Apple | iMac (Slot Loading) | Specifications | Apple iMac (Slot Loading) Specifications

K Service Source
iMac, iMac DV, iMac DV
Special Edition
K Service Source
Basics
iMac, iMac DV, iMac DV Special
Edition
Basics
Overview - 1
Overview
Product Description
A completely new iMac,
redesigned from top to
bottom, inside and out—and
available in three new
models: iMac, iMac DV, and
iMac DV Special Edition.
The computer offers several
new, unique features,
including translucent
plastics, wireless-ready
networking technology, a
VGA port that provides
Basics
Overview - 2
mirrored RGB out, FireWire ports, and digital video
technology to name a few
Basics
New Technologies - 3
New Technologies
AirPort Wireless Networking
The iMac, iMac DV, and iMac DV Special Edition computers
support wireless networking using the optional AirPort
wireless networking card. To participate in wireless
networking, the system must have the following:
• internal antenna - The antenna necessary for wireless
networking is already installed inside the iMac computer.
• AirPort Card - This small card (about the size and shape
of a credit card) can be installed in the wireless
networking slot inside the computer. Users can purchase
cards from an Apple-authorized dealer or from The Apple
Store.
Basics
New Technologies - 4
In addition, to access another computer network or Internet
service provider, users need to connect a wireless access
device to their network. This access can be an AirPort Base
Station (a stand-alone hardware product with a wireless
antenna and network/modem connections) or an AirPort
Software Base Station (software running on a wirelessequipped computer).
FireWire
FireWire is a high-speed data system that lets you easily
connect and disconnect external devices—such as digital
video (DV) cameras, printers, scanners, and hard disks
without restarting your computer. The better and best iMac
configurations include two external FireWire ports on the
side panel.
Basics
New Technologies - 5
VGA Output Port
The iMac DV and iMac DV Special Edition computer includes a
port for an external video monitor, so you can mirror, or
show, what’s on the computer display to a larger audience.
The external monitor supports only the display sizes that
are available on the internal monitor.
The connector for the video monitor is a three-row HD15
connector (DB9/15, also called mini sub D15) for use with
a VGA, SVGA, or XGA monitor.
Basics
Features - 6
Features
Processor
There are three shipping configurations: iMac (good), iMac
DV (better), and iMac DV Special Edition (best).
• 350-MHz (good) or 400-MHz (better/best) Power PC
G3 processor
• 100-MHz system and memory bus
• 512K L2 cache
Basics
Features - 7
Memory
• 64 MB SDRAM (good/better), 128 MB SDRAM (best) of
PC-100 SDRAM (168-pin, running at 100 MHz
• two DIMM slots support up to 512 MB of PC-100 SDRAM
DIMMS
Storage
• one of the following hard drives:
– 6 GB EIDE (good)
– 10 GB EIDE (better)
– 13 GB EIDE (best)
• one of the following optical drives:
– 24x-speed, slot-load ATAPI CD-ROM drive (good)
– 4x-speed, slot-load, ATAPI DVD-ROM drive
(better/best)
Basics
Features - 8
Graphics Support
• ATI RAGE 128 VR 4x 2D and 3D acceleration
• 8 MB video SGRAM, which supports 3D features and
millions of colors
• 15-pin VGA connector for mirrored RGB out port
(better/best)
Communication
• 11 MB wireless-ready (antenna in enclosure)
technology
• 56K V.90 modem and Group 3 Fax send/receive
compatible
Basics
Features - 9
I/O
• one 10/100 Mbps Ethernet RJ-45 connector for
connection to either a 10Base-T or 100Base-TX hub
networks
• two external USB ports, 12 Mbps per port
• two FireWire ports, 6-pin 400 Mbps (better/best)
Sound
• two built-in stereo speakers, internal microphone, dual
headphone jacks, analog audio in/out line level jacks
• digital audio, spatializer N-2-2, AC-3 Playback, bass
enhancement
Basics
Features - 1 0
iMac Models Comparison
CPU Speed
•
•
•
•
Original iMac: 233 MHz
Rev-B iMac: 233 MHz
5-color iMacs: 266 MHz or 333 MHz
iMac, iMac DV, iMac DV Special Edition: 350 MHz (good)
or 400 MHz (better and best models)
L2 Cache
•
•
•
•
Original iMac: 117 MHz
Rev-B iMac: 133 MHz
5-color iMacs: 133 MHz
iMac, iMac DV, iMac DV Special Edition: 40 or 160 MHz
Basics
Features - 1 1
System Bus Speed
•
•
•
•
Original iMac: 66 MHz
Rev-B iMac:66 MHz
5-color iMacs: 66 MHz
iMac, iMac DV, iMac DV Special Edition: 100 MHz
Main Memory
•
•
•
•
Original iMac: 32 MB up to 128 MB
Rev-B iMac: 32 MB up to 128 MB
5-color iMacs: 32 MB up to 128 MB
iMac, iMac DV, iMac DV Special Edition: 64 MB up to 512
MB
Basics
Features - 1 2
Graphics Controller Chip
•
•
•
•
Original iMac: ATI RAGE IIc
Rev-B iMac: ATI RAGE Pro
5-color iMacs: ATI RAGE Pro Turbo
iMac, iMac DV, iMac DV Special Edition: ATI RAGE 128
Pro 4x
Graphics Memory
•
•
•
•
Original iMac: 2 MB, expandable
Rev-B iMac: 6 MB
5-color iMacs: 6 MB
iMac, iMac DV, iMac DV Special Edition: 8 MB
Basics
Features - 1 3
Hard Disk Drive
•
•
•
•
Original iMac: 4 GB
Rev-B iMac: 4 GB
5-color iMacs: 6 GB
iMac, iMac DV, iMac DV Special Edition: 6 GB (iMac), 10
GB (iMac DV) or 13 GB (iMac DV Special Edition)
CD Drive
•
•
•
•
Original iMac: Tray-loaded CD-ROM
Rev-B iMac: Tray-loaded CD-ROM
5-color iMacs: Tray-loaded CD-ROM
iMac, iMac DV, iMac DV Special Edition: Slot-loaded CDROM or DVD-ROM
Basics
Features - 1 4
Data Ports
•
•
•
•
Original iMac: USB
Rev-B iMac: USB
5-color iMacs: USB
iMac, iMac DV, iMac DV Special Edition: USB; optional
FireWire
Communication Features
•
•
•
•
Original iMac: 56K modem, infrared port
Rev-B iMac: 56K modem, infrared port
5-color iMacs: 56K modem
iMac, iMac DV, iMac DV Special Edition: 56K modem;
optional wireless-ready AirPort Card
Video Mirroring
• iMac, iMac DV, iMac DV Special Edition: HD-15
connector for VGA output (iMac DV and iMac DV Special
Edition)
Basics
Views - 1 5
Views
Front, Side, and Rear
View
Basics
Views - 1 6
I/O Panel with FireWire
Basics
Views - 1 7
I/O Panel without FireWire
Basics
iMac Logic Board
Views - 1 8
Basics
Repair Strategy/Warranty - 1 9
Repair Strategy/Warranty
Strategy and Ordering
The iMac (350 MHz), iMac DV, and iMac DV Special Edition
includes a 1-year complimentary carry-in warranty.
Service the computer through module exchange and parts
replacement. Customers can request on-site service from an
Apple-Authorized Service Provider Plus (AASP+) Apple
Assurance (US only), or Apple Canada Technical Answerline
(Cananda only).
Apple-service providers planning to support the computer
systems covered in this manual may purchase Service
modules and parts to develop servicing capability. To order
parts, use the AppleOrder (U.S. only) or ARIS (Canada only)
system and refer to the iMac Slot Load CD/DVD Service
Price Pages.
Basics
Repair Strategy/Warranty - 2 0
Large businesses, universities, and K-12 accounts must
provide a purchase order on all transactions, including
orders placed through the AppleOrder (U.S. only) or ARIS
(Canada only) system.
USA Ordering
U.S. Service providers not enrolled in AppleOrder may fax
their orders to Service Provider Support (512-9088125) or mail them to
Apple Computer, Inc.
Service Provider Support
MS 212-SPS
2323 Ridgepoint Drive
Austin, TX 78754
Basics
Repair Strategy/Warranty - 2 1
For U.S. inquiries, please call Service Provider Support
(800-919-2775, option 1).
Canadian Ordering
Canadian service providers not enrolled in ARIS may fax
their orders to Service Provider Support in Canada (800903-5284). For Canadian inquiries, please call Service
Provider Support (800-217-9517).
Warranty
US Only
The iMac, iMac DV, and iMac DV Special Edition computers
are covered under the Apple One-Year Limited Warranty.
The AppleCare Service Plan is also available for these
products. Service Providers are reimbursed for warranty
Basics
Repair Strategy/Warranty - 2 2
and AppleCare repairs. For pricing information, refer to
Service Price Pages.
Canada Only
The iMac, iMac DV, and iMac DV Special Edition computers
are covered under AppleCare. The Extended AppleCare
Service Plan is also available for these products. Service
Providers are reimbursed for warranty and AppleCare
repairs. For pricing information, refer to Service Price
Pages.
K Service Source
Specifications
iMac, iMac DV, iMac DV Special
Edition
Specifications
Introduction - 1
Introduction
Specifications information for this product can be found in the Spec Database, which you can
access at Service Source Online (http://service.info.apple.com) or on Service Source CD.
Spec Database at Service Source Online
From the Service Source Online home page, click Troubleshoot and Repair to access the main
repair procedures page. Then click either Apple Spec in the navigation table in the upper
right corner of the page, or click Apple Spec Database from the list of reference tools below.
Spec Database on Service Source CD
Open the CD and double-click the Apple Spec Database alias located at the top level of the CD.
K Service Source
Troubleshooting
iMac, iMac DV, iMac DV
Special Edition
Troubleshooting
Introduction - 1
Introduction
This chapter contains basic theory of operations information as
well as detailed Symptom/Cure tables, both of which should help
you troubleshoot and repair the iMac, iMac DV and iMac DV
Special Edition systems.
The Symptom/Cure tables are broken down into two sections:
problems that can occur at startup time-before the Finder
appears on the screen; and problems that can occur after a
successful startup. Each major symptom has its own symptom/
cure table.
In the left-hand column of each table are the possible causes of the
symptom, with the corresponding cures in the right-hand column.
You should also follow the tables in the order presented as they
represent the most logical order for cause and cure. Verify
whether or not the product continues to exhibit the symptom. If
the symptom persists, try the next cure. ( Note: If you have
replaced a module, reinstall the original module before you
proceed to the next fix.)
For additional assistance, contact Apple Technical Support.
Troubleshooting
Block Diagram - 2
Block Diagram
The following illustration provides an overview of the iMac internal components and shows how they are connected.
System Block Diagram
Digital Electronics
Video
Neck
Board
Hard
Drive
CD-ROM
Drive
Analog Electronics
Main
Logic
Board
Yoke
Power Supply and
Video Deflection Board
Modem
AirPort/
Adapter
Card
EMI Cover
Power Supply
Down Converter
CRT
Speakers,
Headphone Jacks,
Microphone,
Power/Led Board
Troubleshooting
Power Flow/ - 3
Power Flow
Power is controlled in the iMac system by the power/analog
board. Once the unit is plugged in, power flows from the AC outlet
at the wall to the AC inlet on the power/analog board. From there,
the power flows through the main cable on the power/analog
board, to the video neck board, down converter board, logic board,
and all its attached components.
Troubleshooting
Testing for Power - 4
Testing for Power
The iMac requires trickle voltage (+5 TRKL) in order to poweron. If you are experiencing power problems in the iMac unit, you
will want to test for trickle power to pinpoint the location of the
problem and to determine whether or not the power supply/analog
board is functioning normally. If you have trickle power in the
system, the odds are your power/analog board is OK.
In general, you should test for power at the AC outlet first. Next, it
is best to check the logic board. In this way, you will be able to
immediately pinpoint which module is failing.
The following procedures will explain how to test for power at the
AC outlet and at the logic board.
At the AC Outlet
If the unit will not power up from the keyboard, first, unplug the
keyboard from the computer. Then, using a known-good power
cord, power-on the system using the power button on the front of
the computer. If the system powers on, you can assume the AC outlet is good and the problem is with the keyboard. If the system still
won’t power on, try connecting to a different AC outlet. If the unit
powers on this time, you most likely have a problem with the AC
outlet. If you still have no power, you may need to reset the PMU
chip (power manager) on the logic board (refer to “Resetting the
Logic Board” in this chapter).
Troubleshooting
Testing for Power - 5
At the Logic Board
With the iMac placed with the CRT face down on a soft surface,
remove the bottom housing and the EMI cover to access the logic
board.
Testing J9 for +5 V Trickle Power on the Logic Board
You will need a volt meter to test for power on the logic board.
Refer to the picture on the next page to locate the necessary test
point referenced in the following procedure.
Plug in the computer, but leave the iMac powered OFF. Ground the
black probe on the volt meter to the logic board screw, as shown in
the photograph below. With one hand behind your back, touch the
red probe on the volt meter to the top pad (pin 1) at J9 (see the
photograph below) on the logic board, to see if you have +5V on
the logic board. A +5V reading on the logic board means the power
supply is providing the necessary trickle voltage to the logic
board.
Testing for +5 V Trickle Power at J9 on the Logic Board
Troubleshooting
Testing for Power - 6
Testing DCO (Down Converter On) Voltage at C10 on the Logic
Board
In a No Power situation, first check for +5 V trickle power at J9
(refer to “Testing J9 for +5 V Trickle Power on the Logic
Board”), then check the DCO (Down Converter On) voltage on the
logic board at capacitor C10 (see figure below).
The DCO voltage should be present as soon as the power cord is
plugged into the computer. Ground the black probe on the volt
meter to the logic board screw, as shown in the photograph below.
Touch the red probe to C10 (see the photograph below.) The DCO
voltage should measure approximately -1.2 volts with the power
cord plug plugged in. The voltage will jump to 21 volts after powering on the system. A reading of -1.2 volts up to +1 volt indicates the logic board is OK. Without a reading of -1.2 volts, verify
the fuse at F901 is OK (refer to “Testing the Power/Analog Board
Fuse” in this section). If the fuse is OK replace the power/analog/
video board.
Testing DCO Voltages at C10 on the Logic Board
Troubleshooting
Testing for Power - 7
Testing J7 for Voltage on the Logic Board
The following voltages measure if the down converter is providing
the required voltages and are only present if the system is powered on. If the following voltages are not correct, refer to the “No
Power” troubleshooting symptom chart.
Measure the following voltages at J7 on the logic board:
1.
Pin 2: +12 volts
2.
Pin 4: +5 volts
3.
Pin 14: +3.3 volts
Testing Voltages at J7 on the Logic Board
Troubleshooting
Testing for Power - 8
Testing the Power/Analog Board Fuse
First remove the bottom housing, front outer bezel, and the top
rear housing to access the power/analog board. The fuse is located
near the AC plug.
Warning: You must unplug the iMac to do a continuity test at the
power supply board fuse.
You will need an ohm meter to do a continuity test on the power
supply board fuse. Refer to the picture below to located the necessary test point referenced in the following procedure.
Unplug the computer to take this reading. Using an ohm meter,
touch the red and black probes to the two metal points at location
F901 and check for continuity (reading of “0”). If the ohm meter
registers “0”, the fuse is good. If the meter registers “infinite”,
the power/analog/video board should be replaced. A bad fuse is
indicative to a power/analog/video board problem. Note: To take
this reading, it’s easiest to insert the red probe of the meter
through the opening on the back side panel.
Testing Fuse 901 for Continuity
Troubleshooting
The PMU Chip - 9
The PMU Chip
The PMU (Power Management Unit) is a microcontroller chip that
controls all power functions for the computer. The PMU is a
computer within a computer. It has memory, software, firmware,
I/O, two crystals, and a CPU. Its function is to:
• Tell the computer to turn on, turn off, sleep, wake, idle, etc.
• Manage system resets from various commands.
• Maintain parameter RAM (PRAM).
• Manage the real-time clock.
Important: Be very careful when handling the main logic board.
Remove the battery when handling the logic board so the PMU is
not affected. The PMU is very sensitive and touching the circuitry
on the logic board can cause the PMU to crash. If the PMU crashes,
the battery life goes from about five years to about two days if the
PMU is not reset. Refer to the next topic, “Resetting the PMU on
the Logic Board” for the procedure. Many system problems can be
resolved by resetting the PMU chip. The PMU reset button is
located on the right side of the board, refer to the logic board diagram below.
iMac (350 MHz) Logic Board Diagram
Troubleshooting
Resetting the PMU on the Logic Board - 1 0
Resetting the PMU on the Logic Board
Resetting the PMU (Power Management Unit) on the logic board
can resolve many system problems. Whenever you have a unit that
fails to power up, you should follow this procedure before
replacing any modules.
1.
Disconnect the power cord and check the battery in the battery holder (BT1). The battery should read 3.3 to 3.7 volts.
If the battery is bad, replace the battery, wait ten seconds,
and then reset the PMU (refer to the next step). If the battery is good, go to the next step.
2.
Press the PMU reset switch (S1) once on the logic board and
then proceed to step 3. Do NOT press the PMU reset switch a
second time because it could crash the PMU chip.
3.
WAIT ten seconds before connecting the power cord and powering the computer on. If the computer powers on, go to the
next step. If the computer does not power on, there is something else wrong with the computer, refer to the symptom/
cure chart, “No Power” in this chapter.
4.
Run MacTest Pro and return the computer to the customer.
Note: This entire procedure resets the computer’s PRAM. Be sure
to reset the computer’s time, date and other system parameter
settings before returning the computer to the customer.
Troubleshooting
Power-On Self Test - 1 1
Power-On Self Test
There is a power-on self test that resides in the ROM of the iMac.
This test automatically runs whenever the iMac is powered on
after being fully shut down (the power-on self test does not run if
the machine is only restarted).
If a problem is detected during the test, you will not hear a
normal startup chime. Instead, the system will beep as explained
below. Refer to “Error Beeps” later in this chapter for
instructions on how to troubleshoot and repair an iMac that sounds
error beeps at startup time.
Following is a definition of what the error beeps at startup time
signify.
One Beep: No RAM is installed or detected.
Two Beeps: Incompatible memory is installed. (The iMac
ships with PC-100 SDRAM and does not accept SDRAM SODIMMs or EDO memory).
Three Beeps: No RAM banks passed memory testing.
Four or Five Beeps: Bad checksum for the remainder of the
boot ROM. The ROM (which is located on the processor module)
is bad.
Troubleshooting
Power Button - 1 2
Power Button
The power button on the front of the iMac (see Table 1 below) will
power up the computer, or put it to sleep, but it will not shut the
iMac down. Note: When the iMac is in Sleep mode, the amber LED
pulses on and off.
The power button on the keyboard (see Table 2 below) retains
previous functionality. The keyboard button can power up the
iMac, put the iMac to sleep, or shut down the computer with a
press of the button. And, as before, you can shut down the computer by selecting Shut Down in the Special menu.
Table 1: iMac Power On Button Functionality
Pressing the Power On Button on the
Front of the iMac When the Computer
is:
Result
Powered On
iMac goes immediately to sleep, unless a server
is mounted, then a dialog box appears
Powered Off
iMac powers on
Sleeping
iMac wakes from sleep
Table 2: Keyboard Button Functionality
Pressing the Keyboard Button When
the iMac is:
Result
Powered On
A dialog box appears to choose sleep or shutdown
Powered Off
iMac powers on
Sleeping
iMac wakes from sleep
Troubleshooting
Logic Board Battery - 1 3
Logic Board Battery
Important: Apple highly recommends removing the battery when
handling the logic board. Make sure to use proper ESD protection
when handling modules.
The battery on the logic board controls the stored system settings,
such as date and time. It is only necessary to test the battery when
you can’t power on the computer, or the date and time are reset
every time the AC power is removed.
The battery is also used to power the PMU chip (because the PMU
chip keeps time and must always be running) when the computer
is unplugged from the wall (AC power). The PMU is very sensitive
and touching any circuitry that is connected to the PMU can cause
it to crash. If the PMU crashes, the battery life goes from about
five years to about two days if the PMU is not reset. Once the battery goes dead, the PMU will reset the time and date to 12:00 AM
1/1/04 every time the AC power is removed. To fix this situation, replace the battery and reset the PMU (refer to “Resetting
the PMU on the Logic Board” mentioned earlier in this chapter).
If the computer has a “No Power” situation, check the battery
before replacing modules. When checking the battery, make sure
the computer is unplugged. Measure the voltage across the battery’s BT1 positive and ground terminals. The battery should read
3.3 volts to 3.7 volts. If it’s lower than 3.2 volts, replace the
battery and reset the PMU chip.
Note: The iMac uses a lithium battery that must be disposed of in
accordance with hazardous waste regulations.
Troubleshooting
Ejecting a CD or DVD Disc, Part 1 - 1 4
Ejecting a CD or DVD Disc, Part 1
The CD/DVD eject mechanism is electrical rather than mechanical
on the iMac. If you wish to eject a bootable CD-ROM disc at
startup, simply hold down the mouse button until it ejects. If the
CD is not a bootable disc, simply wait for the iMac to boot and drag
the CD icon to the trash can.
If this fails to release the CD, there is an eject button which can be
activated by a small, blunt object such as a paper clip. The button
is located on the right side of the CD slot. Note that the power must
be on to eject a CD using this method. Note: Once you use the eject
button to eject a CD, you must restart the iMac in order to restore
functionality of the CD/DVD drive. If you don’t, you will not be
able to mount any subsequent discs that are inserted after you use
the emergency eject button.
If the CD/DVD discs still won’t eject after pressing the manual
eject button, remove the bottom housing, and then replace the
bottom housing ensuring that the center tab of the bottom housing
is properly aligned.
Troubleshooting
Ejecting a CD or DVD Disc, Part 2 - 1 5
Ejecting a CD or DVD Disc, Part 2
There are two internal levers on a slot-loading CD-DVD drive that
help center a CD-DVD disc. Some CDs and DVDs have and uneven
edge which can cause enough friction to prevent the disc from
ejecting. If this happens, follow these steps:
1 Take a large paperclip and unbend it so that you can insert it
into the CD/DVD slot (as shown below) about 1.5 inches from
the left edge of the slot.
2
With the other hand, drag the disc icon on the desktop to the
Trash to force the computer to eject the disc.
3
When you hear the disc attempt to eject, slide the paperclip to
the left edge of the slot and then remove the paperclip. You
should feel a little resistance from the spring loaded centering
lever. Once the disc has been successfully ejected, wipe the
outside edge of the CD/DVD with your hands. Cleaning the edge
of the disc in this way will reduce the likelihood of the disc
becoming stuck again.
Troubleshooting
HFS Plus Formatted Drives - 1 6
HFS Plus Formatted Drives
The hard drive in the iMac is formatted with HFS Plus (also
referred to as Mac OS Extended format). It is important to note
that Norton Utilities version 3.5 is not compatible with HFS Plus
(or Mac OS Extended format), and in fact, can destroy data on the
hard drive.
Norton Utilities version 3.5.3 or 3.5.2 will not attempt to repair
a drive formatted with Mac OS Extended format and versions 3.5.1
and earlier cannot recognize that a hard drive is in Mac OS
Extended format and can result in hard drive corruption and loss
of all data on the drive.
Note: When diagnosing hard drive problems, it is important to
verify whether or not the customer may have used the wrong disk
repair software for their drive before assuming that the problem
is hardware related.
If you experience problems with a hard drive that has been
formatted with HFS+, Apple Computer recommends using Disk
First Aid (which is included on the system software CD that ships
with the iMac). Disk First Aid can be used to recover data that may
have been deleted by Norton Utilities. (See the Symantec Web site
at http://www.symantec.com/nu/num-hfs.html for more
information on Norton Utilities and Mac OS Extended format.)
Some other disk utility and disk locking programs are
incompatible with Mac OS Extended format. Before you attempt to
use a disk utility or disk locking program, make sure the version
you have is compatible with Mac OS Extended format. Check the
documentation that came with the program or contact the
manufacturer or the vendor that supplied the program.
Use the Get Info command to determine how a hard drive has been
formatted. Drives formatted with HFS will appear as “Mac OS
Standard”, while drives formatted with HFS+ will appear as “Mac
OS Extended.”
For more information on HFS Plus formatting of hard drives,
refer to the Technical Info Library, article # 30344.
Troubleshooting
Testing the Modem - 1 7
Testing the Modem
The iMac ships with AppleWorks software, which can be used to
test the iMac modem connection. You should run this test if the
modem is not able to dial out. To perform this test:
1. Locate and launch AppleWorks.
2. From the AppleWorks New Document window, select
Communications and click OK. You will be presented with an
untitled communications document.
3. Click on the settings menu item and select Connection from the
menu, which will bring up a new window. This window allows
you to select the communications toolbox device to access the
modem.
4. Click and hold the menu next to Method and select the Serial Tool
from the options presented.
5. Click on the Internal Modem setting under the Current Port
setting. After selecting the port, click the OK button. (You can
ignore the rest of the settings.)
6. Open the serial port by selecting Open Connection from the
Session menu.
7. Type “AT” into the Communications document. The modem
should respond with an OK message.
This procedure verifies that the program is connecting with the
modem and that the modem is responding.
Troubleshooting
Testing the Modem - 1 8
A good test to see if the phone line is working is to type “ATDT”,
which will open the phone line. If the modem reports NO DIALTONE, there isn't a valid analog line connected. If the phone line
works, you will hear a dial tone until you press the Return key, at
which time the modem will report NO CARRIER. A No Carrier
message means the phone line was successfully opened.
Other things that can be done here are:
•
Call another modem to verify connections.
•
Call a working phone number to see if you can successful
connect to an outside line.
•
Use the ATI1-17 commands to check firmware versions and
modem features.
•
Use ATZ to reset the modem back to its original configuration.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder
Symptom/Cure Tables:Startup Problems
Before the Finder Appears
If you have trouble starting up the iMac, and the problem occurs
before the Finder appears on the screen, you may have either a
software or a hardware problem.
Following are troubleshooting tables with problem symptoms that
you may see before the Finder appears. Possible causes for each
symptom can be found in the left-hand column with the corresponding fixes in the right-hand column. The troubleshooting
information is presented in the order of the most probable cause
and fix; therefore, Apple strongly recommends that you carry out
the troubleshooting in the order in which it is presented.
Note: If you are instructed to replace a module and this does not
fix the problem, be sure to reinstall the original module before
you proceed to the next fix.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
No Power
In a “No Power” situation, the system is completely dead. There is no LED, no hard
drive power, and the screen is completely black. (Refer to “Testing for Power” earlier in this chapter for instructions on how to test for power at each component referenced in this procedure.)
Possible Cause
Possible Fix
Bad power cord, connection, or outlet.
- Verify the power outlet is good.
- Try a known-good power cord to determine if the
existing power cord could be the problem. Make sure
the power cord is connected securely at both ends.
Improperly aligned front
power-on button
-If the front power-on LED is not centered properly
within the inner button, the inner power button can
become stuck between the LED and the inner bezel
resulting in a no power, intermittent shut down, or
sleep situation. Refer the LED Alignment procedure in
the Adjustments chapter or to TIL article 58622 for
steps to resolve the LED alignment issue.
Bad USB keyboard.
- Verify the keyboard cable is connected properly to the
computer.
- Disconnect the keyboard and power on the system via
the button on the front of the computer. Do you have
power to the system now?
Yes: The keyboard is bad. Replace the keyboard.
No: Go to next step.
The PMU chip needs to be
reset.
- Press the PMU chip on the logic board with the AC
power cord disconnected. (See “The PMU Chip” and
“Resetting the PMU on the Logic Board” mentioned
earlier in this chapter.)
- Connect the power cord and power on the system again.
Do you have power to the system now?
Yes: Test the unit with MacTest Pro and return the
computer to the customer.
No: With the AC power cord connected, reset the PMU
chip again. Do you have power to the system now?
Yes: The battery is likely bad, check the battery.
No: Go to the next step.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
In a “No Power” situation, the system is completely dead. There is no LED, no hard
drive power, and the screen is completely black. (Refer to “Testing for Power” earlier in this chapter for instructions on how to test for power at each component referenced in this procedure.)
Possible Cause
Possible Fix
Bad power/analog/video
board
-Verify the fuse at F901 on the power/analog board is
good. (Refer to “Testing for Power at the Power/
Analog Board Fuse” mentioned earlier in this
chapter.) Did you get a “0” reading?
Yes: Check/reseat all power/analog/video board cable
connections. Make sure the video board is securely
attached to the CRT neck. If the No Power problem
persists, go on to the next step.
No: Replace the power/analog/video board.
Bad power/analog/video
board
- Check for trickle power on the logic board (Refer to
“Testing J9 for +5 V Trickle Power on the Logic
Board” mentioned earlier in this chapter). Trickle
power is present as soon as the power cord is plugged
into the computer.
Did you measure +5 V trickle power on pin 1 of
connector J9?
Yes: Go to the next step.
No: Replace the power/analog/video board.
Bad logic board
- Check for DCO voltage at location C10 on the logic board
(Refer to “Testing DCO (Down Converter On) Voltage
at C10 on the Logic Board”) mentioned earlier in this
chapter). Did you measure approximately
-1.2 volts?
Yes: Go on to the next step.
No: Replace the logic board.
Bad LED Power Switch
Board
- Replace the LED/power switch board (922-4160).
If that doesn’t solve the problem, go on to the next step.
Bad CRT
- Replace the CRT.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
No Video or Unstable Raster
Normal startup boot chime, the LED is on, and the hard drive starts up. The display,
however, is solid gray.
Possible Cause
Possible Fix
Corrupted PRAM.
- Reset parameter RAM. Hold down <Command> <Option>
<P> <R> during startup before “Welcome to Macintosh” appears.
Corrupted system software.
- Boot off the system CD that came with the unit. Do you
see a normal screen display now?
Yes: Reinstall system software. (You must use the
system software CD that came with the unit to get the
correct version of Mac OS.)
No: Go to next step.
The PMU chip or logic
board needs to be reset.
- Press the PMU chip on the logic board with the AC
power cord disconnected. (See “The PMU Chip” and
“Resetting the PMU on the Logic Board” mentioned
earlier in this chapter.)
- Connect the power cord and power on the system again.
Do you have power to the system now?
Yes: Test the unit with MacTest Pro and return the
computer to the customer.
No: Plug in the AC power cord and reset the PMU chip
again. Do you have power to the system now?
Yes: The battery is likely bad, check the battery.
No: Go to the next step.
Bad video cable connection.
- Verify that the CRT video board cables, the RGB cable,
and P701 (the deflection yoke cable on the power/
analog board) are securely attached. If the problem
persists go on to the next step.
Bent CRT neck pins.
- Remove the CRT video board. Check that the pins on the
CRT neck are not bent. Carefully reseat the CRT video
board and power on the computer. Do you have video
now?
Yes: Run MacTest Pro and return the computer to the
customer.
No: Go on to the next step.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
Normal startup boot chime, the LED is on, and the hard drive starts up. The display,
however, is solid gray.
Possible Cause
Possible Fix
Bad power/analog/video
board
- Check for trickle power on the logic board (Refer to
“Testing J9 for +5 V Trickle Power on the Logic
Board” mentioned earlier in this chapter). Trickle
power is present as soon as the power cord is plugged
into the computer.
Did you measure +5 V trickle power on pin 1 of
connector J9?
Yes: Go to the next step.
No: Refer to the troubleshooting symptom “No Power”.
Bad logic board
Check for DCO voltage at location C10 on the logic board
(Refer to “Testing DCO (Down Converter On) Voltage
at C10 on the Logic Board”) mentioned earlier in this
chapter). Did you measure approximately
-1.2 volts?
Yes: Go to the next step.
No: Replace the logic board.
Bad internal RGB video
cable.
- Replace the internal RGB video cable that attaches to
the power/analog/video board and to the logic board.
The cable is screwed to the power/analog board,
located near the AC power plug on the power/analog
board.
- If this doesn’t solve the problem, go to the next step.
Bad power/analog/video
- Replace the power/analog/video board.
Bad CRT.
- Replace the CRT.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder
Gray Screen
In a “Gray Screen Raster” situation, you will get a normal startup boot chime and the
system will have a green LED. The display, however, will have a solid gray screen with
no cursor or desktop displayed.
Possible Cause
Possible Fix
Corrupted system software.
- Boot off the system CD that came with the unit. Do you
see a normal screen display now?
Yes: Reinstall system software. (You must use the
system software CD that came with the unit to get the
correct version of Mac OS.)
No: Go to next step.
The PMU chip or logic board
needs to be reset.
- Press the PMU chip on the logic board with the AC
power cord disconnected. (See “The PMU Chip” and
“Resetting the PMU on the Logic Board” mentioned
earlier in this chapter.)
- Connect the power cord and power on the system again.
Do you have power to the system now?
Yes: Test the unit with MacTest Pro and return the
computer to the customer.
No: Plug in the AC power cord and reset the PMU chip
again. Do you have power to the system now?
Yes: The battery is likely bad, check the battery.
No: Go to the next step.
Bad video cable connection.
- Verify that the CRT video board and video board cables
going to and from the power/analog board are securely
attached. If the problem persists go on to the next step.
Bad SDRAM
- Reseat/replace the SDRAM with known-good SDRAM.
Bad logic board
- Replace the logic board.
Bad power/analog/video
board
- Replace the power/analog/video board.
Bad CRT
-Replace the CRT.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder
Error Beep(s)
If you hear from one to five error beeps at startup with no boot chime, you have a
hardware problem. The table explains how to troubleshoot and repair an iMac unit
that sounds one or more error beeps at startup.
Possible Cause
Possible Fix
No DRAM is installed or
detected.
Do you hear one error beep at startup?
Yes: Follow these steps to resolve the problem:
1. Make sure the DRAM are PC-100 SDRAM. Reseat
the SDRAM and try again.
2. If no SDRAM is present, install a known-good
PC-100 SDRAM and try again.
3. If DRAM is present, replace DIMM one at a time,
with a known-good PC-100 SDRAM.
No: Go to next step.
Incompatible RAM is
installed.
Do you hear two error beeps at startup?
Yes: Verify that only SDRAM PC-100 DIMMs are
installed (The iMac ships with PC-100 SDRAM
memory and is not compatible with EDO
DIMMs.)
No: Go to next step.
Bad RAM.
Do you hear three error beeps at startup?
Yes: Replace the existing SDRAM one DIMM at a time
with known-good PC-100 SDRAM.
No: Go to next step.
Bad ROM.
Do you hear four or five error beeps at startup?
Yes: Replace the logic board.
No: If you do not hear any error beeps at startup, you
have a different problem and should refer to one of the
other troubleshooting tables in this chapter.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
Flashing Question Mark
This problem refers to a flashing question mark that appears on the screen during startup.
Possible Cause
Possible Fix
Corrupted system software
or software drivers.
Boot from the system CD that came with the unit. Can you
see the hard drive on the desktop?
Yes: The system software is most likely the problem.
Reinstall system software. (You must use the system
software CD that came with the unit to get the correct
version of Mac OS with the appropriate iMac
enablers.)
No: The hard drive or its software drivers are most
likely the problem. Can you see the hard drive using
Drive Setup?
Yes: Use Drive Setup to reinstall the software
drivers for the hard drive. If the problem persists,
use Drive Setup to reinitialize the hard drive (See TIL
article #22206 for Drive Setup information.)
Warning: You will lose all data on the hard drive
when you reinitialize it. Backup the data first if
possible.
No: Go to next step.
Bad cable connections, or
bad hard drive.
If you don’t see the hard drive using Drive Setup:
1. Check all cable connections to and from the hard drive.
2. Replace the HD/CD/DVD data cable.
3. Replace the hard drive.
4. Replace the hard drive power cable.
5. Replace the logic board.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
System Hangs During Boot
This problem refers to a system that begins a normal startup process with a boot
chime and normal display, but then freezes before the Finder appears.
Possible Cause
Possible Fix
System extensions causing a conflict.
Boot with Extensions off by holding down the Shift key
during startup. (See TIL article #14343 for more
information on possible Extension conflicts.) Does the
system startup successfully with Extensions off?
Yes: Begin adding back the system Extensions one at a
time and starting up the system after each addition. If
the system freezes again, you know that the last
Extension you added is causing the problem.
No: Go to the next step.
Corrupted system software
or bad SDRAM.
Boot from the system CD that came with the unit. Does
the system startup successfully?
Yes: Reinstall system software. (You must use the
system software CD that came with the unit to get the
correct version of Mac OS.)If the problem persists, go
to the next step.
No: Reseat the SDRAM. If the problem persists,
replace the SDRAM (one DIMM at a time) with knowngood PC-100 SDRAM.
Bad hard drive.
Can you see the hard drive using Drive Setup?
Yes: Use Drive Setup to reinstall the software
drivers for the hard drive. If the problem persists,
use Drive Setup to reinitialize the hard drive.
(See TIL article #22206 for Drive Setup
information.) Warning: You will lose all data on
the hard drive when you reinitialize it. Back up the
data first if possible.
No: Go to next step.
Bad hard drive, cables, or
cable connections.
If you don’t see the hard drive using Drive Setup:
1. Check all cable connections to and from the hard drive.
2. Replace the HD/CD/DVD data cable.
3. Replace the hard drive.
4. Replace the hard drive power cable.
5. Replace the logic board.
If the problem persists, go on to the next step.
Troubleshooting
Symptom/Cure Tables:Startup Problems Before the Finder Appears
This problem refers to a system that begins a normal startup process with a boot
chime and normal display, but then freezes before the Finder appears.
Possible Cause
External device is bad.
Possible Fix
Disconnect all external devices (USB and Ethernet). Then
begin reconnecting these devices one at a time
(beginning with the keyboard and then the mouse) and
start up the computer after each device is connected to
see if one of the external devices is causing the
problem. If the problem occurs after you connect a
particular external device, replace the device in
question.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 2 9
Symptom/Cure Tables: System Problems
After Startup
If you experience system problems after a successful startup
(i.e., after the Finder appears on the screen), most likely the
problem is not with the iMac hardware (with the exception of
some possible RAM issues).
Following are troubleshooting tables with problem symptoms that
you may see after the Finder appears. Possible causes for each
symptom can be found in the left-hand column with the corresponding fixes in the right-hand column. The troubleshooting
information is presented in the order of the most probable cause
and fix; therefore, Apple strongly recommends that you carry out
the troubleshooting in the order in which it is presented.
Note: If you are instructed to replace a module and this does not fix
the problem, be sure to reinstall the original module before you
proceed to the next fix.
Power Macintosh 7500
Symptom Charts - 3 0
System Hangs
Refer to this table if your system intermittently hangs (freezes) during normal operation. Note: if your system only hangs when using a specific application, the problem
is most likely with the application and not with your iMac hardware or system software. If this table does not solve the problem, refer to the “Software Troubleshooting”
manual on Service Source (under the Troubleshooting tab) for more comprehensive
information.
Possible Cause
Possible Fix
System Extensions causing
a conflict.
Boot with Extensions off by holding down the Shift key
during startup. (See TIL article #14343 for more
information on possible Extension conflicts.) Does the
system startup successfully with Extension off?
Yes: Begin adding back the system Extensions one at a
time and starting up the system after each addition. If
the system freezes again, you know that the last
Extension you added is causing the problem.
No: Go to the next step.
Corrupted system software.
Boot from the system CD that came with the unit. Does
the problem recur?
Yes: Go to next step.
No: The system software is most likely the problem.
Reinstall system software. (You must use the system
software CD that came with the unit to get the correct
version of Mac OS.)
Bad USB device.
Turn off the computer and disconnect all USB devices.
Next, power on the system using the power button on
the front of the unit, and begin adding back the USB
device one at time, beginning with the keyboard and
then the mouse, and so on. If the system hangs only
after you reconnect a particular USB device, replace
that USB device.
Bad memory.
Run MacTest Pro in loop mode overnight to test for bad
memory. If MacTest Pro finds a bad memory module,
or other hardware, replace the hardware in question
with a known-good module.
Bad logic board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 1
Distorted Video
Distorted Video refers to a problem with the screen geometry or focus.
Possible Cause
Possible Fix
System is out of focus.
Adjust the focus using the Display Adjustment Utility on
the MacTest Pro CD. (See “Focus” in the iMac
Adjustments chapter for instructions.)
Screen geometry is out of
adjustment (display is off
center, sides or top of the
screen are not straight,
etc.).
Adjust the screen geometry using the Display Adjustment
Utility on the MacTest Pro CD. (See “Geometry” in the
iMac Adjustments chapter for instructions.)
Screen cutoff or white balance is out of adjustment.
Adjust the cutoff or white balance using the Display
Adjustment and Display Service Utilities on the MacTest
Pro CD. (See “Video” in the iMac Adjustments chapter
for instructions.)
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 2
Thin White Line
A a thin, white horizontal line scrolls from top to bottom, or bottom to top on the iMac
display.
Possible Cause
Possible Fix
Display may need adjusting.
Adjust the cutoff or white balance using the Display
Adjustment and Display Service Utilities on the MacTest
Pro CD. (See “Video” in the iMac Adjustments chapter
for instructions.)
Power/analog/video board
is faulty
Replace the power/analog/video board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 3
Tinting Video
Tinting Video refers to a predominant color tint or color covering the screen.
Possible Cause
Possible Fix
Environmental causes.
Verify that the iMac unit is not near other equipment
(such as speakers, radios, phones, fluorescent lighting,
magnets, or other electronic equipment) that could affect
the video display. If necessary, move the iMac computer
to another area and restart the unit.
Loose video cables.
Reseat the video cables connecting from the power/analog
board to the video board. Make sure that both ends of the
cable are firmly seated into their connectors.
Loose video board.
Reseat the video board on the CRT neck. Make sure the
CRT neck screw is secure.
Color is out of adjustment.
Adjust the white balance using the Display Adjustment
and Display Service Utilities on the MacTest Pro CD.
(See “Video” in the iMac Adjustments chapter for
instructions.)
Bad power/analog/video
board.
Replace the power/analog/video board.
Bad RGB video cable.
Replace the internal RGB video cable that runs between
the power/analog board and the P301 and P302 on the
video board.
Bad Logic Board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 4
Garbage Video
Garbage video refers to erroneous text or characters that appear on the screen.
Possible Cause
Possible Fix
Corrupted system software.
Boot from the system CD that came with the unit. Open
the Monitors and Sound control panel and change the
Maximum Resolution and Color Depth to their maximum
settings. Restart the unit. Does the screen display appear
normal now?
Yes: Reinstall system software. (You must use the
system software CD that came with the unit to get the
correct version of Mac OS.) If the problem persists, go
to the next step.
No: Go to next step.
Bad logic board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 5
Intermittent Shut Down or Sleep
An iMac with a sticking power button can generate unpredictable behavior. The iMac
randomly shuts itself off or puts itself to sleep. The iMac will not start up from either
the front power button or the keyboard.
Possible Cause
Improperly aligned front
power-on button
Possible Fix
-If the front power-on LED is not centered properly
within the inner button hole, the power button can
become stuck between the LED and the inner bezel
resulting in a no power, intermittent shut down, or
sleep situation. Refer the LED Alignment procedure in
the Adjustments chapter or to TIL article 58622 for
steps to resolve the LED alignment issue.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 6
Memory Error Dialog
If you see a error dialog message pertaining to memory after you have a successful
startup sequence (that is, a normal boot tone with no error beeps and proper video
display, etc.) then refer to the table below to troubleshoot the problem.
Possible Cause
Dialog message reads “The
built-in memory test has
detected a problem. Please
contact a service provider
for assistance.”
Possible Fix
Run Mac TestPro to locate the bad SDRAM. Replace the
SDRAM with a known-good PC-100 SDRAM DIMM.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 7
Can’t Wake From Sleep
The computer cannot be brought out of “sleep” mode by pressing a key on the keyboard. The problem is usually evident by a black screen and a pulsing amber LED.
Possible Cause
Possible Fix
PMU
Press the PMU chip on the logic board with the AC
power cord disconnected. (See “The PMU Chip” and
“Resetting the PMU on the Logic Board” mentioned
earlier in this chapter.)
Connect the power cord and power on the system again.
Do you have power to the system now?
Yes: Test the unit with MacTest Pro and return the
computer to the customer.
No: Plug in the AC power cord and reset the PMU chip
again. Do you have power to the system now?
Yes: The battery is likely bad, check the battery.
No: Go to the next step.
Bad keyboard
Try a known-good keyboard.
Corrupted PRAM
Reset the PRAM by holding down the Option–Command–
P–and R keys
Software Conflict
Reinstall System Software. You must use the system
software that came with the unit in order to get the
correct version of Mac OS. Note: If the computer
sleeps while connected to the Internet, and is running
Mac OS 8.6 or Mac Os 9.0, download Apple Audio
Update 1.3 from the Apple Software Update page.
Bad logic board
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 8
Network Problems
Refer to this troubleshooting table if you are unable to switch to the Ethernet network
option in the control panel or if you are unable to see any network devices. Note: if you
are able to see most network devices, but one particular device does not show up in
the Chooser, troubleshoot the device in question. You most likely do not have a network problem.
Possible Cause
Possible Fix
Wrong option selected in
the Control Panel.
Open the Network control panel and select the Ethernet
option. Are you able to select the Ethernet option?
Yes: Verify that you can now see devices on the
network. If the problem persists, go to the next step.
No: Go to next step.
Corrupted PRAM.
Reset parameter RAM. Hold down Command >Option> <P>
<R> during startup but before “Welcome to Macintosh”
appears.
Corrupted system software.
Boot from the system CD that came with the unit. Open
the Network control panel and switch to Ethernet. Are
you able to switch to Ethernet and see Ethernet devices
on the network now?
Yes: Reinstall system software. (You must use the
system software CD that came with the unit to get the
correct version of Mac OS.) If the problem persists, go
to the next step.
No: Go to next step.
Bad Ethernet cable.
Replace the Ethernet cable with a known-good cable.
Bad Ethernet port at the
wall or hub.
Try connecting to a different Ethernet port at the wall or
external hub. Are you able to switch to Ethernet and
see Ethernet devices on the network now?
Yes: The original Ethernet port is bad. Contact your
network administrator.
No: Go to next step.
The entire network is
down.
Are other users experiencing the same problem?
Yes: There is a network-wide problem. Contact your
network administrator.
No: Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 3 9
CD_ROM or DVD-ROM Vibration
CD-ROM or DVD-ROM vibration is typically caused by unbalanced discs when spinning
at higher speeds in the internal CD-ROM or DVD-ROM drive. This vibration may cause
the drive to have difficulty reading the disc.
Possible Cause
Bad CD-ROM or DVD-ROM
disc.
Possible Fix
Try using a known-good compact disc.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 0
CD-ROM or DVD-ROM Won’t Eject
CD-ROM or DVD-ROM disc won’t eject from the slot.
Possible Cause
Bad CD-ROM or DVD-ROM
disc.
Possible Fix
1
Press and hold down the mouse buton on startup.
Note: This only works on iMac computers with Boot
ROM version 2.3 or higher. To check the Boot ROM
version, open Apple System Profiler/System Profile
tab/Production information/Boot ROM Version.
2
Try manually ejecting the disc. Push a paper clip
through the manual eject hole located on the right
side of the CD/DVD slot. Refer to “Ejecting a CD or
DVD Disc, Part 1 earlier in this chapter”.
3
Restart the iMac after the disc ejects. If you don’t
restart, you will not be able to mount any subsequent
discs that are inserted after you use the manual eject
button.
Note: The power must be on to eject a CD or DVD disc.
If this doesn’t solve the problem, continue with the
procedures on the next page.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 1
CD-ROM or DVD-ROM disc won’t eject from the slot.
Possible Cause
Uneven edge of the CD or
DVD drive.
Possible Fix
There are two internal levers on a slot-loading CD-DVD
drive that help center a CD-DVD disc. Some CDs and DVDs
have and uneven edge which can cause enough friction to
prevent the disc from ejecting. If this happens, follow
these steps:
1 Take a large paperclip and unbend it so that you can
insert it into the CD/DVD slot (as shown below)
about 1.5 inches from the left edge of the slot.
2
With the other hand, drag the disc icon on the desktop
to the Trash to force the computer to eject the disc.
3
When you hear the disc attempt to eject, slide the
paperclip to the left edge of the slot and then remove
the paperclip. You should feel a little resistance from
the spring loaded centering lever. Once the disc has
been successfully ejected, wipe the outside edge of the
CD/DVD with your hands. Cleaning the edge of the disc
in this way will reduce the likelihood of the disc
becoming stuck again.
Bottom housing not aligned
properly.
Remove the bottom housing, and then replace the bottom
housing. Ensure the tabs on the bottom housing align with
the tab slots on the front outer bezel. Pay particular
attention to the alignment of the center tab. Refer to the
take-apart procedures for removing and reseating the
bottom cover.
Bad CD-ROM or DVD-ROM
drive.
Replace CD/DVD drive mechanism.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 2
CD-ROM or DVD-ROM Not Showing on Desktop
CD-ROM and DVD-ROM problems are defined by the inability to see the CD or DVD on
the desktop or to open a CD or DVD that is loaded into the drive.
Possible Cause
Possible Fix
Bad CD-ROM or DVD-ROM
disc.
Try using a known-good compact disc.
CD-ROM or DVD-ROM disc
didn’t load properly.
Manually eject the disc and try again. Push a paper clip
through the manual eject hole located on the right side of
the CD/DVD slot. Restart the iMac after the disc ejects.
Note: The power must be on to eject a CD or DVD disc.
Corrupted system software
If the CD-ROM or DVD-ROM drive fails to mount, boot off
the system CD that came with the unit. Do you see the
CD-ROM or DVD-ROM drive on the desktop now?
Yes: Reinstall system software. (You must use the system software CD that came with the unit to get the correct version of the Mac OS.)
No: Go to the next step.
Master/Slave switch set
incorrectly on the back of
the CD-ROM or DVD-ROM
drive.
Make certain the Master/Slave switch (located under the
CD Adapter board) on the drive is set to Slave. The Slave
position is the switch closest to the CD Adapter connector
on the back of the CD-ROM or DVD-ROM drive. The
switch is set correctly at the drive vendor, but it may
have been moved by mistake.
Loose cable.
Check all cables running to and from the CD-ROM or
DVD-ROM drive at both ends and make sure they are
attached securely.
Bad CD-ROM or DVD-ROM
drive.
Replace CD-ROM or DVD-ROM drive.
Bad HD/CD/DVD data cable.
Replace the HD/CD/DVD data cable.
Bad logic board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 3
Hard Drive Problems
Hard drive problems include a hard drive that doesn’t operate (it doesn’t spin) or a
hard drive that doesn’t mount (it doesn’t appear on the desktop).
Possible Cause
Possible Fix
Corrupted drivers.
Can you see the hard drive using Drive Setup?
Yes: Use Drive Setup to reinstall the software
drivers for the hard drive. If the problem persists,
use Drive Setup to reinitialize the hard drive.
(See TIL article # 22206 for instructions.)
Warning: You will lose all data on the hard drive
when you reinitialize it. Backup the data first if
possible.
No: Go to next step.
Bad hard drive, cables, or
cable connections.
If you don’t see the hard drive using Drive Setup:
1. Check all cable connections to and from the hard drive.
2. Replace the HD/CD/DVD data cable.
3. Replace the hard drive.
4. Replace the hard drive power cable.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 4
Sound Out Problems
Sound out problems refer to a lack of sound coming from the internal speakers (located
on the front of the unit directly below the display), external speakers (connected via
the I/O panel to the speaker connector on the logic board), or both.
Possible Cause
Possible Fix
Control Panel setting is
incorrect.
First, disconnect any external microphones, speakers or
headphones. Next, verify that volume setting in Control
Panel is adequate and that mute is not checked. Test the
for sound coming from the internal speakers. Do you
have sound now?
Yes: If the initial sound out problem was with the
internal speakers, the problem is solved. If you
reconnect the external sound out device and it is not
working, the problem may be with the external device
itself or its cable. Replace the external microphone,
speaker, or headphone in question with a known-good
device. If the problem persists, replace the logic
board.
No: Go to next step.
Corrupted PRAM.
Reset parameter RAM. Hold down <Command> <Option>
<P> <R> during startup but before “Welcome to Macintosh” appears.
Loose speaker connection.
Verify that both ends of the internal speaker cables are
attached securely.
Loose audio cable.
- Reseat the audio cable (922-4039) located on the
divider panel, under the CRT.
Bad audio cable.
- Replace the audio cable (922-4039).
Bad speakers.
- Replace the speakers.
Bad logic board.
Plug known-good headphones or external speakers into
the external jack. Do you get sound?
Yes: Go to next step.
No: Replace the logic board.
Bad headphone board.
- Replace the headphone board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 5
Sound In Problems
Sound in problems involve the internal microphone. Symptoms could be: audio recording quality is poor, a high level of background noise is noticeable, or no sound is
recorded.
Possible Cause
Possible Fix
Sound control panel.
Open the Simple Sound Control Panel (found under the
Apple Menu). Select CD Quality under the Sound menu to
minimize noise on the internal microphone. Did this solve
the problem?
Yes: If the initial sound in problem was with the
sound control panel; the problem is solved.
No: Go to next step.
Loose audio cable.
Reseat the audio cable (922-4039).
Bad audio cable.
Replace the audio cable (922-4039).
Bad microphone.
Replace the internal microphone.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 6
Noise From Computer After Shutdown
After the computer is shutdown, the computer emits a loud humming or buzzing noise
that may continue for minutes or until the power cord is removed.
Possible Cause
Logic Board
Possible Fix
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 7
USB Problems
USB problems refer to symptoms or issues that may occur with external USB devices
that are attached to the iMac. This could include Apple and/or third-party USB devices.
Possible Cause
Possible Fix
Not enough power for the
USB device to function.
The following error message will appear confirming that a
device cannot function at all due to a lack of power. This
lack of power (depending on the device) can be a result
of a disconnected external power source, or not enough
power available from the hub the device is connected to.
The two corrective steps listed in the dialog box (shown
on the next page) provide the user guidance in
troubleshooting these conditions.
USB device experiencing a
partial lack of power.
Similar to the first error message, this error message indicates
a device may not completely function due to a partial lack of
power and gives steps to remedy the problem.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 8
USB problems refer to symptoms or issues that may occur with external USB devices
that are attached to the iMac. This could include Apple and/or third-party USB devices.
Possible Cause
Possible Fix
USB driver missing.
This error message indicates the device's driver is missing. Customers will need to check the instructions that
came with the device and install the Mac OS driver.
Bad USB connector.
Connect the problem device directly into one of the iMac
USB ports or, if it’s already connected to one of the
iMac USB ports, switch it to the other port.
Bad USB device.
Replace the USB device.
Bad logic board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 4 9
Cursor Problems
This section deals with a cursor that moves on the screen, but clicking the mouse has
no effect or double-clicking the mouse does not open an application, disk or server.
Possible Cause
Possible Fix
Corrupted PRAM.
Reset parameter RAM. Hold down <Command> <Option>
<P> <R> during startup but before “Welcome to Macintosh” appears.
Corrupted system software.
Boot off the system CD that came with the unit. Does the
cursor work now?
Yes: Reinstall system software. (You must use the
system software CD that came with the unit to get the
correct version of Mac OS.)
No: Go to next step.
Bad USB port on the keyboard.
If the mouse is connected to the keyboard, connect the
mouse to one of the USB ports inside the iMac I/O panel
instead. Does the cursor work now?
Yes: Replace the keyboard.
No: Replace the mouse.
Bad USB port on the iMac.
If the mouse is already connected to one of the USB
ports inside the iMac I/O panel, switch it to the other
USB port. Does the cursor work now?
Yes: Replace the logic board.
No: Go to next step.
Bad mouse.
Replace mouse.
Bad logic board.
Replace logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 5 0
USB Printer Problems
This troubleshooting table deals with an iMac that cannot print to an attached, knowngood USB printer.
Possible Cause
Possible Fix
Printer is not compatible
with the iMac USB bus.
Verify with the manufacturer of the printer that it is
iMac compatible.
Chooser is set incorrectly.
Open the Chooser and verify that you have the correct
printer and printer driver selected.
Bad printer driver or hardware problem.
Use Apple System Profiler to see if it recognizes that a
USB printer is connected.
Yes: Reinstall the printer driver.
No: The printer or its cable is malfunctioning.
Replace the cable or printer.
Bad external USB port.
If the printer is connected to a third-party hub, switch
it to one of the iMac ports in the I/O panel. Does the
printer work now?
Yes: You have a bad third-party hub. Replace the
device that contains the problem USB port or refer to
the third-party documentation for troubleshooting
procedures.
No: Go to next step.
Bad USB port on the iMac.
If the printer is already connected to a USB port on the
iMac, switch it to the other USB port. Does the printer
work now?
Yes: Replace the logic board.
No: Go to next step.
System software is corrupted.
Perform a clean install of the system software using the
Mac OS CD that shipped with the iMac. (You must use the
system software CD that came with the iMac in order to
get the correct version of Mac OS 8.1 with the appropriate iMac enablers.)
Bad cable.
Replace the printer interface cable.
Bad logic board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 5 1
Networked Printer Problems
This troubleshooting table deals with an iMac that cannot print to an attached, knowngood networked printer.
Possible Cause
Possible Fix
Bad network connections.
Check the network connections.
Wrong version of system
software is installed.
Verify that you have the correct version of Mac OS. If you
are unsure, reinstall the system software using the
original CD that shipped with the iMac unit.
Chooser is set incorrectly.
Open the Chooser and verify that you have the correct
printer and printer driver selected.
System, network, or
printer software is corrupted.
Perform a clean install of the system software (you must
use the system software CD that came with the iMac in
order to get the correct version of Mac OS with the
appropriate iMac enablers) and/or the network and
printer software.
General network problems.
Refer to the “Network Problems” troubleshooting table
earlier in this chapter.
Bad logic board.
Replace the logic board.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 5 2
Modem Not Recognized
This table should help you troubleshoot and fix problems when the internal modem is
not recognized. Follow the instructions under the “Possible Fix” column to resolve the
problem.
Possible Cause
Possible Fix
Modem Is Not Recognized: If the modem is not recognized or listed in the
application or OS, refer to this section of the table.
Needed extensions or CCL
files are not installed or are
corrupt.
Are the correct CCL and extension files installed? (Note:
You will need the iMac Modem Extension and the iMac
internal modem CCL.)
Yes: The CCL or extension may be corrupt. Reinstall
the CCL and modem extension. If the problem persists,
reinstall the system software and try again.
No: Install the correct CCL and modem extension and
try again.
PRAM is corrupt.
Zap PRAM by holding down Option, Command– P–and R
keys.
Serial Port Not Available message: If the Modem Control Panel and/or AppleWorks
reports that the serial port is not available, refer to this section of the table.
The modem is loose, missing, or bad.
Is the modem installed?
Yes: Reseat the modem and try again. If the
problem persists, replace the modem board.
No: Install a modem and try again.
Troubleshooting
Symptom/Cure Tables: System Problems After Startup - 5 3
Modem Dialing Problems
If the modem is having problems dialing out, refer to the table below for possible fixes.
The table is divided into different sections, each with its own symptom and cure(s).
Find your symptom and then follow the instructions under the “Possible Fix” column to
resolve the problem. Note: A good first step in troubleshooting a modem problem is to
verify the modem connection as explained in “Testing the Modem” earlier in this chapter.
Possible Cause
Possible Fix
No Dial Tone: If the system gives you a No Dial Tone error message, refer to this
section of the table.
The phone line is not connected.
Is the phone line connected securely to the computer
and to the wall jack?
Yes: Go to the next step.
No: Reconnect the phone line at both ends and try
again.
The phone line is dead.
Plug a phone into that line. Do you get a dial tone?
Yes: There does not appear to be a problem with the
phone line. Test the modem as explained in “Testing
the Modem” earlier in this chapter.
No: Report the dead phone line to the phone company.
There is a problem with
the modem.
Reseat the modem. If the problem persists, replace the
modem.
Modem Cannot Dial Out: If there is a dial tone, but the user cannot dial out with the
modem, refer to this section of the table.
The modem settings are
incorrect.
Open the modem control panel and make sure the
modem type selected is iMac Internal 56K, (or Apple
iMac internal modem in the Earthlink setup screen) the
sound is On, and the dialing is set to Tone. At this point,
leave the ignore dial tone setting unselected.
The incorrect CCL file is
selected or it is damaged.
Verify you have the correct CCL selected. If the problem
persists, reinstall the CCL file.
There is a problem with the
phone line or dial tone settings.
Can you get a normal dial tone with the modem?
Yes: Go to the next step.
No: Some voice mail systems use a beeping dial tone to
notify the user of waiting messages, which can affect
the modem connection. Open the modem control panel
and select Ignore Dial Tone.
The modem is loose or
missing.
If you get an error message that the modem is not
found, verify that the modem is installed and properly
seated. If the problem persists, replace the modem.
K Service Source
Take Apart
iMac, iMac DV, iMac DV Special
Edition
Take Apart
- 1
Tools
The following tools are recommended for procedures in this
chapter:
• phillips screwdriver (#1 and #2)
• a stubby (short) phillips screwdriver
• plastic flatblade screwdriver to release tabs on plastic
housing
• jeweler’s screwdriver
• CRT discharge tool
• needlenose pliers
• ESD mat
Take Apart
Bottom Housing With Flip Foot - 2
Procedures
Bottom Housing With
Flip Foot
Before you begin, position
the computer face down,
resting the computer on an
ESD mat or other soft
surface.
Take Apart
Bottom Housing With Flip Foot - 3
1. Remove the two screws
near the flip foot.
2. Using a plastic flatblade
screwdriver, pry the
VGA vented cover off the
bottom housing to access
two more screws.
Note: There are two
service parts for the
vented cover. One cover
has an opening for the
video out port, and the
other cover does not.
3. Remove the video out
access door from the
bottom housing.
Take Apart
Bottom Housing With Flip Foot - 4
4. Remove the two outer
screws located near the
video out port.
Note: The bottom
housing uses two sizes of
screws. The two shorter
screws attach near the
flip foot.
Take Apart
Bottom Housing With Flip Foot - 5
5. Lift the bottom housing
from the computer.
Take Apart
Bottom Housing With Flip Foot - 6
6. Replacement Caution:
Align the three tabs on
the bottom housing with
the tab slots on the front
outer bezel.
Ensure that the center
tab is properly aligned
or CDs and DVD discs
may not eject from the
slot.
7. Lower the bottom
housing into place and
replace the screws.
Take Apart
EMI Cover - 7
EMI Cover
Before you begin:
• Position the computer
upside down, resting the
computer on an ESD mat
or other soft surface.
• Remove the bottom
housing.
Take Apart
EMI Cover - 8
1. Remove the six screws
on the EMI cover.
Take Apart
EMI Cover - 9
2. Lift the EMI cover off the
computer.
Note: Be careful of the
VGA output port (if
present).
Take Apart
EMI Cover - 1 0
Replacement Note: Position
the rear of the EMI cover
into place first, positioning
the EMI cover over the video
port (if present). Continue
lowering the cover into
place by gently squeezing in
on both sides, as you lower
the cover into position.
Take Apart
SDRAM DIMM - 1 1
SDRAM DIMM
Before you begin, position
the computer face down,
resting the CRT on an ESD
mat or other soft surface.
Take Apart
SDRAM DIMM - 1 2
1. With a flatbade
screwdriver or coin,
turn the colored latch
counterclockwise on the
access door.
2. Open the access door.
Take Apart
SDRAM DIMM - 1 3
3. Push down on the plastic
tabs to release the
SDRAM module(s).
4. Carefully lift the SDRAM
from the slot.
Note: Remove installed
SDRAM from the logic board
before returning the logic
board to Apple.
Take Apart
AirPort Card - 1 4
AirPort Card
Before you begin, position
the computer face down,
resting the CRT on an ESD
mat or other soft surface.
Note: If the AirPort Card is
not installed, a protective
antenna cap will be attached
to the antenna.
Take Apart
AirPort Card - 1 5
1. With a flatbade
screwdriver or coin,
turn the colored latch to
open the access door.
The antenna and AirPort
Card will be visible
when you open the access
door.
Take Apart
AirPort Card - 1 6
2. Remove the AirPort Card
(which sits in the
adapter card) from the
card guides and AirPort
connector.
Take Apart
AirPort Card - 1 7
3. Disconnect the antenna
from the small hole
AirPort Card.
Take Apart
AirPort Card - 1 8
4. Remove the ground clip
from the AirPort
Adapter Card.
5. Using the pull tab,
separate the AirPort
Card from the adapter
card.
Take Apart
CD/HD Carrier - 1 9
CD/HD Carrier
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• SDRAM
Take Apart
CD/HD Carrier - 2 0
1. Remove the four screws
(two on each side)
connecting the CD/HD
drive carrier to the
divider panel (the metal
chassis).
Take Apart
CD/HD Carrier - 2 1
2. Disconnect the following
cables fro the back of the
CD/HD carrier:
• hard drive power
cable
• hard drive data cable
• CD-ROM/DVD-ROM
data cable
• logic board cable
connector
Take Apart
CD/HD Carrier - 2 2
3. Tilt the CD/HD carrier
forward and lift the
carrier out of the
computer.
Note: Continue with the
Take Apart procedures if you
are replacing the CD-ROM,
DVD-ROM, or the hard
drive.
Take Apart
CD-ROM / DVD-ROM - 2 3
CD-ROM / DVD-ROM
Note: The procedures for
removing a CD-ROM or
DVD-ROM are identical. This
procedure will reference the
CD-ROM Take Apart.
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat and remove the
following:
• bottom housing
• EMI cover
• SDRAM
• CD/HD carrier
Take Apart
CD-ROM / DVD-ROM - 2 4
1. Using a Phillips
screwdriver, remove
the CD/HD carrier
mounting screws (two on
each side).
Take Apart
CD-ROM / DVD-ROM - 2 5
2. Carefully turn the
CD/HD drive carrier
over.
3. Holding onto the CD-ROM
from the rear, lift the
CD-ROM carrier out of
the CD/HD carrier.
Important: Don’t press
or squeeze the front of
the CD-ROM. Squeezing
the front could bend the
metal housing, making it
impossible to insert or
remove a CD or DVD disc.
Take Apart
CD-ROM / DVD-ROM - 2 6
4. Using a jeweler’s
screwdriver, remove
the four screws (two on
each side) on the CD/
DVD carrier.
5. Lift the CD-ROM from
its carrier.
Take Apart
CD-ROM / DVD-ROM - 2 7
6. On the back of the CDROM, use a jeweler’s
screwdriver to remove
the two screws on the
adapter board.
7. Remove the adapter
board from the CD-ROM.
Note: Return the CDROM or DVD-ROM drive
to Apple without the
cables, carrier, or the
adapter board. Refer to
the parts database for
more information.
Take Apart
CD-ROM / DVD-ROM - 2 8
Manual Eject Button
The CD/DVD eject
mechanism is electrical
rather than mechanical on
the iMac. If you wish to eject
a bootable CD-ROM disc at
startup, simply hold down
the mouse button until it
ejects. If the CD is not a
bootable disc, simply wait
for the iMac to boot and drag
the CD icon to the trash can.
If this fails to release the
CD, there is an eject button
which can be activated by a
small, blunt object such as a
Take Apart
CD-ROM / DVD-ROM - 2 9
paper clip. The button is
located on the right side of
the CD slot. Note that the
power must be on to eject a
CD using this method.
Once you eject the CD, it will
extend just past the center
hole in the disc to facilitate
the safe removal of the disc
from the drive.
Take Apart
CD-ROM / DVD-ROM - 3 0
CD-ROM or DVD-ROM
Module Replacement
Position the CD-ROM or
DVD-ROM into its carrier as
shown.
1. Check that the yellow
warning label is face up.
Note: if you are
installing a new CD/DVD
carrier, remove the blue
film covering the
grounding pad.
Take Apart
CD-ROM / DVD-ROM - 3 1
2. Lower the CD/DVD
carrier into the CD/HD
carrier.
3. Push the CD/DVD
carrier forward so the
carrier tabs go through
the holes on the CD/HD
carrier.
4. Replace the CD/HD
carrier screws.
Take Apart
CD-ROM / DVD-ROM - 3 2
5. As a final check, this is a
front view of the CDROM or DVD-ROM
correctly installed into
the CD/HD carrier.
Take Apart
CD/DVD Adapter Board - 3 3
CD/DVD Adapter
Board
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• SDRAM
• CD/HD carrier
Take Apart
CD/DVD Adapter Board - 3 4
1. Using a jeweler’s
screwdriver, remove
the two screws on the
CD/DVD adapter board.
2. Remove the adapter
board from the back of
the CD-ROM.
Note: Return the CD/DVDROM drive to Apple without
the cables, carrier, or the
adapter board. Refer to the
parts database for more
information.
Take Apart
Hard Drive - 3 5
Hard Drive
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• SDRAM
• CD/HD carrier
• CD-ROM
Take Apart
Hard Drive - 3 6
1. Using a #1 Phillips
screwdriver, remove
the four hard drive
mounting screws.
Note: Support the hard
drive with one hand so
the hard drive doesn’t
fall out of the carrier.
Take Apart
Hard Drive - 3 7
2. Remove the hard drive
from the CD/HD carrier.
Note: Return the drives
without the cables or
carriers. Exchange Apple
hard drive modules in Apple
packaging. Failure to comply
with this requirement may
result in a packaging
noncompliance charge. Refer
to the parts database for
more information.
Take Apart
Hard Drive - 3 8
Hard Drive Replacement
When installing the hard
drive into the CD/HD
carrier, make sure the hard
drive is component side up
(as shown).
Take Apart
Logic Board - 3 9
Logic Board
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
The logic board and the down
converter board are
removed together (still
connected to each other), and
are separated once they are
removed from the computer.
Take Apart
Logic Board - 4 0
Note: Remove SDRAM to
make cable removal easier.
1. On the back of the CD/HD
carrier,disconnect the:
• hard drive power
cable
• hard drive data cable
• CD-ROM/DVD-ROM
data cable
• logic board cable
connector
2. Disconnect the antenna if
it’s connected to the
AirPort Card, or it it’s
attached to the protective
antenna cap.
Take Apart
Logic Board - 4 1
3. Remove the five screws
on the logic board and
five screws on the down
converter board.
Note: The two screws
located at the top of the
down converter board
(near the speakers) are
larger screws than the
other screws.
Take Apart
Logic Board - 4 2
4. Gently lift the down
converter board and
logic board out of the
computer.
Take Apart
Logic Board - 4 3
5. Using a flatblade
screwdriver, pry the
plastic rivet off the
board.
Put the top half of the
rivet back into the
bottom half so it doesn’t
get lost.
Take Apart
Logic Board - 4 4
6. Holding onto the down
converter, press down
on the black connector to
separate the down
converter board from
the logic board.
Note: If you are returning
the logic board to Apple
refer to the parts database
and remove the SDRAM, any
cables, the modem, the
AirPort Card, and I/O panel.
Replacement Note: When
reinstalling the logic board,
make sure the antenna wire
is not underneath the board .
Take Apart
Logic Board - 4 5
Identifying 350 MHz Logic Boards (661-2210)
There are two 350 MHz logic boards in service stock
under the part number 661-2210. One board has an
expansion board (daughterboard) and the other does not
have the expansion board. Note: The boards are
completely interchangeable.
The 350 MHz iMac (Slot Loading) computer originally
came with an expansion board (daughterboard) on the
logic board that provided Ethernet functionality. More
recent iMac (Slot Loading) computers and logic board
service parts may ship without this expansion board
(daughterboard). The Ethernet functionality has been
incorporated onto the logic board making the expansion
board unnecessary. The part number for the logic board,
661-2210, did not change, and boards with or without
the expansion board are interchangeable.
Refer to TIL article 58564 for additional information.
Take Apart
Logic Board - 4 6
Identifying the Version 2,
350 MHz Logic Board
The Version 2 board and
the more recent 6612210 logic board
(without the
daughterboard) look
identical, apart from the
revision number on the
VLSI chip. Refer to the
next page for a close-up
of the VLSI chip on the
Version 2 board.
Take Apart
Logic Board - 4 7
The Version 2 board
(661-2317) will have
a revision number of 09 or -0A on the VLSI
chip (as shown).
Refer to the Parts
Database and the
Exploded View chapter,
“Identifying the 350
MHz Logic Board” for
more information.
Take Apart
Logic Board - 4 8
Identifying the 400 MHz Logic Boards
There is a new version of the 400 MHz logic board for the
iMac DV and iMac Special Edition. The easiest way to identify
the boards is by the daughterboard. The new Version 2 logic
board (661-2316) does not have a daughterboard.
Logic boards must be exchanged like-for-like. Refer to the
service parts database or the Exploded View chapter,
“Identifying the 400 MHz Logic Bboards” for addition
information.
Take Apart
Down Converter Board - 4 9
Down Converter Board
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
Note: The logic board and
the down converter board
are removed together (still
connected to each other), and
are separated once they are
removed from the computer.
Take Apart
Down Converter Board - 5 0
Note: Remove SDRAM to
make cable removal easier.
1. On the back of the CD/HD
carrier, disconnect the:
• hard drive power
cable
• hard drive data cable
• CD-ROM/DVD-ROM
data cable
• logic board cable
connector
2. Disconnect the antenna if
it’s connected to the
AirPort Card, or it it’s
attached to the protective
antenna cap.
Take Apart
Down Converter Board - 5 1
3. Remove the five screws
on the logic board and
five screws on the down
converter board.
Note: The two down
converter screws located
near the speaker are
larger screws than the
rest of the down
converter screws.
Take Apart
Down Converter Board - 5 2
4. Lift the boards out of the
computer.
Take Apart
Down Converter Board - 5 3
5. Using a flatblade
screwdriver, pry the
rivet off the logic board.
Put the top half of the
rivet back into the
bottom half so it doesn’t
get lost.
K Service Source
Adjustments
iMac, iMac DV, iMac DV Special
Edition
Adjustments
Adjustment Tools - 1
Adjustment Tools
The following items are
needed to perform video
adjustments on the slotloading iMacs:
• Display Adjustment
Utility 4.0
• jumper adjustment tool
(922-4165)
• light meter Model R77
The utility can be found on
the Service Source CD or
online at: http://
service.info.apple.com.
Adjustments
Adjustment Tools - 2
Light Meter Setup
This topic covers setup for
light meter Model R77,
service part number 0760310.
Note: The adjustments were
optimized for light meter
Model R77. To obtain more
consistent color results, use
only the R77 light meter
when performing color
adjustments on the slot-load
iMac.
Adjustments
Adjustment Tools - 3
Model R77
Before you begin, remove
the 10X multiplier plate
from the lens.
Three scales are shown on
the light meter:
• 200-1000 fc
• 50-250 fc
• 10-50 fcT
Because display screen
luminance typically ranges
from 10 to 50 fc, take
readings from the bottom
scale only.
Adjustments
Adjustment Tools - 4
To measure a display
screen’s luminance,
1. Set the scale switch to
the bottom position (to
set up the 10-50 fc
scale).
2. Place the lens against the
middle of the screen and
read the bottom scale.
Note: When the light meter
is not in use, slide the scale
switch to its top position,
and store the meter in its
protective case.
Adjustments
Adjustment Tools - 5
If you suspect the light
meter is giving false
readings, verify the
readings with a known-good
light meter or photometer.
Also check the age of the R77
light meter by its four-digit
manufacturing date stamp
(such as 0398 for March
1998).
Caution: Dropping the
meter can permanently
damage its accuracy. A
shock-damaged meter might
read incorrectly or its
pointer may not drop to
zero.
Adjustments
Adjustment Tools - 6
Jumper Adjustment
Tool
The jumper adjustment tool
(922-4165) must be
installed to save cutoff and
white balance adjustments to
the factory space.
Continue with the
procedures for instructions
on installing the jumper.
Adjustments
Adjustment Tools - 7
±Warning:
This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
1. Remove the bottom
housing and the top rear
housing to access the
video board.
Adjustments
Adjustment Tools - 8
2. With the power off,
remove the left ground
cable from the video
board.
Adjustments
Adjustment Tools - 9
3. Connect one end of the
jumper adjustment tool
(922-4165) to the
video board pin.
4. Connect the other end to
one of the ground pins.
5. Power on the iMac and
begin the adjustments.
Adjustments
Focus Adjustment - 1 0
Focus Adjustment
±Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
1. Remove the bottom
housing and the top rear
housing to access the
focus potentiometer on
the flyback transformer.
Note: Make sure the
jumper adjustment tool
is installed (see
previous procedure).
Adjustments
Focus Adjustment - 1 1
2. Power on the iMac.
3. Open the Display
Adjustment Utility and
select the Focus test
pattern from the Pattern
menu.
Adjustments
Focus Adjustment - 1 2
4. Adjust the focus control
on the flyback
transformer until the
focus test pattern
reaches the best frontof-screen performance.
Adjustments
Screen Voltage Setup - 1 3
Screen Voltage
Setup
±Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Set the screen voltage:
• in a dimly lit room
• before performing the
cutoff and white balance
adjustments
Adjustments
Screen Voltage Setup - 1 4
1. Remove the bottom
housing and the top rear
housing to access the
flyback transformer
that contains the screen
voltage potentiometer.
Adjustments
Screen Voltage Setup - 1 5
2. With the power off,
remove the left ground
cable from the video
board.
Adjustments
Screen Voltage Setup - 1 6
3. Connect the jumper
adjustment tool (9224165) to the video board
pin. Refer to the
“Jumper Adjustment
Tool” procedure
mentioned earlier in this
section.
Without the jumper
installed, cutoff and
white balance
adjustments cannot be
saved. The jumper
enables writing the new
settings to the factory
space.
4. Power on the iMac.
Adjustments
Screen Voltage Setup - 1 7
5. Open the Display
Adjustment Utility and
select the Color tab.
6. Set the Contrast to
maximum and the
Brightness to midrange.
7. Set the resolution to 800
x 600 in the Monitors
control panel.
Adjustments
Screen Voltage Setup - 1 8
8. Select the Gray Bars test
pattern from the Pattern
menu.
Adjustments
Screen Voltage Setup - 1 9
9. Looking at the Gray Bar
test pattern, turn the
screen voltage knob on
the flyback transformer
until:
• the first bar is black
• the second bar is
barely visible
• the third bar is a dark
gray
Note: The surrounding
raster should also be black.
10. When the requirements
in step 10 are met, the
screen voltage is set
correctly. Proceed to the
cutoff adjustment.
Adjustments
Cutoff Adjustment - 2 0
Cutoff Adjustment
±Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Perform the cutoff
adjustment:
• whenever you replace the
CRT or the power/analog
/video board
• prior to the white balance
adjustment
• in a dimly lit room
Adjustments
Cutoff Adjustment - 2 1
Set the Screen Voltage if you
haven’t done so already.
Refer to “Screen Voltage
Setup” mentioned earlier in
this section.
1. Remove the bottom
housing and the top rear
housing to access the
video board.
2. With the power off,
remove the left ground
cable from the video
board.
Adjustments
Cutoff Adjustment - 2 2
3. Connect the jumper
adjustment tool (see
graphic). Refer to
“Jumper Adjustment
Tool” mentioned earlier
in this section.
4. Power on the computer.
Make sure the monitor
has been on for at least
10 minutes before
making adjustments.
Adjustments
Cutoff Adjustment - 2 3
5. Open the Display
Adjustment Utility and
select the Color tab.
6. Set the drive and cutoff
controls to their
midpoint positions.
Note: The Revert and
Save buttons are
normally dimmed until a
slider bar is moved.
If you need to return to
the previous color
setting, either select
“Color Revert” from the
File menu or press the
<Command><R> keys.
Command-R should be
Adjustments
Cutoff Adjustment - 2 4
used if all the color
drive controls are set to
zero, and the screen is
completely black. The
Command-R function has
the same function as
Color Revert (from the
File menu) and the
Revert button on the
Color tab window.
Adjustments
Cutoff Adjustment - 2 5
7. Select the Gray Bars test
pattern from the Pattern
menu.
Adjustments
Cutoff Adjustment - 2 6
Note: This procedure should
be performed in a dimly lit
room.
8. Look at the Gray Bar Test
pattern.
• The bars should have
no predominant color.
• The leftmost bar should
be black.
• The second bar from
the left should be
barely visible.
• The third bar should be
dark gray.
Adjustments
Cutoff Adjustment - 2 7
9. Select the Color tab
window.
10. Adjust the red, green,
and blue cutoff controls
until the second bar
(from the left) on the
Gray Bars test pattern is
barely visible and there
is no predominant color.
Adjustments
Cutoff Adjustment - 2 8
11. If there is a predominant
color in the three bars
on the left, continue
adjusting the color
controls accordingly
until there is no
predominant color.
When you are finished,
you should see shades
ranging from black and
white.
Note: Depending on the
monitor resolution
selected, the number of
gray bars displayed will
vary.
Adjustments
Cutoff Adjustment - 2 9
12. Click the Save button to
save your adjustments.
13. Proceed to the white
balance adjustment.
Adjustments
White Balance - 3 0
White Balance
Before you begin, make sure
the:
• cutoff is set correctly
• monitor has been on for at
least 10 minutes.
• jumper adjustment tool is
connected to the video
board (refer to “Jumper
Adjustment Tool”
mentioned earlier in this
section).
• room is dimly lit
Adjustments
White Balance - 3 1
1. Open the Display Service
Utility and select the
Gray Bars test pattern
from the Pattern menu.
Adjustments
White Balance - 3 2
2. Adjust the red, green,
and blue drive controls
until there is no
predominant color.
Adjustments
White Balance - 3 3
3. Select “White” from the
Pattern menu to display
the all-white test
pattern.
4. Hold the light meter
against the center of the
all-white screen.
The screen luminance
reading should be
33± 5fc (foot candles)
on the light meter Model
R77. If the luminance
readings are not within
spec, verify the meter is
functioning correctly.
Adjustments
White Balance - 3 4
5. Click the Save button to
save your settings.
6. Restart the computer and
reset the parameter RAM
(PRAM) to apply the
newly saved cutoff and
white balance
adjustments to the
Factory Setting.
To reset the PRAM, hold
down the
<Command><Option><P>
and <R> keys after
Restart is selected from
the Special menu.
Adjustments
White Balance - 3 5
Note: If you don’t
restart the computer,
the iMac will display the
last settings made on the
iMac.
7. Open the Monitors
control panel.
8. Select the Geometry icon.
Adjustments
White Balance - 3 6
9. Click the Factory
Settings button.
Adjustments
Geometry Adjustments - 3 7
Geometry Adjustments
Before you begin, connect
the jumper adjustment tool
to the video board (refer to
the “Jumper Adjustment
Tool” mentioned earlier in
this section.
Adjustments
Geometry Adjustments - 3 8
1. Open the Display
Adjustment Utility.
2. Select the Geometry tab.
Adjustments
Geometry Adjustments - 3 9
3. Select a resolution for
adjustment from the
Resolution menu.
Note: Don’t use the
control strip or
Monitors control panel
to set the resolution.
Adjustments
Geometry Adjustments - 4 0
4. Adjust the geometry
settings by moving the
appropriate slider bar.
5. Click the Save button to
save the adjustments for
that resolution.
Note: Repeat steps 2-4
(for each resolution)
when adjusting width,
height, horizontal,
vertical, keystone, and
pincushion.
6. Restart the computer and
reset the parameter RAM
to save geometry
adjustments to the
Factory memory setting.
Adjustments
Geometry Adjustments - 4 1
7. To reset the PRAM, hold
down the
<Command><Option><P>
and <R> keys after
Restart is selected from
the Special menu.
Note: If you don’t
restart the computer,
the iMac will display the
previous user geometry
settings made on the
iMac.
8. Open the Monitors
control panel.
9. Select the Geometry icon.
Adjustments
Geometry Adjustments - 4 2
10. Click on the Factory
Settings button in the
Geometry window.
11. Close the Monitor
control panel.
Note: Rotation,
Parallelogram, Pincushion
Balance, and S Correction
adjustments are resolution
independent. Adjusting at one
resolution will apply to all
resolutions. Simply make
the changes and click the
Save button.
Adjustments
S Correction Adjustment - 4 3
S Correction
Adjustment
1. Open the Display
Adjustment Utility and
select “White Grid”
from the Pattern menu.
2. Check that all the
squares on the White
Grid test pattern appear
equal in size. If the
squares look fine, there
is no need for this
adjustment. If the
squares don’t look equal
in size, go on to the next
step.
Adjustments
S Correction Adjustment - 4 4
3. Open the Display
Adjustment Utility, and
select the Geometry tab.
4. If the squares need
adjusting, move the S
Correction slider bar.
5. Select the White Grid
test pattern again from
the Pattern menu and
check that all the
squares on the White
Grid test pattern appear
equal in size. If the
squares need further
adjusting, repeat steps
4 -5.
Adjustments
S Correction Adjustment - 4 5
6. When all the squares
look uniform on the S
Correction test pattern,
go back to the Geometry
tab window and click the
Save button.
7. Restart the computer and
reset the parameter RAM
(PRAM) to save these
adjustments to the
Factory Setting.
To reset the PRAM, hold
down the
<Command><Option><P>
and <R> keys after
Restart is selected from
the Special menu.
Adjustments
S Correction Adjustment - 4 6
Note: If you don’t
restart the computer,
the iMac will display the
last settings made on the
iMac.
8. Open the Monitors
control panel.
9. Select the Geometry icon.
Adjustments
S Correction Adjustment - 4 7
10. Click on the Factory
Settings button in the
Geometry window.
Note: Before returning
the iMac to the
customer, display the
focus test pattern again
and verify that the focus
is acceptable after all of
the adjustments have
been completed.
Adjustments
Sticking Power Button - 4 8
Sticking Power
Button
Apple has found that the
largest contributor to a
stuck power button is an
improperly aligned front
power-on LED. If the front
power-on LED is not
centered properly within
the inner button, the inner
power button can become
stuck between the LED and
the inner bezel resulting in
the following behavior:
• No power: inability to
start up the computer
Adjustments
Sticking Power Button - 4 9
from either the front
power button or the
keyboard
• Intermittent shut down or
sleep: the computer will
randomly shut itself off
or put itself to sleep
Apple has taken steps to
resolve the LED alignment
issue in slot-loading iMacs
with serial numbers equal to
or greater than
xxx008xxxxxx.
Follow the LED Alignment
Procedure (next procedure)
and then fill out a Service
Adjustments
Sticking Power Button - 5 0
Repair Order. Enter the
adjustment part number
011-0206, “Power
Button/LED Alignment” into
the appropriate section in
AppleOrder.
Adjustments
LED Alignment Procedure - 5 1
LED Alignment
Procedure
1. Remove the four screws
that secure the bottom
housing to the computer.
Adjustments
LED Alignment Procedure - 5 2
2. Lift the bottom housing
off the computer.
Adjustments
LED Alignment Procedure - 5 3
3. Position the iMac so that
it is directly in front of
you.
4. Looking straight on at
the inner power button,
determine if the LED is
centered in the middle of
the inner power button
(as shown in the
graphic).
Adjustments
LED Alignment Procedure - 5 4
5. If the LED is not centered
properly (as shown in
the top graphic), use a
small plastic video
alignment tool (see
bottom graphic) to
gently coerce the LED so
that it is centered in the
middle of the inner
button.
6. Test to make sure that
the inner button no
longer sticks by
pressing the inner
button several times.
Adjustments
LED Alignment Procedure - 5 5
7. Replace the bottom
housing, making sure to
align the tabs on the
front.
8. If the button continues to
stick after the LED has
been properly aligned,
you may have to lightly
sand the inner bezel.
Sand the area
surrounding the inner
button to reduce the
contact between the
inner button and inner
bezel. If necessary,
proceed to the next topic,
“Inner Bezel Sanding.
Adjustments
LED Alignment Procedure - 5 6
Inner Bezel Sanding
1. Remove the inner power
button so that the LED is
exposed, as shown in the
graphic.
2. Using a 180 grit or
higher (Silicon Carbide)
wet/dry sandpaper,
lightly sand the edge of
the lower section of the
button recess (indicated
by the red arrows). Sand
the edge until you have
removed any sharp edges
on the outside of the
button recess. The goal is
to ensure that there is a
Adjustments
LED Alignment Procedure - 5 7
slight uniform radius
around the entire edge of
the button recess.
3. Clean out the inner
button recess making
sure to remove any
debris that may have
deposited during the
sanding process.
4. Reinstall the inner
button and spring.
Reimbursement Procedure
To get reimbursed for this
procedure, fill out a Service
Repair Order and enter the
Adjustments
LED Alignment Procedure - 5 8
adjustment part number
011-0206, “Power
Button/LED Alignment” into
the appropriate section in
AppleOrder.
Take Apart
Down Converter Board - 5 4
6. Holding onto the boards,
press down on the black
connector and separate
the down converter
board from the logic
board.
Replacement Note: When
reinstalling the logic
board, make sure the
antenna wire is not
underneath the board.
Take Apart
Modem - 5 5
Modem
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• logic board
Note: The modem is located
on the underside of the logic
board.
Take Apart
Modem - 5 6
1. With the logic board
facing right side up,
disconnect the cable at
J12.
2. Remove the two screws
on the I/O panel.
Take Apart
Modem - 5 7
3. Turn the logic board to
the underside and
remove the modem
screw.
Take Apart
Modem - 5 8
4. Rotate the logic board
right side up again.
Carefully slide the I/O
panel off the logic board.
Note: As you slide the I/
O panel off the logic
board, support the
modem with your other
hand so the modem
doesn’t fall off the logic
board.
5. Remove the modem from
its connector slot on the
underside of the logic
board.
Take Apart
Modem - 5 9
Modem Replacement
The I/O panel and the modem
are sandwiched between the
logic board and the metal
frame of the I/O panel. The
metal frame fits on top of the
logic board, over the screw
holes. On the underside of
the logic board, the modem
fits under the metal frame
Make sure the EMI shield
(around the USB ports) is
seated properly over the
ports when attaching the I/O
panel.
Take Apart
I/O Panel - 6 0
I/O Panel
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• logic board
Take Apart
I/O Panel - 6 1
1. Disconnect the cable at
J12, going from the
logic board to the I/O
panel.
2. Remove the two screws
on the I/O panel.
Take Apart
I/O Panel - 6 2
3. Turn the logic board
over and remove the
modem screw.
Take Apart
I/O Panel - 6 3
4. Rotate the logic board
face up again and
carefully slide the I/O
panel off the logic board.
Note: As you slide the I/
O panel off the logic
board, support the
modem with your hand so
the modem doesn’t fall
off the logic board.
Take Apart
Front Outer Bezel - 6 4
Front Outer Bezel
Before you begin, place the
computer on an ESD mat and
remove the bottom housing.
Take Apart
Front Outer Bezel - 6 5
1. With a jeweler’s
screwdriver, carefully
remove the two tabs on
the front outer bezel.
Refer to the next graphic
for a close-up of the tab
removal.
Take Apart
Front Outer Bezel - 6 6
2. After removing the tabs,
remove the screws
located under the tabs.
Take Apart
Front Outer Bezel - 6 7
Note: The bezel tabs fit
tightly into the rear
housing. A good, hard pull
upward is required to
release all the tabs.
3.
Insert a plastic tool
underneath the bezel.
4. Pry the outer bezel tabs
from the rear housing
with a plastic tool. As
you push and pry the tool
inside the bezel, the side
tabs will start to
release.
5. Insert the tool on the left
side of the bezel and
repeat.
Take Apart
Front Outer Bezel - 6 8
6. As the tabs start to
release, pull hard on the
front outer bezel to
release the tabs
completely.
Take Apart
Top Rear Housing - 6 9
Top Rear Housing
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, rest the
computer on an ESD mat and
remove the following:
• bottom housing
• front outer bezel
Take Apart
Top Rear Housing - 7 0
1. Remove the two tabs
(screw caps) on the top
inner bezel. Refer to the
next page for a close-up
of the tab removal.
Take Apart
Top Rear Housing - 7 1
2. Pry the tabs off, and
remove the two screws
under each tab.
Take Apart
Top Rear Housing - 7 2
3. Position the computer
face down.
4. Remove four screws and
loosen the fixed screw
(at the top) on the rear
housing.
Take Apart
Top Rear Housing - 7 3
5. Position the computer
right side up. Push down
and pull out on the rear
housing to unhook the
rear housing tabs that
connect to the inner
bezel.
Take Apart
Top Rear Housing - 7 4
6. Lift the top rear housing
off the computer.
Take Apart
Divider Panel - 7 5
Divider Panel
Note: The divider panel is
only the metal chassis with
EMI foam, part number
9 2 2 -4 0 4 4 .
Many service parts, such as
the speakers, power/
analog/video board, side
panels, cables, and the
headphone board, are
connected to the divider
panel. Remove the divider
panel with the parts
connected for easiest access
to these service parts.
Take Apart
Divider Panel - 7 6
±Warning:
This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat, and remove
the following:
• bottom housing
• front outer bezel
• top rear housing
Take Apart
Divider Panel - 7 7
1. Disconnect the
microphone connector
located near the top of
the CRT.
2. Disconnect the anode cap.
3. Unwrap the bendable
degauss cable wraps in
the upper left and upper
right corners of the CRT.
Take Apart
Divider Panel - 7 8
4. Lift the degauss cable out
of the way to access the
side panel screws.
5. Using a narrow shaft
screwdriver, remove
the four side panel
screws (two on each
side).
Take Apart
Divider Panel - 7 9
6. Open the CRT cable
clamps. Remove the
wires from the cable
clamps.
Take Apart
Divider Panel - 8 0
7. Partially lift the side
panels (with the power/
analog/video board
attached to the divider
panel) up and off the
inner bezel to gain
access to connector
P501 on the power/
analog/video board.
Take Apart
Divider Panel - 8 1
8. Disconnect P501 and
P701 on the power/
analog/video board. The
cables are located near
the high voltage
capacitor.
Take Apart
Divider Panel - 8 2
9. On the other side of the
CRT neck, disconnect the
brown degauss cable,
P901, from the power/
analog/video board.
10. Remove P901 from the
cable clamp.
Take Apart
Divider Panel - 8 3
11. At the very bottom of the
power/analog/video
board, near the bottom of
the CRT, disconnect
P902, which is part of
the audio/ headphone/
LED/ speaker cable
assembly.
Take Apart
Divider Panel - 8 4
12. Disconnect the two black
ground cables going to
the video board.
Caution: Be careful when
working around the CRT
neck rings. If the neck rings
are bumped, the CRT will be
knocked out of adjustment,
and will require
replacement of the CRT.
Take Apart
Divider Panel - 8 5
13. Loosen the CRT neck
clamp screw.
Take Apart
Divider Panel - 8 6
14. Carefully pull the video
board off the CRT neck.
Take Apart
Divider Panel - 8 7
15. Lift and remove the
entire divider panel
assembly off the inner
bezel.
Note: Continue with the
Take Apart procedure to
remove the service parts
from the divider panel.
Take Apart
Divider Panel - 8 8
16. Remove the following
parts to replace the
divider panel shown on
the next page.
Take Apart
Divider Panel - 8 9
17. This is the divider panel,
service part number
922-4044.
Take Apart
Power/Analog/Video Board - 9 0
Power/Analog/Video
Board
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
Note: There is a new
power/analog/video board,
part number 661-2315,
Rev. 2. Refer to “Identifying
the Rev. 2 Power/Analog/
Video Board” in this section.
Take Apart
Power/Analog/Video Board - 9 1
±Warning:
This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
1. Disconnect the
microphone connector
located near the top of
the CRT.
2. Disconnect the anode cap.
3. Unwrap the bendable
degauss cable wraps in
the upper left and upper
right corners of the CRT.
Take Apart
Power/Analog/Video Board - 9 2
4. Lift the degauss cable out
of the way to access the
side panel screws.
5. Using a narrow shaft
screwdriver, remove
the four side panel
screws (two on each
side) that attach the left
and right side panels to
the inner bezel.
Take Apart
Power/Analog/Video Board - 9 3
6. Open the CRT cable
clamps. Remove the
wires from the cable
clamps.
Take Apart
Power/Analog/Video Board - 9 4
7. Partially lift the side
panels (with the power/
analog/video board
attached to the divider
panel) up and off the
inner bezel to gain
access to connector
P501 on the power/
analog/video board.
Take Apart
Power/Analog/Video Board - 9 5
8. Disconnect P501 and
P701 on the power/
analog/video board. The
cables are located near
the high voltage
capacitor.
Take Apart
Power/Analog/Video Board - 9 6
9. On the other side of the
CRT neck, disconnect the
brown degauss cable,
P901, from the power/
analog/video board.
Remove P901 from the
cable clamp.
Take Apart
Power/Analog/Video Board - 9 7
10. At the very bottom of the
power/analog/video
board, near the bottom of
the CRT, disconnect
P902, which is part of
the audio/headphone/
LED/speaker cable
assembly.
Take Apart
Power/Analog/Video Board - 9 8
11. Disconnect the two
ground cables on the
video board.
Caution: Be careful when
working around the CRT
neck rings. If the neck rings
are bumped, the CRT will be
knocked out of adjustment,
and will require
replacement of the CRT.
Take Apart
Power/Analog/Video Board - 9 9
12. Loosen the CRT neck
clamp screw.
Take Apart
Power/Analog/Video Board - 1 0 0
13. Carefully pull the video
board off the CRT neck.
Take Apart
Power/Analog/Video Board - 1 0 1
14. Holding on to the side
panels, lift the power/
analog/video board from
the inner bezel.
Take Apart
Power/Analog/Video Board - 1 0 2
15. Remove the ten screws
and pinch the two
standoffs to lift the
power/analog board off
the divider panel.
Take Apart
Power/Analog/Video Board - 1 0 3
16. Lift the board up and out,
(off the divider panel)
lifting the board toward
the speakers.
Replacement Note: If
you’re returning the power/
analog/video board to Apple
leave the cables attached to
the board.
Take Apart
Power/Analog/Video Board - 1 0 4
Identifying the Rev. 2
Power/Analog/Video
Board
There is a new revision of
the power/analog/video
board. The part number is
661-2315, Rev. 2. This
board must be exchanged
like-for-like.
The revised board can be
identified by the presence of
a switch at location SW901,
located near the flyback
transformer. Refer to the
next page for switch
instructions .
Take Apart
Power/Analog/Video Board - 1 0 5
Important: The switch
must be set for the type of
the CRT (LG, Samsung, or
CPT) in the computer.
If the Rev. 2 power/analog/
video board or the CRT are
replaced, make sure to set
the switch to the
appropriate position.
Refer to the next page for
information on how to
identify an LG CRT.
Take Apart
Power/Analog/Video Board - 1 0 6
One way to quicky identify
an LG CRT is by the black
sticker located on the left
side of the CRT. The sticker
covers the LG label.
Take Apart
Side Panels - 1 0 7
Side Panels
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
Take Apart
Side Panels - 1 0 8
1. Undo the wire wraps in
the top corners or the
CRT.
2. Lift the degauss cable out
of the way to access the
side panel screws. There
are two screws on each
side.
Take Apart
Side Panels - 1 0 9
3. On the rear of the side
panels, remove four
screws. These screws
connect the side panels to
the divider panel (the
metal chassis).
Take Apart
Side Panels - 1 1 0
4. At the top rear of the side
panels, pull each side
panel off the plastic pin.
(The left and right side
panels are identified
when viewing the
computer from the
rear.)
Note: To separate the left
panel from the right panel,
remove the rear bracket.
Otherwise, lift the side
panels off as a unit (next
graphic) and separate the
panels later.
Take Apart
Side Panels - 1 1 1
5. Pull the panels out to the
sides a bit, and then lift
the side panels up and off
the computer.
Take Apart
Side Panels - 1 1 2
6. Carefully remove the
antenna wire from each
side panel.
7. Pull the side panel off
the metal divider panel.
If necessary, repeat
these steps for the other
side panel.
Take Apart
Antenna - 1 1 3
Antenna
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, rest the
computer on an ESD mat or
other soft surface and
remove the following:
• antenna from the AirPort
Card (if installed) or
from the clear antenna
holder located near the
SDRAM DIMMs
Take Apart
Antenna - 1 1 4
•
•
•
•
bottom housing
front outer bezel
top rear housing
divider panel assembly
Take Apart
Antenna - 1 1 5
1. Remove the three screws
and cable clip on the
antenna.
Take Apart
Antenna - 1 1 6
2. Important: Note how the
antenna wire is routed
through the side panel
before removing. A
close-up view of the
right panel antenna is
shown here.
Carefully remove the
antenna from the right
side panel.
Take Apart
Antenna - 1 1 7
3. Carefully remove the
antenna from the left
side panel.
Take Apart
Antenna - 1 1 8
4. Before removing the
antenna from the divider
panel, mark the hole
(with a pen tip) that the
antenna passes through
so you know which hole
the antenna goes into
when replacing the
antenna.
5. Lift the antenna board
from the divider panel.
Replacement Note:
Improper antenna
routing in the side
panels may cause
wireless reception
problems.
Take Apart
Speakers - 1 1 9
Speakers
Before you begin, rest the
computer on an ESD mat or
other soft surface, and
remove the bottom housing.
The EMI coveris removed in
this photo, but it is not
necessary to remove it to
access the speakers.
Note: Service parts
package speakers as a kit. A
left and right speaker will
be in each kit.
Take Apart
Speakers - 1 2 0
1. Disconnect the short
speaker cable next to the
speaker.
2. Note: If you are certain
a speaker is faulty, the
easiest removal method
is to gently push the
speaker down in the
direction of the arrow.
This will bend the
biggest tab (there are
three tabs) that connects
the speaker to the
divider panel.
3. Twist the speaker back
and forth and slide it off
the divider panel.
Take Apart
Headphone Board - 1 2 1
Headphone Board
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, remove
the:
• bottom housing
• front outer bezel
• top rear housing
• divider panel assembly
(with side panels, power/
analog board, and
speakers attached)
Take Apart
Headphone Board - 1 2 2
1. Turn the divider panel
over.
2. Remove the speaker to
access the headphone/
audio board screw.
3. Using a stubby (short)
screwdriver, remove
the screw.
4. Disconnect the connector
from the heaphone board.
5. Remove the headphone
board from the divider
panel.
Take Apart
Power/LED Board - 1 2 3
Power/LED Board
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface, and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
• divider panel assembly
Take Apart
Power/LED Board - 1 2 4
1. Turn the divider panel
over and remove the
speaker to access the
power/LED board screw.
2. Using a stubby
screwdriver, remove
the screw.
3. Disconnect the cable
from the connector.
4. Remove the power/LED
board from the divider
panel.
Take Apart
CRT - 1 2 5
CRT
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface, and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
• divider panel assembly
Take Apart
CRT - 1 2 6
1. Remove the four CRT
screws and the ground
wire.
2. Lift the CRT from the
inner bezel.
Caution: Be careful when
working around the CRT
neck rings. If the neck rings
are bumped, the CRT will be
knocked out of adjustment,
and will require
replacement of the CRT.
Take Apart
CRT - 1 2 7
CRT Switch Settings on
the Rev. 2 Analog Board
There is a new power/
analog/video board, part
number 661-2315, Rev. 2
that has a switch at SW901
that must be set for the
type of the CRT (LG,
Samsung, or CPT) tube in
the computer.
If the Rev. 2 power/analog/
video board or the CRT are
replaced, make sure to set
the switch to the
appropriate position. One
way to quickly identify an LG
Take Apart
CRT - 1 2 8
CRT is by the black sticker
located on the left side of the
CRT. The sticker covers the
LG label.
In this situation, the 6612315, Rev. 2 analog board
would have switch SW901
set to position 2,3 as shown
on the previous page.
Take Apart
Microphone - 1 2 9
Microphone
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface, and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
Take Apart
Microphone - 1 3 0
1. Disconnect the
microphone connector.
If you can’t access the
micropone connector,
unwrap the bendable
degauss cable wrap.
2. Pull the microphone
from the inner bezel.
Take Apart
Microphone - 1 3 1
Replacing the Microphone
1. Insert the microphone
into the inner bezel with
the loop facing down,
toward the CRT.
2. Push the microphone
through the hole on the
inner bezel (see photo on
the next page).
Take Apart
Microphone - 1 3 2
3. Check that the
microphone protrudes
through the inner bezel
hole.
Take Apart
AirPort Card - 1 8
4. Remove the ground clip
from the AirPort
Adapter Card.
5. Using the pull tab,
separate the AirPort
Card from the adapter
card.
Take Apart
CD/HD Carrier - 1 9
CD/HD Carrier
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• SDRAM
Take Apart
CD/HD Carrier - 2 0
1. Remove the four screws
(two on each side)
connecting the CD/HD
drive carrier to the
divider panel (the metal
chassis).
Take Apart
CD/HD Carrier - 2 1
2. Disconnect the following
cables fro the back of the
CD/HD carrier:
• hard drive power
cable
• hard drive data cable
• CD-ROM/DVD-ROM
data cable
• logic board cable
connector
Take Apart
CD/HD Carrier - 2 2
3. Tilt the CD/HD carrier
forward and lift the
carrier out of the
computer.
Note: Continue with the
Take Apart procedures if you
are replacing the CD-ROM,
DVD-ROM, or the hard
drive.
Take Apart
CD-ROM / DVD-ROM - 2 3
CD-ROM / DVD-ROM
Note: The procedures for
removing a CD-ROM or
DVD-ROM are identical. This
procedure will reference the
CD-ROM Take Apart.
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat and remove the
following:
• bottom housing
• EMI cover
• SDRAM
• CD/HD carrier
Take Apart
CD-ROM / DVD-ROM - 2 4
1. Using a Phillips
screwdriver, remove
the CD/HD carrier
mounting screws (two on
each side).
Take Apart
CD-ROM / DVD-ROM - 2 5
2. Carefully turn the
CD/HD drive carrier
over.
3. Holding onto the CD-ROM
from the rear, lift the
CD-ROM carrier out of
the CD/HD carrier.
Important: Don’t press
or squeeze the front of
the CD-ROM. Squeezing
the front could bend the
metal housing, making it
impossible to insert or
remove a CD or DVD disc.
Take Apart
CD-ROM / DVD-ROM - 2 6
4. Using a jeweler’s
screwdriver, remove
the four screws (two on
each side) on the CD/
DVD carrier.
5. Lift the CD-ROM from
its carrier.
Take Apart
CD-ROM / DVD-ROM - 2 7
6. On the back of the CDROM, use a jeweler’s
screwdriver to remove
the two screws on the
adapter board.
7. Remove the adapter
board from the CD-ROM.
Note: Return the CDROM or DVD-ROM drive
to Apple without the
cables, carrier, or the
adapter board. Refer to
the parts database for
more information.
Take Apart
CD-ROM / DVD-ROM - 2 8
Manual Eject Button
The CD/DVD eject
mechanism is electrical
rather than mechanical on
the iMac. If you wish to eject
a bootable CD-ROM disc at
startup, simply hold down
the mouse button until it
ejects. If the CD is not a
bootable disc, simply wait
for the iMac to boot and drag
the CD icon to the trash can.
If this fails to release the
CD, there is an eject button
which can be activated by a
small, blunt object such as a
Take Apart
CD-ROM / DVD-ROM - 2 9
paper clip. The button is
located on the right side of
the CD slot. Note that the
power must be on to eject a
CD using this method.
Once you eject the CD, it will
extend just past the center
hole in the disc to facilitate
the safe removal of the disc
from the drive.
Take Apart
CD-ROM / DVD-ROM - 3 0
CD-ROM or DVD-ROM
Module Replacement
Position the CD-ROM or
DVD-ROM into its carrier as
shown.
1. Check that the yellow
warning label is face up.
Note: if you are
installing a new CD/DVD
carrier, remove the blue
film covering the
grounding pad.
Take Apart
CD-ROM / DVD-ROM - 3 1
2. Lower the CD/DVD
carrier into the CD/HD
carrier.
3. Push the CD/DVD
carrier forward so the
carrier tabs go through
the holes on the CD/HD
carrier.
4. Replace the CD/HD
carrier screws.
Take Apart
CD-ROM / DVD-ROM - 3 2
5. As a final check, this is a
front view of the CDROM or DVD-ROM
correctly installed into
the CD/HD carrier.
Take Apart
CD/DVD Adapter Board - 3 3
CD/DVD Adapter
Board
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• SDRAM
• CD/HD carrier
Take Apart
CD/DVD Adapter Board - 3 4
1. Using a jeweler’s
screwdriver, remove
the two screws on the
CD/DVD adapter board.
2. Remove the adapter
board from the back of
the CD-ROM.
Note: Return the CD/DVDROM drive to Apple without
the cables, carrier, or the
adapter board. Refer to the
parts database for more
information.
Take Apart
Hard Drive - 3 5
Hard Drive
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• SDRAM
• CD/HD carrier
• CD-ROM
Take Apart
Hard Drive - 3 6
1. Using a #1 Phillips
screwdriver, remove
the four hard drive
mounting screws.
Note: Support the hard
drive with one hand so
the hard drive doesn’t
fall out of the carrier.
Take Apart
Hard Drive - 3 7
2. Remove the hard drive
from the CD/HD carrier.
Note: Return the drives
without the cables or
carriers. Exchange Apple
hard drive modules in Apple
packaging. Failure to comply
with this requirement may
result in a packaging
noncompliance charge. Refer
to the parts database for
more information.
Take Apart
Hard Drive - 3 8
Hard Drive Replacement
When installing the hard
drive into the CD/HD
carrier, make sure the hard
drive is component side up
(as shown).
Take Apart
Logic Board - 3 9
Logic Board
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
The logic board and the down
converter board are
removed together (still
connected to each other), and
are separated once they are
removed from the computer.
Take Apart
Logic Board - 4 0
Note: Remove SDRAM to
make cable removal easier.
1. On the back of the CD/HD
carrier,disconnect the:
• hard drive power
cable
• hard drive data cable
• CD-ROM/DVD-ROM
data cable
• logic board cable
connector
2. Disconnect the antenna if
it’s connected to the
AirPort Card, or it it’s
attached to the protective
antenna cap.
Take Apart
Logic Board - 4 1
3. Remove the five screws
on the logic board and
five screws on the down
converter board.
Note: The two screws
located at the top of the
down converter board
(near the speakers) are
larger screws than the
other screws.
Take Apart
Logic Board - 4 2
4. Gently lift the down
converter board and
logic board out of the
computer.
Take Apart
Logic Board - 4 3
5. Using a flatblade
screwdriver, pry the
plastic rivet off the
board.
Put the top half of the
rivet back into the
bottom half so it doesn’t
get lost.
Take Apart
Logic Board - 4 4
6. Holding onto the down
converter, press down
on the black connector to
separate the down
converter board from
the logic board.
Note: If you are returning
the logic board to Apple
refer to the parts database
and remove the SDRAM, any
cables, the modem, the
AirPort Card, and I/O panel.
Replacement Note: When
reinstalling the logic board,
make sure the antenna wire
is not underneath the board .
Take Apart
Logic Board - 4 5
Identifying 350 MHz Logic Boards (661-2210)
There are two 350 MHz logic boards in service stock
under the part number 661-2210. One board has an
expansion board (daughterboard) and the other does not
have the expansion board. Note: The boards are
completely interchangeable.
The 350 MHz iMac (Slot Loading) computer originally
came with an expansion board (daughterboard) on the
logic board that provided Ethernet functionality. More
recent iMac (Slot Loading) computers and logic board
service parts may ship without this expansion board
(daughterboard). The Ethernet functionality has been
incorporated onto the logic board making the expansion
board unnecessary. The part number for the logic board,
661-2210, did not change, and boards with or without
the expansion board are interchangeable.
Refer to TIL article 58564 for additional information.
Take Apart
Logic Board - 4 6
Identifying the Version 2,
350 MHz Logic Board
The Version 2 board and
the more recent 6612210 logic board
(without the
daughterboard) look
identical, apart from the
revision number on the
VLSI chip. Refer to the
next page for a close-up
of the VLSI chip on the
Version 2 board.
Take Apart
Logic Board - 4 7
The Version 2 board
(661-2317) will have
a revision number of 09 or -0A on the VLSI
chip (as shown).
Refer to the Parts
Database and the
Exploded View chapter,
“Identifying the 350
MHz Logic Board” for
more information.
Take Apart
Logic Board - 4 8
Identifying the 400 MHz Logic Boards
There is a new version of the 400 MHz logic board for the
iMac DV and iMac Special Edition. The easiest way to identify
the boards is by the daughterboard. The new Version 2 logic
board (661-2316) does not have a daughterboard.
Logic boards must be exchanged like-for-like. Refer to the
service parts database or the Exploded View chapter,
“Identifying the 400 MHz Logic Bboards” for addition
information.
Take Apart
Down Converter Board - 4 9
Down Converter Board
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
Note: The logic board and
the down converter board
are removed together (still
connected to each other), and
are separated once they are
removed from the computer.
Take Apart
Down Converter Board - 5 0
Note: Remove SDRAM to
make cable removal easier.
1. On the back of the CD/HD
carrier, disconnect the:
• hard drive power
cable
• hard drive data cable
• CD-ROM/DVD-ROM
data cable
• logic board cable
connector
2. Disconnect the antenna if
it’s connected to the
AirPort Card, or it it’s
attached to the protective
antenna cap.
Take Apart
Down Converter Board - 5 1
3. Remove the five screws
on the logic board and
five screws on the down
converter board.
Note: The two down
converter screws located
near the speaker are
larger screws than the
rest of the down
converter screws.
Take Apart
Down Converter Board - 5 2
4. Lift the boards out of the
computer.
Take Apart
Down Converter Board - 5 3
5. Using a flatblade
screwdriver, pry the
rivet off the logic board.
Put the top half of the
rivet back into the
bottom half so it doesn’t
get lost.
Take Apart
Down Converter Board - 5 4
6. Holding onto the boards,
press down on the black
connector and separate
the down converter
board from the logic
board.
Replacement Note: When
reinstalling the logic
board, make sure the
antenna wire is not
underneath the board.
Take Apart
Modem - 5 5
Modem
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• logic board
Note: The modem is located
on the underside of the logic
board.
Take Apart
Modem - 5 6
1. With the logic board
facing right side up,
disconnect the cable at
J12.
2. Remove the two screws
on the I/O panel.
Take Apart
Modem - 5 7
3. Turn the logic board to
the underside and
remove the modem
screw.
Take Apart
Modem - 5 8
4. Rotate the logic board
right side up again.
Carefully slide the I/O
panel off the logic board.
Note: As you slide the I/
O panel off the logic
board, support the
modem with your other
hand so the modem
doesn’t fall off the logic
board.
5. Remove the modem from
its connector slot on the
underside of the logic
board.
Take Apart
Modem - 5 9
Modem Replacement
The I/O panel and the modem
are sandwiched between the
logic board and the metal
frame of the I/O panel. The
metal frame fits on top of the
logic board, over the screw
holes. On the underside of
the logic board, the modem
fits under the metal frame
Make sure the EMI shield
(around the USB ports) is
seated properly over the
ports when attaching the I/O
panel.
Take Apart
I/O Panel - 6 0
I/O Panel
Before you begin, position
the computer upside down,
resting the computer on an
ESD mat or other soft
surface and remove the
following:
• bottom housing
• EMI cover
• logic board
Take Apart
I/O Panel - 6 1
1. Disconnect the cable at
J12, going from the
logic board to the I/O
panel.
2. Remove the two screws
on the I/O panel.
Take Apart
I/O Panel - 6 2
3. Turn the logic board
over and remove the
modem screw.
Take Apart
I/O Panel - 6 3
4. Rotate the logic board
face up again and
carefully slide the I/O
panel off the logic board.
Note: As you slide the I/
O panel off the logic
board, support the
modem with your hand so
the modem doesn’t fall
off the logic board.
Take Apart
Front Outer Bezel - 6 4
Front Outer Bezel
Before you begin, place the
computer on an ESD mat and
remove the bottom housing.
Take Apart
Front Outer Bezel - 6 5
1. With a jeweler’s
screwdriver, carefully
remove the two tabs on
the front outer bezel.
Refer to the next graphic
for a close-up of the tab
removal.
Take Apart
Front Outer Bezel - 6 6
2. After removing the tabs,
remove the screws
located under the tabs.
Take Apart
Front Outer Bezel - 6 7
Note: The bezel tabs fit
tightly into the rear
housing. A good, hard pull
upward is required to
release all the tabs.
3.
Insert a plastic tool
underneath the bezel.
4. Pry the outer bezel tabs
from the rear housing
with a plastic tool. As
you push and pry the tool
inside the bezel, the side
tabs will start to
release.
5. Insert the tool on the left
side of the bezel and
repeat.
Take Apart
Front Outer Bezel - 6 8
6. As the tabs start to
release, pull hard on the
front outer bezel to
release the tabs
completely.
Take Apart
Top Rear Housing - 6 9
Top Rear Housing
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, rest the
computer on an ESD mat and
remove the following:
• bottom housing
• front outer bezel
Take Apart
Top Rear Housing - 7 0
1. Remove the two tabs
(screw caps) on the top
inner bezel. Refer to the
next page for a close-up
of the tab removal.
Take Apart
Top Rear Housing - 7 1
2. Pry the tabs off, and
remove the two screws
under each tab.
Take Apart
Top Rear Housing - 7 2
3. Position the computer
face down.
4. Remove four screws and
loosen the fixed screw
(at the top) on the rear
housing.
Take Apart
Top Rear Housing - 7 3
5. Position the computer
right side up. Push down
and pull out on the rear
housing to unhook the
rear housing tabs that
connect to the inner
bezel.
Take Apart
Top Rear Housing - 7 4
6. Lift the top rear housing
off the computer.
Take Apart
Divider Panel - 7 5
Divider Panel
Note: The divider panel is
only the metal chassis with
EMI foam, part number
9 2 2 -4 0 4 4 .
Many service parts, such as
the speakers, power/
analog/video board, side
panels, cables, and the
headphone board, are
connected to the divider
panel. Remove the divider
panel with the parts
connected for easiest access
to these service parts.
Take Apart
Divider Panel - 7 6
±Warning:
This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat, and remove
the following:
• bottom housing
• front outer bezel
• top rear housing
Take Apart
Divider Panel - 7 7
1. Disconnect the
microphone connector
located near the top of
the CRT.
2. Disconnect the anode cap.
3. Unwrap the bendable
degauss cable wraps in
the upper left and upper
right corners of the CRT.
Take Apart
Divider Panel - 7 8
4. Lift the degauss cable out
of the way to access the
side panel screws.
5. Using a narrow shaft
screwdriver, remove
the four side panel
screws (two on each
side).
Take Apart
Divider Panel - 7 9
6. Open the CRT cable
clamps. Remove the
wires from the cable
clamps.
Take Apart
Divider Panel - 8 0
7. Partially lift the side
panels (with the power/
analog/video board
attached to the divider
panel) up and off the
inner bezel to gain
access to connector
P501 on the power/
analog/video board.
Take Apart
Divider Panel - 8 1
8. Disconnect P501 and
P701 on the power/
analog/video board. The
cables are located near
the high voltage
capacitor.
Take Apart
Divider Panel - 8 2
9. On the other side of the
CRT neck, disconnect the
brown degauss cable,
P901, from the power/
analog/video board.
10. Remove P901 from the
cable clamp.
Take Apart
Divider Panel - 8 3
11. At the very bottom of the
power/analog/video
board, near the bottom of
the CRT, disconnect
P902, which is part of
the audio/ headphone/
LED/ speaker cable
assembly.
Take Apart
Divider Panel - 8 4
12. Disconnect the two black
ground cables going to
the video board.
Caution: Be careful when
working around the CRT
neck rings. If the neck rings
are bumped, the CRT will be
knocked out of adjustment,
and will require
replacement of the CRT.
Take Apart
Divider Panel - 8 5
13. Loosen the CRT neck
clamp screw.
Take Apart
Divider Panel - 8 6
14. Carefully pull the video
board off the CRT neck.
Take Apart
Divider Panel - 8 7
15. Lift and remove the
entire divider panel
assembly off the inner
bezel.
Note: Continue with the
Take Apart procedure to
remove the service parts
from the divider panel.
Take Apart
Divider Panel - 8 8
16. Remove the following
parts to replace the
divider panel shown on
the next page.
Take Apart
Divider Panel - 8 9
17. This is the divider panel,
service part number
922-4044.
Take Apart
Power/Analog/Video Board - 9 0
Power/Analog/Video
Board
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
Note: This shows the
power/analog/video board
still attached to the divider
panel and the side panels.
Take Apart
Power/Analog/Video Board - 9 1
±Warning:
This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
1. Disconnect the
microphone connector
located near the top of
the CRT.
2. Disconnect the anode cap.
3. Unwrap the bendable
degauss cable wraps in
the upper left and upper
right corners of the CRT.
Take Apart
Power/Analog/Video Board - 9 2
4. Lift the degauss cable out
of the way to access the
side panel screws.
5. Using a narrow shaft
screwdriver, remove
the four side panel
screws (two on each
side) that attach the left
and right side panels to
the inner bezel.
Take Apart
Power/Analog/Video Board - 9 3
6. Open the CRT cable
clamps. Remove the
wires from the cable
clamps.
Take Apart
Power/Analog/Video Board - 9 4
7. Partially lift the side
panels (with the power/
analog/video board
attached to the divider
panel) up and off the
inner bezel to gain
access to connector
P501 on the power/
analog/video board.
Take Apart
Power/Analog/Video Board - 9 5
8. Disconnect P501 and
P701 on the power/
analog/video board. The
cables are located near
the high voltage
capacitor.
Take Apart
Power/Analog/Video Board - 9 6
9. On the other side of the
CRT neck, disconnect the
brown degauss cable,
P901, from the power/
analog/video board.
Remove P901 from the
cable clamp.
Take Apart
Power/Analog/Video Board - 9 7
10. At the very bottom of the
power/analog/video
board, near the bottom of
the CRT, disconnect
P902, which is part of
the audio/headphone/
LED/speaker cable
assembly.
Take Apart
Power/Analog/Video Board - 9 8
11. Disconnect the two
ground cables on the
video board.
Caution: Be careful when
working around the CRT
neck rings. If the neck rings
are bumped, the CRT will be
knocked out of adjustment,
and will require
replacement of the CRT.
Take Apart
Power/Analog/Video Board - 9 9
12. Loosen the CRT neck
clamp screw.
Take Apart
Power/Analog/Video Board - 1 0 0
13. Carefully pull the video
board off the CRT neck.
Take Apart
Power/Analog/Video Board - 1 0 1
14. Holding on to the side
panels, lift the power/
analog/video board from
the inner bezel.
Take Apart
Power/Analog/Video Board - 1 0 2
15. Remove the ten screws
and pinch the two
standoffs to lift the
power/analog board off
the divider panel.
Take Apart
Power/Analog/Video Board - 1 0 3
16. Lift the board up and out,
(off the divider panel)
lifting the board toward
the speakers.
Replacement Note: If you’re
returning the power/
analog/video board to Apple
leave the cables attached to
the board.
Take Apart
Side Panels - 1 0 4
Side Panels
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
Take Apart
Side Panels - 1 0 5
1. Undo the wire wraps in
the top corners or the
CRT.
2. Lift the degauss cable out
of the way to access the
side panel screws. There
are two screws on each
side.
Take Apart
Side Panels - 1 0 6
3. On the rear of the side
panels, remove four
screws. These screws
connect the side panels to
the divider panel (the
metal chassis).
Take Apart
Side Panels - 1 0 7
4. At the top rear of the side
panels, pull each side
panel off the plastic pin.
(The left and right side
panels are identified
when viewing the
computer from the
rear.)
Note: To separate the left
panel from the right panel,
remove the rear bracket.
Otherwise, lift the side
panels off as a unit (next
graphic) and separate the
panels later.
Take Apart
Side Panels - 1 0 8
5. Pull the panels out to the
sides a bit, and then lift
the side panels up and off
the computer.
Take Apart
Side Panels - 1 0 9
6. Carefully remove the
antenna wire from each
side panel.
7. Pull the side panel off
the metal divider panel.
If necessary, repeat
these steps for the other
side panel.
Take Apart
Antenna - 1 1 0
Antenna
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, rest the
computer on an ESD mat or
other soft surface and
remove the following:
• antenna from the AirPort
Card (if installed) or
from the clear antenna
holder located near the
SDRAM DIMMs
Take Apart
Antenna - 1 1 1
•
•
•
•
bottom housing
front outer bezel
top rear housing
divider panel assembly
Take Apart
Antenna - 1 1 2
1. Remove the three screws
and cable clip on the
antenna.
Take Apart
Antenna - 1 1 3
2. Important: Note how the
antenna wire is routed
through the side panel
before removing. A
close-up view of the
right panel antenna is
shown here.
Carefully remove the
antenna from the right
side panel.
Take Apart
Antenna - 1 1 4
3. Carefully remove the
antenna from the left
side panel.
Take Apart
Antenna - 1 1 5
4. Before removing the
antenna from the divider
panel, mark the hole
(with a pen tip) that the
antenna passes through
so you know which hole
the antenna goes into
when replacing the
antenna.
5. Lift the antenna board
from the divider panel.
Replacement Note:
Improper antenna
routing in the side
panels may cause
wireless reception
problems.
Take Apart
Speakers - 1 1 6
Speakers
Before you begin, rest the
computer on an ESD mat or
other soft surface, and
remove the bottom housing.
The EMI coveris removed in
this photo, but it is not
necessary to remove it to
access the speakers.
Note: Service parts
package speakers as a kit. A
left and right speaker will
be in each kit.
Take Apart
Speakers - 1 1 7
1. Disconnect the short
speaker cable next to the
speaker.
2. Note: If you are certain
a speaker is faulty, the
easiest removal method
is to gently push the
speaker down in the
direction of the arrow.
This will bend the
biggest tab (there are
three tabs) that connects
the speaker to the
divider panel.
3. Twist the speaker back
and forth and slide it off
the divider panel.
Take Apart
Headphone Board - 1 1 8
Headphone Board
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, remove
the:
• bottom housing
• front outer bezel
• top rear housing
• divider panel assembly
(with side panels, power/
analog board, and
speakers attached)
Take Apart
Headphone Board - 1 1 9
1. Turn the divider panel
over.
2. Remove the speaker to
access the headphone/
audio board screw.
3. Using a stubby (short)
screwdriver, remove
the screw.
4. Disconnect the connector
from the heaphone board.
5. Remove the headphone
board from the divider
panel.
Take Apart
Power/LED Board - 1 2 0
Power/LED Board
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface, and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
• divider panel assembly
Take Apart
Power/LED Board - 1 2 1
1. Turn the divider panel
over and remove the
speaker to access the
power/LED board screw.
2. Using a stubby
screwdriver, remove
the screw.
3. Disconnect the cable
from the connector.
4. Remove the power/LED
board from the divider
panel.
Take Apart
CRT - 1 2 2
CRT
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface, and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
• divider panel assembly
Take Apart
CRT - 1 2 3
1. Remove the four CRT
screws and the ground
wire.
2. Lift the CRT from the
inner bezel.
Caution: Be careful when
working around the CRT
neck rings. If the neck rings
are bumped, the CRT will be
knocked out of adjustment,
and will require
replacement of the CRT.
Take Apart
Microphone - 1 2 4
Microphone
±
Warning: This product
contains high voltage and a
high-vacuum picture tube.
To prevent serious injury,
review CRT safety in
Bulletins/Safety.
Before you begin, discharge
the CRT, rest the computer
on an ESD mat or other soft
surface, and remove the
following:
• bottom housing
• front outer bezel
• top rear housing
Take Apart
Microphone - 1 2 5
1. Disconnect the
microphone connector.
If you can’t access the
micropone connector,
unwrap the bendable
degauss cable wrap.
2. Pull the microphone
from the inner bezel.
Take Apart
Microphone - 1 2 6
Replacing the Microphone
1. Insert the microphone
into the inner bezel with
the loop facing down,
toward the CRT.
2. Push the microphone
through the hole on the
inner bezel (see photo on
the next page).
Take Apart
Microphone - 1 2 7
3. Check that the
microphone protrudes
through the inner bezel
hole.
Adjustments
LED Alignment Procedure - 5 5
7. Replace the bottom
housing, making sure to
align the tabs on the
front.
8. If the button continues to
stick after the LED has
been properly aligned,
you may have to lightly
sand the inner bezel.
Sand the area
surrounding the inner
button to reduce the
contact between the
inner button and inner
bezel. If necessary,
proceed to the next topic,
“Inner Bezel Sanding.
Adjustments
LED Alignment Procedure - 5 6
Inner Bezel Sanding
1. Remove the inner power
button so that the LED is
exposed, as shown in the
graphic.
2. Using a 180 grit or
higher (Silicon Carbide)
wet/dry sandpaper,
lightly sand the edge of
the lower section of the
button recess (indicated
by the red arrows). Sand
the edge until you have
removed any sharp edges
on the outside of the
button recess. The goal is
to ensure that there is a
Adjustments
LED Alignment Procedure - 5 7
slight uniform radius
around the entire edge of
the button recess.
3. Clean out the inner
button recess making
sure to remove any
debris that may have
deposited during the
sanding process.
4. Reinstall the inner
button and spring.
Reimbursement Procedure
To get reimbursed for this
procedure, fill out a Service
Repair Order and enter the
Adjustments
LED Alignment Procedure - 5 8
adjustment part number
011-0206, “Power
Button/LED Alignment” into
the appropriate section in
AppleOrder.
K Service Source
Upgrades
iMac, iMac DV, iMac DV Special
Edition
Upgrades
- 1
Memory
The iMac comes with a
minimum of 64 MB of
SDRAM and can be expanded
to a maximum of 512 MB.
Install a memory module
that meets the following
specifications:
• JEDEC PC-100 DIMM
• 64, 128, or 256 MB
• 168-pin
Note: Memory used in this
computer is not the same as
that used in previous iMac
computers.
Upgrades
- 2
Note: Place a soft towel or
cloth on the desk or surface.
Position the screen face
down on the cloth.
1. Using a flatblade
screwdriver or a coin,
turn the latch
counterclockwise to open
the rear access door.
2. Lower the access door.
Upgrades
- 3
3. Touch the EMI cover that
is visible inside the
recessed latch area
before touching any
components on the main
logic board. This
protects the computer
from damage caused by
electostatic discharge
.Important: If necessary,
remove any existing
memory module.
Upgrades
- 4
4. Push the ejector tabs on
the slots outward and down
so they are in the open
position.
Upgrades
- 5
5. Align the notches on the
memory module with the
small notches inside the
slot.
6. Push down on the DIMM
until it snaps into place.
The ejectors will
automatically close.
7. Close the rear access
door and test the
computer before
returning it to the
customer.
Important: After upgrading
memory on a brand new
iMac, you must hold down
Upgrades
- 6
Option–S when restarting
the computer. This
preserves the Setup
Assistant experience (a
movie and setup
instructions) for the
customer. If these keys are
not held down when
restarting the computer
after an upgrade, the Setup
Assistant file will execute
for the dealer, disable itself,
and the customer will never
see it.
Upgrades
- 7
AirPort Card
Place a soft towel or cloth on
the desk or surface.
1. Position the screen face
down on the cloth.Use a
coin or flatblade
screwdriver to turn the
latch counterclockwise
on the access door.
2. Open the access door.
Upgrades
- 8
3. Touch the metal EMI
shield inside the
recessed latch area
before touching any
components on the main
logic board.
Upgrades
- 9
Guide Rails
Antenna
Protective
Antenna
Cap
4. Detach the antenna from
the left guide rail.
5. Remove the protective
antenna cap from the end
of the antenna and store
the cap in a safe place.
Upgrades
- 10
6. Slide the AirPort Card
into the adapter card.
Note: It is probably
easiest to attach the
metal ground clip over
the AirPort Card once
the card is installed into
the Adapter Card. this
photo shows the ground
clip already in place.
Upgrades
- 11
7. Connect the antenna by
plugging the antenna
wire into the small hole
in the end of the AirPort
Card.
Upgrades
AirPort
Adapter Card
Connector
- 12
GAirPort Card/
AirPort Adapter Card
8. Align the edges of the
AirPort Card with the
guides on the AirPort
Card slot. Insert the
AirPort Card into the
adapter Card connector.
9. Close the access door,
test the computer before
returning it to the
customer.
Guide Rails for
AirPort Card/
AirPort Adapter Card
Important: After installing
an AirPort Card on a brand
new iMac, you must hold
down Option–S when
restarting the computer.
This preserves the Setup
Assistant experience (a
Upgrades
- 13
movie and setup
instructions) for the
customer. If these keys are
not held down when
restarting the computer
after an upgrade, the Setup
Assistant file will execute
for the dealer, disable itself,
and the customer will never
see it.
Upgrades
- 14
Connect an
External Monitor
If the iMac has a VGA output
port, you can connect an
external monitor to the
computer and mirror, or
show, what’s on the
computer display to a larger
audience.
Note: You can’t use this port
to connect a second monitor
to extend the desktop.
Upgrades
- 15
10. Place the computer face
down, on a soft, clean
cloth or ESD mat.
Upgrades
Vented Cover
- 16
VGA Vented Cover
f the VGA port is covered
(you can’t see it), replace
the vented cover with the
VGA vented cover that came
with the computer.I
Upgrades
- 17
11. Insert the flatblade
screwdriver partially
into the slot on the top of
the vented cover, then
gently push forward on
the screwdriver to pry
the cover off.
Vented Cover
Upgrades
- 18
12. Insert the lower edge of
the VGA vented cover into
the slots, then press the
top edge down to snap the
cover in place.
VGA Vented Cover
Tabs
Slots
Upgrades
- 19
VGA
Output
Port
13. Plug the external
monitor cable into the
VGA output port on the
back of the computer.
VGA
Vented
Cover
14. Plug the monitor cable
into the monitor port on
the external monitor.
External
Monitor
Cable
15. Plug the power cord in
and press the Power
button on the computer
to turn it on.
16. Press the Power button
on the external monitor
to turn it on.
K Service Source
Exploded View
iMac, iMac DV, iMac DV Special
Edition
Exploded View
1
iMac, iMac DV, iMac Special Edition Exploded View
Click part to go to parts database (only in html version).
CRT
Screw Cap Screw Cap
Top Left Top Right Assembly
922-4142 922-4143 (Northern
Hemisphere)
Internal Microphone
922-3877
922-4038
Inner Bezel
922-3888
Top Rear Housing
922-3896
Bottom Housing
W/ Flip Foot *
922-3891
VGA Vented
Cover
922-3886
Front Outer Bezel*
922-3901
Vented Cover
922-3933
Screw
Cap
Left
Front
922-4140
RAM Access
Door*
922-4136
Screw Cap
Right Front
922-4141
Power/Analog/Video Board
661-2212
661-2315, Rev.2
Clip, Metal, Wireless Antenna
922-4159
Left Side
Panel
922-4042
Wireless Antenna
922-3905
Bracket Rear 922-4083
Speakers
Left & Right Kit *
076-0808
Headphone
Board 922-4225
Modem
661-2213
LED/Power Board
922-4160
Logic Board
661-2210 350 MHz
661-2317 350 MHz, Ver. 2
661-2211 400 MHz
661-2316 400 MHz, Ver. 2
Down Converter Board
922-4026
CD/DVD Adapter Board
922-4027
I/O Panel W/ FireWire
922-4032
I/O W/O FireWire
922-4033
CD-ROM Drive
661-2224 Slot-Loading 24x
DVD-ROM Drive
661-2225 Slot-Loading 4/24x
HD/CD/DVD Data Cable
922-4029
CD-ROM/DVD-ROM
Carrier 922-4041
Hard Drive Power Cable
922-4030
Hard Drive
661-2228 6 GB
661-2248 10 GB
661-2252 13 GB
HD/CD/DVD Carrier
922-4040
Divider
Panel 922-4044
AirPort
Adapter
Card
076-0804
Battery Lithium, 3.6 V
922-4028
SDRAM, DIMM
661-2145 64 MB, 168-pin
661-2146 128 MB, 168-pin
Right Side
Panel
922-4043
AirPort Card (Optional)
661-2219
EMI Cover
922-3887
Note:
Refer to Colored Service Parts Exploded View
*
Exploded View
2
Colored Service Parts
Click part to go to parts database (only in html version).
Top Rear Housing
922-3894 Tangerine
922-3895 Grape
922-3896 Blueberry
922-3897 Lime
922-3898 Strawberry
922-3920 Graphite
Front Outer Bezel
922-3899 Tangerine
922-3900 Grape
922-3901 Blueberry
922-3902 Lime
922-3903 Strawberry
922-3921 Graphite
Speaker L and R Kit
076-0806 Tangerine
076-0807 Grape
076-0808 Blueberry
076-0809 Lime
076-0810 Strawberry
076-0811 Graphite
Keyboard
922-4077 Graphite
922-4078 Blueberry
922-4079 Tangerine
922-4080 Grape
922-4081 Strawberry
922-4082 Lime
Bottom Housing
W/Flip Foot
922-3889 Tangerine
922-3890 Grape
922-3891 Blueberry
922-3892 Lime
922-3893 Strawberry
922-3919 Graphite
RAM Access Door
922-3885 Tangerine
922-4135 Grape
922-4136 Blueberry
922-4137 Lime
922-4138 Strawberry
922-4139 Graphite
Mouse
922-3969 Graphite
922-4072 Blueberry
922-4073 Tangerine
922-4074 Grape
922-4075 Strawberry
922-4076 Lime
Exploded View
3
Cable Locator
Click part to go to parts database (only in html version).
Cable, Analog (P503)
to Video Board (P303), 16-pin
922-4037
Cable. Analog (P504)
to Video Board (P304), 10-pin
922-4035
Cable, Audio (Headphones,
Speakers, Microphone, LED,
Power Supply)
922-4039
RGB Cable
922-4034
Hard Drive
Power Cable
922-4030
FireWire,
External Cable
922-3884
Cable, Modem,
Phone 1TP, ICE
922-3963
NMI / Reset
Cable
922-4031
HD/CD/DVD
Cable
922-4029
Exploded View
4
Screw Matrix
Screws Locator
11
1 922-4144
9
(4), CD/HD
Carrier to Divider Panel
9
2 922-4145
(4), CD/DVD Carrier
CD to Drive to Carrier
11
11
3 922-4146 CD Adapter Board (2)
11
4 922-4147 HD to HD Carrier (4)
5 922-4148 I/O Panel (2)
10
9
Main Logic Board (1)
10
6 922-4149 EMI Cover (6)
12
9
7 922-4150
Antenna Clip (1),
Down Converter Board (2)
(in front of Down Converter
Heat sink)
8
3
8
9
8 922-4151
2
Inner Bezel & Side Panels
to Divider Panel (4)
12 7
8
2
12
9 922-4152
Screws,Top Rear Housing,
(2)Bottom Housing (near
VGA Port),Side Panels(2ea)
(R & L) to Inner Bezel
sides of CRT
9
13
8
4
10 922-4153
12
4
7
Front Outer Bezel (2)
to Inner Bezel
(under front caps)
5
13
1
5
1
11 922-4154
CRT to
Inner
Bezel (4)
6
6
6
6
6
12 922-4155
Antenna Board (2),
Main Logic Board (6),
Down Converter (4),
Analog Board (6)
Modem (1)
6
13
9
9
1
1
922-4157
Audio Cable (2)
to Divider Panel &
RGB Cable (2)
on Pwr/AnalogBoard
Exploded View
Identifying 350 MHz Logic Boards
There are currently three 350 MHz logic boards in service stock for the slot-loading iMac.
Two of the logic boards are under the same part number, 661-2210 (refer to TIL article
58564 or the Service Parts database for additional information). The new Version 2 logic
board is part number 661-2317.
The Version 2 board and the more recent 661-2210 (without a daughterboard) board look
identical, apart from the revision number on the VLSI chip. The Version 2 board (6612317) will have a revision number of -09 or -0A on the VLSI chip (see below).
Important: The 350 MHz logic boards must be exchanged like-for-like.
5
Exploded View
6
Identifying the 400 MHz Logic Boards
There is a new version of the 400 MHz logic board for the iMac DV and iMac Special Edition.
The easiest way to identify the boards is by the daughterboard. The Version 2 logic board
(661-2316) does not have a daughterboard. Logic boards must be exchanged like-for-like.
Reference the graphic below to identify which board you have.
.
Exploded View
7
Identifying the Power/Analog/Video Boards
There is a new revision (backward compatible) of the power/analog/video board (6612315, Rev. 2) for the slot-load iMac. The revised board can be identified by the presence of
a switch at location SW901 (see below). The switch must be set for the type of the CRT (LG,
Samsung, or CPT) tube in the computer. The CRT switch settings are silk-screened on the
board near SW901. If this power/analog/video board or the CRT are replaced, make sure to
set the switch to the appropriate position. One way to quicky identify an LG CRT is by a black
sticker (on the left side of the CRT) covering the LG label. This board must be exchanged
like-for-like. The graphic below shows the revised board (661-2315, Rev.2) and the
original power/analog/video board (661-2212).
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