Wolf | Cooktop Island Hood | Troubleshooting guide | Wolf Cooktop Island Hood Troubleshooting guide

C OOKTOP L OW-P ROFILE H OODS
U SE & C ARE I NFORMATION
CONTENTS
Introducing Wolf Cooktop Low-Profile Hoods
3
Safety Instructions & Precautions
4
Wolf Cooktop Low-Profile Hood Features
6
Wolf Cooktop Low-Profile Hood Use & Care
8
Troubleshooting Guide
13
Service Information
14
Wolf Warranty
15
As you read this Use & Care Information,
take particular note of the CAUTION and
WARNING symbols when they appear.
This information is important for safe and
efficient use of the Wolf equipment.
signals a situation where minor injury or
product damage may occur if you do not
follow instructions.
states a hazard that may cause serious
injury or death if precautions are not
followed.
In addition, this Use & Care Information may
signal an IMPORTANT NOTE which highlights
information that is especially important.
WOLF ® is a registered trademark of Wolf Appliance, Inc.
I N T R O D U C I N G WO L F C O O K TO P L OW- P R O F I L E H O O D S
T H A N K YO U
Your purchase of a Wolf cooktop low-profile
hood attests to the importance you place upon
the quality and performance of your cooking
equipment. We understand this importance
and have designed and built your ventilation
hood with quality materials and workmanship
to give you years of dependable service.
We know you are eager to start cooking, but
before you do, please take some time to read
this Use & Care Information. Whether you are
a beginning cook or an expert chef, it will be
to your benefit to familiarize yourself with the
safety practices, features, operation and care
recommendations of the Wolf cooktop lowprofile hood.
IMPORTANT NOTE: Wolf cooktop low-profile
hoods are recommended for use with Wolf
induction, electric and gas cooktops and integrated modules. For ranges and rangetops, a
Wolf Pro ventilation hood is recommended.
C O N TA C T
I N F O R M AT I O N
Wolf Customer
Service:
800-332-9513
Website:
wolfappliance.com
We appreciate your choice of a Wolf Appliance
product and welcome any suggestions or
comments you may have. To share your
opinions with us, please call 800-332-9513.
Your Wolf ventilation hood is protected by a
warranty that is one of the finest in the
industry. Take a moment to read the warranty
statement on page 15 and refer to it should
service become necessary.
3
S A F E T Y INSTRUCTIONS AND PREC AUTIONS
IMPORTANT NOTE: READ AND SAVE
THESE INSTRUCTIONS.
Suitable for use in household
cooking area.
Take care when using cleaning
agents or detergents.
Two people are required for
proper installation.
To reduce the risk of injury, disconnect power before servicing.
To reduce risk of fire and to
properly exhaust air, be sure to
duct air outside. Do not vent
exhaust air into spaces within
walls or ceilings or into attics,
crawl spaces or garages.
To reduce the risk of fire or electric
shock, do not use this fan with any
solid-state speed control device.
TO REDUCE THE RISK OF A
COOKTOP GREASE FIRE:
A) Never leave surface units unattended at high settings. Boilovers
cause smoking and greasy spillovers
that may ignite. Heat oils slowly on
low or medium settings.
B) Always turn hood ON when
cooking at high heat or when
cooking flaming foods (i.e. Crepes
Suzette, Cherries Jubilee, Peppercorn Beef Flambe’).
C) Clean ventilating fans frequently.
Grease should not be allowed to
accumulate on fan or filter(s).
D) Use proper pan size. Always use
cookware appropriate for the size of
the surface element.
4
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY TO
PERSONS, OBSERVE THE
FOLLOWING:
A) Use this unit only in the manner
intended by the manufacturer. If you
have any questions, contact the
manufacturer.
B) Before servicing or cleaning unit,
switch power OFF at service panel
and lock panel to prevent power
from being switched on accidentally.
When the service disconnecting
means cannot be locked, securely
fasten a prominent warning device,
such as a tag, to the service panel.
TO REDUCE THE RISK OF INJURY
TO PERSONS IN THE EVENT OF A
GREASE FIRE, OBSERVE THE
FOLLOWING:
A) SMOTHER FLAMES with a closefitting lid, cookie sheet, or metal
tray, then turn off the burner. BE
CAREFUL TO PREVENT BURNS.
If the flames do not go out immediately EVACUATE AND CALL THE
FIRE DEPARTMENT.
B) NEVER PICK UP A FLAMING PAN
– you may be burned.
C) DO NOT USE WATER, including
wet dish-cloths or towels – a violent
steam explosion will result.
D) Use an extinguisher ONLY if:
You know you have a Class ABC
extinguisher, and you already
know how to operate it.
The fire is small and contained in
the area where it started.
The fire department is being called.
You can fight the fire with your
back to an exit.
HEAT SENTRY:
For general ventilating use only.
Do not use to exhaust hazardous
or explosive material and vapors.
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY TO
PERSONS, OBSERVE THE
FOLLOWING:
A) Installation work and electrical
wiring must be done by qualified
person(s) in accordance with all
applicable codes and standards
including fire-rated construction.
B) Sufficient air is needed for proper
combustion and exhausting of gases
through the flue (chimney) of fuel
burning equipment to prevent back
drafting. Follow the heating equipment manufacturer’s guideline and
safety standards such as those
published by the National Fire
Protection Association (NFPA), and
the American Society for Heating,
Refrigeration and Air Conditioning
Engineers (ASHRAE), and the local
code authorities.
C) When cutting or drilling into wall
or ceiling, do not damage electrical
wiring and other hidden utilities.
This product is equipped with a
thermostat which may start blower
automatically. To reduce the risk of
injury and to prevent power from
being switched on accidentally,
switch power OFF at service panel
and lock or tag service panel.
Use only with ventilation hood cord
connection kits that have been
investigated and found acceptable
for use with this model hood.
AUTOMATICALLY OPERATED DEVICE.
IMPORTANT NOTE: TO REDUCE THE
RISK OF INJURY, DISCONNECT FROM
POWER SUPPLY BEFORE SERVICING.
THE UNIT IS EQUIPPED WITH AN
INTEGRAL DISCONNECTING SWITCH
LOCATED INSIDE THE BLOWER
HOUSING.
Proper maintenance of the ventilation hood will assure proper
performance of the unit.
Avoid using food products that
produce flames under the ventilation
hood.
INTEGRAL
DISCONNECTING
SWITCH
D) Ducted fans must always be
vented to the outdoors.
To reduce the risk of fire, use only
metal ductwork.
Dimensions in parentheses are in
millimeters unless otherwise specified.
5
W O L F C O O K TO P L OW- P R O F I L E H O O D F E A T U R E S
L OW- P R O F I L E WA L L H O O D S
Heavy-duty stainless steel construction with
classic stainless steel finish
500 CFM Internal blower included with (I)
models
Model CTEWH30I
In-line or remote blower options for Models
CTEWH36 and CTEWH45
Front-mounted electronic controls with
digital indicator
Telescopic flue fits 8' (2.4 m) to 9' (2.7 m)
ceilings
Internal blower (I) models can be used in a
non-ducted application using an accessory
charcoal recirculating filter
Transition with backdraft damper included
Four-speed blower control
Filter clean indicator lets you know when
grease filter needs cleaning
Model CTEWH36(I)
Heat sentry feature automatically turns unit
ON when heat is sensed and automatically
adjusts blower speed
Delay-off mode automatically turns unit off
UL listed to US and Canadian safety
standards
Two and five year residential warranty
Sealed halogen lighting with three settings
Stainless steel filter cover(s) with
dishwasher safe aluminum mesh grease
filter(s)
Model CTEWH45(I)
L O W- P R O F I L E WA L L H O O D
Model CTEWH36 shown
Telescopic
chimney flue
Classic stainless
steel finish
Heavy-duty stainless
steel construction
Contemporary
low-profile design
Front mounted
electronic controls
Aluminum mesh
grease filter(s)
6
Halogen
lighting
Location of rating
plate (above filter)
Digital indicator
W O L F C O O K TO P L OW- P R O F I L E H O O D F E A T U R E S
L OW- P R O F I L E I S L A N D H O O D
Heavy-duty stainless steel construction with
classic stainless steel finish
Telescopic flue fits 8' (2.4 m) to 9' (2.7 m)
ceilings
500 CFM Internal blower included
Can be used in a non-ducted application
using an accessory charcoal recirculating
filter
Front-mounted electronic controls with
digital indicator
Transition with backdraft damper included
Four-speed blower control
Filter clean indicator lets you know when
grease filters need cleaning
Delay-off mode automatically turns unit off
Model CTEIH42I
UL listed to US and Canadian safety
standards
Two and five year residential warranty
WOLF
WA R R A N T Y
Sealed halogen lighting with three settings
Stainless steel filter covers with dishwasher
safe aluminum mesh grease filters
Wolf products are
covered by a two
and five year
residential warranty
(exclusions apply).
See warranty
details at the end
of this guide.
Heat sentry feature automatically turns unit
ON when heat is sensed and automatically
adjusts blower speed
L O W- P R O F I L E I S L A N D H O O D
Model CTEIH42I
Telescopic
chimney flue
Classic stainless
steel finish
Heavy-duty stainless
steel construction
Contemporary
low-profile design
Front mounted
electronic controls
Aluminum mesh
grease filters
Halogen
lighting
Location of rating
plate (above filters)
Dimensions in parentheses are in
millimeters unless otherwise specified.
Digital indicator
7
W O L F C O O K TO P L OW- P R O F I L E H O O D U S E & C A R E
H E AT S E N T RY T H E R M O S T A T
H O O D CONTROLS
Your hood is equipped with a HEAT SENTRY™
thermostat. This thermostat is a device that
will turn on or increase the speed of the
blower if it senses excessive heat above the
cooking surface.
The Wolf cooktop low-profile hood is operated
using the touch control pads on the front face
of the hood. Refer to the illustration below.
If the blower is OFF, it turns the blower ON
to HIGH speed.
If the blower is ON at a lower speed setting,
it increases the blower speed to HIGH.
When the temperature level drops to normal,
the blower will return to its original setting.
L) LIGHTS. Touch the pad once to turn the
lights ON, touch a second time to turn the
lights ON to a brighter level and touch a
third time to turn the lights OFF.
1) A touch activates the blower motor at the
first speed (icon is illuminated). Press the
pad for about two seconds to turn the
blower OFF.
2) Activates the blower at the second speed.
3) Activates the blower at the third speed.
The HEAT SENTRY thermostat can start
the blower even if the hood is turned OFF.
When this occurs, it is impossible to turn
the blower OFF with its switch. If you
must stop the blower, do it from the main
electrical panel.
4) Activates the blower at the fourth speed.
A) Touch the pad to set a TIMER which keeps
the blower operating at the current speed
for 10 minutes.
F) FILTER. After 30 hours of operation, the
icon is illuminated to indicate that the
grease filter(s) must be cleaned. After 120
hours, the icon flashes to indicate that the
grease filter(s) must be cleaned and the
charcoal filter replaced. To reset the hour
counter, touch (F) while the icon is
illuminated or flashing.
Hood controls
8
W O L F C O O K TO P L OW- P R O F I L E H O O D U S E & C A R E
G R E A S E F I LT E R ( S )
30" (762) and 36" (914) low-profile wall hoods
have one aluminum mesh grease filter and the
45" (1143) wall hood has two. The low-profile
island hood also has two grease filters.
The grease filter(s) should be cleaned at
regular intervals, depending on use. The (F)
icon in the hood controls will illuminate to
indicate when the grease filter(s) should be
cleaned. This indicator light comes on after
approximately 30 hours of operation. To reset
the hour counter, touch the (F) control pad
while the icon is illuminated.
IMPORTANT NOTE: You may need to clean
the filter(s) more often if your cooking style
generates large amounts of grease, like frying
foods or wok cooking.
G R E A S E F I LT E R R E M O VA L
To access the filter(s), gently press up on the
front edge and allow the panel to rotate
downward as shown in the illustration below.
Push the handle outward and pull the filter
downward to remove.
The aluminum mesh filter(s) and stainless steel
filter cover(s) are dishwasher safe and are
designed to fit most dishwashers. Place filter(s)
and filter cover(s) into the dishwasher at
approximately 140˚F (60˚C), or hand wash,
using a biodegradable detergent.
When filter(s) are dry, reinstall using the
reverse procedure.
IMPORTANT NOTE: DO NOT operate the
ventilation hood without the filter(s). This may
cause damage to the blower or other internal
components of the hood.
Grease filter removal—wall hood
shown
9
W O L F C O O K TO P L OW- P R O F I L E H O O D U S E & C A R E
C H A R C OA L F I L T E R
If the ventilation hood in used in a recirculating
application, the charcoal filter must be
replaced at regular intervals. The (F) icon in
the hood controls will flash to indicate when
the charcoal filter needs to be replaced. This
indicator light flashes after approximately 120
hours of operation. To reset the hour counter,
press the (F) control pad while the icon is
flashing.
C H A R C O A L F I LT E R R E M O VA L
First remove the grease filter(s). To access the
filter(s), gently press up on the front edge and
allow the panel to rotate downward as shown
in the illustration on page 9. Push the handle
outward and pull the grease filter downward to
remove.
Then remove the charcoal filter as shown in
illustrations below. Push the catch towards the
inside and turn the charcoal filter so that the
two filter clips slip out of their seats.
Install the new charcoal filter using the reverse
procedure.
Charcoal filter removal—wall hood
10
Charcoal filter removal—island hood
W O L F C O O K TO P L OW- P R O F I L E H O O D U S E & C A R E
HALOGEN L I G H T I N G
Wolf cooktop low-profile wall and island hoods
use halogen light bulbs.
Replacement halogen bulbs are available
through your Wolf dealer. To obtain local dealer
information, visit the Showroom Locator
section of our website, wolfappliance.com.
HALOGEN BULB REPLACEMENT
Always switch off the electrical supply
before carrying out any operation on the
appliance.
To replace the halogen light bulbs: Open the
light cover by pressing in the slots as shown in
the illustration below. Replace with halogen
bulbs of the same type.
IMPORTANT NOTE: Use a paper towel when
handling the replacement halogen bulb to keep
oil on fingers from touching the bulb. Failure
to do this will cause the bulb to burn out at
first use.
ACCESSORIES
Optional accessories are available
through your
Wolf dealer. To
obtain local dealer
information, visit
the Showroom
Locator section of
our website,
wolfappliance.com.
Halogen bulb removal
Dimensions in parentheses are in
millimeters unless otherwise specified.
11
W O L F C O O K TO P L OW- P R O F I L E H O O D U S E & C A R E
GENERAL C A R E
S I G N AT U R E
POLISH
Signature Polish
is available from
Signature Limited
Laboratory,
P. O. Box 13436,
Dayton, Ohio
45413-0436, or
call 877-376-5474
(toll free).
12
Most surfaces of your cooktop low-profile
hood are stainless steel. Although resistant to
most stains, it is not totally impervious to
damage. Salt and some cooking liquids may
pit and stain the surface. Always remove these
spills immediately.
CLEANING
Using a clean cloth or sponge, wipe with warm
water and mild detergent. Rinse and dry
immediately. Apply protective polish, always
in the same direction as the grain.
IMPORTANT NOTE: Do not use steel wool
pads or abrasive cleaners; they will permanently scratch the surface.
Spray Degreasers: Removes fingerprints and
greasy spatters. Spray on a cloth and wipe the
surface. Buff dry immediately to avoid streaks.
Hard Water Stains: Use white vinegar and
water.
Protective Polish: Apply to the surface to
maintain luster and protect from some food
stains. Use a soft, non-abrasive stainless steel
cleaner like Signature Polish (see side note)
and apply with a soft lint-free cloth.
T R O U B L E S H O OT I N G G U I D E
T R O U B L E S H O OT I N G G U I D E
P RO B L E M
POSSIBLE SOLUTION
Blower and lights
do not operate
A fuse in your home may be blown or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Electrical connections at the electrical box may be made
incorrectly. Contact your installer.
Blower runs but lights
will not operate
Halogen light bulb(s) may have burned out.
The fuse for the light bulb socket may have blown.
Switch operation may be faulty.
Blower does not function,
but lights are operational
Connect the blower directly to a supply cord, by-passing the hood.
Excessive blower speed
and/or noise
Check to be sure that the blower wheel is not hitting the side of
the housing. Adjust if necessary.
C O N TA C T
I N F O R M AT I O N
Wolf Customer
Service:
800-332-9513
Website:
wolfappliance.com
If the blower motor runs, contact a Wolf authorized service center
to check switch and control board operation.
Check and tighten blower mounting hardware if necessary.
Check for obstructions in the damper flap or ductwork.
Check for excessive length of the duct run, number of transitions
and elbows and duct diameter.
Dimensions in parentheses are in
millimeters unless otherwise specified.
13
S E RV I C E I N F O R M A T I O N
S E RV I C E I N F O R M A T I O N
C O N TA C T
I N F O R M AT I O N
Wolf Customer
Service:
800-332-9513
Website:
wolfappliance.com
When requesting information, literature,
replacement parts or service, always refer to
the model and serial number of your ventilation hood. This information is found on the
product rating plate located on the underside
of the hood, above the grease filter(s). The
filter(s) must be removed to access the rating
plate. Refer to the illustrations on pages 6–7.
Record the rating plate information below for
future reference.
Model Number
Serial Number
Installation Date
Wolf Authorized Service Center and Phone
P R O D U C T R E G I S T R AT I O N
Register your new Wolf product today so that
we may ensure your satisfaction. You may
register by one of the following options:
1) Mail in the completed Wolf Product
Registration Card.
2) Register online at wolfappliance.com.
3) Register by phone by calling the Wolf
Customer Service Department at
800-332-9513.
The model and serial numbers of your appliance are printed on the enclosed Wolf Product
Registration Card. If you provide us with your
e-mail address, we will send you exciting new
product updates and recipes as they become
available, along with information on special
events.
Wolf Dealer and Phone
B E F O R E C A L L I N G F O R S E RV I C E
Before calling your Wolf authorized service
center, refer to the Troubleshooting Guide on
page 13. Check the household fuse or circuit
breaker to see if it has been blown or tripped
and that the electrical connection to the appliance has not been disconnected. A power
outage may also have caused a disruption in
service.
The information and images in this book are the
copyright property of Wolf Appliance, Inc., an
affiliate of Sub-Zero, Inc. Neither this book nor
any information or images contained herein may
be copied or used in whole or in part without the
express written permission of Wolf Appliance,
Inc., an affiliate of Sub-Zero, Inc.
©Wolf Appliance, Inc. all rights reserved.
14
Wolf Appliance Products Limited Warranty
RESIDENTIAL USE ONLY
FULL TWO YEAR WARRANTY*
For two years from the date of original installation, your Wolf Appliance product warranty covers all parts and labor
to repair or replace any part of the product that proves to be defective in materials or workmanship. All service
provided by Wolf Appliance under the above warranty must be performed by a Wolf Appliance authorized service
center, unless otherwise specified by Wolf Appliance. Service will be provided in the home during normal business
hours.
LIMITED THIRD THROUGH FIFTH YEAR WARRANTY
From the third through fifth year from the date of original installation, Wolf Appliance will repair or replace the
following parts that prove to be defective in materials or workmanship. Labor to remove and replace defective
parts is not covered. Wolf Appliance recommends that you use a Wolf Appliance authorized service center to
perform such service.
Gas Burners (excluding appearance), Electric Heating Elements, Blower Motors (vent hoods), Electronic
Control Boards, Magnetron Tubes and Induction Generators
LIMITED LIFETIME WARRANTY
For the life of the product, Wolf Appliance will repair or replace any outdoor gas grill body or hood that rusts
through due to defective material or workmanship. Labor to remove and replace defective parts is not covered.
Wolf Appliance recommends that you use a Wolf Appliance authorized service center to perform such service.
TERMS APPLICABLE TO EACH WARRANTY
The warranty applies only to products installed for normal residential use. The warranty applies only to products
installed in any one of the fifty states of the United States, the District of Columbia or the ten provinces of Canada.
This warranty does not cover any parts or labor to correct any defect caused by negligence, accident or improper
use, maintenance, installation, service or repair.
THE REMEDIES DESCRIBED ABOVE FOR EACH WARRANTY ARE THE ONLY ONES THAT WOLF APPLIANCE, INC. WILL PROVIDE, EITHER UNDER THIS WARRANTY OR UNDER ANY WARRANTY ARISING BY
OPERATION OF LAW. WOLF APPLIANCE, INC. WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER
WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other
legal rights that vary from state to state.
To receive parts and/or service and the name of the Wolf Appliance authorized service center nearest you,
contact Wolf Appliance, Inc., P. O. Box 44848, Madison, Wisconsin 53744; check the Contact & Support section
of our website, wolfappliance.com, or call 800-332-9513.
*Stainless Steel (classic, platinum and carbon) doors, panels and product frames are covered by a limited 60 day
parts and labor warranty for cosmetic defects.
15
WOLF APPLIANCE, INC.
812507 / 04308007
5 / 2008
P. O . B O X 4 4 8 4 8
MADISON, WI 53744
800-332-9513
W O L FA P P L I A N C E . C O M
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