Qt 900™ / Qt 1500™
INSTALLATION AND OPERATIONS GUIDE
Version 1.4
www.csmqt.com/qtprosupport
Sound Masking - Paging - Music
IMPORTANT NOTE FOR USERS AND INSTALLERS
There are two ways to operate this Qt PRO™ system:
• Via front panel of control unit (see page 5); or
• Via networked software - Recommended (see page 6)
Installation of Control Unit 2 – 3
Installation of Emitters 3–4
Front Panel Control 5–6
Networked Software Control
6–8
Adjusting Sound Levels 8 – 10
Volume Ramping 10 – 11
Walkthrough Procedure 11
Custom Cabling Guidelines 12
Errors
13 – 14
Specifications
14 – 15
Warranty
15
Settings Record 16
Purchase date: Install date: MAC Address: www.csmqt.com/qtprosupport
Qt PRO™ Control Unit — OUTSIDE
1
1
2
2
1
1
3
3
Front panel interface
Keyed lock
Power brick
2
2
3
3
3
1
2
Qt PROTM Control Unit — INSIDE
1
2
10 3
9
4
5
4
6
8
7
10
9
1 Panel lock switch
6
9
10
8
7
2 Ethernet port
5
Ethernet port
2 Ethernet
port
Power connection
3 Power
connection
7
3
Panel lock
switch
1 Panel
lock
switch
8
Panelinputs
lock
switc
Paging
41 Paging
inputs
Ethernet
port
Music
input
52 Music
input
Power
Zone
1 1 connecti
63 Zone
Zone
2 2 inputs
Paging
74 Zone
3 Power connection
Zone
3 3 input
Music
85 Zone
4 Paging inputs
Zone 4 4
9 Zone
5 Music input
Zone 5 5
10 Zone
INSTALLATION PROCEDURE
CONTROL UNIT
• Mount control unit on wall (3 screws required).
• To power the unit, connect DC end of power brick
to the 2.5 mm barrel jack located toward the top of
the backplane (#3 in diagram above).
• Carefully trim, label, tie-down and attach emitter
homeruns to their designated Zone port. Record
the destination of each homerun on the door label.
Tie-down and attach any power, paging, music
and LAN wires.
• To connect a balanced paging signal, first be sure
that the unit is powered OFF. Connect the signal
wires to + and – and the shield to GND. If the shield
is connected to GND at the paging source (e.g. the
PBX), you may want to leave the shield unconnected
at the Qt PRO™. Experiment with shield connected
and unconnected at Qt PRO™ and select approach
yielding best sound performance.
2
• To connect an unbalanced (single-ended) paging
signal, connect the signal wire to + and connect the
ground wire to both – and GND, using a shunt wire
between – and GND.
IMPORTANT: When installing cables for Zone 1 (connectors on the door), leave sufficient length so that the
front door can be fully opened with cables securely
tied to the door. Measure with the door fully open.
• If a network attachment is made, confirm that a
connection is made. To do this, advance to the IP
Address screen on the front panel. If a network
connection has been made, the assigned IP
address will be displayed, usually within two (2)
minutes of powering the unit. If the IP Address
continues to read zero, contact the local network
administrator.
INSTALLATION PROCEDURE
EMITTERS
IMPORTANT: Before installing emitters, plug in control
unit and power it on to full volume for all zones. As
you connect emitters, listen to each one as it is added
to the chain. Ensure that you have a valid connection.
If you still cannot hear the emitter, try another emitter. If you still cannot hear the emitter, test the cable
to ensure that no wires have been faulted. If a wire is
shorted, the masking volume is likely to turn off. Repair the faulty wire. The short should clear itself after
approximately five (5) minutes. If not, power cycle the
unit. Fix any issues before moving on to the next emitter. If necessary, see “ERRORS” section beginning on
page 13.
If custom cables are required, follow instructions in
Guidelines for Custom Cabling section on page 12.
www.csmqt.com/qtprosupport
3
To Install Emitters:
• Refer to emitter layout drawings provided by dealer.
• Remove and gather all ceiling tiles that are to receive an emitter.
• Using the supplied hole saw, cut holes (front to
back) in each ceiling tile that will receive an emitter.
• Cut in the center of a 2' x 2' tile. In other tile sizes,
cut as appropriate to achieve required spacing.
• Cut all tiles at once to save time.
• Gently push the emitter through the hole from the
front of the tile. Secure the emitter by twisting the
lock-ring into place on the back of the tile.
• If there is no suspended ceiling, alternate emitter
housings should be provided. Contact your dealer
with questions.
• Place 16-foot patch cables between the openings in
the ceiling grid where the tiles are to be re-installed.
• Provide strain relief or cable hangers as required by
local code.
• Install ceiling tiles outward from the control module,
connecting the output cable from one emitter to the
input jack of the next emitter.
• IT IS ESSENTIAL TO CONNECT THE OUTPUT
CABLE TO THE INPUT JACK OF THE NEXT
EMITTER. (This is an operational, not a safety, issue.)
• The input jack of each emitter has a symbol
showing an input arrow into a circle:
• The output jack of each emitter has a symbol
showing an output arrow out of a circle:
INSTALLATION TIP: The “tombstone” hook on the
back of each emitter is always next to the input jack.
This is helpful if you cannot see the back of each
emitter!
• Verify that each emitter is operating normally as it is
added to the chain. Listen for a “whooshing” sound.
FIX ANY ISSUES BEFORE MOVING ON TO THE
NEXT EMITTER.
If emitter layout needs to be adjusted to account for
sprinkler heads or other barriers not shown on the
drawings, an emitter may be moved up to two (2) feet
(or one tile) in any direction from the layout plan.
4#
ACCESSING, SETTING AND
OPERATING THE SYSTEM
Each Qt PRO™ unit ships ready to be used as either a
standalone system or a network-connected system.
STANDALONE MODE
(FRONT PANEL CONTROL)
Qt PRO™ can be controlled from its front panel.(Some
features are only available in Networked mode.)
+
PREV
NEXT
-
To control Qt PRO™ from the front panel:
• Set the Panel Lock switch to the UNLOCKED
position. (Refer to diagram on page 2.) If the LCD
display is blank or difficult to read adjust LCD
contrast (+ or –).
•Use NEXT and PREVIOUS to scroll between screens.
When a parameter displays, you can
modify its value by pressing + or –. When you are
satisfied, press NEXT to continue to the next parameter or PREVIOUS to return to the previous parameter. Qt PRO™ returns automatically to the Version,
Status screen after five minutes of
no activity.
Front Panel Control Map
Version, Status
[Error Register] +/-
MAC Address
IP Address
Hostname
Username
Password
[Warning: Time of Day Ops]
Masking
Z(1:x) Volume
Paging A
Sensitivity
Paging A
Z(1:x) Volume
Paging B
Sensitivity
Paging B
Z(1:x) Volume
Music Sensitivity
Music
Z(1:x) Volume
+/- to adjust contrast
to acknowledge error
+/-
+/-
+/-
+/-
+/-
+/-
+/-
(0:30)
(0:10)
(0:15)
(0:10)
(0:15)
(0:10)
(0:15)
Notes
• [ ]: Screen only appears when applicable.
www.csmqt.com/qtprosupport
#5
• If an error has been detected, the Error screen is
displayed. Click on + to acknowledge the error.
• If the unit has been configured for time-of-day
operation or if auto-ramping is on (in “Networked
Mode”) the masking volumes displayed are the
current volumes and the control panel warns the
user that time sensitive operations have been
configured. If this warning is presented, it is best
to change Qt PRO™’s masking volumes from a
browser. Changing any masking volume from the
control panel sets all zones to operate at their
“day” masking volumes, 24:7, overriding the
time-of-day function.
• Each volume parameter contributes from 1 to x
screens, where x equals the number of zones.
• Z1 means Zone 1, etc.
• Volume parameters set from the control panel are
operational 24/7. To configure time-of-day volume
features, the unit must be connected to a network
and accessed from a browser.
NETWORKED MODE - Recommended
(BROWSER-BASED CONTROL)
As a networked system, Qt PRO™ is controlled from
a browser (Mozilla 2.0+, I.E. 6.0+). The software
used to operate Qt PRO™, the “Qt PRO™ System
Monitoring and Control” application, ships pre-installed on the unit. Operating Qt PRO™ as a networked system is as easy as attaching it to a LAN (10
Base T, IEEE 802.3 Ethernet), powering it on, and addressing it from a browser. For EMI suppression, attach
snap-on ferrite to LAN cable at point inside of box.
Several features are accessible only when Qt PRO™ is
accessed from a browser. These include auto ramping
of masking volumes, time-of-day masking volume control, email notification of system errors, and access to
Qt PRO™’s equalizers. Equalizers may be used by an
acoustics professional to obtain a preferred masking
spectrum, although the recommended spectrum ships
pre-installed on the unit. Equalizers are also provided
for paging and music. A special password is required
to modify Qt PRO™’s equalizers. If you are an acoustics professional, contact Cambridge Sound Management for your unit’s “professional password.” You will
need to identify your unit to CSM via its MAC Address.
• Comprehensive operating instructions for net-
worked mode are embedded in the application
under “HELP”.
6
To control Qt PRO™ from a browser:
• Connect Qt PRO™ to a LAN. Read the unit’s Hostname or IP
Address from the front control panel and enter
it into a browser’s
address bar. The
computer must have
network access to the
unit. A user name and
password are required
to access the unit. The
default Username is
“admin” and the default Password is “secret”. Once you log
into the unit you may
change the Hostname, Username and Password.
DHCP support
• Qt PRO™ uses DHCP to obtain its IP address. It is
recommended to configure the system so Qt PRO™
obtains the same IP address every time it requests
one. Otherwise, an administrator controlling Qt
PRO™ from a networked computer may have to
access the unit to read its new IP address every time
the unit experiences a power cycle, etc. Qt PRO™
displays its MAC Address to aid the network
administrator in delivering this static IP address.
The MAC address can be used to configure a static
(manual) IP address with DHCP.
NETBIOS support
• An alternative to fixing the IP address is to
address the unit via its hostname. Qt PRO™
supports NETBIOS. Qt PRO™ advertises its Hostname as QTXX where XX is replaced by the last two
digits of the unit’s MAC address. Its Hostname can
be changed once a connection is made to the unit
from a browser. It may be helpful to use hostnames
that convey information on the area served by the
unit. For example, “qtpro_ b1f3” (building one, floor
three). When multiple Qt PRO™ units are installed
on a single network, be sure that no two units are
advertising the same hostname. This will occur if two
units have the same last two hex digits in their MAC
address. Change the first unit’s hostname before
connecting the second unit to the network.
www.csmqt.com/qtprosupport
7
Other Required Connections
• The unit requires access to a SMTP server for sending error notification emails. Do not allow email
replies to the unit.
• The unit requires access to an SNTP server for
obtaining an NTP time stamp. The unit sends its
SNTP request to “pool.ntp.org”.
• If software updates are to be performed,
the computer running the Qt PRO™ System
Monitoring and Control application requires
TFTP access to the unit.
Managing multiple control modules
• Browser “bookmarks” are a convenient tool for
managing multiple Qt PRO™ control modules.
Consider using a bookmark add-on that stores your
bookmarks on a web server for access to them from
any computer.
• Create a “Sound Masking” folder under Bookmarks.
Add a bookmark to each unit. Give them locationbased names. When you need to access a Qt PRO™
unit, open Bookmarks > Sound Masking and select
the target unit’s bookmark.
• Qt PRO™’s system overview page (big.htm) is
designed to be legible as the display page of a
thumbnail bookmark. By bookmarking each unit’s
main page using thumbnail bookmarks, the status of
the entire Qt PRO™ installation can be viewed from
a single screen.
ADJUSTING SOUND LEVELS
System volumes may be adjusted using either the front
panel controls or the software interface.
Masking Volume Adjustment
Important information about sound masking: It is essential that the unit’s masking volumes be set
correctly, for each zone, to obtain the full effectiveness
of the system. If volumes are set too low, speech
privacy will be reduced and workplace distractions will
be more apparent. If volumes are set too high, the
masking sound itself may become a source of
distraction. Acoustic privacy increases as sound
masking volume increases, so the ideal level is one
that is high enough to be effective but not so high
as to be distracting.
8
Setting the masking volumes can be approached in
two ways:
IDEAL: If a sound level meter is available, adjust
the unit’s masking volumes to achieve the following
readings on a sound level meter.
Sound Level Meter Readings
Open Areas Zones:
45 – 48 dBA, measured three (3) feet above floor level
Private Office Zones:
38 – 42 dBA, averaged spatially within the office
OTHERWISE: If a sound level meter is not available,
the proper levels are likely to be achieved in most
environments by setting the unit’s masking volumes
as follows:
Qt PRO™ Masking Volume Settings
Open Area Zones:
Volume level 13 – 16, for 8' ceilings
Volume level 15 – 18, for 10' ceilings
Volume level 17 – 20, for 12' ceilings
Private Office Zones:
Volume level 05 – 09 (or higher), for all ceiling
heights
Masking volumes must be set sufficiently high to
improve speech privacy and reduce distractions,
but not so high that the masking sound becomes
objectionable. Settings within the above ranges should
accommodate both objectives. As a general rule, set
masking volumes toward the high end of the range,
but base final settings on site conditions and customer
preferences. It is highly recommended that the system
be turned on when the space is unoccupied to avoid
drawing attention to the masking sound. If a space is
occupied, the volume may be ramped over time. To
do this, refer to “Volume Ramping” on page 10.
Paging Volume Adjustment
• If paging is to be supported, adjust paging sensitiv-
ity
and paging volume. Qt PRO™ provides two paging
inputs, each of which is connected to all zones. You
must adjust paging sensitivity for each paging input
signal and paging volume for each paging output to
each zone.
Paging sensitivity is used to gain (±) the incoming
paging signal to match the range of Qt PRO™’s
circuitry. It is adjusted for each paging input. Once
adjusted, volumes are set for each zone by adjusting
the zone’s paging (A and/or B) volumes.
www.csmqt.com/qtprosupport
9
Paging Sensitivity Key
–
–
–
–
–
0
–
–
–
–
1
–
–
–
2
–
–
3
–
4
0 dB +
5
6
+
+
7
+
+
+
8
+
+
+
+
9
+
+
+
+
+
10
• To configure paging, set Paging A Sensitivity to zero
then set Paging A Volume for Zone 1 (Z1) to about the
midpoint (attach an emitter to Zone 1 so you can hear the
test pages).
• Next, have someone speak continuously into the paging system. Increase Paging A Sensitivity until their voice
becomes audible and continue until it distorts.
• Then, turn Paging A Sensitivity down by one or two.
• Finally, have someone speak continuously into the paging
system and adjust Paging A Volume for all zones. You
should have a person in each zone to judge sound quality.
• If you do not wish to connect paging to a zone, set that
zone’s paging (A and/or B) volume to Mute.
• Repeat for Paging B Sensitivity and Paging B Volumes.
Music Volume Adjustment
• If music is to be supported, adjust music sensitivity. A music source often has its own volume control. The Installer
must adjust the music source’s volume and the Qt PRO™’s
Music Sensitivity and Music Volumes for all zones, until the
desired balance is obtained.
• If you do not wish to connect music to a zone, set that
zone’s music volume to Mute.
Volume Ramping
Volume ramping is a technique recommended for
introducing sound masking into an occupied workplace. Ramping ensures that workers who are aware
of the installation of a new sound system are gradually
introduced to its benefits.
Before you begin ramping, configure your system’s
sound levels for permanent operation. Record the
permanent masking volumes on the Settings Record
Worksheet on page 16.
Once complete:
• If you are managing Qt PRO™ from a browser, click
the Auto Ramping radio button on the Operations
page corresponding to -10 dBA. The system will
automatically increase volume levels by 2 dBA each
night until target level is achieved.
10
If you are using a browser, subsequent
adjustments are automatic and you may
disregard the information below.
• If you are managing Qt PRO™ from the front control
panel, set the unit’s masking volumes to be 6-10 levels lower on Day 1. Using the control panel, make
a +2 level adjustment before each workday begins,
until you reach the permanent masking volumes.
POST-INSTALLATION HANDOFF
• Perform a final walkthrough. Once you are satisfied
with the system’s performance complete the
Installer section of the Settings Record (see back of
Guide) and record your contact information on the
inside door label. Leave the completed Guide with
the unit.
• Lock the control panel by switching the panel lock
toggle switch to “Locked”. Close and lock the box.
Hand the key to the administrator.
• If the unit is connected to the network, sit with
the network administrator and connect to the unit
using the Hostname or IP Address, Username and
Password. Click “HELP” to learn about operating
the unit in Networked Mode.
• If an acoustics professional is present, they
may wish to modify the tuning parameters (from
a browser).
• It is the responsibility of the administrator to ensure
that all settings are recorded. These values will be
used to reconfigure the system in the event of a
hard unit failure. Settings are automatically restored
upon recovery from a power failure.
PRINT SETTINGS: A complete settings record
can be printed from the “Print Settings” link on the
Administration page of the Qt PRO™ System
Monitoring and Control application.
It is advisable to print out a final record of settings and
keep a copy with the unit.
www.csmqt.com/qtprosupport
11
Custon Cabling Guidelines
If it is necessary to create custom cables on site,
must follow these specifications to ensure
compliance with the Qt PRO™ equipment.
you
Any quality solid conductor 24 AWG CAT cable
is acceptable, provided it meets local code requirements and:
1) Meets requirements for plenum installation
(plenum-rated) if installed in a return air plenum.
Shielding is not required. Unshielded Twisted Pair
(UTP) cable is satisfactory. Snagless boots are not
required.
2) Has bent* 3-tyne (prong) contacts straddling each
conductor in RJ-45 connectors. See graphic below.
Aligned 2-tyne contacts intended for use
with stranded conductors are not acceptable under
any circumstances. Failure to follow this requirement will result in intermittent contact and inconsistent system operation.
3) Once fabricated with RJ-45 connector, is
field-tested before installation for continuity, shorts
and 1:1 (straight through) connection using
a standard network CAT cable tester.
2 types of RJ-45 connectors:
CORRECT RJ-45 connector
with bent tyne
tyne
INCORRECT
RJ-45 connector
with aligned
*There are two types of RJ-45 connectors. The “bent 3-tyne” connector is intended for use with solid core CAT cable. The “aligned
tyne” connector is intended for use with stranded CAT cable.
Errors occur when incorrect cable/connector combinations are
used. Diagram shows the end on a view of a single contact in a
modular connector. The bent 3-tyne contact has the tines offset
from each other to straddle the conductor. USE THE BENT 3-TYNE
CONNECTOR FOR ALL Qt PRO™ INSTALLATIONS. Bent 3-tyne
connectors are available at Home Depot and most CAT cable suppliers.
12
Errors
If an error is detected, “Status: Error” will be displayed
on the Version, Status screen (control panel) or on the
Operations page (browser). To learn the cause of the
error, press NEXT (if using control panel) to proceed to
the Error screen or click on Error (if using browser). You
must acknowledge the error to clear the error register.
Click + (control panel Error screen) or Acknowledge
(browser) to clear the error. If the error remains, power
cycle the unit and attempt to clear the error register a
second time. If a system overheat or an amp overheat
occurs, ensure that the unit is housed below its maximum operating temperature. If an amp short occurs,
check recently-installed cabling for a short. If the error
persists, contact your dealer.
• To protect circuitry, if an error results in a Zone
shutdown, the system will wait five (5) minutes
before attempting to clear the fault. If the system
is able to clear the fault, the Zone will be brought
back up automatically.
• During these five (5) minutes the installer should
check recent cable additions for shorts.
• If the fault does not clear on its own after five (5)
minutes, power cycle the unit and attempt to clear
the error register a second time. If the fault remains,
contact your dealer.
• If the error condition is gone, the zone will come
back up (will generate sound). The “Status: Error”
Indicator will display until the error indication is
acknowledged. You must still clear the fault register
as described in first paragraph above.
Error Register: [6 hexadecimal digits]:
Errors are shown as a six (6) digit alphanumeric code.
(EXAMPLE: “Status: 003000”) The position of the digit
identifies the specific component affected (e.g. the
entire system or a single zone).
#
#
#
#
#
#
0
3
0
0
0
Z4 STATUS
Z3 STATUS
Z2 STATUS
Z1 STATUS
SYSTEM
STATUS
0
Z5 STATUS
EXAMPLE*:
*This example indicates a fault in Zone 4.
www.csmqt.com/qtprosupport
13
Conversion Key
Each alphanumeric digit identifies a certain type of
error for the corresponding system or zone:
ERROR
CODE
AMP
SHORT
0
SYSTEM/AMP
OVERHEAT
HARD FAULT:
Call Dealer
NO ERRORS
1
2
3
8, 9, A, B
Note that the specific digit can indicate multiple errors as shown in the
table. For example, “Status: 003000” indicates both an amp short and
an amp overheat in Zone 4.
SPECIFICATIONS
POWER SUPPLY: modular 100-240 VAC 50/60Hz 1.5 A
input; 15 VDC 4A output; CE/UL/CUL rated.
EMITTERS: must use Cambridge Sound Management
emitter series EK-M.
MAXIMUM POWER OUTPUT: 8 W per zone, 40 W per
control unit.
PAGE INPUTS: Two inputs; line level (6 V max), min
40K ohms input impedance, balanced input via dual
three-wire terminal connector.
MUSIC INPUT: One input; line level (3 V max), min
10K ohms input impedance, unbalanced input via dual
RCA connector or 1/8" stereo jack. Mixed to mono
internally.
FREQUENCY RESPONSE (sound masking):
200 Hz to 5000 Hz (+/- 1.5 db).
FREQUENCY RESPONSE (paging and music):
200 Hz to 12.8K Hz (+/- 1.5 db).
WIRING: standard CAT 3/5/5A/6 patch cords.
Maximum run of 1000’ of cable per zone-port (2 ports
for Zone 1; 6 ports for Zones 2-5). Maximum of 60
emitters per run.
DIGITAL COMPRESSION AND LIMITING: performed
by on-board DSP.
OPERATING TEMPERATURE: 40-104°F, 4-40°C.
CONDUIT CONNECTORS: Unit is double-keyed to fit
either 1/2" or 3/4" conduit connectors.
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
14
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
WARRANTY
Warranty Coverage — Qt Quiet technology™
emitters: Cambridge Sound Management, LLC
(the “warrantor”) will, for a period of five (5) years,
starting with the date of purchase, warrant that the Qt
Quiet technology™ emitters (the “speakers”) will be
free of defects in materials and workmanship that interfere with proper operation as a sound masking, paging
and music speaker system. During that period, the warrantor will, at its option, either (a) repair the speaker,
or (b) replace the speaker. The decision to repair or
replace will be made by the warrantor.
Warranty Coverage — Qt PRO™ control unit
(QT-900/QT-1500): The warrantor will, for a period
of one (1) year, starting with the date of purchase,
warrant that the Qt PRO™ control unit (the “system”)
will be free of defects in materials and workmanship
that interfere with its proper operation as a sound
masking, paging and music distribution control
system. During that period, the warrantor will, at
its option, either (a) repair the system, with new or
refurbished parts, or (b) replace the system with a
new or refurbished system of equal functionality at
no charge. The decision to repair or replace will be
made by the warrantor.
All software installed in the Qt PRO™ system is
warranted to substantially conform to its published
specifications. In no event does the warrantor warrant
that the software is error free or that the customer will
be able to operate the software without problems
or interruptions. The warrantor will, from time to
time make available software bug fixes. It is the
responsibility of the purchaser to download and install
these software modifications. Except for the forgoing,
all software and software upgrades are provided AS IS.
The following terms apply to all: These warranty
terms are extended only to the original purchaser of a
new product. A purchase order or other proof of the
original purchase date and purchaser is required for
warranty service.
Full warranty terms are available at
www.csmqt.com/qtprosupport
www.csmqt.com/qtprosupport
15
SETTINGS RECORD
Installer / Administrator
If Qt PRO™ is controlled from a network browser,
use the “Print Settings” link under the Administration
page to print out a complete set of system information. Place printout with the unit. Otherwise, fill in
details below. This is critical to ease recovery from a
hardware fault.
Volumes
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Masking
Paging A
Paging B
Music
Sensitivities
Paging A Paging B Music Networking and Security
MAC Address Hostname Username: admin (default - can be changed)
Password: secret (default - can be changed)
Installation / Service
Company name Install date Phone number 16
rev 07.09