Win | Digital Multiline Telephone | Digital Multiline Telephone User Guide

Digital Multiline Telephone User Guide
®
WIN®Digital Multiline Telephone User Guide
10
32 Line Display
4
5
6
3
The 32 Line Display Telephone offers
maximum use of digital telephone
features including 32 tri-colored programmable feature buttons, a fullduplex speaker phone and a high
resolution 3 and 4 line display.
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9
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6
20 Line Non-Display
The 20 Line Non-Display Telephone
provides sophisticated digital telephone features such as tri-colored
programmable feature buttons and
voice announce on an easy-to-use
instrument.
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2
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1. Dedicated Feature Buttons - Provide easy access to frequently used features some of which include Intercom and Intercom2 access, Hands-Free
activation, Transfer, and Speed Dial/Last Number Redial and Flash.
2. Programmable Feature Buttons - Illuminated in 3 colors, these buttons
provide a visual indication of active features and line status. Button programming can be performed by system administrator or by station user.
3. Fold Out Legs - Allows station user to change the angle of the telephone
by extending or retracting and locking them in place under the telephone.
4. Status Indicator - Provides a visual status indication for message waiting,
incoming calls and headset mode operation using two color illumination
and a steady/flashing sequence.
5. Speaker - Provides audible ringing and on-hook voice announce operation
for telephone calls, paging and station background music.
NOTES
32 Line Non-Display
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5
6
3
The 32 Line Non-Display Telephone
features 32 tri-colored programmable buttons and a full-duplex speaker phone providing users with optimal use of digital telephone
features.
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7
9
8
DSS/BLF Console
The DSS/BLF Console mates to any
of the digital telephone station sets
expanding the button capacity to
accommodate more line appearances, direct station appearances
and/or auto dial buttons.
3
2
1
6. Handset - Users have the option of using the hearing-aid compatible
handset for privacy while on a call or using the hands-free option if available on the telephone.
7. Multifunction Level Controls - Allows the user to individually set the volume levels for ringing, hands-free speakerphone and handset operation
as well as providing the contrast adjustment for the display telephones.
8. Slide Tray - Swivels out to provide a location to place important telephone information or hard to remember numbers.
9. Microphone - Allows the user to respond to calls completely hands-free.
10. High Resolution Display - The display provides the highest degree of telephone/user interaction by displaying information such as dialed numbers, Caller I.D., call duration, feature activation and text messaging.
CONTENTS
DIGITAL MULTILINE TELEPHONE 3
Answering Calls
4
Internal Calls
4
External Calls
4
Off-Hook Voice Call (Call Waiting) 5
Page Answer
5
Automatic Answer
5
Caller ID
5
Placing Calls
6
Internal Calls
6
External Calls
6
Last Number Redial
6
Automatic Redial
6
Speed Dial
7
Dial-by-Name
7
One-Touch Dial
7
Busy Queue
7
Call in Progress Features
8
Holding Calls
8
Transferring Calls
8
Conferencing Calls
9
Privacy Release
9
Parking Calls
9
Call Forwarding
10
Call Pickup
11
Account Code Registry
12
Text Messaging
12
Paging
12
Do Not Disturb
13
Executive Override
13
Service Observe
13
Barge-In
13
Voice Mail Record
13
Station Preferences
14
Background Music
14
Headset Mode
14
Distinctive Ring Mode
14
Prime (ICM) Line Preference
14
Dynamic (Outside) Line Preference 14
Ringing Line Preference
15
Ring Mode for Internal Calls
15
Off-Hook Ring
15
Hold Mode Priority
15
Spare Button Programming
16
Station Speed Dial
16
System Preferences
18
Area Background Music
18
Calendar Setting
18
Time Setting
18
System Speed Dial
18
Day Night Mode for Ringing
19
DSS/BLF CONSOLE
20
Answering Calls
21
Placing Calls
21
Transferring Calls
21
Message Waiting
21
Call Backup
22
Night Answer
22
Programming Feature Buttons
22
REFERENCE NUMBERS
23
AGENT FEATURES
24
Disclaimer:
Certain state and federal laws regulate the monitoring of calls without the knowledge of parties involved. Prior to
performing any method of call monitoring, any such regulations should be identified and compiled with. WIN
Communications Corporation, Inc., disclaims any liability arising out of failure to comply with such regulations.
DIGITAL MULTILINE TELEPHONE
REFERENCE NUMBERS
Programmable Feature Button Assignments
1
2
3
4
7
8
9
10
13
14
15
16
19
20
21
22
5
11
17
23
25
27
29
31
6
12
18
24
26
28
30
32
Voice Mail Access
Call Voice Mail from . . .
Inside __________________________________________________________
Outside ________________________________________________________
Enter System Access Code ________________________________________
Enter User ID____________________________________________________
Enter Password __________________________________________________
Important Numbers
1.______________________________________________________________
2.______________________________________________________________
3. ______________________________________________________________
4.______________________________________________________________
5.______________________________________________________________
6.______________________________________________________________
7.______________________________________________________________
8.______________________________________________________________
9.______________________________________________________________
10. ____________________________________________________________
23
ANSWERING CALLS
INTERNAL CALLS
Voice Announce
Receive voice call
– Ensure MUTE button is off
– Reply hands-free
– Lift handset for privacy
With Ringing Line Preference Feature
Receive ringing indication on station
– Lift handset
OR
– Converse
– Replace handset to disconnect
OR
Without Ringing Line Preference Feature
Receive ringing indication
– Lift handset
– Press ICM button
– Converse
– Press HF button for hands-free
– Replace handset to disconnect
OR
EXTERNAL CALLS
With Ringing Line Preference Feature
Receive ringing indication
– Lift handset
OR
– Converse
– Replace handset to disconnect
OR
Without Ringing Line Preference Feature
Receive ringing indication
– Lift handset
– Press flashing button
– Converse
– Press HF button for hands-free
– Replace handset to disconnect
OR
4
– Press HF button for hands-free
– Press HF button to disconnect
– Press HF button to disconnect
– Press HF button for hands-free
– Press HF button to disconnect
– Press HF button to disconnect
TRANSFERRING CALLS
With call in progress
– Press TRF button
– Dial station number
– Announce call
– Replace handset to release
MESSAGE WAITING
Set
– Press MSG button
– Call station number
– Listen for confirmation tone
Cancel
– Press MSG button
– Call station number
– Listen for confirmation tone
OR
– Press DSS/BLF key for station
OR
OR
– Press TRF button to retrieve caller
– Press optional VMLA+ key to
route caller to associated Voice
mailbox
OR
– Press DSS/BLF button
OR
OFF-HOOK VOICE CALL (CALL WAITING)
With call in progress
– Receive caller announcement (outside caller will not hear announcement)
– Press ICM button (outside call will be placed on Hold)
– Converse
– Press flashing button to reconnect to original call
PAGE ANSWER
Receive overhead page
– Lift handset
– Press ICM button
– Dial # followed by
– 68 for Internal Page
– 69 for External Page
– Converse
AUTOMATIC ANSWER (HEADSET MODE)*
From Idle State
– Press RELEASE button
– Tone will be heard prior to first call
– Call will be automatically connected
– Converse
From Busy State
– Press RELEASE button to disconnect current call
– Tone will be heard prior to next call
– Call will be automatically connected
– Converse
*Note: This feature must be programmed by installer
– Press DSS/BLF button
CALLER ID
View or Callback Numbers from abandoned calls
– Press CID Button to display stored calling in number
– Press # to display name associated with number
– Press # to display time and date of call
– Press * to reverse one step
– Press available line key to dial number – OR –
– Press FLA to delete
– Press CID Button to continue to next message
21
5
PLACING CALLS
INTERNAL CALLS
With Prime Line Preference Feature (See page 14 for more information)
– Lift handset
OR
– Press HF button for hands-free
– Dial station number
– Voice announce after tone
OR
– Press additional digit to force ring
Without Prime Line Preference Feature
– Lift handset
OR
– Press HF for hands-free
– Press ICM button
OR
– Press Direct Station Selection key
– Dial station number
– Voice announce after tone
OR
– Press additional digit to force ring
EXTERNAL CALLS
With Dynamic Line Preference Feature (See page 14 for more information)
– Lift handset
OR
– Press HF for hands-free
– Dial telephone number
– Converse
Without Dynamic Line Preference Feature
– Lift handset
OR
– Press HF for hands-free
– Press an outgoing Line button
OR
– Press ICM + 9
– Dial telephone number
– Converse
– Replace handset to disconnect
OR
– Press HF to disconnect
Forced Account Code Dialing
– Lift handset
OR
– Press HF for hands-free
– Press ACCOUNT button
OR
– Press FEAT and 1
– Dial account code
– Press #
– Hear confirmation tone
– Press an outgoing Line button
OR
– Press ICM + 9
– Dial telephone number
– Converse
– Replace handset to disconnect
OR
– Press HF to disconnect
LAST NUMBER REDIAL
– Press pre-programmed LNR key
– Press # or * to scroll through last 5 numbers dialed
– Lift handset
OR
– Press HF key
– Press an outgoing Line button
OR
– Press ICM + 9
– Wait for system to complete dialing
– Converse
– Lift handset for privacy
– Replace handset to disconnect
OR
– Press HF to disconnect
AUTOMATIC REDIAL
Set
With telephone call in progress . . .
– Receive busy or no answer
– Press AUTOMATIC REDIAL button (LED will light)
6
SYSTEM PREFERENCES
AREA BACKGROUND MUSIC
Set
– Press ICM button
– Dial #2
– Dial MOH channel (00-03)
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial ##2
– Dial MOH channel (00-03)
– Listen for confirmation tone
– Replace handset or press HF button to disconnect
– Station set will automatically call the telephone number until feature expires
– Pick up handset and press AUTOMATIC REDIAL button when connected
Cancel
– Press AUTOMATIC REDIAL button again (LED will extinguish)
CALENDAR SETTING
– Press FEAT button
– Dial 31
– Press 1 for Sunday
2 for Monday
3 for Tuesday, etc.
– Dial 2-digit month
– Dial 2-digit day
– Dial 4-digit year
– Press FEAT button
– Listen for confirmation tone
DIAL-BY-NAME
– Press SPD/LNR button
– Press FEAT button
– Dial access code 1 for System Speed numbers
2 for Station Speed numbers
– Dial appropriate 2-digit character code (See Chart on inside of back cover)
– Press FEAT button
– First will display
– Use # or * to scroll through numbers
– Press ICM or outgoing line button
– Converse
TIME SETTING
– Press FEAT button
– Dial 32
– Dial 4-digit time (0830 or 1045 for example)
– Dial * for AM or # for PM
– Press FEAT button
– Listen for confirmation tone
SYSTEM SPEED DIAL
– Press SPD/LNR button
– Dial speed dial code (0000-4999 440CT/128CT) OR (0000-0999 48CT/96CT)
– Dial telephone number
OR
– Dial 0000 to clear
– Press SPD/LNR
– Use number pad to input dial codes for each character (see note for characters)
– Press HOLD to advance to next character
– Press SPD/LNR when finished
18
SPEED DIAL
– Press available Line button
– Press SPD/LNR button
– Dial speed dial code
– Converse
– Lift handset for privacy
ONE-TOUCH DIAL
– Press available Line button
– Press programmed dial button
– Converse
– Lift handset for privacy
OR
OR
– Press ICM + 9
– Press ICM + 9
BUSY QUEUE
Set
Receive busy signal while calling an internal station or accessing a telephone line
– Press CALL BACK button
OR
– Dial #1
– Replace handset
OR
– Press HF to disconnect
– Wait for ringing indication
Once Station or Line is available
Receive ringing indication
– Press flashing button to connect
– Wait for called station to answer OR
– Dial telephone if placing a call
– Converse
– Lift handset for privacy
– Replace handset
OR
– Press HF to disconnect
Cancel
– Press CALL BACK button
OR
– Press ICM + #1
7
CALL IN PROGRESS FEATURES
HOLDING CALLS
System Hold
With call in progress
– Press HOLD button
Exclusive Hold
With call in progress
– Press HOLD button twice
– Listen for confirmation tone
Retrieve Held Call
– Press flashing button
– Converse
TRANSFERRING CALLS
Screened Transfer
With call in progress
– Press TRF button
– Dial station number
– Announce call
– Replace handset to release
Unscreened Transfer
With call in progress
– Press TRF button
– Dial station number
– Replace handset to release
OR – Press DSS/BLF key for station
OR – Press TRF button to retrieve caller
OR – Press optional VMLA+ button to route caller to
associated Voice mailbox
OR – Press DSS/BLF key for station
OR – Press TRF button to retrieve caller
OR – Press optional VMLA+ button to route caller to
associated Voice mailbox
Transfer Via Page
With call in progress
– Press TRF button
– Dial # + 6
OR – Press Page button
– Dial page zone (00-32)
– Announce call over page
– Wait for page answer (#68 to answer internal page, #69 to answer external page)
– Replace handset to release
OR – Press TRF button to retrieve caller
Trunk-to-Trunk Transfer (Transfer to Outside Line)
With call in progress
– Press TRF button
– Press available Line button
OR – Press ICM + 9
– Dial telephone number
– Announce call
– Replace handset to release
OR – Press TRF button to retrieve caller
Transfer Direct to Voice Mailbox
With call in progress
– Press TRF button
– Dial desired station number
OR – Press DSS/BLF key for station
– Press VMLA+ key
– Replace handset to release
8
SPARE BUTTON PROGRAMMING
Any spare button may be programmed by the user for any of the following functions
One-Touch Dial
– Press SPD/LNR
– Press available Programmable Feature Button
– Dial 9
OR
– Press an outgoing line
– Dial telephone number
– Press SPD/LNR
– To enter 10 character name use # pad to input dial codes for each character OR
– Press SPD/LNR
– Listen for confirmation tone
Auto Dial Buttons
– Press SPD/LNR
– Press available Programmable Feature Button
– Dial station number
– Press SPD/LNR
– To enter 10 character name use # pad to input dial codes for each character OR
– Press SPD/LNR
– Listen for confirmation tone
DSS/BLF Buttons
– Press SPD/LNR
– Press available Programmable Feature Button
– Press ICM + station number
– Press SPD/LNR
– To enter 10 character name use # pad to input dial codes for each character OR
– Press SPD/LNR
– Listen for confirmation tone
Feature Buttons
– Press SPD/LNR
– Press available Programmable Feature Button
– Dial feature code (See chart on page 17 for a detailed list of codes)
– Press SPD/LNR + SPD/LNR
– Listen for confirmation tone
Erase Feature Button Programming
– Press SPD/LNR
– Press desired Programmable Feature Button
– Dial 0000 to clear
– Press SPD/LNR + SPD/LNR
– Listen for confirmation tone
STATION SPEED DIAL
– Press SPD/LNR button
– Dial speed dial code (9000-9499 440CT/128CT) OR (2000-2099 48CT/96CT)
– Dial telephone number
OR
– Dial 0000 to clear
– Press SPD/LNR
– Use number pad to input dial codes for each character (see note for characters)
– Press HOLD to advance to next character
– Press SPD/LNR when finished
16
CONFERENCING CALLS
Initiating a new conference call
With call in progress
– Press TRF button
– Dial station number
OR
– Press an outgoing line
– Dial telephone number
– Wait for other party to answer
– Announce the conference
– Press CONFERENCE button
– Converse
Adding more parties
– Press CONFERENCE button
– Dial station number
OR
– Press an outgoing line
– Dial telephone number
– Wait for other party to answer
– Announce the conference
– Press CONFERENCE button
– Converse
– Perform for each new party
Releasing an individual party from conference
– Press FEAT + FEAT
– Dial desired station to release
OR
– Press desired line to release
– Talk to party if desired
– Replace handset in cradle
OR
– Press HF button if hands free
– Answer conference recall
– Converse
PRIVACY RELEASE
With call in progress
– Press PRIVACY RELEASE button to allow others to join call
– Other users may join conversation by pressing their Privacy Release button
PARKING CALLS
Call Park
Set
With call in progress
– Press PARK button
– Replace handset
Retrieve
From any station
– Lift handset
– Press PARK button + station number if retrieving call from another station
– Converse
9
Group Park
Set
With call in progress
– Press GROUP PARK button
– Dial park orbit
– Replace handset
Retrieve
From any station in group
– Lift handset
– Press GROUP PARK button
– Dial park orbit
– Converse
Direct Group Park
Set
With call in progress
–Press desired DIRECT GROUP PARK button
–Dial PARK ORBIT 01-16
–Replace handset
Retrieve
From any station in group
–Lift handset
–Press DIRECT GROUP PARK button
–Dial PARK ORBIT 01-16
–Converse
CALL FORWARDING
Direct Forwarding
Set
–Press FORWARD button
OR
–Press ICM + # + 9
–Dial 1 for Direct Forwarding
–Dial 0 for Day forward or 1 for Night forward
–Dial station number
–Listen for confirmation tone
–FORWARD button will illuminate
Cancel
–Press FORWARD button
OR
–Press ICM + # + 9
–Dial 0
–Dial 0 to cancel Day or 1 to cancel Night
–Listen for confirmation tone
10
STATION PREFERENCES
BACKGROUND MUSIC
Set
– Press FEAT button
– Dial 21 to set
– Listen for confirmation tone
– Use the Multifunction Level Control buttons to adjust the volume
Cancel
– Press FEAT button
– Dial 20 to set
– Listen for confirmation tone
HEADSET MODE
Set
– Program a RELEASE button on the telephone (see quick reference card)
– Press ICM button
– Dial *01
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial **01
– Listen for confirmation tone
– Remove RELEASE button if desired
DISTINCTIVE RING MODE
– Press ICM button
– Dial *5
– Dial tone number (1-4)
– Listen for confirmation tone
PRIME (ICM) LINE PREFERENCE
Allows user to automatically connect to Intercom when pressing HF or lifting handset
Set
– Press ICM button
– Dial *07
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial **07
– Listen for confirmation tone
DYNAMIC (OUTSIDE) LINE PREFERENCE
Allows user to automatically connect to Outside Line when pressing HF or lifting handset
Set
– Press FEAT button
– Press Line button
– Listen for confirmation tone
– Repeat for each Line as required
14
Follow-me Forwarding
Set
From station set where calls are to be forwarded to
–Press FORWARD button
OR
–Press ICM + #9
–Dial 2
–Dial 0 for Day forward or 1 for Night forward
–Dial station number
–Listen for confirmation tone
Cancel
–Press FORWARD button
OR
–Press ICM + #9
–Dial 0
–Dial 0 to cancel Day or 1 to cancel Night
–Listen for confirmation tone
External Forwarding
Set
–Press FORWARD button
OR
Press ICM + # + 9
– Dial 3
– Dial telephone number
– Dial #9
– Listen for confirmation tone
Cancel
–Press FORWARD button
OR
Press ICM + # + 9
– Dial 3
– Dial 0 to cancel
– Dial #9
– Listen for confirmation tone
* Note Call Forward External does need to be allowed in Station Class of Service
CALL PICKUP
Direct
Upon hearing ringing indication
– Lift handset
– Press DIRECT PICKUP button
OR
– Press ICM + *3
– Dial extension number of ringing station
– Converse
Group
Upon hearing ringing indication
– Lift handset
– Press GROUP PICKUP button
OR
– Press ICM + *9
– Converse
Exclusive Hold
– Lift handset
– Press DIRECT PICKUP button
OR
– Press ICM + *3
– Dial extension number of ringing station
– Converse
11
Hold Recall
– Lift handset
– Press DIRECT PICKUP button
OR
– Press ICM + *3
– Dial extension number of ringing station
– Converse
ACCOUNT CODE REGISTRY
With call in progress
– Press ACCOUNT button
OR
– Press FEAT + FLA
– Dial account code (max. 10 digits)
– Press ACCOUNT button
OR
– Press FEAT
– Listen for confirmation tone
– Continue conversation
* Outside caller does not hear dialed digits
TEXT MESSAGING
Station-to-Station Message
Edit
– Press FEAT button
– Press MESSAGE WAITING button
– Find desired message (Press # or * to scroll through messages)
– Use number pad to fill in time/date information
– Press FEAT button to register
Send
– Press FEAT button
– Press ICM button
– Dial station number
– Listen for confirmation tone
Review
Message Waiting button will be illuminated
– Press MESSAGE WAITING button
– Message will appear in the display
– Press * or # to scroll through messages
– Press ICM button to call back or FLA button to delete
PAGING
Page
– Lift handset
– Press PAGE button
– Dial page zone (00-32)
– Make page announcement
– Replace handset to disconnect
12
OR
– Press ICM + # + 6
Hold Recall
– Lift handset
– Press DIRECT PICKUP button
OR
– Press ICM + *3
– Dial extension number of ringing station
– Converse
ACCOUNT CODE REGISTRY
With call in progress
– Press ACCOUNT button
OR
– Press FEAT + FLA
– Dial account code (max. 10 digits)
– Press ACCOUNT button
OR
– Press FEAT
– Listen for confirmation tone
– Continue conversation
* Outside caller does not hear dialed digits
TEXT MESSAGING
Station-to-Station Message
Edit
– Press FEAT button
– Press MESSAGE WAITING button
– Find desired message (Press # or * to scroll through messages)
– Use number pad to fill in time/date information
– Press FEAT button to register
Send
– Press FEAT button
– Press ICM button
– Dial station number
– Listen for confirmation tone
Review
Message Waiting button will be illuminated
– Press MESSAGE WAITING button
– Message will appear in the display
– Press * or # to scroll through messages
– Press ICM button to call back or FLA button to delete
PAGING
Page
– Lift handset
– Press PAGE button
– Dial page zone (00-32)
– Make page announcement
– Replace handset to disconnect
12
OR
– Press ICM + # + 6
Answer
Receive page
– Lift handset
– Press ICM button
– Dial # followed by
– 68 for Internal Page
– 69 for External Page
– Converse
DO NOT DISTURB
Message (Users dialing your station while in DO NOT DISTURB will see this message
in their display)
– Press FEAT button
– Press DO NOT DISTURB button
– Find desired message (Press # or * to scroll through messages)
– Use number pad to fill in time/date information
– Press FEAT button to register
Set
– Press DO NOT DISTURB button
– Listen for confirmation tone
– Button will illuminate
Cancel
– Press DO NOT DISTURB button
– Listen for confirmation tone
– Button extinguish
EXECUTIVE OVERRIDE
Receive station busy indication
– Press OVERRIDE button
– Announce (Whisper quiet off-hook voice announce)
SERVICE OBSERVE
* Note: Requires Handset Mute Key
– Lift handset
– Press (SERVICE OBSERVE) button
– Dial desired station number
– Observe call, press lit handset Handset Mute Key to enter call (optional)
– Replace handset to disconnect
BARGE-IN
– Lift handset
– Press desired line button
– Observe call, press lit handset Handset Mute Key to enter call
– Replace handset to disconnect
VOICE MAIL RECORD
With call in progress
– Press VOICE MAIL RECORD button
– Listen for confirmation tone
– Continue with conversation
13
STATION PREFERENCES
BACKGROUND MUSIC
Set
– Press FEAT button
– Dial 21 to set
– Listen for confirmation tone
– Use the Multifunction Level Control buttons to adjust the volume
Cancel
– Press FEAT button
– Dial 20 to set
– Listen for confirmation tone
HEADSET MODE
Set
– Program a RELEASE button on the telephone (see quick reference card)
– Press ICM button
– Dial *01
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial **01
– Listen for confirmation tone
– Remove RELEASE button if desired
DISTINCTIVE RING MODE
– Press ICM button
– Dial *5
– Dial tone number (1-4)
– Listen for confirmation tone
PRIME (ICM) LINE PREFERENCE
Allows user to automatically connect to Intercom when pressing HF or lifting handset
Set
– Press ICM button
– Dial *07
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial **07
– Listen for confirmation tone
DYNAMIC (OUTSIDE) LINE PREFERENCE
Allows user to automatically connect to Outside Line when pressing HF or lifting handset
Set
– Press FEAT button
– Press Line button
– Listen for confirmation tone
– Repeat for each Line as required
14
Group Park
Set
With call in progress
– Press GROUP PARK button
– Dial park orbit
– Replace handset
Retrieve
From any station in group
– Lift handset
– Press GROUP PARK button
– Dial park orbit
– Converse
Direct Group Park
Set
With call in progress
–Press desired DIRECT GROUP PARK button
–Dial PARK ORBIT 01-16
–Replace handset
Retrieve
From any station in group
–Lift handset
–Press DIRECT GROUP PARK button
–Dial PARK ORBIT 01-16
–Converse
Cancel
– Press FEAT button
– Press Line button
– Listen for confirmation tone
– Repeat for each Line as required
CALL FORWARDING
Direct Forwarding
Set
–Press FORWARD button
OR
–Press ICM + # + 9
–Dial 1 for Direct Forwarding
–Dial 0 for Day forward or 1 for Night forward
–Dial station number
–Listen for confirmation tone
–FORWARD button will illuminate
Cancel
–Press FORWARD button
OR
–Press ICM + # + 9
–Dial 0
–Dial 0 to cancel Day or 1 to cancel Night
–Listen for confirmation tone
OFF-HOOK RING
Set
– Press ICM button
– Dial *02
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial **02
– Listen for confirmation tone
10
RINGING LINE PREFERENCE
Allows user to answer ringing telephone by lifting handset or pressing HF
Set
– Press ICM button
– Dial *06
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial **06
– Listen for confirmation tone
RING MODE FOR INTERNAL CALLS
Ring
– Press ICM button
– Dial *03
– Listen for confirmation tone
Voice Announce
– Press ICM button
– Dial **03
– Listen for confirmation tone
HOLD MODE PRIORITY
System Hold - Allows held call to be picked up from any telephone
– Press ICM button
– Dial *08
– Listen for confirmation tone
Exclusive Hold - Allows held call to be picked up only from station that initiated the
hold or with use of Directed Call Pick-Up
– Press ICM button
– Dial **08
– Listen for confirmation tone
15
SPARE BUTTON PROGRAMMING
Any spare button may be programmed by the user for any of the following functions
One-Touch Dial
– Press SPD/LNR
– Press available Programmable Feature Button
– Dial 9
OR
– Press an outgoing line
– Dial telephone number
– Press SPD/LNR
– To enter 10 character name use # pad to input dial codes for each character OR
– Press SPD/LNR
– Listen for confirmation tone
Auto Dial Buttons
– Press SPD/LNR
– Press available Programmable Feature Button
– Dial station number
– Press SPD/LNR
– To enter 10 character name use # pad to input dial codes for each character OR
– Press SPD/LNR
– Listen for confirmation tone
DSS/BLF Buttons
– Press SPD/LNR
– Press available Programmable Feature Button
– Press ICM + station number
– Press SPD/LNR
– To enter 10 character name use # pad to input dial codes for each character OR
– Press SPD/LNR
– Listen for confirmation tone
Feature Buttons
– Press SPD/LNR
– Press available Programmable Feature Button
– Dial feature code (See chart on page 17 for a detailed list of codes)
– Press SPD/LNR + SPD/LNR
– Listen for confirmation tone
Erase Feature Button Programming
– Press SPD/LNR
– Press desired Programmable Feature Button
– Dial 0000 to clear
– Press SPD/LNR + SPD/LNR
– Listen for confirmation tone
STATION SPEED DIAL
– Press SPD/LNR button
– Dial speed dial code (9000-9499 440CT/128CT) OR (2000-2099 48CT/96CT)
– Dial telephone number
OR
– Dial 0000 to clear
– Press SPD/LNR
– Use number pad to input dial codes for each character (see note for characters)
– Press HOLD to advance to next character
– Press SPD/LNR when finished
16
CALL IN PROGRESS FEATURES
HOLDING CALLS
System Hold
With call in progress
– Press HOLD button
Exclusive Hold
With call in progress
– Press HOLD button twice
– Listen for confirmation tone
Retrieve Held Call
– Press flashing button
– Converse
TRANSFERRING CALLS
Screened Transfer
With call in progress
– Press TRF button
– Dial station number
– Announce call
– Replace handset to release
Unscreened Transfer
With call in progress
– Press TRF button
– Dial station number
– Replace handset to release
FEATURE CODE CHART
OR – Press DSS/BLF key for station
OR – Press TRF button to retrieve caller
OR – Press optional VMLA+ button to route caller to
associated Voice mailbox
OR – Press DSS/BLF key for station
OR – Press TRF button to retrieve caller
OR – Press optional VMLA+ button to route caller to
associated Voice mailbox
Transfer Via Page
With call in progress
– Press TRF button
– Dial # + 6
OR – Press Page button
– Dial page zone (00-32)
– Announce call over page
– Wait for page answer (#68 to answer internal page, #69 to answer external page)
– Replace handset to release
OR – Press TRF button to retrieve caller
Trunk-to-Trunk Transfer (Transfer to Outside Line)
With call in progress
– Press TRF button
– Press available Line button
OR – Press ICM + 9
– Dial telephone number
– Announce call
– Replace handset to release
OR – Press TRF button to retrieve caller
Transfer Direct to Voice Mailbox
With call in progress
– Press TRF button
– Dial desired station number
OR – Press DSS/BLF key for station
– Press VMLA+ key
– Replace handset to release
8
Feature
Account Code
Auto Redial
Busy Queue
Buzzer Tone
Call Forward
Caller ID
Call Park
Group Park
Direct Group Park
Conference
Do Not Disturb
Do Not Disturb + PIN
Do Not Disturb All
Do Not Disturb All + PIN
Direct Call Pickup
Group Call Pickup
Executive Override
External Paging
Internal Paging
Hunt Group Do Not Disturb
Hunt Do Not Disturb +
Button
ACCT
ARD
CBK
BUZZER
FWD
CID
PRK
GRP
DRP
CNF
DND
DND+
DNDA
DNDA+
DPK
GPK
OVRD
EPAGE
IPAGE
HDND
HDND+
Hunt Do Not Disturb All
Hunt Do Not Disturb All +
HDNDA
HDND+
Hook
Handset Mute
Last Number Redial
Message Waiting
Privacy Release
Service Observation
Help, Request Service
Observation
Release Key
Voice Mail Record
HOK
HSM
LNR
MSG
PRV
SVO
SOREQ
Code
#504
#520
#505
#518 + station number
#510
#530
#517
#522
#521
#509
#506
#529
#532
#533
#511
#512
#508
#620
#6 + zone number (00-32)
#525
#525 + 8 for Unavailable Status
9 for Wrap up Status
#534
#534 + 8 for Unavailable Status
9 for Wrap up Status
#528
#524
#514
#515
#507
#523
#527
RLS
RSVO
#519
#526
17
SYSTEM PREFERENCES
AREA BACKGROUND MUSIC
Set
– Press ICM button
– Dial #2
– Dial MOH channel (00-03)
– Listen for confirmation tone
Cancel
– Press ICM button
– Dial ##2
– Dial MOH channel (00-03)
– Listen for confirmation tone
CALENDAR SETTING
– Press FEAT button
– Dial 31
– Press 1 for Sunday
2 for Monday
3 for Tuesday, etc.
– Dial 2-digit month
– Dial 2-digit day
– Dial 4-digit year
– Press FEAT button
– Listen for confirmation tone
TIME SETTING
– Press FEAT button
– Dial 32
– Dial 4-digit time (0830 or 1045 for example)
– Dial * for AM or # for PM
– Press FEAT button
– Listen for confirmation tone
SYSTEM SPEED DIAL
– Press SPD/LNR button
– Dial speed dial code (0000-4999 440CT/128CT) OR (0000-0999 48CT/96CT)
– Dial telephone number
OR
– Dial 0000 to clear
– Press SPD/LNR
– Use number pad to input dial codes for each character (see note for characters)
– Press HOLD to advance to next character
– Press SPD/LNR when finished
18
SET DAY/NIGHT MODE FOR RINGING
Activating this scheduler will automatically switch from Day Ringing to Night
Ringing at the set times. Complete Dial String includes activating the feature,
choosing the day of week, choossing Day Mode or Night Mode, entering the HH Hour and MM - Minute and AM or PM to open or close. Follow the dial pattern
below:
– Press ICM button, dial #502
– Dial Day of Week:
1: Sunday
2: Monday
3: Tuesday
4: Wednesday
5: Thursday
6: Friday
7: Saturday
– Dial: 0 for Day Mode
1 for Night Mode
– Dial: HH for the hour to set
– Dial: MM for the minute to set
– Dial: * for AM or # for PM
– Hear Confirmation tone
– Repeat for each open/close time for the week
19
PLACING CALLS
INTERNAL CALLS
With Prime Line Preference Feature (See page 14 for more information)
– Lift handset
OR
– Press HF button for hands-free
– Dial station number
– Voice announce after tone
OR
– Press additional digit to force ring
Without Prime Line Preference Feature
– Lift handset
OR
– Press HF for hands-free
– Press ICM button
OR
– Press Direct Station Selection key
– Dial station number
– Voice announce after tone
OR
– Press additional digit to force ring
EXTERNAL CALLS
With Dynamic Line Preference Feature (See page 14 for more information)
– Lift handset
OR
– Press HF for hands-free
– Dial telephone number
– Converse
Without Dynamic Line Preference Feature
– Lift handset
OR
– Press HF for hands-free
– Press an outgoing Line button
OR
– Press ICM + 9
– Dial telephone number
– Converse
– Replace handset to disconnect
OR
– Press HF to disconnect
Forced Account Code Dialing
– Lift handset
OR
– Press HF for hands-free
– Press ACCOUNT button
OR
– Press FEAT and 1
– Dial account code
– Press #
– Hear confirmation tone
– Press an outgoing Line button
OR
– Press ICM + 9
– Dial telephone number
– Converse
– Replace handset to disconnect
OR
– Press HF to disconnect
LAST NUMBER REDIAL
– Press pre-programmed LNR key
– Press # or * to scroll through last 5 numbers dialed
– Lift handset
OR
– Press HF key
– Press an outgoing Line button
OR
– Press ICM + 9
– Wait for system to complete dialing
– Converse
– Lift handset for privacy
– Replace handset to disconnect
OR
– Press HF to disconnect
AUTOMATIC REDIAL
Set
With telephone call in progress . . .
– Receive busy or no answer
– Press AUTOMATIC REDIAL button (LED will light)
6
DSS/BLF CONSOLE
TRANSFERRING CALLS
With call in progress
– Press TRF button
– Dial station number
– Announce call
– Replace handset to release
MESSAGE WAITING
Set
– Press MSG button
– Call station number
– Listen for confirmation tone
Cancel
– Press MSG button
– Call station number
– Listen for confirmation tone
OR
– Press DSS/BLF key for station
OR
OR
– Press TRF button to retrieve caller
– Press optional VMLA+ key to
route caller to associated Voice
mailbox
OR
– Press DSS/BLF button
OR
– Press DSS/BLF button
21
ANSWERING CALLS
INTERNAL CALLS
Voice Announce
Receive voice call
– Ensure MUTE button is off
– Reply hands-free
– Lift handset for privacy
With Ringing Line Preference Feature
Receive ringing indication on station
– Lift handset
OR
– Converse
– Replace handset to disconnect
OR
Without Ringing Line Preference Feature
Receive ringing indication
– Lift handset
– Press ICM button
– Converse
– Press HF button for hands-free
– Replace handset to disconnect
OR
EXTERNAL CALLS
With Ringing Line Preference Feature
Receive ringing indication
– Lift handset
OR
– Converse
– Replace handset to disconnect
OR
Without Ringing Line Preference Feature
Receive ringing indication
– Lift handset
– Press flashing button
– Converse
– Press HF button for hands-free
– Replace handset to disconnect
OR
4
– Press HF button for hands-free
– Press HF button to disconnect
– Press HF button to disconnect
– Press HF button for hands-free
– Press HF button to disconnect
CALL BACKUP
Flexible Station Assignments
– Press MODE button
– Press CBU button
– Dial first station number
OR
– Dial 0000 to clear
– Dial #
– Repeat previous 2 steps for additional assignments
– Press HF to exit programming
Set
– Press CBU button
– Button will illuminate
Cancel
– Press CBU button
– Button will extinguish
NIGHT ANSWER
Set
– Press NA button
– Button will illuminate
Cancel
– Press NA button
– Button will extinguish
PROGRAMMING FEATURE BUTTONS
– Press MODE button
– Press the desired Programmable Feature Button
– Press ICM button
– Dial the station number
– Press the MODE button
– Press HF button to disconnect
22
REFERENCE NUMBERS
Programmable Feature Button Assignments
1
2
3
4
7
8
9
10
13
14
15
16
19
20
21
22
5
11
17
23
25
27
29
31
6
12
18
24
26
28
30
32
Voice Mail Access
Call Voice Mail from . . .
Inside __________________________________________________________
Outside ________________________________________________________
Enter System Access Code ________________________________________
Enter User ID____________________________________________________
Enter Password __________________________________________________
Important Numbers
1.______________________________________________________________
2.______________________________________________________________
3. ______________________________________________________________
4.______________________________________________________________
5.______________________________________________________________
6.______________________________________________________________
7.______________________________________________________________
8.______________________________________________________________
9.______________________________________________________________
10. ____________________________________________________________
23
AGENT FEATURES
CONTENTS
DIGITAL MULTILINE TELEPHONE 3
Answering Calls
4
Internal Calls
4
External Calls
4
Off-Hook Voice Call (Call Waiting) 5
Page Answer
5
Automatic Answer
5
Caller ID
5
Placing Calls
6
Internal Calls
6
External Calls
6
Last Number Redial
6
Automatic Redial
6
Speed Dial
7
Dial-by-Name
7
One-Touch Dial
7
Busy Queue
7
Call in Progress Features
8
Holding Calls
8
Transferring Calls
8
Conferencing Calls
9
Privacy Release
9
Parking Calls
9
Call Forwarding
10
Call Pickup
11
Account Code Registry
12
Text Messaging
12
Paging
12
Do Not Disturb
13
Executive Override
13
Service Observe
13
Barge-In
13
Voice Mail Record
13
Station Preferences
14
Background Music
14
Headset Mode
14
Distinctive Ring Mode
14
Prime (ICM) Line Preference
14
Dynamic (Outside) Line Preference 14
Ringing Line Preference
15
Ring Mode for Internal Calls
15
Off-Hook Ring
15
Hold Mode Priority
15
Spare Button Programming
16
Station Speed Dial
16
System Preferences
18
Area Background Music
18
Calendar Setting
18
Time Setting
18
System Speed Dial
18
Day Night Mode for Ringing
19
DSS/BLF CONSOLE
20
Answering Calls
21
Placing Calls
21
Transferring Calls
21
Message Waiting
21
Call Backup
22
Night Answer
22
Programming Feature Buttons
22
REFERENCE NUMBERS
23
AGENT FEATURES
24
Log On/Log Off
– Press designated LOGON/LOGOFF button to Logon
– Dial 4-digit PIN if required
– Listen for confirmation tone (Button will extinguish)
– Press button again to Logoff
– Listen for confirmation tone (Button will illuminate)
Unavailable/Available
– Press designated UNAVAILABLE button to restrict calls
– Listen for confirmation tone (Button will illuminate)
– Press button again when ready to receive calls
– Listen for confirmation tone (Button will extinguish)
Wrap Up/Available
– Press designated WRAPUP button to restrict calls
– Listen for confirmation tone (Button will illuminate)
– Press button again when ready to receive calls
– Listen for confirmation tone (Button will extinguish)
Help, Request Service Observation
Request for help
With call in progress
– Press HELP REQUEST SERVICE OBSERVATION button
– Listen for confirmation tone (Button will illuminate)
Respond to help
Receive message indication
– Press MESSAGE WAITING button
– Use * or # to scroll through messages
– Press ICM button to call back or FLA button to delete
Disclaimer:
Certain state and federal laws regulate the monitoring of calls without the knowledge of parties involved. Prior to
performing any method of call monitoring, any such regulations should be identified and compiled with. WIN
Communications Corporation, Inc., disclaims any liability arising out of failure to comply with such regulations.
24
NOTES
Alphanumeric Character Table
Char
Dial Code
Char
Dial Code
1
2
3
4
5
6
7
8
9
Space
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
1
2
3
4
5
6
7
8
9
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
U
V
W
X
Y
Z
Space
.
+
%
&
=
$
?
!
'
,
"
/
(
)
<
*
;
:
Space
Space
Space
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
PROGRAMMABLE FEATURE BUTTONS AT A GLANCE
One Touch Auto-Dial
Press SPD/LNR button / Press available Programmable Feature Button / Press
outgoing line button OR Dial 9 / Dial desired telephone number / Press
SPD/LNR / To enter 10 character name use number pad to input dial codes
for EACH CHARACTER – OR – skip / Press SPD/LNR / Listen for confirmation tone
Direct Station Selection / Busy Lamp Field (DSS/BLF)
Press SPD/LNR button / Press available Programmable Feature Button / Press
ICM button / Dial desired station number / Press SPD/LNR + SPD/LNR
Feature Activation
Press SPD/LNR button / Press available Programmable Feature Button / Dial
desired feature code from chart below / Press SPD/LNR + SPD/LNR
FEATURE
BUTTON
Account Code
Auto Redial
Busy Queue
Buzzer Tone
Call Forward
Caller ID
Call Park
Group Park
Direct Group Park
Conference
Do Not Disturb
Do Not Disturb + PIN
Do Not Disturb All
Do Not Disturb All + PIN
Direct Call Pickup
Group Call Pickup
Executive Override
External Paging
Internal Paging
Hunt Group Do Not Disturb
Hunt Do Not Disturb +
ACCT
ARD
CBK
BUZZER
FWD
CID
PRK
GRP
DRP
CNF
DND
DND+
DNDA
DNDA+
DPK
GPK
OVRD
EPAGE
IPAGE
HDND
HDND+
Hunt Do Not Disturb All
Hunt Do Not Disturb All +
HDNDA
HDND+
Hook
Handset Mute
Last Number Redial
Message Waiting
Privacy Release
Service Observation
Help Request Service Observation
Release Key
Voice Mail Record
HOK
HSM
LNR
MSG
PRV
SVO
SOREQ
RLS
RSVO
CODE
#504
#520
#505
#518 + station number
#510
#530
#517
#522
#521
#509
#506
#529
#532
#533
#511
#512
#508
#620
#6 + zone number (00-32)
#525
#525 + 8 for Unavailable Status
9 for Wrap up Status
#534
#534 + 8 for Unavailable Status
9 for Wrap up Status
#528
#524
#514
#515
#507
#523
#527
#519
#526
DIGITAL MULTILINE TELEPHONE QUICK REFERENCE GUIDE
Answering Calls
Internal (ICM)
External (Line)
Off-hook Voice Call
Placing Calls
Internal (ICM)
Page
External (Line)
External (ICM)
Last Number Redial
Speed Dial
Call-in-Progress
Transfer
Holding Calls
Exclusive Hold
Conference
Station Preferences
Background Music
Station One-Touch Dial
Prime Line Preference
Dynamic Line Preference
Ringing Line Preference
Ring Mode (Internal)
Ring Tone
Ring Volume
Speaker Volume
Display Brightness
Press ICM / Lift handset for privacy
Press flashing button / Lift handset for privacy
Press ICM to respond
Press ICM / Dial station / Lift handset for privacy
Press ICM / Dial #6 / Dial two digit area code
Press line button / Dial telephone number / Lift
handset for privacy
Press ICM / Dial 9 / Dial telephone number / Lift
handset for privacy
Press SPD/LNR / # or * to scroll / Press line
button to dial
Press SPD/LNR / Dial speed dial number / Press
line button
Press TRF / Dial station number / Hang up
Press Hold
Press Hold twice
Press TRF / Make new call / Press CONF / For
each new call / Press CONF dial party / Press
CONF to add party
(Set) Press FEAT / Dial 21
(Cancel) Press FEAT / Dial 20
Press SPD/LNR / Press available button / Press
ICM / Dial station number / Press SPD/LNR
Press ICM / Dial *07
Press FEAT / Press Line button / Repeat for each
line as necessary
Press ICM / Dial *06
(Ring) Press ICM / Dial *03
(Voice) Press ICM / Dial **03
Press ICM / Dial *5 / Select tone 1-4
While call is ringing press adjustment key (arrow keys)
While on call press adjustment key (arrow keys)
While telephone is idle press adjustment key
(arrow keys)
®
6755 Jimmy Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax 770 449 3799
www.win-phone.com
®
6755 Jimmy Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax 770 449 3799
©June 2003 WIN® Communications Corp. The material contained herein is subject to
change without prior notice at the sole discretion of WIN® Communications Corp.
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