Oticon Government Services May 2024 Pocket Guide
Oticon Government Services May 2024 Pocket Guide introduces the new Oticon Intent, a hearing aid featuring user-intent sensors. This advanced technology understands the user's behaviour and listening needs, and automatically adapts to provide optimal sound support. The guide provides information on its features, like the miniRITE rechargeable style, SmartCharger, and Bluetooth LE Audio, as well as fitting instructions and troubleshooting tips for audiologists. It also includes information on accessories and firmware updates.
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Oticon Government Services Pocket Guide Engage in life like never before with the world’s first user-intent sensors Oticon Intent™ • Featuring the world's first user-intent sensors that understand the user’s natural behavior and listening intentions, recognize when they change, and seamlessly adapt. • Offers new smaller miniRITE rechargeable style, with new miniFit Detect speakers and a SmartCharger with faster charging. • Features future-ready connectivity! • Proven to help patients like never before! Oticon Intent offers 35% more access to speech cues than Oticon Real™*. *Brændgaard/Zapata-Rodríguez et al. (2024). 4D Sensor technology and Deep Neural Network 2.0 in Oticon Intent™. Technical review and evaluation. Oticon whitepaper. oticon.com Phone: 877.310.9681 | Fax: 732.764.9133 Effective May 2024 Instruments Did you know that Oticon Intent™ demo instruments are now available for Government Services Audiologists? Table of contents In addition to all the tabbed sections, here is where to find more: 4 Oticon Intent QUICK NOTES for you and patients 8 What’s on contract 13 Quick Guides 13 Genie 24.1 Quick Fitting Guide UPDATED 17 Sudden Sound Stabilizer Quick Guide 18 MoreSound Intelligence 3.0 for Oticon Intent To receive demo instruments, contact the Government Services team — see pages 90–91 or call us at 877.310.9681 Demo Instrument options: With Oticon Intent demo instruments, we offer a variety of colors (Black, Chestnut Brown and Chroma Beige). We will ask for the color of instrument, receiver size and strength as well as your choice of dome. Call us to receive your demo instruments! 877.310.9681 2 NEW 26 CROS and CROS PX Quick Guide 30 RemoteCare 34 ROES Codes for earmolds and receivers 36 Earmolds 42 Oticon chargers 46 Companion app 49 Two-way hands-free communication for iPhone® and iPad® accessories 52 Accessories 73 Firmware update benefits 75 Pricing and parts 87 Programming 90 Oticon team 3 Instruments Introducing Oticon Intent With Oticon Intent we introduce an all-new discreetly designed miniRITE. Featuring the world’s first user-intent sensors, Oticon Intent combines four different types of sensor input to understand and act on the user’s listening needs. • A new smaller design with telecoil, a single push-button and size 13 rechargeable lithium-ion battery that is fully enclosed. The information on the next 4 pages will help you get started with our new technology. • Certified rating of IP68 for dust and water resistance. • Longer battery life and fast contact charging, due to improved charging technology. • New battery door markers that can be easily removed New design Optimized microphone placement New miniFit Detect speakers • New chipset allowing for Bluetooth® LE Audio (two-way hands-free) with select Android™ devices • Microphone placement is optimized by means of the curvature of the new shell ensuring optimal collection of sounds in the environment. • Noahlink Wireless/Noahlink Wireless 2 are the only programming devices that can be used when fitting or performing firmware updates. • Pulsing LED lights for increased awareness and visibility of hearing aid status. New color markers Contact charging Available colors Available chargers New Chestnut Brown • Compatible with CROS and CROS PX. Terracotta Honey Beige New Chroma Beige Sky Blue Oticon Intent Desktop charger Silver 4 Silver Gray Steel Gray Oticon Intent SmartCharger Diamond Black 5 Oticon Intent made easy 1 Engage in life like never before with the world’s first user-intent sensors 3 What you need to know What you need to know Oticon Intent is a future-ready hearing aid, supporting modern connectivity standards. • Bluetooth® LE Audio adds hands free with select Android devices, enhanced sound quality Oticon Intent is the world’s first hearing aid with 4D sensor technology, that not only takes acoustic cues into consideration but also registers the user’s head movement, body movement, and conversation activity. This technology monitors the user’s listening intentions and seamlessly adjusts the hearing support it provides to deliver an optimized and personalized support. • Seamless connectivity to Oticon accessories • Compatible with Oticon Companion app • New functionality allows users to accept and end streamed phone calls with a simple double-tap. Oticon Intent provides access to the full sound environment with higher clarity and better balance than before thanks to improvements including: MoreSound Intelligence™ 3.0 and Deep Neural Network 2.0. What to share with patients Oticon Intent lets you seamlessly connect to accessories and your phone to enjoy streaming and hands-free phone calls. Intent gives you the ability to connect to the people and devices that matter most. What to share with patients Every person’s hearing loss is as unique as their fingerprint. And so are our communication needs — even in the same environment. Oticon Intent prioritizes the sounds you need based on your head and body movements and adjusts moment to moment along with you. Oticon Intent utilizes the input from these sensors to always give your brain as much sound as possible without overloading it. Ready for the next generation of connectivity 4 Proven to deliver results and benefits your patients can see What you need to know 35% more access to speech cues than Oticon Real* 2 Our smallest rechargeable miniRITE style ever packed with innovations to support easy and efficient fittings What you need to know • Faster and more stable charging enables quick charges before or during fittings, as well as improved battery life. • With the integration of ACT into Genie 2, patients can experience a more personalized fitting focused on their ability to hear in noise. • The redesigned MoreSound Intelligence screen facilitates easy adjustments and enhances the counseling experience. Up to: • 10% better sound quality** • 13% more nuance in the sound scene** • 10% higher listening comfort** • 15% improvement in speech comprehension with 4D sensor technology on vs off** What to share with patients Oticon has been tested and proven to give better sound quality, more nuances in the sound scene, increased listening comfort and more access to speech. This gives you’re the brain the details it needs to make sense of sound. What to share with patients The Oticon Intent miniRITE is a small and very discreet hearing aid. With a long battery life, Intent also has quick recharge capabilities for an extra 4 hours in 15 minutes. *Brændgaard/Zapata-Rodríguez et al. (2024). 4D Sensor technology and Deep Neural Network 2.0 in Oticon Intent™. Technical review and evaluation. Oticon whitepaper. **Bianchi/Eskelund et al. (2024). Oticon Intent™ – Clinical evidence. BrainHearing™ benefits of the 4D Sensor technology. Oticon whitepaper. 6 7 RITE & BTE Instruments BTE Styles RITE Styles RITE fitting ranges Oticon Intent miniRITE R (lithium-ion) Mold, Bass & Power dome OpenBass dome MicroShell Detect, Bass & Power dome Oticon Real 1 miniRITE T (312 zinc-air) Oticon Opn S 1 miniRITE R (lithium-ion) Meets SCIF requirements! -10 0 10 20 30 40 50 60 70 80 90 100 110 120 125 250 500 1k 2k 4k 8k Hz -10 0 10 20 30 40 50 60 70 80 90 100 110 120 dB HL 125 250 500 1k 2k 4k 8k Hz -10 0 10 20 30 40 50 60 70 80 90 100 110 120 dB HL 125 250 500 1k -10 0 10 20 30 40 50 60 70 80 90 100 110 120 dB HL 125 250 500 1k 2k 4k 8k Hz -10 0 10 20 30 40 50 60 70 80 90 100 110 120 2k 4k -10 0 10 20 30 40 50 60 70 80 90 100 110 120 Xceed 1 BTE Ultra Power 675 8k Hz dB HL 125 250 500 1k 2k 4k 0 10 20 30 40 50 60 70 80 90 100 110 120 130 8k Hz dB HL 125 250 500 1k 2k 4k 8k Hz 0 10 20 30 40 50 60 70 80 90 100 110 120 130 dB HL Corda miniFit standard thin tube Corda miniFit Power thin tube Hook 125 250 500 1k 2k 4k 8k Hz Real, Xceed, Opn S 125 250 500 1k Power Receiver Mold, Bass & Power dome Open Bass/ Open dome Xceed 1 BTE Super Power 13 BTE Instrument Colors dB HL 2k 4k 8k Hz CO44 CO91 Silver Silver Grey CO90 CO94 Chroma Beige Custom mold, Bass & Power dome Opn S 1 BTE Plus Power 13 MicroShell Detect RITE fitting ranges dB HL Oticon Real 1 miniBTE T (312 zinc-air) BTE Fitting Ranges Oticon Play PX 1 miniRITE R (lithium-ion) Oticon Real 1 miniRITE R (lithium-ion) Oticon Real 1 miniBTE R (lithium-ion) Terracotta CO92 CO63 CO93 CO79 Steel Grey Chestnut Brown Diamond Black Hear Pink* Power Receiver Mold RITE Instrument Colors Intent, Real, Opn S CO44 CO90 Silver CO93 Chestnut Brown CO91 Chroma Beige Silver Grey CO94 CO63 Terracotta Sky Blue 8 C116 Honey Beige CO92 Steel Grey Silver Diamond Black REAL ONLY C114 CO44 CO63 Diamond Black INTENT ONLY C115 Play PX Olive Green CO79 CO45 Purple CO93 CO94 Chestnut Brown Terracotta CO48 C058 Aquamarine CO47 Emerald Green CO46 CO57 CO79 CO90 Chroma Beige Red Power Pink Cool Blue Baby Pink Hear Pink *Available for Oticon Real™ only. 9 Oticon CROS family Oticon Own 1 Custom Instruments RITE styles Oticon CROS (312 zinc-air)** Oticon CROS PX (rechargeable)** IIC CIC ITC dB HLdB HL **Available in ROES with 60 and 85 receiver. Oticon CROS and CROS PX are not compatible with Oticon Own Custom instruments CROS and CROS PX colors CO44 CO91 Silver Silver Grey CO90 CO94 CO92 CO63 Steel Grey Diamond Black CROS PX ONLY Chroma Beige CO79 CO93 Terracotta -10 -10 0 0 10 10 20 20 30 30 40 40 50 50 60 60 70 70 80 80 90 90 100 100 110 110 120 120 250 250 500 500 1k 1k 2k 2k 4k 4k 8k 8k 125 125 Hz Hz Oticon CROS (312 zinc-air) and Oticon CROS PX (rechargeable) Sirius™ Polaris R™ Polaris™ Oticon Intent miniRITE R Oticon Real miniRITE R Oticon More miniRITE R Opn S miniRITE R Opn S BTE PP Oticon Real miniRITE T Oticon More miniRITE T Opn S miniRITE T Xceed BTE SP Oticon Real miniBTE R Oticon More miniBTE R Opn S miniRITE Xceed BTE UP Oticon Real miniBTE T Oticon More miniBTE T Opn Play miniRITE T Oticon Play PX miniBTE R Oticon Play PX miniBTE T 10 Oticon Oticon Own 1 Own ITC ITE 1 ITC ITE FittingFitting Range Range 75, 90,75, 100 90, 100 CIC ITC ITE HS ITE FS 10 10 312 312 312 NFMI - • (ROES) • • • 2.4 GHz - - • (ROES) • (ROES) • (ROES) Microphones 1 1 2 2 2 Push-button - o o o o Volume Wheel - - o o o Telecoil - - o† o† o† AutoPhone - - - - - Fitting levels Oticon CROS Family Compatibility Oticon Play PX miniRITE T dB HLdB HL IIC Battery Oticon Play PX miniRITE R ITE FS -10 -10 0 0 10 10 20 20 30 30 40 40 50 50 60 60 70 70 80 80 90 90 100 100 110 110 120 120 250 250 500 500 1k 1k 2k 2k 4k 4k 8k Hz 8k Hz 125 125 Oticon Oticon Own 1 Own ITC ITE 1 ITC ITE FittingFitting Range Range 75, 90 75, 90 Hear Pink Chestnut Brown ITE HS Velox S™ • Standard o Option Firmware number o Not possible to combine 2.4 GHz and telecoil † - Unavailable New functionality/improvements 1.0.2 • Streaming and hearing instrument performance improvements 1.0.4 • Improved Connectivity to ConnectClip • Performance and connectivity improvements for iOS and Android devices • Improved "battery time left" estimations in the Companion app To ensure that your patient's aids have the latest firmware, please connect the devices to Genie 2. 11 Oticon Own™ options* Genie 2 2024.1 — Oticon Intent quick fitting guide Raised push button Volume Wheel, Large, Small, or Raised Clothing loop Quick Fit Guides Large ball Visual indicators Retention Navigation Bar and Welcome Screen Color Dots Canal Lock (CIC/ITC/HS) Initials on shell Helix Lock (CIC/ITC/HS) Name on shell (Name if possible, otherwise initials) Clothing Loop (N/A for IIC/CIC) Canal Tips Red/Blue L&R on Shell Heavy Clothing Loop (N/A for IIC/CIC) In order to navigate through the Genie 2 software, follow the navigation bar at the top of the screen, working from left to right. This bar also contains the Save and Exit button, Connect button with selected programmer, information about the hearing aid and notification icon. Removal Shell Finish Removal Cord (STD for IIC/CIC) Hard Coat (Standard) Heavy Removal Cord (N/A for IIC) Soft Coat Large Ball Removal Cord Matte Finish The Welcome screen allows for connecting to instruments or simulating a fitting. Tactile / Other Raised Push Button Battery door indicator Raised Volume Wheel Door hooks (N/A for IIC) Large Volume Wheel Extended receiver tubing (N/A for IIC) Raised, Large Volume Wheel Custom instrument shell and faceplate colors C001 Beige CO02 Light Brown CO03 Medium Brown CO04 Dark Brown C005 Transparent* Black *Not available as a faceplate color. Red* Blue* Selection Screen Different Families, Styles, and Features may be selected while running a simulation. The ability to view the fitting level for miniRITE and custom instruments is located in the middle of the screen. Additionally, Oticon Intent is now available to select and fit in Genie 2 | 2024.1. *Options available space permitting and may not be available on all models. 12 13 Quick Fit Guides When connecting Oticon Intent to Genie 2, all relevant speaker unit information will be displayed. This includes serial number, fitting power level, wire length and left/right identification. Notification about mismatch Fitting Screen The Fitting Tools in the left task pane make key fitting features easily accessible. Mismatch between detected and expected miniFit Detect Safety Indicator — Receivers mounted on wrong side An alert will appear with immediate speaker unit status, enabling you to see if a speaker unit is correct, missing, faulty, or incompatible. Should a mismatch occur the LED will give 4 long orange blinks (1 second long) 4 times (16 blinks total). The bars beside the hearing aid(s) will become green once connected. The Acoustics tab allows for the opportunity to change the selected earpiece. Please note, if an ear piece is changed, be sure to re-prescribe settings. Real time adjustments of gain, adaptation manager and compression can be made in the Fine Tuning screen. The MoreSound Intelligence screen for Oticon Intent has been simplified for ease of use. The MoreSound Intelligence screen may also be used as a counseling tool with patients. For detailed information on using MSI for Oticon Intent, see page 18. For detailed information on using MSI with Oticon Real and Oticon More, see page 22. SuddenSound Stabilizer effectively addresses sudden sounds while preserving speech intelligibility. Clinicians can select the appropriate setting for each program, ranging from Off to Max. The activation levels can be visualized in the graph below. OFF LOW MEDIUM HIGH VERY HIGH MAX Activation level - 60 dB SPL 55 dB SPL 40 dB SPL 40 dB SPL 40 dB SPL Max. attenuation 0 10dB 15 dB 20 dB 25 dB 30 dB Low Medium High Very high Max Off 14 15 SuddenSound Stabilizer Developed with Veterans in mind SuddenSound Stabilizer is fast and precise, it can instantly provide the appropriate gain reduction, and instantly release the gain when the sudden sound ends. This ensures your patients receive better access to speech, while still enjoying access to all the relevant information from the sound scene. Moreover, SuddenSound Stabilizer can detect and handle over 500,000 sudden sounds per day, helping your patients stay aware of what’s going on around them — without compromising their comfort or access to speech. Adjusting SuddenSound Stabilizer in Genie 2 software End Fitting Screen — Controls — Buttons and Taps SuddenSound Stabilizer can be found on the Fitting Tab The End Fitting screen now features an updated tab name, Controls, which replaces the Buttons and Indicator tab. Buttons and Taps can be accessed in the first tab along the top. LED options under the Visual Indicators tab can be programmed for the miniRITE R, miniRITE T, miniBTE R and miniBTE T. ASK US ABOUT our SuddenSound Stabilizer research with Veterans! When fitting miniRITE R and miniBTE R rechargeable lithium-ion hearing aids, the Batteries option can be selected from the left task pane to see Current Battery Level (current charge in hearing aids) and overall Battery Health. New Call Tap Control feature for Oticon Intent allows patients to answer and end calls by tapping the hearing aid. This feature is located under Controls — Buttons and Taps and then Call Controls. Based on your patient’s observations, SuddenSound Stabilizer can be adjusted to their preference — move the slider bar to the right to increase support by lowering the activation level and/or increasing maximum attenuation, likewise the slider can be moved to the left for less support. End Fitting Screen — Accessories and Save and Exit Compatible accessories and general hearing aid information are located on the landing page for the End Fitting screen. Accessories are paired outside of the software. If accessories have been previously paired, there will be a red and/or blue indicator above the accessory image that has been successfully paired. Click Save and Exit to save the session and exit the software. Note: Settings are automatically saved in the instruments during the Programming process. OFF LOW MEDIUM HIGH VERY HIGH MAX Activation level - 60 dB SPL 55 dB SPL 40 dB SPL 40 dB SPL 40 dB SPL Max. attenuation 0 10dB 15 dB 20 dB 25 dB 30 dB Low Medium High Very high Max Off Teach your patient about SuddenSound Stabilizer: Better handling of both soft and loud sudden sounds will help you stay aware of what's going on around you without compromising comfort and access to speech. 16 17 MoreSound Intelligence 3.0 for Oticon Intent instruments MoreSound Intelligence 3.0 introduces a quantum leap in sound scene processing, giving access to the full sound scene with clear contrast and balance. MoreSound Intelligence 3.0 at initial fitting Adjusting Environmental Configuration: When is support needed? The target is the recommended setting and a great starting point for patients. We recommend setting the Environmental Configuration during your patient’s initial fitting appointment. A. Environmental Configuration With input from 4D user-intent sensors, MoreSound Intelligence 3.0 seamlessly adapts to the user’s specific listening needs. Based on 4D user-intent sensors and the Deep Neural Network 2.0 (DNN) with vast training from real-life sound scenes, MoreSound Intelligence 3.0 knows how to process and optimize sounds, seamlessly across different environments. The system utilizes the user’s behavior to monitor their listening intent and adapt the processing accordingly, ensuring a personalized listening experience. The result is not only a more precise and natural representation of individual sounds, but also a clear and more distinct contrast between sounds. The MoreSound Intelligence screen for Oticon Intent is optimized and redesigned to use as an interactive counseling tool to prescribe individualized help-in-noise for patients. A. Classify the Environment B. Personalize Neural Noise Suppression C. Access Sound Configuration Images in this guide for MoreSound Intelligence 3.0 represent Genie 2 screens for Oticon Intent 1. (A) Allows for setting the hearing aids to determine WHEN patients need more support (directionality and noise reduction). • Ask patient: “Which situations are Easy or Difficult for you?” • Together with the patient, move the arrows to place the five boxes in either the Easy or Difficult category. For clarification about each situation, hover over each image and examples of environments will appear. (B) Personalize the Neural Noise Suppression for both easy and difficult environments (if needed). This adjusts the strength of the support provided by the Deep Neural Network 2.0, for both easy and difficult situations. These ranges have been extended since the previous version of MoreSound Intelligence, to provide even greater support in noise, if needed, for Oticon Intent users. • Neural Noise Suppression Easy is extended from 4 dB to 6 dB for Oticon Intent. • Neural Noise Suppression Difficult is extended from 10 dB to 12 dB for Oticon Intent. (C ) Adjustments to Sound Configuration can be made by clicking the dropdown arrow. In the Sound Configuration tab, you will find Virtual Outer Ear, Sound Enhancer, Sensor technology and Directionality settings. In most cases, these should not need to be adjusted. 18 19 MoreSound Intelligence at follow-up appointment Adjusting Easy and Difficult environments: How much support is needed? Sensor Technology: Sensor technology affects the help-in-noise system in the hearing aids based on patients’ head and body movement. Movement is detected by a motion sensor in different ways, including head nodding, head turns, and full body motion. When your patient moves their head and/or body, such as during a conversation, or when walking across a room, the help-in-noise system in the hearing aids continuously adapts to the body movement, to provide suitable help for that listening situation. Likewise, when a patient is sitting still, conversing in a difficult environment, the system will adapt and maximize the help. For more information on Sensor Technology — hover on • Sensor technology is available in two programs: General and Speech in Noise. • Sensor technology is ON by default in adult fittings. • Sensor technology is not available if Neural Noise Suppression is off and Neural Automatic is deselected. • It is recommended to use your clinical judgement about when this feature may not be suitable, for example, if your client has atypical head or body movements. • It is also important to note that Sensor technology does not affect the hearing aid processing in easy situations. B. Easy Environment C. Difficult Environment 1. Virtual Outer Ear — Easy 2. Sound Enhancer — Difficult - Compensates for loss of pinna effect. - Choose this control should the patient want more/less of a front focus. - Options for Virtual Outer Ear in easy environments: - Aware control noise in difficult environments. - Choose this control should patients want more support in difficult environments. - Options for Sound Enhancer for difficult environments: - Balanced - Detail - Focused - Balanced Ask patient - Do you want to focus a bit more on someone in front of you, in quieter situations? If yes, choose ‘Focused’, - Do you want to be very aware of all sounds around you in quieter situations? If yes, choose ‘Aware’. 20 - Allows for additional boost from 1000–4000kHz when MSI is actively working to - Comfort Ask patient - In difficult listening situations, are you sometimes overwhelmed? If yes, choose ‘Comfort’. - When listening to speech in difficult situations, do you prefer more speech detail? If yes, choose ‘Detail’ 21 MoreSound Intelligence for Oticon Real, Oticon More and Oticon Own instruments* MoreSound Intelligence at initial fitting Adjusting Environmental Configuration: When is support needed? MoreSound Intelligence (MSI) is a groundbreaking BrainHearing™ technology that provides access to the full sound scene with clear contrast and balance. A. Environmental Configuration It includes a combination of technologies designed to process the sound scene with precision. As part of the noise reduction system, MSI utilizes an on-board Deep Neural Network (DNN) that was trained on 12 million real-life sound scenes so it could learn the way the brain does naturally. The DNN allows the sounds of the world to be handled precisely and automatically allowing patients to move seamlessly across listening environments. The target is the recommended setting and a great starting point for patients. We recommend setting the Environmental Configuration during your patient’s initial fitting appointment. A B C *MoreSound Intelligence 2.0 is a feature in Oticon Real. Images in this guide depict MoreSound Intelligence 2.0/MoreSound Intelligence for Oticon Real 1, More 1, and dual-microphone Own 1 devices. Allows for setting the hearing aids to determine WHEN patients need more support (directionality and noise reduction). • Ask patient: “In which situations do you find it difficult to hear?” or “When do noisy situations go from easy to difficult for you?” • Move gray slider bar based on their response by clicking on the left or right arrow. Based on the patient's response, the light gray indicates easier environments, dark gray indicates more difficult environments. Those with poor speech discrimination scores may benefit from more separation of speech and noise — moving slider bar to left. 22 23 MoreSound Intelligence at follow-up appointment Adjusting Easy and Difficult environments: How much support is needed? C. Difficult Environment B. Easy Environment 4 3 2 1 These handles determine HOW MUCH support a patient will have in difficult environments (dark gray) These handles determine HOW MUCH support a patient will have in easy environments (light gray) 1. Neural Noise Suppression — Easy - Amount of noise suppression for difficult situations (dark gray). - Amount of noise suppression for easy situations (light gray). - Choose this control if patients are struggling in more complex environments. - Choose this control if patients are struggling in situations that are considered more simple environments. Ask patient: Do you find background sounds to be disturbing when there are many sounds around you? Ask patient: Do you find background sounds to be disturbing sometimes, even in quieter situations? 2. Virtual Outer Ear — Easy - Compensates for loss of pinna effect. - Choose this control should the patient want more/less of a front focus. - Options for Virtual Outer Ear in easy environments: 4. Sound Enhancer — Difficult - Allows for additional boost from 1000–4000kHz when MSI is actively working to control noise in difficult environments. - Choose this control should patients want more support in difficult environments. - Options for Sound Enhancer for difficult environments: - Detail - Aware - Balanced - Balanced - Comfort - Focused Ask patient: Do you want to be very aware of all sounds around you or focus a bit more on someone in front of you in quieter situations? 24 3. Neural Noise Suppression — Difficult Ask patient: When listening to speech in difficult situations, are you sometimes overwhelmed or do you prefer to have more speech detail? 25 Oticon CROS & CROS PX Quick Fitting Guide Oticon CROS & CROS PX Quick Fitting Guide (cont'd) The Oticon CROS transmitter coupled with a compatible Oticon hearing aid is a solution for people with single-sided deafness (SSD). 3.Selection step: Select CROS transmitter for the non-hearing aid ear. The CROS transmitter and receiving hearing aid will pair once you proceed with the fitting session. A CROS fitting is appropriate when hearing on the better ear is normal, whereas a BiCROS fitting is appropriate when hearing on the better ear is impaired and hearing loss must be compensated for. Oticon CROS Family Compatibility Oticon CROS (312 zinc-air) and Oticon CROS PX (rechargeable) Sirius Polaris R Polaris Oticon Intent miniRITE R Oticon Real miniRITE R Oticon More miniRITE R Oticon Real miniRITE T Oticon Play PX miniRITE R Velox S Opn S miniRITE R Opn S BTE PP Oticon More miniRITE T Opn S miniRITE T Xceed BTE SP Oticon Real miniBTE R Oticon More miniBTE R Opn S miniRITE Xceed BTE UP Oticon Real miniBTE T Oticon More miniBTE T Opn Play miniRITE T In this guide, both fitting scenarios are described in a few simple steps. Please Note: The CROS transmitter is not detected or connected to the software, but it is actively streaming throughout the fitting. Make sure both devices have fresh batteries (or are fully charged) and are turned on. 4.Fitting step: The patient can now hear streamed sound from the CROS transmitter in the receiving hearing aid. Check active streaming by running your finger along the transmitter microphone and listen for the microphone activity in the receiving hearing aid. 5.Fitting step: Go to the CROS/BiCROS tab in the left taskpane to select a mode: BiCROS, CROS, or No CROS/BiCROS. The selection of mode controls which microphones are in use. It is possible to create several programs in the hearing aid, each with its own mode. For more information on CROS transmitters go to: oticon.com/solutions/cros 1. Place the transmitter and receiving hearing aid within 20–30 cm (8–12 inches) of each other on a table or on the client’s ears. 2.Family/Selection step: Detect the hearing aid on the better ear. If the hearing aid family and/or style supports a CROS fitting, the CROS transmitter will appear for selection in the Style list for the other ear. The CROS transmitter exists as a miniRITE T and miniRITE R style. 26 27 Oticon CROS & CROS PX Quick Fitting Guide (cont'd) Oticon CROS & CROS PX Quick Fitting Guide (cont'd) 6.Fitting step, CROS mode: Ask your patient to listen to the sound coming from the right and left sides to determine the appropriate transmission level. In CROS mode, the hearing aid microphone is off by default. 8.End Fitting step: It is not possible to configure buttons and indicators for the CROS transmitter, but under the Operate Push-button tab, it is possible to see how buttons are configured on the transmitter. In Fine-tuning, choose an appropriate adaptation step (1, 2 or 3) and adjust the overall gain of the transmitted signal as needed. Be aware that beeps are configured to be High Frequency for transmitter alerts, whereas receiving hearing aid alerts are Medium Frequency by default. Go to step 8. If no changes to beeps are made by the hearing care professional, beeps will sound different from the transmitter versus receiver to help the patient distinguish between the two more easily. 7.Fitting step, BiCROS mode: It is possible to adjust the CROS input level or balance of sound coming from the CROS transmitter versus the receiving hearing aid where the microphone is on by default. The balance trimmer adjusts the CROS transmitter input level in 2 dB steps. As a default, it is set to 0, meaning equal sound from the transmitter and receiver, respectively, enters the ear canal. The receiver input level is fixed but can be adjusted in the overall gain in the Fine-tuning tab. 9.Save and Exit. Genie 2 features without CROS transmission When performing Feedback Analyzer, In-situ Audiometry and Technical Measurements,the CROS transmission is not available to ensure that the transmission does not interfere with the measurements. CROS transmission continues after exiting these functions in Genie 2. Oticon CROS fittings and Real Ear Measurements (REM) To objectively verify how the CROS transmitter is functioning and overcoming the head shadow effect, it is possible to run a REM measurement within the REM AutoFit tool in Genie 2 with the transmitter actively streaming. If an active transmitter is not desired during REM, mute or shut down the CROS device. 28 29 RemoteCare via Companion App Quick Guide for Clinicians Important information • Oticon Companion app works with: • Apple iPhone and iPad on iOS 15.0 or higher. • Android™ phones on operating system 8.0 (oreo) or higher. • Hearing aid compatibility: Specialized programming is not required prior to RemoteCare session. *All Oticon Intent, Oticon Real, Oticon More, Oticon Own, Oticon Zircon, Oticon Play PX, Opn Play, Xceed and Xceed Play hearing instruments are compatible with RemoteCare. Step 1: Getting started Open NOAH/Genie 2 and select the patient’s most recent session. 1. Click the RemoteCare box in lower left corner of screen. 2. Enter your RemoteCare credentials and click “SIGN IN” 3. Enter patient email address and click “CONTINUE” 4. Once the patient is in the virtual waiting room, click ‘START AN APPOINTMENT’ when you are ready. Note: It is only possible to start a session when the patient is already present/has started an appointment. • Oticon RemoteCare works best on WiFi, however it will also work using data. 2 • Should your patient require assistance with their phone or app, the patient may call the Oticon patient support hotline at: 855.400.9766 What features are not available through RemoteCare via Companion App? • Firmware Updater • Feedback Analyzer 1 • Real Ear Measurements • Acoustics Settings (e.g., venting settings) • Tinnitus SoundSupport™ — If a program exists, it cannot be modified during the RemoteCare session. This program will continue to work afterwards as previously programmed. 3 4 *For Custom models to be compatible, they must have 2.4 GHz Bluetooth® Low Energy wireless technology 30 31 Step 2: Conduct the session 1. 5 Click ‘CONNECT’ to detect and connect to the patient’s hearing aid(s). The status indicators turn green when the hearing aid(s) are connected. Please note the connection process may take up to several minutes. If you get a communication error, go to the ‘FAMILY’ or ‘SELECTION’ screen and connect the hearing aid(s). Once connected, proceed to ‘FITTING’. 4 2 The connection status of the hearing aids is indicated in two places: a. Connection Bar b. O ticon RemoteCare Communicator 1 a b 3 2. Program the patient’s hearing aids as you would do normally, if needed. 3. Click ‘UPLOAD’ to upload the new settings to the hearing aids. 4. Once all desired changes have been made, click ‘DISCONNECT’. The hearing aids will be disconnected from Genie 2 and will restart. Note: You can also disconnect the hearing aids from the ‘END FITTING’ screen. 5. Go to the ‘END FITTING’ screen and click ‘SAVE AND EXIT’ to save and end the session with the patient. Best practices if using In-situ Audiometry with RemoteCare Important: Use RemoteCare Communicator to communicate with your patient f a. Hearing aid status indicators b. Enable/disable camera 1 Ensure patient is in an environment with no noise 2 Turn off your microphone to avoid any unwanted noise 3 Confirm the patient is wearing the aids correctly 4 To compensate for possible delays in connection, play tones for at least two seconds and with longer than normal pauses (preferably more than two seconds) between presentations. c. Mute/unmute microphone d. Enables text messaging and communication via audio and video between you and your patient e. Upload button f. Refresh video 32 a b e c d Important Note: Please note that In-situ Audiometry whether it is conducted in the office or via RemoteCare cannot be used for diagnostic purposes. While it cannot replace in-person audiometry, it will be beneficial in cases where the patient cannot come into the office but needs to have personalized adjustments made. 33 miniFit Detect Receiver Codes ROES Receiver and Earmold Codes Description Left Part No. Right Part No. ROES Code Description Left Part No. Right Part No. REC64 60 miniFit Detect Speaker, Size 0 204565 204564 REC2 60 miniFit Speaker, Size 0 124946 124945 REC3 60 miniFit Speaker, Size 1 124595 124590 REC4 60 miniFit Speaker, Size 2 124596 124591 REC5 60 miniFit Speaker, Size 3 124597 124592 REC6 60 miniFit Speaker, Size 4 124598 124593 REC7 60 miniFit Speaker, Size 5 124599 124594 REC8 85 miniFit Speaker, Size 0 124968 124961 REC9 85 miniFit Speaker, Size 1 124969 124963 REC10 85 miniFit Speaker, Size 2 124970 124964 REC11 85 miniFit Speaker, Size 3 124971 124965 REC12 85 miniFit Speaker, Size 4 124973 124966 REC13 85 miniFit Speaker, Size 5 124974 124967 REC14 100 miniFit Speaker, Size 1 124585 124579 REC15 100 miniFit Speaker, Size 2 124586 124581 REC16 100 miniFit Speaker, Size 3 124587 124582 REC17 100 miniFit Speaker, Size 4 124588 124583 REC65 60 miniFit Detect Speaker, Size 1 212431 212430 REC66 60 miniFit Detect Speaker, Size 2 212433 212432 REC67 60 miniFit Detect Speaker, Size 3 212435 212434 60 miniFit ROES Code 60 miniFit Detect Speaker, Size 4 212437 212436 REC69 60 miniFit Detect Speaker, Size 5 204575 204574 REC70 85 miniFit Detect Speaker, Size 0 204648 204647 REC71 85 miniFit Detect Speaker, Size 1 212439 212438 REC72 85 miniFit Detect Speaker, Size 2 212441 212440 REC73 85 miniFit Detect Speaker, Size 3 212443 212442 REC74 85 miniFit Detect Speaker, Size 4 212445 212444 REC75 85 miniFit Detect Speaker, Size 5 204658 204657 REC76 100 miniFit Detect Speaker, Size 1 263473 263472 REC77 100 miniFit Detect Speaker, Size 2 263475 263474 REC78 100 miniFit Detect Speaker, Size 3 263477 263476 REC79 100 miniFit Detect Speaker, Size 4 263479 263478 REC18 100 miniFit Speaker, Size 5 124589 124584 263480 REC37 Power Mold 100 Wire, Size 1 120212 120208 REC38 Power Mold 100 Wire, Size 2 120213 120209 REC39 Power Mold 100 Wire, Size 3 120214 117854 REC40 Power Mold 100 Wire, Size 4 120215 120210 REC41 Power Mold 100 Wire, Size 5 120216 120211 REC59 Power Mold 105 Wire, Size 1 120212 120208 REC60 Power Mold 105 Wire, Size 2 120213 120209 REC61 Power Mold 105 Wire, Size 3 120214 117854 REC62 Power Mold 105 Wire, Size 4 120215 120210 REC63 Power Mold 105 Wire, Size 5 120216 120211 100 miniFit Detect Speaker, Size 5 ROES CODE EARMOLD EM9 BTE Mold EM10 RITE Mold EM11 Slim Tube Mold EM12 Power Receiver Mold* EM13 Agil RITE Power Mold EM14 MicroShell Classic** EM15 Hollow/LiteTip Mold EM16 MicroShell Detect*** 263481 100 miniFit Power Mold 100 REC80 85 miniFit REC68 Power Mold 105 100 miniFit Detect ROES Codes Earmolds 85 miniFit Detect 60 miniFit Detect ROES Codes (Compatible with Oticon Intent miniRITE R) *Compatible with 100 and 105 receivers for Oticon Real, Oticon More, Oticon Opn RITE aids. ** MicroShell is compatible with all miniRITE instruments except Oticon Intent. *** Only for Oticon Intent. 34 35 Earmold overview BTE molds Standard 13 RITE molds Oticon Intent Solid Hollow Embedded Corda Slim Tube Solid (MicroMold) Micro/IIC Hollow (LiteTip) N/A Canal/CIC MicroMold LiteTip MicroShell Detect Micro/IIC Semi-Skeleton Canal/CIC Earmolds Canal Lock Half-Skeleton Skeleton Canal Lock Skeleton Wing Lock Half-Skeleton Helix Lock Semi-Skeleton Double Lock N/A Skeleton Half Shell N/A Skeleton Wing Lock Full Shell N/A Helix Lock Tubing N/A #13 Tubing Double Lock N/A N/A Full Shell N/A N/A 60, 85 60, 85, 100, 105 60, 85 MicroMold Hollow LiteTip Embedded MicroShell Micro/IIC Power Receiver Mold Canal/CIC Half-Skeleton Semi-Skeleton 13 Double Wall Tube (3.6mm) Embedded (MicroShell) Hollow (LiteTip) Large as possible Large as possible Large as possible X Large >2.4 >2.4 1.5 Large 2.4 2.4 1.2 Medium Plus N/A 1.8 N/A Medium 1.4 1.4 0.7 (short) Small 0.8 0.8 0.7 (long) No Vent 0 0 0 Transparent Beige Light Brown Medium Brown MicroShell Skeleton Wing Lock Helix Lock N/A MicroShell Detect Double Lock Half Shell N/A N/A Full Shell N/A N/A 60, 85 60, 85 36 13 Heavy Dry Tube (3.3mm) Solid (MicroMold/BTE) Power Receiver Mold Skeleton 60, 85 OtoTherm™ 13 Heavy Tube (3.3mm) Color options for Embedded (MicroShell Detect, MicroShell, and Power Receiver Mold) Canal Lock Acrylic 13 Medium Dry Tube (3.1mm) Max Vent (default) N/A Receiver 13 Medium Tube (3.1mm) Vent size Oticon Real, Oticon More, Oticon Play PX and Oticon Opn S Solid 0.9, 1.3 BTE Mold Tubing Options Half Shell Receiver 0.9, 1.3 Silicone Dark Brown Black Red Blue (MicroShell/MicroShell Detect Only) Color Options for Silicone Material (Solid RITE and BTE molds) 100, 105 Soft Material Colors (Shore 40) Transparent Rose Yellow Red White Orange Green Blue Black 37 Style options Standard custom style variants Micro/IIC Solid mold that is as small as possible. This is the default variant for MicroMold. • Characteristics: Smallest mold that can be made to fit as deep as possible. Special option style variants Skeleton Wing Lock • Fitting range: Recommended for mild to moderate hearing losses • Candidate: Recommended for patients that prefer small deeply • Candidate: Recommended for any patient that desires complete retention with less visibility. Solid mold that is not as deep as MicroMold and more visible. • Characteristics: Provides a good seal, while eliminating potential pressure points. Features a removed helix and concha area. Helix Lock • Fitting range: Recommended for mild to moderate hearing losses. • Fitting range: Mild to moderate hearing loss. length of the impression is sufficient. • Candidate: An option for patients that have a less defined, flat concha bowl. This style can also be a choice for special populations where ear anatomy cannot accommodate other retention styles. Canal mold which additionally provides enhanced retention in the concha area. • Characteristics: A canal style that has an added lock along the edge of the concha and antitragus to provide additional retention. Canal lock length will vary with patient anatomy. Half Shell • Fitting range: Recommended for mild to moderate hearing losses. • Fitting range: Recommended for moderate to severe hearing losses. Half Skeleton is a Half Shell mold with the mold being cut away in the concha area. • Characteristics: Provides stable placement, proper orientation, good seal, retention, and ease of insertion. • Fitting range: Recommended for mild to moderate hearing losses. • Candidate: Suited for individuals with dexterity problems or difficulty orienting the earmold. Full Shell • Fitting range: Recommended for mild to moderate hearing losses. • Candidate: Recommended for ears where complete retention is needed. Semi Skeleton • Fitting range: Recommended for moderate to profound hearing losses. • Candidate: Ideal for ears where an acoustic seal is essential in achieving an effective fitting, particularly for high gain instruments. Skeleton style mold is a relative of the full shell with the mold being cut away in the concha creating the ring around the bowl of the ear. • Characteristics: Maximizes retention and ensures a stable placement in the ear canal. Semi Skeleton molds are designed with the concha removed for retention. • Characteristics: Includes two retention points in the concha and helix offering enhanced retention with minimal material. • Fitting range: Recommended for mild to moderate hearing losses. Universal earmold design provides a good seal. • Characteristics: This style takes advantage of the full ear for optimal retention and a good seal. • Candidate: This is recommended for ears with a shallow concha or high helix where additional retention is needed and there are concerns regarding dexterity. Skeleton Seated in the concha area this mold is created by removing the anti-helix and parts of the upper concha area. • Characteristics: This mold is utilized when seal, retention and ease of insertion is necessary. • Candidate: Ears with a defined concha bowl in need of retention. Half Skeleton Primary point of retention in the helix with minimal visibility. • Characteristics: Mold extends under the helix for retention. • Candidate: Recommended when a larger mold is preferred and the canal Canal Lock • Characteristics: Same retention as a Skeleton Lock with significantly reduced material in the tragus area allowing for a deeper fitting mold and more appealing fit. • Fitting range: Recommended for mild to moderate hearing loss. recessed molds. Canal/CIC Improved version of the skeleton lock with less material for a smaller mold. Double Lock Special option for cases where an additional point of contact will assist with fit. • Characteristics: Canal mold with additional retention at crux of the helix and the concha area. • Fitting range: Recommended for mild to moderate hearing losses. • Candidate: Usually for remake cases where the canal lock is well placed and an additional contact point is needed to keep the patient from pushing the mold deeper, inadvertently causing a floating canal lock. • Candidate: Consider Semi-Skeleton as a great first option for patients in need of retention (short/narrow canals, difficulty inserting domes). The limited visibility coupled with minimal contact points help to provide a cosmetically appealing look while providing better retention than canal locks alone and offering better ease of insertion. 38 39 Earmold instant fit options Notes When fittings don't require a custom earmold, Oticon offers a selection of instant fit options. For your reordering convenience, ROES part numbers are located on pages 34. miniFit Earpiece Compatibility Overview Oticon Intent, Oticon Real and Oticon More vs Oticon Opn S miniFit earpieces Open Dome OpenBass Bass Dome Bass Dome Dome double vent single vent Power Dome Grip Tip open Grip Tip closed Oticon Intent, Oticon Real and Oticon More (miniFit speaker) - 60 85 60 85 100 - 60 85 100 60 85 60 85 Oticon Opn S, Opn™ and Opn Play™ (miniFit speaker) 60 85 - 60 85 100 60 85 100 60 85 100 60 85 60 85 Grip Tip open Grip Tip closed Large/ Small Large/ Small Vent No Vent Instant Fit Options miniFit earpieces Open Dome* OpenBass Bass Dome Bass Dome Dome** double vent single vent* Power Dome Domes & Grip Tips 6mm 8mm 10mm - 5mm*** 6mm 8mm 10mm 12mm 6mm 8mm 10mm 12mm Grip Tips Grip Tip provides an instant fit option that is more durable than domes. Soft flexible tips shape comfortably to most ears; the slightly tacky texture helps prevent slippage. 6mm 8mm 10mm 12mm 6mm 8mm 10mm 12mm *For Opn S products only **For Oticon Intent, Oticon Real and Oticon More products only ***For size 60 speaker only. Compatible with Oticon Intent, Oticon Real, Oticon More, and Oticon Opn S. Earmold Ordering Flexibility — if earmolds are not ordered at time of initial fitting, they are still able to be ordered for NO CHARGE during the hearing aid trial period (180 days). To order earmolds after the initial order is placed, this can be done so through a Service Order in ROES. Earmold remake policy — 180 days, one-time remake due to poor fit. The remake must be same earmold model (i.e. MicroShell to MicroShell with canal lock). If change in earmold model, a new order will be required. 40 41 Oticon Intent chargers Oticon Intent SmartCharger Oticon Intent charging for both Oticon Intent Desktop and Oticon Intent SmartCharger Desktop charger Oticon Intent SmartCharger SmartCharger • Power bank • Protective Lid • Advanced contact charging • Quick charge in 15 minutes • Fitting during charging available • LED located on back of charger • Advanced Contact Charging • Quick charge in 15 minutes • Fitting during charging available • LED located on the back of the charger Charging time 15 min 30 min 60 min 120 min (full) Use time* 4 hours 8 hours 16 hours 20 hours Up to 4 hours depending on charging level Power bank and hearing aids Up to 6 hours depending on charging level Chargers 33% reduction in charging time Power bank battery Charging status is indicated via LED Hearing aid LED light charging status SmartCharger miniRITE fully charged Charging — Low battery Charging — At least 4 hours of use* Charging Fully charged ORANGE pulsating blink ORANGE LED patterns while connected to a power source GREEN Battery too low to recharge the hearing aids (pulsing) ORANGE pulsating blink ORANGE steady GREEN steady LED patterns while disconnected from a power source 70–100% 40–70% Less than 40% *Expected use time for rechargeable battery depends on use pattern, active feature set, hearing loss, sound environment, battery age, and use of wireless accessories. 42 Battery too low for a full charging cycle (pulsing) ORANGE pulsating blink GREEN steady 43 Oticon SmartCharger charging times Oticon Real, Oticon Play PX and Oticon More chargers miniBTE Oticon SmartCharger miniRITE* Your choice of two convenient chargers 4 hours Oticon Real, Oticon Play PX, and Oticon More (Polaris R and Polaris instruments) Fully charged power bank battery miniBTE SmartCharger Up to 8 hours miniRITE** Fully charged power bank and hearing aids • Protective Lid • Power Bank • Drying Capabilities Charging the SmartCharger Chargers When the charger is connected to a power source, the LEDs on the back of the charger indicate the charging status of the power bank. miniBTE Oticon Real, Oticon Play PX, and Oticon More (Polaris R and Polaris instruments) Charging (battery too low to recharge the hearing aid) Desktop Charger Charging miniRITE Fully charged • Easy insertion and removal • Contact Free† • Quick charge† † ORANGE blink ORANGE steady GREEN steady Power bank function *Compatible with Oticon Real and, Oticon More instruments. **Oticon miniRITE SmartCharger is compatible with Oticon More devices on Firmware 1.1.1 or newer. † Features for both SmartChargers and Desktop Chargers. Oticon miniRITE Hearing Aids 3 hours Fully charged 1 hour 50% charged 30 mins 25% charged When the charger is disconnected from power, the LEDs on the back of the charger indicate the charger’s power bank battery level. Your patient can check the remaining battery level by opening the SmartCharger’s lid. Three full charging cycles of two hearing aids Two full charging cycles of two hearing aids One full charging cycle of two hearing aids Battery too low for a full charging cycle ORANGE blink GREEN steady Oticon miniBTE Hearing Aids 44 3.5 hours 1 hour 30 mins Fully charged ~40% charged ~20% charged Charging times apply for both the SmartCharger and Desktop Charger *Oticon mininRITE SmartCharger is compatible with Oticon More devices on Firmware 1.1.1 or newer 45 How to pair hearing aids to a smartphone PAIRING WITH APPLE For pairing iPhone or iPad with Oticon 2.4 GHz Bluetooth® enabled hearing aids. 1. Begin by putting your hearing aid into pairing mode by turning the hearing aids off and back on, by either using the button or placing them into a charger. 2. On your device go to Settings > Accessibility > Hearing Devices 3. Your device will search for the hearing aids, once discovered the hearing aids will appear on the screen. 4. Choose 'Pair' for each hearing aid. Empower your patients. Support your success. Oticon Companion combines the best of the Oticon ON and Oticon RemoteCare apps, plus new features and functionality based on input from users and hearing care professionals. It’s an all-in-one solution that improves the user experience, helps ease acceptance, and inspires your patients to get the most out of their hearing aid experience. Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC. PAIRING WITH ANDROID For the best functionality, we recommend pairing all Android phones through the Oticon Companion App. The Oticon Companion app is available for Android™ and iPhone/iPad 1. From the device, search for Oticon Companion in the App Store or Google Play Store. 2. Follow the prompts to install the app. New for Oticon Intent Introducing Bluetooth® LE Audio with Android Devices. Hands-free communication is only available for Sirius platform instruments with select Android devices. Please visit oticon.com/support/compatibility for more information. *A ndroid™ devices need to support ASHA to allow direct streaming. Please visit oticon.com/support/compatibility for more information. **Only for hearing aids with 2.4 GHz technology. 46 More intuitive, discreet control What’s in it for your patients: • New interface with improved usability on phone and Apple Watch®* • Intuitive hearing aid control What’s in it for you: • Reducing stigma and easing acceptance • More opportunities for patient satisfaction Companion App 1. Begin by opening the Companion App. 2. Follow the directions on how to connect to the hearing aids: a. Turn the hearing aids off and back on to put it into pairing mode b. The aids should appear on the screen c. Follow the prompts on the screen to connect ASHA compatible Android devices*, allow direct streaming to Sirius, Polaris R and Polaris** hearing aids. Greater support in noise What’s in it for your patients: • Toggle on SpeechBooster** to enhance speech and reduce background noise What’s in it for you: • Giving your patients more options for speech clarity and comfort in noise *For Apple Watch Series 4 or later running watchOS® 8 or later. **Only available for Oticon Intent, Oticon Real, Oticon More, Oticon Own with 2.4GHz, Oticon Play PX, Oticon Opn S, Oticon Opn Play, Oticon Xceed, Oticon Xceed Play. 47 More personalization options What’s in it for your patients: • Remember volume control*** What’s in it for you: • Set programs for your patients based on lifestyle and usage • New Sound equalizer to easily fine-tune microphone sound*** • Helping your patients feel more in control • New Streaming equalizer interface Simple in-app help and support What’s in it for your patients: • Step-by-step proactive troubleshooting proposals • News and notifications What’s in it for you: • Saves you time with fewer return visits for small fixes • Reduces usage downtime • Automatic firmware updates keep things running smoothly Guide for hands-free communication with Apple® Ready for everyone on the Sirius, Polaris R, and Polaris platforms Hands-free communication is available for the following hearing aids: Oticon Intent,Oticon Real, Oticon More, Oticon Own with 2.4 GHz Bluetooth® and Oticon Play PX. For patients who already have Oticon More, the hearing aid firmware must be updated to at least 1.3.0 by the hearing care professional to enable hands-free communication functionality. Hands-free communication is available with iPhone 11 or later running iOS 15.2 or later, and iPad running iPadOS® 15.2 or later. Please visit oticon.com/support/compatibility for more information and to see which devices are compatible. • Battery time remaining† as well as percentage • “Find my hearing aids” How it works Companion App Updated HearingFitness™ feature*** What’s in it for your patients: • Intuitive goal-setting tool helps new patients through their adjustment period by encouraging usage What’s in it for you: • Streamline appointments • Wear-time data helps you to customize and optimize fittings Integrated RemoteCare What’s in it for your patients: • Everything in one app • Follow-up appointments and fine-tuning from the comfort of their home or other real-life listening situations What’s in it for you: • All the benefits of telehealth that have been shown to improve patient satisfaction Make or receive call on iPhone or iPad** Hearing aid shifts to “hands-free communication” and captures wearer’s voice Caller’s voice is streamed directly into hearing aids. Hang up when call is complete on iPhone or iPad** • Gain efficiency and convenience **Note: Oticon Intent, Oticon Real and Oticon Own hearing aids (with 2.4 GHz Bluetooth) are able to accept or reject phone calls using a push button. A firmware update is required for Oticon More (1.4.0), Oticon Zircon and Play PX (1.2.0) in order to have this functionality. ***Only available for Oticon Real Instruments on firmware 1.1.0 or later and Oticon Intent. †Time remaining option only available for rechargeable Sirius, Polaris R and Polaris instruments with the latest firmware. Oticon Intent hearing aids have the additional functionality of accepting or rejecting phone calls by tapping one of the aids. 48 49 Notes 50 Notes 51 Accessories Remote Control 3.0 ConnectClip EduMic BTD800 Phone Adapter 2.0 Accessories TV Adapter 3.0 Learn more about our wireless connectivity accessories at oticon.com/connectivity 52 53 ConnectClip Quick Start Guide PAIRING CONNECTCLIP WITH MOBILE PHONE 1. Pair the ConnectClip with the hearing aids before pairing ConnectClip with the mobile phone. 2. P lace ConnectClip in Pairing mode. Press and hold the multi-button AND volume up button for about 6 seconds (A) until status BLINKS BLUE PAIRING CONNECTCLIP WITH HEARING AIDS 1. Ensure ConnectClip is powered off. Press and hold multi-button for approximately 6 seconds until power indicator OFF 2. Turn both hearing aids OFF and back ON. (Please see the Instructions For Use — Turn hearing aids ON/OFF for your device) 3. The hearing aids will now be ready for first time connection with the ConnectClip. You now have 3 minutes to complete the pairing. 4. T urn ON ConnectClip. Press and hold multi-button for approximately 3 seconds until power indicator shows STEADY GREEN The ConnectClip will be in pairing mode for about 3 minutes. 3. Enable pairing on mobile phone. Turn on Bluetooth. Search for and connect to/pair with ConnectClip This is normally in the Settings/Bluetooth section of the phone. nter a pin code. If the phone requests a pin code enter 4. E 0000 (four zeros). 5. Pairing complete. Pairing complete with mobile phone is indicated by status STEADY BLUE UNPAIRING CONNECTCLIP 5. ConnectClip will now search for the hearing aids. Status indicator BLINKING YELLOW Accessories 6. P lace ConnectClip and both hearing aids close to each other (maximum distance is 8 inches) 7. C onnection established with hearing aid(s) is indicated by status indicator STEADY YELLOW Press and hold the multi-button, volume up and volume down for 10 seconds to clear all Bluetooth pairings, indicated by the status indicator light BLINKING RED. LISTENING TO MUSIC If connected to a mobile phone or other paired device through Bluetooth, the music played on the phone/device will automatically be played in the hearing aids. STATUS ORANGE You do not need to press any buttons or change anything on the ConnectClip. 54 55 RECEIVING CALLS REMOTE CONTROL When ConnectClip is not streaming sound it doubles as a remote control for the hearing aids. Phone connected: When the ConnectClip is turned on and is in range of the mobile phone it will automatically connect to the mobile phone. The status indicator is STEADY BLUE Next program — Press and hold for 3 seconds for next program Multi-button Phone ringing: When the phone rings your patient will hear a ring indicator (and, if available, the ring-tone from your phone) in your hearing aids. The status indicator will BLINK GREEN Answer call: Either a short press of the multi-button (A) — or answer the call from the mobile phone. Volume up — short press Mute hearing aid microphones — long press on volume down button Volume down — short press A Short press volume up or down will unmute Once the call is connected status will change to STEADY GREEN End call: Either a short press of the multi-button (A) — or hang up the call from the mobile phone. Status STEADY BLUE A IMPORTANT: When used as a remote control, the maximum distance between ConnectClip and hearing aids is 6 feet. OVERVIEW CONNECTCLIP BLINKING PATTERNS REMOTE MICROPHONE Press and hold multi-button for approximately 3 seconds to change mode. Mode change is confirmed by an audible indication in the hearing aids. STATUS MAGENTA IMPORTANT: Attach the ConnectClip to the speaker's clothing about 8 inches below their mouth. Make sure the microphone is pointing towards the mouth and is not covered by clothes, ties, scarves, in a shirt pocket, etc. Your patient may also use the lanyard provided to hang the ConnectClip over the speaker's clothes. 56 Status Power Description Blinking yellow Searching for hearing aids Steady yellow Hearing aids connected. Not connected to a phone. Blinking blue Searching for mobile phone (pairing) Steady blue Connected to a mobile phone Steady green On a call Blinking green Incoming call Steady orange Music, Mobile Phone Steady magenta Remote microphone mode Blinking magenta Remote microphone reconnecting Description Steady red Battery low Steady green Turned on — not charging Blinking green Turned on — charging Fading green Turned on — charging complete Blinking orange Turned off — charging Steady orange Turned off — charging complete 57 TV Adapter 3.0 overview Troubleshooting Status indicator Power indicator Rotating clip Microphone Multi-button Volume up Power indicator TV indicator Volume down Charging socket Problem Action No power/no LED light Check ConnectClip is paired with the hearing aids Does the status light show steady yellow or blue? If not, see the Instructions for Use. Included Setup Power RCAL+R TOSLINK In and Out Mode • Instructions for Use • Power supply • TV Adapter — black • TOSLINK optical cable 6.5 feet (2m) • SCART to RCA stereo cable • Minijack 3.5mm to RCA converter Has ConnectClip been turned off or disconnected? Reconnect to the hearing aids by turning ConnectClip off and on again. Note: ConnectClip needs to be within 6 feet of the hearing aids. There’s no sound from the ConnectClip Check the battery power Mode Does the power indicator light show steady green? Power on, not paired to any hearing aids Check ConnectClip is in remote microphone mode Does the status indicator light show steady magenta? Pairing complete (steady light 30 secs) Check ConnectClip is attached properly Power on, not streaming Is it in an upright position, close to the mouth and not covered by clothes? Check the volume and range Is the range within 65 feet? The sound is too quiet or too loud Adjust the microphone volume with the volume up and volume down buttons. TOSLINK inserted and streaming (invalid signal)* You can also charge it up during breaks. Note: Battery life in remote microphone mode is 8.5 hours. 58 NoRCA/Audio input TOSLINK inserted and streaming (digital) Turn ConnectClip off whenever not in use TV indicator RCA inserted and streaming Try increasing the microphone volume with the volume up button. Note: The hearing aid wearer can control the volume with the Oticon Companion. ConnectClip runs out of battery Power indicator Fault condition* No light Blinking Fading Steady *Try other input connection 59 Using TV Adapter 3.0 Step 1: Phone Adapter 2.0 with ConnectClip The very first time the ConnectClip is used with the Phone Adapter, it must be paired to the Phone Adapter. Connect the TV Adapter 3.0 box to the television See the Instructions for Use booklet that comes with the TV adapter. Four methods are available to support a wide variety of connection needs. Step 2: Turn both hearing aids off and back on For pairing: (Please see the Instructions For Use Turning Hearing Aids On/Off for your device.) Step 3: 1. Make sure the Phone Adapter is powered on, i.e. the power indicator is steady green. 2. Press the multibutton AND volume up button on the ConnectClip (B) for about 6 seconds until status indicator starts blinking blue. Start TV sound using the hearing aids To listen to TV, simply make long presses on the button on the hearing aids to cycle through the programs until you reach the TV listening program. The program cycle will depend on how many programs have already been set up. To stop the sound from the TV, simply cycle back to the desired program in the hearing aids. Step 4: Alternatively, you can also start TV sound and adjust volume with the optional hearing aid Remote Control 3.0 accessory. Note: The optional Oticon Companion App also lets you access the TV listening program and adjust volume control. 3. Place the ConnectClip on top of the Phone Adapter — the pairing takes around 20–60 seconds. 4. The pairing is completed when the power indicator on the Phone Adapter and the status indicator on the ConnectClip turns steady blue. Pairing is done only once and will normally not have to be repeated. Status Pairing ConnectClip ConnectClip Status P1 P2 ConnectClip Power TV Phone Adapter Description ConnectClip and Phone Adapter on B ConnectClip in pairing mode Change program Pairing complete Adjust the volume by pressing up or down briefly. Repeat the brief press for further adjustments. Steady Blinking Power Incoming calls Make sure that your patient is able to speak into the ConnectClip microphone (A). When the landline phone rings, your patient will hear an incoming call alert in the hearing aids. The phone indicator on the Phone Adapter will blink green and at the same time the status indicator on the ConnectClip will blink green (B). Press the multibutton on the ConnectClip briefly (C) to answer the call. You will hear a short confirmation beep in the hearing aids. The status indicator on the ConnectClip and the phone indicator on the phone adapter will now be steady green. Reset TV Adapter 3.0: Press and hold the setup button for more than 5 seconds. Indicators will fade blue to indicate no pairings. Re-pair by following the steps outlined above. 60 To end the call, simply press the multibutton on the ConnectClip briefly and the status indicator turns blue. 61 Phone Adapter with ConnectClip (cont’d) Connecting to a phone line and landline phone Place the Phone Adapter in a suitable spot near the landline phone or base station. Outgoing calls How to make a call 1. Unplug the phone line from the landline phone (or base station).* 2. Plug the phone line from the wall outlet into the Phone Adapter “IN” connector. Make sure that your patient is able to speak into the ConnectClip microphone (A). 3. Plug the phone cable from box 2 in the Phone Adapter “OUT” connector. 4. Plug the other end of the phone cable into the landline phone (or base station).* 1. To make a call press the ConnectClip multibutton briefly (B). The hook is now off and you will hear a dial tone in the hearing aids. The status indicator on the ConnectClip and the phone indicator on the Phone Adapter will turn steady green. Lift off the handset from the landline phone — the dial tone should be audible from the handset speaker. 2. Pick up the handset on the landline phone (or press “Call” on the portable phone) and dial the phone number (C) as you normally do to make a call. * If the main phone or base station does not have a detachable plug for the landline connection, 3. After a short while your patient will hear the call tone in the hearing aids indicating that the call is now connected through the ConnectClip and hearing aids. try using an alternative phone or a technician must be contacted to complete the installation. You can now put the handset back on (or press “end call” on the portable phone). To end the call, simply press the multibutton on the ConnectClip briefly. Box 2 1 Note: Make sure to put the handset correctly back on the phone — otherwise the phone line will block for incoming calls. 1. 2 C 4. 2. 3. Making a call ConnectClip Status ConnectClip Power Phone Adapter Description ConnectClip and Phone Adapter are connected Press the multibutton on the ConnectClip briefly and you will hear a dial tone in the hearing aids Steady 62 Blinking 63 Remote Control 3.0 The remote control is a personal device intended to be used with one set of hearing aids. Please see below steps for pairing and using the Remote Control 3.0. Step 1: Before the remote control can be used, it needs to be paired with the hearing aid(s) EduMic overview LED Power indicator LED Status indicator Check that the remote control has working batteries by pressing any button. (The status light at the top should light up if the batteries are good.) Step 2: Begin by opening the battery drawer for non-rechargeable hearing aids. For rechargeable hearing aids, either use the push-button or place them in and out of the charger. Step 3: Place both of the hearing aids within range of the remote control. (within 20 cm, approximately 7 inches) Step 4: Press and release any button. You will see a brief green light. Step 5: When the status light on the remote control lights up steady green for 10 seconds the devices have been paired successfully. Rotating clip Attaches to the lanyard or clothes Micro USB charging FM Connector for Universal Receiver Operating Range You can operate your hearing aids with the remote control from a distance of up to 1.8 meters. (approximately 6 feet) Step 6: Your patient can change hearing aid programs and volume with the Remote Control. Mute Use the mute function to silence the hearing aids while wearing them. Press and hold the volume down button for approximately 2 seconds until the status light turns off, to mute the hearing aids. Unmute Briefly press any button on the remote control to unmute the hearing aids. Microphone Included with EduMic: Button ON, OFF, mute, telecoil and clear pairings 3.5 mm jack input • Instructions for Use • Adjustable lanyard • Wall charger • USB charger cable • 3.5 mm jack cable • FM protective skin Clear Pairings: Press and hold all three buttons together at one time for 5 seconds. The light indicator will blink on, off, on. When it remains off, release the buttons. The Remote Control light indicator will turn back on. When it turns off, the remote has been cleared of pairings. 64 65 EduMic LED indicator overview LED indicator overview How to use EduMic How to turn EduMic ON/mute Mute/unmute Turn ON 1 Status indicator A steady light indicates you are sending sound. A flashing light indicates that EduMic is muted. White Start-up Flashing blue Pairing in progress Green ON/microphone mode Flashing green Mute in microphone mode Yellow Jack/FM mode Flashing yellow Mute in jack/FM mode Red Pairings cleared Magenta Telecoil mode Flashing magenta Mute in telecoil mode 2 3 When the power indicator flashes RED, there is approx. 2 hours of battery life remaining. White Start-up Green Fully charged Flashing yellow Charging Flashing red Battery low Wait for 10 seconds until the status indicator turns GREEN. 1 To mute EduMic, briefly press the button. 2 To unmute, briefly press the button again. EduMic is now ON. Turn OFF 1 Press the button for 2 seconds until the status indicator turns OFF. EduMic is ON EduMic is muted Getting started: Pairing the hearing aids EduMic and the hearing aids need to be paired before use. You only need to pair the hearing aids once. 1 Power indicator Charging time for full charging is 2.5 hours. A quick 30 minute charge during a break provides approx. 2.5 hours of use. Turn EduMic ON by pressing the button for 2 seconds until both indicators turn WHITE. Then, release the button. 2 3 Ensure EduMic is ON. Turn both hearing aids OFF and back ON. (Please see the Instructions For Use-Turn hearing aids ON/OFF for your device.) 1 When the status indicator turns green, EduMic is paired with the hearing aids. 2 Confirm the patient can hear your voice in both hearing aids through EduMic. Place the hearing aids within 7-8 inches of EduMic. The status indicator flashes blue during pairing. Max 7-8 inches Clearing Pairings: Ensure EduMic is turned on. Press and hold down the button for 12 seconds until the status indicator turns RED. All pairings with hearing aids are now cleared from EduMic. 66 67 How to use EduMic (cont'd) Use of the lanyard Enter telecoil mode The distance from your mouth to the microphone on EduMic should be a maximum of 7–8 inches. Telecoil gives direct access to teleloop systems typically found in theaters, places of worship, or lecture rooms. This symbol or a similar sign is shown wherever a teleloop has been installed. 1 2 Attach EduMic to the lanyard. Hang the lanyard around your neck and adjust the distance to your mouth. 1 For the comfort of the patient: Max 7–8 inches ! Be aware that when touching EduMic, noise is sent to the hearing aids. Mute EduMic while you are handling it. Audio connections 1 2 Plug in the 3.5 mm jack cable to send sound to the patient's hearing aids from external sound sources like sound field systems, smartboards or PC/tablets, etc. 1 The status indicator flashes MAGENTA. Ensure EduMic is turned OFF Press and hold down the button for 10 seconds until the status indicator turns MAGENTA. Press the button briefly to mute the audio stream from EduMic. To unmute, press the button briefly again. 2 To exit telecoil mode, press the button for 2 seconds until the status indicator is off. EduMic is now in telecoil mode and the EduMic microphone is disabled. The range of operation is 10 ft. ! EduMic should not be worn close to pieces of jewelry or other hard objects. Use the jack cable 2 Mute/unmute connection EduMic is in telecoil mode Connection is muted Mute/unmute connection 1 2 To mute the connection, press the button briefly. The status indicator flashes yellow. To unmute, press the button again briefly. When the cable is connected, the status indicator turns YELLOW, and the EduMic microphone is disabled (OFF). Unplug the cable from EduMic to use the microphone. Use of FM connection 1 68 Plug in the FM receiver (not included) to send sound to the patient's hearing aids from classroom microphone systems like Oticon Amigo. Ensure the EduMic is placed within 9.5 feet from the hearing aids. EduMic is connected with cable or FM receiver Connection is muted 69 How to pair ConnectClip to BTD-800 USB dongle and set as the audio source Step 1 Place ConnectClip into pairing mode by pressing the multi-button and volume up button (A) for 6 seconds until the status light blinks blue. The LED lights will turn on and show green and flashing blue. Step 2 Plug BTD-800 USB dongle into the USB port on the computer, allow the computer to detect and connect to the dongle. Step 3 Press and hold the side button on the BTD-800 USB dongle for 3 seconds or until the LED light starts flashing red then blue. Step 4 Pairing is complete once the dongle and ConnectClip status light turn solid blue. Step 5 Step 6 70 Go to the Windows Start menu and follow this path: Control Panel > Hardware and Sound > Sound > Right click on Headset Earphone — Sennheiser BTD 800 USB for Lync -> Select “Set as Default”. Now you are ready to stream audio from the computer. The status indicator light on the ConnectClip will display orange when audio is being played through a paired computer. Status light will change from orange to a very light blue (almost white) color when audio is turned off. How to set up the BTD-800 USB dongle as the audio source on your Apple® computer Step 1 Follow the ConnectClip and BTD-800 USB dongle pairing instructions mentioned on page 1. Go to the Apple logo in top left corner of the screen and follow this path: System Preferences > Sound > click on the Output tab and select the Sennheiser BTD 800 USB for Lync. Step 2 Step 3 At this point the BTD 800 is connected for audio out. If you want to use the BTD 800 and ConnectClip as a full headset then click on the Input tab and select the BTD 800. Step 4 The status indicator light on the ConnectClip will display orange when audio is being played through a paired computer. Status light will change from orange to a very light blue (almost white) color when audio is turned off. ConnectClip can also be paired to Apple computers without a BTD-800 USB. Complete the pairing process by going to the "System Preferences" > "Bluetooth" menu. Once ConnectClip is in pairing mode, it will appear in the Bluetooth menu as ConnectClip 1.0. 71 Clearing pairings accessories and devices ConnectClip Press and hold Multi-button, Volume UP AND Volume Down for 10 seconds to clear all Bluetooth Pairings. Indicated by status indicator light BLINKING RED. TV Adapter Oticon firmware update history overview Firmware update history for Oticon Real hearing aids Oticon Real Firmware number 1.0.1 General updates for improved connectivity and performance 1.1.0 Compatibility with new functionalities in the Oticon Companion app: Reset System: Press and hold the setup button for more than 5 seconds. Indicators will fade blue to indicate no pairings. Repair with instructions on page 59. Remote Control 3.0 Press and hold all three of the buttons together at one time for 5 seconds. • Sound Equalizer and HearingFitness™. • Remember volume setting in all hearing aid programs. General updates for improved connectivity and performance. Firmware update history for Oticon More hearing aids Oticon More Firmware number 1.0.1 1.0.2 Streaming and hearing instrument performance improvements 1.1.1 Oticon More compatibility with CROS and CROS PX SmartCharger compatibility Use of the MicroShell Introduction of MyMusic Fixed streaming volume for the TV adapter via the ON app 1.3.0 1.4.0 Compatibility with Corda miniFit 1.3 mm Push-button handling of hands-free calls 1.4.1–1.4.3 General updates for improved connectivity and performance 1.4.4 (12/23) Improved connectivity to ConnectClip Performance and connectivity improvements for iOS and Android devices Improved ‘battery time left’ estimations in the Companion app. 73 Firmware Updates 72 Compatibility with hands-free communication Updated volume control settings for streamed sound from TV Adapter 3.0 Android Devices Bluetooth settings • Click on Cogwheel next to hearing instruments • Choose “unpair” Enhanced Bluetooth® performance and stability Improved handling of multiple Bluetooth devices Apple Devices Under settings app • Accessibility • Hearing Devices • Click on Instruments • Scroll to bottom of page and click on Forget Devices • Click “Forget” New functionality/improvements Enhanced stability of connection to Android™ devices EduMic Ensure EduMic is turned on. Press and hold down the button for 12 seconds until the status indicator turns RED. All pairings with hearing aids are now cleared from EduMic. New functionality/improvements Firmware number 1.2.0 New functionality/improvements Oticon Government Services Price List Group 1 (Custom Instruments) — $348.40 1.2.1–1.2.3 General updates for improved connectivity and performance Oticon Own 1 1.2.4 (12/23) Improved connectivity to ConnectClip Group 2 (BTE Rechargeable) — $401.70 Performance and connectivity improvements for iOS and Android devices Oticon Real 1 miniBTE R Improved ‘battery time left’ estimations in the Companion app. Group 2 (Behind-The-Ear Instruments) — $321.36 Oticon Real 1 miniBTE T Xceed 1 BTE Super Power Firmware update history for Oticon Own hearing aids Opn S 1 BTE Plus Power Xceed 1 BTE Ultra Power Firmware number Group 3 (RITE Non-Rechargeable) — $349.44 New functionality/improvements 1.0.1–1.0.3 General updates for improved connectivity and performance 1.0.4 (12/23) Improved connectivity to ConnectClip Performance and connectivity improvements for iOS and Android devices Improved ‘battery time left’ estimations in the Companion app. Firmware update history for Companion app Firmware number New functionality/improvements Oticon Real 1 miniRITE T Group 3 (RITE Rechargeable) — $436.80 Oticon Intent miniRITE R — NEW Oticon Real 1 miniRITE R Oticon Play PX miniRITE R Group 4 (Wireless Systems) TV Adapter 3.0 $94.18 ConnectClip $123.21 1.0.0 Initial release Phone Adapter 2.0 $56.94 1.1.0 Apple Watch® compatibility EduMic $379.60 Background updates Group 5 (Earmolds) Introduction of Sound Equalizer*, Hearing Fitness™*, Firmware Update feature (minor updates only), and Remember Volume* All molds Widgets for Android Remote Control 3.0 Updates to contextual troubleshooting Group 7 (CROS) Near and Far indicators for Find my hearing aids Oticon CROS Fixes for: Group 7a (CROS Rechargeable) • Battery level report issues, Oticon CROS PX (Rechargeable) • HearingFitness data capturing issue Repair Pricing (6 month warranty) • Oticon Real new features requiring uninstall/reinstall to show in app resolved. ITE $112.68 BTE $114.76 1.2.0 1.2.1 Additional background updates 1.2.2 1.3.0 Firmware Updates Products and pricing Compatibility with Corda miniFit 1.3 mm Push-button handling of hands-free calls $22.88 Group 6 (Remote Controls) $92.56 $310.96 $388.96 Chargers Update allows compatibility with Opn™ hearing aids, without the latest FW update 6.1. Desktop Charger (miniBTE and miniRITE) $128.96 SmartCharger (miniBTE and miniRITE) $171.60 • Improved connectivity Accessories • Dark mode BTD800 Bluetooth Dongle • Charging status and RemoteCare while charging (Intent Only) Products & Pricing Firmware update history for Oticon Play PX and Oticon Zircon hearing aids $50.00 • Hearing Fitness notifications (Real and Intent Only) 74 *For Oticon Real instruments only 75 Products & Pricing Hearing aid parts overview RITE parts NEW miniFit Detect Receiver Options (Oticon Intent) 271186 Complete Speaker Kit — $675 • 60 and 85 receivers available in lengths 0–5 No. 60 miniFit Detect No. 100 miniFit Detect 204564 60 miniFit Detect Speaker, 0R 263472 100 miniFit Detect Speaker, 1R 212430 60 miniFit Detect Speaker, 1R 263474 100 miniFit Detect Speaker, 2R 212432 60 miniFit Detect Speaker, 2R 263476 100 miniFit Detect Speaker, 3R 212434 60 miniFit Detect Speaker, 3R 263478 100 miniFit Detect Speaker, 4R 212436 60 miniFit Detect Speaker, 4R 263480 100 miniFit Detect Speaker, 5R 204574 60 miniFit Detect Speaker, 5R 263473 100 miniFit Detect Speaker, 1L 204565 60 miniFit Detect Speaker, 0L 263475 100 miniFit Detect Speaker, 2L • Compatible with existing dome options • Receivers use ProWax miniFit • Speaker embedded custom mold option • Available in lengths 1–5 • Service required for change in length • 105 is only available in a custom mold • 60 and 85 utilize ProWax miniFit • 100 and 105 utilize ProWax Standard miniFit Receiver Options (Oticon Real, Oticon More, Oticon Play PX Oticon Opn S) 212431 60 miniFit Detect Speaker, 1L 263477 100 miniFit Detect Speaker, 3L 212433 60 miniFit Detect Speaker, 2L 263479 100 miniFit Detect Speaker, 4L 212435 60 miniFit Detect Speaker, 3L 263481 100 miniFit Detect Speaker, 5L 212437 60 miniFit Detect Speaker, 4L 204575 60 miniFit Detect Speaker, 5L No. 85 miniFit Detect 204647 85 miniFit Detect Speaker, 0R • 60, 85 and 100 fitting levels 212438 85 miniFit Detect Speaker, 1R • 60 and 85 receivers available in lengths 0–5 212440 85 miniFit Detect Speaker, 2R 212442 85 miniFit Detect Speaker, 3R • 100 receivers available in lengths 1–5 212444 85 miniFit Detect Speaker, 4R • Compatible with existing dome options 204657 85 miniFit Detect Speaker, 5R • ProWax miniFit 204648 85 miniFit Detect Speaker, 0L 212439 85 miniFit Detect Speaker, 1L • Speaker embedded custom mold option • Available in lengths 1–5 • Service required for change in length MicroShell Speaker Kit • 60, 85 and 100 fitting levels • 100 receiver available in lengths 1–5 MicroShell Detect No. miniFit Detect Speakers for Oticon Intent • For Polaris R and Polaris products only • ProWax miniFit 212441 85 miniFit Detect Speaker, 2L 212443 85 miniFit Detect Speaker, 3L 212445 85 miniFit Detect Speaker, 4L 204658 85 miniFit Detect Speaker, 5L • Speaker embedded custom mold option • Available in lengths 1–5 • Ability to change the wire in office Power Receiver Mold • 105 is only available in a custom mold • ProWax 76 77 RITE parts (cont’d) Speakers for Oticon More, Play PX, Opn S, Opn and Opn Play 124585 100 miniFit Speaker, 1L 124586 100 miniFit Speaker, 2L 124587 100 miniFit Speaker, 3L 124588 100 miniFit Speaker, 4L 124589 100 miniFit Speaker, 5L No. Speaker Kit 15555-9960 Complete Speaker Kit — $675 No. 60 miniFit 124945 60 miniFit Speaker, 0R 124590 60 miniFit Speaker, 1R 124591 60 miniFit Speaker, 2R 124592 60 miniFit Speaker, 3R 124593 60 miniFit Speaker, 4R 124594 60 miniFit Speaker, 5R 120208 Speaker Wire, 1R 120212 Speaker Wire, 1L 124946 60 miniFit Speaker, 0L 120209 Speaker Wire, 2R 120213 Speaker Wire, 2L 124595 60 miniFit Speaker, 1L 117854 Speaker Wire, 3R 120214 Speaker Wire, 3L 124596 60 miniFit Speaker, 2L 120210 Speaker Wire, 4R 120215 Speaker Wire, 4L 124597 60 miniFit Speaker, 3L 120211 Speaker Wire, 5R 120216 Speaker Wire, 5L 124598 60 miniFit Speaker, 4L Cover Plate 124599 60 miniFit Speaker, 5L No. 85 miniFit No. Description 127908 Clear 124961 85 miniFit Speaker, 0R 124963 85 miniFit Speaker, 1R 127909 Beige 124964 85 miniFit Speaker, 2R 127910 Light Brown 124965 85 miniFit Speaker, 3R 127911 Medium Brown 124966 85 miniFit Speaker, 4R 127912 Dark Brown 124967 85 miniFit Speaker, 5R 127913 Black 124968 85 miniFit Speaker, 0L 124969 85 miniFit Speaker, 1L 124970 85 miniFit Speaker, 2L 124971 Interchangeable Power Mold Options miniFit Speaker Wires for Power Receiver Molds No. Description No. Description Chargers and charger accessories No. Description 85 miniFit Speaker, 3L 203479 Charger Wall Plug — Desktop or Smart 124973 85 miniFit Speaker, 4L 226308 SmartCharger Cable A to C 124974 85 miniFit Speaker, 5L miniBTE No. 100 miniFit for dome 226282 miniBTE SmartCharger* 124579 100 miniFit Speaker, 1R 226352 miniBTE Desktop Charger* 124581 100 miniFit Speaker, 2R miniRITE 124582 100 miniFit Speaker, 3R 124583 100 miniFit Speaker, 4R 124584 100 miniFit Speaker, 5R 268271 Intent SmartCharger 265974 Intent Desktop Charger 225678 miniRITE SmartCharger** 200294 miniRITE Desktop Charger *Oticon Real and Oticon More instruments **Not compatible with Oticon Intent and Opn S miniRITE R 78 79 RITE parts (cont’d) RITE parts (cont’d) miniFit Domes Box No. Blister Pack No. Grip Tips (5 per package) Description OpenBass Dome 218359 218355 5mm OpenBass/Open Dome (10 pc) 218364 212677 6mm OpenBass Dome* (10 pc) 218368 212678 8mm OpenBass Dome* (10 pc) 218373 212679 10mm OpenBass Dome* (10 pc) 218377 212680 12mm OpenBass Dome* (10 pc) Open Dome 218359 218355 5mm OpenBass/Open Dome (10pc) 149303 125926 6mm Open Dome(Opn)** (10 pc) 149304 125925 8mm Open Dome(Opn)** (10 pc) 149305 125924 10mm Open Dome(Opn)** (10 pc) Bass Dome Double Vent 149306 133791 6mm Bass Dome Double Vent (10 pc) 149307 133792 8mm Bass Dome Double Vent (10 pc) 149308 133793 10mm Bass Dome Double Vent (10 pc) 149309 133794 12mm Bass Dome Double Vent (10 pc) NEW No. Description 013404 GripTip Small Vented Right (0.9mm) 014404 GripTip Small Vented Left (0.9mm) 015404 GripTip Large Vented (Right 0.9mm) 016404 GripTip Large Vented (Left 0.9mm) 013504 GripTip Small No Vent Right 014504 GripTip Small No Vent Left 015604 GripTip Large No Vent Right 016604 GripTip Large No Vent Left 15500-2610 miniFIT Grip Tip Start Up Kit miniFit Detect Ear Grips (Oticon Intent) No. Description 250363 miniFit Detect 60 Ear Grip 207948 miniFit Detect 85 Ear Grip 260689 miniFit Detect 100 Ear Grip Bass Dome Single Vent 149310 133787 6mm Bass Dome Single Vent** (10 pc) 149311 133788 8mm Bass Dome Single Vent** (10 pc) 149312 133789 10mm Bass Dome Single Vent** (10 pc) 149313 133790 12mm Bass Dome Single Vent** (10 pc) miniFit Ear Grips Power Dome 149314 125923 6mm Power Dome (10 pc) 149315 125922 8mm Power Dome (10 pc) 149316 125921 10mm Power Dome (10 pc) 149317 125920 12mm Power Dome (10 pc) No. Description 120066 miniFit 60 Ear Grip 135986 miniFit 85 Ear Grip *For Oticon Intent, Oticon Real, and Oticon More products only **Not compatible with Oticon Intent, Oticon Real or Oticon More 80 81 BTE parts (cont’d) BTE parts Corda miniFit, Standard version (0.9mm) Tonehooks, Corda Adapters 151459 Corda Slim Tube 1L (5 pc) 205668 Hook More 7dB damp 151461 Corda Slim Tube 1R (5 pc) 208679 Hook More Ped 7dB damp 151460 Corda Slim Tube 0L (5 pc) 135417 Hook Std BTE PP 151462 Corda Slim Tube 0R (5 pc) 173685 Hook Xceed undamp 149937 Corda Slim Tube 1L (5 pc) 173686 Hook Xceed Ped undamp 149938 Corda Slim Tube 1R (5 pc) 209648 Hook Xceed Ped 9dB damp 149939 Corda Slim Tube 2L (5 pc) 209647 Hook Xceed 9dB damp 149940 Corda Slim Tube 2R (5 pc) 137859 Hook BTE PP damp 7dB 149941 Corda Slim Tube 3L (5 pc) 137304 Corda Adapter BTE PP 149942 Corda Slim Tube 3R (5 pc) 149943 Corda Slim Tube 4L (5 pc) 149944 Corda Slim Tube 4R (5 pc) 132695 Corda Thin Tube Variety Kit Corda miniFit, Power version (1.3mm) 151463 Corda Power Slim Tube 1L (5 pc) 151465 Corda Power Slim Tube 1R (5 pc) 151464 Corda Power Slim Tube 0L (5 pc) 151466 Corda Power Slim Tube 0R (5 pc) 149945 Corda Power Slim Tube 1L (5 pc) 149946 Corda Power Slim Tube 1R (5 pc) 149947 Corda Power Slim Tube 2L (5 pc) 149948 Corda Power Slim Tube 2R (5 pc) 149949 Corda Power Slim Tube 3L (5 pc) 149950 Corda Power Slim Tube 3R (5 pc) 149951 Corda Power Slim Tube 4L (5 pc) 149952 Corda Power Slim Tube 4R (5 pc) 135956 Ear Grip Corda 134815 Corda Power Thin Tube Variety Kit 82 83 ConnectLine accessories Wax protection For Sirius, Polaris R, Polaris, and Velox S products Accessories Part Number Description Model Supported Type/Color Application 168567 TV3 Power Supply Plug TV Adapter 3.0, Phone Adapter 2.0 ProWax miniFit miniFit Detect Receivers (Oticon Intent) 142667 BTD 800 USB Dongle ConnectClip Required 168517 TV3 TOSLINK Adaptor TV Adapter 3.0 191447 TV3 Cable Kit (RCA cord) TV Adapter 3.0 Grey “turtle”/Black tools Part Number (1 pc): 128057 Standard miniFit Receivers (Oticon Real, Oticon More, Oticon Play PX, Oticon Opn S) ConnectClip Accessories Part Number Description Model Supported 178623 ConnectClip Accessory Set ConnectClip 178542 ConnectClip Lanyard ConnectClip 168567 Power Supply/Wall Charger ConnectClip 123815 USB Charging Cable ConnectClip 188297 ConnectClip Skin Grey ConnectClip 188298 ConnectClip Skin Red ConnectClip 188299 ConnectClip Skin Blue ConnectClip EduMic Accessories Part Number Description Model Supported 213534 EduMic Audioline Cord Edumic 213514 EduMic USB Charger Cable Edumic 168558 EduMic Power Supply Edumic 195521 EduMic Lanyard Edumic 195524 EduMic Skin (white) Edumic Miscellaneous items — Ordered through Prosthetics Part Number Description 183088 SafeLine (standard BTE 312/13/675) 183093 SafeLine (RITE/miniBTE) 890-52-292 Adapter 3mm MicroShell Detect Model Supported Receiver MicroShell Oticon Own custom instruments ProWax miniFit Detect Molds (Oticon Intent) Part Number (1 pc): 123367- Beige LiteTip Grey “turtle”/Lt Grey tools Grey compact/Black tools Part Number (1 pc): 263515 - Beige 263513 - Light Brown 263512 - Med Brown 263514 - Dark Brown 263516 - Black MicroShell Detect Standard miniFit Receivers (Oticon Real, Oticon More, Oticon Play PX, Oticon Opn S) LiteTip T Cap (mic cover) MicroMold MicroMold Power Receiver Mold Custom 10A Battery Products T Cap O Cap (mic cover) Custom 312 Battery Products Grey compact/Black tools Part Number (1 pc): 128003 - Beige 128004 - Light Brown 128005 - Med Brown 128006 - Dark Brown 252488 - Black 84 O Cap 85 Oticon tools Tool Kit Reprogramming information Part number Clinic Supply Tool Kit 196718 Name Part number miniFit Detect 60 and 85 mold speaker tool 268944 Contact Oticon to order this kit for your clinic Oticon Intent Mold removal tools NEW Cleaning tools Device has been restored to incoming user settings Device has been programmed to user audiogram Oticon Real, Oticon More, Oticon Play PX, Oticon Opn S Mold removal tools When a hearing aid is returned from repair or loss and damage, you will receive one of 4 color-coded cards. To ensure patient settings are maintained, including binaural communication, follow the steps on the enclosed card. Name Part number Power Mold Tool 143330 60 Speaker Tool 127816 85 Speaker Tool 126977 60/85 Speaker Tool Set 127901 Name Part Number Multi-tool 211439 Vent Cleaner 825-01-091-02 Brush Combination Cleaning 030-10-800 Name Part Number Speaker Unit Measuring Tool miniFIT 15500-0281 (Tear pad) Loss and damage devices need to be programmed in clinic Oticon Opn S, Opn, Opn Play, or Xceed Loss and damage devices need to be programmed in clinic Oticon Intent, Oticon Real, Oticon Own and Oticon More Black/Magnet, Brush, Wax Loop Miscellaneous tools miniFit Detect NEW miniFit Detect 273437 (Plastic) 0 0 1 1 2 2 3 3 4 5 27 34 38 27 34 38 4 5 Service Tool - Red/Remove RITE pin and 86 change Corda tube adapters. This tool may also be used for opening the Opn S miniRITE R battery drawer for firmware updates. 890-22-270-00 87 Programming Name Programming Programming cables Programming cables (cont'd) PLEASE NOTE: All programming for Oticon Intent, Oticon Real and Oticon More products is wireless utilizing the NoahLink wireless. BTE, BTE PP, BTE SP, BTE UP (Opn S, Opn, Xceed SP, Xceed UP, Alta2 Pro) Please note: Wireless programming is based on 2.4 GHz technology. Only ITC, ITE HS and ITE FS with 2.4 GHz wireless technology can be programmed wirelessly. All other custom instruments must be programmed with a cable connection. Insert the programming cable in the bottom of the hearing aid (direct connection). Use Noahlink wireless programmer to wirelessly connect to the hearing aids. The following wired programming can also be used: Oticon programming cable #3 or HI-PRO #3 Left: 214463 Right: 214372 miniRITE and miniRITE T (Opn S, Opn, Alta Pro, Alta1 Pro, Alta2 Pro, Agil Pro) No battery Use FlexConnect 390-01-180-05 (See lower right corner for image) Step 1: Step 2: ITC, ITE HS, ITE FS* (Oticon Own, Opn, Alta Pro, Alta2 Pro) Insert a new battery. Do not close the battery drawer. Use FlexConnect Mini 117468 (See image below) Insert the gold end of FlexConnect into the space right above the battery drawer hinge. Make sure the black dot on FlexConnect is facing away from the battery drawer and push until the black dot touches the hearing aid. Close the battery drawer. 1. 2. IIC, CIC (Oticon Own, Opn, Alta2 Pro) Use Programming Adapter Mini 164237 miniRITE R (Opn S) Use Service tool 890-22-270-00 (see page 86 for image) Use FlexConnect 390-01-180-05 (See lower right corner for image) Step 1: Open the battery drawer with service tool. 1. 2. No battery 1. Step 2: Insert the gold end of FlexConnect. Follow description for miniRITE T for how to insert. Close the battery drawer before programming. Press and hold the lower part of the push-button for approx. 2 seconds. Release the button and wait until the hearing aid LED turns GREEN. The hearing aid is now turned ON. FlexConnect FlexConnect Mini (miniRITE, miniRITE T, miniRITE R) (ITC, ITE HS, ITE FS) Ion Li- 2. *Only devices without 2.4 GHz technology. 88 89 Your dedicated Oticon Government Services team Leadership Rob Zimmer Director, Government Services Commercial Excellence [email protected] Mobile: 612.437.2109 x2592 Candace Depp, AuD National Sales Director, Government Services [email protected] Mobile: 908.635.7803 x2826 Sarah Draplin, AuD Senior Manager, Government Services Audiology & Education [email protected] Mobile: 609.454.7790 x2397 Tom Dowd Senior Manager, Government Services Operations [email protected] Mobile: 609.480.2859 x2015 Rosa Rendeiro Manager, Customer Service and Audiology [email protected] Mobile: 908.381.6751 Field support 90 Kirstie Taylor, AuD Senior Account Manager - SouthWest [email protected] Mobile: 970.531.7568 x2187 Chuck Whitfield, AuD Account Manager - MidSouth [email protected] Mobile: 609.578.7871 x3248 Lisa Huston, AuD Account Manager - West [email protected] Mobile: 480.204.9343 x2573 Tiffany Colon, AuD Account Manager - SouthEast and International [email protected] Mobile: 609.619.2946 x2249 Aaron McCrone, MS Account Manager - NorthWest [email protected] Mobile: 402.297.8959 x2415 Cassie Fuller, AuD Account Manager - NorthEast [email protected] Mobile: 732.770.0688 x2210 Alyson Ruotanen, AuD Account Manager - MidWest [email protected] Mobile: 463.268.3659 x2981 Sonya Bowers, AuD Account Manager - MidEast [email protected] Mobile: 586.961.0675 x2212 Oticon Government Services: 1.877.310.9681 Sonnet Adams, AuD Senior Clinic Support Audiologist [email protected] Mobile: 609.495.5939 877.310.9681 x2191 Trey Perrin, AuD Technical Audiologist [email protected] Mobile: 720.967.7468 877.310.9681 X2129 Amanda Greenwell, AuD Clinic Support Audiologist [email protected] Mobile: 850.420.8331 877.310.9681 x4233 Hilary Sweet, AuD Technical Audiologist [email protected] Mobile: 609.455.8329 877.310.9681 x2455 Katie Krieger, AuD Clinic Support Audiologist [email protected] Mobile: 908.524.7542 877.310.9681 x3118 Laurie Friedman, MA Technical Audiologist [email protected] Mobile: 609.455.8366 877.310.9681 x2108 Meghan Kennedy, AuD Clinic Support Audiologist [email protected] Mobile: 609.366.2711 877.310.9681 x2134 Customer service Amy Grzan Customer Service Lead [email protected] 877.310.9681 x2122 Maggy McCarthy Coordinator [email protected] 877.310.9681 x2501 Alejandra Gaviria Customer Service [email protected] 877.310.9681 x3212 Peggy Miranda Customer Service [email protected] 877.310.9681 x2115 Tracie Werner Customer Service [email protected] 877.310.9681 x2320 Madileni Perez Customer Service 877.310.9681 x2167 Jessica Galpin Customer Service 877.310.9681 x3213 91 Oticon Team Mike Marcinek Vice President, Government Services [email protected] Mobile: 908.239.2889 Audiology 92 CA CA OR NV WA WA NE - Cassie Fuller/Meghan Kennedy/Laurie Friedman SE - Tiffany Colon/Meghan Kennedy/Laurie Friedman MS - Chuck Whitfield/Katie Krieger/Hilary Sweet ME - Sonya Bowers/Katie Krieger/Laurie Friedman UT UT AZ AZ ID ID MW - Alyson Ruotanen/Amanda Greenwell/Hilary Sweet SW - Kirstie Taylor/Amanda Greenwell/Hilary Sweet NW - Aaron McCrone/Sonnet Adams/Trey Perrin WE - Lisa Huston/Sonnet Adams/Trey Perrin HI GUAM AK 877.310.9681 NM NM CO WY WY MT MT OK OK KS KS TX TX NE NE SD SD ND ND Oticon Government Services team IA MN MN LA LA AR AR MO IL IL MI MS WI WI Oticon Team KY KY AL AL TN TN IN MI MI WV GA GA OH OH FL FL SC SC NC NC VA VA PA PA NY NY RI International Accounts MD PR CT CT DE NJ NH NH MA MA VT VT ME ME Notes 93 Updated Cell Phone Compatibility Check Oticon Government Services National Seminars Oticon Patient Support Hotline: 855.400.9766 oticon.com Oticon is part of the Demant Group. 20-39069 15500-3044/02.24 New and Improved! 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Key features
- User-intent sensors
- miniRITE rechargeable style
- SmartCharger
- Bluetooth LE Audio
- MoreSound Intelligence 3.0
- Deep Neural Network 2.0
Frequently asked questions
Oticon Intent uses user-intent sensors to understand the user's head and body movement, conversation activity, and acoustic cues. It then seamlessly adjusts the hearing support to deliver an optimized and personalized experience.
The Oticon Intent miniRITE is rechargeable and comes with a SmartCharger that provides fast contact charging. The battery life is improved compared to previous models.
Yes. It features Bluetooth LE Audio for hands-free communication with select Android devices and seamless connectivity to Oticon accessories and the Oticon Companion app.
