BT Nortel BCM Cap User Guide

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Business Communications Manager
Central Answering Position
User Card
© 2001 Nortel Networks
P0941603 Issue 01
The Central Answering Position (CAP)
Why use the
CAP?
The Business Communications Manager Central Answering Position
(CAP) consists of an M7324 Telephone and one or two CAP modules.
The CAP allows you to:
• answer calls made from outside your system
• check the busy/not busy or Do Not Disturb status of the telephones in
your system
• transfer calls to your co-workers’ telephones
• use many more features and autodial numbers with one-touch access
What is a CAP
module?
A CAP module is an add-on device which provides 48 extra memory or
line buttons for the M7324 Telephone. A CAP module is connected to the
side of the M7324; a second CAP module can be connected to the first
CAP module. See the Business Communications Manager Central
Answering Position Installer Card for instructions on installation. When
two CAP modules are connected to an M7324Telephone, they provide a
total of 96 extra memory or line buttons for the M7324 Telephone.
Business Communications Manager M7324 Telephone with a CAP module
By pressing a ringing line button on your CAP module and lifting the
handset, you can answer a call made from outside your Business
Communications Manager system. Pressing the appropriate
programmed memory button allows you to automatically dial an internal
or external number, or use a feature.
Note: A headset may be plugged into the bottom of the M7324 Telephone
when Handsfree has been administered.
Page 3
Checking the pre-assigned CAP module buttons
About preassigned buttons
When one or two CAP modules are first plugged into your telephone,
each CAP module button is pre-assigned either to select a line or dial an
internal number.
If you have been assigned up to 8 lines, you can select them by pressing
the buttons in the left-hand column of your M7324 Telephone. Remaining
lines are assigned to buttons on the CAP module(s), beginning at the top
left-hand corner of the first CAP module and moving down.
After lines are assigned, any remaining buttons on your CAP module(s)
become Internal Autodial buttons, starting with the lowest default internal
number. These internal numbers can be between two and seven digits.
The numbering length is controlled in programming.
Note: In order for lines to be automatically assigned to buttons on your
CAP module, your telephone must first be designated as a CAP in
programming.
Checking the preassigned CAP
module buttons
1.
2.
3.
4.
Replace the handset.
Press Ä¥â.
Press the buttons you want to check and read the display.
Ensure that you label all pre-assigned line buttons and Internal Autodial
buttons correctly in the space provided beside each button.
5. Press Ä when you are finished.
Customizing your
CAP module
You can program any of the buttons on your CAP module that do not
select lines. These buttons can be programmed to automatically dial
internal or external numbers. You can also program features onto CAP
module buttons. If you want more line buttons programmed, see your
System Administrator.
Your CAP module will be most effective if you use it along with the Call
Park, Transfer, Conference/Transfer, Camp-On, Message, or Voice Call
features.
Make sure that these features are programmed on your CAP module by
following the steps presented in this card.
Page 4
Programming CAP module buttons
Programming
CAP module
buttons
External Autodial
1. Replace the handset.
2. Press Ä¥Ú.
3. Press a CAP module button.
4. Dial the external number.
5. Press OK to store the number.
6. Label your new button.
Internal Autodial
1. Replace the handset.
2. Press Ä¥Û.
3. Press a CAP module button.
4. Dial the internal number.
5. Label your new button.
Erasing memory buttons
1. Replace the handset.
2. Press Ä¥Ú.
3. Press the memory button you
want to erase.
4. Press OK to erase the button.
Features
1. Replace the handset.
2. Press Ä¥Ü.
3. Press a CAP module button.
4. Press Ä and the
feature code.
5. Label your new button.
Moving external line buttons
1. Replace the handset.
2. Press Ä¥¡Ú.
3. Press the line button that you
want to move.
4. Press the memory button on
your telephone or CAP module
to which you want the line
moved.
5. Label your new button.
Monitoring
Internal Autodial
indicators
It is important that you pay attention to the indicators beside the Internal
Autodial buttons on your CAP module. This tells you the status of an
Business Communications Manager telephone when you answer an
external call.
An indicator appears:
• when the telephone is active
on an internal or external line
OR
• when the telephone is using
the Do Not Disturb feature
No indicator appears:
• when the telephone is idle
OR
• when the telephone is ringing
OR
• when the telephone has one
or more calls on hold, but is
not connected to any active
calls
The status of an Business Communications Manager telephone cannot
be monitored by your CAP module if an Internal Autodial button has not
been programmed.
Page 5
Answering and transferring a call
Answering and
transferring a call
Most of the telephone calls which you deal with should involve the
following procedures:
1. Answer a call made from outside the system.
2. Determine whom the call is for.
3. Check the status of the destination system telephone on the CAP
module.
4. If the indicator is OFF, transfer the call to that telephone.
OR
If the indicator is ON, use the Send Message, Ring Again on Busy, or
Camp-On feature.
Note: If your telephone has been assigned as a CAP in programming, you
can send up to 30 messages. If your telephone has not been
assigned as a CAP, you can send up to four messages.
Other Business
Communications
Manager
documents
Page 6
Be sure to read your Business Communications Manager M7324 User
Card and your Business Communications Manager Prime Telephone
User Card (if applicable). They contain information which should help you
to use Business Communications Manager features more effectively with
your CAP.
Installation Notes
Installing the CAP
The Business Communications Manager Station Auxiliary Power Supply
is required to operate the CAP module.
initializing the
CAP
You must initialize each CAP module individually during the first ten
seconds after powering up to establish the default setting for the
programmable memory buttons.
Once a module is initialized, the programming is retained regardless if it
is moved or a second CAP module is connected to it.
If the CAP module indicators have stopped flashing, unplug the module
and then reconnect it. The indicators should turn on and flash for ten
seconds.
To initialize the CAP module:
While the CAP indicators are flashing, simultaneously press the two
buttons on the lower left side and the lower right side of the CAP module.
1
2
3
4
The indicators turn on one at a time in sequence, beginning at the lower
right corner of the module. The indicators then turn off. After all the
indicators turn off, the CAP module is initialized and ready to use.
P0941603 Issue 01
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