QUICK REFERENCE GUIDE MITEL 5540 IP Console Console Components Keyboard Softkey Labels Softkeys (\ F1> - \ F0 >) Display the features and call-handling functions accessible from the through keys on your keyboard. Softkeys have functions that change with the different stages of call processing or feature usage. For example, when you call a busy extension, one of the softkeys becomes an Override key for barging into the user's call. The bottom half of the display shows the functions currently available from the softkeys. Dialpad Keys Dialing keys: Use these keys to dial telephone numbers. Ringer Volume Adjustment: Press the keys while the console is ringing to raise (∧) or lower (∨) the ringer volume. Contrast Adjustment: Press (∧) to increase or (∨) to decrease. Brightness Adjustment: Press and hold . Press (∧) to increase or (∨) to decrease. Cursor Control keys: Press the dialing telephone numbers or entering to erase digits when key information. The other cursor control keys, along with the used for Customer Data Entry and Maintenance only. key, are Call Waiting Indicator - C/W The C/W indicator appears on the display when you have calls waiting to be answered. The number of calls waiting displays next to the indicator. Fixed Function Keys Press... To... answer calls on a “first come, first serve” basis. complete a call transfer. clear misdialed numbers. mute the console ringer, switch to Night Service or perform other console functions. access paging equipment (if available). Display put a call on hold. Call Identification access additional Hold slots. The top line of the display identifies the Source (SRC), or calling party; the second line, the Destination (DST), or called party. When you answer a call… For internal calls, the display shows the name and number of the extension user and the system services and restrictions (COS and COR) enabled for that extension. For external calls, the display shows the name of the trunk and its COS and COR assignments. When you make a call… Along with the digits dialed, you see the same information that accompanies an incoming call. For internal calls, you also see the status of the extension (ringing or busy), and whether the extension has Do Not Disturb (DND) activated or messages waiting (MSW). disallow room-to-room calls in a Hotel/Motel system. page extension users through their telephone speakers. see which trunk groups are busy. Cordless Headset Operation For cordless headset operation, refer to the detailed instructions in the 5540 IP Console User Guide. Release 1.0 M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. QUICK REFERENCE GUIDE Call Handling Handling Recalls Answering a Call Calls transferred to an extension but not answered within a specified time return to the console. • • Lift the handset. Press the To answer a recall: key • • • OR • Press the [F1] to [F0] softkey to answer a specific call. Multiple incoming calls The C/W indicator on the screen tells you additional calls are waiting. You must transfer or disconnect the current call, or put it on hold, before answering a new call. If the recall is because the extension is busy, you can press the [Dest] softkey to obtain the following softkey options: Transferring a Call • • Dial the destination number. Press the key to complete the transfer and disconnect the call from the console. Putting Calls On Hold • • Inform the caller that you are placing him or her on hold. Press the key. If you need more Hold keys, press the free Hold softkey. key, and then a Press the • key used to put the call on hold. For calls put on hold using the softkeys, press the and then the appropriate Hold softkey. To ... [Override] break into the busy extension [Send Msg] send a message waiting notification to the busy extension [Call Back] receive notification when the extension is free [Release] camp the caller on the busy extension again Press the key to erase the misdialed digits, and then dial the correct number. OR • Press the key, key, and then redial the number. Setting up a Conference Call Using Voice mail • • • The console does not automatically send the tones voice mail systems require. You must turn on the tones each time you want to access the system. • Dial the voice mail access code. • Press the [Tones On] softkey. • When you are finished with the system, press the [Tones Off] softkey. Start with a two-party call. Call a third party. Press the [Conf] softkey. To speak privately with one party (split the conference): • Press the [Source] softkey to speak to the first party or [Dest] to speak to the other party. To connect the two parties and drop out of the conference: • Keystroke Summary Press the key. To release both parties without connecting them first: • Feature Press ... Correcting a Misdialed Number Retrieving Held Calls • Press the or key. Inform the caller that the extension is busy or not answering. Do one of the following: - Press the key to disconnect the caller. - Press the [Ring Again] softkey to redial the same destination. - Dial a new destination, and press the key. Press the key. Keystrokes Abbreviated Dial #s Enter # Advisory Msg - Set/Clear Ext # (optional) Enter # or Alarm Messages - Read Answer a Call Applications - Access Busy out Extension Lift handset or Ext # Callbacks - Cancel All Call Fwd - Cancel All Call Fwd - Set on Ext Ext # -2- or Dst # or or or Feature Keystrokes Call Hold - Place Call Hold - Retrieve Conference - Initiate or Hold softkey Call third party Conference - Split to speak privately to SOURCE party or to speak privately to DESTINATION party Conference - Release Console Bell - On/Off Date Enter date DND - Set/Clear on Ext If connected to Ext. Dial Ext # From idle console Directed Call Pickup Ext # Dial access code or Dial ringing Ext DISA Code - Change Enter digits Language Options Message - Send to Ext or Ext # Msg Waiting - Set/Clear From idle console Dial Ext # If connected to Ext or Night Answer - Setup Enter trunk # Night/Day Serv. Change or Override DND on Ext or Paging - PA or Hold down or Dial zone code (if required) Paging - Extension Dial Ext # Announce Paging - Group Dial group number Paging - All Set Announce Recall - Busy Announce Announce or OR OR OR Recall - No Answer or or Dial Ext # or Redial Serial Call - Setup While connected to requesting party: Dial Ext # When requesting party recalls: Dial Ext # Serial Call - End System ID - View System ID - Change or Time Enter digits Enter time Tone Signaling - On/Off Dial number Transfer Call Dial destination number Enter code (if required) T Trunks - Access Trunk # Trunks - Busy Out Trunk # Trunks - Flash C Dial digits Trunks - Group Status -3- Dial outside number Ext # QUICK REFERENCE GUIDE Abbreviations Abb. Meaning Abb. Abb. Meaning ABBR Abbreviated DD/MM/YY Day/month/year Meaning MSG Message ACC Account DISA Direct Inward System Access MSW Message Waiting ANSR Answer DIST Disturb OCC Occupied ATT Attendant DND Do Not Disturb RCL Recall BSY OUT Busied Out DST Destination REG Register CAN Cancel FLEX Flexible RLS Release CBK Callback FWD Forward RM Room CDE Customer Data Entry IDENT Identification RS Room Status or Restrict Outgoing Calls CLR Clear INT Intercept/Internal SER Serial COR Class of Restriction LD Long Distance VAC Vacant COS Class of Service LDN Listed Directory Number C/W Call Waiting LOC Local Hotel/Motel Features Setting and Canceling Wake-up Calls You can do all of the following from an idle console or while connected to a guest room. • • If the console is idle, start here... • • • • Press the key. Press the [Guest Room] softkey. Dial the room number. Listing/Counting Rooms by Occupancy and Condition Status • • You can display a list of rooms by occupancy and condition status— for example, Vacant and Not Clean, or Occupied and Maid Present. The system also reports the total number of rooms that are in the state you specify. You can cycle through all rooms or start with a particular room number—for example, all vacant and clean rooms on the third floor. Setting and Canceling Do Not Disturb • • Press the [No Distb] softkey to set or clear Do Not Disturb. Setting and Canceling Message Waiting • To list all rooms by occupancy and condition status: • • • Press the [Set Wake-up] softkey. Enter the time using four digits (hh:mm)—for example, for 6:30 enter 0630. Do one of the following: - Press the [Set] softkey to set the time as AM. - Press the [PM] softkey to set the time as PM. ([PM] appears only if the system clock is set to 12-hour format, and the hour entered is in the range 01 - 12). Press the [Exit] softkey. Press the key. Press the key. Press the [Guest Room] softkey. Press the softkey that corresponds to the rooms you want to display—for example, to display all vacant and clean rooms, press the [Vac/Clean Rm] softkey. Press the [More…] softkey to display the next 10 rooms matching the specified states. Press the [Send Msg] softkey to set or [Clear Msg] softkey to clear the message waiting indicator on the room phone. Setting Room Call Restrictions • Press the [Internal] softkey to allow only calls to other extensions in the Hotel/Motel OR • Press the [Local] softkey to allow internal calls and local outgoing calls only OR • Press the [Long Dist] softkey to allow all calls including long distance calls. To display a list of rooms beginning with a particular room number: • Complete the above steps. • Press the [Room Number] softkey. • Dial the number of the first of the rooms you want to display. If the console is connected to the room, start here... Changing Room Occupancy and Condition Status • Press the [Status] softkey. • Press the softkey that corresponds to the state you want to set—for example, to change a room from vacant to occupied press the [Occupied] softkey. -4-
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