HP | xw series | Setup and Troubleshooting

Setup and Troubleshooting
HP xw Series Workstations
Part number: 361756-003
First edition: 02/2005
Legal and notice information
© Copyright 2004-2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
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The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions
contained herein.
This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of Hewlett-Packard Company.
1 Locating HP Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 Hardware Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Software Setup for Microsoft® Windows® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4 Software Setup for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Self Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Troubleshooting Resources and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
High Performance Tuning Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E-Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshoot a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instant Support/Active Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Advisories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Change Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
At Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
During Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power-On Self Test (POST) Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Lights and Audible (Beep) Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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A Features and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Contents
3
Contents
Contents
4
Contents
Locating HP Resources
Locating HP Resources
1
The following table helps you locate commonly needed information.
Table 1-1 Locating HP Resources
What Do You Need Help With?
Where to Find It?
Locating additional information.
For online access to technical support information and tools, visit
www.hp.com/support. Support resources include Web-based
troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and proactive
notification services.
Locating HP user documentation, white papers, and third-party
documentation.
For the latest online documentation, visit www.hp.com/support/
workstation_manuals.
Finding regulatory information.
Refer to the Safety & Regulatory Information guide on the
Documentation and Diagnostics CD for product Class
information. You can also refer to the label on the workstation
chassis.
Locating parts and accessories.
For complete and current information on supported accessories
and components, visit http://partsurfer.hp.com.
Exploring the contents on the Documentation and Diagnostics
CD.
For information on using the CD as a documentation tool or a
diagnostics tool, see section 1.1 “Using the Documentation and
Diagnostics CD.”
The Documentation and Diagnostics CD includes:
• a copy of the Setup and Troubleshooting guide
• a link to the latest Service and Technical Reference Guide
• a copy of the Safety and Comfort Guide
• a copy of the Safety & Regulatory Information guide
• HP Insight Diagnostics utility
Signing up for product notifications.
Subscriber's Choice is an HP program that allows you to sign up
to receive driver and software alerts, proactive change
notifications (PCNs), the HP newsletter, and more. Sign up today
at www.hp.com/go/subscriberschoice.
Locating workstation QuickSpecs.
The Product Bulletin contains QuickSpecs for HP Workstations.
QuickSpecs provide an overall specification review of your
product. It includes information about its features including the
operating system, power supply, memory, processor, and many
other components of the system. To access the QuickSpecs, visit
www.hp.com/go/productbulletin.
Locating warranty information.
Each system comes with a printed copy of the warranty
statement.
Locating information about the system board.
The inside of the access panel contains an illustration of the
system board layout. Also, you can find additional information
by reviewing the Service and Technical Reference Guide that can
be found on the Documentation and Diagnostics CD or on the
Web at www.hp.com/support/workstation_manuals.
Locating diagnostics tools.
The Documentation and Diagnostics CD contains the HP Insight
Diagnostics utility. To use this utility, see section 5.1.1 “HP Insight
Diagnostics”.
Locating the latest BIOS and drivers.
Verify you have the latest drivers for your system by visiting
www.hp.com/go/workstationsupport.
Determining the meaning of beeps and LED codes.
See section 5.4.3 “Diagnostic Lights and Audible (Beep) Codes”
for detailed information about beep and Light Emitting Diode
(LED) codes applicable to the workstation.
Locating the serial number and Certificate of Authenticity (COA) The serial number labels can be found on the top panel or on the
label (if applicable).
side of the unit and at the rear of the unit. The COA label is
generally located on the top panel or access panel near the
serial number label. See section 2.6 “Serial Number and COA
Label Location” for more information.
Reinstalling the operating system.
See section “Software Setup for Microsoft® Windows®” for
more information on how to load the operating system.
5
Table 1-1 Locating HP Resources (continued)
What Do You Need Help With?
Where to Find It?
Accessing Web-based support tools to resolve desktop issues.
See “Instant Support/Active Chat” on page 30 for more
information on how to receive support.
Finding information on how to contact technical support.
Before you call technical support, see section 5.1 “Self
Troubleshooting” for more information. To facilitate your call, see
section 5.5 “Calling Technical Support” for a listing of
information you need to have available before you call.
For U.S. and Canada, call 1-800-HPINVENT.
For a listing of all worldwide technical support phone numbers,
visit www.hp.com/support, select your region and click Contact
HP in the upper-left corner.
1.1
Using the Documentation and Diagnostics CD
1.1.1 Accessing Documentation
To access the documentation contents of the Documentation and Diagnostics CD:
Windows-Based Workstations
Insert the CD into the CD-ROM drive. The CD will Autorun. If there is no CD-ROM drive activity for two minutes or more,
the Autorun feature may not be enabled on the workstation. To run the CD, follow these steps:
1.
2.
3.
Click Start > Run.
Type:
X:\index.htm (where X is the drive letter designator for the CD-ROM drive)
Click OK.
Linux-Based Workstations
If the workstation is running a Linux operating system, browse the CD and click the index.htm file to launch the CD
interface. To view the documents on the CD, download and install Adobe® Acrobat® Reader for Linux from
www.adobe.com.
1.1.2 Accessing Diagnostics
To use the HP Insight Diagnostics utility, insert the Documentation and Diagnostics CD into your system and reboot.
Follow the onscreen menu options and directions to begin your testing.
NOTE: If you do not have the Documentation and Diagnostics CD available, download it from www.hp.com/go/
workstationsupport.
1.
Select your HP Workstation from the list.
2.
In the “I would like to” section, click the download drivers and software.
3.
In the “select operating system” section, select your OS.
4.
Click the Diagnostics link and then click the appropriate diagnostic program link.
6
Locating HP Resources
2
Hardware Setup
2.1
Quick Setup
After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the
mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a
power outlet.
Hardware Setup
1.
NOTE: Connect other components, such as a printer, according to the instructions included with the device. For more
information on your HP Workstation, refer to the Documentation and Diagnostics CD or visit www.hp.com/go/
workstationsupport.
2.
Connect the monitor cables to the dongle and connect the dongle to the video card. (If using only one monitor,
or a graphics card with two inputs, a dongle might not be required.) Connect the power cables from the monitors
to a power outlet.
Quick Setup
7
2.1.1 Ventilation
Proper ventilation for your system is very important. Refer to the following notes and illustrations to properly position your
system for maximum airflow
•
•
•
Place the computer in an area that is relatively cool with adequate ventilation.
Operate the computer on a sturdy, level surface. Leave at least 10.2-cm (4-inch) clearance on the front and rear
sides of the computer to permit the required airflow.
Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Do not
place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts
airflow.
4” Clearance
in Back
4” Clearance
in Front
8
Hardware Setup
Front Panel Components
2.2.1 HP xw4200 Workstation and HP xw4300 Workstation Front Panel
Components
1
2
7
3
8
4
9
5
10
11
6
12
Hardware Setup
2.2
13
14
Table 2-1 HP xw4200 Workstation and HP xw4300 Workstation Front Panel Components
Item
Description
Item
Description
1
Optical Drive*
8
Power On Light
2
Optical Drive Activity Lights
9
Power Button
3
5.25-Inch Drive Bays
10
Hard Drive Activity Light
4
Diskette Drive (optional)
11
USB 2.0 (Universal Serial Bus) Ports
5
Diskette Drive Activity Light
12
Headphone Connector
6
Diskette Eject Button
13
Microphone Connector
7
Optical Drive Eject Button
14
IEEE-1394a Connector**
NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD±R/RW, or CD-RW/DVD combo drive.
NOTE: ** IEEE-1394a is an optional feature. If the unit was purchased without this option, this connector will be covered.
Front Panel Components
9
2.2.2 HP xw6200 Workstation Front Panel Components
1
2
3
5
6
4
7
8
9
10
11
12
Table 2-2 HP xw6200 Workstation Front Panel Components
Item
Description
Item
Description
1
Optical Drive*
7
Power Button
2
Optical Drive Activity Lights
8
Hard Drive Activity Light
3
5.25-Inch Drive Bays
9
USB 2.0 Ports (2)
4
Diskette Drive (optional)
10
Headphone Connector
5
Optical Drive Eject Button
11
Microphone Connector
6
Power On Light
12
IEEE-1394a Connector**
NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD±R/RW, or CD-RW/DVD combo drive.
NOTE: ** IEEE-1394a is an optional feature. If the unit was purchased without this option, this connector will be covered.
10
Hardware Setup
2.2.3 HP xw8200 Workstation and HP xw9300 Workstation Front Panel
Components
1
2
3
4
5
6
7
8
Hardware Setup
9
10
11
Table 2-3 HP xw8200 Workstation and HP xw9300 Workstation Front Panel Components
Item
Description
Item
Description
1
Optical Drive*
7
Hard Drive Activity Light
2
Optical Drive Activity Lights
8
USB 2.0 Ports (2)
3
5.25-Inch Drive Bays**
9
Headphone Connector
4
Optical Drive Eject Button
10
Microphone Connector
5
Power On Light
11
IEEE-1394a Connector
6
Power Button
NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD±R/RW, or CD-RW/DVD combo drive.
NOTE: **The lowest 5.25 inch bay on the xw9300 only supports an optional 3.5 floppy diskette drive or a hard drive.
Front Panel Components
11
2.3
Rear Panel Components
2.3.1 HP xw4200 Workstation and HP xw4300 Workstation Rear Panel
Components
8
1
9
2
3
10
11
4
12
5
13
14
6
7
15
Table 2-4 HP xw4200 Workstation and HP xw4300 Workstation Rear Panel Components
Item
Description
Item
Description
1
Power Cord Connector
9
Universal Chassis Clamp Opening
2
Keyboard Connector (purple)
10
Mouse Connector (green)
3
Serial Connector (teal)
11
Parallel Connector (burgundy)
4
USB 2.0 Ports (6)
12
Audio Line-In Connector (light blue)
5
Microphone Connector (pink)
13
RJ-45 Network Connector
6
Audio Line-Out Connector (lime)
14
Cable Lock Slot
7
Graphics Adapter
15
Padlock Loop
8
Built In Self Test (BIST) (green LED)
NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral
devices.
12
Hardware Setup
2.3.2 HP xw6200 Workstation Rear Panel Components
6
7
8
9
10
11
1
12
2
3
4
13
14
5
15
Hardware Setup
16
Table 2-5 HP xw6200 Workstation Rear Panel Components
Item
Description
Item
Description
1
Keyboard Connector (purple)
9
Access Panel Key
2
Serial Connector (teal)
10
Padlock Loop
3
USB 2.0 Ports (6)
11
Mouse Connector (green)
4
Microphone Connector (pink)
12
Parallel Connector (burgundy)
5
Audio Line-Out Connector (lime)
13
RJ-45 Network Connector
6
Power Cord Connector
14
Audio Line-In Connector (light blue)
7
Universal Chassis Clamp Opening
15
Graphics Adapter
8
Built In Self Test (BIST) (green LED)
16
Cable Lock Slot
NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral
devices.
Rear Panel Components
13
2.3.3 HP xw8200 Workstation Rear Panel Components
9
1
10
2
11
12
13
14
3
4
5
6
15
7
17
16
8
Table 2-6 HP xw8200 Workstation Rear Panel Components
Item
Description
Item
Description
1
Power Cord Connector
10
Access Panel Key
2
Built In Self Test (BIST) (green LED)
11
Padlock Loop
3
Keyboard Connector
12
Cable Lock Slot
4
Serial Connector (teal)
13
Mouse Connector (green)
5
USB 2.0 Ports (6)
14
Parallel Connector (burgundy)
6
IEEE 1394 Connector
15
RJ-45 Network Connector
7
Microphone Connector (pink)
16
Audio Line-In Connector (light blue)
8
Audio Line-Out Connector (lime)
17
Graphics Adapter
9
Universal Chassis Clamp Opening
NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral
devices.
14
Hardware Setup
2.3.4 HP xw9300 Workstation Rear Panel Components
9
1
10
2
11
12
3
4
5
13
14
6
15
7
16
Hardware Setup
8
Table 2-7 HP xw9300 Workstation Rear Panel Components
Item
Description
Item
Description
1
Power Cord Connector
9
Universal Chassis Clamp Opening
2
Built In Self Test (BIST) (green LED)
10
Access Panel Key
3
Serial Connector (teal)
11
Padlock Loop
4
Keyboard Connector
12
Cable Lock Slot
5
USB 2.0 Ports (4)
13
Mouse Connector (green)
6
IEEE 1394 Connector
14
RJ-45 Network Connector
7
Microphone Connector (pink)
15
Audio Line-In Connector (light blue)
8
Audio Line-Out Connector (lime)
16
Graphics Adapter
NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral
devices.
Rear Panel Components
15
2.4
Keyboard
1
8
7
6 8
2
3
5
4
Table 2-8 Standard Keyboard Key Descriptions
Item
Component
Description
1
Function Keys
Perform special functions, depending on the software application being used.
2
Editing Keys
Include Insert, Home, Page Up, Delete, End, and Page Down.
3
Status Lights
Indicate the status of the workstation and keyboard settings
(Num Lock, Caps Lock, and Scroll Lock).
4
Numeric Keys
Use as a calculator keypad.
5
Arrow Keys
Move left, right, up, and down, using the keyboard instead of the mouse.
6
Application Key*
Open pop-up menus in a Microsoft™ Office application. Might perform other functions in
other software applications (like the right mouse button).
7
Windows® Logo Keys*
Open the Start menu in Microsoft Windows. Use in combination with other keys to perform
other functions. (Available only on systems with Microsoft Windows
pre-installed.)
8
Ctrl Key
Use in combination with another key; its effect depends on the application software you are
using.
NOTE: *Keys available in select geographic regions.
2.4.1 Using the Windows Logo Key
Use the Windows Logo key in combination with other keys to perform certain functions available in the Windows
operating system.
NOTE: The Windows logo key does not function on Linux systems.
Table 2-9 Windows Logo Key Functions
16
Key
Description
Windows Logo Key
Displays or hides the Start menu
Windows Logo Key + d
Displays the Desktop
Windows Logo Key + m
Minimizes all open applications
Shift + Windows Logo Key + m
Undoes Minimize All
Windows Logo Key + e
Launches My Computer
Windows Logo Key + f
Launches Find Document
Windows Logo Key + Ctrl + f
Launches Find Computer
Windows Logo Key + F1
Launches Windows Help
Hardware Setup
Table 2-9 Windows Logo Key Functions
2.5
Key
Description
Windows Logo Key + l
Locks the computer if you are connected to
a network domain, or allows you to switch
users if you are not connected to a network
domain
Windows Logo Key + r
Launches the Run dialog box
Windows Logo Key + u
Launches the Utility Manager
Windows Logo Key + Tab
Activates the next Taskbar button
Special Mouse Functions
NOTE: Some mouse software applications might interfere with the functionality of the keyboard and mouse if the
keyboard and mouse are connected to your workstation through a KVM (keyboard, video, mouse) switch. If you are
experiencing “no-response” from your keyboard and mouse, you might need to uninstall the mouse software or connect
the keyboard and mouse directly to the keyboard and mouse connectors on the workstation.
2.6
Serial Number and COA Label Location
Each HP Workstation has two unique serial number labels 1 and a Certificate of Authentication (COA) label 2 (for
Windows-preinstalled systems only). In general, the serial number labels can be found on the top panel or on the side
of the unit and at the rear of the unit. Keep this number available when contacting customer service for assistance. The
COA label is generally located on the top panel or side of the unit near the serial number label.
NOTE: If you must restore the operating system with Windows OEM CDs (installing without using the Restore Plus!
CDs), you will need to call Microsoft in order to provide the company with a Stock Keeping Unit (SKU) number. The
SKU information is on the service tag and is the OS product number in the lower right hand section of the tag. It should
say “OS: XXXXXXX” where the “XXXXXXX” is the OS product number.
1
2
1
2
1
1
Special Mouse Functions
17
Hardware Setup
Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the
software applications you are using.
18
Hardware Setup
3
Software Setup for Microsoft® Windows®
CAUTION: Do not add optional hardware or third-party devices to the HP Workstation until the operating system is
successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.
Use the following instructions to set up your OS and software:
•
•
•
•
•
•
•
•
•
•
•
3.1
Section 3.1 “Starting the Operating System”
Section 3.2 “Restoring the Software”
Section 3.3 “Verifying System After First Boot”
Section 3.5 “HP Cool Tools”
Section 3.6 “Customizing the Monitor Display”
Section 3.7 “Subscribing to Software Support”
Section 3.8 “Enabling Hyper-Threading Technology”
Section 3.9 “Using Energy Star”
Section 3.10 “Using Accessibility Features”
Section 3.11 “Using HP ProtectTools Embedded Security (Optional)”
Section 3.12 “Turning Off the Workstation”
Starting the Operating System
CAUTION: After the automatic installation has started, DO NOT TURN OFF THE WORKSTATION UNTIL THE
PROCESS IS COMPLETE. Turning off the workstation during the installation process can damage the software that runs
the workstation or prevent its proper installation.
NOTE: After you have selected a language during initial boot of the OS, the language will be locked in on the hard
drive. If the system is restored for some reason, the restore CD will check for the language stored on the hard drive and
will restore only the original preinstalled language. In the case where a new hard drive is installed or no language is
found on the disk, the Recovery CD will install any language requested. If the wrong OS is accidently unbundled
during the initial boot, technical support will have to be contacted to get a “key” to unlock it and then you will be able
to restore the OS to the correct language.
A language selection is not required for the 64-bit operating system.
For complete operating system installation and configuration instructions, refer to the operating system documentation
that was provided with the workstation. Additional information is available in the online help after you install the
operating system.
3.2
Restoring the Software
Restore the original operating system and factory-installed software by using the Restore Plus! CD and the OS CDs that
came with the workstation. Carefully read and follow the instructions provided with the Restore Plus! CD.
WARNING! The Restore Plus! CD restores the system to the state when the system was purchased. All user files,
applications, and so on will be permanently deleted and cannot be recovered. Before using this restoration
option, back up your personal files, such as documents, music, and photos to a CD, external hard drive, or network
device.
NOTE: If you must restore the operating system with Windows OEM CDs (installing without using the Restore Plus! CD),
you will need to call Microsoft in order to provide the company with a Stock Keeping Unit (SKU) number. The SKU
information is on the service tag. It is the OS product number in the lower right hand section of the tag. It should say
“OS: XXXXXXX” where the “XXXXXXX” is the OS product number.
NOTE: If you are restoring on a 64-bit operating system, you will be prompted for the second restore CD.
Starting the Operating System
19
Software Setup for
Microsoft® Windows®
The first time you turn on the workstation, the operating system is installed automatically. This process takes about 5 to
10 minutes. Carefully read and follow the instructions on the screen to complete the installation.
NOTE: If you restore your system using the Restore Plus! CD, some settings, such as your power management settings
(such as the Energy Star® settings), will need to be reapplied.
3.3
Verifying System After First Boot
HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of
your HP Workstation. To ensure that your workstation takes advantage of the latest enhancements, HP recommends that
you install the latest BIOS, driver and software updates on a regular basis.
After successfully booting your system for the first time:
•
•
•
Verify you have the latest system BIOS loaded. Refer to section 3.3.1 “Upgrading the BIOS” for instructions.
Verify you have the latest drivers for your system. Refer to section 3.3.2 “Installing or Upgrading Device Drivers”
for instructions.
Review “Locating HP Resources” on page 5 to become familiar with your available HP resources.
Also, consider the following:
•
•
Subscribe to Driver Alerts at www.hp.com/subscriberchoice.
Purchase a subscription to the Support Software CD kit. Refer to section 3.7 “Subscribing to Software Support”
for ordering information.
3.3.1 Upgrading the BIOS
After the first boot, it is a good practice to verify your system is operating with the latest BIOS.
To check the current BIOS on the system:
During power up, wait for the prompt F10=setup to appear on the lower right corner of the screen. After the prompt
appears, press the F10 key to enter F10 setup. The F10 Setup Utility displays and lists the BIOS version under File >
System Information. Note this number so that you can compare it with what is on the HP Web site.
To check the latest BIOS available:
1.
2.
3.
4.
5.
6.
Go to www.hp.com/go/workstationsupport.
Select your HP Workstation from the list.
From the “I would like to” section, click download drivers and software.
In the “select operating system” section, select your OS.
From the “quick jump to downloads by category...” area, click the BIOS link.
Click the link below the “description” area.
If the BIOS on the Web site is the same as the version on the system, no further action is required.
If the BIOS on the Web site is a later version, then upgrade the system BIOS using the later version.
To download and upgrade the BIOS:
1.
2.
3.
4.
5.
From the HP Web site, click the Download button next to the appropriate system BIOS.
From the File Download window, click Open.
From the InstallShield Wizard window, click Next.
Accept the license agreement and click Next.
Enter the location where you want the files to be saved to. Click Next.
At this point, there are several options available to upgrade the system BIOS. You can save the files to bootable devices
such as a 3.5-inch diskette or a USB device. The shortest and most efficient way is to use the HPQFlash utility that is
available on your system. This utility is not available on Windows XP Professional x64 Edition.
32-bit Operating System
To run HPQFlash, browse to the folder where you saved the BIOS SoftPaq earlier. Locate and click on the
HPQFlash.exe file to initiate the HPQFlash utility. Follow the on-screen instructions. The current system BIOS and the
system BIOS that is about to be loaded is displayed. You will be notified after the BIOS upgrade is complete.
NOTE: A SoftPaq is a file (usually a zip or executable file) that contains support software, which can be a collection of
device drivers, configuration programs, flashable ROM images, utilities, agents, and so on.
20
Software Setup for Microsoft® Windows®
64-bit Operating System
Refer to the README file in the SoftPaq for instructions on upgrading the BIOS.
3.3.2 Installing or Upgrading Device Drivers
To install hardware devices, such as a printer, display adapter, or network adapter, after the operating system is
installed, the operating system needs access to the appropriate software drivers for the devices.
To copy the drivers to your system, perform one of the following actions:
•
•
•
•
Optical Writer and DVD Applications
If your HP Workstation shipped with an optical writer or DVD drive, the appropriate applications need to be installed
from the application CDs included with your workstation. On some models, these applications have already been
installed.
3.5
HP Cool Tools
NOTE: HP Cool Tools may not be available on all HP Workstations.
Most HP Workstations come preloaded with additional software that is not automatically installed when you first boot
your system. Additionally, a number of valuable pre-installed tools on your workstation can enhance your workstation
experience. To access or learn more about these applications:
•
Open the HP Cool Tools folder by selecting Start > All Programs > HP Cool Tools.
OR
•
Click the HP Cool Tools icon on the desktop.
To learn more about these applications, click HP Cool Tools—Learn More.
To install or launch the applications, click the appropriate application.
3.6
Customizing the Monitor Display
You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and
power management settings. To do so, right-click the desktop, then click Properties to change display settings. For more
information, refer to the online documentation provided with the graphics controller utility or the documentation that
came with your monitor.
3.7
Subscribing to Software Support
You can also obtain the latest support software through a subscription to the Support Software CD Kit using the Support
Software Management order form available at the following Web site:
http://h18007.www1.hp.com/support/files/workstations/us/purchase.html
Optical Writer and DVD Applications
21
Software Setup for
Microsoft® Windows®
3.4
Copy the drivers from the CD that was supplied with the peripheral device (manufacturers usually send drivers on
the CD).
Go to the Help & Support Center installed on your system (on most factory-installed Windows XP operating
systems), click Start > Help & Support. Click the icon above HP Software & Drivers Download and
review or select available updates.
Visit the HP Support Web site:
a.
Go to www.hp.com/go/workstationsupport.
b.
Select your HP Workstation from the list.
c.
In the “I would like to” section, click download drivers and software.
d.
In the “select operating system” section, select your OS.
e.
Locate the driver and click download next to your desired file. Follow the on-screen instructions to
complete the installation.
Visit the Web site of the manufacturer of the peripheral device if no drivers can be found with the other methods.
3.8
Enabling Hyper-Threading Technology
HT Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple
threads of instructions simultaneously. HT Technology enables the Intel processor to utilize its execution resources more
efficiently, delivering performance increases and improving user productivity. Not all system applications benefit from
the HT Technology. Not all systems support HT Technology.
To see if HT Technology can benefit you, test your system by turning the feature on.
To enable HT Technology:
•
The Computer Setup (F10) menu can be used to turn this feature on or off. To enter Computer Setup, during
power up, wait for the prompt F10=setup to appear on the lower right corner of the screen. After the prompt
appears, press the F10 key to enter F10 setup. At Computer Setup, select Advanced > Device Options > HyperThreading, then choose whether to enable or disable the HT Technology.
OR
•
If you have HP Cool Tools (available on some HP Workstations), click the HP Cool Tools icon, select
HP Protect Tools Security Manager, select BIOS Configuration, click the Advanced tab, click
Device Options and enable Hyper-Threading.
If the HP Cool Tools icon is not on your desktop, click Start > All Programs > HP Cool Tools > HP
Protect Tools Security Manager. Within HP Protect Tools Security Manager, select BIOS Configuration,
click the Advanced tab, click Device Options and enable Hyper-Threading.
NOTE: If your workstation does not support HT Technology, the menu item will not be available on the Computer Setup
menu.
NOTE: HT Technology is only available with select Intel processors.
For more information about the HT Technology, visit the Intel Web site at www.intel.com.
3.9
Using Energy Star
The Energy Star® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce
energy consumption at home or in the office. Some HP Workstations may be configured to follow Energy Star guidelines
for power consumption.
For those workstations supporting Energy Star and have it enabled, the power management features will be set as
follows:
•
•
•
Monitor—goes into Standby mode after 20 minutes of inactivity.
System—goes into Standby mode after 20 minutes of inactivity.
Hard Drive—goes into power savings mode after the system goes into Standby mode.
NOTE: If you have to restore the operating system, Energy Star settings (if applicable) will need to be reset after the
restore.
NOTE: For information on resetting Energy Star settings, refer to the Service and Technical Reference Guide, which is
available through a link on the Documentation and Diagnostics CD (www.hp.com/support/workstation_manuals).
3.10 Using Accessibility Features
HP is committed to designing products, services, and programs with improved usability and accessibility for all
customers.
HP products with Windows XP preinstalled are designed for accessibility, and these products are tested with industryleading Assistive Technology products.
HP Accessibility—connecting everyone to the power of technology.
22
Software Setup for Microsoft® Windows®
3.11 Using HP ProtectTools Embedded Security (Optional)
NOTE: This utility is not available on Windows XP Professional x64 Edition.
The HP ProtectTools Embedded Security solution includes the following key components:
•
•
Trusted Platform Module (TPM) Embedded Security is a device with a chip that offers security and
encryption features and provides a tamper-proof storage area for protecting public and private keys. The chip is
factory-installed and should not be accessed or removed except by HP authorized service providers.
It is critical to back up the Embedded Security credentials if data is being encrypted with the Embedded Security
chip. The backup is required to restore your settings and data whenever the system board or Embedded Security
chip is changed. To perform the backup, use the HP ProtectTools Embedded Security Backup Wizard that is part
of the HP ProtectTools Security Manager utility.
HP ProtectTools Security Manager can be configured to prevent unauthorized access using Smart Cards,
TPM Embedded security chips, USB tokens and other security technologies. HP ProtectTools Security Manager is
completely customizable, and gives business customers the flexibility to choose the level of security that best
meets their needs.
For more information on using HP ProtectTools, visit www.hp.com/products/security.
3.12 Turning Off the Workstation
To properly turn off the workstation, first shut down the operating system software.
CAUTION: Manually forcing the workstation off can cause loss of data.
To reconfigure the power button to work in On/Off mode, run Computer Setup (F10). For more information about using
Computer Setup, refer to the Service and Technical Reference Guide, which is available through a link on the
Documentation and Diagnostics CD (www.hp.com/support/workstation_manuals).
Using HP ProtectTools Embedded Security (Optional)
23
Software Setup for
Microsoft® Windows®
To manually turn off power to the workstation, press and hold the power button for four seconds. However, manually
turning off the power bypasses the standby state and can result in loss of data.
24
Software Setup for Microsoft® Windows®
4
Software Setup for Linux
CAUTION: Do not add optional hardware or third-party devices to the HP Workstation until the operating system is
successfully installed. Doing so might cause errors and prevent the operating system from installing correctly.
Use the following instructions to set up your OS and software:
•
•
•
•
•
Installing and Customizing HP Linux Workstations
This section contains information for installing and customizing your HP Linux Workstation.
•
•
Section 4.1.1 “Installing and Customizing Linux–Preinstalled Workstations”
Section 4.1.2 “Installing and Customizing Linux–Enabled Workstations”
4.1.1 Installing and Customizing Linux–Preinstalled Workstations
If you have a Linux-preinstalled workstation, follow the instructions in this section to set up your OS and software.
After the boot process completes, you can view additional HP Linux documentation by simply opening your Internet
browser (the browser is automatically set to use the local HP documentation page as its default). You can also access
Linux Web links for Red Hat (Internet access required) by using your Internet browser.
NOTE: For additional information concerning the setup of Linux–preinstalled or Linux–enabled workstations, refer to the
HP User Manual for Linux, which is located at www.hp.com/support/linux_user_manual.
For additional information about HP and Linux, visit www.hp.com/linux.
Starting the Linux Operating System
The first time the HP Workstation is booted, the Red Hat First Boot utility displays. This program allows you to enter your
password, network, graphics, time, and keyboard settings for your workstation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE
PROCESS IS COMPLETE. Turning off the workstation during the installation process can damage the software that runs
the workstation or prevent its proper installation.
NOTE: When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen
for about 15–30 seconds after you have selected and saved all of your settings and have exited the utility. This is
normal. The boot process continues its execution after the screen returns.
Restoring the Linux Operating System
NOTE: To restore the Linux OS, the HP Driver CD and Red Hat box set are required.
Download the latest HP Driver CD to get any new enhancements.
Downloading the Latest HP Driver CD
To download the latest HP Driver CD:
1.
Download the ISO image to a local hard drive from www.hp.com/go/workstationsupport.
a.
Select your HP Workstation.
a.
From the “I would like to” area, click the download drivers and software link.
b.
From the “select your operating system” area, select the Linux OS that matches your box set.
Installing and Customizing HP Linux Workstations
25
Software Setup for Linux
4.1
Section 4.1 “Installing and Customizing HP Linux Workstations”
Section 4.2 “Verifying System After First Boot”
Section 4.3 “Subscribing to Software Support”
Section 4.4 “Enabling Hyper-Threading Technology”
Section 4.5 “Turning Off the Workstation”
2.
c.
Select the latest version from the Utility Tools section.
d.
Download and unpack it (tar zxvf filename.tgz).
Copy the ISO image to CD-R bootable media. On another Linux workstation, use the cdrecord utility. Identify
the device address for the CD burner (cdrecord --scanbus).
The default is usually 2, 0, 0.
Example:
cdrecord -v -eject dev=2,0,0 CD0_golden.iso
Installing with the HP Driver CD
To install with the HP Driver CD:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Boot the workstation from the Red Hat box set Binary CD 1.
Insert the Linux operating system CDs from the Red Hat box set as prompted.
Continue following the prompts until the operating system is successfully installed.
Configure the X server to start on reboot.
Reboot the workstation.
Follow the prompts to set up your system with the Red Hat First Boot utility.
When prompted in First Boot to add additional CDs, insert the HP Driver CD into the CD-ROM tray of the
workstation.
Click Install next to “Additional CDs.”
The HP Driver CD window opens.
Click Press to begin install....
When the install is done, you will have two options, “Reboot now...” on the left-side and “Press to continue,
reboot later...” on the right-side.
Click Reboot now....
4.1.2 Installing and Customizing Linux–Enabled Workstations
Linux–enabled workstations are not pre-installed with Linux. They require the HP Installer Kit for Linux and the purchase
of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the
Red Hat box set that have been verified to work on HP Workstation hardware.
Verifying Hardware Compatibility
To see which Linux versions have been verified to work on HP Workstation hardware:
1.
2.
3.
Go to www.hp.com/support/workstation_manuals.
Select your HP Workstation model.
Click the Hardware Support Matrix for Linux link.
Installing the Linux Operating System
To install the Linux operating system on your Linux–enabled system:
1.
2.
Follow the instructions for “Restoring the Linux Operating System” on page 25 in the previous section.
Follow the instructions for “Starting the Linux Operating System” on page 25 in the previous section.
NOTE: For additional information concerning the setup of Linux–preinstalled or Linux–enabled workstations, refer to the
HP User Manual for Linux, located at www.hp.com/support/linux_user_manual.
For additional information about HP and Linux, visit www.hp.com/linux.
4.2
Verifying System After First Boot
HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of
your HP Workstation. To ensure that your workstation takes advantage of the latest enhancements, HP recommends that
you install the latest BIOS, driver and software updates on a regular basis.
After successfully booting your system for the first time:
•
•
•
26
Verify you have the latest system BIOS loaded. Refer to section 4.2.1 “Upgrading the BIOS” for instructions.
Verify you have the latest drivers for your system. Refer to section 4.2.2 “Upgrading Device Drivers” for
instructions.
Review “Locating HP Resources” on page 5 to become familiar with your available HP resources.
Software Setup for Linux
Also, consider the following:
•
•
Subscribe to Driver Alerts at www.hp.com/subscriberchoice.
Purchase a subscription to the Support Software CD kit. Refer to section 4.3 “Subscribing to Software Support”
for ordering information.
4.2.1 Upgrading the BIOS
After the first boot, it is a good practice to verify your system is operating with the latest BIOS.
To check the current BIOS on the system:
During power up, wait for the prompt F10=setup to appear on the lower right corner of the screen. After the prompt
appears, press the F10 key to enter F10 setup. The F10 Setup Utility displays and lists the BIOS version under File >
System Information. Note this number so that you can compare it with what is on the HP Web site.
To check the latest BIOS available:
1.
2.
3.
4.
5.
Go to www.hp.com/go/workstationsupport.
From the “I would like to” area, click download drivers and software.
In the “select operating system” area, select your OS.
From the Select a Category area, click the BIOS link and note the version of the latest system BIOS.
Click the link below the “description” area.
If the BIOS on the Web site is the same as the version on the system, no further action is required.
If the BIOS on the Web site is a later version, then upgrade the system BIOS using the later version.
1.
2.
3.
4.
5.
6.
7.
8.
From the HP Web site, click the obtain software button next to the appropriate system BIOS.
From the File Download window, click Save.
Enter the location where you want the files to be saved and click Next.
Go to the location on your Linux file system where you have just saved the SoftPaq, which is in .tgz format.
From the command line, unzip the SoftPaq with the following command:
gunzip filename.tgz
A filename.tar file will result.
From the command line, untar the SoftPaq with the following command:
tar -xvf filename.tar
Change directory to:
filename
Review the README file in that directory and follow the instructions to upgrade the BIOS on your Linux
workstation.
4.2.2 Upgrading Device Drivers
Software Setup for Linux
To install hardware devices, such as a printer, display adapter, or network adapter, after the operating system is
installed, the operating system needs access to the appropriate software drivers for the devices. Device drivers are
usually provided on a CD supplied with the peripheral device.
Some existing peripheral devices might not have been shipped with drivers developed for Linux. To locate the most
current drivers:
1.
2.
3.
4.
5.
4.3
Go to www.hp.com/go/workstationsupport.
Select your HP Workstation.
From the “I would like to” area, click the download drivers and software link.
From the “select your operating system” area, select the Linux OS that matches your box set.
Scroll down and download the desired driver.
If no driver is found, visit the Web site of the manufacturer of the peripheral device.
Subscribing to Software Support
You can also obtain the latest support software through a subscription to the Support Software CD Kit using the Support
Software Management order form available at the following Web site:
http://h18007.www1.hp.com/support/files/workstations/us/purchase.html
Subscribing to Software Support
27
4.4
Enabling Hyper-Threading Technology
Hyper-Threading Technology is a high performance technology, developed by Intel®, that allows a single processor to
execute multiple threads of instructions simultaneously. HT Technology enables the Intel processor to utilize its execution
resources more efficiently, delivering performance increases and improving user productivity. Not all system applications
benefit from the HT Technology. Not all systems support HT Technology.
To see if HT Technology can benefit you, test your system by turning the feature on. The Computer Setup (F10) menu
can be used to turn this feature on or off. To enter Computer Setup, during power up, wait for the prompt F10=setup
to appear on the lower right corner of the screen. After the prompt appears, press the F10 key to enter F10 setup. At
Computer Setup, select Advanced > Device Options > Hyper-Threading, then choose whether to enable or disable the
HT Technology.
NOTE: If your workstation does not support HT Technology, the menu item will not be available on the Computer Setup
menu.
NOTE: To enable HT Technology, Linux systems require the latest system BIOS and an SMP kernel (for systems installed
with a single processor). For additional information concerning the setup of
Linux–preinstalled or Linux–enabled workstations, refer to the HP User Manual for Linux, which is located at
www.hp.com/support/linux_user_manual.
NOTE: HT Technology is only available on Intel-based systems.
For more information about the HT Technology, visit the Intel® Web site at www.intel.com.
4.5
Turning Off the Workstation
To properly turn off the workstation, first shut down the operating system software.
CAUTION: Manually forcing the workstation off can cause loss of data.
To manually turn off power to the workstation, press and hold the power button for four seconds. However, manually
turning off the power bypasses the standby state and can result in loss of data.
To reconfigure the power button to work in On/Off mode, run Computer Setup (F10). For more information about using
Computer Setup, refer to the Service and Technical Reference Guide, which is available through a link on the
Documentation and Diagnostics CD (www.hp.com/support/workstation_manuals).
28
Software Setup for Linux
5
Troubleshooting
5.1
Self Troubleshooting
This section provides some self-help tools and troubleshooting tables that you can use to troubleshoot your system.
5.1.1 HP Insight Diagnostics
HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can
test your system hardware and view the hardware configuration information for your system.
To use the HP Insight Diagnostics utility, insert the Documentation and Diagnostics CD into your system and reboot.
Follow the onscreen menu options and directions to begin your testing.
NOTE: If you do not have the Documentation and Diagnostics CD available, download it from
www.hp.com/go/workstationsupport.
1.
Select your HP Workstation from the list.
2.
In the “I would like to” section, click the download drivers and software.
3.
In the “select operating system” section, select your OS.
4.
Click the Diagnostics link and then click the appropriate diagnostic program link.
For more information on using HP Insight Diagnostics, click the Help tab from within the program or refer to the Service
and Technical Reference Guide at www.hp.com/support/workstation_manuals.
HP Troubleshooting Resources and Tools
5.2.1 HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support
Center Help feature. This customized utility allows you to access specific information about your HP Workstation such
as configuration information by clicking Start > Help and Support Center. The interface also provides customized help
and support links to the HP Web site related to your HP Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition.
5.2.2 High Performance Tuning Framework
HP Performance Tuning Framework enables optimal configuration of HP Personal Workstations delivering stability and
best performance.
HP Performance Tuning Framework will guide your system setup allowing a “custom” configuration that best matches the
workstation to user requirements. This customization ensures availability of the latest graphics cards and drivers and
removes some memory restraints.
The Framework’s extensible design permits new configuration functionality and application support to be easily
integrated over time. To facilitate the delivery of such new features, the Framework automatically updates itself when
newer versions become available.
For more information about HP Performance Tuning Framework and instruction on how to use it, visit
www.hp.com/workstations/software/framework/index.html.
5.2.3 E-Support
Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and proactive notification services.
The following sites are also available to you.
•
•
•
Troubleshooting
5.2
www.hp.com—Provides useful product information.
www.hp.com/support/workstation_manuals—Provides the latest online documentation.
www.hp.com/go/workstationsupport—Provides technical support information for your workstation.
Self Troubleshooting
29
•
www.hp.com/support—Provides a listing of the worldwide technical support phone numbers. Access the
numbers by visiting the Web site, selecting your region, and clicking Contact HP in the upper-left corner.
Troubleshoot a Problem
To help you troubleshoot issues with your system, HP provides the Business Support Center (BSC). BSC is a portal to an
extensive selection of online tools. To access BSC, visit www.hp.com/go/workstationsupport. Select your product by
clicking on the appropriate product link.
From the left-hand Business Support Center menu window, select the troubleshoot a problem link. From the troubleshoot
a problem page, select the appropriate link from under the useful documents area.
Instant Support/Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed the resolution of desktop computing,
tape storage and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket,
Active Chat will collect information about the computer and pass it to an online support specialist. The collection of
information may take up to 30 seconds depending on the computer configuration. Once you have submitted a support
ticket, you will receive a confirmation message containing your case ID, the support hours for your location and the
estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit HP at
www.hp.com/hps/hardware/hw_professional.html.
NOTE: This feature is not available on Windows XP Professional x64 Edition.
Customer Advisories
Customer advisories provide clients important information about their system. To search for applicable customer
advisories for your system, visit www.hp.com and use the search tool. To maximize your search efforts, use the “+”
symbol to locate valid words. For example, to search for customer advisories for the xw8200, enter “+xw8200
+customer +advisory” and press Enter. You can also use the “-” (minus) symbol to exclude certain words. You can also
register with Subscribers Choice to automatically receive customer advisories related to your system. Refer to “Locating
HP Resources” on page 5 for information on how to register to Subscriber’s Choice.
Product Change Notifications
Product Change Notifications (PCNs) provide customers with a notice of changes to their product. You can visit
www.hp.com and perform a search for PCNs related to your system. You can also register with Subscribers Choice to
automatically receive PCNs related to your system. Refer to “Locating HP Resources” on page 5 for information on how
to register to Subscriber’s Choice.
5.2.4 Helpful Hints
If you encounter some minor problem with your workstation, monitor, or software, refer to the following list of general
suggestions before taking further action.
At Startup
•
•
•
•
•
•
•
Check that the workstation and monitor are plugged into a working electrical outlet.
Remove all diskettes from your system before turning it on.
Check to see that the workstation is turned on and the green power light is on.
If you have installed an operating system other than the factory-installed operating system, check to be sure that it
is supported on your system by visiting www.hp.com/products/quickspecs.
Check to see that the monitor is turned on and the green monitor light is on.
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
If your workstation has multiple video sources installed and a single monitor, the monitor must be connected to
the monitor connector on the source selected as the primary VGA adapter. During startup, the other monitor
connectors are disabled; if the monitor is connected into one of these ports, it will not function. You can select the
default VGA source in Computer Setup (F10).
During Operation
•
30
Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you
diagnose the problem. Refer to section 5.4.3 “Diagnostic Lights and Audible (Beep) Codes” for information on
interpreting diagnostic lights and audible codes.
Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
5.3
Press and hold any key. If the system beeps, then your keyboard is operating correctly.
Check all cable connections for loose connections or incorrect connections.
Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend
mode, shut down the system by pressing and holding the power button for at least four seconds, then press the
power button again to restart the system. If the system will not shut down, unplug the power cord, wait a few
seconds, then plug it in again. If it does not restart automatically, press the power button to start the workstation.
Reconfigure your workstation after installing a non–plug and play expansion board or other option. See section
5.4.2 “Hardware Installation Problems” for instructions.
Be sure that all the needed device drivers have been installed. For example, if you have connected a printer, you
need to install a printer driver.
If you are working on a network, plug another workstation with a different cable into the network connection.
There may be a problem with the network plug or cable.
If you recently added new hardware, remove the hardware and see if the workstation functions properly.
If you recently installed new software, uninstall the software and see if the workstation functions properly.
If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Or,
change out the monitor with a monitor that you know is working properly.
Upgrade the BIOS. A new release of the BIOS could have been released that supports new features or fixes your
problem.
For more detailed information, refer to the troubleshooting chapter in the Service and Technical Reference Guide
at www.hp.com/support/workstation_manuals.
Power-On Self Test (POST) Error Messages
POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible, visual, or both
message occurs before the operating system boots if the POST encounters a problem. POST checks the following items
to ensure that the workstation system is functioning properly:
•
•
•
•
•
•
Keyboard
Memory modules
Diskette drives
All SATA and SCSI mass storage devices
Processors
Controllers
You can also find additional information about POST error messages in the Service and Technical Reference Guide,
which is available at www.hp.com/support/workstation_manuals.
Basic Troubleshooting
This section concentrates on problems that you might encounter during the initial setup process. Additional
troubleshooting information is available in the Service and Technical Reference Guide at www.hp.com/support/
workstation_manuals.
5.4.1 General Problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you are
unable to resolve it yourself or if you feel uncomfortable about performing the operation, you can contact an HP customer
care center, or you can contact an authorized dealer or reseller. For a list of support telephone numbers for your region,
visit www.hp.com/support, select your region and click Contact HP in the upper-left corner.
Table 5-1 General Installation Problems
Problem
Cause
Solution
Workstation appears locked up and Software control of the power switch is Press and hold the power button for at
will not turn off when the power
not functional.
least four seconds until the workstation
button is pressed.
turns off.
Workstation will not respond to USB Workstation is in Stand by mode.
keyboard or mouse.
Press the power button to resume from
standby mode.
Troubleshooting
5.4
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four
seconds. Otherwise, the workstation will shut down and you will lose your data.
Power-On Self Test (POST) Error Messages
31
Table 5-1 General Installation Problems
Problem
Cause
Solution
Workstation date and time display is RTC (real-time clock) battery may need First, reset the date and time using
Computer Setup (F10). If the problem
incorrect.
to be replaced.
persists, replace the RTC battery. See
NOTE: Connecting the workstation to a the Service and Technical Reference
Guide for instructions on installing a
live AC outlet prolongs the life of the
new battery, or contact an authorized
RTC battery.
dealer or reseller for RTC battery
replacement.
Workstation appears to pause
periodically.
Network driver is loaded and no
network connection is established.
Cursor will not move using the arrow The Num Lock key might be on.
keys on the keypad.
Establish a network connection, or use
Computer Setup (F10) to disable the
network controller.
Press the Num Lock key. The Num Lock
light should not be on if you want to use
the arrow keys. The Num Lock key can
be disabled (or enabled) in Computer
Setup (F10).
Cannot remove workstation cover or Solenoid hood lock, featured on some Unlock the solenoid hood lock using
access panel.
systems, is locked.
Computer Setup (F10). The solenoid
hood lock FailSafe Key, a device for
manually disabling the solenoid hood
lock, is available from HP. You will need
the FailSafe Key in case of forgotten
password, power loss, or workstation
malfunction. (Not applicable to the
xw8200 and xw9300)
Poor performance is experienced.
The panel is locked (xw6200,
xw8200, and xw9300).
Use the key located on the back of the
unit to unlock the panel.
Processor is hot.
1. Make sure the airflow to and from
the workstation is not blocked.
2. Make sure the fans are connected
and working properly.
3. Make sure the processor heatsink is
installed properly.
32
Troubleshooting
Hard drive is full.
Transfer data from the hard drive to
create more space on the hard drive.
The customer has memory installed in
a single channel instead of in both
channels.
Ensure DIMMs are matched and
installed in both memory channels.
Table 5-1 General Installation Problems
Problem
Cause
Solution
System does not power on and the
LEDs on the front of the workstation
are not blinking.
System unable to power on.
Press and hold the power button for less
than 4 seconds. If the hard drive LED
turns green, then:
1. Remove the expansion cards one at
a time and try holding the power
button again for less than 4
seconds.
2. Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED
does not turn on green then:
1. Check that unit is plugged into a
working AC outlet.
2. Open the access panel and check
that the power button harness is
properly connected to the system
board.
3. Check that both power supply
cables are properly connected to the
system board.
4. Check the power supply
functionality.
a. Disconnect the AC power.
b. Remove all internal power supply
cables from the system board.
c. Plug in the AC power.
• If the power supply fan spins
and the BIST LED lights, the
power supply is functional,
so replace the system board.
• If the power supply fan does
not spin or the BIST LED does
not light, replace the power
supply.
5.4.2 Hardware Installation Problems
You might need to reconfigure the workstation when you add or remove hardware, such as an additional optical drive.
If you install a plug and play device, some operating systems automatically recognize the device and configure the
workstation. If you install a non–plug and play device, you must reconfigure the workstation after installing the new
hardware.
Table 5-2 Hardware Installation Problems
Probable Cause
Recommended Solution
A new device is not recognized as Device is not seated or connected
part of the system.
properly.
Ensure that the device is properly and securely
connected and that pins in the connector are not
bent down.
Cables of new external device are
loose or power cables are
unplugged.
Ensure that all cables are properly and securely
connected and that pins in the cable or
connector are not bent down.
Power switch of new external device is Turn off the workstation, turn on the external
not turned on.
device, then turn on the workstation to integrate
the device with the workstation system.
When the system advised you of
Reboot the workstation and follow the
changes to the configuration, you did instructions for accepting the changes.
not accept them.
A plug and play board may not
automatically configure when
added if the default configuration
conflicts with other devices.
Troubleshooting
Problem
Use Computer Setup (F10) to reconfigure or
disable devices to resolve the resource conflict.
Basic Troubleshooting
33
Table 5-2 Hardware Installation Problems
Problem
Probable Cause
Recommended Solution
Workstation will not start.
Wrong memory modules were used
in the upgrade or memory modules
were installed in the wrong location.
1. Review the documentation that came with the
system to determine if you are using the
correct memory modules and to verify the
proper installation.
2. Observe the beeps and LED lights on the
front of the workstation. See “Interpreting
Diagnostic Lights and Audible Codes” to
determine possible causes.
3. If you still cannot resolve the issue, contact
Customer Support.
5.4.3 Diagnostic Lights and Audible (Beep) Codes
This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur
before or during the Power-On Self-Test (POST).
Table 5-3 Diagnostic Lights and Audible Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED On.
None
Workstation on.
None
Green Power LED blinks every two None
seconds.**
Workstation in Suspend to RAM
None
mode (select models only) or normal
Suspend mode.
Green Power LED is off.**
None
Workstation in Suspend
to Disk or “Hibernate” mode.
Green Power LED blinks three
times, once per second.**
None
Workstation in Suspend to RAM
None
mode (select models only) or normal
Suspend mode.
Green Power LED blinks four
times, once per second.**
None
Workstation in Suspend
to Disk or “Hibernate” mode.
None
None
NOTE: For the following LED activity and beeps, the beeps will be heard through the chassis speaker. Blinks and beeps will be
repeated for 5 cycles, after that, only the blinks will continue to repeat.
Red Power LED blinks two times, 2 (only on
once every second, followed by a xw4200,
two- second pause.
xw4300
and
xw9300)
Processor thermal protection
activated:
1. Ensure that the workstation air vents
are not blocked and the cooling fan is
running.
A fan may be blocked or not turning.
2. Open the access panel, press power
OR
button, and see if the processor fan
The heatsink/fan assembly is not
spins. If the processor fan is not
properly attached to the processor.
spinning, make sure the fan's cable is
plugged onto the system board
header. Ensure the fan is fully/properly
seated or installed.
3. If fan is plugged in and seated
properly, but is not spinning, then
replace processor fan.
4. Reseat processor heatsink and verify
that fan assembly is properly attached.
5. Contact an authorized reseller or
service provider.
Red Power LED blinks three times, 3 (only on
once every second, followed by a xw4200,
two- second pause.
xw4300,
and
xw9300)
34
Troubleshooting
Processor not installed (not an
indicator of bad processor).
1. Check to see that the processor is
present.
2. Reseat the processor.
Table 5-3 Diagnostic Lights and Audible Codes (continued)
Activity
Beeps
4
Red Power LED blinks four times
once every second, followed by a
two-second pause.(only on
xw4200, xw4300, and xw9300)
Possible Cause
Recommended Action
Power failure (power supply is
overloaded)
1. Open the access panel and ensure the
4-wire (xw4200 and xw4300) or the
8-pin/wire (xw6200, xw8200, and
xw9300) power supply cable is seated
into the connector on the system
board.
2. Check if a device is causing the
problem by removing ALL attached
devices (such as hard, diskette, or
optical drives, and expansion cards.)
Power on the system. If the system
enters the POST, then power off and
replace one device at a time and
repeat this procedure, until failure
occurs. Replace the device that is
causing the failure. Continue adding
devices one at a time to ensure all
devices are functioning properly.
3. Check the power supply functionality.
a. Disconnect the AC power.
b. Remove all internal power supply
cables from the system board.
c. Plug in the AC power.
• If the power supply fan spins
and the BIST LED lights, the
power supply is functional, so
replace the system board.
• If the power supply fan does not
spin or the BIST LED does not
light, replace the power supply.
Red Power LED blinks five times,
5
once every second, followed by a
two-second pause.
Pre-video memory error
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate faulty module.
3. Replace third-party memory with HP
memory.
4. Replace the system board.
Red Power LED blinks six times,
6
once every second, followed by a
two-second pause.
Pre-video graphics error.
1. Reseat the graphics card.
Red Power LED blinks seven times, 7
once every second, followed by a
two- second pause.
System board failure (ROM detected Replace the system board.
failure prior to video).
Red Power LED blinks eight times, 8
once every second, followed by a
two-second pause.
Invalid ROM based on bad
checksum.
2. Replace the graphics card.
3. Replace the system board.
1. Upgrade the ROM using a ROMPaq
diskette. See the “ROM Flash” section
of the Service and Technical Reference
Guide at www.hp.com/support/
workstation_manuals. A ROMPaq is a
software support bundle of files that
allows you to upgrade your ROM.
2. Replace the system board.
System powers on but does not boot. 1. Replace the system board.
2. Replace the processor.
Troubleshooting
Red Power LED blinks nine times, 9
once every second, followed by a
two-second pause.
Basic Troubleshooting
35
Table 5-3 Diagnostic Lights and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
System does not power on and
LEDs are not blinking.
None
System unable to power on.
Press and hold the power button for less
than 4 seconds. If the hard drive LED turns
green, then:
1. Remove the expansion cards one at a
time and try holding the power button
again for less than 4 seconds.
2. Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED does
not turn on green then:
1. Check that unit is plugged into a
working AC outlet.
2. Open the access panel and check that
the power button harness is properly
connected to the system board.
3. Check that both power supply cables
are properly connected to the system
board.
4. Check the power supply functionality.
a. Disconnect the AC power.
b. Remove all internal power supply
cables from the system board.
c. Plug in the AC power.
• If the power supply fan spins
and the BIST LED lights, the
power supply is functional, so
replace the system board.
• If the power supply fan does not
spin or the BIST LED does not
light, replace the power supply.
5.5
Calling Technical Support
At times you may encounter an issue that requires technical support. If after using the self-troubleshooting tools you still
cannot resolve your issue, note the following to help you locate the necessary information that will assist technical
support in resolving the situation.
•
•
•
•
•
•
•
•
•
Be in front of your workstation when you call.
Write down the workstation serial numbers, product numbers, model names, and model numbers before calling
and have them readily available.
Note any applicable error messages.
Note any add-on options.
Note the operating system.
Note any third-party hardware or software.
Note any blinking LEDs on the front of the workstation.
Note the applications you were using when you noted the issue.
Be prepared to spend the time necessary troubleshooting the problem with the service technician.
NOTE: When calling in for service or support, you may be asked for the Product Number (example: PS988AV) of your
workstation. If your workstation has a Product Number, it is generally located next to the 10- or 12-digit Serial Number
of your workstation.
NOTE: Refer to section 2.6 “Serial Number and COA Label Location” for the location of the Serial Number label on
your workstation. In general, the Serial Number and Product Number label are located at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit www.hp.com/support, select your region and click
Contact HP in the upper-left corner.
36
Troubleshooting
Features and Accessories
A.1
Security Features
The following security features are available for your workstation.
•
Solenoid hood lock—this is an optional software-controllable cover lock, controlled by the setup password, that
prevents unauthorized access to the internal components.
NOTE: This feature is not available on the xw8200 or xw9300.
•
•
•
•
•
Cable lock provision—your workstation is equipped with a cable lock slot for an optional cable lock. This allows
you to secure the unit to a fixed or heavy object such as a desk.
Padlock loop—your workstation has a standard padlock loop available so that you can secure the access panel
to the system chassis with a padlock. It can also be used to secure the unit to a fixed or heavy object.
Access panel lock—on some workstations, the access panel comes with a keylock to prevent internal access to
your system. The keys for the keylock are located on the back of your workstation.
Universal chassis clamp lock—all workstations support this optional custom designed
all-in-one locking solution that protects the internal components while securing the monitor, keyboard, mouse or
speaker cables. It can also be used to secure the unit to a fixed or heavy object.
Rear port control cover—the xw4200 and xw4300 support this option that guards against the removal of any of
the I/O cables connected to the main I/O back panel of your system.
For more information about these features, see the back panel illustrations earlier in this guide or refer to the Service
and Technical Reference Guide Web link on the Documentation and Diagnostics CD or go to www.hp.com/support/
workstation_manuals.
A.2
Chassis Conversion Features
The HP xw4200 Workstation and HP xw4300 Workstation are convertible minitower (CMT) systems. They can be
physically reconfigured from a minitower orientation into a desktop orientation (or from a desktop to a minitower). For
information and procedures on converting your system, refer to the Service and Technical Reference Guide Web link on
the Documentation and Diagnostics CD or go to www.hp.com/support/workstation_manuals.
A.3
Accessories
The HP xw series Workstations can be enhanced with several HP accessories. Some of these options include:
•
•
•
•
•
•
•
graphics cards
memory
diskette drives
optical drives
hard drives
processors
audio cards
Visit www.hp.com/workstations/pws/ and click Options & Accessories. This site displays items provided by HP
along with items tested by HP but provided by third-party suppliers. Refer to the Service and Technical Reference Guide
Web link on the Documentation and Diagnostics CD or go to www.hp.com/support/workstation_manuals for
instructions on installing and removing components.
Security Features
37
Features and Accessories A
A
38
Features and Accessories
Index
A
I
access panel key 13, 14, 15
accessibility 22
accessories 37
audible codes 34
IEEE-1394 connector location 9, 10,
11, 14, 15
B
battery 32
beep codes 34
BIOS
upgrading BIOS on Linux 27
upgrading BIOS on Windows 20
BIST 12, 13, 14, 15, 33, 35, 36
C
cable lock
description 37
slot location 12, 13, 14, 15
CD-ROM drive
See optical drive
COA label location 17
D
device drivers
Linux 25
diagnostic lights 34
diskette drive
activity light 9
eject button 9
location 9, 10
DVD-ROM drive
See optical drive
E
Energy Star 22
F
features
chassis conversion 37
security 37
G
graphics adapter location 12, 13,
14, 15
H
hard drive activity light 9, 10, 11
hardware setup 7
headphone jack location 9, 10, 11
helpful hints 30
HP Cool Tools 21
HP Help and Support Center 29
HP Insight Diagnostics 29
Hyper-Threading Technology 22, 28
parallel connector location 12, 13,
keyboard
connecting 7
connector location 12, 13, 14,
15
L
LED definitions 34
line-in connector location 12, 13, 14,
15
line-out connector location 12, 13,
14, 15
Linux operating system
additional information 25
enabled 26
hardware compatibility 26
hyper-threading 28
installing 26
latest drivers 25
preinstalled 25
restoring 26
starting up 25
M
microphone connector location 9, 10,
11, 12, 13, 14, 15
monitor
customizing display 21
troubleshooting 30
Windows 21
mouse
connecting 7
connector location 12, 13, 14,
15
special functions 17
N
network connector location 12, 13,
14, 15
O
operating system
Linux 25
optical drive
activity light 9, 10, 11
eject button 9, 10, 11
location 9, 10, 11
P
padlock loop
description 37
location 12
Index
K
14
parts 5
power
button 9, 10, 11
light 9, 10, 11
power cord
location 12, 13, 14, 15
printer, connecting 7
Product Bulletin 5
R
regulatory information 5
S
security features
access panel lock 37
cable lock 37
padlock loop 37
solenoid hood lock 37
universal chassis clamp lock 37
serial connector location 12, 13, 14,
15
serial number location 17
software
restoring
Linux 26
Windows 19
support 21
T
technical support 36
troubleshooting
audible codes 34
basic 31
e-support 29
general problems 31
helpful hints 30
HP Help and Support Center 29
HP Insight Diagnostics 29
self 29
turning off the workstation 23, 28
U
universal chassis clamp
description 37
opening location 12, 13, 14
USB ports
front panel location 9, 10, 11
rear panel location 12, 13, 14,
15
W
Windows operating system
additional information 19
BIOS 20
Index
39
drivers 21
first boot 20
HP Cool Tools 21
monitor 21
restoring 19
starting 19
support 21
40
Index
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