VeriFone | Omni Vx570 | VX570 - ClearPay Processing

• Swipe credit card
• Select CREDIT
– For Amex cards, the terminal will prompt
for corporate purchase card; If YES: enter
order number, customer number and
ship-to ZIP at the prompts
– Enter last four digits of card number
– Confirm card number select F1 for Y or
F2 for N (transaction canceled)
– Invoice Number
– Enter server ID and press ENTER
• Enter sale amount and press ENTER
– Tax exempt? Select Y or N
– Enter sales tax and press ENTER
• Enter tip amount and press ENTER
– Enter customer code and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
CREDIT SALE (MANUAL ENTRY)
• Select SALE
• Enter card number and press ENTER
• Select CREDIT
– For Amex cards, the terminal will prompt
for corporate purchase card; If YES: enter
order number, customer number and
ship-to ZIP at the prompts
– Enter expiration date [MMYY], press ENTER
• Card present? Select Y
– If card is not present use credit sale
mail/phone instructions
– Imprint card and press ENTER
– Invoice Number
– Enter server ID and press ENTER
• Enter sale amount and press ENTER
– Tax exempt? Select Y or N
– Enter sales tax and press ENTER
• Enter tip amount and press ENTER
– Enter the v-code and press ENTER or
press ENTER for v-code options
– Enter street address number, press ENTER
– Enter ZIP code and press ENTER
– Enter customer code and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
CREDIT SALE MAIL/PHONE
• Select PHONE ORDER
– Enter password and press ENTER
• Enter card number and press ENTER
• Select CREDIT
– For Amex cards, the terminal will prompt
for corporate purchase card; If YES: enter
order number, customer number and
ship-to ZIP at the prompts
• Enter expiration date [MMYY], press ENTER
• Select transaction type: Phone or Web
– If Web: Encryption? Select Y or N
– Invoice Number
– Enter P.O. number and press ENTER
– Enter server number and press ENTER
• Enter sale amount and press ENTER
– Tax exempt? Select Y or N
– If N, enter tax amount and press ENTER
• Enter tip amount and press ENTER
• Enter v-code and press ENTER or press
ENTER for v-code options
• Enter street address number, press ENTER
• Enter ZIP code and press ENTER
– Enter customer code and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
Quick
Reference
Guide
CREDIT Authorization ONLY
• Scroll down and select AUTH ONLY
– Enter password and press ENTER
• Swipe credit card or manually enter the
card number and press ENTER
• Select CREDIT
– For Amex cards, the terminal will prompt
for corporate purchase card; If YES: enter
order number, customer number and
ship-to ZIP at the prompts
– Enter expiration date [MMYY] and press
ENTER
– Enter last four digits of card number
– Confirm card number select F1 for Y or
F2 for N (transaction canceled)
– Imprint card if manually entered
– Enter invoice number and press ENTER
– Enter server number and press ENTER
• Enter amount of authorization, press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
QUICK REFERENCE
CREDIT SALE (SWIPED)
0122841
V020111
Bank Name _ ______________________________________________
Bank Phone _______________________________________________
Help Desk Phone _ _________________________________________
V Number _________________________________________________
Voice Authorization Phone __________________________________
Merchant Number ID _______________________________________
Other _____________________________________________________
__________________________________________________________
www.tsysacquiring.com
© 2011 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
VeriFone® Omni 3730/VX510, 3730LE/VX510LE, VX570, VX610
SEVA3XX
VeriFone® Omni 3740/3750
UEVA3XX
restuarant
CREDIT SALE - OFFLINE
• Scroll down and select OFFLINE
– Enter password and press ENTER
• Swipe credit card or manually enter the
card number
• Select CREDIT
– For Amex cards, the terminal will prompt
for corporate purchase card; If YES:
enter order number, customer number
and ship-to ZIP at the prompts
– Enter expiration date [MMYY], press ENTER
– Enter last four digits of card number
– Confirm card number select F1 for Y or
F2 for N (transaction canceled)
• Select transaction type: Sale, Phone, Web
– Imprint card if manual
– If Web: Encryption? Select Y or N
– Enter P.O. number and press ENTER
– Enter server ID and press ENTER
• Enter sale amount and press ENTER
• Enter tip amount and press ENTER
• Enter six-digit authorization code and
press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
CREDIT REFUND
• Scroll down and select REFUND
– Enter password and press ENTER
• Swipe credit card or manually enter card
number and press ENTER
• Select CREDIT
– Enter expiration date [MMYY], press ENTER
– For AMEX cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the prompts
– If swiped, enter last four digits of card
number and press ENTER; confirm card
number and press ENTER
– If manually entered, select transaction
type: Sale, Phone, Web; if Web:
Encryption? Select Y or N; imprint card
• Enter invoice number and press ENTER
• Enter server number and press ENTER
• Enter refund amount and press ENTER
– If corporate card, tax exempt? Select Y
or N; if N, enter tax amount and press
ENTER
• Enter tip amount and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
CREDIT VOID
Voids may only be processed on sales
within the current batch. Never void a
debit sale.
• Scroll down and select VOID
– Enter password and press ENTER
• To void last transaction, press YES; To void
another transaction, press NO
• Select method for transaction retrieval:
Invoice Number or Account Number
• Follow terminal prompts for selected
method
• Select YES (Void), NO (Cancel) or NEXT
(Next Record)
• Receipt will print
– Print customer receipt? Press Y or N
DEBIT SALE
• Swipe debit card
• Select DEBIT
– Enter invoice number press ENTER
– Enter server ID and press ENTER
• Enter sale amount and press ENTER
– Enter cash-back amount and press ENTER
• Enter tip amount and press ENTER
• Using the PIN pad, have customer enter
PIN and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
DEBIT REFUND
• Scroll down and select REFUND
– Enter password and press ENTER
• Swipe debit card
• Select DEBIT
• Enter invoice number and press ENTER
• Enter server ID and press ENTER
• Enter refund amount and press ENTER
• Enter original transaction date
[MMDDYY] and press ENTER
• Enter original transaction time
[HHMMSS] and press ENTER
• Using the PIN pad, have customer enter
PIN and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
NOTE: Italicized steps are optional and may not be prompted for.
Note: NOTE: If “partial auth” is enabled and processed, “Partial Authorization” and “AMOUNT DUE
$--.—“ will appear on screen and “AMOUNT DUE $--.--“ will print on receipts.
OPEN TAB
• Scroll down and select TAB
– Enter password and press ENTER
• Select OPEN TAB
• Swipe credit card or manually enter the
card number
• Select CREDIT
– For Amex cards, the terminal will prompt
for corporate purchase card; If YES:
enter order number, customer number
and ship-to ZIP at the prompts
– Enter expiration date [MMYY], press ENTER
– Imprint card if manually entered
– Enter last four digits of card number
– Confirm card number select F1 for Y or
F2 for N (transaction canceled)
• Enter invoice number and press ENTER
– Enter server ID and press ENTER
• Enter tab amount and press ENTER
• Enter v-code and press ENTER or press
ENTER for v-code options
• Enter street address number, press ENTER
• Enter ZIP code and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
CLOSE TAB
• Scroll down and select TAB
– Enter password and press ENTER
• Select CLOSE TAB
• Retrieve tab by: INV # or ACCT #
• Follow terminal prompts to locate tab
• Select YES and press ENTER
– Enter server ID and press ENTER
• Enter tab amount and press ENTER
• Enter tip amount and press ENTER
• Receipt will print
– Print customer receipt? Press Y or N
DELETE TAB
• Scroll down and select TAB
– Enter password and press ENTER
• Select DELETE TAB
• Retrieve tab by: INV # or ACCT #
• Follow terminal prompts to locate tab.
Select YES if correct tab, Next to select
next tab, or No to cancel, and press ENTER
• Tab Deleted is displayed
ADJUST TIP
• Press the purple TIP ADJUST key
– Enter password and press ENTER
• Retrieve by: SERVER, AMT, ACCT or INV #
• Enter prompted information
• Press F1 to adjust tip amount
• Enter new tip amount and press ENTER
– Adjusted receipt will not print
– Press ENTER to adjust another transaction
– Press CANCEL to exit when complete
BATCH SETTLEMENT
• Scroll down and select SETTLEMENT
– Enter password and press ENTER
– Delete open tab? Select Y or N
– Sales totals correct? Select Y or N
– Refund totals correct? Select Y or N
• DIALING, PROCESSING, GB XXX
ACCEPTED
• Report will print
FAILED SETTLEMENT
• Press corresponding number of letter
desired
• Press ALPHA until desired letter appears
[Number + ALPHA = Letter]
RB OR QD RESPONSE
• Terminal will display RB [NUMBER]
E [NUMBER] or QD [NUMBER] [MMDD]
• DO NOT delete batch or continue
without Help Desk verification
• Call Help Desk
ADD SERVER
MULTI-MERCHANT
ALPHA
• Press ENTER
• Select SERVER
– Enter password and press ENTER
• Select ADD SERVER
• Enter password and press ENTER
• Enter server number and press ENTER
• Enter server password and press ENTER
• Re-enter server password, press ENTER
view TOTALS
• Scroll down and select BATCH TOTALS
• Select host – TSYS
• Totals will display on terminal
REPORTS
• Press the purple REPORT key
– Enter password and press ENTER
• Choose desired report: Totals, Details
or Server
– Enter password and press ENTER
• Report will print
TRANSACTION REVIEW
• Scroll down and select BATCH review
• Select method for transaction retrieval:
SeRVeR, AMT, ACCT or INV #
• Enter prompted information
• Use NEXT or PREV to scroll transactions
If the terminal has been programmed with
multiple merchant software, you must
select the merchant prior to initiating a
transaction.
NOTE: Multi-merchant not supported on
GPRS model
REPRINT A RECEIPT
• Press the purple REPRINT key
– Enter password and press ENTER
• To reprint last transaction, select LAST
TRansaction; Receipt will print
• To reprint another transaction select ANY
RECEIPT enter invoice number and press
ENTER; Receipt will print
– Print customer copy - select F1 for Y or F2
for N
CARD TYPES ACCEPTED
• Visa
• MasterCard
• Debit Cards
• American Express
• Discover
• Carte Blanche
• Diners Club
• JCB
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