Hunter Douglas PowerView® Gen 3/ SimpleLift™ Installation, Operation & Care Manual

Installation • Operation • Care
EverWood
Alternative Wood &
Parkland Wood Blinds
®
®
SimpleLift with PowerView Gen 3
Automation Operating System
™
CONTENTS
GETTING STARTED....................................................................................... 3
Product View — SimpleLift™ with PowerView® Gen 3 Automation..............3
Tools and Fasteners Needed............................................................................4
Unpack the Blind...............................................................................................4
INSTALLATION.............................................................................................. 5
Installation Overview........................................................................................5
STEP 1 — Install the Brackets.........................................................................5
Mount the Installation Brackets — Inside or Ceiling Mount..........................6
Mount the Installation Brackets — Outside Mount........................................8
STEP 2 — Connect the Power Cable, If Applicable.......................................11
STEP 3 — Install the Blind.............................................................................12
STEP 4 — Connect the Power Source, If Applicable.....................................16
Testing the Blind.............................................................................................22
OPERATION.................................................................................................. 23
Operate the Blind............................................................................................23
Operating the PowerView® App and Gen 3 Remote......................................24
Resetting the Blind (If Necessary)..................................................................25
TROUBLESHOOTING.................................................................................. 26
CARE............................................................................................................. 32
Removing the Blind (If Necessary).................................................................32
Cleaning Procedures.......................................................................................32
CHILD SAFETY............................................................................................. 33
DECLARATIONS.......................................................................................... 34
WARRANTY................................................................................................. 35
Questions?
Contact Hunter Douglas Consumer Support at: help.hunterdouglas.com.
© 2023 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED
Product View — SimpleLift™ with PowerView® Gen 3 Automation
Valance 2
End Bracket
Spacer Block 1
Intermediate
Bracket
Spacer Block 1
Intermediate
Bracket
(If Required)
2" or 4"
Extension
Brackets
(Optional)
12V Battery
Wand
Headrail Bracket Shim
(Optional)
End Bracket
Spacer Block 1
End
Bracket
Power
Cable
End
Bracket
Transceiver
Assembly
Control
Button
Valance Splice
(If Required)
Corner Clips for
Valance Returns
(If Required)
Magnetic
Valance Clips 2
SimpleLift™
Hold-Down
Brackets
(Optional)
1
2
Required with 21∕2" slat size; optional with 2" slat size.
Valance and slats vary by product.
3
GETTING STARTED
Thank you for purchasing Hunter Douglas horizontal blinds. With proper installation,
operation, and care, your new blinds will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
■ Ballpoint pen
■ 1⁄4" hex and Flat blade screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill, 3⁄32" drill bit, and 1⁄4" hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #7 Hex Screws, Square-Drive Head (Provided). Two 11⁄2" screws are provided per
installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Nuts and Screws (Provided). Extension brackets come with screws and nuts.
■ Wire Retainers (Not Provided). If using 18V DC Power Supply, satellite battery mount or
rechargeable battery wand, wire retainers are recommended to secure the power cable.
#7 x 11∕2"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Nut
and Screw
(Two Provided with
Each Extension Bracket)
Wire Retainers
(Not Provided)
Unpack the Blind
■ Remove the blind from the package. Keep the packaging until the blind operates to your
satisfaction.
■ Refer to the packing list and check for all necessary parts.
■ Contents of your hardware package may vary depending upon the options chosen.
■ Do not remove the slat protector tape (if applied). Doing so will damage the slat finish.
4
INSTALLATION
Installation Overview
To install your blind, you will need to perform the following four steps:
STEP 1: Install the Brackets
STEP 2: Connect the Power Cable
STEP 3: Install the Blind
STEP 4: Connect the Power Source, If Applicable
STEP 1 — Install the Brackets
■ Two end brackets are used to mount horizontal blinds. Wider blinds also require one or
two intermediate brackets, as shown in the tables below.
Width of Blind
Up to 48"
481⁄8" – 60"
601⁄8" – 96"
Intermediate Brackets
0
1
2
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Molding
Head Jamb
Jamb
Jamb
Collectively, the sill and
jambs are called the
“window casement.”
Sill
Inside Mount
Blind fits within
window opening.
Outside Mount
Blind mounts
outside window
opening.
■ Refer to the appropriate page below based on your order:
➤ Inside or Ceiling Mount — page 6
➤ Outside Mount — page 8
5
INSTALLATION
Mount the Installation Brackets — Inside or Ceiling Mount
Headrail Bracket Shims (Optional)
Headrail bracket shims are used to gain clearance for valance clips with inside or ceiling
mounts. One shim for each end bracket and two shims for each intermediate
bracket are included.
■ With each end bracket, first fold the shim and then position it on top of the end bracket to
gain the required clearance.
■ With each intermediate bracket, stack two
Single
Shim
unfolded shims.
NOTE: Headrail bracket shims may also be used
to level the blind whenever the mounting surface Intermediate
Bracket
is uneven. The shims can be cut along their fold
line to make them fit.
Attach the End Brackets
With inside or ceiling mounts, attach the two end brackets flush against the sides of the
window casement or to the ceiling. Choose the most appropriate of the following mounting
methods:
■ Side/Top Mount (Inside mount only): Mount the end brackets with one screw through
a side hole and one screw through a top hole, as shown below left.
■ Side Mount (Inside mount only): Mount the end brackets with two screws through
diagonal side holes.
■ Top Mount (Inside or ceiling mount): Top mount the end brackets with screws through
the two top holes, as shown below right.
■ Ceiling mount only: If the end brackets are flush with the back wall, attach them with
one screw through a top hole and one screw through a rear hole.
Side/Top
Mount
■ Mark each required screw hole.
6
Top Mount
INSTALLATION
IMPORTANT: The front edges of the end brackets must align.
■ Use a 3⁄32" drill bit to drill holes for the mounting screws.
■ Attach the end brackets using the screws provided.
NOTE: For blinds with 21⁄2" slats, spacer blocks are used with inside mounts to position
the end brackets a minimum of 3⁄8" away from the glass. The spacing prevents the slats
from rubbing the glass when they are tilted open.
Attach the Intermediate Brackets (If Required)
■ Evenly space the intermediate bracket(s) between the two end brackets.
➤ Adjust spacing if needed to avoid interference with internal headrail mechanisms.
End
Bracket
Space Evenly
Intermediate
Bracket
Space Evenly
End
Bracket
■ Attach the intermediate bracket(s) with two screws through diagonal top holes.
IMPORTANT: The rear of the end brackets and intermediate bracket(s) must align.
Proceed to “STEP 2 — Connect the Power Cable, If Applicable” on page 11.
7
INSTALLATION
Mount the Installation Brackets — Outside Mount
To attach the end brackets, a flat vertical surface of at least 13⁄4" is required.
Mark the End Bracket Locations
■ Mark where the ends of the headrail will be located.
➤ Center the headrail over the window opening at the desired height.
Use a pencil to lightly mark each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that
width to mark the headrail end points over the window opening.
■ Make a second mark 1⁄4" to the outside of the headrail
end marks. The outer marks are where the outside
edges of the end brackets will be located.
Mark
Mark
Measure and Mark
1
∕4" Out from
Ends of Headrail
Attach the End Brackets
NOTE: The illustrations in this section show spacer blocks mounted with the end brackets.
Spacer blocks are required for all outside mount 21⁄2" blinds, unless extension brackets are
used. Spacer blocks are optional for 2" slat size.
■ Align the outside edge of each end bracket with the outer marks.
■ Mark diagonal screw holes.
■ Use a 3⁄32" drill bit to drill holes for the mounting screws.
8
INSTALLATION
■ Attach the end brackets using two screws through
diagonal holes.
➤ If using spacer blocks, use #6 screws long enough for a
secure installation (21⁄2" long screw is recommended).
IMPORTANT: The tops of the end brackets must align.
CAUTION: The rear of the end brackets or spacer blocks must
be flush against a flat mounting surface. Do not mount end
brackets on a curved molding.
Attach the Intermediate Brackets (If Required)
■ Evenly space the intermediate bracket(s) between the two end brackets.
➤ Adjust spacing if needed to avoid interference with internal headrail mechanisms.
End
Bracket
Intermediate
Bracket
Space Evenly
End
Bracket
Space Evenly
■ Attach the intermediate bracket(s) with two screws
through diagonal holes.
IMPORTANT: The tops of the end brackets and
intermediate bracket(s) must align.
9
INSTALLATION
Extension Brackets (Optional)
Attach 2" or 4" extension brackets to the mounting surface in the same locations where the
end brackets and intermediate brackets would be attached.
■ Use the provided screws to mount each extension bracket.
IMPORTANT: The tops of the end brackets and intermediate bracket(s) must align.
■ Attach the installation brackets to the extension brackets using the screws and nuts
provided, as shown below.
End Bracket
with 2" Extension Bracket
Intermediate Bracket
with 2" Extension Bracket
End and Intermediate Brackets
with 4" Extension Bracket
Spacer Blocks for 21⁄2" Slat Size
NOTE: Spacer blocks are required for the
21⁄2" slat size and are optional for the 2" slat
size.
End Bracket
■ Attach a spacer block to each of
the two end brackets.
■ If one or more intermediate
brackets is required (see chart
on page 4), attach a spacer
block to each intermediate
bracket.
Intermediate
Bracket
■ If extension brackets will be used, it is not necessary to attach spacer blocks.
Proceed to
“STEP 2 — Connect the Power Cable, If Applicable” on page 11.
10
INSTALLATION
STEP 2 — Connect the Power Cable, If Applicable
NOTE: When power is connected to the motor, a blue LED inside the control button housing
will flash to indicate the blind is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For a battery wand, see below.
➤ For any other power options, the blind is installed first – see page 15.
NOTE: The rechargeable battery wand is only available as satellite mount.
For the Battery Wand
Plug the Power Cable into the Battery Wand
■ Inside of the headrail: Connect the power cable (coming from the motor) into the socket
on the battery wand.
Place the Battery Wand Inside the Headrail
■ From the top of the headrail: Place the battery wand inside the headrail in a location
where it will not interfere with the operation of the blind. Position its smooth, curved side
toward the tiltrod.
■ Carefully tuck excess wire into the headrail. Be sure to avoid interference with internal
headrail mechanisms.
Back
Overhead View
Tiltrod
Battery Wand
Front Transceiver
Assembly
Proceed to “STEP 3 — Install the Blind” on page 12.
11
INSTALLATION
STEP 3 — Install the Blind
Adding Projection to the Magnetic Valance Clips
The magnetic valance clips have a projection
adjustment feature. By pulling the clips outward,
the clips can provide an additional 1⁄4" projection.
The clips offer two projection positions. When the
clips are fully compressed, the narrowest projection
is 5⁄8". The widest projection is 7⁄8".
∕8"
5
Narrow Projection
■ Insert a small flat blade screwdriver into the slot on
one side of the magnet making sure the screwdriver is
all the way down in the slot.
■ Push the screwdriver in toward the magnet and then
pull out to extend the clip.
■ Repeat on the other side until the magnet is level.
12
∕8"
7
Wide Projection
INSTALLATION
Attach the Magnetic Valance Clips to the Valance
■ Lay the valance face down on a protected surface
with the back side up.
■ Insert the clip dovetail into the valance groove.
■ Twist the clip until it is straight with the clear
tabs at the top of the valance.
➤ There are at least two clips per valance. For
valances narrower than 36", position clips
51⁄2" in from the ends of the valance. For
valances 36" or wider, position the clips 10"
in from the ends of the valance. Additional
clips should be spaced evenly between the
two end clips.
13
INSTALLATION
Attach the Corner Clips (If Required)
If the valance came with returns, connect the returns
to the valance using the corner clips provided.
Mitered Egdes Meet
Valance
Notch
The notches on the back of the valance and valance
returns fit into the grooves of the corner clips.
■ Slide one end of each clip onto the back of the
valance until the center of the clip aligns with the
edge of the miter cut at each end.
Valance
Return
(CrossSection)
Notch
■ Slide a return onto each corner clip until its miter
is flush against the miter on the valance.
Corner
Clip
NOTE: Valance design varies by product.
Attach the Valance Splice (If Required)
Miters
For valances that are spliced, join the two mitered valance
pieces together by sliding the valance splice clip over the
back of the valance where the two halves meet.
Valance
Splice Clip
14
INSTALLATION
Mount the Headrail
IMPORTANT: If placing the battery wand inside the headrail, follow the instructions under
“Place the Battery Wand Inside the Headrail” on page 10. If installing a battery wand with
satellite mount on an inside mount blind, pull the power cord out of the headrail before
inserting the headrail into the bracket.
■ Tilt the headrail so that its back lip slides under the front lip of the end brackets and
intermediate bracket(s).
■ Push the headrail against the back of the end brackets.
■ Check that the front lip of the intermediate bracket(s) is under the front lip of the headrail.
End Bracket
Intermediate Bracket
Adjust the Headrail Tightness
■ If the headrail is loose in the end brackets, bend the
tabs on the end brackets outward.
NOTE: The tabs may also be bent inward if the
headrail is difficult to install into the end brackets.
Close the End Brackets
■ Push the cover down until it snaps over the locking tab
13/8
Slat S
on the bottom of the end bracket.
15
INSTALLATION
Open the End Brackets (If Necessary)
■ To open the end brackets, insert a flat blade screwdriver
between the bottom of the cover and the quick release tab, and
twist.
➤ You can also push up on the bottom of the end bracket to
release the locking tab.
STEP 4 — Connect the Power Source, If Applicable
NOTE: When power is connected to the motor, the blue LED under the control button housing
will flash blue to indicate the blind is ready for operation.
■ For an optional satellite battery pack, see below.
■ For an optional rechargeable battery wand, see page 16.
■ For an optional 18V DC Power Supply, see page 18.
■ For an optional 18V DC Power Supply with daisy-chain connections, see page 19.
■ For any other Hunter Douglas power options, see the instructions that came with the unit.
Satellite Battery Pack
Mount the Satellite Battery Wand
Wall Mount Bracket
■ Decide where you want to attach the wall mount bracket.
A satellite battery wand may be mounted in any orientation.
➤ Make sure the provided cable is long enough to connect the
satellite battery pack and the blind.
CAUTION: The rear of the wall mount must be flush against a flat mounting surface.
Do not install bracket on curved molding.
■ Mark the screw holes.
■ Drill the screw holes using a 3⁄32" drill bit.
■ Remove the backing from the double-sided tape. Press the bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the bracket.
Socket
16
INSTALLATION
■ Install the battery wand cover with the slot aligned to the socket in the battery wand.
Battery Wand Cover
Slot
Socket
■ Plug the power cable from the blind into the
extension cable.
Battery Wand Cover
■ Plug the other end of the extension cable
into the socket in the battery wand.
■ Secure the power supply cable using wire
Power Cable
from Blind
Extension
Cable
retainers (not provided). If hiding the cable
behind the blind, make sure it does not impede
the operation of the blind.
Proceed to “Testing the Blind” on page 20.
Rechargeable Battery Wand
Install the Rechargeable Battery Mount
■ Decide where you want to install the rechargeable battery mount. This may be mounted
behind the headrail, or in any desired location near the window covering. A satellite
battery mount may be installed in any orientation.
➤ Make sure the provided cable is long enough to connect the satellite battery mount
and the blind.
CAUTION: The rear of the battery mount must be flush against a flat mounting surface.
Do not install the mount on curved molding.
15" Minimum Mounting Length
13"
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1"
1"
17
INSTALLATION
■ Mark the screw holes.
■ Drill the screw holes using a 3⁄32" drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly causing a failure to connect, or the wand falling out
of the mount. Do not over-tighten.
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount.
NOTE: With longer cables, wire retainers (not provided) are recommended to secure
the cable.
Battery Mount
Extension
Cable
(If Needed)
Power Cable
from Blind
Insert the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the
battery wand into the
cavity of the mount (the
side plugged into the
blind).
■ Push the battery wand
flush into the mount
until the battery snaps
into place.
CAUTION: Failing to insert the wand properly may cause it to fall out of the mount,
posing an injury risk and potentially damaging the wand. Additionally, when mounting on
a door, closing the door with excess force may cause the battery wand to dislodge from
the mount, also posing an injury risk and possibly damaging the wand.
Proceed to “Testing the Blind” on page 20.
18
INSTALLATION
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED inside
the control button housing will flash to indicate the blind is ready for
operation.
Power cable
from blind motor
■ Plug the power cable from the blind motor into the extension cable.
■ Plug the other end of the extension cable into the 18V DC power
supply.
■ Plug the 18V DC power supply into a power source.
Extension
cable
18V DC
Power
Supply
Proceed to “Testing the Blind” on page 22.
19
INSTALLATION
18V DC Power Supply with Daisy-Chain Connections
The daisy-chain feature allows up to three PowerView® Gen 3 Automation blinds to be
powered by a single 18V DC Power Supply. However, each blind has its own transceiver and
can operate independently. The daisy-chain feature is only available with the 18V DC Power
Supply option.
■ Route the power cables from each blind through the connector, using an extension cable,
if necessary.
■ Plug an extension cable into the Y-connector and plug the cable into the 18V DC Power
Supply. A two-blind configuration is shown below.
Power Cable
from Blind
Extension
Cable
Y-Connector
■ An additional Y-connector and two additional extension cables are used for three blinds.
Proceed to “Testing the Blind” on page 22.
Attach the Valance with Magnetic Valance Clips
■ Align the valance to the headrail.
■ Hold the valance securely from the front side with both
hands.
■ Position the clips to the top-front lip of the headrail until
it is level and in position.
■ Press the valance gently forward, just enough so the clips
adhere to the headrail.
■ The magnetic valance clips allow for limited valance height adjustments by carefully
sliding the clip up or down while the magnets are adhered to the headrail. The clip’s tabs
rest on the top-front lip of the headrail, keeping the valance level and preventing the
valance from adjusting lower beyond that point.
■ To remove the valance, gently pull the valance up and toward you.
CAUTION: The entire surface area of the magnet inside each clip needs to maintain
clean contact with the front surface area of the headrail at all times.
20
INSTALLATION
Attach the Hold-Down Brackets (Optional)
■ The bottom rail will come with pre-drilled 3⁄32" holes and hold-down pins that have been
inserted in the center of the bottom rail ends.
NOTE: Bottom rail design varies by product.
■ To mount the hold-down brackets, first fully lower the blind. Align the hold-down brackets
with the hold-down pins in the bottom rail.
➤ Use the first slot with the 2 1⁄2" slat size.
13∕8➤
", 2",
and
∕2" Slat Sizes
Use
the21second
slot with the 2" slat size.
First
Slot
Jamb
Mount
Second
Slot
Sill
Mount
Outside Mount
■ Maintain the correct slot alignment as you attach the hold-down brackets to the jamb, sill,
or outside mounting surface.
■ Slide the hold-down pins into the appropriate slot or hole on the hold-down brackets.
■ If necessary with 2" outside mount blinds, the first slot of the hold-down brackets may be
used in place of a spacer block.
Attach the SimpleLift™ Hold-Down Brackets (Optional)
■ Lower the blind and place the pins from the hold-down brackets into the bottom rail
end caps.
■ Mark the screw holes on the mounting surface.
■ Check that the hold-down brackets are aligned.
■ Attach them using the two screws provided.
Sill
Mount
Sill
Mount
Outside Mount
Outside Mount
21
INSTALLATION
Testing the Blind
Test the blind with the control button to ensure that the motor and power source are working
correctly.
■ Press the control button on the front side
of the headrail to tilt the slats open and
closed. If the blind does not operate, see
“Troubleshooting” on page 26.
The control button can also be used with the
PowerView® App for advanced blind functions and
home access. Open the app, press and hold the
control button to see a list of available functions.
See "Operating the PowerView® App and Gen 3
Remote" for more information.
22
Front of
Blind
Transceiver
Assembly
Control Button
OPERATION
Operate the Blind
Raising and Lowering the Blind – SimpleLift™ with PowerView®
Gen 3 Automation Operating System
IMPORTANT: Whenever raising or lowering the blind, the slats must be in the open position.
To Raise the Blind:
■ Grasp the bottom rail near the center with one hand while balancing the bottom rail with
your other hand.
■ Fully press the center button with your thumb and gently lift the bottom rail.
■ Allow the slats to stack evenly by gradually lifting the bottom rail while the center button
is fully depressed.
■ Hold the bottom rail stationary at the desired position while releasing the button.
■ For inside mount blinds: When raising the blind, pull the bottom rail slightly toward
you. Press the center button and gently raise the bottom rail. Once the desired height is
reached, hold the bottom rail in place while releasing the button. Place the blind back into
the window opening and the blind will stay in that position.
To Lower the Blind:
■ Fully press the center button with your thumb and pull
the bottom rail down to the desired height.
■ Hold the bottom rail stationary at the desired position
while releasing the button.
■ For inside mount blinds: When lowering the blind,
pull the bottom rail down and slightly toward you.
Release the button and place the bottom rail onto
the sill.
23
OPERATION
Operating the PowerView® App and Gen 3 Remote
Syncing and Programming Your Remote
■ Activate the remote by pulling both plastic tabs from the back battery compartment.
■ Download the PowerView® App for your smartphone or tablet at hdpvapp.com.
■ Open the PowerView App and follow the steps to set up your new blinds and remote.
■ Use the PowerView App to program and manage your PowerView Gen 3 remote(s) as
accessories.
■ For more details, refer to the digital PowerView Gen 3 Automation Remote Control Guide.
Basic Operation
■ Wake up the remote by picking it up or pressing ■ STOP.
■ Press group number(s) 1, 2, 3, 4, 5, and/or 6 to select one or more groups. Selected group
numbers light up white on the remote.
■ Press selected group number(s) 1, 2, 3, 4, 5 and/or 6 a second time to deselect one or
more groups. Deselected group numbers are not lit.
OPEN
Tilt slats to
open at 50%
LEFT ARROW
Tilt slats down
to closed postion
CLOSE
Tilt slats down
to closed position
Group Numbers
Each number represents
a different group
RIGHT ARROW
Tilt slats up to
closed position
Favorite
- Press once to send
selected blind(s) to
your favorite position*
- Quickly press twice to
send selected blind(s)
to your second preset
favorite position**
STOP
Stops the blind’s
movement
* The default favorite position is the slats upward to 75% (tilted 45 degrees upward).
** Both favorite positions can be updated in the PowerView® App under the
shading’s settings.
24
OPERATION
Further Operation and Programming Information
PowerView® App
The PowerView® App is required to program PowerView Gen 3 blinds, remotes, and gateways.
The App is compatible with Apple® and Android™ smartphones and tablets. For more
information regarding setup and operation using the PowerView App, refer to
https://help.hunterdouglas.com/s/powerview-gen-3-manuals.
PowerView® Gen 3 Gateway
The PowerView® Gen 3 Gateway is used to control shades in larger projects as well as
integrate PowerView Gen 3 shades with third-party integration systems. For information
regarding programming of PowerView Gen 3 Gateways, refer to the PowerView Gen 3
Automation Gateway Guide.
PowerView Gen 3 Remote
For more information regarding operation and programming of the PowerView Gen 3 Remote,
refer to the PowerView Gen 3 Automation Remote Control Guide.
Resetting the Blind (If Necessary)
Calibration Reset
The calibration reset is used to recalibrate the blind's travel limits. This action is performed in
the PowerView® App.
■ Select Calibrate Shades in the Advanced Options section of the Shade Settings menu in
the PowerView App.
■ The slats will tilt to their end limits, then finish in the closed position. When the slats stop
moving, the calibration is complete.
Resetting Blind Programming
The PowerView App may be used to modify or reset any blind programming to PowerView
Gen 3 remotes, gateways, and scene controllers. Blinds may be added to or removed from
Rooms and Scenes in the app at any time. If necessary, blindsmay also be deleted from the
PowerView App in the Advanced Options section of the Shade Settings menu.
Electronic Limit Adjustments
Electronic limits are set at the factory and normally do not require readjustment. For window
treatments that may need additional adjustment or to set custom limit positions, go to Shade
Settings in the PowerView App to adjust limits.
25
TROUBLESHOOTING
Troubleshooting
If your blind is not operating correctly:
■ Review the support guide for your control device.
■ Refer to the following troubleshooting procedures for specific solutions for your blind.
If questions remain, contact Hunter Douglas Consumer Support at: help.hunterdouglas.com.
Problem
The blind will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets.
See “Mount the Headrail” on page 15.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to
release the cap and remove
the cap from the battery wand.
Battery
Wand
Install the batteries according
to the instructions on the
battery wand label.
Press the cap on until it
latches.
Squeeze
Cap
Latch
NOTE: Hunter Douglas recommends AA alkaline batteries for use with our
battery-powered blinds. These will provide more than one year of operation,
depending on usage. Lithium and rechargeable batteries are not recommended.
26
TROUBLESHOOTING
Problem
Rechargeable battery wand needs recharging.
Solution
There are two methods for charging the rechargeable battery wand — the
dual charging station or the single charger.
CAUTION: Rechargeable battery wand can only be charged with these
Hunter Douglas provided charging options. Attempting to charge battery wands
with alternative charging devices may result in permanent damage.
Removing the Rechargeable Battery Wand from the Mount
■ Using the indentation on the end of the battery wand, use your index finger to
pull the battery out of the mount.
NOTE: The mount should remain installed and plugged into the shade
cable during this process. You will simply remove the wand from the
mount.
Recharging Via the Dual Charging Station
■ Plug the dual charging station into a standard AC outlet.
■ Insert the nose of the rechargeable battery wand into
the dual charging station slot.
■ Battery snaps firmly into place. A red indicator light confirms
the battery wand is properly inserted and is charging.
■ Once the battery has been fully recharged, the light
indicator turns green. Charging may take up to three
hours, depending on your battery level.
■ Remove the battery wand from the charger.
(Continued on next page.)
27
TROUBLESHOOTING
Problem
Rechargeable battery needs recharging (continued).
Solution
Recharging Via the Single Charger
Remove the rechargeable battery wand from the mount, or insert the single
charger cable without removing the window treatment.
■ Attach the plug adapter to the charger.
■ Attach the female end of the charging
cable to the charger, and the male end
to the battery wand. If additional length
is required to reach the battery, attach
additional charging cables as needed.
■ Insert and twist cables together to ensure they do
not accidentally become unplugged during charging.
Single
Charger
3 ft
charging
cable
Rechargeable
Battery Wand
Single
Charger
3 ft
charging
cable
12 ft
charging
cable
15 ft
charging
cable
Rechargeable
Battery Wand
■ Plug the charger into a standard AC outlet.
■ Plug the charging cable into the charging
outlet on the rechargeable battery wand. The Not this
charging outlet is near the nose of the wand. socket
■ A red light indicator light confirms the battery
wand is properly inserted and is charging.
CAUTION: Do not attempt to plug the charging
cable into the battery mount’s power socket.
Doing so will not only fail to charge the battery wand but could possibly
cause damage to both the single charger and the battery mount.
■ Once the battery has been fully recharged, the red light indicator will turn
green. Charging may take up to two hours, depending on your battery level.
■ Remove the charging cable from the battery wand.
(Continued on next page.)
28
TROUBLESHOOTING
Problem
Rechargeable battery needs recharging (continued).
Solution
Reinserting the Rechargeable Battery Wand into the Mount
■ Match the direction of the arrow on the underside of the battery wand
with the arrow on the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into
place.
Problem
The rechargeable battery wand is charged but the blind does not operate.
Solution
If your rechargeable battery wand is charged but not working, it may be
due to its physical location in your window. The rechargeable battery wand
can operate in temperatures up to 176°F (80°C). If the temperature in your
window exceeds this, the safety feature will shut the battery off temporarily.
The battery wand will turn back on, once the temperature lowers into the
operable range.
If you anticipate the rechargeable battery wand consistently exceeding this
temperature limit, please reinstall in a location that avoids direct sunlight.
Problem
The blind does not raise or lower evenly.
Solution
Check inside the headrail. Make sure no obstructions keep the mechanism
from turning.
Check that the lift cords are not pinched or tangled.
Problem
Lift cords are bunching by the safety cord connector.
Solution
Make sure the slats are in the open position. Raise and lower the blind to
straighten the lift cords.
Problem
Lift cords are stuck or jammed.
Solution
Check the cords and the moveable pin in the cordlock mechanism inside the
headrail of the blind. Make sure the cords can move freely. If the cords are
jammed, use a screwdriver or needle-nose pliers to move the pin and free
the cords.
Problem
Decorative tapes are wrinkled after installation.
Solution
Use a steamer to steam out the wrinkles. Wave the steamer in front of the
tapes for a few seconds. Do not touch the slats with the steamer. To avoid
stretching the tapes, do not pull down on the bottom rail while steaming.
29
TROUBLESHOOTING
Problem
When hanging, the slat pack appears to be shifted toward the
cordlock side of the unit, particularly in an inside mount installation.
Solution
Slide the headrail in the end brackets in the opposite direction of the skew
and adjust the tabs in the end brackets to maintain the position of the unit.
This will center the slat pack in the window.
Problem
The blind does not operate using the control button.
Solution
Unplug the power cable from the motor, then plug it back in. A blue LED light
inside the control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery wand, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets. If you
have the rechargeable battery wand, check to see that the battery wand is
correctly positioned in the mount.
Problem
The blind is not responding to the PowerView® Gen 3 Automation remote.
Solution
IMPORTANT: A blind will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group
number will light up. You can also check which group number the blind is
joined to on the remote in the PowerView App. You can find this under MORE
> ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely
drained, none of the lights will turn on. If the batteries are running low, the
inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In
either case, the batteries need to be replaced. The remote takes two
CR2032 batteries.
Problem
The blind is operating slowly or does not tilt completely.
Solution
The batteries may be low in the battery wand, satellite battery wand, or C-size
battery wand. Replace the batteries.
Check that the battery wand, satellite battery wand, C-size satellite battery
wand, or 18V DC power supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.
The blind may need to be reset. Refer to “Resetting the Blind (If Necessary)”
on page 22.
30
TROUBLESHOOTING
Problem
The LED light behind the control button of the transceiver
assembly signals 8 red blinks.
Solution
This is the low battery indicator. Replace the batteries in the battery wand or
rechargeable battery wand.
Problem
When raising the blind, slats are not stacking evenly and falling over the
bottom rail.
Solution
The blind was raised too quickly. Gently raise the bottom rail to give the lift
cords time to retract. The slats will then stack evenly on the bottom rail.
Problem
The bottom rail is not level or the blind height is incorrect.
Solution
Check that the headrail and installation brackets are level and aligned. Adjust
and/or shim the installation brackets to level, if necessary.
Level the Bottom Rail or Correct Blind Height:
NOTE: All skew adjustment features are located under the headrail.
■ To level the blind, raise the low side of the
bottom rail by turning the skew adjustment
feature on the headrail clockwise with a
coin or screwdriver, while lifting the weight
from the bottom rail.
NOTE: Turn the skew adjustment that
is on the same side as the low side of
the bottom rail.
■ If the blind height is too long, turn all of the
skew adjustment features clockwise to raise the entire bottom rail to the
desired height while lifting the weight from the bottom rail.
Problem
The blind makes a ratcheting noise while the center button is pushed in
and the bottom rail is being raised.
Solution
Push harder on the center button. The button must be fully depressed to raise
or lower the blind.
31
CARE
Removing the Blind (If Necessary)
■ Fully raise the blind.
■ To remove the valance gently pull the valance up and towards you.
■ Push up on the bottom of the end bracket to release the locking tab, see page 15.
■ Grab underneath the headrail using both hands and carefully pull the blind out of the end
brackets.
Cleaning Procedures
Like any fine furnishings, Hunter Douglas wood and alternative wood blinds should be cleaned
regularly to keep them looking new.
Recommended Cleaning Methods
■ Dust regularly. Use a soft clean cloth, chemically-treated dust cloth, or dusting mitt. Lower
the blind to its full length, tilt the slats almost all the way down, and dust. Then tilt the
slats almost all the way up and dust. (Not closing the slats all the way allows dusting
where the slats overlap.)
■ Blinds may also be vacuumed. Use the brush attachment and tilt the slats up and down as
described for dusting.
Wood Blinds Only
■ Stained blinds, like wood furniture, should be treated periodically with lemon oil or other
wood preservative to protect their finish and enhance their luster.
IMPORTANT: Hunter Douglas does not recommend ultrasonic cleaning of wood or
alternative wood blinds.
A Note About Wood and Alternative Wood Products
Blinds may feature subtle variations in color, grain, and texture. These variations are within
established industry standards and should be expected.
32
CHILD SAFETY
33
DECLARATIONS
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not cause harmful interference
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit
pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du
dispositif.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CE Statement
Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas hereby declares that the PV40 is in compliance with the essential requirements and other
relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment
Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online:
www.hunterdouglas.com/RFcertifications.
34
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not
thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support
of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
NOT COVERED
COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship or
failure to operate for as long as the original retail
purchaser owns the product (unless shorter
periods are provided below).
• Any conditions caused by normal wear and tear.
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date
of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading over
time.
• Failure to follow our instructions with respect to
measurement, proper installation, cleaning or
maintenance.
• Shipping charges, cost of removal and
reinstallation.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to
service locations.
3. Contact Hunter Douglas at (800) 789-0331 for technical support, certain parts free of charge, for
assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for
incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
October 2023
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