Hunter Douglas Rolling PowerView® Gen 3 Duolite Installation, Operation & Care Manual

Installation • Operation • Care
Vignette Modern Roman Shades
Rolling Style Duolite Shades
PowerView Gen 3 Automation
®
®
®
CONTENTS
GETTING STARTED................................................................1
Product View...........................................................................1
Tools and Fasteners Needed .................................................2
INSTALLATION.......................................................................3
Installation Overview..............................................................3
STEP 1 — Mount the Installation Brackets...........................3
Mount the Installation Brackets — Inside Mount.................4
Mount the Installation Brackets — Outside Mount..............5
STEP 2 — Remove the Shipping Clips...................................7
STEP 3 — Install the Shade...................................................8
STEP 4 — Connect the Power Source.................................10
Test the Shade......................................................................17
OPERATION...........................................................................18
Operate the Shade................................................................18
Operating the PowerView App and Gen 3 Remote..............18
Resetting the Shade (If Necessary)......................................20
TROUBLESHOOTING...........................................................21
CARE......................................................................................28
Removing the Shade.............................................................28
Cleaning Procedures.............................................................28
DECLARATIONS...................................................................30
CHILD SAFETY......................................................................31
WARRANTY..........................................................................32
Questions?
Call Hunter Douglas Consumer Support at (800) 789-0331.
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED
Product View
Battery
Wand Clips
Battery
Wand
Spacer
Blocks
Power Cable*
Installation
Brackets
Headrail
Control
Button*
Front
Shade
Front
Shade
Bottom
Rail
Back Panel
Back Panel
Bottom Rail
Rear
de
nt Sha
of Fro
Front Shade
Bottom Rail
Bottom Rail
Weight
Bottom Rail
Weight Clips
*The power cable, PowerView® Gen 3 motor, and control button are always located on the right side of
the headrail.
1
GETTING STARTED
Thank you for purchasing Hunter Douglas Vignette® Modern Roman Shades Duolite® with
PowerView® Gen 3 Automation. With proper installation, operation, and care, your new
shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation. For information regarding operation and programming, refer to the
guide included with your remote control.
Tools and Fasteners Needed
■ 1⁄4" Hex and Flat blade screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill, 3⁄32" drill bit, and 1⁄4" hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 11⁄2" screws are provided per installation bracket.
■ Longer Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long
enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets are supplied with screws and
speed nuts.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
#6 x 11⁄2"
Hex Head Screw
(Provided)
2
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Speed Nut
and Screw
(Two Provided with
Each Extension Bracket)
INSTALLATION
Installation Overview
To install your shade, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: Remove the Shipping Clips
STEP 3: Install the Shade
STEP 4: Connect the Power Source
STEP 1 — Mount the Installation Brackets
■ Your order includes the correct number of installation brackets for your shade width, as
shown in the table below.
■ Shade orders will also include spacer blocks if ordered for added clearance.
Shade
Width
Brackets
Required
18" – 26"
2
261⁄8" – 47"
3
471⁄8" – 68"
4
681⁄8" – 84"
5
⁄2"
1
Installation Bracket
⁄4"
1
Spacer Blocks
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the shade installation process
follows easily. To prepare for this important first step, review the mounting types and basic
window terminology illustrated below.
Molding
Head Jamb
Jamb
Jamb
Collectively, the sill and
jambs are called the
“window casement.”
Sill
Inside Mount
Shade fits within
window opening.
Outside Mount
Shade mounts outside
window opening.
■ Refer to the appropriate page below based on the mounting type chosen for your order:
➤ Inside Mount — page 4
➤ Outside Mount — page 5
3
INSTALLATION
Mount the Installation Brackets — Inside Mount
■ Measure and mark 3" in from each jamb (two bracket widths) for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark the location. Mount into wood
whenever possible. Allow a minimum of 18" between bracket center lines
(motor side) for the battery wand/rechargeable battery wand.
3"
Space Evenly
Space Evenly
3"
Window Opening
Jamb
Jamb
Recommended Best Practice: To enhance ease of installation, position the front edge of
the installation bracket approximately 1⁄4" into the room.
■ Center the brackets on your marks, then mark the screw hole locations.
➤ The minimum casement depth for installation
brackets is 1" (13⁄8" with battery wand or
headrail-mounted rechargeable battery wand).
Mark the rear set of installation bracket
holes with shallow mounting depths.
➤ The minimum casement depth for a fully
recessed mount is 4" (41⁄2" with battery wand or
headrail-mounted rechargeable battery wand).
Mark the front set of bracket holes when
depth permits.
3"
Minimum
Casement
Depth 1"
Minimum
13⁄8" with
Battery Wand
IMPORTANT: For shades with a battery wand and
rechargeable battery wand, allow a minimum of 3⁄4"
clearance behind the brackets to accommodate the wand.
■ Predrill the screw holes using a 3⁄32" drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Use a level to check that the mounting
surface is
3"
level. Shim (not provided) the brackets if necessary.
■ Using a 1/4" hex, attach the installation brackets
using the screws provided.
Minimum
IMPORTANT: The front edges of the installation
Casement
Depth 1"
brackets must align to each other. For the best
experience, mount the brackets with the front lip
Minimum
outside the window casement.
13⁄8" with
Battery Wand
Proceed to "STEP 2 — Remove the Shipping Clips" on page 7.
4
INSTALLATION
Mount the Installation Brackets — Outside Mount
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Measure and mark 3" from each end of the headrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark the location. Mount into wood
whenever possible. Allow a minimum of 18" between bracket center lines
(motor side) for the battery wand/rechargeable battery wand.
3"
Space Evenly
Space Evenly
3"
Window Opening
Headrail End Mark
Headrail End Mark
■ Center the brackets on your marks, then mark the screw hole locations.
➤ A minimum 1" flat vertical surface is required.
➤ The top of the installation brackets should be
at the desired height. The brackets must be
level and aligned.
3"
CAUTION: The rear of the brackets must be flush
against a flat mounting surface. Do not mount
brackets on curved molding.
■ Predrill the screw holes using a 3⁄32" drill bit.
CAUTION: Use drywall anchors when mounting
into drywall.
5
INSTALLATION
■ Attach the installation brackets using the screws provided.
IMPORTANT: If using a battery wand or headrailmounted rechargeable
3" battery wand, use a minimum
of one 1⁄2" and one 1⁄4" spacer blocks per installation
bracket to provide the clearance required for the
battery wand. See the instructions below.
Spacer
Blocks
⁄2"
1
⁄4"
1
■ If the shade will be powered by a battery wand/rechargeable battery wand:
Attach the installation brackets with both the 1⁄4" and 1⁄2" spacer blocks. Use 2" #6 hex
head screws (not provided).
➤ The solid side of the spacer blocks faces the
mounting surface.
➤ If using additional spacer blocks for more
clearance, attach the installation brackets and
spacer blocks with #6 screws long enough for a
secure installation.
Spacer
Blocks
Longer
Screws
IMPORTANT: Do not add more than 11⁄2" of
clearance using spacer blocks.
IMPORTANT: The tops of the installation brackets
must be level with the front edges aligned.
Proceed to "STEP 2 — Remove the Shipping Clips" on page 7.
6
INSTALLATION
STEP 2 — Remove the Shipping Clips
Shipping clips are used to stabilize the back panel
bottom rail during shipping.
Remove the Top of the Clip
■ Grasp the headrail with one hand and hold the
shipping clip with the other hand.
■ Pull the top of the clip out and up to release it from
the headrail.
Remove the Bottom of the Clip
■ While holding the shipping clip, grasp the back
panel bottom rail with the other hand.
■ Rotate the top of the shipping clip away from the
shade. Gently pull the bottom of the clip down and
away from the bottom rail to remove.
7
INSTALLATION
STEP 3 — Install the Shade
Headrail Attached Battery Wands (If Applicable)
NOTE: Refer to this section only if you have a battery wand that attaches to the headrail.
■ Attach each battery wand clip to the rear headrail, avoiding the installation brackets.
NOTE: The battery wand clips can simply slide clear of the installation brackets.
➤ Step 1: Hook the battery wand clip onto the back channel of the headrail.
➤ Step 2: Rotate the clip down until it snaps into place.
Rechargeable Battery Wand
Battery Wand
Battery
Wand Clip
Hook onto
1 Back
Channel
Hook onto
1 Back
Channel
Front of
Headrail
Rechargeable
Battery Wand
Clip
Front of
Headrail
Clip
2 Snap
into Place
Clip
2 Snap
into Place
CAUTION: Be sure the power cable does not become pinched by the brackets or headrail
during installation; damage or overheating of components could result.
CAUTION: Do not connect the battery wand to the power cable prior to installing
the shade.
Rechargeable Battery Wand (If Applicable)
NOTE: Refer to this section only if you
have a rechargable battery wand.
■ Align the battery mount with the
battery clips, orienting the socket
end towards the right of the shade.
■ Push the battery mount straight
into the battery wand clips until it
snaps into place. Check to make
sure the battery mount is secure.
■ Plug the power cable into the battery mount.
8
Socket
Back of Shade
Socket
INSTALLATION
Mount the Headrail
CAUTION: Be sure the cables do not become
pinched by the installation brackets when
mounting the headrail.
Installation
Bracket
■ Peel back the protective covering from the
top of the fabric-covered headrail. Leave
the rest of the protective covering on the
front of the headrail.
Front of
1 Bracket
■ Hold the headrail so the front (curved side)
Headrail
faces you.
Fabric Guard
■ Push the top edge of the headrail into the
installation brackets.
■ Rotate the headrail and push back toward
the window until you hear an audible click.
The click indicates that the back edge of
the headrail is securely seated into the
bracket channel.
WARNING: Failure to snap the
headrail securely into the
installation brackets may cause the
shade to release unexpectedly.
Back of
2 Bracket
■ Gently pull on the front of
the headrail at each bracket
to ensure that the headrail is
locked into the brackets.
■ Completely remove the
Back of
3 Bracket
protective covering from the
fabric-covered headrail by
peeling the covering all the way
to one end of the headrail.
9
INSTALLATION
STEP 4 — Connect the Power Source
NOTE: When power is connected to the motor, a blue LED inside the control button housing
will flash to indicate the shade is ready for operation.
■ Refer to the appropriate page based on the ordered power source.
➤ For a battery wand, see below.
➤ For an optional satellite battery pack, see page 10.
➤ For an optional headrail-mounted rechargeable battery wand, see page 12.
➤ For an optional satellite-mounted rechargeable battery wand, see page 12.
➤ For an optional 18V DC Power Supply, see page 15.
➤ For an optional 18V DC Power Supply with daisy-chain connections, see page 16.
➤ For an optional C-size satellite battery wand, see the instructions that came with
the unit.
Battery Wand (If Applicable)
NOTE: Refer to this section if your shade includes a battery wand.
Mount the Battery Wand into the Battery Wand Clips
■ Align the battery wand with its
Back of Shade
socket toward the motor end on the
shade.
■ Push the battery wand straight up
into the battery wand clips until it
snaps into place. Check to make sure
the battery wand is secure.
Socket
CAUTION: Be sure the cable does not become pinched by the battery wand clips during
installation. Damage or overheating of components could result.
Plug the Power Cable into the Battery Wand
■ From the back of the shade headrail,
connect the power cable (from the
motor side) into the socket on the
battery wand.
Power
Cable
Socket
Proceed to "Operate the Shade" on page 18.
10
Back of Shade
INSTALLATION
Satellite Battery Pack (If Applicable)
NOTE: Refer to this section if your shade includes a battery wand.
Mount the Satellite Battery Pack
■ Decide where you want to attach the wall mount bracket.
Wall Mount Bracket
A satellite battery pack may be mounted in any orientation.
■ Mark the screw holes.
■ Predrill the screw holes using a 3⁄32" drill bit.
■ Remove the backing from the double-sided tape on the wall
mount bracket. Press the bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the bracket.
Socket
■ Install the cover with the slot aligned to the socket in the battery wand.
Slot
Battery Wand Cover
Socket
■ Plug the power cable from the shade into the extension cable.
■ Plug the other end of the extension cable into the socket in the battery wand.
Battery Wand Cover
Power Cable
from Shade
Extension
Cable
Proceed to "Operate the Shade" on page 18.
11
INSTALLATION
Headrail-Mounted Rechargeable Battery Wand (If Applicable)
NOTE: Refer to this section if your shade includes a battery wand.
Insert the Battery Wand into the Rechargeable Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Be sure the cable does not become pinched by the installation bracket or
battery wand clip. Damage or overheating of components could result.
Back of Shade
Socket
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing an
injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing
the door with excess force may cause battery wand to dislodge from the mount, also posing
an injury risk and possibly damaging the wand.
Proceed to "Operate the Shade" on page 18.
12
INSTALLATION
Satellite-Mounted Rechargeable Battery Wand (If Applicable)
NOTE: Refer to this section if your shade includes a satellite-mounted rechargeable battery
wand.
Install the Rechargeable Battery Mount
■ Decide where you want to attach the rechargeable battery mount. This may be mounted
behind the headrail, or in any desired location near the window covering. A satellite
battery mount may be installed in any orientation.
➤ Make sure the provided cable is long enough to connect the satellite battery mount
and the shade.
CAUTION: The rear of the battery mount must be flush against a flat mounting surface.
Do not install brackets on curved molding.
15" Minimum Mounting Length
13"
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1"
1"
■ Mark the screw holes.
■ Drill the screw holes using a 3⁄32” drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly causing a failure to connect, or the wand falling out
of the mount. Do not over-tighten.
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount.
Battery Mount
Power Cable
from Shade
Extension
Cable
(If Needed)
NOTE: With longer cables, wire retainers (not supplied) are recommended to secure the
cable.
13
INSTALLATION
Insert the Battery Wand into the Rechargeable Battery Mount
NOTE: The rechargeable battery wand ships fully charged so it is ready to install out of
the package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Be sure the cable does not become pinched by the installation bracket or
battery wand clip. Damage or overheating of components could result.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing an
injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing
the door with excess force may cause battery wand to dislodge from the mount, also posing
an injury risk and possibly damaging the wand.
Proceed to "Operate the Shade" on page 18.
14
INSTALLATION
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED inside
the control button housing will flash to indicate the shade is ready
for operation.
Power cable
from shade motor
■ Plug the power cable from the shade motor into the extension cable.
■ Plug the other end of the extension cable into the 18V DC power supply.
■ Plug the 18V DC power supply into the power source.
Extension
cable
18V DC
Power
Supply
Proceed to "Operate the Shade" on page 18.
15
INSTALLATION
18V DC Power Supply with Daisy-Chain Connections
NOTE: The daisy-chain feature is only available with the 18V DC Power Supply option. Refer
to this section if you have an 18V Power Supply with daisy-chain connections.
The daisy-chain feature allows up to three PowerView Gen 3 automated shades to be
powered by a single 18V DC Power Supply. However, each shade can operate independently.
■ Route the power cables from each shade to the connector, using extension cables if
necessary.
®
■ Plug an extension cable into the connector and the 18V DC Power Supply. A two-shade
configuration is shown below.
18V DC Power
Supply
Power
Cable
from
Shade
Extension
Cable
Y Connector
Extension
Cable
■ Plug the 18V DC Power Supply into a standard outlet.
■ An additional Y Adapter and two additional extension cables are used for three shades.
Proceed to "Operate the Shade" on page 18.
16
INSTALLATION
Test the Shade
Use the control button to test the shade and ensure that the motor and power source are
working correctly. Each press of the control button will initiate one of four shade movements,
in sequential order.
■ The control button can also be used in
combination with the PowerView® App for
control of advanced shade functions and
home access. Open the App, then press
and hold the control button to see a list
of available functions. See "Operating the
PowerView App and Gen 3 Remote" on
page 18 for more information.
CAUTION: When raising the shade for the
first time, observe how the fabric rolls up into
the headrail. It should roll up evenly. If the
bottom rail is not level or the shade starts to
rub against either window jamb, immediately
press the control button to stop the shade.
See "Adjusting the Bottom Rail Weight" on
page 27.
Control
Button
17
OPERATION
Operate the Shade
The shade can be operated using the control button or the PowerView® Gen 3 remote. A single
control is used to operate both the front shade and the back panel. Operation is sequential.
The front shade must be fully lowered before the back panel can be lowered. Conversely, the
back panel must be fully raised before the front shade can be raised.
Operating the PowerView App and Gen 3 Remote
Syncing and Programming Your Remote
■ Activate the remote by pulling both plastic tabs from the back battery compartment.
■ Download the PowerView® App for your smartphone or tablet at hdpvapp.com.
■ Open the PowerView App and follow the steps to set up your new shades and remote.
■ Use the PowerView App to program and manage your PowerView Gen 3 remote(s)
as accessories.
■ For more details, refer to the digital PowerView Gen 3 Automation Remote Control Guide.
18
OPERATION
Basic Operation
■ Wake up the remote by picking it up or pressing ■ STOP.
■ Press group number(s) 1, 2, 3, 4, 5, and/or 6 to select one or more groups. Selected group
numbers light up white on the remote.
■ Press selected group number(s) 1, 2, 3, 4, 5 and/or 6 a second time to deselect one or
more groups. Deselected group numbers are not lit.
OPEN
- Press to raise the front
shade(s) and back panel(s)
LEFT ARROW
- Press to lower the
front shade(s) and
raise the back panel(s)
ALL
- Press to select
all groups
CLOSE
- Press to lower the front
shade(s) and back panel(s)
to the fully closed position
GROUP NUMBERS
Each number represents
a different group
RIGHT ARROW
- Press to lower the
front shade(s) and
raise the back panel(s)
FAVORITE
- Press once to send
shade(s) to your first
Favorite position*
- Quickly press twice to
send shade(s) to your
second Favorite
position**
STOP
- Stops shade motion
*The default first Favorite position is the front shade(s) at 50% open.
**Both preset positions can be updated in the PowerView® App > Shade Settings.
19
OPERATION
Further Operation and Programming Information
PowerView® App
The PowerView® App is required to program PowerView Gen 3 shades, remotes, and
gateways. The App is compatible with Apple® and Android™ smartphones and tablets. For
more information regarding setup and operation using the PowerView App, refer to
https://help.hunterdouglas.com/s/powerview-gen-3-manuals.
PowerView® Gen 3 Gateway
The PowerView® Gen 3 Gateway is used to control shades in larger projects as well as
integrate PowerView Gen 3 shades with third-party integration systems. For information
regarding programming of PowerView Gen 3 Gateways, refer to the digital PowerView Gen 3
Automation Gateway Guide.
PowerView Gen 3 Remote
For more information regarding operation and programming of the PowerView Gen 3 Remote,
refer to the digital PowerView Gen 3 Automation Remote Control Guide.
Resetting the Shade (If Necessary)
Calibration Reset
The calibration reset is used to recalibrate the shade's travel limits. This action is performed
in the PowerView App.
■ Select Calibrate Shade in the Advanced Options section of the Shade Settings menu in the
PowerView App.
The front shade and back panel will open, then finish in the closed position. When this stops
moving, calibration is complete.
Resetting Shade Programming
The PowerView App may be used to modify or reset any shade programming to PowerView
Gen 3 remotes and gateways. Shades may be added to or removed from Rooms in the App at
any time. If necessary, shades may also be deleted from the PowerView App in the Advanced
Options section of the Shade Settings menu.
Electronic Limit Adjustments
Electronic limits are set at the factory and normally do not require readjustment. For window
treatments that may need additional adjustment or to set custom limit positions, go to Shade
Settings in the PowerView App for adjustable limits.
20
TROUBLESHOOTING
Troubleshooting
If your shade is not operating correctly:
■ Review the digital support guide for your control device.
■ Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331.
Problem
The shade will not snap into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim
(not provided) to level, if necessary.
Be sure the mounting screw heads are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See "STEP 3 — Install the Shade" on page 8.
If the shade has a battery wand, check that the wand is not interfering with
the installation brackets.
Problem
The shade does not operate when the control button is pushed.
Solution
Unplug the power cable from the motor, then plug it back in. A blue LED inside
the control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and are fresh.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets. If you
have the rechargeable battery wand, check to see that the battery wand is
correctly positioned in the mount.
Problem
PowerView® Gen 3 only: The shading does not respond to the remote.
Solution
IMPORTANT: A shade will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group number
will light up. You can also check which group number the shade is joined to on the
remote in the PowerView App. You can find this under MORE > ACCESSORIES in
the app.
Check if the batteries need to be replaced. If the batteries are completely drained,
none of the lights will turn on. If the batteries are running low, the inner ring
buttons (open, close, right arrow, left arrow, stop) light up RED. In either case, the
batteries need to be replaced. The remote takes two CR2032 batteries.
21
TROUBLESHOOTING
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap from
the battery wand.
Battery
Wand
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
Squeeze
Cap
Latch
NOTE: Hunter Douglas recommends AA alkaline batteries for use with our
battery-powered shades. These will provide more than one year of operation,
depending on usage. Lithium and rechargeable batteries are not recommended.
22
TROUBLESHOOTING
Problem
Rechargeable battery needs recharging
Solution
There are two methods for charging the rechargeable battery wand — the
dual charging station or the single charger.
CAUTION: The rechargeable battery wand can only be charged with these
Hunter Douglas provided charging options. Attempting to charge battery
wands with an alternative charger may result in permanent damage.
Removing the Rechargeable Battery Wand from the Mount
■ To safely remove the rechargeable battery wand from your shade, grasp
the end of the battery wand that is furthest away from the power socket.
CAUTION: Grasp the wand firmly prior to removal.
■ Using the indentation on the end of the battery wand, use your index
finger to pull the battery out of the mount.
NOTE: The mount should remain installed and plugged into the shade
cable during this process. You will simply remove the wand from the
mount.
Recharging Via the Dual Charging Station
■ Plug the dual charging station into a standard AC outlet.
■ Insert the nose of the rechargeable battery wand into
one of the slots of the dual charging station.
■ The battery will firmly snap into place. A red light
indicator on the front of the charging station will turn on
when the battery wand has been properly inserted and
being charged.
■ Once the battery has been fully recharged, the red light
indicator will turn green. Charging may take up to three
hours, depending on your battery level.
■ Remove the battery wand from the charger.
(Continued on next page.)
23
TROUBLESHOOTING
Problem
Rechargeable battery needs recharging (continued)
Solution
Recharging Via the Single Charger
Remove the rechargeable battery wand from the mount, or insert the single
charger cable without removing from the shading.
■ Attach the plug adapter to the charger.
■ Attach the female end of the charging
cable to the charger, and the male end to
the battery wand. If additional length is
required to reach the battery, attach
additional charging cables as needed.
■ Insert and twist cables together to ensure they do
not accidentally become unplugged during charging.
Single
Charger
3 ft
charging
cable
Rechargeable
Battery Wand
Single
Charger
3 ft
charging
cable
12 ft
charging
cable
15 ft
charging
cable
Rechargeable
Battery Wand
■ Plug the charger into a standard AC outlet.
■ Plug the charging cable into the charging
outlet on the rechargeable battery wand. The
charging outlet is near the nose of the wand. Not this
socket
■ A red light indicator confirms the battery wand
is properly inserted and is charging.
CAUTION: Do not attempt to plug the
charging cable into the battery mount’s power
socket. Doing so will not only fail to charge the battery wand but could
possibly cause damage to both the single charger and the battery mount.
■ Once the battery has been fully recharged, the red light indicator will turn
green. Charging may take up to two hours, depending on your battery
level.
■ Remove the charging cable from the battery wand.
(Continued on next page.)
24
TROUBLESHOOTING
Problem
Rechargeable battery needs recharging (continued)
Solution
Reinserting the Rechargeable Battery Wand into the Mount
■ Match the direction of the arrow on the underside of the battery wand
with the arrow on the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into
place.
Problem
The battery is charged but the shade does not operate.
Solution
If your rechargeable battery wand is charged but not working, it may be due
to its physical location in your window. The rechargeable battery wand can
operate in temperatures up to 176°F (80°C). If the temperature in your window
exceeds this, its safety feature will shut the battery off temporarily. The
battery will turn back on once the temperature lowers into the operable range.
If you anticipate the rechargeable battery wand consistently exceeding this
temperature limit, please reinstall in a location that avoids direct sunlight.
Problem
The front fabric appears to cling to the back fabric.
Solution
Lightly apply a static spray for home furnishings. Follow the manufacturer’s
directions. Allow the shade to dry in the fully lowered position.
If necessary, reapply the static spray each time the shade is professionally
cleaned.
25
TROUBLESHOOTING
Problem
The bottom rail does not raise completely, or lower completely, or its
location when fully lowered has migrated over time.
Solution
The batteries may be low in the battery wand, satellite battery pack, or C-size
satellite battery wand. Replace the batteries. Refer to “Batteries in the battery
wand need to be replaced” above.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or 18V DC Power Supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.
Check that there is clearance between the ends of the shade and the window
casement on inside mounts.
Check if the fabric rolls up evenly into the headrail. If not, see "Adjusting the
Bottom Rail Weight" on page 27.
The shade may need to be reset. Refer to "Resetting the Shade (If Necessary)"
on page 20.
For information regarding operation and programming of the PowerView Gen
3 remote, refer to the digital PowerView Gen 3 Automation Remote Control
Guide.
Problem
Adjacent shades do not roll up evenly.
Solution
It is considered normal if the roll-up on adjacent shades is within 5⁄16" of each
other. If one shade rolls up tighter than another, repeatedly lower and raise
both shades. The shade may need to be reset. Refer to "Resetting the Shade
(If Necessary)" on page 20.
Check that the shade fabric is not catching on any brackets or components.
Check that the fabric winds evenly and does not rub against the headrail. If
uneven, see “Adjusting the Bottom Rail Weight” below.
26
TROUBLESHOOTING
Problem
The shade raises or lowers unevenly, the bottom rail is not level when fully
raised, or the fabric winds unevenly or starts to rub against one end of the
headrail.
Solution
Check if the window is out-of-square by measuring the diagonals.
Check that the installation brackets are level. Shim (not provided) to level,
if necessary.
If the headrail is level and the window is square, adjust the bottom rail
weight.
Adjusting the Bottom Rail Weight
To adjust, access the bottom
rail weight from the back of
the front shade.
Push up on the weight clips
to release.
Move Weight to Adjust
Weight
Clip
Weight
Weight
Clip
Slide the weight in 1" increments, toward the side where the fabric is
gathering.
Test the shade. Lower the front shade all the way and check that the bottom
rail is level. Adjust the weight until the fabric winds evenly and does not
gather on either side.
After final adjustments, slide the weight clips back into place.
Apply Skew Adjustment Tape to the Rear Roller Shade
Using the tape strips and instruction guide in the Skew Adjustment Kit
included with your order, place the tape strips onto the window side of the rear
roller shade fabric. The number of tape strips and their placement depends on
the type and severity of the skew, as explained in the instruction guide.
Tape
Strips
Problem
The shade limits need to be adjusted – top limit.
Solution
See “Electronic Limit Adjustments” on page 20.
Problem
The shade limits need to be adjusted – bottom limit.
Solution
See “Electronic Limit Adjustments” on page 20.
27
CARE
Removing the Shade
■ Fully raise both the front shade and back panel.
■ While holding the headrail, place the
blade of a small screwdriver on the
installation bracket’s locking tab.
Push
Up
➤ Insert the screwdriver between the
arrows on the bottom tabs.
CAUTION: Be very careful not to tear
or damage the fabric.
■ Push up to release the shade.
Locking
Tab
Arrows
IMPORTANT: On longer shades, you
might need to lower the front shade
slightly to access the locking tab.
Cleaning Procedures
Hunter Douglas Vignette® Modern Roman Shades are made with anti-static, dust-resistant
fabrics that repel dirt and dust. For most fabrics, the following cleaning options are available.
Dusting
■ Regular light dusting with a feather duster is all the cleaning needed in most circumstances.
Vacuuming
■ Use a hand-held vacuum with low suction for more thorough dust removal.
Compressed Air/Hair Dryer (Cool Setting)
■ Blow dirt and debris from within the fabric folds using clean, compressed air.
Spot-Cleaning
■ Spot clean using a sponge or delicate cloth, warm distilled water, and a mild soap
solution. Handle with care as you would any fine fabric.
■ Dab the spot with the dampened sponge or cloth until it is removed. Rubbing alcohol or
non-oil-based baby wipes may be used on more stubborn stains. Do not rub the fabric.
■ Allow the shade to dry in the completely lowered position.
Cleaning the Back Panel
■ The back panel fabric can be cleaned by dusting, low suction hand-held vacuuming,
compressed air, hair dryer on the cool setting, or the dry method of injection/extraction.
28
CARE
Ultrasonic Cleaning
Vignette® Modern Roman Shades can be ultrasonically cleaned by a professional.
CAUTION: Do not ultrasonically clean the headrail or bottom rail fabric, or any
room-darkening fabrics.
■ Specify that a mild detergent solution be used.
■ Never immerse the fabric-covered headrail into the solution.
■ Allow the shade to dry in the completely lowered position.
Injection/Extraction Cleaning
Vignette Modern Roman Shades can be cleaned by a professional using the injection/
extraction method of deep cleaning.
CAUTION: Do not use the injection/extraction method of deep cleaning on the headrail or
bottom rail fabric.
■ Specify the dry cleaning method only.
■ Pretreat heavy stains.
■ Allow the shade to dry in the completely lowered position.
Steaming
CAUTION: Do not steam the headrail, bottom rail, or back panel fabric.
■ Raise the room darkening back panel completely.
■ Steam the front fabric from the bottom to the top, making sure to get steam under each
fabric fold. Be careful not to saturate the fabric with steam.
■ Only the face side of the shades should be steamed, not the back liners or back panel.
■ Allow the shade to dry in the fully lowered position.
■ In lieu of steaming, commercially available wrinkle release sprays may be used. Only the
face side of the shades should be sprayed, not the back liners or back panel. Be sure to
allow the shade to dry in the fully lowered position.
A Note on Textiles
As with all textiles, Vignette fabrics are subject to some inherent variations in the fabric
weave. Subtle dye-lot variations, puckering, or wrinkling fall within textile industry standards
and should be considered as normal, acceptable quality. These characteristics are not usually
visible from the front or rear, but may be visible from a side angle. Additionally, there will be
slight differences in pattern alignment from the fabric on the rails to the fabric of the shade,
which do not detract from the product’s appeal.
Variations in color and/or pattern irregularities are unique characteristics that contribute to
the classic beauty of the shade.
29
DECLARATIONS
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not cause harmful interference
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit
pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du
dispositif.
CE Statement
Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas hereby declares that the PV33 is in compliance with the essential requirements and other
relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment
Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online:
www.hunterdouglas.com/RFcertifications.
30
CHILD SAFETY
31
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not
thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support
of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
NOT COVERED
COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship or
failure to operate for as long as the original retail
purchaser owns the product (unless shorter
periods are provided below).
• Any conditions caused by normal wear and tear.
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date
of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading over
time.
• Failure to follow our instructions with respect to
measurement, proper installation, cleaning or
maintenance.
• Shipping charges, cost of removal and
reinstallation.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to
service locations.
3. Contact Hunter Douglas at (800) 789-0331 for technical support, certain parts free of charge, for
assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for
incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
July 2022
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