Westinghouse | WHE5000 | User manual | Westinghouse WHE5000 User manual

French Door Models
Chapter heading 1
Dear customer,
Congratulations and thank you for choosing our refrigerator.
We are sure you will find your new appliance a pleasure
to use. Before you use the appliance, we recommend that
you read through the entire user manual, which provides
the description of the appliance and its functions.
To avoid the risks that are always present when you use
an electrical appliance, it is important that the appliance is
installed correctly and that you read the safety instructions
carefully to avoid misuse and hazards.
We recommend that you keep this instruction booklet
for future reference and pass it on to any future owners.
After unpacking the appliance, please check that it is not
damaged. If in doubt, do not use the appliance but
contact your local customer care centre.
Important safety instructions . . . . . . . . . . . . . 3
General warnings . . . . . . . . . . . . . . . . . . 4
WHE5100 features . . . . . . . . . . . . . . . . 5
WHE5000 features . . . . . . . . . . . . . . . . . 6
Installing your new appliance . . . . . . . . . . . . 7
Ventilation around your appliance. . . . . . . . . . 7
Installing your refrigerator . . . . . . . . . . . . . 7
Fitting the handles . . . . . . . . . . . . . . . . 8
Initial start-up . . . . . . . . . . . . . . . . . . . . 9
Electronic display controls . . . . . . . . . . . . . 10
Controlling the temperature . . . . . . . . . . . 10
Changing the freezer temperature . . . . . . . . 10
Changing the refrigerator temperature . . . . . . 10
Quick freeze function . . . . . . . . . . . . . 10
Freezer temperature alarm . . . . . . . . . . . 10
Door alarm . . . . . . . . . . . . . . . . . . 10
Child Lock . . . . . . . . . . . . . . . . . . 10
Drinks chill timer . . . . . . . . . . . . . . . . 11
Energy efficiency . . . . . . . . . . . . . . . 11
Normal mode . . . . . . . . . . . . . . . 11
Eco mode . . . . . . . . . . . . . . . . . 11
Holiday mode . . . . . . . . . . . . . . . 11
Other features . . . . . . . . . . . . . . . . . . 11
Using your appliance . . . . . . . . . . . . . . . 12
SpillSafe™ glass shelves . . . . . . . . . . . . 12
Wine Rack . . . . . . . . . . . . . . . . . . 12
Door storage bins . . . . . . . . . . . . . . . 12
Dairy compartment . . . . . . . . . . . . . . 12
Crisper bin . . . . . . . . . . . . . . . . . . 12
Twist Ice & Serve . . . . . . . . . . . . . . . 12
Freezer Bins . . . . . . . . . . . . . . . . . . 13
Care and maintenance . . . . . . . . . . . . . . 14
Changing the light bulb . . . . . . . . . . . . 14
Cleaning the appliance . . . . . . . . . . . . 14
Troubleshooting . . . . . . . . . . . . . . . . . . 15
Warranty . . . . . . . . . . . . . . . . . . . . 19
Conditions of use
This appliance is intended to be used in household and
similar applications such as:
•staff kitchen areas in shops, offices and other working
•farm houses.
•by clients in hotels, motels and other residential type
•bed and breakfast type environments
•Catering and similar non-retail applications
If you find the refrigerator is damaged or marked, you must
report it within 7 days if you wish to claim for damage/marks
under the manufacturers warranty. This does not affect your
statutory rights.
Information on disposal for users
• Most of the packing materials are recyclable.
Please dispose of those materials through your local
recycling depot or by placing them in appropriate
collection containers.
• If you wish to discard this product, please contact your
local authorities and ask for the correct method of disposal.
Please ensure you read the instruction manual fully
before you call for service, or a full service fee could
be applicable.
2 Contents
Important safety instructions
Please read the user manual carefully and store in a
handy place for later reference. Pass the user manual
on to new owners of the refrigerator.
The symbols you will see in this booklet have these meanings:
This symbol indicates information concerning your
personal safety
This symbol indicates information on how to avoid
damaging the refrigerator
This symbol indicates tips and information about use
of the refrigerator
This symbol indicates tips and information about
economical and ecological use of the refrigerator
• When you dispose of your old refrigerators and freezers,
remove any doors. Children can suffocate if they get
trapped inside.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not
play with the appliance.
• Don’t use a steam cleaner. If live components come into
contact with condensing steam, they may short-circuit or
cause an electric shock.
• Do not use mechanical devices or other means to accelerate
the defrosting process other than those recommended by the
• This appliance contains insulation formed with flammable
blowing gases.Avoid safety hazards by carefully disposing
of this appliance’.
• If pressurised aerosol containers bear the
word ‘flammable’ and/or a small flame
symbol, do not store them inside any
refrigerator or freezer. If you do so you may
cause an explosion.
R600a refrigerant warning
• This appliance may contain flammable R600a refrigerant.
Avoid safety hazards by carefully installing, handling,
servicing and disposing of this appliance. If your appliance
contains R600a it will be indicated on the rating plate
inside the appliance.
• Ensure that the tubing of the refrigerant circuit is not
damaged during transportation and installation.
• In the event any damage accidentally occurs, keep the
appliance away from open fires and any devices that
produce sparks or arcs and luminaries during normal or
abnormal operation, and unplug the appliance at the
power point. Call authorised service for necessary action
and advice.
• Leaking refrigerant may ignite vent area if leak occurs.
• The room for installing appliance must be at least 1m3 per
8g of refrigerant. The amount and type of refrigerant in
the appliance can be found on the rating plate inside
the appliance.
• In Queensland the authorised service person MUST hold a
gas work authorisation for hydrocarbon refrigerants to carry
out servicing or repairs which involve the removal of covers.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
It is hazardous for anyone other than an authorised
service person to service this appliance. In Queensland
the authorised service person MUST hold a gas work
authorisation for hydrocarbon refrigerants to carry out
servicing or repairs which involve the removal of covers.
Safety 3
Read the following carefully to avoid damage or injury
This symbol indicates never to do this
This symbol indicates always do this
It is important to use your refrigerator safely. Check these
safety points before using your refrigerator.
The appliance must be plugged into its own
dedicated 220-240V, 50Hz AC electrical outlet.
The plug must be accessible when the refrigerator is
in position.
It is essential the power point is properly earthed
to ground. Consult a qualified electrician if you are
Don’t use extension cords or adapter plugs with
this refrigerator.
If the power supply cord is damaged, it must be
replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
Unplug the appliance before cleaning and before
changing the light bulb to avoid electric shock.
Never unplug the refrigerator by pulling the electrical
cord as this may damage it. Grip the plug firmly and
pull straight out.
Choose a location for your refrigerator that isn’t
too cold. The ambient room temperature should be
above 10°C.
Stand your refrigerator in a dry place – avoid areas
of high moisture or humidity.
Don’t put the refrigerator in frosty or unprotected
areas like a garage or on the verandah.
Don’t plug your refrigerator into a timer fitted to
the power point.
Do not put the refrigerator in direct sunlight, near
stoves, fires or heaters.
Do not put the refrigerator on an uneven surface.
Do not store flammable materials on or under the
appliance, e.g. aerosols.
Do not store explosive substances, such as aerosol
cans with a flammable propellant, in this appliance.
4 Safety
Never store fizzy drinks in the freezer compartment.
Never try to repair the refrigerator yourself, only use
a qualified or authorised service person for repairs.
Never use electric heaters or dryers to defrost the
freezer because you can receive an electric shock.
When transporting and installing the refrigerator,
care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
Keep ventilation openings in the appliance enclosure
or in the built-in structure clear of obstruction.
When installed correctly, your refrigerator should:
– Have adequate space at the back and sides for
air circulation (refer to page 5).
– Be vertically aligned to the surrounding cupboards.
– Have doors that will self-close from a partially
open position.
Note: You must read these warnings carefully before
installing or using the refrigerator. If you need assistance,
contact your Customer Care Department. The manufacturer
will not accept liability, should these instructions or any other
safety instructions incorporated in this book be ignored.
WHE5100 features
Electronic controls
1 Refrigerator light
2 Twin dairy compartments
3 Electronic temperature controls
4 Blue feature lighting
5 Adjustable door bins
6 Adjustable glass shelves
7 Bottle/wine rack
8 Humidity controls
9 Crisper bins on telescopic slides
10 Bottle/can bins
11 Egg Tray (not shown)
12 Adjustable rollers
1 Twist & serve ice cube tray
2 Freezer storage tray
3 Ice bin with scoop (inside freezer drawer)
4 Top freezer drawer on telescopic extension slides
5 Removable bottom freezer drawer mounted
on pull out freezer door
Features 5
WHE5000 features
1 Refrigerator light
2 Twin dairy compartments
3 Electronic temperature controls
4 Blue feature lighting
5 Adjustable door bins
6 Adjustable glass shelves
7 Bottle/wine rack
8 Humidity controls
9 Crisper bins on telescopic slides
10 Bottle/can bins
11 Egg Tray (not shown)
12 Freezer storage tray
13 Twist & serve ice cube tray
14 Ice bucket and scoop (in side drawer not illustrated)
15 Two freezer drawers on telescopic slides.
16 Adjustable rollers
6 Installation
Electronic controls
installing your new appliance
Adequate ventilation around your refrigerator.
Installing your refrigerator
The diagram below shows the recommended airspace to
allow for ventilation of your refrigerator.
If 5 mm side clearance, the fridge cabinet must sit at least
5mm proud of kitchen cabinetry for doors to open. A 5
mm side clearance requires 50 mm rear clearance and
50–90mm clearance above. If you don’t have a cupboard
with a rear gap, the recommended clearance area on
top increases from 50mm to 90mm (x) and from 32mm to
72mm (y). When positioned in a corner area, spacing of
at least 300mm on the sides will allow the doors to open
enough to enable the removal of bins and shelves.
Your new refrigerator should arrive with the front adjustable
rollers wound down, to tilt the top backwards by about
10mm from upright. This will allow your freezer drawer
to self-close, providing a consistent closed seal.
10 -15mm
(rear gap)
Diagram 1
Height adjustable
front rollers
Fixed rear rollers
Diagram 2
NOTE: Doors are designed to sit proud of cabinetry (not
flush). The clearances shown above are the recommended
minimum clearances. The clearance at the rear must not
exceed 75mm.
The rollers are designed for forward or backward
movement only.
They are not castors. Moving the refrigerator sideways may
damage your floor and the rollers.
1. Roll the refrigerator into place.
2. The top of the refrigerator should be tilted back by
10mm (see diagram on left). This will allow the doors
to self-close providing a consistent door seal.
3. If the refrigerator isn’t tilted back, you can adjust the
two front rollers by turning the large, plastic roller nut.
(see diagram below). One turn of the nut increases
the height of the refrigerator by 10mm. If you have
difficulty turning the roller nut, have someone tilt
the refrigerator back, so you have better access.
Alternatively, you can access the rollers from the side,
using a flat screwdriver. (See diagram below).
Large plastic
roller nut
Large plastic
roller nut
Installation 7
4.Check the alignment of the refrigerator to the
surrounding cupboards to see if it is level. You can
adjust the level with the rollers as detailed in step 3.
Aligned to
ie. even gap
Aligned to
ie. even gap
Top of refrigerator
is level ie. horizontal
Top of refrigerator is
level ie. horizontal
1. Remove the handles from the packaging
2.Fit the refrigerator handle by aligning the handle with
the mounting locations on the door (as shown below in
illustration A). Ensure that the handle end marked “TOP”
is aligned with the top mounting location on the door.
3.Pull the handle down until you hear a “click”
4.Repeat this with the other refrigerator handle.
Adjust front rollers
for uneveness of floor
eg. wind this roller
down or up
Adjust front rollers
for uneveness of
floor eg. wind this
roller down or up
5. If you find your refrigerator rocks from corner to corner,
it means your floor is uneven. Find a piece of plastic or
hardboard etc. and pack it firmly under the roller.
6. On certain floor surfaces the refrigerator may roll
forward during operation. A “Roller Stop”, which is
provided, can be placed under the front rollers.
A (refrigerator handles)
5. Next, fit the freezer handle (B). (model WHE5100 only)
Roller stop
Roller Stop
7. You may now need to fine-tune the installation by
repeating Steps 3, 4 and 5.
B (freezer handle)
A (top)
B (right)
8 Installation
6.Align the freezer handle with the mounting location on
the freezer door, ensuring that the end marked “Right” is
aligned with the mounting location on the right side of
the door.
7.Pull the handle to the left until you hear a “click”
8. Clean your refrigerator thoroughly following the
instructions on page 15 and wipe off any dust that has
accumulated during shipping.
9.Plug your refrigerator straight into its own power point
and never use a double adapter.
10. Before you put any food in your refrigerator, it is recommended you leave it on for 2 or 3 hours to check
it is running properly and the appropriate temperature
is reached.
initial start-up
Congratulations! You have successfully installed your new
Refrigerators work by transferring heat from the food inside
to the outside air. This operation makes the back and sides
of the refrigerator (particularly at start-up) feel warm – which
is normal.
A cooling coil is located behind the rear wall of the freezer
section. This coil cools and removes moisture from the air
Avoid placing food against the air vents in the refrigerator,
as it affects the efficient circulation. If the door is opened
frequently, a light frosting will occasionally occur on the
freezer’s interior. This is normal and will clear after a few
days.If the freezer door is accidentally kept open, a heavy
frost will coat the inside walls and should be removed.
Your new refrigerator uses a high-speed compressor,
along with other energy-efficient components, which may
make unusual sounds. These sounds simply indicate your
refrigerator is working how it should. They include:
• Compressor running noises;
• Air movement noise from the small fan motor;
• A gurgling sound, similar to water boiling;
• A popping noise, heard during automatic defrosting;
• A clicking noise, prior to compressor start-up.
Initial start-up 9
electronic display controls
The LCD panel has a blue backlight and 6 touch buttons.
When the power is first turned on, you will see the default
settings, with the backlighting on.
Controlling the temperature
We recommend that when you start your refrigerator for
the first time, the temperature for the refrigerator is set to
3°C and the freezer to -18°C. If you want to change the
temperature, follow the instructions below. Make only
small adjustments and wait 24 hours to see if it’s correct.
Checking the softness of ice cream is a good indication
if your freezer is the right temperature, while feeling the
coldness of water kept in the refrigerator is a good way
of checking the temperature of the food compartment.
Freezer temperature alarm
If the alarm
fridgesounds for no apparent reason, check whether
anything is keeping the door open. If the freezer becomes
too warm due to the freezer door being left open or warm
food being placed too close to the temperature sensor,
a buzzer will sound.
NOTE: When you set a temperature, you set an average
temperature for the whole refrigerator cabinet.
Temperatures inside each compartment may vary,
depending on how much food you store and where you
place it. High or low room temperature may also affect the
actual temperature inside the refrigerator.
If no button has been pressed for some time there may be
a delay of up to 2 seconds before the display responds,
this is normal and is a part of the display design to reduce
the chance of accidental changes..
The icon adjacent to the alarm reset button, the freezer set
and bar graph
fridgewill all flash, until the alarm
reset button is pressed. Once pressed, the alarm disable
icon adjacent to the alarm button will illuminate for 50
minutes, or until the temperature drops to an acceptable
level. Make sure nothing is holding the freezer door open
and move any warm food away from the temperature
sensor. If the freezer is still too warm after 50 minutes, the
alarm will sound again, indicating that something may be
wrong with the refrigerator.
Changing the freezer temperature
Press the freezer button to make the freezer colder in 1°C
Once the maximumquick
of -23°C is reached, the display
willresetreturn to -14°C with the
next press of the button. The
graph gets smaller with
colder freezer settings.
QUICK freeze function
Use the quick freeze function when you add a large amount
of food to the freezer compartment. This freezes the food
quickly but does not affect the temperature in the refrigerator
compartment. To use this function, press the quick freeze
button once. An animated icon will light up. The quick freeze
function will now operate for 90 minutes. If you want to turn
the quick freeze function off before 90 minutes have passed,
simply press the quick freeze button again. The icon will
disappear and the freezer will return to normal operation.
Changing the refrigerator
Press the fridge button to make the refrigerator colder in
1°C steps. freeze
Once 0°C is reached, the display will return to
7°C with the next button press. The bar graph gets smaller
with colderholiday
refrigerator settings.
NOTE: The freezer temperature alarm can be reset for
12 hours by pressing the alarm reset button continuously for
10 seconds.
Door alarm
If the fridge door is left open for more than two minutes,
the alarm will buzz and an arrow pointing to an open door
will flash, along with the temperature setting and bar graph.
If you want to leave the door open while you load the
refrigerator, you can turn the alarm off for 8 minutes by
pressing the alarm reset button. If the door is left open for
more than 30 minutes, the light will automatically turn off
to save energy. To turn the light back on simply close and
reopen the door.
Child Lock
Press and hold the freezer and fridge buttons together to
activate the child lock. This will disable the display to
accidental changes
to settings. To turn the child lock
off, press and hold the freezer and fridge buttons together.
10 Electronic controls
electronic display controls
Drinks chill timer
The drinks chill timer is used to quickly chill a bottle.
Place the bottle in the freezer and the timer can be set
for a minimum of 5 minutes to a maximum of 30 minutes.
To set, simply press the drinks chill button repeatedly for
the number of minutes (in 5-minute intervals). Once set,
an animated icon appears beside the drinks chill button,
with a timer that counts down one minute at a time.
You can change the time or turn the timer off even after the
countdown has started. A buzzer will tell you when the time
is finished and the icon will flash until the alarm reset button
is pressed.
If your drink is not cold enough, reset the drinks chillalarm
function (remembering the drink is already partially chilled).
Suggested chilling times:
• 10 minutes
for cans of drink
• 20 minutes for bottles of wine
• 30 minutes for bottles of soft drink.
Energy efficiency
Your refrigerator has been designed to be energy-efficient
and can operate in three modes: Normal, Eco and
• Eco mode
Eco mode is the default mode of your refrigerator. The
leaf icon will automatically appear when your refrigerator
is operating in eco mode.
• Holiday mode
Use this button when you go on holiday or leave the
house for long periods of time. The refrigerator goes
to default setting temperature (-18°C, +3°C) if the
temperature was set colder than the default temperature
and minimizes defrosting to save energy. To put the
refrigerator into holiday mode press the eco/holiday
mode button once.
An aeroplane icon will appear. The holiday mode
will operate until the button is pressed again or the
refrigerator door is opened. The refrigerator will then
revert back to the previous setting.
NOTE: Opening the freezer drawer/door won’t effect
the operation of either Eco or Holiday modes. Eco and
Holiday Modes minimise defrosting to save energy, while
your temperature settings.
Other special refrigerator features
• Independent control of the compressor and fan to provide
the best performance.
• Extra cooling depending on the number of times the door
is opened.
• Automatically adjusts defrost time when the door is not
frequently opened.
NOTE: Display malfunctions may be due to brief power
supply interruptions. If this occurs, turn the refrigerator off
at the power point and wait 5 minutes. The refrigerator
pressure will need time to equalise before you turn the
refrigerator on again.
• Normal mode
Normal mode is used when you require extra cooling
for your storage or when the refrigerator door is opened
The ‘normal’ text will automatically appear on
the electronic display when your refrigerator is operating
in normal mode.
Normal mode is activated when:
•The freezer compartment temperature setting is colder
than -18°C
•The fresh food compartment temperature setting is colder
than +3°C
•The fast freeze function is activated
•The door alarm is activated
•The freezer temperature alarm is activated
Electronic controls 11
USing your refrIgerator
This section tells you how to make the most of the many
useful features - cleaning instructions can be found on
page 15.
Crisper bin
Use the crisper bin to store vegetables, fruit or smallgoods.
Change the humidity by sliding the humidity control.
SpillSafe™ glass shelves
Humidity control
Storing vegetables
Store vegetables in the crisper bin and remember to set the
humidity control to more humid (closed).
Spillsafe™ glass shelves keep spills on the shelf. A shelf
retaining system minimises accidental movement of shelves
and they can be adjusted to various heights. Spillsafe™
glass shelves are not to be used as slide out shelves. To
remove the shelves, gently pull them forward until the shelf
comes out.
Wire wine rack
The wine rack can be used to store various types of bottles
like wine or beer. Bottles should be stored with the bottom
end towards the back of the refrigerator.
Door storage bins
The door storage bins adjust to meet different storage
needs. All the door bins are completely removable for
cleaning. If you want to remove or adjust a bin, lift it over
the support lugs on the inner door panel. To replace, push
the bin down over the support lugs to lock it in place.
Dairy compartment
Use the dairy compartment to store foods like butter,
margarine and cheeses. The compartment is slightly warmer
than the rest of the refrigerator compartment, while the lid
provides protection against odours.
12 Using your appliance
Storing fruit & smallgoods
Store fruit and smallgoods in the crisper bin and remember
to set the humidity control to less humid (open).
1. Remove the crisper bin(s) by pulling forward, then up
and forward again, lifting the bin off the slides. Push the
extension slides back into the refrigerator.
To refit
1. Slide the bin into place over the telescopic slides
2. Push the bin in until it stops, noting that the bin will not be closed all the way.
3. Open the bin to access the finger tabs at the ends on
each side of the bin. Use your thumb and forefinger to
Iift the bin over the end of the slide and clip in place.
4. Fully close the bin.
The end of slide must
be clipped into place
To use, remove the tray, fill with water and place back in the
freezer. Once ice has formed (approximately 3 hours) simply
twist the knob at the front clockwise until the ice drops into
the bin below.
USing your refrIgerator
The bins are mounted on telescopic extension slides, to
enable full access to the contents. A clear plastic front
provides easy visibility of the contents.
To remove the bins for cleaning,
1. Empty food from the bins.
2. Remove the bins by pulling forward and lifting the front
to unhook from the slides. Once you have removed the
bins, ensure the slides are pushed back so they are
fully closed.
Never store solvents or flammable materials like nail polish
remover or lighter fluid inside your refrigerator. They will
affect the life of the plastic components and may taint
stored food.
Never close the door while the telescopic slides are
extended. It may damage the slide and/or the refrigerator or
cause the slide to become disengaged from the refrigerator.
To clean a crisper or freezer bin with telescopic extension
slides, simply wipe with a damp cloth and warm soapy
water. Never immerse the cover in water, as this could affect
the operation of the slide.
To refit
1. With the runners pushed in all the way.
2. Slide the bin into place over the telescopic slides and
under the shelf. Push the bin in until it stops, noting that
the bin will not be closed all the way.
3. Open the bin to access the finger tabs at the ends on
each side of the bin. Use your thumb and forefinger to
Iift the bin over the end of the slide and clip in place.
4. Fully close the bin.
To remove the bin, pull the drawer out until it is open all the
way then lift bin out from the front of the bin. When refitting
insert the rear of the bin first then lower into position.
When replacing the bins after cleaning, we recommend
fitting the lower bin first.
Using your appliance 13
MAINTAINING your refrIgerator
Changing the light bulb
1. Switch off the power at the power point and remove the
cord by pulling the plug.
2. Carefully unclip the light cover by pulling the light cover
tab at the rear, towards you.
3. Unscrew the light bulb and replace it with a new bulb
of the same type and wattage. If, when you remove the
light bulb the small rubber “O” ring comes out with the
bulb, fit the “O” ring over the new bulb and screw bulb
into the socket (see diagram at bottom of page).
ever insert your finger into the light bulb socket to check
for the presence of the “O” ring.
4.Replace the light cover by hooking the lugs into the front
of the housing and pressing the rear of the cover up until
it clips in.
5. Wait 5 minutes to ensure pressures in the refrigeration
system are equalised, before turning the refrigerator on
at the power point.
Ensure the ‘O’ ring is in place before replacing the bulb.
• Doors - cabinet & painted doors
An occasional wipe over with a clean, damp cloth will
help remove finger marks. You should only clean the
doors with lukewarm, soapy water and a soft cloth.
Rinse with clean water and then wipe the surface with a
soft, clean cloth to remove any soapy residue.
NOTE: Only wash plastic parts or decorative trim with
warm (not hot) water using an unscented detergent.
Do not use stainless steel cleaners, abrasive pads or other
cleaners as they are likely to scratch the surface. Damage to
this product after delivery is not covered by your warranty.
• Interior
You should clean the appliance interior regularly. It will
be easiest to clean when the food supply is low. Wash
the interior with a soft cloth and use an unscented mild
soap with lukewarm water. Thoroughly dry all surfaces
and removable parts. Avoid getting water on appliance
controls. If you have taken out any removable parts,
replace them and switch the power on before restocking the appliance with food. Naturally, you should
keep the interior of your appliance hygienic by promptly
and thoroughly wiping up any food spills.
Do not use a steam cleaner. If live components come
into contact with condensing steam, they may shortcircuit or cause an electric shock.
• Door seals
Take care to keep door seals clean. Sticky food and
drink can cause seals to stick to the cabinet and tear
when you open the door. Wash seal with a mild
detergent and warm water. Rinse thoroughly and dry.
Light bulb
“O” ring
Light socket
Cleaning the appliance
Before cleaning: Turn appliance off at the power point, then
remove power cord from socket. This will make sure there is
no chance of getting an electric shock.
• Doors – stainless steel
This stainless steel has a special advanced protective
coating that eases the removal of marks such as
finger prints and water spots. To keep your stainless
steel appliance looking at its best, you should clean it
regularly. You should only clean the stainless steel doors
with luke-warm soapy water and a soft cloth, rinsing
with clean water and then wipe the surface with clean
water and a soft clean cloth to remove soap residue.
14 Care & maintenance
Never use hot water, solvents, commercial kitchen cleaners,
aerosol cleaners, metal polishes, caustic or abrasive
cleaners, or scourers to clean this appliance, as they will
damage it. Many commercially available cleaning products
and detergents contain solvents that will damage your
refrigerator. When cleaning, use only a soft cloth with
an unscented mild soap and lukewarm water.
If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service.
You may locate the problem, sparing yourself from inconvenience, saving time and money.
Refrigerator is not
• Check that the power cord is plugged into the power outlet properly and that the outlet is switched ‘ON’.
• Try running another appliance from the power outlet. If no power is coming from the outlet you may have
blown a fuse or tripped a circuit of your household power supply.
• Try adjusting the temperature control to a slightly “colder” position.
• It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time after the
appliance is switched on.
Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can provide
a seemingly high level of sound which is quite normal. Normal operational sounds include:
• Occasional gurgling, similar to water boiling.
• Air flow noise (air circulates because of a small fan).
• A popping noise heard during automatic defrost.
• A clicking noise heard just before the compressor starts (this is just the automatic switching action of the
temperature control, turning the compressor on or off).
Other strange sounds may mean that you need to check and take action. For example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder just after the refrigerator
starts operating.
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can cause odours.
• Ask yourself if the odour started about the same time you started storing something unusual.
Your new refrigerator has a large fridge and freezer section to keep cool. So it is normal to frequently hear the sound
of the motor. However, to keep operation to a minimum check the following:
• Are doors kept open too long or too often?
• Are controls set too cold? See ‘Controlling the temperature’ on pages 11.
• Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually mean a
lot more work for your refrigerator.
• If the day is hot or the room is very warm, the refrigerator will need to run more than normal.
• The refrigerator will run more that normal just after you install it or when it has been turned off for a long time.
• Check that the appliance has enough clearance at the sides, back and top.
Refer to the installation instructions on page 7.
• Refer to ‘Controlling the temperature’ on pages 11.
• You may have kept the door open too long or too frequently.
• Food containers or packaging may be holding a door open.
• Refer to ‘Controlling the temperature’ on page 11.
• Increase the temperature to avoid high energy consumption.
Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the inside of
the freezer. If a frost develops, remove it and take care to properly close the doors.
The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or the drain
tube may not be properly positioned to direct water into this tray. You may need to pull the refrigerator away from the
wall to check the tray and tube.
Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.
When there is
If there are odours
inside the refrigerator
When the motor
seems to run more than
If the temperature in the
refrigerator is too warm
If the temperature in the
refrigerator is too cold
If heavy frosting occurs
in the freezer
If water drips on the
Fridge does not exit
holiday mode
If the doors will not close • Check whether the top of the refrigerator is tilted back 10-15mm to allowthe doors to self close.
• Check whether something is holding the door open.
It is normal for the french doors to momentarily open and re-close when the food storage compartment door is closed.
If the french doors stay open, the refrigerator needs to be tilted backwards a little further. If you call a service person to
solve this problem you will be charged for the cost of the service call, this is not a warranty fault.
Check bins are positioned correctly on slides after cleaning.
If you still require service
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest
Electrolux approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the model number,
9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment.
Troubleshooting 15
16 Notes
Notes 17
18 Notes
This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for your Appliance.
1. In this warranty:
(a)‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL;
(b)‘ACL’ means Schedule 2 to the Competition and Consumer Act 2010;
(c)‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(d) ‘ASC’ means Electrolux authorised service centres;
(e)‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in
respect of Appliances purchased in Australia and Electrolux (NZ)
Limited (collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount
Wellington, in respect of Appliances purchased in New Zealand;
(f)‘major failure’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux,
at its discretion, to repair an Appliance during the Warranty Period;
(g)‘Warranty Period’ means the Appliance is warranted against
manufacturing defects in Australia and New Zealand for 24 months
and for the Appliance’s compressor, condenser, evaporator and drier,
an additional 36 months parts only warranty applies, following the
date of original purchase of the Appliance;
(h)‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2.This warranty only applies to Appliances purchased and used in Australia
or New Zealand and used in normal domestic applications and is in
addition to (and does not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia or New Zealand.
3.During the Warranty Period Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.
This warranty does not apply to light globes, batteries, filters or similar
perishable parts.
4.Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. To the extent permitted by law, you will bear the cost of transportation,
travel and delivery of the Appliance to and from Electrolux or its ASC. If
you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b)transportation and delivery of the Appliance to and from Electrolux
or its ASC.
In all instances, unless the Appliance is transported by Electrolux or an
Electrolux authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
6.Proof of purchase is required before you can make a claim under
this warranty.
7.You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Electrolux is not liable
in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii)failure to comply with any additional instructions supplied with
the Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c)the Appliance’s serial number or warranty seal has been removed
or defaced;
(d)the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8.This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in
New Zealand for commercial purposes the Consumer Guarantee Act
does not apply.
9.To the extent permitted by law and subject to your non-excludable
statutory rights and warranties, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for
any loss or damage whether direct or indirect arising from your purchase,
use or non use of the Appliance.
10.For Appliances and services provided by Electrolux in Australia,
the Appliances come with a guarantee by Electrolux that cannot be
excluded under the ACL. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Appliance
repaired or replaced if the Appliance fails to be of acceptable quality and
the failure does not amount to a major failure.
The benefits to you given by this warranty are in addition to your other
rights and remedies under a law in relation to the Appliances or services
to which the warranty relates.
11.At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.
12.For Appliances and services provided by Electrolux in New Zealand,
the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and
the Fair Trading Act.
13.To enquire about claiming under this warranty, please follow these steps:
(a)carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14.You accept that if you make a warranty claim, Electrolux and its ASC
may exchange information in relation to you to enable Electrolux to meet
its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 13 above have been followed.
or to find the address of your nearest
state service centre in Australia
Please call 13 13 49
For the cost of a local call (Australia only)
or to find the address of your nearest
authorised service centre in New Zealand
Free call 0800 10 66 10
(New Zealand only)
or to find the address of your nearest
state spare parts centre in Australia
Please call 13 13 50
For the cost of a local call (Australia only)
or to find the address of your nearest
state spare parts centre in New Zealand
Free call 0800 10 66 20
(New Zealand only)
Warranty 19
For more information on all Westinghouse appliances,
or for dimension and installation information, call into your retailer,
phone or email our customer care team or visit our website:
phone: 1300 363 640
1800 350 067
phone: 09 573 2384
0800 363 600
Top Service encompasses the after sales service
provided by The Electrolux Group to consumers
including delivery, home service and spare parts.
Westinghouse. We are part of the Electrolux family.
Share more of our thinking at www.electrolux.com
© 2013 Electrolux Home Products Pty Ltd ABN 51 004 762 341
Part number: 1458424
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