USER MANUAL French Door Models Chapter heading 1 congratulations contents Dear customer, Congratulations and thank you for choosing our refrigerator. We are sure you will find your new appliance a pleasure to use. Before you use the appliance, we recommend that you read through the entire user manual, which provides the description of the appliance and its functions. To avoid the risks that are always present when you use an electrical appliance, it is important that the appliance is installed correctly and that you read the safety instructions carefully to avoid misuse and hazards. We recommend that you keep this instruction booklet for future reference and pass it on to any future owners. After unpacking the appliance, please check that it is not damaged. If in doubt, do not use the appliance but contact your local customer care centre. Important safety instructions . . . . . . . . . . . . . 3 General warnings . . . . . . . . . . . . . . . . . . 4 WHE5100 features . . . . . . . . . . . . . . . . 5 WHE5000 features . . . . . . . . . . . . . . . . . 6 Installing your new appliance . . . . . . . . . . . . 7 Ventilation around your appliance. . . . . . . . . . 7 Installing your refrigerator . . . . . . . . . . . . . 7 Fitting the handles . . . . . . . . . . . . . . . . 8 Initial start-up . . . . . . . . . . . . . . . . . . . . 9 Electronic display controls . . . . . . . . . . . . . 10 Controlling the temperature . . . . . . . . . . . 10 Changing the freezer temperature . . . . . . . . 10 Changing the refrigerator temperature . . . . . . 10 Quick freeze function . . . . . . . . . . . . . 10 Freezer temperature alarm . . . . . . . . . . . 10 Door alarm . . . . . . . . . . . . . . . . . . 10 Child Lock . . . . . . . . . . . . . . . . . . 10 Drinks chill timer . . . . . . . . . . . . . . . . 11 Energy efficiency . . . . . . . . . . . . . . . 11 Normal mode . . . . . . . . . . . . . . . 11 Eco mode . . . . . . . . . . . . . . . . . 11 Holiday mode . . . . . . . . . . . . . . . 11 Other features . . . . . . . . . . . . . . . . . . 11 Using your appliance . . . . . . . . . . . . . . . 12 SpillSafe™ glass shelves . . . . . . . . . . . . 12 Wine Rack . . . . . . . . . . . . . . . . . . 12 Door storage bins . . . . . . . . . . . . . . . 12 Dairy compartment . . . . . . . . . . . . . . 12 Crisper bin . . . . . . . . . . . . . . . . . . 12 Twist Ice & Serve . . . . . . . . . . . . . . . 12 Freezer Bins . . . . . . . . . . . . . . . . . . 13 Care and maintenance . . . . . . . . . . . . . . 14 Changing the light bulb . . . . . . . . . . . . 14 Cleaning the appliance . . . . . . . . . . . . 14 Troubleshooting . . . . . . . . . . . . . . . . . . 15 Warranty . . . . . . . . . . . . . . . . . . . . 19 Conditions of use This appliance is intended to be used in household and similar applications such as: •staff kitchen areas in shops, offices and other working envionments. •farm houses. •by clients in hotels, motels and other residential type environments. •bed and breakfast type environments •Catering and similar non-retail applications TIPS & INFORMATION Important – CHECK FOR ANY DAMAGES OR MARKS If you find the refrigerator is damaged or marked, you must report it within 7 days if you wish to claim for damage/marks under the manufacturers warranty. This does not affect your statutory rights. ENVIRONMENTAL TIPS Information on disposal for users • Most of the packing materials are recyclable. Please dispose of those materials through your local recycling depot or by placing them in appropriate collection containers. • If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal. BEFORE YOU CALL Please ensure you read the instruction manual fully before you call for service, or a full service fee could be applicable. 2 Contents Important safety instructions Please read the user manual carefully and store in a handy place for later reference. Pass the user manual on to new owners of the refrigerator. The symbols you will see in this booklet have these meanings: WARNING This symbol indicates information concerning your personal safety CAUTION This symbol indicates information on how to avoid damaging the refrigerator TIPS & INFORMATION This symbol indicates tips and information about use of the refrigerator ENVIRONMENTAL TIPS This symbol indicates tips and information about economical and ecological use of the refrigerator WARNING • When you dispose of your old refrigerators and freezers, remove any doors. Children can suffocate if they get trapped inside. • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. • Don’t use a steam cleaner. If live components come into contact with condensing steam, they may short-circuit or cause an electric shock. • Do not use mechanical devices or other means to accelerate the defrosting process other than those recommended by the manufacturer • This appliance contains insulation formed with flammable blowing gases.Avoid safety hazards by carefully disposing of this appliance’. • If pressurised aerosol containers bear the word ‘flammable’ and/or a small flame symbol, do not store them inside any refrigerator or freezer. If you do so you may cause an explosion. R600a refrigerant warning • This appliance may contain flammable R600a refrigerant. Avoid safety hazards by carefully installing, handling, servicing and disposing of this appliance. If your appliance contains R600a it will be indicated on the rating plate inside the appliance. • Ensure that the tubing of the refrigerant circuit is not damaged during transportation and installation. • In the event any damage accidentally occurs, keep the appliance away from open fires and any devices that produce sparks or arcs and luminaries during normal or abnormal operation, and unplug the appliance at the power point. Call authorised service for necessary action and advice. • Leaking refrigerant may ignite vent area if leak occurs. • The room for installing appliance must be at least 1m3 per 8g of refrigerant. The amount and type of refrigerant in the appliance can be found on the rating plate inside the appliance. • In Queensland the authorised service person MUST hold a gas work authorisation for hydrocarbon refrigerants to carry out servicing or repairs which involve the removal of covers. • Do not damage the refrigerant circuit. • Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer. WARNING It is hazardous for anyone other than an authorised service person to service this appliance. In Queensland the authorised service person MUST hold a gas work authorisation for hydrocarbon refrigerants to carry out servicing or repairs which involve the removal of covers. Safety 3 GENERAL WARNINGS Read the following carefully to avoid damage or injury This symbol indicates never to do this This symbol indicates always do this It is important to use your refrigerator safely. Check these safety points before using your refrigerator. The appliance must be plugged into its own dedicated 220-240V, 50Hz AC electrical outlet. The plug must be accessible when the refrigerator is in position. It is essential the power point is properly earthed to ground. Consult a qualified electrician if you are unsure. Don’t use extension cords or adapter plugs with this refrigerator. If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. Unplug the appliance before cleaning and before changing the light bulb to avoid electric shock. Never unplug the refrigerator by pulling the electrical cord as this may damage it. Grip the plug firmly and pull straight out. Choose a location for your refrigerator that isn’t too cold. The ambient room temperature should be above 10°C. Stand your refrigerator in a dry place – avoid areas of high moisture or humidity. Don’t put the refrigerator in frosty or unprotected areas like a garage or on the verandah. Don’t plug your refrigerator into a timer fitted to the power point. Do not put the refrigerator in direct sunlight, near stoves, fires or heaters. Do not put the refrigerator on an uneven surface. Do not store flammable materials on or under the appliance, e.g. aerosols. Do not store explosive substances, such as aerosol cans with a flammable propellant, in this appliance. 4 Safety Never store fizzy drinks in the freezer compartment. Never try to repair the refrigerator yourself, only use a qualified or authorised service person for repairs. Never use electric heaters or dryers to defrost the freezer because you can receive an electric shock. When transporting and installing the refrigerator, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction. When installed correctly, your refrigerator should: – Have adequate space at the back and sides for air circulation (refer to page 5). – Be vertically aligned to the surrounding cupboards. – Have doors that will self-close from a partially open position. Note: You must read these warnings carefully before installing or using the refrigerator. If you need assistance, contact your Customer Care Department. The manufacturer will not accept liability, should these instructions or any other safety instructions incorporated in this book be ignored. WHE5100 features 1 2 chillstream 3 4 5 6 alarm alarm reset reset quick quick freeze freeze drinks drinks chill chill eco/ eco/ holiday holiday freezer freezer fridge fridge sensor Electronic controls 7 8 9 10 1 Refrigerator light 2 Twin dairy compartments 3 Electronic temperature controls 4 Blue feature lighting 5 Adjustable door bins 6 Adjustable glass shelves 7 Bottle/wine rack 8 Humidity controls 9 Crisper bins on telescopic slides 10 Bottle/can bins 11 Egg Tray (not shown) 12 Adjustable rollers 12 5 3 1 4 2 1 Twist & serve ice cube tray 2 Freezer storage tray 3 Ice bin with scoop (inside freezer drawer) 4 Top freezer drawer on telescopic extension slides 5 Removable bottom freezer drawer mounted on pull out freezer door Features 5 WHE5000 features 2 3 4 chillstream 1 2 3 4 5 6 7 5 6 8 9 7 10 12 13 14 15 16 1 Refrigerator light 2 Twin dairy compartments 3 Electronic temperature controls 4 Blue feature lighting 5 Adjustable door bins 6 Adjustable glass shelves 7 Bottle/wine rack 8 Humidity controls 9 Crisper bins on telescopic slides 10 Bottle/can bins 11 Egg Tray (not shown) 12 Freezer storage tray 13 Twist & serve ice cube tray 14 Ice bucket and scoop (in side drawer not illustrated) 15 Two freezer drawers on telescopic slides. 16 Adjustable rollers 6 Installation alarm reset quick freeze drinks chill eco/ holiday freezer fridge Electronic controls installing your new appliance Adequate ventilation around your refrigerator. Installing your refrigerator The diagram below shows the recommended airspace to allow for ventilation of your refrigerator. If 5 mm side clearance, the fridge cabinet must sit at least 5mm proud of kitchen cabinetry for doors to open. A 5 mm side clearance requires 50 mm rear clearance and 50–90mm clearance above. If you don’t have a cupboard with a rear gap, the recommended clearance area on top increases from 50mm to 90mm (x) and from 32mm to 72mm (y). When positioned in a corner area, spacing of at least 300mm on the sides will allow the doors to open enough to enable the removal of bins and shelves. Your new refrigerator should arrive with the front adjustable rollers wound down, to tilt the top backwards by about 10mm from upright. This will allow your freezer drawer to self-close, providing a consistent closed seal. 10 -15mm 50mm 5mm 5mm (rear gap) Recommended airspace CABINET (x) (y) Diagram 1 Height adjustable front rollers Fixed rear rollers CAUTION 300mm 300mm Diagram 2 NOTE: Doors are designed to sit proud of cabinetry (not flush). The clearances shown above are the recommended minimum clearances. The clearance at the rear must not exceed 75mm. The rollers are designed for forward or backward movement only. They are not castors. Moving the refrigerator sideways may damage your floor and the rollers. 1. Roll the refrigerator into place. 2. The top of the refrigerator should be tilted back by 10mm (see diagram on left). This will allow the doors to self-close providing a consistent door seal. 3. If the refrigerator isn’t tilted back, you can adjust the two front rollers by turning the large, plastic roller nut. (see diagram below). One turn of the nut increases the height of the refrigerator by 10mm. If you have difficulty turning the roller nut, have someone tilt the refrigerator back, so you have better access. Alternatively, you can access the rollers from the side, using a flat screwdriver. (See diagram below). Large plastic roller nut Large plastic roller nut Installation 7 FITTING THE HANDLES 4.Check the alignment of the refrigerator to the surrounding cupboards to see if it is level. You can adjust the level with the rollers as detailed in step 3. Aligned to cupboards ie. even gap Aligned to cupboards ie. even gap Top of refrigerator is level ie. horizontal Top of refrigerator is level ie. horizontal 1. Remove the handles from the packaging 2.Fit the refrigerator handle by aligning the handle with the mounting locations on the door (as shown below in illustration A). Ensure that the handle end marked “TOP” is aligned with the top mounting location on the door. 3.Pull the handle down until you hear a “click” 4.Repeat this with the other refrigerator handle. Adjust front rollers for uneveness of floor eg. wind this roller down or up Adjust front rollers for uneveness of floor eg. wind this roller down or up 5. If you find your refrigerator rocks from corner to corner, it means your floor is uneven. Find a piece of plastic or hardboard etc. and pack it firmly under the roller. 6. On certain floor surfaces the refrigerator may roll forward during operation. A “Roller Stop”, which is provided, can be placed under the front rollers. A (refrigerator handles) 5. Next, fit the freezer handle (B). (model WHE5100 only) Roller stop Roller Stop 7. You may now need to fine-tune the installation by repeating Steps 3, 4 and 5. B (freezer handle) A (top) B (right) 8 Installation 6.Align the freezer handle with the mounting location on the freezer door, ensuring that the end marked “Right” is aligned with the mounting location on the right side of the door. 7.Pull the handle to the left until you hear a “click” 8. Clean your refrigerator thoroughly following the instructions on page 15 and wipe off any dust that has accumulated during shipping. 9.Plug your refrigerator straight into its own power point and never use a double adapter. 10. Before you put any food in your refrigerator, it is recommended you leave it on for 2 or 3 hours to check it is running properly and the appropriate temperature is reached. initial start-up Congratulations! You have successfully installed your new refrigerator. Refrigerators work by transferring heat from the food inside to the outside air. This operation makes the back and sides of the refrigerator (particularly at start-up) feel warm – which is normal. A cooling coil is located behind the rear wall of the freezer section. This coil cools and removes moisture from the air inside. Avoid placing food against the air vents in the refrigerator, as it affects the efficient circulation. If the door is opened frequently, a light frosting will occasionally occur on the freezer’s interior. This is normal and will clear after a few days.If the freezer door is accidentally kept open, a heavy frost will coat the inside walls and should be removed. Your new refrigerator uses a high-speed compressor, along with other energy-efficient components, which may make unusual sounds. These sounds simply indicate your refrigerator is working how it should. They include: • Compressor running noises; • Air movement noise from the small fan motor; • A gurgling sound, similar to water boiling; • A popping noise, heard during automatic defrosting; and • A clicking noise, prior to compressor start-up. Initial start-up 9 electronic display controls The LCD panel has a blue backlight and 6 touch buttons. When the power is first turned on, you will see the default settings, with the backlighting on. alarm reset quick freeze drinks chill eco/ holiday freezer fridge sensor alarm reset quick freeze drinks chill eco/ holiday Controlling the temperature We recommend that when you start your refrigerator for freezer the first time, the temperature for the refrigerator is set to 3°C and the freezer to -18°C. If you want to change the temperature, follow the instructions below. Make only small adjustments and wait 24 hours to see if it’s correct. Checking the softness of ice cream is a good indication if your freezer is the right temperature, while feeling the coldness of water kept in the refrigerator is a good way of checking the temperature of the food compartment. Freezer temperature alarm If the alarm fridgesounds for no apparent reason, check whether anything is keeping the door open. If the freezer becomes too warm due to the freezer door being left open or warm food being placed too close to the temperature sensor, sensor a buzzer will sound. NOTE: When you set a temperature, you set an average temperature for the whole refrigerator cabinet. Temperatures inside each compartment may vary, depending on how much food you store and where you place it. High or low room temperature may also affect the actual temperature inside the refrigerator. If no button has been pressed for some time there may be a delay of up to 2 seconds before the display responds, this is normal and is a part of the display design to reduce the chance of accidental changes.. The icon adjacent to the alarm reset button, the freezer set temperature and bar graph fridgewill all flash, until the alarm freezer reset button is pressed. Once pressed, the alarm disable icon adjacent to the alarm button will illuminate for 50 minutes, or until the temperature drops to an acceptable sensor level. Make sure nothing is holding the freezer door open and move any warm food away from the temperature sensor. If the freezer is still too warm after 50 minutes, the alarm will sound again, indicating that something may be wrong with the refrigerator. Changing the freezer temperature Press the freezer button to make the freezer colder in 1°C steps. Once the maximumquick of -23°C is reached, the display alarm freeze willresetreturn to -14°C with the next press of the button. The bar graph gets smaller with colder freezer settings. drinks eco/ alarm reset drinks chill QUICK freeze function Use the quick freeze function when you add a large amount of food to the freezer compartment. This freezes the food quickly but does not affect the temperature in the refrigerator compartment. To use this function, press the quick freeze button once. An animated icon will light up. The quick freeze function will now operate for 90 minutes. If you want to turn the quick freeze function off before 90 minutes have passed, simply press the quick freeze button again. The icon will disappear and the freezer will return to normal operation. chill holiday freezer fridge sensor Changing the refrigerator temperature Press the fridge button to make the refrigerator colder in quick 1°C steps. freeze Once 0°C is reached, the display will return to 7°C with the next button press. The bar graph gets smaller eco/ with colderholiday refrigerator settings. freezer fridge alarm reset quick freeze drinks chill eco/ holiday NOTE: The freezer temperature alarm can be reset for 12 hours by pressing the alarm reset button continuously for 10 seconds. Door alarm If the fridge door is left open for more than two minutes, the alarm will buzz and an arrow pointing to an open door will flash, along with the temperature setting and bar graph. If you want to leave the door open while you load the refrigerator, you can turn the alarm off for 8 minutes by pressing the alarm reset button. If the door is left open for more than 30 minutes, the light will automatically turn off to save energy. To turn the light back on simply close and reopen the door. Child Lock Press and hold the freezer and fridge buttons together to activate the child lock. This will disable the display to alarm quick prevent accidental changes to settings. To turn the child lock reset freeze off, press and hold the freezer and fridge buttons together. drinks chill eco/ holiday freezer fridge sensor sensor 10 Electronic controls electronic display controls Drinks chill timer The drinks chill timer is used to quickly chill a bottle. Place the bottle in the freezer and the timer can be set for a minimum of 5 minutes to a maximum of 30 minutes. To set, simply press the drinks chill button repeatedly for the number of minutes (in 5-minute intervals). Once set, an animated icon appears beside the drinks chill button, with a timer that counts down one minute at a time. You can change the time or turn the timer off even after the countdown has started. A buzzer will tell you when the time is finished and the icon will flash until the alarm reset button is pressed. If your drink is not cold enough, reset the drinks chillalarm reset function (remembering the drink is already partially chilled). alarm reset quick freeze drinks chill eco/ holiday freezer fridge drinks chill freezer Suggested chilling times: • 10 minutes for cans of drink sensor • 20 minutes for bottles of wine • 30 minutes for bottles of soft drink. Energy efficiency Your refrigerator has been designed to be energy-efficient and can operate in three modes: Normal, Eco and Holiday. • Eco mode Eco mode is the default mode of your refrigerator. The leaf icon will automatically appear when your refrigerator is operating in eco mode. alarm reset quick freeze drinks chill eco/ holiday freezer • Holiday mode Use this button when you go on holiday or leave the house for long periods of time. The refrigerator goes to default setting temperature (-18°C, +3°C) if the temperature was set colder than the default temperature and minimizes defrosting to save energy. To put the refrigerator into holiday mode press the eco/holiday mode button once. An aeroplane icon will appear. The holiday mode will operate until the button is pressed again or the refrigerator door is opened. The refrigerator will then revert back to the previous setting. quick freeze eco/ holiday fridge NOTE: Opening the freezer drawer/door won’t effect the operation of either Eco or Holiday modes. Eco and Holiday Modes minimise defrosting to save energy, while sensor maintaining your temperature settings. Other special refrigerator features • Independent control of the compressor and fan to provide the best performance. • Extra cooling depending on the number of times the door is opened. • Automatically adjusts defrost time when the door is not frequently opened. NOTE: Display malfunctions may be due to brief power supply interruptions. If this occurs, turn the refrigerator off at the power point and wait 5 minutes. The refrigerator pressure will need time to equalise before you turn the refrigerator on again. fridge • Normal mode Normal mode is used when you require extra cooling for your storage or when the refrigerator door is opened sensor frequently. The ‘normal’ text will automatically appear on the electronic display when your refrigerator is operating in normal mode. Normal mode is activated when: •The freezer compartment temperature setting is colder than -18°C •The fresh food compartment temperature setting is colder than +3°C •The fast freeze function is activated •The door alarm is activated •The freezer temperature alarm is activated alarm reset quick freeze drinks chill eco/ holiday freezer fridge sensor Electronic controls 11 USing your refrIgerator FEATURES This section tells you how to make the most of the many useful features - cleaning instructions can be found on page 15. Crisper bin Use the crisper bin to store vegetables, fruit or smallgoods. Change the humidity by sliding the humidity control. SpillSafe™ glass shelves Humidity control Storing vegetables Store vegetables in the crisper bin and remember to set the humidity control to more humid (closed). Spillsafe™ glass shelves keep spills on the shelf. A shelf retaining system minimises accidental movement of shelves and they can be adjusted to various heights. Spillsafe™ glass shelves are not to be used as slide out shelves. To remove the shelves, gently pull them forward until the shelf comes out. Wire wine rack The wine rack can be used to store various types of bottles like wine or beer. Bottles should be stored with the bottom end towards the back of the refrigerator. Door storage bins The door storage bins adjust to meet different storage needs. All the door bins are completely removable for cleaning. If you want to remove or adjust a bin, lift it over the support lugs on the inner door panel. To replace, push the bin down over the support lugs to lock it in place. Dairy compartment Use the dairy compartment to store foods like butter, margarine and cheeses. The compartment is slightly warmer than the rest of the refrigerator compartment, while the lid provides protection against odours. 12 Using your appliance Storing fruit & smallgoods Store fruit and smallgoods in the crisper bin and remember to set the humidity control to less humid (open). Removal 1. Remove the crisper bin(s) by pulling forward, then up and forward again, lifting the bin off the slides. Push the extension slides back into the refrigerator. To refit 1. Slide the bin into place over the telescopic slides 2. Push the bin in until it stops, noting that the bin will not be closed all the way. 3. Open the bin to access the finger tabs at the ends on each side of the bin. Use your thumb and forefinger to Iift the bin over the end of the slide and clip in place. 4. Fully close the bin. The end of slide must be clipped into place TWIST ICE AND SERVE To use, remove the tray, fill with water and place back in the freezer. Once ice has formed (approximately 3 hours) simply twist the knob at the front clockwise until the ice drops into the bin below. USing your refrIgerator FREEZER BINS The bins are mounted on telescopic extension slides, to enable full access to the contents. A clear plastic front provides easy visibility of the contents. To remove the bins for cleaning, 1. Empty food from the bins. 2. Remove the bins by pulling forward and lifting the front to unhook from the slides. Once you have removed the bins, ensure the slides are pushed back so they are fully closed. CAUTION Never store solvents or flammable materials like nail polish remover or lighter fluid inside your refrigerator. They will affect the life of the plastic components and may taint stored food. WARNING Never close the door while the telescopic slides are extended. It may damage the slide and/or the refrigerator or cause the slide to become disengaged from the refrigerator. CAUTION To clean a crisper or freezer bin with telescopic extension slides, simply wipe with a damp cloth and warm soapy water. Never immerse the cover in water, as this could affect the operation of the slide. To refit 1. With the runners pushed in all the way. 2. Slide the bin into place over the telescopic slides and under the shelf. Push the bin in until it stops, noting that the bin will not be closed all the way. 3. Open the bin to access the finger tabs at the ends on each side of the bin. Use your thumb and forefinger to Iift the bin over the end of the slide and clip in place. 4. Fully close the bin. Freezer BOTTOM BIN (WHE5100 MODEL) To remove the bin, pull the drawer out until it is open all the way then lift bin out from the front of the bin. When refitting insert the rear of the bin first then lower into position. When replacing the bins after cleaning, we recommend fitting the lower bin first. Using your appliance 13 MAINTAINING your refrIgerator Changing the light bulb 1. Switch off the power at the power point and remove the cord by pulling the plug. 2. Carefully unclip the light cover by pulling the light cover tab at the rear, towards you. 3. Unscrew the light bulb and replace it with a new bulb of the same type and wattage. If, when you remove the light bulb the small rubber “O” ring comes out with the bulb, fit the “O” ring over the new bulb and screw bulb into the socket (see diagram at bottom of page). WARNING ever insert your finger into the light bulb socket to check N for the presence of the “O” ring. 4.Replace the light cover by hooking the lugs into the front of the housing and pressing the rear of the cover up until it clips in. 5. Wait 5 minutes to ensure pressures in the refrigeration system are equalised, before turning the refrigerator on at the power point. TIPS & INFORMATION Ensure the ‘O’ ring is in place before replacing the bulb. • Doors - cabinet & painted doors An occasional wipe over with a clean, damp cloth will help remove finger marks. You should only clean the doors with lukewarm, soapy water and a soft cloth. Rinse with clean water and then wipe the surface with a soft, clean cloth to remove any soapy residue. NOTE: Only wash plastic parts or decorative trim with warm (not hot) water using an unscented detergent. CAUTION Do not use stainless steel cleaners, abrasive pads or other cleaners as they are likely to scratch the surface. Damage to this product after delivery is not covered by your warranty. • Interior You should clean the appliance interior regularly. It will be easiest to clean when the food supply is low. Wash the interior with a soft cloth and use an unscented mild soap with lukewarm water. Thoroughly dry all surfaces and removable parts. Avoid getting water on appliance controls. If you have taken out any removable parts, replace them and switch the power on before restocking the appliance with food. Naturally, you should keep the interior of your appliance hygienic by promptly and thoroughly wiping up any food spills. Do not use a steam cleaner. If live components come into contact with condensing steam, they may shortcircuit or cause an electric shock. • Door seals Take care to keep door seals clean. Sticky food and drink can cause seals to stick to the cabinet and tear when you open the door. Wash seal with a mild detergent and warm water. Rinse thoroughly and dry. CAUTION Light bulb “O” ring Light socket Cleaning the appliance WARNING Before cleaning: Turn appliance off at the power point, then remove power cord from socket. This will make sure there is no chance of getting an electric shock. • Doors – stainless steel This stainless steel has a special advanced protective coating that eases the removal of marks such as finger prints and water spots. To keep your stainless steel appliance looking at its best, you should clean it regularly. You should only clean the stainless steel doors with luke-warm soapy water and a soft cloth, rinsing with clean water and then wipe the surface with clean water and a soft clean cloth to remove soap residue. 14 Care & maintenance Never use hot water, solvents, commercial kitchen cleaners, aerosol cleaners, metal polishes, caustic or abrasive cleaners, or scourers to clean this appliance, as they will damage it. Many commercially available cleaning products and detergents contain solvents that will damage your refrigerator. When cleaning, use only a soft cloth with an unscented mild soap and lukewarm water. If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service. You may locate the problem, sparing yourself from inconvenience, saving time and money. problem solution Refrigerator is not operating • Check that the power cord is plugged into the power outlet properly and that the outlet is switched ‘ON’. • Try running another appliance from the power outlet. If no power is coming from the outlet you may have blown a fuse or tripped a circuit of your household power supply. • Try adjusting the temperature control to a slightly “colder” position. • It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time after the appliance is switched on. Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can provide a seemingly high level of sound which is quite normal. Normal operational sounds include: • Occasional gurgling, similar to water boiling. • Air flow noise (air circulates because of a small fan). • A popping noise heard during automatic defrost. • A clicking noise heard just before the compressor starts (this is just the automatic switching action of the temperature control, turning the compressor on or off). Other strange sounds may mean that you need to check and take action. For example, noises may mean that: • The cabinet is not level. • The floor is uneven or weak. • Bottles are badly placed and rattling. • There are vibrations from an object on top of or behind or beside the refrigerator. • The back of the refrigerator cabinet is touching the wall. Remember it is quite normal for noise to seem louder just after the refrigerator starts operating. • The interior may need cleaning. • Some foods produce odours. • Some containers and wrapping can cause odours. • Ask yourself if the odour started about the same time you started storing something unusual. Your new refrigerator has a large fridge and freezer section to keep cool. So it is normal to frequently hear the sound of the motor. However, to keep operation to a minimum check the following: • Are doors kept open too long or too often? • Are controls set too cold? See ‘Controlling the temperature’ on pages 11. • Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually mean a lot more work for your refrigerator. • If the day is hot or the room is very warm, the refrigerator will need to run more than normal. • The refrigerator will run more that normal just after you install it or when it has been turned off for a long time. • Check that the appliance has enough clearance at the sides, back and top. Refer to the installation instructions on page 7. • Refer to ‘Controlling the temperature’ on pages 11. • You may have kept the door open too long or too frequently. • Food containers or packaging may be holding a door open. • Refer to ‘Controlling the temperature’ on page 11. • Increase the temperature to avoid high energy consumption. Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the inside of the freezer. If a frost develops, remove it and take care to properly close the doors. The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or the drain tube may not be properly positioned to direct water into this tray. You may need to pull the refrigerator away from the wall to check the tray and tube. Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on. When there is refrigerator/freezer noise If there are odours inside the refrigerator When the motor seems to run more than expected If the temperature in the refrigerator is too warm If the temperature in the refrigerator is too cold If heavy frosting occurs in the freezer If water drips on the floor Fridge does not exit holiday mode If the doors will not close • Check whether the top of the refrigerator is tilted back 10-15mm to allowthe doors to self close. • Check whether something is holding the door open. It is normal for the french doors to momentarily open and re-close when the food storage compartment door is closed. If the french doors stay open, the refrigerator needs to be tilted backwards a little further. If you call a service person to solve this problem you will be charged for the cost of the service call, this is not a warranty fault. Check bins are positioned correctly on slides after cleaning. If you still require service If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest Electrolux approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the model number, 9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment. Troubleshooting 15 notes 16 Notes notes Notes 17 notes 18 Notes Warranty FOR SALES IN AUSTRALIA AND NEW ZEALAND APPLIANCE: REFRIGERATION This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance. 1. In this warranty: (a)‘acceptable quality’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL; (b)‘ACL’ means Schedule 2 to the Competition and Consumer Act 2010; (c)‘Appliance’ means any Electrolux product purchased by you and accompanied by this document; (d) ‘ASC’ means Electrolux authorised service centres; (e)‘Electrolux’ means Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand; (f)‘major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Electrolux, at its discretion, to repair an Appliance during the Warranty Period; (g)‘Warranty Period’ means the Appliance is warranted against manufacturing defects in Australia and New Zealand for 24 months and for the Appliance’s compressor, condenser, evaporator and drier, an additional 36 months parts only warranty applies, following the date of original purchase of the Appliance; (h)‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning. 2.This warranty only applies to Appliances purchased and used in Australia or New Zealand and used in normal domestic applications and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia or New Zealand. 3.During the Warranty Period Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux or its ASC may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux. This warranty does not apply to light globes, batteries, filters or similar perishable parts. 4.Parts and Appliances not supplied by Electrolux are not covered by this warranty. 5. To the extent permitted by law, you will bear the cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. If you reside outside of the service area, you will bear the cost of: (a) travel of an authorised representative; (b)transportation and delivery of the Appliance to and from Electrolux or its ASC. In all instances, unless the Appliance is transported by Electrolux or an Electrolux authorised representative, the Appliance is transported at the owner’s cost and risk while in transit to and from Electrolux or its ASC. 6.Proof of purchase is required before you can make a claim under this warranty. 7.You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Electrolux is not liable in the following situations (which are not exhaustive): (a) the Appliance is damaged by: (i) accident (ii) misuse or abuse, including failure to properly maintain or service (iii) normal wear and tear (iv) power surges, electrical storm damage or incorrect power supply (v) incomplete or improper installation (vi) incorrect, improper or inappropriate operation (vii) insect or vermin infestation (viii)failure to comply with any additional instructions supplied with the Appliance; (b) the Appliance is modified without authority from Electrolux in writing; (c)the Appliance’s serial number or warranty seal has been removed or defaced; (d)the Appliance was serviced or repaired by anyone other than Electrolux, an authorised repairer or ASC. 8.This warranty, the contract to which it relates and the relationship between you and Electrolux are governed by the law applicable where the Appliance was purchased. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply. 9.To the extent permitted by law and subject to your non-excludable statutory rights and warranties, Electrolux excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or non use of the Appliance. 10.For Appliances and services provided by Electrolux in Australia, the Appliances come with a guarantee by Electrolux that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates. 11.At all times during the Warranty Period, Electrolux shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it. 12.For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. 13.To enquire about claiming under this warranty, please follow these steps: (a)carefully check the operating instructions, user manual and the terms of this warranty; (b) have the model and serial number of the Appliance available; (c) have the proof of purchase (e.g. an invoice) available; (d) telephone the numbers shown below. 14.You accept that if you make a warranty claim, Electrolux and its ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. Important Notice Before calling for service, please ensure that the steps listed in clause 13 above have been followed. FOR SERVICE or to find the address of your nearest state service centre in Australia Please call 13 13 49 For the cost of a local call (Australia only) FOR SERVICE or to find the address of your nearest authorised service centre in New Zealand Free call 0800 10 66 10 (New Zealand only) SERVICE AUSTRALIA ELECTROLUX HOME PRODUCTS www.electrolux.com.au SERVICE NEW ZEALAND ELECTROLUX (NZ) Limited www.electrolux.co.nz FOR SPARE PARTS or to find the address of your nearest state spare parts centre in Australia Please call 13 13 50 For the cost of a local call (Australia only) FOR SPARE PARTS or to find the address of your nearest state spare parts centre in New Zealand Free call 0800 10 66 20 (New Zealand only) GFR_Warr_Aug13 Warranty 19 For more information on all Westinghouse appliances, or for dimension and installation information, call into your retailer, phone or email our customer care team or visit our website: AUSTRALIA phone: 1300 363 640 fax: 1800 350 067 email:customercare@electrolux.com.au web:www.westinghouse.com.au NEW ZEALAND phone: 09 573 2384 fax: 0800 363 600 email:customercare@electrolux.co.nz web:www.westinghouse.co.nz TOP SERVICE Top Service encompasses the after sales service provided by The Electrolux Group to consumers including delivery, home service and spare parts. Westinghouse. We are part of the Electrolux family. Share more of our thinking at www.electrolux.com © 2013 Electrolux Home Products Pty Ltd ABN 51 004 762 341 WMAN_FDFRI_Oct13_R Part number: 1458424
advertising