Dell | 6000 | Owner`s manual | Dell 6000 Owner`s manual

Dell™ Inspiron™ 6000
Owner’s Manual
Model PP12L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Dell Inspiron Help file. To access the help file,
see "Finding Information" on page 9.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, DellNet, OptiPlex, Latitude, PowerEdge, PowerConnect,
PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell Inc.; Intel, Celeron, and Pentium are registered trademarks of
Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark
owned by Bluetooth SIG, Inc. and is used by Dell under license; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP12L
July 2005
P/N D5181
Rev. A05
Contents
Finding Information
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Left Side View
Right Side View
Back View
Bottom View
Setting Up Your Computer
Connecting to the Internet .
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Setting Up Your Internet Connection
Setting Up a Printer
Printer Cable . . . . . . .
Connecting a USB Printer.
Power Protection Devices .
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Surge Protectors . . . . . . . .
Line Conditioners . . . . . . . .
Uninterruptible Power Supplies
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A Tour of Your Computer
Front View
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Using a Battery
Battery Performance .
Checking the Battery Charge
Dell QuickSet Battery Meter . . .
Microsoft Windows Power Meter
Charge Gauge . . . . . . . . . . .
Low-Battery Warning . . . . . . .
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Charging the Battery .
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Removing a Battery
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Installing a Battery .
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Storing a Battery .
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Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs .
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Copying CDs and DVDs.
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How to Copy a CD or DVD. . . .
Using Blank CD-Rs and CD-RWs
Helpful Tips . . . . . . . . . . .
Using Dell MediaDirect
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S-Video Connection . . . . . . . . . .
Composite Video Connection . . . . .
Enabling the Display Settings for a TV
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Using the Keyboard and Touch Pad
Numeric Keypad
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Key Combinations
System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD or DVD Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
Radios (Including Wireless Networking and an Internal Card With
Bluetooth® Wireless Technology) . . . . . . . . . . . . . . . . . .
Power Management . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions . . . . . . . . . . . . .
Touch Pad
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Customizing the Touch Pad .
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Connecting Your Computer to a TV or Audio Device
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Using PC Cards
PC Card Types
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PC Card Blanks .
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Installing a PC Card
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Setting Up a Home and Office Network
Connecting to a Network Adapter .
Network Setup Wizard .
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Connecting to a Wireless Local Area Network .
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Determining Your Network Type . . . . . . . . . . . . . . . . . .
Connecting to a Wireless Network in Microsoft® Windows® XP .
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Extended PC Cards .
Removing a PC Card or Blank
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Solving Problems
Dell Diagnostics
When to Use the Dell Diagnostics
Drive Problems .
DVD drive problems .
Hard drive problems
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E-Mail, Modem, and Internet Problems .
Error Messages
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IEEE 1394 Device Problems
Keyboard Problems
External keyboard problems
Unexpected characters . . .
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Lockups and Software Problems
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The computer does not start up
The computer stops responding
A program stops responding . .
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Contents
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A program crashes repeatedly . . . . . . . . . . . . . . . . . . .
A program is designed for an earlier Windows operating system .
A solid blue screen appears . . . . . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . . . . . . .
Memory Problems
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Network Problems .
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Printer Problems .
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Scanner Problems
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No sound from integrated speakers
No sound from external speakers .
No sound from headphones . . . .
Touch Pad or Mouse Problems
Video and Display Problems .
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If the display is blank . . . . . . . . .
If the display is difficult to read . . . .
If only part of the display is readable .
Drivers
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What Is a Driver? . .
Identifying Drivers .
Reinstalling Drivers .
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Restoring Your Operating System
Using Microsoft Windows XP System Restore .
Using Dell PC Restore by Symantec . . . . . .
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Resolving Software and Hardware Incompatibilities
Adding and Replacing Parts
Before You Begin .
Recommended Tools . . . . . . . . . .
Turning Off Your Computer . . . . . . .
Before Working Inside Your Computer .
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Sound and Speaker Problems .
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PC Card Problems
Power Problems
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Contents
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Hard Drive
Returning a Hard Drive to Dell
Memory .
Modem
Wireless Mini PCI Card
Coin-Cell Battery .
Display
Optical Drive .
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Hinge Cover
Keyboard
Internal Card With Bluetooth® Wireless Technology.
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10 Appendix
Specifications
Using the System Setup Program
Overview . . . . . . . . . . . . .
Viewing the System Setup Screen
System Setup Screen . . . . . . .
Commonly Used Options . . . . .
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Dell Technical Support Policy (U.S. Only) .
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Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals. .
FCC Notices (U.S. Only)
Class A . . . . . . . . . . . .
Class B . . . . . . . . . . . .
FCC Identification Information
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Macrovision Product Notice .
Contacting Dell .
Index .
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Contents
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Contents
Finding Information
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
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Dell™ Product Information Guide
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement
• How to set up my computer
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Tips on using Microsoft® Windows®
How to play CDs and DVDs
How to use standby mode and hibernate mode
How to change my display resolution
How to clean my computer
Setup Diagram
Help File
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell Inspiron Help.
Finding Information
9
What Are You Looking For?
Find It Here
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com or
contact technical
support.
• Enter the Express Service Code to direct your call when
contacting technical support.
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
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Finding Information
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
at premier.support.dell.com. The website may not be
available in all regions.
What Are You Looking For?
Find It Here
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel® Pentium® M
processors, optical drives, and USB devices. NSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Notebook System Software:
1 Go to support.dell.com and click Downloads.
2 Enter your Service Tag or product model.
3 In the Download Category drop-down menu, click All.
4 Select the operating system and operating system
language for your computer, and click Submit.
5 Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Notebook
System Software.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
Finding Information
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Finding Information
A Tour of Your Computer
Front View
display latches (2)
display latch release
display
keyboard status
lights
power button
device status
lights
keyboard
touch pad
touch pad
buttons
media control
buttons
speakers
DISPLAY LATCHES
— Keeps the display closed.
DISPLAY LATCH RELEASE
— Press this to release the display latches and open the display.
D I S P L A Y — For more information about your display, see the Dell Inspiron Help file. To access the help file,
see "Finding Information" on page 9.
A Tour of Your Computer
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POWER BUTTON
— Press the power button to turn on the computer or to enter or exit a power management mode.
NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the Start menu
instead of pressing the power button.
DEVICE STATUS LIGHTS
Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
•
Solid green: The battery is charging.
•
Flashing green: The battery is almost fully charged.
If the computer is running on a battery, the
14
light operates as follows:
light operates as follows:
•
Off: The battery is adequately charged (or the computer is turned off).
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Flashing orange: The battery charge is low.
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Solid orange: The battery charge is critically low.
A Tour of Your Computer
light is flashing.
TOUCH PAD
— Provides the functionality of a mouse.
MEDIA CONTROL BUTTONS
— Control CD, DVD, and Media Player playback.
Mutes the sound.
Turns the volume down.
Turns the volume up.
Play or pause. This button also launches Dell Media
Experience or Microsoft® Windows® Media Center
Edition. See "Using Dell MediaDirect" on page 33.
Plays the previous track.
Plays the next track.
Stop.
— To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume
keyboard shortcuts. For more information, see page 41.
SPEAKERS
TOUCH PAD BUTTONS
— Touch pad buttons provide the functionality of a mouse.
A Tour of Your Computer
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K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information
on supported keyboard shortcuts, see "Key Combinations" on page 40.
KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
9
A
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
Turns on when wireless networking is enabled. To enable or
disable wireless networking, press <Fn><F2>.
Turns on when a card with Bluetooth® wireless
technology is enabled.
NOTE: The card with Bluetooth wireless technology is an
optional feature, so the
light turns on only if you
ordered the card with your computer. For more information,
see the documentation that came with your card.
To turn off only the Bluetooth wireless technology
functionality, right-click the
icon in the notification
area and click Disable Bluetooth Radio.
To quickly enable or disable all wireless devices, press
<Fn><F2>.
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A Tour of Your Computer
Left Side View
air vent
security cable slot
optical-drive-tray
eject button
optical drive
— The computer uses fans to create airflow through the vents, which prevents the computer
from overheating.
AIR VENT
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
— Lets you attach a commercially available antitheft device to the computer. For more
information, see the instructions included with the device.
SECURITY CABLE SLOT
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
A Tour of Your Computer
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OPTICAL-DRIVE-TRAY EJECT BUTTON
— Press this button to eject a CD and DVD from the optical drive.
O P T I C A L D R I V E — You can install devices such as a DVD drive or other optical drive in the optical drive bay.
For more information, see "Using CDs and DVDs" on page 31.
Right Side View
audio connectors
USB connectors (2)
IEEE 1394 connector
hard drive
PC Card slot
Secure Digital I/O slot
AUDIO CONNECTORS
Attach headphones or speakers to the
Attach a microphone to the
connector.
connector.
U S B C O N N E C T O R S — Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the
optional floppy drive directly to a USB connector using the optional floppy-drive cable.
IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital
video cameras.
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A Tour of Your Computer
S E C U R E D I G I T A L I / O S L O T — The Secure Digital I/O slot supports one Secure Digital memory card or other
SD I/O device. Use Secure Digital memory cards to save or back up data.
P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic
blank installed in the slot. For more information, see the Dell™ Inspiron™ Help file. To access the help file, see
"Finding Information" on page 9.
HARD DRIVE
— Stores software and data.
Back View
network connector (RJ-45)
modem connector (RJ-11)
video connector
AC adapter connector
S-video TV-out connector
USB connectors (2)
NETWORK CONNECTOR
(RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do
not plug a telephone line into the network connector.
Connects the computer to a network. The green and yellow
lights next to the connector indicate activity for wired
network communications.
For information on using the network adapter, see the online
network adapter documentation supplied with
your computer.
MODEM CONNECTOR
(RJ-11)
To use the internal modem, connect the telephone line to
the modem connector.
For additional information on using the modem, see the
online modem documentation supplied with your computer.
A Tour of Your Computer
19
USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer.
S - V I D E O T V- O U T C O N N E C T O R
Connects your computer to a TV. Also connects digital
audio capable devices using the TV/digital audio
adapter cable.
VIDEO CONNECTOR
Connects an external VGA-compatible monitor. For more
information, see the Dell Inspiron Help file. To access the
help file, see "Finding Information" on page 9.
A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
20
A Tour of Your Computer
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to avoid damaging the cable.
Bottom View
optical drive locking screw
battery charge gauge
battery-bay latch release
battery
optical drive
bay
hard drive
fan
memory/modem cover
OPTICAL DRIVE LOCKING SCREW
— Secures the optical drive in the optical drive bay. For more information,
see "Optical Drive" on page 88.
BATTERY-BAY LATCH RELEASE
— Releases the battery from the battery bay. See "Removing a Battery" on page 30.
— When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. For more information, see "Using a Battery" on page 27.
BATTERY
A Tour of Your Computer
21
H A R D D R I V E — Stores software and data. For more information, see "Hard Drive" on page 77 and "Hard drive
problems" on page 54.
MEMORY/MODEM COVER
— Covers the compartment that contains the memory and modem. For more
information, see page 79.
FAN
— The computer uses fans to create airflow through the vents, which prevents the computer from overheating.
— You can install devices such as a DVD drive or other optical drive in the optical drive
bay. For more information, see "Optical Drive" on page 88.
OPTICAL DRIVE BAY
BATTERY CHARGE GAUGE
— Provides information on the battery charge. For more information, see "Using a
Battery" on page 27.
22
A Tour of Your Computer
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP),
such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:
•
Dial-up connections that provide Internet access through a telephone line. Dial-up connections
are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing telephone line.
With a DSL connection, you can access the Internet and use your telephone on the same line
simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using a
DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1 Save and close any open files, and exit any open programs.
2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet
connection with a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
Setting Up Your Computer
23
4 In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a list of Internet service
providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not receive a setup CD,
click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions
on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 55. If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so
if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer
cable at the same time you purchased your computer, the cable may arrive in the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup if you have not already done so.
2 Install the printer driver if necessary. See the documentation that came with your printer.
3 Attach the USB printer cable to the USB connectors on the computer and the printer.
The USB connectors fit only one way.
24
Setting Up Your Computer
USB connector on
computer
USB printer
cable
USB connector
on printer
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your computer
from voltage spikes that can occur during electrical storms or following power interruptions. The level of
protection is usually commensurate with the cost of the surge protector. Some surge protector
manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty
when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule
ratings to determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by
nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall
jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector documentation
for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the
network wall jack during electrical storms.
Setting Up Your Computer
25
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices,
such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides
temporary power to connected devices when AC power is interrupted. The battery charges while AC power
is available. See the UPS manufacturer documentation for information on battery operating time and to
ensure that the device is approved by Underwriters Laboratories (UL).
26
Setting Up Your Computer
Using a Battery
Battery Performance
CAUTION: Before you begin any of the procedures in this chapter, follow the safety instructions in the
Product Information Guide.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable
computer with the main battery installed at all times. Use a battery to run the computer when it is not
connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on
how often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
Battery operating time varies depending on operating conditions. Operating time is significantly
reduced when you perform operations including, but not limited to, the following:
•
Using DVD+RW/DVD+R drives
•
Using wireless communications devices, PC Cards, or USB devices
•
Using high-brightness display settings, 3D screen savers, or other power-intensive programs such
as 3D games
•
Running the computer in maximum performance mode. For more information, see the
Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.
You can check the battery charge before you insert the battery into the computer. You can also set power
management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery
only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your
Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge,
call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery.
See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate,
disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.
Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal
injury or equipment damage.
Using a Battery
27
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and
icon, the
battery charge gauge, and the low-battery warning provide information on the battery charge.
Dell QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. For more
information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding
Information" on page 9.
The Battery Meter window displays status, charge level, and charge completion time for the battery in
your computer.
The following icons appear in the Battery Meter window:
The computer or docking device is running on battery power.
The computer is connected to AC power and the battery is charging.
The computer is connected to AC power and the battery is fully charged.
For more information about QuickSet, right-click the
icon in the taskbar, and click Help.
Microsoft Windows Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click
the
icon on the taskbar. For more information about the Power Meter tab, see "Power Management" in
the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
If the computer is connected to an electrical outlet, a
icon appears.
Charge Gauge
Press the status button on the battery charge gauge to illuminate the charge-level lights. Each light
represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of
its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.
28
Using a Battery
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode
begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more
information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file. To access the
help file, see "Finding Information" on page 9.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 2 hours with the computer
turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as
you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is connected
to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter
then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may not
charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange. Disconnect the
computer from the electrical outlet and allow the computer and the battery to cool to room temperature.
Then connect the computer to an electrical outlet to continue charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 63.
Using a Battery
29
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1 Ensure that the computer is turned off.
2 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the
battery from the bay.
battery charge gauge
battery-bay latch release
battery
Installing a Battery
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only
with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell
computer. Do not use a battery from other computers with your computer.
1 Slide the battery into the bay at a 45-degree angle.
2 Press the other side down until the latch release clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully before you use it.
30
Using a Battery
Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Dell™ Inspiron™ Help file.
To access the help file, see "Finding Information" on page 9.
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a DVD-ROM, DVD+RW, DVD+R, DVD-R, or
DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic
RecordNow for other purposes, including creating CDs from audio files on your computer and creating
MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer.
Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and then
click RecordNow Help or RecordNow Tutorial.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for available
software patches at the Sonic support website at support.sonic.com.
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and
DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and
DVD+RW media, and they can read DVD-R and DVD-RW media. However, DVD-writable drives do
not write to and might not read DVD-RAM media. In addition, commercially available DVD players for
home theater systems might not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow.
1 Click the Start button, point to All Programs→Sonic→RecordNow!, and then click RecordNow!
2 Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to copy.
Using CDs, DVDs, and Other Multimedia
31
3 Click Exact Copy.
4 To copy a CD or DVD:
•
If you have one CD or DVD drive, ensure that the settings are correct and click Copy.
The computer reads your source CD or DVD and copies it to a temporary folder on your computer
hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.
•
If you have two CD or DVD drives, select the drive into which you have inserted your source CD or
DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.
When you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs
(including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files.
After creating a CD-R, you cannot write to that CD-R again without changing your method of recording
(see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase,
rewrite, or update data on CDs.
Your DVD-writable drive can write to four different types of recording media—CD-Rs, CD-RWs (including
high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to permanently store large
amounts of information. After you create a DVD+R disc, you may not be able to write to that disc again if
the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+RWs if
you plan to erase, rewrite, or update information on that disc later.
Helpful Tips
32
•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start
Sonic RecordNow and open a RecordNow project.
•
You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play
in most home or car stereos.
•
You cannot create audio DVDs with Sonic RecordNow.
•
Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file
to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques.
If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
•
See the Sonic support website at support.sonic.com for additional information.
Using CDs, DVDs, and Other Multimedia
Using Dell MediaDirect
NOTE: QuickSet, which is automatically installed and enabled on your computer, is necessary for Dell MediaDirect
to function. Changing or disabling QuickSet’s default settings can limit Dell MediaDirect’s functionality. For more
information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on
page 9.
If you have Microsoft Windows Media Center Edition or Dell Media Experience installed, you can use
Dell MediaDirect to launch your media application by pressing the play/pause/Dell MediaDirect button
.
•
If you hold the media control play button for longer than two seconds while you are logged in,
Dell MediaDirect launches Microsoft Windows Media Center Edition or Dell Media Experience,
depending on your system setup. If both applications are present, Windows Media Center Edition
will launch.
•
When your computer is open, you can press the media control play button to start the computer from
any state and automatically launch the media application.
NOTE: For optimal efficiency, launch from hibernate or standby mode.
play/pause/Dell MediaDirect button
Using CDs, DVDs, and Other Multimedia
33
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with
your computer. Cables may be purchased at most consumer electronics stores. The composite TV-out adapter
cable is available for purchase from Dell.
Your TV has either an S-video input connector or a composite video-input connector. Depending on what
type of connector is available on your TV, you can use a commercially available S-video cable or composite
video cable to connect your computer to your TV. For a TV with only a composite video-input connector,
you must also use a composite TV-out adapter cable, which is available from Dell.
The audio connector on the side of the computer enables you to connect the computer to your TV or audio
device, using a commercially available audio cable.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection
you should use.
When you finish connecting the video and audio cables between your computer and your TV, you must
enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 37 to
ensure that the computer recognizes and works properly with the TV.
S-Video Connection
S-video cable
audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Plug one end of the S-video cable in to the S-video TV-out connector on the computer.
3 Plug the other end of the S-video cable in to the S-video input connector on your TV.
34
Using CDs, DVDs, and Other Multimedia
4 Plug the single-connector end of the audio cable in to the headphone connector on your computer.
5 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on
your TV or other audio device.
6 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
7 See "Enabling the Display Settings for a TV" on page 37 to ensure that the computer recognizes and
works properly with the TV.
Composite Video Connection
Using CDs, DVDs, and Other Multimedia
35
composite TV-out
adapter cable
composite
video cable
audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer.
composite TV-out
adapter cable
S-video TV-out
connector
S-video
connector
composite
video-input
connector
3 Plug one end of the composite video cable in to the composite video-input connector on the
composite TV-out adapter cable.
4 Plug the other end of the composite video cable in to the composite video-input connector on the TV.
36
Using CDs, DVDs, and Other Multimedia
5 Plug the single-connector end of the audio cable in to the headphone connector on the computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on
your TV or other audio device.
7 Turn on the TV and any audio device that you connected (if applicable), and then turn on
the computer.
8 See "Enabling the Display Settings for a TV" on page 37 to ensure that the computer recognizes and
works properly with the TV.
Enabling the Display Settings for a TV
Your computer may have either a video-controller card or a video controller on the system board (known as
an integrated video controller). See the following subsection that corresponds to the video controller
installed in your computer.
Video-Controller Card
NOTE: Ensure that you properly connect the TV before you enable the display settings.
1 Click the Start button and click Control Panel.
2 Click Appearances and Themes.
3 Under or pick a Control Panel icon, click Display.
4 Click the Settings tab and click Advanced.
5 Click the Displays tab.
6 Click the upper-left corner of the TV button to enable the TV.
7 Click OK.
Using CDs, DVDs, and Other Multimedia
37
Integrated Video Controller
NOTE: Ensure that you properly connect the TV before you enable the display settings.
1 Click the Start button and click Control Panel.
2 Double-click the Intel (R) GMA Driver for Mobile icon.
3 If you want to use only a TV without using the computer display or any other display options:
a
In the Intel (R) Graphics Media Accelerator window, click TV.
b
Click Display Settings and ensure that the settings are correct.
If you want to use a TV and the computer display at the same time:
a
In the Intel (R) Graphics Media Accelerator window, click Intel (R) Dual Display Clone and
ensure that one of the devices listed is a TV.
b
Click Display Settings and ensure that the settings are correct.
4 Click Apply to view the new settings.
5 Click OK to confirm the settings change.
6 Click OK to close the Intel (R) Graphics Media Accelerator window.
For more information, click Information in the Intel (R) Graphics Media Accelerator window, and then
click the Support tab.
38
Using CDs, DVDs, and Other Multimedia
Using the Keyboard and Touch Pad
Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the
keypad keys. To type a number or symbol, press <Fn> and the desired key after enabling the keypad.
•
To enable the keypad, press <Num Lk>. The
•
To disable the keypad, press <Num Lk> again.
9
light indicates that the keypad is active.
Using the Keyboard and Touch Pad
39
Key Combinations
System Functions
<Ctrl><Shift><Esc>
Opens the Task Manager window
Battery
<Fn><F3>
Displays the Dell™ QuickSet Battery Meter. For more information about
Dell QuickSet, see the Dell Inspiron Help file. To access the help file,
see "Finding Information" on page 9.
CD or DVD Tray
<Fn><F10>
Ejects the tray out of the drive (if Dell QuickSet is installed). For more
information about Dell QuickSet, see the Dell Inspiron Help file. To access
the help file, see "Finding Information" on page 9.
Display Functions
<Fn><F8>
Switches the video image to the next display option. The options include the
integrated display, an external monitor, and both displays simultaneously.
<Fn> and up-arrow key
Increases brightness on the integrated display only (not on an
external monitor).
<Fn> and down-arrow key
Decreases brightness on the integrated display only (not on an
external monitor).
Radios (Including Wireless Networking and an Internal Card With
Bluetooth® Wireless Technology)
<Fn><F2>
Enables and disables radios, including wireless networking and Bluetooth
wireless technology
Power Management
<Fn><Esc>
40
Activates a power management mode. You can reprogram this keyboard
shortcut to activate a different power management mode using the
Advanced tab in the Power Options Properties window. See "Power
Management" in the Dell Inspiron Help file. To access the help file,
see "Finding Information" on page 9.
Using the Keyboard and Touch Pad
Speaker Functions
<Fn><Page Up>
Increases the volume of the integrated speakers and external speakers,
if attached
<Fn><Page Dn>
Decreases the volume of the integrated speakers and external speakers,
if attached
<Fn><End>
Enables and disables the integrated speakers and external speakers,
if attached
Microsoft® Windows® Logo Key Functions
Windows logo key and <m> Minimizes all open windows
Windows logo key and
<Shift><m>
Maximizes all windows
Windows logo key and <e>
Runs Windows Explorer
Windows logo key and <r>
Opens the Run dialog box
Windows logo key and <f>
Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if the computer is
connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and
Other Hardware, and click Keyboard. For information about the Control Panel, see the Dell Inspiron Help
file. To access the help file, see "Finding Information" on page 9.
Using the Keyboard and Touch Pad
41
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left
touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap down-up-down on
the touch pad. On the second down motion, leave your finger on the touch pad and move the selected
object by sliding your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch pad or use your
thumb to press the left touch-pad button twice.
Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust their settings.
1 Open the Control Panel, click Printers and Other Hardware, and then click Mouse. For information
about the Control Panel, see the Dell Inspiron Help file. To access the help file, see "Finding
Information" on page 9.
2 In the Mouse Properties window, click the Touch Pad tab to adjust touch pad settings.
3 Click OK to save the settings and close the window.
42
Using the Keyboard and Touch Pad
Using PC Cards
PC Card Types
See "Specifications" on page 93 for information on supported PC Cards.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot
supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not
its functionality.
PC Card Blanks
Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots
from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks
from other computers may not fit your computer.
To remove the blank, see "Removing a PC Card or Blank" on page 45.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and
extends outside the computer. Follow these precautions when using extended PC Cards:
•
Protect the exposed end of an installed card. Striking the end of the card can damage the
system board.
•
Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card
You can install a PC Card in the computer while the computer is running. The computer automatically
detects the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to
insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see
the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Using PC Cards
43
To install a PC Card:
1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position
before you insert the card.
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with
the PC Card.
44
Using PC Cards
Removing a PC Card or Blank
NOTICE: Use the PC Card configuration utility (click the
icon in the taskbar) to select a card and stop it from
functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could
lose data. Do not attempt to eject a card by pulling its cable, if one is attached.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop
the latch out, and then a second time to pop the card out.
Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and
other particles.
Using PC Cards
45
46
Using PC Cards
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter installed
and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network connection device, such as a network
wall connector.
NOTE: Do not use a network cable with a telephone wall connector.
Setting Up a Home and Office Network
47
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through
the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1 Click the Start button, point to All Programs→Accessories→Communications, and then click
Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
NOTE: Selecting the connection method labeled "This computer connects directly to the Internet" enables the
integrated firewall provided with Windows XP Service Pack 2 (SP2).
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to a Wireless Local Area Network
NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless technology or
cellular products.
Determining Your Network Type
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An infrastructure
network uses routers or access points to connect several computers. An ad-hoc network does not use routers
or access points and consists of computers that broadcast to one another. For additional assistance with
setting up your wireless connection, go to support.dell.com and search for the keyword wireless setup.
infrastructure network
48
Setting Up a Home and Office Network
ad-hoc network
Connecting to a Wireless Network in Microsoft® Windows® XP
Your wireless network card requires specific software and drivers in order to connect to a network. The software
is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide
for your wireless network card. The user’s guide is available on the Dell Support website at support.dell.com.
When you turn on your computer, a pop-up appears from the network icon in the notification area
whenever a network is detected in the area for which your computer is not configured.
1 Click either the pop-up or the network icon to configure your computer for one of the available
wireless networks.
The Wireless Network Connections window lists the wireless networks available in your area.
Setting Up a Home and Office Network
49
2 Click to select the network you want to configure, and then click Connect or double-click the network
name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA
key when prompted.
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
Your network is configured automatically.
NOTE: Your computer can take up to 1 minute to connect to the network.
After your computer is configured for the wireless network you selected, another pop-up notifies you
that your computer is connected to the network you selected.
Thereafter, whenever you log on to your computer in the area of the wireless network, the same pop-up
notifies you of the wireless network connection.
50
Setting Up a Home and Office Network
Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in this chapter, and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from your hard drive. The Dell Diagnostics is located on a hidden diagnostic
utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, see "FCC Notices (U.S. Only)" on page 101.
1 Shut down the computer.
2 Connect the computer to an electrical outlet.
3 Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer (see "Turning Off Your
Computer" on page 75) and try again.
4 When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board,
keyboard, hard drive, and display.
•
During the assessment, answer any questions that appear.
•
If a failure is detected, the computer stops and beeps. To stop the assessment and restart the
computer, press <n>; to continue to the next test, press <y>; to retest the component that
failed, press <r>.
•
If failures are detected during the Pre-boot System Assessment, write down the error code(s)
and contact Dell before continuing on to the Dell Diagnostics. See "FCC Notices (U.S.
Only)" on page 101.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Solving Problems
51
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option
you want.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20
minutes and requires no interaction on your part. Run Express Test
first to increase the possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes an
hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom Tree
Lists the most common symptoms encountered and allows you to
select a test based on the symptom of the problem you are having.
2 If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell. See "FCC Notices (U.S. Only)" on page 101.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical
support will ask for your Service Tag.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in
the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem
description.
Help
Describes the test and may indicate requirements for running the
test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices
from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The
device list may not display the names of all the components installed
on your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell
Diagnostics and restart the computer, close the Main Menu screen.
52
Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click
My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K — See the Dell Inspiron Help file. To access the help file, see "Finding
Information" on page 9.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Restoring Your Operating System" on page 71.
R U N T H E D E L L D I A G N O S T I C S — See "When to Use the Dell Diagnostics" on page 51.
DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a DVD+RW drive
C L O S E O T H E R P R O G R A M S — The DVD+RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD+RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D V D +R W D I S C — See the
Dell Inspiron Help file or search for the keyword standby in the Windows Help and Support Center for
information on power management modes. To access help, see "Finding Information" on page 9.
Solving Problems
53
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your DVD creation software.
V E R I F Y T H A T T H E C O R R E C T M E D I A I S I N U S E — DVD+RW drives may use any CD media such as
CD-R or CD-RW, but when you use your DVD+RW drive to write to DVD media, be sure to use
DVD+R or DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or
incomplete write or verify operations.
If you cannot eject the DVD or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
54
Solving Problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your
e-mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that the connector clicks when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper may not be available on certain computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
Solving Problems
55
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct pathname.
C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer.
See "Drive Problems" on page 53.
D A T A E R R O R — The hard drive cannot read the data. See "Drive Problems" on page 53.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying
to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use
a larger capacity disk.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not
use these characters in filenames.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD.
Insert a CD.
N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too
many programs open. Close all windows and open the program that you want to use.
56
Solving Problems
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive. See page 77. If the problem persists,
contact Dell. See "FCC Notices (U.S. Only)" on page 101.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click Remove or Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
X:\ IS NOT ACCESSIBLE.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.
Solving Problems
57
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E —
I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L —
Contact Dell or the IEEE 1394 device manufacturer. See "FCC Notices (U.S. Only)" on page 101.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
External keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
58
Solving Problems
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to All Programs→Accessories, and click
Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D
KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs→Accessories, and click
Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "FCC Notices (U.S. Only)" on page 101.
Unexpected characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
ELECTRICAL OUTLET
Solving Problems
59
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a
program so that it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→Accessories, and then click Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
60
Solving Problems
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software
problem. For information on Dell Diagnostics, see page 51.
Solving Problems
61
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves
the problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory. See page 79.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 79.
• Run the Dell Diagnostics. See page 51.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 79.
• Ensure that you are following the memory installation guidelines. See "Memory" on page 79.
• Run the Dell Diagnostics. See "Dell Diagnostics" on page 51.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
62
Solving Problems
PC Card Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware
icon in the Windows taskbar. Ensure that the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D — Contact Dell. See "FCC Notices
(U.S. Only)" on page 101.
I F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Card
manufacturer.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see "Finding
Information" on page 9.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby mode.
If the light is off, press the power button to turn on the computer.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
Solving Problems
63
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange,
the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "FCC
Notices (U.S. Only)" on page 101.
C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0° C (32° F), the computer
will not start up.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Dell Inspiron Help file or search for the keyword standby
in the Help and Support Center. To access help, see "Finding Information" on page 9.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains
blank, reinstall the memory modules. See page 79.
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and
troubleshooting information.
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Solving Problems
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following
port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and
troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
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65
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
No sound from integrated speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the
volume, bass, or treble controls to eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press <Fn><End> to disable (mute) or
reenable the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers" on page 70.
No sound from external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
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Solving Problems
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers" on page 70.
R U N T H E D E L L D I A G N O S T I C S — See "When to Use the Dell Diagnostics" on page 51.
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted
into the headphone connector. For more information, see "Audio Connectors" on page 18.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
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67
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers" on page 70.
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and
Support Center. To access help, see "Finding Information" on page 9.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press <Fn><F8>
to switch the video image to the display.
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Solving Problems
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — Press <Fn> and the up- or down-arrow key.
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external
speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the
computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can
cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click the Start button and then click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E "E R R O R M E S S A G E S " — If an error message appears, see page 56.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Shut down your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell.
See "FCC Notices (U.S. Only)" on page 101.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver
program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
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69
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if
necessary, update the driver.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the
device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver. See the following subsection, "Reinstalling Drivers."
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you
install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
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Solving Problems
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to
the operating state that existed before you installed the new driver. See "Using Microsoft Windows XP
System Restore" on page 71.
Manually Reinstalling Drivers
1 After copying the required driver files to your hard drive, click the Start button and right-click My
Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver (for example, Modems or
Infrared devices).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously copied the driver files.
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state without
affecting data files.
•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer.
NOTE: Dell PC Restore is available only on computers purchased in certain regions.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer
to an earlier operating state (without affecting data files) if changes to the hardware, software, or other
system settings have left the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore. To access help, see "Finding Information" on page 9.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you
set your Dell™ computer to the Windows Classic view.
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71
Creating a Restore Point
1 Click the Start button and click Help and Support.
2 Click System Restore.
3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 70) to resolve the
problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→Accessories→System Tools, and then click
System Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
5 Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and then the
computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo
the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→Accessories→System Tools, and then click
System Restore.
2 Click Undo my last restoration and click Next.
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Solving Problems
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.
Using Dell PC Restore by Symantec
NOTE: Dell PC Restore is available only on computers purchased in certain regions.
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore
restores your hard drive to the operating state it was in when you purchased the computer. Any programs or
files added since you received your computer—including data files—are permanently deleted from the hard
drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on.
If possible, back up all data before using PC Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers
installed after you received your computer. If possible, back up the data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
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73
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly configured,
you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and
click Next.
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Solving Problems
Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turning Off Your Computer" (see this page) and
"Before Working Inside Your Computer" (see page 76).
•
You have read the safety information in your Dell™ Product Information Guide.
•
A component can be replaced—or if purchased separately—installed by performing the removal
procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
Small flat-blade screwdriver
•
Phillips screwdriver
•
Small plastic scribe
•
Flash BIOS update (see the Dell Support website at support.dell.com)
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1 Shut down the operating system:
a
Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer.
b
In the Turn off computer window, click Turn off.
The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.
Adding and Replacing Parts
75
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help ensure
your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2 Turn off your computer. See "Turning Off Your Computer" on page 75.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network wall jack.
3 Disconnect any telephone or network cables from the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer.
76
Adding and Replacing Parts
4 Disconnect your computer and all attached devices from their electrical outlets, slide and hold the
battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.
battery-bay latch release
battery
5 Remove the optical drive, if installed, from the optical drive bay. See "Optical Drive" on page 88.
6 Press the power button to ground the system board.
7 Remove any installed PC Cards from the PC Card slot. See "Removing a PC Card or Blank" on page 45.
8 Close the display and turn the computer upside down on a flat work surface.
9 Remove the hard drive. See "Hard Drive" on page 77.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing
of the hard drive.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent data loss, turn off your computer (see page 75) before removing the hard drive. Do not remove
the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system,
drivers, and utilities on the new hard drive.
Adding and Replacing Parts
77
To replace the hard drive in the hard drive bay:
1 Follow the procedures in "Before You Begin" on page 75.
2 Turn the computer over, and remove the hard drive screws.
screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting
Against Electrostatic Discharge" in the Product Information Guide.
3 Slide the hard drive out of the computer.
4 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage
the connector.
5 Slide the hard drive into the bay until it is fully seated.
6 Replace and tighten the screws.
7 Install the operating system for your computer. See "Restoring Your Operating System" on page 71.
8 Install the drivers and utilities for your computer. See "Reinstalling Drivers" on page 70.
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Adding and Replacing Parts
Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive
may be damaged in transit.
hard drive
foam
packaging
Memory
You can increase your computer memory by installing memory modules on the system board.
See "Specifications" on page 93 for information on the memory supported by your computer. Install only
memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 75.
2 Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
Adding and Replacing Parts
79
3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the
memory module cover.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
4 If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.
b
Remove the module from the connector.
memory module
securing clips
(2 per connector)
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Adding and Replacing Parts
NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector
labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert memory modules at a
45-degree angle to avoid damaging the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
5 Ground yourself and install the new memory module:
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
notch
tab
6 Replace the memory module cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may
damage your computer.
Adding and Replacing Parts
81
7 Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
8 Reinstall the hard drive. See "Hard Drive" on page 77.
9 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.
Modem
If you ordered the optional modem at the same time that you ordered your computer, the modem is
already installed
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 75.
2 Turn the computer over, loosen the captive screws on the modem cover, and then remove the
modem cover.
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Adding and Replacing Parts
3 Remove the existing modem:
a
Remove the screw securing the modem to the system board, and set it aside.
b
Pull straight up on the attached pull-tab to lift the modem out of its connector on the system
board, and disconnect the modem cable.
screw
modem cable
pull-tab
modem
system board connector
4 Install the replacement modem:
a
Connect the modem cable to the modem.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
b
Align the modem with the screw holes and press the modem into the connector on the
system board.
c
Replace the screw that secures the modem to the system board.
5 Replace the modem cover.
Adding and Replacing Parts
83
Wireless Mini PCI Card
If you ordered a Mini PCI card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 75.
2 Remove the hinge cover. See "Hinge Cover" on page 89.
3 Remove the keyboard. See "Keyboard" on page 90.
4 If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card, remove the
existing card:
a
Disconnect the Mini PCI card from any attached cables.
b
Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.
c
Lift the Mini PCI card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
Mini PCI card
metal securing
tabs (2)
84
Adding and Replacing Parts
5 Install the replacement Mini PCI card:
a
Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into
the connector until it clicks.
NOTICE: To avoid damaging the Mini PCI card, never place cables under the card.
b
Connect the antenna cables to the Mini PCI card.
Mini PCI card
antenna cables
Adding and Replacing Parts
85
Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1 Follow the procedures in "Before You Begin" on page 75.
2 Remove the hinge cover. See "Hinge Cover" on page 89.
3 Remove the keyboard. See "Keyboard" on page 90.
4 Insert a plastic scribe into the guide on the side of the coin-cell battery compartment, and pop the
battery out.
coin-cell battery
When you replace the battery, insert it at a 30-degree angle under the clip with the positive (identified by a
plus [+] symbol) side up, and then push it into place.
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Adding and Replacing Parts
Display
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1 Follow the procedures in "Before You Begin" on page 75.
2 Remove the hinge cover. See "Hinge Cover" on page 89.
3 Remove the four screws securing the display.
4 Disconnect the antennae cables (pull to separate the connectors).
5 Remove the grounding wire screw.
6 Disconnect the display cable, using the pull-tab.
grounding wire screw
display cable pull-tab
display cable trough
antenna cables
screws (4)
antenna cable clip
display cable connector
on system board
7 Lift the display up and away from the computer.
Adding and Replacing Parts
87
When you replace the display, ensure that the display cable is lying flat in the display cable trough and
securely tucked underneath the tabs.
Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip.
Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1 Turn the computer over.
2 Remove the optical-drive security screw.
3 Insert a scribe into the notch and push it to the side to release the drive from the bay.
optical drive
notch
4 Slide the drive out of the bay.
88
Adding and Replacing Parts
optical-drive security screw
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1 Follow the procedures in "Before You Begin" on page 75.
2 Remove the hinge cover.:
a
Open the display all the way (180 degrees) so that it lies flat against your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
b
Insert a scribe in the indent to lift the hinge cover on the right side.
c
Ease the hinge cover up, moving from right to left, and remove it.
NOTE: When replacing the hinge cover, first insert the left edge and then press from left to right until the cover
snaps into place.
hinge cover
Adding and Replacing Parts
89
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1 Follow the procedures in "Before You Begin" on page 75.
2 Open the display.
3 Remove the hinge cover. See "Hinge Cover" on page 89.
4 Remove the keyboard:
a
Remove the two screws at the top of the keyboard.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful
when removing and handling the keyboard.
b
Lift up the keyboard and hold it up and slightly forward to allow access to the keyboard connector.
c
Pull up on the keyboard connector pull-tab to disconnect the keyboard connector from the
system board.
screws (2)
keyboard
tabs (5)
keyboard connector pull-tab
system board connector
90
Adding and Replacing Parts
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the front edge of
the keyboard into the palm rest, and then secure the keyboard in place.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
If you ordered a card with Bluetooth wireless technology with your computer, it is already installed.
1 Follow the procedures in "Before You Begin" on page 75.
2 If you have not already removed the battery, do so now.
Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the
battery from the bay.
3 Open the card door and remove it from the computer.
4 Pull the card out of the compartment so that you can disconnect the card from its cable and remove it
from the computer.
5 To replace the card, connect the card to the cable and then carefully insert it into the compartment.
6 Replace the card door by inserting the small center tab into the notch at the base of the compartment
and snapping the card into place.
cable
card door
card
Adding and Replacing Parts
91
92
Adding and Replacing Parts
Appendix
Specifications
Processor
Processor type
Intel® Pentium® M or Intel Celeron® M
L1 cache
32 KB
L2 cache
1 MB, 2 MB
External bus frequency
400 MHz and 533 MHz
System Information
System chip set
Intel 915GM or Intel 915PM
Data bus width
64 bits
DRAM bus width
Dual channel (2) 64-bit busses
Processor address bus width
32 bits
Flash EPROM
1 MB
Graphics Bus
PCI-E X16
PCI bus
32 bits
PC Card
CardBus controller
Ricoh R5C841
PC Card connector
one (supports one Type I or Type II card)
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Memory
Memory module connector
two user-accessible SODIMM connectors
Memory module capacities
256 MB, 512 MB, and 1 GB
Appendix
93
Memory (continued)
Memory type
1.8-V SODIMM DDR-2
Minimum memory
256 MB
Maximum memory
2 GB
Ports and Connectors
Audio
microphone connector, stereo
headphone/speakers connector
IEEE 1394a
4-pin serial connector
Mini PCI
one Type IIIA Mini PCI card slot
Modem
RJ-11 port
Network adapter
RJ-45 port
S-video TV-out
7-pin mini-DIN connector (optional S-video
to composite video adapter cable)
USB
four 4-pin USB 2.0-compliant connectors
Video
15-hole connector
SDI/O
one slot
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC’97 bus
Network adapter
10/100 Ethernet LAN on system board
Wireless
internal Mini PCI Wi-Fi and Bluetooth®
wireless technology support
Video
Video type:
94
integrated on system board
Data bus
PCI
Video controller
Intel 915 GM
Video memory
Up to 64 MB of shared memory
LCD interface
LVDS
TV support
NTSC/PAL
Appendix
Video (continued)
Video type:
discrete video card
Data bus
PCI Express X16
Video controller
ATI Mobility Radeon X300
Video memory
64 MB and 128 MB
LCD interface
LVDS
TV support
NTSC or PAL in S-video and composite
modes
Audio
Audio type
AC’97 (Soft Audio)
Audio controller
Stereo conversion
18-bit (analog-to-digital and digital-to-analog)
Interfaces:
Internal
PCI bus/AC’97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
two 4-ohm speakers
Internal speaker amplifier
1-W channel into 4 ohms
Volume controls
keyboard shortcuts, program menus, media
control buttons
Audio controller
Sigmatel STAC9751 AC’97 Codec
Display
Type (active-matrix TFT)
15.4-inch WXGA, WSXGA+, and WUXGA
Dimensions:
Height
222.5 mm (8.8 inches)
Width
344.5 mm (13.6 inches)
Diagonal
391.2 mm (15.4 inches)
Maximum resolutions:
WXGA
1280 x 800 at 16.7 million colors
WSXGA+
1680 x 1050 at 16.7 million colors
WUXGA
1920 x 1200 at 16.7 million colors
Appendix
95
Display (continued)
Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal
±65° (WSXGA+, WUXGA)
±40° (WXGA)
Vertical
±50° (WSXGA+, WUXGA)
+10°/–30° (WXGA)
Pixel pitch:
WXGA
0.258 mm
WSXGA+
0.197 mm
WUXGA
0.173 mm
Power consumption (panel with
backlight) (typical)
Controls
6.0 W (maximum)
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
73.0-mm (2.9-inch) sensor-active area
Height
42.9-mm (1.7-inch) rectangle
Battery
Type
9-cell "smart" lithium ion
6-cell "smart" lithium ion
Dimensions:
96
Depth
88.5 mm (3.5 inches)
Height
21.5 mm (0.8 inch)
Width
139.0 mm (5.5 inches)
Appendix
Battery (continued)
Weight
0.4 kg (0.9 lb) (9 cell)
0.3 kg (0.6 lb) (6 cell)
Voltage
14.8 VDC
Charge time (approximate):
Computer off
Operating time
2 hours
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions. See "Power Problems" on
page 63.
See "Using a Battery" on page 27 for more
information on battery life.
Life span (approximate)
500 discharge/charge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Coin-cell battery
CR-2032
AC Adapter
Input voltage
90–264 VAC
Input current (maximum)
1.7 A
Input frequency
47–63 Hz
Output current
4.5 A (maximum at 4-second pulse);
3.5 A (continuous)
Output power
65 W
Rated output voltage
19.5 VDC
Dimensions:
Height
27.9 mm (1.1 inches)
Width
58.4 mm (2.3 inches)
Depth
133.9 mm (5.6 inches)
Weight (with cables)
0.4 kg (0.9 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Appendix
97
Physical
Height
38 mm (1.5 inches)
Width
354 mm (13.9 inches)
Depth
260 mm (10.2 inches)
Weight (with 6-cell battery):
Configurable to less than
3.08 kg (6.8 lb)
Environmental
Temperature range:
Operating
0° to 40°C (32° to 104°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.9 GRMS
Storage
1.3 GRMS
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
98
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Appendix
Using the System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in system setup, thus
overriding options that you set through system setup. (An exception is the External Hot Key option, which you can
disable or enable only through system setup.) For more information on configuring features for your operating
system, see the Windows Help and Support Center. To access help, see "Finding Information" on page 9.
The system setup screens display the current setup information and settings for your computer, such as:
•
System configuration
•
Basic device-configuration settings
•
System security and hard-drive password settings
•
Power management settings
•
Boot (start-up) configuration and display settings
•
Docking-device settings
•
Wireless control settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change
the system setup settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screen
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo
appears, continue to wait until you see the Windows desktop. Then shut down your computer and
try again.
System Setup Screen
The system setup screen consists of three windows of information. The window on the left contains an
expandable hierarchy of control categories. If you select (highlight) a category (such as System, Onboard
Devices, or Video) and press <Enter>, you can show or hide the related subcategories. The window on the
right contains information about the category or subcategory selected in the window on the left.
The window at the bottom tells you how to control system setup with key functions. Use these keys to select
a category, modify its settings, or exit system setup.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Appendix
99
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the
operating system. You can control the boot sequence and enable/disable devices using the Boot Order page
of system setup.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 100.
The Boot Order page displays a general list of the bootable devices that may be installed in your computer,
including but not limited to the following:
•
Diskette Drive
•
Internal HDD
•
USB Storage Device
•
CD/DVD/CD-RW drive
•
Modular bay HDD
NOTE: Only devices that are preceded by a number are bootable.
During the boot routine, the computer starts at the top of the list and scans each enabled device for the
operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then
enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded
by a number; disabled items are not preceded by a number.
•
To reorder a device in the list, highlight the device and press either <u> to move the device up the list
or <d> to move a device down the list.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure
to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1 Shut down the computer through the Start menu.
2 Connect the computer to an electrical outlet.
3 Turn on the computer. When the DELL logo appears, press <F2> immediately. If you wait too long
and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
4 When the boot device list appears, highlight the device from which you want to boot and press
<Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
100
Appendix
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and hardware
drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate
functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted
technical support, online technical support is available at support.dell.com. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1.
Support for third-party software and peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory
Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support
service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell
limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,
third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are installed
on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic
modems, docking stations/port replicators, networking products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not
under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital
devices. To determine which classification applies to your computer, examine all FCC registration labels
located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards
themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class
A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or
the FCC logo, ( ), your computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that
FCC regulations provide that changes or modifications not expressly approved by Dell could void your
authority to operate this equipment.
Appendix
101
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause
undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation
of this equipment in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause
interference with radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with
FCC regulations:
•
Model number: PP12L
•
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
102
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision,
and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is prohibited.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, technical support specific to Dell XPS portable computers is available at a separate
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
portable computers, you may contact Dell through the technical support number listed and your call will be
routed appropriately.
Appendix
103
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: us_latin_services@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
Aruba
General Support
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
0-810-444-3355
toll-free: 800-1578
International Access Code: 0011 E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Country Code: 61
City Code: 2
Home and Small Business
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care (after sales)
104
Appendix
toll-free 1-333-55(option 3)
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Technical Support for XPS portable computers only
0820 240 530 81
Home/Small Business Technical Support for all
other Dell computers
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 32
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Technical Support for XPS portable computers only
02 481 92 96
Technical Support for all other Dell computers
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Technical Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
British Virgin Islands
General Support
0800 90 3355
0800 90 3390
toll-free: 1-866-278-6820
Appendix
105
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Technical Support (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Sales, Customer Support, and Technical Support
Country Code: 56
City Code: 2
106
Appendix
toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Appendix
107
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/dk/da/emaildell/
Country Code: 45
Technical Support for XPS portable computers only
7010 0074
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: support.euro.dell.com/fi/fi/emaildell/
Country Code: 358
Technical Support
09 253 313 60
City Code: 9
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
108
Appendix
toll-free: 1-866-278-6821
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support for XPS portable computers only
0825 387 129
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS portable computers only
06103 766-7222
City Code: 6103
Technical Support for all other Dell computers
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Appendix
109
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: apsupport@dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India
toll-free: 1-866-540-3355
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
110
Appendix
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Technical Support for XPS portable computers only
1850 200 722
City Code: 1
Technical Support for all other Dell computers
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
0870 906 0010
1850 200 982
0870 907 4499
Ireland Sales
U.K. Sales (dial within U.K. only)
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
02 577 821
1-800-682-3639
Appendix
111
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Technical Support
toll-free: 080-200-3800
Country Code: 82
Technical Support (Dimension, PDA, Electronics
and Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
City Code: 2
112
Appendix
Fax
2194-6202
Switchboard
2194-6000
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Technical Support
Country Code: 352
Home/Small Business Sales
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
toll-free: 0800 105
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country Code: 60
City Code: 4
Appendix
113
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS portable computers only
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
114
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Country Code: 64
Nicaragua
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Care
toll-free: 0800-289-335
(option 3)
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
General Support
001-800-220-1006
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/no/no/emaildell/
Country Code: 47
Technical Support for XPS portable computers only
815 35 043
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Panama
Appendix
115
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Country Code: 65
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
116
Appendix
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Appendix
117
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/se/sv/emaildell/
Country Code: 46
Technical Support for XPS portable computers only
0771 340 340
City Code: 8
Technical Support for all other Dell products
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
20 140 14 44
Technical Support for XPS portable computers only
0848 33 88 57
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Customer Care
toll-free: 00801 60 1250
(option 5)
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
118
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
City Code: 1344
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for XPS portable computers only
0870 366 4180
Technical Support (direct and general) for all other
products
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
Uruguay
General Support
0870 907 4006
toll-free: 000-413-598-2521
Appendix
119
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Technical Support (Dell TV, Printers, and
Projectors) for Relationship customers
toll-free 1-877-459-7298
Consumer (Home and Home Office) Technical
Support for all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
120
Appendix
Index
A
C
D
audio connectors, 18
CardBus technology
PC Cards, 43
Dell
contacting, 101
support policy, 101
support site, 10
audio device
connecting, 34
audio. See speakers
B
battery
charge gauge, 22, 28
charging, 29
checking the charge, 28
description, 21
installing, 30
low-battery warning, 29
performance, 27
power meter, 28
removing, 30
storing, 30
blanks
PC Cards, 43
removing, 45
Bluetooth wireless technology
card
device status light, 16
installing, 91
boot sequence, 100
CD drive
problems, 53
CD-RW drive
problems, 53
Dell Diagnostics, 51
CDs, 31
Dell Premier Support
website, 9-10
Check Disk, 54
coin-cell battery
replacing, 86
computer
crashes, 60
restore to previous operating
state, 71
slow performance, 56, 61
specifications, 93
stops responding, 60
conflicts
software and hardware
incompatibilities, 74
connecting
audio device, 34
TV, 34
copying CDs
helpful tips, 32
how to, 31
copying DVDs
helpful tips, 32
how to, 31
Dell MediaDirect, 15, 33
device status lights, 14
diagnostics
Dell, 51
display
description, 13-14
removing, 87
display latch, 13
display settings for a TV
enabling in Windows XP, 37
documentation
help file, 9
online, 10
Setup Diagram, 9
System Information Guide, 9
Dolby headphones
setting up, 37
drivers
about, 69
identifying, 70
reinstalling, 70
Index
121
122
Index
drives
problems, 53
See hard drive
DVD drive
problems, 53
Help and Support Center, 11
M
help file, 9
hinge cover
removing, 89
media control buttons
description, 15
play/pause/Dell
MediaDirect, 15, 33
I
memory
installing, 79
removing, 80
DVDs, 31
E
error messages, 56
IEEE 1394 connector
description, 18
problems, 58
Internet connection, 23
IRQ conflicts, 74
F
memory/modem cover
description, 22
messages
error, 56
Microsoft Windows label, 10
fan
description, 17, 22
FCC notice, 101
Finding Information
documentation, 9
floppy drive
connecting to a USB
connector, 18
K
keyboard
description, 16
numeric keypad, 39
problems, 58
removing, 90
shortcuts, 40
keyboard status lights
description, 16
H
hard drive
description, 22
problems, 54
replacing, 77
returning to Dell, 79
hardware
conflicts, 74
Hardware Troubleshooter, 74
keypad
numeric, 39
L
labels
Microsoft Windows, 10
Service Tag, 10
Mini PCI card
installing, 84
modem
installing, 82
modem connector
description, 19
monitor. See display
N
network
problems, 62
network connector
description, 19
O
operating system
reinstalling Windows XP, 71
optical drive
description, 18
122
Index
optical drive bay
description, 22
optical-drive-tray eject
button
description, 18
P
PC Card slot
description, 19
PC Cards
blanks, 43, 45
CardBus technology, 43
extended, 43
installing, 43
removing, 45
slots, 43
types, 43
wireless network adapter, 43
PC Restore, 73
power
line conditioners, 25
problems, 63
protection devices, 25
surge protectors, 25
UPS, 25
power light
conditions indicated by, 63
printer
cable, 24
connecting, 24
problems, 64
USB, 24
problems
blue screen, 60
CD drive, 53
CD-RW drive, 53
computer crashes, 60
computer does not start up, 59
computer stops responding, 60
conditions indicated by power
light, 63
conflicts, 74
Dell Diagnostics, 51
drives, 53
DVD drive, 53
error messages, 56
hard drive, 54
IEEE 1394, 58
keyboard, 58
lockups, 59
network, 62
power, 63
printer, 64
program crashes, 60
program stops responding, 60
programs and Windows
compatibility, 60
restore to previous operating
state, 71
scanner, 65
slow computer
performance, 56, 61
software, 59-61
sound and speakers
spyware, 56, 61
technical support policy, 101
video and display, 68
Q
QuickSet, 28, 33, 40
R
RAM. See memory
regulatory notice
FCC, 101
reinstalling
Windows XP, 71
S
safety instructions, 9
scanner
problems, 65
screen. See display
Secure Digital I/O slot, 19
security cable slot
description, 17
Service Tag, 10
Setup Diagram, 9
software
conflicts, 74
problems, 60-61
sound
volume
sound. See speakers
speakers
description, 15
volume
Index
123
124
Index
specifications, 93
spyware, 56, 61
support
contacting Dell, 101
policy, 101
S-video TV-out connector
connecting a TV, 34
description, 20
System Restore, 71
system setup program
commonly used options, 99
purpose, 99
screens, 99
viewing, 99
T
technical support
policy, 101
telephone numbers, 101
touch pad, 42
customizing, 42
description, 15
troubleshooting
conflicts, 74
Dell Diagnostics, 51
external keyboard
problems, 58
Hardware Troubleshooter, 74
Help and Support Center, 11
restore to previous operating
state, 71
TV
connecting, 34
enabling display settings in
Windows XP, 37
U
uninterruptible power supply.
See UPS
UPS, 25
USB connectors
description, 20
124
Index
V
video
problems, 68
video connector
description, 20
W
warranty, 9
Windows XP
Device Driver Rollback, 70
enabling display settings for a
TV, 37
Hardware Troubleshooter, 74
Help and Support Center, 11
PC Restore, 73
Program Compatibility
Wizard, 60
reinstalling, 71
System Restore, 71
wireless network, 48
wireless network adapter
PC Cards, 43
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