Cisco | DPA 7610 | Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes

Cisco DPA 7610 Voice Mail Gateway
Version 1.1(1) Release Notes
March 6, 2001
These release notes are for use with the Cisco DPA 7610 Voice Mail Gateway with
software version 1.1(1). The DPA 7610 is used to interface Meridian 1 voice mail
systems with Cisco CallManager systems.
These release notes provide the following information:
•
Documentation Roadmap, page 1
•
DPA 7610 Known Problems and Errata, page 2
•
Obtaining Documentation, page 9
•
Obtaining Technical Assistance, page 11
Documentation Roadmap
Refer to the Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide for
details about installing and administering the DPA 7610. This guide shipped with
the DPA 7610 and is also available online at this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_access/7630adpt/7630
_10/index.htm
Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2001. Cisco Systems, Inc. All rights reserved.
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DPA 7610 Known Problems and Errata
DPA 7610 Known Problems and Errata
This section contains information on the following:
•
DPA 7610 Known Problems, page 2
•
Documentation Errata, page 8
DPA 7610 Known Problems
Known problems are unexpected behaviors or defects in the software releases for
a product. Table 1contains information on known problems for the DPA 7610.
If you have a CCO account, you can search for known problems on the Cisco bug
tracking system tool, called Bug Navigator II. To access Bug Navigator II, do one
of the following:
Table 1
•
Enter http://www.cisco.com/support/bugtools in your web browser.
•
Log in to CCO and select Service & Support > Technical Assistance
Center > Tools > Software Bug Toolkit > Bug Navigator II.
DPA 7610 Known Problems
Bug ID
Summary
Explanation
CSCdr83003
The FTP server does not
require a username or a
password.
The DPA 7610 does not require user names and
ships without a set or enabled password. Once you
set a password, however, the DPA 7610 requires that
you use it.
If you are able to access FTP without entering a
password, then no password has been set. To set the
password, complete the following procedure: From
the main menu, select Configure > Passwords,
select Login password, then enter the new
password.
Refer to the section “Configuring Passwords” on
page 4-10 in the Cisco DPA 7630/7610 Voice Mail
Gateways Administration Guide for more details.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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DPA 7610 Known Problems and Errata
Table 1
DPA 7610 Known Problems (continued)
Bug ID
Summary
Explanation
CSCdr83478
The console locks up and
requires a power cycle to
resume functioning.
In rare circumstances, a terminal program
connected to the console port of the DPA 7610
might lock up. The DPA 7610 itself continues to
function correctly.
To work around the problem, restart the terminal
program.
CSCdr87999
Fax messaging fails to work
across a G.711 inter-cluster
trunk.
Under certain circumstances, fax messaging across
a G.711 inter-cluster trunk can fail.
CSCdr88571
The Message Waiting
Indicator (MWI) feature does
not travel across an
inter-cluster trunk.
MWI commands are not propagated across
inter-cluster links. Therefore, the DPA 7610 can set
MWIs only for those extensions located on the same
Cisco CallManager cluster as the DPA 7610 itself.
CSCdr90825
Sending a file to the
DPA 7610 takes considerably
longer than receiving the same
file from the DPA 7610.
This is expected behavior. It takes longer to write to
the Flash-based filing system used by the DPA 7610
than to read from it.
CSCdr93073
Only two simultaneous Telnet
sessions are supported by the
DPA 7610 at any given time.
This is expected behavior. The DPA 7610 does not
accept more than two simultaneous Telnet sessions.
CSCdr93980
Attempting an unsupervised
transfer from an Octel Voice
Mail System to a non-existent
or busy Cisco CallManager
extension results in the caller
being disconnected.
Do not allow extensions that do not have a “forward
when busy” number assigned to them to be the
target of unsupervised transfers. If this is
unavoidable, all extensions should forward on busy
to a device that is always be available, such as the
DPA 7610.
Be aware that fax messaging will not work if any
part of the system through which you are sending
the fax is operating in G.729 mode. Verify that your
inter-cluster trunk, or H.323-analog gateway, is
registered as a G.711 in the Cisco CallManager.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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3
DPA 7610 Known Problems and Errata
Table 1
DPA 7610 Known Problems (continued)
Bug ID
Summary
Explanation
CSCds08331
Time stamps and delta times
in the event log are out of
order or expressed as negative
numbers.
The DPA 7610 maintains time by periodically
synchronizing with a network time source (an NTP
server) and by relying on its own internal timer
between network updates. Because this internal
timer can differ slightly from the NTP server’s time
source, a gradual divergence between the two clocks
can occur, requiring adjustments upon the next
synchronization. These adjustments can cause time
stamps and delta times in the event log to appear out
of order.
CSCds25389
Voice mail hunt groups
containing more than 13
extensions can cause voice
mail access to fail with an
error tone.
By default, Cisco CallManager supports a
maximum of 12 forwarding hops, leading to a
maximum of 13 extensions in any one hunt group.
CSCds25783
Transfers using the Octel 200
Voice Mail System fail if the
caller presses phone keys
while on hold.
To work around the problem, do one of the
following steps:
•
Set the “ForwardMaximumHopCount” System
Parameter to more than 12. (Refer to the section
“Setting the Hop Count” on page 3-12 of the
Cisco DPA 7630/7610 Voice Mail Gateways
Administration Guide for instructions on
setting this parameter.)
•
Divide the DPA 7610 into several hunt groups
(possibly all in the same forwarding chain) to
improve load balance.
Octel-supervised transfers fail if keys are pressed
while the call is on hold. This is expected behavior
caused by operational differences between Meridian
1 PBX systems and the Cisco CallManager.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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DPA 7610 Known Problems and Errata
Table 1
DPA 7610 Known Problems (continued)
Bug ID
Summary
Explanation
CSCds34595
When set to perform
supervised transfers, an Octel
250 Voice Mail System
sometimes inaccurately
reports that an extension is
busy.
The Octel system sometimes identifies as busy an
extension that is actually unavailable. This occurs
when the Octel system is set to perform supervised
transfers to an extension, and when that extension is
configured to forward all calls to voice mail. Under
these circumstances, the Octel system cannot
correctly identify why a call is forwarded to voice
mail.
CSCds38975
Using the Cisco IP Phone
7960 in speakerphone mode at
a high volume and in
conjunction with the
DPA 7610 can cause some
dual tone multi-frequency
(DTMF) digits to be sent
twice.
Some DTMF digits are sent both in-band (caused by
acoustic coupling between the speaker and the
microphone) and out-of-band. As a result, the Octel
Voice Mail System receives the digit twice.
MWIs (message waiting
indicators) fail to turn off and
the Octel 250 Voice Mail
System disables its MWI
ports.
For MWIs to function properly, the Message
Waiting Timeout feature in menu 6.2 of the Octel
system must be set to the “positive
acknowledgement” setting.
CSCds39732
To work around this problem, ensure that the
Cisco IP Phone operates with a firmware version of
P003D301 or later.
The “negative acknowledgement” setting directs the
Octel system to interpret the lack of a confirmation
tone as an error indication. The DPA 7610 requires
that the “positive acknowledgement” option be
used.
To work around this problem, set the Octel system’s
Message Waiting Timeout feature in menu 6.2 to
“positive acknowledgement.”
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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5
DPA 7610 Known Problems and Errata
Table 1
DPA 7610 Known Problems (continued)
Bug ID
Summary
Explanation
CSCds40475
Transfers from a Cisco IP
Phone to a PBX phone via the
DPA 7610 are routed directly
to voice mail.
The DPA 7610 functions properly in a Hybrid
configuration only if the Cisco CallManager has a
route plan that allows the Octel Voice Mail System
to make calls to a PBX system via the
Cisco CallManager.
For example:
•
PBX directory numbers are 5XXX
•
Cisco CallManager route plan is 8.XXXXX
In this case, you must create a route plan for the
Cisco CallManager that accepts the PBX pattern of
5XXX and allows the DPA 7610 to route the calls
over the digital link.
CSCds59539
You cannot manually add a
static route to the DPA 7610.
The DPA 7610 can receive Internet Control
Message Protocol (ICMP) redirects from the
gateway and update its routing tables accordingly.
CSCds73942
When resetting a DPA port
from Cisco Call Manager, the
port status screen on the
DPA 7610 does not always
show the port being reset.
The port status screen is refreshed periodically.
Sometimes, the port completes the reset cycle and
comes back up in between the screen refresh.
CSCds76719
If the event log levels on the
DPA 7610 are set to “trace”
for all ports, then
functionality is impaired.
You should only enable trace if instructed to do so
by a Cisco technical representative.
CSCds91358
On an Octel 250/350, the
DPA 7610 may cause the
“loopback test” from the port
test menu to fail, giving as the
reason “NO AV A RESP.”
This does not indicate an error with the Octel
system. Regular port testing should be disabled on
ports connected to a DPA 7610 to avoid generating
errors on the Octel.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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DPA 7610 Known Problems and Errata
Table 1
DPA 7610 Known Problems (continued)
Bug ID
Summary
Explanation
CSCdt04499
Calls going through the
DPA 7610 immediately after a
port has registered with
Cisco CallManager might not
be answered by the Octel
system.
This is caused by Octel ports not being completely
ready to accept incoming calls until some time after
they are initialized.
The Octel 200 appears to take
a while to initialize its ports
when connected to the
DPA 7610.
To avoid this problem, allow more time for all the
Octel ports to initialize before making calls through
the DPA 7610.
CSCdt12455
To work around this, do not make calls through the
DPA 7610 until all the ports on the DPA 7610 have
been initialized.
The ports appear as initialized
on the DPA port status screen,
but using the “pstat”
command on the Octel 200,
the ports appear to be in “err”
state. Calls made through the
DPA 7610 while it is
initializing might be
unanswered by the voice mail
system.
CSCdt15035
The PBX ports on the DPA
7610 appear disabled, but they
are enabled in the Meridian 1
PBX.
The DPA 7610 requires all ports connected to the
Meridian 1 PBX to have key 6 configured as a MSB
key. If they do not have this, the DPA 7610 cannot
determine that the PBX ports are active. Therefore,
the ports appear to be disabled, and MWIs will not
work on PBX phones.
The DPA 7610 requires the all of the following keys
on ports connected to the PBX:
•
06 MSB (Make Set Busy)
•
13 MIK (Message Indication Key)
•
14 MCK (Message Cancel Key)
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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7
DPA 7610 Known Problems and Errata
Table 1
DPA 7610 Known Problems (continued)
Bug ID
Summary
Explanation
CSCdt44142
The DPA 7610 needs to be
restarted after a change to the
Ethernet speed or duplex
setting.
This is as designed.
CSCdt45372
The DPA 7610 might exhibit
problems if the Ethernet
interface is set to
auto-negotiation and the
switch is set to fixed speed or
duplex, or vice-versa.
This is not a supported configuration. The
DPA 7610 requires that both connections are either
configured to auto-negotiaton or set to the same
combination of speed and duplex.
CSCdt49576
Reprogramming the boot
loader while the DPA 7610 is
busy causes other activity on
the DPA 7610 to be suspended
or stopped.
You should only update the boot loader when the
DPA 7610 is otherwise idle.
Caution
Only upgrade the boot loader if you
are instructed to do so by a Cisco
technical representative. If you
encounter difficulties during this
upgrade, such as a loss of power, the
DPA 7610 might not be able to start
up.
Documentation Errata
The following section modifies the “Connecting to Ethernet” section on page 2-8
and the “Configuring Network Settings” section beginning on page 4-4 of
the Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide.
The DPA 7610 fully supports 10/100 Mbs half and full-duplex Ethernet. Follow
these steps to configure these settings on DPA 7610 appropriate for your network.
Step 1
From the main menu, select Configure.
Step 2
Select Network interface.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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Obtaining Documentation
Step 3
Select Ethernet.
Step 4
Select the option that matches the setting on the switch to which the DPA 7610 is
connected:
Step 5
•
auto-negotiation
•
100Mb/s half duplex
•
100Mb/s full duplex
•
10Mb/s half duplex
•
10Mb/s full duplex
Restart the DPA 7610.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco
Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at
the following sites:
•
http://www.cisco.com
•
http://www-china.cisco.com
•
http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM
package, which ships with your product. The Documentation CD-ROM is
updated monthly and may be more current than printed documentation. The
CD-ROM package is available as a single unit or as an annual subscription.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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9
Obtaining Documentation
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation
from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through
the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco corporate headquarters (California,
USA) at 408 526-7208 or, in North America, by calling 800
553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can
submit technical comments electronically. Click Feedback in the toolbar and
select Documentation. After you complete the form, click Submit to send it to
Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover
of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance.
Customers and partners can obtain documentation, troubleshooting tips, and
sample configurations from online tools. For Cisco.com registered users,
additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that
provides immediate, open access to Cisco information and resources at anytime,
from anywhere in the world. This highly integrated Internet application is a
powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and
partners streamline business processes and improve productivity. Through
Cisco.com, you can find information about Cisco and our networking solutions,
services, and programs. In addition, you can resolve technical issues with online
technical support, download and test software packages, and order Cisco learning
materials and merchandise. Valuable online skill assessment, training, and
certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional
personalized information and services. Registered users can order products, check
on the status of an order, access technical support, and view benefits specific to
their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical
assistance with a Cisco product or technology that is under warranty or covered
by a maintenance contract.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC
by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is
noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities,
product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to
your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by
telephone and immediately open a case. To obtain a directory of toll-free numbers
for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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Obtaining Technical Assistance
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(0102R)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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Obtaining Technical Assistance
Cisco DPA 7610 Voice Mail Gateway Version 1.1(1) Release Notes
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