VTech | vt5820 | User`s manual | VTech vt5820 User`s manual

The VT5820 is an Accessory Handset for use with the VT5831 system.
You must have this model in order to use the VT5820 Accessory Handset.
This manual is designed to familiarize you with the VT5820 Accessory
Handset setup, registration and basic functions. For detailed operational
instructions, please refer to the VT5831 User's Manual.
To order additional system Handsets (model# VT5820), battery packs, or
headsets, call VTech Communications Inc at 1-800-595-9511.
If you have questions about this product, or if you're
having difficulty with setup or operation, do not return
your phone to the store. Call our Customer Support
Center at:
In Canada, call
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury, including the
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near water (for example, near a bath tub, kitchen
sink, or swimming pool).
Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.
Slots and openings in the cabinet and the back or bottom are provided
for ventilation. To protect it from overheating, these openings must not
be blocked by placing the product on the bed, sofa, rug, or other similar
surface. This product should never be placed near or over a radiator
or heat register. This product should not be placed in a built-in installation
where proper ventilation is not provided.
This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.
Never push objects of any kind into this product through cabinet slots
as they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on
the product.
To reduce the risk of electric shock, do not disassemble this product.
Opening or removing cabinet parts other than specified access doors
may expose you to dangerous voltages or other risks. Incorrect
reassembling can cause electric shock when the appliance is
subsequently used.
Do not overload wall outlets and extension cords as this can result in
the risk of fire or electric shock
Unplug this product from the wall outlet and refer servicing to VTECH
under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
Important Safety Instructions
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operating instructions, because improper adjustment of other controls
may result in damage.
E. If the product has been dropped and the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Customer Service: 1-800-595-9511. In Canada, call VTech Electronics Ltd.
at 1-800-267-7377.
Registration And Operation Of The VTECH VT5820 Accessory
Your VTECH VT5831 system can operate up to 6 Handsets.
The VTECH accessory Handset consists of the following:
Handset Charger
Telephone Line Cord
Belt Clip
Battery Pack
Charger Wall
Mounting Bracket
Setup Of The VT5820 Accessory
Plug the AC power adapter
into an electrical outlet.
Remove the Handset battery
cover by pressing on the
indent and sliding downward.
Place the new battery pack
in the Handset, with the
metal contacts aligned with
the charge contacts in the
battery compartment.
Replace the battery cover by
sliding it upward.
Place the Handset in the
Charge Cradle, and allow it to
charge for 12 hours. After the
initial charge, a maintenance
charge of 8 hours should be
Installation of Battery Pack in Handset
Follow the steps below:
Remove the battery cover by
pressing on the indent and
sliding downward.
Place the new battery pack in
the Handset with the metal
contacts aligned with the
charge contacts in the battery
Replace the battery cover by
sliding it upwards.
If the new battery pack is not
already charged, place the
Handset in the charger, and allow it
to charge for 12 hours. After initial
charge, a maintenance charge of 8
hours should be sufficient.
As you register additional Handsets to the system, they will be assigned
extension numbers in the following order: HANDSET 2, HANDSET 3,
HANDSET 4, and so forth.
Whenever a charged Handset battery pack is installed, the Handset will
automatically begin SEARCHING FOR BASE (if previously registered), or
it will prompt you to ENTER BASE ID to register the new Handset.
Enter Base ID Code
After charging the Handset, remove it from its
Charge Cradle; the screen will display:
alternating with this screen:
If, after charging the Handset, you see:
Press NEW. You will now see the ENTER
BASE ID screen as described in step 1.
Find the BASE ID Code by doing the following: (the Base must be in
idle (OFF) mode)
A. At the Base, press MENU
B. Scroll down to DISPLAY BASE-ID
C. Press OK. The Base screen will display the 15-digit ID Code.
Afterwards, it will return to the idle screen.
Enter the 15-digit Base ID Code into the Handset; then press OK.
NOTE: The 15-digit BASE ID Code may contain numbers and
characters, such as . Make sure you enter all 15 digits.
Wait approximately 15 to 60 seconds. You will hear confirmation beeps
from the Base and Handset. The newly registered Handset will now assign
itself the lowest Handset number not previously assigned to a different
system Handset (1 through 6).
If the Handset displays REJECTED BY BASE
or continues to display SEARCHING FOR
BASE for well beyond 60 seconds, try the
registration process again by repeating the
above steps.
Congratulations! You can now enjoy the benefits of your VTECH Multi-Handset
The Handset Layout
LCD Display
Soft Keys
Headset Jack (2.5mm)
On (Flash)
Off (Clear)
Dialing Keys (0-9,
Sound Select
Message Waiting LED
* , #)
Handset Indicators
Handset Icons
Line In Use indicator
On steady with no number next to it when a parallel set is in use.
On steady with one or more numbers next to it, indicating which
extensions are using the line. For example,
12 indicates that
Handset 1 and Handset 2 are on an outside call.
Intercom indicator
On steady with the extension numbers currently on an
intercom call. For example, 02 indicates that the Base and
Handset 2 are on an intercom call.
Battery indicator
When the Handset is removed from the charger, this lets you
know the level of charge in the battery pack, from FULL(
to EMPTY (
Cycles (Low, Medium, and Full) when Handset battery is charging.
Flashes when a low battery condition is detected.
Ringer Off indicator
is displayed when the ringer is turned off.
Enhanced Mode indicator
On steady when active Handset is in Enhanced mode.
The Handset will enter Enhanced mode automatically when in
an area with interference.
Mute indicator
On steady when the Handset microphone is muted.
Hold indicator
On steady when the line is on hold.
Handset Registration indicator
is displayed when a Handset is either not registered, or is
searching for the Base Unit.
Handset LEDs
• Blinks to indicate that you have new voicemail messages.
Service must be subscribed to through your local telephone
Headset Operation
Your VT5820 cordless Handset is equipped with a 2.5mm Headset Jack for
use with an optional accessory Headset for hands-free operation. If you choose
to use the Headset option, you must obtain an optional accessory Headset,
which is compatible with the VT5820.
To purchase a Headset, call VTECH Customer Service at 1-800-595-9511.
Once you have a compatible 2.5mm Headset, locate the Headset Jack on
the Handset. Connect the plug on the Headset cord to the jack on the cordless
Handset. The plug should fit securely. Do not force the connection.
Whenever a compatible Headset is connected
to the cordless Handset, the microphone on the
Handset will be muted. This is done to limit the
effect of background noise.
Many compatible Headsets have a reversible,
monaural design. You can wear your Headset
on either ear, leaving one ear free for room
Belt Clip
The VT5820 is also equipped with a detachable
belt clip. Align the pins on the inside edge of
the clip with the notches on the sides of the
Handset. The belt clip should snap securely
into place. Do not force the connection.
Taking Care Of Your Telephone
Your VT5820 cordless telephone contains sophisticated electronic parts, so
it must be treated with care.
Avoid rough treatment
Place the Handset down gently. Save the original packing materials to protect
your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the Handset outdoors
in the rain, or handle it with wet hands. Do not install your Base Unit near a
sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic
For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or
a mild soap. Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when
you are wet or standing in water. If your Base Unit should fall into water,
TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by
the unplugged cords.
In Case Of Difficulty
If you have difficulty operating your phone, the suggestions below should solve
the problem. If you still have difficulty after trying these suggestions, call VTECH
Communications at 1-800-595-9511. In Canada, call VTECH Electronics at
The Phone Doesn't Work At All
Make sure the Power Cord is plugged
Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone wall jack.
Make sure the batteries are properly charged. If the 'LOW BATTERY'
message is shown, the battery pack needs charging.
Is the Handset registered to the Base? See Registration.
No Dial Tone
First check all the suggestions above.
If you still don't hear a dial tone, disconnect the Base Unit from the
telephone jack and connect a different phone. If there is no dial tone
on that phone either, the problem is in your wiring or local service. Call
your local telephone company.
You Get Noise, Static, Or A Weak Signal Even When You're Near
The Base Unit
Household appliances plugged into the same circuit as the Base Unit
can sometimes cause interference. Try moving the appliance or the Base
Unit to another outlet.
You Get Noise, Static, Or A Weak Signal When You're Away
From The Base Unit
You may be out of range. Either move closer to the Base, or relocate
the Base Unit.
The layout of your home may be limiting the range. Try moving the Base
Unit to another position.
The Handset Does Not Ring When You Receive A Call
Make sure you have the Handset ringer activated. To set the ringer,
Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone jack. Make sure the power cord is plugged in.
You may be too far from the Base Unit.
You may have too many extension phones on your telephone line to allow
all of them to ring. Try unplugging some of the other phones.
In Case Of Difficulty
Your Handset vibrates or shakes when a call comes in
It is likely that your Vibrating Handset Ringer option has been set to ON.
If you’d like to turn it off, see VT5831 User’s Manual - Handset
Settings - VIBRATE CONTROL, on page 22.
You Hear Other Calls While Using Your Phone
Disconnect your Base Unit from the telephone jack, and plug in a regular
telephone. If you still hear other calls, the problem is probably in your
wiring or local service. Call your local telephone company.
You Hear Noise In The Handset, And None Of The Keys Or Buttons Work
Make sure the power cord is plugged in.
Common Cure For Electronic Equipment
If the unit does not seem to be responding normally, then try putting the Handset in
the cradle. If it does not seem to respond, do the following (in the order listed) :
Disconnect the power to the Base.
Disconnect the Handset battery, and spare battery pack, if applicable.
Wait a few minutes.
Connect power to the Base.
Re-install the battery pack(s).
Watch for Handset to display :
Warranty Statement
What does this limited warranty cover?
• The manufacturer of this VTECH product, VTECH Communications,
warrants to the holder of a valid proof of purchase (“Consumer” or “you”)
that the product and all accessories provided by VTECH in the sales package
(“Product”) are free from material defects in material and workmanship,
pursuant to the following terms and conditions, when installed and used
normally and in accordance with operation instructions. This limited warranty
extends only to the Consumer for Products purchased and used in the United
States of America.
What will VTECH Communications do if the Product is not free
from material defects in materials and workmanship during the
limited warranty period (“Materially Defective Product”)?
• During the limited warranty period, VTECH’s authorized service representative
will repair or replace at VTECH’s option, without charge, a Materially Defective
Product. If we repair this product, we may use new or refurbished replacement
parts. If we choose to replace this product, we may replace it with a new
or refurbished product of the same or similar design.VTECH will return
repaired or replacement products to you in working condition. VTECH will
retain defective parts, modules, or equipment. Repair or replacement of
Product, at VTECH‘S option, is your exclusive remedy. You should expect
the repair or replacement to take approximately 30 days.
How Long is the limited warranty period ?
• The limited warranty period for the product extends for ONE(1)YEAR from
the date of purchase if we repair or replace a Materially Defective Product
the terms of this limitad warranty. this limited warranty also applies to repaired
or replacement Products for a period of either (a) 90 days from the date
the repaired or replacement Product is shipped to you or (b) the time remaining
on the original one-year limited warranty. whichever is longer.
What is not covered by this limited warranty ?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other
physical damage, improper installation, abnormal operation or handling,
neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by
anyone other than an authorized service representative of VTECH; or
3. Product to the extent that the problem experienced is caused by signal
conditions, network reliability or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTECH
electrical accessories; or
5. Product whose warranty/quality stickers, Product serial numbers plates or
electronic serial numbers have been removed, altered or rendered illegible;
Warranty Statement
6. Product purchased, used, serviced, or shipped for repair from outside the
United States, or used for commercial or institutional purposes (including
but not limited to Products used for rental purposes ); or
7. Product returned without valid proof of purchase (see 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and
installation or repair of systems outside the unit.
How do you get warranty service?
• To obtain warranty service in the United States of America. call 1- 800-595-9511
for instructions regarding where to return the Product. Before calling for
service, please check the user’s manual. A check of the Product controls
and features may save you a service call.
• Except as provided by applicable law, you assume the risk of loss or damage
during transit and transportation and are responsible for delivery or handling
charges incurred in the transport of Product(s) to the service location. VTECH
will return repaired or replaced product under this limited warranty to you,
transportation, delivery or handling charges prepaid. VTECH assumes no
risk for damage or loss of the Product in transit.
• If the Product failure is not covered by this limited warranty, or proof of
purchase does not meet the terms of this limited warranty, VTECH will notify
you and will request that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and return shipping costs
for the repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the
VTECH service location along with a description of the malfunction or
2. Include “valid proof of purchase” (sales receipt) identifying the Product
purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone
Other Limitations
• This warranty is the complete and exclusive agreement between you and
VTECH. It supersedes all other written or oral communications related to
this Product. VTECH provides no other warranties for this product. The
warranty exclusively describes all of VTECH’s responsibilities regarding the
There are no other expressed warranties. No one is authorized to make
modifications to this limited warranty and you should not rely on any such
Warranty Statement
State Law Rights: This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular
purpose and merchantability (an unwritten warranty that the product is fit
for ordinary use) are limited to one year from date of purchase. Some states
do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
• In no event shall VTECH be liable for any indirect, special, incidental,
consequential, or similar damages (including, but not limited to lost profits
or revenue, inability to use the product, or other associated equipment, the
cost of substitute equipment, and claims by third parties) resulting from the
use of this product. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
FCC, ACTA and IC Regulations
This equipment complies with Parts 15 of the Federal Communications
Commission (FCC) rules for the United States. It also complies with regulations
RSS210 and CS-03 of Industry and Science Canada. Operation is subject
to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
A label is located on the underside of the Base Unit containing either the FCC
registration number and Ringer Equivalence Number (REN) or the IC
registration number and Load Number. You must, upon request, provide this
information to your local telephone company.
This equipment is compatible with inductively coupled hearing aids.
Should you experience trouble with this telephone equipment, please contact:
VTech Communications Inc
CUSTOMER SERVICE at 1-800-595-9511. In Canada, call VTech Electronics
Ltd. at 1-800-267-7377.
For repair/warranty information. The telephone company may ask you to
disconnect this equipment from the line network until the problem has been
FCC Part 15
Warning: Changes or modifications to this unit not expressly approved
by the party responsible for compliance could void the user's authority
to operate the equipment.
The equipment has been tested and found to comply with part 15 of the FCC
rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try and correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet or on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC, ACTA and IC Regulations
FCC Part 68 and ACTA
If this equipment was approved for connection to the telephone network prior to July
23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC)
rules. If the equipment was approved after that date, it complies with the Part 68 rules
and with Technical Requirements for Connection of Equipment to the Telephone
Network adopted by the Administrative Council for Terminal Attachments (ACTA).
We are required to provide you with the following information.
Product identifier and REN information
The label on the back or bottom of this equipment contains, among other
things, an identifier indicating product approval and the Ringer Equivalence
Number (REN). This information must be provided to your local telephone
company upon request. For equipment approved prior to July 23, 2001,
the product identifier is preceded by the phrase “FCC Reg No.” and the
REN is listed separately. For equipment approved after that date, the
product identifier is preceded by “US” and a colon (:), and the REN is
encoded in the product identifier without a decimal point as the sixth and
seventh characters following the colon. For example, the product identifier
US:AAAEQ03T123XYZ would indicate an REN of 0.3.
The REN is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. In most,
but not all areas, the sum of all RENs should be five (5.0) or less. You
may want to contact your local telephone company for more information.
Connection and use with the nationwide telephone network
The plug and jack used to connect this equipment to the premises wiring
and the telephone network must comply with the applicable Part 68 rules
and technical requirements adopted by ACTA. A compliant telephone cord
and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11
jack should normally be used for connecting to a single line and an RJ14
jack for two lines. See Installation Instructions in the user’s manual. This
equipment may not be used with Coin Telephone Lines or with Party Lines.
If you have specially wired alarm dialing equipment connected to your
telephone line, ensure the connection of this equipment does not disable
your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
Repair instructions
If this equipment is malfunctioning, it must be unplugged from the modular jack
until the problem has been corrected. Repairs to this telephone equipment can
only be made by the manufacturer or its authorized agents. For repair procedures,
follow the instructions outlined under the Limited Warranty.
Rights of the telephone company
If this equipment is causing harm to the telephone network, the telephone
FCC, ACTA and IC Regulations
company may temporarily discontinue your telephone service. The
telephone company is required to notify you before interrupting service.
If advance notice is not practical, you will be notified as soon as possible.
You will be given the opportunity to correct the problem and the telephone
company is required to inform you of your right to file a complaint with
the FCC. Your telephone company may make changes in its facilities,
equipment, operation, or procedures that could affect the proper
functioning of this product. The telephone company is required to notify
you if such changes are planned.
Hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing
aid compatible.
Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store
police, fire department and emergency medical service telephone
numbers in these locations. If you do, please keep three things in mind:
We recommend that you also write the telephone number on the
directory card, so that you can still dial the emergency number manually if the memory dialing feature doesn’t work.
This feature is provided only as a convenience, and the manufacturer
assumes no responsibility for customer reliance upon the
memory feature.
Testing the emergency telephone numbers you have stored is
not recommended. However, if you do make a call to an emergency
• You must remain on the line and briefly explain the reason for the
call before hanging up.
Programming/testing of emergency numbers should be performed
during off-peak hours, such as in the early morning or late evening,
when the emergency services tend to be less busy.
IC (Industry Canada)
This telephone is registered for use in Canada.
The term “IC:” before the radio certification number only signifies that Industry
Canada technical specifications were met.
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC, before
the registration number signifies that registration was performed based on a Declaration
of Conformity indicating that Industry Canada technical specifications were met. It does
not imply that Industry Canada approved the equipment.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The
REN assigned to each terminal equipment provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of
all the devices does not exceed five.
FCC, ACTA and IC Regulations
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may
not prevent degradation of services in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.
Caution :
Users should not attempt to make such connections themselves, but should contact
the appropriate electrical inspection authority, or electrician, as appropriate.
Your VT5820 is designed to operate at the maximum power allowed by the
FCC and IC. This means your Handset and Base Unit can communicate only
over a certain distance - which will depend on the location of the Base Unit
and Handset, weather, and the construction and layout of your home or office.
The RBRC R Seal
The RBRC R Seal on the nickel-metal-hydride battery indicates that VTech
Communications, Inc. is voluntarily participating in an industry program to collect
and recycle these batteries at the end of their useful lives, when taken out of
service within the United States and Canada.
The RBRC R program provides a convenient alternative to placing used nickelmetal-hydride batteries into the trash or municipal waste,which may be illegal
in your area.
VTech’s participation in RBRC R makes it easy for you to drop off the spent
battery at local retailers participating in the RBRC R program or
at authorized VTech product service centers.Please call
1-800-8-BATTERY for information on Ni-MH battery recycling
and disposal bans/restrictions in your area.VTech’s involvement
in this program is part of its commitment to protecting our
environment and conserving natural resources.
RBRC R is a registered trademark of Rechargeable Battery
Recycling Corporation.
Technical Specifications
Crystal controlled
PLL synthesizer
Handset :
Charger :
138 grams
(excluding battery pack)
216 grams
Base :
5744.736-5825.952 MHz
Handset : 2401.056-2482.272 MHz
Handset :
2.4V 1400mAh NiMH
Battery Pack
Charger :
6 VDC @ 300mA
Base : 2401.056-2482.272 MHz
Handset: 5744.736 - 5825.952 MHz
Speed Dial : 50 Memory locations,
up to 32 digits per
95 Channels
Alphanumeric Display
50 Memory locations
Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.
Handset : 193mm x 52mm x 40mm
(including antenna)
Charger : 77mm x 69mm x 54mm
Distributed in the U.S.A. by VTech Communications Inc.; Beaverton,
Distributed in Canada by VTech Electronics Canada Ltd., Suite 200,
7671 Alderbridge Way, Richmond, B.C. V6X 1Z9.
Printed in China
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