Polycom RealPresence Mobile, Version 3.1 for Apple iOS Release

Polycom® RealPresence® Mobile, Version 3.1 for
Apple® iOS Release Notes
Polycom is pleased to announce an update release of the Polycom RealPresence Mobile application.
RealPresence Mobile is a standards-based application that enables you to meet and collaborate
face-to-face with anyone from anywhere—improving teamwork, collaborative decision-making, and
productivity with colleagues, customers, and business partners.
RealPresence Mobile offers features and user experiences similar to the Polycom RealPresence Desktop
application. It is easily installed and configured, supports both basic and professional modes.
This document provides the latest information about the RealPresence Mobile application, version 3.1, for
Apple iOS-powered smart phones and tablet devices.
Software Version History
The following table shows the version history of the RealPresence Mobile application.
Table:
Software Versions
Version
Release Date
Features
3.1
January 2014
3.1 supports the following new features.
• Support for whiteboard and annotation on iPad
• Support for sharing content via SmartPairing (iPad Only)
3.0.1
October 2013
3.0.1 adds support for iOS 7, iPhone 5S, and iPhone 5C.
3.0
July 2013
Support for H.264 high profile calls (outgoing and incoming).
Support for Auto-answer incoming calls. When enabled, this feature allows
users to choose to mute the audio or video of auto-answered calls.Note:
Auto-answer only works when the RealPresence Mobile application is running
in the foreground.
Support for auto VPN.
iPad: Improved content sharing functionality.
Enabled users to hide or display local self-view.
2.3
March 2013
Support for the Polycom RealPresence CloudAXIS™ solution.
2.2
February 2013
Added support for iPad Mini and iPhone5.
2.1
December 2012
iPad and iPhone: Support for Interactive Voice Response (IVR) service in SVC
calls.
iPad: Added automatic Polycom SmartPairing™ (iOS 5.0 and later) to enable
the iPad to control and swipe calls to Polycom HDX and Group Series devices.
January 2014, 3725-82878-014/A
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Table:
Software Versions
Version
Release Date
Features
2.0
November 2012
Support for H.460 firewall traversal in basic mode.
Access to media statistics.
iPad: Added SmartPairing in manual mode (iOS 5.0 and later) to enable the
iPad to control Polycom HDX and Group Series devices.
Support for the Enterprise SVC Solution, a scalable media relay conferencing
solution based on SVC and SAC codecs.
Added Portuguese support for the user interface.
1.3.2
September 2012
iPad and iPhone 4S: Added support for iOS 6.0.
1.3.1
August 2012
Fixed several known issues.
1.3
June 2012
iPad: Added support for firewall/NAT, FECC, and ability to run on new iPad.
iPhone 4S: Localized user interface.
1.2
March 2012
iPhone 4S: Added support for basic mode.
1.1
February 2012
iPhone 4S: Initial release.
iPad 2: Added content sharing. Improved user interface experience.
1.0.4
January 2012
iPad 2: Fixed some memory leak issues.
1.0.3
December 2011
iPad 2: Enabled users to disable H.323 calls. User interface enhancements.
Added multi-language support for the user interface. Added H.263+ content
receiving.
1.0.2
October 2011
iPad 2: Fixed some known issues. Added user interface enhancements.
Added automatic Polycom CMA® server detection. Features such as AES,
H.460 firewall traversal, and content receiving are available only when users
are registered to a provisioning server.
1.0.1
October 2011
iPad 2: Initial release.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Hardware and Software Requirements
The following hardware and software requirements were determined based on test scenarios. Your system’s
actual performance may vary based on software or hardware configurations.
Table:
Hardware and software requirements
Apple
iPad 2, iPad Mini, iPad with Retina display, iPhone 4S, iPhone 5, 5C, and 5S
iOS Requirements
iOS 6.0 or later
System Requirements
Syncing with iTunes® on a Mac or PC requires:
• iTunes: 10.2 or later
• Mac: OSx 10.2 or later
• PC: Windows XP SP3 or later
Network Requirements
•
•
Wireless Local Area Network (WLAN), 802.11 a/b/g/n recommended
3G or 4G network
Optional Peripheral
Devices
•
•
3.5 mm headset
Stereo Bluetooth headset
To view your iOS system version:
» From your device, touch Settings > General > About > Version.
Interoperability
This section explains the Interoperability of RealPresence Mobile and other applications.
Polycom CMA® System and RealPresence Resource Manager System
The RealPresence Mobile application can register to the Polycom CMA Server and Polycom RealPresence
Resource Manager server. Some management features have limitations relative to other Polycom
endpoints. For example, software updates of RealPresence Mobile are not supported and the QOS
monitoring is limited.
Products Tested with This Release
Polycom RealPresence Mobile systems are tested extensively with a wide range of products. The following
table does not provide a complete inventory of compatible equipment, but indicates the products that have
been tested for compatibility with this release.
Upgrade Polycom Products
You are encouraged to upgrade all your Polycom systems with the latest software before contacting
Polycom support to ensure that the issue has not already been addressed by vendor software
updates. Go to the Polycom support website to find the current Polycom Supported Products
matrix.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Table:
Interoperability
Type
Product
Version
NAT/Firewall/Border
Controller
ACME Packet Net-Net 3820
Firmware SCX6.3.0 MR-5 Patch 2
Polycom VBP® 5300-ST
11.2.16
Polycom RealPresence® Access Director™
3.0, 3.1
Polycom Distributed Media Application™ (DMA®)
7000
6.0.2, 6.0.3
Polycom Converged Management Application™
(CMA®) 4000/5000
6.2.5
Polycom RealPresence Resource Manager
8.0, 8.1
Polycom RMX® 4000/2000
8.2, 8.3
Polycom RealPresence® Collaboration Server
800s
8.3
Polycom RealPresence® Collaboration Server
1800
8.1.8, 8.3
Polycom RMX® 1000C
2.4.2, 2.5.1
Polycom RSS™ 4000
8.6
Polycom RealPresence Capture Server
1.0
Broadsoft SIP r17 Server
SP2
DeltaPath
2.9.3
MPX Rx
8.3
Polycom HDX® Series
3.1.1, 3.1.2
Polycom RealPresence Mobile
3.0, 3.1(iOS)
3.0, 3.1(Android)
Polycom VVX®
4.1.4, 5.0
Polycom CMA® Desktop
5.2.5
Polycom Telepresence M100
1.0.6
Polycom RealPresence Desktop
3.0, 3.1(Windows)
Gatekeeper, Gateways,
External MCU,
Bridges, Call Managers
Endpoints
3.0, 3.1(Mac)
Polycom RealPresence Group Series
Polycom, Inc.
4.1.1, 4.1.3
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Install and Uninstall RealPresence Mobile
This section explains how to install and uninstall RealPresence Mobile.
To install the RealPresence Mobile application:
1 From the Apple App Store application, search for polycom or video conferencing to find the
RealPresence Mobile application.
2 Touch Free, and touch INSTALL APP.
To uninstall the RealPresence Mobile application:
1 From your device’s application list, touch and hold
2 Touch
Video until it begins to jiggle.
.
3 Touch Delete.
Your user data is deleted when you uninstall the application.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Feature Overview
The following table lists features available in version 3.1. Features marked with an asterisk (*) are enabled
by a provisioning server.
Table:
RealPresence Mobile features
Category
Features
iPad
Basic
Mode
Call functions
and capability
Enterprise SVC solution
✓
✓
✓
✓
IVR service in SVC calls
✓
✓
✓
✓
Placing H.323 calls
✓
✓
✓
✓
Enabling and disabling H.323 calling
✓
✓*
✓
✓*
Specifying H.323 gatekeepers
✓
✓*
✓
✓*
Specifying internal or external
gatekeepers
✓
iPhone
Basic
Mode
iPhone
Professional
Mode
✓
Receiving H.264 content during
H.323 calls
✓
✓
Receiving H.263 and H.263 + content
during H.323 calls
✓
✓
Whiteboard and annotation
✓
Placing SIP calls
✓
✓
✓
✓
Enabling and disabling SIP calls
✓
✓*
✓
✓*
Registering to SIP servers
✓
✓*
✓
✓*
Specifying SIP proxy servers
✓
✓*
✓
✓*
Placing SIP calls over UDP
✓
✓*
✓
✓*
Placing SIP calls over TCP
✓
✓*
✓
✓*
Receiving H.264 content during SIP
calls
✓
✓
Receiving H.263 and H.263 + content
during SIP calls
✓
✓
H.264 content sending up to XGA
✓
H.263 and H.263+ content sending
up to XGA
✓
Selectable call rates between 64
kbps - 512 kbps
Polycom, Inc.
iPad
Professional
Mode
✓
✓
✓
✓
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Table:
RealPresence Mobile features
Call functions
and capability
Call control
H.264 encode at up to 480 x 270
(video)
✓
✓
✓
✓
H.264 decode at up to 480 x 352
(video)
✓
✓
✓
✓
H.264 decode at up to 720 p
(content)
✓
✓
✓
✓
H.264 high profile calls (outgoing and
incoming)
✓
✓
✓
✓
H.263 and H.263+ decode at up to
XGA (content)
✓
✓
✓
✓
Automatic gain control
✓
✓
✓
✓
Acoustic echo cancellation
✓
✓
✓
✓
Automatic noise control
✓
✓
✓
✓
Polycom Siren Lost Packet Recovery
✓
✓
✓
✓
WLAN and 3G network support
✓
✓
✓
✓
User interface Localization
✓
✓
✓
✓
Muting your audio during a call
✓
✓
✓
✓
Disabling your video during a call
✓
✓
✓
✓
DTMF during a call
✓
✓
✓
✓
Viewing call statistics by touching
✓
✓
✓
✓
Switching between the front and rear
cameras
✓
✓
✓
✓
Adjusting volume during a call
✓
✓
✓
✓
Indicating network quality during a
call
✓
✓
✓
✓
✓
FECC
SmartPairing
Polycom, Inc.
SmartPairing for iPad (iOS 6.0 and
later)
✓
✓
Call transferring to an HDX or
RealPresence Group system
✓
✓
Content Sharing
✓
✓
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Table:
RealPresence Mobile features
Firewall
traversal
security
H.460 firewall traversal
✓
✓
✓*
✓
✓
✓
✓*
Certificate verification
✓
✓
BFCP over UDP
✓
✓
RTP keep-alive
✓
✓
✓
✓
TLS/SRTP support
Professional
features
✓
✓
Encrypting H.323 calls
SIP digest authentication
✓
✓
✓
SIP dial string
✓
✓
✓
✓
SBC Interoperability
✓
✓
✓
✓
SIP outbound proxy
✓
✓
✓
✓
SIP fail-over
✓
✓
✓
✓
Provisioning service
✓
✓
Local address book
✓
✓
LDAP service
✓
✓
New Features in Version 3.1
3.1 supports the following new features. See the RealPresence Mobile online help on Polycom Support Site
for details about the new features.
● Support for Whiteboard and Blackboard on iPad
This feature enables you to draw on iPad screen with your finger or a touch pen. After you touch the
Share Content button in a call, you will be able to mark your shared content with the whiteboard
tools. The shared content can be a shared PDF file, Word file, Excel file, PowerPoint presentation,
shared photo, or shared web page. You also can use a blank whiteboard or blackboard and draw on
the board.
When RealPresence Mobile is not in a call, you can send the whiteboard or blackboard content to a
paired Polycom HDX or RealPresence Group Series system.
● Support for Sharing Content via SmartPairing (iPad Only)
You can pair your device with a Polycom HDX or RealPresence Group Series system and then share
your content with the system.
● Support for New Operating Systems and Devices
3.1 adds support for iPad Air and iPad Mini2.
Features in Previous Versions
This section describes the new features in the previous releases.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Version 3.0
This release provides the following new features:
● Support for H.264 high profile calls (outgoing and incoming).
● Support for Auto-answer incoming calls. When you enable this feature, you can choose to mute the
audio or video of auto-answered calls.
● Enables you to hide or display local self-view.
● iPad: enhanced content sharing functionality:
 picture share (jpg, jpeg, png, and bmp) from local photos gallery
 web page share
 retrieve file from Dropbox to share
 supported office documents types include Word, Excel, and Powerpoint.
● Support for auto VPN functionality. If proper VPN configuration is added on iOS system, the
RealPresence Mobile application will trigger VPN connection automatically before the normal sign-in
process.
Contact your IT administrator to set up the VPN client to include the host name of
the CMA server or RealPresence Resource Manager server based on the
company’s policy or IT deployment.
Version 2.3
This release adds support for Polycom RealPresence CloudAXIS solution. If you are invited to a CloudAXIS
meeting, you will receive a meeting invitation email.
To attend a CloudAXIS meeting:
1 Open the meeting invitation email.
2 Select the web URL, or enter the web URL in a browser address line.
3 Enter your email address to sign in to CloudAXIS.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
4 After you sign in, swipe on the target device panel and select Video on a Mobile Device.
5 Do one of the following:
 Click Start to launch the RealPresence Mobile application and attend the meeting.
 Click Install to download the application from the Apple App store.
Version 2.2
Version 2.2 adds the support for iPad Mini and iPhone5.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Version 2.1
Version 2.1 provides the following new features:
● iPad: Added SmartPairing in automatic mode (iOS 5.0 and later) to enable the iPad to control
Polycom HDX or Group Series systems.
● iPad: Ability to transfer calls to a Polycom HDX or Group Series system.
When the call is transferred, you can mute the call, adjust its audio volume, send DTMF tones, or end
the call using your iPad as the controller. You can also place calls from the paired HDX or Group
Series system.
● Support for IVR service in SVC calls.
Version 2.0
Version 2.0 provides the following new features:
● Support for H.460 firewall traversal in basic mode.
● Ability to access Media Statistics by clicking
.
● iPad: Added SmartPairing in manual mode (iOS 5.0 and later) to enable the iPad to control Polycom
HDX or Group Series systems.
● Support for the Enterprise SVC solution, a scalable media relay conferencing solution based on SVC
and SAC codecs.
Version 1.3.2
Version 1.3.2 adds support for iOS version 6.0.
Version 1.3.1
For iPad, an update to the Content Send/Stop icon.
Version 1.3
● Firewall/NAT Support
This version provides firewall and Network Address Translator (NAT) traversal ability with the
following features:
 Ability to keep Real-time Transport Protocol (RTP) NAT mapping alive during a live streaming.
 Support for guest user dialing.
 Ability to support Secure Real-time Transport Protocol (SRTP) and Transport Layer Security
(TLS) for the secure transmission of media.
 Ability to support Binary Floor Control Protocol (BFCP) over both TCP and UDP links (UDP
preferred). Control signaling can now be forwarded using the best-effort traffic class in firewall and
NAT traversal.
● Support for the following dial strings when you place calls without registering to the server:
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
H.323
• name@domain
• name@IP
• extension@domain
• extension@IP
• IP##extension
SIP
• <name>@<domain>
• <name>@<ipAddress:port>
• <extension>@<domain>
• <extension>@<ipAddress:port>
● Ability to verify server certificates by using installed root certificates, such as SIP, HTTPS, and LDAP,
when establishing TLS connections.
● Ability to interoperate with ACME SBC systems.
● Support for SIP signaling FW/NAT traversal over TCP/TLS as defined in RFC5626.
● Ability to switch to a backup SIP server in case the primary server fails.
● Far-End Camera Control Support
In a point-to-point call, you are able to pan, tilt, and zoom the far-end PTZ camera, if the far-end
system is configured to allow control.
Version 1.2
Version 1.2 provides the following new features on iPhone 4S and iPad 2:
● Support for unmanaged mode. The new unmanaged mode enables you to use the RealPresence
Mobile application in basic mode, without connecting in professional mode.
● Usability enhancements.
Version 1.1
For iPhone 4S and iPad 2:
For iPad 2, version 1.1 provides the following features:
● Usability enhancements
● Ability to show PDF files
For iPhone 4S, version 1.1 provides the following features:
● Dual-stack operation that enables the Polycom RealPresence Mobile application to connect to SIP
or H.323 systems
● H.264 decode of content at up to 720 p
● Sends video at up to 480x352, 15 fps
● Receives video at up to 480x352, 30 fps
● Receives content at up to 720 p, 7.5 fps
● Support for Polycom Constant Clarity™ technology, such as Polycom Siren™ Lost Packet Recovery,
which can effectively improve the decreased audio quality caused by packet loss
● Configurable network and bandwidth settings that make the RealPresence Mobile application
operate well in virtually any network
● Support for automatic gain control and echo cancellation
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
● Support for H.460 firewall traversal when you are registered to a provisioning server
● Support for muting your audio during a call
● Ability to view network quality during a call
● Ability to allow the provisioning server to supply configuration settings automatically when you are
registered to a provisioning server
● Ability to create a local address book when you are registered to a provisioning server
● Ability to access Lightweight Directory Access Protocol (LDAP) service when you are registered to a
provisioning server. With LDAP service, you can call contacts in your corporate directory or add them
to your local address book.
Version 1.0.4
For iPad 2: Fixes for some memory leak issues.
Version 1.0.3
For iPad 2:
Support for receiving H.263+ content.
Usability enhancement.
Ability to disable H.323 calls.
● Multi-language UI support: English, International Spanish, French, German, Simplified Chinese,
Korean, Japanese, Russian, and Traditional Chinese.
When you install the RealPresence Mobile application on a tablet that uses one of the supported
languages, the RealPresence Mobile application is automatically installed in the corresponding
language. For other languages, the English version of the RealPresence Mobile application is
installed.
Version 1.0.2
For iPad 2: Usability enhancements.
Version 1.0.1
For iPad 2:
● Dual-stack operation that enables the Polycom RealPresence Mobile application to connect to SIP
or H.323 systems.
● H.264 encode and decode at up to 720p, 30fps.
● H.264 decode at up to 720 p.
● Sends video at up to 480x352, 15 fps.
● Receives video at up to 480x352, 30 fps.
● Receives content at up to 720 p, 7.5 fps.
● Support for Polycom Constant Clarity™ technology, such as Polycom® Siren™ Lost Packet
Recovery, which can effectively improve the decreased audio quality caused by packet loss.
● Ability to receive content using H.239 and BFCP when you are registered to a CMA server.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
● Configurable network and bandwidth settings that make the RealPresence Mobile application
operate well in virtually any network.
● Ability to support AES encryption for H.323 calls when you are registered to a CMA server
● Support for automatic gain control and echo cancellation
● Support for H.460 firewall traversal when you are registered to a provisioning server
● Support for muting your audio and video during a call
● Ability to view network quality during a call
● Ability to allow the provisioning server to supply configuration settings automatically when you are
registered to a provisioning server
● Ability to create a local address book when you are registered to a provisioning server
● Ability to access Lightweight Directory Access Protocol (LDAP) service when you are registered to a
provisioning server. With LDAP service, you can call contacts in your corporate directory or add them
to your local address book.
●
Enterprise Scalable Video Coding Solution
The Enterprise Scalable Video Coding (SVC) solution is an alternative to the AVC mode that has traditionally
been supported. Differences between the two modes are listed in the following table.
Table:
Differences between SVC and AVC
SVC Mode
AVC Mode
Each participant in the conference call is received by the
client as a separate video stream.
The composite video image is determined by the bridge
based on administrator configuration.
A Caller ID is indicated by text in the appropriate window,
on display throughout the call.
Caller ID information is displayed intermittently.
Double-clicking or tapping on a participant’s video, content
video, or local preview expands that video to full screen.
Double-clicking or tapping again reverts the display to the
composite image.
Pinch controls enable you to zoom in and out on a
participant’s video or content video.
Layout may typically be controlled by dialing **, and
then selecting a format.
The SVC solution provides the following features:
● For video send, support 270p (480x270) and 135p (240x135)
● For video receive, support up to 360p with no bandwidth limitation; average is 270p or 180p
(480x270)
● For video send, support 7.5/15 fps
● For video receive, support 7.5/15/30 fps
● Support auto layouts of 1x1, 1+1 through 1+5.
The maximum layout of 1+5 comprises 4 remote participants plus 1 content-sharing frame, and 1
local preview frame.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
● Support for AVC content.
● Support for SVC auto layouts:
 Display of last active speakers.
 Dynamic display of resolution, bandwidth, number of participants are adjusted based on network
bandwidth and processor capabilities.
● Support for Scalable Audio Coding (SAC) with at least two quality layers.
● Ability to mix up to three different audio streams from the MCU.
● Ability to combine up to four different SVC video streams (call rate at 512kbps) from the MCUs.
Using SVC conference calls has following limitation:
● Do not support recording.
● FECC
● Only SIP calls are supported.
● A maximum of four far-end video streams and one content video is supported.
 Use SIP TCP for SVC conferences.
Access to Media Statistics
To access media statistics, click the antenna icon
Table:
. The following table shows the meaning of each value.
Media Statistics
Value
Description
Call Type
SIP or H.323 call type.
Call Encryption
Indicates whether your call is encrypted.
Far Site Name
Name of the far site.
Far Site System
Type of video conferencing system at the far end and the software version.
Call Speed
Negotiated speed (bandwidth) for the call, which is usually the combined video and audio
speeds in the call.
Video Protocol
ITU-C video algorithm and annexes used in the current call. The video protocol used
depends on the capabilities of the system at the far end as well as on your system's
configuration.
Video Format
Picture size currently in use.
Audio Protocol
Audio algorithm and annexes used in the current call. The audio protocol used depends
on the capabilities of the system at the far end as well as on your system’s configuration.
Audio Rate
Bandwidth specified for the audio portion of the call. The proportion of the audio rate to
the video rate depends on the protocol used.
Video Rate
Bandwidth specified for the video portion of the call. The proportion of the video rate to
the audio rate depends on the protocol used.
Video Rate Used
Actual bandwidth being used for the video portion of the call. This is a real-time
measurement, which normally fluctuates.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Table:
Media Statistics
Value
Description
Video Frame Rate
Rate your system uses to update the picture seen at the far end. The system can send up
to 15 frames per second. If the camera picks up large, continuous, or frequent motions,
the software takes longer to assemble the data into video frames, and the frame rate
drops. Changes in lighting also reduce the frame rate.
Video Packets Loss
Percentage
Total video packet loss as a percentage of the total number of video packets transmitted
by your system and those transmitted by the far end.
Video Jitter
Percentage of variation in the video transmission rate.
Audio Packet Lost
Number of audio data packets lost during the call, including transmitted packets and
incoming packets. Packet loss indicates congestion or other problems on the network.
Audio Packets Loss
Percentage
Total audio packet loss as a percentage of the total number of audio packets transmitted
by your system and those transmitted by the far end.
Audio Jitter
Percentage of variation in the audio transmission rate.
Content Protocol
Format used for the recording, compression, and distribution of the content.
Content Format
Display resolution of the content.
Content Rate
Rate your system uses in content transmission.
Content Rate Used
Actual bandwidth being used for the content transmission.
Content Frame Rate
Rate your system uses in content frame transmission.
Content Packets Lost
Number of content data packets lost during the call, including transmitted packets and
incoming packets. Packet loss indicates congestion or other problems on the network.
Content Packets Loss
Percentage
Total audio packet loss as a percentage of the total number of content packets transmitted
by your system and those transmitted by the far end.
Corrected Issues in Version 3.1
This section lists the issues fixed in this release.
Category
Issue ID
Description
General
SWEP-5271
When you add a new contact, you cannot input the character or in any text
box. This issue has been fixed.
Call Control
SWEP-4495
Under Broadsoft environment, the RealPresence Mobile application can only
send 135 p video to the RealPresence Group Series system. This issue has
been fixed.
Video
SWEP-4399
When sending PDF content, transmitted video frame rate of RealPresence
Mobile application is downgraded to about 5 fps. This issue has been fixed.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Corrected Issues in Previous Versions
This section lists the correct issues in previous releases.
Version 3.0
Category
Issue ID
Description
General
SWEP-3941
You need to uninstall the RealPresence Mobile application and install again
for logs to update automatically. This issue has been fixed.
Category
Issue ID
Description
Audio
SWEP-3033
The received volume on the iPhone5 is less than on the iPhone4S when the
loudspeaker is used.
Version 2.3
Version 2.1
Category
Issue ID
Description
Audio/Video
SWEP-2757
No media is shown or heard in the HDX system when the RealPresence
Mobile application calls H.323 Business-to-business (B2B) through a SIP
trunk to the H.323 HDX system in the other enterprise.
Version 2.0
Category
Issue ID
Description
Camera
CMAD-8087
Far-end camera control may stay at zoom-in or zoom-out state if
multitasking gestures are used.
Camera
CMAD-9584
If the camera application is open on the iPad and the iPad is locked, the
RealPresence Mobile application crashes when the user unlocks the
device.
Version 1.3.1
Category
Issue ID
Description
Calling
CMAD-8550
The RealPresence Mobile application did not send an authentication update
when the SIP server authentication valid time expired. This issue has been
corrected.
Interoperability
CMAD-8588
The RealPresence Mobile application did not support PLI. This issue has
been corrected.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Category
Issue ID
Description
Interoperability
CMAD-8590
An external participant appeared on the participant list in a
conference-managed screen when monitoring an ad-hoc point-to-point call
from CMA Desktop to the RealPresence Mobile application or the
RealPresence Mobile application to the RealPresence Mobile application.
This issue has been corrected.
Interoperability
CMAD-8591
The RealPresence Mobile application did not send authentication update
when SIP server authentication valid time expired, which caused
authentication failure and call disconnect. This issue has been corrected.
Registration
CMAD-9018
The RealPresence Mobile application failed to send a keep-alive message
when switched from registering to an RFC 5626 server to a non-RFC 5626
server. This issue has been corrected.
Version 1.3
Category
Issue ID
Description
Calling
CMAD-4654
When you place a SIP call using DTMF to join a conference call hosted by a
Polycom® RMX® 1000C system, the call could not be placed, or receive far
end video. This problem has been corrected.
Configuration
CMAD-5396
When your RealPresence Mobile application version is 1.0.2 and you signed
in to a Polycom CMA server whose version is older than 6.0.1, your tablet
would take up two licenses on the CMA server, with the device type as CMA
Desktop and Other respectively.
When your RealPresence Mobile application version is later than 1.0.2 and
you signed in to a Polycom CMA server whose version is earlier than 6.0.1,
you were registered as two users in the CMA server, with Model name both
as the RealPresence Mobile application - iPad, and Device type as HDX
and Other respectively.
This problem has been corrected.
Content
CMAD-4569
You could not receive content from the far end when there were two WLAN
networks available, and you were disconnected within several minutes. This
problem has been corrected.
Languages
CMAD-3393
The user interface was available in nine languages only, though the system
could run on all language versions of your tablet. This problem has been
corrected.
Registration
CMAD-5538
If your Polycom RealPresence Mobile was signed in to a Polycom CMA
server whose version is earlier than 6.0.1 through a Polycom VBP system,
you had to power down the VBP system before you upgrading the CMA
server to version 6.0.1. Otherwise, the gatekeeper registration failed for
duplicate alias. This problem has been corrected.
User Interface
CMAD-3397
When you placed calls, the system used the device name as your
RealPresence Mobile display name. This problem has been corrected.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Category
Issue ID
Description
Video
CMAD-7043
While using an iPad 3 and receiving content on the RealPresence Mobile
application, the far-end video displayed in the PIP and did not scale correctly.
This problem has been corrected.
Interoperability:
Tandberg TS8710
CMAD-8551
When a participant using RealPresence Mobile version 1.2 joined MCU
conference supporting "PLI", RealPresence Mobile version 1.2 participants'
video could not be seen by others.
Root cause was that the RealPresence Mobile application did not support
"PLI" RTCP feedback (RFC 4585) yet. "PLI" was used as one approach to
request key frame (i-frame).
In RealPresence Mobile version 1.2, RealPresence Mobile enables "PLI" in
SIP signaling, but actually RealPresence Mobile doesn't support handling PLI
message.
When RealPresence Mobile version 1.2 joined the conference supporting
"PLI", and MCU used PLI message to request key frame, but RealPresence
Mobile version 1.2 did not send key frame, MCU could not decode the video
streams and did not forward the stream to other participants. So other
participants did not see RealPresence Mobile V1.2's video. This problem has
been corrected.
Version 1.2
Category
Issue ID
Description
Provisioning
CMAD-6311
After you signed in to a provisioning server and registered to a SIP server which
was specified by its FQDN address, if you added a new DNS, signed out from
the SIP server and tried to sign in again, the SIP registration failed. You had to
restart the RealPresence Mobile application to sign in again. This problem has
been corrected.
Registration
CMAD-6351
After you connected to a WiFi network with successful gatekeeper registration, if
you switched to a 3G network and switched back to the WiFi network, your
H.323 registration failed with the error message 'Duplicate Name or Extension'.
This problem has been corrected.
Version 1.1
Category
Issue ID
Description
Audio
CMAD-4000
When registered to DeltaPath, RealPresence Mobile never received far end
audio. This problem has been corrected.
Call Control
CMAD-4228
After you switched from a Polycom official gatekeeper to a VBP one, the
gatekeeper registration failed. This problem has been corrected.
Call Control
CMAD-3939
There was no audio during SIP calls. This problem has been corrected.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Category
Issue ID
Description
Calling
CMAD-5525
When you placed a call from the Recent Calls list, the RealPresence Mobile
application used the IP address of the selected call entry to place the call.
If the IP address was no longer reachable or if the IP address was no longer
assigned to a contact (for example, if the IP address was assigned to a Proxy
server), the call could not connect. This problem has been corrected.
Interoperability:
Polycom
RMX1000C
CMAD-4558
When you placed a H.323 call to join a conference call hosted by RMX1000C,
your call ended automatically after about 40 seconds. This problem has been
corrected.
Network
CMAD-5512
When you were in a location where the only network available is 3G, if you
started the RealPresence Mobile application immediately after you powered on
your tablet, the RealPresence Mobile could not obtain an IP address. This
problem has been corrected.
Provisioning
CMAD-5513
When you signed in to a Polycom CMA server using Auto Find CMA Server,
with the DNS set as your corporate DNS, and changed to another DNS, you
could not sign in to the CMA server using any iPad running on an operating
system later than IOS 5.0. This problem has been corrected.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Known Issues
The following table lists the known issues for this release. If a workaround is available, it is noted in the table.
Category
Issue ID
Description
Workaround
Call Control
SWEP-3771
If you dial into a SVC conference call
(line rate is set as 1024 kbps or above)
with 128 kbps as the call rate, you get
audio only.
Dial with call rate above 128 kbps.
Contacts
SWEP-5627
After you enter a key word and start to
search contacts, you cannot cancel
this operation.
Use more specific key word to search
contacts.
Content
SWEP-3878
When sharing an Excel spreadsheet,
you cannot click the sheet tab to view
another sheet and sharing PDF files is
slower than that of other formats.
For Excel issue, zoom into the
content and click the sheet tab again.
No workaround for PDF sharing
issue.
Content
SWEP-4459
On some iPad, when RealPresence
Mobile send PDF content and use
annotation, the video may freeze on far
ends every three seconds.
None.
Content
SWEP-4496
If you create a Continuous Presence
(CP) only conference call on Polycom
RMX 4000/2000 system and RMX and
Polycom RealPresence Collaboration
Server 800s version 8.1 with default
content settings (Content Settings:
HiResGraphics and Content
Protocol: H.264 HD), the
RealPresence Mobile application
cannot send or receive content if call
rate is set as 384 kbps or below.
•
•
Change the RMX Content
Settings to Graphics, and
Content Protocol to H.263 &
H.264 Auto Selection.
Set the call rate on RPM to above
384 kbps.
Content
SWEP-4932
(SIP Call only) When the call rate of
M100 is lower than the call rate of
RealPresence Mobile and when M100
calls RealPresence Mobile,
RealPresence Mobile cannot send
content to M100.
Use higher call rate for M100 than
RealPresence Mobile.
Content
DSTC-1544
Polycom VSX® Visual Concert™
cannot display 1024x576 content sent
by RealPresence Mobile Whether or
not they call each other directly.
Double click the content to show the
content in full screen, then
RealPresence Mobile will send
1024x768 content, Polycom VSX
Visual Concert can display correctly.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Category
Issue ID
Description
Workaround
Deployment
SWEP-5377
RealPresence Mobile may consume
more than one license on
RealPresence Resource Manager if
you install and uninstall RealPresence
Mobile several times.
Configure the re-claim period on
RealPresence Resource Manager to
a small value, for example five
minutes.
Directory
CMAD-5552
If you switch your network in the
middle of a directory search and you
try the directory search again, the
search might continue indefinitely.
Always follow these steps to force
close the RealPresence Mobile
application:
1 Press the Home button of your
device.
2 Double-push the Home button.
3 Touch and hold
VideoRealPresence.
4 Touch the
on the upper-left of
.
General
CMAD-7044
The application uses several TCP and
UDP ports. If any of these ports is used
by other applications, RealPresence
Mobile may not work properly.
Reboot the device.
Interoperability
SWEP-2874
You video is not available to other
participants when you join a
conference hosted by a Polycom RMX
1000C system.
Don’t use H264 CIF/SIF as your
video quality in your RMX profile.
Localization
SWEP-2756
You can use only English user names
to sign into Polycom CMA system
None.
and Polycom RealPresence
Resource Manager, or register to
GK and SIP servers.
Other
DSTC-1541
When you are trying to sign in
RealPresence Mobile, RealPresence
Mobile may incorrectly display a
certificate warning for the intermediate
CA issued certificate.
When you see the waring message,
click OK to trust the certificate.
SIP
SWEP-4441
If the dialed SIP URI contains spaces,
the SIP call cannot be connected.
Remove the spaces.
SmartPairing
SWEP-1819
When there are several HDX or Group
Series systems nearby, your
RealPresence Mobile application
either fails to detect them all, or returns
the incorrect IP addresses.
Pair the Group Series or HDX system
manually.
SVC
SWEP-3113
Your video stops transmitting while
sending or receiving content during a
128kbps SVC call.
None.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Category
Issue ID
Description
Workaround
SVC
SWEP-2372
When there is 10% packet loss and
UDP is used for an SVC call, the
screen layout is wrong.
None.
SVC
SWEP-2736
In a poor network connection, a
participant disconnects automatically
from an SVC call. This can result in a
participant showing up in two video
streams–one frozen and one active.
The RMX system will clear the frozen
stream in 30 minutes.
None.
Upgrade
SWEP-5030
RealPresence Mobile will consume
one more license after upgrading to
3.1. The old licenses will not be
released until the reclaim threshold
arrives or is removed manually.
H.323 and SIP alias assigned by
RealPresence Resource Manager will
change after upgrade to 3.1.
Remove the old license manually or
set the license reclaim cycle to be a
small value, for example, 5 minutes
on RealPresence Resource
Manager.
Video
SWEP-4396
The video freezes and flashes for a
few seconds for some SVC conference
calls
None.
Video
SWEP-4548
In a motion mode conference,
RealPresence Mobile receives video
with a large delay because the video is
60 fps.
Set a conference with sharpness
mode on MCU.
Video
SWEP-5592
The RealPresence Mobile received
video is stretched when RealPresence
Mobile is inter operating with VSX®
Visual Concert™.
None.
Video
SWEP-5614
If RealPresence Mobile is the only SIP
SVC endpoint in a AVC and SVC
mixed conference, after RealPresence
Mobile sends content, the
RealPresence Mobile transmitted
video will freeze.
Dial in a mixed conference with
H.323 call.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Supported Capabilities, Protocols, Algorithms, and
Ports
The following capabilities, protocols, resolutions, algorithms, and ports are support for the RealPresence
Mobileapplication.
Capabilities
Call Rate
Video Capability
512 kbps
384 kbps
256 kbps
480x270
128 kbps
240x135
64 kbps
Audio only
Protocols
The following table lists the protocols supported in this version of the RealPresence Mobile application.
Protocol
Description
DNS
Domain Name System
H.235
Security and Encryption
H.239
Token Management
H.323
Signaling
H.460
Firewall/NAT Traversal
LDAP, H.350
Directory Services
NTLMv2
Authentication
Polycom LPR™
Lost Packet Recovery
SIP
Session Initiation Protocol
H.239 and BFCP Support
H.239 and BFCP are supported only when you are registered to a provisioning server.
Resolutions
The following table lists the resolutions supported in this version of the RealPresence Mobile application.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Resolution and Frame Rate
Source
Up to 480x270, 15 fps
People video sent from camera
Up to 480x352, 30 fps
People video received from far end
Up to 720 p, 7.5 fps
Content received from far end
Up to XGA, 3 fps
Content showing from the tablet
Note on video capability
Actual transmitted video resolution is determined by several factors, such as camera capability,
computer performance, network conditions, the far-end system’s capabilities, and whether content is
being received.
HD/720p fps is the maximum video receiving capability. The actual resolution is based on the
negotiation with the far end.
Algorithms
The following table lists the algorithms supported in this version of the RealPresence Mobile application.
Algorithm Type
Description
Audio
G.722.1 Annex C
G.711u
G.711a
Siren LPR
Acoustic Echo Cancellation (AEC)
Automatic Gain Control (AGC)
Scalable Audio Coding (SAC)
Video
Polycom Lost Packet Recovery™ (LPR™)
H.264 SVC
H.264 AVC
H.264 high profile
H.263 and H.263+ (for content only)
Encryption
AES-128 media encryption
TLS for SIP calls
Availability of AES and TLS Encryption
AES encryption is available only when you are registered to a provisioning server.
TLS encryption is available only when you are registered to a provisioning server.
Inbound and Outbound Ports
The following table lists the inbound and outbound ports supported in this version of the RealPresence
Mobile application.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Table:
Inbound ports
Port
Function
1720 (TCP)
H.323 Signaling
1719 (UDP)
Registration, Admission, and Status (RAS)
3230 - 3329 (TCP)
Call Signaling
3230 - 3237 (UDP)
Media (RTP/RTCP)
5060
SIP
3238 (UDP and TCP)
BFCP
Table:
Outbound ports
Port
Function
443 (TCP)
Provisioning, Monitoring, Help Files, HTTPS
389 (TCP)
LDAP
5060
SIP
5061 (TCP)
SIP TLS signaling
1720 (TCP)
H.323 Signaling
1719 (UDP)
Registration, Admission, and Status (RAS)
3230 - 3329 (TCP)
Call Signaling
3230 - 3237 (UDP)
Media (RTP/RTCP)
3238 (UDP and TCP)
BFCP
Prepare Your Device for Mutual Transport Layer
Security
You can establish secure communications using Mutual Transport Layer Security (MTLS) with provisioning
servers such as Polycom DMA or RealPresence Resource Manager systems.
To establish MTLS connections, the client and server need to hold certificates issued from the same
Certificate Authority (CA) and the root certificate of this CA.
To import certificates into your iPad, you need to generate a Certificate Request (CSR) first by using a
computer that has installed the openSSL tool. This is an iOS limitation.
The following example uses Mac as the example.
To generate and import your certificate:
1 Open the Terminal from your Mac computer.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
2 Generate the private key client.key. For example:
Mike-MacBook-Pro:~ root# openssl genrsa -out client.key 1024
3 Generate the certificate request client.csr. For example:
Mike-MacBook-Pro:~ root# openssl req -new -key client.key -out client.csr
You are about to be asked to enter information that will be incorporated into your certificate request.
What you are about to enter is what is called a Distinguished Name or a DN.
There are quite a few fields but you can leave some blank
For som----Country Name (2 letter code) [GB]:cn
---CSR info.
State or Province Name (full name) [Berkshire]:bj ---CSR info.
Locality Name (eg, city) [Newbury]:bj
---CSR info.
Organization Name (eg, company) [My Company Ltd]:plcm ---CSR info.
Organizational Unit Name (eg, section) []:caqa
---CSR info.
Common Name (eg, your name or your server's hostname) []:caqa ---CSR info.
Email Address []:pp@pp.com ---CSR info.
Enter the following 'extra' attributes to be sent with your certificate request
A challenge password []:1234
-----see [Note1]
An optional company name []:poly
Write down the challenge password. You will need it later in the procedure.
4 Submit the certificate request to your CA:
a View the content of the file client.csr using the following command, then select and copy its
content (from ---BEGIN CERTIFICATE REQUEST to END CERTIFICATE REQUEST---):
Mike-MacBook-Pro:~ root# cat client.csr
b Go to your CA’s web interface http://<CA’s IP address>/certsrv/, and click Request a certificate.
c Click advanced certificate request.
d Click Submit a certificate request by using a base-64-encoded CMC or PKCS #10 file, or
submit a renewal request by using a base-64-encoded PKCS #7 file.
e Paste the content of the file client.csr to the text filed under Saved Request text field, and click
Submit.
f
Click Base 64 encoded and click Download certificate.
The file is saved as certnew.cer by default in the folder Downloads.
5 Move the generated certnew.cer file to your current directory.
6 Convert the file ccertnew.cer to a .p12 file by using the openSSL tool. For example:
Mike-MacBook-Pro:~ root#openssl pkcs12 -export –in certnew.cer –inkey
client.key –out client.p12 –name testp12
Enter Export Password:
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Verifying - Enter Export Password:
The export password should be the same as the challenge password you set in step 3.
7 Encrypt the challenge password you set in Step 3:
a Go to Convert Strings.
b Enter the challenge password in the text field, and click Base64 Encode!.
c Copy the encoded text from the following text field, and save it as a .pwd file, for example,
client.pwd.
8 Add both client.p12 and client.pwd to your iPad using iTunes.
To import the root certificate of your CA into your iPad:
1 Go to your CA’s web address http://<MCA’s IP address>/certsrv/, click Download a CA certificate,
certificate chain, or CRL.
2 Select Base 64, and click Download CA Certificate.
3 Send the certificate to your iPad as an email attachment.
4 On your iPad, open the attached certificate from your email, and click Install.
5 When prompted to install the profile, tap Install Now, and tap Done.
The certificate is now installed on your iPad. You can find it from your iPad Settings > General >
Profile > Configuration Profiles.
To establish MTLS connection with servers such as Polycom DMA or RealPresence Resource
Manager systems, the Polycom DMA or RealPresence Resource Manager system should also hold
the CA root certificate and the system’s certificates.
Polycom, Inc.
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RealPresence Mobile, Version 3.1 for Apple iOS Release Notes
Polycom Notices
Copyright Information
© 2013 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.No part of this document
may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
Trademark Information
POLYCOM and the names and marks associated with Polycom's products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other
trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or
by any means, for any purpose other than the recipient's personal use, without the express written permission of
Polycom.
All other trademarks are the property of their respective owners.
Patent Information
This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited
to, correctness and fitness for purpose.
End User License Agreement
Use of this software constitutes acceptance of the terms and conditions of the Polycom RealPresence Mobile end-use
license agreement (EULA).
The EULA for your version is available on the Polycom Support page for the Polycom RealPresence Mobile.
Polycom, Inc.
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