User’s manual
w w w.v t e c h p h o n e s . c o m
Models:
CS6228-3/CS6228-5/
CS6228-6/CS6229/
CS6229-2/CS6229-3/
CS6229-4/CS6229-5
Congratulations
on purchasing your new VTech product. Before using this telephone, please read
the Important safety instructions on page 48 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com. In Canada, please visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY STAR®
label indicating it meets the latest energy efficiency guidelines.
Compatible with
Hearing Aid T-Coil
T
TIA-1083
Telephones identified with this logo have reduced noise and interference
when used with most T-coil equipped hearing aids and cochlear implants.
The TIA-1083 Compliant Logo is a trademark of the Telecommunications
Industry Association. Used under license.
Table of contents
Getting started..........................1
Parts checklist.............................1
Telephone base and charger
installation................................2
Battery installation and
charging...................................3
Installation options......................4
Table top to wall mount
installation . .............................4
Wall mount to table top
installation................................5
Handset layout............................6
Telephone base layout................7
Find handset...............................14
Chain dialing...............................15
Multiple handset use...................16
Intercom......................................16
Answer an incoming call
during an intercom call.............16
Share an outside call...................17
Directory......................................18
Store a directory entry.................19
Character chart...........................20
Search the directory....................21
Alphabetical search.....................21
Dial a directory entry...................21
Edit a directory entry...................22
Delete from the directory.............22
About caller ID.............................23
Call log........................................24
Missed calls indicator . ...............25
Review the call log .....................25
Make a call log entry ready
to dial.......................................26
Dial a call log entry . ...................26
Save a call log entry to
the directory.............................26
Delete from the call log...............27
Call log display screen
messages.................................27
Redial list.....................................28
Dial a redial entry........................28
Delete from redial........................28
Telephone settings...................8
Ringer volume (handset).............8
Ringer tone..................................8
Key tone......................................8
LCD language.............................9
Set date/time...............................9
Clear voicemail............................10
Home area code..........................10
Answering system settings.....11
Answering system set up............11
Number of rings...........................11
Remote code ..............................11
Message alert tone.....................11
Announcement............................12
Play your announcement ...........12
Record your own
announcement ........................12
Delete your announcement.........12
Answering system operation...29
Answering system and
voicemail..................................29
Message capacity.......................29
Turn the answering system
on or off....................................30
Call screening.............................30
Call intercept...............................30
Telephone base ringer volume....30
New message indication.............31
Message playback......................31
Delete all messages....................32
Record and play memos.............32
Telephone operation.................13
Make a call .................................13
Make a predial call......................13
Answer a call...............................13
End a call.....................................13
Speakerphone information..........13
Volume........................................13
Mute............................................14
Ringer mute.................................14
Call waiting..................................14
ii
Table of contents
Record a memo...........................32
Message window displays..........33
Remote access...........................34
Appendix....................................35
Handset display screen
messages.................................35
Handset and telephone base
indicators.................................37
Battery.........................................38
Expand your telephone
system......................................39
Add and register a handset
(optional)..................................39
Replace a handset......................40
Troubleshooting...........................41
Important safety instructions.......48
Operating range..........................49
Maintenance................................49
About cordless telephones.........50
The RBRC ® seal..........................50
Warranty......................................51
FCC, ACTA and IC regulations...53
Technical specifications..............55
Index........................................56
iii
Getting started
Parts checklist
Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Charger and charger adapter
(1 for CS6229-2, 2 for CS6228-3 and CS6229-3,
3 for CS6229-4, 4 for CS6228-5 and CS6229-5,
and 5 for CS6228-6)
Handset
(1 for CS6229, 2 for CS6229-2,
3 for CS6228-3 and CS6229-3,
4 for CS6229-4,
5 for CS6228-5 and CS6229-5,
and 6 for CS6228-6)
Wall bracket
Battery
Telephone line cord
Telephone base power adapter
(1 for CS6229, 2 for CS6229-2,
3 for CS6228-3 and CS6229-3,
4 for CS6229-4, 5 for CS6228-5 and CS6229-5,
and 6 for CS6228-6)
Battery compartment
cover
(1 for CS6229, 2 for CS6229-2,
3 for CS6228-3 and CS6229-3,
4 for CS6229-4, 5 for CS6228-5 and CS6229-5,
and 6 for CS6228-6)
User’s manual
Telephone base
Quick start guide
To purchase replacement batteries or power adapters, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.
vtechcanada.com or call 1 (800) 267-7377.
Getting started
Telephone base and charger installation
Install the telephone base and charger(s) as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL filters.
Charger adapter
Telephone
wall jack
If you have DSL
high speed Internet
service, a DSL
filter (not included)
is required.
Telephone
base power
adapter
Electrical outlet
not controlled by
a wall switch
Telephone line cord
Charger
Telephone base
Use only the power adapters supplied with this product. To order a
replacement, visit our website at www.vtechphones.com or call 1 (800) 5959511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling or an under-the-table/cabinet outlet.
Getting started
Battery installation and charging
Install the battery as shown below. After installing the battery, you may be able
to make and receive short calls. For best performance, charge the handset
for at least 16 hours before use. When not in use, place the handset in the
telephone base or charger. See page 38 for battery operating times.
Battery indicators
Battery status
Action
The screen is blank.
Battery has no charge and
the handset cannot be
used.
Charge until the screen shows
LOW BATTERY (at least 10
minutes).
The screen shows
PLACE IN CHARGER
and flashes .
Battery has very little
charge and the handset
cannot be used.
Charge until the screen shows
LOW BATTERY (about four
minutes).
The screen shows
LOW BATTERY,
flashes, and the
handset beeps.
Battery has enough charge
to be used for a short time.
Charge until the screen shows
HANDSET X (about one hour).
The screen shows
HANDSET X.
Battery is charged.
To keep the battery charged,
place it in the telephone base
or charger when not in use.
1. If the battery compartment cover is on the handset, press the indentation
and slide the cover to remove.
2. Plug the battery securely into the plug inside the handset battery
compartment, matching the color-coded label.
3. Place the battery with the label THIS SIDE UP facing up and the wires
inside the battery compartment.
4. Align the cover flat against the battery compartment, then slide it towards
the center of the handset until it clicks into place.
5. Charge the handset by placing it in the telephone base or charger. The
CHARGE light is on when the handset charges.
1
2
4
3
5
Charge light
When the screen shows LOW BATTERY, the backlight is off.
If the handset will not be used for a long time, disconnect and remove the
battery to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.com
or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800)
267-7377.
Getting started
Installation options
Your telephone base is ready for table top use. If
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you want to mount your
telephone on a wall, use the provided wall bracket to connect with a standard
dual-stud telephone wall mounting plate. If you do not have this mounting plate,
you can purchase one from many hardware or consumer electronics retailers.
You may need a professional to install the mounting plate.
Table top to wall mount installation
1. Position the telephone base as shown below. Insert the extended tabs
(marked B) of the wall bracket into the slots on the back of the telephone
base (marked B). Push the telephone base down until it clicks into place.
2. If you are using a DSL filter, plug the line cord into the filter now. Route the
telephone line cord (or DSL filter) through the wall bracket hole. Route the
power cord out of the bottom of the telephone.
3. Plug the telephone line cord (or DSL filter) into the wall jack. Plug the power
adapter into a power outlet not controlled by a wall switch.
4. Align the holes on the bracket with the standard wall plate and slide the
bracket down until it locks securely. Bundle the telephone line cord and
power adapter cord neatly with a twist tie.
1
2
3
4
Getting started
Wall mount to table top installation
1. If the telephone line cord and power adapter cord are bundled, untie them first.
2. Lift the telephone base up to detach it from the black plastic wall bracket.
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the
power adapter from the power outlet.
3. See Telephone base and charger installation on page 2.
Getting started
Handset layout
CID (caller ID)
Press to review the call log
when the telephone is not in
use.
While in a menu, press to
scroll down.
During a call, press to lower
the listening volume.
CHARGE light
On when the handset is charging in
the telephone base or charger.
(Directory)
Press to enter the directory
when the telephone is not in
use.
While in a menu, press to
scroll up.
During a call, press to raise
the listening volume.
MENU/SELECT
Press to show the menu.
While in a menu, press to
select an item, or save an
entry or setting.
(Speakerphone)
ress to switch between
P
speakerphone and handset.
OFF/CLEAR
During a call, press to hang up.
While the handset is ringing,
press to silence the ringer
temporarily.
Press and hold while the
telephone is not in use
to erase the missed calls
indicator.
During programming, press to
exit without making changes.
/FLASH
Press to make or answer a
call.
During a call, press to receive
an incoming call when you
receive a call waiting alert.
1
While reviewing a call log
entry, press repeatedly to
add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory.
INT (intercom)
Press to initiate an intercom
conversation or transfer a call.
#
MUTE/REMOVE
While on a call, press to mute
the microphone.
While reviewing the call log or
directory, press to delete an
individual entry.
Press to delete digits when
predialing.
Press repeatedly to show
other dialing options when
reviewing a call log entry.
REDIAL/PAUSE
Press to review the redial list.
While dialing or entering
numbers into the directory,
press and hold to insert a
dialing pause.
Getting started
Telephone base layout
X/DELETE
Press to delete the
message currently playing
(page 31).
When the phone is not in
use, press twice to delete
all previously reviewed
messages (page 32).
Message window
Shows the number of
messages and other
answering system
information (page 33).
/PLAY/STOP
Press to play messages
(page 31).
Press to stop message
playback (page 31).
/REPEAT
Press to repeat a
message or press twice
to play previous message
(page 31).
/SKIP
Press to skip to the next
message (page 31).
VOL
Press to adjust the
volume during playback
(page 31).
When the phone is not in
use, press to adjust the
telephone base ringer
volume (page 30).
IN USE light
Flashes when there is an
incoming call, or another
telephone sharing the same
line is in use.
On when the handset is in
use.
FIND HANDSET
Press to page all system
handsets.
VOICEMAIL light
Flashes when you have
new voicemail, a service
offered by your telephone
service provider.
ANS ON/OFF
Press to turn the
answering system on or
off (page 30).
Telephone settings
Ringer volume (handset)
You can set the ringer volume or turn the ringer off.
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >RINGER VOLUME, then press
MENU/SELECT.
3. Press or to adjust the volume. A sample of each
ringer volume plays as you scroll through the choices.
4. Press MENU/SELECT to confirm your selection.
>RINGER VOLUME
RINGER TONE
RINGER VOLUME
Setting the volume to the lowest level turns off the ringer. A ringer off icon
appears.
See page 30 to set the telephone base ringer volume.
Ringer tone
You can choose from different ringer tones.
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >RINGER TONE, then press
MENU/SELECT.
3. Press or to select the desired ringer tone. A sample
of each ringer tone plays as you scroll through the
choices.
4. Press MENU/SELECT to confirm your selection.
>RINGER TONE
KEY TONE
RINGER TONE
1
If you turn off the ringer volume, you will not hear ringer tone samples.
Key tone
You can turn the key tone on or off.
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >KEY TONE, then press MENU/SELECT.
3. Press or to choose ON or OFF.
4. Press MENU/SELECT to confirm your selection.
>KEY TONE
LCD LANGUAGE
KEY TONE
ON
Telephone settings
LCD language
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be
used in all screen displays.
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >LCD LANGUAGE, then press
MENU/SELECT.
3. Press or to scroll through the choices.
4. Press MENU/SELECT to confirm your selection.
>LCD LANGUAGE
SET DATE/TIME
LCD LANGUAGE
ENGLISH
Set date/time
he answering system announces the day and time of the message prior to
T
playing it. Before using the answering system, set the date
and time as follows. If you subscribe to caller ID service, the >SET DATE/TIME
date and time are set automatically with each incoming call.
CLR VOICEMAIL
The year must be correct so that the day of the week can be
calculated from the caller ID information.
1. Press MENU/SELECT to show the menu when the
SET DATE
handset is not in use.
12/25/08
2. Press or to select >SET DATE/TIME, then press
MENU/SELECT.
3. Press the dialing keys (0-9) to enter a two-digit number
or press or until the screen displays the correct
SET TIME
03:18 AM
value. Press MENU/SELECT to advance.
4. Repeat step 3 until the date and time are set.
If the date and time are not set, the system announces, “Time and day not
set,” before each message plays.
Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone service
provider, NEW VOICEMAIL and
appear on the handset, and the
VOICEMAIL light on the telephone base flashes when you have new
voicemail messages. Contact your telephone service provider for more
information and assistance about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on both
the handset and telephone base turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail but there is none (for example, when you have accessed your
voicemail while away from home). Clearing the voicemail waiting indicator only
turns off the indicators; it does not delete your voicemail messages. As long as
you have new voicemail messages, your telephone service provider continues
to send the signal to turn on the indicators.
>CLR VOICEMAIL
To manually turn off these indicators:
HOME AREA CODE
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >CLR VOICEMAIL, then
TURN OFF
press MENU/SELECT. The screen shows TURN OFF
INDICATOR?
INDICATOR?
3. Press MENU/SELECT to confirm your selection.
• Your telephone service provider may alert you to new messages with a stutter (broken) dial tone. Contact your telephone service provider for details.
• Voicemail is different from answering system messages recorded in your answering system. For more information about the difference, see page 29.
Home area code
If you dial your local calls using only seven digits (area code not required),
you can program your home area code so that when you
receive a call within your local area, the telephone number
>HOME AREA CODE
is automatically stored without the area code in the call log.
ANS. SYSTEM
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >HOME AREA CODE, then press
HOME AREA CODE
MENU/SELECT. The stored home area code appears
800
with the last digit flashing.
3. Use the dialing keys to enter the desired home area code.
• Press MUTE/REMOVE to delete a digit.
• Press and hold MUTE/REMOVE to delete the entire entry.
4. Press MENU/SELECT to confirm.
If, in the future, your telephone service provider requires you to dial the area
code when making a local call, delete the home area code you have already
programmed by pressing MUTE/REMOVE. After you have deleted the
programmed home area code, ___ appears.
10
Answering system settings
Answering system set up
Use a system handset to change your answering system settings.
Number of rings
You can choose from two, four, or six rings; or toll saver. With toll saver
selected, the answering system answers after two rings when you have new
messages, and after four rings when you have no new messages. This enables
you to check for new messages and avoid paying unnecessary long distance
charges if you are calling from out of your local area.
1. Press MENU/SELECT to show the menu when the handset is not in use.
2. Press MENU/SELECT to select >ANS. SYSTEM.
3. Press or to select >ANS SYS SETUP, then press MENU/SELECT.
4. Press or to select ># OF RINGS, then press MENU/SELECT.
5. Press or to choose from 2, 4, 6 or TOLL SAVER, then press MENU/SELECT to confirm your selection.
Remote code
A two-digit security code is required to access the answering system remotely
from any touch tone telephone. The preset code is 19. You can set the code
from 10 to 99.
1. Press MENU/SELECT to show the menu when the handset is not in use.
2. Press MENU/SELECT to select >ANS. SYSTEM.
3. Press or to select >ANS SYS SETUP, then press MENU/SELECT.
4. Press or to select >REMOTE CODE, then press MENU/SELECT.
5. Press or to select, then press MENU/SELECT to confirm.
Message alert tone
This telephone can beep every 10 seconds to alert you of new messages. The
tone stops when all new messages have been reviewed.
1. Press MENU/SELECT to show the menu when the handset is not in use.
2. Press MENU/SELECT to select >ANS. SYSTEM.
3. Press or to select >ANS SYS SETUP, then press MENU/SELECT.
4. Press or to select >MSG ALERT TONE, then press MENU/SELECT.
5. Press or to select from ON or OFF, then press MENU/SELECT to
confirm your selection.
The answering system must be turned on for the message alert tone to function.
11
Answering system settings
Announcement
The telephone is preset with a greeting that answers calls with “Hello, please
leave a message after the tone.” You can use this preset announcement, or
replace it with your own.
Play your announcement
1.
2.
3.
4.
5.
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >ANNOUNCEMENT, then press MENU/SELECT.
The handset announces, “To play, press 2. To record, press 7.” Press 2 to play.
Record your own announcement
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >ANNOUNCEMENT, then press MENU/SELECT.
The handset announces, “To play, press 2. To record, press 7.” Press 7 to record.
The handset announces, “Record after the tone. Press 5 when you are
done.”
After the tone, speak towards the microphone of the handset.
Press 5 when finished.
The answering system automatically plays back the newly recorded
announcement. Press 5 to stop the playback at anytime; 2 to replay the
recorded announcement; or 7 to record again if desired.
Your announcement can be up to 90 seconds in length.
Announcements shorter than two seconds are not recorded.
Delete your announcement
1.
2.
3.
4.
5.
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >ANNOUNCEMENT, then press MENU/SELECT.
The handset announces, “To play, press 2. To record, press 7.” Press 3 to
delete your own recorded announcement.
When your announcement is deleted, calls are answered with the preset
announcement.
12
Telephone operation
Make a call
1. Press
/FLASH or
2. Dial the number.
. You hear a dial tone.
Make a predial call
1. Dial the number.
2. Press
/FLASH or
.
Answer a call
Press
/FLASH,
or any of the dialing keys (0-9, #, *).
The screen shows the elapsed time as you talk (in hours, minutes and
seconds).
When predialing (preview numbers before dialing), press MUTE/REMOVE
or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to
insert a dialing pause (p appears).
End a call
Press OFF/CLEAR or put the handset in the telephone base or charger.
Speakerphone information
During a call, press
handset use.
to switch between speakerphone and normal Volume
During a call, press VOL
or VOL
to adjust the listening volume.
13
Telephone operation
Mute
The mute function allows you to hear the other party but the
other party cannot hear you.
1. During a call, press MUTE/REMOVE on the handset. The
handset screen shows MUTED for a few seconds and
MUTE appears until the mute function is turned off.
2. Press MUTE/REMOVE again to resume the
conversation. The handset screen temporarily shows
MICROPHONE ON.
PHONE
0:00:00
MUTED
MUTE
Ringer mute
When the telephone is ringing, press OFF/CLEAR or
MUTE/REMOVE to temporarily silence the ringer without
disconnecting the call. The next call rings normally.
RINGER MUTE
Call waiting
If you subscribe to call waiting service from your telephone service provider,
you hear an alert tone if there is an incoming call while you are on another call.
• Press
/FLASH to answer the new incoming call. Press
/FLASH again
to return to the original call.
Find handset
Use this feature to page all system handsets.
1. Press FIND HANDSET on the telephone base. All idle
handsets ring and the screens show ** PAGING **.
2. To end paging, press
/FLASH,
, any dialing keys (0-9, #, *), or press FIND HANDSET on the
telephone base.
14
Telephone operation
Chain dialing
Use this feature while already dialing one phone number or while on a call to
initiate a dialing sequence from numbers stored in the directory, stored in the
call log, or from the most recent redial phone number. Chain dialing can be
useful when accessing numbers other than phone numbers (such as bank
account information or access codes).
To access a number in the directory while on a call:
1. Press MENU/SELECT twice to select >DIRECTORY.
2. Scroll to the desired entry by pressing or .
3. Press MENU/SELECT to dial the displayed number.
To access a number in the call log while on a call:
1. Press MENU/SELECT and then press to highlight >CALL LOG.
2. Press MENU/SELECT to select.
3. Scroll to the desired entry by pressing or .
4. Press MENU/SELECT to dial the displayed number.
To access the last number on the redial list while on a call:
Press REDIAL/PAUSE to dial. Press REDIAL/PAUSE again within two
seconds to cancel the chain dialing.
15
Telephone operation
Multiple handset use
You can use up to two system handsets at a time on an outside call. If a
handset is already on a call and you would like to join the call, press /FLASH or
on another handset to join the call.
To end the call, press OFF/CLEAR or place the handset in the telephone base
or charger. The call will not be terminated until all handsets hang up.
You can buy additional expansion handsets (model CS6209) for this telephone
base. You can register up to 12 handsets to the telephone base.
The first nine handsets that you register are named HANDSETS 1-9. Use
the handset number to intercom and transfer calls. Although the names for
handsets 10-12 appear in their displays as 10-12, when you intercom or transfer
to one of them, you must use *0 for HANDSET 10, *1 for HANDSET 11, and *2
for HANDSET 12.
Intercom
You can have a conversation between two system handsets,
so you can call someone in another room of your home.
CALLING
OTHER HANDSET
1. Press INT on your handset when not in use.
• If you have a two-handset system, your handset screen shows CALLING OTHER HANDSET.
OTHER HANDSET
• If you have more than two handsets, your screen IS CALLING
shows INTERCOM TO:. Use the dialing keys to select the other handset. Your screen shows CALLING HANDSET X.
The other handset rings and its screen shows INTERCOM
either OTHER HANDSET IS CALLING or HANDSET X IS CALLING.
2. To answer the intercom call, press
/FLASH,
, INT,
or any dialing keys (0-9, #, *) on the other handset. Both
handsets now show INTERCOM.
3. To end an intercom call, press INT, OFF/CLEAR, or place the handset back
in the telephone base or charger.
If the other handset does not answer the intercom call within 100 seconds, is
in use, or is out of range, your originating handset screen shows UNABLE TO
CALL TRY AGAIN and returns to idle mode.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert tone.
• To answer the call, press
/FLASH. The intercom call ends automatically.
• To end the intercom call without answering the incoming call, press OFF/CLEAR.
16
Telephone operation
Share an outside call
You can call another system handset to join an outside call.
That call continues even if you hang up.
1. During a call, press INT. The other handset rings. The
outside call is put on hold.
• If you have a two-handset system, your handset screen shows CALLING OTHER HANDSET. The other handset rings and its screen shows OTHER HANDSET IS CALLING.
• If you have more than two handsets, your screen shows TRANSFER TO:. Use the dialing keys to select the other handset. Your screen then shows CALLING HANDSET X. The other handset rings and its screen shows HANDSET X IS CALLING.
2. To answer the call on the other handset, press /FLASH,
, INT, or any dialing keys (0-9, #, *). The
outside call is still on hold and both handsets now show
INTERCOM. You can now have a private conversation
between the system handsets.
TRANSFER TO:
CALLING
HANDSET X
HANDSET X
IS CALLING
INTERCOM
If you want to cancel an intercom call and reconnect to the outside call before
the other handset answers, press
/FLASH, or INT on your originating
handset.
If the other handset does not answer the intercom call within 100 seconds, is
in use, or is out of range, your originating handset screen shows UNABLE TO
CALL TRY AGAIN and reconnects to the outside call automatically.
3. From this intercom call, you have the following options:
• You can let the other handset join you on the outside call in a three-way conversation. Press and hold INT on your originating handset.
• You can transfer the call. Press OFF/CLEAR, or place your handset back in the telephone base or charger. Your screen shows CALL TRANSFERED. The other handset is automatically connected to the outside call.
• You can alternate between the outside call (OUTSIDE CALL appears on the screen) and the intercom call (INTERCOM appears on the screen).
Press INT repeatedly on your originating handset.
• The other person can leave the intercom call by pressing OFF/CLEAR, or placing the other handset back in the telephone base or charger. The outside call continues with the original system handset.
17
Telephone operation
Directory
The directory can store up to 50 entries with up to 30 digits
for each phone number and 15 characters for each name.
• When there are no records in the directory, the screen
shows DIRECTORY EMPTY.
• When the directory is full and you try to save an entry, the
screen shows LIST FULL.
• If you try to save a number already stored in the directory,
the screen shows ALREADY SAVED.
• If the telephone number in the directory exceeds 15 digits,
<* appears in front of the telephone number. Press * to
move towards the end of the telephone number or press #
to move towards the beginning of the telephone number.
• Only one handset can review the directory at a time. If a handset tries to enter the directory while another
handset is already in it, NOT AVAILABLE AT THIS TIME appears.
Directory entries are shared by all system handsets. Any
additions, deletions or edits made on one handset affect
the directory on all handsets.
DIRECTORY EMPTY
LIST FULL
ALREADY SAVED
ELIZABETH JONES
<* 180012345678
ELIZABETH JONES
<* 800123456 #>
ELIZABETH JONES
123456789012 #>
18
Telephone operation
Store a directory entry
Use the following steps to store an entry in the directory.
1. Press MENU/SELECT when the handset is not in use.
>DIRECTORY
2. Press or
to select >DIRECTORY and then press
CALL LOG
MENU/SELECT.
3. Press or to select >STORE, then press MENU/SELECT. The screen shows ENTER NUMBER.
>STORE
4. Use the dialing keys to enter the number.
REVIEW
• Press MUTE/REMOVE to backspace and erase a digit.
• Press and hold MUTE/REMOVE to erase the ENTER NUMBER
entire entry.
• Press to move the cursor to the left or to the right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
ENTER NAME
_
- ORCopy a number from the redial list by pressing REDIAL/PAUSE and then , or REDIAL/PAUSE to
select a number. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to move to the name. The screen shows ENTER NAME.
6. Use the dialing keys (see page 20) to enter the name using the method
explained in step 4 above. Press # to insert a space.
7. Press MENU/SELECT to confirm.
19
_
Telephone operation
Character chart
Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the
following order:
Number key
Characters by number of key presses
1
2
3
,
4
5
6
7
1
1
#
,
-
.
&
2
A
B
C
2
a
b
c
3
D
E
F
3
d
e
f
4
G
H
I
4
g
h
i
5
J
K
L
5
j
k
l
6
M
N
O
6
m
n
o
7
P
Q
R
S
7
p
q
8
T
U
V
8
t
u
v
9
W
X
Y
Z
9
w
x
0
0
?
!
/
(
)
@
*
*
#
space
8
9
r
s
y
z
When entering a name in the directory, the first letter of each word is
automatically capitalized.
20
Telephone operation
Search the directory
Entries are sorted alphabetically. To search the directory:
when the handset is not in use.
1. Press
-ORPress MENU/SELECT when the handset is not in use.
Press or
to select >DIRECTORY and then press
MENU/SELECT twice.
2. Press or to browse.
>REVIEW
STORE
VTECH
800-595-9511
Alphabetical search
To start an alphabetical search:
1. Press
when the handset is not in use.
-ORPress MENU/SELECT when the handset is not in use. Press or
to
select >DIRECTORY and then press MENU/SELECT twice.
2. Use the dialing keys to enter the letters associated with the name. For
example, if you have name entries Jenny, Kristen and Linda in your directory,
press 5 (JKL) once to find Jenny, twice to find Kristen, or three times to
find Linda. If there is no name entry matching your search, the next closest
match in alphabetical order appears. If necessary, use or to browse.
Dial a directory entry
1. Press
when the handset is not in use.
-ORPress MENU/SELECT when the handset is not in use. Press
select >DIRECTORY and then press MENU/SELECT twice.
2. Press or , or use the alphabetical search to browse.
3. Press
/FLASH or
.
21
or
to
Telephone operation
Edit a directory entry
Use the following steps to edit an entry in the directory.
1. Press
when the handset is not in use.
-ORPress MENU/SELECT when the handset is not in use. Press or
to
select >DIRECTORY and then press MENU/SELECT twice.
2. Press or , or use the alphabetical search to browse (see page 21).
3. Press MENU/SELECT to select an entry. The screen
EDIT NUMBER
shows EDIT NUMBER.
595-9511_
4. Use the dialing keys to edit the number.
• Press MUTE/REMOVE to backspace and erase a
digit.
• Press and hold MUTE/REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
• Copy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press MENU/SELECT to
copy the number.
5. Press MENU/SELECT to move to the name. The screen
EDIT NAME
shows EDIT NAME.
VTECH_
6. Use the dialing keys (see page 20) to edit the name using the method explained in step 4 above. Press # to
insert a space.
7. Press MENU/SELECT to save.
Delete from the directory
1. Press
when the handset is not in use.
-ORPress MENU/SELECT when the handset is not in use. Press
select >DIRECTORY and then press MENU/SELECT twice.
2. Press or , or use the alphabetical search to browse.
3. Press MUTE/REMOVE to remove the selected entry.
22
or
to
Telephone operation
About caller ID
You can use this telephone with regular caller ID service or combined caller
ID with call waiting. You can use the telephone’s other features without
subscribing to caller ID services. There may be fees for caller ID services and
these services may not be available in all areas.
Depending on your service, you may see the caller’s number or the caller’s
name and number. The time and date are sent by your telephone service
provider along with the call information.
This product can provide caller ID information only if both you and the caller
are in areas offering caller ID service and if both telephone service providers
use compatible equipment.
Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the telephone, even while on another call.
It may be necessary to change your telephone service to use caller ID with call
waiting features.
Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you may need combined service).
• You have only caller ID service, or only call waiting service.
• You do not subscribe to any caller ID or call waiting services, but wish to order them.
23
Telephone operation
Call log
If you subscribe to caller ID service, information about each caller appears
after the first or second ring. If you answer a call before the caller information
appears on the screen, it will not be saved in the call log.
• The call log stores up to 50 entries. Each entry has up to 24 digits for the
phone number and 15 characters for the name. If the phone number has
more than 15 but fewer than 24 digits, only the last 15 digits appear. If the
name has more than 15 characters, only the first 15 characters are shown
and saved in the call log.
• You can review, redial, and copy an entry into the directory.
• Entries appear in reverse chronological order.
• When the call log is full, the oldest entry is deleted to
HANDSET X
make room for new incoming call information.
XX MISSED CALLS
• XX MISSED CALL(S) shows when there are new call log
entries (including missed and unreviewed calls).
• CALL LOG EMPTY shows when there are no records in
CALL LOG EMPTY
the call log.
• Only one handset can review the call log at a time. If a
handset tries to enter the call log while another handset is
already in it, NOT AVAILABLE AT THIS TIME appears.
The caller ID information may not be available for every incoming call. The
callers may intentionally block their names and/or telephone numbers.
For call log entries with numbers between 16 and 23 digits, in order to view
the entire number, you must save the entry to the directory (see page 26).
If the phone number has more than 24 digits, it is not saved or shown in the
call log.
24
Telephone operation
Missed calls indicator
When there are unreviewed calls in the call log, the handset
shows XX MISSED CALL(S).
Each time you review a call log entry marked NEW, the
number of missed calls decreases by one.
When you have reviewed all the missed calls, the missed
calls indicator no longer shows.
If you do not want to review the missed calls one by one,
press and hold OFF/CLEAR to erase the missed calls
indicator. All the entries are then considered old and kept in
the call log.
HANDSET X
XX MISSED CALLS
VTECH
800-595-9511
3:45
AM
NEW
1/02
Review the call log
1. Press CID when the handset is not in use.
2. Press or to browse through the call log.
-OR1. Press MENU/SELECT when the handset is not in use.
2. Press or to select >CALL LOG, then press MENU/SELECT.
3. Press or to select >REVIEW, then press MENU/SELECT.
4. Press or to browse through the call log.
•
•
VTECH
800-595-9511
3:45
AM
1/02
>CALL LOG
RINGER VOLUME
The name (if available), telephone number, date and time of all incoming calls are shown on the screen.
You hear a double beep when the list reaches the beginning or end of the call log.
25
Telephone operation
Make a call log entry ready to dial
Although the call log entries received have 10 digits (the area code plus the
seven-digit number), in some areas, you may need to dial only the seven digits,
or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You
can change the number of digits that you dial from the call log and store to the
directory.
800-595-9511
While reviewing the call log, press # repeatedly to show
1-800-595-9511
595-9511
different dialing options for local and long distance
1-595-9511
numbers before dialing or saving the telephone number in
the directory.
595-9511
Press 1 repeatedly if you need to add or remove 1 in front
1-595-9511
of the telephone number before dialing or saving it in the
directory.
800-595-9511
When the number is shown in the correct format for dialing,
1-800-595-9511
press
/FLASH or
to call the number.
Dial a call log entry
1. When in the call log, press or to browse.
2. Press
/FLASH or
to dial the entry.
Save a call log entry to the directory
1. When in the call log, press or to browse.
EDIT NUMBER
595-9511_
2. Press MENU/SELECT to select an entry. The screen
displays EDIT NUMBER.
3. Use the dialing keys to edit the number.
• Press MUTE/REMOVE to backspace and erase a digit.
• Press and hold MUTE/REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
• Copy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press MENU/SELECT to
copy the number.
EDIT NAME
4. Press MENU/SELECT to move to the name. The screen
VTECH_
displays EDIT NAME.
• Use the dialing keys (see page 20) to edit the name
using the same method as explained in step 3 above.
Press # to insert a space.
5. Press MENU/SELECT to save.
• If the entry is already saved in the directory, the handset shows ALREADY SAVED.
• If there is no caller ID information, the handset shows UNABLE TO SAVE.
26
Telephone operation
Delete from the call log
To delete one entry:
1. When in the call log, press or to browse.
2. Press MUTE/REMOVE to delete the selected entry.
To delete all entries:
1. Press MENU/SELECT when the handset is not in use.
2. Press or to select >CALL LOG, then press MENU/SELECT.
3. Press or to select >DEL ALL CALLS, then press
MENU/SELECT.
4. The screen shows DELETE ALL CALLS? Press MENU/SELECT to confirm.
DELETE ALL
CALLS?
Call log display screen messages
Displays
When
PRIVATE NAME
The caller is blocking the name.
PRIVATE NUMBER
The caller is blocking the telephone number.
PRIVATE CALLER
The caller is blocking the name and number.
UNKNOWN NAME
This caller’s name is unavailable.
UNKNOWN NUMBER
This caller’s number is unavailable.
UNKNOWN CALLER
No information is available about this caller.
LONG DISTANCE
It is a long distance call.
OR
L (before the caller’s number)
27
Telephone operation
Redial list
The telephone stores the five most recently dialed
numbers.
• When there are already five entries, the oldest entry is
deleted to make room for the new entry.
• Entries are shown in reverse chronological order.
• Press REDIAL/PAUSE to browse the redial list.
Dial a redial entry
1. Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse. You hear
a double beep when it reaches the beginning or end of the redial list.
2. Press
/FLASH or
to dial the number.
Delete from redial
1. Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse.
2. Press MUTE/REMOVE to delete the selected entry.
28
Answering system operation
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left on your
telephone service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate.
Each alerts you to new messages differently.
• If NEW VOICEMAIL and
appear on the handset and the VOICEMAIL
light on the telephone base flashes, your telephone service provider is
indicating that it has new voicemail for you. To listen to your voicemail, you
typically dial an access number provided by your telephone service provider,
followed by a security code or PIN.
• If the message window on the telephone base flashes and
shows on the
handset, your digital answering system has new messages for you. To listen
to the messages, press /PLAY/STOP to listen to messages (page 31).
Some telephone service providers bundle or combine multiple services like
voicemail and call waiting, so you may not be aware that you have voicemail. To
check what services you have and how to access them, contact your telephone
service provider.
You can use your telephone answering system and voicemail together by setting
your built-in answering system to answer before voicemail answers. To learn
how to program your voicemail settings, contact your telephone service provider.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six rings,
set your answering system to answer after four rings. Some voicemail providers
may program the delay before answering calls in seconds instead of rings; in this
case, allow six seconds per ring when determining the appropriate setting.
Message capacity
The answering system can record and store up to 99 messages. Each
message can be up to four minutes in length. The total storage capacity for
the announcement, messages and memos is approximately 14 minutes.
The actual recording time depends on individual message characteristics.
Messages remain available for replay until you delete them.
29
Answering system operation
Turn the answering system on or off
The answering system must be turned on to answer and record messages.
When the answering system is turned on, the ANS ON/OFF light on the
telephone base will be on and ANS ON will display on the handset.
To turn on or off with the telephone base:
• Press ANS ON/OFF to turn the answering system on or
off. If the answering system is turned on, it announces,
“Calls will be answered.” If the answering system is
turned off, it announces, “Calls will not be answered.”
To turn on or off with a handset:
1. Press MENU/SELECT to show the menu when the
handset is not in use.
2. Press MENU/SELECT to select >ANS. SYSTEM.
3. Press or to select >ANS SYS SETUP, then press MENU/SELECT.
4. Press MENU/SELECT to select >ANSWER ON/OFF.
5. Press or to choose ON or OFF, then press MENU/SELECT.
Call screening
You can listen at the telephone base to a caller leaving a message. If you
want to turn off the call screening feature, set the telephone base volume to
zero. Remember to raise the volume in order to hear your messages during
playback.
Call intercept
If you want to talk to the person whose message is being recorded, press
/FLASH on the handset.
Telephone base ringer volume
Press VOL or VOL on the telephone base to adjust the ringer volume when
the telephone is not in use. When you set the ringer volume to zero, the base
ringer is off and the system announces, “Base ringer is off.”
See page 8 to set the handset ringer volume.
30
Answering system operation
New message indication
The message window on the telephone base flashes and
shows on the
handset when there are new answering system messages.
If the new message alert tone is turned on, the telephone base beeps every 10
seconds when there are unreviewed messages.
Message playback
If you have new messages, the telephone plays only the new messages (oldest
first). If there are no new messages, the telephone plays back all messages
(oldest first).
When playback begins, you hear the total number of messages followed by
the day and time of the message. After the last message, the telephone
announces, “End of messages.”
To play messages with the telephone base:
1. Press /PLAY/STOP to listen to messages.
Options during playback:
• Press VOL to adjust the speaker volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the message currently playing. Press /REPEAT twice to listen to the previous message.
• Press X/DELETE to delete the current message. The system advances to
the next message.
• Press
/PLAY/STOP to stop.
To play messages with a handset:
1. Press MENU/SELECT to show the menu when the handset is not in use.
2. Press MENU/SELECT to select >ANS. SYSTEM.
3. Press MENU/SELECT to select >PLAY MSGS.
Options during playback:
• Press VOL to adjust the speaker volume.
• Press 6 to skip to the next message.
• Press 4 to repeat the message currently playing. Press 4 twice to listen to the previous message.
• Press 3 to delete the current message. The system advances to the next message.
• Press 5 to stop.
If the answering system has less than five minutes of recording time left, the
remaining time is announced.
If F and number of messages are flashing in the message window, the
memory is full. Delete some messages to make room for more.
You can only delete old messages, which are messages you have played.
31
Answering system operation
Delete all messages
To delete all messages with the telephone base:
Press X/DELETE when the phone is not in use. The telephone announces,
“To delete all old messages, press DELETE again.” Press X/DELETE again.
All previously heard messages are erased and the telephone announces, “All
old messages deleted.”
To delete all messages with a handset:
1. Press MENU/SELECT to show the menu when the handset is not in use.
2. Press MENU/SELECT to select >ANS. SYSTEM.
3. Press or to select >DEL ALL OLD, then press MENU/SELECT.
4. The handset shows DELETE ALL OLD MSGS? Press MENU/SELECT to
confirm your selection.
Record and play memos
Memos are your own recorded messages used as reminders for yourself or
others using the same answering system. You can record your own memos
using a system handset. Playback and delete them in the same way as
incoming messages.
Record a memo
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >RECORD MEMO, then press MENU/SELECT.
The handset announces, “Record after the tone. Press 5 when you are
done.” After the tone, speak towards the microphone of the handset.
5. Press 5 when finished recording. The handset announces, “Recorded.”
1.
2.
3.
4.
“Memory is full,” is announced if you record a memo when the memory is full.
Each memo can be up to four minutes in length.
Memos shorter than one second are not recorded.
32
Answering system operation
Message window displays
Window displays
Descriptions
0
No messages.
1-99
Total number of old messages recorded.
0-99 (flashing)
Total number of messages recorded.
The telephone base may have lost and regained power.
The clock needs to be set.
1-99 & F (alternating)
Memory is full with total number of messages recorded.
1-99 (flashing)
Current message number during new message playback.
1-99
Current message number during old message playback.
1-8
Telephone base speaker volume level while adjusting.
--
Telephone is answering a call or being accessed remotely.
The answering system is being programmed.
-- (flashing)
Telephone is being initialized.
0-6
Telephone base ringer level while adjusting.
If the memory is full, the answering system answers incoming calls after 10
rings and announces, “Memory is full. Enter the remote access code.”
33
Answering system operation
Remote access
A two-digit security code is required to access the answering system remotely
from any touch tone telephone. The preset code is 19; see Remote code on
page 11 to change it.
1. Dial your telephone number from any touch tone telephone.
2. When the system plays your announcement, enter the two-digit security
code.
3. You can also enter one of the following remote commands.
Command
Function
1
Play all messages.
2
Play only new messages.
3
Delete the current message (during playback).
33
Delete all messages.
4
Repeat the current message (during playback).
5
Stop.
*5
Hear a list of remote commands.
6
Skip to the next message (during playback).
*7
Record a new announcement.
8
End the call.
0
Turn the answering system on or off.
4. Hang up or press 8 to end the call.
If you do not press any keys after you enter the remote access code, all new
messages play. If there are no new messages, all old messages play.
Once the new messages have played, the telephone announces the help
menu options. If you do not press any key within 20 seconds, the remote
access call automatically disconnects.
When the answering system is turned off, the telephone answers after 10
rings, and announces, “Please enter your remote access code.”
34
Appendix
Handset display screen messages
ALREADY SAVED
CALL LOG EMPTY
CALLING HANDSET X
(for models with three or more handsets)
The telephone number entered is already
stored in the directory.
There are no call log entries.
Calling another handset.
CALLING OTHER HANDSET
(for models with two handsets)
CHARGING
The cordless handset is searching for the
telephone base.
The handset with low battery is recharging.
DIRECTORY EMPTY
There are no directory entries.
ENDED
You have just ended a call.
HANDSET X IS CALLING
(for models with three or more handsets)
Another system handset is calling.
CONNECTING...
OTHER HANDSET IS CALLING
(for models with two handsets)
INCOMING CALL
There is an incoming call.
INT REQUIRES TWO HANDSETS
INTERCOM
Two handsets are required for an intercom
call.
The handset is on an intercom call.
INTERCOM ENDED
You have just ended an intercom call.
LINE IN USE
LIST FULL
A system handset or another telephone on
the same line is in use.
The directory is full.
LOW BATTERY
The battery needs to be recharged.
MICROPHONE ON
MUTE is turned off and the person on the
other end can hear you.
You have turned off the handset
microphone. The other party cannot hear
you but you can hear the other party.
There are new voicemail messages from
your telephone service provider.
MUTED
NEW VOICEMAIL
35
Appendix
Handset display screen messages
NO LINE
There is no telephone line connected.
NO SIGNAL, CALL ENDED
**PAGING**
Communication between handset and
telephone base is lost during a call.
One handset is already viewing the call log
or directory and another handset attempts
to review it.
Connected to the external call during call
transfer.
The cordless handset locator is activated.
PHONE
The handset is on a call.
PLACE IN CHARGER
SAVED
The battery is very low. Place the handset
in the telephone base or charger for
recharging.
The ringer is muted temporarily during an
incoming call.
Your selection has been saved.
SPEAKER
The handset speakerphone is in use.
UNABLE TO CALL
You have attempted to make an intercom
call, but the handset you are calling is in the
directory, in the call log, out of range or on
an outside call.
You are attempting to save a caller ID entry
with no name or number.
There are unreviewed calls in your call log.
NOT AVAILABLE
AT THIS TIME
OUTSIDE CALL
RINGER MUTE
TRY AGAIN
UNABLE TO SAVE
XX MISSED CALLS
36
Appendix
Handset and telephone base indicators
Handset lights
On when the handset speakerphone is in use.
CHARGE
On when the handset is charging in the telephone
base or charger.
Telephone base lights
IN USE
Flashes when there is an incoming call or another
telephone sharing the same line is in use.
On when the handset is in use.
VOICEMAIL
Flashes when you have new voicemail from your
telephone service provider.
ANS ON/OFF
On when the answering system is on.
Handset icons
ANS ON
Answering system is turned on.
MUTE
Microphone is muted.
Handset ringer off.
New answering system messages.
1/3
Message number currently playing and total number
of messages recorded.
NEW
New call log entries.
NEW VOICEMAIL
New voicemail received from the telephone service
provider.
SPEAKER
Speakerphone is in use.
(Battery indicator)
Cycles (low, medium, and full) when the handset
battery is charging.
Flashes when the battery is low and needs charging.
Solid when the battery is fully charged.
37
Appendix
Battery
It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can
expect the following performance:
Operation
Operating time
While in handset use (talking*)
Up to eight hours
While in speakerphone mode (talking*)
Up to five hours
While not in use (standby**)
Up to six days
*Operating times vary depending on your actual use and the age of the battery.
**Handset is not charging or in use.
The battery needs charging when:
•
•
•
•
A new battery is installed in the handset.
The handset beeps.
A battery is properly installed and the screen is blank.
LOW BATTERY or PLACE IN CHARGER shows on the handset screen.
CAUTION:
To reduce the risk of fire or injury, read and follow these instructions:
• Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
• Do not dispose of the battery(ies) in a fire. Check with local waste management codes for special
disposal instructions.
• Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns
or injury to the eyes or skin. The electrolyte may be toxic if swallowed.
• Exercise care in handling batteries in order not to create a short circuit with conductive materials.
• Charge the battery(ies) provided with or identified for use with this product only in accordance
with the instructions and limitations specified in this manual.
• Observe proper polarity orientation between the battery and metallic contacts.
• To prevent fire or shock hazard, do not expose this product to water or any type of moisture.
38
Appendix
Expand your telephone system
The handsets provided with your telephone system are pre-registered. Each
handset is assigned a number that shows on the handset display. Additional
handsets registered to the telephone system are assigned in sequential
order. For instance, if the telephone system already has HANDSET 1 and
HANDSET 2, the new registered handset is assigned HANDSET 3. This
telephone system accommodates up to 12 handsets.
Add and register a handset (optional)
You can add new handsets (CS6209, purchased separately) to your
telephone system, but each handset must be registered with the telephone
base before use. When first purchased, each expansion handset shows NOT
REGISTERED.
To make registration easier, read all of the instructions on this page
before you begin. If the handset screen does not show LOW BATTERY or
HANDSET X, you will need to charge the handset for at least five minutes
before registering to the telephone base.
To register a handset:
1. Place the unregistered handset in the telephone base or charger. If PRESS
FIND HS 4 SEC ON BASE does not appear on the handset screen after
a few seconds, remove the handset and place it in the telephone base or
charger again.
2. On the telephone base, press and hold FIND HANDSET for about four
seconds (until the red IN USE light on the telephone base turns on) and
then release the button. The handset shows PLEASE WAIT... and it
takes about 10 seconds to complete the registration. The handset shows
HANDSET X REGISTERED (X represents the handset number assigned)
and you hear a beep when the registration completes.
If the registration fails, the handset shows NOT REGISTERED. To reset the
handset, remove the handset from the telephone base and place it back in.
Try the registration process again.
You cannot register a handset if any other system handset is in use.
39
Appendix
Replace a handset
If you want to replace a handset or reassign the designated handset number
of a registered handset, you must deregister all the handsets and then
individually register each handset.
To make deregistration easier, read all of the instructions on this page before
you begin. To deregister all handsets:
1. Press and hold FIND HANDSET on the telephone base for about 10
seconds (until the IN USE light on the telephone base turns on and starts to
flash), then release FIND HANDSET.
2. Press and release FIND HANDSET again. You must press FIND HANDSET
while the IN USE light is still flashing. The IN USE light flashes for
approximately seven seconds.
3. All system handsets show CONNECTING... The deregistration process
takes about 10 seconds to complete. All handsets show NOT REGISTERED
when the deregistration completes.
If deregistration fails, you may need to reset the telephone and try again.
To reset:
/FLASH.
1. Pick up the registered handset and then press
2. Press OFF/CLEAR and place the handset back in the telephone base.
-OR1. Unplug the power from the telephone base, then plug it back in.
You cannot deregister a handset if any system handset is in use.
40
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before PLACE IN CHARGER or LOW BATTERY appears on the screen
(page 3).
• Remove and reinsert the battery. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring
or the local service. Call your telephone service provider.
Low Battery shows on screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and reinstall the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and reinstall the battery, then charge for up to 16 hours.
• If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The charge light is off in this section.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before PLACE IN CHARGER or LOW BATTERY appears on the screen
(page 3).
• Purchase a new battery. Refer to the Battery section (page 38).
41
Appendix
Troubleshooting
The CHARGE light is off.
• Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
There is no dial tone.
•
•
•
•
First, try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local service. Contact your telephone service provider.
The telephone does not ring when there is an incoming call.
• Make sure the handset ringer volume is not set to the lowest level (page 8) and the
telephone base ringer volume is not set to zero (page 30).
• Make sure the telephone line cord and power adapter are plugged in properly (page 2).
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to
ring simultaneously. Unplug some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from electronic devices such as: wireless routers,
radios, cellular telephones, digital telephones, intercoms, room monitors, televisions,
VCRs, personal computers, kitchen appliances, and other cordless telephones.
• Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
• The telephone line cord may be malfunctioning. Install a new telephone line cord.
• Reinstall the battery and place the handset in the telephone base or charger.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
42
Appendix
Troubleshooting
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra
second before dialing.
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
My handset beeps and is not performing normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
• Other electronic products can cause interference to your cordless telephone. Install your telephone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms,
room monitors, televisions, personal computers, kitchen appliances and other
cordless telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset may be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems caused
by DSL interference. Please contact your DSL service provider for more information
about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
• Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.
43
Appendix
Troubleshooting
• The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
your home or office, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your telephone service provider (charges may apply).
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller’s telephone service providers must use equipment
compatible with the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line
cord and the telephone wall jack. The filter prevents noise and caller ID problems
caused by DSL interference. Contact your DSL service provider for more information
about DSL filters.
The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting.
• Make sure you subscribe to caller ID with call waiting features provided by your
telephone service provider.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller’s telephone service providers must use equipment
compatible with caller ID service.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems caused
by DSL interference. Please contact your DSL service provider for more information
about DSL filters.
44
Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
• Caller ID service delivers 10 digits (the area code plus the seven-digits number). If
you need to dial something other 10 digits, see page 26 for instructions on changing
the number.
• If you dial seven digits for local calls you may want to use the Home area code feature
(page 10).
CONNECTING... shows in the handset screen.
• The handset may be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and re-install the battery. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products may prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
NEW VOICEMAIL and
appear on the handset and the VOICEMAIL
light on the telephone base flashes and I don’t know why.
• Your telephone has voicemail indication that is separate from the built-in answering
system. If NEW VOICEMAIL and
icon and the VOICEMAIL light on the
telephone base flashes, your telephone has received a signal from your telephone
service provider that you have a voicemail message waiting for you to retrieve from
them. Contact your telephone service provider for more information on how to access
your voicemail.
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 29).
If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
The messages on the answering system are very difficult to hear.
• Press VOL
on
����������������������������������������������������������������
the telephone base or handset to increase the speaker volume.
45
Appendix
Troubleshooting
The answering system does not answer after the correct number of rings.
• Make sure the answering system is on. When the answering system is on, the ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 11).
• If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 29). To determine how many rings will activate your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
• Make sure there is no background noise when recording.
The answering system does not record messages.
• Make sure the answering system is on.
• If the answering machine memory is full, it does not record new messages until some
old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 29). To determine how many rings will activate your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after four minutes.
• If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
• If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
46
Appendix
Troubleshooting
The answering system does not respond to remote commands.
• Make sure your remote code is correct (page 11).
• Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
• The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering the code.
• There may be interference on the telephone line you are using. Press the dial pad keys
firmly when dialing.
I subscribe to a non-traditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your non-traditional telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your non-traditional telephone
service. Contact your service provider for more information.
Common cures for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Reinstall the battery and place the cordless handset in the telephone base or charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
47
Appendix
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
4. Do not use this product near water.
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product should never be placed near
or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking
label. If you are not sure of the type of power supply in your home, consult your dealer or local
power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may
be walked on.
9. Never push objects of any kind into this product through the slots in the telephone base or
handset because they may touch dangerous voltage points or create a short circuit. Never spill
liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the telephone base or handset other than specified
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can
cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under
the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and often requires extensive work by an authorized technician
to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk
of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.
16. The power adapters are intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an underthe-table/cabinet outlet.
SAVE THESE INSTRUCTIONS
48
Appendix
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays CONNECTING...
If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not
connect well when you press
/FLASH. Move closer to the telephone base, then press
/FLASH
to answer the call.
If the handset moves out of range during a telephone conversation, there may be interference.
To improve reception, move closer to the telephone base.
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you
ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle
it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own
safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only
with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning
solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing
in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove
the telephone by the unplugged cords.
49
Appendix
About cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio
waves, so there is a possibility that the cordless telephone conversations could be intercepted by
radio receiving equipment within range of the cordless handset. For this reason, you should not
think of cordless telephone conversations as being as private as those on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the cordless handset if the telephone base is unplugged or switched off, or if the
electrical power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a short
circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may
overheat and cause harm. Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they
could release caustic material which could cause injury.
The RBRC ® seal
The RBRC ® seal on the nickel-metal hydride battery indicates that VTech
Communications, Inc. is voluntarily participating in an industry program to
collect and recycle these batteries at the end of their useful lives, when taken
out of service within the United States and Canada.
The RBRC ® program provides a convenient alternative to placing used nickelmetal hydride batteries into the trash or municipal waste, which may be illegal
in your area.
VTech’s participation in RBRC ® makes it easy for you to drop off the spent
battery at local retailers participating in the RBRC ® program or at authorized
VTech product service centers. Please call 1-800-8-BATTERYTM for
information on Ni-MH battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its commitment to
protecting our environment and conserving natural resources.
RBRC ® is a registered trademark of Rechargeable Battery Recycling
Corporation.
50
Appendix
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the Product operating
instructions. This limited warranty extends only to the Consumer for Products purchased and used
in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship
during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace
at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may
use new or refurbished replacement parts. If we choose to replace the Product, we may replace
it with a new or refurbished Product of the same or similar design. We will retain defective parts,
modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products to you in working condition. You
should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.
If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days
from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the
original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2.Product that has been damaged due to repair, alteration or modification by anyone other than an
authorized service representative of VTech; or
3.Product to the extent that the problem experienced is caused by signal conditions, network
reliability, or cable or antenna systems; or
4.Product to the extent that the problem is caused by use with non-VTech accessories; or
5.Product whose warranty/quality stickers, product serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
6.Product purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited to
Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8.Charges for installation or set up, adjustment of customer controls, and installation or repair of
systems outside the unit.
51
Appendix
Warranty
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada,
please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a
check of the Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
Product(s) to the service location. VTech will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for
damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will
request that you authorize the cost of repair prior to any further repair activity. You must pay for the
cost of repair and return shipping costs for the repair of Products that are not covered by this limited
warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service
location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the
Product. There are no other express warranties. No one is authorized to make modifications to this
limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one
year from the date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be
liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost
of substitute equipment, and claims by third parties) resulting from the use of this Product. Some
states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
52
Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts of the
user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or
more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is
0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information,
please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone
service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
53
Appendix
FCC, ACTA and IC regulations
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone service provider
is required to inform you of your right to file a complaint with the FCC. Your telephone service provider
may make changes in its facilities, equipment, operation, or procedures that could affect the proper
functioning of this product. The telephone service provider is required to notify you if such changes are
planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference, including interference that may cause undesired
operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
54
Appendix
Technical specifications
Frequency control
Crystal controlled PLL synthesizer
Transmit
frequency
Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz
Channels
5
Nominal effective
range
Maximum power allowed by FCC and IC. Actual operating range
may vary according to environmental conditions at the time of
use.
Size
Handset: 6.35 X 1.87 X 1.24 in (161.50 X 47.50 X 31.50 mm)
Telephone base: 5.38 X 4.70 X 3.28 in (137.00 X 119.50 X 83.50 mm)
Charger: 3.70 X 3.60 X 1.91 in (94.00 X 81.50 X 48.50 mm)
Weight
Handset: 4.54oz (128.60g) (including battery)
Telephone base: 7.17oz (203.20g)
Charger: 2.43oz (69.00g)
Power
requirements
Handset: 2.4V 500mAh Ni-MH battery
Telephone base: 6V DC @ 400mA
Charger: 6V AC @ 300mA
Memory
Handset directory: 50 memory locations;
up to 30 digits and 15 characters
Handset call log: 50 memory locations;
up to 24 digits and 15 characters
55
Index
A
Add a handset 39
Announcement 12
Answer a call 13
Answering system 29
B
Battery 3, 38
C
Caller ID 23
Call intercept 30
Call log 24
Call log display screen messages 27
Call screening 30
Call waiting 14
Chain dialing 15
Character chart 20
Charging 3
Clear voice mail 10
D
Date and time 9
Delete answering system messages 32
Delete from redial 28
Delete from the call log 27
Delete from the directory 22
Dial a call log entry 26
Dial a directory entry 21
Dial a redial entry 28
Dialing pause 19, 22, 26
Directory 18
DSL filter 2
E
Edit a directory entry 22
End a call 13
Expand your telephone system 39
F
Find handset 14
H
Handset display screen messages 35
Handset icons 37
Handset lights 37
Home area code 10
I
Important safety instructions 48
Intercom 16
K
Key tone 8
L
Language 9
M
Maintenance 49
Make a call 13
Make a call log entry ready to dial 26
Message alert tone 11
Message capacity 29
Message playback 31
Message window displays 33
Missed calls indicator 25
Mute 14
N
New message indication 31
Number of rings 11
O
Operating range 49
P
Parts checklist 1
Play your announcement 12
R
RBRC® seal 50
Record and play memos 32
Record announcement 12
Redial list 28
Register a handset 39
Remote access 34
Remote code 11
Review the call log 25
Ringer mute 14
56
Index
Ringer tone 8
Ringer volume 8
S
Save a call log entry to the directory 26
Search the directory 21
Share an outside call 17
Speakerphone 13
Store a directory entry 19
Store from redial 19
T
Technical specifications 55
Telephone base installation 2
Telephone base lights 37
Troubleshooting 41
V
Volume 8, 13
W
Wall mounting 4
Wall mount installation 4
Warranty 51, 52
57
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5
Copyright © 2009 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
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