DirecWay | DW4000 | Installation guide | DirecWay DW4000 Installation guide

Installation Guide
for Indoor Equipment
and Software
DW4000
Release 4.2.1
Copyright © 2002 and 2003, Hughes Network
Systems, Inc., a wholly owned subsidiary of
Hughes Electronics Corporation.
All rights reserved. This publication and its
contents are proprietary to Hughes Network
Systems, Inc., a wholly owned subsidiary of
Hughes Electronics Corporation. No part of
this publication may be reproduced in any form
or by any means without the written permission
of Hughes Network Systems, Inc., 11717
Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, Inc. has made
every effort to ensure the correctness and
completeness of the material in this document.
Hughes Network Systems, Inc. shall not be
liable for errors contained herein. The
information in this document is subject to
change without notice. Hughes Network
Systems, Inc. makes no warranty of any kind
with regard to this material, including, but not
limited to, the implied warranties of
merchantability and fitness for a particular
purpose.
DIRECWAY service, sold separately from
hardware, is available in the contiguous United
States and its usage is subject to the Fair
Access Policy. Some systems require
professional installation. Speeds may vary;
visit www.mydirecway.com for more details.
Hughes Network Systems, Inc. (d.b.a.
"HUGHES") and DIRECWAY and the logo
design are units and trademarks of Hughes
Electronics Corp.
Trademarks
All trademarks, marks, names, or product
names referenced in this publication are the
property of their respective owners, and
Hughes Network Systems, Inc. neither
endorses nor otherwise sponsors any such
products or services referred to herein.
Safety information
Cautions and notes, defined as follows, are
used throughout this guide to help you become
familiar with possible safety and equipment
hazards.
CAUTION
Indicates a hazard or unsafe
practice that might result in
moderate or minor personal injury.
CAUTION
Indicates a hazard or unsafe
practice that might result in
property damage.
Note:
A note presents additional
information.
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Release 4.2.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Antenna and outdoor equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Organization of this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Upgrading to a new release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Upgrade scenarios and required actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Note your ISP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Uninstall procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Professional installation or service requirement . . . . . . . . . . . . . . . . . . . . . . . . . 14
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The five-step installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
The two different power supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
.The two satellite modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Assembling the satellite modem components . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Registering your system for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Recommissioning the system for a new install . . . . . . . . . . . . . . . . . . . . . . . . 27
Recommissioning the system for an upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . 28
Surfing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Verifying connection through the satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
DIRECWAY help tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
The Antenna Pointing - Transmitter screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting the modem lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuring Microsoft Internet Explorer and Outlook Express. . . . . . . . . . . . . . 45
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Other help resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Contents
i
Accessing the user guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Getting Started help tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
The DIRECWAY Navigator icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
DIRECWAY Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
myDIRECWAY.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using DW email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Manage Email Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configure Email Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
What is the difference between WebSetup and registering? . . . . . . . . . . 65
What is the difference between DIRECWAY and DirecPC?. . . . . . . . . . 65
What do I do if my DW icon doesn't appear in the system tray? . . . . . . . 66
What geographic area is covered by the service? . . . . . . . . . . . . . . . . . . . 66
Where can I get the latest version of the software? . . . . . . . . . . . . . . . . . 66
Can I use the same dish for DIRECWAYand DIRECTV?. . . . . . . . . . . . 66
Why must the satellite dish be professionally installed? . . . . . . . . . . . . . 66
If the system transmits and receives, why do I need a modem? . . . . . . . . 67
What are the causes of interference in the operation of my system? . . . . 67
How can I add more e-mail accounts after commissioning? . . . . . . . . . . 67
Why does Windows ask for a password each time I restart my computer now
that I installed the software? How can I change this?. . . . . . . . . . . . . . . . 68
How do I install Dial-up Networking? . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
What is Automatic Cross Polarization (ACP)? . . . . . . . . . . . . . . . . . . . . 71
Why is the Turbo Internet Properties screen displayed when I try to access
the Internet in terrestrial mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
How can I ensure that the system will fall back to a modem? . . . . . . . . . 74
Correcting the modem detection failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Customer remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Disclaimer of warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
ii
Contents
Introduction
1
This guide explains how to set up your
DIRECWAY Two-Way system. This system
receives data from, and transmits data to, the
satellite for access to the Internet. It uses a receive
modem to receive data and a transmit modem to
transmit data. Figure 1 illustrates the modems.
Receive modem
Transmit modem
Figure 1: The two-way system modems
Release 4.2.1
The major new features for this release are:
Getting Started - a quick start guide that
introduces you to DIRECWAY and helps you start
using your service. You can find out about new
features, useful information, and support resources.
This guide is first displayed as a Welcome Page at
the conclusion of installation and is available later
at any time through a link on the desktop.
TurboPage - speeds up web browsing by
performing a prefetch of subpages to eliminate
satellite round trip delays.
Satellite-based Commissioning - eases the
registration process by eliminating the need to use
a phone line. This enables your installer to set up
your equipment faster.
Introduction
1
Antenna and outdoor The indoor modems connect to the satellite through
equipment an antenna and outdoor equipment as shown in
Figure 2
Note: Professional installation and service of your
two-way system satellite dish assembly is required
by the Federal Communications Commission.
Antenna and
outdoor equipment
G-26080 F
07/10/03
Figure 2: Typical antenna and outdoor equipment
2
Introduction
Organization of
this manual
• Pre-installation, on page 5, describes software
and hardware preparation.
• Upgrading to a new release, on page 7,
describes when to uninstall previous releases
• Installing the system, on page 13, describes
the step-by-step installation process
• FAQs, on page 57, provide answers to
frequently asked questions.
Note: To receive the latest information not
contained in this manual, read the ReadMeFirst
packaged with the installation CD before you use
the DIRECWAY software.
System
requirements
Please verify that your computer system meets the
following requirements before proceeding.
• Pentium II with a 333 MHz processor or better
• Windows 98 Second Edition (SE), Windows
Millennium (Me), Windows 2000 Professional,
or Windows XP
• 64 MB RAM (98 SE and Me), 128 MB RAM
(Windows 2000 and XP)
• 800x600 pixel display or better
• CD-ROM drive
• PCI or AGP video adapter
• 20 MB free hard disk space
• Available USB port
• 56 kbps modem
• Analog telephone line for system setup
(optional)
Introduction
3
Related
documentation
Installation of this product requires the use of one
or more of the following antenna or outdoor unit
manuals:
• DIRECWAY Satellite Dish Installation Guide
Model: DW4000 Two-Way Ku Antenna for
Enterprise Mounts, Model AN6-074 (HNS
1032914-0001)
• DIRECWAY Satellite Dish Installation Guide
Model: DW4000 Two-Way Ku Antenna for
Enterprise Mounts, Model AN4-074 (HNS
1033833-0001)
• DIRECWAY Outdoor Unit Installation Guide
DW 4000-098 DW 4000-120 (HNS
1032025-0001)
• .89/.98M Ku-Band Rx/Tx Series 1892/1982
Antenna System Assembly Manual (Prodelin
4906-629)
• 1.2m Ku-Band Rx/Tx Series 1132 Antenna
System (Prodelin 4906-630)
4
Introduction
Pre-installation
2
Hardware
• When assembling the system, place the receive
modem on top of the transmit modem to aid
heat dissipation.
• Use a surge protector to protect against
electrical power surges.
• Do not connect the receive modem to the USB
port on your computer prior to beginning the
software installation. The software prompts
you when it is time to do this.
• For two-way operation, the only time you need
to use a telephone modem is during the
WebSetup portion of the software installation
(with the exception of using dial-up as a
backup).
• Previous releases of DirecPC system
hardware (such as PCI card or DVB USB
modems) cannot coexist with the satellite
DIRECWAY modems and must be uninstalled.
Software
• Always back up your computer system prior to
upgrading or installing new software.
• Verify that all applications are closed prior to
beginning the software installation.
• In this manual, DW refers to the navigation
icon in the Windows system. It is circled in
Figure 3.
Pre-installation
5
Note: The navigation icon may have a
different appearance depending on your system
provider.
Figure 3: The DW icon
• If you are installing the system for the first
time, or are upgrading an earlier version of
release 4.0, proceed to Installing the system on
page 13. If releases of system software prior to
release 4.0 (including Powered By partner
releases prior to 4.0) are installed on your
computer, you must uninstall them before
installing the current release. See Upgrading to
a new release on page 7.
6
Pre-installation
Upgrading to a new release
3
If this is a new installation, go to Installing the
system on page 13.
If you are upgrading from any version of release
4.0, go to Installing the system on page 13.
If you are upgrading from any version of release
3.0 or lower, complete all the instructions in this
chapter.
Previous releases of DirecPC system hardware
must be uninstalled.
Upgrade scenarios
and required
actions
Your Windows configuration determines how you
perform the software installation. The table below
describes the various upgrade scenarios and the
actions you must perform.
Upgrade scenario
Upgrade solution/action
This is the first time you are installing
the system, or you have an earlier
version of release 4.0 installed.
Proceed to Installing the system on page 13.
You have a previous release of the
DirecPC software (3.0 or lower)
installed on Windows 98 Second
Edition (SE), Millennium (Me), or 2000
Professional.
You must uninstall the previous release of the
software and hardware completely before
installing the current release. Complete the
steps described in this section.
You have a previous release of the
DirecPC software (3.0 or lower)
installed on Windows 95, 98 (first
edition), or NT.
The current software supports Windows 98 SE,
Millennium, 2000 Professional, and XP.
You have two options:
• Uninstall the previous release of the software
and then upgrade your operating system to
either Windows 98 SE, Me, 2000
Professional, or XP.
• Perform a new installation of Windows 98 SE,
Me, 2000 Professional, or XP then proceed
with current release installation. A new
installation consists of formatting your hard
disk, which removes all software.
Backup your hard disk before formatting.
Upgrading to a new release
7
Note your ISP
information
It is important that you record your Internet service
provider (ISP) account information before
uninstalling the software. This information may be
required during the installation of your new
software. To obtain the information, right-click the
NAV icon in the system tray figure as shown in
Figure 4. Then select Turbo Internet Properties.
1. Under the Dialup Properties tab find the ISP
Access phone number.
ISP Access Phone
Number
2. Under the Protocols Properties tab find your
User Name.
User Name
You need to know your password.
Uninstall
procedure
1. If you have a previous release (3.0 or lower) of
software running, right click the NAV icon. A
menu appears. See Figure 4.
NAV icon
Figure 4: Right-clicking NAV
8
Upgrading to a new release
2. Select Close to close the Navigator program.
3. Select Start→Setting→Control Panel and
double click the Add/Remove Programs icon.
See Figure 5.
Add/Remove
Programs
Figure 5: Double-clicking the Add/Remove Programs icon
Note: The figures in this manual may differ
somewhat from what you see on your screen.
This is because of the differences between
operating systems.
4. The Add/Remove Programs Properties
window is displayed (see Figure 6). In the
Install/Uninstall tab, select DirecPC.
Upgrading to a new release
9
5. Click the Add/Remove button to remove the
program.
Note: In Windows 2000 Professional, the
Add/Remove screen is slightly different. Select
DirecPC under Currently installed programs
and then click Change/Remove.
Install/Uninstall
Tab
Select
DirectPC
Add/Remove
button
Figure 6: Removing the software
6. After the uninstall process is over, the
operating system will ask if you want to restart
the computer. Click No. Do not click Yes.
Manually shut down the computer by selecting
Start→Shut Down.
10
Upgrading to a new release
7. With the computer powered down, manually
remove the old satellite modem receiver
(which may have been either a PCI card or
USB modem receiver). This prevents the
computer from asking to install the old satellite
modem receiver upon restart.
– You must open your computer to manually
remove the PCI satellite adapter card from
the PCI slot. Ground yourself and remove
the card following the instructions that came
with your computer.
– To remove your old satellite modem
receiver, disconnect the USB cable from the
back of the computer.
Upgrading to a new release
11
12
Upgrading to a new release
Installing the system
4
Note: Before installing any part of your
DIRECWAY system, please read the ReadMeFirst
document and print the user guides from the
Installation CD to aid you during installation. The
ReadMeFirst file may have updates made after this
and other guides were released.
This chapter addresses the following installation
topics:
• Professional installation or service requirement
on page 14
• Items required for installation on page 15
• The five step installation process on page 16
• The two different power supplies on page 17
• The two satellite modems on page 17
• Assembling the satellite modem components
on page 18
• Installing the software on page 21
• Registering your system for service on
page 25, including:
– Commissioning your system using either
Satellite Based Commissioning or Dial-Up
Commissioning
– Entering the Site Account Number (SAN)
– Creating e-mail accounts, and
– Viewing the DIRECWAY Getting Started
help tool
• The DIRECWAY Help tools on page 40
• Surfing on page 38
• The Antenna Pointing-Transmitter screens on
page 42
• The modem lights pattern on page 43
• Configuring Microsoft Internet Explorer and
Outlook Express on page 45.
Installing the system
13
Professional
installation or
service
requirement
Professional installation and service of the
two-way satellite dish assembly is required by
the Federal Communications Commission.
The two-way satellite dish assembly must be
installed in a location or manner not readily
accessible to children.
The two-way satellite dish assembly must be
installed at least 5 feet (1.5 meters) above ground
level or any nearby surface on which a person
could sit or stand.
CAUTION
• The two-way satellite dish assembly emits
radio frequency energy when in the transmit
mode.
• Unplug indoor power connection before
performing maintenance or adding
upgrades to any satellite dish components.
• To avoid risk of injury, do not place head or
other body parts between feed horn and
reflector when system is operational.
Prohibited area
(when operational)
14
Installing the system
Items required for
installation
You need all the items shown below. They are in
your software installation kit or in a small box
inside your satellite dish box.
These items are in your software installation kit
rst
eFi
dM
Rea
Installation CD and ReadMeFirst guide
These items are packaged in a small box inside your antenna box
Clips
Receive modem
Transmit modem
AC cord
USB cable
DC cord
Power supply
Transmit modem cable
Figure 7: Items required for installation
Note: All user guides are on the installation CD.
HNS recommends that you print all of the guides
that are applicable to your equipment before you
start installation. The ReadMeFirst document will
have the latest information on your product.
Installing the system
15
The five-step
installation
process
Installing the two-way system is a five-step
process:
1. Have a professional satellite system installer
assemble, install, and point your satellite dish
and run the cables from the outside
components to the inside components. The
installer fine-tunes your satellite dish for
transmission operations to ensure that no
interference is caused to other satellite users.
2. You or the professional installer assembles the
satellite modem components on page 18.
3. You or the professional installer installs the
software on page 21.
4. You or the professional installer registers your
account on page 25.
5. Power up and surf.
The professional installer performs the entire
installation with your permission. If you would
rather install the software yourself, the professional
installer coaches you through the process.
See page 45 for instructions on how to configure
e-mail and optimize your browser.
You need to have an analog telephone modem
connection to register the system. After installation
the telephone modem is not needed but can be used
as a backup.
Notes: The receive modem must be installed
on top of the transmit modem.
Because this satellite dish is transmit capable,
it must be professionally installed.
Do not connect the USB cable to the computer
until instructed to do so during software
installation. Make sure your professional
installer labels your receiver coaxial cable and
your transmitter coaxial cable.
16
Installing the system
The two different
power supplies
Verify that you are using the correct power supply.
For the two-way system, the part number should be
either P/N:1029075-0001 (domestic use only) or
1030875-0001 (domestic and international use).
See Figure 9.
If your power supply part number is P/N:
1029076-0001, you have the wrong power supply
(it can only be used with the one-way system). Call
customer service for help
CAUTIONS
• When power needs to be removed from the
receive modem, ALWAYS unplug the ac
power cord from either the wall outlet, surge
protector, or power strip.
• NEVER pull the power cord from the back of
the receive modem. Doing so could damage
the pins and also cause a short in the
system.
• The power supply with the part number
1029075-0001 is to be used only in the
United States and Canada.
• This unit must be used with 110-volt ac
input.
• Other countries may have different
standards and requirements.
The two satellite
modems
There are two satellite modems: the receive modem
and transmit modem. The receive modem receives
data via satellite. It is labeled Receive on its front
right. The transmit modem transmits data via the
satellite. It is labeled Transmit on its front right.
To aid heat dissipation, install the receive modem
on top of the transmit modem.
Installing the system
17
Assembling the
satellite modem
components
Follow the steps below and refer to the illustrations
on page 18 through page 20 to assemble the
satellite modem components. Remember that the
receive modem goes on top of the transmit modem.
After assembling the components, install the
software.
Note: Do not connect the USB cable to your
computer until instructed to do so during software
installation.
1. Be sure your power supply is not plugged into
your wall outlet, surge protector, or power
strip.
2. Snap the four clips under the feet of the receive
and transmit modems. Mount the clip so that
the mounting tab slides over the feet on the
bottom of the each modem as shown in
Figure 8.
Note: The transmit modem has a hole at the
center of the four feet. The mounting clip tabs
snap into place when they are properly aligned
over this hole.
Figure 8: Install clips
18
Installing the system
3. Connect all cables to the back of your transmit
modem and receive modem. Connect the
power supply DC cord to your receive modem
as well. See Figures 9, 10, and 11. Do not
connect the USB cable to your computer at this
time.
4. Ensure that the ac power cord is tightly
connected to the power supply.
5. Plug the power supply ac power cord into a
110-volt wall outlet, power strip, or surge
protector. The lights on the front of your
receive modem blink between READY and
receive (RX).
6. Make sure the computer modem is connected
to an analog telephone line.
Figure 9: Installing the power supply
Installing the system
19
Note: Do not connect the USB cable to the
computer until instructed to do so during software
installation.
USB
cable
Telephone
cable
Receive
modem
Transmit
modem
AC power
cord
From USB port on computer
Receiver
Cable
DC power cord
DC power
cord
Power
supply
Transmitter
cable
G-26203 C 08/26/03
Figure 10: Receive modem and transmit modem cabling
Receive modem
cable to antenna
Transmit modem
cable to radio
Figure 11: Installing the coaxial cables
20
Installing the system
Installing the
software
1. With Windows running, insert the DIRECWAY
CD into the CD-ROM drive. The installation
screen appears. See Figure 12.
Note: If the installation screen does not
appear, launch Windows Explorer and click
your CD-ROM drive letter. In the window that
appears, double-click Setup to launch the
installation screen.
Figure 12: Installation screen
2. Click Install Software. The Setup screen is
displayed as shown in Figure 13. Click Next.
Figure 13: Setup welcome screen
Installing the system
21
3. When the customer agreement screen appears,
click Yes to accept the agreement.
Figure 14: Customer agreement screen
4. The Device Installation Status screen
appears. See Figure 15.
Figure 15: Device Installation Status screen
22
Installing the system
5. Connect the USB cable to an available USB
port on your computer.
Note: After the USB modem driver is
installed, your system may appear to freeze for
a short time. This is expected and may occur if
the driver takes several seconds to initiate.
Follow the on-screen instructions.
6. During the installation of DIRECWAY,
Windows may ask for the location of certain
system files. Windows groups system files into
sets called cabinet files. The cabinet files have
the .cab extension and may have been
included by your computer manufacturer in the
c:\windows\options\cabs directory.
If you do not have .cab files on your hard
drive you will need to insert the Windows
operating system CD and identify the path to
the .cab files as shown in Figure 16.
If you have a Windows 98SE CD, point to the
Win98 folder.
If you have a Windows ME CD, point to the
Win9x folder.
For example, if your CDROM drive were
labeled D and you were using the Windows
98SE CD, enter d:\win98 when prompted.
Enter the path where your
Windows .cab files reside.
Copy files from box. Note that
in this example the files reside
on the hard disk drive.
Figure 16: Supplying the path to the.cab files
Installing the system
23
7. If Windows found the.cab files on your hard
drive, the installation continues automatically.
If you got the.cab files from a Windows CD,
reinsert the DIRECWAY CD now. A second
installation session may try to start. Exit out of
it and return to the installation already in
progress.
8. Depending on your configuration, your system
may restart after loading the drivers. If you are
prompted to restart your computer, click
Finish. When your system restarts, Microsoft
Networking may display a screen asking you to
log in. Click Cancel or press the keyboard ESC
key to skip the screen. (See FAQ 11 on page 68
to learn how to turn off this screen.)
9. The software installation program is complete.
Click Finish to continue to the registration
program.
Figure 17: Installation completion message
24
Installing the system
Registering your
system for service
After the software installation is complete, you
must register your system for service in order to
activate your system. The method used to do this is
called WebSetup.
During the registration process, WebSetup will
determine the best method to register. The default
is Satellite Based Commissioning, but Dial Up
Commissioning may be selected.
1. WebSetup should automatically appear as
shown in Figure 18. If it does not appear
automatically, select Start →Programs
→DIRECWAY and click WebSetup. For
Windows XP, select Start →All Programs
→DIRECWAY and click WebSetup.
2. Click Next when the WebSetup screen
appears.
Figure 18: Starting WebSetup
Note: During the following steps, you must
verify that all information is complete and
accurate before you click Submit. If you fail to
complete a required field and click Submit, a
message prompts you to go back. However, if
the page times out, you may get a Retry popup
window. Click Retry to continue. If the
program fails to continue, close the screen and
restart WebSetup. Go to step on page 25.
Installing the system
25
3. If you are performing a system
recommission, enter the zip code of your
DIRECWAY location as shown in Figure 19,
click Next, and go to step 9 on page 28.
Figure 19: Entering your zip code for a system recommission
Note: To enter the antenna location manually,
click the checkbox in the above screen and click
Next.
4. If you are performing a system recommission
for a new install, go to Recommissioning the
system for a new install on page 27. If you are
performing a system recommission for an
upgrade installation, go to Recommissioning
the system for an upgrade on page 28.
26
Installing the system
Recommissioning the When the screen shown in Figure 19 is displayed,
system for a new follow the steps given below.
install 5. Enter your zip code and click Next. The screen
shown in Figure 20 appears.
Figure 20: Entering your zip code for a new system commission
6. Select the appropriate satellite from the drop
list and click Next.
Figure 21: Selecting a satellite for commissioning
Installing the system
27
7. If WebSetup determines that Satellite Based
Commissioning can be used, the screen in
Figure 22 appears.
Figure 22: WebSetup selects Satellite Based Commissioning for a new install
8. Go to step 10 on page 29.
Recommissioning the When the screen shown in Figure 19 is displayed,
system for an follow the steps given below.
upgrade 9. If WebSetup determines that Satellite Based
Commissioning can be used, you will see the
screen in Figure 23 if this is the first time
ranging has been done, or Figure 24 if ranging
has been done previously. Click Next and go to
step 13 on page 31.
Figure 23: WebSetup selects Satellite Based Commissioning with ranging
28
Installing the system
Figure 24: WebSetup selects Satellite Based Commissioning for an upgrade
10. If WebSetup fails SBC because of no signal
(Figure 25) or no server response (Figure 26),
do the following:
a. Click Back and retry.
b. If retry fails, use dial-up registration. Click
Next and go to step 11 on page 30.
Figure 25: SBC fails for lack of receive signal
Installing the system
29
Figure 26: SBC fails for lack of SBC server response
11. If you have more than one modem installed on
your computer, WebSetup will prompt you to
select one as shown in Figure 27. WebSetup
connects to the registration server using either
the toll-free number or your ISP connection.
HUGHES recommends that you use the
toll-free account by checking the Use built-in
toll-free account and clicking Next
Figure 27: Selecting a modem and registration access using the toll-free number
30
Installing the system
12. WebSetup next connects to the registration
server as shown in Figure 28.
Figure 28: WebSetup connection progress
13. Regardless of the registration method (Satellite
or Dial-Up) WebSetup now connects to the
registration server and loads the registration
software. Click Next.
Figure 29: WebSetup connected to the registration server.
Installing the system
31
14. You are prompted to scroll down and agree to
the terms of service. Click I Agree.
Figure 30: Agreeing to terms of your DIRECWAY account
15. Enter the Site Account Number (SAN) and
click Continue. Remember that the SAN is
case sensitive.
Figure 31: Entering the Site Account Number (SAN)
32
Installing the system
16. The Welcome screen is displayed. Click
Continue.
Figure 32: The Welcome page is displayed
17. Create an e-mail account by completing the
fields and clicking Create Account. Be sure to
enter your password twice. Before you click
Continue, click Print this page to produce a
record of your account.
Figure 33: Registering e-mail accounts
Installing the system
33
18. Create additional e-mail accounts by
completing the fields and clicking Create
Account. Be sure to enter your password
twice. Before you click Continue, click Print
this page to produce a record of your account.
Notes: You can return to this screen at a later
date to create additional accounts by running
WebSetup. You do not need to create all e-mail
accounts at the same time.
Depending on the service offering you have
selected, the maximum number of e-mail
accounts you can create is five.
Figure 34: Adding additional e-mail accounts
34
Installing the system
19. If WebSetup specified a dial-up account in
step 10 on page 29, create an ISP account by
completing the fields and clicking Create
Account. Be sure to enter your password
twice. Before you click Continue, click Print
this page to produce a record of your account.
See Figure 35.
If WebSetup did not specify a dial-up account
in step 10 on page 29, you will not see this
screen and you should go to step 13 on
page 31.
Figure 35: Creating an ISP account
Installing the system
35
20. WebSetup will display your ISP ID number.
Before you click Continue, click Print this
page to produce a record of your account. You
will not get this screen if you did not select to
create an ISP account.
Figure 36: WebSetup displays the ISP number
21. Figure 37 is displayed when registration is
complete. Click Continue.
Figure 37: Registration is complete
36
Installing the system
22. WebSetup configures your network settings
and software configuration as shown in
Figure 38. Click Next.
Figure 38: WebSetup configuring network settings
23. WebSetup indicates that it is completing the
configuration. Click Restart.
Figure 39: WebSetup completing the configuration
Installing the system
37
24. After restart, WebSetup completes the
configuration and displays the Getting Started
embedded help tool. This tool is always
available to you through an icon on your
desktop. Access Getting Started now or close
the window.
Figure 40: The DIRECWAY Getting Started embedded help tool
Surfing
After you complete WebSetup, the DW icon
appears in the system tray (Figure 41). You cannot
access the Internet without the DW icon appearing.
It could take up to 30 seconds for the DW icon to
appear, during which it may seem that nothing is
happening. Do not take any action. If the icon does
not appear after 30 seconds, restart your computer.
Upon restart, the DW icon should appear in the
system tray. If the icon still does not appear in
system tray, load it manually by selecting Start→
Programs →DIRECWAY and clicking on
38
Installing the system
Navigator. For Windows XP, select Start→All
Programs →DIRECWAY.
Note: The DW icon may have a different
appearance depending on your system supplier.
Figure 41: The DW icon (circled)
You are now ready to surf the Web. Launch a
browser and verify that you can browse in two-way
mode; that is, both send and receive data via
satellite.
Notes: The first time you launch a browser, you
may receive a Page cannot be displayed message.
This is due to a mismatch in timing synchronization
between your system and the satellite signal. If this
happens, simply refresh the browser or close and
relaunch it. The message may also appear if the
computer has been idle for a long period.
Some computers may have a modem detection
problem and be unable to surf. See page 76 for
instructions on how to correct this problem.
Installing the system
39
Verifying connection If you experience problems with starting
through the satellite DIRECWAY, right click the DW icon in the system
tray and select Status. The Status screen will be
displayed with information on the connection and
strength figure.
Figure 42: DIRECWAY status screen
DIRECWAY help
tools
DIRECWAY provides four help tools. See page 57
for a complete description. These tools are:
• User guides in PDF format on the installation
CD-ROM - use Explorer to access the User
Guides folder.
• An embedded Getting Started tool in MS help
format - double-click the DW icon on your
desktop to access this tool.
40
Installing the system
• An embedded Help Files tool in HTML help
format - right click the DW icon in your
system tray to access this tool.
• Online help from myDIRECWAY.com - use
your browser to reach
www.myDIRECWAY.com.
Figure 43: Help Pages main page
These Help tools are best used in the following
manner:
• Access and print all relevant user guides for
installation and operational information.
• Use Getting Started for an initial tour of your
DIRECWAY system.
Installing the system
41
• Use Help Files for optimizing and
troubleshooting your system, identifying
system information, and obtaining contact
information.
• Use myDIRECWAY for the latest online
information about your system.
The Antenna
Pointing Transmitter
screens
The Antenna Pointing - Transmitter screens are
used by your installer when fine tuning the antenna
for radio transmission. Do not use these screens
unless requested by your installer or by
DIRECWAY Customer Service.
CAUTION
Running these tests could disable your
system and may require a service call from
your service provider.
The Antenna Pointing screens, as shown in
Figure 44, are accessible if your setup accesses the
Automatic Cross Polarization (ACP) server. For
details, see What is Automatic Cross Polarization
(ACP)? on page 71.
Figure 44: Antenna Pointing - Transmitter screen
42
Installing the system
Troubleshooting
the modem lights
During normal operation, both receive modem and
transmit modem READY lights are continuously
lit, and the RX and TX lights flash as data is
received and transmitted via the satellite. The RX
and TX lights are not lit and do not flash when
there is no data transfer. See Figure 45 and
Figure 46.
Both READY lights
are continuously
lit. RX and TX are
not flashing
because no data
is being passed.
Figure 45: Normal operation, no data being sent or received
Both READY lights
are continuously
lit
TX flashes as data
is passed
Figure 46: Normal operation, data being sent and received
Installing the system
43
If the receive modem READY light is lit
continuously but your transmit modem lights are
off, the transmitter is not responding. Verify that
your cable connections are correct. Unplug the
DIRECWAY modem power cord, plug it back in,
and restart your computer.
READY light is
continuously lit
TX and READY
lights are off. Verify
cable connections
and reboot the
computer.
Figure 47: Transmit modem not transmitting
If both of the receive modem lights are out, the
receive modem is offline. Unplug the DIRECWAY
modem power cord, plug it back in, and restart the
computer.
Both READY
and RX lights are
out.
Unplug the
DIRECWAY
power cord, plug
it back in, and
restart the computer.
Figure 48: Receive modem lights not on
44
Installing the system
Configuring
Microsoft Internet
Explorer and
Outlook Express
This section describes how to run the Internet
Connection Wizard. The wizard installs both
Internet Explorer and Outlook Express.
Notes: The screens you see may vary
depending on the version of Internet Explorer
you are using.
The instructions in this section help you to
configure one e-mail address. To configure
additional e-mail accounts, repeat the
instructions completely starting with Step 1
below. Repeat for as many e-mail accounts as
you wish to configure.
You may see additional screens than those
presented here if you have an e-mail account
set up on this computer.
1. Launch the Internet Connection Wizard by
opening the run dialog box, selecting
Start->Run, and typing inetwiz in the space
provided. Click OK.
Figure 49: Executing the inetwiz command
Installing the system
45
2. Select Connect using my local area network
(LAN) and click Next.
Figure 50: Selecting Connect Using My LAN for IE
3. Place a check in the checkbox labeled Manual
Proxy Server. Ensure that the checkboxes for
Automatic discovery of proxy server
(recommended) and Use automatic
configuration script are unchecked.
4. Click Next.
Figure 51: Selecting the LAN configuration for IE
46
Installing the system
5. In the HTTP row enter 127.0.0.1 in the Proxy
to use field and 83 in the Port field.
6. Ensure that Use the same proxy for all
protocols is unchecked.
7. Click Next.
Figure 52: Entering the proxy server IP address for IE
Installing the system
47
8. If there are IP addresses for which you do not
want to use a proxy, enter them in the window
provided.
9. Click Next.
Figure 53: Entering restricted addresses for IE
48
Installing the system
10. Select Yes to set up an Internet mail account
and click Next.
Figure 54: Selecting Yes to set up an Internet mail account
Installing the system
49
11. Type your name in the space provided and
click Next.
Figure 55: Entering your e-mail name for IE
50
Installing the system
12. Enter your e-mail address in the space
provided and click Next.
Figure 56: Entering your e-mail address for IE
Note: If you would like to see what e-mail
addresses are associated with your
DIRECWAY account rerun WebSetup by
selecting:
Start→Programs→DIRECWAY→WebSetup
Installing the system
51
13. Enter the mail server names in the space
provided. The incoming DIRECWAY mail
server name is pop3.direcway.com. The
outgoing DIRECWAY mail server name is
smtp.direcway.com. Click Next.
Figure 57: Entering e-mail server names for IE
52
Installing the system
14. Enter your username and password in the fields
provided and click Next. Ensure that the
checkbox for Log on using Secure Password
Authentication (SPA) is unchecked.
Figure 58: Entering e-mail name and password for Internet mail account
Installing the system
53
15. Click Finish to complete the configuration.
Figure 59: Completing the Internet Connection Wizard
54
Installing the system
16. You have completed the configuration of
Internet Explorer and Outlook Express.
Launch the Internet Explorer if it did not do so
automatically and confirm that you can browse.
Launch Outlook Express and confirm that you can
send and receive e-mail. See the DIRECWAY help
files and the DIRECWAY Web site described on
page 57 for further assistance.
CAUTION
• When power needs to be removed from the
receive modem, ALWAYS unplug the ac
power cord from either the wall outlet, surge
protector, or power strip.
• NEVER pull the power cord from the back of
the receive modem. Doing so could damage
the pins and also cause a short in the
system.
• The power supply with the part number
1029075-0001 is to be used only in the
United States and Canada.
• This unit must be used with 110-volt ac
input.
• Other countries may have different
standards and requirements.
Installing the system
55
56
Installing the system
FAQs
5
This frequently asked questions (FAQ) chapter
answers most questions you might have about your
new system starting on page 65.
If you cannot find an answer in the FAQs, use the
other resources listed below.
Other help
resources
All versions of this product offer several general
help tools:
• Access the user guides in PDF format on the
Installation CD-ROM.
• Access the Getting Started help tool by
double-clicking the DW icon on your desktop.
• Access the Help files by right-clicking the DW
icon in your system tray and selecting Help
from the pop-up list.
If you purchased this product through one of our
retail channels:
• Check our Web site www.mydirecway.com
for more information.
• Send e-mail to technical support by selecting
Email under Help Center on our
www.mydirecway.com Web site.
• Call 1-866-DIRECWAY (1-866-347-3292).
If you purchased this product from one of our
Value Added Resellers (VARs), please do not
contact DIRECWAY. Contact your VAR according
to the procedure supplied by them for technical
support. They are trained to help you with any
technical problem.
FAQs
57
Accessing the user The complete set of user guides are contained on
guides the DIRECWAY installation CD-ROM. The
ReadMeFirst guide contains the latest updates to
the DIRECWAY installation documentation and
some useful getting started tips.
Other User Guides cover hardware and software
installation for DIRECWAY Two-Way (DW4000)
and One-Way (DW3000) indoor systems and
antennas, as well as a manual on how to configure
Microsoft’s Internet Connection Sharing software
to work with a DIRECWAY system.
All of these guides are in Adobe Acrobat PDF
format.
To access these guides, use Explorer to open the
CD-ROM, open the User Guides folder, and double
click the User_Guides.htm file. A listing of all
guides will be displayed as shown in Figure 60.
Click on each link to access the guides.
Figure 60: Partial list of user guides on the installation CD-ROM
58
FAQs
Getting Started help The embedded Getting Started help tool is
tool primarily designed for first time users. It provides
information on support, email, basic operation, and
myDIRECWAY.com.
To access this tool, double-click the DW icon on
your desktop.
Figure 61: The embedded Getting Started help tool
FAQs
59
The DIRECWAY Before you can connect to the Internet, the
Navigator icon DIRECWAY Navigator application must be
running. It is configured to launch automatically
during the Windows startup process and loads an
icon into the Windows system tray as shown in
Figure 62.
Figure 62: The DW icon in the system tray
If you do not see this icon in the system tray, click
Start→Programs→DIRECWAY and select
Navigator to launch the DW icon.
The DIRECWAY Navigator can also be used to
configure your DIRECWAY service, determine
your signal strength and the connection method,
view useful system information, and access
DIRECWAY Help (see page 61 for information on
DIRECWAY Help). To access the Navigator’s
menu, right-click the Navigator icon as shown in
Figure 63.
Figure 63: The Navigation icon menu
60
FAQs
The Navigator application lets you quickly access
information about your DIRECWAY system. Your
DIRECWAY Site ID, serial number, email
information, and satellite parameters will be useful
when using the resources available at
myDIRECWAY.com or when you need support for
your DIRECWAY system. You can use the
Navigator icon in the system tray to quickly access
information about your DIRECWAY system. To
access the DIRECWAY System Information,
right-click the Navigator icon, click About, and
then click System Information.
DIRECWAY Help DIRECWAY Help is a collection of useful
information that is included with your DIRECWAY
software. It provides introductory materials on
DIRECWAY software components such as the
DIRECWAY Navigator, FAQs, Configuration
Information, and basic Troubleshooting steps for
your DIRECWAY system.
•
•
•
•
•
•
•
•
General Help Topics
Introducing DIRECWAY Navigator
Introducing Turbo Internet
Introducing Diagnostics
Troubleshooting
DIRECWAY Glossary
Contact Information
System Information
FAQs
61
myDIRECWAY.com The myDIRECWAY.com website gives you
convenient access to everything DIRECWAY
related. It offers online support, software
downloads, 10 channels of commercial free music,
and an array of other useful resources aimed at
enhancing your DIRECWAY experience.
Figure 64: myDIRECWAY main menu
Some of the features available on the
myDIRECWAY.com website include:
• Email Options - Create DIRECWAY Email
accounts or change your email password.
• Satellite Speed Test - Accurately measure your
satellite connection speeds.
• Billing & Invoices - View your billing
information and invoices online.
62
FAQs
• Downloads - Get the latest DIRECWAY
software, updates and tools.
• Access to chat and email support.
• DIRECWAY Radio - Listen to 10 channels of
crystal-clear, commercial free music and still
maintain your high-speed Internet
performance. Multicast technology makes it
possible and it's only available via satellite.
• Instant Support - ERICA, our 24 x 7 virtual
online support agent, as shown in Figure 66,
can help you with questions about your
DIRECWAY service.
To access the Help Center from the main menu,
click Help.
Figure 65: Help Center tools on myDIRECWAY.com
FAQs
63
To access ERICA, click Instant Support on the
Help Center menu. After ERICA launches, type in
your question and follow the instructions that
appear.
Figure 66: ERICA main menu
Go to myDIRECWAY.com now! If you’re a first
time user, you will be asked to join.
Using DW email To use DIRECWAY Email, you will need to create
a DIRECWAY Email account and also configure
the email client program that you will be using.
The myDIRECWAY.com website is your source of
information for DIRECWAY Email setup, email
client configuration, and other email related
questions. The following procedures will assist you
in using your DIRECWAY Email.
64
FAQs
Manage Email Account
1. Go to myDIRECWAY.com.
2. Click Email options located in the HELP
CENTER.
3. Create Email account, change Email password,
and perform other Email options.
Configure Email Client
1. Go to myDIRECWAY.com.
2. Click Instant Support located in the HELP
CENTER.
3. Note: This launches ERICA, our 24x7 virtual
online support agent.
4. Enter your name in the Name field.
5. Enter How to configure my email client and
follow the instructions that appear.
FAQs
1. What is the difference between
WebSetup and registering?
WebSetup is the program used to register your
satellite modem. You need to register your satellite
modem receiver before using the system for the
first time.
2. What is the difference between
DIRECWAY and DirecPC?
DIRECWAY is the evolution of DirecPC. As we
make the brand name transition, you may see
occasional references to both brand names. Be
assured that all documentation, hardware, and
software is up to date and fully enabled.
FAQs
65
3. What do I do if my DW icon doesn't
appear in the system tray?
If your DW icon doesn't appear in your system tray
when you start your computer, select
Start→Programs→DIRECWAY and select
Navigator to launch the DW icon.
4. What geographic area is covered by the
service?
As of this printing, the 48 continental states are
covered by the service. Check our Web site,
www.mydirecway.com, to see the current
coverage area.
5. Where can I get the latest version of the
software?
Software upgrades are posted on our Web site,
www.mydirecway.com, when available. Please
check the Web site often.
6. Can I use the same dish for my
DIRECWAY™ service and my DIRECTV®
services?
Yes, the system has an upgrade kit that you can
install on your existing dish in order to receive
DIRECTV services.
7. Why is there a requirement that the
satellite dish be professionally
installed?
Because the two-way system uses a transmitter, not
just a receiver. Professional installation ensures
that the system complies with FCC requirements
and is installed in a location or manner that is not
readily accessible to children and that the satellite
dish is fine-pointed for transmission and does not
interfere with other satellite users.
66
FAQs
8. If the system transmits and receives via
satellite, why do I need a telephone
modem?
You may need a telephone modem only to
commission your satellite modem for the first time,
when the telephone modem may be required to run
WebSetup if Satellite Based Commissioning is not
available. After your system is commissioned, a
dial-up connection is not needed for your system to
operate. However, a telephone modem may be used
to establish a dial-up connection to the Internet as a
backup. A dial-up ISP account for this purpose is
available.
9. What are the causes of interference in
the operation of my system?
The DIRECWAY system operates in the Ku band.
Other devices transmitting in this band, such as
radar detectors, can interfere with the system.
10. How can I add more e-mail accounts
after commissioning?
Run WebSetup: select Start →Programs
→DIRECWAY and click WebSetup to manually
launch it. For Windows XP, select Start →All
Programs →DIRECWAY and click WebSetup.
Skip to the section dealing with e-mail accounts
(see page 33).
FAQs
67
11. Why does Windows ask for a password
each time I restart my computer now
that I installed the software? How can I
change this?
In order to complete WebSetup, the software had to
install Client for Microsoft Networks. Windows
makes Client from Microsoft Networks the
Primary Network Logon by default. The
following steps stop Windows from asking for a
password by changing your Primary Network
Logon to Windows Logon.
1. Right-click the Network Neighborhood icon
found on your desktop. The menu in Figure 67
is displayed.
Figure 67: Right-click Network Neighborhood
68
FAQs
2. Select Properties. The Network Properties
dialog box appears. See Figure 68.
Figure 68: Network properties dialog box
3. Click the Primary Network Logon box. A
dropdown list appears.
4. Select Windows Logon.
5. Click OK. If you are using the Windows asks
for additional files, either insert your Windows
CD or follow the procedures outlined in step 6
on page 23 to find the .cab files and point the
software to that location.
6. A dialog box appears asking if you want to
restart your computer. Click Yes.
FAQs
69
12. How do I install Dial-up Networking on
my computer if it is not installed?
If you receive an error message during WebSetup
stating that Dial-up Networking is not installed,
install it using the following steps.
1. Select Start→Settings→Control Panel.
2. Double-click the Add/Remove Programs
icon. See Figure 69. The Add/Remove
Program Properties dialog box appears.
Add/Remove
Programs
Figure 69: Double-clicking the Add/Remove Programs icon
3. Click the Windows Setup tab. See Figure 70.
Windows Setup tab
Communications
entry
Figure 70: Add/Remove Programs Properties Window
70
FAQs
4. Double-click the Communications entry. The
Communications Properties dialog box
appears. See Figure 71.
Dial-Up Networking
Figure 71: Communications Properties dialog box
5. Click Dial-Up Networking to place a check in
the box.
6. Click OK twice.
7. If Windows asks for additional files, either
insert your Windows CD or follow the
instructions on step 6 on page 23. Those
instructions describe how to find the .cab files
and point the software to that location.
8. Allow Windows to restart your computer.
13. What is Automatic Cross Polarization
(ACP)?
The ACP feature provides transmit satellite dish
pointing information to your installer and
automatic satellite dish revalidation. This ensures
your satellite dish remains aligned.
Satellite systems with transmit capability — the
ability to send data directly to the Internet via the
FAQs
71
satellite without a telephone connection — need to
be checked periodically to be sure that the satellite
dish alignment remains correct. Satellite dishes
may become misaligned because of structures
settling, unauthorized tampering or, more
commonly, high winds.
If the satellite dish alignment is not correct,
transmissions from your equipment might interfere
with other users of the satellite, and your signal
might be weak.
The means used in the satellite industry to check
transmit satellite dish alignment is cross
polarization co-polarization isolation
measurement or cross pol for short. Until recently
cross pol measurements could only be made by
satellite maintenance personnel.
Your ACP-equipped system can enter a test mode
and initiate an automatic cross pol test session
between your satellite dish and the National
Operations Center (NOC). The test is performed by
firmware in the satellite equipment, not on your
PC. Since your PC is not involved, the test cannot
compromise the security of your system.
If your equipment fails a periodic test, you will be
contacted to schedule a service call. Other ACP
features such as the Antenna Pointing - Transmitter
screen (Figure 44 on page 42) are utilized by
satellite service personnel to increase the accuracy
of satellite dish alignment.
14. Why is the Turbo Internet Properties
screen displayed when I try to access
the Internet in terrestrial mode?
The Turbo Internet Properties screen must be
completed to enable your system to dial out. If it is
displayed, it was not properly completed during
registration. Follow the steps given below.
72
FAQs
1. Right-click the DW icon, then select Turbo
Internet Properties.
Figure 72: Right click the icon
2. The Turbo Internet Properties window is
displayed (see Figure 73). Click the General
tab. Under the Auto Connect section, select
Automatically connect for any Internet
access to enable the software to automatically
connect when using the Internet.
Figure 73: Enabling system to dial out
3. Click the Dialup tab (Figure 74). Enter your
user name and password if one is not already
present.
FAQs
73
4. Enter the area code and phone number of
your ISP. If you chose to have DIRECWAY as
your ISP, click the dropdown list in the POP
Number box and select a number near you. The
software automatically populates the Phone
Number and Area Code fields.
5. . Click OK.
Figure 74: Dialup tab on the Turbo Internet Properties window
Note: Some computers may have a modem
detection problem and be unable to surf. See
page 76 for instructions on how to correct this
problem.
15. How can I ensure that the system will
fall back to a modem or terrestrial link
in case of satellite failure?
The appropriate option on the Return Channel tab
of the Turbo Internet Properties screen must be
74
FAQs
completed to enable your system to use an alternate
route in case of satellite failure. Do the following:
1. Right-click the DW icon, then select Turbo
Internet Properties.
Figure 75: Right click the icon
2. The Turbo Internet Properties window is
displayed. Click the Return Channel tab (see
Figure 76). Under the Return Channel Mode
section, select Use satellite for primary
return channel but automatically fallback to
modem or other terrestrial link if satellite
return channel is not available to enable
alternate route in case of satellite failure.
Figure 76: Return Channel tab on the Turbo Internet Properties window
FAQs
75
Correcting the
modem detection
failure
In some PC configurations, the DIRECWAY
software cannot detect the installed telephone
modem and you will receive an error message as
shown in Figure 77. If this error message is
displayed, click OK. and follow the steps below
Figure 77: Modem detection failure notice
1. The Dialup tab of the Turbo Internet
Properties screen will open. The modem listed
is not being properly detected, even though the
correct modem may be listed in the field as
shown in Figure 78.
Figure 78: Displaying modem on Turbo Internet screen
76
FAQs
2. Click the modem selection arrow and select
your correct modem.
Note: Your correct modem may appear to be
already selected. You must reselect it to correct
this problem
3. The Apply button will become active when
you make a selection. Click Apply to save the
changes and OK to close the Turbo Internet
Properties page as shown in Figure 79.
Figure 79: Applying modem selection on Turbo Internet screen
Attempt to surf the Internet to verify that the
modem detection problem has been corrected.
FAQs
77
78
FAQs
Warranty
Modem
6
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation. This equipment
has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation.This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to radio
or television reception, which can be determined
by turning the equipment power off and on, the
user is encouraged to try to correct the interference
by one or the following measures:
• Reorient or relocate the radio or television
antenna
• Increase the separation between the equipment
and receiver
• Connect the equipment into an outlet on a
circuit different from that which the receiver is
connected
• Consult the dealer or an experienced radio/TV
technician for help
Warranty
79
Antenna
Professional installation of the antenna is required
for the Satellite Return System.
Limited warranty
Hughes Network Systems, Inc. (HUGHES)
warrants to the original buyer that under normal
use and wear the Hardware will be free from
defects in material and workmanship for a period
of one (1) year from the date of purchase.
HUGHES also warrants to the original buyer that
when properly installed and used in accordance
with its documentation, the Software will perform
substantially in accordance with its specifications
for a period of one (1) year from the date of
purchase. Any Hardware or Software replaced or
repaired under this warranty will be warranted for
the remainder of the original warranty period or
thirty (30) days, whichever is longer. Any implied
warranties relating to the Hardware or Software are
limited to a period of one (1) year from the date of
purchase. Some states do not allow limitations on
duration of an implied warranty, so the above
limitations may not apply to you.
Customer
remedies
If under normal use and wear, the Hardware
becomes defective in materials or workmanship
and or the Software fails to perform substantially in
accordance with its specifications and is returned at
your expense to one of the HUGHES Authorized
Service Centers with a copy of your receipt during
the warranty period set forth above, HUGHES
shall at its option, and at its expense, either (a)
within thirty (30) days after the date of return of the
defective Hardware or Software, repair or replace
the defective Software or Hardware to cause it to
comply with the terms of HUGHES' Limited
Warranty, or (b) if repair or replacement is not
commercially practicable, return the price paid by
you for the defective Hardware or Software.
80
Warranty
Reconditioned replacement components, parts,
units or materials may be used if the Hardware is
repaired or replaced. This Limited Warranty will be
void in its entirety if the Hardware or Software is
serviced by anyone other than HUGHES or a
HUGHES Authorized Service Center. This
Limited Warranty does not cover the following
kinds of failures or defects: failures or defects in
products or accessory equipment or software not
manufactured or provided by HUGHES; failures or
defects in any Hardware or Software caused by
misapplication, misuse, abuse, accident, alteration
or neglect; improper or incorrect installation,
removal or repair of Hardware or Software; failure
to follow instructions; fire, flood, wind, lightning,
earth-quake or other acts of God; spills of food or
liquids; normal wear and tear; improper Hardware
or Software installation, maintenance, operation or
repair; failures or defects in any Hardware or
Software when used in combination with other
products or equipment not manufactured or
provided by HUGHES; payments for labor or
service to representatives or service centers not
authorized by HUGHES. HUGHES neither
assumes nor authorizes any Authorized Service
Center or any other person or entity to assume any
other obligation or liability beyond that which is
provided for in this Limited Warranty.
YOUR SOLE AND EXCLUSIVE REMEDY FOR
DEFECTS DURING THE WARRANTY PERIOD
IN ANY HARDWARE OR SOFTWARE
COVERED BY THE LIMITED WARRANTY
SET FORTH ABOVE SHALL BE FOR
HUGHES, AT ITS OPTION, AND ITS
EXPENSE, TO EITHER (A) WITHIN THIRTY
(30) DAYS AFTER THE DATE OF RETURN OF
THE DEFECTIVE HARDWARE OR
SOFTWARE, REPAIR OR REPLACE THE
DEFECTIVE HARDWARE OR SOFTWARE TO
CAUSE IT TO COMPLY WITH THE TERMS OF
HUGHES' LIMITED WARRANTY, OR (B) IF
Warranty
81
REPAIR OR REPLACEMENT IS NOT
COMMERCIALLY PRACTICABLE, RETURN
THE PRICE PAID BY YOU FOR THE
DEFECTIVE HARDWARE OR SOFTWARE.
Disclaimer of
warranty
EXCEPT AS SPECIFICALLY PROVIDED
ABOVE, THE HARDWARE, SOFTWARE AND
ASSOCIATED DOCUMENTATION ARE
PROVIDED "AS IS" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. FURTHER, HUGHES
DOES NOT WARRANT, GUARANTEE, OR
MAKE ANY REPRESENTATIONS
REGARDING THE USE, OR THE RESULTS OF
THE USE, OF THE HARDWARE, SOFTWARE
OR DOCUMENTATION IN TERMS OF
CORRECTNESS, ACCURACY, RELIABILITY,
CURRENTNESS, OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND
PERFORMANCE OF THE HARDWARE,
SOFTWARE AND DOCUMENTATION IS
ASSUMED BY YOU. HUGHES MAKES NO
REPRESENTATION OR WARRANTY
REGARDING THE INSTALLATION OF THE
HARDWARE.
No oral or written information or advice given by
HUGHES, its dealers, distributors, agents or
employees, shall create a warranty or in any way
increase the scope of this warranty, and you may
not rely on any such information or advice. This
warranty gives you specific legal rights. You may
have other rights, which vary from state to state.
All liability and obligations of HUGHES under this
Limited Warranty shall terminate upon expiration
of the applicable warranty period provided herein.
This Limited Warranty sets forth the entire
82
Warranty
responsibility of HUGHES with respect to the
Hardware, Software and associated documentation.
HUGHES shall have no further liability to you or
to any third party arising from the sale of the
products whether based on warranty, contract,
negligence or other theories of liability. HUGHES
SHALL HAVE NO LIABILITY FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL,
OR PUNITIVE DAMAGES OF ANY NATURE
ARISING OUT OF HUGHES' BREACH OF
THIS LIMITED WARRANTY, WHETHER
SUCH DAMAGES AROSE IN CONTRACT OR
TORT, AND WHETHER OR NOT SUCH
DAMAGES WERE FORESEEABLE. In no event
shall HUGHES' liability exceed the amount paid
by you for the defective Hardware or Software.
© Copyright 1995 through 2002, Hughes Network
Systems, Inc., a wholly owned subsidiary of
Hughes Electronics Corporation, all rights
reserved.
The DIRECWAY System is protected by domestic
and/or foreign patents issued and pending.
HUGHES also maintains proprietary rights to
certain hardware and software components of the
DIRECWAY System.
Hughes Network Systems, Inc., 11717 Exploration
Lane, Germantown, MD 20876
Warranty
83
Declaration of
conformity
84
Warranty
Covered by one or more of the following U.S. Patents:
5,652,795, 5,699,384, 5,995,725, 5,995,726, 6,016,388,
6,125,184, 6,131,160, and 6,161,141.
Other U.S. and foreign patents pending.
1032369-0001
Revision C
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