Vertical Comdial MP5000 Business Communications System
Product Sheet
Enabling Telecommunications to Keep Pace
with Growing Enterprises – Economically
The MP5000 is the ideal telecommunications solution for growing organizations with
remote sites and road warriors, and with heavy intra-organizational calling and
conferencing requirements. It’s easily administered from a single point and supports
a broad spectrum of hard and soft endpoint mixes and advanced call handling applications. Add remote sites and users quickly and easily. Deploy advanced
next-generation SIP and IP functionality, from peer-to-peer video calling to unified
messaging, where it makes sense; preserve your existing telecommunications
infrastructure where it doesn’t.
PROVEN SOLUTION
The MP5000 delivers economical, scalable,
enhanced communications and lightning-fast
ROI. Whether your organization is growing in a
single large campus environment or by launching multiple offices throughout a region or a
continent, continued growth will depend
increasingly on efficient, economical communication across your entire enterprise. The
MP5000 has established its value in a broad
spectrum of business environments that
depend heavily on both voice and data communications. Examples include law firms, real
estate offices, marketing and advertising companies, auto dealerships, service businesses,
government agencies and many more.
The MP5000 makes sound business sense
because it delivers easily administered, economical VoIP telephony and advanced voice
applications and also supports existing
telecommunications infrastructure including
any mix of analog, digital and IP.
THE VALUE OF IP TELEPHONY
Merging the MP5000 and a TCP/IP telecommunications network yields a rock-solid VoIP
solution and a synergistic payoff: the power to
use sophisticated, easily customized computer
applications and existing network resources to
manage voice communications. Off-the-shelf
Vertical applications deliver a suite of
advanced call handling, call center and true
unified communications and messaging capabilities. Single-point administration via TCP/IP
from any point on the network provides visibility and surgical access into system performance by region, individual location, department or user. Plus, configuring new sites and
implementing moves, adds and changes is fast
and easy.
The MP5000 supports the latest standardsbased SIP/VoIP telephony, and is the ideal
telecommuting solution to support mobile
workers and stay-at-home personnel who opt
to work part time or to combat fast-rising
travel costs. Calling features and functions are
available in networked branches and remote
locations. Whether in the office or not, users
can access calls and messages from multiple
devices, including SIP phones via conventional
VPN connectivity, IP phones, digital phones,
mobile phones, fax, e-mail devices and more.
And because the MP5000 runs on a network,
it can provide helpful “presence management”
Vertical Comdial MP5000 Business Communications System
via SIP endpoints – visually showing the hook
status of all endpoints. The Edge 200 SIP softphone also supports video calling, private
enterprise instant messaging and much more.
SINGLE AND MULTI-SITE FLEXIBILITY
The MP5000 can be deployed by a certified
installer as a single-site or multi-site unified
solution. Its modular design scales quickly and
easily from a handful of users in a single office
up to a multi-site enterprise with thousands of
end-users, using virtually any combination of
endpoints.
Hot Desking Creates Virtual Office Space
The MP5000 can create personalized desks
for employees across the network through
“hot desking.” Hot desking enables multiple
employees to customize any workstation to
their personal preferences and credentials by
simply logging in. Hot desking is the ideal solution when employees outnumber work stations – situations that are common in real
estate, law enforcement, insurance claims
audits, sales, social work, inspection, career
and financial advising and training organizations and environments.
Ideal Telecommuting Solution
With an MP5000 IP solution the work can
move to the workers instead of the workers
moving to the work. The physical barriers to
communication that once required workers to
be in their offices are gone. Busy professionals
especially appreciate the convenience of softphone support using Edge 200 endpoint software, which enables them to make calls directly from a laptop or PC. Telecommuting enables
a flexible work structure that encourages
employee retention and reduces total office
space requirements. Increasingly attractive as
fuel costs increase, “Telecommuting more
than pays its way,” according to a recent state
of California telecommuting pilot program.1
The Value of IP Video
The MP5000 supports peer-to-peer IP video
calling and secure instant messaging (IM)
using the existing LAN/WAN infrastructure. As
a result, enterprises can realize a direct ROI
from savings in travel costs. Video facilitates
collaboration and can dramatically enhance
productivity by connecting people in an audiovisual environment who may be in different
time zones and speak different languages.
1 California
2 Requires
Government Code (CGC) Sections 14200–14203 and 15275–15279.
Text-to-Speech option.
CALL CONTROL AND MESSAGING
The MP5000 platform includes basic built-in
calling functions such as call forwarding and
caller ID for remote and home office workers
for single-site and multi-site installations. It
also includes built-in unified call distribution
(UCD) to meet call routing requirements.
Capabilities include linear and round robin station hunting and queuing ringing calls into
groups. An optional UCD report generation
application called UCD Reports is available.
VOICEMAIL OPTIONS
A suite of optional call-handling and messaging applications provides a wide range of
functions from basic voicemail to voice e-mail
and call recording.
Interchange
The Interchange Communications Suite of
applications increases productivity by consolidating voice and e-mail messaging and thirdparty fax into one easy-to-use Unified
Messaging (UM) platform. Interchange integrates with world-standard Microsoft Outlook®.
Users can handle voicemail just like e-mail
messages and record, save, delete, or forward
calls from their desktop. Users can even listen
to e-mail messages read aloud over the
phone.2 Other time-saving Interchange functions include auto-attendant, mailboxes, FindMe-Follow-Me, plus optional workgroup call
center features and call recording.
Corporate Office
The MP5000 Corporate Office option is a
basic messaging solution that includes autoattendant, enhanced voice messaging, call forwarding, custom greetings and more. This
cost-effective application also enables callers
to mark messages as urgent or private and
transfer to another extension or mobile phone.
DESKTOP MANAGEMENT SUITE
Vertical offers a suite of four Computer
Telephony Integration (CTI) applications for
the MP5000 that streamline call handling and
management across your LAN. These powerful
applications comply with TSAPI, TAPI and
CSTA standards and can be tailored to meet
the particular needs of an organization.
Impact Attendant
Designed for reception and operator console
applications, Impact Attendant displays the
status of all users on a PC monitor.
MP5000 System Capacity Range
Configuration
Minimum
Maximum
Overall System
1 chassis
1 slot (6 slots per chassis)
8 ports
5 chassis
30 slots
640 ports
IP Networking
1 hub and 1 node
1 hub and 60 nodes
SIP/H.323 Endpoints
1 Edge 300
1 Edge 200
1 iPrimo
400 endpoints (memory upgrade required)
400 endpoints (memory upgrade required)
200 endpoints
Impact Call
Provides call control and status reporting for
individuals across your network.
Impact Group
Provides call control and status reporting for
workgroups across the network.
Corporate Call
Integrated with Microsoft Outlook® for powerful call handling and messaging control; also
supports FrontRange Solutions GoldMine®.
CALL CENTER INTEGRATION
Virtually all businesses utilize a form of call
center. The MP5000 provides options to meet
a wide range of requirements.
QuickQTM
QuickQ is a sophisticated solution that automatically distributes incoming calls to the best
available resource. QuickQ includes powerful,
real-time monitoring and reporting tools that
measure call center performance.
Interchange Call Center Option
The Interchange Communications Suite Call
Center option provides basic routing and realtime reporting and administration capabilities
to informal workgroup call centers.
VERTICAL ENDPOINT SERIES
The MP5000 supports a wide range of Vertical
IP, digital and analog endpoints.
Edge 300 IP Phone
Its onboard SIP support
for peer-to-peer calling
makes the Edge 300 a
powerful endpoint for
busy professionals. Edge
300 features include an
intuitive, menu-driven LCD user interface,
speakerphone, headset port and built-in 2-port
Ethernet switch for PC and network connectivity. The Edge 300 is available with 12 or 24
programmable buttons illuminated with tricolor LEDS.
Edge 200 Softphone
The Vertical Edge
200 Softphone application transfers many
of the capabilities of
your office phone
plus
peer-to-peer
video calling to your
personal computer. All you need is a VPN connection to become a live extension off the primary site and access call handling applications
including conferencing, presence management, speed dialing and call forwarding.
Presto! You’re in the office…no matter where
you may be.
Edge 100 and iPrimo SCS IP Series
Simply plug an iPrimo endpoint directly into your
LAN or WAN and get fullfeatured VoIP connectivity
plus full digital feature
support. Features include
convenient, large-screen
interactive displays and hands-free operation.
Edge 100 and Impact SCS Digital Series
These digital speakerphone endpoints feature
excellent sound quality,
interactive 6 x 24 LCD
screens, Caller ID and
headset ports for handsfree operation. Both the
sleek Edge 100 and traditional Impact SCS
series include a 48-button console for offices
that require a live receptionist.
Scout II Wireless Multi-line Digital Telephone
The Scout II provides convenient mobile on-site
multi-line
communications with a calling feature set similar to the
Edge and Impact SCS
series of desk endpoints.
Vertical Comdial MP5000 Business Communications System
SPECIFY WITH CONFIDENCE
ABOUT VERTICAL COMMUNICATIONS, INC.
The MP5000 Business Communications
System supports your growing business with a
converged voice and data communications
solution that is flexible, expandable, costeffective and easy to use. The MP5000 is a
critical business asset that will drive revenue
and enhance the quality of customer service
while slashing your operating costs. It is a
robust, field-proven solution that provides a
ready platform for tomorrow’s technology
advancements. If you already own a Vertical
Comdial FX II phone system, the good news is
that it can be upgraded to MP5000 specifications through a simple CPU upgrade. .
Vertical Communications, Inc. is a leading
provider of next-generation IP-based voice and
data and digital communications systems for
business. Vertical combines voice and data
technologies with business process understanding to deliver integrated IP-PBX and application
solutions that enhance customer service and
business productivity. Vertical’s customers are
leading companies of all sizes — from small to
large and distributed — and include CVS/pharmacy®, Staples and Apria Healthcare. Vertical is
headquartered in Cambridge, Mass. and delivers
its solutions through a worldwide network of
systems integrators, resellers and distributors.
Vertical has established a track record of providing the world’s leading business organizations with powerful communications solutions
that improve efficiency and provide managers
with new information and metrics to increase
productivity and profitability. We’re eager to
show you how the MP5000 can enhance the
productivity of your employees and the service experience you provide to your customers.
For more information about the MP5000
Business Communications System please contact us at 800-266-3425. For other Vertical
solutions, please contact us at 800-914-9985
or visit our Website at www.vertical.com.
One Memorial Drive Cambridge, MA 02142
www.vertical.com
800-914-9985
0301-0001-0606
©2006 Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of
Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Comdial and Vertical Networks are registered trademarks of Vertical Communications, Inc. All other
brand and product names are used for identification only and are the property of their respective holders. Printed in the USA.
Vertical
Vertical Comdial
Comdial MP5000
MP5000™™
Typical
TypicalBusiness
BusinessCommunications
CommunicationsSystem
SystemConfigurations
Configuration
MP5000 SIP
Configuration
MP5000 Digital
Configuration
MP5000 Converged
Configuration
Unified
Messaging
Unified
Messaging
Messaging
Digital
Endpoints
Digital
Endpoints
Headquarters
Headquarters
Headquarters
MP5000
Edge300
MP5000
MP5000
Teleworkers
Edge300
PSTN
PSTN
IP
IP
PSTN / ISDN
Edge200
Home Office
MP5000
Edge200
Edge300
Edge200
Edge300
MP5000
MP5000
Branch Office
Digital
Endpoints
Digital
Endpoints
Edge200
Branch Office
Branch Office
1. DIGITAL BUSINESS COMMUNICATIONS
• Enhanced messaging
• Digital endpoint choices
• ISDN networking
• Expandable
2. SIP Communications
DIGITAL BUSINESS COMMUNICATIONS plus:
• Presence management
• Video calling
• Secure enterprise instant messaging
• Shared voice and data infrastructure
3. FUTURE-PROOFING
SIP COMMUNICATIONS plus:
• Multi-protocol endpoint support (analog,
digital, SIP and traditional VoIP)
• Leverage investment in digital and analog
infrastructure
• Deploy SIP and/or VoIP endpoints and
networking where needed
• Migrate to next-generation platforms
Vertical Comdial MP5000 Business Communications System
SYSTEM FEATURES
MULTI-CHASSIS EXPANSION OPTIONS
All Call Paging
Fiber-Multimode, distance 1.5 km
ANI/DNIS Support
Connectors
Automatic Route Selection
• SC duplex
Background Music
• Chassis Ribbon Connection
Battery Backup
• Chassis SCSI Connection
Call Costing and SMDA Reports
Call Forwarding
Conferencing (7 Party)
Digital Wireless Telephone Support
Direct Inward Dialing (DID)
Direct Inward System Access (DISA)
Disconnect Supervision
DSS Status Button
E&M Tie Line support
E911 Line Type
CHASSIS CONFIGURATION
One Chassis: 6 Universal Slots, 1 Fixed Expansion
Slot
Two Chassis: 12 Universal Slots, 2 Fixed Expansion
Slots
Three Chassis: 18 Universal Slots, 3 Fixed
Expansion Slots
Four Chassis: 24 Universal Slots, 4 Fixed Expansion
Slots
Five Chassis: 30 Universal Slots, 5 Fixed Expansion
Slots
Enhanced Night Mode
External Paging Interface
SPECIFICATIONS
Flexible Station Numbering Plan
Codec Transcoding: G.711, G.723.1, G.729
Hot-Desking
PC-Based Configurator
Industry Standard Telephone Support
IP Endpoint Support: Edge 300, Edge 200, iPrimo
Interface (TSAPI) Support
Digital Endpoint Support: Edge 100, Impact Classic,
Impact SCS, Scout II Wireless
ISDN-PRI Interface Support
Line Groups
Meet-Me Answer Page
IP Transport and Management Protocols: SIP,
TCP/IP, UDP, HTTP, RTP, RTCP
Meet-Me Conferencing
Supported Protocols: RFC2833, TSAPI, TAPI, CSTA,
QSIG
Modem Support
External Paging Port: 1 plus 4 Dry Contact Relays
Multiple Redial
FCC Part 68 Registered
Music Interface
FCC Part 15 Class A RF Emissions Compliant
Music on Hold
Environmental:
Networking (Both IP and ISDN)
• Ambient Operating Temperature: 0°–40°C
Paging Access
• Hum: 90% non-condensing
Power Failure Transfer
Self Diagnostics
• Heat Dissipation: 1,474 BTUs per hour
Chassis Dimensions:
Station Hunting
• Height: 13 1516 in.
Station Speed Dial
• Width: 19 in. with standard mounting bracket
System Speed Dial
• Depth 1438 in.
System Status Reports
One Memorial Drive, Cambridge, MA 02142
www.vertical.com
800-914-9985
Power Supply: 117 VAC, 60 Hz, 6A