Minicom Advanced Systems SMARTRACK 116 IP User guide

SmartRack 116 IP
User Guide
www.minicom.com
International HQ
North American HQ
Jerusalem, Israel
Linden, NJ, USA
Tel: + 1 908 486 2100
info.usa@minicom.com
Tel: + 972 2 535 9666
minicom@minicom.com
Technical Support – support@minicom.com
5UM20182 V2.0 4/11
Legal Notice
Legal Notice
This manual and the software described in it are furnished under license, and may be
used or copied only in accordance with the terms of such license. The content of this
manual is provided for informational use only, and is subject to change without
notice. It should not in and of itself be construed as a commitment by Minicom
Advanced Systems Limited, which assumes no responsibility of liability for any errors
or inaccuracies that may appear in this book.
The software that accompanies this manual is licensed for use by the Licensee only,
in strict accordance with the software license agreement, which the Licensee should
read carefully before commencing use of the software. Except as permitted by the
license, no part of this publication may be reproduced, stored in retrieval system, or
transmitted in any form of by any means, electronic, mechanical, recording, or
otherwise, without the prior written permission of Minicom Advanced Systems
Limited.
ii | SmartRack 116 IP
About this Document
About this Document
This document provides installation and operation instructions for the SmartRack 116
IP system, produced by Minicom Advanced Systems Limited. It is intended for system
administrators and network managers.
Chapters and Their Contents
1
Introduction
Provides an introduction to the document, SmartRack
Pg. 13
116 IP product overview, features and benefits of
SmartRack 116 IP, client computer operating system
requirements, technical precautions, trademarks, and
terminology used in the document. It also describes
how to safely handle the device, provide feedback on
the user guide, and WEEE Information for Minicom
Customers and Recyclers.
2
Installation
Lists SmartRack 116 IP system components, describes
Pg. 15
the functionalities of the SmartRack 116 IP ports, and
provides instructions for rack mounting the unit and
connecting the system.
3
Configuring the
Provides instructions for logging into the Web
Network
configuration interface, configuring the device ID, IP
Pg. 30
address, and Centralized Management settings,
enabling and configuring SNMP, adding, editing,
removing, and blocking system Users, configuring the
KVM switch, and security settings. It also provides
instructions for installing an SSL certificate, upgrading
firmware, restoring factory settings, and saving
changes and logging out.
4
Conducting a Remote
Describes how to start a remote session, set the
Session
session profile, full screen mode, view system
Pg. 46
information, adjust video settings, manage keyboard
sequences, synchronize mouse pointers, switch to a
different server or device, and disconnect the remote
session.
5
6
7
Troubleshooting –
Describes how to enter Safe mode, restore factory
Safe Mode
defaults, and restore device firmware.
Operating the
Describes how to operate SmartRack 116 IP using the
SmartRack 116 IP
keyboard hotkeys and the OSD, how to upgrade the
Switching System
firmware, and how to troubleshoot problems that occur
Locally
when updating the software.
Technical
Lists and describes SmartRack 116 IP specifications.
Pg. 68
Pg. 72
Pg. 94
Specifications
User Guide | iii
About this Document
8
Video Resolution and
Lists video resolutions and refresh rates.
Pg. 95
Lists recorded SNMP events.
Pg. 97
Refresh Rates
9
SNMP Events Table
Style Conventions
Convention
Used for
Verdana
Regular text.
Arial Bold
Names of menus, commands, buttons, and other elements of the user interface.
Arial Italics
Special terms, the first time they appear.
Monospace
Text entered by the user.
Notes, which offer an additional explanation or a hint on how to overcome a
common problem.
Warnings, which indicate potentially damaging user operations and explain
how to avoid them.
iv | SmartRack 116 IP
Table of Contents
Table of Contents
TABLE OF FIGURES ..................................................................................... X
1
INTRODUCTION .................................................................................. 13
1.1
PRODUCT OVERVIEW.......................................................................... 13
1.1.1 Features and Benefits .......................................................... 13
2
1.2
TERMINOLOGY ................................................................................. 14
1.3
COMPATIBILITY ................................................................................ 14
1.4
CLIENT COMPUTER OPERATING SYSTEM .................................................... 14
1.5
TECHNICAL PRECAUTIONS .................................................................... 14
1.6
SAFETY ......................................................................................... 15
1.7
USER GUIDE FEEDBACK ...................................................................... 15
1.8
TRADEMARKS .................................................................................. 15
1.9
WEEE COMPLIANCE .......................................................................... 15
INSTALLATION ................................................................................... 16
2.1
OVERVIEW ..................................................................................... 16
2.2
SYSTEM COMPONENTS ........................................................................ 16
2.2.1 Hardware Kit ...................................................................... 16
2.2.2 The SmartRack 116 IP Unit................................................... 18
2.3
PRE-INSTALLATION GUIDELINES ............................................................ 19
2.4
RACK MOUNTING SMARTRACK 116 IP ..................................................... 19
2.4.1 Rack Mounting Safety Considerations ..................................... 20
2.4.2 Replacing the Bracket .......................................................... 20
2.4.3 Connecting SmartRack 116 IP to a Rack ................................. 21
2.4.4 Connecting the KVM Switch 116 IP ........................................ 24
2.5
CONNECTING THE SYSTEM ................................................................... 25
2.6
CONNECTING TO THE SERVERS .............................................................. 25
2.6.1 Connecting a RICC/ROC PS/2................................................ 26
2.6.2 Connecting a RICC/ROC USB ................................................ 27
2.6.3 Connecting a RICC SUN........................................................ 28
User Guide | v
Table of Contents
3
2.7
CONNECTING TO THE NETWORK ............................................................. 29
2.8
CONNECTING THE CAT5 CABLES ........................................................... 29
2.9
CONNECTING THE POWER SUPPLY........................................................... 29
CONFIGURING THE NETWORK ............................................................ 30
3.1
BOOT-UP PROCESS ........................................................................... 30
Assigning Static IP Addresses for a Number of Units .......................................................... 31
3.2
LOGGING ONTO THE WEB CONFIGURATION INTERFACE .................................. 32
3.2.1 Web Configuration Interface Tabs.......................................... 33
3.2.2 Web Configuration Toolbar Buttons ........................................ 34
3.3
CONFIGURING THE NETWORK SETTINGS ................................................... 34
3.3.1 Configuring Device ID Settings.............................................. 34
3.3.2 Configuring the Device IP Address ......................................... 35
3.3.3 Configuring Centralized Management Settings ......................... 35
3.4
CONFIGURING NETWORK SNMP SETTINGS ................................................ 36
3.5
CONFIGURING USER SETTINGS .............................................................. 37
3.5.1 Adding a User ..................................................................... 37
3.5.2 Deleting User(s).................................................................. 38
3.5.3 Blocking a User................................................................... 39
3.5.4 Editing User Information ...................................................... 39
3.6
CONFIGURING THE KVM SWITCH ........................................................... 40
3.7
CONFIGURING THE SECURITY SETTINGS ................................................... 41
3.8
PERFORMING ADDITIONAL CONFIGURATION OPERATIONS ............................... 43
3.8.1 Installing an SSL Certificate .................................................. 43
3.8.2 Upgrading Firmware ............................................................ 44
3.8.3 Restoring Factory Settings.................................................... 45
3.9
RELOADING A PAGE ........................................................................... 46
3.10 SAVING CHANGES AND LOGGING OUT ..................................................... 46
4
CONDUCTING A REMOTE SESSION...................................................... 48
4.1
STARTING A REMOTE SESSION .............................................................. 48
4.1.1 Remote Session Toolbar Buttons ........................................... 50
4.2
SHARING A REMOTE SESSION ............................................................... 51
vi | SmartRack 116 IP
Table of Contents
4.2.1 Exclusive Session ................................................................ 52
4.3
DISPLAYING THE TOOLBAR ................................................................... 52
4.4
SETTING THE SESSION PROFILE ............................................................. 52
4.4.1 Full Screen Mode................................................................. 53
4.5
VERIFYING REMOTE PRESENCE SOLUTIONS INFORMATION ............................... 54
4.6
CHANGING THE VIDEO PERFORMANCE SETTINGS .......................................... 55
4.7
ADJUSTING THE VIDEO ....................................................................... 56
4.7.1 Refreshing the Video Image .................................................. 56
4.7.2 Automatically Adjusting the Video Image ................................ 57
4.7.3 Manually Adjusting Video Settings ......................................... 57
4.8
MANAGING KEYBOARD SEQUENCES ......................................................... 59
4.8.1 Adding A Keyboard Sequence................................................ 59
4.8.2 Recording a New Custom Key................................................ 61
4.8.3 Editing a Key Sequence........................................................ 62
4.8.4 Deleting Key Sequence(s) .................................................... 62
4.9
SYNCHRONIZING MOUSE POINTERS ......................................................... 62
4.9.1 Manually Synchronizing the Mouse......................................... 63
The USB Option............................................................................................................. 64
Advanced Mouse Emulation ............................................................................................ 65
4.9.2 Aligning the Mouse Pointers .................................................. 66
4.9.3 Calibrating Mouse Pointers.................................................... 66
4.10 SWITCHING TO A DIFFERENT SERVER....................................................... 66
4.11 DISCONNECTING THE REMOTE SESSION.................................................... 67
5
6
TROUBLESHOOTING – SAFE MODE...................................................... 68
5.1
ENTERING SAFE MODE ....................................................................... 68
5.2
RESTORING FACTORY DEFAULTS ............................................................ 70
5.3
RESTORING THE DEVICE FIRMWARE ........................................................ 70
OPERATING THE SMARTRACK 116 IP SWITCHING SYSTEM LOCALLY.. 72
6.1
USING THE KEYBOARD HOTKEYS ............................................................ 72
6.2
USING THE OSD .............................................................................. 72
6.2.1 Navigating the OSD ............................................................. 73
User Guide | vii
Table of Contents
6.2.2 Selecting a Computer .......................................................... 73
6.2.3 Configuring the OSD Settings................................................ 74
6.2.4 Configuring the General Settings ........................................... 74
Configuring Security Settings.......................................................................................... 75
Changing the OSD Hotkey .............................................................................................. 76
Activating Autoskip ........................................................................................................ 77
Serial Port
................................................................................................................. 77
Changing the Keyboard Language ................................................................................... 77
Editing the Switch Name ................................................................................................ 77
Restoring OSD to Factory Defaults (F7) ............................................................................ 77
6.2.5 Configuring the Ports Settings............................................... 77
Editing the Computer Name............................................................................................ 78
Modifying the Keyboard Setting....................................................................................... 78
6.2.6 Configuring the Time Settings ............................................... 79
Setting the Scan, Label, and Timeout Period ..................................................................... 79
6.2.7 Configuring the Users Settings .............................................. 80
6.2.8 Configuring the Security Settings .......................................... 81
6.2.9 OSD Functions (F1) ............................................................. 82
Scanning Computers (F4) ............................................................................................... 83
Tuning (F5) ................................................................................................................. 83
Moving the Label ( F6) ................................................................................................... 83
Inputting and Updating DDC Information (F10) ................................................................. 84
6.3
UPGRADING THE SMARTRACK 116 IP FIRMWARE ......................................... 84
6.3.1 Downloading Update Software and Latest Firmware ................. 85
6.3.2 Update Software System Requirements .................................. 85
6.3.3 Connecting the SmartRack 116 IP System .............................. 85
6.3.4 Connecting the RS232 Download Cable .................................. 85
6.3.5 Installing the Software......................................................... 86
6.3.6 Starting and Configuring the Update Software ......................... 86
6.3.7 Verifying the Version Numbers .............................................. 88
SmartRack 116 IP Switch Version.................................................................................... 88
RICC/ROC Version ......................................................................................................... 89
6.3.8 Obtaining New Firmware ...................................................... 89
Updating the Firmware................................................................................................... 89
Manually Updating the RICC/ROCs................................................................................... 91
6.3.9 Restoring Factory Settings.................................................... 91
viii | SmartRack 116 IP
Table of Contents
6.4
TROUBLESHOOTING – UPDATE SOFTWARE ................................................. 91
6.4.1 Resetting the SmartRack 116 IP Manager or RICC/ROCs ........... 92
6.4.2 Getting the Current Status.................................................... 92
6.4.3 Communication Error Message .............................................. 92
6.4.4 Electricity Failure................................................................. 92
7
TECHNICAL SPECIFICATIONS ............................................................. 94
8
VIDEO RESOLUTION AND REFRESH RATES ......................................... 96
9
SNMP EVENTS TABLE .......................................................................... 97
User Guide | ix
Table of Figures
Table of Figures
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
1 – Rails ................................................................................................... 17
2 – Long Brackets ...................................................................................... 17
3 – Short Bracket ...................................................................................... 17
4 – Bracket Attachment .............................................................................. 17
5 – Flat Screw ........................................................................................... 17
6 – Screws ............................................................................................... 18
7 – Bracket A ............................................................................................ 18
8 – Screw ................................................................................................. 18
9 – Keys................................................................................................... 18
10 – SmartRack 116 IP Switch Ports............................................................. 19
11 – Loosening the Seven Screws ................................................................ 21
12 – Removing the Six Screws..................................................................... 21
13 – Removing the Rear Bracket.................................................................. 21
14 – Inserting and Tightening the Long Bracket ............................................. 21
15 – Exposing Two Screw ........................................................................... 22
16 – Loosening the Screws.......................................................................... 22
17 – Adjusting the Rear Bracket .................................................................. 22
18 – Installing Front and Rear bracket on Cabinet .......................................... 22
19 – Tightening the Seven Screws................................................................ 23
20 – Sliding the SmartRack Console Between the Rails.................................... 23
21 – Rail-lock Switch.................................................................................. 23
22 – Connecting Three Flat Screws to the Rear of the Console.......................... 23
23 – Console in the Rack ............................................................................ 24
24 – Connecting Bracket A to the Sides of the Switch...................................... 24
25 – Sliding Switch into Back of SmartRack ................................................... 24
26 – Tightening the Thumbscrews ................................................................ 25
27 – SmartRack 116 IP System Overview...................................................... 25
28 – ROC PS/2 .......................................................................................... 26
29 – ROC USB ........................................................................................... 26
30 – ROC PS/2 Connections ........................................................................ 27
31 – ROC USB ........................................................................................... 28
32 – RICC SUN.......................................................................................... 28
33 – Boot-Up Process ................................................................................. 31
34 – Web Page .......................................................................................... 32
35 – Logon Page........................................................................................ 32
36 – Network Configuration – Device Tab ...................................................... 33
37 – SNMP Settings ................................................................................... 36
38 – Users Page ........................................................................................ 37
39 – Add User Page ................................................................................... 38
x | SmartRack 116 IP
Table of Figures
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
Delete User Confirmation .....................................................................39
Edit User Page....................................................................................40
KVM Switch Configuration Page for Smart 116 IP ....................................41
Security Page.....................................................................................42
SSL Certificate Page ............................................................................43
Device Version Upgrade Page ...............................................................44
Reboot Confirmation Page....................................................................44
Restore Factory Settings Page ..............................................................45
Device Reboot Confirmation Message.....................................................46
Save Succeeded Message ....................................................................47
Device Rebooting Progress Box .............................................................47
Logon Page after Rebooting..................................................................47
Logon Page........................................................................................49
Remote Session Page ..........................................................................50
Shared Remote Session .......................................................................51
Session Profile Dialog Box ....................................................................53
Remote Presence Solutions Information .................................................54
Performance Settings ..........................................................................56
Video Adjust Progress..........................................................................57
Manual Video Adjustments Controls.......................................................58
Special Key Manager ...........................................................................60
Add a Predefined Key Dialog Box ..........................................................60
Record Macro Box ...............................................................................61
Delete Key(s) Confirmation Box ............................................................62
Relative Mouse Settings.......................................................................63
Windows 7 Mouse Properties ................................................................64
Mouse Emulation Box ..........................................................................65
Safe Mode Procedure...........................................................................68
Login Page.........................................................................................69
Safe Mode Menu .................................................................................69
Warning ............................................................................................70
Additional Warning..............................................................................70
Reboot ..............................................................................................70
Upgrade Succeeded ............................................................................71
OSD Main Window ..............................................................................73
OSD Settings Window..........................................................................74
General Settings Window .....................................................................75
Ports Settings Window.........................................................................78
Time Settings Window .........................................................................79
Users Settings Window ........................................................................80
Security Settings Window ....................................................................81
The OSD HELP Window ........................................................................82
RS232 Cable ......................................................................................86
User Guide | xi
Table of Figures
Figure
Figure
Figure
Figure
Figure
83
84
85
86
87
–
–
–
–
–
SmartRack 116 IP Switch Update Window .............................................. 87
Communication Port Dialog Box ............................................................ 88
Firmware Version Report ..................................................................... 88
Hardware Version Report ..................................................................... 89
Open Dialog Box................................................................................. 90
xii | SmartRack 116 IP
Introduction
Product Overview
1 Introduction
Congratulations on adding SmartRack 116 IP to your remote access tools.
This document provides installation and operation instructions for Minicom’s
SmartRack 116 IP. It is intended for system administrators and network managers,
and assumes that readers have a general understanding of networks, hardware, and
software.
Chapter 3 and Chapter 4 of this guide describe how to configure and operate the
SmartRack 116 IP system remotely over IP. Chapter 6 explains how to operate the
SmartRack 116 IP switching system locally through the On Screen Display (OSD).
1.1 Product Overview
The SmartRack 116 IP system extends your KVM (keyboard, video, and mouse) from
any computer or server over TCP/IP via LAN, WAN, or Internet connection. This
enables you to control, monitor, and manage up to 8/16 remote servers from
wherever you are, inside or outside the organization. SmartRack 116 IP is a costeffective hardware solution, for secure, remote KVM access and control of 8/16
computers/servers from the BIOS level – independent of the OS. One local analog or
one remote digital IP user can access and control 8/16 multi-platform (PS/2, SUN, or
USB) servers.
SmartRack 116 IP is based on Minicom’s innovative ROC technology, in which each
computer/server is directly connected to the switch via ROC dongles using only a
standard CAT5 cable at a distance of up to 30 m / 100 ft in a star configuration. No
external power is needed at the remote ROC.
1.1.1 Features and Benefits
SmartRack 116 IP has the following features and benefits:
BIOS level control to any server’s brand and model, regardless of the server
condition and network connectivity. Covers the entire spectrum of crash
scenarios.
Compatible with all major operating systems. Supports many hardware and
software configurations for the remote client and the target server computers.
Web-based control – Browser based control of a target server from any location,
via a secured standard IP connection.
Multi-user share mode – Allows up to five simultaneous users to share a remote
session. Remote control can be intuitively handed between users with appropriate
permissions.
User Guide | 13
Introduction
Terminology
Security – Supports the highest security standards for encryption (128bit SSL /
256-bit AES) and authentication for remote user and advanced OSD management,
with multi-layer security for the local user.
Centralized Management – Can be controlled by Minicom’s AccessIT systems for
centralized over-IP management of distributed data center locations.
1.2 Terminology
The following table describes terms used in this guide.
Term
Definition
Target server
The computer/server that is accessed remotely via SmartRack 116 IP
Client computer
The PC running a remote SmartRack 116 IP session
Remote session
The process of accessing and controlling target servers connected to SmartRack 116 IP
from a user workstation
1.3 Compatibility
SmartRack 116 IP is compatible with:
PS/2, SUN, and USB computers/servers
Windows, Linux, UNIX, and other major operating systems
1.4 Client Computer Operating System
The client computer operating system must be one of the following:
Windows 2000 or later, with Firefox 3 or Internet Explorer 32-bit 7.0 or later
version
Linux with Firefox 3; 128-bit encryption support is required
1.5 Technical Precautions
This equipment generates radio frequency energy, and if not installed in accordance
with the manufacturer’s instructions, may cause radio frequency interference.
This equipment complies with Part 15, Subpart J of the FCC rules for a Class A
computing device. This equipment also complies with the Class A limits for radio noise
emission from digital apparatus set out in the Radio Interference Regulation of the
Canadian Department of Communications. These above rules are designed to provide
reasonable protection against such interference when operating the equipment in a
14 | SmartRack 116 IP
Introduction
Safety
commercial environment. If operation of this equipment in a residential area causes
radio frequency interference, the user, and not Minicom Advanced Systems Limited,
will be responsible.
Changes or modifications made to this equipment not expressly approved by Minicom
Advanced Systems Limited could void the user’s authority to operate the equipment.
1.6 Safety
The device must only be opened by an authorized Minicom technician. Disconnect the
device from the power source and all cables from the device before service operation!
1.7 User Guide Feedback
Your feedback is very important to help us improve our documentation. Please email
any comments to: ug.comments@minicom.com.
Please include the following information:
Guide name
Part number
Version number (on the front cover)
1.8 Trademarks
All trademarks and registered trademarks are the property of their respective owners.
1.9 WEEE Compliance
This section provides WEEE Information for Minicom Customers and Recyclers.
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and
implementing regulations, when customers buy new electrical and electronic
equipment from Minicom, they are entitled to:
Send old equipment for recycling on a one-for-one, like-for-like basis (this varies
depending on the country)
Send back the new equipment for recycling when it ultimately becomes waste
Instructions for both customers and recyclers / treatment facilities wishing to obtain
disassembly information are provided in our website www.minicom.com.
User Guide | 15
Installation
Overview
2 Installation
2.1 Overview
Install the SmartRack 116 IP system as follows:
1. Remove the SmartRack 116 IP system from the package, and check that all
components are present and in good working condition.
2. Mount the SmartRack 116 IP unit in a rack.
3. Make all hardware connections between the power source, SmartRack 116 IP,
services, network, and KVM console.
4. Power on the SmartRack 116 IP unit.
2.2 System Components
Before installing the SmartRack 116 IP system, verify that you have all the
components on the following list, as well as any other items required for installation.
The SmartRack 116 IP system consists of:
One SmartRack (p/n 0SU52088)
SmartRack Switch (p/n 0SU70006)
One RS232 Download cable (p/n 5CB40419)
ROCS – PS/2, USB (ordered separately)
CAT5 cables (1.5 m provided)
Hardware kit
2.2.1 Hardware Kit
The hardware kit contains the following items:
Rail with front and rear bracket x 2, for rack depth of 614 ~ 800 mm. Right and
left sides are different.
16 | SmartRack 116 IP
Installation
System Components
Figure 1 – Rails
Long bracket x 2. (For increased rack depth of 905 ~ 990mm)
Figure 2 – Long Brackets
Short bracket x 2
Figure 3 – Short Bracket
Bracket attachment x 2
Figure 4 – Bracket Attachment
The short bracket and bracket attachment are for a rack depth of 504 ~ 614
mm and without a KVM switch connected to the drawer.
Flat screws x 6 (for rail mount to console body)
Figure 5 – Flat Screw
User Guide | 17
Installation
System Components
Screws x 6
Figure 6 – Screws
Bracket A with thumbscrew x 2
Figure 7 – Bracket A
Screws x 4
Figure 8 – Screw
Keys x 2
Figure 9 – Keys
2.2.2 The SmartRack 116 IP Unit
The SmartRack 116 IP Switch is illustrated in Figure 10.
18 | SmartRack 116 IP
Installation
Pre-Installation Guidelines
Figure 10 – SmartRack 116 IP Switch Ports
The following table describes the functionality of the ports of the SmartRack 116 IP
Switch.
Port
Functionality
Serial
Not in use
Flash
For updating firmware of the analogue part of the SmartRack 116 IP Switch system - OSD,
Switch, RICCs, and ROCs.
LAN
For connecting to the 10/100 Mbit Ethernet. The LED illuminates green when the unit is
connected to a 100 Mbit/sec network; it illuminates yellow when the unit is connected to a
10 Mbit/sec network.
Server ports
For connecting to the servers via the RICC/ROCs.
2.3 Pre-Installation Guidelines
Place cables away from fluorescent lights, air conditioners, and machines that are
likely to generate electrical noise.
Place the SmartRack 116 IP unit on a flat, clean and dry surface.
The SmartRack 116 IP unit is not intended for connection to exposed outdoor
lines.
Ensure that the maximum distance between each computer and the SmartRack
116 IP unit, does not exceed 10 m / 33 ft for RICCs, and 30 m/100 ft for ROCs.
2.4 Rack Mounting SmartRack 116 IP
Mounting SmartRack 116 IP into a rack can be performed by:
1. Replacing the short bracket with a long bracket, if required for greater rack depth
User Guide | 19
Installation
Rack Mounting SmartRack 116 IP
2. Connecting the SmartRack 116 IP console to the rack
3. Connecting the KVM Switch 116 IP
2.4.1 Rack Mounting Safety Considerations
When mounting SmartRack 116 IP onto a rack, avoid the following conditions:
Elevated operating ambient temperature – The operating ambient temperature of
the rack environment may be greater than the room ambient temperature.
Therefore, take special care when installing the unit in a closed or multi-unit rack
assembly that the environment is compatible with the maximum rated ambient
temperature.
Reduced airflow – Install the equipment in a rack in such a way that the amount of
airflow required for safe operation is not compromised. Leave a gap of at least 5
cm / 2” on each side of SmartRack 116 IP.
Uneven mechanical loading – Uneven loading can cause damage to the equipment
or personal injury. Mount the equipment in the rack in such a way that a
hazardous condition does not result due to uneven mechanical loading.
Circuit overloading – When connecting the equipment to the supply circuit, make
sure that the total power of all the components does not exceed the circuit
capabilities. Overloading of circuits can affect over-current protection and supply
wiring, potentially resulting in fire and shock hazards.
Unreliable earthing – Maintain reliable earthing of rack-mounted equipment. Pay
attention to supply connections other than direct connections to the branch circuit
(for example, use of power strips).
2.4.2 Replacing the Bracket
The rails in your hardware kit come assembled with shorter brackets. These brackets
are appropriate for a rack depth of 504 ~ 614 mm. If this rack depth is suitable for
your needs, proceed to connect the SmartRack 116 IP to the rack (see Section 2.4.3).
If you require a rack depth of 905 ~ 990 mm, replace the shorter brackets with
longer brackets, as described in the following procedure.
The illustrations in the following procedure show the connections to one side of
the SmartRack 116 IP. The connections are the same for the other side..
To replace the bracket:
1. Loosen the seven screws.
20 | SmartRack 116 IP
Installation
Rack Mounting SmartRack 116 IP
Figure 11 – Loosening the Seven Screws
2. Remove the six screws (from the bottom and top edges).
Figure 12 – Removing the Six Screws
3. Remove the rear bracket.
Figure 13 – Removing the Rear Bracket
4. Insert the long bracket into the rail, and then adjust the bracket to fit your cabinet.
Tighten at least 2~3 screws along the length that you need.
Figure 14 – Inserting and Tightening the Long Bracket
5. Repeat steps 1 to 4 for the other side.
2.4.3 Connecting SmartRack 116 IP to a Rack
You can connect the SmartRack 116 IP Switch to a rack, using the supplied hardware
kit.
User Guide | 21
Installation
Rack Mounting SmartRack 116 IP
To connect to a rack:
1. Move the rail until two screws appear.
Figure 15 – Exposing Two Screw
2. Loosen slightly the seven screws.
Figure 16 – Loosening the Screws
3. Adjust the rear bracket to fit your cabinet.
Figure 17 – Adjusting the Rear Bracket
4. Install the front and rear bracket onto the cabinet.
Figure 18 – Installing Front and Rear bracket on Cabinet
5. Tighten the seven screws.
22 | SmartRack 116 IP
Installation
Rack Mounting SmartRack 116 IP
Figure 19 – Tightening the Seven Screws
6. Repeat steps 1 to 5 to connect the other rail to the other side of the rack.
7. Slide the SmartRack console between the rails.
Figure 20 – Sliding the SmartRack Console Between the Rails
8. Unlock and pull both left and right rail-lock switches together, and push the console
all the way into the rack.
Figure 21 – Rail-lock Switch
9. Connect three flat screws to the rear of the console on both sides.
Figure 22 – Connecting Three Flat Screws to the Rear of the Console
User Guide | 23
Installation
Rack Mounting SmartRack 116 IP
The console now sits snugly in the rack.
Figure 23 – Console in the Rack
2.4.4 Connecting the KVM Switch 116 IP
To connect the KVM Switch:
1. Connect Bracket A to the sides of the Switch using the two 6 mm screws provided.
Figure 24 – Connecting Bracket A to the Sides of the Switch
2. Slide Switch 116 IP into the rail and into the back of the SmartRack console until
you hear a click.
Figure 25 – Sliding Switch into Back of SmartRack
3. Secure Switch 116 IP to the rail by inserting the thumbscrews through the bracket
and into the rail and tightening them.
24 | SmartRack 116 IP
Installation
Connecting the System
Figure 26 – Tightening the Thumbscrews
2.5 Connecting the System
Figure 27 illustrates the SmartRack 116 IP system overview.
Figure 27 – SmartRack 116 IP System Overview
2.6 Connecting to the Servers
Each computer/server is directly connected to the SmartRack 116 IP via an
appropriate ROC or RICC using a CAT5 cable in star configuration. No external power
is needed at the remote RICC/ROCs. The RICC/ROCs draw their power from the
computer’s keyboard port (RICC/ROC PS/2, SUN) or from the USB port (RICC/ROC
USB). Figure 28 and Figure 29 illustrate the ROC PS/2 and ROC USB.
User Guide | 25
Installation
Connecting to the Servers
Figure 28 – ROC PS/2
Figure 29 – ROC USB
2.6.1 Connecting a RICC/ROC PS/2
The connections for the RICC PS/2 and ROC PS/2 are exactly the same.
The following figure illustrates the ROC PS/2 connections.
26 | SmartRack 116 IP
Installation
Connecting to the Servers
Figure 30 – ROC PS/2 Connections
You can connect the RICC/ROC PS/2 to a powered on computer, by performing the
steps of the following procedure in order.
To connect the RICC/ROC PS/2 to a powered on computer:
1. Connect the Mouse connector to the computer’s Mouse port.
2. Connect the Keyboard connector to the computer’s Keyboard port.
3. Connect the Screen connector to the computer’s Video card.
Failure to connect in the above order while the server is running may lead to
the mouse malfunctioning until the server is rebooted.
2.6.2 Connecting a RICC/ROC USB
The RICC/ROC USB supports Windows 98 SE and later, MAC, SUN, and SGI, and all
modern Linux distributions. The connections for the RICC USB are exactly the same
as for the ROC USB.
The following figure illustrates the ROC USB and its connections.
User Guide | 27
Installation
Connecting to the Servers
Figure 31 – ROC USB
To connect the RICC/ROC USB:
1. Connect the Screen connector to the computer’s video card.
2. Connect the USB connector to the computer’s USB port.
2.6.3 Connecting a RICC SUN
The following figure illustrates the RICC SUN and its connections.
CAT5 Cable to Switch Server Port
Figure 32 – RICC SUN
To connect the RICC SUN:
1. Connect the Screen connector to the computer’s video card.
2. Connect the Keyboard connector to the computer’s Keyboard port.
28 | SmartRack 116 IP
Installation
Connecting to the Network
2.7 Connecting to the Network
Before powering on SmartRack 116 IP, you can connect the SmartRack 116 IP to the
network.
To connect the SmartRack 116 IP to the network:
1. Connect the network cable to the LAN port of the SmartRack 116 IP.
2.8 Connecting the CAT5 Cables
Perform the following procedure for each computer to which you want to connect
CAT5 cables.
To connect the CAT5 cables:
1. Connect one connector to the RICC/ROC RJ45 port.
2. Connect the other connector to one of the SmartRack 116 IP computer ports.
2.9 Connecting the Power Supply
To connect the power supply to SmartRack 116 IP:
1. Using the power cord provided, connect SmartRack 116 IP to a socket outlet with a
grounding connection.
Only use the power cord supplied with the unit.
2. Switch on SmartRack 116 IP.
User Guide | 29
Configuring the Network
Boot-Up Process
3 Configuring the Network
After the system has been installed and all connections have been made, you must
configure the SmartRack 116 IP system as follows:
1. Configure SmartRack 116 IP’s network settings, which includes configuring:
Device ID settings
SmartRack 116 IP’s IP address
Centralized Management
2. Configure the SNMP settings.
3. Add, edit, remove, and block system Users.
4. Configure the KVM switch settings.
5. Configure the security settings.
You can also perform the following additional operations, as required:
1. Install an SSL certificate.
2. Upgrade firmware.
3. Restore factory settings.
3.1 Boot-Up Process
By default, SmartRack 116 IP boots with an automatically assigned IP address from a
DHCP (Dynamic Host Configuration Protocol) server on the network (see Figure 33 for
an overview of the boot-up process). The DHCP server assigns the SmartRack 116 IP
a valid IP address, gateway address, and subnet mask.
This automatically assigned IP address can be identified according to the SmartRack
116 IP MAC address that appears on the underside of the SmartRack 116 IP box, next
to the device number (D.N.).
If no DHCP server is found on the network, SmartRack 116 IP boots with the static IP
address: 192.168.0.155.
If a DHCP server later becomes available, the unit picks up the IP settings from
the DHCP server. To keep the static IP address, you can disable DHCP, as
explained in Section 3.3.2 on page 35.
30 | SmartRack 116 IP
Configuring the Network
Boot-Up Process
Figure 33 – Boot-Up Process
Assigning Static IP Addresses for a Number of Units
You can connect more than one SmartRack 116 IP to the same network. If there is no
DHCP server, or you want to use static IP addresses, connect the SmartRack 116 IP
units one at a time and change the static IP address of each unit before connecting
the next unit.
User Guide | 31
Configuring the Network
Logging Onto the Web Configuration Interface
3.2 Logging Onto the Web Configuration
Interface
You can complete the initial setup of the SmartRack 116 IP system via the Web
configuration interface.
Only one Administrator at a time can log onto the Web configuration interface. An idle
timeout of 30 minutes terminates the session.
Before logging on the first time, verify that you have the latest Java installed on your
computer. If not, you can download and install Java from: http://www.java.com/en/download/index.jsp
To log into the Web interface:
1. Open your Web browser (Internet Explorer 7.0 / Firefox 3 or later).
2. Type the SmartRack 116 IP system IP address https://IP address/, and press
Enter.
The Web page appears.
Figure 34 – Web Page
3. Click Log On.
Java installs. After installation has completed, the logon page appears.
Figure 35 – Logon Page
32 | SmartRack 116 IP
Configuring the Network
Logging Onto the Web Configuration Interface
4. In User, type the default Administrator name admin and in Password, type access
(both lower case).
5. In Mode, select Configuration.
6. Click Enter.
The Network configuration page appears with the Device tab open.
Figure 36 – Network Configuration – Device Tab
From the Configuration menu, you can configure the network, SNMP, Users,
Switch Configuration, and Security settings. After making all configuration changes,
you must click the
button in the toolbar for the changes to go into effect.
3.2.1 Web Configuration Interface Tabs
The following table summarizes the Web configuration interface tabs.
User Guide | 33
Configuring the Network
Configuring the Network Settings
Tab
Description
Device
For configuration of the device settings, IP address, and centralized management
SMNP
For configuration of network SNMP settings
Users
For adding, editing, deleting, and blocking system Users
Switch Configuration
For configuration of the KVM switch settings
Serial Port
Not in use
Security
For configuration of the security settings
3.2.2 Web Configuration Toolbar Buttons
The following table describes the functionality of the Web configuration toolbar
buttons.
Button
Functionality
Saves the configuration changes
Reloads the device settings into the configuration page parameter settings
Reboots the device
Upgrades the device firmware
Restores the device with factory settings
Installs the SSL certificate onto the device
3.3 Configuring the Network Settings
On the network configuration page (see Figure 36), you can configure the following:
Device ID
Device IP address
Centralized Management
Consult your Network Administrator for the network settings.
3.3.1 Configuring Device ID Settings
You can assign a name to the SmartRack 116 IP device, and select a TCP port.
The default device name consists of the letter ‘D’ followed by the 6-digit device
number (D.N.), which is printed on the silver label on the underside of the SmartRack
116 IP box.
34 | SmartRack 116 IP
Configuring the Network
Configuring the Network Settings
If the DHCP server is published in the DNS server, you can connect to the SmartRack
116 IP system using the device name, as follows: https://DeviceName.
You can select any TCP port from port # 800 to 65535. When managed by
Centralized Management, the port number can be changed from the management
interface, if needed.
Firewall or router security access list must enable inbound communication
through the selected TCP port for the SmartRack 116 IP’s IP address. (Default
TCP port is 900; default Web interface TCP port is 443.)
For client computer access from a secured LAN, the selected ports should be
open for outbound communication.
To configure Device ID settings:
1. In Device Name, type a name for SmartRack 116 IP.
2. In TCP Port, type the number of the port (from 800 to 65535).
3.3.2 Configuring the Device IP Address
When a DHCP server is active on the same network to which SmartRack 116 IP is
connected, the DHCP can provide automatic IP assignment. However, best practices
recommend using MAC address reservations in the DHCP server to ensure that the IP
address of the SmartRack 116 IP will not be changed.
Consult your Network Administrator regarding the use of the DHCP.
If you have access to the server, your configured (or default) SmartRack 116 IP
device name will appear on the DHCP server’s interface, making it easy to
locate.
To configure the device IP address, do one of the following:
Select automatic IP address assignment – Select the Enable DHCP checkbox to
enable a DHCP server that is active on the same network to which SmartRack 116
IP is connected, to provide automatic IP assignment.
Select manual IP address assignment – Clear the Enable DHCP checkbox to disable
the DHCP, and then type the IP Address, Subnet Mask, and Default Gateway for
LAN 1, provided by your Network Administrator.
3.3.3 Configuring Centralized Management Settings
Minicom’s Centralized Management IP-based systems ensure secure control of
servers and network devices, and power and user administration in the data center
User Guide | 35
Configuring the Network
Configuring Network SNMP Settings
environment. The Centralized Management systems combine out-of-band KVM via IP
access with modern IT standards and requirements. They are the most
comprehensive remote server maintenance solutions available in the market today.
To configure Centralized Management settings:
1. Select the Enable Centralized Management checkbox to enable SmartRack 116 IP to
be remotely managed by a Centralized Management system.
When managed by Centralized Management, only Network Configuration is
available from the SmartRack 116 IP configuration page. All other settings, such
as Device Upgrade, Factory Restore, and SSL Certificate are disabled and are
managed from Centralized Management.
2. Select the Manager Auto Discovery checkbox to cause the Centralized Management
system to automatically detect SmartRack 116 IP, if they both reside on the same
network segment.
OR
In Manager IP Address, type the static IP address of the Centralized Management
Manager.
Although not required, it is recommended to type the Manager IP Address even
if the SmartRack 116 IP resides on the same network segment as the
Centralized Management Manager.
3.4 Configuring Network SNMP Settings
You can activate SNMP logging to provide support network monitoring. This will cause
the SmartRack 116 IP to send monitoring events (such as log entries) to the SNMP
server. See Chapter 9 for a list of all recorded SNMP events.
To enable and configure SNMP logging:
1. From the configuration menu, select SNMP.
The SNMP page opens.
Figure 37 – SNMP Settings
36 | SmartRack 116 IP
Configuring the Network
Configuring User Settings
2. Select the Enable Traps checkbox to enable SNMP traps of SmartRack 116 IP events
and operation.
3. In Community, type the name of the SNMP community.
4. In SNMP Manager IP, type the SNMP Server IP address.
3.5 Configuring User Settings
An Administrator can add, edit, remove, and block Users.
There are two levels of user access:
Administrator – has unrestricted access to all windows and settings, and can
change the name and password of all users
User – can access and control target servers, but cannot use advanced mouse
settings and power cycle; cannot access the Web configuration interface
3.5.1 Adding a User
To add a User:
1. From the configuration menu, select Users.
The Users page opens and displays the existing Users.
Figure 38 – Users Page
2. Click the Add button.
The Add User page appears.
User Guide | 37
Configuring the Network
Configuring User Settings
Figure 39 – Add User Page
3. Type a User Name and Password. The password must be at least six alphanumeric
characters long and cannot include the user name, even if other characters are
added.
The “special” characters &, <, >, and ” cannot be used for either the user name
or password.
The User Name and Password parameters depend on the security level chosen
(see Section 3.7 on page 41).
4. In Confirm Password, retype the password.
5. In the Permission dropdown menu, select the permission type: Administrator or
User.
6. Click OK.
The User is added to the list of Users.
3.5.2 Deleting User(s)
You can delete one or multiple Users at a time from the system.
You cannot delete an Administrator who is logged onto the system.
To delete a User:
1. In the Users page (see Figure 38), select User(s) to delete. Select a group of Users
by selecting the first User in the group, pressing the Shift button, and then
selecting the last User.
38 | SmartRack 116 IP
Configuring the Network
Configuring User Settings
2. Click the Delete button.
The Delete confirmation page appears.
Figure 40 – Delete User Confirmation
3. Click Yes.
The User(s) are deleted from the system.
3.5.3 Blocking a User
An alternative to deleting a User is blocking a User. This means that the User’s name
and password is stored, but the User is unable to access the system.
To block a User:
1. In the Add User page (see Figure 39), in the Access parameter, select the Block
checkbox.
3.5.4 Editing User Information
You can change any of the following User parameters: Permission, Access, and
Password.
To edit User information:
1. In the Users page (see Figure 38), select a User and click the Edit button.
The Edit User page appears, with the User’s information in the parameters.
User Guide | 39
Configuring the Network
Configuring the KVM Switch
Figure 41 – Edit User Page
2. Change the Permission and/or Access as required.
3. To change the password, click
.
The Password parameter opens. In the upper textbox, type the new password; in
the lower textbox, confirm the new password.
You cannot change the password of an Administrator who is currently logged on
to the system.
4. Click OK.
The User page opens with the user information changed accordingly.
3.6 Configuring the KVM Switch
When a KVM switch is connected to the SmartRack 116 IP system, configure the
following switch parameters:
The names of the servers connected to the KVM switch – It is recommended to
give the servers connected to SmartRack 116 IP unique names, so that users
accessing the system can easily identify the servers.
To configure a KVM switch:
1. From the configuration menu, select Switch Configuration.
The KVM Switch Configuration page appears.
40 | SmartRack 116 IP
Configuring the Network
Configuring the Security Settings
Server
name
Figure 42 – KVM Switch Configuration Page for Smart 116 IP
The servers that are connected to the selected KVM switch, appear in the Servers
section.
The following information is displayed for each potential server:
The server number
The server name
2. To change the name of a connected server, highlight the current server name, and
type a new name.
3.7 Configuring the Security Settings
This section describes how to configure the security features, such as Account
Blocking, Password Policy, and Idle Timeout.
You can choose a standard or high security level of password. The following table
describes both these options.
User Guide | 41
Configuring the Network
Configuring the Security Settings
Standard Security Policy
At least six characters
High Security Policy
At least eight characters; must include at least one digit, one
uppercase letter, and one of the following “special” characters: !, @, #,
$, %, ^, *, (), _, -, +, =, [], ’, :, ;, ?, /, or {}
Must not include the user name
Must not include the user name
To configure the security settings:
1. From the configuration menu, select Security.
The Security page appears.
Figure 43 – Security Page
2. In the Account Blocking section:
In Block after, type the number of allowable attempts to log in with a wrong
username or password in a time period specified in attempts within, prior to a
forced time lock.
In Block account, select for period to block the account for a specified period of
time, or forever for a total block.
3. Select the High security password policy checkbox to enable the high security
password policy; clear the checkbox for the standard security policy to apply.
4. In Disconnect after, select the timeout inactivity period after which the user is
disconnected from the system. Select No Timeout to disable timeout.
42 | SmartRack 116 IP
Configuring the Network
Performing Additional Configuration Operations
3.8 Performing Additional Configuration Operations
You can perform the following additional operations on SmartRack 116 IP:
Install an SSL certificate.
Upgrade firmware.
Restore factory settings.
3.8.1 Installing an SSL Certificate
You can install an SSL Certificate, to ensure secure transactions between the Web
servers and browsers.
To install an SSL Certificate:
.
1. In the toolbar, select
The SSL Certificate page appears.
Figure 44 – SSL Certificate Page
2. In Certificate file, browse to locate the Cer file.
3. In Private key file, locate the private key file in Microsoft pvk format.
4. In Key password, type the password required to upload the Private Key file.
Each Private Key file is generated with a unique password.
5. Click Install.
The SSL Certificate is installed.
User Guide | 43
Configuring the Network
Performing Additional Configuration Operations
6. Save the changes and restart the system, by clicking the
the
button.
button, and then
3.8.2 Upgrading Firmware
You can upgrade the SmartRack 116 IP firmware to take advantage of new features.
To upgrade firmware:
1. Download the firmware from Minicom’s website at:
http://www.minicom.com/phandlh.htm.
2. Save the firmware file on the client computer.
3. In the toolbar, select
.
The Device Version Upgrade page appears, displaying the current firmware
version on the device.
Figure 45 – Device Version Upgrade Page
4. In Version to upgrade with, browse to locate and upload the firmware file.
5. Verify the current and uploaded version of the firmware.
6. Click Start Upgrade.
The upgrade starts.
7. On upgrade completion, on the toolbar, click
A confirmation box appears.
Figure 46 – Reboot Confirmation Page
44 | SmartRack 116 IP
.
Configuring the Network
Performing Additional Configuration Operations
8. Click Yes.
The unit reboots. After about 30 seconds, the Login page appears.
Depending on the type of firmware upgrade, the following settings may be
erased: User settings, KVM switch settings, mouse and video adjustments, and
RS232 settings. The network settings remain intact. For more information, refer
to the firmware release notes.
3.8.3 Restoring Factory Settings
You can restore the SmartRack 116 IP unit to its factory settings. This restores the
original SmartRack 116 IP parameters, resetting all the information added by the
administrators, including: Network settings*, Servers, Switches, Users, and
Passwords.
•
You have the option to preserve Network settings – as explained in the following
procedure.
The OSD preserves the server names and other settings. You can restore the
OSD settings from the OSD (see Section 0.0.0).
Once reset, the data cannot be retrieved.
To restore factory settings:
1. In the toolbar, select
.
The Restore Factory Settings page appears.
Figure 47 – Restore Factory Settings Page
2. To preserve network settings, select the Preserve network settings checkbox.
3. Click Restore.
Factory settings are restored.
User Guide | 45
Configuring the Network
Reloading a Page
3.9 Reloading a Page
You can load the parameters on any configuration page with the settings from the
SmartRack 116 IP device. This is convenient if you have already changed settings on
the page, and want to restore the device settings.
To reload a page:
1. In the Configuration page toolbar, click the
button.
The parameters are populated with the device settings.
3.10 Saving Changes and Logging Out
Once you have completed configuration changes, you must save them.
Changes to the SSL Certificate and Security pages require saving and restarting.
Saving the configuration changes after changing the Device page restarts the unit
automatically.
To save changes:
1. In the Configuration page toolbar, click the
button.
If you made changes to the Device page, the system automatically prompts you
to reboot and restart the device, by displaying the following device reboot
confirmation box:
Figure 48 – Device Reboot Confirmation Message
1. Click Yes.
A message box informs that Save has completed.
46 | SmartRack 116 IP
Configuring the Network
Saving Changes and Logging Out
Figure 49 – Save Succeeded Message
2. Click OK.
Device reboots, and when it completes a Logon page appears.
Figure 50 – Device Rebooting Progress Box
Figure 51 – Logon Page after Rebooting
3. Type your User name and Password and click Enter.
The Configuration page opens.
To log off:
1. In the screen toolbar, click the
button.
The Configuration screen is closed, and the session closes.
User Guide | 47
Conducting a Remote Session
Starting a Remote Session
4 Conducting a Remote Session
The remote session enables remotely accessing the server connected to SmartRack
116 IP. Before starting a remote session, SmartRack 116 IP must be fully configured.
You can perform the following from the remote session:
Display/hide the toolbar.
Set the session profile.
Display the session in full screen mode.
Verify Remote Presence Solutions information.
Adjust video settings.
Manage keyboard sequences.
Synchronize mouse pointers.
Switch to a different server or device.
4.1 Starting a Remote Session
On first connection, install the Minicom certificate and verify that you have the latest
Java installed on your computer. If not, you can download and install Java from: http://www.java.com/en/download/index.jsp
When using the Firefox browser, install the Minicom Firefox add-on.
The following procedure describes how to log into a remote session from a client
computer.
To log onto a remote session:
1. Open your Web browser (Internet Explorer 7.0 / Firefox 3 or later).
2. Type the SmartRack 116 IP system IP address - https://IP address/ and press
Enter.
The Web page appears (see Figure 34).
3. In the Web page, click Log On.
Java installs. After installation has completed, the logon page appears.
48 | SmartRack 116 IP
Conducting a Remote Session
Starting a Remote Session
Figure 52 – Logon Page
Leave Mode as Remote Access.
4. In User and Password, type the default Administrator name and password, admin
and access respectively (both lower case).
5. Click Enter.
The screen of the target server or the currently selected server on the KVM switch
that is connected directly to SmartRack 116 IP, appears with the SmartRack 116
IP toolbar.
User Guide | 49
Conducting a Remote Session
Starting a Remote Session
Toolbar
Figure 53 – Remote Session Page
The Remote Session page displays:
Server Confirmation label. – This confirms the identity of the current server
accessed, and disappears by default after 30 seconds (this period can be adjusted
in the OSD, as explained in Section 6.2.6). It appears again when switching to a
different server. The currently accessed server identity can be checked any time
by looking at the Server name on the remote client menu.
4.1.1 Remote Session Toolbar Buttons
The following table describes the functionality of the Remote Session toolbar buttons.
Button
Description
Toggle button for displaying/hiding toolbar.
Session button. Pressing this button opens up a dropdown menu for selecting:
Session Profile – enables configuring remote session profile session
About – displays client, firmware, Switch File, and KME version information
50 | SmartRack 116 IP
Conducting a Remote Session
Sharing a Remote Session
Button
Description
Video button. Pressing this button opens up a dropdown menu for performing:
Refresh – for refreshing the video image
Video Adjust – for automatically adjusting the video image
Advanced – for manually setting video settings
Performance – changing video performance by changing mode and/or bandwidth
Keys button. Pressing this button opens up a dropdown menu with predefined key sequence
names and Special Keys item which enables you to: add a keyboard sequence, record a new
custom key, edit an existing key sequence, and delete a key sequence
Mouse button. Pressing this button opens up a dropdown menu for performing:
Calibrate – calibrates the speeds of the mouse pointers of the target server and client
computer in Win98, NT or 2000
Align – for aligning the local mouse pointer with the remote target server mouse pointer
Mouse Settings – for manually synchronizing the mouse pointers
Server button. Pressing this button displays the connected servers. You can switch to a
different server.
Restore button. To toggle Full screen mode on and off.
Logoff button. Closes the current remote session and displays the logon Web page.
4.2 Sharing a Remote Session
Users who want to remotely work on a server at the same time and collaborate their
work, can share a remote session. All users in the remote session can connect to see
the video at the same time and share the Keyboard/Mouse control. Up to five users
can share the same remote session. When connecting to a target server that other users are already connected to, the
following message appears:
Figure 54 – Shared Remote Session
User Guide | 51
Conducting a Remote Session
Displaying the Toolbar
4.2.1 Exclusive Session
When starting a remote session and there are no other logged in users, a user can
prevent other users from connecting to the session (see Section 4.4, step 4). This
means that the user is the only one who can see the video and control the
Keyboard/Mouse, enabling the user to work on the server without anyone seeing or
interfering in the user’s work.
4.3 Displaying the Toolbar
The toolbar appears briefly at the top of the screen (see Figure 53). It disappears
when the mouse is not over it. To make it reappear, glide the mouse over the top of
the screen. To display the toolbar permanently, click the tack icon
on the toolbar.
4.4 Setting the Session Profile
You can set the remote session display features, as follows:
Select the format of the mouse pointer, or hide it.
Hide the toolbar.
Display the session in full screen mode – You can work on the target server as if
you are working on a local computer, using full screen mode. In Full Screen mode,
the desktop window disappears, and is replaced by the accessed target server
desktop.
Prevent other users from logging into the same session.
To set the session profile:
1. On the toolbar, select
> Session Profile.
The Session Profile window appears.
52 | SmartRack 116 IP
Conducting a Remote Session
Setting the Session Profile
Figure 55 – Session Profile Dialog Box
2. In Local Mouse Pointer, select one of the following options to set the appearance of
the client computer mouse pointer:
None – to hide the mouse pointer
Dot – for the mouse pointer to appear as a dot
Default – for the mouse pointer to appear as a regular-shaped mouse cursor
3. In Auto Connect, select:
Auto hide – to hide the toolbar from the next connection onwards
Full Screen – to display the remote session screen in full screen mode from the
next connection onwards. To toggle full screen mode on and off, you can click
the Restore button
(see Section 4.4.1).
4. In Exclusivity, select the Exclusive Session checkbox when starting a remote
session and there are no other logged in users; this prevents other users from
logging into the session.
4.4.1 Full Screen Mode
You can work on the target server as if you are working on a local computer, using
full screen mode. In Full Screen mode, the desktop window disappears, and is
replaced by the accessed target server desktop.
To work in full screen mode:
1. Ensure that the client computer has the same screen resolution as the target
server.
2. On the toolbar, click the Restore button
.
User Guide | 53
Conducting a Remote Session
Verifying Remote Presence Solutions Information
The desktop window disappears.
To exit full screen mode:
1. On the toolbar, click the Restore button
.
The desktop window appears.
Full screen mode can also be activated from the Session Profile box, see
Section 4.4, step 3.
4.5 Verifying Remote Presence Solutions
Information
You can verify the client, firmware, KME (Keyboard/Mouse Emulation firmware), and
Switch file versions installed on your SmartRack 116 IP. This information can assist
system administrators in troubleshooting and support.
To verify Remote Presence Solutions information:
1. On the toolbar, select
> About.
The information screen appears.
Figure 56 – Remote Presence Solutions Information
54 | SmartRack 116 IP
Conducting a Remote Session
Changing the Video Performance Settings
4.6 Changing the Video Performance Settings
From the toolbar, you can alter the video performance settings, by selecting a
different mode or bandwidth.
The mode can be set to:
Fixed – Enables you to select any bandwidth option. For example, in a LAN
environment, it is best to set the bandwidth setting to High. For VPN and Internet
environments, you may want to alter the settings to increase responsiveness.
Adaptive – Automatically adapts to the best compression and colors according to
the network conditions.
You can choose to display more colors for more fidelity, or less colors to reduce the
volume of data transferred through the network. Choosing more colors requires more
bandwidth.
The bandwidth can be set to:
Maximum – For optimal performance when working on a LAN. This gives no
compression and high color (16 bit)
High – For low compression and high color (16 bit)
Medium – For medium compression and either high color or 256 colors;
Recommended when using a standard Internet connection
Low – For high compression and 16 colors
To alter the settings:
1. On the toolbar, select
> Performance.
The Performance dialog box appears.
User Guide | 55
Conducting a Remote Session
Adjusting the Video
Figure 57 – Performance Settings
2. In Mode, select Fixed or Adaptive.
3. For Fixed mode, in Bandwidth, select Maximum, High, Medium (high color or 256
colors), or Low.
4. Click OK.
The chosen setting takes effect and the screen of the last accessed target server
appears.
4.7 Adjusting the Video
There are three ways to adjust the video image:
Refreshing the video image
Automatically adjusting the video image
Manually changing advanced video settings
4.7.1 Refreshing the Video Image
The video image may require refreshing when changing the display attributes of a
target server. Refreshing completely regenerates the video image.
To refresh the video image:
1. On the toolbar, select
The image is refreshed.
56 | SmartRack 116 IP
> Refresh.
Conducting a Remote Session
Adjusting the Video
4.7.2 Automatically Adjusting the Video Image
The video view may need to be adjusted for each target server or new screen
resolution. In most cases, adjusting the video view using the default video settings
gives the optimal view.
To automatically adjust the video image:
1. On the toolbar, select
> Video Adjust.
The progress of video adjustment is displayed.
Figure 58 – Video Adjust Progress
The process takes a few seconds. If the process runs more than a few times, it is
an indication that there is an abnormal noise level. Check the video cable and
verify that no dynamic video application is running on the target server’s desktop.
4.7.3 Manually Adjusting Video Settings
Although automatic adjustment of video generally optimizes the video view, you may
want to fine-tune the results.
You can use the advanced video adjustment options:
To fine-tune the target server video settings after auto adjustment
To adapt to a noisy environment or a nonstandard VGA signal
When in full-screen DOS/CLI mode
After adjusting the video settings manually, you can always revert to automatically
adjusting the video settings, as explained in Section 4.7.2.
To manually adjust the video settings:
1. On the toolbar, select
> Advanced.
The manual controls appear.
User Guide | 57
Conducting a Remote Session
Adjusting the Video
Figure 59 – Manual Video Adjustments Controls
2. In Brightness and Contrast, use the scales to adjust the brightness and contrast of
the displayed image, respectively. Move the sliders to change the displayed image.
Click in the area of the sliders for fine-tuning.
3. In the Offset, Phase and Scale section:
In H. Offset, select the starting position of each line on the displayed image.
In V. Offset, select the vertical starting position of the displayed image.
In Phase, select the point at which each pixel is sampled.
In Scale, select the scale resolution of the session image.
Adjust Phase and Scale to reduce the noise level to a minimum.
4. In Filter, select the filter of the input video from the server. A higher filter reduces
the noise level but makes the image heavier. Options are: Auto, No Filter, Low,
Medium, and High.
58 | SmartRack 116 IP
Conducting a Remote Session
Managing Keyboard Sequences
5. Level displays the Video "noise" level when a static screen is displayed.
6. Click OK.
4.8 Managing Keyboard Sequences
You can select any keyboard sequence (a combination of keys that performs a
specific process) that appears in the dropdown menu of the toolbar button
to
send it to the target server to initiate its associated process. For example, selecting
Ctrl-Alt-Del sends this three-key sequence to the target server to initiate its
Shutdown/Login process.
When clicked, these key sequences transmit directly to the target server, and do not
affect the client computer.
This section describes how to:
Add predefined keyboard sequences to the list of keyboard sequences
Create customized keyboard sequences
Edit existing keyboard sequences
Delete existing keyboard sequences
4.8.1 Adding A Keyboard Sequence
You can add predefined keyboard sequences to the list of keyboard sequences that
can be accessed directly from the dropdown list of the toolbar item
.
To add a keyboard sequence:
1. On the toolbar, click
> Special Keys.
The Special Key Manager box appears.
User Guide | 59
Conducting a Remote Session
Managing Keyboard Sequences
Figure 60 – Special Key Manager
2. Click the Add Predefined button.
A list of existing sequences appears.
Figure 61 – Add a Predefined Key Dialog Box
3. Select a key sequence and click OK.
60 | SmartRack 116 IP
Conducting a Remote Session
Managing Keyboard Sequences
The sequence appears in the Special Key Manager box.
4. In the Special Key Manager box, click OK.
The sequence appears in the Keyboard Key sequence list.
4.8.2 Recording a New Custom Key
This section describes how to define a new keyboard sequence. After defining the
keyboard sequence, you can add it to the list of keyboard sequences that can be
accessed directly from the dropdown list of the toolbar item
(see Section 4.8.1).
To record a keyboard sequence:
1. In the Special Key Manager box (see Figure 60), click Record New Custom Key.
The Record Macro box appears.
Figure 62 – Record Macro Box
2. In Label, type a name for the new key sequence.
3. Click Start Recording.
4. On your keyboard, press the keys to include in the key sequence.
The names of the pressed keys appear in the provided area.
5. Click Stop Recording.
6. Click OK.
The new key sequence is now on the list of predefined key sequences.
User Guide | 61
Conducting a Remote Session
Synchronizing Mouse Pointers
4.8.3 Editing a Key Sequence
To edit a predefined keyboard sequence:
1. In the Special Key Manager box (see Figure 60), select the desired key sequence
and click Edit.
The Record Macro box appears (see Figure 62). The name of the key sequence to
edit appears in the Label field.
2. Click Start Recording.
3. On your keyboard, press the keys to include in the key sequence.
The names of the pressed keys appear in the provided area.
4. Click Stop Recording.
5. Click OK.
The key sequence definition is updated in the system.
4.8.4 Deleting Key Sequence(s)
You can delete a single or multiple key sequences from the system.
To delete a keyboard sequence:
1. In the Special Key Manager box (see Figure 60), select the desired key sequence(s)
to delete. Select a group of keys by selecting the first key in the group, pressing
the Shift button, and then selecting the last key.
2. Click Delete.
The delete confirmation box appears.
Figure 63 – Delete Key(s) Confirmation Box
4.9 Synchronizing Mouse Pointers
For best mouse performance and superior customer experience, Minicom
recommends that you set certain mouse settings in the target operating system. This
applies to all targets running Windows, such as XP, Windows 7, Windows Server 2003, and
Windows Server 2008.
62 | SmartRack 116 IP
Conducting a Remote Session
Synchronizing Mouse Pointers
When working at the client computer, two mouse pointers appear – one of the client
computer and one of the target server; the former is on top of the latter. The mouse
pointers should be synchronized. The following explains what to do if they are not
synchronized.
Before synchronizing mouse pointers, adjust the video of the target server (see
Section 4.7); otherwise, mouse synchronization may not work.
4.9.1 Manually Synchronizing the Mouse
If the mouse settings on the target server have been changed, or when the operating
system on the target server is Windows XP / 2003 Server / 7 / 2008 Server, Linux,
Novell, SCO UNIX, or SUN Solaris, you must synchronize the mouse pointers
manually.
To manually synchronize mouse pointers:
1. On the toolbar, select
> Mouse Settings.
The Mouse Settings box appears.
Figure 64 – Relative Mouse Settings
User Guide | 63
Conducting a Remote Session
Synchronizing Mouse Pointers
2. In Operating System, from the dropdown menu, select the target’s operating
system.
Instructions and sliders appear.
3. Follow the instructions and set any relevant sliders to the same values as set in the
target’s Mouse Properties window.
4. Click OK.
The mouse pointers are synchronized.
Examples
The following are examples of the instructions for two different target operating
systems. After performing the instructions for the selected operating system, you
should click OK to synchronize the mouse pointers.
1. For Windows 7: Go to the Mouse Properties on the Target and clear the Enhance
pointer precision checkbox.
Figure 65 – Windows 7 Mouse Properties
2. For Windows 2000: If Mouse Properties were ever changed for the target – even if
they have been returned to their original state – clear the Default checkbox
.
The USB Option
You can use the USB option if you have USB to PS2 conversion between SmartRack
116 IP and the target server via any of the following:
64 | SmartRack 116 IP
Conducting a Remote Session
Synchronizing Mouse Pointers
USB-to-PS/2 adapter
USB KVM dongle, such as RICC/ROC USB and X-RICC USB
Unsupported operating systems
SUN Solaris
Use this option if you are sure of the custom acceleration algorithm you are using, or
have been informed to do so by customer support.
Advanced Mouse Emulation
In the Advanced Mouse settings, you can set the type of mouse that you would like
SmartRack 116 IP to emulate. It is recommended not to change the advanced
settings unless there is erratic mouse behavior (for example, the mouse is making
random clicks and jumping arbitrarily around the screen).
These settings come into effect when SmartRack 116 IP resets the local mouse after
the KVMIP session is over.
To set the type of mouse that you want SmartRack 116 IP to emulate:
1. In the Mouse Settings box (see Figure 64), click Advanced.
The Mouse Emulation box appears.
Figure 66 – Mouse Emulation Box
2. Select the mouse connected to the Local Console port on the SmartRack 116 IP, as
follows:
Standard Mouse – if the local mouse is a non-Microsoft two-button mouse; in
this case, clear the Microsoft Mouse checkbox.
Wheel Mouse – Microsoft mouse or Microsoft optical mouse
User Guide | 65
Conducting a Remote Session
Switching to a Different Server
3. In Max Rate, select the maximum mouse report rate.
For Sun Solaris the default value is 20 in order to support older Sun versions.
4. Click OK.
4.9.2 Aligning the Mouse Pointers
When accessing the target server, the mouse pointers may appear at a distance to
each other, due to the mouse on SmartRack 116 IP losing sync with the mouse on
the host system. You can align the local mouse pointer with the remote target
device’s mouse pointer.
To align the mouse pointers:
1. On the toolbar, select
> Align (or press Ctrl+M).
The mouse pointers align.
4.9.3 Calibrating Mouse Pointers
A target server may have a different mouse pointer speed than the client computer.
Calibrating automatically discovers the mouse speed of the target server and aligns
the two pointers.
You can perform automatic calibration when the target server operating system is
Windows NT4, 2000, or 98.
SmartRack 116 IP saves this alignment so that calibration is only needed once per
target server.
To perform the calibration:
1. On the toolbar, select
> Calibrate.
If the Video Noise Level is above zero, calibration may not work. In this case, go to
Video Adjustment and try to eliminate the noise by automatically adjusting the video
(see Section 4.7.2) and/or adjusting the bars in manual video adjust (see Section
4.7.3), and then performing the mouse calibration.
If the mouse settings on the target server have been changed, you must
synchronize mouse pointers manually, as explained below.
4.10 Switching to a Different Server
In the middle of a remote session, you can switch to a different server.
66 | SmartRack 116 IP
Conducting a Remote Session
Disconnecting the Remote Session
To connect to a different server:
.
1. On the toolbar, click
A list of connected servers appears. There is a checkmark near the server of the
remote session.
2. Click the desired server.
The screen of the server terminal emulation window appears.
4.11 Disconnecting the Remote Session
To disconnect the session:
1. On the toolbar, click
.
The Login Web page appears. You can re-login or close the browser window.
User Guide | 67
Troubleshooting – Safe Mode
Entering Safe Mode
5 Troubleshooting – Safe Mode
From Safe mode, you can:
Restore factory defaults – When you cannot access the system (for example, you
have forgotten the Username or Password), you can restore factory defaults from
Safe mode (see Section 3.8.3 on page 45 on how to restore factory settings from
the Web interface).
Restore the device firmware – If during a firmware update there is a power failure
and you can no longer access the system, you can restore the device firmware
from Safe mode, using a special update file.
5.1 Entering Safe Mode
The following flowchart provides an overview on how to enter Safe mode.
Figure 67 – Safe Mode Procedure
68 | SmartRack 116 IP
Troubleshooting – Safe Mode
Entering Safe Mode
To enter Safe mode:
1. While powering up SmartRack 116 IP, press and hold down the Go Local button on
the back panel of the unit for three to four seconds.
The device boots up in Safe mode.
2. Wait until the unit finishes booting (one to two minutes).
3. Determine the IP address of the SmartRack 116 IP unit. The IP address depends on
whether or not there is a DHCP server on the network. If there is, the DHCP server
assigns an IP address to the SmartRack 116 IP unit. If there is no DHCP server, the
unit boots with the static IP address 192.168.2.155.
4. Open Internet Explorer and type into the Address box: http://IP address/config.
(Do not start the address with https.)
The Login page appears.
Figure 68 – Login Page
5. In User, type username admin , and in Password, type SAFEmode (case sensitive).
(This username and password works only in Safe mode.)
A menu appears.
Figure 69 – Safe Mode Menu
User Guide | 69
Troubleshooting – Safe Mode
Restoring Factory Defaults
5.2 Restoring Factory Defaults
You can restore all SmartRack 116 IP settings to their default values.
To restore factory defaults:
1. In the Safe Mode menu (see Figure 69), click Restore Factory Settings.
A warning appears.
Figure 70 – Warning
2. Click
.
An additional warning appears.
Figure 71 – Additional Warning
3. Click OK.
The factory defaults are restored. When the process finishes, the following figure
appears.
Figure 72 – Reboot
4. Click Reboot to restart the unit.
5.3 Restoring the Device Firmware
To receive the Upgrade firmware required to restore the device firmware, contact
Minicom Technical Support support@minicom.com. Save the Upgrade firmware on
the hard disk of a computer connected to the network.
70 | SmartRack 116 IP
Troubleshooting – Safe Mode
Restoring the Device Firmware
To restore device firmware:
1. In the Safe Mode menu (see Figure 69), click Firmware Upgrade.
A warning appears.
2. Locate the Upgrade firmware, click Install, then click Start Upgrade.
The firmware upgrades. When the process finishes, the following figure appears.
Figure 73 – Upgrade Succeeded
3. Click Reboot to restart the unit.
User Guide | 71
Operating the SmartRack 116 IP Switching System Locally
Using the Keyboard Hotkeys
6 Operating the SmartRack 116 IP
Switching System Locally
This chapter explains how to operate the SmartRack 116 IP Switching system locally,
as well as how to upgrade the SmartRack 116 IP firmware (see Section 6.3) and
troubleshoot problems that arise when updating the software (see Section 6.4).
You can switch between the connected computers using either the:
Keyboard hotkeys
The OSD (On Screen Display)
With a US English keyboard, you can use the + key of the alphanumeric section
or of the numeric keypad. With a non-US English keyboard, only use the + key
of the numeric keypad.
6.1 Using the Keyboard Hotkeys
You can switch to the next computer in the forwards or backwards direction.
To switch to the next computer forwards:
1. Press Shift.
2. Release Shift and then press +.
To switch to the next computer backwards:
1. Press Shift.
2. Release Shift and then press -.
6.2 Using the OSD
To display the OSD:
1. Ensure that there is no remote user connected.
If there is a remote user, disconnect the remote user by pressing the Local button
on the SmartRack 116 IP.
2. Press Shift twice.
The OSD Main window appears.
72 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
Figure 74 – OSD Main Window
Lines with yellow text show active computers. Lines with blue text show inactive
computers. The Type column indicates that a computer “C” or another switch “S”
is connected to the port.
6.2.1 Navigating the OSD
You can navigate the OSD, as follows:
To move up and down – Use the Up and Down arrow keys.
To jump from one column to the next (when relevant) – Use the Tab key.
To exit the OSD or return to a previous window within the OSD – Press Esc.
6.2.2 Selecting a Computer
To select a computer:
1. Navigate to the desired computer line.
OR
Type the port number of the desired computer.
2. Press Enter.
The selected computer is accessed. A Confirmation label appears showing which
computer is accessed.
When the OSD is displayed, you cannot select computers using the front panel
Select buttons or the keyboard hotkeys.
User Guide | 73
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
6.2.3 Configuring the OSD Settings
You can configure the following OSD settings:
General (see Section 6.2.4)
Ports (see Section 6.2.5)
Time (see Section 6.2.6)
Users (see Section 6.2.7)
Security (see Section 6.2.8)
You can also view the available Help (see Section 6.2.9).
To configure the OSD settings:
1. Press F2.
The OSD Settings window appears.
Figure 75 – OSD Settings Window
When the OSD is password protected (explained below), only the Administrator
has access to the F2 settings window.
6.2.4 Configuring the General Settings
From the General Settings screen, you can configure the following general settings:
Security
OSD hotkey
Autoskip
74 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
Keyboard language
Switch name
From this screen, you can also restore the OSD to its factory default.
To configure the general settings:
1. In the OSD Settings window (see Figure 75), navigate to GENERAL so that the red
line is on it, and press Enter.
The General Settings window appears.
Figure 76 – General Settings Window
Configuring Security Settings
The OSD comes with an advanced password security system that contains three
different security levels. Each security level has different access rights to the system,
as follows:
Administrator (Status A) who can:
Set and modify all passwords and security profiles
Fully access any computer
Use all OSD functions
Supervisor (Status S) who can:
Fully access any computer
Access the following OSD functions only – F4 Scan, F5 Tune, and F6 Moving
the Confirmation label.
User (Status U) – There are six different Users in the SmartRack 116 IP system.
Each User has a Profile set by the Administrator that defines the access level to
User Guide | 75
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
different computers. There are three different access levels – explained in Section
6.2.7 on page 80.
Activating Password Protection
By default, OSD access is not password protected. Only the Administrator can
password-protect the OSD or disable password protection.
To activate password protection:
1. In the General settings window (see Figure 76), navigate to the Security line.
2. Press the Space bar to toggle between Security On and Off.
The password dialog box appears.
3. Type the Administrator’s password (default is “admin”).
If you forget the Administrator's password, go to www.minicom.com. From the
Support menu, select Smart Switches. There you will find information that
explains how to restore a lost password or reset the switch to its default
settings, including the default password.
4. Press Enter.
The new security status is set.
Changing the OSD Hotkey
By default, pressing Shift, Shift displays the OSD.
You can replace the OSD hotkey Shift, Shift with any of the following:
Ctrl, Ctrl
Ctrl, F11
Print Screen
To change the hotkey:
1. In the General settings window (see Figure 76), navigate to the Hotkey line.
2. Press the Space bar to toggle between the available options.
From now on, you can press this new hotkey to display the OSD.
76 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
Activating Autoskip
With the Autoskip feature, the arrow keys only access the active computer lines on
the OSD. When Autoskip is Off, the arrow keys access both active and inactive
computer lines. (This includes operating the Switch via the OSD, front panel buttons,
or hotkeys.)
To change the Autoskip setting:
1. In the General settings window (see Figure 76), navigate to the Autoskip line.
2. Press the Space bar to toggle between Autoskip On and Off.
Serial Port
This option is disabled in SmartRack 116 IP. Leave this option on its default setting
ON.
Changing the Keyboard Language
The keyboard language is preset to US English. You can change the keyboard language
to French (FR) or German (DE).
To change the keyboard language:
1. In the General settings window (see Figure 76), navigate to the Keyboard Language
line.
2. Press the Space bar to toggle between the available options.
Editing the Switch Name
The Switch name is displayed under Switch Name in the General settings window (see
Figure 76). You can substitute up to 18 characters in the line; a space is considered a
character. When there is more than one switch in the system, give each Switch’s OSD
a different name.
Restoring OSD to Factory Defaults (F7)
In the General settings window (see Figure 76), you can press F7 to restore the OSD
to its factory default settings.
Restoring factory default settings erases all changes that have previously been
made.
6.2.5 Configuring the Ports Settings
From the Ports settings window, you can configure the following:
User Guide | 77
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
The Computer name
The Keyboard settings
To configure the ports settings:
1. In the OSD Settings window (see Figure 75), navigate to PORTS so that the red
line is on it, and press Enter.
The Ports Settings window appears.
Figure 77 – Ports Settings Window
Editing the Computer Name
In the Ports Settings window, the computer names can be up to 15 characters long.
To avoid confusion, the names given in the OSD should match the names given
in the Web configuration.
To edit a computer name:
1. In the Ports Settings window (see Figure 77), navigate to the Name column, to the
name that you want to edit.
2. Edit the name, as follows:
To erase a character – Select it and press the Space bar. A blank space
replaces the erased character.
To erase an entire line – Place the cursor at the beginning of the line, and
keep the Space bar depressed until the line is erased.
Modifying the Keyboard Setting
The SmartRack 116 IP operates with Windows, Linux, HP UX, Alpha UNIX SGI, DOS,
Novell, MAC-USB, or Open VMS.
78 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
By default, the keyboard mode is set to PS, which is suitable for Intel-based
computers and UNIX servers connected to ROC/RICCs USB.
For systems with UNIX servers connected to ROC/RICCs PS/2, set the KB column as
follows:
U1 for HP UX
U2 for Alpha UNIX, SGI, and Open VMS
U3 for IBM AIX
To modify the keyboard settings:
1. In the Ports Settings window (see Figure 77), navigate to the KB column, and go to
the line that you want to edit.
2. Press the Space bar to toggle between the available options.
6.2.6 Configuring the Time Settings
To configure the time settings:
1. In the OSD Settings window (see Figure 75), navigate to TIME so that the red line
is on it, and press Enter.
The Time Settings window appears.
Figure 78 – Time Settings Window
Setting the Scan, Label, and Timeout Period
In the Time Settings window, you can set the following:
SCN – the scan period
LBL – the display period of the Confirmation label, showing which computer is
currently accessed
User Guide | 79
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
T/O – the timeout period. When password protection is activated, you can
automatically disable the Management keyboard, mouse, and screen after a
preset time of nonuse.
To set the above periods:
1. Navigate to the desired column and row.
2. Place the cursor over one of the three digits and type a new number for the new
time period. Type a leading zero where necessary. For example, type 040 for 40
seconds. The numbers 000 and 999 are reserved, as follows:
In the LBL column – Typing 999 displays the label continuously; typing 000
hides the label.
In the T/O column – Typing 999 disables the Timeout function. Typing 000
causes the Timeout function to work immediately.
In the SCN column – Typing 999 displays the screen for 999 seconds. Typing
000 causes the computer screen to be skipped.
6.2.7 Configuring the Users Settings
To configure the users settings:
1. In the OSD Settings window (see Figure 75), navigate to USERS so that the red
line is on it, and press Enter.
The Users Settings window appears.
Figure 79 – Users Settings Window
Users is only enabled if the security status is set to On (see the Configuring
Security Settings section on page 75).
There are three different access levels:
80 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
Y – Full access to a particular computer plus access to the F4, F5, and F6 OSD
functions.
V – Viewing access only to a particular computer (no keyboard/mouse
functionality).
N – No access to a particular computer; a TIMEOUT label appears if access is
attempted.
To give each user the desired access level:
1. In the Users Settings window, navigate to the desired computer line and User
column.
2. Toggle between the options using the Space bar.
6.2.8 Configuring the Security Settings
To configure the security settings:
1. In the OSD Settings window (see Figure 75), navigate to SECURITY so that the red
line is on it, and press Enter.
The Security Settings window appears.
Figure 80 – Security Settings Window
Security is only enabled if the security status is set to On (see the Configuring
Security Settings section on page 75).
The T column in the Security Settings window displays the Type of access permission.
In this column, there can be one Administrator (A) password, one Supervisor (S)
password, and six User (U) passwords.
User Guide | 81
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
To change a user name or password:
1. In the Security Settings window, navigate to the desired row and column.
2. Type a new user name and/or password. User authentication is done solely via the
password; there is no security significance to the name.
By default, the User Profile settings are full access.
6.2.9 OSD Functions (F1)
The OSD has functions that you can activate from the main window. These functions
include:
Scan (F4)
Tune (F5)
Move Label (F6)
New Monitor - DDC2 (F10)
You can view the available functions from the OSD Help window.
To view the available OSD functions:
1. In the General settings window (see Figure 76), press F1.
The Help window appears. It displays the functions that can be performed from
the main window (see Figure 74).
Figure 81 – The OSD HELP Window
All the functions listed in the Help window can be performed from the Main
window. The Help window is merely a reminder of the hotkeys and their
functions.
82 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Using the OSD
Scanning Computers (F4)
When necessary, you can adjust the scan time in the Time Settings window (Figure
78).
To activate scanning:
1.
Press Shift twice to open the OSD.
2. Press F4.
Your screen displays each active computer sequentially, with the Scan label
appearing in the top left corner.
To deactivate scanning:
1.
Press F4.
Tuning (F5)
You can tune the image of any computer screen from the Select Computer window,
accessed from the Main window (see Section 6.2.2).
To adjust the screen image:
1.
Navigate to the computer that you want to adjust.
2. Press F5.
The screen image of the selected computer appears, together with the Image
Tuning label.
3. Use the Right and Left arrow keys to adjust the image.
4. When the image is satisfactory, press Esc.
Picture quality is relative to distance. The further away a remote computer is
from the SmartRack 116 IP, the lower the image quality, and the more tuning
is required. Therefore, place the higher resolution computers closer to the
Switch.
Moving the Label ( F6)
You can position the Confirmation label anywhere on the screen.
To position the label:
1. In the main window (see Figure 74), navigate to the desired computer using the Up
and Down arrow keys.
User Guide | 83
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
2. Press F6.
The selected screen image and Confirmation label appear.
3.
Use the arrow keys to move the label to the desired position.
4. Press Esc to save and exit.
Inputting and Updating DDC Information (F10)
Display Data Channel (DDC) is a VESA standard for communication between a
monitor and a video adapter.
When first installing the system, input the DDC information of the monitor connected
to the SmartRack 116 IP switch into the memories of all connected ROC/RICCs.
To input the DDC information:
1. Disconnect the Video cable of all RICCs from the computers. ROCs do not need to
be disconnected.
2. Press Shift twice to open the OSD.
3. Press F10.
“Please wait” flashes a few times and disappears. The monitor’s DDC information
is sent to all ROC/RICCs.
4. Reconnect the Video cable of all RICCs.
You should update the DDC information in any of the following circumstances:
When replacing the monitor connected to SmartRack 116 IP Switch
When adding a new ROC/RICC to the system
When reconnecting an existing ROC/RICC that was temporarily used in a different
system
To update the DDC information, follow the steps in the procedure for inputting DCC
information.
6.3 Upgrading the SmartRack 116 IP Firmware
With the SmartRack 116 IP Switch Update software, you can upgrade the firmware
for the:
Switch processors
RICC/ROCs
84 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
The Update software enables you to add new features and fix bugs in a quick and
efficient manner. You can also return the OSD to the factory default settings via the
Update software. You can install the Update software on any computer, even one that
is not part of the SmartRack 116 IP system.
6.3.1 Downloading Update Software and Latest Firmware
The Update software and latest firmware for your system are located on our website
at: http://www.minicom.com/phandlc.htm
You can download any of the following firmware packages:
Complete Firmware Package – This includes the firmware for all Smart switches
and RICCS and ROCS.
Firmware Package for Smart Switch models – This includes the firmware for all
Smart switches.
Smart CAT5 Switch Firmware – There are multiple hardware versions of Smart
CAT5 Switch units, each with version specific firmware. On the Web page, find the
description and table that identifies your version.
Firmware Package for RICC and ROC models – Download a firmware package for
RICC and ROC models (see the table on the Web page for the supported
RICC/ROC models). Or, search for and download the specific RICC/ROC models
with the correct firmware version.
6.3.2 Update Software System Requirements
The following are the Update software system requirements:
Pentium II class computer with 256 MB RAM and 10 MB free hard drive space
Free Serial port
Windows 2000 or later
6.3.3 Connecting the SmartRack 116 IP System
To update the firmware, the SmartRack 116 IP system must be connected and
switched on.
6.3.4 Connecting the RS232 Download Cable
To run the Update software, you must connect the RS232 Download cable (p/n
5CB40419) to the computer containing the software, and to the SmartRack 116 IP
Switch Flash port.
User Guide | 85
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
Figure 82 – RS232 Cable
6.3.5 Installing the Software
To install the Update software:
1. Download the software from the Support section of Minicom’s website.
2. Install the software on the computer’s hard drive.
6.3.6 Starting and Configuring the Update Software
To start and configure the Update software:
1. Select Start/Programs/Smart IP Switch Update/Smart IP Switch Update or click the
shortcut icon on the Desktop
.
The Smart IP Switch Update window appears.
86 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
Figure 83 – SmartRack 116 IP Switch Update Window
The table below explains the functions of the buttons and dialog boxes in the Update
window.
Button/Box
Function
Selects all RICC/ROCs
Unselects selected RICC/ROCs
Starts the firmware download
Displays the firmware version numbers
Displays the hardware version numbers
Cancels the selected function
System time
Displays the communication status between the upgrade software and the
SmartRack 116 IP. Choose Options/Get Status to refresh the status.
Name of Update file
2. Install the software on the computer’s hard drive.
3. To change the Com Port from the Options menu, choose Com Port.
The Communication Port Dialog box appears.
User Guide | 87
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
Figure 84 – Communication Port Dialog Box
4. Choose the Com Port that the RS232 Serial cable is connected to, and click OK.
6.3.7 Verifying the Version Numbers
Before upgrading the firmware, you must verify which firmware and hardware
versions you have.
SmartRack 116 IP Switch Version
To verify the SmartRack 116 IP Switch version:
1. Select the Manager Unit checkbox.
2. Click
.
The firmware versions of the Translator, Master, and OSD appear.
Figure 85 – Firmware Version Report
3. Click
.
The hardware version of the Translator appears.
88 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
Figure 86 – Hardware Version Report
RICC/ROC Version
Before you can select a RICC/ROC, you must clear the 116 IP Switch checkbox.
To verify the RICC/ROC version number:
1. Select one or more or all of the RICC/ROCs.
2. Click
.
The firmware version number appears.
3. Click
.
The hardware version number appears.
When “Not responding” appears, it indicates that no computer is connected, or
that it is switched off.
6.3.8 Obtaining New Firmware
Download the latest firmware for your system from www.minicom.com.
Updating the Firmware
During the Update process, do not switch off any computer connected to the
SmartRack 116 IP system.
Firmware Update generates one log file per session. This log file, which is located in
the Windows directory, displays a chronologicallist of actions. You can read the log file
in any ASCII text editor
User Guide | 89
Operating the SmartRack 116 IP Switching System Locally
Upgrading the SmartRack 116 IP Firmware
To update the firmware:
1. Select the option to update the SmartRack 116 IP switch or the RICC/ROCs.
2. From the File menu, choose Open.
The Open dialog box appears.
Figure 87 – Open Dialog Box
The SmartRack 116 IP switch update is a .min file. The RICC/ROC update is a
.hex file.
3. Navigate to the folder that contains the firmware update file. You can only see the
files that match the file selection mask. When the firmware is contained in a
Firmware Package, select the package. The package comes with a .min extension.
The correct firmware is automatically selected according the Switch or RICC/ROCC
chosen in step 1 above. The file extension for specific devices is .hex.
4. Open the file.
5. Click Start.
The SmartRack 116 IP Switch Update flashes the firmware. On completion, the
firmware version number appears.
If the status of the device is busy - see the bottom of Figure 83- the system
cannot be upgraded. To free the device, choose Options/Advanced/Reset. The
device resets and the status is now free. Click Start.
6. Check that the updated version number is correct by pressing
90 | SmartRack 116 IP
.
Operating the SmartRack 116 IP Switching System Locally
Troubleshooting – Update Software
Manually Updating the RICC/ROCs
You can manually update the RICC/ROCs after starting the Update software.
To manually update the RICC/ROCs:
1. Select one or more ROCs..
2. Press Options -> Advanced -> Manual Update.
3. Open the appropriate hex file.
4. Click Start.
The firmware updates.
6.3.9 Restoring Factory Settings
You can restore the OSD to the factory settings from the Update software.
All changes made (such as passwords, access rights, and names) will be
removed.
To restore the OSD factory settings:
1. Select Options/Advanced/Set default.
The OSD returns to the factory default settings.
You can also restore the OSD default settings from the OSD (F7) (see page 77)
6.4 Troubleshooting – Update Software
This section describes how to troubleshoot the following problems that may arise
when updating the SmartRack 116 IP firmware:
Unit hangs or mouse malfunctions
Break in communication
Communication Error message
Electricity failure
User Guide | 91
Operating the SmartRack 116 IP Switching System Locally
Troubleshooting – Update Software
6.4.1 Resetting the SmartRack 116 IP Manager or RICC/ROCs
When the unit hangs or the mouse malfunctions, reset the SmartRack 116 IP Manager
or RICC/ROCs. Resetting is done via the Serial port, and avoids the need to shut
down the computer.
The Reset function does not affect the parameters of the unit settings.
To reset the Switch or RICC/ROC units:
1. For the Switch, select the Manager Unit option; For the RICC/ROCs, select one or
more RICC/ROCs.
2. From the Options menu, select Advanced/Reset.
The units reset. The system should now be operational.
6.4.2 Getting the Current Status
If there is a break in communication between the Update software and the system,
select Options/Get Status to get the current status of the computers in system.
6.4.3 Communication Error Message
When updating a unit, a Communication Error message may appear.
To fix the communication problem:
1. Check that the RS232 Serial cable’s RS232 connector is connected to the switch’s
Flash port.
2. Check that the RS232 Serial cable’s DB9F connector is connected to the laptop’s
Serial port.
3. Verify that there is no Remote session in progress by pressing the Local button.
4. Restart the update process.
6.4.4 Electricity Failure
The electricity may fail while updating the SmartRack 116 IP firmware.
If the electricity fails during the firmware update of the switch, a Communication
Error message appears. Simply resume the firmware update by opening the folder
that contains the firmware update file and continue from there.
If the electricity fails during the firmware update of the RICC/ROCs, a Not
Responding or Upgrade Error message appears. Restart the upgrade from the
beginning.
92 | SmartRack 116 IP
Operating the SmartRack 116 IP Switching System Locally
Troubleshooting – Update Software
For an electricity failure during a firmware upgrade of the digital part of the
SmartRack 116 IP, enter the device Safe mode and restore the device to its
default settings.
User Guide | 93
Technical Specifications
7 Technical Specifications
Specification
Description
Operating systems
Target server – DOS, Windows, Novell, Linux, or SUN Solaris for PC
Client computer – Windows 2000 or later with Internet Explorer 7.0 /
Firefox 3.0 and later; Linux x86 with Firefox 3.0 and later
Resolution
Target server –Up to 1280x1024@75Hz
Client computer – Recommended resolution should be higher than on
target server
Video and mouse synchronization
Both auto and manual modes
Security
128-bit SSL, high grade 256-bit AES encryption
Connections
Ethernet – RJ45 – 10/100 Mbit/sec autosensing
Serial – RJ45
Local KVM connection – Screen HDD15; Keyboard/Mouse – MiniDIN6
Flash – RJ11
Server – RJ45
Weight
2.54 Kg / 5.6 lb
Dimensions (H x D x W)
44 x 220 x 431 mm / 1.6 x 8.66 x 17 in
Power input
100-240 VAC, 0.8 A, 50/60 Hz
Operating / recommended ambient
0°C to 40°C / 32° to 104°F
temperature
Storage temperature
-40°C to 70°C / -40°F to 158°F
Humidity
80% non-condensing relative humidity
System cable
CAT5 cables. FTP or UTP 2x4x24 AW G solid wire.
Computer to switch distance
Up to 30 m / 100 ft
Console display
17”
Panel type
Active Matrix TFT LCD
Pixel pitch
Supports 0.264 mm
Viewing angle
Right-Left view 60º -70º. Up-Down view 45º - 60º
Contrast ratio
450:01:00
Brightness
White 250 cd/m2
Back light
Four lamps
94 | Smart 108/116 IP
Technical Specifications
Specification
Description
Supported colors
16.7 M
Keyboard/mouse
106 key PS/2 keyboard with touchpad
Sync
45 ~ 80HZ
Power source
100-240 VAC input
Response time
Rising time 2-6 ms; Delay time 14-24 ms
Rack depth support
468.9 to 814 mm / 18.46x32.047
Chassis construction
Heavy duty steel
Power supply
Internal switching 85-260 VAC 50/60 Hz
Specification
ROC PS/2
ROC USB
Connections
VGA – HDD15
VGA – HDD15
KM – MiniDin6
KM – USB
System – RJ45
System - RJ45
From Keyboard port
From USB port
Power
Product Weight
100 g / 0.20 lb
Shipping Weight
172 g / 0.38 lb
Dimensions (H x D x W)
65 x 25 x 25 mm / 2.55 x 0.98 x 0.98 in
User Guide | 95
Video Resolution and Refresh Rates
8 Video Resolution and Refresh Rates
Hz →
56
60
65
x
640x480
66
70
72
x
x
x
75
76
x
x
1024x768
x
x
x
x
x
x
1280x720
x
1280x768
x
1280x960
x
1280x1024
x
1600x1200
x
96 | Smart 108/116 IP
x
x
x
x
x
1152x864
1152x900
x
x
x
x
x
x
86
x
x
x
85
x
x
720x400
800x600
73
x
x
x
x
x
x
SNMP Events Table
9 SNMP Events Table
The following table lists all recorded events.
Event Text
Code
Comment
System Boot
1010
Reported upon device boot-up.
Server Busy ask
1030
Attempt to connect when another user is already connected. The second
for disconnect.
user has permission for takeover; sent before the second user actually
takes over the session.
User login
1040
On every successful user login to the device.
1050
Login failed due to wrong user name or password.
1060
Login denied because a user with higher permission is connected
succeeded
Login failed wrong
user name or
password
Login not
succeeded server
(takeover not allowed).
busy
Logout
1070
User Logout (end of remote access session).
Disconnected by
1110
Takeover has been successfully performed; the previous user has been
another user
Hardware Failure
disconnected.
1200
Device internal hardware failure. Try disconnecting any other attached
device and reboot. If problem persists, contact technical support.
Hard reset power
1220
cycle command
Viewer login
Power cycle command issued; only relevant when a special power-cycle
product is attached to the device (for exmple, KBPower).
1230
User connected in view-only mode (while another user is connected in a
regular session).
Viewer logout
1240
User connected in view-only mode has disconnected.
Global access
1250
Device has been blocked for access by an administrator; remote access
disabled
Block User
is disabled until the device is unblocked.
1260
Account
Successful User
User blocked due to too many login attempts; failure per policy in
configuration.
2010
Successful User Login. CONF_USER_EVENT_LOGIN_SUCCEEDED
2020
Login is not successful – wrong user access level.
Login
Login is not
successful –
CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_WRONG_LEVEL
wrong user access
level.
User Guide | 97
SNMP Events Table
Event Text
Code
Comment
Wrong user name
2030
Wrong user name or password. Login is not successful.
or password
CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_WRONG_USER_NAME_O
R_PASSWOR D
Login is not
2040
successful
Login is not successful because server is busy.
CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_SERVER_BUSY
because server is
busy.
DHCP server
2060
DHCP server setting has been changed. CONF_DHCP_CHANGED
2070
Network IP address has been changed. CONF_IP_CHANGED
2080
Network Subnet Mask has been changed. CONF_SNMASK_CHANGED
2090
Network Default Gateway has been changed. CONF_DG_CHANGED
2100
User Logged out from Config. CONF_LOG_OUT
2110
TCP Port was changed. CONF_TCP_PORT_CHANGED
2120
Remote Access type was changed. CONF_REMOTE_ACCESS_CHANGED
2140
CONF_SECURITY_CHANGED
2150
CONF_RESTORE_FACTORY_OK
2160
CONF_RESTORE_FACTORY_FAILED
2170
CONF_UPGRADE_OK
2180
CONF_UPGRADE_FAILED
setting has been
changed
Network IP
address changed
Network Subnet
Mask changed
Network Default
Gateway changed
User Logged out
from Config
TCP Port was
changed
Remote Access
type was changed
Security settings
changed
Restore default
factory settings
successful
Restore default
factory settings
failed
Firmware Upgrade
successful
Firmware Upgrade
failed
98 | Smart 108/116 IP