AT&T | DEFINITY 2500 series | User`s guide | AT&T DEFINITY 2500 series User`s guide

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AT&T DEFINITY Communications System Generic 1
7313H, 7314H, 7315H, 7316H and 7317H
Voice Terminals
User’s Guide
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555-200-739
Issue 1, August 1991
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NOTICE
While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing,
AT&T can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be
incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Call:
Write:
Order:
AT&T Customer Information Center on 800-432-6600,
In Canada: 800-255-1242 or
AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, Indiana 46219
Document No. 555-200-738
Issue 1, August 1991
For more information about AT&T documents, see Business Communications
Systems Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This telephone is compatible with the inductively coupled hearing aids
prescribed by the Federal Communications Commission (FCC).
Prepared by
1991 AT&T
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AT&T Technical Publications Department
Middletown, New Jersey 07748
All Rights Reserved
Printed in USA
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Your 7313H, 7314H, 7315H, 7316H and 7317H
Voice Terminals
The 7313H BIS-10, 7314H BIS-22, 7315H BIS-22D, 7316H BIS-34 and 7317H BIS34D voice terminals are designed so that you can conveniently use the many features
of the AT&T DEFINITY Communications System Generic 1. For System
25/Merlin customers who are migrating to the DEFINITY Communications
System Generic 1, please note: Features and terminal functionality may no longer be
provided or may not be provided in the identical state. Equivalent feature and
terminal capabilities will be available for the most important features.
The following Figures - 1, 2 and 3 depict the 7313H, 7314H and 7317H voice
terminals.
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Figure 1. 7313H Voice Terminal
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The 7314H and 7316H are similar, except for the number of feature buttons.
Figure 2. 7314H Voice Terminal
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The 7315H and 7317H are similar, except for the number of feature buttons.
Figure 3. 7317H Voice Terminal
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The feature buttons, LEDs and controls on the voice terminals pictured in Figures
1, 2 and 3 are described below. For your convenience, they are listed alphabetically.
Call appearances/
Feature buttons
Usually, 3 of these 10 buttons are devoted to handling
incoming and outgoing calls (call appearances) and are
labeled with an extension number. The remainder of these
buttons access features (feature buttons) and are labeled
with a feature name. Each call appearance/feature button
has a red in-use light and a green status light.
Conference button
For setting up conference calls.
Contrast dial
Available on some of the display voice terminals, to alter
the contrast on the Liquid Crystal Display (LCD).
Dial pad
The standard 12-button pad for dialing phone numbers and
accessing features.
Drop/Stop button
A fixed feature button for dropping the last party added to
a conference call or for disconnecting from a regular call.
The Stop subfeature is not supported by AT&T
DEFINITY Communications System Generic 1. (Stop can
be programmed into an abbreviated dial string by pressing
"7" rather than pressing the Stop button.)
Feature buttons
Each of these buttons accesses features and is labeled with
a feature name. (The 7314H and 7315H have 12 feature
buttons; the 7416H and the 7317H have 24 feature
buttons.)
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Handset
For placing and answering calls (also known as the
receiver). In most cases, you must lift the handset (go
off-hook) before you can use a feature.
HFAI button
Hands Free Answer on Intercom is not supported by AT&T
DEFINITY Communications System Generic 1. See
Internal Automatic Answer (int-aut-an), the new
automatic answering capability for internal calls, which
will provide equivalent functionality.
HFAI light
Not supported by AT&T DEFINITY Communications
System Generic 1.
HFAI/Mic button
A fixed feature button on the 7313H. Hands-Free Answer
on Intercom is not supported by AT&T DEFINITY
Communications System Generic 1. (See Internal
Automatic Answer, the new automatic answering
capability for internal calls, which will provide equivalent
functionality.) The HFAI/Mic button operates as a local
ON/OFF control for the terminal’s microphone. (The
microphone goes on automatically when an internal
automatic answer call is answered.)
HFAI/Mic light
A green light on the 7313H that blinks when the
microphone is activated.
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Hold/Pause button
For putting a call on hold. The Pause subfeature is not
supported by AT&T DEFINITY Communications System
Generic 1. (Pause can be programmed into an abbreviated
dial string by pressing "8" rather than pressing the Pause
button.)
Liquid Crystal Display
(LCD)
Available only on the 7315H and 7317H voice terminals, a
1-line, 16 character alphanumeric display, with the ability
to scroll to a second line, used as a clock, calendar, alarm,
and timer in Local mode, and used to display number
dialed, account code, and calling party ID in Normal mode.
Message button
A fixed feature button, not supported by AT&T
DEFINITY Communications System Generic 1.
Message light
A green light which goes on steadily when a message has
been left for you.
Microphone/Mic button
A fixed feature which comes on automatically when an
internal automatic answer call is answered. It can also be
turned on or off manually.
Microphone light
A green light which goes on steadily when the microphone
is activated.
Mode switch
A sliding switch with 3 settings - test (T), operate (d) and
program (P). To test your voice terminal’s ringer and
lights (and the alarm on display voice terminals), slide the
switch up away from you (T) - the ringer will sound and
the red and green lights will flash alternately until you
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release the switch. (See your System Manager if either the
ringer or the lights do not respond during the test.) To
operate your voice terminal, slide the switch to the center
position (d). The program mode (P) is not supported by
AT&T DEFINITY Communications System Generic 1.
Recall button
A fixed feature button, not supported by AT&T
DEFINITY Communications System Generic 1.
Ringer volume control
A sliding switch to control the volume for the tone ringer.
Slide it up away from you (Hi) for a louder ring, down
toward you (Lo) for a quieter ring.
Set button
Available only on the 7315H and 7317H display voice
terminals, used with Timer Start/Fwd, Timer Stop/Rev and
Time/Timer Exit to set time related information on the
Liquid Crystal Display.
Speakerphone button
A fixed feature button, with a single LED visual indicator,
for accessing the built-in speaker. Speakerphone goes on
automatically when an internal automatic answer call is
automatically answered.
Speakerphone light
A green light which goes on steadily when the built-in
speaker is activated.
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Timer Start/Fwd button
Available only on the 7315H and 7317H display voice
terminals, forwards time related information on the Liquid
Crystal Display when used with Set and Time/Timer Exit
buttons.
Timer Stop/Rev button
Available only on the 7315H and 7317H display voice
terminals, reverses time related information on the Liquid
Crystal Display when used with Set and Time/Timer Exit
buttons.
Time/Timer Exit button
Available only on the 7315H and 7317H display voice
terminals, used with Set, Timer Start/Fwd and Timer
Stop/Rev buttons to save time related information on the
Liquid Crystal Display.
Transfer button
For transferring a call to another voice terminal.
Volume control dial
Available only on the 7314H, 7315H, 7316H and 7317H,
used to control the volume of the built-in speaker. With a
dial range of 1 to 8, move the dial to 1 for the lowest
volume and 8 for the loudest volume.
Volume control switch
Available only on the 7313H, used to control the volume of
the built-in speaker. Slide the switch up away from you
(Hi) for the loudest volume; slide the switch down toward
you (Lo) for the lowest volume.
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What the Features Do
Here are brief descriptions of the commonly used features, including what each one
does and how you might want to use it. The first 20 are voice features, and the last 2
are display features.
Voice Features
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Abbreviated Dialing (AD) Allows you to store selected phone numbers for quick
and easy dialing. Each number can be a complete or partial phone number, an
extension number, or a trunk or feature code. Abbreviated Dialing offers 4 possible
types of lists—personal, group, system, and enhanced—and you can have a total of 3
out of the 4 lists. Numbers on a personal list are programmable by you; numbers on
all other lists are programmable only by the System Manager. Use as a timesaver
for dialing frequently called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ring indicating that a previously
busy or unanswered extension is now available. Use to avoid constant redialing
when you wish to speak to someone who is frequently busy on the telephone or in
and out of the office. Note: Can be used only for extensions, not outside numbers.
Bridging Permits you to answer or join in calls to someone else’s extension by
pressing a bridged appearance button on your voice terminal. This button can be
any call appearance button labeled with another user’s primary extension number,
as assigned to you by your System Manager. Use to assist in handling calls for a
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designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice
terminal for answering. (Your System Manager determines which calls will be sent
to you.) Use to answer calls for other extensions for whom you provide coverage.
Note: If you have Go to Cover, you (the calling party) can send internal calls
directly to coverage any time after dialing is completed (the person you call must be
in a call coverage group).
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away
from your voice terminal and you want your calls to be forwarded to a phone number
of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you
and the called party have been assigned to the same pickup group by your System
Manager.
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Conference Allows you to add parties to a call, so that you can conduct up to a 6way conversation. (If you wish to conference more than 6 parties, call your
attendant for assistance.) Use to set up time-saving conferences, or to spontaneously
include a party important to a discussion.
Drop/Stop Disconnects from a call without requiring you to hang up the handset or
press the switchhook. Can also be used with the Conference feature to disconnect
the last party added. Use whenever you are using the handset and want to continue
using it for another action after ending a call. (The Stop subfeature is not supported
by AT&T DEFINITY Communications System Generic 1. Stop can be programmed
into an abbreviated dial string by pressing "7" rather than the Stop button.)
Hold/Pause Puts a call on hold until you can return to it. While a call is on hold,
you can place another call, activate another feature, answer a waiting call, or leave
your voice terminal to perform another task. Use when you have a call that you
don’t wish to drop, but which you have to interrupt briefly to do something else. (The
Pause subfeature is not supported by AT&T DEFINITY Communications System
Generic 1. Pause can be programmed into an abbreviated dial string by pressing "8"
rather than the Pause button.)
Intercom (Automatic/Dial) Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single
feature button. With Dial Intercom, you can call any member of a predetermined
group of users by pressing a feature button and then dialing the group member’s 2or 3-digit code. Use to rapidly dial frequently called numbers.
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Internal Automatic Answer (int-aut-an) Sends you a distinctive tone burst via the
speaker or headset, indicating that an internal call is being automatically answered.
(Internal calls which are eligible for IAA can be grouped into two categories: (1)
station-to-station voice calls, with both stations on the same switch—this includes
redirected intra-switch calls; and (2) calls from another switch node in a DCS
configuration and the origin of the call is known to be an internal, non-attendant
voice station on that switch—this includes redirected inter-DCS node calls.) IAA
allows you to automatically answer subsequent incoming internal calls (one or more
calls may be held at call appearances).
Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling (LWC) Leaves a message for another extension to call you
back. The called party will be able to dial message service (e.g., attendant, AUDIX,
covering user, etc.) to retrieve a short, standard message which gives your name and
extension, the date and time you called, and the number of times you called. Use
any time you wish to have someone call you back; it will help cut down on repeated
call attempts.
Message Your Message light goes on to let you know that a caller has left a
message. You can then follow your System Manager’s local message retrieval
procedures to get your message.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
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Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist).
Use when you will be away from your desk for awhile, or when you do not wish to be
interrupted by telephone calls.
Speakerphone Allows you to place calls or access other voice features without
lifting the handset. Use with feature activities that require listening only (such as
Voice Message Retrieval, Internal Automatic Answer or Call Forwarding All Calls),
and for group listening situations.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else. Note:
Calls from an outside number to your voice terminal can be transferred only to an
extension, not to another outside number.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your coworkers.
Use to hear all messages received while you were away.
Display
Features
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The following display features apply only to the 7315H and 7317H display voice
terminals.
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Local/Normal (Disp-Norm) Allows you to toggle the station between Local mode
and Normal mode. (An idle station will be in Local mode; an activated station will
be in Normal mode.) Use Local mode to display terminal generated time/date related
information, such as clock, calendar, alarm and timer; Use Normal mode to display
switch controlled call related information, such as number dialed, calling/called
party information, and automatic incoming call identification.
Scroll Allows you to toggle between two lines of alternated 16 character display,
when in the Normal mode. (Only one line is visible at a time.)
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How to Use the Features
The procedures which follow give short, step-by-step instructions for using each of
the voice and display features. For your convenience, features in each category are
listed alphabetically.
Special Instructions
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The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.
d
Tobbb
the right of each feature name is a box. For each feature that you have, mark
a cbbbc in the blank box as a reminder. (Fixed feature buttons for Conference,
Transfer, Drop, Hold and Speakerphone are already marked for you.)
d
To use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures or you are using the built-in
speaker. You can activate or cancel most of the voice features by dialing 2- or 3digit codes (if they are not already assigned to a button). In the blanks provided
within the procedures, write in the feature code numbers.
d
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete
a procedural step or have made a dialing error. Hang up or press
bbbbbb
Drop , get dial tone, and begin again at Step l.
cbbbbbbc
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Conventions
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The following conventions are used in the procedures:
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b bbbbbbbb
Type
cbGray
bbbbbbbbc
Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
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bbbbbb
xxxxx
cbbbbbbc
This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light
and is labeled with an extension number (shown as
xxxxx).
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bbbbbbb bbbbbbbbbbbb
xxxxx
bbbbbbbbbbbc
cbFeature
bbbbbbc cbFeature
Each of these boxes represents a button that has a
feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number or a person’s name (shown as xxxxx).
For a list of glossary terms, see the section titled Key Words to Know.
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Quick
Reference Lists
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At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently
called miscellaneous extensions. Once you have completed the lists, remove the page
from the booklet (tear along the perforation), and keep the lists near your voice
terminal.
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Voice Features
When placing calls or using the voice features,
you have the option of doing so offbbbbbbbbbbbbbb
Speakerphone
button. If your voice
hook by lifting the handset or by pressing cbbbbbbbbbbbbbbc
bbbbbbbbbbbbbb
Speakerphone simultaneously
terminal is set for the Speakerphone feature, pressing cbbbbbbbbbbbbbbc
activates the built-in microphone so that you can place and answer calls without
lifting the handset.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Answering and Placing Calls
To answer a call
1 Lift the handset
d
Green light goes on steadily at the selected call
appearance button
Note: If you are not connected immediately, press
the call appearance button next to the flashing green
light.
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To place a call
1 Lift the handset
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d
Green light goes on steadily at the selected call
appearance button
Note: If you want to use a different call appearance,
press the desired call appearance button.
2 Listen for the dial tone and dial the number
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bbbbbb
To end (or drop) a call
Drop button
1 Hang up handset or press cbbbbbbc
bbbbbb
Drop button, you will hear a
Note: If you use the cbbbbbbc
dial tone and your voice terminal is ready for
another call.
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Abbreviated Dialing (AD)
To program/reprogram
an AD button
Note: AD buttons must
first be assigned by your
System Manager.
1 On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete phone
number or feature code.
2 Pick up handset
bbbbbbbbb
Program (if this button has been assigned to
3 Press cbbbbbbbbbc
your voice terminal)
or Dial AD Program code ______
bbbbbbbbbb
AD xxxxx to be programmed
4 Press cbbbbbbbbbbc
[dial tone]
[dial tone]
5 Dial outside number, extension or feature code you
want to store
Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.
bbb
# (on the dial pad)
6 Press cbbbc
[confirmation tone]
d
Number is stored
d
To program additional buttons, repeat Steps 3-6
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bbbbbb
Drop to end programming
7 Hang up or press cbbbbbbc
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bbbbbbbbbb
To place an AD call
AD xxxxx
1 Press selected cbbbbbbbbbbc
d
[ringback tone]
Call is dialed (silently)
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To program/reprogram
an outside number,
extension, or feature code
into a personal list
1 On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program as items on your personal list(s) (see
example to the left)
Note: Each phone number or feature code is stored
as a separate item.
bbbbbbbbb
Program
2 Press cbbbbbbbbbc
or Dial AD Program code ______
[dial tone]
[dial tone]
3 Dial list
4
Personal
item (1,
List
2,number
3...)
(1, 2, or 3)
[dial tone]
5 Dial number you want to store
Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.
12
bbb
#
6 Press cbbbc
d
[confirmation tone]
Number is stored
To program additional items on the same list,
repeatbbbbbb
steps 4-6; to program items on another list
Drop and begin again at step 1
press cbbbbbbc
bbbbbb
Drop to end programming
7 Hang up or press cbbbbbbc
d
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system, and enhanced lists can be obtained
from the System Manager.
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To place a call using an
AD list code
1 Dial appropriate AD list code:
List 1 ______
List 2 ______
List 3 ______
[dial tone]
2 Dial desired list item (1, 2, 3...)
d
Call is dialed
Note: You can program a list code on one of your AD
buttons for faster access to a list. To place a call,
simply press the AD button and then dial the desired
list item.
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Automatic Callback
To automatically place
another call to an
extension that was busy,
did not answer, or
returned a call waiting
ringback tone
b bbbbbbbbbbbb
Callback during call attempt
1 Press cbAuto
bbbbbbbbbbbbc
[confirmation tone]
d
Green light goes on steadily until callback is
completed or canceled
Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
2 Hang up
d
You will get a 3-burst priority ring when the
extension you attempted to call becomes available
Note: After you activate Automatic Callback, the
system monitors the called extension. That
extension becomes available after the called party
completes a call.
3 Lift handset when you hear priority ring
d
A call is automatically placed to the extension,
which receives regular ringing
b
b
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b bbbbbbbbbbbb
To cancel Automatic
Callback
Callback again (while on-hook)
1 Press cbAuto
bbbbbbbbbbbbc
or Dial Automatic Callback Cancel code ______
[confirmation tone]
d
Green light goes off
Note: Automatic Callback is automatically canceled
after 30 minutes or if the callback call is
unanswered.
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Bridging
To answer a bridged call
bbbbbbbb
xxxxx of bridged call
1 Press cbbbbbbbbc
Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to the call when
you lift the handset.
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bbbbbbbbbbbbbbb
To use Manual Exclusion
to prevent other bridged
terminals from entering a
call (on a per-call basis)
Exclusion xxxxx while connected to the call
1 Press cbbbbbbbbbbbbbbbc
bbbbbbbbbbbbbbb
Exclusion xxxxx again reactivates
Note: Pressing cbbbbbbbbbbbbbbbc
bridging.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Call Coverage
To answer a call for a coworker for whom you are
a coverage point
bbbbbbbb
xxxxx of incoming call when ring begins or
1 Press cbbbbbbbbc
green light flashes
Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to the call when
you lift the handset. Also, the call is not at your
voice terminal until the green light is flashing.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbbbbbbbb
To leave a message for a
co-worker to call the
original caller’s extension
Coverage Callback while connected to the call
1 Press cbbbbbbbbbbbbbbbbbc
[confirmation tone]
Note: To leave a message for a co-worker to call you,
activate Leave Word Calling instead.
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bbbbbbbbb
To talk privately with
co-worker after
answering a redirected
call
Transfer
1 Press cbbbbbbbbbc
Call is put on hold
bbbbbbbbb
2 Press cbConsult
[priority ring to co-worker]
bbbbbbbc
or Dial co-worker’s extension
d
Note: You can privately discuss the call at this time;
if
your co-worker is not available, press the fluttering
bbbbbbbb
xxxxx to reconnect to call.
cbbbbbbbbc
bbbbbbbbb
Transfer again to send call to co-workeror
3 Press bcbbbbbbbbbc
bbbbbbbbbb
press cbConference
bbbbbbbbbbc to make it a 3-party call
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Call Forwarding All Calls
To temporarily redirect
all calls to an extension
or outside number of your
choice
b bbbbbbbbbbb
Forward
1 Press cbCall
bbbbbbbbbbbc
or Dial Call Forward code ______
d
[dial tone]
Green light flutters
2 Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice terminals have restrictions on
where calls can be forwarded (see your System
Manager).
3 Hang up
Note: You may hear a ring-ping tone from your
voice terminal as each call is forwarded.
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b bbbbbbbbbbb
To cancel Call
Forwarding
Forward again (while on-hook)
1 Press cbCall
bbbbbbbbbbbc
or Dial Call Forward Cancel code ______
[confirmation tone]
d
Your calls will now ring at your own voice
terminal
16
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Call Park
To park a call at your
extension (for retrieval at
any extension)
bbbbbbbbbb
Park button has
been assigned to your
Note: If a cbCall
bbbbbbbbc
b bbbbbbbb
Park to park the call
voice terminal, simply press cbCall
bbbbbbbbc
and hang up; otherwise, follow the instructions below.
bbbbbbbbb
Transfer
1 Press cbbbbbbbbbc
[dial tone]
2 Dial Call Park code ______
[confirmation tone]
Green light flutters
bbbbbbbbb
Transfer again
3 Press cbbbbbbbbbc
d
d
Call is parked
4 Hang up
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbb
To return to a call parked
at your extension
Park
1 Press cbCall
bbbbbbbc
or Dial the Answer Back code ________ and then
your extension number
d
You are connected to call
b
b
17
ffffffffffffffffffffffffffffffffffffffffffffff
To retrieve a parked call
from any extension
1 Dial Answer Back code ______
[dial tone]
2 Dial extension number where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by someone else.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Call Pickup
To answer a call placed to
a member of your pickup
group when your voice
terminal is idle
b bbbbbbbbbb
Pickup
1 Press cbCall
bbbbbbbbbbc
or Dial Call Pickup code ______
d
You are connected to ringing call
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbb
To pick up a call while
you are active on another
call
Hold
1 Press cbbbbbbc
d
Present call is put on hold
Green light flutters
b bbbbbbbbbb
Call Pickup
2 Press cbbbbbbbbbbbc
d
d
Called terminal stops ringing
d
You are connected to incoming call
Note: To return to held
call after completing pickup
bbbbbbb
xxxxx .
call, press fluttering cbbbbbbbc
18
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Conference
To add another party to a
call (for a total of up to
6 parties)
b bbbbbbbbbb
1 Press cbConference
bbbbbbbbbbc
[dial tone]
d
Present call is put on hold, and green light
flutters
d
You are given a new call appearance; all other
parties remain connected to each other
2 Dial number of new party and wait for answer
Note: You can privately discuss the call with the
new party bat
this time; if no answer or busy, press
bbbbbbb
xxxxx to return to held call.
fluttering cbbbbbbbbc
b bbbbbbbbbb
3 Press cbConference
bbbbbbbbbbc again
d
All parties are now connected
d
Repeat Steps 1-3 for additional conference
connections
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
b bbbbbbbbbb
To add a call you’ve put
on hold to another call
you’re connected to
1 Press cbConference
bbbbbbbbbbc
d
[dial tone]
Held call light continues to flutter; current call
light also flutters
You are given a new call appearance
bbbbbbbb
xxxxx of call on hold (first call)
2 Press cbbbbbbbbc
b bbbbbbbbbb
3 Press cbConference
bbbbbbbbbbc again
d
d
All parties are now connected
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbb
To drop the last party
added to a conference call
Drop
1 Press cbbbbbbc
d
Last party you added will be dropped
d
You remain connected to other parties
Note: Parties other than the last one must
disconnect to be released from the conference call.
19
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Drop
To disconnect from a
normal call and obtain
dial tone without hanging
up the handset
bbbbbb
Drop
1 Press cbbbbbbc
[dial tone]
bbbbbb
Drop will also disconnect the last
Note: Pressing cbbbbbbc
party added to a conference call.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Hold
To keep a call on hold
while you answer another
call, make a call, or
perform some other task
bbbbbb
Hold
1 Press cbbbbbbc
d
Green light flutters
Note: If you put a conference call on hold, the other
parties remain connected.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbb
To answer a new call
while active on another
Hold
1 Press cbbbbbbc
Green light flutters
bbbbbbbb
xxxxx of incoming call
2 Press cbbbbbbbbc
d
d
You are connected to incoming call
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbb
To return to held call
xxxxx of held call
1 Press cbbbbbbbbc
d
You are connected to held call
Note:
If you are active on a call and you press the
bbbbbbbb
xxxxx of the held call, the active call will be
cbbbbbbbbc
dropped.
20
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Internal Automatic Answer (int-aut-an)
To answer internal calls
automatically
bbbbbbbbbb
int-aut-an
1 Press cbbbbbbbbbbc
bbbbbbbbbb
int-aut-an has no affect on an active
Note: Pressing cbbbbbbbbbbc
call.
2 An internal call is received
d
Distinctive tone burst is sent, via the speaker or
headset, and then the call is automatically
answered
Speakerphone and microphone are automatically
activated
bbbbbbbbbbbb
Microphone to turn the
Note: You can press cbbbbbbbbbbbbc
microphone off (while on a call) for privacy or you
can lift the handset after the call is automatically
answered.
d
ffffffffffffffffffffffffffffffffffffffffffffff
Note: If you have an IAA
call in progress, and your
voice terminal has an idle
line preference (second
call appearance is
b
b
reserved for outgoing
calls), subsequent callers
will receive a busy signal.
ffffffffffffffffffffffffffffffffffffffffffffff
To answer a second
internal call while an IAA
call is in progress
1 Place the first call on hold, and answer the second
call
Note: The second call will not be automatically
answered.
ffffffffffffffffffffffffffffffffffffffffffffff
To answer a second
internal call while an IAA
call is in progress, and a
hunt group has been
administered
1 Complete the first call
d
Distinctive tone burst is sent, via the speaker or
headset, and the next call (waiting in queue) is
automatically answered
Note: A hunt group queue lamp can be administered
to indicate that a call is waiting.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbb
To cancel internal
automatic answer
int-aut-an again
1 Press cbbbbbbbbbbc
21
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Intercom (Automatic/Dial)
To make a call to your
predetermined Automatic
Intercom partner
bbbbbbbbbbbbbb
Auto Icom xxx
1 Press cbbbbbbbbbbbbbbc
d
[ringback tone]
Special intercom ring is sent
bbbbbbbbbbbb
Go to Cover
Note: If call is unanswered, press cbbbbbbbbbbbbc
while call is ringing if you want to redirect it to
coverage.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbbbb
To dial a call to a
member of your Dial
Intercom group
Dial Icom xxx
1 Press cbbbbbbbbbbbbbc
d
[dial tone]
Green light goes on steadily
2 Dial group member’s 1- or 2-digit code
[ringback tone]
d
Special intercom ring is sent
bbbbbbbbbbbb
Go to Cover
Note: If call is unanswered, press cbbbbbbbbbbbbc
while call is ringing if you want to redirect it to
coverage.
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
To answer any intercom
call
1 Pick up handset
d
You are connected to call
Note:
bbbbbbbcall, first press
bbbbbb If you are active on another
xxxxx .
Hold , then press flashing cbbbbbbbc
cbbbbbbc
22
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Last Number Dialed
To automatically redial
the last number you
dialed (extension, outside
number, or trunk/feature
code)
b bbbbbbbbbbbbbbbb
Number Dialed
1 Press cbLast
bbbbbbbbbbbbbbbbc
or Dial Last Number Dialed code ______
[ringback tone]
2 Wait for called party to answer
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Leave Word Calling (LWC)
To leave a message after
dialing an extension
(when your call is not
answered, you hear a
coverage or busy tone, or
you have been put on
hold)
bbbbbb
LWC before hanging up your handset
1 Press cbbbbbbc
[confirmation tone]
d
Message light goes on at called voice terminal
Note: If you hear reorder tone, message is not
stored; try again.
Note: To do this,
bbbbbbyou
LWC
must have a cbbbbbbc
button.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbb
To leave a message
without ringing an
extension
LWC
1 Press cbbbbbbc
or Dial Leave Word Calling code ______
[dial tone]
2 Dial extension
d
[confirmation tone]
Message light goes on at called voice terminal
23
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbbb
To cancel a Leave Word
Calling message
Note: You cannot cancel
a message left for an
AUDIX subscriber.
Cancel LWC
1 Press cbbbbbbbbbbbbc
or Dial Leave Word Calling Cancel code ______
[dial tone]
2 Dial extension
[confirmation tone]
Note: If you hear reorder tone, message is not
canceled; try again.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Message
To retrieve a message
when your Message light
is on
1 See your System Manager for instructions regarding
your local message retrieval procedures
24
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Priority Calling
To place a priority call
(3-burst ring)
bbbbbbbbbbbb
Priority Call
1 Press cbbbbbbbbbbbbc
or Dial Priority Calling code ______
2 Dial extension
[dial tone]
[ringback tone]
3 Wait for called party to answer
Note: If your call is not answered
and you wish to
bbbbbbbbbbbb
Go to Cover while call
redirect it to coverage, press cbbbbbbbbbbbbc
is ringing.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbbb
To change a regular call
into a priority call (when
you hear a call waiting
ringback tone)
Priority Call
1 Press cbbbbbbbbbbbbc
2 Wait for called party to answer
Note: If you still receive a call waiting
ringback tone, wait a few minutes and try again.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Send All Calls
To send all calls (except
priority calls)
immediately to coverage
bbbbbbbbbbbbbb
All Calls (while on-hook)
1 Press cbSend
bbbbbbbbbbbbc
or Dial Send All Calls code ______
[confirmation tone]
d
Green light flutters
Note: You may hear a ring-ping tone from your
voice terminal as each call is forwarded.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbbbbb
To cancel Send All Calls
All Calls again (while on-hook)
1 Press cbSend
bbbbbbbbbbbbc
or Dial Send All Calls Cancel code ______
[confirmation tone]
25
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Speakerphone
To place a call without
lifting the handset, or to
use speakerphone with
any listening-only feature
activity
bbbbbbbbbbbbbb
Speakerphone
1 Press cbbbbbbbbbbbbbbc
d
Speakerphone light goes on steadily
d
You hear dial tone on speaker
2 Dial number or access selected feature
d
Adjust speakerphone volume, if desired
3 If you placed a call, lift handset to speak when called
party answers
Speakerphone turns off when handset is lifted
bbbbbbbbbbbbbb
Speakerphone when
4 If you accessed a feature, press cbbbbbbbbbbbbbbc
finished to hang up
d
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbbbbb
To turn speakerphone on
during a call for group
listening
Speakerphone
1 Press cbbbbbbbbbbbbbbc
Speakerphone light goes on steadily
bbbbbbbbbbbbbb
Speakerphone again
2 When finished listening, press cbbbbbbbbbbbbbbc
to turn speaker off
d
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Transfer
To send present call to
another extension or
outside number
bbbbbbbbb
Transfer
1 Press cbbbbbbbbbc
d
[dial tone]
Present call is put on hold
2 Dial number that call is to be transferred to
[ringback tone]
Remain on line and announce call; if no banswer
bbbbbbb or
xxxxx
busy, return to held call by pressing its cbbbbbbbbc
bbbbbbbbb
Transfer again
3 Press cbbbbbbbbbc
d
d
Call is sent to dialed number
Note: Only calls from another extension can be sent
to an outside number; you cannot transfer a call from
an outside number to another outside number.
4 Hang up
26
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Voice Message Retrieval
To retrieve your voice
messages when your
Message light is on
1 Dial the Voice Message Retrieval code ______
[dial tone]
bbb
#
2 Press cbbbc
[voice prompting]
bbb
# if calling from someone
Note: Do not press cbbbc
else’s extension; instead, dial your own extension
number and your security code, if required.
3 Move through the messages with these dial pad
buttons:
bbb
# to retrieve first message)
(Press cbbbc
bbb
#
NEXT (read next message)
cbbbc
bbb
3
DELETE (erase from storage)
cbbb
bbbc
4
HELP (request assistance)
cbbb
bbbc
5 REPEAT (read message again)
cbbb
bbbc
8
CALL (call back named extension)
cbbbc
bbb
8 , be
Note: When you call back an extension withbbb
cbbbc
3
sure to also delete
the
message
by
pressing
c
b
bbc
bbb
8 ; otherwise the message will
before you press cbbbc
remain in storage.
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
To retrieve voice
messages for a co-worker
1 Dial Voice Message Retrieval Coverage code ______
[dial tone]
2 Dial co-worker’s extension
[voice prompting]
Note: If you receive an intercept tone, see your
System Manager for further instructions.
3 Move through the messages with dial pad buttons
previously listed to end Voice Message Retrieval
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbb
To end Voice Message
Retrieval
Drop
1 Hang up or press cbbbbbbc
27
ffffffffffffffffffffffffffffffffffffffffffffff
Display Features
The following display features apply only to the 7315H and 7317H voice terminals.
Adjusting the Display
The display contrast is controlled as follows:
Note: Not all display terminals have a contrast control dial.
ffffffffffffffffffffffffffffffffffffffffffffff
b bbbbbbbbbbb
To adjust the contrast on
the display
dial
1 Move the cbContrast
bbbbbbbbbbbc
upward to increase the contrast of the display
b bbbbbbbbbbb
dial
2 Move the cbContrast
bbbbbbbbbbbc
downward to decrease the contrast of the display
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Local Mode Displays
To display time/date
related information while
you are on a call
bbbbbbbbbbb
Disp-Norm
1 Press cbbbbbbbbbbbc
d
Green light goes out
Local mode is activated, and time, day and date
are displayed
bbbbb
Set
2 Press cbbbbbc
d
Alarm is displayed
bbbbb
Set again
3 Press cbbbbbc
d
d
Timer is displayed
28
ffffffffffffffffffffffffffffffffffffffffffffff
To set the display clock
Note: When your voice terminal is first powered up, or
when
power to the voice terminal is interrupted,
bbbbbbbbbbbbbbb
12:00a Su 01-01 flashes on the display.
cbbbbbbbbbbbbbbbc
bbbbbbbbbbb
Disp-Norm if you are in Normal mode,
1 Press cbbbbbbbbbbbc
otherwise start at step 2
d
Green light goes out
Local mode is activated, and time related
information is displayed
bbbbb
Set until time, day and date information is
2 Press cbbbbbc
displayed
d
d
Time related information is displayed
Time (hh:mma/p) is flashing
b bbbbbbbbb
bbbbbbbbbbb
Timer/Fwd or cbTimer/Rev
3 Press cbbbbbbbbbbbc
bbbbbbbbbc until the correct
time appears
bbbbb
Set to save the correct time and to display
4 Press cbbbbbc
the day
d
Day is flashing
b bbbbbbbbb
bbbbbbbbbbb
Timer/Fwd or cbTimer/Rev
5 Press cbbbbbbbbbbbc
bbbbbbbbbc until the correct day
appears
d
b
b
bbbbb
Set to save the correct day and to display the
6 Press cbbbbbc
date (mm-dd)
Date is flashing
b bbbbbbbbb
bbbbbbbbbbb
Timer/Fwd or cbTimer/Rev
7 Press cbbbbbbbbbbbc
bbbbbbbbbc until the correct
date appears
bbbbb
Set to save the correct date
8 Press cbbbbbc
bbbbbbbbbb
Time/Exit to save time, day and date
9 Press cbbbbbbbbbbc
d
29
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbb
To set the timer when
you are on a call
Disp-Norm
1 Press cbbbbbbbbbbbc
d
Green light goes out
Local mode is activated, and time related
information is displayed
bbbbb
Set until the timer display appears
2 Press cbbbbbc
d
Timer is set at 0
bbbbbbbbbbb
Timer/Start to start the timer
3 Press cbbbbbbbbbbbc
bbbbbbbbbbb
Timer/Stop to stop the timer
4 Press cbbbbbbbbbbbc
b bbbbbbbbb
5 Press cbTimer/Exit
bbbbbbbbbc to exit timer and to display time,
day and date
d
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbbbbb
To set the alarm
Disp-Norm if you are in Normal mode,
1 Press cbbbbbbbbbbbc
otherwise start at step 2
d
Green light goes out
Local mode is activated, and time related
information is displayed
bbbbb
Set until the alarm display appears
2 Press cbbbbbc
d
Alarm (hh:mma/p) is flashing
b bbbbbbbbb
bbbbbbbbbbb
Timer/Fwd or cbTimer/Rev
3 Press cbbbbbbbbbbbc
bbbbbbbbbc to set the time on
the alarm
bbbbb
Set to save
4 Press cbbbbbc
b bbbbbbbbb
5 Press cbTimer/Exit
bbbbbbbbbc to exit alarm and display time, day
and date
d
Note: The alarm will send 3 sets of 3 short beeps at
the programmed time.
30
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc
Normal Mode Displays
To display called party
information for an
internal call
1 Dial extension or select call appearance
d
Green light goes on steadily
d
Normal mode is activated, and time related
information is cleared
d
Each digit entered is displayed until a complete
extension is dialed
After extension is accepted, the name of called
party and miscellaneous identifier (if applicable)
are displayed on line 1 (See Key Words to
Know for a list of miscellaneous identifiers.)
bbbbbbb
Scroll
2 Press cbbbbbbbc
d
d
Extension of called party is displayed on line 2
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
To display called party
information for an
outside call
1 Dial the outside number or select a call appearance
d
Green light goes on steadily
d
Normal mode is activated, and time related
information is cleared
d
Each digit entered is displayed until a complete
number is dialed
Note: If the trunk group is set to NO, digits 1-14 are
displayed on line 1, and 15-32 are automatically
scrolled on line 2. If the trunk group is set to YES,
the trunk name is displayed on line 1, and the trunk
access code is displayed on line 2. The default trunk
name is "OUTSIDE CALL."
31
ffffffffffffffffffffffffffffffffffffffffffffff
To display calling party
information for an
incoming internal call
1 While on-hook
d
Green light (next to the call appearance with the
incoming call) flashes and the voice terminal
rings
d
Normal mode is activated, time related
information is cleared, and the green light (next
to the disp-norm button) goes on steadily
Name of calling party and miscellaneous
identifier (if applicable) are displayed on line 1
bbbbbbb
Scroll
2 Press cbbbbbbbc
d
d
Extension of the calling party is displayed on line
2
3 Pick up handset to receive call
Note: If internal automatic answer is activated,
Step 3 is unnecessary (the call is automatically
answered).
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
To display calling party
information for an
outside call
1 While on-hook
d
Green light (next to the call appearance with the
incoming call) flashes and voice terminal rings
d
Normal mode is activated, time related
information is cleared, and the green light (next
to the disp-norm button) goes on steadily
d
"OUTSIDE CALL" is displayed on line 1 (if the
trunk group has no name administered)
2 Pick up handset to receive call
32
ffffffffffffffffffffffffffffffffffffffffffffff
To display calling party
information for an
incoming internal call,
when connected to
another call
1 Automatic Incoming Call Identification is activated
Name of the calling party and miscellaneous
identifier (if applicable) are displayed on line 1
bbbbbbb
Scroll
2 Press cbbbbbbbc
d
Extension of the second or subsequent caller is
displayed on line 2
bbbbbb
Hold to place first call on hold
3 Press cbbbbbbc
d
4 Receive the second call
Note: If you remain on the first call and the
incoming caller disconnects or you do not answer the
incoming call within 30 seconds, the display will
revert to Normal mode, and the information from the
first call will be displayed.
b
b
ffffffffffffffffffffffffffffffffffffffffffffff
To display a redirected
call at the answering
party voice terminal
1 While on-hook
d
Green light (next to the call appearance with the
incoming call) flashes
d
Normal mode is activated, time related
information is cleared, and and the green light
(next to the disp-norm button) goes on steadily
Name of the original called party and redirection
character (<) are displayed on line 1
bbbbbbb
Scroll
2 Press cbbbbbbbc
d
d
Name of the calling party and redirection reason
code are displayed on line 2 (See Key Words to
Know for a list of redirection codes.)
3 Pick up handset to receive call
33
ffffffffffffffffffffffffffffffffffffffffffffff
To display dialed digits
for purposes other than
calling
1 Go off-hook and dial a Feature Access or
Authorization Code
d
Green light goes on steadily
d
Normal mode is activated, and time related
information is cleared
d
Each digit entered is displayed until a complete
code is dialed
ffffffffffffffffffffffffffffffffffffffffffffff
To display number of
conferees on a conference
call
1 See "Conference" in section How to Use the
Features to set up a conference call.
d
CONFERENCE and "n" (n = number of conferees
excluding yourself) are displayed on line 1.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbb
cc
ccbbbcc c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Scroll
To select between two
lines of alternated
character displays (This
applies only to Normal
mode.)
bbbbbbb
Scroll
1 Press cbbbbbbbc
Second line of text is displayed
bbbbbbb
Scroll again
2 Press cbbbbbbbc
d
d
Previous or first line of text is displayed
34
ffffffffffffffffffffffffffffffffffffffffffffff
Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which
you hear through the handset (receiver).
Ringing Tones
d
1 ring—A call from another extension.
d
2 rings—A call from outside or from the attendant.
d
3 rings—A priority call from another extension, or from an Automatic Callback
call you placed.
d
ring-ping (half ring)—A call redirected from your voice terminal to another
because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
d
busy tone—A low-pitched tone repeated 60 times a minute; indicates the
number dialed is in use.
d
call waiting ringback tone—A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
d
call waiting tone—One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
b
b
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a
priority call.
d
confirmation tone—Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
d
coverage tone—One short burst of tone; indicates your call will be sent to
another extension to be answered by a covering user.
d
dial tone—A continuous tone; indicates dialing can begin.
d
intercept/time-out tone—An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset
interval (usually 10 seconds) after lifting the handset or dialing the previous
digit.
d
recall dial tone—Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
d
reorder tone—A fast busy tone repeated 120 times a minute; indicates all
trunks are busy.
d
ringback tone—A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
d
ZIP tone—A tone burst of one-pitch on ACD calls.
35
ffffffffffffffffffffffffffffffffffffffffffffff
Troubleshooting
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Problem
Solution
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c A feature doesn’t c 1) Reread the procedure and try again.
c
work
as
noted
in
c the book.
c 2) For many features you must lift the handset before you c
c
c can use the feature.
c
3)
Check
with
your
System
Manager
to
be
sure
this
feature
c
c is administered on your voice terminal.
c
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
There
are
no
c
c See your System Manager for a list of Feature Codes for
c
Feature Codes
features assigned to your voice terminal. Then, write the
c (such as Call
c codes in this guide.
c
Forward
code
or
c
c
c
Send All Calls
c code) written in c
c
the
appropriate
c
c
c
blanks in this
ccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
cc
cc
guide.
b
b
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Problem
Solution
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c There’s no dial c 1) Check with your System Manager to be sure your voice c
c tone.
c terminal is administered correctly.
c
c
c 2) Make sure that the handset and line cords at your voice c
c
c terminal are securely connected at both ends.
c
3) Find a working voice terminal of the same type as your
c
c own. Unplug this voice terminal from its modular wall c
c
c jack. Plug your voice terminal into that jack and check if c
c
c it gets dial tone.
c
4) If your voice terminal still does not work, plug the
c
c working voice terminal (of the same type) into your
c
c
c modular wall jack. If the working voice terminal has dial c
your own voice terminal is faulty. See your System
c
c tone,
c
Manager.
c
c
c
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
36
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Problem
Solution
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c The telephone
c 1) Set the ringer volume to a higher level.
c
c doesn’t ring.
c 2) Place a test call from another extension to your extension. c
c
c 3) Use the Self-Test feature.
c
c
c 4) Check the line cord to make certain that it is securely
c
c
c connected at both ends.
c
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c 5) If there is still a problem, see your System Manager.
c
c The lights do not c 1) Use the Self-Test feature.
c
c go on next to the c 2) Check the line cord to make certain that it is securely
c
buttons.
c
c connected at both ends.
c
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c 3) If there is still a problem, see your System Manager.
c
c Excessive delays c
c
1) Obtain a DCP set.
c on display when c
c
2) If there is still a problem, see your System Manager.
many calls come
c in at the same
c
c
c time.
c
c
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
b
b
-
37
ffffffffffffffffffffffffffffffffffffffffffffff
Key Words to Know
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the
main telephone console.
AUDIX
Audio Information Exchange, an optional voice mail and
message service which provides coverage for calls to you by recording callers’
messages and reporting Leave Word Calling messages.
Automatic Incoming Call Identification
Provides display equipped
voice terminal users, who are active on a call, with the identity of a second or
subsequent caller.
BIS
Built-In Speakerphone, provides both a microphone and a speaker
which can be used to place and receive calls.
call appearance
A button used to place, receive, or hold calls. It has an
assigned extension number and is equipped with a red in-use light and a
green status light.
called ext/calling ext
called or calling party.
For internal calls, the 1 to 5 digit extension of the
called name/calling name
calling party.
For internal calls, the name of the called or
b
b
called number
party.
For external calls, the 1 to 32 digit number of the called
called tac/calling tac
The 1 to 3 digit trunk access code of an outgoing
or incoming trunk group.
calling trunk group name
For an external call, the group name (e.g.,
"OUTSIDE CALL") of the calling party.
console permission
The authorization (from your System Manager) to
initiate Call Forwarding All Calls for an extension other than your own.
coverage
Automatic redirection of calls from an unanswered phone to
another phone. Redirection could be to the extension of a receptionist,
secretary, co-worker, AUDIX, or message center. A person who provides
coverage is a covering user.
DEFINITY Communications System Generic 1
The AT&T switch to
which you may be connected. DEFINITY Generic 1 is a communications
system which transmits and receives voice and data signals for all
communications equipment in your network.
dial pad
features.
The 12 pushbuttons you use to dial phone numbers and access
enhanced list
One of the 4 types of Abbreviated Dialing lists;
programmable only by the System Manager. Contains phone numbers useful
to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit
list item.
38
extension
A dialing number of 1 to 5 digits assigned to each phone
connected to your DEFINITY Communications System Generic 1.
feature
A special function or service, such as Conference, Hold, Send All
Calls, etc.
feature code
A dial code of 1, 2, or 3 digits, which you use to activate or
cancel the operation of a feature.
handset
The handheld part of the voice terminal which you pick up, talk
into, and listen from. Also known as the receiver.
LCD
Liquid Crystal Display, an alphanumeric display which provides
time/date related information and switch controlled call related information.
message retriever
A person authorized by the System Manager to
retrieve messages for other users.
miscellaneous identifier (MISCID)
A miscellaneous identifier is a
character or word that is displayed at the calling party’s display voice
terminal (position 16 of line 1) when various features are activated for the
call. Following are feature and miscellaneous identifiers for one-identity
call-related display information:
Automatic Callback Activation/Callback
Automatic Route Selection
Call Coverage
Call Forwarding
Q
A
c
f
b
b
Call Park
Call Pickup
Call Waiting
Code Call Access
Intercom
Outgoing Trunk Queueing Activation/Callback
Priority Calling
Radio Paging
p
c
w
p
i
q
!
p
off-hook
When the handset is removed from the cradle (e.g., when you lift
the handset to place or answer a call).
on-hook
party
When the handset is left on the cradle.
A person who places or answers a call.
personal list
One of the 4 types of Abbreviated Dialing lists;
programmable by the System Manager or by you, the user. Contains phone
numbers of your choice, and stores each of them as a single-digit list item.
personal list item
One of the 10 available slots on an Abbreviated
Dialing personal list. The first 9 personal list items are given digits 1 to 9,
with 0 for the tenth item. You may have as many as 3 personal lists.
pickup group
A group of telephone users who can answer calls for each
other through the Call Pickup feature. Group members are determined by
the System Manager and are usually located in the same work area or
perform similar job functions.
39
pooled modem
A modem (a device which allows a data terminal to send
and receive data over a telephone line) which is shared by other users.
priority call
An important or urgent call which sends a special 3-burst
ring, and does not redirect to coverage.
program/reprogram bbbbbbbbb
To use your dial pad to assign a phone number to a
AD xxxxx button for Abbreviated Dialing.
personal list item or an cbbbbbbbbbc
b
b
40
redirection reason code
A character that is displayed at the answering
party’s display voice terminal (position 16 of line 2) when a call is being
redirected to coverage. Following are reason codes and descriptions for twoidentity call-related display information:
Call Coverage
Call Forwarding
Call Pickup
Controlled Outward Restricted
Controlled Termination Restricted
Controlled Station Restricted
Do Not Disturb
Night Service (Hunt or Trunk Group)
Night Service (LDN)
Service Observing
Supervisory Assist
s (send all calls)
b (active)
C (cover all calls)
B (busy)
d (don’t answer)
f
P
r
r
r
D
n
#
o
S
retrieve
To collect phone messages with the Voice Message Retrieval
features. (Also, with Call Park, to resume a call from an extension other
than the one where the call was first placed or received.)
b
b
ringer
The device that produces the electronic ringing sound in your voice
terminal.
stored number
A telephone number which has been programmed and
stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a
complete or partial phone number, an extension, a trunk or a feature code.
Once programmed, a number can be accessed by first dialing the list, then
the
list item digit(s) under which it is stored; if the number is stored on an
bbbbbbbbbb
AD xxxxx , the number can be accessed by simply pressing that button.
cbbbbbbbbbbc
switch
The device which makes connections for all voice and data calls
for a network, and also contains software for features. Also known as a
system, switching system, or PBX (private branch exchange). (Your
switch is a AT&T DEFINITY Communications System Generic 1.)
system list
One of the 4 types of Abbreviated Dialing lists; programmable
only by the System Manager. Contains phone numbers helpful to all system
users, and stores each of those numbers as a 2-digit list item.
System Manager
The person responsible for specifying and managing
the operation of features for all the voice and data equipment in your
network.
trunk
A telecommunications channel between your DEFINITY
Communications System Generic 1 and the local or long distance calling
network. Trunks of the same kind connecting to the same end points are
assigned to the same trunk group.
41
trunk access code
A dial code of 1, 2, or 3 digits which you dial to access
a trunk group to place an outside call.
voice terminal
A telephone equipped with an array of specially designed
features (e.g., administrable buttons, etc.) and functional capabilities that
distinguish it from a conventional telephone.
b
b
42
ffffffffffffffffffffffffffffffffffffffffffffff
Quick Reference Lists
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Feature Codes
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Feature
c Code c
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
ABBREVIATED DIALING
c
c
List 1 c
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
List 2 c
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
c
List 3
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
Program c
c
c
CALL FORWARDING ALL CALLS c
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Cancel
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
CALL PARK
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
ccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
cc
Answer Back c
c
b
b
bbbbbbbbbbbbbbb
Trunk Codes
cbbbbbbbbbbbbbbb
c
c Description c Code c
bbbbbbbbbbbbbbb
c
c
c
bbbbbbbbbbbbbbb
c
c
c
bbbbbbbbbbbbbbb
c
c
c
cbbbbbbbbbbbbbbb
c
c
c
bbbbbbbbbbbbbbb
c
c
bbbbbbbbbbbbbbb
Miscellaneous
cbbbbbbbbbbbbbbb
c
c Description c Extension c
bbbbbbbbbbbbbbb
c Attendant c
c
bbbbbbbbbbbbbbb
c
c
c
cbbbbbbbbbbbbbbb
c
c
cbbbbbbbbbbbbbbb
c
c
cbbbbbbbbbbbbbbb
c
c
43
b bbbbbbbbbbbbbbbbbbbbbbb
Feature Codes
cb bbbbbbbbbbbbbbbbbbbbbbb
c
c
c Code c
Feature
bc bbbbbbbbbbbbbbbbbbbbbbb
c
c
CALL PICKUP
bc bbbbbbbbbbbbbbbbbbbbbbb
c
c
LAST NUMBER DIALED
cb bbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
c
LEAVE WORD CALLING
cb bbbbbbbbbbbbbbbbbbbbbbb
c
c
cb bbbbbbbbbbbbbbbbbbbbbbb
c
Cancel c
c
c
PRIORITY CALLING c
bc bbbbbbbbbbbbbbbbbbbbbbb
c
c
SEND ALL CALLS
bc bbbbbbbbbbbbbbbbbbbbbbb
c
c
Cancel
cb bbbbbbbbbbbbbbbbbbbbbbb
c
c
cbVOICE
c
MESSAGE RETRIEVAL c
bbbbbbbbbbbbbbbbbbbbbbb
c
c
Coverage c
cb bbbbbbbbbbbbbbbbbbbbbbb
c
c
b
b
b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Abbreviated Dialing*
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Personal List 1 c Personal List 2 c Personal List 3
c bbbbbbbbbbbbbbbbbbbbbbbbbbb
Item b
c
c No. c
c
c
Name
Name
Name
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
1
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
2
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
3
c
c
c
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
4
c
c
c
c
c 5 c
c
c
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
6
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
7
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
8
bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
c
9
c
cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
c
cc
ccb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
0
c
c
c
* You may have as many as 3 personal lists, and each list can have either
5 or 10 items; see your System Manager.
44
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