there may be differences between the SAR levels of various phones and at various
positions, they all meet the governmental requirements for safe exposure. Please note that
improvements to this product model could cause differences in the SAR value for later
products; in all cases, products are designed to be within the guidelines.
Additional information on Specific Absorption Rates (SAR) can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
or the Canadian Wireless Telecommunications Association (CWTA) Web site:
1. In the United States and Canada, the SAR limit for mobile phones used by the public is
1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial
margin of safety to give additional protection for the public and to account for any variations in
2 The SAR information includes the Motorola testing protocol, assessment procedure, and
measurement uncertainty range for this product.
European Union Directives Conformance Statement
Hereby, Motorola declares that this product is in compliance with:
•The essential requirements and other relevant provisions of Directive
•All other relevant EU Directives
EU Conformance
The above gives an example of a typical Product Approval Number.
You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to
R&TTE Directive) at To find your DoC, enter the Product Approval
Number from your product’s label in the “Search” bar on the Web site.
For instructions on how to obtain a copy of any source code being made publicly available by
Motorola related to software used in this Motorola mobile device you may send your
request in writing to:
OSS Information
If you have questions or need assistance, we're here to help.
Go to, where you can select from a number of customer
care options. You can also contact the Motorola Customer Support Center at
1-800-331-6456 (United States), 1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
Specific Absorption Rate Data
SAR Data
This model wireless phone meets the government’s requirements for
exposure to radio waves.
Your wireless phone is a radio transmitter and receiver. It is designed and manufactured
not to exceed limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government and by the Canadian
regulatory authorities. These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The guidelines are based on
OSS Management
600 North US Hwy 45
Libertyville, IL 60048
The Motorola website also contains information regarding
Motorola’s use of open source.
Motorola has created the to serve as a portal for interaction
with the software community-at-large.
To view additional information regarding licenses, acknowledgments and required copyright
notices for open source packages used in this Motorola mobile device, please select “Legal
Notices” from Phone Settings.
Safety and General Information
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Important safety information follows.
This section contains important information on the safe and efficient operation of
your mobile device. Read this information before using your mobile device.
Safety Information
Exposure to Radio Frequency (RF) Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system handling
your call controls the power level at which your mobile device transmits.
Your Motorola mobile device is designed to comply with local regulatory requirements in
your country concerning exposure of human beings to RF energy.
Do not dispose of your battery or mobile device in a fire.
Your battery or mobile device may require recycling in accordance with
local laws. Contact your local regulatory authorities for more
Do not throw your battery or mobile device in the trash.
Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions.
Product Operation
When placing or receiving a phone call, hold your mobile device just like you would a
landline phone.
If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not use
a body-worn accessory supplied or approved by Motorola—or if you hang your mobile
device from a lanyard around your neck—keep the mobile device and its antenna at least
2.5 centimeters (1 inch) from your body when transmitting.
Using accessories not supplied or approved by Motorola may cause your mobile device to
exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our Web site at:
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances your mobile device may cause interference with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If
your mobile device offers an airplane mode or similar feature, consult airline staff about
using it in flight.
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker or defibrillator, consult your
physician before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Read and follow the directions from the manufacturer of your implantable medical device. If
you have any questions about using your mobile device with your implantable medical
device, consult your healthcare provider.
Driving Precautions
The use of wireless phones while driving may cause distraction. Discontinue a call if you
can’t concentrate on driving.
Additionally, the use of wireless devices and their accessories may be prohibited or
restricted in certain areas. Always obey the laws and regulations on the use of these
Responsible driving practices can be found in the “Smart Practices While Driving” section in
this guide (or separate guide).
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often, but not always, posted and can
include fueling areas, such as below decks on boats, fuel or chemical transfer or storage
facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries. In such areas, sparks can occur and cause an explosion or fire.
Do not let your battery, charger, or mobile device get wet.
Listening at full volume to music or voice through a headset may damage
your hearing.
Batteries & Chargers
Caution: Improper treatment or use of batteries may present a danger of fire,
explosion, leakage, or other hazard. For more information, see the “battery use &
safety” section.
Keep Your Mobile Device and Its Accessories Away From
Small Children
These products are not toys and may be hazardous to children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the
product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not
touch or attempt to remove. Stop using your mobile device until the glass is replaced by a
qualified service center.
Some people may be susceptible to epileptic seizures or blackouts when exposed to flashing
lights, such as when playing video games. These may occur even if a person has never had a
previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult with your physician before playing video games or enabling a
flashing-lights feature (if available) on your mobile device.
Discontinue use and consult a physician if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. It is
always a good idea to hold the screen away from your eyes, leave the lights on in the room,
take a 15-minute break every hour, and stop use if you are tired.
Caution About High Volume Usage
Warning: Exposure to loud noise from any source for extended periods of time
may affect your hearing. The louder the volume sound level, the less time is
required before your hearing could be affected. To protect your hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your
ears, ringing in your ears, or muffled speech, you should stop listening to the device through
your headset or headphones and have your hearing checked.
For more information about hearing, see our Web site at
hearingsafety (in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. If you continue to have discomfort during or after such use, stop
use and see a physician.
Use and Care
Use and Care
To care for your Motorola phone, please keep it away from:
liquids of any kind
Don’t expose your phone to water, rain, extreme humidity, sweat, or other
moisture. If it does get wet, don’t try to accelerate drying with the use of
an oven or dryer, as this may damage the phone.
extreme heat or cold
Avoid temperatures below 0°C/32°F or above 45°C/113°F.
Don’t try to dry your phone in a microwave oven.
dust and dirt
Don’t expose your phone to dust, dirt, sand, food, or other inappropriate
cleaning solutions
To clean your phone, use only a dry soft cloth. Don’t use alcohol or other
cleaning solutions.
the ground
Don’t drop your phone.
Industry Canada Notice to Users
Operation is subject to the following two conditions: (1) This device may not cause
interference and (2) This device must accept any interference, including interference that
may cause undesired operation of the device. See RSS-GEN 7.1.5.
Industry Canada Notice
FCC Notice to Users
The following statement applies to all products that have received FCC approval.
Applicable products bear the FCC logo, and/or an FCC ID in the format
FCC-ID:xxxxxx on the product label.
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation. See 47 CFR Sec. 15.19(3).
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Notice
Motorola Limited Warranty for the United States and
Products and Accessories
Products Covered
Products and Accessories as
defined above, unless otherwise
provided for below.
Decorative Accessories and
Cases. Decorative covers, bezels,
PhoneWrap™ covers and cases.
Monaural Headsets. Ear buds and
boom headsets that transmit mono
sound through a wired connection.
Consumer and Professional
Two-Way Radio Accessories.
Products and Accessories that
are Repaired or Replaced.
Length of Coverage
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Limited lifetime warranty for the lifetime of
ownership by the first consumer purchaser of
the product.
Limited lifetime warranty for the lifetime of
ownership by the first consumer purchaser of
the product.
Ninety (90) days from the date of purchase by
the first consumer purchaser of the product.
The balance of the original warranty or for
ninety (90) days from the date returned to the
consumer, whichever is longer.
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to
normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated
capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage,
misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to
the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme
humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the
Products or Accessories for commercial purposes or subjecting the Product or Accessory to
abnormal usage or conditions; or (d) other acts which are not the fault of Motorola, are
excluded from coverage.
Use of Non-Motorola Products and Accessories. Defects or damage that result from
the use of non-Motorola branded or certified Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way by
someone other than Motorola, or its authorized service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date tags that have
been removed, altered or obliterated; (b) broken seals or that show evidence of tampering;
(c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, or
parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of Products, Accessories or
Software due to any communication service or signal you may subscribe to or use with the
Products Accessories or Software is excluded from coverage.
Products Covered
Software. Applies only to physical defects in the
media that embodies the copy of the software (e.g.
CD-ROM, or floppy disk).
Length of Coverage
Ninety (90) days from the
date of purchase.
Software Embodied in Physical Media. No warranty is made that the software will
meet your requirements or will work in combination with any hardware or software
applications provided by third parties, that the operation of the software products will be
uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied in physical
media (e.g. software that is downloaded from the internet), is provided “as is” and without
Who Is Covered?
What Does this Warranty Cover?
This warranty extends only to the first consumer purchaser, and is not transferable.
Subject to the exclusions contained below, Motorola, Inc. warrants its telephones, pagers,
messaging devices, and consumer and professional two-way radios (excluding commercial,
government or industrial radios) that operate via Family Radio Service or General Mobile
Radio Service, Motorola-branded or certified accessories sold for use with these Products
(“Accessories”) and Motorola software contained on CD-ROMs or other tangible media and
sold for use with these Products (“Software”) to be free from defects in materials and
workmanship under normal consumer usage for the period(s) outlined below. This limited
warranty is a consumer's exclusive remedy, and applies as follows to new Motorola
Products, Accessories and Software purchased by consumers in the United States or
Canada, which are accompanied by this written warranty:
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase price of any
Products, Accessories or Software that does not conform to this warranty. We may use
functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories
or parts. No data, software or applications added to your Product, Accessory or Software,
including but not limited to personal contacts, games and ringer tones, will be reinstalled. To
avoid losing such data, software and applications please create a back up prior to
requesting service.
How to Obtain Warranty Service or Other Information
Phones: 1-800-331-6456
Pagers: 1-800-548-9954
Two-Way Radios and Messaging Devices: 1-800-353-2729
All Products: 1-800-461-4575
For Accessories and Software, please call the telephone number designated above
for the product with which they are used.
You will receive instructions on how to ship the Products, Accessories or Software, at your
expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) the name
and location of the installation facility (if applicable) and, most importantly; (e) your address
and telephone number.
What Other Limitations Are There?
Some states and jurisdictions do not allow the limitation or exclusion of
incidental or consequential damages, or limitation on the length of an implied
warranty, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights that
vary from state to state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain exclusive rights
for copyrighted Motorola software such as the exclusive rights to reproduce and distribute
copies of the Motorola software. Motorola software may only be copied into, used in, and
redistributed with, the Products associated with such Motorola software. No other use,
including without limitation disassembly of such Motorola software or exercise of the
exclusive rights reserved for Motorola, is permitted.
Hearing Aid Compatibility with Mobile Phones
Some Motorola phones are measured for compatibility with hearing aids. If the box for your
particular model has “Rated for Hearing Aids” printed on it, the following explanation
When some mobile phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices
are more immune than others to this interference noise, and phones also vary in the amount
of interference they generate.
The wireless telephone industry has developed ratings for some of their mobile phones, to
assist hearing device users in finding phones that may be compatible with their hearing
devices. Not all phones have been rated. Phones that are rated have the rating on their box
or a label on the box.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and
hearing loss. If your hearing device happens to be vulnerable to interference, you may not be
able to use a rated phone successfully. Trying out the phone with your hearing device is the
best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less
interference to hearing devices than phones that are not labeled. M4 is the better/higher of
the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4
is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in
Hearing devices may also be measured for immunity to this type of interference. Your
hearing device manufacturer or hearing health professional may help you find results for
your hearing device. The more immune your hearing aid is, the less likely you are to
experience interference noise from mobile phones.
Hearing Aids
Information from the World Health Organization
Present scientific information does not indicate the need for any special precautions for the
use of mobile phones. If you are concerned, you may want to limit your own or your
children’s RF exposure by limiting the length of calls or by using handsfree devices to keep
mobile phones away from your head and body.
Source: WHO Fact Sheet 193
Further information:
WHO Information
Product Registration
Online Product Registration:
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
subscribe to updates on new products or special promotions. Registration is not required for
warranty coverage.
Please retain your original dated sales receipt for your records. For warranty service of your
Motorola Personal Communications Product you will need to provide a copy of your dated
sales receipt to confirm warranty status.
Thank you for choosing a Motorola product.
Export Law Assurances
This product is controlled under the export regulations of the United States of America and
Canada. The Governments of the United States of America and Canada may restrict the
exportation or re-exportation of this product to certain destinations. For further information
contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs
and International Trade.
Export Law
Caring for the Environment by Recycling
This symbol on a Motorola product means the product should not be disposed of
with household waste.
Recycling Information
Disposal of your Mobile Device and Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste. These items should be
disposed of in accordance with the national collection and recycling schemes operated by
your local or regional authority. Alternatively, you may return unwanted mobile devices and
electrical accessories to any Motorola Approved Service Center in your region. Details of
Motorola approved national recycling schemes, and further information on Motorola
recycling activities can be found at:
Disposal of your Mobile Device Packaging and User’s Guide
Product packaging and user’s guides should only be disposed of in accordance with national
collection and recycling requirements. Please contact your regional authorities for more
California Perchlorate Label
Some mobile phones use an internal, permanent backup battery on the printed circuit board
that may contain very small amounts of perchlorate. In such cases, California law requires
the following label:
“Perchlorate Material – special handling may apply. See
There is no special handling required by consumers.
Perchlorate Label
Privacy and Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please follow
these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Lock your device’s keypad where this feature is
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it
as soon as possible.
• Erase before recycling—Delete personal information or data from your mobile
device prior to disposing of it or turning it in for recycling. For step-by-step instructions
on how to delete all personal information from your device, see the section entitled
“master clear” or “delete data” in the user’s guide.
For information on backing up your mobile device data before erasing it, go to and navigate to the “downloads” section of the consumer Web
page for “Motorola Backup” or “Motorola Phone Tools.”
Privacy and Data Security
• Understanding AGPS—To provide location information for emergency calls, certain
Motorola mobile devices incorporate Assisted Global Positioning System (AGPS)
technology. AGPS technology also can be used in non-emergency applications to track
and monitor a user’s location—for example, to provide driving directions. Users who
prefer not to permit such tracking and monitoring should avoid using such
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at, or contact
your service provider.
Smart Practices While Driving
Drive Safe, Call Smart
Check the laws and regulations on the use of mobile devices and their
accessories in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas—for example,
handsfree use only. Go to (in English only) for more
Your mobile device lets you communicate by voice and data—almost anywhere, anytime,
wherever wireless service is available and safe conditions allow. When driving a car,
driving is your first responsibility. If you choose to use your mobile device while driving,
remember the following tips:
• Get to know your Motorola mobile device and its features such as speed dial
and redial. If available, these features help you to place your call without taking your
attention off the road.
• When available, use a handsfree device. If possible, add an
additional layer of convenience to your mobile device with one of the
many Motorola Original handsfree accessories available today.
• Position your mobile device within easy reach. Be able to
access your mobile device without removing your eyes from the
road. If you receive an incoming call at an inconvenient time, if possible, let your
voicemail answer it for you.
• Let the person you are speaking with know you are driving; if necessary,
suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet,
snow, ice, and even heavy traffic can be hazardous.
• Do not take notes or look up phone numbers while driving. Jotting down a “to
do” list or going through your address book takes attention away from your primary
responsibility—driving safely.
• Dial sensibly and assess the traffic; if possible, place calls when your car is
not moving or before pulling into traffic. If you must make a call while moving,
dial only a few numbers, check the road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may be
distracting. Make people you are talking with aware you are driving and suspend
conversations that can divert your attention away from the road.
• Use your mobile device to call for help. Dial 911 or other local emergency
number in the case of fire, traffic accident, or medical emergencies.*
• Use your mobile device to help others in emergencies. If you see an auto
accident, crime in progress, or other serious emergency where lives are in danger, call
911 or other local emergency number, as you would want others to do for you.*
• Call roadside assistance or a special non-emergency wireless assistance
number when necessary. If you see a broken-down vehicle posing no serious
hazard, a broken traffic signal, a minor traffic accident where no one appears injured,
or a vehicle you know to be stolen, call roadside assistance or other special
non-emergency wireless number.*
Driving Safety
* Wherever wireless phone service is available.
Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
Note: Do not ship your phone to the above address. If you need to return your phone for
repairs, replacement, or warranty service, please contact the Motorola Customer
Support Center at:
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and settings of your
service provider’s network. Additionally, certain features may not be activated by your
service provider, and/or the provider's network settings may limit the feature’s
functionality. Always contact your service provider about feature availability and
functionality. All features, functionality, and other product specifications, as well as the
information contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing. Motorola reserves
the right to change or modify any information or specifications without notice or
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark
Office. The Bluetooth trademarks are owned by their proprietor and used by Motorola,
Inc. under license. All other product or service names are the property of their respective
© 2008 Motorola, Inc. All rights reserved.
Caution: Changes or modifications made in the radio phone, not expressly approved by
Motorola, will void the user’s authority to operate the equipment.
Software Copyright Notice
The Motorola products described in this manual may include copyrighted Motorola and
third-party software stored in semiconductor memories or other media. Laws in the
United States and other countries preserve for Motorola and third-party software
providers certain exclusive rights for copyrighted software, such as the exclusive rights
to distribute or reproduce the copyrighted software. Accordingly, any copyrighted
software contained in the Motorola products may not be modified, reverse-engineered,
distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the
purchase of the Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for the normal,
non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
Manual Number: 6809508A82-B
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