Belkin | AC1000 DB | User manual | Belkin AC1000 DB User manual

Wi-Fi® Dual-Band AC+ Modem Router
AC1000 DB
User Manual
F9J1104 V1 8820nt01137uk Rev. A00
Table Of Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
USING YOUR ROUTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How to Set It Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Run the Installer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Advanced Tools & Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Belkin Router Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adding Computers to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect Your Wireless Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Enabling Auto Update on Your Belkin Router . . . . . . . . . . . . . . . . . . . . .
Updating Your Router via Your System Tray (Windows) or Menu Bar
(Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the Router’s Firmware via the Web Interface . . . . . . . . . . . . .
Resetting the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring Your Router to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . .
Restoring the Router to Default Settings Using the Web Interface . . .
Resetting the Power Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring Your Power Modem to Factory Defaults . . . . . . . . . . . . . . . . .
Getting to Know Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Troubleshooting, Support, and Warranty . . . . . . . . . . . . . . . . . . . . 47
Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Belkin International, Inc., Limited 2-Year Product Warranty . . . . . . . . . 57
Getting to Know Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Regulatory and safety Information . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Declaration of Conformity with electromagnetic compatibility and
electromagnetic interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Europe – EU Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . 61
General Safety Information: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Technical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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46
Getting Started
What’s in the Box
Initial Setup
AC1000 DB Wi-Fi Dual-Band AC+ Modem Router
Power Modem --- Combined power supply and ADSL Modem with
built-in bundled power and Ethernet cable (attached to router)
RJ11 telephone cable (attached to router)
Network information card (attached to router)
Belkin Setup CD with User Manual
Quick Setup Guide
Where to Place Your Modem Router
For the best results, place the Router next to the master phone
socket (the first one where the phone line comes into the dwelling
from outside) in an open location away from large metal objects
and magnets such as those found in speakers. Raising the Router
above floor level can improve the strength of your wireless signal.
1
Getting Started
1
How to Set It Up
Connect Your AC1000 DB Modem Router
1.Take the Router out of the box before removing
the Power Modem.
2.Plug the Power Modem into a socket
near your ADSL telephone line.
2
2
Getting Started
3.Unravel the bundle and connect the
ADSL telephone cable. (ADSL filter may be required)
3
4. Insert CD to run the installer software.
If CD does not launch automatically,
find the setup program and open it.
The setup software will configure your
Internet connection and let you know
when things are working
4
3
Getting Started
Run the Installer Software
If you have DSL, you may need a
username and password from your Internet provider
1.Click the Setup icon on the CD menu.
4
Getting Started
2.After a brief installation, the setup software will ask you for the
network name and password from the network information card that
is stored in the foot of your new Belkin Router. Store the card under
the base of your Router for future reference.
5
Getting Started
3.A progress screen will appear while additional software is
installed. This may take a few minutes to complete. Once
finished, a “Success” message will appear indicating that you
are connected to the Internet via your new Belkin Router.
During setup you may be asked for additional information.
You may need to enter a username and password provided by your ISP.
This username and password is likely to be found on materials that
came from your ISP when you signed up for service. If necessary, you
may need to contact your ISP to retrieve your username and password.
If you have a static IP address, you may need to enter
additional information also provided by your ISP.
If your computer doesn’t have a wireless adapter, or the setup
software is unable to control it, you may be asked to connect
your computer to the Router with a network cable.
6
Getting Started
Advanced Tools & Settings
After the initial setup is complete, you have the option to change settings
like your network name, security type, and password. To make these
changes and others, click on the Advanced Tools icon at the CD Setup menu
and select one of the following settings that you would like to change:
Network Name & Security – Personalize your network name
(SSID), password, and strength of wireless security.
Internet Service Provider & Login Settings – Have you moved or
changed Internet Service Providers? If you’d like to change these settings
without running through the setup process again, this is the place.
7
Getting Started
The Belkin Router Manager
Router Settings
User Manual
The Belkin Router Manager appears in your system tray (Windows) or
menu bar (Mac). Its icon indicates the current status of your Router and
also allows you to access your Router’s settings to make changes. It also
provides quick access to software that came bundled with your Router.
To access the Router settings, click on the icon
and select from the menu that appears.
The status of your Router is shown by the Belkin Router Manager
icon, which closely mimics the light on the front of the Router.
Network problem detected…
Networked USB Devices
Backup your files and folders
Video Mover
Check for Updates
Options
Exit
Blue: You are connected to your Belkin Router
and it is connected to the Internet.
Amber: You are connected to your Belkin Router,
but it is not connected to the Internet.
8
Getting Started
Adding Computers to Your Network
Using the CD
Wireless devices such as computers, network printers, and gaming
systems can connect to your Router with a few simple steps.
1.Put the Setup CD into your computer. If the CD
doesn’t open automatically, browse to your CD
drive and open the Belkin Setup CD icon.
2.Click the Setup icon on the CD menu.
3.After a brief installation, the setup software will ask you for the
network name and password from the network information card
that came with your Router. This card is most likely now located
underneath the foot of your Router in the provided card slot.
4.A progress screen will appear while additional software is
installed. This may take a few minutes to complete. Once
finished, a “Success” message will appear indicating that you
are connected to the Internet via your new Belkin Router.
Note: The setup software runs only on Windows and Mac OS X systems.
9
Getting Started
Manual Setup
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If you know what sort of Internet service you have, you
might try a manual setup. For this you will need a WiFi-enabled smartphone, tablet, or computer.
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Connect to Your Router
Retrieve the network ID card from the foot of your new Belkin Router.
When requested, please enter the password
(security key) provided on the card.
Take a moment to look at the light on the front of the Router. If it is solid
blue, your Router was able to connect to the Internet automatically.
Can’t find the card? The default network name and
password are also printed on the foot of the Router.
Use your computer, tablet, or smartphone to connect to
the wireless network shown on the network ID card.
If not, please proceed to “Manually Set Up
Your Internet Connection” on page 12.
10
Getting Started
Using the WPS Button
1.Start WPS Push Button Connection (WPS PBC) on your
computer or other Wi-Fi device that you would like to connect
wirelessly to your Router. Often there will be a button for this
purpose in software that came with the device, or a physical
“WPS,” “PBC,” or “Security” button on the device itself.
2.Within two minutes, press the WPS button on your Router.
The WPS light (small light above WPS button) will blink blue while
it listens for your Wi-Fi device. Once a connection is established, the
light will turn blue and then go out. If a connection is not established,
the light will blink amber. You may repeat the process to try again.
You can repeat this process for each WPS-enabled
device you’d like to add to your network.
11
Getting Started
http://router/
Internet Status: Connected
Manually Set Up Your Internet Connection
Use a browser to visit http://router/
The router homepage should appear.
The status of your Internet connection is shown in the
upper right corner of the router homepage.
If after a few moments it says “Connected,”
you’re done! You can surf the Internet.
You can also try visiting http://192.168.2.1/
12
Getting Started
Internet Status: Not Connected
g
DHCP Client List
Static Route
Internet WAN
Connection Type
DNS
MAC Address
Wireless
Channel and SSID
If not, select “Connection Type” from the menu on the left.
If a password screen appears, press “Submit.”
13
Getting Started
Dynamic/Fixed IP (1483 Bridge)
Select “Dynamic/Fixed IP (1483 Bridge)” from the
menu that appears and press “Next.”
In most cases the IP address is dynamic, in which case all you need to do is
enter the correct VPI and VCI values and select the correct encapsulation
mode (check with your ISP if you are unsure), then click “Apply Changes.”
If your connection uses a static IP address change the “IP Assigned
by ISP” option to “No” and enter the address details supplied by
your ISP. Then enter the above values, and click “Apply Changes.”
14
Getting Started
Internet Status: Connected
If after a few minutes your Internet Status says “Connected,”
you’re done! You can surf the Internet.
PPPoE/PPPoA Connection
Some ADSL providers require a PPPoE or PPPoA connection.
Select either PPPoE or PPPoA (check with your ISP if you
are unsure of which you need) and press “Next.”
If these steps do not work, try restarting the
Modem Router and repeating the process.
15
Getting Started
Internet Status: Connected
Enter the username and password supplied by your Internet
provider, enter the correct VPI and VCI values, and select the
correct encapsulation mode (check with your ISP if you are unsure
of what VPI/VCI and encapsulation values to use). Then click “Apply
Changes.” Ignore the other fields. The Router will restart.
If after a few minutes your Internet Status says “Connected,”
you’re done! You can surf the Internet.
If these steps do not work, try restarting your
Power Modem and repeating the process.
16
Getting Started
Connect Your Wireless Devices
Android
(phones and tablets)
1.Open the Settings app and select Wireless and Network.
iOS
(iPhone, iPad, and iPod touch)
2.From there, select Wi-Fi to see the list of available networks.
1.Open the Settings app and select the Wi-Fi menu item.
3.Select your wireless network from the list. If asked
to do so, enter your network password.
2.Select your wireless network from the list that appears
there. If asked to do so, enter the network password.
Mac OS ® X
Your Mac® provides a menu of available wireless networks
at the right end of the menu bar.
1.Click on the icon showing wireless waves.
2.Select your wireless network from the list that appears
there. If asked to do so, enter the network password.
17
Getting Started
Windows® 7
Your computer provides a menu of available wireless
networks at the right end of the task bar.
1. Left-click on the icon that looks like signal strength bars.
2. Select your wireless network from the list. If asked,
enter your network password (network key).
Windows Vista® and Windows XP
Your device provides a menu of available wireless
networks at the right end of the task bar.
1. Right-click on the icon that shows a computer with wireless
waves (XP) or two computers (Windows Vista).
2. Choose “View Available Wireless Networks (XP)” or
“Connect to a network (Vista)” from the menu.
3. Select your wireless network from the list. If asked,
enter your network password (network key).
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ADDITIONAL CAPABILITIES
Adding USB Devices
20
Additional Capabilities
Adding a Drive
Adding a Printer
You can share a USB hard drive or flash drive to your network via
your Router’s USB port. Once connected, you can share files and
music with other computers and devices within your network.
You can add a printer to your network via your Router’s
USB port. Once connected, you can print from various
computers and wireless devices within your network.
Plug your USB hard drive into the USB port on the back
of your Router. When the light above the USB port is lit,
your drive is available to computers on your network.
Plug your printer’s USB cable into the USB port located on the
back of your Router. When the light above the USB port is lit,
your printer is available to computers on your network.
You can manually check the status of your shared drive by visiting
the USB Print and Storage Manager, found under the Belkin Router
Manager icon displayed in your system tray (Windows) or menu
bar (Mac). If you have difficulty sharing a drive on your network,
please see the “Troubleshooting” section of this manual.
You can manually check the status of your printer by visiting the
USB Print and Storage Manager, found under the Belkin Router
Manager icon displayed in your system tray (Windows) or menu
bar (Mac). If you have difficulty sharing a printer on your network,
please see the “Troubleshooting” section of this manual.
A few USB hard disks require more power than the Router’s USB port
provides. In these cases, you may notice the drive failing to come on
or remaining on for a short time. If your disk has an optional power
supply, please use it while the disk is attached to your Router.
Note: Each computer that will use the printer must have
both the Belkin software and the printer’s driver installed.
If the print driver is not installed, you will be asked to
install it by the Belkin USB Print and Storage Manager.
21
Additional Capabilities
Adding Other USB Devices
Other USB devices may also be shared via your Router.
Plug your device into the USB port located on the back of
your Router. When the light above the USB port is lit, your
device is available to computers on your network.
Computers running the Belkin USB Print and Storage Manager will
be able to make use of the shared device by visiting the USB Print
and Storage Manager, found under the Belkin Router Manager icon
displayed in your system tray (Windows) or menu bar (Mac).
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Additional Capabilities
USB Print and Storage Manager
Guest Access
The USB Print and Storage Manager helps to manage and
monitor the use of your USB printers, scanners, hard drives,
and other devices that are connected to your Router’s USB
port and shared across your network. USB Print and Storage
Manager is found in the Belkin Router Manager icon displayed
in your system tray (Windows) or menu bar (Mac).
You can allow guests to use your Internet connection without
joining your personal network. The network name and
password for the guest network is located on the network
information card found under the foot of your Router.
A person using your guest network will be able to join
without a password, but will be shown a login page when
they attempt to surf the Web. They will need to enter
the guest password into this page to continue.
When you have one or more USB devices attached to your
Router, the main actions for those devices are available
directly from the Belkin Router Monitor menu.
23
Additional Capabilities
Media Server
Media Server sends media from a USB drive attached to your Router
to any UPnP (Universal Plug-and-Play) or DLNA-compatible device
on your network. These devices include certain gaming systems,
televisions, Blu-ray players, and cell phones.
There are several settings in the configuration page:
When you click “Apply Changes,” your Router will start applying
your changes.
24
Additional Capabilities
There are four different filtering options:
1. Block malicious, adult, and other non-family-friendly sites
2.Block malicious and adult sites
3.Block malicious sites
4.No filters
If you think that there is a site that should be added to the
filtering list, you can submit a request at safeweb.norton.com.
Website filtering may not work as intended if:
1.You are connecting through a VPN router.
Website Filters. Powered by Norton
2.You are routing traffic through a proxy server.
3.You have previously visited the site and it has been stored
in your cache.
Provides a first layer of whole-home Internet protection to guard you from
unsafe and inappropriate websites on any device on your network.
4.You manually set the DNS servers on your device.
25
Additional Capabilities
IntelliStream QoS
There are two ways to enable IntelliStream:
IntelliStream is a feature of Belkin routers that prioritizes video
and gaming traffic for a better online entertainment experience.
Run a Speed Test:
In order for IntelliStream to provide you the best media experience,
your Router needs to know what your approximate Internet speeds are.
Click “Run a Speed Test” and the test will begin.
26
Additional Capabilities
Once complete you will see the results.
If your Internet speed is greater than 70Mbps when downloading,
IntelliStream QoS will only improve your uploading experience.
27
Additional Capabilities
Refresh – This will retest your Internet speed.
Manual set – This will let you set your approximate Internet
speeds. If you do not know your Internet speeds, call your ISP.
When you click “Apply Changes,” your Router will save your changes.
When you click “Apply Changes,” your Router will save your changes.
IntelliStream is now enabled.
28
Additional Capabilities
IPv6 Configuration
A new version of Internet Protocol (IP) uses a
128-bit address to implement additional features
that are not present in current IP addresses.
Contact your ISP to inquire about their support for IPv6.
Pass-Through
Devices connected to your Router can talk to each other using native
IPv6 packets, but information will be sent to all connected devices.
Pass-through is not efficient and is not recommended for consistent
use.
29
Getting to Know Your Router
Router
Front Panel
B) W i-Fi Protected Setup (WPS) Light and Button
A
The WPS button on the front of your Router can be used to
help establish a secure connection between your Router and
other WPS-enabled Wi-Fi devices such as computers. To use
the WPS feature on your Router, see “Getting Started > Adding
Computers to Your Network > Using the WPS Button”.
B
The small light near the WPS button shows what is happening
while you are using WPS to establish a connection .
Off: Idle
Blinking Blue: The Router is listening for a WPS-enabled
computer or other device.
A) Router Status Light
Solid Blue: The Router has made a secure connection
with the computer or other device.
Your Router’s status is shown by the light on the front.
Off: The Router is not plugged into Power Modem’s
power source.
Amber: A connection was not created.
Blinking Blue: The Router is starting up.
Solid Blue: The Router is connected to the Internet.
Blinking Amber: The Router can’t detect the Power Modem.
Either the Power Modem is unresponsive, or the ADSL (RJ11) cable
is not plugged into the Power Modem, or there is no signal.
30
Getting to Know Your Router
Back Panel
A
A) Modem (WAN) Connector
C) USB 2.0 Ports
D) Reset Button
Connect the Ethernet cable
from the supplied Power
Modem to this port.
USB printers, disks, and other
USB devices plugged into these
ports will be shared on your
network. Each USB port has a
light that indicates its status.
This button is used to restart
your Router in rare cases when it
functions incorrectly. Resetting
the Router will preserve your
settings. This button may also
be used to restore the factory
default settings. Please see
the Troubleshooting section
for more information.
B) Wired (LAN) Connectors
B
D
Off: No USB device is
connected or the attached
USB device is not in use.
Connect computers and other
wired network devices to these
ports using Ethernet cables.
Blinking: Please wait to unplug
the device until the light turns off.
C
On: The USB device is connected
and being shared on your network.
E
31
E) Power Connector
Insert the power cable
from the supplied Power
Modem to this jack.
Getting to Know Your Router
Power Modem
Upper Panel
Lower Panel
A
A
C
A) Power Modem Status Light
B
A) Reset Button
This button is used to restart your Power Modem in rare cases when
it functions incorrectly. Resetting the Power Modem will preserve your
settings. This button may also be used to restore the factory default
settings. Please see the Troubleshooting section for more information.
Power Modem’s status is shown by the light on the front.
Off: The Router is not plugged into Power Modem’s
power source.
Blinking Blue: The Power Modem is starting up and
attempting to synch.
B) Bundled Cable Port (fixed)
A bundled cable (power cord + Ethernet cable) from this port
for connecting to router’s modem port and power jack.
Solid Blue: The Power Modem is connected
and communicating with the ISP.
C) DSL Phone Cable Port
Connect the included phone cord to ADSL line in your
house. Replace with a longer phone cord as needed.
Blinking Amber: The Power Modem is not
connected to an active DSL phone line.
32
Technical Details
Technical Features
Universal Plug-and-Play (UPnP) Compatibility
The UPnP (Universal Plug-and-Play) feature in your Router
offers seamless operation of voice and video messaging,
games, and other applications that are UPnP-compliant.
Integrated 802.11a/b/g/n/ac (Draft 2.0) Wireless Access Point
Utilizing Dual-Band Network technology, your Router creates two separate
networks (one at 2.4GHz band and the other at 5GHz band), allowing
increased bandwidth to all your connected wireless devices and computers.
Web-Based Advanced User Interface
You can easily make changes to your Router’s advanced
settings through your web browser. These changes can
be made from any computer on your network.
NAT IP Address Sharing
To save you the cost of adding IP addresses per computer in your house,
your Belkin Router uses Network Address Translation (NAT) technology,
allowing you to share a single IP address across your network.
Belkin Router Monitor
The Belkin Router Monitor application helps you to monitor
your Router’s status and change network settings.
SPI Firewall
Your Router is equipped with a firewall that will protect your
network from a wide array of common attacks and viruses.
Integrated 4-Port Gigabit Switch
Your Router has a built-in, 4-port network switch to
allow your wired computers to share: printers, data,
MP3 files, digital photos, and much more.
2 USB 2.0 Ports
The USB ports let you plug in printers, hard drives, and
other USB devices to share across your network.
33
Technical Details
System Requirements
Setup Software
A computer running Windows® XP SP3 or higher, Windows
Vista®, or Windows 7; or Mac OS® X v10.5 or above
Router
Minimum 1GHz processor and 512M BRAM
ADSL/ADSL2/ADSL2+ broadband connection
600MB of free hard-drive space for installation
At least one computer with:
Installed network interface card and TCP/IP networking protocol
Internet browser
Memory Safe and USB Print and Storage Manager
Windows XP SP3 or higher, Windows Vista, or
Windows 7; or Mac OS X v10.5 or above only
Minimum 1GHz processor and 512MB RAM
50MB of free hard-drive space for installation
34
USING YOUR ROUTER
Enabling Auto Update on Your Belkin Router
The Router has the capability to automatically check for a newer
version of firmware and alert you when it’s available. You can choose to
download the new version or ignore it. By default this feature is disabled.
If you want to enable it, select “Enable” and click “Apply Changes”.
3.Click “Login” in the upper right-hand corner of the page. The
Router does not ship with a password, so just click “Submit”.
Note: We recommend you use a computer that
has a wired connection to the Router.
Setup steps:
1. Open a web browser on the computer.
2.In the address bar of the web browser, type “http://192.168.2.1”.
35
using your router
6.Select “Enable” by clicking the radio button and then
click “Apply Changes” at the bottom of the screen.
4.Click on “System Settings” in the left-hand
column under the “Utilities” heading.
5.Toward the lower-half side of the screen you will
find “Auto Update Firmware Enabling”.
36
using your router
Updating Your Router via Your System
Tray (Windows) or Menu Bar (Mac)
Once you have completed the setup process, you will need to
update the new software for your Router. This can be done
easily via your computer’s system tray or menu bar.
Setup steps:
1. Click on the blue Belkin Router Manager icon (right-click for
Windows) in your system tray (Windows) or menu bar (Mac).
2.Select “Check for Updates” or “Update Available” from the menu.
3.You should now see the Belkin Updater window.
4.Click on the “Install Update” icon.
37
using your router
Updating the Router’s Firmware via the Web Interface
The following steps show you how to update your Router’s
firmware using its web interface. You do not need to be connected
to the Internet as this interface is built into the Router itself.
Setup steps:
1. Locate and download the firmware file from the Belkin
support site. (Type your part number into the search box in
the top right corner and look for “Firmware” in the title.)
2.Save the file to a location on your computer where
you can get to it easily, such as your desktop.
3.Connect the computer to one of the four LAN ports on the Router.
38
using your router
4.Open a web browser on the computer.
5.In the address bar of the web browser, type “http://192.168.2.1”
and press “Enter” on your keyboard.
6.Click “Login” in the upper right-hand corner of the page. The
Router does not ship with a password, so just click “Submit”.
7. Click on “Firmware Update” toward the bottom of the left-hand menu.
39
using your router
9.Select the firmware file by left-clicking on it and then click
the “Open” button in the lower-right corner of the window.
This will take you back into the Router’s interface.
8.Click the “Browse” button toward the middle of the
screen to search for the file you saved previously.
Note: The firmware version in the images below is depicted as an
example. Your file name will vary depending on your model and version.
40
using your router
11. A prompt asking, “Are you sure you want to continue
with upgrading?” will appear. Click “OK”.
12. A second prompt will open telling you the Router will not
respond during the upgrade and warning you not to remove
the power supply from the Router. Click “OK” once more.
Congratulations. The firmware has been updated successfully.
10. Click the “Update” button.
41
using your router
Resetting the Router
Restoring Your Router to Factory Defaults
Press and hold the “Reset” button for at least 10 seconds,
and then release it. The lights on the Router will momentarily
flash. The “Router” light will begin to blink. When the “Router”
light becomes solid again, the restore is complete.
Reset Button – Red
The “Reset” button is used in rare cases when the Router may function
improperly. Resetting the Router will restore the Router’s normal operation
while maintaining the programmed settings. You can also restore the
factory default settings by using the “Reset” button. Use the restore
option in instances where you may have forgotten your custom password.
Resetting the Router
Push and release the “Reset” button. The lights on the Router will
momentarily flash. The “Router” light will begin to blink. When
the “Router” light becomes solid again, the reset is complete.
42
using your router
Restoring the Router to Default Settings
Using the Web Interface
Symptoms
3.Click “Login” in the upper right-hand corner of the page. The
Router does not ship with a password, so just click “Submit”.
You need to restore the factory defaults using the web interface.
This may be because the Router is not performing as expected
or you wish to remove all previously configured settings.
Setup steps
1. Open a web browser on the computer.
2.In the address bar of the web browser, type “http://192.168.2.1”.
43
using your router
4.Click on “Restore Factory Defaults” in the lefthand column under the “Utilities” heading.
5. Click on the “Restore Defaults” button.
44
using your router
7. The Router will begin the restoring process. Once the
restore is complete, the Router will reboot.
Note: This may take several minutes.
Your Router has successfully been restored to its factory settings.
6.A warning box will open that says, “Warning: All your settings
will be lost. Are you sure you want to do this?” Click “OK”.
45
using your router
Resetting the Power Modem
Restoring Your Power Modem to Factory Defaults
Press and hold the “Reset” button for at least 10 seconds, and then
release it. The lights on the Power Modem will momentarily flash.
The “Power Modem” light will begin to blink. When the “Power
Modem” light becomes solid again, the restore is complete.
Reset Button – Red
The “Reset” button is used in rare cases when the Power
Modem may function improperly. Resetting the Power Modem
will restore the Power Modem’s normal operation while
maintaining the programmed settings. You can also restore
the factory default settings by using the “Reset” button.
Resetting the Power Modem
Push and release the “Reset” button. The lights on the Power Modem will
momentarily flash. The “Power Modem” light will begin to blink. When
the “Power Modem” light becomes solid again, the reset is complete.
46
Troubleshooting, Support, and Warranty
Troubleshooting
Belkin Setup cannot find my Router.
If Belkin Setup is not able to communicate with your Router during
the installation process, please check the following items.
The Setup CD does not automatically start.
1. Make sure that the wireless hardware on your
computer is turned on, if available.
If Belkin Setup does not run when you insert the CD-ROM, your
computer may not be configured to open CDs automatically.
2.Try connecting your computer to one of the four “wired”
ports on the Router with an Ethernet cable.
If Belkin Setup does not appear within 15 seconds, browse to your
CD-ROM drive and open the “Belkin Setup” icon. Alternatively, you may
visit http://router/ and perform the setup manually. Please see “Manual
Setup Using Your Browser” earlier in this manual for more information.
3.Ensure that the Router is on. The front-panel light should be on.
4.Unplug the Router’s power supply for 10 seconds, then plug it back in.
5.There may be firewall software on your computer preventing
an outgoing connection. You may choose to temporarily
disable this software before attempting setup.
If Belkin Setup still cannot find the Router, you might choose
to do a manual setup. Refer to “Manually Configuring
Network Settings” in this manual for details.
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Troubleshooting, Support, and Warranty
Belkin Setup cannot connect my Router to the Internet.
Belkin Setup completed installation, but I cannot browse the
Web. The light on the front of my Router is blinking amber.
If Belkin Setup is not able to connect the Router to
the Internet, please check the following items:
1. Make sure the Router is connected to the Power Modem with
an Ethernet cable via the Router’s one WAN (modem) port.
1. Use the troubleshooting suggestions within Belkin Setup.
2.Make sure that the Power Modem is connected to
the ADSL line, via an ADSL filter if required.
2.If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly. Some
user names require that the ISP’s domain may be at the end of the
name. Example: “myname@myisp.com”. The “@myisp.com” part of
the user name may need to be typed as well as your user name.
3.Remove the Power Modem from the mains socket. Also unplug the
power jack of the Power Modem from the back of the Router.
4.Plug the Power Modem back into the mains socket, wait 30
seconds, and then reconnect the power jack of the Power
Modem into the back of the Router. This will cause the Router
to try to reestablish communication with the modem.
3.If you continue to have no Internet connection, refer
to “Manually Configuring Network Settings” in this
manual for an alternative setup method.
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Troubleshooting, Support, and Warranty
Belkin Setup completed installation, but I cannot browse the
Web. The light on the front of my Router is solid amber.
I can’t connect to the Internet wirelessly.
If the light on the front of the Router is solid blue, then your
Router is connected to the Internet. You may not be connected
to the Router’s wireless network. Please refer to “Adding
Computers to Your Network” in this manual for instructions.
1. Use the troubleshooting suggestions within Belkin Setup.
2.If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly. Some
user names require that the ISP’s domain may be at the end of the
name. Example: “myname@myisp.com”. The “@myisp.com” part of
the user name may need to be typed as well as your user name.
If your Windows XP computer is running SP2, you will not be able to
set up the Router via the wireless setup process. You will need to either
update to Windows XP SP3 or complete the setup via a wired connection.
3.If you have a static connection, your ISP will have assigned you an IP
address, subnet mask, and gateway address. Please re-run Belkin Setup
and enter this information when a static connection is mentioned.
4.You may need to configure your Router to meet the specific
requirements of your ISP. To search our knowledge base for ISP-specific
issues, go to: http://www.belkin.com/support and type in “ISP”.
5.If you continue to have no Internet connection, refer
to “Manually Configuring Network Settings” in this
manual for an alternative setup method.
49
Troubleshooting, Support, and Warranty
I can’t connect to the Internet wirelessly and my
network name is not listed in Available Networks.
My wireless network performance is slow, inconsistent,
suffers from weak signal, or I’m having difficulty maintaining a
VPN connection.
1. Verify that your Router is on and the front-panel light shows solid blue.
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases. Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions
such as walls and metal appliances. Note also that connection
speed may decrease as you move farther away from the Router.
2.If you are far from the Router, you might try moving
closer to see if you might have been out of range.
3.Using a computer attached to the Router via a network cable,
visit http://router/ and ensure that “Broadcast SSID” is ON.
This setting is found on the “Channel and SSID” page.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer within 10 feet from the Router if possible.
Changing the wireless channel—Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability. See the section titled “Changing the
Wireless Channel” for instructions on how to choose other channels.
50
Troubleshooting, Support, and Warranty
Limiting the wireless transmit rate—Limiting the wireless transmit
rate can help improve range and connection stability. Most wireless
cards have the ability to limit the transmission rate. To change this
property in Windows, go to the Windows Control Panel, open “Network
Connections”, and double-click on your wireless card’s connection. In
the properties dialog, select the “Configure” button on the “General”
tab, then choose the “Advanced” tab and select the rate property.
I’ve installed this new Router and some of my network clients
(computers, game consoles, etc.) are now unable to connect.
Your new Router came pre-configured with a network name and
password, found printed on an attached card. All clients must use this
network name and password to connect wirelessly to your Router.
You will need to find the network settings on your client, select the
network name printed on the card from the list of available networks,
and enter the password when prompted to join the wireless network.
Wireless client cards are usually set to automatically adjust the wireless
transmit rate for you, but doing so can cause periodic disconnects
when the wireless signal is too weak; as a rule, slower transmission
rates are more stable. Experiment with different connection rates until
you find the best one for your environment. Note that all available
transmission rates should be acceptable for browsing the Internet.
For more assistance, see your wireless card’s user manual.
51
Troubleshooting, Support, and Warranty
Does the Router support Wireless Protected Access (WPA) security?
5.Click “Apply Changes” to finish. Your wireless connection
is now encrypted. Each computer using your wireless
network will need to use the new key.
The Router ships with WPA/WPA2 security turned on.
Windows XP and some older network hardware may
require a software update to support WPA/WPA2.
Note: If you are configuring the Router over a wireless connection, you will
have to re-connect to the Router after changing any security settings.
I am having difficulty setting up WPA security on my Router.
Note: Some older networking hardware supports only WEP encryption.
If your older computers cannot connect to your network, try 128-bit
or 64-bit WEP, or seek software updates from their manufacturers.
1. Log in to your Router by visiting http://router/ with your web browser.
Click on the “Login” button in the top right-hand corner of the screen.
You will be asked to enter your password. If you have never set a
password, leave the “Password” field blank and click “Submit”.
2.Click “Wireless” in the left-hand menu. Then
click “Security” just below that.
3.Select the “WPA/WPA2” option.
4.Enter a password. This can be from 8–63 characters of your choice,
including spaces and punctuation, OR a 64-digit hexadecimal
number (using only the numbers 0–9 and letters A–F).
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Troubleshooting, Support, and Warranty
I am having difficulty setting up Wired Equivalent
Privacy (WEP) security on my Router.
5.Click “Apply Changes” to finish. Your wireless activity is now encrypted.
Each computer using your wireless network will need to use the new key.
1. Log in to your Router. Visit http://router/ with your web browser. Click
on the “Login” button in the top right-hand corner of the screen.
You will be asked to enter your password. If you have never set a
password, leave the “Password” field blank and click “Submit”.
Note: If you are configuring the Router over a wireless connection, you will
have to re-connect to the Router after changing any security settings.
Note: Some older networking hardware supports only
64-bit WEP encryption. If your older computers cannot
connect to your network, try 64-bit WEP.
2.Click “Wireless” in the left-hand menu. Then
click “Security” just below that.
3.Select the “128-bit WEP” option.
4.You may type in a WEP key manually, or generate one from
a passphrase. Type a phrase in the “Passphrase” field and
click the “Generate” button. A WEP key is composed of 26
hexadecimal digits (0–9, A–F.. For example, C3 03 0F AF 4B
B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key.
53
Troubleshooting, Support, and Warranty
A disk I plugged into the USB port is not showing
up on my computer or in Memory Safe.
A printer I plugged into the USB port is not
showing up on my computer.
1. Is the light on over the USB port that the disk is plugged into?
If not, try unplugging and re-plugging the disk. Please check
that the USB connector is firmly plugged into the Router.
1. Is the light on over the USB port that the printer is plugged into?
If not, try unplugging and re-plugging the printer. Please check
that the USB connector is firmly plugged into the Router.
2.If your disk has an optional power supply, please use
it while the disk is attached to your Router.
2.To print to a printer attached to the Router, your computer must have
that printer’s driver installed. Please check that the driver is installed.
3.The Router supports FAT16, FAT32-, or NTFS-formatted
disks. Disks in other formats will not appear in the
Finder (Mac OS X) or Windows Internet Explorer.
3.The printer may not be set to auto-connect. Via the Belkin Router
Manager, open the USB Print and Storage Center. Check that the
printer appears in the list of available devices. View the properties
of the printer, and check that “auto-connect” is selected.
A disk I plugged into the USB port is not coming
on or remains on only for a short time.
Some drives require more power than the Router’s USB
port provides. If your disk has an optional power supply,
please use it while the disk is attached to your Router.
54
Troubleshooting, Support, and Warranty
A different sort of USB device that I plugged into the
USB port is not showing up on my computer.
Most USB devices other than disks and printers must be
accessed via the USB Print and Storage Center.
1. Is the light on over the USB port that the device is plugged into?
If not, try unplugging and re-plugging the device. Please check
that the USB connector is firmly plugged into the Router.
2.Via the Belkin Router Manager, open the USB Print and Storage
Center. Check that the device appears in the list of available devices.
3.Select the device and click the “Use” button. The device will be
virtually connected to your computer until you choose to “Stop
Using” the device, or another person requests use of the device.
55
Troubleshooting, Support, and Warranty
Technical Support
AUSTRIA
0820 200 766
www.belkin.com/de/networking/
www.belkin.com/nl/networking/
NORWAY
81 50 0287
www.belkin.com/uk/networking/
POLAND
00800 - 441 17 37
www.belkin.com/uk/networking/
BELGIUM
07 07 00 073
CZECH REPUBLIC
239 000 406
www.belkin.com/uk/networking/
PORTUGAL
707 200 676
www.belkin.com/uk/networking/
DENMARK
701 22 403
www.belkin.com/uk/networking/
RUSSIA
495 580 9541
www.belkin.com/networking/
FINLAND
0972519123
www.belkin.com/uk/networking/
SLOVAKIA
08000 04614
www.belkin.com/networking/
FRANCE
08 - 25 54 00 26
www.belkin.com/fr/networking/
SLOVENIA
0800 80510
www.belkin.com/networking/
GERMANY
0180 - 500 57 09
www.belkin.com/de/networking/
SOUTH AFRICA
0800 - 99 15 21
www.belkin.com/uk/networking/
GREECE
00800 - 44 14 23 90
www.belkin.com/uk/networking/
SPAIN
902 - 02 43 66
www.belkin.com/es/networking/
HUNGARY
06 - 17 77 49 06
www.belkin.com/uk/networking/
SWEDEN
07 - 71 40 04 53
www.belkin.com/uk/networking/
ICELAND
800 8534
www.belkin.com/uk/networking/
SWITZERLAND
08 - 48 00 02 19
www.belkin.com/de/networking/
IRELAND
0818 55 50 06
www.belkin.com/uk/networking/
UNITED KINGDOM
0845 - 607 77 87
www.belkin.com/uk/networking/
OTHER COUNTRIES
+44 - 1933 35 20 00
www.belkin.com/it/networking/
www.belkin.com/fr/networking/
ITALY
02 - 69 43 02 51
www.belkin.com/it/networking/
LUXEMBOURG
34 20 80 85 60
www.belkin.com/uk/networking/
NETHERLANDS
0900-040 07 90
€0.10min
www.belkin.com/nl/networking/
www.belkin.com/fr/networking/
56
Troubleshooting, Support, and Warranty
Belkin International, Inc., Limited 2-Year Product Warranty
What is not covered by this warranty?
All above warranties are null and void if the Belkin product is not
provided to Belkin for inspection upon Belkin’s request at the sole
expense of the purchaser, or if Belkin determines that the Belkin product
has been improperly installed, altered in any way, or tampered with.
The Belkin Product Warranty does not protect against acts of God
such as flood, lightning, earthquake, war, vandalism, theft, normal-use
wear and tear, erosion, depletion, obsolescence, abuse, damage due
to low voltage disturbances (i.e. brownouts or sags), non-authorized
program, or system equipment modification or alteration.
What this warranty covers.
Belkin International, Inc. (“Belkin”) warrants to the original
purchaser of this Belkin product that the product shall be free
of defects in design, assembly, material, or workmanship.
What the period of coverage is.
Belkin warrants the Belkin product for two years.
What will we do to correct problems?
Product Warranty.
Belkin will repair or replace, at its option, any defective product free of
charge (except for shipping charges for the product). Belkin reserves the
right to discontinue any of its products without notice, and disclaims any
limited warranty to repair or replace any such discontinued products.
In the event that Belkin is unable to repair or replace the product (for
example, because it has been discontinued), Belkin will offer either a
refund or a credit toward the purchase of another product from Belkin.
com in an amount equal to the purchase price of the product as evidenced
on the original purchase receipt as discounted by its natural use.
57
Troubleshooting, Support, and Warranty
How to get service.
To get service for your Belkin product you must take the following steps:
2.Your Belkin Customer Service Representative will then
instruct you on how to forward your receipt and Belkin
product and how to proceed with your claim.
1. Contact Belkin International, Inc., at the phone number
listed on page 56 within 15 days of the Occurrence. Be
prepared to provide the following information:
a. The part number of the Belkin product.
b. Where you purchased the product.
c. When you purchased the product.
d. Copy of original receipt.
Belkin reserves the right to review the damaged Belkin product. All
costs of shipping the Belkin product to Belkin for inspection shall be
borne solely by the purchaser. If Belkin determines, in its sole discretion,
that it is impractical to ship the damaged equipment to Belkin, Belkin
may designate, in its sole discretion, an equipment repair facility to
inspect and estimate the cost to repair such equipment. The cost, if
any, of shipping the equipment to and from such repair facility and
of such estimate shall be borne solely by the purchaser. Damaged
equipment must remain available for inspection until the claim is finalized.
Whenever claims are settled, Belkin reserves the right to be subrogated
under any existing insurance policies the purchaser may have.
58
Troubleshooting, Support, and Warranty
How state law relates to the warranty.
THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR, EXCEPT AS
REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY
OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY,
ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY.
Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to you.
IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL, SPECIAL,
DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES
SUCH AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS
ARISING OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty gives you specific legal rights, and you may also have
other rights, which may vary from state to state. Some states do
not allow the exclusion or limitation of incidental, consequential, or
other damages, so the above limitations may not apply to you.
59
Regulatory and safety Information
Declaration of Conformity with electromagnetic
compatibility and electromagnetic interference
CISPR 22 Interference Notice
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to the requirements of EN 55022
and EN 55024. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
We, Belkin International, Inc., of Schiphol-Rijk, Netherlands,
declare under our sole responsibility that the device, F9J1104,
complies with Directives stated in our EU declaration which
can be obtained from our website given below.
This equipment generates, uses, and can radiate radio frequency energy,
and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try and correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Exposure to Radio Frequency Radiation.
This equipment complies with radiation exposure limits set forth for
an uncontrolled environment. This equipment should be installed and
operated with a minimum distance of 20cm between the radiator and your body
Caution: Any changes or modifications not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
This device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter.
60
Regulatory and safety Information
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive 1999/5/EC, the EMC Directive 2004/108/EC, and the low-voltage
Directive 2006/95/EC. A copy of the European Union CE marking “Declaration of Conformity” may be obtained at the website: www.belkin.com/doc
For information on product disposal please refer to
http://environmental.belkin.com
General Safety Information:
• For indoor installation only
• For installation with supplied power adapter only
• The supplied power adapter is the product’s switch-off device. The base socket must be near the product and easily accessible.
61
© 2012 Belkin International, Inc. All rights reserved. All trade names are registered trademarks of respective
manufacturers listed. iPad, iPhone, iPod touch, Mac, Mac OS, and Safari are trademarks of Apple Inc., registered
in the U.S. and other countries. Windows, Windows Vista, Internet Explorer, and DirectX are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Belkin Ltd.
Express Business Park
Shipton Way, Rushden
NN10 6GL, United Kingdom
Belkin Ltd.
Express Business Park
Shipton Way, Rushden
NN10 6GL, United Kingdom
Belkin GmbH
Otto-Hahn-Straße 20
85609 Aschheim
Germany
Belkin Iberia
Avda de Barajas, 24, Edificio Gamma,
4ªpta, 28108 Alcobendas
Madrid - Spain
Belkin Italy & Greece
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Milan 20154
Italy
Belkin B.V.
Boeing Avenue 333
1119 PH Schiphol-Rijk,
Netherlands
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