SAP | Citrix | Citrix Receiver - External Virtual Desktop Access

Citrix Receiver
Configuration and User Guide
For Windows Users
rev: 26.03.2015
https://access.sap.com/
TABLE OF CONTENTS
Introduction ..................................................................................................................................... 3
Installation....................................................................................................................................... 3
Accessing our portal ....................................................................................................................... 3
Accessing from SAP Internal Network ................................................................................. 3
Accessing from outside SAP network .................................................................................. 5
In Case You Can’t Find Any Applications ........................................................................................ 6
Using the local installed Citrix Receiver .......................................................................................... 9
Usability Features of the Citrix Receiver ....................................................................................... 11
Citrix Toolbar ..................................................................................................................... 13
Toolbar Settings....................................................................................................................13
Preferences ..........................................................................................................................14
Add additional resources ................................................................................................... 16
Easy Access ...................................................................................................................... 18
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CITRIX RECEIVER USER GUIDE
Introduction
Citrix Receiver allows you to connect to SAP WTS (Windows Terminal Services) and VDI virtual
desktops provided by the E2E Desktop Virtualization Team.
The virtual desktops are web-based Windows virtual PCs equipped with Microsoft Office, Outlook
email and other standard SAP applications. You can access your virtual desktop via our new
WTS/VDI Access Portal (https://access.sap.com) using an internet browser on a Windows,
Macintosh or mobile device that has the Citrix Receiver installed
With the new Access Portal, you can now use one single URL (https://access.sap.com) to access
your virtual desktop regardless of whether you are within SAP network or from outside Internet.
This document will guide you to configure Citrix Receiver on your device to access our new Access
Portal.
Installation
If the Receiver is older than version 4.1 or not yet installed on your local machine, please download
and install the latest version from the download page:
https://access.sap.com --> Downloads (Download Center of WTS/VDI Access Portal)
http://receiver.citrix.com (External - Citrix download site)
Accessing our portal
To connect to our resources, just go to https://access.sap.com.
It will detect whether you are from inside SAP network or from outside, and will direct you to
Internal or External Access Portal respectively.
Accessing from SAP Internal Network
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If it detects you are from SAP internal network, this shows the main entry page of the Internal
Portal site.
1. From here, select the region you want to connect to.
In this example we have chosen EMEA:
2. On the regional landscape menu page, select the landscape of service you want to access
In this example, we selected Office and Project WTS
3. The first time you log on to Internal portal site, the following prompt may appear asking you to
use the account you used to sign on to your SAP computer. Just click Log On to proceed.
4. You will see the Citrix Web Receiver Home Screen with the applications you have already
subscribed to. If you have not subscribed to any applications, you will see at least the SAP
Desktop which is pre-configured for all Office sites globally. Just click the icon to start the
application.
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CITRIX RECEIVER USER GUIDE
Accessing from outside SAP network
If you are accessing from outside SAP network, the External Portal site will be launched to your
browser.
1. From here, select the region you want to connect to.
In this example we have chosen EMEA:
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CITRIX RECEIVER USER GUIDE
2. On the regional landscape menu page, select the landscape of service you want to access
In this example, we selected Office and Project WTS. It will expand into the logon prompt
right under your choice of landscape, like below screen.
3. Enter your UserID in the User name field. There is no additional Domain information needed,
regardless of which domain your user account belongs to.
4. Enter your Domain Password and a Passcode generated with your SecurID card.
5. You will see the Citrix Web Receiver Home Screen with the applications you have already
subscribed to. If you have not subscribed to any applications, you will see at least the SAP
Desktop which is pre-configured for all Office sites globally. Just click the application icon to
start it.
In Case You Can’t Find Any Applications
If you do not see any applications after logging on to the Citrix Web Receiver Home screen, you
can add them by clicking the + button on the left side of the home screen of the Web Receiver.
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CITRIX RECEIVER USER GUIDE
You will see then a folder structure that includes the different resources we provide.
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CITRIX RECEIVER USER GUIDE
In this example, we clicked on the folder Preview which shows the SAP Desktop – Preview, which
you can add to your home screen by just clicking on it (indicated by a green checkmark).
You can also search for published resources in the Search field. Note that from here you can start
it but not add it to your home screen. This is only possible via the above explained method.
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CITRIX RECEIVER USER GUIDE
Using the local installed Citrix Receiver
You can add the Store used above to your local Citrix Receiver for easier access. To do so:
1. Click on your Username in the Web Receiver and select Activate…
2. Click Open to open the file receiverconfig.cr. The file will be opened by your locally installed
Citrix Receiver.
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CITRIX RECEIVER USER GUIDE
3. Click Add.
The local Citrix Receiver will open and connect to the Store you have added.
Now you will see the same published resources you have already added to your home screen on
the Web Receiver.
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CITRIX RECEIVER USER GUIDE
Usability Features of the Citrix Receiver
Below you will find some useful information about using the local Citrix Receiver.
A very useful feature is that you don’t have to remember any URL to access the resources and you
don’t need to launch any Internet browser in order to access the resources.
When your Laptop is connected to the corporate network, the Receiver will log you on
automatically.
When you are working from outside SAP you will be prompted with a logon dialog to enter your
credentials including a SecurID Passcode.
1. In the User name field enter your UserID. There is no additional Domain information needed,
regardless which domain your user belongs to.
2. Enter your Domain Password and your Passcode you have generated with your SecurID
card.
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CITRIX RECEIVER USER GUIDE
3. Click the SAP Desktop icon to start a session. (A spinning circle appears while the session
loads.
The session window appears and you see the logon process.
You may be prompted with the following pop-up.
If this occurs, you can choose to block or permit the session access to your local resources. You
can change this later as well via the Citrix Toolbar.
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CITRIX RECEIVER USER GUIDE
Citrix Toolbar
At the top of the session window you will see a toolbar. You can show/hide this toolbar by clicking
on the small bar with the arrow:
Hide Toolbar:
Show Toolbar:
Toolbar Settings
Home
Returns to the Citrix Receiver home screen.
Ctrl+Alt+Del
Sends this key combination to the session.
Preferences
See next chapter for details on the Preferences.
Full-screen
Switches the session window to full screen mode.
In full screen mode your local key combinations will be sent to the session
(except Ctrl+Alt+Del).
In addition, if you have multiple sessions open you will see them in the Toolbar as
shown in the example below.
Window
Switches the full screen session to Window mode.
In Window mode you can resize the session window to any size you want.
Disconnect
The session will be disconnected (which will be held for 10 minutes, then it will be
logged off!)
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CITRIX RECEIVER USER GUIDE
Preferences
If you select the Preferences menu, you can do multiple settings to fit your needs.
The screenshots below show the recommended settings, but you are free to set different ones.
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CITRIX RECEIVER USER GUIDE
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CITRIX RECEIVER USER GUIDE
Add additional resources
You can search for a specific resource by typing keywords in the Search field at the top of the
screen.
In this example it shows all available resources where the term “sap desktop” is either in the name
or the description.
From the local Receiver you can also add the resource to your home screen.
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CITRIX RECEIVER USER GUIDE
From here you can browse the folders and look for the resource you want to add.
A small arrow indicates that there are subfolders in this group. If you click on the arrow the
subfolders will be shown, as well as all resources available to you in the Projects main folder.
In the example below we have chosen the folder “Development” from the subfolder menu to show
the resources in this folder.
If you now click on one of these resources it will be added to your home screen in Receiver, as
indicated by a green checkmark.
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CITRIX RECEIVER USER GUIDE
To remove a resource, right-click on it and select “remove”. Alternatively, move your mouse to the
left top corner of the icon which will then show an X. Click the X to remove the resource.
You can also change the order of the apps on your home screen in Receiver by simply dragging
the icon to another location and then dropping it. This is very useful to get a better overview if you
have multiple resources subscribed.
Easy Access
To make connecting to WTS easier, you are not required to start the Citrix Receiver to connect to
your SAP Desktop or other resources you have subscribed.
Once you have installed and configured the Citrix Receiver, you can simply start the application
from the Start Menu. Selecting any application from there will first launch Citrix Receiver for you.
Just click on the link in the Start Menu and the session will be started.
The first session will take some time, because the receiver will be started in the background and
check the store to verify if any new apps have been added. Therefore, we recommend patience
during the first launch.
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