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4G Dongle user guide
ZTE MF823
1588
o2.co.uk
Telefónica UK Limited, 260 Bath Road, Slough, Berks, SL1 4DX.
Registered in England and Wales No.1743099. That’s also the address for our registered office.
All the information’s correct at the time of going to print, October 2013. 5ZT4QSGN
Read our mobile broadband Ts & Cs at o2.co.uk/terms.
What’s mobile broadband?
Contents
Mobile broadband means you can surf the internet when you’re out and about.
4G mobile broadband is the same but using our glorious 4G network.
Just plug in your 4G dongle and go.
Getting started
Coverage...............................................................1
Keep your number safe........................................ 1
Putting in the sim.................................................. 2
What the light on your dongle means............... 3
30 day Happiness Guarantee
We offer a 30 day Happiness Guarantee. If you’re unhappy with our mobile
broadband, we’ll refund you, just return the dongle within 30 days from when you
bought it.
Pay Monthly......................................................... 16.
Checking your bill............................................... 16
Checking your data usage............................. 17
Mac
Setting up mobile broadband............................. 7
Help
Using mobile broadband abroad...................... 20
Ways to connect to the internet....................... 21
Mobile broadband.............................................. 21
Home wifi............................................................ 21
Public wifi hotspots............................................. 22
Messages.............................................................. 23
System settings.................................................... 23
Using the Mobile Broadband Manager.........13
Mobile broadband not working?................... 24
Ways to pay
Pay & Go................................................................15
Buying internet access................................... 15
Safety and use.................................................... 26
Windows
Setting up mobile broadband............................. 4
Warranty statement..........................................30
Getting started
Keep your number safe
Putting in the sim
Coverage
It’s a good idea to save your mobile broadband
number in your phone’s address book.
You’ll find it on the card you popped your
sim out of (and on your dispatch note, if you
bought it online). You’ll need it if you call our
customer services team for help.
1.
We want you to get the most out of your
mobile broadband service. A weak signal may
mean you’re in a poor coverage area.
To check your coverage and for support, go
online to www.o2.co.uk/coveragechecker or
send ‘CHECK’ followed by the postcode where
you are to 61202 from your mobile phone
(e.g. CHECK SL1 4DX).
If you’re on Pay & Go, you’ll also need your
number to buy data (and a credit or
debit card).
Hold your dongle with the O2 logo facing upwards.
2. Holding the dongle firmly, use your thumb to slide the sim cover down and lift the cover off.
3. Take the sim card that came with your pack, and slide it into the tray with the gold chip facing down.
4. Slide the sim cover back on (it should click into place).
1
2
What the light on your dongle
means
The light on your dongle shows you what kind
of network you’re connected to, or if there’s an
available network near you. Your dongle
will automatically connect to the fastest
available network.
3
Your
dongle’s
light
LED
indicator
Description
Solid Red
Turned on, but not connected
Windows
Setting up mobile broadband
Solid Green
Connected to 4G
Flashing Green
Downloading data on 4G
Solid Blue
Connected to 3G
Flashing Blue
Downloading data on 3G
What you need
Tip: If you are using a work’s computer
you may need to speak to your I.T.
department for help with installation.
Plugging in your dongle for the
first time
–
Windows XP (Service Pack 3), Windows Vista (Service Pack 2), Windows 7 or Windows 8
–
50MB Hard Disk Space
The first time you plug in your mobile
broadband dongle, it will install some software.
You’ll only need to do this once.
–
Internet Explorer 7.0 or higher
(we recommend you upgrade to the
latest version)
1.
–
32-bit and 64-bit (excluding Windows XP)
full support
–
A USB port
Remove the cap and plug your dongle into a USB port on your computer. Look for the USB port symbol (
).
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2. Wait a few minutes. If the AutoPlay window pops up, click Run AutoRun.exe
Tip:If it takes more than a few minutes, do it manually by going to Start >
(My) Computer. Right click on O2 4G Dongle and choose (Open) Autoplay...
3.
If the User Account Control message appears, click Allow or Yes (depending on which version of Windows you’re using).
4. Your internet browser will then open and it will take you to the Mobile Broadband
Manager.
If you’re on Pay & Go, you might need to buy
internet access first. Follow the steps on page
15 to find out how.
The dongle will start to install. This should only
take a minute.
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6
Mac
Setting up mobile broadband
What you need
–
–
–
–
–
–
Mac OS X 10.6 - Snow Leopard, Mac OS X 10.7 - Lion or Mac OS X 10.8 - Mountain Lion
50MB Hard Drive Space
Intel Processor
USB 2.0 socket
32-bit and 64-bit full support
Your Mac username and password
Plugging in your dongle for the
first time
2.
Double click the O2 4G dongle icon on your Mac’s desktop.
3.
Open the folder called Mac
4.
Double-click O2 4G Dongle.mpkg
The first time you plug in your mobile
broadband dongle, it will install some software.
You’ll only need to do this once.
1.
Remove the cap and plug your dongle into a USB port on your Mac. Look for the USB port symbol (
).
Tip:If you are using a work’s computer you 7
may need to speak to your I.T. department for help with installation.
8
5.
9
Click Continue
6.
Select Macintosh HD (unless you’ve renamed your hard drive).
7.
Click Continue
8. Click Install
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9. 11
If your Mac asks you for your admin
name and password, type it in.
Click Install Software
10. Click Close to finish.
11. You are now ready to access the internet. Go to Applications > O2 4G Dongle and add the icon to your dock.
If you’re on Pay & Go, you might need to buy
internet access first. Follow the steps on page
15 to find out how.
12
Using the Mobile Broadband Manager
1
Returns you to this home page screen.
8
2
Tells you when you have new SMS
messages. To read messages you’ll need
to Login.
Creates a smaller pop-up window, so you
can keep an eye on your data usage.
9
The data fuel gauge shows you how long
your data will last based on current usage.
It helps you know when you’re running
low before you actually run out.
When you’re not using data this will
display as 99 hours 59 minutes.
7
1
2
3
4
5
6
3
View and make changes to your dongle
settings. You’ll need to Login to access.
4
Click here to buy your data, select
packages, and view your balance.
5
To access Help from here you’ll need to
have some data balance.
6
8
9
10
12
13
11
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7
10
How much data you’ve got left.
11
Your Mobile Broadband number.
The login password is “admin”.
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When your data will run out.
Shows your current data connection
status. Click to Connect and Disconnect.
13
Handy links to O2 sites such as My O2 and
Priority Moments. You’ll need to have
some data balance to access these sites
from here.
14
Ways to pay
Pay & Go
You can buy mobile broadband access with a
Visa, MasterCard or Switch/Maestro. You won’t
be charged for going to the website to buy
what you need.
Data comes in daily or monthly allowances.
When you use up your data allowance, or your
time runs out (whichever happens first), you’ll
need to buy more.
Buying internet access or activating
your preloaded data
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1.
Go to the mobile broadband website.
You can get to this page by clicking
Buy credit in the Mobile Broadband Manager. Or, open your internet browser and go to mbb.o2.co.uk
Tip: You’ll need to be able to connect to the
internet in order to do this. Go to page 16 for
ways to connect.
2. Type in your mobile number, (if it’s not already there). Click Let’s go Tip: Your mobile broadband number is on the
card you popped your sim out of (and on your
dispatch note, if you bought it online).
3. You’ll be able to choose to sign up to one of our monthly packages, just buy a one-
off top up, or activate your preloaded data
Monthly package - you’ll need a My O2
account, click Head to My O2 and follow
the instructions. One-off top up or activate
preloaded data - Click Get your data and follow
the online instructions.
Pay Monthly
Checking your bill
You can see your bill anytime at o2.co.uk. Sign
in with your mobile broadband username and
password* and choose MyO2
*You need to use your mobile broadband
account details to check your mobile
broadband bill. If you’re on Pay Monthly for
your mobile you’ll have a separate username
and password for that.
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We’ll also send you an email when your next
bill is ready to view online. Your monthly bill
date will be the date of your email.
If you’re a business customer, you can see your
bill at o2.co.uk/business. Sign in or register for
My O2 Account, then choose My Bill Analysis.
Your bill date is the same for everyone on
your account. If your business doesn’t have an
account, your bill date will be about a day after
you bought mobile broadband.
Understanding your bill
Once you’ve signed your contract, it takes us
a few days to set up your bill. This means your
first bill covers a slightly longer period than
your other bills, so it will have a few extra days’
charges on it (the time between you buying
your dongle and us setting up your bill).
Checking your data usage
Your mobile broadband comes with a monthly
allowance on the O2 network as part of your
contract.
On the Mobile Broadband Manager under the
Data Fuel Gauge, you’ll see how much of your
data allowance you’ve used up. You can also check
how much data you’ve used through My O2.
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1.
Go to o2.co.uk
2.
Sign in with your mobile broadband username and password.
3.
Click My O2 > View bill / balance
4.
Click Data in the My allowances section to see your total data allowance, how much you’ve used and how much you
have left.
Tip:Your data usage is updated every 30 minutes on your My O2 page.
For a more detailed view of your data usage
click View recent charges details in the My
recent charges section.
When you’ve nearly used up your data we’ll
send you a text, you’ll see this in the Messages
section of the Mobile Broadband Manager.
For more information on receiving text
messages go to page 23.
Extra charges
We recommend using wifi or your home
broadband network to download large files.
If you use up your monthly data allowance
before your next bill date you will need to buy
additional data Bolt Ons.
1.
Go to o2.co.uk
2.
Sign in with your mobile broadband username and password.
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3.
Click My O2 > View bill / balance
4.
Click Data in the My allowances section and then click Manage Bolt Ons > Add Bolt Ons
5.
Choose from our one-off or monthly data Bolt On options, then click Add to basket
6.
Click Go ahead to confirm your selection and then tick the Terms and Conditions box.
7.
Click Continue – I’m happy with my
Bolt Ons to finish.
If you choose not to buy additional data Bolt
Ons, you can still use mobile broadband but at
a much slower speed until your next bill date.
Tip:Some of our older Pay Monthly mobile broadband tariffs do not allow additional data Bolt Ons. When you exceed your monthly data allowance you will be charged for any extra data you use.
Please call us on 0844 809 0202 if you are unsure which mobile broadband
tariff you have.
Help
Using mobile broadband abroad
If you’re on Pay Monthly, you can use your
mobile broadband in over 100 countries. But
remember, roaming charges are outside your
monthly allowance, and it can be expensive to
use mobile broadband abroad. You can see the
exact costs at o2international.co.uk
If you’re on Pay & Go, you can’t use your dongle
abroad just yet. But, it’s coming soon. Keep an
eye on the top-up page at mbb.o2.co.uk for
international bolt on options.
If you’re a non-business customer, we’ve put
a bar on your dongle which stops you using
it abroad. This is to stop you getting any
surprises on your bill. To lift it, call 0870 241
0202. We can also tell you about the latest
charges and any Bolt Ons that might save you
money. Business customers can use their mobile
broadband abroad straight away.
Call us if you’d like to add a data roaming
Bolt On.
Tip:You’ll also need to turn on Data Roaming. Go to System > Dial-Up settings to
enable it.
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Ways to connect to the internet
Mobile broadband
Mobile broadband uses the O2 mobile network
to connect to the internet. You can connect
anywhere, as long as there’s O2 mobile
coverage. Check your coverage at o2.co.uk/
coveragechecker
If your dongle is plugged in it will automatically
connect you to mobile broadband, if you’ve
already installed it for the first time. Here’s how
to connect:
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1.
Plug in your dongle to a USB port.
2.
Open your internet browser.
3.
Enjoy the internet.
When you’re done, open the Mobile Broadband
Manager and click Disconnect (or just remove the
dongle).
To use wifi on your computer, it needs a built-in
wireless card or a USB wifi adapter.
Most computers have one.
you fast internet, apps and more. Using wifi
also means that you save your 3G or 4G data
allowance for when you need it.
You can access the Mobile Broadband Manager
by double clicking the O2 4G Dongle icon.
You can also access it by opening your internet
browser and typing o2.4gdongle in the
address bar.
You should follow the instructions that came
with your computer to connect to wifi. Your
internet provider may be able to help as well.
Once you’ve registered to use O2 Wifi, we’ll
automatically sign you in whenever you’re near
a hotspot. There’s no usernames, no passwords.
Just fast, reliable, easy to use internet for free.
To find your nearest O2 Wifi hotspot go to
o2wifi.co.uk/hotspots
Home wifi
Public wifi hotspots
Public wifi hotspots – are wireless networks.
Home wifi uses your home broadband
connection, if your home broadband has a
wireless router.
The first time you connect to a public wifi
hotspot, you may be asked to register.
Wifi is the fastest way to connect to the
internet. And it doesn’t use up any of your 3G
or 4G data allowance.
You can get free wifi access at thousands of O2
Wifi hotspots across the country (including on
selected London Underground stations) giving
O2 Wifi
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Messages
When you’re on the O2 mobile network, and
your dongle is plugged in, you might get
messages. If you’re a Pay Monthly customer,
we’ll message you when you are running out
of data. Other people can also send you a
message by sending an SMS to your mobile
broadband number. You won’t be able to
reply or send messages unless you’re a Pay
Monthly customer.
When you get a new message
You’ll see a (1) next to messages.
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To read your messages
1.
2.
3.
4.
Click Login on the device portal.
Enter the password as admin
Click Messages
Click on any message you want to read.
How much does it cost?
Nothing. Receiving a message is free.
System settings
You usually won’t need to access the system
settings. If you do, you can access them by
going to the Mobile Broadband Manager.
1.
2.
3.
Click Login
Enter your password as admin
Click System
There’s more help at o2.co.uk/mobilebroadband/help
Mobile broadband not
working?
If you’re having problems installing your mobile
broadband, try one or more of these steps:
Check the sim card
Take out the sim card and wipe it with a dry
cloth. When you put it back in the sim card
tray, make sure the gold chip is facing down.
You can check the sim card works by trying it
in an O2 mobile phone, and seeing if you have
a signal. If it doesn’t work in that either, call us
on 0844 847 0202 if you’re on Pay Monthly or
0844 809 0222 if you’re on Pay & Go.
Move the computer
Move your computer to a different place.
Something might be interfering with the
mobile broadband signal.
Re-install the dongle
Installing the dongle again can help if there
were problems the first time around.
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On Windows
On a Mac
To uninstall the dongle from Windows 8 click
Windows key + X > Control Panel > Programs
and Features > Uninstall
Delete O2 4G Dongle from Applications.
Restart your Mac. Re-install and try a different
USB port on your Mac, in case one port isn’t
working.
On Windows 7 and earlier, uninstall the dongle
by clicking Start > (All) Programs > O2 >
Connection Manager > Uninstall and follow
the instructions.
If the User Account Control message appears,
click Allow or Yes (depending on which version
of Windows you’re using).
Restart your computer. Re-install and try a
different USB port on your computer, in case
one port isn’t working.
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If you’re still having problems setting up, go to
o2.co.uk/mobilebroadband/help or call us on
0844 809 0202 (or 0800 977 7337 for business
customers).
Safety and use
We recommend that you read this chapter carefully before using the USB-Modem. The manufacturer disclaims any liability
for damage, which may result as a consequence of improper use of the USB-Modem or of use contrary to the instructions
contained herein.
Traffic Safety
When driving, do not use the USB-Modem.
• When switched on, the USB-Modem emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem, do not place the USB-Modem on top of the dashboard or within an airbag deployment area.
• Check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from modem RF energy.
Conditions of Use
• Switch the USB-Modem off before boarding an aircraft.
• Switch the USB-Modem off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, the USB-Modem can interfere with other electrical or electronic devices, or equipment-using radio frequencies.
• Switch the USB-Modem off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, chemical plant, or in any potentially explosive atmosphere.
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• When the USB-Modem is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc.
• Do not let children use the USB-Modem without supervision.
• When replacing the cover, please note that the USB-Modem may contain substances that could create an allergic reaction.
• Always handle the USB-Modem with care and keep it in a clean and dust-free place.
• Do not allow the USB-Modem to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended operating temperature range is -25°C to +55°C.
• Do not open, dismantle or attempt to repair the USB-Modem yourself.
• Do not drop, throw or bend the USB-Modem.
• Do not paint it.
WEEE Approval
The USB-Modem is in compliance with the essential requirements and other relevant provisions of the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE Directive).
RoHs Approval
The USB-Modem is in compliance with the restriction of the use of certain hazardous substances in electrical and electronic
equipment Directive 2002/95/EC (RoHs Directive).
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Radio Waves
Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all modem
models before they can be put on the market. The protection of the health and safety for the user and any other person is an
essential requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.
The USB-Modem is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio
frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent
scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless
of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for
mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level
in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:
During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes
of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically
decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 5mm. To meet RF exposure guidelines during
body-worn operation, the device should be positioned at least this distance away from the body. If you are not using an
approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated
distance away from the body.
The World Health Organization has stated that present scientific information does not indicate the need for any special
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precautions for the use of mobile devices. They recommend that if you are interested in further reducing your exposure
then you can easily do so by limiting your usage or keep the device away from the head and body.
For more information you can go to www.zte.com.cn
Additional information about electromagnetic fields and public health are available on the following site:
http://www.who.int/peh-emf
The USB-Modem is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire
copy of the Declaration of Conformity for your telephone can be obtained through our website www.zte.com.cn
Warranty statement
This Limited Warranty shall apply to the Mobile Broadband dongle (“Device”) including all accessories contained
within the original ø box (“Accessories”). Hereafter “the Products” means the Device and/or the Accessories as the
context requires. ø warrants that the Products are free of defects in materials and workmanship at the time of its
original purchase (“Limited Warranty”). This Limited Warranty is subject to the following terms and conditions:
1.This Limited Warranty is given only to the original purchaser of the Products “Customer”). It shall neither exclude
nor limit a) any statutory rights of the Customer or b) any of the Customer’s rights against the seller/dealer of
the Product.
2.For the purposes of the Device, a twenty four (24) month period commencing on the date of purchase of the Device
by end user customer; and for the purposes of the Accessories, a six (6) month period commencing on the date of
purchase of the accompanying Device by end user customer (“the Warranty Period”).
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1588
3.This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer
of the Products. This Limited Warranty is only valid and enforceable by those Customers who have purchased the
Products in the UK.
4.Throughout the Warranty Period ø or its authorised agent will, at their discretion, without charge and subject to
Clause 7 repair or replace any defective Products.
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Repair or replacement may involve the use of functionally equivalent reconditioned unit. ø will return repaired
Products or replacement Products to the Customer in good working condition. All replaced faulty parts or
components will become the property of ø.
5.If ø repairs or replaces any Products, the repaired or replaced Products shall continue to be warranted for the remaining time of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
6.Before returning any Device, you are responsible for ensuring that you back up data and remove any personal information from the Device. ø is not responsible for any loss of data or removable storage media.
7.THIS WARRANTY SHALL NOT APPLY IN THE FOLLOWING CIRCUMSTANCES:
a.ø or its authorised agent was not notified by the Customer of the defect within fourteen (14) days after the
appearance of the defect within the Warranty Period; or
b.the Products were not returned to ø or its authorised service agent within (30) days after the appearance of the
defect within the Warranty Period; or
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conditions; corrosion; oxidation; unauthorised modifications or connections; unauthorised opening or repair; repair
by use of unauthorised spare parts; accidents; forces of nature; or other actions beyond the reasonable control of
ø (including but not limited to deficiencies in consumable parts, such as batteries which all by their nature have a
limited lifetime, and breakage or damage to the camera lens) unless the defect was caused directly by defects in
materials or workmanship. This Limited Warranty does not cover physical damage to the surface of the Products
including cracks or scratches on the LCD screen or camera lens; or
e.the Product serial number or IMEI number has been removed, defaced, altered or is illegible; or
f. the defect was caused by a defective function of the cellular network; or
g.the defeat was caused by the fact that the Products were used with or connected to an accessory not approved
or provided by ø or used in other than its intended use and where it can be shown by ø that such defect is not
the fault of the Products.
h.repairs performed by service centres that have not been authorised by ø.
8.In the event of Product failure, the customer should take the following actions:
c.deterioration of the Products due to normal wear and tear; or
a.Refer to the user manual in order to identify and possibly correct the problem.
d.use other than in accordance with the user manual; rough handling; exposure to moisture; dampness or extreme thermal or environmental conditions or a rapid change in such
b.If the problem cannot be resolved by reference to the user manual the Customer should return the Product to the place where it was purchased.
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9.THIS LIMITED WARRANTY STATES THE ENTIRE WARRANTY GIVEN BY ø TO THE CUSTOMER.
IN NO EVENT SHALL ø BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, TO THE FULLEST EXTENT THAT THOSE LOSSES OR DAMAGES CAN BE DISCLAIMED BY LAW. ø does not exclude or limit liability for personal injury or death resulting from its own negligence.
This Limited Warranty does not affect the Customer’s statutory rights in law specific to the country of
purchase, such rights remain protected. If you purchased the Products in the UK, this Limited Warranty is given
to you by Telefónica UK Limited registered office 260 Bath Road, Slough, Berkshire, SL1 4DX, UK.
My mobile broadband number
You’ll need your mobile broadband number
if you contact the customer service team for
help. If you’re on Pay & Go, you’ll also need it
to top up.
You’ll find it on the card you popped your
sim out of (and on your dispatch note, if you
bought it online).
Write it down in the box below, so you have
it handy.
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