Hunter Douglas PowerView® Automation Installation, Operation & Care Manual

Installation • Operation • Care
Skyline Gliding
Window Panels
®
PowerView Gen 3
®
CONTENTS
GETTING STARTED........................................................................1
Mounting Types and Window Terminology.....................................1
Unpack the Box................................................................................1
Installation Components Required ................................................2
Optional Components......................................................................4
Tools and Fasteners Needed...........................................................5
Product View — Skyline­® Gliding Window Panels ........................6
INSTALLATION...............................................................................7
Inside and Ceiling Mount Applications...........................................7
Inside and Ceiling Mount Applications With A Valance.................7
Outside Mount Applications............................................................9
Box Valances and Cassette Installation........................................10
Mount the Headrail.......................................................................13
Outside Mount Valance Installation (Optional).............................14
Connect the Receiver (If Not Already Connected).........................15
Mount the Receiver.......................................................................15
Install the DC Power Supply..........................................................15
Test Headrail Operation (Prior to Panel Installation).....................16
Fabric Panel Installation................................................................17
Connect the Bottom Weights........................................................24
Install the Room Divider Kit (Optional)..........................................25
OPERATION...................................................................................28
Operating the PowerView® App and Gen 3 Remote.....................28
Further Operation and Programming Information.........................29
Resetting the Shade......................................................................29
Adjustments...................................................................................30
TROUBLESHOOTING...................................................................34
CARE..............................................................................................36
Removal Procedures......................................................................36
Cleaning Procedures......................................................................38
CHILD SAFETY..............................................................................40
DECLARATIONS...........................................................................41
WARRANTY..................................................................................42
Questions?
Contact Hunter Douglas Consumer Support at help.hunterdouglas.com.
© 2024 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
2
GETTING STARTED
Thank you for purchasing Hunter Douglas Skyline® Gliding Window Panels with PowerView®
Gen 3 Automation. With proper installation, operation, and care, your new unit will provide
years of beauty and performance. Please thoroughly review this instruction booklet before
beginning the installation.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
very easily. To prepare for this important first step, review the mounting types and basic
window terminology illustrated below.
Molding
Head Jamb
Jamb
Jamb
Sill
Collectively, the sill and
jambs are called the
“window casement.”
Inside Mount
Panels fit within
window opening.
Outside Mount
Panels mounted outside
window opening.
Unpack the Box
■ Carefully remove the rolled up fabric panels and set aside. Locate the panels marked
“FRONT — INSTALL LAST” and “REAR — INSTALL FIRST.” Do not unroll the panels until
installation. Carefully remove the headrail and optional valance from the packaging. Keep
all packaging until the unit operates to your satisfaction.
■ Save these instructions for care and cleaning, unit removal, panel removal, and
reinstallation procedures.
■ Check the Product Views on pages 6 and 7 to make sure you have all of the necessary
parts. Contents of the hardware package may vary depending upon how the unit was
ordered and how it will be mounted.
1
GETTING STARTED
Installation Components Required
Valance and Headrail Mounting Brackets
Width
Brackets/Clips Required
up to – 32"
2
321⁄8" – 56"
3
561⁄8" – 80"
4
801⁄8" – 104"
5
104 ⁄8" – 128"
6
1281⁄8" – 152"
7
1521⁄8" – 176"
8
176 ⁄8" – 200"
9
1
1
■ Installation Brackets. This style of mounting bracket
is used for outside mounts. The number of installation brackets
required varies based on headrail width, as shown in the table
above.
Installation Bracket
■ Mounting Clips. This style of mounting clip is used for
inside mounts. The number of mounting clips required varies
based on headrail width, as shown in the table above.
Mounting
Clip
■ Valance Splice Clip. A valance splice clip allows a long valance
to be split in half during shipping, and reconnected during installation.
Once installed, a spliced valance functions seamlessly as if it were
one piece.
Valance Splice Clip
2
GETTING STARTED
■ Large Cassette Installation Bracket.
This style of installation bracket is used for Skyline® units
ordered with the large cassette. The brackets are used in both
inside and outside mount applications. The number of
installation brackets required varies based on headrail width,
as shown in the table below.
Cassette Installation Brackets Required
Shade Width
Brackets Required
Up to 36"
2
361⁄8" – 72"
3
72 ⁄8" – 90"
4
901⁄8" – 120"
5
1201⁄8" – 156"
6
1561⁄8" – 192"
8
1
Cassette
Installation
Bracket
■ Large Cassette Splice Cover. This is the decorative
trim cover over the fabric seam in a spliced large cassette. It will also be
used when the fabric is seamed. The fabric seaming is sometimes
necessary to obtain the full width of the cassette. In this case, the splice
cover will be installed by the fabricator. If you have not ordered the
Skyline unit with a large cassette, you will not receive this component.
Large Square
Cassette
Splice Cover
■ PowerView® Gen 3 Receiver. This device is used to receive
Bluetooth® signals from PowerView® Gen 3 control components and
provides a control button for shade testing. The control button can
also be used in combination with the PowerView® App for control of
advanced shade functions and home access. Simply open the app
and then press and hold the control button to see a list of available
functions. See “Operating the PowerView® App and Gen 3 Remote”
on page 28 for more information on setup with the PowerView App.
■ DC Power Supply. The power supply provides DC power to the
unit motor assembly and the receiver. The power supply operates
on power from 100-240 VAC and 47-63 Hz. Each unit needs enough
wire length to allow the DC power supply to reach the wall outlet
nearest the unit or in the least obtrusive location.
DC Power
Supply
3
GETTING STARTED
■ PowerView® Gen 3 Remote. Remote controls are used
to control the unit. Replacements may be ordered should the
remote control be lost or if an additional remote control is
desired. It is available with the handheld Pebble (pictured) or
the wall-mounted Surface.
■ PowerView® App. The app is required in order to program
and configure PowerView Gen 3 shades, accessories, adjust
limits, and other functions. Download the free PowerView App
for your smartphone or tablet at hdpvapp.com.
■ Wire Retainers. These are used to secure the power cord to
the wall. In some cases, they may also be used to secure
the wire from the receiver to the wall. Both the nail-in and
self-adhesive wire retainers are included.
Wire Retainers
Optional Components
■ Valance Brackets Inside Mount. The number of valance
brackets will be the same as the number of
installation brackets shown in the table on page 2.
Metal Valance Brackets
Inside Mount
■ Valance Brackets Outside Mount. The number of valance
brackets will be the same as the number of installation brackets
shown in the table on page 2.
Metal Valance Bracket
Outside Mount
■ Box Valance Brackets. (Not available in Canada.) A box valance
wraps around the entire headrail. The number of valance
brackets will be the same as the number of installation brackets
shown in the table on page 2.
Box Valance
Bracket
4
GETTING STARTED
■ Room Divider Kit. (Not available in Canada.)
This set of parts holds the panels in place at each
end of a Skyline® unit used as a room divider.
Room Divider Kit
Tools and Fasteners Needed
■ Flat blade and Phillips screwdriver
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Needle nose pliers
■ Power drill and drill bits (1∕4" hex
driver also recommended)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 11∕2" screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Wall Anchors (Not Provided). Use wall anchors when mounting into drywall.
#6 x 11⁄2"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
For Use With Spacer Blocks
(Not Provided)
5
GETTING STARTED
Product View — Skyline­® Gliding Window Panels
Installation
Bracket
Headrail
PowerView®
Receiver/Control
Button
Mounting Clip
Fabric
Panels
Bottom
Weights
6
INSTALLATION
Inside and Ceiling Mount Applications
For panel order without a valance continue below. If you ordered a valance, see “Inside and
Ceiling Mount Applications With A Valance” on page 7.
Inside and Ceiling Mount Applications Without a Valance
■ Mark the mounting clip locations on the ceiling or inside the window casement. Use the
figure below as a guide for locating the mounting clips.
2"-4"
Jamb
18"-24"
18"-24"
2"-4"
Jamb
18"-24"
■ Use a 3∕32" drill bit to drill holes for the screws.
CAUTION: Do not mount into drywall, only mount into wood.
■ Use a level to check that the mounting surface is level. Shim the brackets if necessary.
Shims are not provided.
Inside Mount (Standard)
■ Ensure the mounting clips are all facing
the same direction.
➤ Standard Mount — The release
tabs are toward to the window.
Release Tab
Toward Wall
➤ Flush Mount — The release tabs
are toward the room to allow for a
flush mounting.
Flush Mount Option
IMPORTANT: The mounting tabs
will be visible on a flush mount unless
concealed by a valance.
■ Use the hex head screws provided
to fasten the mounting clips to the
mounting surface.
Ceiling/Top Sill
Release Tab
Toward Room
For Closest
Wall Clearance
Wall
Room
■ Verify that the mounting clips are mounted level and are aligned to each other.
Proceed to “Mount the Headrail” on page 13.
Inside and Ceiling Mount Applications With A Valance
■ Refer to the appropriate section below for your valance type:
➤ Metal Valance with Returns — below
➤ Metal Valance without Returns — page 8
➤ Large Cassette — page 11
➤ To mount your valance outside the window casement or to the wall — page 14
IMPORTANT: The assembled valance serves as a drilling template when marking the screw
holes on the sill or ceiling.
7
INSTALLATION
Metal Valance with Returns
(Not available in CA.)
Tabs
Notches
■ Assemble the valance corners and returns.
➤ Fit the tabs on the corner end caps into
the notches on the end of the valance
piece.
the notches on the end of the valance
return pieces.
2
1
Valance
Return
➤ Fit the tabs on the corner end cap into
Corner
End Cap
Valance
(Front of
the Unit)
■ Snap the valance brackets onto the valance, spacing them 2" to 4" from each end with 18"
to 24" between intermediate valance brackets.
■ Center the valance inside the window opening (inside mount) or over the window opening
(ceiling mount).
Valance Return
2"-4"
Jamb
Intermediate
Valance Brackets
18"-24"
Valance Clip Hole
18"-24"
18"-24"
2"-4"
Jamb
■ Mark the drilling locations, using the valance clip holes as guides.
■ Set the valance aside.
■ Drill the holes at the mounting clip locations previously marked.
CAUTION: Do not mount into drywall, only mount into wood.
■ Holding the valance in place over the
drilled holes, insert a screw through each
mounting clip and valance bracket. Ensure
that the RELEASE TAB FACES THE WALL.
Mounting Clip
Release Tab
Wall
Valance Mounting
Bracket
Mounting
Screw
Room
Proceed to “Mount the Headrail” on page 13.
Metal Valance without Returns
■ Snap the valance brackets onto the valance, spacing them 2" to 4" from each end with 18"
to 24" between intermediate valance brackets.
Intermediate
Valance Brackets
2"-4"
Jamb
18"-24"
18"-24"
Valance Clip Hole
18"-24"
2"-4"
Jamb
■ Center the valance inside the window opening (inside mount) or over the window opening
(ceiling mount).
8
INSTALLATION
■ Mark the drilling locations, using the valance clip holes as guides.
■ Set the valance aside.
■ Drill the holes at the mounting clip locations previously marked.
CAUTION: Do not mount into drywall, only mount into wood.
■ Holding the valance in place over the drilled holes, insert a screw through each mounting
clip and valance bracket.
Valance Mounting
Bracket
Mounting
Screw
Mounting Clip
Release Tab
Wall
Room
Proceed to “Mount the Headrail” on page 13.
Outside Mount Applications
Installation Bracket Placement
■ Measure and mark the wall 2" to 4" in from each end of the headrail.
■ Evenly space and mark the intermediate installation brackets at 18" to 24" intervals along
the headrail. DO NOT exceed 24" between installation brackets.
Wall
2"-4"
18"-24"
18"-24"
18"-24"
2"-4"
End of Headrail Mark
CAUTION: The installation brackets must be mounted level to a flat, vertical surface for
the unit to operate correctly. Do not mount installation brackets on curved molding.
IMPORTANT: The top of the installation brackets need to be mounted at the outside
mount ordered height plus an additional ½", for the desired floor clearance.
Mounting Clip
■ Use a 3∕32" drill bit to drill the screw holes.
CAUTION: Do not mount into drywall, only
mount into wood.
■ Attach each installation bracket to the
mounting surface using two screws.
■ Verify that the installation brackets are
mounted level and aligned with each other.
2" – 4"
End of
Headrail
Mark
A 2" minimum flat
vertical surface
is required to
mount the brackets.
9
INSTALLATION
Attach the Installation Bracket Covers
IMPORTANT: Bracket covers are optional and do not have to be installed.
■ Position the cover centerd beneath the installation bracket.
■ Slide the cover up as far as possible.
■ Push against the cover to clip it onto the base of the installation bracket.
The cover will snap over the installation bracket base in two locations
(against the back and at the top).
Proceed to “Mount the Headrail” on page 13.
Box Valances and Cassette Installation
■ Refer to the appropriate section below for your valance type:
➤ Metal Box Valance — below
➤ Large Cassette — page 11
Metal Box Valance
(Not available in Canada.)
■ Assemble the valance using two corners, one return piece, and the front and rear pieces.
Do not put the other return and corner pieces in place at this time.
IMPORTANT: The assembled valance serves as a drilling template when mounting the
unit to the ceiling.
■ Install valance hanger clips
inside box valance as shown.
■ Evenly space the intermediate
Release tab
positioned
away from
the valance.
valance box brackets at 18" to
24" intervals along the headrail.
DO NOT exceed 24" between
valance brackets.
2"-4"
18"-24"
■ Slide the box valance brackets
into the box valance as shown.
Make sure all of the release tabs
on the installation brackets are
positioned away from the valance.
18"-24"
18"-24"
2"-4"
■ Assemble the remaining return and two corner pieces and install them onto the valance.
■ Position the valance assembly where it will be mounted against the ceiling.
10
INSTALLATION
■ Use a 3∕32" drill bit, drill the center hole (or near the center) first and install a screw.
CAUTION: Do not mount into drywall, only mount into wood.
■ Install the rest of the box valance brackets and screws.
Proceed to “Mount the Headrail” on page 13.
Large Cassette Installation (Inside and Outside Mounts)
Mount the Installation Brackets
Cassette Mounting Bracket
■ Bracket spacing is the same for inside and outside mounted panels.
➤ Measure 2" in from where the ends of the cassette will be
located and mark the bracket locations on the mounting
surface.
➤ If more than two installation brackets came with your order,
make additional marks to space the other bracket(s) evenly
between the two end brackets.
Release Tab
➤ The minimum mounting depth is 1¼" or 1 ⁄ " with back cover.
13 16
Fully recessed mounting depth is 41⁄16" or 45⁄8" with back cover.
➤ Adjust bracket placement to gain clearance to avoid any obstructions, such as window
cranks or handles.
Cassette End Marks
2"
Space Evenly
Space Evenly
2"
Window Opening
■ Center an installation bracket on each mark. Then mark where to drill holes for the screws.
IMPORTANT: The installation brackets must be mounted level to operate properly.
Install the Back Cover Clips (Optional)
■ If you ordered shades with the back cover option, snap on each back cover clip that you
received to the back of each installation bracket. This will ensure that the back cover
remains straight and properly secured.
IMPORTANT: Allow an
additional 1⁄4" spacing
between the clip and the
window to install the back
cover.
Cassette Bracket
Back
Cover Clip
■ Align the hooks of the clips
to the slots in the bracket
and snap down to secure the
clip to the brackets.
11
INSTALLATION
■ Secure bracket with two screws.
Outside Mount
Inside Mount
2"
2"
Install the Back Cover (Optional)
NOTE: For shades with the optional back cover, install the back cover onto the clips before
installing the cassette into the brackets.
■ Angle the back cover towards
Back Cover Clip
Cassette Bracket
the window to hook the top
feature of the back cover with
the top tab of the clip.
■ Rotate the back cover towards
the room until the bottom
feature snaps into the bottom
tab of the clip.
■ Check each clip and ensure the
Back
Cover
back cover is properly snapped
and secured before proceeding
to install the cassette.
Mount the Large Cassette
■ Install the cassette straight
Cassette
into the bracket as shown to
Spring Tab
ensure the features on the
bracket align with the open
Bracket
sections in the back of the
cassette.
■ Push the cassette back to
snap the spring tab on the
bracket.
12
Release Tab
INSTALLATION
Mount the Headrail
IMPORTANT: The headrail must be mounted level for the panels to operate correctly. Use
your level to check that the mounting clips are aligned and level.
■ Orient the headrail so that the control side
Hook Lip
is located on the correct side.
■ Center the headrail underneath the
mounting clips.
■ Starting with the center, tilt the headrail
and engage it under the lip of the
mounting clips.
Mounting
Clip
Headrail
Room
■ Rotate the headrail upward and snap it
into place.
■ Make sure the headrail is secure.
Snap into Place
13
INSTALLATION
Outside Mount Valance Installation (Optional)
Metal Valance
■ Use the valance brackets provided and put them adjacent to the outside mounting
brackets as shown.
Wall
Headrail
Installation Bracket
Valance Bracket
Release Tab
■ Ensure that the release tabs on the mounting
clips, attached to the valance bracket, are facing
the wall as you snap them onto the headrail.
CAUTION: DO NOT put valance returns on the
valance before installing the valance.
Engage
Lip
Snap
into
Place
■ Hold the valance up to the headrail.
Wall
Room
■ Hook the upper clip of the valance
into the upper tab of the valance
bracket.
Hook
Upper
Clip
Upper Tab
■ Snap the bottom of the valance
into place in the lower clip.
■ Repeat for all valance brackets.
Wall
Room
Snap in
Bottom
Lower
Clip
■ Install the valance returns (if used):
➤ Fit the tabs on the corner end cap
➤ Carefully push the return and
corner end cap into place on
the valance.
14
Tabs
Notches
into the notches on the end of
the return. Repeat with the other
return.
Valance
Return
1
2
Corner
End Cap
Valance
(Front of
the Unit)
INSTALLATION
Connect the Receiver (If Not Already Connected)
IMPORTANT: Connect the receiver before connecting the DC
power supply.
■ Plug the 10-pin receiver connector into the motor housing.
CAUTION: The receiver connector can only be inserted one way.
Do not force the connector into the motor housing.
■ Snap the cover into place over the motor.
■ Plug in the 10-pin receiver connector to the
receiver.
Mount the Receiver
■ Remove the double-sided tape from the back
of the receiver.
Motor
■ We recommend mounting the receiver to the
headrail beside the motor.
Receiver
■ Check that the wire is not caught or pinched in
the mounting brackets or the headrail.
Install the DC Power Supply
CAUTION: Make sure the PowerView® receiver is plugged into the motor before connecting
the DC power supply.
■ Plug the power cable with the barrel
connector from the motor into the
extension cable.
Extension
Cable
■ Plug the other end of the extension cable
into the DC power supply.
Barrel
Connector
DC
Power
Supply
Extension
Cable
15
INSTALLATION
■ Secure the DC power supply wire using the C-clips provided. Hide the wire behind the
fabric, making sure it does not impede operation.
■ Space the C-clips approximately 15" apart
along the DC power supply wire, as shown.
■ Plug the DC power supply into the power
source.
WARNING: Keep cables and small
parts out of the reach of children. They
can wrap cables around their necks and
STRANGLE. They can also put small parts
in their mouths and CHOKE.
WARNING: Electric shock and/
or a fire hazard may occur if not
properly installed.
Motor
Assembly
Extension Cable
15" (Max)
Test Headrail Operation (Prior
to Panel Installation)
Testing the shade with the control button will allow you
to ensure that the motor and power source are working
correctly.
Wire Retainer
18V
Power Supply
■ Press and release the control button on the PowerView® Receiver
located next to the motor, to test operation. If the shade does not
operate, see “Troubleshooting” on page 34.
➤ Press and release the control button to test track operation.
Control Button
■ The control button can also be used in combination with the PowerView® App for control
of advanced shade functions and home access. Simply open the app and then press and
hold the control button to see a list of available functions. See “Operating the PowerView®
App and Gen 3 Remote” on page 28 for more information on setup with the PowerView
App.
16
INSTALLATION
Fabric Panel Installation
There are four different Skyline® Gliding Window Panels configurations available:
■ Right Stack/Right Facing Motor on Right
■ Split Stack/Right Facing Motor on Right
■ Left Stack/Left Facing Motor on Left
■ Split Stack/Left Facing Motor on Left
The “facing” direction, right or left, indicates the Panel Orientation.
The order of panel installation differs depending on the configuration selected. Refer to the
label on the top of the headrail (see figure below or your original order) to determine which
configuration you ordered. In the figure below the “Panel Orientation = R” means that this is a
right facing unit.
In addition, the panels are available in 11½" and 17" widths, depending on the headrail width.
The 17" inch panels have an additional center guide to install in the headrail; 11½" panels
have no center guide.
111/2" Fabric Hanger
17" Fabric Hanger
Center Guide
17
INSTALLATION
Right Stack/Right Facing Assembly
IMPORTANT: Use the control button on the receiver to traverse the unit open and closed to
test for proper operation.
■ Use the control button on the receiver to traverse the carriers to the stacked position.
■ Manually stack the free carriers in the front channel to the right end. Reposition these as
needed while installing each panel.
■ Locate the panel marked “REAR PANEL — INSTALL FIRST.” This is the first panel to
install.
■ Locate the temporary plastic fabric hanger installed in the headrail. You will install
the first panel into the same carriers. Remember the carriers into which the hanger is
installed, remove the temporary hanger. Twist it gently to remove.
■ With the front side of the rear panel facing you, insert the LEFT side of the fabric hanger
into the carrier in the REAR channel (see No. 1).
Front Channel
Rear Channel
Rear Carrier
1. Insert the left side of
the fabric hanger into
the rear carrier.
Center Screw
Channel
Center Guide
2. Put the center guide into
the center channel
(17" panels only).
Front Carrier
3. Insert the right side of
the fabric hanger into
the front carrier.
■ If you have 17" panels, slide the center guide into the center channel in the headrail
(see No. 2).
■ Gently twist the fabric hanger inward and insert the RIGHT side of the fabric hanger into
the carrier in the FRONT channel (see No. 3).
IMPORTANT: After you have installed the first panel, verify that the flush end cap on
the bottom weight is on the RIGHT side. The flat side of the bottom weight should face
the room.
Right Stack/Right Facing
Window
Headrail (Top View)
Bottom Weight
Room
Flush End Cap
■ Continue installing panels, rear channel first. The last panel you install will be marked
“FRONT PANEL — INSTALL LAST.”
IMPORTANT: This panel has two flush end caps on the bottom weight.
■ Test traverse (use the control button on the receiver).
18
INSTALLATION
Left Stack/Left Facing Assembly
IMPORTANT: Use the control button on the receiver to traverse the unit open and closed to
test for proper operation.
■ Use the control button on the receiver to traverse the carriers to the stacked position.
■ Manually stack the free carriers in the front channel to the left end. Reposition these as
needed while installing each panel.
■ Locate the panel marked “REAR PANEL — INSTALL FIRST.” This is the first panel to
install.
■ Locate the temporary plastic fabric hanger installed in the headrail. You will install
the first panel into the same carriers. Remember the carriers into which the hanger is
installed, remove the temporary hanger. Twist it gently to remove.
■ With the front side of the rear panel facing you, insert the RIGHT side of the fabric hanger
into the carrier in the REAR channel (see No. 1).
Front Channel
Rear Channel
Front
Carrier Screw
Center Channel
3. Insert the left side of
the fabric hanger into
the front carrier.
Center
Guide
2. Put the center guide into 1. Insert the right side of
the center channel
the fabric hanger into
(17" panels only).
the rear carrier.
Rear Carrier
■ If you have 17" panels, slide the center guide into the center channel in the headrail
(see No. 2).
■ Gently twist the fabric hanger outward and insert the LEFT side of the fabric hanger into
the carrier in the FRONT channel (see No. 3).
IMPORTANT: After you have installed the first panel, verify that the flush end cap on the
bottom weight is on the LEFT side. The flat side of the bottom weight should face the room.
Left Stack/Left Facing
Window
Bottom Weight
Flush End Cap
Headrail (Top View)
Room
■ Continue installing panels, rear channel first. The last panel you will install will be marked
“FRONT PANEL — INSTALL LAST.”
IMPORTANT: This panel has two flush end caps on the bottom weight.
■ Test traverse (use the control button on the receiver).
19
INSTALLATION
Split Stack/Right Facing (Motor on the Right only)
IMPORTANT: Use the control button on the receiver to traverse the unit open and closed to
test for proper operation.
■ Use the control button on the receiver to traverse the carriers to the stacked position.
■ Manually stack half of the free carriers in the front channel to the left end. Reposition
these carriers as needed while installing each panel.
■ Locate the panel (you had previously set aside) marked “REAR PANEL — INSTALL FIRST.”
This is the first panel to install.
■ Locate the temporary plastic fabric hanger installed in the headrail. You will install
the first panel into the same carriers. Remember the carriers into which the hanger is
installed, remove the temporary hanger. Twist it gently to remove.
■ With the front side of the rear panel facing you, insert the LEFT side of the fabric hanger
into the carrier in the REAR channel (see No. 1).
Front Channel
Rear Channel
Rear Carrier
1. Insert the left side of
the fabric hanger into
the rear carrier.
Center Screw
Channel
Center Guide
2. Put the center guide into
the center channel
(17" panels only).
Front Carrier
3. Insert the right side of
the fabric hanger into
the front carrier.
■ If you have 17" panels, slide the center guide into the center channel in the headrail
(see No. 2).
■ Gently twist the fabric hanger outward and insert the RIGHT side of the fabric hanger into
the carrier in the FRONT channel (see No. 3).
IMPORTANT: After you have installed the first panel, verify that the flush end cap on the
bottom weight is on the right side. The flat side of the bottom weight should face the room.
Right Stack/Right Facing
Window
Headrail (Top View)
Bottom Weight
Room
Flush End Cap
■ Continue installing panels, rear channel first. The last panel you install will be marked
“FRONT PANEL — INSTALL LAST.”
IMPORTANT: This panel has two flush end caps on the bottom weight.
■ Test traverse (use the control button on the receiver).
20
INSTALLATION
■ Continue with the stack on the left, and ensure the carriers have been traversed to the
left, and the free carriers in the front channel have been stacked to the left.
■ Locate the panel (you had previously set aside) marked “REAR PANEL — INSTALL FIRST.”
This is the first panel to install.
■ Locate the temporary plastic fabric hanger installed in the headrail. You will install
the first panel into the same carriers. Remember the carriers into which the hanger is
installed, remove the temporary hanger. Twist it gently to remove.
■ With the front side of the rear panel facing you, insert the LEFT side of the fabric hanger
into the carrier in the REAR channel (see No. 1).
Left Stack/Right Facing
Front Channel
Rear Channel
Center
Channel
Rear
Carrier
1. Insert the left side of
the fabric hanger into
the rear carrier.
Front Carrier
Center Guide
2. Put the center guide into
3. Insert the right side of
the center channel
the fabric hanger into
(17" panels only).
the front carrier.
■ If you have 17" panels, slide the center guide into the center channel in the headrail
(see No. 2).
■ Gently twist the fabric hanger inward and insert the RIGHT side of the fabric hanger into
the carrier in the FRONT channel (see No. 3).
IMPORTANT: After you have installed the first panel, verify that the flush end cap on the
bottom weight is on the LEFT side. The flat side of the bottom weight should face the
window.
Left Stack/Right Facing
Window
Bottom Weight
Flush End Cap
Headrail (Top View)
Room
■ Continue installing panels, REAR channel first. The last panel for the right stack will be
marked “FRONT PANEL — INSTALL LAST.”
IMPORTANT: This panel has two flush end caps on the bottom weight.
■ Test traverse (use the control button on the receiver).
Split Stack/Left Facing (Motor on the Left Only)
IMPORTANT: Use the control button on the receiver to traverse the unit open and closed to
test for proper operation.
21
INSTALLATION
■ Use the control button on the receiver to traverse the carriers to the stacked position.
■ Manually stack half of the free carriers in the front channel to the left end or stack the
left half of the free carriers to the right end. Reposition these carriers as needed while
installing each panel.
■ Locate the panel marked “REAR PANEL — INSTALL FIRST.” This is the first panel to
install.
■ Locate the temporary plastic fabric hanger installed in the headrail. You will install
the first panel into the same carriers. Remember the carriers into which the hanger is
installed, remove the temporary hanger. Twist it gently to remove.
■ With the front side of the rear panel facing you, insert the LEFT side of the fabric hanger
into the carrier in the FRONT channel (see No. 1).
Right Stack/Left Facing
Front Channel
Rear Channel
Front Carrier
1. Insert the left side of
the fabric hanger into
the front carrier.
Center Channel
Center
Guide
2. Put the center guide into
the center channel
(17" panels only).
Rear Carrier
3. Insert the right side of
the fabric hanger into
the rear carrier.
■ If you have 17" panels, slide the center guide into the center channel in the headrail
(see No. 2).
■ Gently twist the fabric hanger inward and insert the RIGHT side of the fabric hanger into
the carrier in the REAR channel (see No. 3).
IMPORTANT: After you have installed the first panel, verify that the flush end cap on the
bottom weight is on the LEFT side. The flat side of the bottom weight should face the
window.
Right Stack/Left Facing
Window
Bottom Weight
Headrail (Top View)
Room
Flush End Cap
■ Continue installing panels, FRONT channel first. The last panel you install will be marked
“FRONT PANEL — INSTALL LAST.”
IMPORTANT: This panel has two flush end caps on the bottom weight.
22
INSTALLATION
■ Test traverse (use the control button on the receiver).
■ Continue with the stack on the right, and ensure the carriers have been traversed to the
right, and the free carriers in the front channel have been stacked to the right.
■ Locate the panel (you had previously set aside) marked “REAR PANEL — INSTALL FIRST.”
This is the first panel to install.
■ Locate the temporary plastic fabric hanger installed in the headrail. You will install
the first panel into the same carriers. Remember the carriers into which the hanger is
installed, remove the temporary hanger. Twist it gently to remove.
■ With the front side of the rear panel facing you, insert the RIGHT side of the fabric hanger
into the carrier in the REAR channel (see No. 1).
Front Channel
Rear Channel
Front
Carrier Screw
Center Channel
3. Insert the left side of
the fabric hanger into
the front carrier.
Center
Guide
2. Put the center guide into 1. Insert the right side of
the center channel
the fabric hanger into
(17" panels only).
the rear carrier.
Rear Carrier
■ If you have 17" panels, slide the center guide into the center channel in the headrail
(see No. 2).
■ Gently twist the fabric hanger inward and insert the LEFT side of the fabric hanger into the
carrier in the FRONT channel (see No. 3).
IMPORTANT: After you have installed the first panel, verify that the flush end cap on the
bottom weight is on the LEFT side. The flat side of the bottom weight should face the room.
Left Stack/Left Facing
Window
Bottom Weight
Headrail (Top View)
Flush End Cap
Room
■ Continue installing panels, REAR channel first. The last panel you will install will be
marked “FRONT PANEL — INSTALL LAST.”
IMPORTANT: This panel has two flush end caps on the bottom weight.
■ Test traverse (use the control button on the receiver).
23
INSTALLATION
Connect the Bottom Weights
Once you are satisfied with the operation, connect the bottom weights together. The bottom
weights interconnect to stabilize the panels. Each bottom weight has a snap slide on the back
side, which connects to the adjacent bottom weight.
■ Traverse the panels closed.
■ Starting at the back panel, push the snap slide of the next panel into the slot of the snap
slide end cap of the back panel (behind it). It should snap into place.
■ Progressing across the track, continue connecting the snap slide of each panel to the snap
slide end cap of the panel behind it.
■ Once all panels have been connected, carefully check the operation of the track by
traversing the panels open and closed.
■ If you experience any binding at the bottom, spray a small amount of silicone spray in the
groove on the back of the bottom weight.
Push Snap Slide
into Slot of Snap
Slide End Cap
Snap Slide End Cap
Slot
Snap Slide
REAR VIEW
24
INSTALLATION
Install the Room Divider Kit (Optional)
(Not available in Canada.)
IMPORTANT: The floor bracket and
snap slide can be mounted to the floor in
a position to hold the panels in directly
beneath the headrail. Once mounted, the
snap slide is free to move up and down
in its slot and can be attached to the last
moving panel. The wall plate and ball end
cap keep the panel adjacent to the wall
in place.
Snap Slide
Wall Plate
Ball End Cap
Floor Bracket
Panel Adjacent To Wall
■ Locate the panel that will be adjacent to the wall.
Wall
Plate
Floor Bracket
■ Remove the end cap pin from the
bottom weight.
End Cap Pin
25
INSTALLATION
■ Pull out the bottom weight flat end cap
(next to the wall).
■ Install the ball end cap in the end of the
bottom weight.
■ Reinstall the end cap pin.
■ Be sure the bottom weight is free hanging
to determine where the ball end cap
aligns on the wall.
■ Align the wall plate with the ball end cap,
and secure it to the wall with two #4 flat
head screws (and anchors if necessary).
■ Insert the ball end cap into the slot in the
wall plate.
26
INSTALLATION
■ Insert the snap slide into the floor
bracket by aligning the slot of the
bracket with the grooves in the snap
slide. Be sure that the clip portion sits
inside the slot of the floor bracket. This
will allow the snap slide to slip into the
groove in the back of the panel bottom
weight, if desired.
Clip Inside Bracket
IMPORTANT: When the snap slide is snapped to the bottom weight, the panels will only
traverse the distance of one panel (see the figure on page 25). To completely traverse
the panels, disconnect the snap slide from the bottom weight.
■ Determine where you want the floor
bracket placed (somewhere along the first
panel), aligned at the same depth as the
wall plate.
■ Secure it in place with #6 flat
head screws.
27
OPERATION
Operating the PowerView® App and Gen 3 Remote
Syncing and Programming Your Remote
■ Activate the remote by pulling both plastic tabs from the back battery compartment.
■ Download the PowerView® App for your smartphone or tablet at hdpvapp.com.
■ Open the PowerView App and follow the steps to set up your new shades and remote.
■ Use the PowerView App to program and manage your PowerView Gen 3 remote(s) as
accessories.
■ For more details, refer to the digital PowerView Gen 3 Automation Remote Control Guide.
Basic Operation
■ Wake up the remote by picking it up or pressing ■ STOP.
■ Press group number(s) 1, 2, 3, 4, 5, and/or 6 to select one or more groups. Selected group
numbers light up white on the remote.
■ Press selected group number(s) 1, 2, 3, 4, 5 and/or 6 a second time to deselect one or
more groups. Deselected group numbers are not lit.
OPEN
- Press to traverse the
selected shade(s) open,
uncovering the opening
LEFT ARROW
- No function
ALL
- Press to select
all groups
CLOSE
- Press to traverse the
selected shade(s) closed,
covering the opening
GROUP NUMBERS
Each number represents
a different group
RIGHT ARROW
- No function
FAVORITE
- Press once to send
shade(s) to the
first Favorite position*
- Quickly press twice to
send shade(s) to the
second Favorite position**
STOP
- Stops motion
*The default first Favorite position for the shade is 50% open.
**Both Favorite positions can be updated in the PowerView App > Shade Settings.
28
OPERATION
Further Operation and Programming Information
PowerView® App Operation
The PowerView® App is required to program PowerView Gen 3 shades, remotes, and
gateways. The App is compatible with Apple® and Android™ smartphones and tablets. For
more information regarding setup and operation using the PowerView App, refer to
https://help.hunterdouglas.com/s/powerview-gen-3-automation.
PowerView® Gen 3 Gateway
The PowerView® Gen 3 Gateway is used to control shades in larger projects as well as
integrate PowerView Gen 3 shades with third-party integration systems. For information
regarding programming of PowerView Gen 3 Gateways, refer to the PowerView Gen 3
Automation Gateway Guide.
PowerView Gen 3 Remote
For more information regarding operation and programming of the PowerView Gen 3 Remote,
refer to the digital PowerView Gen 3 Automation Remote Control Guide.
Resetting the Shade
Calibration Reset
The calibration reset is used to recalibrate the shade’s travel limits. This action is performed
in the PowerView® App.
■ Select Calibrate Shade in the Advanced Options section of the Shade Settings menu in
the PowerView App. The shade will move to the traversed open position, then traversed
closed position. When the shade stops moving, calibration is complete.
Resetting Shade Programming
The PowerView App may be used to modify or reset any shade programming to PowerView
Gen 3 remotes and gateways. Shades may be added to or removed from Rooms in the app at
any time. If necessary, shades may also be deleted from the PowerView App in the Advanced
Options section of the Shade Settings menu.
29
OPERATION
Adjustments
Adjust/Shorten Fabric Panel Length
CAUTION: Some units may not be able to reuse the plastic adhesive strip mentioned in this
process. If the strip will not stick in the new location, contact your Hunter Douglas dealer for
a replacement.
■ Measure and record the amount you want to shorten a panel. Refer to this information for
any remaining panels you want to shorten.
■ If the bottom weights were connected together, disconnect them.
■ Carefully remove the panel by releasing the fabric hanger from the carriers. See
“Removing the Panels” on page 36.
■ Place the panel on a clean, flat working surface. If it is not possible to spread the panel
out flat, then carefully roll the panel up around the hanger (or preferably the shipping
core), so that the bottom weight is accessible.
■ Use a small flat-blade screwdriver
to remove the end cap pin in the
bottom weight.
Snap Slide End Cap
■ Slide out the snap slide end cap from
the bottom weight.
■ Slide the panel out of the bottom
weight.
IMPORTANT: Note the folded flap at
the bottom of the panel and how it is
folded.
■ Unfold the fabric and carefully remove
the plastic strip from the panel. Save it
for later use.
■ Holding the bottom end of the panel flat,
mark the distance (previously recorded)
at several locations across the bottom of
the panel. Using a straight-edge, draw a
line connecting these marks.
30
End Cap Pin
OPERATION
■ Using a sharp pair of scissors, carefully cut straight across each panel along the line to
remove the desired length from each panel.
■ Replace the previously removed plastic adhesive strip along the bottom of the panel,
aligning the strip with the bottom edge of the panel. Push on the plastic adhesive strip so
it adheres to the panel.
■ Carefully crease the panel along the upper edge of the strip.
IMPORTANT: Make sure there are no ripples in the fabric panel.
■ Holding the folded panel and plastic
strip, carefully insert the panel into
the bottom weight until it is fully
seated within the bottom weight.
CAUTION: Be careful NOT to
pull on the fabric, as it can cause
permanent distortion or damage.
■ Re-install the snap slide end cap.
■ Insert the end cap pins back into in the
bottom weight and press into place.
■ Reinstall the fabric panel into
the headrail.
■ Repeat this process for the other panels.
■ Reconnect the bottom weights if
required.
■ Using the button on the receiver or
remote, traverse the shade open and
closed to test for proper operation.
31
OPERATION
Straighten Panel Fabric from Bottom Weight
If the panel fabric is creased or wrinkled at the bottom it can be adjusted and straightened.
CAUTION: Some units may not be able to reuse the plastic adhesive strip mentioned in this
process. If the strip will not stick in the new location, contact your Hunter Douglas dealer for a
replacement.
■ Use a small flat-blade screwdriver to
remove the end cap pin in the bottom
weight of the affected panel.
Snap Slide
End Cap
■ Slide out the snap slide end cap from the
bottom weight.
■ Slide the panel out of the bottom weight.
32
End Cap Pin
OPERATION
■ Check the fold and the position of the
plastic adhesive strip.
■ To adjust, remove the plastic adhesive
strip, adjust the fabric.
■ Reattach the plastic adhesive strip,
aligning it with the exact edge of
the panel.
■ Crease the fabric tightly along the strip.
Do not fold more than the width of the
plastic adhesive strip.
■ Slide the panel back into the bottom
weight, making sure the plastic adhesive
strip fits in the groove in the track.
■ Inspect the panel for folds or wrinkles.
■ Once satisfied with the adjustment, slide
the snap slide end cap back into the end
of the bottom weight.
■ Insert the end cap pin back into place in
the bottom weight and press to secure it.
33
TROUBLESHOOTING
Troubleshooting
If your shade is not operating correctly:
■ Review the digital support guide for your control device.
■ Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331.
Problem
The panel does not hang correctly.
Solution
Check that the panel is installed correctly. Panels should be angled compared
to the track, with each panel hanger connected to a carrier in both the front
and back channels.
Check that the headrail is level.
Check that the bottom weight snap slides are installed and operating correctly.
The bottom weights should slide together easily when connected using the
snap slides.
Check that there are no obstructions to the movement of the panels. Replace
protruding window cranks with T-cranks.
Wrinkling and folds in the panel fabric, due to packaging, will usually drop out
within a few days. See “Straighten Panel Fabric from Bottom Weight” on page
32, for adjustment, if necessary.
Problem
How to determine panel orientation (whether it was made as right or left
facing).
Solution
The carriers in the headrail (where the panels hook in) will be WHITE for a
right-facing headrail, and GRAY for a left-facing headrail. Panels will fall out
of the headrail if installed improperly from the purchased configuration.
Problem
An opaque fabric panel is wrinkled, creased or is rippling.
Solution
Apply heat for 30 seconds with a hair dryer 6" away from the shade to release
the creases, wrinkles or ripples in the fabric.
34
TROUBLESHOOTING
Problem
The shade does not operate using the control button.
Solution
Unplug the power cable from the receiver, then plug it back in. A blue LED on
the receiver, near the control button should flash to indicate the motor has
power.
Check that the DC power supply is securely connected to the barrel connector
on the motor. See “Install the DC Power Supply” on page 15.
CAUTION: Be sure to unplug the DC power supply from the wall outlet
before disconnecting the plug at the motor.
Check that the receiver is securely connected into the motor housing. See
“Connect the Receiver (If Not Already Connected)” on page 15.
Problem
The shade is not responding to the PowerView® remote.
Solution
IMPORTANT: A shade will not operate until it is joined to a group, using the
PowerView App. See “Basic Operation” on page 28.
Check that the correct group number is selected. The LED on that group
number will light up. You can also check which group number the shade is
joined to on the remote in the PowerView® App. You can find this under
MORE > ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely
drained, none of the lights will turn on. If batteries are running low, the
numbered groups on the remote will begin to illuminate in sequence after
each button press, similar to the action seen when syncing a remote.
In either case, the batteries need to be replaced. The remote takes two
CR2032 batteries.
Problem
The unit does not traverse at all, does not traverse fully, or does not
traverse correctly.
Solution
Check that the mounting brackets are level, that their front edges are aligned,
and that there are no obstructions to the movement of the panels.
Reset the unit. See “Calibration Reset” on page 6.
35
CARE
Removal Procedures
Removing the Panels
■ Disconnect the bottom weights by gently pulling them apart.
■ Grasp the panel hanger on the sides.
■ Gently twist the panel hanger and pull downward to release the hooks from the carriers.
Right Facing/Right Stack Shown — All Others Are Similar
1. Gently Twist Panel
Hanger
2. Pull Down to
Release Hooks
Hanger
Removing the Optional Valance
Standard Valance
■ Release the bottom of the
valance from the lower tab on
the valance bracket by pushing
up on the tab.
Wall
3 Remove
Top
Room
■ Gently pull the bottom of
the valance away from the
mounting bracket to remove
the valance from the upper tab.
Push Up on Tab 1
Release 2
Fabric Valance
■ Gently pull the fabric valance assembly straight
Fabric Valance Bracket
out from the headrail, freeing it from the fabric
valance brackets.
Wall
36
Room
CARE
Removing the Headrail
■ Remove the cover on the motor by pulling
it straight down.
Mounting Clip
Release Tab
■ Remove the power and receiver cables
from the cable hooks.
■ Pull the connectors for the receiver out of
Push Up
on Tab
the motor.
Headrail
Room
■ Unplug the power supply
■ Locate the release tab on the
mounting clip.
■ Firmly grasp the headrail.
■ Push up on the release tab to release the
Remove
Headrail
headrail. Repeat for each mounting clip.
■ Lift the headrail free from the mounting clips.
Removing the Cassette
■ While keeping one hand on the cassette at all times, push up on the plastic release tabs
of the bracket until you hear it click and see that it stays in place.
NOTE: Push up on the release tabs of the end brackets first and then on the center
bracket(s).
■ Place both hands in the middle of the cassette (along the front bottom) and pull straight
out.
Cassette
Bracket
Bracket
Release Tab
37
CARE
Cleaning Procedures
Dusting
■ Regular light dusting with a feather duster is all the cleaning that is needed in most
circumstances.
Vacuuming
■ Use a hand-held vacuum with low suction for more thorough dust removal.
Compressed Air Or Hair Dryer
■ Use to blow dust off the panels. Use a hair dryer on a cool setting.
Spot-Cleaning
■ Dampen a clean cloth with a solution of warm water and a mild detergent then wring it
out.
■ Dab the spot with the dampened cloth until it is gone.
CAUTION: Keep all cleaning solutions away from the headrail system. Skyline® fabrics
and headrail should never be ultrasonically cleaned, injection/extraction cleaned, steam
cleaned, or immersed in water.
CAUTION: Do not steam panels in an attempt to remove wrinkles or cupping.
Metal Valance Cleaning
■ Wipe the valance with a damp cloth and a mild detergent solution.
Fabric Covered Valance Cleaning
■ Follow the same directions above for the fabric panels.
38
CARE
Product Notes and Disclaimers
■ Actual fabric color may vary slightly from the samples. All variations are within
established industry standards.
■ While opaque fabrics are blackout, due to the inherent light gaps between each
panel, the application is room darkening, not blackout.
■ Fabrics that contain patterns, stripes or rows when hung as panels will create
random alignment from panel to panel.
■ Many of the fabrics are fairly lightweight and will have varying levels of panel
movement when installed near air-conditioning vents or windows.
■ Depending on room conditions, wrinkles in product resulting from packaging should
hang out.
■ The standard panel overlap will prevent most tangling of panels. Based on individual
room conditions, some panel tangling may occur.
39
CHILD SAFETY
40
DECLARATIONS
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not cause harmful interference
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit
pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du
dispositif.
CE Statement
Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas hereby declares that the PV23 is in compliance with the essential requirements and other
relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment
Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online: help.hunterdouglas.com.
41
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not
thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support
of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
NOT COVERED
COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship or
failure to operate for as long as the original retail
purchaser owns the product (unless shorter
periods are provided below).
• Any conditions caused by normal wear and tear.
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date
of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading over
time.
• Failure to follow our instructions with respect to
measurement, proper installation, cleaning or
maintenance.
• Shipping charges, cost of removal and
reinstallation.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to
service locations.
3. Contact Hunter Douglas at (800) 789-0331 for technical support, certain parts free of charge, for
assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for
incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
MAY 2024
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