Mitel | 5540 | 5540 IP Console Quick Reference Guide

QUICK REFERENCE GUIDE
MITEL
5540 IP Console
Console Components
Keyboard
Softkey Labels
Softkeys (\ F1> - \ F0 >)
Display the features and call-handling functions accessible from the
through
keys on your keyboard.
Softkeys have functions that change with the different stages of call
processing or feature usage. For example, when you call a busy
extension, one of the softkeys becomes an Override key for barging
into the user's call. The bottom half of the display shows the functions
currently available from the softkeys.
Dialpad Keys
Dialing keys: Use these keys to dial telephone numbers.
Ringer Volume Adjustment: Press the keys while the console is
ringing to raise (∧) or lower (∨) the ringer volume.
Contrast Adjustment: Press (∧) to increase or (∨) to decrease.
Brightness Adjustment: Press and hold
. Press (∧)
to increase or (∨) to decrease.
Cursor Control keys: Press the
dialing telephone numbers or entering
to erase digits when
key information.
The other cursor control keys, along with the
used for Customer Data Entry and Maintenance only.
key, are
Call Waiting Indicator - C/W
The C/W indicator appears on the display when you have calls waiting
to be answered. The number of calls waiting displays next to the
indicator.
Fixed Function Keys
Press...
To...
answer calls on a “first come, first serve” basis.
complete a call transfer.
clear misdialed numbers.
mute the console ringer, switch to Night Service or
perform other console functions.
access paging equipment (if available).
Display
put a call on hold.
Call Identification
access additional Hold slots.
The top line of the display identifies the Source (SRC), or calling party;
the second line, the Destination (DST), or called party.
When you answer a call… For internal calls, the display shows the
name and number of the extension user and the system services and
restrictions (COS and COR) enabled for that extension. For external
calls, the display shows the name of the trunk and its COS and COR
assignments.
When you make a call… Along with the digits dialed, you see the
same information that accompanies an incoming call. For internal calls,
you also see the status of the extension (ringing or busy), and whether
the extension has Do Not Disturb (DND) activated or messages waiting
(MSW).
disallow room-to-room calls in a Hotel/Motel
system.
page extension users through their telephone
speakers.
see which trunk groups are busy.
Cordless Headset Operation
For cordless headset operation, refer to the detailed instructions in the
5540 IP Console User Guide.
Release 1.0
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products and services are the trademarks of their respective holders. All rights reserved.
QUICK REFERENCE GUIDE
Call Handling
Handling Recalls
Answering a Call
Calls transferred to an extension but not answered within a specified
time return to the console.
•
•
Lift the handset.
Press the
To answer a recall:
key
•
•
•
OR
• Press the [F1] to [F0] softkey to answer a specific call.
Multiple incoming calls
The C/W indicator on the screen tells you additional calls are waiting.
You must transfer or disconnect the current call, or put it on hold, before
answering a new call.
If the recall is because the extension is busy, you can press the [Dest]
softkey to obtain the following softkey options:
Transferring a Call
•
•
Dial the destination number.
Press the
key to complete the transfer and disconnect the call from the console.
Putting Calls On Hold
•
•
Inform the caller that you are placing him or her on hold.
Press the
key.
If you need more Hold keys, press the
free Hold softkey.
key, and then a
Press the
•
key used to put the call on hold.
For calls put on hold using the softkeys, press the
and then the appropriate Hold softkey.
To ...
[Override]
break into the busy extension
[Send Msg]
send a message waiting notification to the busy
extension
[Call Back]
receive notification when the extension is free
[Release]
camp the caller on the busy extension again
Press the
key to erase the misdialed digits, and
then dial the correct number.
OR
• Press the
key,
key, and then redial the number.
Setting up a Conference Call
Using Voice mail
•
•
•
The console does not automatically send the tones voice mail systems
require. You must turn on the tones each time you want to access the
system.
• Dial the voice mail access code.
• Press the [Tones On] softkey.
• When you are finished with the system, press the
[Tones Off] softkey.
Start with a two-party call.
Call a third party.
Press the [Conf] softkey.
To speak privately with one party (split the conference):
•
Press the [Source] softkey to speak to the first party or [Dest] to
speak to the other party.
To connect the two parties and drop out of the conference:
•
Keystroke Summary
Press the
key.
To release both parties without connecting them first:
•
Feature
Press ...
Correcting a Misdialed Number
Retrieving Held Calls
•
Press the
or
key.
Inform the caller that the extension is busy or not answering.
Do one of the following:
- Press the
key to disconnect the caller.
- Press the [Ring Again] softkey to redial the same destination.
- Dial a new destination, and press the
key.
Press the
key.
Keystrokes
Abbreviated Dial #s
Enter #
Advisory Msg - Set/Clear
Ext #
(optional)
Enter #
or
Alarm Messages - Read
Answer a Call
Applications - Access
Busy out Extension
Lift handset
or
Ext #
Callbacks - Cancel All
Call Fwd - Cancel All
Call Fwd - Set on Ext
Ext #
-2-
or
Dst #
or
or
or
Feature
Keystrokes
Call Hold - Place
Call Hold - Retrieve
Conference - Initiate
or
Hold softkey
Call third party
Conference - Split
to speak privately to SOURCE party or
to speak privately to DESTINATION party
Conference - Release
Console Bell - On/Off
Date
Enter date
DND - Set/Clear on Ext
If connected to Ext.
Dial Ext #
From idle console
Directed Call Pickup
Ext #
Dial access code
or
Dial ringing Ext
DISA Code - Change
Enter digits
Language Options
Message - Send to Ext
or
Ext #
Msg Waiting - Set/Clear
From idle console
Dial Ext #
If connected to Ext
or
Night Answer - Setup
Enter trunk #
Night/Day Serv. Change
or
Override DND on Ext
or
Paging - PA
or
Hold down
or
Dial zone code (if required)
Paging - Extension
Dial Ext #
Announce
Paging - Group
Dial group number
Paging - All Set
Announce
Recall - Busy
Announce
Announce
or
OR
OR
OR
Recall - No Answer
or
or Dial Ext #
or
Redial
Serial Call - Setup
While connected to requesting party:
Dial Ext #
When requesting party recalls:
Dial Ext #
Serial Call - End
System ID - View
System ID - Change
or
Time
Enter digits
Enter time
Tone Signaling - On/Off
Dial number
Transfer Call
Dial destination number
Enter code
(if required)
T
Trunks - Access
Trunk #
Trunks - Busy Out
Trunk #
Trunks - Flash
C
Dial digits
Trunks - Group Status
-3-
Dial outside number
Ext #
QUICK REFERENCE GUIDE
Abbreviations
Abb.
Meaning
Abb.
Abb.
Meaning
ABBR
Abbreviated
DD/MM/YY Day/month/year
Meaning
MSG
Message
ACC
Account
DISA
Direct Inward System Access
MSW
Message Waiting
ANSR
Answer
DIST
Disturb
OCC
Occupied
ATT
Attendant
DND
Do Not Disturb
RCL
Recall
BSY
OUT
Busied Out
DST
Destination
REG
Register
CAN
Cancel
FLEX
Flexible
RLS
Release
CBK
Callback
FWD
Forward
RM
Room
CDE
Customer Data Entry
IDENT
Identification
RS
Room Status or Restrict
Outgoing Calls
CLR
Clear
INT
Intercept/Internal
SER
Serial
COR
Class of Restriction
LD
Long Distance
VAC
Vacant
COS
Class of Service
LDN
Listed Directory Number
C/W
Call Waiting
LOC
Local
Hotel/Motel Features
Setting and Canceling Wake-up Calls
You can do all of the following from an idle console or while connected
to a guest room.
•
•
If the console is idle, start here...
•
•
•
•
Press the
key.
Press the [Guest Room] softkey.
Dial the room number.
Listing/Counting Rooms by Occupancy and
Condition Status
•
•
You can display a list of rooms by occupancy and condition status—
for example, Vacant and Not Clean, or Occupied and Maid Present.
The system also reports the total number of rooms that are in the state
you specify. You can cycle through all rooms or start with a particular
room number—for example, all vacant and clean rooms on the third
floor.
Setting and Canceling Do Not Disturb
•
•
Press the [No Distb] softkey to set or clear Do Not Disturb.
Setting and Canceling Message Waiting
•
To list all rooms by occupancy and condition status:
•
•
•
Press the [Set Wake-up] softkey.
Enter the time using four digits (hh:mm)—for
example, for 6:30 enter 0630.
Do one of the following:
- Press the [Set] softkey to set the time as AM.
- Press the [PM] softkey to set the time as PM. ([PM] appears
only if the system clock is set to 12-hour format, and the hour
entered is in the range 01 - 12).
Press the [Exit] softkey.
Press the
key.
Press the
key.
Press the [Guest Room] softkey.
Press the softkey that corresponds to the rooms you want
to display—for example, to display all vacant and clean rooms,
press the [Vac/Clean Rm] softkey.
Press the [More…] softkey to display the next 10 rooms matching
the specified states.
Press the [Send Msg] softkey to set or [Clear Msg] softkey to
clear the message waiting indicator on the room phone.
Setting Room Call Restrictions
•
Press the [Internal] softkey to allow only calls to other extensions
in the Hotel/Motel
OR
• Press the [Local] softkey to allow internal calls and local outgoing
calls only
OR
• Press the [Long Dist] softkey to allow all calls including long
distance calls.
To display a list of rooms beginning with a particular room
number:
• Complete the above steps.
• Press the [Room Number] softkey.
• Dial the number of the first of the rooms you want to display.
If the console is connected to the room, start here...
Changing Room Occupancy and Condition Status
• Press the [Status] softkey.
• Press the softkey that corresponds to the state you
want to set—for example, to change a room from vacant to occupied press the [Occupied] softkey.
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