Compaq | dx2818 - Microtower PC | Specifications | Compaq dx2818 - Microtower PC Specifications

Service Reference Guide
HP Compaq dx2810 Microtower
HP Compaq dx2810 Special Edition Microtower
HP Compaq dx2818 Microtower
HP Compaq dx2810 Small Form Factor
Business PCs
© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Service Reference Guide
Business PCs
Third Edition (June 2009)
Document Part Number: 516943-003
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv
About This Book
Table of contents
1 Product Features
Front Panel Components ..................................................................................................................... 1
Rear Panel Components ...................................................................................................................... 3
Keyboard .............................................................................................................................................. 5
Using the Windows Logo Key .............................................................................................. 6
Serial Number Location ........................................................................................................................ 7
2 Installing and Customizing the Software
Installing the Operating System ........................................................................................................... 8
Installing or Upgrading Device Drivers ................................................................................................. 8
HP Backup and Recovery Manager ..................................................................................................... 8
3 Computer Setup (F10) Utility
Computer Setup (F10) Utilities ........................................................................................................... 10
Using Computer Setup (F10) Utilities ................................................................................ 10
Computer Setup—Main ..................................................................................................... 11
Computer Setup—Advanced ............................................................................................. 12
Computer Setup—Power ................................................................................................... 14
Computer Setup—Boot ...................................................................................................... 15
Computer Setup—Exit ....................................................................................................... 16
Recovering the Configuration Settings ............................................................................................... 16
4 Computer Diagnostic Features
HP Insight Diagnostics ....................................................................................................................... 17
Accessing HP Insight Diagnostics ..................................................................................... 17
Survey Tab ........................................................................................................................ 18
Diagnose Tab .................................................................................................................... 18
Test Tab ............................................................................................................................. 19
Status Tab ......................................................................................................................... 20
Log Tab .............................................................................................................................. 21
Help Tab ............................................................................................................................ 21
Saving and Printing Information in HP Insight Diagnostics ................................................ 21
Downloading the Latest Version of HP Insight Diagnostics ............................................... 22
v
Protecting the Software ...................................................................................................................... 22
HP Backup and Recovery Manager ................................................................................................... 23
5 Serial ATA (SATA) Drive Guidelines and Features
SATA Hard Drives .............................................................................................................................. 24
SATA Hard Drive Cables .................................................................................................................... 24
SATA Data Cable .............................................................................................................. 24
SMART ATA Drives ............................................................................................................................ 25
Hard Drive Capacities ........................................................................................................................ 25
6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Chassis Designations ......................................................................................................................... 26
Microtower (MT) ................................................................................................................. 26
Small Form Factor (SFF) ................................................................................................... 28
Electrostatic Discharge Information .................................................................................................... 28
Generating Static ............................................................................................................... 28
Preventing Electrostatic Damage to Equipment ................................................................ 29
Personal Grounding Methods and Equipment ................................................................... 29
Grounding the Work Area .................................................................................................. 30
Recommended Materials and Equipment .......................................................................... 30
Operating Guidelines .......................................................................................................................... 31
Routine Care ...................................................................................................................................... 32
General Cleaning Safety Precautions ................................................................................ 32
Cleaning the Computer Case ............................................................................................ 32
Cleaning the Keyboard ...................................................................................................... 32
Cleaning the Monitor .......................................................................................................... 33
Cleaning the Mouse ........................................................................................................... 33
Service Considerations ...................................................................................................................... 33
Power Supply Fan ............................................................................................................. 33
Tools and Software Requirements .................................................................................... 33
Screws ............................................................................................................................... 34
Cables and Connectors ..................................................................................................... 34
Hard Drives ........................................................................................................................ 34
Lithium Coin Cell Battery ................................................................................................... 35
7 Removal and Replacement Procedures Microtower (MT) Chassis
Serial Number Location ...................................................................................................................... 36
Preparation for Disassembly .............................................................................................................. 37
Access Panel ...................................................................................................................................... 38
Front Bezel ......................................................................................................................................... 39
Bezel Blanks ....................................................................................................................................... 40
Memory .............................................................................................................................................. 41
DIMMs ............................................................................................................................... 41
vi
DDR2-SDRAM DIMMs ...................................................................................................... 41
Populating DIMM Sockets ................................................................................................. 42
Installing DIMMs ................................................................................................................ 43
Expansion Cards ................................................................................................................................ 45
Cable Management ........................................................................................................................... 49
Cable Connections ............................................................................................................ 50
Drives ................................................................................................................................................. 51
Drive Positions ................................................................................................................... 51
Installing Additional Drives ................................................................................................. 52
System Board Drive Connections ..................................................................... 54
Removing an Optical Drive ............................................................................... 55
Installing an Optical Drive into the 5.25-inch Drive Bay .................................... 56
Removing an External 3.5-inch Drive ................................................................ 57
Installing a Drive into the 3.5-inch External Drive Bay ...................................... 59
Removing an Internal 3.5-inch Hard Drive ........................................................ 60
Installing an Internal 3.5-inch Hard Drive .......................................................... 63
Front I/O and USB Panel Housing Assembly .................................................................................... 66
Power Switch/LED Assembly ............................................................................................................. 67
System Fan ........................................................................................................................................ 68
Heatsink assembly ............................................................................................................................. 69
Processor ........................................................................................................................................... 70
Power Supply ..................................................................................................................................... 71
System Board ..................................................................................................................................... 73
Battery ................................................................................................................................................ 75
Type 1 Battery Holder ........................................................................................................ 76
Type 2 Battery Holder ........................................................................................................ 76
Type 3 Battery Holder ........................................................................................................ 77
Installing a Security Lock .................................................................................................................... 78
Cable Lock ......................................................................................................................... 78
Padlock .............................................................................................................................. 78
HP Business PC Security Lock .......................................................................................... 79
Hood Sensor ...................................................................................................................... 81
Port Cover .......................................................................................................................... 82
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Preparation for Disassembly .............................................................................................................. 83
Access Panel ...................................................................................................................................... 84
Front Bezel ......................................................................................................................................... 85
Bezel Blanks ....................................................................................................................................... 86
Cable Management ............................................................................................................................ 87
Cable Connections ............................................................................................................ 88
Drives ................................................................................................................................................. 89
Drive Positions ................................................................................................................... 89
vii
Installing Additional Drives ................................................................................................. 90
System Board Drive Connections ..................................................................... 91
Removing an Optical Drive ............................................................................... 92
Installing an Optical Drive into the 5.25-inch Drive Bay .................................... 93
Removing an External 3.5-inch Drive ................................................................ 95
Installing a Drive into the 3.5-inch External Drive Bay ...................................... 97
Removing an Internal 3.5-inch Hard Drive ...................................................... 100
Installing an Internal 3.5-inch Hard Drive ........................................................ 102
Memory ............................................................................................................................................ 104
DDR2-SDRAM DIMMs .................................................................................................... 104
Populating DIMM Sockets ............................................................................................... 105
Installing DIMMs .............................................................................................................. 106
Removing or Installing an Expansion Card ...................................................................................... 109
Plastic Wire/Cable Fastener and Clips ............................................................................................. 113
Front I/O Device ............................................................................................................................... 114
Power Switch Assembly ................................................................................................................... 115
Speaker ............................................................................................................................................ 116
Heatsink ........................................................................................................................................... 117
Processor ......................................................................................................................................... 118
Power Supply ................................................................................................................................... 119
System Board ................................................................................................................................... 121
Battery .............................................................................................................................................. 122
Type 1 Battery Holder ...................................................................................................... 123
Type 2 Battery Holder ...................................................................................................... 123
Type 3 Battery Holder ...................................................................................................... 124
Installing a Security Lock .................................................................................................................. 125
Cable Lock ....................................................................................................................... 125
Padlock ............................................................................................................................ 125
HP Business PC Security Lock ........................................................................................ 126
Appendix A Connector Pin Assignments
Keyboard .......................................................................................................................................... 128
Mouse ............................................................................................................................................... 128
Ethernet BNC ................................................................................................................................... 128
Parallel Interface .............................................................................................................................. 129
Serial Interface, Powered and Non-Powered ................................................................................... 129
USB .................................................................................................................................................. 130
Microphone ....................................................................................................................................... 130
Headphone ....................................................................................................................................... 130
Line-in Audio .................................................................................................................................... 130
Line-out Audio .................................................................................................................................. 130
Monitor ............................................................................................................................................. 131
24-Pin Power .................................................................................................................................... 131
viii
PCI Express .................................................................................................................................... 132
PCI Express .................................................................................................................................... 133
4-Pin Power (for CPU) ...................................................................................................................... 134
Appendix B Power Cord Set Requirements
General Requirements ..................................................................................................................... 135
Japanese Power Cord Requirements .............................................................................................. 135
Country-Specific Requirements ........................................................................................................ 136
Appendix C Troubleshooting
Safety and Comfort .......................................................................................................................... 137
Before You Call for Technical Support ............................................................................................. 137
Helpful Hints ..................................................................................................................................... 138
Solving General Problems ................................................................................................................ 139
Solving Hardware Installation Problems ........................................................................................... 142
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 143
Contacting Customer Support .......................................................................................................... 145
Appendix D Specifications
Microtower ........................................................................................................................................ 146
Small Form Factor ............................................................................................................................ 147
Index ................................................................................................................................................................. 149
ix
x
1
Product Features
Front Panel Components
Drive configuration may vary by model.
Figure 1-1 dx2810 Front Panel Components
Table 1-1 dx2810 Front Panel Components
1
5.25-inch Optical Drives1
6
Hard Drive Activity Light
2
Optical Drive Activity Light
7
Optical Drive Eject Button
3
Diskette Drive (optional)2
8
USB (Universal Serial Bus) 2.0 Ports
4
Reset/Recovery Button
9
Headphone Connector
5
Dual-State Power Button
10
Microphone Connector
1
Some models have bezel blanks covering one or both of the 5.25-inch drive bays.
2
Some models have a bezel blank covering the 3.5-inch drive bay.
Front Panel Components
1
Figure 1-2 dx2810 Special Edition Front Panel Components
Table 1-2 dx2810 Special Edition Front Panel Components
2
1
5.25-inch Optical Drives1
6
Hard Drive Activity Light
2
Optical Drive Activity Light
7
Optical Drive Eject Button
3
Diskette Drive (optional)2
8
USB (Universal Serial Bus) 2.0 Ports
4
Microphone Connector
9
Headphone Connector
5
Dual-State Power Button
1
Some models have bezel blanks covering one or both of the 5.25-inch drive bays.
2
Some models have a bezel blank covering the 3.5-inch drive bay.
Chapter 1 Product Features
Rear Panel Components
Figure 1-3 dx2810 Rear Panel Components
Table 1-3 dx2810 Rear Panel Components
1
Power Cord Connector
7
Line-Out Connector for powered
audio devices (green)
2
Voltage Select Switch
8
Microphone Connector (pink)
3
RJ-45 Network Connector
9
Universal Serial Bus (USB)
Ports
4
Parallel Port (purple)
10
VGA Monitor Connector (blue)
5
PS/2 Mouse Connector (green)
11
Serial Port (teal)
6
Line-In Audio Connector (blue)
12
PS/2 Keyboard Connector
(purple)
NOTE:
Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when a PCI Express x16
graphics card is installed in the computer.
If a PCI Express x1 graphics card is installed, the connectors on the card and the
system board may be used at the same time. Some settings may need to be
changed in Computer Setup to use both connectors. For information about setting
the boot VGA controller, refer to the Computer Setup (F10) Utility Guide.
Rear Panel Components
3
Figure 1-4 dx2810 Special Edition Rear Panel Components
Table 1-4 dx2810 Special Edition Rear Panel Components
1
Power Cord Connector
7
Microphone Connector (pink)
2
RJ-45 Network Connector
8
Universal Serial Bus (USB)
Ports
3
Parallel Port (purple)
9
VGA Monitor Connector (blue)
4
PS/2 Mouse Connector (green)
10
Serial Port (teal)
5
Line-In Audio Connector (blue)
11
PS/2 Keyboard Connector
(purple)
6
Line-Out Connector for powered
audio devices (green)
NOTE: Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when a PCI Express x16
graphics card is installed in the computer.
If a PCI Express x1 graphics card is installed, the connectors on the card and the
system board may be used at the same time. Some settings may need to be
changed in Computer Setup to use both connectors. For information about setting
the boot VGA controller, refer to the Computer Setup (F10) Utility Guide.
4
Chapter 1 Product Features
Keyboard
Figure 1-5 Keyboard Components
Table 1-5 Keyboard Components
1
1
Function Keys
Perform special functions depending on the software application
being used.
2
Editing Keys
Include the following: Insert, Home, Page Up, Delete, End, and
Page Down.
3
Status Lights
Indicate the status of the computer and keyboard settings
(Num Lock, Caps Lock, and Scroll Lock).
4
Numeric Keys
Work like a calculator keypad.
5
Arrow Keys
Used to navigate through a document or Web site. These keys
allow you to move left, right, up, and down, using the keyboard
instead of the mouse.
6
Ctrl Keys
Used in combination with another key; their effect depends on the
application software you are using.
7
Application Key1
Used (like the right mouse button) to open pop-up menus in a
Microsoft Office application. May perform other functions in other
software applications.
8
Windows Logo Keys1 Used to open the Start menu in Microsoft Windows. Used in
combination with other keys to perform other functions.
9
Alt Keys
Used in combination with another key; their effect depends on the
application software you are using.
Keys available in select geographic regions.
Keyboard
5
Using the Windows Logo Key
Use the Windows Logo key in combination with other keys to perform certain functions available in the
Windows operating system. Refer to Keyboard on page 5 to identify the Windows Logo key.
Table 1-6 Windows Logo Key Functions
The following Windows Logo Key functions are available in Microsoft Windows XP and
Microsoft Windows Vista.
Windows Logo Key
Displays or hides the Start menu
Windows Logo Key + d
Displays the Desktop
Windows Logo Key + m
Minimizes all open applications
Shift + Windows Logo Key + m
Undoes Minimize All
Windows Logo Key + e
Launches My Computer
Windows Logo Key + f
Launches Find Document
Windows Logo Key + Ctrl + f
Launches Find Computer
Windows Logo Key + F1
Launches Windows Help
Windows Logo Key + l
Locks the computer if you are connected to a network
domain, or allows you to switch users if you are not
connected to a network domain
Windows Logo Key + r
Launches the Run dialog box
Windows Logo Key + u
Launches the Utility Manager
Windows Logo Key + Pause/Break
Launches the System Properties dialog box
Windows Logo Key + Tab
Windows XP - Cycles through the Taskbar buttons
Windows Vista - Cycles through programs on the
Taskbar using the Windows Flip 3-D
In addition to the Windows Logo Key functions described above, the following functions are
also available in Microsoft Windows Vista.
Ctrl + Windows Logo Key + Tab
Use the arrow keys to cycle through programs on the
Taskbar by using Windows Flip 3-D
Windows Logo Key + Spacebar
Brings all gadgets to the front and select Windows
Sidebar
Windows Logo Key + g
Cycles through Sidebar gadgets
Windows Logo Key + u
Launches Ease of Access Center
Windows Logo Key + any number key Launches the Quick Launch shortcut that is in the
position that corresponds to the number (for
example, Windows Logo Key + 1 launches the first
shortcut in the Quick Launch menu)
6
Chapter 1 Product Features
Serial Number Location
Each computer has a unique serial number and product ID number that are located on the top of the
computer. Keep these numbers available for use when contacting customer service for assistance.
Figure 1-6 Serial Number and Product ID Location
Serial Number Location
7
2
Installing and Customizing the Software
NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie followed
by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the
screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this documentation
do not apply. Additional information is available in online help after you install the operating system.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button
in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and software
(and firmware), enter the model number of the computer, and press Enter.
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
8
Chapter 2 Installing and Customizing the Software
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the C: drive and creates a Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1.
Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2.
Select Create a set of recovery discs (Recommended) and click Next.
3.
Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
HP Backup and Recovery Manager
9
3
Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for graphics, audio, storage,
communications, and input devices.
●
View settings for processor and memory.
●
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
USB flash media devices.
●
Run hard drive self-tests.
●
Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1.
Turn on or restart the computer.
2.
As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3.
The Computer Setup Utility screen is divided into menu headings and actions.
Five menu headings appear on the Computer Setup Utility screen:
10
●
Main
●
Advanced
●
Power
●
Boot
●
Exit
Chapter 3 Computer Setup (F10) Utility
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the previous screen,
press Esc.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting
the F10 Setup screen.
Computer Setup—Main
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-1 Computer Setup—Main
Option
Description
System Time
Allows you to set system time.
System Date
Allows you to set system date.
Floppy Diskette A:
Allows you to set drive A to:
●
Disabled
●
1.44 MB 3.5”
●
Not Installed
Computer Setup (F10) Utilities
11
Table 3-1 Computer Setup—Main (continued)
1st Drive
For each, allows you to:
2nd Drive
●
(view only)
3rd Drive
◦
Capacity (Size - HDD only)
4th Drive
◦
Transfer Mode
●
System
Information
Smart Support - run HDD self-test for selected channel:
◦
SMART Status Check
◦
SMART Short Self-Test
◦
SMART Extended Self-Test
(view only)
●
CPU Type
●
CPU Speed
●
Cache RAM
●
Installed Memory
●
Memory Bank 1
●
Memory Bank 2
●
Memory Bank 3
●
Memory Bank 4
●
BIOS Revision
●
Core Version
●
Product Name
●
Product Number
●
Serial Number
●
UUID
●
Asset Tag (press Enter to change)
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
WARNING! Setting items on this menu to incorrect values may cause your system to malfunction.
Table 3-2 Computer Setup—Advanced
12
Option
Description
Primary Video
Adapter
Allows you to select the boot display device when more than 2 video options are
offered by the system:
●
Onboard
●
PCI-Ex16
Chapter 3 Computer Setup (F10) Utility
Table 3-2 Computer Setup—Advanced (continued)
PS/2 Mouse
Internal Speaker
Allows you to set:
●
Disabled
●
Enabled
●
Auto Detect
Allows you to set the internal speaker to:
●
Disabled
●
Enabled
Supervisor
Password
Allows you to change supervisor password.
User Password
Allows you to change the user password.
Change
Supervisor
Password
Allows you to change the supervisor password.
Power On
Password
Allows you to disable/enable the Power On Password.
Onboard Video
Memory Size
●
128MB
●
256MB
●
512MB
SATA1 Controller
Allows you to disable/enable the SATA1 Controller.
SATA1 Controller
Mode
If SATA1 Controller is enabled, allows you to set the mode to:
Onboard Audio
●
IDE
●
RAID
●
AHCI
Allows you to set the onboard audio to:
●
Enabled
●
Disabled
●
Auto
Onboard LAN
Allows you to disable/enable onboard LAN controller.
Onboard LAN
Boot ROM
Allows you to disable/enable the boot ROM of the onboard LAN chip.
USB Ports
Allows you to disable/enable USB ports.
●
Disabled
●
Enabled
Hood Sensor
Allows you to disable/enable the hood sensor warning beep.
IO Device
Configuration
Allows you to change the Super IO device resource.
Computer Setup (F10) Utilities
13
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Power
14
Option
Description
After AC Power
Failure
Allows you to select system restart behavior after power loss:
●
Stay Off
●
Power On
●
Auto
XD
Disables/enables XD bit.
Virtualization
Technology
Allows you to disable/enable Virtualization Technology.
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Boot
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Boot
Option
Description
Boot-time
Disables/enables POST diagnostic messages display.
Diagnostic Screen
F9: Boot Menu
Allows you to disable/enable Boot Menu.
F10: Setup
Allows you to disable/enable BIOS Setup utility.
F11: Recovery
Allows you to disable/enable HP Backup and Recovery.
F12: Boot from
LAN
Allows you to disable/enable PXE boot.
(Boot Device
Priority)
Allows you to specify which device groups will boot first, second, third, and fourth
or to disable any of the four:
1st Boot Device
●
Floppy Group
2nd Boot Device
●
CD-ROM Group
3rd Boot Device
●
Hard Drive Group
4th Boot Device
●
Network Boot Group
NOTE: MS-DOS drive lettering assignments may not apply after a non-MSDOS operating system has started.
Floppy Group
Boot Priority
Specifies boot device priority within removable devices.
CD-ROM Group
Boot Priority
Specifies boot device priority within CD/DVD drives.
Hard Drive Group
Boot Priority
Specifies boot device priority within hard drives.
Network Group
Boot Priority
Specifies boot device priority within bootable network devices.
Computer Setup (F10) Utilities
15
Computer Setup—Exit
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Exit
Option
Description
Exit Saving
Changes
Press Enter to exit saving changes.
Exit Discarding
Changes
Press Enter to exit discarding changes.
Load Setup
Defaults
Press Enter to load setup defaults.
Discard Changes
Press Enter to discard changes.
Save Changes
Press Enter to save changes.
Recovering the Configuration Settings
To reset all BIOS Setup options to their default values (including options for ctrl+F10), you must enter
F10 Setup mode and press F5.
This does not include updates to system date, system time, supervisor password, user
password, and CPU frequency multiplier.
16
Chapter 3 Computer Setup (F10) Utility
4
Computer Diagnostic Features
HP Insight Diagnostics
NOTE:
HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of
the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility
simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a diskette
or USB flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE:
Third party devices may not be detected by HP Insight Diagnostics.
Accessing HP Insight Diagnostics
You must boot to the Documentation and Diagnostics DVD, as described in the steps below, to access
HP Insight Diagnostics.
1.
While the computer is on, insert the Documentation and Diagnostics DVD into an optical drive on
the computer.
2.
Shut down the operating system and turn off the computer.
3.
Turn on the computer. The system will boot to the DVD.
NOTE: If the system does not boot to the DVD in the optical drive, you may need to change the
boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical
drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the
Documentation and Diagnostics DVD for more information.
You can also change the boot order so that the system boots to the optical drive on a one-time
basis by pressing the Esc key at startup.
4.
Select the appropriate language and click Continue.
HP Insight Diagnostics
17
NOTE: It is recommended that you accept the assigned default keyboard for your language
unless you want to test your specific keyboard.
5.
In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Diagnostics utility launches with the Survey tab displayed.
Survey Tab
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,
plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory
(CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the computer. This list includes all fixed
disks, diskette drives, and optical drives.
System—Shows information about the computer model, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
Diagnose Tab
NOTE:
The Diagnose tab is only available in HP Insight Diagnostics Online Edition.
The Diagnosis feature of the HP Insight Diagnostics Online Edition enables high system availability by
performing various non-intrusive, in-depth system and component checks while the operating system
is up and running.
There are two types of diagnosis on the Diagnose tab: Smart Array Drive Diagnosis and Power
Supply Diagnosis.
The Power Supply Diagnosis allows you to assess the health of select power supply models.
Smart Array Drive Diagnosis is the premier feature of hardware diagnosis and it provides the ability to
assess the health of hard disk drives attached to Smart Array controllers and select Modular Smart Array
(MSA) products. The Smart Array Drive Diagnosis supports SCSI, serial Advanced Technology
18
Chapter 4 Computer Diagnostic Features
Attachment (SATA), and serial attached SCSI (SAS) disk drives that are attached to Smart Array
controllers and select MSA controllers configured as part of a logical volume. To determine the health
of a hard disk drive, Diagnosis looks at operational history provided by the hard disk drive and proprietary
information provided by the Smart Array controller or the MSA controller. HP has found through
experience that looking at operational history is one of the best ways to diagnose disk drive problems.
Systems Insight Manager (SIM) and Diagnosis are now the only tools that can be used to qualify the
replacement of defective disk drives under pre-failure warranty.
The Smart Array Drive Diagnosis feature should be used:
●
To determine if a disk drive in a fault mode should be replaced.
●
When Systems Insight Manager reports that a disk drive has failed.
●
When there is data corruption or storage related problems but there are no error LEDs or error
messages.
●
When there are inconsistent, intermittent, or repeated disk drive failures.
●
To determine the health of a logical volume.
NOTE: Smart Array Drive Diagnosis has the unique capability of identifying multiple disk drives in a
single volume that are functioning normally, but should be replaced.
To diagnose a logical volume:
1.
Click the Diagnose tab.
2.
Under Smart Array Drive Diagnosis, click + to expand Storage.
3.
Select the logical volumes to diagnose and click the Diagnose button.
4.
The test status of the logical volumes selected will be displayed on the Status tab when Diagnosis
has completed.
Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of
test and testing mode.
There are three types of tests to choose from:
●
Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention in either Unattended or Interactive mode.
●
Complete Test—Provides a predetermined script where each hardware component is fully tested.
There are more tests available in the Interactive mode, but these require user intervention.
●
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
HP Insight Diagnostics
19
For each test type, there are two test modes to choose from:
●
Interactive Mode—Provides maximum control over the testing process. The diagnostic software
will prompt you for input during tests that require your interaction. You may also determine whether
the test passed or failed.
●
Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they
are displayed when testing is complete.
To begin testing:
1.
Select the Test tab.
2.
Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3.
Select the Test Mode: Interactive or Unattended.
4.
Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
choosing to run the test over a specified number of loops, enter the number of loops to perform. If
you desire to have the diagnostic test for a specified time period, enter the amount of time in
minutes.
5.
If performing a Quick Test or Complete Test, select the device to be tested from the drop-down
list. If performing a Custom Test, Click the Expand button and select the devices to be tested or
click the Check All button to select all devices.
6.
Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
tab, which allows you to monitor the progress of the test, is automatically displayed during the
testing process. When the test is complete, the Status tab shows whether the device passed or
failed.
7.
If errors are found, go to the Log tab and click the Error Log to display more detailed information
and recommended actions.
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete,
or Custom) is also displayed. The main progress bar displays the percent complete of the current set
of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel
the test.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having
to re-enter the data in the Test tab.
The Status tab also shows:
20
●
The devices being tested
●
The test status (running, passed, or failed) of each device being tested
●
The overall test progress of all devices being tested
●
The test progress for each device being tested
●
The elapsed test times for each device being tested
Chapter 4 Computer Diagnostic Features
Log Tab
The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number
of times failed, and the time it took to complete each test. The Clear Test Log button will clear the
contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
●
The Device section displays the device tested.
●
The Test section displays the type of test run.
●
The Description section describes the error that the diagnostic test found.
●
The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
●
The Failed Count is the number of times the device has failed a test.
●
The Error Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
The Clear Error Log button will clear the contents of the Error Log.
Help Tab
On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test
Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended
Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Test Components tab displays low-level information on tests that are run.
Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a USB
2.0 flash drive (64MB or higher). You can not save to the hard drive. The system will automatically create
an html file that has the same appearance as the information displayed on the screen.
1.
Insert a USB 2.0 flash drive (capacity must be 64MB or higher). USB 1.0 flash drives are not
supported.
2.
Click Save in the bottom right corner of the screen.
3.
Select Save to the floppy or Save to USB key.
4.
Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted USB flash drive.
HP Insight Diagnostics
21
NOTE: Do not remove the USB key until you see a message indicating that the html file has been
written to the media.
5.
Print the information from the storage device used to save it.
NOTE: To exit HP Insight Diagnostics, click the Exit Diagnostics button in the bottom left corner of
the screen then remove the Documentation and Diagnostics DVD from the optical drive.
Downloading the Latest Version of HP Insight Diagnostics
1.
Go to http://www.hp.com.
2.
Click the Software & Driver Downloads link.
3.
Enter your product number (for example, dx2810) in the text box and press the Enter key.
4.
Select your specific computer model.
5.
Select your OS.
6.
Click the Diagnostic link.
7.
Click HP Insight Diagnostics Offline Edition.
8.
Select a language and click Download.
NOTE:
The download includes instructions on how to create the bootable CD.
Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
22
Chapter 4 Computer Diagnostic Features
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the C: drive and creates a Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1.
Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2.
Select Create a set of recovery discs (Recommended) and click Next.
3.
Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
HP Backup and Recovery Manager
23
5
Serial ATA (SATA) Drive Guidelines and
Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA
(PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable
7/7
Number of pins in power cable
15
Maximum data cable length
39.37 in (100 cm)
Data interface voltage differential
400-700 mV
Drive voltages
3.3 V, 5 V, 12 V
Jumpers for configuring drive
N/A
Data transfer rate
3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5
Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
24
Chapter 5 Serial ATA (SATA) Drive Guidelines and Features
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be
properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating
system may differ from that marked on the hard drive or listed in the computer specification. Drive size
calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes
to the base 2.
Drive/Partition Capacity Limits
Maximum Size
File System
Controller
Type
Operating System
Partition
Drive
FAT 32
ATA
Windows 2000/XP/Vista
32 GB
2 TB
NTFS
ATA
Windows 2000/XP/Vista
2 TB
2 TB
SMART ATA Drives
25
6
Identifying the Chassis, Routine Care,
and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the computer
to prevent system board or component damage.
Chassis Designations
The following subsection illustrates the dx2810 chassis design.
Microtower (MT)
Figure 6-1 Model dx2810
26
Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Figure 6-2 Model dx2810 Special Edition
Figure 6-3 Model dx2818
Chassis Designations
27
Small Form Factor (SFF)
Figure 6-4 Model dx2810
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
●
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
Relative Humidity
28
Event
55%
40%
10%
Walking across carpet
7,500 V
15,000 V
35,000 V
Walking across vinyl floor
3,000 V
5,000 V
12,000 V
Motions of bench worker
400 V
800 V
6,000 V
Removing DIPs* from plastic tube
400 V
700 V
2,000 V
Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Removing DIPs* from vinyl tray
2,000 V
4,000 V
11,500 V
Removing DIPs* from Styrofoam
3,500 V
5,000 V
14,500 V
Removing bubble pack from PCB
7,000 V
20,000 V
26,500 V
Packing PCBs in foam-lined box
5,000 V
11,000 V
21,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE:
700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to
electric components and accessories.
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both
feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Voltage
Antistatic plastic
1,500
Carbon-loaded plastic
7,500
Metallized laminate
15,000
Electrostatic Discharge Information
29
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
to the work surface and properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
●
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
●
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
30
●
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented
sides of the computer and above the monitor to permit the required airflow.
●
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
●
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
●
Never operate the computer with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they are
subject to each other’s re-circulated or preheated air.
●
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must
be provided on the enclosure, and the same operating guidelines listed above will still apply.
●
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software, including
sleep states.
Operating Guidelines
31
Routine Care
General Cleaning Safety Precautions
1.
Never use solvents or flammable solutions to clean the computer.
2.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then
use the cloth on the component.
3.
Always unplug the computer when cleaning with liquids or damp cloths.
4.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5.
Disconnect the keyboard before cleaning it.
6.
Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 32 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
●
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a
cloth or swab dampened with clear water.
●
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
●
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents
and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 32 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
Computer Case on page 32.
When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions
on page 32 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
32
●
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used
as too much air pressure can dislodge lubricants applied under the wide keys.
Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
●
If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool
is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys
are improperly removed or installed, the keyboard may not function properly.
●
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
●
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
●
To clean the monitor body follow the procedures in Cleaning the Computer Case on page 32.
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
●
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●
To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 32.
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is
off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Tools and Software Requirements
To service the computer, you need the following:
●
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
Service Considerations
33
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care
to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or
twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
34
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
●
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
●
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
while the computer is on or in standby mode.
●
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer
to Electrostatic Discharge Information on page 28
●
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide
for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP, their authorized partners, or their agents.
Service Considerations
35
7
Removal and Replacement Procedures
Microtower (MT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify
that all components operate properly.
NOTE:
Not all features listed in this guide are available on all computers.
Serial Number Location
Each computer has a unique serial number and product ID number that are located on the top of the
computer. Keep these numbers available for use when contacting customer service for assistance.
Figure 7-1 Serial Number and Product ID Location – dx2810
36
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Figure 7-2 Serial Number and Product ID Location – dx2818
Preparation for Disassembly
1.
Close any open software applications.
2.
Exit the operating system.
3.
Remove any diskette or compact disc from the computer.
4.
Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as
long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even
when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be
disconnected before servicing a unit.
5.
Disconnect the power cord from the electrical outlet and then from the computer.
6.
Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the
wrong screw in an application may damage the unit.
Preparation for Disassembly
37
Access Panel
NOTE:
The appearance of the power supply varies based on model.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Loosen the captive thumbscrew (1) that secures the access panel to the computer chassis.
3.
Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit.
NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side
with the access panel is facing up.
Figure 7-3 Removing the Computer Access Panel
NOTE: If the access panel is removed while power is still supplied to the computer, the hood sensor
will sound an alarm. If the alarm sounds, unplug the computer and leave it unplugged until the access
panel is replaced.
To replace the access panel, reverse the removal steps.
38
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Front Bezel
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Press outward on the three latches on the right side of the bezel (1), then rotate the right side of
the bezel off the chassis (2) followed by the left side.
Figure 7-4 Removing the Front Bezel – dx2810
Figure 7-5 Removing the Front Bezel – dx2818
NOTE:
The appearance of the front bezel may vary.
To reinstall the front bezel, reverse the removal procedure.
Front Bezel
39
Bezel Blanks
On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that
need to be removed before installing a drive. To remove a bezel blank:
1.
Remove the front bezel (Front Bezel on page 39).
2.
To remove the lower 5.25-inch bezel blank, gently twist and pull on the bezel blank until it breaks
free from the front bezel (1), then discard the bezel blank. If the blank needs to be replaced at a
later date, you can order a replacement blank from HP.
3.
To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of the
bezel (2) and pull the bezel blank inwards to free it from the front bezel (3).
Figure 7-6 Removing a Bezel Blank
40
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Memory
The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs).
CAUTION:
DDR and DDR2 memory modules are not interchangeable.
DIMMs
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.
DDR2-SDRAM DIMMs
For proper system operation, the DDR2-SDRAM DIMMs must be:
●
industry-standard 240-pin
●
unbuffered PC2-6400 800 MHz-compliant
●
1.8 volt DDR2-SDRAM DIMMs
The DDR2-SDRAM DIMMs must also:
●
support CAS latency 5 DDR2 800 Mhz (5-5-5 timing) and CAS latency 6 DDR2 800 Mhz (6-6-6
timing)
●
contain the mandatory JEDEC SPD information
In addition, the computer supports:
●
512Mbit, 1Gbit, and 2Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
supported
NOTE:
The system will not operate properly if you install unsupported DIMMs.
Memory
41
Populating DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A.
Sockets XMM3 and XMM4 operate in memory channel B.
Figure 7-7 DIMM Socket Locations
Table 7-1 DIMM Socket Locations
Item
Description
Socket Color
1
XMM1 socket, Channel A
(populate first)
White
2
XMM2 socket, Channel A
Black
3
XMM3 socket, Channel B
(populate second)
White
4
XMM4 socket, Channel B
Black
NOTE: A DIMM must occupy the XMM1 socket.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
42
●
The system will operate in single channel mode if the DIMM sockets are populated in one channel
only.
●
The system will operate in a higher-performing dual channel mode if the total memory capacity of
the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The
technology and device width can vary between the channels. For example, if Channel A is
populated with two 512-MB DIMMs and Channel B is populated with one 1-GB DIMM, the system
will operate in dual channel mode.
●
The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not
equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated
with the least amount of memory describes the total amount of memory assigned to dual channel
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
and the remainder is assigned to single channel. For optimal speed, the channels should be
balanced so that the largest amount of memory is spread between the two channels. If one channel
will have more memory than the other, the larger amount should be assigned to Channel A. For
example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB DIMMs,
Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should
be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel
and 512-MB will run as single channel.
●
In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
Installing DIMMs
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to
drain before adding or removing memory modules. Regardless of the power-on state, voltage is always
supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding
or removing memory modules while voltage is present may cause irreparable damage to the memory
modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is
important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Locate the memory module sockets on the system board.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
Memory
43
4.
Open both latches of the memory module socket (1), and insert the memory module into the
socket (2).
Figure 7-8 Installing a DIMM
NOTE: A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket.
A DIMM must occupy the XMM1 socket. Always populate the white sockets before the black
sockets in each channel.
In order to create a dual-channel memory configuration, the memory capacity of Channel A must
equal the memory capacity of Channel B. Refer to Populating DIMM Sockets on page 42 for more
information.
44
5.
Push the DIMM module down firmly into the socket, ensuring that the module is fully inserted and
properly seated. The DIMM must be pushed all the way down into the socket and sit evenly in the
socket to avoid memory corruption. Make sure the latches are in the closed position (3).
6.
Repeat steps 5 and 6 to install any additional modules.
7.
Replace the computer access panel.
8.
Reconnect the power cord and any external devices, then turn on the computer. The computer
should automatically recognize the additional memory when you turn on the computer.
9.
Lock any security devices that were disengaged when the access panel was removed.
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Expansion Cards
The computer has two standard PCI expansion slots, one PCI Express x1 expansion slot, and one PCI
Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion
cards.
Figure 7-9 Expansion Slot Locations
Table 7-2 Expansion Slot Locations
Item
Description
1
PCI expansion slot
2
PCI expansion slot
3
PCI Express x1 expansion slot
4
PCI Express x16 expansion slot
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
To remove, replace, or add an expansion card:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Locate the correct vacant expansion socket on the system board and the corresponding expansion
slot on the back of the computer chassis.
Expansion Cards
45
4.
On the rear of the computer, a slot cover lock secures the expansion card brackets in place.
Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the
chassis.
Figure 7-10 Opening the Slot Cover Lock
5.
Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached
to the expansion card.
a.
If you are installing an expansion card in a vacant socket, you must use a flatblade screwdriver
to pry out the metal shield on the rear panel that covers the expansion slot. Be sure to remove
the appropriate shield for the expansion card you are installing.
Figure 7-11 Removing an Expansion Slot Cover
46
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
b.
If you are removing a PCI or PCI Express x1 card, hold the card at each end and carefully
rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the
card against the other components.
Figure 7-12 Removing a PCI or PCI Express x1 Expansion Card
c.
If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion
socket away from the card and carefully rock the card back and forth until the connectors pull
free from the socket. Be sure not to scrape the card against the other components.
Figure 7-13 Removing a PCI Express x16 Expansion Card
6.
Store the removed card in anti-static packaging.
7.
If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
Expansion Cards
47
CAUTION: After removing an expansion card, you must replace it with a new card or expansion
slot cover for proper cooling of internal components during operation.
8.
To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis so that the bottom of the bracket on the
card slides into the small slot on the chassis. Press the card straight down into the expansion socket
on the system board.
Figure 7-14 Installing an Expansion Card
NOTE: When installing an expansion card, press firmly on the card so that the whole connector
seats properly in the expansion card slot.
9.
Replace the slot cover lock and secure it in place with the screw that was previously removed.
Figure 7-15 Securing the Expansion Cards and Slot Covers
NOTE: The appearance of the power supply varies based on model.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
11. Replace the computer access panel.
12. Reconnect the power cord and any external devices, then turn on the computer.
13. Lock any security devices that were disengaged when the access panel was removed.
14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for
instructions on using Computer Setup.
Cable Management
Always follow good cable management practices when working inside the computer.
●
Keep cables away from major heat sources like the heatsink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
are not designed to take excessive pressure on them.
●
Some flat ribbon cables come pre-folded. Never change the folds on these cables.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cable from the P1 connector on the system board, always
follow these steps:
1.
Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
2.
Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
Cable Management
49
Cable Connections
System board connectors are color-coded to make it easier to find the proper connection.
50
Connector Name
Connector Color
Description
ATXPOWER
White
Power supply, 24-pin
ATX_CPU
White
Power supply, 4-pin
FLOPPY
Black
Diskette drive
CHASSIS_FAN1
Brown
Chassis fan
CPU FAN
White
Heatsink fan
F_PANEL
Black
Front power button/LED
F_USB1
White
Front I/O USB cable
F_AUDIO
Yellow
Front I/O audio
SPEAKER
White
Internal speaker
F_1394
Red
Serial port
F_USB2
Black
Media card reader
SATA0
dark blue
Primary hard drive
SATA1
white
Primary optical drive
SATA4
red
Second hard drive
SATA5
black
Second optical drive
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Drives
Drive Positions
NOTE:
The appearance of the front bezel may vary.
Figure 7-16 Drive Positions
1
Two 5.25-inch external drive bays for optional drives (optical
drive shown)
2
One 3.5-inch external drive bay for optional drive (diskette drive
shown)
3
Primary 3.5-inch internal hard drive bay
4
Secondary 3.5-inch internal hard drive bay for optional hard
drive
To verify the type, size, and capacity of the storage devices installed in the computer, run Computer
Setup. Refer to the Computer Setup (F10) Utility Guide for more information.
Drives
51
Installing Additional Drives
When installing additional drives, follow these guidelines:
●
The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA1.
●
Connect the first SATA optical drive to the white SATA connector on the system board labeled
SATA2.
●
Connect a second SATA optical drive to the orange SATA4 connector.
●
Connect a second SATA hard drive to the light blue SATA3 connector.
●
Connect a diskette drive to the connector labeled FLOPPY.
●
Connect a media card reader to the USB connector labeled F_USB2.
●
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
●
You may install either a third-height or a half-height drive into a half-height bay.
●
If needed, HP has provided extra drive retainer screws on the interior of the front bezel that are
used to secure the drives in the drive cage. Hard drives use 6-32 standard screws. All other drives
use M3 metric screws. The HP-supplied 6-32 standard screws (1) are silver. The HP-supplied M3
metric guide screws (2) are black.
Figure 7-17 Extra Drive Retainer Screws Location
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
CAUTION:
To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the computer,
and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label
the package “Fragile: Handle With Care.”
Drives
53
System Board Drive Connections
Refer to the following illustration and table to identify the system board drive connectors.
Figure 7-18 System Board Drive Connections
Table 7-3 System Board Drive Connections
54
No.
System Board
Connector
System Board
Label
Color
1
Media Card Reader
F_USB2
white
2
SATA1
SATA1
dark blue
3
SATA2
SATA2
white
4
SATA3
SATA3
light blue
5
SATA4
SATA4
orange
6
Diskette Drive
FLOPPY
black
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Removing an Optical Drive
CAUTION:
computer.
All removable media should be taken out of a drive before removing the drive from the
To remove an optical drive:
1.
Disconnect the power cable (1) and data cable (2) from the rear of the optical drive.
Figure 7-19 Disconnecting the Power and Data Cables
2.
Remove the two screws that secure the drive to the drive cage (1), then slide the drive out of the
front of the chassis (2).
Figure 7-20 Removing the Optical Drive
NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-inch Drive Bay
on page 56.
Drives
55
Installing an Optical Drive into the 5.25-inch Drive Bay
To install an optional 5.25-inch optical drive:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Remove the front bezel (Front Bezel on page 39).
4.
If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove
the bezel blank. See Bezel Blanks on page 40 for more information.
5.
If you are adding a drive to an empty lower optical drive bay, you must remove the knockout plate
from the bay. To do so, insert a flat screwdriver into the knockout plate slot and rotate the
screwdriver to break the knockout plate out of the chassis. Discard the knockout plate.
6.
If the new drive has screws installed on the sides of the drive, remove the screws before inserting
the drive into the chassis.
7.
Slide the drive in through the front of the chassis (1) until the screw holes on the drive are aligned
with the screw holes on the drive cage and install the two M3 metric retainer screws (2) as shown
in the following illustration.
NOTE: Extra drive retainer screws are provided on the interior of the front bezel if needed. The
M3 metric retainer screws for optical drives are black.
Figure 7-21 Installing the Optical Drive
8.
56
If the system configuration includes only one optical drive, connect the SATA data cable to the
white system board connector labeled SATA2. If you are adding a second optical drive, connect
the SATA data cable to the orange system board connector labeled SATA4.
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
9.
Connect the power cable (1) and data cable (2) to the rear of the optical drive.
Figure 7-22 Connecting the Power and Data Cables
10. Replace the front bezel and access panel.
11. Reconnect the power cord and turn on the computer.
12. Lock any security devices that were disengaged when the access panel was removed.
The system automatically recognizes the drive and reconfigures the computer.
Removing an External 3.5-inch Drive
CAUTION:
computer.
NOTE:
All removable media should be taken out of a drive before removing the drive from the
The 3.5-inch drive bay may contain a diskette drive or a media card reader.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Remove the front bezel (Front Bezel on page 39).
Drives
57
4.
Disconnect the data cable (1) and power cable (2) from the rear of the drive.
Figure 7-23 Disconnecting the Diskette Drive Cables
5.
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward
and out of the bay (2).
Figure 7-24 Removing a 3.5-inch Device (Diskette Drive Shown)
NOTE: To install an external 3.5-inch drive, refer to Installing a Drive into the 3.5-inch External Drive
Bay on page 59.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Installing a Drive into the 3.5-inch External Drive Bay
The 3.5-inch external drive bay on the front of the computer can be configured with a media card reader
or a diskette drive.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Remove the front bezel (Front Bezel on page 39).
4.
If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove
the bezel blank. See Bezel Blanks on page 40 for more information.
5.
If you are adding a drive to an empty drive bay for the first time, you must remove the knockout
plate from the bay. To do so, insert a flat screwdriver into the knockout plate slot and rotate the
screwdriver to break the knockout plate out of the chassis. Discard the knockout plate.
6.
If the new drive has screws installed on the sides of the drive, remove them before inserting the
drive into the chassis.
7.
Slide the drive in through the front of the chassis (1) until the screw holes on the drive are aligned
with the screw holes on the drive cage and install the two M3 metric retainer screws (2) as shown
in the illustration below.
NOTE: Extra drive retainer screws are provided on the interior of the front bezel if needed. The
M3 metric retainer screws for diskette drives or media card readers are black. Refer to Installing
Additional Drives on page 52 for an illustration of the retainer screws location.
Figure 7-25 Installing a 3.5-inch Device (Diskette Drive Shown)
8.
Connect the appropriate drive cables:
a.
If installing a diskette drive, connect the power and data cables to the rear of the drive and
connect the other end of the data cable to the connector on the system board labeled FLOPPY.
b.
If installing a media card reader, connect the USB cable from the media card reader to the
USB connector on the system board labeled F_USB2.
Drives
59
NOTE: Refer to System Board Drive Connections on page 54 for an illustration of the system
board drive connectors.
9.
Replace the front bezel and access panel.
10. Reconnect the power cord and turn on the computer.
11. Lock any security devices that were disengaged when the access panel was removed.
Removing an Internal 3.5-inch Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and
any software applications that were preinstalled on the computer. If you do not have this CD set,
select Start > HP Backup and Recovery and create it now.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Remove the two screws that secure the hard drive cage to the chassis.
Figure 7-26 Removing the Hard Drive Cage Screws
60
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
4.
Push down the latch on the side of the hard drive cage (1), then slide the hard drive cage away
from the bottom of the chassis (2) as shown below.
Figure 7-27 Releasing the Hard Drive Cage
5.
Lift the hard drive cage out of the chassis.
Figure 7-28 Removing the Hard Drive Cage
Drives
61
6.
Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
Figure 7-29 Disconnecting the Hard Drive Cables
7.
Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide the
hard disk drive out of the hard drive cage (2).
Figure 7-30 Removing the Hard Drive
NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive
on page 63.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Installing an Internal 3.5-inch Hard Drive
1.
Remove the hard drive cage and, if necessary, the existing hard drive.
2.
Slide the new drive into the hard drive cage (1), aligning the drive with the four screw holes on the
cage. Install the four 6-32 standard screws that secure the hard disk drive to the hard drive cage
(2). Make sure the hard disk drive cables are facing the top of the drive cage.
NOTE: If you are replacing an old drive with a new drive, use the four retainer screws from the
old drive to install the new drive.
NOTE: If you are installing a second hard drive, use four of the extra standard 6-32 screws that
are installed on the interior of the front bezel. The 6-32 screws are silver.
Figure 7-31 Installing the Hard Drive in the Drive Cage
Drives
63
3.
Connect the power cable (1) and data cable (2) to the back of the hard drive.
Figure 7-32 Connecting the Hard Drive Cables
CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A
sharp bend can break the internal wires.
4.
Place the hard drive cage into the chassis (1), then slide it down toward the bottom of the chassis
until it locks into place (2).
Figure 7-33 Installing the Hard Drive Cage
64
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
5.
Attach the two screws that secure the hard drive cage to the chassis.
Figure 7-34 Securing the Hard Drive Cage
6.
If installing a new drive, connect the opposite end of the data cable to the appropriate system board
connector.
NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable
to the dark blue connector labeled SATA1 to avoid any hard drive performance problems. If you
are adding a second hard drive, connect the data cable to the light blue connector labeled SATA3.
7.
Replace the computer access panel.
8.
Reconnect the power cord and any external devices, then turn on the computer.
9.
Lock any security devices that were disengaged when the access panel was removed.
NOTE: If you are replacing the primary hard drive, use the Recovery Disc Set to restore the operating
system, software drivers, and any software applications that were preinstalled on the computer.
Drives
65
Front I/O and USB Panel Housing Assembly
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38)
3.
Lay the computer on its side with the front facing toward you.
4.
Remove the front bezel (Front Bezel on page 39).
5.
Unplug the four cables that connect the assembly to the system board.
6.
Remove the screw (1) that secures the housing to the chassis, slide the housing up (2), and then
pull the assembly away from the chassis while guiding the cables through the hole in the chassis.
To install the housing assembly, reverse the removal procedures.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Power Switch/LED Assembly
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Lay the computer on its side with the front facing toward you.
4.
Remove the front bezel (Front Bezel on page 39).
5.
Remove the optical drive (Removing an Optical Drive on page 55).
6.
Disconnect the braided cables from the system board.
7.
Remove the cable from the clips in the optical drive cage.
8.
Press the tab on the right side of the switch holder (1) to disengage it from the chassis, rotate the
switch to the left (2), and then pull it to the right and away from the chassis while guiding the wires
through the hole in the chassis.
To install the power switch/LED assembly, reverse the removal procedures.
Power Switch/LED Assembly
67
System Fan
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Lay the computer on its side with the rear facing toward you.
4.
Disconnect the cable that connects the system fan to the system board.
5.
Remove the four Phillips screws that secure the fan to the chassis, rotate the top of the fan forward,
and then remove the fan from the chassis.
NOTE: The appearance of the power supply varies based on model.
To install the fan, reverse the removal procedures.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Heatsink assembly
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Lay the computer on its side with the rear facing toward you.
4.
Disconnect the heatsink fan control cable from the system board.
5.
Loosen the four captive screws that secure the heatsink to the system board.
6.
Lift the heatsink from the processor and set it on its side to keep from contaminating the work area
with thermal grease.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink to the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
When reinstalling an existing heatsink, make sure that its bottom has been cleaned with an alcohol wipe
and fresh thermal grease has been applied to the top of the processor. New heatsinks come from the
factory with fresh thermal grease already applied.
Heatsink assembly
69
Processor
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Lay the computer on its side with the rear facing toward you.
4.
Disconnect the heatsink control cable from the system board and remove the heatsink Heatsink
assembly on page 69).
5.
Rotate the locking lever to its full open position (1).
6.
Raise and rotate the microprocessor retainer to its full open position (2)
7.
Carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent
damage to the processor’s solder connections.
To install a new processor:
1.
Place the processor in its socket and close the retainer.
2.
Secure the locking lever.
If reusing the existing heatsink, go to step 3.
If using a new heatsink, go to step 6.
70
3.
If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in
the spares kit.
4.
Apply the thermal grease provided in the spares kit to the top of the processor and install the
heatsink atop the processor.
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
5.
Go to step 7.
6.
If using a new heatsink, remove the protective covering from the bottom of the heatsink and place
it in position atop the processor.
7.
Secure the heatsink to the system board and system board tray with the 4 captive screws and
attach the heatsink control cable to the system board.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the heatsink on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM
to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM
BIOS can be found on the Web at: http:///support/files.
Power Supply
NOTE:
The appearance of the power supply varies based on model.
WARNING! Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the computer and/or the AC outlet before opening the computer.
NOTE: When installing a new power supply, be sure to set the red switch to the setting (230 V or 115
V) appropriate for the country in which the computer is used. Spare power supplies normally arrive set
for 230 V.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Lay the computer on its side with the rear facing toward you.
4.
Disconnect all power cables from the mass storage devices and from the system board.
Power Supply
71
5.
72
Remove the four screws that secure the power supply to the chassis.
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
6.
Press the release latch on the chassis base, and then lift up the rear of the power supply to
disengage it from the chassis.
7.
Slide the power supply toward the front of the computer, then lift the power supply out of the
computer.
To install the power supply, reverse the removal procedure.
System Board
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
●
Memory modules
●
Processor
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
3.
Lay the computer on its side with the rear facing toward you.
4.
Remove the front bezel (Front Bezel on page 39).
5.
Remove an expansion cards (Expansion Cards on page 45).
6.
Disconnect the power, and data cables from the back of all installed drives.
System Board
73
7.
Disconnect all cables from the system board.
8.
Remove the eight screws that secure the system board to the chassis.
9.
Slide the system board toward the front of the chassis, and then lift it up and out of the chassis.
NOTE: The system board in the computer may look slightly different from the one shown here.
To install the system board, reverse the removal procedure.
NOTE:
BIOS.
When replacing the system board, you must also change the chassis serial number in the
NOTE: After installing a new system board, always update the system ROM to ensure that the latest
version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at:
http:///support/files.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Battery
The battery that comes with your computer provides power to the real-time clock and has a lifetime of
about three years. When replacing the battery, use a battery equivalent to the battery originally installed
on the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
❑
Do not attempt to recharge the battery.
❑
Do not expose to temperatures higher than 60°C (140°F)
❑
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
❑
Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When
the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting
Guide for information on backing up the CMOS settings.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP, its authorized partners, or its agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 37).
2.
Remove the access panel (Access Panel on page 38).
NOTE:
3.
It may be necessary to remove an expansion card to gain access to the battery.
Locate the battery and battery holder on the system board.
Battery
75
Type 1 Battery Holder
1.
Lift the battery out of its holder.
2.
Slide the replacement battery into position, positive side up.
3.
The battery holder automatically secures the battery in the proper position.
4.
Replace the computer access panel.
5.
Plug in the computer and turn on power to the computer.
6.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
Type 2 Battery Holder
76
1.
To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).
2.
To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up (2). Push the other edge down until the clamp snaps over the other edge of the
battery.
3.
Replace the computer access panel.
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
4.
Plug in the computer and turn on power to the computer.
5.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
Type 3 Battery Holder
1.
Pull back on the clip (1) that holds the battery in place, then remove the battery (2).
2.
Insert the new battery and position the clip back in place.
3.
Replace the computer access panel.
4.
Plug in the computer and turn on power to the computer.
5.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
Battery
77
Installing a Security Lock
The security locks displayed below and on the following pages can be used to secure the computer.
Cable Lock
Figure 7-35 Installing a Cable Lock
Padlock
Figure 7-36 Installing a Padlock
78
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
HP Business PC Security Lock
1.
Fasten the security cable by looping it around a stationary object.
Figure 7-37 Securing the Cable to a Fixed Object
2.
Thread the keyboard and mouse cables through the lock.
Figure 7-38 Threading the Keyboard and Mouse Cables
Installing a Security Lock
79
3.
Screw the lock to the chassis using the screw provided.
Figure 7-39 Attaching the Lock to the Chassis
4.
Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the
lock. Use the key provided to disengage the lock.
Figure 7-40 Engaging the Lock
80
Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Hood Sensor
If the access panel is removed while there is still power to the computer, the hood sensor will cause the
system to stop and display the Error 912 message after system reboot and will beep 5 times for 5
seconds. If the alarm sounds, close the access panel, tighten the thumbscrew, then reboot the system.
The system will enter the operating system successfully. If the error message persists, press the F10
key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu,
select Advanced > Hood Sensor > Reset Case Open Status and make sure Enable is selected, then
press the F10 key to Save and Exit, then reboot the system.
Installing a Security Lock
81
Port Cover
To install the port cover, slide the bottom half of the cover onto the chassis (1), then slide the top half
of the cover onto the chassis at an angle (2) then rotate the top half down onto the bottom half (3).
Ensure that the cables coming out of the rear of the computer are routed through the holes in the port
cover.
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Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
8
Removal and Replacement Procedures
Small Form Factor (SFF) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify
that all components operate properly.
NOTE:
Not all features listed in this guide are available on all computers.
Preparation for Disassembly
1.
Close any open software applications.
2.
Exit the operating system.
3.
Remove any diskette or compact disc from the computer.
4.
Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the
system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
5.
Disconnect the power cord from the electrical outlet and then from the computer.
6.
Disconnect all peripheral device cables from the computer.
NOTE:
During disassembly, label each cable as you remove it, noting its position and routing.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the
wrong screw in an application may damage the unit.
Preparation for Disassembly
83
Access Panel
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the thumbscrews that secure the access panel to the computer chassis (1).
3.
Slide the access panel back about 1.3 cm (1/2 inch), then lift it away from and off the unit (2).
Figure 8-1 Removing the Access Panel
To install the access panel, reverse the removal procedure.
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Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Front Bezel
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
To remove the front bezel, pull up on each of the three tabs on the top of the bezel (1) to release
them, then rotate the bezel down and off the chassis (2).
Figure 8-2 Removing the Front Bezel
To install the front bezel, reverse the removal procedure.
Front Bezel
85
Bezel Blanks
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
While facing the inside of the front bezel, press the two retaining tabs on the right towards the outer
edge of the bezel (1) and pull the bezel blank inwards to remove it (2).
Figure 8-3 Removing a Bezel Blank
86
Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Cable Management
The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is
critical to the operation of the computer. Follow good cable management practices when working inside
the computer.
●
Keep cables away from major heat sources like the heatsink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
are not designed to take excessive pressure on them.
●
Keep cables clear of movable or rotating parts like the power supply and drive cage to prevent
them from being cut or crimped when the component is lowered into its normal position.
●
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.
●
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Do not bend any cable sharply. A sharp bend can break the internal wires.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or access panel to push cables down
into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 connector on the system board, always
follow these steps:
1.
Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
2.
Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
Cable Management
87
Cable Connections
System board connectors are color-coded to make it easier to find the proper connection.
88
Cable
To
Cable Designator
Power Supply
Main power, 24-pin
P1
Power Supply
CPU power, 4-pin
P2
Power Supply
SATA Hard drive
P3
Power Supply
SATA Optical drive
P4
Connector Name
Connector Color
Description
F_PANEL
Black
Front LED/Power cable
SPEAKER
White
Speaker cable
FLOPPY
Black
Diskette drive
F_AUDIO
Yellow
Front audio cable
F_USB1
White
Front I/O USB cable
SATA1
Dark blue
Primary hard drive data cable
SATA2
White
Optical drive data cable
SATA3
Light blue
Optional drive
SATA4
Orange
Optional drive
CPU FAN
White
Heatsink fan cable
F_USB2
Black
Media card reader cable
Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Drives
A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
Drive Positions
Figure 8-4 Drive Positions
1
3.5-inch external drive bay for optional drive (diskette drive
shown)
2
3.5-inch internal hard drive bay
3
5.25-inch external drive bay for optional drive (optical drive
shown)
To verify the type, size, and capacity of the storage devices installed in the computer, run Computer
Setup. Refer to the Computer Setup (F10) Utility Guide for more information.
Drives
89
Installing Additional Drives
When installing additional drives, follow these guidelines:
●
The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA1.
●
Connect the SATA optical drive to the white SATA connector on the system board labeled SATA2.
●
Connect a diskette drive to the connector labeled FLOPPY.
●
Connect a media card reader to the USB connector labeled F_USB2.
●
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
●
You may install either a third-height or a half-height drive into a half-height bay.
●
If needed, HP has provided extra drive retainer screws on the front of the chassis under the hard
drive cage. Hard drives use 6-32 standard screws. All other drives use M3 metric screws. The HPsupplied M3 metric guide screws (1) are black. The HP-supplied 6-32 standard screws (1) are
silver.
Figure 8-5 Extra Drive Retainer Screws Location
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the computer,
and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label
the package “Fragile: Handle With Care.”
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Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
System Board Drive Connections
Refer to the following illustration and table to identify the system board drive connectors.
Figure 8-6 System Board Drive Connections
Table 8-1 System Board Drive Connections
No.
System Board
Connector
System Board
Label
Color
1
Media Card Reader
F_USB2
black
2
SATA1
SATA1
dark blue
3
SATA2
SATA2
white
4
SATA3
SATA3
light blue
5
SATA4
SATA4
orange
6
Diskette Drive
FLOPPY
black
Drives
91
Removing an Optical Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
To remove an optical drive:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Disconnect the power cable (1) and data cable (2) from the rear of the optical drive.
Figure 8-7 Disconnecting the Power and Data Cables
5.
Rotate the drive cage all the way up.
Figure 8-8 Rotating the Drive Cage Up
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Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
6.
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward
and out of the bay (2).
Figure 8-9 Removing a 5.25-inch External Drive
Installing an Optical Drive into the 5.25-inch Drive Bay
To install an optional 5.25-inch optical drive:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove
the bezel blank.
5.
Install the guide screw in the front top hole on the left side of the drive.
Figure 8-10 Installing the Guide Screw in the Optical Drive
Drives
93
6.
Rotate the drive cage all the way up.
Figure 8-11 Rotating the Drive Cage Up
7.
Align the guide screw on the drive with the slot on the chassis. Slide the optical drive into the drive
bay until the two screw holes on the right side of the drive line up with the two screw holes on the
right side of the drive cage (1).
8.
Secure the optical drive by fastening two retainer screws through the holes in the right side of the
drive cage into the corresponding holes in the right side of the optical drive (2).
NOTE: Extra retainer screws are provided on the front of the chassis under the hard drive cage.
The M3 metric retainer screws for optical drives are black.
Figure 8-12 Installing the Optical Drive
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Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
9.
Push in the latch holding the drive cage upright (1) and lower the drive cage all the way down
(2).
Figure 8-13 Lowering the Drive Cage
10. Connect the SATA data cable to the red system board connector labeled SATA4.
11. Connect the power cable (1) and data cable (2) to the rear of the optical drive.
Figure 8-14 Connecting the Power and Data Cables
12. Replace the front bezel and access panel.
13. Reconnect the power cord and turn on the computer.
14. Lock any security devices that were disengaged when the access panel was removed.
The system automatically recognizes the drive and reconfigures the computer.
Removing an External 3.5-inch Drive
CAUTION:
computer.
All removable media should be taken out of a drive before removing the drive from the
Drives
95
NOTE:
The 3.5-inch drive bay may contain a diskette drive or a media card reader.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Disconnect the data cable (1) and power cable (2) from the rear of the drive.
Figure 8-15 Disconnecting the Diskette Drive Cables
5.
Rotate the drive cage all the way up.
Figure 8-16 Rotating the Drive Cage Up
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Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
6.
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward
and out of the bay (2).
Figure 8-17 Removing a 3.5-inch Device (Diskette Drive Shown)
Installing a Drive into the 3.5-inch External Drive Bay
The 3.5-inch external drive bay on the front of the computer can be configured with a media card reader
or a diskette drive.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
If you are installing a diskette drive or media card reader in a bay covered by a bezel blank, remove
the front bezel then remove the bezel blank.
5.
If you are adding a drive to an empty drive bay for the first time, you must remove the knockout
plate from the bay. To do so, insert a flat screwdriver into the knockout plate slot and rotate the
screwdriver to break the knockout plate out of the chassis. Discard the knockout plate.
6.
If the new drive has screws installed on the sides of the drive, remove them before inserting the
drive into the chassis.
Drives
97
7.
Rotate the drive cage all the way up.
Figure 8-18 Rotating the Drive Cage Up
8.
Slide the drive into the drive bay (1) until the two screw holes on the left side of the drive line up
with the two screw holes on the left side of the drive cage. Secure drive by fastening two retainer
screws through the holes in the left side of the drive cage into the corresponding holes in the left
side of the drive (2).
Figure 8-19 Installing a 3.5-inch Device (Diskette Drive Shown)
NOTE: The drive cage screw holes for each type of drive are labeled “CR” for media card reader
or “FDD” for diskette drive.
Extra retainer screws are provided on the front of the chassis under the hard drive cage. The M3
metric retainer screws for diskette drives or media card readers are black.
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Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
9.
Push in the latch holding the drive cage upright (1) and lower the drive cage all the way down
(2).
Figure 8-20 Lowering the Drive Cage
10. Connect the appropriate drive cables:
a.
If installing a diskette drive, connect the power and data cables to the rear of the drive and
connect the other end of the data cable to the connector on the system board labeled FLOPPY.
b.
If installing a media card reader, connect the USB cable from the media card reader to the
USB connector on the system board labeled F_USB2.
11. Replace the front bezel and access panel.
12. Reconnect the power cord and turn on the computer.
13. Lock any security devices that were disengaged when the access panel was removed.
Drives
99
Removing an Internal 3.5-inch Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and
any software applications that were preinstalled on the computer. If you do not have this CD set,
select Start > HP Backup and Recovery and create it now.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
Figure 8-21 Disconnecting the Hard Drive Cables
100 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
5.
Rotate the drive cage all the way up.
Figure 8-22 Rotating the Drive Cage Up
6.
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive back and
out of the bay (2).
Figure 8-23 Removing an Internal Hard Drive
Drives 101
Installing an Internal 3.5-inch Hard Drive
1.
Remove the old hard drive.
2.
Install the guide screw in the middle hole on the right side of the drive.
NOTE: When replacing a hard drive, remove the guide screws from the old drive for use with the
new drive.
Figure 8-24 Installing the Guide Screw in the Hard Drive
3.
Align the guide screw on the drive with the slot on the chassis. Slide the hard drive into the drive
bay from the back until the two screw holes on the left side of the drive line up with the two screw
holes on the left side of the drive cage (1).
4.
Secure the hard drive by fastening two retainer screws through the holes in the left side of the drive
cage into the corresponding holes in the left side of the hard drive (2).
Figure 8-25 Installing an Internal Hard Drive
NOTE: Extra retainer screws are provided on the front of the chassis under the hard drive cage.
The 6-32 retainer screws for hard drives are silver.
102 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
5.
Push in the latch holding the drive cage upright and lower the drive cage all the way down.
Figure 8-26 Lowering the Drive Cage
6.
Connect the power cable (1) and data cable (2) to the back of the hard drive.
Figure 8-27 Connecting the Hard Drive Cables
CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A
sharp bend can break the internal wires.
7.
Replace the access panel and front bezel.
8.
Reconnect the power cord and any external devices, then turn on the computer.
9.
Lock any security devices that were disengaged when the access panel was removed.
NOTE: If you are replacing the primary hard drive, use the Recovery Disc Set to restore the operating
system, software drivers, and any software applications that were preinstalled on the computer.
Drives 103
Memory
The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs).
CAUTION: DDR and DDR2 memory modules are not interchangeable.
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.
DDR2-SDRAM DIMMs
For proper system operation, the DDR2-SDRAM DIMMs must be:
●
industry-standard 240-pin
●
unbuffered PC2-6400 800 MHz-compliant
●
1.8 volt DDR2-SDRAM DIMMs
The DDR2-SDRAM DIMMs must also:
●
support CAS latency 5 DDR2 800 Mhz (5-5-5 timing) and CAS latency 6 DDR2 800 Mhz (6-6-6
timing)
●
contain the mandatory JEDEC SPD information
In addition, the computer supports:
●
512Mbit, 1Gbit, and 2Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
supported
NOTE:
The system will not operate properly if you install unsupported DIMMs.
104 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Populating DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel
A. Sockets DIMM3 and DIMM4 operate in memory channel B.
Figure 8-28 DIMM Socket Locations
Table 8-2 DIMM Socket Locations
Item
Description
Socket Color
1
XMM1 socket, Channel A
(populate first)
White
2
XMM2 socket, Channel A
Black
3
XMM3 socket, Channel B
(populate second)
White
4
XMM4 socket, Channel B
Black
NOTE:
A DIMM must occupy the XMM1 socket.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
●
The system will operate in single channel mode if the DIMM sockets are populated in one channel
only.
●
The system will operate in a higher-performing dual channel mode if the total memory capacity of
the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The
technology and device width can vary between the channels. For example, if Channel A is
populated with two 512-MB DIMMs and Channel B is populated with one 1-GB DIMM, the system
will operate in dual channel mode.
●
The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not
equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated
with the least amount of memory describes the total amount of memory assigned to dual channel
Memory 105
and the remainder is assigned to single channel. For optimal speed, the channels should be
balanced so that the largest amount of memory is spread between the two channels. If one channel
will have more memory than the other, the larger amount should be assigned to Channel A. For
example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB DIMMs,
Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should
be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel
and 512-MB will run as single channel.
●
In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
Installing DIMMs
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to
drain before adding or removing memory modules. Regardless of the power-on state, voltage is always
supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding
or removing memory modules while voltage is present may cause irreparable damage to the memory
modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is
important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Rotate the drive cage all the way up.
Figure 8-29 Rotating the Drive Cage Up
4.
Locate the memory module sockets on the system board.
106 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
5.
Open both latches of the memory module socket (1), and insert the memory module into the
socket (2).
Figure 8-30 Installing a DIMM
NOTE: A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket.
A DIMM must occupy the XMM1 socket. Always populate the white sockets before the black
sockets in each channel.
In order to create a dual-channel memory configuration, the memory capacity of Channel A must
equal the memory capacity of Channel B. Refer to Populating DIMM Socketson page 105 for more
information.
6.
Push the DIMM module down firmly into the socket, ensuring that the module is fully inserted and
properly seated. The DIMM must be pushed all the way down into the socket and sit evenly in the
socket to avoid memory corruption. Make sure the latches are in the closed position (3).
7.
Repeat steps 5 and 6 to install any additional modules.
Memory 107
8.
Push in the latch holding the drive cage upright (1) and lower the drive cage all the way down
(2).
Figure 8-31 Lowering the Drive Cage
9.
Replace the computer access panel.
10. Reconnect the power cord and any external devices, then turn on the computer. The computer
should automatically recognize the additional memory when you turn on the computer.
11. Lock any security devices that were disengaged when the access panel was removed.
108 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Removing or Installing an Expansion Card
The computer has two standard PCI expansion slots, one PCI Express x1 expansion slot, and one PCI
Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion
cards.
Figure 8-32 Expansion Slot Locations
Table 8-3 Expansion Slot Locations
Item
Description
1
PCI expansion slot
2
PCI expansion slot
3
PCI Express x1 expansion slot
4
PCI Express x16 expansion slot
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
Removing or Installing an Expansion Card 109
3.
On the rear panel of the computer, lift the slot cover latch (1) and rotate slot cover up and away
from the slots (2).
Figure 8-33 Releasing the Slot Cover Lock
4.
Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached
to the expansion card.
a.
If you are installing an expansion card in a vacant socket, you must use a flat-blade
screwdriver to pry out the metal shield on the rear panel that covers the expansion slot. Be
sure to remove the appropriate shield for the expansion card you are installing.
Figure 8-34 Removing an Expansion Slot Cover
110 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
b.
If you are removing a PCI or PCI Express x1 card, hold the card at each end and carefully
rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the
card against the other components.
Figure 8-35 Removing a PCI or PCI Express x1 Expansion Card
c.
If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion
socket away from the card and carefully rock the card back and forth until the connectors pull
free from the socket. Be sure not to scrape the card against the other components.
Figure 8-36 Removing a PCI Express x16 Expansion Card
5.
Store the removed card in anti-static packaging.
6.
If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
Removing or Installing an Expansion Card 111
CAUTION: After removing an expansion card, you must replace it with a new card or expansion
slot cover for proper cooling of internal components during operation.
7.
To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis so that the bottom of the bracket on the
card slides into the small slot on the chassis. Press the card straight down into the expansion socket
on the system board.
Figure 8-37 Installing an Expansion Card
NOTE: When installing an expansion card, press firmly on the card so that the whole connector
seats properly in the expansion card slot.
8.
While holding the expansion card bracket against the chassis, rotate the slot cover lock over the
expansion card brackets and slot covers. Push the slot cover lock down to latch it and secure the
card brackets.
Figure 8-38 Closing the Slot Cover Lock
112 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
9.
Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
10. Replace the computer access panel.
11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for
instructions on using Computer Setup.
Plastic Wire/Cable Fastener and Clips
Three different plastic wire fasteners secure many of the system wires. You have to loosen these
fasteners to gain access to the wires for several computer components. See the following illustration for
proper routing of wires.
To loosen the fasteners:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Rotate the drive cage to its upright position.
4.
To open the round fastener (1), twist the two ends of the fastener until the ends come apart.
5.
To open the square fastener (2), at the notch where the fastener latch connects, pull the top of the
fastener up and outward.
6.
To open the fastener mounted under the hard drive (3), pull the latch on the right side of the fastener
directly downward.
To close the fasteners, reverse the loosening procedure.
Plastic Wire/Cable Fastener and Clips 113
Front I/O Device
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Rotate the drive cage to its upright position.
5.
Unplug the audio cable from the yellow system board connector labeled F_AUDIO.
6.
Unplug the USB cable from the white system board connector labeled F_USB1.
7.
Rotate the drive cage back down.
8.
Remove the screw that secures the front I/O device to the chassis (1).
9.
Rotate the assembly toward the right side of the chassis (2), and then slide the device slightly
toward the left (3) to disengage the tab on the right side of the assembly from the chassis. Thread
the wires through the hole in the chassis and remove the assembly.
NOTE: If necessary, rotate the drive cage back up to better access the hole you thread the cables
through.
To install the front I/O device, reverse the removal procedures.
114 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Power Switch Assembly
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Rotate the drive cage to its upright position.
5.
Disconnect the power switch wires from the black system board connector labeled F_PANEL.
6.
Rotate the drive cage back down.
7.
Press the tab on the bottom of the assembly to disengage it from the chassis (1).
8.
Slide the assembly downward to disengage the tab (2) on the top of assembly from the chassis.
9.
If necessary, rotate the drive cage back up to gain access to the wires.
10. Pull the assembly out through front of unit (3) while threading the wires through the hole in the
chassis.
To install the power switch assembly, reverse the removal procedure.
Power Switch Assembly 115
Speaker
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Rotate the drive cage to its upright position.
5.
Loosen the square plastic fastener to gain access to the speaker wire.
6.
Disconnect the speaker wire from the white system board connector labeled SPEAKER.
7.
Remove the screw that secures the speaker to the inside of the chassis, slide the speaker away
from the power switch, and then remove it from the chassis.
To install the speaker, reverse the removal procedures.
116 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Heatsink
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Unplug the fan wire from the white system board connector labeled CPU FAN.
4.
Loosen the four captive screws that secure the heatsink to the system board tray.
CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an
X) to even the downward forces on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
5.
Lift the heatsink from atop the processor and set it on its side to keep from contaminating the work
area with thermal grease.
When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe and
fresh thermal grease has been applied to the top of the processor.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are
very fragile and any damage to them may require replacing the system board.
Heatsink 117
Processor
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the heatsink (Heatsink on page 117).
4.
Raise the locking lever to its fully open position (1).
5.
Raise and rotate the microprocessor retainer to its fully open position (2).
6.
Carefully lift the processor from the socket (3) labeled PROCESSOR.
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
The heatsink must be installed within 24 hours of installing the processor to prevent damage to the
processor’s solder connections.
To install a new processor:
1.
Place the processor in its socket and close the retainer.
2.
Secure the locking lever. If reusing the existing heatsink, go to step 3. If using a new heatsink, go
to step 6.
3.
If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in
the spares kit.
CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the
bottom of the heatsink with an alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares
kit.
4.
Apply the thermal grease provided in the spares kit to the top of the processor and install the
heatsink atop the processor.
118 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
5.
Go to step 7.
6.
If using a new heatsink, remove the protective covering from the bottom of the heatsink and place
it in position atop the processor.
7.
Secure the heatsink to the system board and system board tray with the four captive screws and
attach the heatsink control cable to the system board.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the heatsink on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to
ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can
be found on the Web at: http://h18000.www1.hp.com/support/files.
Power Supply
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Rotate the drive cage to its upright position.
5.
Open the plastic cable fasteners so you can remove the wires from them (Plastic Wire/Cable
Fastener and Clips on page 113).
6.
Unplug all power supply wires from the system board and the drives, noting their locations for
reinstallation.
Power Supply 119
7.
Remove the three screws that secure the power supply to the back of the chassis.
8.
Remove the screw that secures the power supply to the base of the computer.
9.
Slide the power supply about 1.25 cm (1/2-inch) toward the front of the chassis, rotate the power
supply toward the heatsink so it clears the lip at the top of the chassis, and then lift the power supply
out of the chassis.
To install the power supply, reverse the removal procedure.
120 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
System Board
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the access panel (Access Panel on page 84).
3.
Remove the front bezel (Front Bezel on page 85).
4.
Loosen the plastic cable fasteners (Plastic Wire/Cable Fastener and Clips on page 113).
5.
Remove all PCI and PCI Express expansion boards (Removing or Installing an Expansion Card
on page 109).
6.
Remove all memory modules (Memory on page 104).
7.
Disconnect all data and power cables from the system board.
8.
Remove the heatsink (Heatsink on page 117).
9.
Remove the power supply (Power Supply on page 119).
10. Remove the eight screws that secure the system board to the chassis, slide the board about 1.25
cm (1/2 inch) toward the front of the chassis, and then lift the board out of the chassis.
To install the system board, reverse the removal procedure.
CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of
the heatsink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply
thermal grease to the top of the processor from the syringe supplied in the spares kit.
CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere
with the rotation of the drive cage or power supply.
NOTE:
BIOS.
When replacing the system board, you must also change the chassis serial number in the
System Board 121
Battery
The battery that comes with your computer provides power to the real-time clock and has a lifetime of
about three years. When replacing the battery, use a battery equivalent to the battery originally installed
on the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 140°F (60°C).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When
the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Computer Setup
(F10) Utility Guide for information on backing up the CMOS settings.
NOTE: HP encourages customers to recycle used electronic hardware, HP original print cartridges,
and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/
recycle.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 83).
2.
Remove the computer access panel (Access Panel on page 84).
NOTE: It may be necessary to remove an expansion card to gain access to the battery.
3.
Locate the battery and battery holder on the system board.
4.
Carefully pull the cable bundle out of the way to access the battery.
5.
Depending on the type of battery holder on your system board, complete the following instructions
to replace the battery:
122 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Type 1 Battery Holder
1.
Lift the battery out of its holder.
2.
Slide the replacement battery into position, positive side up.
3.
The battery holder automatically secures the battery in the proper position.
4.
Replace the computer access panel.
5.
Plug in the computer and turn on power to the computer.
6.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
Type 2 Battery Holder
1.
To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).
2.
To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up (2). Push the other edge down until the clamp snaps over the other edge of the
battery.
3.
Replace the computer access panel.
Battery 123
4.
Plug in the computer and turn on power to the computer.
5.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
Type 3 Battery Holder
1.
Pull back on the clip (1) that holds the battery in place, then remove the battery (2).
2.
Insert the new battery and position the clip back in place.
3.
Replace the computer access panel.
4.
Plug in the computer and turn on power to the computer.
5.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
124 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Installing a Security Lock
The security locks displayed below and on the following page can be used to secure the computer.
Cable Lock
Figure 8-39 Installing a Cable Lock
Padlock
Figure 8-40 Installing a Padlock
Installing a Security Lock 125
HP Business PC Security Lock
1.
Fasten the security cable by looping it around a stationary object.
Figure 8-41 Securing the Cable to a Fixed Object
2.
Thread the keyboard and mouse cables through the lock.
Figure 8-42 Threading the Keyboard and Mouse Cables
126 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
3.
Remove the left screw that secures the computer access panel to the chassis and screw the lock
to the chassis using the screw provided.
Figure 8-43 Attaching the Lock to the Chassis
4.
Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the
lock. Use the key provided to disengage the lock.
Figure 8-44 Engaging the Lock
Installing a Security Lock 127
A
Connector Pin Assignments
This appendix contains the pin assignments for many computer and workstation connectors. Some of
these connectors may not be used on the product being serviced.
Keyboard
Connector and Icon
Pin
Signal
1
Data
2
Unused
3
Ground
4
+5 VDC
5
Clock
6
Unused
Pin
Signal
1
Data
2
Unused
3
Ground
4
+5 VDC
5
Clock
6
Unused
Pin
Signal
1
Data
2
Ground
Mouse
Connector and Icon
Ethernet BNC
Connector and Icon
128 Appendix A Connector Pin Assignments
Parallel Interface
Connector and Icon
Pin
Signal
Pin
Signal
1
Strobe
10
Acknowledge
2
Data Bit 0
11
Busy
3
Data Bit 1
12
Paper End
4
Data Bit 2
13
Select
5
Data Bit 3
14
Auto Linefeed
6
Data Bit 4
15
Error
7
Data Bit 5
16
Initialize Printer
8
Data Bit 6
17
Select IN
9
Data Bit 7
18–
25
Signal Ground
Serial Interface, Powered and Non-Powered
Connector and Icon
Pin
Signal
1
Carrier Detect (12V if
powered)
2
3
Receive Data
Transmit Data
4
Data Terminal Ready
5
Signal Ground
6
Data Set Ready
7
Request to Send
8
Clear to Send
9
Ring Indicator (5V if
powered)
Parallel Interface 129
USB
Connector and Icon
Pin
Signal
1
+5 VDC
2
- Data
3
+ Data
4
Ground
Pin
Signal
1 (Tip)
Audio_left
2 (Ring)
Audio_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_left
2 (Ring)
Power_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_In_Left
2 (Ring)
Audio_In_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Out_Left
2 (Ring)
Audio_Out_Right
3 (Shield)
Ground
Microphone
Connector and Icon (1/8” miniphone)
1 2 3
Headphone
Connector and Icon (1/8” miniphone)
1 2 3
Line-in Audio
Connector and Icon (1/8” miniphone)
1 2 3
Line-out Audio
Connector and Icon (1/8” miniphone)
1 2 3
130 Appendix A Connector Pin Assignments
Monitor
Connector and Icon
Pin
Signal
Pin
Signal
1
Red Analog
9
+5V (fused)
2
Green Analog
10
Ground
3
Blue Analog
11
Not used
4
Not used
12
DDC Serial Data
5
Ground
13
Horizontal Sync
6
Ground
14
Vertical Sync
7
Ground
15
DDC Serial Clock
8
Ground
24-Pin Power
Connector
24
13
Front
12
1
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
+3.3V
7
GND
13
+3.3V
19
GND
2
+3.3V
8
POK
14
–12V
20
open
3
GND
9
+5 Vaux
15
GND
21
+5V
4
+5V
10
+12V
16
PSON
22
+5V
5
GND
11
+12V
17
GND
23
+5V
6
+5V
12
+3.3V
18
GND
24
GND
Monitor 131
PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin A
Pi
n
Signal
Pi
n
Signal
Pi
n
Signal
Pin Signal
Pi
n
Signal
1
PRSNT1
6
JTAG3
11
PERST#
16
PERp0
21
PERp1
2
+12V
7
JTAG4
12
GND
17
PERn0
22
PERn1
3
+12V
8
JTAG5
13
REFCLK+
18
GND
23
GND
4
GND
9
+3.3V
14
REFCLK-
19
RSVD
24
GND
5
JTAG2
10
+3.3V
15
GND
20
GND
25
PERp2
26
PERn(2)
31
GND
36
PERn4
41
GND
46
GND
27
GND
32
RSVD
37
GND
42
GND
47
PERp7
28
GND
33
RSVD
38
GND
43
PERp6
48
PERn7
29
PERp3
34
GND
39
PERp5
44
PERn6
49
GND
30
PERn3
35
PERp4
40
PERn5
45
GND
50
RSVD
51
GND
56
PERp9
61
PERn10
66
GND
71
GND
52
PERp8
57
PERn9
62
GND
67
GND
72
PERp13
53
PERN8
58
GND
63
GND
68
PERp12
73
PERn13
54
GND
59
GND
64
PERp11
69
PERn12
74
GND
55
GND
60
PERp10
65
PERn11
70
GND
75
GND
76
PERp14
81
PERn15
77
PERn14
82
GND
78
GND
79
GND
80
PERp15
Pin B information is on the next page
NOTE: x1 PCI Express uses pins 1-18
x4 PCI Express uses pins 1-32
x8 PCI Express uses pins 1-49
x16 PCI Express uses pins 1-8
132 Appendix A Connector Pin Assignments
PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin B
Pi
n
Signal
Pi
n
Signal
Pi
n
Signal
Pi
n
Signal
Pi
n
Signal
1
+12V
6
SMDAT
11
WAKE#
16
GND
21
GND
2
+12V
7
GND
12
RSVD
17
22
GND
3
RSVD
8
+3.3 V
13
GND
18
23
PETp2
4
GND
9
JTAG1
14
PETp0
19
24
PETn2
5
SMCLK
10
3.3vAux
15
PETn0
20
25
GND
26
GND
31
PRSNT2#
36
GND
41
PETp6
46
PETn7
27
PETp3
32
GND
37
PETp5
42
PRTn6
47
GND
28
PETn3
33
PETp4
38
PETn5
43
GND
48
PRSNT2#
29
GND
34
PETn4
39
GND
44
GND
49
GND
30
RSVD
35
GND
40
GND
45
PETp7
50
PETp8
51
PETn8
56
GND
61
GND
66
PETp12
71
PETn13
52
GND
57
GND
62
PETp11
67
PETn12
72
GND
53
GND
58
PETp10
63
PETn11
68
GND
73
GND
54
PETp9
59
PETn10
64
GND
69
GND
74
PETp14
55
PETn9
60
GND
65
GND
70
PETp13
75
PETn14
76
GND
81
PRSNT2#
77
GND
82
RSVD
78
PETp15
79
PETn15
80
GND
GND
PETp1
PETn1
Pin B information is on the next page
NOTE:
x1 PCI Express uses pins 1-18
x4 PCI Express uses pins 1-32
x8 PCI Express uses pins 1-49
x16 PCI Express uses pins 1-8
PCI Express 133
4-Pin Power (for CPU)
Connector and Icon
134 Appendix A Connector Pin Assignments
Pin
Signal
1
GND
2
GND
3
+12V CPU
4
-12V CPU
B
Power Cord Set Requirements
The power supplies on some computers have external power switches. The voltage select switch feature
on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power
supplies on those computers that do not have external power switches are equipped with internal
switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where
you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use
the computer.
General Requirements
The requirements listed below are applicable to all countries:
1.
The power cord must be approved by an acceptable accredited agency responsible for evaluation
in the country where the power cord set will be installed.
2.
The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal
voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3.
The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord
must be between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon
it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the
cord exits from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is
damaged in any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION:
Do not use the power cord received with this product on any other products.
General Requirements 135
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting Agency
Country
Accrediting Agency
Australia (1)
EANSW
Italy (1)
IMQ
Austria (1)
OVE
Japan (3)
METI
Belgium (1)
CEBC
Norway (1)
NEMKO
Canada (2)
CSA
Sweden (1)
SEMKO
Denmark (1)
DEMKO
Switzerland (1)
SEV
Finland (1)
SETI
United Kingdom (1)
BSI
France (1)
UTE
United States (2)
UL
Germany (1)
VDE
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set
fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible
for evaluation in the country where it will be used.
2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must
be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V)
configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in
accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7A, 125V) configuration.
136 Appendix B Power Cord Set Requirements
C
Troubleshooting
Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide available on the Web
site at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and
comfortable work environment.
WARNING! Energized and moving parts inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide
for more information.
●
Listen for a series of beeps from the computer. The beeps are error codes that will help you
diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes on page 143 to interpret the codes.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available.
Or, change out the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
●
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to Helpful Hints on page 138 in this guide for more general suggestions.
Safety and Comfort 137
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's
online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers and
HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and the monitor serial number
before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service
provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working electrical outlet.
●
Check to see that the voltage select switch (some models) is set to the appropriate voltage for your
region (115V or 230V).
●
Check to see that the computer is turned on and the power light is on.
●
Check to see that the monitor is turned on and the green monitor light is on.
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
●
Check all cable connections for loose connections or incorrect connections.
●
Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in suspend mode for more than four seconds, shut down the computer by pressing and
holding the power button for at least four seconds then press the power button again to restart the
computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug
it in again. The computer will restart if automatic start on power loss is set in Computer Setup. If it
does not restart, press the power button to start the computer.
●
Reconfigure your computer after installing a non–plug and play expansion board or other option.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
●
Remove all bootable media (diskette, CD, or USB device) from the system before turning it on.
138 Appendix C Troubleshooting
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed and
a single monitor, the monitor must be plugged into the monitor connector on the source selected
as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the
monitor is connected into these ports, the monitor will not function. You can select which source
will be the default VGA source in Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied
to the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
Solving General Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists
and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation,
contact your HP authorized reseller or service provider.
Computer will not turn on.
Cause
Solution
Cables to the external power source are
unplugged.
Ensure that cables connecting the computer to the
external power source are plugged in properly and
the wall outlet is active.
Voltage selector switch on rear of computer
Select the proper AC voltage using the selector
chassis (some models) not switched to correct line switch.
voltage (115V or 230V).
A defective PCI card has been installed.
Remove any expansion board that was just
installed.
Drive data or power supply cables may not be
properly connected.
Reseat drive data and power supply cables.
The unit temperature was exceeded. The fan may 1. Unit is in an exceedingly hot environment. Let
be blocked.
it cool down.
2. Ensure that computer air vents are not
blocked and the internal fan is running.
3. Contact an HP authorized reseller or service
provider.
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Solution
Software control of the power switch is not
functional.
1. Press and hold the power button for at least
four seconds until the computer turns off.
2. Disconnect the power cord from the electrical
outlet.
Solving General Problems 139
Computer will not respond to USB keyboard or mouse.
Cause
Solution
System has locked up.
Restart computer.
Keyboard or mouse is not connected to computer. Connect keyboard and mouse cables to
computer.
Computer is in standby mode.
To resume from standby mode, press the power
button or press any key.
CAUTION: When attempting to resume from
standby mode, do not hold down the power
button for more than four seconds. Otherwise, the
computer will shut down and you will lose any
unsaved data.
Computer date and time display is incorrect.
Cause
Solution
RTC (real-time clock) battery may need to be
replaced.
First, reset the date and time under Control
Panel (Computer Setup can also be used to
update the RTC date and time). If the problem
persists, replace the RTC battery. See the
Hardware Reference Guide for instructions on
installing a new battery, or contact an authorized
dealer or reseller for RTC battery replacement.
NOTE: Connecting the computer to a live AC
outlet prolongs the life of the RTC battery.
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light
should not be on if you want to use the arrow keys.
The Num Lock key can be disabled (or enabled)
in Computer Setup.
Poor performance is experienced.
Cause
Solution
Processor is hot.
1. Make sure airflow to the computer is not
blocked. Leave a 10.2-cm (4-inch) clearance
on all vented sides of the computer and above
the monitor to permit the required airflow.
2. Make sure fans are connected and working
properly (some fans only operate when
needed).
3. Make sure the processor heatsink is installed
properly.
Hard drive is full.
Transfer data from the hard drive to create more
space on the hard drive.
Low on memory.
Add more memory.
140 Appendix C Troubleshooting
Poor performance is experienced.
Cause
Solution
Hard drive fragmented.
Defragment hard drive.
Program previously accessed did not release
reserved memory back to the system.
Restart the computer.
Virus resident on the hard drive.
Run virus protection program.
Too many applications running.
1. Close unnecessary applications to free up
memory. Some applications run in the
background and can be closed by rightclicking on their corresponding icons in the
task tray. To prevent these applications from
launching at startup, go to Start > Run
(Microsoft Windows XP) or Start > All
Programs > Accessories > Run (Microsoft
Windows Vista) and type msconfig. On
the Startup tab of the System Configuration
Utility, uncheck applications that you do not
want to launch automatically.
CAUTION: Do not prevent applications from
launching at startup that are required for
proper system operation.
2. Add more memory.
Some software applications, especially games,
are stressful on the graphics subsystem
1. Lower the display resolution for the current
application or consult the documentation that
came with the application for suggestions on
how to improve performance by adjusting
parameters in the application.
2. Add more memory.
3. Upgrade the graphics solution.
Cause unknown.
Restart the computer.
Blank screen (no video).
Cause
Solution
Monitor is not turned on and the monitor light is not Turn on the monitor and check that the monitor
on.
light is on.
The cable connections are not correct.
Check the cable connection from the monitor to
the computer and to the electrical outlet.
You may have a screen blanking utility installed or Press any key or click the mouse button and, if set,
energy saver features are enabled.
type your password.
Computer is in standby mode.
Press the power button to resume from standby
mode.
CAUTION: When attempting to resume from
standby mode, do not hold down the power
button for more than four seconds. Otherwise, the
computer will shut down and you will lose any
unsaved data.
Solving General Problems 141
Blank screen (no video).
Cause
Solution
You are using a fixed-sync monitor and it will not
sync at the resolution chosen.
Be sure that the monitor can accept the same
horizontal scan rate as the resolution chosen.
Monitor cable is plugged into the wrong connector. Ensure that the monitor is plugged into an active
connector on the rear of the computer. If another
connector is available, connect the monitor to that
connector and reboot the system.
Bad monitor.
Try a different monitor.
Computer is beeping and will not start.
Cause
Solution
Internal error has occurred and the computer is
beeping a code.
Refer to Interpreting POST Diagnostic Front
Panel LEDs and Audible Codes on page 143 to
interpret the error code.
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, the Windows operating system
automatically recognizes the device and configures the computer. If you install a non–plug and play
device, you must reconfigure the computer after completing installation of the new hardware. In the
Windows operating system, use the Add Hardware Wizard and follow the instructions that appear on
the screen.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the
system board. To reduce the risk of personal injury from electrical shock, rotating fans, and/or hot
surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system
components to cool before touching.
Look for the LED on the system board. If the LED is illuminated, the system still has power. Power off
the computer and remove the power cord before proceeding.
A new device is not recognized as part of the system.
Cause
Solution
Device is not seated or connected properly.
Ensure that the device is properly and securely
connected and that pins in the connector are not
bent down.
Cable(s) of new external device are loose or
power cables are unplugged.
Ensure that all cables are properly and securely
connected and that pins in the cable or connector
are not bent down.
Power switch of new external device is not turned Turn off the computer, turn on the external device,
on.
then turn on the computer to integrate the device
with the computer system.
When the system advised you of changes to the
configuration, you did not accept them.
142 Appendix C Troubleshooting
Reboot the computer and follow the instructions
for accepting the changes.
A new device is not recognized as part of the system.
Solution
Cause
A plug and play board may not automatically
Use Windows Device Manager to deselect the
configure when added if the default configuration automatic settings for the board and choose a
conflicts with other devices.
basic configuration that does not cause a resource
conflict. You can also use Computer Setup to
reconfigure or disable devices to resolve the
resource conflict.
USB ports on the computer are disabled in
Computer Setup.
Enter Computer Setup (F10) and enable the USB
ports.
Computer will not start.
Solution
Cause
Wrong memory modules were used in the
1. Review the documentation that came with the
upgrade or memory modules were installed in the
system to determine if you are using the
wrong location.
correct memory modules and to verify the
proper installation.
2. Listen for beeps from the computer. See
Interpreting POST Diagnostic Front Panel
LEDs and Audible Codes on page 143 to
determine possible causes.
3. If you still cannot resolve the issue, contact
Customer Support.
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or
during POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the
system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure
to disconnect the power cord from the wall outlet and allow the internal system components to cool
before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the
computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be performed.
Not all diagnostic lights and audible codes are available on all models.
Table C-1 Diagnostic Front Panel LEDs and Audible Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED On.
None
Computer on.
None
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 143
Table C-1 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED
flashes every two
seconds.
None
Computer in
Suspend to RAM
mode (some models
only) or normal
Suspend mode.
None required. Press any key or move
the mouse to wake the computer.
Processor thermal
protection activated:
1. Ensure that the computer air vents
are not blocked and the processor
cooling fan is running.
CPU fan is weak (RPM < 2
1000) or not turning. A
warning message is
displayed along with a
series of long beeps for
five seconds, then the
system shuts down.
A fan may be blocked
or not turning.
2. Open hood, press power button,
and see if the processor fan spins.
OR
If the processor fan is not spinning,
make sure the fan's cable is
The heatsink/fan
plugged onto the system board
assembly is not
header. Ensure the fan is fully/
properly attached to
properly seated and installed.
the processor.
3. If fan is plugged in and seated
properly, but is not spinning, then
replace processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
5. Contact an authorized reseller or
service provider.
Red Power LED flashes 5
five times, once every
second, followed by a
two second pause.
Beeps stop after fifth
iteration but LEDs
continue until problem is
solved.
Pre-video memory
error.
CAUTION: To avoid damage to the
DIMMs or the system board, you must
unplug the computer power cord before
attempting to reseat, install, or remove
a DIMM module.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory with
HP memory.
4. Replace the system board.
Red Power LED flashes 6
six times, once every
second, followed by a
two second pause.
Beeps stop after fifth
iteration but LEDs
continue until problem is
solved.
144 Appendix C Troubleshooting
Pre-video graphics
error.
For systems with a graphics card:
1. Reseat the graphics card.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated graphics,
replace the system board.
Table C-1 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes 8
eight times, once every
second, followed by a
two second pause.
Beeps stop after fifth
iteration but LEDs
continue until problem is
solved.
System board failure 1. Reflash the system ROM with the
or invalid ROM
latest BIOS image.
based on bad
2. Replace the system board.
checksum.
System does not power
on and LEDs are not
flashing.
System unable to
power on.
None
Press and hold the power button for less
than 4 seconds. If the hard drive LED
turns green, the power button is working
correctly. Try the following:
1. Check that the voltage selector
(some models), located on the rear
of the power supply, is set to the
appropriate voltage. Proper voltage
setting depends on your region.
2. Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED
does not turn on green then:
1. Check that the unit is plugged into a
working AC outlet.
2. Open hood and check that the
power button harness is properly
connected to the system board.
3. Check that both power supply
cables are properly connected to
the system board.
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
Contacting Customer Support 145
D
Specifications
Microtower
Table D-1 Specifications
Desktop Dimensions
Height
15.12 in
384 mm
Width
7.26 in
184.5 mm
Depth
15.83 in
402 mm
Approximate Weight
18.4 lb
8.34 kg
Operating (35C)
50° to 95°F
10° to 35°C
Nonoperating
-22° to 149°F
-30° to 65°C
Operating
10-90%
10-90%
Nonoperating (38.7°C max wet bulb)
5-95%
5-95%
Operating
10,000 ft
3048 m
Nonoperating
30,000 ft
9144 m
Temperature Range
Relative Humidity (noncondensing)
Maximum Altitude (unpressurized)
NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 2,286 m (7,5000 ft)
above sea level; no direct sustained sunlight. Maximum rate of change is 7.5° C/Hr. The upper
limit may be limited by the type and number of options installed.
Heat Dissipation
Maximum (standard PS)
1575 BTU/hr
397 kcal/hr
Typical (idle) (standard PS)
307 BTU/hr
77 kcal/hr
Maximum (85 plus PS)
290.435 BTU/hr
73.14 kcal/hr
Typical (idle) (85 plus PS)
158.33 BTU/hr
39.87 kcal/hr
146 Appendix D Specifications
Table D-1 Specifications (continued)
Power Supply
115V
230V
Operating Voltage Range (standard PS)
90-132 VAC
180-264 VAC
Operating Voltage Range (85 plus PS)
90-264 VAC
90-264 VAC
Rated Voltage Range (standard PS)
100-127 VAC
200-240 VAC
Rated Voltage Range (85 plus PS)
100-240 VAC
100-240 VAC
Rated Line Frequency
50-60 Hz
50-60 Hz
Standard PS Power Output
300W/250W
300W/250W
300W
300W
Standard PS Rated Input Current (maximum)
8A @ 115 VAC
4A @ 230 VAC
85 Plus PS Rated Input Current (maximum)2
8A @ 115 VAC
4A @ 230 VAC
85 Plus PS Power Output
1
1
The standard power supply utilizes a passive power factor corrected power supply. The power factor correction is present in
the 230V operating mode only. This allows the system to pass the CE mark requirements for use in the countries of the
2
European Union. This supply requires the use of an input voltage range select switch.
The 85 Plus power supply utilizes an active power factor corrected power supply. This allows the system to pass the CE mark
requirements for use in the countries of the European Union. The active power factor corrected power supply also has the
added benefit of not requiring an input voltage range select switch.
Small Form Factor
Table D-2 Specifications
Desktop Dimensions
Height
3.86 in
9.8 cm
Width
13.19 in
33.5 cm
Depth
15.23 in
38.7 cm
Approximate Weight
14.05 lb
6.51 kg
Operating
50° to 95°F
10° to 35°C
Nonoperating
-22° to 140°F
-30° to 60°C
Temperature Range
NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 2,286 m (7,500 ft)
above sea level; no direct sustained sunlight. Maximum rate of change is 7.5° C/Hr. The upper
limit may be limited by the type and number of options installed.
Relative Humidity (noncondensing)
Operating
10-90%
Nonoperating (38.7°C max wet bulb)
10-95%
Maximum Altitude (unpressurized)
Operating
10,000 ft
3048 m
Nonoperating
30,000 ft
9144 m
Small Form Factor 147
Table D-2 Specifications (continued)
Power Supply
115V
230V
Operating Voltage Range1
90-140 VAC
180-264 VAC
Rated Voltage Range
100-127 VAC
200-240 VAC
Rated Line Frequency
50-60 Hz
50-60 Hz
250 W
250 W
7A @ 100 VAC
3.5A @ 200 VAC
Power Output
Rated Input Current (maximum)
1
1
This system utilizes a passive power factor corrected power supply. The power factor correction is present in the 230V
operating mode only. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
This supply requires the use of an input voltage range select switch.
148 Appendix D Specifications
Index
Symbols/Numerics
24-pin power pin
assignments 131
4-pin power pin assignments 134
A
access panel
MT removal and
replacement 38
SFF removal and
replacement 84
audio connectors 1, 2, 3, 4
B
battery
disposal 35
MT removal and
replacement 75
SFF removal and
replacement 122
bezel blank
MT removal and
replacement 40
bezel blanks
SFF removal and
replacement 86
C
cable connections
MT 50
SFF 88
cable management
MT 49
SFF 87
cable pinouts
SATA data 24
cautions
AC power 26
cables 34
cooling fan 33
electrostatic discharge 28
keyboard cleaning 32
keyboard keys 33
chassis
MT illustrated 26
cleaning
computer 32
mouse 33
safety precautions 32
computer cleaning 32
connecting drive cables 52, 90
connections
MT system board 50
SFF system board 88
connector pin assignments 128
country power cord set
requirements 136
D
DIMMs. See memory
disassembly preparation
SFF 83
diskette drive, MT
installing 59
removing 57
diskette drive, SFF
installing 97
removing 95
drive connectors
MT 54
SFF 91
drives
connecting cables 52, 90
installing, MT 52
installing, SFF 90
locations 89
MT removal and
replacement 51
SFF removal and
replacement 89
E
electrostatic discharge (ESD)
preventing damage 29
ethernet
BNC pin assignments 128
expansion card sockets
MT 45
SFF 109
expansion card, SFF
installing 109
removing 109
slot locations 109
expansion cards
MT removal and
replacement 45
expansion slot cover, MT
removing 46
replacing 48
expansion slot cover, SFF
removing 110
replacing 112
F
fan
MT removal and
replacement 68
power supply 33
front bezel
MT removal and
replacement 39, 43, 56,
57, 59, 60
SFF removal and
replacement 85
front I/O device
MT removal and
replacement 66
SFF removal and
replacement 114
front panel components 1, 2
Index 149
G
grounding methods 29
H
hard drive
proper handling 34
SATA characteristics 24
hard drive, MT
installing 63
removing 60
hard drive, SFF
installing 102
removing 100
headphone connector 1, 2
headphone pin assignments 130
heatsink
MT removal and
replacement 69
SFF removal and
replacement 117
hood sensor 81
I
installing
diskette drive, MT 59
diskette drive, SFF 97
drive cables 52, 90
expansion card, SFF 109
hard drive, MT 63
hard drive, SFF 102
media card reader 59, 97
optical drive, MT 56
optical drive, SFF 93
K
keyboard
cleaning 32
components 5
connector 3, 4
pin assignments 128
L
line-in audio pin
assignments 130
line-in connector 3, 4
line-out audio pin
assignments 130
line-out connector 3, 4
locks
cable lock 78
150 Index
HP Business PC Security
Lock 79, 126
padlock 78
SFF cable lock 125
SFF padlock 125
M
media card reader
installing 59, 97
removing 57, 95
memory
MT populating sockets 42
MT removal and
replacement 41
SFF populating sockets 105
SFF removal and
replacement 104
specifications 41, 104
microphone connector 1, 2, 3,
4
microphone pin assignments 130
monitor
pin assignments 131
monitor connector 3, 4
mouse
cleaning 33
pin assignments 128
mouse connector 3, 4
MT
access panel removal and
replacement 38
battery removal and
replacement 75
bezel blank removal and
replacement 40
cable connections 50
cable management 49
chassis, illustrated 26
drive removal and
replacement 51
expansion cards removal and
replacement 45
fan removal and
replacement 68
front bezel removal and
replacement 39, 43, 56,
57, 59, 60
front I/O device removal and
replacement 66
heatsink removal and
replacement 69
memory removal and
replacement 41
power supply removal and
replacement 71
power switch/LED removal and
replacement 67
processor removal and
replacement 70
system board connections 50
system board removal and
replacement 73
MT specifications
memory 41
N
network connector 3, 4
O
operating guidelines 31
optical drive, MT
installing 56
removing 55
optical drive, SFF
installing 93
removing 92
overheating, prevention 31
P
parallel interface pin
assignments 129
parallel port 3, 4
PCI Express card 45, 47, 109,
111
PCI Express pin
assignments 132
plastic wire fastener
SFF removal and
replacement 113
port cover 82
power cord set requirements
country specific 136
power supply
fan 33
MT removal and
replacement 71
SFF removal and
replacement 119
power switch assembly
SFF removal and
replacement 115
power switch/LED
MT removal and
replacement 67
preparation for disassembly 37
processor
MT removal and
replacement 70
SFF removal and
replacement 118
product ID location
MT 36
diskette drive, SFF 95
expansion card, SFF 109
expansion slot cover, MT 46
expansion slot cover,
SFF 110
hard drive 60
hard drive, SFF 100
media card reader 57, 95
optical drive, MT 55
optical drive, SFF 92
PCI Express x1 card 47, 111
PCI Express x16 card 47,
111
reset button 1
R
rear panel components 3
removal and replacement
MT access panel 38
MT battery 75
MT bezel blank 40
MT drives 51
MT expansion cards 45
MT fan 68
MT front bezel 39, 43, 56,
57, 59, 60
MT front I/O device 66
MT heatsink 69
MT memory 41
MT power supply 71
MT power switch 67
MT processor 70
MT system board 73
SFF access panel 84
SFF battery 122
SFF bezel blanks 86
SFF drives 89
SFF front bezel 85
SFF front I/O device 114
SFF heatsink 117
SFF memory 104
SFF plastic wire fastener 113
SFF power supply 119
SFF power switch
assembly 115
SFF processor 118
SFF speaker 116
SFF system board 121
removing
diskette drive, MT 57
S
safety precautions
cleaning 32
SATA
connectors on system
board 24
data cable pinouts 24
hard drive characteristics 24
screws, correct size 34
SDRAM (synchronous dynamic
random access memory 41
security
cable lock 78
hood sensor 81
HP Business PC Security
Lock 79, 126
padlock 78
port cover 82
SFF cable lock 125
SFF padlock 125
serial interface pin
assignments 129
serial number location
MT 36
serial port 3, 4
service considerations 33
SFF
access panel removal and
replacement 84
battery removal and
replacement 122
bezel blank removal and
replacement 86
cable connections 88
cable management 87
disassembly preparation 83
drives removal and
replacement 89
front bezel removal and
replacement 85
front I/O device removal and
replacement 114
heatsink removal and
replacement 117
memory removal and
replacement 104
plastic wire fastener removal
and replacement 113
power supply removal and
replacement 119
power switch assembly removal
and replacement 115
preparation for
disassembly 83
processor removal and
replacement 118
speaker removal and
replacement 116
system board connections 88
system board removal and
replacement 121
SFF specifications
memory 104
software
servicing computer 33
spare part number
tamper-resistent wrench 34
Torx T-15 screwdriver 33
speaker
SFF removal and
replacement 116
specifications
microtower 146
small form factor 147
static electricity 28
system board
MT removal and
replacement 73
SATA connectors 24
SFF removal and
replacement 121
system board drive connections
MT 54
system board drive connections,
SFF 91
Index 151
T
tamper-proof screws
tool 34
temperature control 31
tools, servicing 33
Torx T15 screwdriver 33
U
USB pin assignments 130
USB ports
front panel 1, 2
rear panel 3, 4
V
ventilation, proper 31
VGA monitor connector 3, 4
W
Windows Logo key 6
152 Index
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