Canon | DR3080C - Document Scanner | Scanner Maintenance

Scanner Maintenance
Table of Contents
Table of Contents....................................................................................................................1
Overview .................................................................................................................................2
Consumable Replacement......................................................................................................2
Cleaning ..................................................................................................................................3
Scanner................................................................................................................................................ 3
Automatic Document Feeder (ADF)..................................................................................................... 3
Document Feed Issues ...........................................................................................................3
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Scanner Maintenance
Overview
Scanners must be maintained through regular cleaning and consumable part replacement. If cleaning
and/or replacement does not happen, the following problems may arise:
○
Pages not being fed into the scanner
○
Scanner pulling more than one page at a time
○
Error messages reminding to replace the pads or rollers
Consumable Replacement
The scanner separator pads and pick rollers should be replaced at least annually. The replacement
component, part number, and replacement cycle of consumables are shown below. Be sure to give the
appropriate part number when placing your order.
Scanner Model Number
Fujitsu M-3091DC
Fujitsu FI-4110CU
Fujitsu FI-4120C
Canon DR-3080C
Component / Part Number
Replacement Cycle
Pad unit PA03209-F010
Every 12,000 sheets or annually
Pick roller unit PA03209-F014
Every 50,000 sheets or annually
Pad unit PA03209-F010
Every 12,000 sheets or annually
Pick roller unit PA03209-F014
Every 50,000 sheets or annually
Pad unit PA03289-0003
Every 50,000 sheets or annually
Pick roller unit PA03289-0001
Every 100,000 sheets or annually
Contact Access Services 800.543.8681
There are two vendors supplying the replacement parts and consumables for the three Fujitsu models:
○
Supply Net 800.735.4510
○
Cranel / Versitec 800.727.2635
A second and third year Advanced Exchange Service for the Fujitsu fi-4120C scanner
can be purchased for approx. $99. Contact Fujitsu at 800.626.4686 for more details.
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Scanner Maintenance
Cleaning
SCANNER
The manufacturer’s guide recommends cleaning the scanner daily. Proper maintenance can sustain the
life of the scanner and improve the scanning process overall.
Clean the separator pad and feed roller frequently. Use a dry cloth or a cloth moistened with a small
amount of neutral detergent or isopropyl alcohol.
Never use an organic solvent, such as paint thinner. Do not allow moisture to get inside
the device during cleaning.
AUTOMATIC DOCUMENT FEEDER (ADF)
The ADF cleaning standards differ in respect with the different types of documents that are scanned. The
rule of thumb is to clean the ADF when it has read approx. 1,000 pages. For example, frequent scanning
of documents written in pencil tends to leave lead particles on the ADF resulting in slippery rollers.
Be attentive to the high temperature of the ADF's glass surface.
Document Feed Issues
The following section provides additional information on the causes and solutions for the most common
document feed issues.
A.
Multiple Page Feeding
Multiple pages are being fed into the scanner rather than one page at a time.
Problem
Resolution
Improper Document Preparation
Verify the documents do not contain staples, paper clips, glued binder edges, and is
within the paper weight specifications for your scanner model.
Document Composition
The chemical composition of certain documents can cause multi-feeding. Test a scan
using standard 20-pound copy paper if the chemical composition is in question.
Improper Scanner Settings
If the batch consists of varying paper sizes and / or color, verify the double feed length
and / or thickness setting is turned off. Also verify that the paper thickness setting
matches that of the documents being scanned. Change the automatic page thickness
setting accordingly (reference the Operator’s Guide for your scanner model).
Dirty Pad Assembly / Brake Roller
Clean the ADF thoroughly; pay particular attention to the pad assembly / brake roller
using either the Fujitsu Scanner Cleaning Kit or 90% isopropyl alcohol, a lint free cloth,
and Q-tips (reference the Cleaning and Maintenance Guide for your scanner model).
Worn Pad Assembly / Brake Roller
The pad assembly / brake roller is designed to serve as an abrasive to separate the
pages in the ADF. Therefore, once it reaches the end of its wear life, they will need to
be replaced (reference the Operator’s Guide for your scanner model).
Weak or Broken Pad / Brake Roller
Springs
The pad / brake roller springs apply the proper pinch pressure to feed only one page at
a time. If the springs are weak or broken, the proper pinch pressure may not be
applied causing multi-feeding to occur. Change or adjust the springs when the pad
assembly is changed (reference the Operator’s Guide for your scanner model).
Worn Pick Roller
The pick roller pulls the page into the ADF. It works in conjunction with the pad
assembly to apply the proper pinch pressure to feed only one page at a time. If the
pick roller is at the limit of its wear life, the proper pinch pressure may not be applied
causing multi-feeding to occur. Change the pick roller (user replaceable models only).
Improperly Installed Consumables
Failure to properly install the pad assembly / brake and pick rollers may cause multifeeding as well as other problems.
Hardware Failure
Component failure (service required).
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Scanner Maintenance
Document Feed Issues, con't
B.
Mis-Feed
The documents are not being fed into the machine.
Problem
Resolution
Improper Document Preparation
Verify the documents do not contain staples, paper clips, glued binder edges, and is
within the paper weight specifications for your scanner model.
Document Composition
The chemical composition of certain documents can cause mis-feeding. Glossy and
semi-glossy paper coatings are especially susceptible to mis-feeds. Test a scan using
standard 20-pound copy paper if the chemical composition is in question.
Improper Scanner Setup
Failure to install the ADF sheet guide properly will cause mis-feeds. Verify the ADF is
securely attached and in the correct position for scanner operation (reference the
Operator’s Guide for your scanner model).
Improper Scanner Settings
Change the paper-pick retry setting to low (productions models only).
Worn Pad Assembly / Brake Roller
The pad assembly / brake roller is designed to serve as an abrasive to separate the
pages in the ADF. Therefore, once it reaches the end of its wear life, it will need to be
replaced (reference the Operator’s Guide for your scanner model).
Weak or Broken Pad / Brake Roller
Springs
The pad / brake roller springs apply the proper pinch pressure to feed only one page at
a time. If the springs are weak or broken, the proper pinch pressure may not be
applied causing mis-feeding to occur. Change or adjust the springs when the pad
assembly is changed (reference the Operator’s Guide for your scanner model).
Worn Pick Roller
The pick roller pulls the page into the ADF. It works in conjunction with the pad
assembly to apply the proper pinch pressure to feed only one page at a time. If the
pick roller is at the limit of its wear life, the proper pinch pressure may not be applied
causing mis-feeding to occur. Change the pick roller (user replaceable models only).
Improperly Installed Consumables
Failure to properly install the pad assembly / brake and pick rollers may cause misfeeding as well as other problems.
Hardware Failure
Component failure (service required).
C.
Torn, Creased, or Crumpled Documents
Paper documents are jammed in the machine and are tearing, creasing, or crumpling.
Problem
Resolution
Improper Document Preparation
Verify the documents do not contain staples, paper clips, glued binder edges, and is
within the paper weight specifications for your scanner model. Scanning paper that is
below the minimum paper weight specified for the ADF can result in paper damage.
Improper Scanner Settings
Verify the paper thickness setting matches that of the documents being scanned.
Change or run the automatic page thickness setup accordingly (reference the
Operator’s Guide for your scanner model).
Dirty Pad Assembly / Brake Roller
Thoroughly clean the ADF, especially the pad assembly / brake roller using either the
Fujitsu Scanner Cleaning Kit or 90% isopropyl alcohol, a lint free cloth, and Q-tips
(reference the Cleaning and Maintenance Guide for your scanner model).
Worn Pad Assembly / Brake Roller
The pad assembly / brake roller is designed to serve as an abrasive to separate the
pages in the ADF. Therefore, once it reaches the end of its wear life, it will need to be
replaced (reference the Operator’s Guide for your scanner model).
Weak or Broken Pad / Brake Roller
Springs
The pad / brake roller springs apply the proper pinch pressure to feed only one page at
a time. If the springs are weak or broken, the proper pinch pressure may not be
applied causing possible document damage. Change or adjust the springs when the
pad assembly is changed (reference the Operator’s Guide for your scanner model).
Worn Pick Roller
The pick roller pulls the page into the ADF. It works in conjunction with the pad
assembly to apply the proper pinch pressure to feed only one page at a time. If the
pick roller is at the limit of its wear life, the proper pinch pressure may not be applied
causing possible document damage. Change the pick roller (user replaceable models
only).
Improperly Installed Consumables
Failure to properly install the pad assembly / brake and pick rollers may cause possible
document damage.
Hardware Failure
Component failure (service required).
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Scanner Maintenance
Document Feed Issues, con't
D.
Skewed Images
The scanner may jam with the page stuck inside the scanner.
Problem
Resolution
Dirty Scanner
Thoroughly clean the scanner using either the Fujitsu Scanner Cleaning Kit or 90%
isopropyl alcohol, a lint free cloth, and Q-tips (reference the Cleaning and Maintenance
Guide for your scanner model).
Improper Document Preparation
Verify the documents do not contain staples, paper clips, glued binder edges, and is
within the paper weight specifications for your scanner model. Also, verify there aren't
any stickers / labels taped or glued to the document.
Document Composition
The chemical composition of certain documents can cause mis-feeding. Glossy and
semi-glossy paper coatings are especially susceptible to mis-feeds. Test a scan using
standard 20-pound copy paper if the chemical composition is in question.
Different Size Documents
Scanning documents with a combination of different lengths and widths in the same
batch can cause skewed images.
Improper Scanner Setup
Failure to install the ADF sheet guide properly will cause skewed images. Verify the
ADF is securely attached and in the correct position for scanner operation (reference
the Operator’s Guide for your scanner model).
Weak or Broken Pad / Brake Roller
Springs
The pad / brake roller springs apply the proper pinch pressure to feed only one page at
a time. If the springs are weak or broken, the proper pinch pressure may not be
applied causing skewed images. Change or adjust the springs when the pad assembly
is changed (reference the Operator’s Guide for your scanner model).
Worn Pick Roller
The pick roller pulls the page into the ADF. It works in conjunction with the pad
assembly to apply the proper pinch pressure to feed only one page at a time. If the
pick roller is at the limit of its wear life, the proper pinch pressure may not be applied
causing skewed images. Change the pick roller (user replaceable models only).
Improperly Installed Consumables
Failure to properly install the pad assembly / brake and pick rollers may cause skewed
images as well as other problems.
Loose / Broken Sheet Guides
Ensure the sheet guides are snug against both sides.
Paper Path Blocked
Inspect the paper path of the scanner. Remove any foreign objects that may block the
paper path.
Hardware Misalignment
ADF, feed rollers, or hopper is misaligned (service required).
Hardware Failure
Component failure (service required).
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