AVG | 8.5 FILE SERVER EDITION - V 85.5 | User manual | AVG 8.5 FILE SERVER EDITION - V 85.5 User manual

AVG 8.5 File Server Edition
User Manual
Document revision 85.5 (14.9.2009)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product
Inc. Created
This product
This product
This product
uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security,
1991.
uses code from C-SaCzech library, Copyright (c) 1996-2001 Jaromir Dolecek (dolecek@ics.muni.cz).
uses compression library zlib, Copyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
uses compression library libbzip2, Copyright (c) 1996-2002 Julian R. Seward.
1
Contents
........................................................................................................................ 6
1. Introduction
7
2. AVG ........................................................................................................................
Installation Requirements
..........................................................................................................
7
2.1 Operation Systems
Supported
..........................................................................................................
7
2.2 Minimum Hardware
Requirements
8
3. AVG ........................................................................................................................
Installation Options
9
4. AVG ........................................................................................................................
Installation Process
9
4.1 Installation ..........................................................................................................
Launch
.......................................................................................................... 10
4.2 License Agreement
..........................................................................................................
10
4.3 Checking System
Status
..........................................................................................................
10
4.4 Select Installation
Type
..........................................................................................................
11
4.5 Activate Your
AVG License
..........................................................................................................
12
4.6 Custom Installation
- Destination Folder
..........................................................................................................
13
4.7 Custom Installation
- Component Selection
..........................................................................................................
14
4.8 Custom Installation
- E-mail Scanning
..........................................................................................................
14
4.9 AVG Security
Toolbar
.......................................................................................................... 15
4.10 Setup Summary
4.11 Installing.......................................................................................................... 15
..........................................................................................................
15
4.12 Installation
Complete
........................................................................................................................
17
5. AVG
First Run Wizard
..........................................................................................................
17
5.1 AVG Essential
Configuration
.......................................................................................................... 18
5.2 AVG Task Scheduling
..........................................................................................................
18
5.3 Update AVG
protection
..........................................................................................................
19
5.4 AVG Configuration
Finished
........................................................................................................................
20
6. After
Installation
.......................................................................................................... 20
6.1 Product Registration
..........................................................................................................
20
6.2 Access to User
Interface
..........................................................................................................
20
6.3 Scanning of
the whole computer
6.4 Eicar Test .......................................................................................................... 20
..........................................................................................................
21
6.5 AVG Default
Configuration
........................................................................................................................
22
7. AVG
User Interface
.......................................................................................................... 23
7.1 System Menu
2
7.1.1 File .......................................................................................................... 23
.......................................................................................................... 23
7.1.2 Components
.......................................................................................................... 23
7.1.3 History
7.1.4 Tools.......................................................................................................... 23
7.1.5 Help.......................................................................................................... 23
..........................................................................................................
26
7.2 Security Status
Info
7.3 Quick Links.......................................................................................................... 27
..........................................................................................................
27
7.4 Components
Overview
7.5 Statistics .......................................................................................................... 29
..........................................................................................................
29
7.6 System Tray
Icon
........................................................................................................................
30
8. AVG
Components
8.1 Anti-Virus .......................................................................................................... 30
..........................................................................................................
30
8.1.1 Anti-Virus
Principles
..........................................................................................................
30
8.1.2 Anti-Virus
Interface
.......................................................................................................... 32
8.2 Anti-Spyware
..........................................................................................................
32
8.2.1 Anti-Spyware
Principles
..........................................................................................................
32
8.2.2 Anti-Spyware
Interface
.......................................................................................................... 33
8.3 Anti-Rootkit
..........................................................................................................
33
8.3.1 Anti-Rootkit
Principles
..........................................................................................................
33
8.3.2 Anti-Rootkit
Interface
.......................................................................................................... 35
8.4 E-mail Scanner
..........................................................................................................
35
8.4.1 E-mail
Scanner Principles
..........................................................................................................
35
8.4.2 E-mail
Scanner Interface
..........................................................................................................
35
8.4.3 E-mail
Scanner Detection
8.5 License
.......................................................................................................... 39
.......................................................................................................... 40
8.6 Link Scanner
40
8.6.1 Link ..........................................................................................................
Scanner Principles
40
8.6.2 Link ..........................................................................................................
Scanner Interface
40
8.6.3 AVG..........................................................................................................
Search-Shield
40
8.6.4 AVG..........................................................................................................
Active Surf-Shield
8.7 Web Shield.......................................................................................................... 43
43
8.7.1 Web..........................................................................................................
Shield Principles
43
8.7.2 Web..........................................................................................................
Shield Interface
43
8.7.3 Web..........................................................................................................
Shield Detection
.......................................................................................................... 47
8.8 Resident Shield
..........................................................................................................
47
8.8.1 Resident
Shield Principles
..........................................................................................................
47
8.8.2 Resident
Shield Interface
3
..........................................................................................................
47
8.8.3 Resident
Shield Detection
.......................................................................................................... 51
8.9 Update Manager
..........................................................................................................
51
8.9.1 Update
Manager Principles
..........................................................................................................
51
8.9.2 Update
Manager Interface
..........................................................................................................
53
8.10 AVG Security
Toolbar
........................................................................................................................
56
9. AVG
for SharePoint Portal Server
.......................................................................................................... 56
9.1 Program Maintenance
..........................................................................................................
57
9.2 AVG for SPPS
Configuration - SharePoint 2007
..........................................................................................................
59
9.3 AVG for SPPS
Configuration - SharePoint 2003
..........................................................................................................
61
9.4 AVG for SPPS
Edition Diagnostics
........................................................................................................................
63
10. AVG
Advanced Settings
.......................................................................................................... 64
10.1 Appearance
..........................................................................................................
66
10.2 Ignore Faulty
Conditions
.......................................................................................................... 68
10.3 Virus Vault
.......................................................................................................... 69
10.4 PUP Exceptions
.......................................................................................................... 71
10.5 Web Shield
..........................................................................................................
71
10.5.1 Web
Protection
..........................................................................................................
71
10.5.2 Instant
Messaging
.......................................................................................................... 75
10.6 Link Scanner
10.7 Scans
.......................................................................................................... 76
..........................................................................................................
76
10.7.1 Scan
Whole Computer
..........................................................................................................
76
10.7.2 Shell
Extension Scan
..........................................................................................................
76
10.7.3 Scan
Specific Files or Folders
..........................................................................................................
76
10.7.4 Removable
Device Scan
10.8 Schedules.......................................................................................................... 83
..........................................................................................................
83
10.8.1 Scheduled
Scan
..........................................................................................................
83
10.8.2 Virus
Database Update Schedule
..........................................................................................................
83
10.8.3 Program
Update Schedule
.......................................................................................................... 92
10.9 E-mail Scanner
.......................................................................................................... 92
10.9.1 Certification
92
10.9.2 Mail..........................................................................................................
Filtering
..........................................................................................................
92
10.9.3 Logs
and Results
.......................................................................................................... 92
10.9.4 Servers
..........................................................................................................
100
10.10 Resident
Shield
..........................................................................................................
100
10.10.1 Advanced
Settings
.......................................................................................................... 100
10.10.2 Exceptions
4
.......................................................................................................... 104
10.11 Anti-Rootkit
10.12 Update.......................................................................................................... 105
.......................................................................................................... 105
10.12.1 Proxy
.......................................................................................................... 105
10.12.2 Dial-up
.......................................................................................................... 105
10.12.3 URL
.......................................................................................................... 105
10.12.4 Manage
112
10.13 Remote..........................................................................................................
Administration
........................................................................................................................
114
11. AVG
Scanning
..........................................................................................................
114
11.1 Scanning
Interface
..........................................................................................................
115
11.2 Predefined
Scans
..........................................................................................................
115
11.2.1 Scan
Whole Computer
..........................................................................................................
115
11.2.2 Scan
Specific Files or Folders
..........................................................................................................
121
11.3 Scanning
in Windows Explorer
..........................................................................................................
122
11.4 Command
Line Scanning
.......................................................................................................... 124
11.5 Scan Scheduling
..........................................................................................................
124
11.5.1 Schedule
Settings
..........................................................................................................
124
11.5.2 How
to Scan
..........................................................................................................
124
11.5.3 What
to Scan
..........................................................................................................
131
11.6 Scan Results
Overview
..........................................................................................................
133
11.7 Scan Results
Details
..........................................................................................................
133
11.7.1 Results
Overview Tab
..........................................................................................................
133
11.7.2 Infections
Tab
..........................................................................................................
133
11.7.3 Spyware
Tab
..........................................................................................................
133
11.7.4 Warnings
Tab
..........................................................................................................
133
11.7.5 Rootkits
Tab
..........................................................................................................
133
11.7.6 Information
Tab
.......................................................................................................... 140
11.8 Virus Vault
........................................................................................................................
142
12. AVG
Updates
.......................................................................................................... 142
12.1 Update Levels
.......................................................................................................... 142
12.2 Update Types
.......................................................................................................... 142
12.3 Update Process
........................................................................................................................
143
13. Event
History
........................................................................................................................
144
14. AVG
Diagnostics
........................................................................................................................
146
15. FAQ
and Technical Support
5
1. Introduction
This user manual provides comprehensive documentation for AVG 8.5 File Server.
AVG 8.5 File Server is one of a range of award winning AVG products designed to
provide you with peace of mind and total security for your PC. As with all AVG
products AVG 8.5 File Server has been completely re-designed, from the ground up,
to deliver AVG’s renowned and accredited security protection in a new, more user
friendly and efficient way.
Your new AVG 8.5 File Server product has a streamlined interface combined with
more aggressive and faster scanning. More security features have been automated for
your convenience, and new ‘intelligent’ user options have been included so that you
can fit our security features to your way of life. No more compromising usability over
security!
AVG has been designed and developed to protect your computing and networking
activity. Enjoy the experience of full protection from AVG.
6
2. AVG Installation Requirements
2.1. Operation Systems Supported
AVG 8.5 File Server is intended to protect fileservers with the following operating
systems:
 Windows 2000 Server SP4 + Update Rollup 1
 Windows Server 2003 (x86, x64) SP1
 Windows Server 2008 (x86 and x64)
(and possibly higher service packs for specific operating systems)
2.2. Minimum Hardware Requirements
Minimum hardware requirements for AVG 8.5 File Server are as follows:
 Intel Pentium CPU 600 MHz
 70 MB of free hard drive space (for installation purposes)
 256 MB of RAM memory
7
3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD,
or you can download the latest installation file from the AVG website (www.avg.com).
Before you start installing AVG, we strongly recommend that you visit the
AVG website to check for a new installation file. This way you can be sure to
install the latest available version of AVG 8.5 File Server.
During the installation process you will be asked for your license/sales number. Please
make sure you have it available before starting the installation. The sales number can
be found on the CD packaging. If you purchased your copy of AVG on-line, your
license number will have been delivered to you via e-mail.
8
4. AVG Installation Process
To install AVG on your computer, you need to get the latest installation file. You can
use the installation file from the CD that is a part of your box edition but this file
might be out-of-date. Therefore we recommended getting the latest installation file
online. You can download the file from the AVG website (at www.avg.com) /
Downloads section.
Once you have downloaded and saved the installation file on your hard disk, you can
launch the installation process. The installation is a sequence of dialog windows with
a brief description of what do at each step. In the following, we offer an explanation
for each dialog window:
4.1. Installation Launch
The installation process starts with the Welcome window. In here you select the
language used for the installation process. In the lower part of the dialog window find
the Choose your setup language item, and select the desired language from the
drop down menu. Then press the Next button to confirm and continue to the next
dialog.
Attention: Here you are choosing the language for the installation process only. You
are not selecting the language for the AVG application - that can be specified later on
during the installation process!
9
4.2. License Agreement
The License Agreement dialog provides the full wording of the AVG license
agreement. Please read it carefully and confirm that you have read, understood and
accept the agreement by pressing the Accept button. If you do not agree with the
license agreement press the Don't accept button, and the installation process will be
terminated immediately.
4.3. Checking System Status
Having confirmed the license agreement you will be redirected to the Checking
System Status dialog. This dialog does not require any intervention; your system is
being checked before the AVG installation can start. Please wait until the process has
finished, then continue automatically to the following dialog.
4.4. Select Installation Type
The Select Installation Type dialog offers the choice of two installation options:
standard and custom installation.
For most users, it is highly recommended to keep to the standard installation that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application.
10
Custom installation should only be used by experienced users who have a valid
reason to install AVG with non-standard settings. E.g. to fit specific system
requirements.
4.5. Activate Your AVG License
In the Activate your AVG License dialog you have to fill in your registration data.
Type in your name (User Name field) and the name of your organization (Company
Name field).
Then enter your license/sales number into the License Number text field. The
license number will be in the confirmation email that you received after purchasing
your AVG on-line. You must type in the number exactly as shown. If the digital form
of the license number is available (in the email), it is recommended to use the copy
and paste method to insert it.
Press the Next button to continue the installation process.
If in the previous step you have selected the standard installation, you will be
redirected directly to the Setup Summary dialog. If custom installation was selected
you will continue with the Destination Folder dialog.
11
4.6. Custom Installation - Destination Folder
The Destination folder dialog allows you to specify the location where AVG should
be installed. By default, AVG will be installed to the program files folder located on
drive C:. If you want to change this location, use the Browse button to display the
drive structure, and select the respective folder. Press the Next button to confirm.
12
4.7. Custom Installation - Component Selection
The Component Selection dialog displays an overview of all AVG components that
can be installed. If the default settings do not suit you, you can remove/add specific
components.
However, you can only select from components that are included in your
purchased AVG edition. Only those components will be offered to be installed
within the Component Selection dialog!
 Web Shield is a type of a real time resident protection; it scans the content of
visited web pages (and possible files included in them) even before these are
displayed in your web browser or downloaded to your computer.
 LinkScanner cooperates with Internet Explorer and Firefox (1.5 and newer). It
prevents you from accidentally becoming infected by drive-by downloads and other
exploits as well as delivers a real-time safety verdict on all search results.
 Remote Control Communication Library - if you intend to connect AVG to an
AVG DataCenter (AVG Network Editions), then you need to select this option.
 Additional Installed Languages - you can define which language(s) AVG should
be installed in. Check the Additional installed languages item and then select the
desired languages from the respective menu.
 E-mail Scanner - E-mail scanning provided by AVG 8.5 File Server is only suitable
13
for protecting your e-mail client on the file server itself. By default the E-mail
Scanner is not installed, as it is not normal practice to run an e-mail client on a file
server. If you require email scanning for your email server then we recommend
purchasing the AVG 8.5 Email Server Edition. This edition will provide full
protection for your email server application and its file server. You can purchase
and download the latest version of AVG Email Server Edition from the AVG
website (www.avg.com).
Continue by pressing the Next button.
4.8. Custom Installation - E-mail Scanning
E-mail scanning provided by AVG 8.5 File Server is only suitable for protecting your
e-mail client on the file server itself. As it is not normal practice to run an e-mail
client on a file server, so by default the E-mail Scanner is not installed.
Note: If you require email scanning for your email server then we recommend
purchasing the AVG 8.5 Email Server Edition. This edition will provide full
protection for your email server application and it's file server. You can purchase and
download the latest version from the AVG website (www.avg.com).
4.9. AVG Security Toolbar
In the AVG Security Toolbar dialog, decide whether you want to install the AVG
Security Toolbar - if you do not change the default settings, this component will be
14
installed automatically into your Internet browser; in conjunction with AVG 8.5 and
AVG XPL technologies to provide you with comprehensive online protection while
surfing the Internet.
4.10. Setup Summary
The Setup Summary dialog provides an overview of all parameters of the installation
process. Please make sure all the information is correct. If so, press the Finish
button to continue. Otherwise, you can use the Back button to return to the
respective dialog and correct the information.
4.11. Installing
The Installing dialog shows the progress of the installation process, and does not
require any intervention. Please wait until the installation is complete, then you will
be redirected to the Installation Complete dialog.
4.12. Installation Complete
The Installation Complete dialog is the last step of the AVG installation process.
AVG is now installed on your computer and fully functional. The program is running in
the background in fully automatic mode.
After the installation, AVG Basic Configuration Wizard will be launched
automatically and in a few steps will lead you through the AVG 8.5 File Server
15
elementary configuration. Despite the fact the AVG configuration is accessible any
time during AVG run, we deeply recommend to use this option and set up the basic
configuration with the wizard's help.
16
5. AVG First Run Wizard
When you first install AVG on your computer, the AVG First Run Wizard pops up to
help you with initial AVG 8.5 File Server settings. Though you can set all of the
suggested parameters later on, it is recommended that you take the wizard’s tour to
secure your computer’s protection simply and immediately. Follow the steps described
in each of the wizard’s windows:
5.1. AVG Essential Configuration
The AVG First Run Wizard welcome window briefly summarizes the status of AVG
on your computer, and suggests the steps to be taken to complete protection. Click
on the Next button to continue.
17
5.2. AVG Task Scheduling
In the Schedule regular scans and updates dialog set up the interval for new
update files accessibility check-up, and define time when the scheduled scan should
be launched. It is recommended to keep the default values. Press the Next button to
continue.
5.3. Update AVG protection
18
The Update AVG protection dialog will automatically check and download the latest
AVG updates. Click on the Next button to download the latest update files and
perform the update.
5.4. AVG Configuration Finished
Now your AVG 8.5 File Server has been configured; press the Finish button to start
working with AVG.
19
6. After Installation
6.1. Product Registration
Having finished the AVG 8.5 File Server installation, please register you product
online on the AVG website, Registration page (follow the instruction provided
directly in the page). After the registration you will be able to gain full access to your
AVG User account, the AVG Update newsletter, and other services provided
exclusively for registered users.
6.2. Access to User Interface
The AVG User Interface is accessible in several ways:
 double-click the AVG icon on the system tray
 double-click the AVG icon on the desktop
 from the menu Start/All Programs/AVG 8.5/AVG User Interface
6.3. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG 8.5 File Server installation. For this reason you should run a Scan of
the whole computer to make sure there are no infections on your PC.
For instructions on running a Scan of the whole computer please consult the
chapter AVG Scanning.
6.4. Eicar Test
To confirm that AVG 8.5 File Server has been installed correctly you can perform the
EICAR test.
The EICAR test is a standard and absolutely safe method used to test antivirus
system functioning. It is safe to pass around, because it is not an actual virus, and
does not include any fragments of viral code. Most products react to it as if it were a
virus (though they typically report it with an obvious name, such as "EICAR-AV-Test"
). You can download the EICAR virus from the EICAR website at www.eicar.com, and
you will also find all necessary EICAR test information there.
20
Try to download the eicar.com file, and save it on your local disk. Immediately after
you confirm downloading of the test file, the Resident Shield will react to it with a
warning. This Resident Shield notice demonstrates that AVG is correctly installed on
your computer.
If AVG fails to identify the EICAR test file as a virus, you should check the program
configuration again!
6.5. AVG Default Configuration
The default configuration (i.e. how the application is set up right after installation) of
AVG 8.5 File Server is set up by the software vendor so that all components and
functions are tuned up to achieve optimum performance.
Unless you have a real reason to do so, do not change the AVG configuration!
Changes to settings should only be performed by an experienced user.
Some minor editing of AVG components settings is accessible directly from the
specific component user interface. If you feel you need to change the AVG
configuration to better suit your needs, go to AVG Advanced Settings: select the
system menu item Tools/Advanced settings and edit the AVG configuration in the
newly opened AVG Advanced Settings dialog.
21
7. AVG User Interface
AVG 8.5 File Server open with the main window:
The main window is divided into several sections:
 System Menu (top system line in the window) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
 Security Status Info (upper section of the window) provides you with
information on the current status of your AVG program - details >>
 Quick Links (left section of the window) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
 Components Overview (central section of the window) offer an overview of
all installed AVG components - details >>
22
 Statistics (left bottom section of the window) provide you with all statistical
data regarding the programs operation - details >>
 System Tray Icon (bottom right corner of the monitor, on the system tray)
indicates the AVG current status - details >>
7.1. System Menu
The System menu is the standard navigation used in all Windows applications. It is
located horizontally in the very top part of the AVG 8.5 File Server main window.
Use the system menu to access specific AVG components, feature, and services.
The system menu is divided into five main sections:
7.1.1. File
 Exit - closes the AVG 8.5 File Server's user interface. However, the AVG
application will continue running in the background and your computer will
still be protected!
7.1.2. Components
The Components item of the system menu includes links to all installed AVG
components, opening their default dialog page in the user interface:
 System overview - switch to the default user interface dialog with the
overview of all installed components and their status
 Anti-Virus - opens the default page of the Anti-Virus component
 Anti-Spyware - opens the default page of the Anti-Spyware component
 Anti-Rootkit - opens the default page of the Anti-Rootkit component
 E-mail Scanner - opens the default page of the E-mail Scanner component
 License - opens the default page of the License component
 LinkScanner - opens the default page of the LinkScanner component
 Web Shield - opens the default page of the Web Shield component
 Resident Shield - opens the default page of the Resident Shield component
23
 Update Manager - opens the default page of the Update Manager
component
WARNING: The E-mail Scanner, LinkScanner and Web Shield components are
not a part of standard AVG File Server installation, so they won't be available
to you (and therefore won't be displayed here), unless you have previously
selected them in the Custom Installation - Component Selection dialog of the
Installation Process!
7.1.3. History
 Scan results - switches to the AVG testing interface, specifically to the Scan
Results Overview dialog
 Resident Shield Detection - open a dialog with an overview of threats
detected by Resident Shield
 E-mail Scanner Detection - open a dialog with an overview of mail
messages attachments detected as dangerous by the E-mail Scanner
component
 Web Shield findings - open a dialog with an overview of threats detected by
Web Shield
 Virus Vault - opens the interface of the quarantine space (Virus Vault) to
where AVG removes all detected infections that cannot be healed
automatically for some reason. Inside this quarantine the infected files are
isolated and your computer's security is guaranteed, and at the same time the
infected files are stored for possible future repair.
 Event History Log - opens the history log interface with an overview of all
logged AVG 8.5 File Server actions.
WARNING: The E-mail Scanner Detection and the Web Shield findings items
won't be available to you (and therefore won't be displayed here), unless you
have previously selected the E-mail Scanner and/or the Web Shield item in
the Custom Installation - Component Selection dialog of the Installation
Process!
7.1.4. Tools
 Scan computer - switches to the AVG scanning interface and launches a scan
of the whole computer
 Scan selected folder - switches to the AVG scanning interface and allows you
24
to define within the tree structure of your computer which files and folders
should be scanned
 Scan file - allows you to run an on-demand test over a single file selected
from the tree structure of your disk
 Update - automatically launches the update process of AVG 8.5 File Server
 Update from directory - runs the update process from the update files
located in a specified folder on your local disk. However, this option is only
recommended as an emergency, e.g. in situations where there is no
connection to the Internet (for example, your computer is infected and
disconnected from the Internet; your computer is connected to a network with
no access to the Internet, etc.). In the newly opened window select the folder
where you have previously placed the update file, and launch the update
process.
 Advanced settings - opens the AVG advanced settings dialog where you
can edit the AVG 8.5 File Server configuration. Generally, it is recommended
to keep the default settings of the application as defined by the software
vendor.
7.1.5. Help
 Contents - opens the AVG help files
 Get Help Online - opens the AVG website at the customer support center
page
 Your AVG Web - opens the AVG homepage (at www.avg.com)
 About Viruses and Threats - opens the online Virus Encyclopedia where
you can look up detailed information on the identified virus
 Reactivate - opens the Activate AVG dialog with the data you have entered
in the Activate your AVG license dialog of the installation process. Within
this dialog you can enter your license number to either replace the sales
number (the number you have installed AVG with), or to replace the old
license number (e.g. when upgrading to a new AVG product).
 Register now - connects to the registration website at www.avg.com. Please
fill in your registration data; only customers who register their AVG product
can receive free technical support.
 About AVG - opens the Information dialog with five tabs providing data on
25
program name, program and virus database version, system info, license
agreement, and contact information of AVG Technologies CZ.
7.2. Security Status Info
The Security Status Info section is located in the upper part of the AVG main
window. Within this section you will always find information on the current security
status of your AVG 8.5 File Server. Please see an overview of icons possibly
depicted in this section, and their meaning:
The green icon indicates that your AVG is fully functional. Your computer
is completely protected, up to date and all installed components are working
properly.
The orange icon warns that one or more components are incorrectly
configured and you should pay attention to their properties/settings. There is no
critical problem in AVG and you have probably decided to switch some
component off for some reason. You are still protected by AVG. However, please
pay attention to the problem component's settings! Its name will be provided in
the Security Status Info section.
This icon also appears if for some reason you have decided to ignore a
component's error status (the "Ignore component state" option is available
from the context menu opened by a right-click over the respective component's
icon in the component overview of the AVG main window). You may need to use
this option in a specific situation but it is strictly recommended to switch off the
"Ignore component state" option as soon as possible.
The red icon indicates that AVG is in critical status! One or more
components does not work properly and AVG cannot protect your computer.
Please pay immediate attention to fixing the reported problem. If you are not
able to fix the error yourself, contact the AVG technical support team.
It is strongly recommended that you pay attention to Security Status Info and in
case the report indicates any problem, go ahead and try to solve it immediately.
Otherwise your computer is at risk!
Note: AVG status information can also be obtained at any moment from the system
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tray icon.
7.3. Quick Links
Quick links (in the left section of the AVG User Interface) allow you to immediately
access the most important and most frequently used AVG features:
 Overview - use this link to switch from any currently opened AVG interface to
the default one with an overview of all installed components - see chapter
Components Overview >>
 Computer scanner - use this link to open the AVG scanning interface where
you can run tests directly, schedule scans, or edit their parameters - see
chapter AVG Tests >>
 Update now - this link open the updating interface, and launches the AVG
update process immediately - see chapter AVG Updates >>
These links are accessible from the user interface at all times. Once you use a quick
link to run a specific process, the GUI will switch to a new dialog but the quick links
are still available. Moreover, the running process is further graphically depicted - see
picture 2.
7.4. Components Overview
The Components Overview section is located in the central part of the AVG User
Interface. The section is divided into two parts:
 Overview of all installed components consisting of a panel with the
component's icon and the information of whether the respective component is
active or inactive
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 Description of a selected component
Within the AVG 8.5 File Server the Components Overview section contains
information on the following components:
 Anti-Virus ensures that your computer is protected from viruses trying to
enter your computer - details >>
 Anti-Spyware scans your applications in the background as you run them details >>
 Anti-Rootkit detects programs and technologies trying to camouflage
malware - details >>
 E-mail Scanner checks all incoming and outgoing mail for viruses - details
>>
 License provides full wording of the AVG License Agreement - details >>
 LinkScanner checks the search results displayed in your internet browser details >>
 Web Shield scans all data being downloaded by a web browser - details >>
 Resident Shield runs in the background and scans files as they are copied,
opened or saved - details >>
 Update Manager controls all AVG updates - details >>
Single-click any component's icon to highlight it within the components overview. At
the same time, the component's basic functionality description appears in the bottom
part of the user interface. Double-click the icon to open the components own interface
with a list of basic statistical data.
WARNING: The E-mail Scanner, LinkScanner and Web Shield components are
not a part of standard AVG File Server installation, so they won't be available
to you (and therefore won't be displayed in this dialog), unless you have
previously selected them in the Custom Installation - Component Selection
dialog of the Installation Process!
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7.5. Statistics
The Statistics section is located in the left bottom part of the AVG User Interface. It
offers a list of information regarding the program's operation:
 Last scan - provides the date when the last scan was performed
 Last update - provides the date when the last update was launched
 Virus DB - informs you about the currently installed version of the virus database
 AVG version - informs you about the AVG version installed (the number is in the
form of 8.5.xx, where 8.5 is the product line version, and xx stands for the number
of the build)
 License expires - provides the date of your AVG license expiration
7.6. System Tray Icon
System Tray Icon (on your Windows taskbar) indicates the current status of your
AVG 8.5 File Server. It is visible at all times on your system tray, no matter whether
your AVG main window is opened or closed.
If in full color
, the System Tray Icon indicates that all AVG components are
active and fully functional. A gray icon coloring with an exclamation mark
indicates a problem (inactive component, error status, etc.). Double-click the System
Tray Icon to open the main window and edit a component.
The System Tray Icon can also be used as a quick link to access the AVG main
window at any time - double click on the icon.
By right-click on the System Tray Icon you open a brief context menu with the
following two options:
 Open AVG User Interface - click to open the AVG User Interface
 Update - launches an immediate update
 Exit - click to close the System Tray Icon (Note that by closing it you will no longer
be able to manage and monitor all other components, so you won't be fully
protected!)
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8. AVG Components
8.1. Anti-Virus
8.1.1. Anti-Virus Principles
The antivirus software's scanning engine scans all files and file activity
(opening/closing files, etc.) for known viruses. Any detected virus will be blocked
from taking any action and will then be cleaned or quarantined. Most antivirus
software also uses heuristic scanning, where files are scanned for typical virus
characteristics, so called viral signatures. This means that the antivirus scanner can
detect a new, unknown virus, if the new virus contains some typical characteristics of
existing viruses.
The important feature of antivirus protection is that no known virus can run
on the computer!
Where just a single technology might fall short of detecting or identifying a virus,
Anti-Virus combines several technologies to ensure that your computer is protected
from viruses:
 Scanning - searching for character strings that are characteristic of a given
virus
 Heuristic analysis - dynamic emulation of the scanned object’s instructions in a
virtual computer environment
 Generic detection - detection of instructions characteristic of the given
virus/group of viruses
AVG is also able to analyze and detect executable applications or DLL libraries that
could be potentially unwanted within the system. We call such threats Potentially
Unwanted Programs (various kinds of spyware, adware etc.). Furthermore, AVG scans
your system registry for suspicious entries, temporary Internet files and tracking
cookies, and allows you to treat all potentially harmful items in the same way as any
other infection.
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8.1.2. Anti-Virus Interface
The Anti-Virus component's interface provides some basic information on the
component's functionality, information on the component's current status (Anti-Virus
component is active.), and a brief overview of Anti-Virus statistics:
 Spyware definitions - number provides the count of viruses defined in the
up-to-date version of the virus database
 Latest database update - specifies when and at what time the virus
database was last updated
 Database version - defines the number of the latest virus database version;
and this number increases with every virus base update
There is just one operating button available within this component's interface (Back)
- press the button to return to the default AVG user interface (components overview).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
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8.2. Anti-Spyware
8.2.1. Anti-Spyware Principles
Spyware is usually defined as a type of malware, i.e. software, that gathers
information from a user's computer without the user's knowledge or consent. Some
spyware applications may also be installed on purpose and often contain
advertisements, window pop-ups or different types of unpleasant software.
Currently, the most common source of infection is websites with potentially
dangerous content. Other methods of transmission, such as via e-mail or
transmission by worms and viruses are also prevalent. The most important protection
is to use an always-on background scanner, Anti-Spyware, that works like a resident
shield and scans your applications in the background as you run them.
There is also the potential risk that malware has been transmitted to your computer
prior to AVG installation, or that you have neglected to keep your AVG 8.5 File
Server up-to-date with the latest database and program updates. For this reason,
AVG allows you to fully scan your computer for malware/spyware using the scanning
feature. It also detects sleeping and non-active malware, i.e. malware that has been
downloaded but not yet activated.
8.2.2. Anti-Spyware Interface
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The Anti-Spyware component's interface provides a brief overview on the
component's functionality, information on the component's current status (AntiSpyware component is active.), and some Anti-Spyware statistics:
 Spyware in database - number provides the count of spyware samples
defined in the latest spyware database version
 Latest database update - specifies when and at what time the spyware
database was updated
 Database version - defines the number of the latest spyware database
version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back)
- press the button to return to the default AVG user interface (components overview).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
8.3. Anti-Rootkit
8.3.1. Anti-Rootkit Principles
Anti-Rootkit is a specialized tool detecting and effectively removing dangerous
rootkits, i.e. programs and technologies that can camouflage the presence of
malicious software on your computer.
A rootkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Access to the
hardware is rarely required as a rootkit is intended to seize control of the operating
system running on the hardware. Typically, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mechanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can include
concealing running processes from monitoring programs, or hiding files or system
data from the operating system.
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8.3.2. Anti-Rootkit Interface
The Anti-Rootkit user interface provides a brief description of the component's
functionality, informs on the component's current status (Anti-Rootkit component is
active.) and also brings information on the last time the Anti-Rootkit test was
launched.
In the bottom part of the dialog you can find the Anti-Rootkit settings section
where you can set up some elementary functions of the rootkit presence scanning.
First, mark up the respective check-boxes to specify objects that should be scanned:
 Scan applications
 Scan DLL libraries
 Scan drivers
Further you can pick the rootkit scanning mode:
 Quick rootkit scan - scans only the system folder (typically c:\Windows)
 Full rootkit scan - scans all accessible disks except for A: and B:
Control buttons available:
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 Search for rootkits - since the rootkit scan is not an implicit part of the
Scan of the whole computer, you can run the rootkit scan directly from the
Anti-Rootkit interface using this button
 Save changes - press this button to save and apply all configuration changes
done within this dialog
 Cancel - press this button to return to the default AVG user interface
(components overview)
8.4. E-mail Scanner
WARNING: This component is not a part of standard AVG File Server
installation, so it won't be available to you, unless you have previously
selected it in the Custom Installation - Component Selection dialog of the
Installation Process!
8.4.1. E-mail Scanner Principles
One of the most common sources of viruses and trojans is via e-mail. Phishing and
spam make e-mail an even greater source of risks. Free e-mail accounts are more
likely to receive such malicious e-mails (as they rarely employ anti-spam technology),
and home users rely quite heavily on such e-mail. Also home users, surfing unknown
sites and filling in online forms with personal data (such as their e-mail address)
increase exposure to attacks via e-mail. Companies usually use corporate e-mail
accounts and employ anti-spam filters etc, to reduce the risk.
The E-mail Scanner component checks every e-mail sent or received, providing
much needed protection from e-mail borne threats. AVG supports all leading e-mail
clients including MS Outlook, The bat!, Eudora and all other SMTP/POP3 based email
clients such as Outlook Express. Encrypted connections using SSL are also supported.
Note: AVG E-mail Scanner is not intended for server platforms!
When detected, viruses are quarantined in Virus Vault immediately. Some e-mail
clients may support messages with text certifying that sent and received e-mail has
been scanned for viruses.
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8.4.2. E-mail Scanner Interface
In the E-mail Scanner component's dialog you can find a brief text describing the
component's functionality, information on its current status (E-mail Scanner is active.
), and the following statistics:
 Total e-mails scanned - how many e-mail messages were scanned since
the E-mail Scanner was last launched (if needed, this value can be reset; e.
g. for statistic purposes - Reset value)
 Threats found and blocked - provides the number of infections detected in
e-mail messages since the last E-mail Scanner launch
 Installed e-mail protection - information about a specific e-mail protection
plug-in referring to your default installed e-mail client
Basic component configuration
In the bottom part of the dialog you can find the section named E-mail Scanner
settings where you can edit some elementary features of the component's
functionality:
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 Scan incoming messages - check the item to specify that all e-mails
delivered to your account should be scanned for viruses (by default, this item
is on, and it is recommended not to change this setting!)
 Scan outgoing messages - check the item to confirm all e-mail sent from
your account should be scanned for viruses (by default, this item is off)
 Display notification icon while E-mail is being scanned - during the
scanning the E-mail Scanner component displays a notification dialog
informing on an actual task the component is processing (connecting to
server, downloading a message, scanning the message, ...)
The advanced configuration of the E-mail Scanner component is accessible via the
File/Advanced settings item of the system menu; however advanced configuration
is recommended for experienced users only!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the E-mail Scanner interface are as follows:
 Save changes - press this button to save and apply any changes made in
this dialog
 Cancel - press this button to return to the default AVG user interface
(components overview)
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8.4.3. E-mail Scanner Detection
In the E-mail Scanner detection dialog (accessible via system menu option
History / E-mail Scanner detection) you will be able to see a list of all findings
detected by the E-mail Scanner component. For each detected object the following
information is provided:
 Infection- description (possibly even name) of the detected object
 Object - object location
 Result - action performed with the detected object
 Object Type - type of the detected object
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list).
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8.5. License
In the Licence component interface you will find a brief text describing the
component's functionality, information on its current status (License component is
active.), and the following information:
 License number - provides the exact form of your license number. When
entering your license number, you have to be absolutely precise and type it
exactly as shown. For your comfort, the License dialog offers the Copy
license number link: clicking it allows you to copy the license number into
the clipboard, and then you can simply paste it anywhere you like (CTRL+V).
 License type - specifies the product edition defined by your license number.
 License expires - this date determines the period of validity of your license.
If you want to go on using AVG after this date you have to renew your license.
The license renewal can be performed online on the AVG website.
 Number of seats - how many workstations on which you are entitled to
install your AVG.
Control buttons
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 Re-activate - opens the Activate AVG dialog with the data you have entered
in the Activate your AVG license dialog of the installation process. Within
this dialog you can enter your license number to either replace the sales
number (the number you have installed AVG with), or to replace the old
license number (e.g. when upgrading to a new AVG product).
 Register - connects to the registration website at www.avg.com. Please fill in
your registration data; only customers who register their AVG product can
receive free technical support.
 Back - press this button to return to the default AVG user interface
(components overview)
8.6. Link Scanner
WARNING: This component is not a part of standard AVG File Server
installation, so it won't be available to you, unless you have previously
selected it in the Custom Installation - Component Selection dialog of the
Installation Process!
8.6.1. Link Scanner Principles
LinkScanner cooperates with Internet Explorer and Firefox (1.5 and newer), and
consists of two features: AVG Active Surf-Shield and AVG Search Shield.
AVG Active Surf-Shield prevents you from accidentally becoming infected by driveby downloads and other exploits, ensuring the web pages you visit are safe at the
only time that really matters - when you are about to click the link.
AVG Search Shield works with Google, Yahoo! and MSN search engines to deliver a
real-time safety verdict on all search results, including search ads, displaying an icon
to show the safety rating for each site.
Note: AVG Link Scanner is not intended for server platforms!
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8.6.2. Link Scanner Interface
The LinkScanner component consists of two parts that you can switch on/off in the
LinkScanner component interface:
 Enable AVG Search-Shield - (on by default): advisory notifying icons on
searches performed in Google, Yahoo or MSN having checked ahead the
content of sites returned by the search engine. The browsers supported are
Internet Explorer and Firefox.
 Enable AVG Active Surf-Shield - (on by default): active (real-time)
protection against exploitive sites as they are accessed. Known malicious site
connections and their exploitive content is blocked as they are accessed by
the user via a web browser (or any other application that uses HTTP).
 Back reporting of exploiting web sites - mark this item to allow back
reporting of exploits and bad sites found by users either via Safe Surf or Safe
Search to feed the database collecting information on malicious activity on
the web.
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8.6.3. AVG Search-Shield
When searching Internet with the AVG Search-Shield on, all search results returned
from the most popular search engines like Yahoo!, Google, MSN, etc. are evaluated
for dangerous or suspicious links. By checking these links and marking the bad links,
the AVG Security Toolbar warns you before you click on dangerous or suspicious
links, so you can ensure you only go to safe websites.
While a link is being evaluated on the search results page, you will see a graphic sign
next to the link informing that the link verification is in progress. When the evaluation
is complete, the respective informative icon will be displayed:
The linked page is safe (with Yahoo! search engine within AVG Security
Toolbar this icon will not be displayed!).
The linked page contains active threats! For your own safety, you will not be
allowed to visit this page.
Hovering over an individual rating icon will display details about the particular link in
question. Information include additional details of the threat (if any), the IP address
of the link and when the page was scanned by AVG:
8.6.4. AVG Active Surf-Shield
This powerful protection will block malicious content of any webpage you try to open,
and prevent it from being downloaded to your computer. With this feature enabled,
clicking a link or typing in a URL to a dangerous site will automatically block you from
opening the web page thus protecting you from inadvertently being infected. It is
important to remember that exploited web pages can infect your computer simply by
visiting the affected site, for this reason when you request a dangerous webpage
containing exploits or other serious threats, the AVG Security Toolbar will not allow
your browser to display it.
If you do encounter a malicious web site, within your web browser the AVG Security
Toolbar will warn you with a screen similar to:
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If you still wish to visit the infected page, a link to the page is available on this
screen, but continuing to these pages in not recommended!
8.7. Web Shield
WARNING: This component is not a part of standard AVG File Server
installation, so it won't be available to you, unless you have previously
selected it in the Custom Installation - Component Selection dialog of the
Installation Process!
8.7.1. Web Shield Principles
Web Shield is a type of a real time resident protection; it scans the content of visited
web pages (and possible files included in them) even before these are displayed in
your web browser or downloaded to your computer.
Web Shield detects that the page you are about to visit includes some dangerous
javascript, and prevents the page from being displayed. Also, it recognizes malware
contained in a page and stops its downloading immediately so that it never gets to
your computer.
Note: AVG Web Shield is not intended for server platforms!
8.7.2. Web Shield Interface
The Web Shield component's interface describes the behavior of this type of
protection. Further you can find information on the component's current status (Web
Shield is active and fully functional.). In the bottom part of the dialog you will then
find the elementary editing options of this component's functionality.
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Basic component configuration
First of all, you have the option to immediately switch on/off the Web Shield by
checking the Enable Web Shield item. This option is enabled by default, and the
Web Shield component is active. However, if you do not have a good reason to
change this settings, we recommend to keep the component active. If the item is
checked, and the Web Shield is running, more configuration options are available
and editable on two tabs:
 Web - you can edit the component's configuration regarding the scan of the
website content. The editing interface allows you to configure the following
elementary options:
o Web protection - this option confirms that the Web Shield should
perform scanning of the www pages content. Provided this option is on (
by default), you can further switch on/off these items:
 Check archives - scan the content of archives possibly included in
the www page to be displayed
 Scan Potentially Unwanted Programs - scan potentially unwanted
programs (executable programs that can operate as spyware or
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adware) included in the www page to be displayed
 Use heuristic analysis - scan the content of the page to be
displayed using the heuristic analysis method (dynamic emulation of
the scanned object’s instructions in a virtual computer environment see chapter Anti-Virus Principles)
 Maximum file size to be scanned - if included files are present in
the displayed page you can also scan their content even before these
are downloaded to your computer. However, scanning of large files
takes quite some time and the web page download might be slowed
significantly. You can use the slide bar to specify the maximum size
of a file that is still to be scanned with Web Shield. Even if the
downloaded file is bigger than specified, and therefore will not be
scanned with Web Shield, you are still protected: in case the file is
infected, the Resident Shield will detect it immediately.
 Instant Messaging - allows you to edit the components settings referring to
instant messaging (e.g. ICQ, MSN Messenger, Yahoo ...) scanning.
o Instant Messaging protection - check this item if you wish that the Web
Shield verifies the on-line communication is virus free. Provided this
option is on, you can further specify which instant messaging application
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you want to control - currently AVG 8.5 File Server supports the ICQ,
MSN, and Yahoo applications.
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Web Shield interface are as follows:
 Save changes - press this button to save and apply any changes made in
this dialog
 Cancel - press this button to return to the default AVG user interface (
components overview)
8.7.3. Web Shield Detection
Web Shield scans the content of visited web pages and possible files included in
them even before these are displayed in your web browser or downloaded to your
computer. If a threat is detected, you will be warned immediately with the following
dialog:
The suspect web page will not be opened, and the threat detection will be logged in
the list of Web Shield findings (accessible via system menu History / Web Shield
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findings).
8.8. Resident Shield
8.8.1. Resident Shield Principles
The Resident Shield scans files as they are copied, opened or saved. When the
Resident Shield discovers a virus in a file that is accessed, it stops the operation
currently being performed and does not allow the virus to activate itself. The
Resident Shield, loaded in the memory of your computer during system startup,
also provides vital protection for the system areas of your computer.
8.8.2. Resident Shield Interface
Besides an overview of the most important statistical data and the information on the
component's current status (Resident Shield is active and fully functional), the
Resident Shield interface offers some elementary component settings options, too.
The statistics is as follows:
 Resident Shield has been active for - provides the time since the latest
component's launch
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 Threats detected and blocked - number of detected infections that were
prevented from being run/opened (if needed, this value can be reset; e.g. for
statistic purposes - Reset value)
Basic component configuration
In the bottom part of the dialog window you will find the section called Resident
Shield settings where you can edit some basic settings of the component's
functionality (detailed configuration, as with all other components, is available via the
File/Advanced settings item of the system menu).
The Resident Shield is active option allows you to easily switch on/off resident
protection. By default, the function is on. With resident protection on you can further
decide how the possibly detected infections should be treated (removed):
o either automatically (Remove all threats automatically)
o or only after the user's approval (Ask me before removing threats)
This choice has no impact on the security level, and it only reflects your preferences.
In both cases, you can still select whether you want to Remove cookies
automatically. In specific cases you can switch this option on to achieve maximum
security levels, however it is switched off by default. (cookies = parcels of text sent
by a server to a web browser and then sent back unchanged by the browser each
time it accesses that server. HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences or the contents
of their electronic shopping carts).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Resident Shield interface are as follows:
 Manage exceptions - opens the Resident Shield - Directory Excludes
dialog where you can define folders that should be left out from the Resident
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Shield scanning
 Save changes - press this button to save and apply any changes made in
this dialog
 Cancel - press this button to return to the default AVG user interface
(components overview)
8.8.3. Resident Shield Detection
Resident Shield scans files as they are copied, opened or saved. When a virus or
any kind of threat is detected, you will be warned immediately via the following
dialog:
The dialog provides information on the threat detected, and it invites you to decide
what action should be taken now:
 Heal - if a cure is available, AVG will heal the infected file automatically; this
option is the recommended action to be taken
 Move to Vault - the virus will be moved to AVG Virus Vault
 Ignore - we strictly recommend NOT TO use this option unless you have a
very good reason to do so!
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The Resident Shield detection offers an overview of objects that were detected by
the Resident Shield, evaluated as dangerous and either cured or moved to the
Virus Vault. For each detected object the following information is provided:
 Infection- description (possibly even name) of the detected object
 Object - object location
 Result - action performed with the detected object
 Object Type - type of the detected object
 Process - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list). The Refresh list button will update the list of finding detected
by Resident Shield. The Back button switches you back to the default AVG user
interface (components overview).
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8.9. Update Manager
8.9.1. Update Manager Principles
No security software can guarantee true protection from various types of threats
unless it is regularly updated! Virus writers are always looking for new flaws that they
can exploit in both software and operating systems. New viruses, new malware, new
hacking attacks appear daily. For this reason, software vendors are continually issuing
updates and security patches, to fix any security holes that are discovered.
It is crucial to update your AVG regularly!
The Update Manager helps you to control regular updating. Within this component
you can schedule automatic downloads of update files either from the Internet, or
the local network. Essential virus definition updates should be daily if possible. Less
urgent program updates can be weekly.
Note: Please pay attention to the AVG Updates chapter for more information on
update types and levels!
8.9.2. Update Manager Interface
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The Update Manager's interface displays information about the component's
functionality and its current status (Update manager is active.), and provides the
relevant statistical data:
 Latest update - specifies when and at what time the database was updated
 Virus database version - defines the number of the latest virus database
version; and this number increases with every virus base update
Basic component configuration
In the bottom part of the dialog you can find the Update Manager settings section
where you can perform some changes to the rules of the update process launch. You
can define whether you wish the update files to be downloaded automatically (Start
automatic updates) or just on demand. By default, the Start automatic updates
option is switched on and we recommend to keep it that way! Regular download of
the latest update files is crucial for proper functionality of any security software!
Further you can define when the update should be launched:
o Periodically - define the time interval
o At a specific time - define the exact day and time
By default, the update is set for every 4 hours. It is highly recommended to keep this
setting unless you have a true reason to change it!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Update Manager interface are as follows:
 Update now - launches an immediate update on demand
 Save changes - press this button to save and apply any changes made in
this dialog
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 Cancel - press this button to return to the default AVG user interface
(components overview)
8.10. AVG Security Toolbar
The AVG Security Toolbar is designed to work with MS Internet Explorer (version
6.0 or greater) and Mozilla Firefox (version 1.5 or greater).
Note: AVG Security Toolbar is not intended for server platforms!
Once installed the AVG Security Toolbar will by default be located just under your
browsers address bar:
The AVG Security Toolbar consists of the following:
 AVG logo button - provides access to general toolbar items. Click the logo
button to get redirected to the AVG website (www.avg.com). Clicking the
pointer next to the AVG icon will open the following:
o Toolbar Info - link to the AVG Security Toolbar home page with
detailed information on the toolbar's protection
o Launch AVG 8.5 - opens the AVG 8 user interface
o Options - opens a configuration dialog where you can adjust your AVG
Security Toolbar settings to suit your needs; the dialog is divided into
two tabs:
 General - on this tab you can find two sections named Buttons and
Ratings.
The Buttons section allows you to configure which buttons are visible
or hidden on the AVG Security Toolbar. By default all buttons are
visible.
The Ratings section allows you to determine what type of ratings do
you want to be displayed for your search results. By default all ratings
are visible but you may hide some of them (when searching from the
Yahoo! search box, only safe results are displayed).
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 Advanced - on this tab you can edit the AVG Security Toolbar
protection features. By default, both the AVG Search-Shield and
AVG Active Surf-Shield features are enabled.
o Update - checks for new updates for your AVG Security Toolbar
o Help - provides options to open the help file, contact AVG technical
support, or view the details of the current version of the toolbar
 Yahoo! powered search box - easy and safe way to search the web using
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Yahoo! search. Enter a word or phrase into the search box press Search to
start the search on the Yahoo! server directly, no matter what page is
currently displayed. The search box also lists your search history. Searches
done through the search box are analyzed using the AVG Search-Shield
protection.
 AVG Active Surf-Shield button - on/off button controls the status of the
AVG Active Surf-Shield protection
 AVG Search-Shield button - on/off button controls the status of the AVG
Search-Shield protection
 AVG Info button - provides links to important security information located
on the AVG website (www.avg.com)
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9. AVG for SharePoint Portal Server
This chapter deals with AVG maintenance on MS SharePoint Portal Server that can
be considered a special type of a file server.
9.1. Program Maintenance
AVG 8.5 for SharePoint Portal Server uses the Microsoft SP VSAPI 1.4
virus-scanning interface for the protection of your server against possible virus
infection. The objects on the server are tested for the presence of malware when they
are downloaded and/or uploaded from or on the server by your users. The
configuration of the anti-virus protection can be set up using the Central
Administration interface of your SharePoint Portal Server. Within the Central
Administration you can also view and manage the AVG 8.5 for SharePoint Portal
Server log file.
You can launch the SharePoint Portal Server Central Administration when you
are logged in on the computer that your server is running on. The administration
interface is web-based (as well as the user interface of the SharePoint Portal Server)
and you can open it using the SharePoint (3.0) Central Administration option in
the Programs/Microsoft Office Server folder (or SharePoint Portal Server) of
the Windows Start menu:
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You can also enter the SharePoint Portal Server Central Administration web
page remotely using the proper access rights and URL.
9.2. AVG for SPPS Configuration - SharePoint 2007
In the SharePoint 3.0 Central Administration interface you can easily configure
the performance parameters and actions of the AVG 8.5 for SharePoint Portal
Server scanner. Choose the Operations option in the Central Administration
section. A new dialog will appear. Select Antivirus item in the Security
Configuration part.
The following window will then be displayed:
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You can configure various AVG 8.5 for SharePoint Portal Server anti-virus
scanning actions and performance features here:
 Scan documents on upload – enable/disable the scanning of documents
being uploaded
 Scan documents on download – enable/disable the scanning of documents
being downloaded
 Allow users to download infected documents – allow/disallow users to
download infected documents
 Clean infected documents – enable/disable automatic erasing of infected
documents
 Time out duration (in seconds) – the maximum number of seconds the virus
scanning process will run after single launch (decrease the value when the
server’s response seems to be slow when scanning the documents)
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 Number of threads – you can specify the number of virus scanning threads
that can run simultaneously; increasing the number may speed up the
scanning due to the higher level of parallelism, but it can increase the server’s
response time on the other hand
9.3. AVG for SPPS Configuration - SharePoint 2003
In the SharePoint Portal Server Central Administration interface you can easily
configure the performance parameters and actions of the AVG 8.5 for SharePoint
Portal Server scanner. Choose the Antivirus Actions Configuration option in the
Security Configuration section:
The following window will then be displayed:
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You can configure various AVG 8.5 for SharePoint Portal Server anti-virus
scanning actions and performance features here:
 Scan documents on upload – enable/disable the scanning of documents
being uploaded
 Scan documents on download – enable/disable the scanning of documents
being downloaded
 Allow users to download infected documents – allow/disallow users to
download infected documents
 Clean infected documents – enable/disable automatic erasing of infected
documents
 Time limit of scanning – the maximum number of seconds the virus
scanning process will run after single launch (decrease the value when the
server’s response seems to be slow when scanning the documents)
 Use max. X sub-processes when scanning documents – the X specifies
the number of virus scanning threads that can run simultaneously; increasing
the number may speed up the scanning due to the higher level of parallelism,
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but it can increase the server’s response time on the other hand
9.4. AVG for SPPS Edition Diagnostics
The diagnostics messages of AVG 8.5 for SharePoint Portal Server can be viewed
after choosing the Diagnostics Settings Configuration in the SharePoint Central
Administration’s Component Configuration section:
All diagnostics information related to AVG 8.5 for SharePoint Portal Server
performance are stored in the *_AVG4SPS.LOG file. The contents of this file can be
viewed after choosing it in the Display diagnostics protocols section of the
Diagnostics Settings Configuration window:
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Press the View log button to view the log file of AVG 8.5 for SharePoint Portal
Server.
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10. AVG Advanced Settings
The advanced configuration dialog of AVG 8.5 File Server opens in a new window
named Advanced AVG Settings. The window is divided into two sections: the left
part offers a tree-arranged navigation to the program configuration options. Select
the component you want to change the configuration of (or its specific part) to open
the editing dialog in the right-hand section of the window.
WARNING: Items Web Shield, LinkScanner, E-mail Scanner and Remote
Administration are not a part of standard AVG File Server installation, so they
won't be available to you (and therefore won't be displayed in the
tree-arranged navigation), unless you have previously selected them in the
Custom Installation - Component Selection dialog of the Installation Process!
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10.1. Appearance
The first item of the navigation tree, Appearance, refers to the general settings of
the AVG user interface and a few elementary options of the application's behavior:
Language selection
In the Language selection section you can chose your desired language from the
drop-down menu; the language will then be used for the entire AVG user interface.
The drop-down menu only offers those languages you have previously selected to be
installed during the installation process (see chapter Custom Installation - Component
Selection). However, to finish switching the application to another language you have
to restart the user interface; follow these steps:
 Select the desired language of the application and confirm your selection by
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pressing the Apply button (right-hand bottom corner)
 Press the OK button to close the Advanced AVG Settings editing dialog
 Close the AVG user interface via the system menu item option File/Exit
 Re-open the AVG user interface by one of these options: double-click the AVG
system tray icon, double-click the AVG icon on your desktop, or via the menu
Start/All Programs/AVG 8.5/AVG User Interface (see chapter Access to
User Interface). The user interface will then be displayed in the newly
selected language.
Balloon tray notifications
Within this section you can suppress display of system tray balloon notifications on
the status of the application. By default, the balloon notifications are allowed to be
displayed, and it is recommended to keep this configuration! The balloon notifications
typically inform on some AVG component's status change, and you should pay
attention to them!
However, if for some reason you decide you do not wish these notifications to be
displayed, or you would like only certain notifications (related to a specific AVG
component) to be displayed, you can define and specify your preferences by
checking/unchecking the following options:
 Display system tray notifications - by default, this item is checked (
switched on), and notifications are displayed. Uncheck this item to completely
turn off the display of all balloon notifications. When turned on, you can
further select what specific notifications should be displayed:
o Display tray notifications about update - decide whether information
regarding AVG update process launch, progress, and finalization should
be displayed;
o Display tray notifications about scanning - decide whether
information upon automatic launch of the scheduled scan, its progress
and results should be displayed;
o Display Resident Shield related tray notifications - decide whether
information regarding file saving, copying, and opening processes
should be displayed or suppressed;
o Display components state change notifications - decide whether
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information regarding component's activity/inactivity or its possible
problem should be displayed. When reporting a component's fault
status, this option equals to the informative function of the system tray
icon (color changing) reporting a problem in any AVG component.
o
o Display E-mail Scanner related tray notifications - decide whether
information upon scanning of all incoming and outgoing e-mail
messages should be displayed.
10.2. Ignore Faulty Conditions
In the Ignore faulty components conditions dialog you can tick those components
that you do not want to get informed about:
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By default, no component is selected in this list. It means that if any component get
to an error status, you will be informed about it immediately via:
 system tray icon - while all parts of AVG are working properly, the icon is
displayed in four colors; however, if an error occurs, the icons switches to
grey color with a red exclamation mark,
 text description of the existing problem in the Security Status Info section
of the AVG main window
There might be a situation that for some reason you need to switch a component off
temporarily (this is not recommended, you should try to keep all components
permanently on and in default configuration, but it may be happen). In that case the
system tray icon automatically reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it
yourself, and you are aware of the potential risk. At the same time, once being
displayed in grey color, the icon cannot actually report any possible further error that
might appear.
For this situation, within the above dialog you can select components that may be in
an error state (or switched off) and you do not wish to get informed about it. The
same option of Ignoring component state is also available for specific components
directly from the components overview in the AVG main window.
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10.3. Virus Vault
The Virus Vault maintenance dialog allows you to define several parameters
regarding the administration of objects stored in the Virus Vault:
 Limit Virus vault size - use the slider to set up the maximum size of the
Virus Vault. The size is specified proportionally compared to the size of your
local disk.
 Automatic file deletion - in this section define the maximum length of time
that objects should be stored in the Virus Vault (Delete files older than ...
days), and the maximum number of files to be stored in the Virus Vault (
Maximum number of files to be stored)
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10.4. PUP Exceptions
AVG is able to analyze and detect executable applications or DLL libraries that could
be potentially unwanted within the system. In some cases the user may wish to keep
certain unwanted programs on the computer, (programs that were installed on
purpose). Some programs, especially free ones, include adware. Such adware might
be detected and reported by AVG as a potentially unwanted program. If you wish
to keep such a program on your computer, you can define it as a potentially
unwanted program exception:
The Potentially Unwanted Programs Exceptions dialog displays a list of already
defined and currently valid exceptions from potentially unwanted programs. You can
edit, delete, or add new exception.
Control buttons
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 Edit - opens an editing dialog (identical with the dialog for new exception
definition, see below) of an already defined exception, where you can change
the exception's parameters
 Remove - deletes the selected item from the list of exceptions
 Add exception - open an editing dialog where you can define parameters of
the new exception to be created:
o File - type the full path to the file that you want to mark as an exception
o Checksum - displays the unique 'signature' of the chosen file. This
checksum is an automatically generated string of characters, which
allows AVG to unequivocally distinguish the chosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o File Info - displays any additional information available about the file (
license/version information etc.)
o Any location - do not use full path - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchecked
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10.5. Web Shield
The Web Protection dialog allows you to activate/deactivate the entire Web Shield
component (activated by default). For further advanced settings of this component
please continue to the subsequent dialogs as listed in the tree navigation.
In the bottom section of the dialog, select in which way you wish to be informed
about possible detected threat: via standard pop-up dialog, via tray balloon
notification, or via tray icon signalization.
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10.5.1. Web Protection
In the Web Protection dialog you can edit the component's configuration regarding
the scan of the website content. The editing interface allows you to configure the
following elementary options:
 Web protection - this option confirms that the Web Shield should perform
scanning of the www pages content. Provided this option is on (by default),
you can further switch on/off these items:
o Check archives - scan the content of archives possibly included in the
www page to be displayed .
o Report Potentially Unwanted Programs and Spyware threats scan potentially unwanted programs (executable programs that can
operate as spyware or adware) included in the www page to be
displayed, and spyware infections.
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o Use heuristic analysis - scan the content of the page to be displayed
using the heuristic analysis method (dynamic emulation of the scanned
object’s instructions in a virtual computer environment).
o Ports to be scanned - this field lists the standard http communication
port numbers. If your computer configuration differs, you can change
the port numbers as needed.
o Maximum file size to be scanned - if included files are present in the
displayed page you can also scan their content even before these are
downloaded to your computer. However, scanning of large files takes
quite some time and the web page download might be slowed
significantly. You can use the slide bar to specify the maximum size of a
file that is still to be scanned with Web Shield. Even if the downloaded
file is bigger than specified, and therefore will not be scanned with Web
Shield, you are still protected: in case the file is infected, the Resident
Shield will detect it immediately.
o Exclude host/IP/domain - into the text field you can type the exact
name of a server (host, IP address, IP address with mask, or URL) or a
domain that should not be scanned by Web Shield. Therefore exclude
only host that you can be absolutely sure would never provide
dangerous website content.
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10.5.2. Instant Messaging
In the Instant Messaging Shield dialog you can edit the Web Shield components
settings referring to instant messaging scanning. Currently the following three instant
messaging programs are supported: ICQ and MSN - tick the respective item for each
of them if you want the Web Shield to verify the on-line communication is virus free.
For further specification of allowed/blocked users you can see and edit the respective
dialog (Advanced ICQ, Advanced MSN) and specify the Whitelist (list of users that
will be allowed to communicate with you) and Blacklist (users that should be blocked
).
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10.6. Link Scanner
The LinkScanner settings dialog allows you to switch on/off the two elementary
features of the LinkScanner:
 Enable Safe Search - (on by default): advisory notifying icons on searches
performed in Google, Yahoo or MSN having checked ahead the content of sites
returned by the search engine. The browsers supported are Internet Explorer
and Firefox.
 Enable Safe Surf - (on by default): active (real-time) protection against
exploitive sites as they are accessed. Known malicious site connections and
their exploitive content is blocked as they are accessed by the user via a web
browser (or any other application that uses HTTP).
 Enable reporting to AVG of exploited websites - (on by default): mark
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this item to allow back reporting of exploits and bad sites found by users
either via Safe Surf or Safe Search to feed the database collecting
information on malicious activity on the web.
10.7. Scans
The advanced scan settings is divided into three categories referring to specific scan
types as defined by the software vendor:
 Scan Whole Computer - standard predefined scan of the entire computer
 Shell Extension Scan - specific scanning of a selected object directly from
the Windows Explorer environment
 Scan Specific Files or Folders - standard predefined scan of selected areas
of your computer
 Removable Device Scan - specific scanning of removable devices attached
to your computer
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10.7.1. Scan Whole Computer
The Scan whole computer option allows you to edit parameters of one of the scans
predefined by the software vendor, Scan of the whole computer:
Scan settings
The Scan settings section offers a list of scanning parameters that can be optionally
switched on/off:
 Automatically heal/remove infection - if a virus is identified during
scanning it can be healed automatically if a cure is available. If the infected
file cannot be healed automatically, or if you decide to switch off this option,
you will be notified upon a virus detection and will have to decide what to do
with the detected infection. The recommended method is to remove the
infected file to the Virus Vault.
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 Report Potentially Unwanted Programs and Spyware threats - this
parameter controls the Anti-Virus functionality that allows detection of
potentially unwanted programs (executable files that can run as spyware or
adware) and these can then be blocked, or removed;
 Scan for Tracking Cookies - this parameter of the Anti-Spyware component
defines that cookies should be detected; (HTTP cookies are used for
authenticating, tracking, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts)
 Scan inside archives - this parameters defines that scanning should check
all files even those stored inside archives, e.g. ZIP, RAR, ...
 Use Heuristics - heuristic analysis (dynamic emulation of the scanned object’
s instructions in a virtual computer environment) will be one of the methods
used for virus detection during scanning;
 Scan system environment - scanning will also check the system areas of
your computer;
 Scan for rootkits - tick this item if you want to include the rootkit detection
into scanning of the entire computer. The rootkit detection is also available on
its own within the Anti-Rootkit component;
 Scan infectable files only - with this option switched on, files that cannot
get infected will not be scanned. These can be for instance some plain text
files, or some other non-executable files.
o Scan media files – check to scan media files (Video, Audio etc.). If you
leave this box unchecked, it will reduce the scanning time even more,
because these files are often quite large and are not too likely to be
infected by a virus.
Scan process priority
Within the Scan process priority section you can further specify the desired
scanning speed dependent on system resource usage. By default, this option value is
set to the medium level of automatic resource usage. If you want the scanning to run
faster, it will take less time but system resources usage will increase significantly
during the scan, and will slow down your other activities on the PC (this option can
be used when your computer is switched on but nobody is currently working on it).
On the other hand, you can decrease system resources usage by extending the
scanning duration.
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Set additional scan reports ...
Click the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what scan findings
should be reported:
10.7.2. Shell Extension Scan
Similar to the previous Scan whole computer item, this item named Shell
extension scan also offers several options for editing the scan predefined by the
software vendor. This time the configuration is related to scanning of specific objects
launched directly from the Windows Explorer environment (shell extension), see
chapter Scanning in Windows Explorer:
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The list of parameters is identical to those available for the Scan of the whole
computer . However, the default settings differ: with the Scan of the Whole
Computer most parameters are selected while for the Shell extension scan (
Scanning in Windows Explorer) only the relevant parameters are switched on.
10.7.3. Scan Specific Files or Folders
The editing interface for Scan specific files or folders is identical to the Scan
Whole Computer editing dialog. All configuration options are the same; however,
the default settings are more strict for the Scan of the whole computer:
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All parameters set up in this configuration dialog apply only to the areas selected for
scanning with the Scan of specific files or folders! If you tick the Scan for
rootkits option within this configuration dialog, only a quick rootkit test will be
performed, i.e. rootkit scanning of selected areas only.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
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10.7.4. Removable Device Scan
The editing interface for Removable device scan is also very similar to the Scan
Whole Computer editing dialog:
The Removable device scan is launched automatically once you attach any
removable device to your computer. By default, this scanning is switched off.
However, it is crucial to scan removable devices for potential threats since these are a
major source of infection. To have this scanning ready and launched automatically
when needed, mark the Enable Removable device scan option.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
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10.8. Schedules
In the Schedules section you can edit the default settings of:
 Whole computer scan schedule
 Virus database update schedule
 Program update schedule
10.8.1. Scheduled Scan
Parameters of the scheduled scan can be edited (or a new schedule set up) on three
tabs:
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On the Schedule settings tab you can first check/uncheck the Enable this task
item to simply deactivate the scheduled test temporarily, and switch it on again as
the need arises.
Next, give a name to the scan you are about to create and schedule. Type the name
into the text field by the Name item. Try to use brief, descriptive and apt names for
scans to make it easier to later recognize the scan from others.
Example: It is not appropriate to call the scan by the name of "New scan" or "My
scan" since these names do not refer to what the scan actually checks. On the other
hand, an example of a good descriptive name would be "System areas scan" etc. Also
it is not necessary to specify in the scan's name whether it is the scan of the whole of
the computer or just a scan of selected files or folders - your own scans will always
be a specific version of the scan of selected files or folders.
In this dialog you can further define the following parameters of the scan:
 Schedule running - specify time intervals for the newly scheduled scan
launch. The timing can either be defined by the repeated scan launch after a
certain period of time (Run every ...) or by defining an exact date and time (
Run at specific time ...), or possibly by defining an event that the scan
launch should be associated with (Action based on computer startup).
 Advanced schedule options - this section allows you to define under which
conditions the scan should/should not be launched (whether it should be run
on computer startup, in low power mode or while a full-screen application for example a computer game - is running).
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon:
A new AVG system tray icon then appears (in full color with a white arrow - see
picture above) informing a scheduled scan is running. Right-click on the running scan
AVG icon to open a context menu where you can decide to pause or even stop the
running scan:
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On the How to scan tab you will find a list of scanning parameters that can be
optionally switched on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to
change these settings we recommend to keep the predefined configuration:
 Automatically heal/remove infection - (switched on, by default): if a virus
is identified during scanning it can be healed automatically if a cure is
available. If the infected file cannot be healed automatically, or if you decide
to switch off this option, you will be notified upon virus detection and will have
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to decide what to do with the detected infection. The recommended action is
to remove the infected file to the Virus Vault.
 Report Potentially Unwanted Programs and Spyware threats - (
switched on, by default): this parameter controls the Anti-Virus functionality
that allows detection of potentially unwanted programs (executable files that
can run as spyware or adware) and these can then be blocked, or removed;
 Scan for Tracking Cookies - (switched on, by default): this parameter of
the Anti-Spyware component defines that cookies should be detected during
scanning; (HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences or the
contents of their electronic shopping carts)
 Scan inside archives - (switched on, by default): this parameter defines the
scanning should check all files even if they are stored inside an archive, e.g.
ZIP, RAR, ...
 Use Heuristics - (switched on, by default): heuristic analysis (dynamic
emulation of the scanned object’s instructions in a virtual computer
environment) will be one of the methods used for virus detection during
scanning;
 Scan system environment - (switched on, by default): scanning will also
check the system areas of your computer;
 Scan for rootkits - tick this item if you want to include the rootkit detection
into scanning of the entire computer. The rootkit detection is also available on
its own within the Anti-Rootkit component;
 Scan infectable files only - (switched off, by default): with this option
switched on, scanning will not be applied to files that cannot get infected.
These can be for instance some plain text files, or some other non-executable
files.
Within the Scan process priority section you can further specify the desired
scanning speed dependent on system resource usage. By default, this option is set to
the medium level of automatic resource usage. If you want the scanning to run faster,
it will take less time but the system resources usage will increase significantly during
the scan, and will slow down your other activities on the PC (this option can be used
when your computer is switched on but nobody is currently working on it). On the
other hand, you can decrease the system resources usage by extending the scanning
duration.
Click the Set additional scan reports ... link to open a standalone dialog window
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called Scan reports where you can tick several items to define what scan findings
should be reported:
Click the Additional scan settings ... to open a new Computer shutdown options
dialog where you can decide whether the computer should be shut down
automatically once the running scanning process is over. Having confirmed this option
(Shutdown computer upon scan completion), a new option activates that allows
the computer to shut down even if it is currently locked (Force shutdown is
computer is locked).
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On the What to scan tab you can define whether you want to schedule scanning of
the whole computer or scanning of specific files or folders. If you select scanning of
specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify the folders to be scanned.
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10.8.2. Virus Database Update Schedule
On the Schedule settings tab you can first check/uncheck the Enable this task
item to simply deactivate the scheduled virus database update temporarily, and
switch it on again as the need arises.
The basic virus database update scheduling is covered within the Update Manager
component. Within this dialog you can set up some detailed parameters of the virus
database update schedule:
Give a name to the virus database update schedule you are about to create. Type the
name into the text field by the Name item. Try to use brief, descriptive and
appropriate names of update schedules to make it easier to recognize the schedule
among others later.
 Schedule running - specify the time intervals for the newly scheduled virus
database update launch. The timing can either be defined by the repeated
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update launch after a certain period of time (Run every ...) or by defining an
exact date and time (Run at specific time interval ...).
 Advanced schedule options - this section allows you to define under which
conditions the virus database update should/should not be launched if the
computer is in low power mode or switched off completely.
 Other update settings - check this option to make sure than if the internet
connection gets corrupted and the update process fails, it will be launched
again immediately after the internet connection is restored.
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
10.8.3. Program Update Schedule
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On the Schedule settings tab you can first check/uncheck the Enable this task
item to simply deactivate the scheduled program update temporarily, and switch it on
again as the need arises.
Next, give a name to the program update schedule you are about to create. Type the
name into the text field by the Name item. Try to use brief, descriptive and
appropriate names of update schedules to make it easier to recognize the schedule
among others later.
 Schedule running - specify the time intervals for the newly scheduled
program update launch. The timing can either be defined by the repeated
update launch after a certain period of time (Run every ...) or by defining an
exact date and time (Run at specific time ...), or possibly by defining an
event that the update launch should be associated with (Action based on
computer startup).
 Advanced schedule options - this section allows you to define under which
conditions the program update should/should not be launched if the computer
is in low power mode or switched off completely.
 Other update settings - check this option to make sure than if the internet
connection gets corrupted and the update process fails, it will be launched
again immediately after the internet connection is restored.
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
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10.9. E-mail Scanner
The E-mail Scanner dialog is divided into three sections:
 E-mail scanning - in this section select whether you want to scan the
incoming/outgoing e-mail messages and whether all e-mails should be
certified or only e-mails with attachments (e-mail virus-free certification is not
supported in HTML/RTF format). Additionally you can choose if you want AVG
to modify the subject for messages that contain potential viruses. Tick the
Modify subject of virus infected messages checkbox and change the text
respectively (default value is ***VIRUS***).
 Scanning properties - specify whether the heuristic analysis method should
be used during scanning (Use heuristic), whether you want to check for the
presence of potentially unwanted programs (Scan Potentially Unwanted
Programs), and whether archives should be scanned too (Scan inside
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archives).
 E-mail attachments reporting - specify whether you wish to be notified via
e-mail about password protected archives, password protected documents,
macro containing files and/or files with hidden extension detected as an
attachment of the scanned e-mail message. If such a message is identified
during scanning, define whether the detected infectious object should be
moved to the Virus Vault.
10.9.1. Certification
In the Certification dialog you can specify exactly what text the certification note
should contain, and in what language. This should be specified separately for
Incoming mail and Outgoing mail.
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10.9.2. Mail Filtering
The Attachment filter dialog allows you to set up parameters for e-mail messages
attachment scanning. By default, the Remove attachments option is switched off. If
you decide to activate it, all e-mail message attachments detected as infectious or
potentially dangerous will be removed automatically. If you want to define specific
types of attachments that should be removed, select the respective option:
 Remove all executable files - all *.exe files will be deleted
 Remove all documents - all *.doc files will be deleted
 Remove files with these extensions - will remove all files with the defined
extensions
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10.9.3. Logs and Results
The dialog opened via the Logs and Results navigation item allows you to specify
parameters for e-mail scanning results maintenance. The dialog is divided into
several sections:
 Logs Maintenance - define whether you want to log e-mail scanning
information daily, weekly, monthly, ... ; and also specify the maximum size of
the log file (in MB)
 Log level threshold - the medium level is set up by default - you can select
a lower level (logging elementary connection information) or higher level (
logging of all traffic)
 Folder used to store log files - define where the log file should be located
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10.9.4. Servers
In the Servers section you can edit parameters of the E-mail Scanner component
servers, or set up a new server fusing the Add new server button.
In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner
server using the POP3 protocol for incoming mail:
 POP3 Server Name - type in the name of the server or keep the AutoPOP3
default name
 Type of login - defines the method for determining the mail server used for
incoming mail:
o Automatic - Login will be carried out automatically, according to your
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e-mail client settings.
o USER/COMPUTER - the simplest and the most frequently used method
for determining the destination mail server is the proxy method. To use
this method, specify the name or address (or also the port) as part of
the login user name for the given mail server, separating them with the
/ character. For example, for the account user1 on the server
pop.acme.com and the port 8200 you would use
user1/pop.acme.com:8200 for the login name.
o Fixed host - In this case, the program will always use the server
specified here. Please specify the address or name of your mail server.
The login name remains unchanged. For a name, you may use a domain
name (for example, pop.acme.com) as well as an IP address (for
example, 123.45.67.89). If the mail server uses a non-standard port,
you can specify this port after the server name by using a colon as the
delimiter (for example, pop.acme.com:8200). The standard port for
POP3 communication is 110.
 Additional settings - specifies more detailed parameters:
o Local port - specifies the port on which the communication from your
mail application should be expected. You must then specify in your mail
application this port as the port for POP3 communication.
o Use APOP when available - this option provides more secure mail server
login. This makes sure that the E-mail Scanner uses an alternative
method of forwarding the user account password for login, sending the
password to the server not in an open, but in an encrypted format using
a variable chain received from the server. Naturally, this feature is
available only when the destination mail server supports it.
o Connection - in the drop-down menu, you can specify which kind of
connection to use (regular/SSL/SSL default). If you choose SSL
connection, the data sent is encrypted without the risk of being traced or
monitored by a third party. This feature is also only available when the
destination mail server supports it.
 E-mail client POP3 server activation - provides brief information on the
configuration settings required to correctly configure your e-mail client (so
that the E-mail Scanner will check all incoming mail). This is a summary
based on the corresponding parameters specified in this dialog and other
related dialogs.
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In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner
server using the SMTP protocol for outgoing mail:
 SMTP Server Name - type in the name of the server or keep the AutoSMTP
default name
 Relay Host - defines the method for determining the mail server used for
outgoing mail:
o Automatic - login will be carried out automatically, according to your
e-mail client settings
o Fixed host - in this case, the program will always use the server
specified here. Please specify the address or name of your mail server.
You may use a domain name (for example, smtp.acme.com) as well as
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an IP address (for example, 123.45.67.89) for a name. If the mail server
uses a non-standard port, you can type this port behind the server name
using a colon as the delimiter (for example, smtp.acme.com:8200). The
standard port for SMTP communication is 25.
 Additional settings - specifies more detailed parameters:
o Local port - specifies the port on which the communication from your mail
application should be expected. You must then specify in your mail application this
port as the port for SMTP communication.
o Queue processing - determines the behavior of the E-mail Scanner
when processing the requirements for sending mail messages:
 Automatic - the outgoing mail is immediately delivered (sent) to the
target mail server
 Manual - the message is inserted into the queue of outgoing
messages and sent later
o Connection - in this drop-down menu, you can specify which kind of
connection to use (regular/SSL/SSL default). If you choose SSL
connection, the data sent is encrypted without the risk of being traced or
monitored by a third party. This feature is available only when the
destination mail server supports it.
 Administrative server - shows the number of the port of the server that will
be used for the reverse delivery of administration reports. These messages are
generated, for example, when the target mail server rejects the outgoing
message or when this mail server is not available.
 E-mail client SMTP server settings - provides information on how to
configure the client mail application so that outgoing mail messages are
checked using the currently modified server for checking the outgoing mail.
This is a summary based on the corresponding parameters specified in this
dialog and other related dialogs.
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10.10. Resident Shield
The Resident Shield component performs live protection of files and folders against
viruses, spyware and other malware.
In the Resident Shield Settings dialog you can activate or deactivate the Resident
Shield protection completely by checking/unchecking the Enable Resident Shield
item (this option is switched on by default). In addition you can select which
Resident Shield features should be activated:
 Scan for Tracking Cookies - this parameter defines that cookies should be
detected during scanning. (HTTP cookies are used for authenticating, tracking,
and maintaining specific information about users, such as site preferences or
the contents of their electronic shopping carts)
 Report Potentially Unwanted Programs and Spyware threats - (
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switched on by default) scanning for potentially unwanted programs (
executable applications that can behave as various types of spyware or
adware)
 Scan on process closing - on-close scanning ensures that AVG scans active
objects (e.g. applications, documents …) when they are being opened, and
also when they are being closed; this feature helps you protect your computer
against some types of sophisticated virus
 Scan boot sector of removable media - (switched on by default)
 Use Heuristics - (switched on by default) heuristic analysis will be used for
detection (dynamic emulation of the scanned object’s instructions in a virtual
computer environment)
 Auto-heal - any detected infection will be healed automatically if there is a
cure available
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10.10.1. Advanced Settings
In the Files scanned by the Resident Shield dialog it is possible to configure which
files will be scanned (by specific extensions):
Decide whether you want all files to be scanned or just infectable files - if so, you can
further specify a list of extensions defining files that should be excluded from
scanning, and also a list of file extensions defining files that must be scanned under
all circumstances.
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10.10.2. Exceptions
The Resident Shield - Directory Excludes dialog offers the possibility of defining
folders that should be excluded from the Resident Shield scanning. If this is not
essential, we strongly recommend not excluding any directories! If you decide to
exclude a folder from Resident Shield scanning, the new settings will only take
effect after the computer is restarted!
The dialog provides the following control buttons:
 Add path – specify directories to be excluded from the scanning by selecting
them one by one from the local disk navigation tree
 Add list – allows you to enter a whole list of directories to be excluded from
the Resident Shield scanning
 Edit path – allows you to edit the specified path to a selected folder
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 Edit list – allows you to edit the list of folders
 Remove path – allows you to delete the path to a selected folder from the
list
10.11. Anti-Rootkit
In this dialog you can edit the Anti-Rootkit component's configuration:
Editing of all functions of the Anti-Rootkit component as provided within this dialog
is also accessible directly from the Anti-Rootkit component's interface.
Mark up the respective check-boxes to specify objects that should be scanned:
 Scan applications
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 Scan DLL libraries
 Scan drivers
Further you can pick the rootkit scanning mode:
 Quick rootkit scan - scans only the system folder (typically c:\Windows)
 Full rootkit scan - scans all accessible disks except for A: and B:
10.12. Update
The Update navigation item opens a new dialog where you can specify general
parameters regarding the AVG update:
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When to update files
In this section you can select between two alternative options: update can be
scheduled for the next PC restart or you can launch the update immediately. By
default, the immediate update option is selected since this way AVG can secure the
maximum safety level. Scheduling an update for the next PC restart can only be
recommended if you are sure the computer gets restarted regularly, at least daily.
If you decide to keep the default configuration and launch the update process
immediately, you can specify the circumstances under which a possible required
restart should be performed:
 Require confirmation from the user - you will be asked to approve a PC
restart needed to finalize the update process
 Restart immediately - the computer will be restarted automatically
immediately after the update process has finished, and your approval will not
be required
 Complete at next computer restart - the update process finalization will be
postponed until the next computer restart - again, please keep in mind that
this option is only recommended if you can be sure the computer gets
restarted regularly, at least daily
Additional update options
 Build new system restore point after each program update - before
each AVG program update launch, a system restore point is created. In case
the update process fails and your operating system crashes you can always
restore your OS in its original configuration from this point. This option is
accessible via Start / All Programs / Accessories / System tools / System
Restore, but any changes can be recommended to experienced users only!
Keep this check-box ticked if you want to make use of this functionality.
 Use DNS update - mark this check box to confirm you want to use the
update files detection method that eliminates data amount transferred
between the update server and AVG client;
 Require confirmation to close running applications item (switched on by
default) will help you make sure no currently running applications will be
closed without your permission - if required for the update process to be
finalized;
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 Check computer time - mark this option to declare you wish to have
notification displayed in case the computer time differs from the correct time
more than specified number of hours.
10.12.1. Proxy
The proxy server is a stand-alone server or a service running on a PC that guarantees
safer connection to the Internet. According to the specified network rules you can
then access the Internet either directly or via the proxy server; both possibilities can
also be allowed at the same time. Then, in the first item of the Update settings Proxy dialog you have to select from the combo box menu whether you want to:
 Use proxy
 Do not use proxy server
 Try connection using proxy and if it fails, connect directly - default
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settings
If you select any option using proxy server, you will have to specify some further
data. The server settings can be configured either manually or automatically.
Manual configuration
If you select manual configuration (check the Manual option to activate the
respective dialog section) you have to specify the following items:
 Server – specify the server’s IP address or the name of the server
 Port – specify the number of the port that enables Internet access (by
default, this number is set to 3128 but can be set differently – if you are not
sure, contact your network administrator)
The proxy server can also have configured specific rules for each user. If your proxy
server is set up this way, check the Use PROXY authentication option to verify that
your user name and password are valid for connecting to the Internet via the proxy
server.
Automatic configuration
If you select automatic configuration (mark the Auto option to activate the respective
dialog section) then please select where the proxy configuration should be taken
from:
 From browser - the configuration will be read from your default internet
browser (supported browsers being Internet Explorer, Firefox, Mozilla, and
Opera)
 From script - the configuration will be read from a downloaded script with
the function returning the proxy address
 Autodetect - the configuration will be detected automatically directly from
the proxy server
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10.12.2. Dial-up
All parameters optionally defined in the Update settings - Dial-Up connection
dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive
until you check the Use dial-up connections option that activates the fields.
Specify whether you want to connect to the Internet automatically (Automatically
open this connection) or you wish to confirm the connection manually every time (
Ask before connection). For automatic connection you should further select
whether the connection should be closed after the update is finished (Close dial-up
connection when finished).
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10.12.3. URL
The URL dialog offers a list of Internet addresses from which the update files can be
downloaded. The list and its items can be modified using the following control
buttons:
 Add – opens a dialog where you can specify a new URL to be added to the
list
 Edit - opens a dialog where you can edit the selected URL parameters
 Delete – deletes the selected URL from the list
 Default – returns to the default list of URLs
 Move Up – moves the selected URL one position up in the list
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 Move Down - moves the selected URL one position down in the list
10.12.4. Manage
The Manage dialog offers two options accessible via two buttons:
 Delete temporary update files - press this button to delete all redundant
update files from your hard disk (by default, these files are being saved for 30
days)
 Revert virus database to previous version – press this button to delete
the latest virus base version from your hard disk, and to return to the
previously saved version (new virus base version will be a part of the following
update)
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10.13. Remote Administration
The Remote Administration settings refer to connecting the AVG client station to
the remote administration system. If you plan to connect the respective station to
remote administration please specify the following parameters:
 Server - server name (or server IP address) where the AVG Admin Server is
installed
 Port - provide the number of the port on which the AVG client communicates
with the AVG Admin Server (port number 4158 is considered as default - if
you use this port number you do not have to specify it explicitly)
 Login - if communication between the AVG client and the AVG Admin Server
is defined as secured, provide your username ...
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 Password - ... and your password
 Port for incoming messages - number of the port on which the AVG client
accepts incoming messages from the AVG Admin Server
The Test connection button helps you to verify that all above stated data are valid
and can be used to successfully connect to DataCenter.
Note: For a detailed description on remote administration please consult the AVG
Network Edition documentation.
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11. AVG Scanning
Scanning is a crucial part of AVG 8.5 File Server functionality. You can run ondemand tests or schedule them to run periodically at convenient times.
11.1. Scanning Interface
The AVG scanning interface is accessible via the Computer Scanner quick link. Click
this link to switch to the Scan for threats dialog. In this dialog you will find the
following:
 overview of predefined scans - two types of test (defined by the software
vendor) are ready to be used immediately on demand or scheduled;
 scan scheduling section - where you can define new tests and create new
schedules as needed.
Control buttons
Control buttons available within the testing interface are the following:
 Scan history - displays the Scan results overview dialog with the entire
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history of scanning
 View Virus Vault - opens a new window with the Virus Vault - a space where
detected infections are quarantined
11.2. Predefined Scans
One of the main features of AVG is on-demand scanning. On-demand tests are
designed to scan various parts of your computer whenever suspicion of possible virus
infection arises. Anyway, it is strongly recommended to carry out such tests regularly
even if you think that no virus can be found on your computer.
In the AVG 8.5 File Server you will find two types of scanning predefined by the
software vendor:
11.2.1. Scan Whole Computer
Scan whole computer - scans your entire computer for possible infections and/or
potentially unwanted programs. This test will scan all hard drives of your computer,
will detect and heal any virus found, or remove the detected infection to the Virus
Vault. Scanning of the whole of your computer should be scheduled on a workstation
at least once a week.
Scan launch
The Scan of a whole computer can be launched directly from the scanning interface
by clicking on the scan's icon. No further specific settings have to be configured for
this type of scan, the scanning will start immediately within the Scan is running
dialog (see screenshot). The scanning can be temporarily interrupted (Pause) or
canceled (Cancel) if needed.
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Scan configuration editing
You have the option of editing the predefined default settings of the Scan of the
whole computer. Press the Change scan settings link to get to the Change scan
settings for Scan whole computer dialog. It is recommended to keep to the
default settings unless you have a valid reason to change them!
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 Scanning parameters - in the list of scanning parameters you can switch
on/off specific parameters as needed. By default, most of the parameters are
switched on and these will be used automatically during scanning.
 Scan process priority - you can use the slider to change the scanning
process priority. By default, the priority is set to medium level (Automatic
scan) that optimizes the scanning process speed and the use of system
resources. Alternatively, you can run the scanning process slower which
means the system resources load will be minimized (useful when you need to
work on the computer but you do not care so much how long the scanning
takes), or faster with increased system resources requirements (e.g. when the
computer is temporarily unattended).
 Set additional scan reports - the link opens a new Scan Reports dialog
where you can select what types of possible findings should be reported:
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 Additional scan settings - the link opens a new Computer shutdown
options dialog where you can decide whether the computer should be shut
down automatically once the running scanning process is over. Having
confirmed this option (Shutdown computer upon scan completion), a new
option activates that allows the computer to shut down even if it is currently
locked (Force shutdown is computer is locked).
Warning: These scan settings are identical to the parameters of a newly defined scan
- as described in the chapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan the whole
computer you can then save your new setting as the default configuration to be
used for all further scans of the whole computer.
11.2.2. Scan Specific Files or Folders
Scan specific files or folders - scans only those areas of your computer that you
have selected to be scanned (selected folders, hard disks, floppy discs, CDs, etc.).
The scanning progress in case of virus detection and its treatment is the same as with
the scan of the whole computer: any virus found is healed or removed to the Virus
Vault. Specific files or folders scanning can be used to set up your own tests and
their scheduling based on your needs.
Scan launch
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The Scan of specific files or folders can be launched directly from the scanning
interface by clicking on the scan's icon. A new dialog called Select specific files or
folders for scanning opens. In the tree structure of your computer select those
folders you want to have scanned. The path to each selected folder will generate
automatically and appear in the text box in the upper part of this dialog.
There is also a possibility of having a specific folder scanned while all its subfolders
are excluded from this scanning; to do that write a minus sign "-" in front of the
automatically generated path. To exclude the entire folder from scanning use the "!"
parameter.
Finally, to launch the scanning, press the Start scan button; the scanning process
itself is basically identical to the scan of a whole computer.
Scan configuration editing
You have the option of editing the predefined default settings of the Scan of specific
files or folders. Press the Change scan settings link to get to the Change scan
settings for Scan of specific files or folders dialog. It is recommended to keep
to the default settings unless you have a valid reason to change them!
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 Scanning parameters - in the list of scanning parameters you can switch on/off
specific parameters as needed (for detailed description of this settings please
consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders).
 Scan process priority - you can use the slider to change the scanning process
priority. By default, the priority is set to medium level (Automatic scan) that
optimizes the scanning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the system
resources load will be minimized (useful when you need to work on the computer
but you do not care so much how long the scanning takes), or faster with increased
system resources requirements (e.g. when the computer is temporarily unattended
).
 Set additional scan reports - the link opens a new Scan Reports dialog where
you can select what types of possible findings should be reported:
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 Additional scan settings - the link opens a new Computer shutdown options
dialog where you can decide whether the computer should be shut down
automatically once the running scanning process is over. Having confirmed this
option (Shutdown computer upon scan completion), a new option activates
that allows the computer to shut down even if it is currently locked (Force
shutdown is computer is locked).
Warning: These scan settings are identical to the parameters of a newly defined scan
- as described in the chapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan specific files or
folders you can then save your new setting as the default configuration to be used
for all further scans of specific files or folders. Also, this configuration will be used as
a template for all of your newly scheduled scans (all customized scans are based on
the current configuration of the Scan of selected files or folders).
11.3. Scanning in Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas,
AVG also offers the option of quick scanning of a specific object directly in the
Windows Explorer environment. If you want to open an unknown file and you cannot
be sure of its content, you may want to have it checked on demand. Follow these
steps:
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 Within Windows Explorer highlight the file (or folder) you want to check
 Right-click your mouse over the object to open the context menu
 Select the Scan with AVG option to have the file scanned with AVG
11.4. Command Line Scanning
Within AVG 8.5 File Server there is the option of running the scan from the
command line. You can use this option for instance on servers, or when creating a
batch script to be launched automatically after the computer boot. From the
command line, you can launch the scanning with most parameters as offered in AVG
graphical user interface.
To launch AVG scan from the command line, run the following command within the
folder where AVG is installed:
 avgscanx for 32 bits OS
 avgscana for 64 bits OS
Following please find a list of all parameters available for the command line scanning:
 /SCAN
Scan /path,path/
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 /COMP
Scan whole computer
 /HEUR
Use heuristic analyse
 /EXCLUDE
Exclude path or files from scan
 /@
Command file /file name/
 /EXT
Scan these extensions /for example EXT=EXE,DLL/
 /NOEXT
Do not scan these extensions /for example NOEXT=JPG/
 /ARC
Scan archives
 /CLEAN
Clean automatically
 /TRASH
Move infected files to the Virus Vault
 /QT
Quick test
 /MACROW
Report macros
 /PWDW
Report password-protected files
 /IGNLOCKED
Ignore locked files
 /REPORT
Report to file /file name/
 /REPAPPEND
Append to the report file
 /REPOK
Report uninfected files as OK
 /NOBREAK
Do not allow CTRL-BREAK to abort
 /BOOT
Enable MBR/BOOT check
 /PROC
Scan active processes
 /PUP
Report "Potentially unwanted programs"
 /REG
Scan registry
 /COO
Scan cookies
 /?
Display help on this topic
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 /HELP
Display help on this topic
 /PRIORITY
Set scan priority /Low, Auto, High/
 /SHUTDOWN
Shutdown computer upon scan completion
 /FORCESHUTDOWN Force computer shutdown upon scan completion
 /ADS
Scan Alternate Data Streams (NTFS only)
The syntax of the command follows:
 avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole
computer
 avgscanx /parameter /parameter .. with multiple parameters these should
be lined in a row and separated by a space and a slash character
 if a parameters requires specific value to be provided (e.g. the /scan
parameter that requires information on what are the selected areas of your
computer that are to be scanned, and you have to provide an exact path to
the selected section), the values are divided by commas, for instance:
avgscanx /scan=C:\,D:\
To run the scan press Enter. During scanning you can stop the process by Ctrl+C or
Ctrl+Pause.
11.5. Scan Scheduling
With AVG 8.5 File Server you can run scanning on demand (for instance when you
suspect an infection has been dragged to your computer) or based on a scheduled
plan. It is highly recommended to run the scans based on a schedule: this way you
can make sure your computer is protected from any possibility of getting infected,
and you will not have to worry about if and when to launch the scan.
You should launch the Scan whole computer regularly, at least once a week.
However, if possible, launch the scan of your entire computer daily - as set up in the
scan schedule default configuration. If the computer is "always on" then you can
schedule scans out of working hours. If the computer is sometimes switched off, then
schedule scans to occur on a computer start-up when the task has been missed.
To create new scan schedules, see the AVG scanning interface and find the bottom
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section called Schedule scans:
Control buttons for the scan scheduling
Within the editing section you can find the following control buttons:
 Add scan schedule - the button opens the Settings for scheduled scan
dialog, Schedule settings tab. In this dialog you can specify the parameters
of the newly defined test.
 Edit scan schedule - this button can only be used if you have already
previously selected an existing test from the list of scheduled tests. In that
case the button appears as active and you can click it to switch to the
Settings for scheduled scan dialog, Schedule settings tab. Parameters of
the selected test are already specified in here and can be edited.
 Delete scan schedule - this button is also active if you have already
previously selected an existing test from the list of scheduled tests. This test
can then be deleted from the list by pressing the control button. However, you
can only remove your own tests; the Whole computer scan schedule predefined within the default settings can never be deleted.
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11.5.1. Schedule Settings
If you wish to schedule a new test and its regular launch, enter the Settings for
scheduled test dialog. The dialog is divided into three tabs: Schedule settings see picture below (the default tab that you will be automatically redirected to), How
to scan and What to scan.
On the Schedule settings tab you can first check/uncheck the Enable this task
item to simply deactivate the scheduled test temporarily, and switch it on again as
the need arises.
Next, give a name to the scan you are about to create and schedule. Type the name
into the text field by the Name item. Try to use brief, descriptive and apt names for
scans to make it easier to later recognize the scan from others.
Example: It is not appropriate to call the scan by the name of "New scan" or "My
scan" since these names do not refer to what the scan actually checks. On the other
hand, an example of a good descriptive name would be "System areas scan" etc. Also
it is not necessary to specify in the scan's name whether it is the scan of the whole of
the computer or just a scan of selected files or folders - your own scans will always
be a specific version of the scan of selected files or folders.
In this dialog you can further define the following parameters of the scan:
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 Schedule running - specify the time intervals for the newly scheduled scan
launch. The timing can either be defined by the repeated scan launch after a
certain period of time (Run every ...) or by defining an exact date and time (
Run at specific time ...), or possibly by defining an event that the scan
launch should be associated with (Action based on computer startup).
 Advanced schedule options - this section allows you to define under which
conditions the scan should/should not be launched if the computer is in low
power mode or switched off completely.
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Settings for
scheduled scan dialog (Schedule settings, How to scan and What to scan) and
these have the same functionality no matter on which tab you currently are:
 Save - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
 Cancel - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
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11.5.2. How to Scan
On the How to scan tab you will find a list of scanning parameters that can be
optionally switched on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to
change these settings we recommend to keep to the pre-defined configuration:
 Automatically heal/remove infection - (switched on, by default): if a virus
is identified during scanning it can be healed automatically if a cure is
available. In case the infected file cannot be healed automatically, or if you
decide to switch off this option, you will be notified upon a virus detection and
will have to decide what to do with the detected infection. The recommended
action is to remove the infected file to the Virus Vault.
 Report Potentially Unwanted Programs and Spyware threats - (
switched on, by default): this parameter controls the Anti-Virus functionality
that allows detection of potentially unwanted programs (executable files that
can run as spyware or adware) and these can then be blocked, or removed;
 Scan for Tracking Cookies - (switched on, by default): this parameter of
the Anti-Spyware component defines that cookies should be detected during
scanning (HTTP cookies are used for authenticating, tracking, and maintaining
specific information about users, such as site preferences or the contents of
their electronic shopping carts) ;
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 Scan inside archives - (switched on, by default): this parameters defines
that the scanning should check all files even if these are packed inside some
type of archive, e.g. ZIP, RAR, ...
 Use Heuristics - (switched on, by default): heuristic analysis (dynamic
emulation of the scanned object’s instructions in a virtual computer
environment) will be one of the methods used for virus detection during
scanning;
 Scan system environment - (switched on, by default): scanning will also
check the system areas of your computer;
 Scan for rootkits - tick this item if you want to include the rootkit detection into
scanning of the entire computer. The rootkit detection is also available on its own
within the Anti-Rootkit component;
 Scan infectable files only - (switched off, by default): with this option
switched on, scanning will not be applied to files that cannot get infected.
These can be for instance some plain text files, or some other non-executable
files.
Within the Scan process priority section you can further specify the desired
scanning speed dependent on system resource usage. By default, this option value is
set to the medium level of automatic resource usage. If you want the scanning to run
faster, it will take less time but system resources usage will increase significantly
during its run, and will slow down your other activities on the PC (this option can be
used when your computer is switched on but nobody is currently working on it). On
the other hand, you can decrease system resources usage by extending the scanning
duration.
Note: By default, the scanning configuration is set up for optimum performance.
Unless you have a valid reason to change the scanning settings it is highly
recommended to stick to the predefined configuration. Any configuration changes
should be performed by experienced users only. For further scanning configuration
options see the Advanced settings dialog accessible via the File / Advanced
setting system menu item.
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Settings for
scheduled scan dialog (Schedule settings, How to scan and What to scan) and
these have the same functionality no matter on which tab you currently are:
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 Save - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
 Cancel - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
11.5.3. What to Scan
On the What to scan tab you can define whether you want to schedule scanning of
the whole computer or scanning of specific files or folders. In case you select scanning
of specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify folders to be scanned.
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Settings for
scheduled scan dialog (Schedule settings, How to scan and What to scan) and
these have the same functionality no matter on which tab you currently are:
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 Save - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
 Cancel - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
11.6. Scan Results Overview
The Scan results overview dialog is accessible from the AVG scanning interface via
the Scan history button. The dialog provides a list of of all previously launched scans
and information of their results:
 Name - scan designation; it can either be the name of one of the predefined
scans, or a name you have given to your own scheduled scan. Every name
includes an icon indicating the scan result:
- green icon informs there was no infection detected during the scan
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- blue icon announces there was an infection detected during the
scan but the infected object was removed automatically
- red icon warns there was an infection detected during the scan and
it could not be removed!
Each icon can either be solid or cut in half - the solid icons stands for a
scan that was completed and finished properly; the cut-in-half icon
means the scan was canceled or interrupted.
Note: For detailed information on each scan please see the Scan
Results dialog accessible via the View details button (in the bottom
part of this dialog).
 Start time - date and time when the scan was launched
 End time - date and time when the scan ended
 Tested objects - number of objects that were checked during scanning
 Infections - number of virus infections detected / removed
 Spyware - number of spyware detected / removed
 Scan log information - information relating to the scanning course and
result (typically on its finalization or interruption)
Control buttons
The control buttons for the Scan results overview dialog are:
 View details - this button is only active if a specific scan is selected in the
above overview; press it to switch to the Scan results dialog to view detailed
data on the selected scan
 Delete result - this button is only active if a specific scan is selected in the
above overview; press it to remove the selected item from the scan results
overview
 Back - switches back to the default dialog of the AVG scanning interface
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11.7. Scan Results Details
If in the Scan Results Overview dialog a specific scan is selected, you can then click
the View details button to switch to the Scan Results dialog providing detailed
data on the course and result of the selected scan.
The dialog is further divided into several tabs:
 Results Overview - this tab is displayed at all times and provides statistical
data describing the scan progress
 Infections - this tab is displayed only if a virus infection was detected during
scanning
 Spyware - this tab is displayed only if spyware was detected during scanning
 Warnings - this tab is displayed only if some objects unable to be scanned
were detected during scanning
 Information - this tab is displayed only if some potential threats were
detected but these cannot be classified as any of the above categories; then
the tab provides a warning message on the finding
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11.7.1. Results Overview Tab
On the Scan results tab you can find detailed statistics with information on:
 detected virus infections / spyware
 removed virus infections / spyware
 the number of virus infections / spyware that cannot be removed or healed
In addition you will find information on the date and exact time of the scan launch, on
the total number of scanned objects, on the scanning duration and the number of
errors that have occurred during scanning.
Control buttons
There is only one control button available in this dialog. The Close results button
returns to the Scan results overview dialog.
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11.7.2. Infections Tab
The Infections tab is only displayed in the Scan results dialog if a virus infection
was detected during scanning. The tab is divided into three sections providing the
following information:
 File - full path to the original location of the infected object
 Infections - name of the detected virus (for details on specific viruses please
consult the Virus Encyclopedia online)
 Result - defines the current status of the infected object that was detected
during scanning:
o Infected - the infected object was detected and left in its original
location (for instance if you have switched off the automatic healing
option in a specific scan settings)
o Healed - the infected object was healed automatically and left in its
original location
o Moved to Virus Vault - the infected object was moved to the Virus
Vault quarantine
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o Deleted - the infected object was deleted
o Added to PUP exceptions - the finding was evaluated as an exception
and added to the list of PUP exceptions (configured in the PUP
Exceptions dialog of the advanced settings)
o Locked file - not tested - the respective object is locked and AVG is
therefore unable to scan it
o Potentially dangerous object - the object was detected as potentially
dangerous but not infected (it can contain macros, for instance); the
information should be taken as a warning only
o Reboot is required to finish the action - the infected object cannot
be removed, to remove it completely you have to restart your computer
Control buttons
There are three control buttons available in this dialog:
 View details - the button opens a new dialog window named Detailed scan
result information:
In this dialog you can find information on the location of the detected
infectious object (Property name). Using the Previous / Next buttons
you can view information on specific findings. Use the Close button to
close this dialog.
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 Remove selected infections - use the button to move the selected finding
to the Virus Vault
 Remove all unhealed infections - this button deletes all findings that
cannot be healed or moved to the Virus Vault
 Close results - terminates the detailed information overview and returns to
the Scan results overview dialog
11.7.3. Spyware Tab
The Spyware tab is only displayed in the Scan results dialog in if spyware was
detected during scanning. The tab is divided into three sections providing the
following information:
 File - full path to the original location of the infected object
 Infections - name of the detected spyware (for details on specific viruses
please consult the Virus Encyclopedia online)
 Result - defines the current status of the object that was detected during
scanning:
o Infected - the infected object was detected and left in its original
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location (for instance if you have switched off the automatic healing
option in a specific scan settings)
o Healed - the infected object was healed automatically and left in its
original location
o Moved to Virus Vault - the infected object was moved to the Virus
Vault quarantine
o Deleted - the infected object was deleted
o Added to PUP exceptions - the finding was evaluated as an exception
and added to the list of PUP exceptions (configured in the PUP
Exceptions dialog of the advanced settings)
o Locked file - not tested - the respective object is locked and AVG is
therefore unable to scan it
o Potentially dangerous object - the object was detected as potentially
dangerous but not infected (it can contain macros, for instance); the
information is a warning only
o Reboot is required to finish the action - the infected object cannot
be removed, to remove it completely you have to restart your computer
Control buttons
There are three control buttons available in this dialog:
 View details - the button opens a new dialog window named Detailed scan
result information:
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In this dialog you can find information on the location of the detected
infectious object (Property name). Using the Previous / Next buttons
you can view information on specific findings. Use the Close button to
leave this dialog.
 Remove selected infections - use the button to move the selected finding
to the Virus Vault
 Remove all unhealed infections - this button deletes all findings that
cannot be healed or moved to the Virus Vault
 Close results - terminates the detailed information overview and returns to
the Scan results overview dialog
11.7.4. Warnings Tab
The Warnings tab displays information on "suspected" objects (typically files)
detected during scanning. When detected by the Resident Shield, these files are
blocked from being accessed. Typical examples of this kind of findings are: hidden
files, cookies, suspicious registry keys, password protected documents or archives,
etc.
11.7.5. Rootkits Tab
The Rootkits tab displays information on rootkits detected during scanning. Its
structure is basically the same as the Infections tab or the Spyware tab.
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11.7.6. Information Tab
The Information tab contains data on such "findings" that cannot be categorized as
infections, spyware, etc. They can neither be positively labeled as dangerous but they
are still worth your attention. All data on this tab is merely informative.
11.8. Virus Vault
Virus Vault is a safe environment for the management of suspect/infected objects
detected during AVG tests. Once an infected object is detected during scanning, and
AVG is not able to heal it automatically, you are asked to decide what is to be done
with the suspect object. The recommended solution is to move the object to the Virus
Vault for further treatment.
The Virus vault interface opens in a separate window and offers an overview of
information on quarantined infected objects:
 Infection type - distinguishes finding types based on their infective level (all
listed objects can be positively or potentially infected)
 Virus Name - specifies the name of the detected infection according to the
Virus encyclopedia (online)
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 Path to file - full path to the original location of the detected infectious file
 Original object name - all detected objects listed in the chart have been
labeled with the standard name given by AVG during the scanning process. In
case the object had a specific original name that is known (e.g. a name of an
e-mail attachment that does not respond to the actual content of the
attachment), it will be provided in this column.
 Date of storage - date and time the suspected file was detected and
removed to the Virus Vault
Control buttons
The following control buttons are accessible from the Virus Vault interface:
 Restore - removes the infected file back to its original location on your disk
 Restore As - in case you decide to move the detected infectious object from
the Virus Vault to a selected folder, use this button The suspicious and
detected object will be saved with its original name. If the original name is not
known, the standard name will be used.
 Delete - removes the infected file from the Virus Vault completely
 Send to analysis - sends the suspected file for deep analysis to the AVG
virus labs
 Empty Vault - text
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12. AVG Updates
12.1. Update Levels
AVG offers two update levels to select from:
 Definitions update contains changes necessary for reliable anti-virus,
anti-spam and anti-malware protection. Typically, it does not include any
changes to the code and updates only the definition database. This update
should be applied as soon as it is available.
 Program update contains various program changes, fixes and
improvements.
When scheduling an update, it is possible to select which priority level should be
downloaded and applied.
12.2. Update Types
You can distinguish between two types of update:
 On demand update is an immediate AVG update that can be performed any
time the need arises.
 Scheduled update - within AVG it is also possible to pre-set an update plan.
The planned update is then performed periodically according to the setup
configuration. Whenever new update files are present on the specified
location, they are downloaded either directly from the Internet, or from the
network directory. When no newer updates are available, nothing happens.
12.3. Update Process
The update process can be launched immediately as the need arises by the Update
now quick link. This link is available at all times from any AVG user interface dialog.
However, it is still highly recommended to perform updates regularly as stated in the
update schedule editable within the Update manager component.
Once you start the update, AVG will first verify whether there are new update files
available. If so, AVG starts their downloading and launches the update process itself.
During the update process you will get redirected to the Update interface where you
can view the process progressing in its graphical representation as well as in an
overview of relevant statistic parameters (update file size, received data, download
speed, elapsed time, ...).
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13. Event History
The Event History dialog is accessible from the system menu via the History/Event
History Log item. Within this dialog you can find a summary of important events
that occurred during AVG 8.5 File Server operation. Event History records the
following types of events:
 Information about updates of the AVG application
 Test start, end or stop (including automatically performed tests)
 Events connected with virus detection (by the Resident Shield or scanning)
including occurrence location
 Other important events
Control buttons
 Empty list - deletes all entries in the list of events
 Refresh list - updates all entries in the list of events
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14. AVG Diagnostics
AVG Diagnostics is a supportive AVG diagnostic utility. Its main purpose is to obtain
information from the host computer. This information helps the technical support
team to solve your problem with AVG 8.5 File Server by analyzing the collected
logs, error reports, system information, suspicious files, your own comments and
other data.
Note: Under no circumstances does the AVG Diagnostics utility send any personal or
other sensitive data from your computer without the user's explicit permission. The
user is able to check the content of all collected files and to prevent any of them from
being sent to AVG technical support.
AVG Diagnostics can be accessed directly from your desktop by double-clicking the
avgdiag.exe file. The path to this file is as follows: Program Files\AVG\AVG8. In
case of sudden AVG crash down it should be launched automatically.
In the newly opened AVG Diagnostics dialog window type in your e-mail address
into the respective text field.This e-mail address is to be used for possible future
communication between you and the technical support team.
Also, please try your best to describe the problem you encounter with your AVG 8.5
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File Server. Mainly focus on when and under what circumstances the problem
occurs. Describe all possible aspects that you may find important.
If you want to add a specific file that might help the technical support team to solve
the problem, use the Attach file button and select the respective file from the tree
structure view of your computer. The attached file will then be listed in the List of
attached files section.
Control buttons
There are two control buttons available in the AVG Diagnostics dialog:
 Diagnose and send results - the button opens a new window with
information on data being collected from your PC. The data is a significant
source of information for the technical support team, and will help us to define
the problem and find the respective solution faster. Under no circumstances
does the AVG Diagnostics utility send any personal or other sensitive data
from your computer without the user's explicit permission! Once the data is
collected, your e-mail with the description of the problem will be
automatically sent to the AVG technical support team. You can cancel the
diagnostics collection process at any time by pressing the Exit button:
 Attach file - open the view of your computer tree structure and allows you to
select a file you want to attach to the message
 Remove file - removes the selected file from the list List of attached files
 Exit - this button will close the AVG Diagnostics dialog without saving any
data entered (your e-mail address, and your problem description).
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15. FAQ and Technical Support
Should you have any problems with your AVG, either business or technical, please
refer to the FAQ section of the AVG website at www.avg.com.
If you do not succeed in finding help this way, contact the technical support
department by email. Please use the contact form accessible from the system menu
via Help / Support by e-mail.
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