Motorola | SVG2500 | Installation guide | Motorola SVG2500 Installation guide

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SVG2500 SURFBOARD®
WIRELESS VOICE GATEWAY
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
SVG2500 Networking and Digital Voice Service
A home network enables you to access information on two or
more computers in your home. You can connect your home
network to your cable TV system to connect to the Internet.
Your Motorola SVG2500 SURFboard® Wireless Voice Gateway is
the central connection point between your computers and the
Internet. It directs (routes) information between the computers
on your home network. A built-in cable modem transmits
information between your home network and the Internet.
The SVG2500 provides different network connection types. You
can use a wireless or a wired connection (or a combination of
the two) to connect your computers to the SVG2500. Your
network can use one or any combination of:
•
Ethernet local area network (LAN)
•
Wireless LAN (WLAN) with Wi-Fi® Protected Access (WPA)
encryption
•
Universal Serial Bus (USB)
In addition, the SVG2500 provides digital voice service so you
can use your Internet connection with the SVG2500 as the
connection point for your voice service in your residence or
business with voice-over-IP (VoIP) telephone service.
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About This Guide
This guide provides information about:
•
Network connections and requirements
•
Battery installation
•
Cable, Ethernet, USB, and wireless connections
•
Starting the SVG2500 Configuration Manager
•
VoIP telephone connection
•
Network security
•
Troubleshooting and help information
This guide contains an overview only. For in-depth information,
refer to the interactive SVG2500 User Guide on the SVG2500
SURFboard Wireless Voice Gateway Installation CD-ROM. If
desired, you can print all or part of the user guide.
For normal operation, you do not need to change most default
settings on your SVG2500.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
SVG2500 Network and Telephone Connections
Networks are composed of multiple devices. The drawing
below shows a sample SVG2500 connection diagram.
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Basic SVG2500 Network Requirements
You can connect Microsoft® Windows®, Macintosh®, UNIX®, or
Linux® computers to the SVG2500 LAN using the following:
•
A connection to your cable TV system in your residence or
business
•
A subscription from an Internet service provider
•
One or more computers with minimum:
•
Ethernet — 10Base-T or 10/100Base-T Ethernet
adapter with proper driver software installed.
•
Wireless — Any IEEE 802.11g or IEEE 802.11b
device. This includes any Wi-Fi certified wireless
device, such as a cellular telephone equipped with this
feature.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
In addition, your computer must meet the following
requirements:
•
•
PC with Pentium© class or better processor
•
256 MB of memory
•
10 MB of hard disk space available
Windows® 2000, Windows XP™, Windows Vista®,
Macintosh, Linux, or UNIX operating system with operating
system CD-ROM available
You can use any web browser such as Microsoft Internet
Explorer®, Netscape Navigator®, or Mozilla® Firefox® with the
SVG2500.
Note: UNIX, Linux, or Macintosh computers only use the
Ethernet connection.
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Installing the Battery
Before you begin the installation, you must first install the
battery in your SVG2500.
NOTE: A backup battery is not available for some models of the
SVG2500. Your Internet Service Provider determines if your
SVG2500 is supplied with a battery.
1.
Place the SVG2500 on a soft surface to access the bottom
of the unit.
2.
Pull up on the battery cover tab.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
3.
Align the key pins in the SVG2500 with the key slots on the
battery for proper contact.
4.
The battery connectors should mate with the connectors
on the SVG2500. Make sure the pull-tab is accessible and
does not prevent the battery cover from closing properly.
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5.
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Reinstall the battery cover with the alignment tabs seated
downward.
It may take up to 12 hours for the battery to reach full charge
when:
•
It is installed for the first time.
•
It is replaced.
•
It is fully discharged.
Battery back-up times may vary based on many factors,
including the battery age, charging state, storing conditions, and
operating temperature, as well as by factors such as data
activity and length of active telephone calls.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Connecting the SVG2500
To connect to Ethernet or USB on a PC running a supported
Windows version, perform the procedures in the following
sections in this guide:
Ethernet
A, B, and E
USB
A, C, and E
Wireless
A, D, and E
For Macintosh or Linux computers, follow the instructions in
the SVG2500 User Guide and the operating system
documentation.
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A. Connect the SVG2500 to Your Cable TV System
You can connect your SVG2500 to your cable system either
directly or using a splitter.
Connecting Directly to the Cable Outlet
1.
Connect one end of the coaxial cable to the cable TV wall
outlet and connect the other end to the cable connector on
the SVG2500.
2.
Connect one end of the DC power cord into the power
connector on the SVG2500 and plug the other end into an
AC wall outlet, surge protector, or UPS. This turns the
SVG2500 on.
If, after a few minutes, the POWER, DS, US, and ONLINE lights on
the front panel light solid green, continue with Section B, C, or
D. Otherwise, contact your Internet service provider and
provide your MAC address.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Direct connection to cable TV outlet
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Connecting to the Cable Outlet Using a Splitter
Connecting an SVG2500 to the same cable outlet as a TV
requires a 5 to 900 MHz splitter and two additional coaxial
cables. If a coaxial cable is already connecting your TV to the
cable wall outlet, disconnect it from the TV.
1.
Connect one end of a coaxial cable to the cable TV wall
outlet and connect the other end to the splitter input.
2.
Connect one end of a second coaxial cable to the splitter
output and connect the other end to your TV.
3.
Connect one end of a third coaxial cable to the other splitter
output and connect the other end to the cable connector
on your SVG2500.
4.
Connect one end of the DC power cord into the power
connector on the SVG2500 and plug the other end into an
AC wall outlet, surge protector, or UPS. This turns the
SVG2500 on.
If, after a few minutes, the POWER, DS, US, and ONLINE lights on
the front panel light solid green, continue with Section B, C, or
D. Otherwise, contact your cable provider and provide your
MAC address.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Cable connection using a splitter
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B. Ethernet Connections
Computers using the Ethernet connection require an installed
Ethernet adapter and a wired connection to the SVG2500. If
necessary, install the adapter hardware and driver software
according to the manufacturer’s instructions. You can also
connect Xbox® and PlayStation® 2 gaming machines to the
SVG2500. You can use Ethernet hubs or routers to connect up
to 245 computers and gaming machines to the SVG2500.
1.
Plug one end of the Ethernet cable into the Ethernet
connector on the computer or gaming machine.
2.
Plug the other end into Ethernet connector 1 to 4 on the
SVG2500 or an Ethernet hub or router connected to the
SVG2500, as shown in the illustrated sample LAN on the
next page.
3.
Restart your computer to obtain an IP address from the
SVG2500. Continue with Section E to secure your Internet
connection.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Sample Ethernet LAN Connections
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C. USB Connection
You can connect a single PC running Windows 2000, Windows
XP, or Windows Vista to the SVG2500 USB port. The USB
connection requires special driver software supplied on the
SVG2500 Installation CD-ROM.
1.
Insert the SVG2500 Installation CD-ROM into the CD-ROM
drive. Be sure the SVG2500 is not connected to your PC.
2.
Install the USB driver software and restart your PC.
3.
Connect the USB cable to the USB connector on the
SVG2500 and connect its other end to the USB connector
on the PC. Continue with Section E to secure your Internet
connection.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Sample USB connection
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D. Wireless Network Setup
Computers or other devices using a wireless connection require
an IEEE 802.11g or 802.11b wireless adapter connected to the
USB, PCI, or PCMCIA port.
To provide an initial wireless connection to your network and
the Internet:
1.
Connect the SVG2500 to the cable TV system as described
in Section A.
2.
On each wireless client computer, install the wireless
adapter hardware and driver software according to the
manufacturer’s instructions.
3.
On each wireless client, set up a wireless adapter profile to
connect to the SVG2500. The procedure depends on your
wireless adapter and computer operating system. Follow
the manufacturer’s instructions.
4.
In your initial profile, use the SVG2500 default wireless
Network Name (SSID) Motorola (case-sensitive).
5.
Continue with Section E to secure your Internet
connection.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Caution!
The default SVG2500 settings provide no wireless security. After
your wireless LAN is operational, be sure to enable security as
described in the “SVG2500 Wireless Pages” section of the SVG2500
User Guide.
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E. Starting the SVG2500 Configuration Manager
The SVG2500 Configuration Manager (CMGR) allows you to
change and view the settings on your SVG2500.
1.
Open the web browser on a computer connected to the
SVG2500 over an Ethernet or USB connection.
Note: Do not attempt to configure the SVG2500 over a
wireless connection.
2.
In the Address or Location field of your browser, type
http://192.168.0.1 and press Enter to display the Login window.
3.
Type admin in the Username field (this field is
case-sensitive).
4.
Type motorola in the Password field (this field is casesensitive).
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
5.
Click Login to display the SVG2500 Status Connection page.
The SVG2500 Menu Options bar is displayed at the top of
the SVG2500 Configuration Manager window. Use the
Menu Options bar to select the top-level page for each
SVG2500 Configuration Manager feature. Submenu
options for each page are displayed on the left.
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Network Security
The SVG2500 firewall and wireless security measures are
disabled by default.
Security for All LANs (Wired and Wireless)
As soon as your network is operational, run the SVG2500 Configuration
Manager:
To Prevent
Perform
Follow In
User Guide
Unauthorized
configuration
Change the default password
used to log in to the SVG2500
Configuration Manager.
“Changing the
SVG2500
Default
Password”
Internet attacks
Enable the firewall and choose
the most secure policy possible
for your applications.
“SVG2500
Firewall
Pages“
Eavesdropping
If you are using wired Ethernet
or USB connections only, disable
the wireless interface.
“Setting Up
Your
Wireless LAN”
For a wireless LAN only, also see “Security for Wireless LANs”
below and in the SVG2500 User Guide.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Security for Wireless LANs
For a LAN with one or more wireless clients, enable wireless
security. Because wireless data is transmitted using radio
signals, unauthorized people can eavesdrop unless you enable
wireless security. The SVG2500 supports several wireless
security measures. The ones that make sense for you depend
on your needs and networking equipment.
To prevent unauthorized eavesdropping, you must encrypt
wireless data transmissions using one of:
•
If all of your wireless clients support Wi-Fi Protected
Access (WPA), Motorola recommends configuring WPA on
your SVG2500 and wireless clients. You can use the same
WPA Passphrase on the SVG2500 and any wireless
adapter that supports WPA.
•
Otherwise, configure a Wired Equivalency Privacy (WEP)
key on the SVG2500 and each wireless client. You can use
the same WEP key on the SVG2500 and any 802.11b/g
wireless adapter.
To further protect from unauthorized intrusions, you can:
•
Configure a MAC access control list to restrict wireless
local-area network (WLAN) access to known MAC
addresses.
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•
Disable SSID broadcasting to prevent unauthorized
individuals who scan for unsecured WLANs from accessing
your WLAN.
•
For more information and procedures to enable these
security measures, see “Setting Up Your Wireless LAN” in
the SVG2500 User Guide.
Wireless Security on the Clients
After enabling wireless security on the SVG2500, as required
on each wireless client:
1.
If you enabled WPA on the SVG2500, set the client WPA
Passphrase identical to the WPA Passphrase on the
SVG2500.
2.
If you enabled WEP on the SVG2500, set the client WEP
key identical to the WEP key on the SVG2500.
3.
If you disabled SSID broadcasting on the SVG2500, set the
client Network Name (SSID) identical to the SSID on the
SVG2500.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Configuration for Gaming
To configure your SVG2500 for gaming operation, see “Gaming
Configuration Guidelines” in the SVG2500 User Guide.
Telephone Installation
Your SVG2500 allows you to use your cable Internet connection
for VoIP telephone service. You must contact your Internet
service provider for this feature to work with the SVG2500. You
can connect up to two standard telephone lines using your
SVG2500.
Caution!
To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA
Certified Telecommunication Line Cord or national equivalent to
connect a telephone line to your SVG2500.
Contact your service provider before connecting your Motorola
SVG2500 to your existing telephone wiring. Do not connect the
telephone wire to a traditional telephone (PSTN) service.
Be sure the phone connectors are neither connected together nor
connected to wall jacks on the same network.
Use only a standard telephone. In many businesses, digital phones
that connect to a private branch exchange (PBX) do not operate with
the SVG2500.
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Connect your telephone by plugging a phone wire into the TEL
1/2 connector as shown in the illustration below. You can also
connect a second telephone line to the TEL 2 connector. A
two-line telephone may be connected to TEL 1/2.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
Troubleshooting
If you experience a problem with the SVG2500, try the
following:
1.
Press the reset button on the rear panel. Resetting may
take 5 to 30 minutes.
2.
Refer to “Troubleshooting” in the SVG2500 User Guide.
If you still cannot resolve the issue, contact your Internet
service provider.
Your Internet service provider may require the MAC address
labeled HFC MAC ID on the bottom of the SVG2500. For
reference, you can write your HFC MAC ID here:
00 : ______ : ______ : ______ : ______ : ______
Sample Label
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If You Need Help
If you need assistance while working with the SVG2500,
contact your Internet Service provider.
For information about customer service, technical support, or
warranty claims, see the Motorola Regulatory, Safety, Software
License, and Warranty Information card provided with the
SVG2500 User Guide.
For answers to typical questions, see “Frequently Asked
Questions” in the SVG2500 User Guide.
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SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
© 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any
form or by any means or used to make any derivative work (such as translation, transformation,
or adaptation) without written permission from Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office.
SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned
subsidiary of Motorola, Inc. Microsoft, Windows, Windows NT, Windows Vista, Internet
Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft Corporation; and
Windows XP is a trademark of Microsoft Corporation. Linux® is a registered trademark of Linus
Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in
the United States and other countries. Macintosh is a registered trademark of Apple Computer,
Inc. Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe
Systems, Inc. The Wi-Fi CERTIFIED logo is a Certification Mark of the Wireless Fidelity Alliance,
Inc. and the Wi-Fi Protected Setup logo is a trademark of the Wireless Fidelity Alliance, Inc.
Wi-Fi and the Wi-Fi Alliance logo are registered marks of the Wi-Fi Alliance, Inc. All other
product or service names are property of their respective owners .No part of the contents of
this document may be reproduced or transmitted in any form or by any means without the
written permission of the publisher.
Motorola reserves the right to revise this publication and to make changes in content from time
to time without obligation on the part of Motorola to provide notification of such revision or
change. Motorola provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Motorola may make improvements or changes in the product(s) described in this
manual at any time.
540599-001-a
11/07
All rights reserved.
No part of the contents of this manual may be reproduced or transmitted in any form
or by any means without the written permission of the publisher.
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