Brother | MFC-J432W | User`s guide | Brother MFC-J432W User`s guide

BASIC USER’S GUIDE
MFC-J430W
MFC-J432W
Version A
ARL/ASA/NZ
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J430W and MFC-J432W
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2011 Brother Industries, Ltd.
User's Guides and where do I find it?
Which manual?
1
What's in it?
Where is it?
Product Safety Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide
Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User's Guide
Learn the basic Fax, Copy and Scan operations
and how to replace consumables. See
troubleshooting tips.
Printed / In the box
Advanced User's Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM
Software User's Guide
Follow these instructions for Printing, Scanning,
Network Scanning, PC-Fax Send, Web
Services (Scan), and using the Brother
ControlCenter utility.
PDF file / CD-ROM
Network Glossary
This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
PDF file / CD-ROM
Network User's Guide
This Guide provides useful information about
wireless network settings and security settings
using the Brother machine. You can also find
supported protocol information for your
machine and detailed troubleshooting tips.
PDF file / CD-ROM
Mobile Print/Scan Guide
This Guide provides useful information about
printing data from your mobile phone and
transmitting scanned data from the Brother
machine to your mobile phone.
PDF file / Brother
Solutions Center 1
Visit us at http://solutions.brother.com/.
i
Table of Contents
(BASIC USER’S GUIDE)
1
General information
1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide,
Network User’s Guide, and Network Glossary ...................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows®) ................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
LCD screen indications....................................................................................8
Basic Operations .............................................................................................8
Volume Settings.....................................................................................................9
Ring Volume ....................................................................................................9
Beeper Volume..............................................................................................10
Speaker Volume ............................................................................................10
LCD display .........................................................................................................10
Setting the backlight brightness.....................................................................10
2
Loading paper
11
Loading paper and other print media...................................................................11
Loading envelopes and postcards .................................................................14
Printable area ................................................................................................16
Paper settings......................................................................................................17
Paper Type ....................................................................................................17
Paper Size .....................................................................................................17
Acceptable paper and other print media..............................................................18
Recommended print media ...........................................................................18
Handling and using print media .....................................................................19
Choosing the right print media.......................................................................20
3
Loading documents
22
How to load documents .......................................................................................22
Using the ADF ...............................................................................................22
Using the scanner glass ................................................................................23
Unscannable area .........................................................................................24
4
Sending a fax
25
How to send a fax ................................................................................................25
Stop faxing.....................................................................................................26
Setting scanner glass size for faxing .............................................................26
Colour fax transmission .................................................................................26
Cancelling a fax in progress ..........................................................................26
Transmission Verification Report...................................................................27
ii
5
Receiving a fax
28
Receive Modes ....................................................................................................28
Choose the Receive Mode .................................................................................. 28
Using Receive Modes..........................................................................................29
Fax Only ........................................................................................................29
Fax/Tel...........................................................................................................29
Manual...........................................................................................................29
External TAD .................................................................................................29
Receive Mode settings ........................................................................................30
Ring Delay ..................................................................................................... 30
F/T Ring Time (Fax/Tel mode only)............................................................... 30
Fax Detect ..................................................................................................... 31
6
Telephone and external devices
32
Voice operations .................................................................................................. 32
Tone or pulse (Not Available for New Zealand)............................................. 32
Fax/Tel mode.................................................................................................32
Telephone Service for Australia........................................................................... 32
Distinctive Ring.............................................................................................. 32
Caller ID......................................................................................................... 34
How Does the Caller ID Work?...................................................................... 34
The Caller ID is Stored in Your Machine Memory ......................................... 34
Telephone Service for New Zealand ...................................................................35
FaxAbility ....................................................................................................... 35
Caller ID......................................................................................................... 36
How Does the Caller ID Work?...................................................................... 37
Telephone Service for Some Countries............................................................... 37
Distinctive Ring (For Singapore and Hong Kong).......................................... 37
Caller ID (For Singapore and Hong Kong) .................................................... 38
Connecting an external TAD (telephone answering device)................................39
Connections settings ..................................................................................... 39
Recording an outgoing message (OGM) on an external TAD .......................40
Multi-line connections (PABX) ....................................................................... 40
External and extension telephones...................................................................... 40
Connecting an external or extension telephone ............................................40
Operation from external and extension telephones .......................................41
Using a cordless external telephone ............................................................. 41
Using remote codes....................................................................................... 41
iii
7
Dialling and storing numbers
43
How to dial ...........................................................................................................43
Manual dialling...............................................................................................43
Speed Dialling ...............................................................................................43
Search ...........................................................................................................43
Fax Redial .....................................................................................................44
Additional Dialling Operations..............................................................................44
Outgoing Call history .....................................................................................44
Caller ID history .............................................................................................45
Storing numbers ..................................................................................................46
Storing a pause .............................................................................................46
Storing Speed Dial numbers..........................................................................46
Changing Speed Dial names or numbers......................................................46
8
Making copies
48
How to copy .........................................................................................................48
Stop copying..................................................................................................48
Copy settings.................................................................................................48
Paper Options................................................................................................49
9
How to print from a computer
50
Printing a document.............................................................................................50
10
How to scan to a computer
51
Scanning a document ..........................................................................................51
Scanning using the SCAN key.............................................................................51
Scanning using a scanner driver .........................................................................52
Scanning using the ControlCenter.......................................................................52
A
Routine maintenance
53
Replacing the ink cartridges ................................................................................53
Cleaning and checking the machine ....................................................................56
Cleaning the scanner glass ...........................................................................56
Cleaning the print head .................................................................................57
Checking the print quality ..............................................................................57
Checking the print alignment .........................................................................58
iv
B
Troubleshooting
59
Error and Maintenance messages....................................................................... 59
Error animations display ................................................................................ 64
Transferring your faxes or Fax Journal report ............................................... 64
Document jam ...............................................................................................65
Printer jam or paper jam ................................................................................ 66
Troubleshooting .................................................................................................. 69
If you are having difficulty with your machine ................................................ 69
Dial Tone detection........................................................................................76
Telephone line interference / VoIP ................................................................ 76
Machine Information ............................................................................................ 77
Checking the serial number........................................................................... 77
Reset functions.............................................................................................. 77
How to reset the machine.............................................................................. 77
C
Menu and features
78
On-screen programming......................................................................................78
Menu table ...........................................................................................................79
Entering Text ....................................................................................................... 92
Inserting spaces ............................................................................................ 92
Making corrections ........................................................................................92
Repeating letters ........................................................................................... 92
Special characters and symbols.................................................................... 92
D
Specifications
93
General ................................................................................................................ 93
Print media...........................................................................................................95
Fax....................................................................................................................... 96
Copy ....................................................................................................................97
Scanner ...............................................................................................................98
Printer ..................................................................................................................99
Interfaces .............................................................................................................99
Computer requirements ..................................................................................... 100
Consumable items .............................................................................................101
Network (LAN) ................................................................................................... 102
E
Index
103
v
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1
General setup
Memory storage
Setting Daylight Saving Time
Sleep Mode
LCD display
Mode Timer
2
Security features
TX Lock
3
Sending a fax
Additional sending options
Additional sending operations
4
Receiving a fax
Additional receiving operations
5
Dialling and storing numbers
Additional dialling operations
Additional ways to store numbers
6
Printing reports
Fax reports
Reports
7
Making copies
Copy settings
A
Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
vi
B
Glossary
C
Index
1
General information
Using the
documentation
1
WARNING
1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation
The following symbols and conventions are
used throughout the documentation.
Bold
Bold typeface identifies specific
buttons on the machine’s
control panel, or on the
computer screen.
Italics
Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
1
CAUTION
1
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
1
Chapter 1
Accessing the
Advanced User’s
Guide, Software User’s
Guide, Network User’s
Guide, and Network
Glossary
Viewing Documentation
(Windows®)
To view the documentation, from the Start
menu, select Brother, MFC-XXXX (where
XXXX is your model name) from the
programs list, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
a
Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
Note
If the Brother screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
start.exe.
b
2
If the model name screen appears, click
your model name.
If the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
d
e
Click Documentation.
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced features of the Fax,
Copy, Printer, Scanner, PC-Fax, and
Network. When you are ready to learn
detailed information about these operations,
you can read the Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide, and
Network Glossary that are on the CD-ROM.
Viewing Documentation
c
1
1
Click PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
General information
Viewing Documentation
(Macintosh)
a
How to find Scanning instructions
1
Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
1
There are several ways you can scan
documents. You can find the instructions as
follows:
1
Software User’s Guide
 Scanning
 ControlCenter
 Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows® users)
(Not available in Hong Kong and Taiwan)
b
c
d
Double-click the Documentation icon.
e
After the list of User’s Guides appears,
choose the guide you want to read.
Double-click your language folder.
Double-click top.pdf. If the country
screen appears, choose your country.
 The complete ScanSoft™
PaperPort™12SE with OCR How-toGuides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Windows® users)
(Hong Kong and Taiwan users only)
 Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help section in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
uu page 5 for further instructions.
 The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
3
Chapter 1
How to find Network setup
instructions
Your machine can be connected to a wireless
network.
Basic setup instructions
uuQuick Setup Guide
If your wireless access point or router
supports Wi-Fi Protected Setup or AOSS™
uuQuick Setup Guide
1
Accessing Brother
Support (Windows®)
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
 Click Brother Support on the Top Menu.
The following screen will appear:
Network setup uuNetwork User’s Guide
 To access our website
(http://www.brother.com/), click
Brother Home Page.
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
 To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
 To return to the top menu, click Back or if
you have finished, click Exit.
4
1
General information
Accessing Brother
Support (Macintosh)
1
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
 Double-click the Brother Support icon.
The following screen will appear:
 To download and install Presto!
PageManager, click
Presto! PageManager.
 To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
5
Chapter 1
Control panel overview
1
MFC-J430W and MFC-J432W have the same control panel keys.
8
7
1
1
Mode keys:

3
Start keys:

FAX
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Lets you access the FAX mode.

SCAN
Lets you access the SCAN mode.

COPY

Lets you access the COPY mode.
2
6
Telephone keys:
 Redial/Pause
Redials one of the last 30 numbers called.
It also inserts a pause when dialling.
 Hook
Press before dialling if you want to make
sure a fax machine will answer, and then
press Mono Start or Colour Start.
Also, press this key after picking up the
handset of an external telephone during the
F/T pseudo/double-ring.
Mono Start
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
4
Stop/Exit
Stops an operation or exits the menu.
5
Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
General information
1
6
6
Menu keys:
 Volume keys
d c
While the machine is idle, you can press
these keys to adjust the ring volume.
 Speed Dial key
7





4
2
3
LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
8
You can turn the machine on and off.
Press
Lets you store, look up, and dial numbers
that are stored in the memory.
d or c
Press d or c to move the selected area left
or right on the LCD.
a or b
Press a or b to scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
5
to turn the machine on.
Press and hold down
to turn the machine
off. The LCD will show Shutting Down and
will stay on for a few seconds before going off.
If you have connected an external telephone or
TAD, it is always available.
If you turn the machine off using the
button, it will still periodically clean the print head
to maintain print quality. To prolong print head
life, provide the best ink cartridge economy, and
maintain print quality, you should keep your
machine connected to the power at all times.
Note
Most of the illustrations in this User’s Guide
show the MFC-J430W.
7
Chapter 1
LCD screen indications
The LCD shows the current machine status
when the machine is idle.
1
1
4
Ink indicator
Lets you see the available ink volume.
The warning icon
appears when there is
an error or maintenance message. For
details, see Error and Maintenance
messages uu page 59.
Basic Operations
1
The following steps show how to change a
setting in the machine. In this example the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
2
1
4
Wireless Status
A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
0
2
3
a
b
Press Menu.
Press a or b to choose
Initial Setup.
Max
Current Receive Mode
Lets you see the current Receive Mode.
 Fax (Fax Only)
 F/T (Fax/Tel)
 TAD (External TAD)
 Mnl (Manual)
Press OK.
c
Press a or b to choose Receive Mode.
Note
(For Australia, Singapore and Hong Kong)
When the Distinctive Ring feature is turned on,
the LCD shows D/R. For details, see
Distinctive Ring uu page 32 and 37 for your
relevant country.
(For New Zealand)
When the FaxAbility feature is turned on, the
LCD shows D/R. For details, see FaxAbility
uu page 35.
3
8
Memory Status
Lets you see the available memory in the
machine.
Press OK.
General information
d
Press a or b to choose Fax/Tel.
Volume Settings
1
1
Ring Volume
1
You can choose from a range of ring volume
levels, from High to Off.
Press OK.
You can see the current setting on the
LCD:
While the machine is idle, press d or c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions below:
Setting the Ring Volume from the
menu
e
Press Stop/Exit.
1
a
b
Press Menu.
c
Press a or b to choose Volume.
Press OK.
d
Press a or b to choose Ring.
Press OK.
e
Press a or b to choose Low, Med, High
or Off.
Press OK.
f
Press Stop/Exit.
Press a or b to choose
General Setup.
Press OK.
9
Chapter 1
Beeper Volume
1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax.
Setting the backlight
brightness
You can choose from a range of beeper
volume levels, from High to Off.
a
b
LCD display
1
1
If you are having difficulty reading the LCD,
try changing the brightness setting.
Press Menu.
Press a or b to choose
General Setup.
Press OK.
a
b
Press Menu.
Press a or b to choose
General Setup.
Press OK.
c
Press a or b to choose Volume.
Press OK.
c
d
Press a or b to choose LCD Settings.
Press OK.
Press a or b to choose Beeper.
Press OK.
d
e
Press a or b to choose Backlight.
Press OK.
Press a or b to choose Low, Med, High
or Off.
Press OK.
e
f
Press a or b to choose Light, Med or
Dark.
Press OK.
Press Stop/Exit.
f
Press Stop/Exit.
Speaker Volume
You can choose a range of speaker volume
levels, from High to Off.
a
b
Press Menu.
Press a or b to choose
General Setup.
Press OK.
c
Press a or b to choose Volume.
Press OK.
d
Press a or b to choose Speaker.
Press OK.
e
Press a or b to choose Low, Med, High
or Off.
Press OK.
f
Press Stop/Exit.
10
1
2
Loading paper
2
b
Loading paper and
other print media
Lift the output paper tray cover (1).
2
2
1
Load only one size of paper and one type of
paper in the paper tray at any one time.
a
Pull the paper tray completely out of the
machine.
c
Note
If the paper support flap (1) is open, close
it, and then close the paper support (2).
With both hands, gently press and slide
the paper side guides (1) and then the
paper length guide (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
1
1
2
3
2
3
11
Chapter 2
e
Note
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray. (Only available for some
countries.)
Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
1
IMPORTANT
d
Fan the stack of paper well to avoid
paper jams and misfeeds.
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
Note
When there are only a few sheets of paper
left in the paper tray, the machine may
start to misfeed. Load at least 10 sheets of
paper into the paper tray.
Note
Always make sure that the paper is not
curled or wrinkled.
12
Loading paper
f
Gently adjust the paper side guides (1)
to fit the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
i
While holding the paper tray in place,
pull out the paper support (1) until it
clicks, and then unfold the paper
support flap (2).
2
1
2
1
IMPORTANT
DO NOT use the paper support flap for
Legal size paper. (Only available for some
countries.)
g
Close the output paper tray cover.
h
Slowly push the paper tray completely
into the machine.
13
Chapter 2
Loading envelopes and
postcards
About envelopes
 Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
IMPORTANT
DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Double flaps
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
14
2
a
Before loading, press the corners and
sides of envelopes or postcards to make
them as flat as possible.
2
 Use envelopes that weigh between 80 to
95 gsm.
Glue
Loading envelopes and postcards
IMPORTANT
If envelopes or postcards are “doublefeeding”, put one envelope or postcard in
the paper tray at a time.
2
Loading paper
b
Put envelopes or postcards in the paper
tray with the address side down and the
leading edge (top of the envelopes) in
first as shown in the illustration. Using
both hands, gently press and slide the
paper side guides (1) and paper length
guide (2) to fit the size of the envelopes
or postcards.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
a
b
Open the envelope flap.
c
Select Reverse Print in the printer
driver’s dialog box and then adjust the
size and margin in your application.
uuSoftware User’s Guide: Printing
(Windows®)
uuSoftware User’s Guide: Printing and
Faxing (Macintosh)
2
Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
1
2
15
2
Chapter 2
Printable area
2
The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can print in the
shaded areas of cut sheet paper when the Borderless print feature is available and turned on.
uuSoftware User’s Guide: Printing (Windows®)
uuSoftware User’s Guide: Printing and Faxing (Macintosh)
Cut Sheet Paper
Envelopes
3
3
4
1
4
1
2
2
Top (1)
Bottom (2)
Left (3)
Right (4)
Cut Sheet
3 mm
3 mm
3 mm
3 mm
Envelopes
22 mm
22 mm
3 mm
3 mm
Note
The Borderless feature is not available for envelopes.
16
Loading paper
Paper settings
Paper Type
To get the best print quality, set the machine
for the type of paper you are using.
a
b
Press Menu.
Press a or b to choose
General Setup.
Press OK.
c
Press a or b to choose Paper Type.
Press OK.
d
Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Brother BP61, Other Glossy or
Transparency.
Press OK.
e
2
2
Paper Size
You can use five sizes of paper for printing
copies: A4, A5, Letter, Legal 1 and
10  15 cm and three sizes for printing faxes:
A4, Letter and Legal 1. When you change the
size of paper you load in the machine, you will
need to change the paper size setting at the
same time so your machine can fit an
incoming fax on the page.
a
b
The machine ejects the paper with the
printed surfaces face up, onto the paper
tray at the front of the machine. When you
use transparencies or glossy paper,
remove each sheet at once to prevent
smudging or paper jams.
Press Menu.
Press a or b to choose
General Setup.
Press OK.
c
Press a or b to choose Paper Size.
Press OK.
d
Press a or b to choose A4, A5,
10x15cm, Letter or Legal 1.
Press OK.
e
Press Stop/Exit.
Press Stop/Exit.
Note
2
1
Only available for some countries.
17
2
Chapter 2
Acceptable paper and
other print media
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
Recommended print media
2
To get the best print quality, we suggest using
Brother paper. (See the table below.)
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
We recommend using “3M Transparency
Film” when you print on transparencies.
Brother paper
Paper Type
Item
We recommend testing various paper types
before buying large quantities.
A4 Plain
BP60PA
A4 Glossy Photo
BP71GA4
For best results, use Brother paper.
A4 Inkjet (Matte)
BP60MA
10  15 cm Glossy
Photo
BP71GP
 When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the “Basic” tab of the printer driver or in
the Paper Type setting of the menu. (See
Paper Type uu page 17.)
 When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
 When printing on to transparencies, load
one extra sheet in the paper tray.
 When you use transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
 Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
18
2
Loading paper
Handling and using print
media
Paper capacity of the output paper
tray cover
2
2
Up to 50 sheets of 80 gsm A4 paper.
 Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
 Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
 Avoid touching the shiny (coated) side of
photo paper. Load photo paper with the
shiny side facing down.
 Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1
1
1
2 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
paper
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper
19
2
Chapter 2
Choosing the right print media
2
Paper type and size for each operation
Paper Type
Cut Sheet
Paper Size
Transparencies
1
20
Usage
Fax
Copy
Printer
A4
210  297 mm (8.3  11.7 in.)
Yes
Yes
Yes
Letter
215.9  279.4 mm (8 1/2  11 in.)
Yes
Yes
Yes
Legal 1
215.9  355.6 mm (8 1/2  14 in.)
Yes
Yes
Yes
Executive
184  267 mm (7 1/4  10 1/2 in.)
–
–
Yes
JIS B5
182  257 mm (7.2  10.1 in.)
–
–
User
Defined
A5
148  210 mm (5.8  8.3 in.)
–
Yes
Yes
A6
105  148 mm (4.1  5.8 in.)
–
–
Yes
10  15 cm (4  6 in.)
–
Yes
Yes
13  18 cm (5  7 in.)
–
–
Yes
127  203 mm (5  8 in.)
–
–
Yes
Postcard 1
100  148 mm (3.9  5.8 in.)
–
–
User
Defined
Postcard 2
(Double)
148  200 mm (5.8  7.9 in.)
–
–
User
Defined
C5 Envelope
162  229 mm (6.4  9 in.)
–
–
Yes
DL Envelope
110  220 mm (4.3  8.7 in.)
–
–
Yes
COM-10
105  241 mm (4 1/8  9 1/2 in.)
–
–
Yes
Monarch
98  191 mm (3 7/8  7 1/2 in.)
–
–
Yes
Y4 Envelope
105  235 mm (4.1  9.3 in.)
–
–
User
Defined
A4
210  297 mm (8.3  11.7 in.)
–
Yes
Yes
Letter
215.9  279.4 mm (8 1/2  11 in.)
–
Yes
Yes
Legal 1
215.9  355.6 mm (8 1/2  14 in.)
–
Yes
Yes
A5
148  210 mm (5.8  8.3 in.)
–
Yes
Yes
Cards
Envelopes
2
Only available for some countries.
Loading paper
Paper weight, thickness and capacity
Paper Type
2
Weight
Thickness
No. of
sheets
Plain Paper
64 to 120 gsm
0.08 to 0.15 mm
100 1
Inkjet Paper
64 to 200 gsm
0.08 to 0.25 mm
20
Glossy Paper
Up to 220 gsm
Up to 0.25 mm
20 2
Photo Card
Up to 220 gsm
Up to 0.25 mm
20 2
Index Card
Up to 120 gsm
Up to 0.15 mm
30
Postcard
Up to 200 gsm
Up to 0.25 mm
30
Envelopes
75 to 95 gsm
Up to 0.52 mm
10
Transparencies
–
–
10
Cut Sheet
Cards
1
Up to 100 sheets of 80 gsm paper.
2
BP71 (260 gsm) paper is especially designed for Brother inkjet machines.
2
21
3
Loading documents
How to load
documents
a
3
3
Unfold the ADF Document Support (1)
and the ADF Document Support
Flap (2).
You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF
2
1
3
The ADF can hold up to 15 pages 1 and feeds
each sheet individually. Use 90 gsm paper
and always fan the edges of the pages before
placing them in the ADF.
1
The ADF can hold up to 20 pages, if you stagger the
pages and meet the following conditions:
Temperature: 20 - 26 C
Humidity: 40 - 50% without condensation
Paper: XEROX4200 75 gsm
Document Sizes and Weights
Length:
148 to 355.6 mm
Width:
148 to 215.9 mm
Weight:
64 to 90 gsm
How to load documents
IMPORTANT
Note
DO NOT use the ADF Document Support
Flap for Legal size paper. (Only available
for some countries.)
3
b
c
3
Fan the pages well.
Adjust the paper guides (1) to fit the
width of your documents.
Stagger the pages of the documents
and place them face down, top edge
first in the ADF underneath the guides
until you feel them touch the feed rollers.
The screen will display ADF Ready.
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric with the ADF. Instead use the
scanner glass.
Make sure documents written with ink or
modified with correction fluid are completely
dry.
22
1
Loading documents
How to load documents
IMPORTANT
Note
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
d
To use the scanner glass, the ADF must
be empty.
After using the ADF, close the ADF
Document Support Flap and push the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass
3
a
b
Lift the document cover.
c
Close the document cover.
Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
3
You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.
Document Sizes Supported
Length:
Up to 297 mm
Width:
Up to 215.9 mm
Weight:
Up to 2 kg
3
23
3
Chapter 3
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Unscannable area
3
The scannable area depends on the settings
in the application you are using. The figures
below show unscannable areas.
3
4
1
2
Usage
Fax
Document
Size
Top (1)
Left (3)
Bottom (2)
Right (4)
A4
3 mm
3 mm 1
Letter
4 mm
Legal
Copy
Scan
1
24
All paper
sizes
3 mm
The unscannable area is 1 mm when you use the
ADF.
4
Sending a fax
How to send a fax
4
c
4
The following steps show how to send a fax.
a
When you want to send a fax or change
the settings for sending or receiving
faxes, press the
You can change the following fax
sending settings. Press a or b to scroll
through the fax settings. When the
setting you want is displayed, press OK
and choose your option.
(Basic User's Guide)
For details about changing the following
fax sending settings, see pages 26 to
27.
(FAX).
 Glass ScanSize
 Colour Fax Transmission
(Advanced User's Guide)
For more advanced fax sending
operations and settings
uuAdvanced User’s Guide: Sending a
fax
 The LCD shows:
 Choosing multiple settings
 Contrast
 Fax Resolution
b
 Set New Defaults
Do one of the following to load your
document:
 Factory Reset
 Place the document face down in the
ADF. (See Using the ADF
uu page 22.)
 Dual Access
 Load your document face down on
the scanner glass. (See Using the
scanner glass uu page 23.)
 Broadcasting
 Faxing at End of Call
 Real Time Transmission
 Overseas Mode
Note
• To send colour faxes with multiple pages
use the ADF.
• If you send a mono fax from the ADF when
the memory is full, it will be sent in real
time.
• You can use the scanner glass to fax
pages of a book one at a time. The
documents can be up to A4 or Letter size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
 Cancelling Waiting Jobs
d
Enter the fax number.
Using the dial pad
Using Speed Dial
 Speed Dial
Using call history
 Outgoing Call
 Caller ID hist.
25
4
Chapter 4
e
Stop faxing
Press Mono Start or Colour Start.
Faxing from the ADF
4
 The machine starts scanning the
document to be sent.
Faxing from the scanner glass
 If you pressed Mono Start, the
machine starts scanning the first
page. Go to step f.
 If you pressed Colour Start, the
LCD asks if you want to send a
colour fax. Press 1 to choose
Yes(Send) to confirm. The machine
starts scanning and sending the
document.
f
When the LCD asks you Next Page?,
do one of the following:
 To send a single page, press 2 to
choose No(Send) (or press
Mono Start again).
The machine starts sending the
document.
 To send more than one page, press
1 to choose Yes and go to step g.
g
h
4
To stop faxing, press Stop/Exit.
Setting scanner glass size for
faxing
4
4
When documents are Letter size, you need to
set Scan Size to Letter. If you do not, the side
portion of the faxes will be missing.
a
Press
b
Press a or b to choose
Advanced Settings.
Press OK.
c
Press a or b to choose
Glass ScanSize.
Press OK.
d
Press a or b to choose A4 or Letter.
Press OK.
(FAX).
Note
• You can save the setting you use most
often by setting it as the default.
(uuAdvanced User’s Guide: Setting your
changes as a new default)
Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
Colour fax transmission
After all the pages have been scanned,
press 2 or Mono Start to start.
Your machine can send a colour fax to
machines that support this feature.
• This setting is only available for sending
documents from the scanner glass.
4
Colour faxes cannot be stored in the memory.
When you send a colour fax, the machine will
send it in real time (even if Real Time TX is
set to Off).
Cancelling a fax in progress
If you want to cancel a fax while the machine
is scanning, dialling or sending, press
Stop/Exit.
26
4
Sending a fax
Transmission Verification
Report
Note
4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of transmission, duration of
transmission, number of pages sent, and
whether or not the transmission was
successful.
There are several settings available for the
Transmission Verification Report:
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off.
(uuAdvanced User’s Guide: Real Time
Transmission)
• If your transmission is successful, "OK" will
appear next to "RESULT" on the
Transmission Verification Report. If the
transmission is not successful, "ERROR"
will appear next to "RESULT".
 On: Prints a report after every fax you
send.
 On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
 Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
 Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a
b
Press Menu.
c
Press a or b to choose
Report Setting.
Press OK.
d
Press a or b to choose Transmission.
Press OK.
e
Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
f
Press Stop/Exit.
Press a or b to choose Fax.
Press OK.
27
4
5
Receiving a fax
5
Receive Modes
5
You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.
Choose the Receive Mode
5
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct mode.
For more detailed information on the Receive Modes, see Using Receive Modes uu page 29.
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
No
Are you using the voice message function of
an external telephone answering device?
Fax Only
No
Do you want the machine to answer fax and
telephone calls automatically?
No
Manual
Fax/Tel
Yes
External TAD
Yes
To set a Receive Mode follow the instructions below:
a
b
Press Menu.
c
Press a or b to choose Receive Mode.
Press OK.
d
Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.
Press OK.
e
Press Stop/Exit.
The LCD will display the current Receive Mode.
28
Press a or b to choose Initial Setup.
Press OK.
Receiving a fax
Using Receive Modes
5
External TAD
5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in one
of the following ways:
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the ring delay before using these
modes. (See Ring Delay uu page 30.)
 Faxes will be automatically received.
Fax Only
5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel
 Voice callers can record a message on the
external TAD.
(For more information see Connecting an
external TAD (telephone answering device)
uu page 39.)
5
Fax/Tel mode helps you automatically
manage incoming calls, by recognising
whether they are fax or voice calls and
dealing with them in one of the following
ways:
 Faxes will be automatically received.
 Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
double-ring made by your machine.
(See F/T Ring Time (Fax/Tel mode only)
uu page 30 and Ring Delay uu page 30.)
Manual
5
To receive a fax in Manual mode lift the
handset of an external telephone. When you
hear fax tones (short repeating beeps), press
Mono Start or Colour Start, and then press
2 to choose Receive. You can also use the
Fax Detect feature to receive faxes by lifting
a handset on the same line as the machine.
(See Fax Detect uu page 31.)
29
5
Chapter 5
Receive Mode settings
Ring Delay
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine choose the maximum number of
rings.
(See Operation from external and extension
telephones uu page 41 and Fax Detect
uu page 31.)
a
b
Press Menu.
c
Press a or b to choose
Setup Receive.
Press OK.
Press a or b to choose Fax.
Press OK.
d
Press a or b to choose Ring Delay.
Press OK.
e
Press a or b to choose how many times
you want the machine to ring before it
answers (2-10 for Australia, 1-10 for
New Zealand, 0-2 for Taiwan, 0-10 for
some countries).
Because the restriction of Taiwan's
Telecommunication law, the products
sold in this area cannot be set to more
than 3 cycle rings.
Press OK.
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
f
5
5
F/T Ring Time
(Fax/Tel mode only)
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the Ring
Delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the
F/T Ring it means that you have a voice caller
on the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring; however, you can still answer the
call on any telephone by using a remote code.
(For more information see Using remote
codes uu page 41.)
a
b
Press Menu.
c
Press a or b to choose
Setup Receive.
Press OK.
d
Press a or b to choose
F/T Ring Time.
Press OK.
e
Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds for Australia and some
countries, 20, 30, 40 or 55 seconds for
New Zealand).
Press OK.
f
Press Stop/Exit.
Press Stop/Exit.
Press a or b to choose Fax.
Press OK.
Note
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.
30
5
Receiving a fax
Fax Detect
If Fax Detect is On:
5
5
Fax Detect is turned On as default.
The machine receives a fax call
automatically, even if you answer the call.
When you see Receiving on the LCD or
when you hear “chirps” through the handset
you are using, just replace the handset. Your
machine will do the rest.
If Fax Detect is Off:
5
5
If you are at the machine and answer a fax
call by lifting the handset, press Mono Start
or Colour Start, then press 2 to receive the
fax.
If you answered at an extension or external
telephone, press l 5 1 (l 9 1 for New
Zealand). (See Operation from external and
extension telephones uu page 41.)
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l 5 1 (l 9 1 for New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
a
b
Press Menu.
c
Press a or b to choose
Setup Receive.
Press OK.
d
Press a or b to choose Fax Detect.
Press OK.
e
Press a or b to choose On (or Off).
Press OK.
f
Press Stop/Exit.
Press a or b to choose Fax.
Press OK.
31
6
Telephone and external devices
Voice operations
Tone or pulse (Not Available
for New Zealand)
6
6
Telephone Service for
Australia
Distinctive Ring
If you have a Pulse dialling service, but need
to send tone signals (for example, for
telephone banking), follow the instructions
below:
Distinctive Ring 1 is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
a
b
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.
Press Hook.
Press # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
When you are finished with the call, the
machine will return to the Pulse dialling
service.
Fax/Tel mode
When the machine is in Fax/Tel mode, it will
use the F/T Ring (fast double-ring) to alert
you to pick up a voice call.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Hook to answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press # 5 1 (# 9 1 for New
Zealand) between the fast double-rings. If no
one is on the line, or if someone wants to
send you a fax, send the call back to the
machine by pressing l 5 1 (l 9 1 for New
Zealand).
32
6
Note
1
Contact your Telephone Service Provider to
determine availability and any other related details.
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manual automatically. Your Distinctive
Ring Number does not allow Voice
calls - only Faxes. You can not change the
receive mode from Manual mode while
the Distinctive Ring is set to on.
6
6
6
Telephone and external devices
How does your telephone company’s
“Distinctive Ring” service work?
Turning on Distinctive Ring
6
Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice calls - only Faxes. You
cannot change the receive mode to another
mode while the Distinctive Ring is set to on.
When Distinctive Ring is on, the LCD will
show D/R as the Receive Mode.
a
b
Press Menu.
c
Press a or b to choose
Miscellaneous.
Press OK.
d
Press a or b to choose Distinctive.
Press OK.
e
Press a or b to choose On.
Press OK.
f
Press Stop/Exit.
Distinctive Ring is now set to on.
Flowchart Sequence of Incoming call
Incoming Call
(either Voice or Fax)
All extension phones ring
twice, fax machine is silent.
Registered
Fax
Number
Fax machine
automatically
receives and prints
fax message
without ringing.
Main number
(Voice Number)
Fax machine
begins ringing
on third ring.
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
Press a or b to choose Fax.
Press OK.
6
Turning off Distinctive Ring
Telephone Answering
Device (TAD)
answers the call.
What does Brother’s “Distinctive
Ring” do?
6
6
6
a
b
Press Menu.
c
Press a or b to choose
Miscellaneous.
Press OK.
d
Press a or b to choose Distinctive.
Press OK.
e
Press a or b to choose Off.
Press OK.
f
Press Stop/Exit.
Press a or b to choose Fax.
Press OK.
33
Chapter 6
How Does the Caller ID Work?
Note
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (See Choose the Receive
Mode uu page 28.)
Caller ID
The Caller ID Appears on the Display
When Your Telephone Rings
6
Note
• If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area or a public
phone. 1
• If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
Note
To get the Caller ID Service: apply for the
Caller ID service at your local telephone
company, if available.
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
1
6
Depends on network function.
The Caller ID is Stored in Your
Machine Memory
The machine can store a maximum of the last
30 incoming caller IDs in the memory, along
with the time and date of reception. The 31st
call will cause the oldest ID to be erased.
The Caller ID information stored in the
memory can be used for the following.
 Printing the Caller ID List.
You can review calls you received by
checking the Caller IDs in memory. This
report will list the Date, Time, Phone
Number (Caller ID) name, and type of Call
(Comment) if available.
uuAdvanced User’s Guide: How to print a
report
34
6
As your telephone rings, the display shows
you the caller’s phone number or name if the
name has been stored as Speed Dial. Once
you answer the call, the caller’s ID
disappears.
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number or name as the telephone
rings. It is a fast way to screen your calls. You
can respond quickly to calls you missed,
because Caller IDs are received and stored in
your machine memory.
Advantages of Caller ID
6
6
Telephone and external devices
Telephone Service for
New Zealand
FaxAbility
How Does FaxAbility Work?
6
6
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one phone line, with its own distinctive ring
pattern. This way, when you get an incoming
call, you can identify the number being called
by its ring.
How Will the Fax Machine Treat All
Other Numbers?
6
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the phones will ring. You can set
an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in this page.)
What is the Advantage of Using the
FaxAbility Function?
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.
6
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
phones will ring as usual. If the fax machine
recognizes the ring pattern, all ringing will
stop and the fax machine will answer and
automatically receive the fax message.
Otherwise, you will hear the extension
phones and the fax machine continue to ring.
The fax machine always listens to the ring
pattern before it answers, so do not pick up
the phone during that time. You will quickly
learn to recognize the ring pattern for faxes,
so you will not be tempted to answer that
number. Either you or a telephone answering
device can answer the main number(s).
Flowchart Sequence of Incoming call
Incoming Call
(either Voice or Fax)
6
All extension phones ring
twice, fax machine is silent.
Registered
Fax
Number
Fax machine
automatically
receives and prints
fax message
without ringing.
Main number
(Voice Number)
Fax machine
begins ringing
on third ring.
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
35
6
Chapter 6
Note
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
When FaxAbility is on, the LCD will show
D/R as the Receive Mode.
How to Turn FaxAbility OFF or ON
6
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
Press Menu.
c
Press a or b to choose
Miscellaneous.
Press OK.
Press a or b to choose Fax.
Press OK.
d
Press a or b to choose FaxAbility.
Press OK.
e
Press a or b to choose On (or Off).
If you have FaxAbility service, choose
On.
Press OK.
f
Press a or b to choose Call Waiting.
Press OK.
36
Press a or b to choose On (or Off).
If you have Call Waiting service, choose
On to avoid the trouble caused by Call
Waiting.
Press OK.
h
Press Stop/Exit.
Caller ID
The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
steps a-h; Step e is where you can choose
either On or Off.
a
b
g
6
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number and name if available as the
telephone rings. It is a fast way to screen your
calls. You can respond quickly to calls you
missed, because Caller IDs are received and
stored in your machine memory.
Note
To get the Caller ID Service, apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
6
Telephone and external devices
How Does the Caller ID Work?
6
The Caller ID Appears on the Display
When Your Telephone Rings
As your telephone rings, the display shows
you the caller’s phone number or name if
available. Once you answer the call, the
caller’s ID disappears. You can print a list of
the Caller ID information received by your
machine.
uuAdvanced User’s Guide: How to print a
report
Note
• If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area. 1
• If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
1
Depends on network function.
6
Telephone Service for
Some Countries
6
Distinctive Ring (For
Singapore and Hong Kong)
6
This machine feature lets you use the
Distinctive Ring subscriber service offered by
some telephone companies, which allows
you to have several telephone numbers on
one phone line. Each phone number has its
own Distinctive Ring pattern, so you will know
which phone number is ringing. This is one
way you can have a separate phone number
for your machine.
6
Your machine has a Distinctive Ring function,
allowing you to dedicate one phone number
just for receiving faxes. You will need to set
Distinctive Ring to On.
Note
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
• The machine will answer only calls to
the Distinctive Ring number.
Turning on Distinctive Ring
6
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You cannot
change the receive mode to another mode
while the Distinctive Ring is set to on. When
Distinctive Ring is on, the LCD will show D/R
as the Receive Mode.
a
b
Press Menu.
Press a or b to choose Fax.
Press OK.
37
Chapter 6
c
Press a or b to choose
Miscellaneous.
Press OK.
Caller ID (For Singapore and
Hong Kong)
d
Press a or b to choose Distinctive.
Press OK.
e
Press a or b to choose On.
Press OK.
f
Press Stop/Exit.
Distinctive Ring is now set to on.
The Caller ID feature of this machine lets you
use the Caller ID subscriber service offered
by many local phone companies. Call your
telephone company for details. This service
provides you, by means of the screen display,
the telephone number (or name) of your
caller as the line rings.
Turning off Distinctive Ring
a
b
Press Menu.
c
Press a or b to choose
Miscellaneous.
Press OK.
d
Press a or b to choose Fax.
Press OK.
Press a or b to choose Distinctive.
Press OK.
6
After a few rings, the screen displays the
telephone number of your caller (or name, if
available). Once you answer the call, the
Caller ID information disappears from the
screen, but the call information remains
stored in the Caller ID memory.
 ID Unknown display means call
originates outside your Caller ID service
area.
 ID Withheld display means the caller
has intentionally blocked transmission of
information.
Note
e
Press a or b to choose Off.
Press OK.
You can print a list of Caller ID information
received by your machine.
f
Press Stop/Exit.
uuAdvanced User’s Guide: How to print a
report
Note
Caller ID service varies with different
carriers. Call your local phone company to
determine the kind of service available in
your area.
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (See Choose the Receive
Mode uu page 28.)
38
6
Telephone and external devices
Connecting an external
TAD (telephone
answering device)
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.
The TAD must answer within two rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
Note
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
1
6
1
2
(Example for Australia)
1
TAD
2
Protective Cap
6
When the TAD answers a call, the LCD
shows Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
Connections settings
6
The external TAD must be connected as
shown in the previous illustration.
a
Set your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)
b
Record the outgoing message on your
external TAD.
c
d
Set the TAD to answer calls.
Set the Receive Mode to
External TAD. (See Choose the
Receive Mode uu page 28.)
39
Chapter 6
Recording an outgoing
message (OGM) on an
external TAD
External and extension
telephones
Connecting an external or
extension telephone
Timing is important in recording this
message.
a
Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b
Limit your speaking to 20 seconds.
1
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.
2
3
(Example for Australia)
6
1
Extension telephone
Most offices use a central telephone system.
2
External telephone
Brother recommends that all our machines be
connected to a discreet (dedicated) line.
Although a particular PABX may appear to
work with a particular model of fax machine,
we cannot guarantee that the unit will operate
correctly.
3
Protective Cap
While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
40
6
You can connect a separate telephone to
your machine as shown in the diagram below.
Note
Multi-line connections (PABX)
6
6
When you are using a telephone on the same
phone line, the LCD shows Telephone.
Telephone and external devices
Operation from external and
extension telephones
Using remote codes
6
Remote Activation Code
If you answer a fax call on an extension or an
external telephone, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l 5 1 (l 9 1 for New
Zealand), the machine starts to receive the
fax.
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Mono Start and 2
to choose Receive.
Remote Deactivation Code
6
You should assume that you're receiving a
manual fax.
Press l 5 1 (l 9 1 for New Zealand) and wait
for the chirp or until the LCD shows
Receiving, and then hang up.
6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
Ring (fast double-ring), after the initial Ring
Delay. If you pick up the call on an extension
telephone you can turn the F/T Ring off by
pressing # 5 1 (# 9 1 for New Zealand) (make
sure you press this between the rings).
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Hook.
Note
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect uu page 31.)
Using a cordless external
telephone
6
If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by dialling the Remote Activation
Code l 5 1 (l 9 1 for New Zealand). Wait for
the chirping sounds then replace the handset.
(See Fax Detect uu page 31.)
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code # 5 1 (# 9 1 for
New Zealand) to take the call at an extension
telephone. (See F/T Ring Time (Fax/Tel
mode only) uu page 30.)
If you answer a call and no one is on
the line:
6
6
Once the base unit of the cordless telephone
has been connected to the same telephone
line as the machine (see External and
extension telephones uu page 40), it is
easier to answer calls during the Ring Delay
if you carry the cordless handset around with
you.
If you let the machine answer first, you will
have to go to the machine and press Hook to
send the call to the cordless handset.
41
6
Chapter 6
Changing the remote codes
6
If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is l 5 1 (l 9 1 for
New Zealand). The preset Remote
Deactivation Code is # 5 1 (# 9 1 for New
Zealand). If you want to, you can replace
them with your own codes.
a
b
Press Menu.
c
Press a or b to choose
Setup Receive.
Press OK.
d
Press a or b to choose Remote Codes.
Press OK.
e
Press a or b to choose On (or Off).
Press OK.
f
Enter the new Remote Activation Code.
Press OK.
g
Enter the new Remote Deactivation
Code.
Press OK.
h
Press Stop/Exit.
Press a or b to choose Fax.
Press OK.
Note
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers 0-9, l,
#.
• Remote Codes might not work with some
telephone systems.
42
7
Dialling and storing numbers
How to dial
Manual dialling
Note
7
7
Press all of the digits of the fax or telephone
number.
7
If the LCD shows Not Registered
when you enter or search a Speed Dial
number that has not been stored at this
location.
d
Press a or b to choose the number you
want to dial.
Press OK.
e
Press OK to choose Send a fax.
Search
7
You can search for names you have stored in
the Speed Dial memory.
a
Speed Dialling
7
Press
(Speed Dial).
You can also choose Speed Dial by
pressing
a
Press
(Speed Dial).
You can also choose Speed Dial by
pressing
(FAX).
b
Press a or b to choose Search.
Press OK.
c
Do one of the following:
(FAX).
b
Press a or b to choose Search.
Press OK.
c
Press a or b to choose
Alphabetical Order or
Numerical Order.
Press OK.
d
If you chose Alphabetical Order in
step c, use the dial pad to enter the first
letter of the name, and then press a or b
to choose the name and number you
want to call.
Press OK.
 Press a or b to choose
Alphabetical Order or
Numerical Order.
Press OK.
 Press the 2-digit Speed Dial number
using the dial pad. (See Storing
Speed Dial numbers uu page 46.)
43
7
Chapter 7
Fax Redial
If you are sending a fax manually and the line
is busy, press Hook, Redial/Pause, and then
press Mono Start or Colour Start to try
again.
Redial/Pause only works if you dialled from
the control panel. If you are sending a fax
automatically and the line is busy, the
machine will automatically redial up to three
times at five minute intervals.
a
b
Press Redial/Pause.
Press a or b to choose the number you
want to redial.
Press OK.
c
Press a or b to choose Send a fax.
Press OK.
d
Press Mono Start or Colour Start.
7
Additional Dialling
Operations
Outgoing Call history
The last 30 numbers you sent a fax to will be
stored in the outgoing call history. You can
choose one of these numbers to fax to, add to
Speed Dial, or delete from the history.
a
Press Redial/Pause.
You can also choose Outgoing Call
by pressing
(FAX).
b
Press a or b to choose the number you
want.
Press OK.
c
Do one of the following:
 To send a fax, press a or b to choose
Send a fax.
Note
Press OK.
In Real Time Transmission the automatic
redial feature does not work when using
the scanner glass.
Press Mono Start or Colour Start.
 If you want to store the number,
press a or b to choose
Add to Speed Dial.
Press OK.
(uuAdvanced User’s Guide: Storing
Speed Dial numbers from Outgoing
Calls)
 If you want to delete the number from
the Outgoing Call history list, press
a or b to choose Delete.
Press OK.
Press 1 to confirm.
d
44
Press Stop/Exit.
7
7
Dialling and storing numbers
Caller ID history
This feature requires the Caller ID subscriber
service offered by many local telephone
companies. (See Caller ID uu page 34, 36
and 38 for your relevant country.)
7
d
Press Stop/Exit.
Note
You can print the Caller ID list.
(uuAdvanced User’s Guide: How to print
a report)
The numbers, or names if available, from the
last 30 faxes and telephone calls you
received will be stored in the Caller ID history.
You can view the list or choose one of these
numbers to fax to, add to Speed Dial, or
delete from the history. When the thirty-first
call comes into the machine, it replaces
information about the first call.
Note
If you are not a Caller ID subscriber, you
can still view call dates from the Caller ID
history, and delete entries from the list.
a
7
Press Redial/Pause and press l.
You can also choose
Caller ID hist. by pressing
(FAX).
b
Press a or b to choose the number you
want.
Press OK.
c
Do one of the following:
 To send a fax, press a or b to choose
Send a fax.
Press OK.
Press Mono Start or Colour Start.
 If you want to store the number,
press a or b to choose
Add to Speed Dial.
Press OK.
(uuAdvanced User’s Guide: Storing
Speed Dial numbers from the Caller
ID history)
 If you want to delete the number from
the Caller ID history list, press a or b
to choose Delete.
Press OK.
Press 1 to confirm.
45
Chapter 7
Storing numbers
d
 Enter the name (up to 16 characters)
using the dial pad.
You can set up your machine to do the
following types of easy dialling: Speed Dial
and Groups for broadcasting faxes. When
you dial a Quick Dial number, the LCD shows
the number.
Press OK.
(To help you enter letters, see
Entering Text uu page 92.)
 To store the number without a name,
press OK.
Note
If you lose electrical power, the Quick Dial
numbers that are in the memory will not be
lost.
Storing a pause
7
Press Redial/Pause to put a 3.5 second
pause between numbers. If you are dialling
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.
Storing Speed Dial numbers
You can store up to 40 2-digit different Speed
Dial numbers with a name, and each name
has one number. When you dial you will only
have to press a few keys (for example:
(Speed Dial), Search, OK, the two-digit
number, and Mono Start or Colour Start).
a
Press
b
Press a or b to choose
Set Speed Dial.
Press OK.
c
Do one of the following:
7
(Speed Dial).
Press a or b to choose the 2-digit
Speed Dial location where you want to
store the number in.
Press OK.
e
Enter the fax or telephone number (up to
20 digits).
Press OK.
f
Press a or b to choose Complete.
Press OK.
g
Do one of the following:
 To store another Speed Dial
number, go to step c.
 If you are finished storing numbers,
press Stop/Exit.
7
Changing Speed Dial names
or numbers
You can change a Speed Dial name or
number that has already been stored.
a
Press
b
Press a or b to choose
Set Speed Dial.
Press OK.
c
Press a or b to choose the 2-digit
Speed Dial location you want to change.
Press OK.
d
Do one of the following:
(Speed Dial).
 Press a or b to choose Change.
Press OK.
 Press a or b to choose Delete.
Press OK.
Press 1 to confirm.
Go to step h.
46
7
Dialling and storing numbers
Note
How to change the stored name or
number:
If you want to change a character, press
d or c to position the cursor under the
character you want to change, and then
press Clear. Re-enter the character.
e
If you want to change the name, press
a or b to choose Name, then press OK
and enter the new name using the dial
pad (up to 16 characters).
Press OK.
(See Entering Text uu page 92.)
f
If you want to change the fax or
telephone number, press a or b to
choose Fax/Tel:, then press OK and
enter the new fax or telephone number
using the dial pad (up to 20 digits).
Press OK.
g
Press a or b to choose Complete.
Press OK.
h
Press Stop/Exit.
7
47
8
Making copies
8
c
If you want more than one copy, enter
the number (up to 99).
The following steps show the basic copy
operation.
d
Press Mono Start or Colour Start.
a
Stop copying
How to copy
8
Make sure you are in copy mode, press
(COPY).
To stop copying, press Stop/Exit.
Copy settings
You can change the following copy settings.
Press COPY and then press a or b to scroll
through the copy settings. When the setting
you want is highlighted, press OK.
 The LCD shows:
1
(Basic User's Guide)
For details about changing the following copy
settings uupage 49.
 Paper Type
 Paper Size
(Advanced User’s Guide)
1
No. of Copies
You can enter the number of copies you
want by using the dial pad.
Note
The default setting is FAX mode. You can
change the amount of time that the
machine stays in COPY mode after the
last copy operation.
(uuAdvanced User’s Guide: Mode Timer)
b
For details about changing the following copy
settings
uuAdvanced User’s Guide: Copy settings
 Quality
 Enlarge/Reduce
 Page Layout
 2in1(ID)
 Stack/Sort
 Density
Do one of the following to load your
document:
 Place the document face down in the
ADF.
(See Using the ADF uu page 22.)
 Place the document face down on
the scanner glass.
(See Using the scanner glass
uu page 23.)
48
8
 Set New Default
 Factory Reset
Note
If you want to sort copies, use the ADF.
8
Making copies
Paper Options
8
Paper Type
8
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.
Paper Size
8
If you are copying on paper other than A4
size, you will need to change the Paper Size
setting. You can copy only on A4, A5, Photo
10  15 cm, Letter or Legal 1 paper.
a
Press
Load your document.
Enter the number of copies you want.
b
c
d
(COPY).
a
Press
b
c
d
Load your document.
Press a or b to choose Paper Type.
Press OK.
e
e
Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Brother BP61, Other Glossy or
Transparency.
Press OK.
Press a or b to choose A4, A5,
10x15cm, Letter or Legal 1.
Press OK.
f
If you do not want to change additional
settings, press Mono Start or
Colour Start.
f
(COPY).
If you do not want to change additional
settings, press Mono Start or
Colour Start.
1
Enter the number of copies you want.
Press a or b to choose Paper Size.
Press OK.
Only available for some countries.
49
8
9
How to print from a computer
Printing a document
The machine can receive data from your
computer and print it. To print from a
computer, you must install the printer driver.
uuSoftware User’s Guide: Printing
(Windows®)
uuSoftware User’s Guide: Printing and
Faxing (Macintosh)
a
Install the Brother printer driver from the
CD-ROM. (uuQuick Setup Guide)
b
From your application, choose the Print
command.
c
Choose the name of your machine in the
Print dialog box and click Preferences.
d
Choose the settings you want to change
in the Properties dialog box.
 Media Type
 Print Quality
 Paper Size
 Orientation
 Colour/Greyscale
 Ink Save Mode
 Scaling
e
f
50
Click OK.
Click Print to begin printing.
9
9
10
How to scan to a computer
Scanning a document
10
There are several ways to scan documents.
You can use the SCAN key on the machine or
the scanner drivers on your computer.
a
To use the machine as a scanner, you
must install a scanner driver. If the
machine is on a Network, configure it
with a TCP/IP address.
 Install the scanner drivers from the
CD-ROM. (uuQuick Setup Guide)
Scanning using the
SCAN key
a
Press
b
Choose the scan mode you want.
 Scan to File
 Scan to E-mail
uuSoftware User’s Guide:
Configuring Network Scanning for
Windows®
 Scan to Image
 Scan to OCR 1
 Web Service (Web Services
Scan) 2
Load your document. (See How to load
documents uu page 22.)
 Use the ADF to scan multiple pages
of documents. It feeds each sheet
automatically.
c
(SCAN).
 Configure the machine with a TCP/IP
address if network scanning does not
work.
 Use the scanner glass to scan a
page of a book or one sheet at a
time.
Do one of the following:
 To scan using the SCAN key, go to
Scanning using the SCAN key.
10
For more information
uuSoftware User’s Guide: Using the Scan
key
uuSoftware User’s Guide:
Configuring network scanning for
Macintosh
b
10
1
(Macintosh users)
Presto! PageManager must be downloaded
and installed before use. See Accessing
Brother Support (Macintosh) uu page 5 for
further instructions.
2
(Windows® users only)
(uuSoftware User’s Guide: Using Web
Services for scanning on your network
(Windows Vista® SP2 or later and
Windows® 7))
c
(For network users)
Choose the computer you want to send
the data to.
d
Press Start to begin scanning.
 To scan using a scanner driver at
your computer, go to Scanning using
a scanner driver.
51
10
Chapter 10
Scanning using a
scanner driver
10
uuSoftware User’s Guide: Scanning a
document using the TWAIN driver
(Windows®)
uuSoftware User’s Guide: Scanning a
document using the WIA driver (Windows®)
uuSoftware User’s Guide: Scanning a
document using the TWAIN driver
(Macintosh)
uuSoftware User’s Guide: Scanning a
document using the ICA driver (Mac OS X
10.6.x)
a
Start a scanning application and click
the Scan button.
b
Adjust the settings such as Resolution,
Brightness and Scan Type in the
Scanner Setup dialog box.
c
Click Start or Scan to begin scanning.
52
Scanning using the
ControlCenter
uuSoftware User’s Guide: ControlCenter4
(Windows®)
uuSoftware User’s Guide: ControlCenter2
(Macintosh)
10
A
Routine maintenance
Replacing the ink
cartridges
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the
four cartridges. When the machine detects an
ink cartridge is running out of ink, the machine
will display a message on the LCD.
Note
For example, when one of the ink
cartridges is nearly empty, the LCD will
display Ink low (name of colour).
You should purchase a replacement
cartridge in preparation for when the
machine indicates the colour is completely
empty.
When one of the ink cartridges is empty,
the LCD will display Cannot Print or
B&W Print Only.
You should only replace the actual ink
cartridge when this message
Cannot Print or B&W Print Only
appears on the LCD.
A
IMPORTANT
A
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with Brother Original ink cartridges.
Brother cannot guarantee this optimum
performance and reliability if ink or ink
cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other
than Brother Original cartridges or the
refilling of used cartridges with ink from
other sources. If damage is caused to the
print head or other parts of this machine
as a result of using incompatible products
with this machine, any repairs required as
a result may not be covered by the
warranty.
a
Open the ink cartridge cover.
If one or more of the ink cartridges have
reached the end of their life, the LCD
shows B&W Print Only or
Cannot Print.
A
The LCD will show which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
53
b
Press the lock release lever as shown to
release the cartridge indicated on the
LCD. Remove the cartridge from the
machine.
d
Turn the green release lever on the
orange protective packing (1) clockwise
until it clicks to release the vacuum seal.
Then remove the orange protective
packing as shown.
1
1
c
54
Open the new ink cartridge bag for the
colour shown on the LCD, and then take
out the ink cartridge.
e
Each colour has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
Routine maintenance
f
Gently push the back of the ink cartridge
marked “PUSH” until it clicks, and then
close the ink cartridge cover.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• If ink gets on your skin or clothing
immediately wash it off with soap or
detergent.
g
The machine will automatically reset the
ink dot counter.
Note
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one (for
example, Did You Change
Black).
For each new cartridge you installed,
press 1 (Yes) to automatically reset the
ink dot counter for that colour. If the ink
cartridge you installed is not a brand new
one, be sure to press 2 (No).
• If you mix the colours by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting
the cartridge installation.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
A
• If the LCD shows No Ink Cartridge or
Cannot Detect after you install the ink
cartridges, check that the ink cartridges
are brand new Original Brother and that
they are installed correctly.
55
Cleaning and checking
the machine
Cleaning the scanner glass
a
Unplug the machine from the electrical
socket.
b
Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
Note
A
A
In addition to cleaning the glass strip with
a non-flammable glass cleaner, run your
finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
i
1
3
2
c
1
2
56
In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.
When there is a
spot of dirt or
correction fluid
on the glass strip
the printed
sample shows a
vertical line.
After the glass
strip is cleaned
the vertical line is
gone.
Routine maintenance
Cleaning the print head
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only,
three colours at a time
(Yellow/Cyan/Magenta), or all four colours at
once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
A
Checking the print quality
A
If faded or streaked colours and text appear
on your printouts, some of the print head
nozzles may be clogged. You can check this
by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a
b
Press Menu.
c
Press a or b to choose Test Print.
Press OK.
d
Press a or b to choose
Print Quality.
Press OK.
e
Press Colour Start.
The machine begins printing the Print
Quality Check Sheet.
Press a or b to choose Ink.
Press OK.
a
b
Press Menu.
f
Check the quality of the four colour
blocks on the sheet.
Press a or b to choose Ink.
Press OK.
g
c
Press a or b to choose Cleaning.
Press OK.
The LCD asks you if the print quality is
OK.
Do one of the following:
d
Press a or b to choose Black, Color or
All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to the Ready mode
automatically.
 If all lines are clear and visible, press
1 (Yes) to finish the Print Quality
check and go to step k.
 If you can see missing short lines as
shown below, press 2 to choose No.
OK
Poor
Note
If you clean the print head at least five
times and the print has not improved, try
installing a new Brother Original
Innobella™ ink cartridge for each problem
colour. Try cleaning the print head again
up to five more times. If the print has not
improved call your Brother dealer.
h
The LCD asks you if the print quality is
OK for black and then the three colours.
Press 1 (Yes) or 2 (No).
57
A
i
j
k
The LCD asks you if you want to start
cleaning.
Press 1 (Yes).
The machine starts cleaning the print
head.
After the cleaning procedure is finished,
press Colour Start.
The machine starts printing the Print
Quality Check Sheet again and repeat
the procedure from step f.
Press Stop/Exit.
If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
colour.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call your Brother dealer.
Checking the print alignment
You may need to adjust the print alignment
after transporting the machine, if your printed
text becomes blurred or images become
faded.
a
b
Press Menu.
c
Press a or b to choose Test Print.
Press OK.
d
Press a or b to choose Alignment.
Press OK.
e
Press Mono Start or Colour Start.
The machine starts printing the
Alignment Check Sheet.
f
For the “A” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9).
g
For the “B” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9).
h
For the “C” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9).
i
For the “D” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9).
j
Press Stop/Exit.
Press a or b to choose Ink.
Press OK.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
Note
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
58
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
A
B
Troubleshooting
B
Error and Maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown in the following table.
You can correct most errors and routine maintenance by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message
Cause
Action
B&W Print Only
One or more of the colour ink
cartridges have reached the end of
their life.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 53.)
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
If you unplug the machine or take out
the ink cartridge, you cannot use the
machine until you change to a new ink
cartridge.
Replace Ink
While this message appears on the
LCD, each operation works in the
following way:
 Printing
If you choose Greyscale in the
Advanced tab of the printer driver
you can use the machine as a
monochrome printer.
 Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
B
 Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.
If the paper type is set to
Other Glossy, Brother BP71 or
Brother BP61 the machine will stop
all print operations.
59
Error Message
Cause
Action
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother Original
ink the machine may not detect the ink
cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact your
Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu page 53.)
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine has
a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 53.)
Comm.Error
Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Cover is Open
The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining
Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected
The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP uu page 76.)
Document Jam
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF uu page 22.)
Cannot Print
Replace Ink
60
(See Document jam uu page 65.)
Troubleshooting
Error Message
Cause
Action
DR Mode in Use
(For Australia, Singapore
and Hong Kong)
(For Australia, Singapore and Hong
Kong)
The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
(For Australia, Singapore and Hong
Kong)
Set Distinctive Ring to Off.
(See Turning off Distinctive Ring
uu page 33 and 38)
FaxAbility On
(For New Zealand)
(For New Zealand)
The machine is in FaxAbility mode.
You cannot change the Receive Mode
from Manual to another mode.
(For New Zealand)
Set FaxAbility to Off.
(See How to Turn FaxAbility OFF or
ON uu page 36)
High Temperature
The print head is too warm.
Allow the machine to cool down.
Ink Absorber Full
The ink absorber box or flushing box is
full. These components are periodic
maintenance items that may require
replacement after a period of time to
ensure optimum performance from
your Brother machine. Because these
components are periodic maintenance
items, the replacement is not covered
under the warranty. The need to
replace these items and the time
period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans upon
power up. The use of non-Brother ink
may cause frequent cleanings
because non-Brother ink could cause
poor print quality which is resolved by
cleaning. The more cleaning the
machine requires the faster these
boxes will fill up.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or your
local Brother Authorised Service
Centre to have your machine serviced.
Other reasons for cleaning are:
1
After a paper jam has been
cleared, the machine automatically
cleans itself before the next
received fax is printed.
2
The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3
The machine automatically cleans
itself after the ink cartridges for
each colour have been replaced
12 times.
B
Note
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
Ink Absorber
NearFull
The ink absorber box or flushing box is
near full.
Call Brother Customer Service / your
Brother dealer.
61
Error Message
Cause
Action
Ink low
One or more of the ink cartridges are
near the end of their life. If a sending
machine has a colour fax to send, your
machine’s “handshake” will ask that
the fax be sent as monochrome. If the
sending machine has the ability to
convert it, the colour fax will be printed
at your machine as a monochrome
fax.
Order a new ink cartridge. You can
continue printing until the LCD shows
Cannot Print. (See Replacing the
ink cartridges uu page 53.)
Low Temperature
The print head is too cold.
Allow the machine to warm up.
No Caller ID
There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID feature
call your telephone company. (See
Caller ID uu page 34, 36 and 38 for
your relevant country.)
No Ink Cartridge
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and reinstall it slowly until it clicks. (See
Replacing the ink cartridges
uu page 53.)
No Paper Fed
The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
 Refill the paper in the paper tray,
and then press Mono Start or
Colour Start.
 Remove the paper and load it
again, and then press Mono Start
or Colour Start. (See Loading
paper and other print media
uu page 11.)
The paper is jammed in the machine.
Remove the jammed paper by
following the steps in Printer jam or
paper jam uu page 66.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(uuAdvanced User’s Guide: Cleaning
the paper pick-up rollers)
The Jam Clear Cover is not closed
correctly.
Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam
or paper jam uu page 66.)
No Response/Busy
The number you dialled has not
answered or is busy.
Verify the number and try again.
Not Registered
You tried to access a Speed Dial
number that is not programmed.
Set up the Speed Dial number. (See
Storing Speed Dial numbers
uu page 46.)
Out of Memory
The machine's memory is full.
If a copy operation is in process
Press Stop/Exit and wait until the
other operations that are in progress
finish, and then try again.
62
Troubleshooting
Error Message
Cause
Action
Paper Jam
Paper is jammed in the machine.
Remove the jammed paper by
following the steps in Printer jam or
paper jam uu page 66.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
The machine has a mechanical
problem.
—OR—
A foreign object such as a paper clip or
ripped paper is in the machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, see Transferring
your faxes or Fax Journal report
uu page 64 before disconnecting the
machine so you will not lose any
important messages. Then,
disconnect the machine from the
power for several minutes and
reconnect it.
Wrong Ink Colour
A colour ink cartridge has been
installed in the Black ink cartridge
position.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
Wrong Paper Size
The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper size
you are using.
1
Check that the paper size you
choose matches the size of paper
in the tray.
2
Make sure you loaded the paper in
a Portrait position, by setting the
paper guides at the indicators for
your paper size.
3
After you have checked the paper
size and the paper position, press
Mono Start or Colour Start.
63
B
Error animations display
B
f
 If the LCD shows No Data, there
are no faxes left in the machine's
memory.
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Transferring your faxes or Fax
Journal report
Press Stop/Exit.
 Enter the fax number to which faxes
will be forwarded.
g
Transferring the Fax Journal report to
another fax machine
 Unable to CleanXX
B
If you have not set up your Station ID, you
cannot enter fax transfer mode.
(uuQuick Setup Guide: Enter personal
information (Station ID))
 Unable to Init.XX
 Unable to PrintXX
 Unable to ScanXX
We recommend transferring your faxes to
another fax machine. (See Transferring faxes
to another fax machine uu page 64.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine uu page 64.)
a
Press Stop/Exit to interrupt the error
temporarily.
b
c
Press Menu.
d
Press a or b to choose
Data Transfer.
Press OK.
e
Press a or b to choose Report Trans.
Press OK.
f
Enter the fax number to which the Fax
Journal report will be forwarded.
g
Press Mono Start.
Press a or b to choose Service.
Press OK.
B
If you have not set up your Station ID, you
cannot enter fax transfer mode.
(uuQuick Setup Guide: Enter personal
information (Station ID))
a
Press Stop/Exit to interrupt the error
temporarily.
b
c
Press Menu.
d
Press a or b to choose
Data Transfer.
Press OK.
e
Press a or b to choose Fax Transfer.
Press OK.
64
Press Mono Start.
B
If the LCD shows:
Transferring faxes to another fax
machine
Do one of the following:
Press a or b to choose Service.
Press OK.
Troubleshooting
Document jam
B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow the steps below to clear a
document jam.
Document is jammed in the top of the
ADF unit
a
Take out any paper from the ADF that is
not jammed.
b
c
Open the ADF cover.
d
e
Document is jammed inside the ADF
unit
a
Take out any paper from the ADF that is
not jammed.
b
c
Lift the document cover.
d
e
Close the document cover.
B
B
Pull the jammed document out to the
left.
Remove the jammed document by
pulling it upward.
Press Stop/Exit.
B
Close the ADF cover.
Press Stop/Exit.
IMPORTANT
To avoid document jams close the ADF
cover correctly by pushing it gently in the
middle.
65
Printer jam or paper jam
B
c
Pull the two green levers inside the
machine to release the jammed paper.
d
Pull out the jammed paper (1).
Take out the jammed paper depending on
where it is jammed in the machine.
If the LCD shows Paper Jam follow these
steps:
IMPORTANT
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to another
fax machine so you will not lose any
important messages. (See Transferring
your faxes or Fax Journal report
uu page 64.)
a
Unplug the machine from the electrical
socket.
b
If the paper support flap is open, close it,
and then close the paper support. Pull
the paper tray completely out of the
machine.
1
e
66
Lift the Jam Clear Flap, and remove the
jammed paper.
Troubleshooting
f
Open the Jam Clear Cover (1) at the
back of the machine.
i
1
Using both hands, use the plastic tabs
on both sides of the machine to lift the
scanner cover (1) to the open position.
3
2
1
g
h
Pull the jammed paper out of the
machine.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
Close the Jam Clear Cover.
Make sure the cover is closed correctly.
B
67
IMPORTANT
k
Push the two green levers back to their
original positions.
l
Push the paper tray firmly back into the
machine.
m
While holding the paper tray in place,
pull out the paper support (1) until it
clicks, and unfold the paper support
flap (2).
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
it. Re-connect the power cord. Hold down
Stop/Exit until the print head moves to the
centre. Then unplug the machine from the
power source and take out the paper.
• If ink gets onto your skin, immediately
wash with soap and plenty of water.
j
Using both hands, grasp the plastic tabs
on both sides of the machine and gently
close the scanner cover.
2
1
Make sure you pull out the paper
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for
Legal size paper. (Only available for some
countries.)
n
68
Re-connect the power cord.
Troubleshooting
Troubleshooting
B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
If you are having difficulty with your machine
B
Printing
Difficulty
Suggestions
No printout.
Check the interface cable or wireless connection on both the machine and your
computer. (uuQuick Setup Guide)
Check that the machine is plugged in and that the
key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges uu page 53.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages uu page 59.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges uu page 53.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online.
(Windows® XP)
Click Start and then Printers and Faxes. Right-click Brother MFC-XXXXX
(where XXXXX is your model name). If the printer is offline, it will show
Use Printer Online. Select this option to enable the printer.
(Windows Vista®)
Click
, Control Panel, Hardware and Sound and then Printers. Right-click
Brother MFC-XXXXX (where XXXXX is your model name). If the printer is offline,
it will show Use Printer Online. Select this option to enable the printer.
(Windows® 7)
Click
and then Devices and Printers. Right-click Brother MFC-XXXXX
(where XXXXX is your model name) and choose See what’s printing. Click
Printer and make sure that Use Printer Offline is unchecked.
69
B
Printing (continued)
Difficulty
Suggestions
Poor print quality.
Check the print quality. (See Checking the print quality uu page 57.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
See Paper Type uu page 17.
uuSoftware User’s Guide: Printing (Windows®)
uuSoftware User’s Guide: Printing and Faxing (Macintosh)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Try using the recommended types of paper.
(See Acceptable paper and other print media uu page 18.)
The recommended environment for your machine is between 20 C to 33 C.
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head uu page 57.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media uu page 18.)
The machine prints blank pages.
Clean the print head. (See Cleaning the print head uu page 57.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are blurred.
Check the printing alignment. (See Checking the print alignment uu page 58.)
Printed text or images are skewed.
Make sure the paper is loaded correctly in the paper tray and the paper side
guides are adjusted correctly. (See Loading paper and other print media
uu page 11.)
Make sure the Jam Clear Cover is closed correctly.
Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper
pick-up rollers)
Smudge or stain at the top centre of
the printed page.
Make sure the paper is not too thick or curled.
(Acceptable paper and other print media uu page 18)
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media uu page 18.) Don't handle the paper until the ink is
dry.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type of the printer driver.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide:
Cleaning the machine’s printer platen)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 11.)
70
Troubleshooting
Printing (continued)
Difficulty
Suggestions
The machine prints dense lines on
the page.
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows® users)
In the printer driver Advanced tab, click Colour Settings, and uncheck
Bi-Directional Printing.
(Macintosh users)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab (Windows®) or Print Settings (Macintosh). Also, click
Colour Settings, and make sure you uncheck Colour Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing.
uuSoftware User’s Guide: Printing (Windows®)
uuSoftware User’s Guide: Printing and Faxing (Macintosh)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper
pick-up rollers)
Machine feeds multiple pages.
Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media uu page 11.)
There is a paper jam.
Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (The extendable tray is
only available for some countries.) (See Printer jam or paper jam uu page 66.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 11.)
Machine does not print from
Try to reduce the print resolution.
Adobe® Illustrator®.
uuSoftware User’s Guide: Printing (Windows®)
uuSoftware User’s Guide: Printing and Faxing (Macintosh)
Ink is smudged or running when
using glossy photo paper.
Make sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down. (See Paper Type uu page 17.)
B
If you use glossy photo paper, make sure that the paper type setting is correct.
71
Printing Received Faxes
Difficulty
Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black and white.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges uu page 53.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced
incoming fax)
Telephone Line or Connections
Difficulty
Suggestions
Dialling does not work.
(No dial tone)
Make sure the machine is plugged in and turned on.
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (uuQuick Setup Guide)
Lift the external telephone’s handset and listen for a dial tone. If there is no dial
tone, ask your telephone company to check the line and/or socket.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode uu page 28.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Sending Faxes
Difficulty
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket on the machine.
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(uuAdvanced User’s Guide: Reports)
Transmission Verification Report
says ”RESULT:ERROR”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “RESULT:ERROR” on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP).
(See Telephone line interference / VoIP uu page 76.)
Poor fax send quality.
72
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass uu page 56.)
Troubleshooting
Sending Faxes (continued)
Difficulty
Suggestions
Vertical black lines when sending.
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
uu page 56.)
Handling Incoming Calls
Difficulty
Suggestions
The machine “hears” a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect uu page 31.)
Sending a fax call to the machine.
If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 5 1 (l 9 1 for New Zealand)). If you
answered on an external telephone, press Start to receive the fax. When your
machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom
feature on a single telephone line with your machine, it may create a problem
sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Copying Difficulties
Difficulty
Suggestions
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass uu page 23.)
Vertical black lines or streaks
appear in copies.
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
uu page 56.)
Fit to Page does not work correctly.
Make sure your source document is not skewed.
Reposition the document and try again.
73
B
Scanning Difficulties
Difficulty
Suggestions
TWAIN or WIA errors appear when
(Not available in Hong Kong and Taiwan)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in PaperPort™12SE with OCR, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
starting to scan. (Windows®)
(Hong Kong and Taiwan users only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Select Source and choose the
Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x)
Poor scanning results when using
the ADF.
Try using the scanner glass. (See Using the scanner glass uu page 23.)
OCR does not work.
Try increasing the scanner resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use.
See Accessing Brother Support (Macintosh) uu page 5 for further instructions.
Software Difficulties
Difficulty
Suggestions
Cannot install software or print.
(Windows® users only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy”
Make sure the machine is not showing an error message on the LCD.
Cannot print images from
FaceFilter Studio.
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. (uuQuick Setup Guide)
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
74
Troubleshooting
Network Difficulties
Difficulty
Suggestions
Cannot print over the network.
Make sure that your machine is powered on, is online and in the Ready mode.
Print a Network Configuration Report (uuAdvanced User’s Guide: Reports) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems
uuNetwork User’s Guide: Troubleshooting
The network scanning feature does
not work.
(Windows® users)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
model list in ControlCenter2.
The Brother software cannot be
installed.
(Windows® users)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press the Menu key, choose Print Reports and then press OK. Choose
WLAN Report.
(uuNetwork User’s Guide)
Reset the network settings.
Press the Menu key, choose Network and then press OK. Choose
Network Reset.
(uuNetwork User’s Guide)
B
75
Dial Tone detection
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detection you can make your machine dial
as soon as it detects a dial tone. This setting
can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems when dialling, you should change it
back to the No Detection setting.
a
b
Press Menu.
Press a or b to choose
Initial Setup.
Press OK.
c
Press a or b to choose Dial Tone.
Press OK.
d
Press a or b to choose Detection or
No Detection.
Press OK.
e
Press Stop/Exit.
B
Telephone line
interference / VoIP
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, you can change the
compatibility setting, which reduces the
modem speed to minimise errors.
a
b
Press Menu.
c
Press a or b to choose
Compatibility.
Press OK.
d
Press a or b to choose Normal or
Basic(for VoIP).
Press OK.
Press a or b to choose
Initial Setup.
Press OK.
 Basic(for VoIP) cuts the
modem speed to 9,600 bps and
turns off colour fax receiving and
ECM, except for colour fax sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
 Normal sets the modem speed at
14,400 bps.
e
Press Stop/Exit.
Note
• VoIP (Voice over IP) is a type of phone
system that uses an internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.
76
B
Troubleshooting
Machine Information
Checking the serial number
3 All Settings
B
You can restore all settings to their factory
defaults.
B
You can see the machine’s serial number on
the LCD.
a
b
Press Menu.
c
Press a or b to choose Serial No.
Press OK.
d
Press Stop/Exit.
How to reset the machine
Press a or b to choose Machine Info.
Press OK.
Reset functions
The following reset functions are available:
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
a
b
Press Menu.
Press a or b to choose
Initial Setup.
Press OK.
c
Press a or b to choose Reset.
Press OK.
d
Press a or b to choose the type of reset
(Network, Speed Dial&Fax or
All Settings) you want to use.
Press OK.
Press 1 to confirm.
e
Press 1 to reboot the machine.
B
1 Network
You can reset the print server back to its
default factory settings, such as the
password and IP address information.
B
2 Speed Dial&Fax
Speed Dial & Fax resets the following
settings:
 Speed Dial
(Speed-Dial and Setup Groups)
 Station ID
B
(Name and Number)
 Report settings
(Transmission Verification Report,
Quick Dial List and Fax Journal)
 History
(Caller ID history and Outgoing Call)
 Faxes in memory
77
C
Menu and features
On-screen
programming
Your machine is designed to be easy to
operate with LCD on-screen programming
using the menu keys. User-friendly
programming helps you take full advantage of
all the menu selections your machine has to
offer.
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your
machine. All you need to do is follow the
instructions as they guide you through the
menu selections and programming options.
78
C
C
Menu and features
Menu table
C
The menu table will help you understand the menu selections and options that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.
Menu (
)
C
Level1
Level2
Level3
Options
Descriptions
Page
Ink
Test Print
—
Print Quality
Lets you check the print
quality or alignment.
57
Lets you clean the print
head.
57
See
Alignment
Cleaning
—
Black
Color
All
General Setup
Ink Volume
—
—
Lets you check the
available ink volume.
Mode Timer
—
Off
Sets the amount of time
before the machine
returns to FAX mode.
0Sec
.
30Secs
1Min
2Mins*
5Mins
Paper Type
—
Plain Paper*
Inkjet Paper
Sets the type of paper in
the paper tray.
17
Sets the size of paper in
the paper tray. (Legal is
only available for some
countries.)
17
Brother BP71
Brother BP61
Other Glossy
Transparency
Paper Size
—
A4*
A5
10x15cm
C
Letter
Legal
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
79
Level1
Level2
Level3
Options
Descriptions
Page
General Setup
Volume
Ring
Off
Adjusts the ring volume.
9
Adjusts the beeper
volume.
10
Adjusts the speaker
volume.
10
Manually changes for
Daylight Savings Time.
See
(Continued)
Low
Med*
High
Beeper
Off
Low*
Med
High
Speaker
Off
Low
Med*
High
Daylight Save
—
On*
Off
LCD Settings
Adjust the contrast of the
LCD.
LCD Contrast
Backlight
.
Light*
Med
You can adjust the
brightness of the LCD
backlight.
10
You can set how long the
LCD backlight stays on for
after the last key press.
See
Dark
Dim Timer
Off
10Secs
20Secs
30Secs*
Sleep Mode
—
1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
80
You can choose how long
the machine will remain
idle before it goes into
Sleep mode.
.
Menu and features
Level1
Level2
Level3
Options
Descriptions
Page
Fax
Setup Receive
Ring Delay
2 - 10 (2*)
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
30
Sets the length of the fast
double-ring time in
Fax/Tel mode.
30
Receives fax messages
automatically when you
answer a call and hear fax
tones.
31
Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.
41
Cuts the size of incoming
faxes to fit the paper size.
See
(Example for
Australia)
F/T Ring Time
20Secs
30Secs*
40Secs
70Secs
(For New
Zealand)
20Secs
30Secs*
40Secs
55Secs
Fax Detect
On*
Off
Remote Codes
On*
(l51, #51)
(l91, #91 for New
Zealand)
Off
Auto Reduction
On*
Off
Setup Speed
Dial
Set Speed Dial
—
Stores Speed Dial
numbers, so you can dial
by pressing only a few
keys (and Start).
46
Setup Groups
—
You can set up Group
numbers for
broadcasting.
See
.
.
C
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
81
Level1
Level2
Level3
Options
Descriptions
Page
Fax
Report Setting
Transmission
On
Choose the initial setup
for Transmission
Verification Report.
27
Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen an
option other than Off or
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you can
set the day of the week.
See
(Continued)
On+Image
Off*
Off+Image
Journal Period
Off
Every 50 Faxes*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Remaining Jobs
—
—
Check which jobs are in
the memory and cancel
chosen jobs.
Miscellaneous
TX Lock
—
Prohibits most functions
except receiving faxes.
Distinctive
Off*
32
(Not available in
New Zealand and
Taiwan)
On
Use with phone company
distinctive ringing service
allows you to have a voice
number and fax number
on the one phone line.
FaxAbility
Off*
35
(For New
Zealand only)
On
If you have FaxAbility
from Telecom, you can
use this function to store
the ringing pattern of your
fax number.
And if you set in to On, you
should use the registered
number only.
Call Waiting
On
36
(For New
Zealand only)
Off*
If you have Call Waiting
as well as FaxAbility, set
the Call Waiting to On.
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
82
37
.
Menu and features
Network menu
C
Level1
Level2
Level3
Options
Descriptions
Page
Network
TCP/IP
BOOT Method
Auto*
Chooses the BOOT
method that best suits
your needs.
See
Static
.
RARP
BOOTP
DHCP
IP Address
[000-255].
Enter the IP address.
[000-255].
[000-255].
[000-255]
Subnet Mask
[000-255].
Enter the Subnet mask.
[000-255].
[000-255].
[000-255]
Gateway
[000-255].
[000-255].
Enter the Gateway
address.
[000-255].
[000-255]
Node Name
BRWXXXXXXXXXXXX
Enter the Node name.
WINS Config
Auto*
Chooses the WINS
configuration mode.
Static
WINS Server
(Primary)
000.000.000.000
(Secondary)
000.000.000.000
DNS Server
(Primary)
000.000.000.000
(Secondary)
000.000.000.000
APIPA
On*
Off
Specifies the IP address
of the primary or
secondary server.
Specifies the IP address
of the primary or
secondary server.
C
Automatically allocates
the IP address from the
link-local address range.
Setup Wizard
—
—
You can manually
configure your print
server for a wireless
network.
WPS/AOSS
—
—
You can easily configure
your wireless network
settings using the onebutton push method.
Network User’s Guide
The factory settings are shown in Bold with an asterisk.
83
Level1
Level2
Level3
Options
Descriptions
Page
Network
WPS w/PIN Code
—
—
You can easily configure
your wireless network
settings using WPS with
a PIN code.
See
WLAN Status
Status
—
You can see the current
wireless network status.
Signal
—
You can see the current
wireless network signal
strength.
SSID
—
You can see the current
SSID.
Comm. Mode
—
You can see the current
Communication Mode.
MAC Address
—
—
You can see your
machine’s MAC address
from the control panel.
WLAN Enable
—
On
Lets you use the wireless
network connection.
(Continued)
Off*
Network Reset
—
—
Network User’s Guide
The factory settings are shown in Bold with an asterisk.
84
Restore all network
settings to factory
default.
.
Menu and features
Menu (
) (continued)
Level1
Level2
Level3
Options
Descriptions
Page
Print Reports
XMIT Verify
—
—
See
Quick Dial
—
Alphabetical
Order
Prints these lists and
reports.
C
.
Numerical
Order
Fax Journal
—
—
User Settings
—
—
Network Config
—
—
WLAN Report
—
—
Caller ID hist.
—
—
Machine Info.
Serial No.
—
—
Lets you check the serial
number of your machine.
77
Initial Setup
Receive Mode
—
Fax Only*
Choose the Receive
Mode that best suits your
needs.
28
See
Fax/Tel
External TAD
Manual
Date&Time
—
—
Sets the date and time on
the LCD and in the
headings of the faxes you
send.
Station ID
—
Fax:
Enter your name and fax
number to appear on
each page you fax.
Name:
Tone/Pulse
—
(Not available in
New Zealand)
Dial Tone
Tone*
Choose the dialling mode.
Pulse
—
Detection
No Detection*
Compatibility
.
—
Normal*
Basic(for VoIP)
Turns Dial Tone Detection
on or off.
76
Adjusts the modem speed
to help resolve
transmission problems.
76
C
Advanced User’s Guide
Quick Setup Guide
The factory settings are shown in Bold with an asterisk.
85
Level1
Level2
Level3
Options
Descriptions
Page
Initial Setup
Reset
Network
—
Resets the print server
back to its factory
settings, such as the
password and IP address
information.
77
Speed Dial&Fax
—
Deletes all stored
Speed Dial numbers and
faxes, restores the
Station ID, Quick Dial List,
Transmission Verification
Report and Fax Journal
back to the factory
settings.
All Settings
—
Resets all the machine’s
settings back to the
factory settings.
—
English*
Always you to change the
LCD language for your
country.
(Continued)
Local Language
(Not available in
Australia and
New Zealand)
Spanish
(For Hong Kong
and Taiwan)
Chinese*
English
Advanced User’s Guide
Quick Setup Guide
The factory settings are shown in Bold with an asterisk.
86
See
.
Menu and features
FAX (
)
C
Level1
Level2
Level3
Options
Descriptions
Page
Fax Resolution
—
—
Standard*
Sets the resolution for
outgoing faxes.
See
Fine
.
S.Fine
Photo
Contrast
—
—
Auto*
Light
Changes the lightness or
darkness of faxes you
send.
Dark
Speed Dial
Search
—
Alphabetical
Order
Numerical Order
Outgoing Call
—
—
Stores Speed Dial
numbers, so you can dial
by pressing only a few
keys (and Start).
46
Setup Groups
—
—
You can set up Group
numbers for
broadcasting.
See
Send a fax
—
—
You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to
Speed Dial, or delete it.
44
—
—
You can choose a number
from the Caller ID history
and then send a fax to it,
add it to Speed Dial, or
delete it.
45
Add Number
—
See
Speed Dial
Alphabetical
Order
You can send the same
fax message to more than
one fax number.
Delete
Send a fax
Add to Speed
Dial
Delete
Advanced
Settings
43
Set Speed Dial
Add to Speed
Dial
Caller ID hist.
You can dial by pressing
only a few keys (and
Start).
Broadcasting
.
.
Numerical Order
Real Time TX
Complete
—
—
On
Off*
Overseas Mode
—
On
Off*
Glass ScanSize
—
Letter
A4*
C
You can send a fax
without using the memory.
If you are having difficulty
sending faxes overseas,
set this to On.
Sets the glass scan size
for faxes.
26
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
87
Level1
Level2
Level3
Options
Descriptions
Page
Set New Default
—
—
—
You can save your fax
settings.
See
Factory Reset
—
—
—
You can restore all
settings back to the
factory default.
.
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
SCAN (
)
C
Level1
Option1
Option2
Option3
Descriptions
Page
Scan to File
—
—
—
You can scan a
monochrome or a colour
document into your
computer.
See
Scan to E-mail
—
—
—
You can scan a
monochrome or a colour
document into your E-mail
application.
Scan to OCR
—
—
—
You can have your text
document converted to an
editable text file.
Scan to Image
—
—
—
You can scan a colour
picture into your graphics
application.
Web Service
(Appears when
you install Web
Services
Scanner, which is
displayed in your
computer’s
Scan
—
—
Scan for E-mail
—
—
Scan for OCR
—
—
You can scan data by
using the Web Services
protocol.
Scan for Fax
—
—
Scan for Print
—
—
(Available after
Presto!
PageManager is
downloaded and
installed for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
uu page 5.)
Windows®
Explorer.)
Software User’s Guide
The factory settings are shown in Bold with an asterisk.
88
.
Menu and features
COPY (
)
C
Level1
Level2
Level3
Options
Descriptions
Page
Quality
—
—
Fast
Choose the Copy
resolution for the next
copy.
See
Choose the paper type
that matches the paper in
the tray.
49
Choose the paper size
that matches the paper in
the tray. (Legal is only
available for some
countries.)
49
See
Normal*
.
Best
Paper Type
—
—
Plain Paper*
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
Transparency
Paper Size
—
—
A4*
A5
10x15cm
Letter
Legal
Enlarge/Reduce
100%*
—
—
—
Enlarge
—
198% 10x15cmiA4
You can choose the
enlargement ratio for the
next copy.
186% 10x15cmiLTR
.
141% A5iA4
Reduce
—
97% LTRiA4
93% A4iLTR
You can choose the
reduction ratio for the next
copy.
83% LGLiA4
69% A4iA5
47% A4i10x15cm
Density
Fit to Page
—
—
Your machine will adjust
the size automatically to
the paper size you set.
Custom(25-400%)
—
—
You can choose the
enlargement or reduction
ratio for your type of
document.
—
—
-2
C
Adjusts the density of
copies.
-1
0
+1
+2
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
89
Level1
Level2
Level3
Options
Descriptions
Page
Stack/Sort
—
—
Stack*
You can choose to stack
or sort multiple copies.
See
Sort
Page Layout
—
—
Off(1in1)*
2in1(P)
.
You can make N in 1, 2 in
1 ID, or Poster copies.
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster (2x1)
Poster (2x2)
Poster (3x3)
Set New Default
—
—
—
You can save your copy
settings.
Factory Reset
—
—
—
You can restore all the
settings back to the
factory default.
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
Speed Dial ( )
C
Level1
Level2
Level3
Options
Descriptions
Page
Search
—
—
Alphabetical
Order
You can search for names
you have stored in the
Speed Dial memory.
43
Numerical Order
Set Speed Dial
—
—
—
Stores Speed Dial
numbers, so you can dial
by pressing only a few
keys (and Start).
46
Setup Groups
—
—
—
Sets up Group numbers
for broadcasting.
See
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
90
.
Menu and features
Redial/Pause (
)
C
Level1
Level2
Level3
Options
Descriptions
Page
Outgoing Call
history
Send a fax
—
—
You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to Speed
Dial, or delete it.
See
—
—
You can choose a number
from the Caller ID history
and then send a fax to it,
add it to Speed Dial, or
delete it.
Add to Speed
Dial
Delete
Caller ID hist.
Send a fax
Add to Speed
Dial
Delete
.
Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.
C
91
Entering Text
C
When you are setting certain menu selections, such as the Station ID, you may need to enter text
into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, #
and l do not have printed letters because they are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.
Press
Key
one
time
two
times
three
times
four
times
five
times
2
A
B
C
2
A
3
D
E
F
3
D
4
G
H
I
4
G
5
J
K
L
5
J
6
M
N
O
6
M
7
P
Q
R
S
7
8
T
U
V
8
T
9
W
X
Y
Z
9
Inserting spaces
C
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
Making corrections
C
If you entered an incorrect letter and want to change it, press d to move the cursor under the
incorrect character. Then press Clear. Re-enter the correct character. You can also back up and
insert letters.
Repeating letters
C
If you need to enter a letter that is on the same key as the letter before, press c to move the cursor
to the right before you press the key again.
Special characters and symbols
Press l, # or 0 repeatedly until you see the special character or symbol you want.
Press l
for
(space) ! " # $ % & ' ( )
Press #
for
:;<=>?@[]^_
Press 0
for
ÄËÖÜÀÇÈÉ0
92
+,-./m
C
D
Specifications
D
General
D
Note
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/ for details.
Printer Type
Inkjet
Print Head
Mono:
Piezo with 210 nozzles  1
Colour:
Piezo with 210 nozzles  3
Memory Capacity
40 MB
LCD (Liquid Crystal
Display)
1.9 in. (49.0 mm) STN Colour LCD
Power Source
(Taiwan)
AC 100 to 120 V 50/60 Hz
(Other Countries)
AC 220 to 240 V 50/60 Hz
Power Consumption 1
(Taiwan)
Copying Mode:
Approx. 19 W 2
Ready Mode:
Approx. 5.5 W
Sleep Mode:
Approx. 2 W
Off:
Approx. 0.2 W
(India and Indonesia)
Copying Mode:
Approx. 20 W 2
Ready Mode:
Approx. 6 W
Sleep Mode:
Approx. 2.5 W
Off:
Approx. 0.45 W
(Other Countries)
Copying Mode:
Approx. 19
Ready Mode:
Approx. 5.5 W
Sleep Mode:
Approx. 2 W
Off:
Approx. 0.15 W
D
W2
1
Measured when the machine is connected to the USB interface.
2
When using ADF, resolution: standard / document: ISO/IEC 24712 printed pattern.
93
Dimension
180 mm
405 mm
378 mm
374 mm
519 mm
Weight
9 kg
Noise
Operating:
50 dB or less 1
Temperature
Operating:
10 to 35 C
Best Print Quality:
20 to 33 C
Operating:
20 to 80% (without condensation)
Best Print Quality:
20 to 80% (without condensation)
Humidity
ADF (automatic document
feeder)
Document Size
Up to 15 pages 2 (Paper: 90 gsm A4 or Letter size)
Up to 20 pages with conditions 3
ADF Width: 148 mm to 215.9 mm
ADF Length: 148 mm to 355.6 mm
Scanner Glass Width: Max. 215.9 mm
Scanner Glass Length: Max. 297 mm
1
Noise depends on printing conditions.
2
Using standard 64 to 90 gsm paper.
3
Using XEROX4200 75 gsm paper, temperature 20 - 26 C, humidity 40 - 50% without condensation.
94
Specifications
Print media
Paper Input
D
Paper Tray
 Paper type:
Plain paper, inkjet paper (coated paper),
glossy paper 1 and transparency 1 2
 Paper size 3:
A4, Legal 4, Executive, Letter, A5, A6, Envelopes (commercial No.10,
DL, C5, Monarch), Photo 10  15 cm, Photo 2L 13  18 cm, and Index
Card 127  203 mm
Width: 98 mm - 215.9 mm
Length: 148 mm - 355.6 mm
For more details, see Paper weight, thickness and capacity
uu page 21.
 Maximum paper tray capacity:
Approx. 100 sheets of 80 gsm plain paper
Paper Output
Up to 50 sheets of A4 plain paper (face up print delivery to the output
paper tray) 1
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparencies recommended for inkjet printing.
3
See Paper type and size for each operation uu page 20.
4
Only available for some countries.
D
95
Fax
D
Compatibility
ITU-T Group 3
Modem Speed
Automatic Fallback
14,400 bps
Scanning Width
ADF: 208 mm (A4)
Scanner Glass: 204 mm (A4)
Printing Width
210 mm
Greyscale
Levels: 64 (B&W) / 256 (Colour)
Resolution
Standard
203  98 dpi (Mono)
203  196 dpi (Colour)
Fine
203  196 dpi (Mono/Colour)
Superfine
203  392 dpi (Mono)
Photo
203  196 dpi (Mono)
Speed Dial
40 stations
Groups
Up to 6
Broadcasting
90 (40 Speed Dial / 50 Manual Dial)
Automatic Redial
3 times at 5 minute intervals
Memory Transmission
Up to 170 1 pages
Out of Paper Reception
Up to 170 1 pages
1
96
“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Specifications
Copy
D
Colour/Monochrome
Yes/Yes
Copy Width
Max. 210 mm
Multiple Copies
Stacks/Sorts up to 99 pages
Enlarge/Reduce
25% to 400% (in increments of 1%)
Resolution
Prints up to 1200  1200 dpi
D
97
Scanner
D
Colour/Monochrome
Yes/Yes
TWAIN Compliant
Yes (Windows® XP 1/Windows Vista®/Windows® 7)
Mac OS X 10.4.11, 10.5.x, 10.6.x 2
WIA Compliant
Yes (Windows® XP 1/Windows Vista®/Windows® 7)
ICA Compliant
Yes (Mac OS X 10.6.x)
Colour Depth
36 bit colour Processing (Input)
24 bit colour Processing (Output)
Resolution
Up to 19200  19200 dpi (interpolated) 3
Up to 1200  2400 dpi (optical) (Scanner Glass)
Up to 1200  600 dpi (optical) (ADF)
Scanning Width and Length
(Scanner Glass)
Width: Up to 210 mm
Length: Up to 291 mm
(ADF)
Width: Up to 210 mm
Length: Up to 349.6 mm
Greyscale
256 levels
1
Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.
2
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
3
Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows® XP, Windows Vista® and Windows® 7
(resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility).
98
Specifications
Printer
D
Resolution
Up to 1200  6000 dpi
Printing Width 3
204 mm [210 mm (borderless) 1]
Borderless 2
A4, Letter, A6, Photo 10  15 cm,
Index Card 127  203 mm, Photo 2L 13  18 cm
Print Speed 4
1
When the Borderless feature is set to On.
2
See Paper type and size for each operation uu page 20.
3
When printing on A4 size paper.
4
For detailed specifications visit http://www.brother.com/.
Interfaces
D
USB 1 2
A USB 2.0 interface cable that is no longer than 2 m.
Wireless LAN
IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
D
99
Computer requirements
D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
Windows®
Operating
System
Supported
PC Software
Functions
Windows® XP Home 1 4 Printing,
PC Fax 3,
Windows® XP
Scanning
Professional 1 4
PC
Interface
Processor
Minimum
Speed
Minimum Recommended
RAM
RAM
Hard Disk Space to install
For
Drivers
For
Applications
USB,
Intel® Pentium® II
Wireless
or equivalent
802.11b/g/n
128 MB 256 MB 150 MB
1 GB
Windows® XP
Professional x64
Edition 1 4
64-bit (Intel® 64
or AMD64)
supported CPU
256 MB 512 MB 150 MB
1 GB
Windows Vista® 1 4
Intel® Pentium® 4
or equivalent
512 MB
Windows® 7 1 4
®
64-bit (Intel 64
or AMD64)
supported CPU
Windows Server® 2003
(print only via network)
Printing
Wireless
Intel® Pentium® III
802.11b/g/n or equivalent
Windows Server® 2003
x64 Edition (print only
via network)
64-bit (Intel® 64
or AMD64)
supported CPU
Windows Server® 2003
R2 (print only via network)
Intel® Pentium® III
or equivalent
Windows Server® 2003
R2 x64 Edition (print
only via network)
64-bit (Intel® 64
or AMD64)
supported CPU
Windows Server® 2008
(print only via network)
Intel® Pentium® 4 or
equivalent 64-bit
(Intel® 64 or AMD64)
supported CPU
Windows Server® 2008
R2 (print only via network)
64-bit (Intel® 64 or
AMD64) supported CPU
Macintosh Mac OS X
Operating 10.4.11, 10.5.x
System
Mac OS X 10.6.x
Printing,
PC Fax
Send 3,
Scanning
500 MB 1.3 GB
1 GB
1 GB 650 MB 1.3 GB
(32 bit) (32 bit)
2 GB
2 GB
(64 bit) (64 bit)
256 MB 512 MB
512 MB
50 MB
N/A
80 MB
550 MB
1 GB
2 GB
USB 2,
PowerPC
512 MB
Wireless
G4/G5
802.11b/g/n
Intel® Processor
Intel® Processor
1 GB
1 GB
1 GB
2 GB
Conditions:
1
For WIA, 1200  1200 resolution. Brother Scanner
Utility enables to enhance up to 19200  19200 dpi.
For the latest driver updates, visit us at
http://solutions.brother.com/.
2
Third party USB ports are not supported.
3
PC Fax supports black and white only. (PC Fax Send
is only supported.)
All trademarks, brand and product names are the
property of their respective companies.
4
PaperPort™12SE supports Windows® XP Home
(SP3 or greater), XP Professional (SP3 or greater),
XP Professional x64 Edition (SP2 or greater),
Windows Vista® (SP2 or greater) and Windows® 7.
100
Specifications
Consumable items
D
Ink
The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install a set of ink cartridges the machine will use
an amount of ink to fill the ink delivery tubes for high quality
printouts. This process will only happen once. After this process is
complete the cartridges provided with your machine will have a
lower yield than standard cartridges (80 % 1). With all following ink
cartridges you can print the specified number of pages.
Replacement Consumables
(For other countries)
(For India and Indonesia)
Standard Yield Black
LC40BK
—
Standard Yield Yellow
LC40Y
—
Standard Yield Cyan
LC40C
—
Standard Yield Magenta
LC40M
—
Black, Yellow, Cyan and Magenta - Approximately 300 pages 2
(For other countries)
(For India and Indonesia)
High Yield Black
LC73BK
LC400BK
High Yield Yellow
LC73Y
LC400Y
High Yield Cyan
LC73C
LC400C
High Yield Magenta
LC73M
LC400M
Black, Yellow, Cyan and Magenta - Approximately 600 pages 2
1
For India and Indonesia: 65%
2
Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
For more information about the replacement consumables, visit us at
http://www.brother.com/pageyield/.
What is Innobella™?
D
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
101
Network (LAN)
D
Note
For more information about the Network specifications uuNetwork User’s Guide
LAN
You can connect your machine to a network for Network Printing,
Network Scanning and PC Fax Send 1. Also included is Brother
BRAdmin Light 2 Network Management software.
Wireless Network
Security
SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Setup Support Utility
AOSS™
Yes
WPS
Yes
1
See the Computer Requirements chart on page 100.
2
If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is
available as a download from http://solutions.brother.com/.
102
E
Index
A
D
ADF (automatic document feeder) ...........22
Answering machine (TAD) .......................39
connecting ............................................39
Apple Macintosh
See Software User's Guide.
Automatic
fax receive ............................................28
Fax Detect .........................................31
Brother
CreativeCenter ........................................4
Dialling
a pause ................................................ 46
access codes and credit card
numbers ............................................... 46
Caller ID history .................................... 45
manual ................................................. 43
Outgoing Call ....................................... 44
Speed Dial ............................................ 43
Distinctive Ring
turning off ....................................... 33, 38
turning on ....................................... 33, 37
Document
loading ............................................ 22, 23
C
E
Caller ID ...................................... 34, 36, 38
Caller ID history ....................................45
Add to Speed Dial ..............................45
Delete ................................................45
Send a fax ..........................................45
Cleaning
print head ..............................................57
scanner .................................................56
Connecting
external TAD (answering machine) .......39
external telephone ................................40
Consumable items .................................101
Control panel overview ..............................6
ControlCenter
See Software User's Guide.
Copy
paper size .............................................49
paper type .............................................49
using scanner glass ..............................23
Cordless telephone ..................................41
Custom telephone features on a single
line ...........................................................73
Envelopes ....................................14, 20, 21
Error messages on LCD .......................... 59
B&W Print Only .................................... 59
Cannot Detect ...................................... 60
Cannot Print ......................................... 60
Comm. Error ......................................... 60
Cover is Open ...................................... 60
Data Remaining ................................... 60
Document Jam ..................................... 60
DR Mode in Use ................................... 61
Ink Absorber Full .................................. 61
Ink Absorber NearFull .......................... 61
Ink low .................................................. 62
No Ink Cartridge ................................... 62
No Paper Fed ....................................... 62
Not Registered ............................... 43, 62
Out of Memory ..................................... 62
Paper Jam ............................................ 63
Unable to Clean ................................... 63
Unable to Init. ....................................... 63
Unable to Print ..................................... 63
Unable to Scan ..................................... 63
Wrong Paper Size ................................ 63
Extension telephone, using ..................... 41
External telephone, connecting ............... 40
B
103
E
F
J
Fax codes
changing ...............................................42
Remote Activation Code ................ 31, 41
Remote Deactivation Code ...................41
using .....................................................41
Fax Detect ................................................31
Fax, from PC
See Software User's Guide.
Fax, stand-alone
receiving ................................................28
difficulties ...........................................72
F/T Ring Time, setting ........................30
Fax Detect ..........................................31
from extension telephone ...................41
Ring Delay, setting .............................30
telephone line interference / VoIP ......76
sending .................................................25
change scanner glass size .................26
colour fax ...........................................26
difficulties ...........................................72
telephone line interference / VoIP ......76
Transmission Verification Report .......27
Fax/Tel mode
answering at extension telephones .......41
Remote Activation Code .......................41
Remote Deactivation Code ...................41
Ring Delay ............................................30
Jacks
EXT
External telephone ............................ 40
Jams
document .............................................. 65
paper .................................................... 66
G
Greyscale .......................................... 96, 98
H
Help
LCD messages .....................................78
Menu Table ...........................................79
I
Ink cartridges
ink dot counter ......................................53
replacing ...............................................53
Innobella™ .............................................101
104
L
LCD (Liquid Crystal Display) ................... 78
Brightness ............................................ 10
M
Macintosh
See Software User's Guide.
Maintenance, routine
replacing ink cartridges ........................ 53
Manual
dialling .................................................. 43
receive .................................................. 28
Mode, entering
COPY ..................................................... 6
FAX ........................................................ 6
SCAN ..................................................... 6
Multi-line connections (PABX) ................. 40
N
Network
Printing
See Network User's Guide.
Scanning
See Software User's Guide.
O
On-screen programming ......................... 78
Outgoing Call
Add to Speed Dial ................................ 44
Delete ................................................... 44
Send a fax ............................................ 44
P
R
Paper ................................................ 18, 95
capacity .................................................21
loading ........................................... 11, 14
loading envelopes and postcard ...........14
printable area ........................................16
size .......................................................17
size of document ...................................22
type ................................................ 17, 20
PaperPort™12SE with OCR
See Software User's Guide. Also see Help
in the PaperPort™12SE application.
Presto! PageManager
See Software User's Guide. Also see Help
in the Presto! PageManager application.
Print
difficulties ..............................................69
paper jams ............................................66
printable area ........................................16
resolution ..............................................99
specifications ........................................99
Printing
See Software User's Guide.
Programming your machine .....................78
Receive Mode
External TAD ........................................ 28
Fax Only ............................................... 28
Fax/Tel ................................................. 28
Manual ................................................. 28
Redial/Pause ........................................... 44
Resolution
copy ...................................................... 97
fax ........................................................ 96
print ...................................................... 99
scan ...................................................... 98
Ring Delay, setting .................................. 30
Q
Quick Dial
Group dial
changing ............................................46
Pause ....................................................46
Search ..................................................43
Speed Dial
changing ............................................46
using ..................................................43
S
Scanning
See Software User's Guide.
Serial Number
how to find ...............See inside front cover
Sockets
EXT
External telephone ............................ 40
Speed Dial
changing ............................................... 46
setting up .............................................. 46
using ..................................................... 43
T
TAD (telephone answering device),
external .............................................. 28, 39
connecting ............................................ 39
Receive Mode ...................................... 28
recording OGM ..................................... 40
Telephone line
connections .......................................... 39
difficulties ............................................. 72
interference / VoIP ............................... 76
multi-line (PABX) .................................. 40
Text, entering .......................................... 92
special characters ................................ 92
Transferring your faxes or
Fax Journal report ................................... 64
Transparencies ..................... 18, 19, 21, 95
105
E
Troubleshooting .......................................69
document jam .......................................65
error messages on LCD ........................59
if you are having difficulty
copying ...............................................73
document jam ....................................65
incoming calls ....................................73
Network ..............................................75
printing ...............................................69
printing received faxes .......................72
scanning .............................................74
software .............................................74
telephone line or connections ............72
maintenance messages on LCD ...........59
paper jam ..............................................66
U
Unscannable area ....................................24
V
Volume, setting
beeper ...................................................10
ring ..........................................................9
speaker .................................................10
W
Web Services (Scan) ........................ 51, 88
Windows®
See Software User's Guide.
Wireless Network
See Quick Setup Guide and Network
User's Guide.
106
For Australia Only:
Support – For technical support of your Brother Product other than what you can resolve through
the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer
to FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support
enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see
the details listed below:
Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:
02 8875 6000
Fax:
02 9870 7223
Solutions Site:
http://solutions.brother.com/
Web Site:
www.brother.com.au
Email:
To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support area and follow the prompts.
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Phone:
Premium End User
Assistance
0900 552 152
Auto Attendant Self Help
0800 652 152
Brother Recycle Assistance
0800 632 467
Fax Assistance
0800 837 822
Email Assistance
Please visit www.brother.co.nz and submit a helpdesk
enquiry from Online Help
Web Assistance
Please visit www.brother.co.nz under Online Help for
Frequently Asked Questions, Driver downloads, Warranty
information and Service Centres
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday. Outside of these hours
you can find assistance from our Auto Attendant Self Help and our Website www.brother.co.nz
under Online Help.
Visit us on the World Wide Web
http://www.brother.com/
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.
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