Zoom | V3 9225 | User guide | Zoom V3 9225 User guide

ZOOM V3
U S E R
G U I D E
NOTICE
This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and
documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or
documentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any
person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2005
All rights reserved.
Contents
OVERVIEW .......................................................................... 5
1 INSTALLATION INSTRUCTIONS ............................................. 6
1.1 WHAT’S IN THE PACKAGE .................................................... 6
1.2 QUICK START INSTRUCTIONS ............................................... 8
Step 1: Installing the Software ......................................... 8
Step 2: Installing the Hardware ........................................ 9
Step 3: Configuring Internet Explorer...............................12
Step 4: Configuring Your V3 ............................................14
Step 5: Setting up VoIP Service .......................................18
1.3 TIPS FOR MAKING VOIP CALLS ...........................................18
1.4 SETTING THE V3 FOR VOIP ONLY MODE ...............................19
1.5 FRONT PANEL DESCRIPTION ...............................................20
1.6 IF YOU NEED HELP...........................................................20
1.7 CHANGING THE V3’S PASSWORD & RESETTING THE UNIT TO ITS
DEFAULT SETTINGS ................................................................21
1.8 WINDOWS USERS: REMOVING THE V3 ..................................22
2 VOICE OVER IP SETTINGS ................................................ 23
2.1 CHANGING YOUR VOIP SETTINGS ........................................23
If Your Unit Is Not Preset for VoIP ...................................23
2.2 CALL FORWARDING AND CALL WAITING .................................28
Enabling Call Management Features.................................29
Activating Call Management Features...............................30
3 PLAYING ONLINE GAMES .................................................. 32
3.1 USING YOUR V3 WITH XBOX® LIVE ......................................32
3.2 USING YOUR V3 WITH PLAYSTATION® 2 ...............................33
3.3 SETTING UP THE V3 FOR PEER-TO-PEER GAMING AND MULTIPLAYER
GAME HOSTING ....................................................................35
3.4 SETTING UP A VIRTUAL SERVER...........................................36
3.5 SETTING UP A DMZ .........................................................44
4 USING THE V3’S ADVANCED FIREWALL ............................... 50
4.1 MAIN FIREWALL FEATURES .................................................52
Protection Policy .............................................................52
Hacker Log.....................................................................54
Service Filtering..............................................................55
4.2 CREATING INBOUND/OUTBOUND POLICIES .............................56
Inbound Policies .............................................................57
Outbound Policies ...........................................................58
4.3 SETTING UP FIREWALL DATABASES ......................................60
IP Group ........................................................................60
Service Group.................................................................62
Time Group ....................................................................62
APPENDIX A DSL INTERNET SETTINGS TABLES ....................... 64
APPENDIX B VOIP PHONE INSTALLATION OPTIONS ................. 67
Plug Multiple Phones Directly into the V3 .........................67
Use Cordless Phones to Link to the V3 .............................67
APPENDIX C MAC AND LINUX USERS: SETTING TCP/IP NETWORK
SETTINGS ......................................................................... 68
Macintosh TCP/IP Settings ..............................................68
Linux TCP/IP Settings .....................................................69
APPENDIX D TROUBLESHOOTING .......................................... 71
CONNECTION TROUBLESHOOTING TIPS .......................................71
VOIP AND PHONE TROUBLESHOOTING TIPS .................................75
APPENDIX E REGULATORY INFORMATION ............................... 79
Overview
The V3 is a gateway/router with a TelePort™ VoIP phone port.
You use the V3 in conjunction with an Ethernet cable modem or
Ethernet ADSL modem to connect to the Internet. The
gateway/router provides an interface between the Internet and
your local area network (LAN). It also includes an advanced
firewall, which allows you to control Internet access from your
local network and which protects your local network from
unwanted Internet traffic. The TelePort lets you use an ordinary
telephone to make VoIP calls over the Internet and regular calls
through the familiar Public Switched Telephone Network (PSTN).
This User Guide contains installation instructions and explains how
to configure the V3 for some popular applications. Most users
should go now to the next chapter, Installation Instructions.
Note:
If you are an Internet service provider, a VoIP service provider, or a system
administrator, additional information is available in the Technical Reference
Manual at www.zoom.com
The Technical Reference manual includes information such as voice parameters
and dialing plan configurations.
Overview
5
1
Installation Instructions
This chapter covers the basic instructions needed to install your
V3 and place VoIP calls.
1.1 What’s in the Package
Software CD-ROM
Phone Cord
Power Cube
Ethernet Cable
USB Cable
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The CD contains the Installation Software, User Manual, Warranty,
and Customer Support information.
In addition, you may have a phone-jack adapter to adapt the RJ-11
phone cord for a different phone jack (certain countries only).
If anything is missing or damaged, contact Zoom Customer
Support or your retailer or distributor.
What You Will Need
•
•
•
•
•
An Ethernet cable modem or Ethernet DSL modem.
A Windows, Macintosh, or Linux computer equipped with
a Network Interface Card (NIC) or a USB port.
A telephone to plug into the V3 if you plan to use VoIP.
An accessible telephone jack (a jack where you can plug in a
regular telephone and make calls).
A DSL phone filter.
Chapter 1: Installation Instructions
7
1.2 Quick Start Instructions
Installing the V3 involves five steps: Installing the Software,
Installing the Hardware, Configuring Internet Explorer,
Configuring Your V3, and Setting Up VoIP Service.
Step 1: Installing the Software
Installing the software is only required for people connecting a
Windows computer directly to the V3. All others should skip to
Step 2: Installing the Hardware.
If your computer has an available Ethernet jack, we recommend
that you use it instead of the USB jack. This will simplify
installation.
If you decide to use the V3’s USB jack, you must remove any
previously installed USB modem drivers on your computer
before installing this software. On the desktop, click the Start
button, point to Settings, and select Control Panel. In Control
Panel, double-click Add/Remove Programs, on the
Install/Uninstall tab, select your old USB modem from the list,
and click Remove. Now continue below.
1 Your computer must be on. Insert the supplied CD into
your computer’s CD drive. The CD should start automatically
and the Select Language screen should appear. (If the CD
does not start automatically, on the desktop, click the Start
button, click Run, and then type D:\setup.exe, where D is
the letter of your CD drive.)
2 Select your language and click the Installation Wizard
button. The software installation proceeds automatically.
3 When the process is complete, you will be prompted to click
Finish and then Shut Down to turn off your computer.
Remove the CD from your CD drive before you shut down
your computer.
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Step 2: Installing the Hardware
Installing the Hardware is a two-step process, Making the
Connections, and Powering Up.
Making the Connections
1 The software must be installed before you proceed.
Then, unplug or turn off the power to your PC and
everything connected to your PC.
2 Plug your phone into the V3’s PHONE jack.
If you have a cordless phone with one or more handsets, plug
the base station into the V3’s PHONE jack.
Note: If RJ-11 phone jacks are not used in your country, you
will need a phone adapter. Plug the adapter into the V3’s
PHONE jack and then plug in your phone.
3 Connect the V3 to the traditional telephone network.
Plug one end of the V3’s phone cord into the V3’s TELCO
jack and the other end into a telephone jack where you would
normally plug in a standard telephone. If you are using DSL,
this jack should have a DSL phone filter installed on it. Phone
filters block the DSL frequencies so that someone making a
normal phone call won’t hear noise on the line. They also keep
phone conversations from interfering with DSL performance.
If you do not have a DSL phone filter, they are available at
most retail stores that sell consumer electronics.
4 Connect the V3 to your cable or DSL modem.
Plug one end of an Ethernet cable into your cable or DSL
modem and plug the other end into the WAN port of the V3.
If your cable or DSL modem is already connected to your PC
with an Ethernet cable, leave the cable plugged into the cable
or DSL modem. Then, unplug the other end from the PC and
plug the end you just unplugged into the V3’s WAN port.
Chapter 1: Installation Instructions
9
5 If you have an existing router, we recommend that you
replace the existing router with the V3, which has a built-in
router. If, however, you need to connect the V3 behind
another router, plug one end of the Ethernet cable into the
WAN port of the V3 and the other end into a LAN port of
the router.
6 If you have a wireless access point or are using a wireless
router as an access point, unplug it from your computer or
modem and plug it into one of the V3’s LAN ports.
7 Connect the V3 to your computer. We recommend that you
use the Ethernet port if possible, because Ethernet provides a
more reliable connection.
Ethernet - Plug one end of the included Ethernet cable into
one of the V3’s LAN ports (1, 2, 3, or 4) and plug the other
end into the computer’s Ethernet port.
USB - Plug one end of the USB cable into the V3’s USB port
and the other end into the computer’s USB port.
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Powering Up
To ensure that all the devices you just connected to the V3 install
correctly, you need to power up each device one at a time. Follow
these steps carefully.
1 Plug in the modem’s Power Supply, and turn on the
modem’s on/off switch if it has one.
Plug the modem’s power cube into a power outlet.
Wait for one-two minutes so that you are sure the modem has
completed its power up process before proceeding to Step 2.
2 Plug in the V3’s Power Supply.
Plug the included power cube into a power outlet and then
into the V3’s power (PWR) jack.
Wait for one-two minutes so that you are sure the V3 has
completed its power up process before proceeding to Step 3.
Note: Use only the power cube shipped with the V3 or you
may cause damage to your hardware.
3 Turn the computer on.
If you are using USB, a Found New Hardware box should
display, showing the progress of the installation. Follow the
prompts.
—Windows XP users: You may see Hardware Installation
disclaimer boxes regarding Windows logo testing. You can
safely disregard these messages and click Continue Anyway.
—Windows 2000 users: You may see a Digital Signature
Not Found dialog box. You can safely disregard this message
and click Yes.
—Windows 98/Me users: Restart your computer if you are
prompted to do so.
Chapter 1: Installation Instructions
11
Step 3: Configuring Internet
Explorer
Macintosh and Linux users: Your Web browser is set up
automatically, so you can skip this section. Turn to page 68 to
make sure that your computer’s TCP/IP settings are configured
correctly.
Windows users: The software that you use to make an Internet
connection must be set for a network connection, not a dial-up
connection. If you are already using a cable or DSL modem, you
shouldn’t need to do anything. If you are just setting up your cable
or DSL Internet connection for the first time, we have included
instructions. The following instructions are for Internet Explorer, a
popular Web browser. If you are using Netscape Navigator or
another browser, set it up now to use a network connection (this
might be called a “Local Area Network” or “broadband”
connection).
If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade. If you want to check your version number, open
Internet Explorer, select Help, then About Internet Explorer.
Your version number is right under the Microsoft Internet
Explorer logo. You can ignore all the numbers after the period
following the first digit.
1 On the desktop, right-click (not left-click) the Internet
Explorer icon, and select Properties.
If you cannot access Internet Explorer:
Windows XP users: From the desktop, click the Start button,
then click Control Panel. In Control Panel, click Network
and Internet Options and then click the Internet Options
icon.
Windows 98/Me/2000 users: From the desktop, click the Start
button, point to Settings, and then click Control Panel. In
Control Panel, click the Internet Options icon.
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2 In the Internet Properties dialog box, click the Connections
tab.
3 On the Connections tab, click Setup.
4 Windows XP users: In the Welcome to the New Connection
Wizard dialog box, click Next.
If you see a Location Information dialog box, click Cancel
to return to the Welcome dialog box, and click Next again.
In the Network Connection Type dialog box, click Connect
to the Internet.
In the Getting Ready dialog box, click “Set up my
connection manually,” and then click Next.
In the Internet Connection dialog box, click “Connect
using a broadband connection that is always on,” and click
Next.
5 Windows 98/Me/2000 users: In the Internet Connection
Wizard dialog box, select “I want to set up my Internet
connection manually, or I want to connect through a local
area network (LAN)”, and click Next.
In the Setting up your Internet connection dialog box,
change the selection to “I connect through a local area
network (LAN)” and click Next.
In the Local area network Internet configuration dialog
box, uncheck the box “Automatic discovery of proxy
server”. Then click Next.
A dialog box asks if you want to set up an email account. Click
No and then Next.
6 When the configuration process is done, you will see a
Completing the Internet Connection Wizard dialog box.
Windows 98/Me/2000 users: Be sure to uncheck the box that
says “To connect to the Internet immediately, select this
box….”
Chapter 1: Installation Instructions
13
7 Click Finish.
8 Windows XP users: Close Control Panel.
Windows 98/Me/2000 users: If Internet Explorer is open,
close it before going to the next step of the installation,
Configuring Your V3.
Step 4: Configuring Your V3
•
If you have a Cable Modem, see below
•
If you have a DSL Modem, see page 15.
Configuring the V3 for a Cable
Modem
The V3 is set up by default to work with a cable modem, so
additional configuration is normally not required.
1 Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
2 If you connect successfully, your installation is complete
and you’re ready to browse the Web! Continue with Step 5:
Setting up VoIP Service on page 18.
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Configuring the V3 for a DSL
Modem
1 Open the Zoom Configuration Manager.
You should have a Zoom icon on your desktop. You must
double-click this icon to open up the Zoom
Configuration Manager. (If you do not have an icon,
open your Web browser, type http://10.2.2.2 and press
Enter.)
2 Log in to the Zoom Configuration Manager.
Type the following User Name and Password in lowercase
letters as shown. (You will need to use this User Name and
Password each time you want to open up the Zoom
Configuration Manager. See Changing the V3’s Password
in the User’s Manual on the CD if you would like to choose a
different Password.)
User Name: admin
Password: zoomvoip
Chapter 1: Installation Instructions
15
3 The Basic Setup page displays.
At Internet Connection Type, pull down the list of selections
and choose the type of DSL your provider uses. If you don’t
know what type you have, read below.
The three most common types of DSL service are PPPoE, PPPoA,
and 1483. There is also Static IP, but it is very unlikely that you are
using it without knowing. You would have had to ask your service
provider for it, and there is typically an additional monthly fee.
It is very important that this selection is correct, so if you don’t
know what type of service you have, we recommend that you call
your service provider and ask them. If you can’t call them, the
tables beginning on page should help you figure it out.
4 Click Save Changes. The screen may change slightly,
depending on the type of DSL you select.
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5 Configuring the V3 for DSL PPPoE, PPPoA, 1483, or
Static IP.
If you selected DSL PPPoE:
Your service provider should have given you a username
(usually your email address or the characters preceding the @
sign in your email address) and a password (NOT the
username and password that you used to get into the Zoom
Configuration Manager.) If you cannot remember or cannot
find your username and password, call your service provider
and tell them you have misplaced your username and
password. Then enter them as well. Skip to Step 7.
If you selected DSL PPPoA or DSL 1483:
To make the V3 work with DSL PPPoA or 1483, you will have
to configure your DSL modem. For PPPoA, you need to “pass
through” your DSL modem’s IP Address to the V3. For DSL
1483, you need to “turn off NAT.” NAT is a kind of firewall.
You will have to do this through your DSL modem
configuration software. Unfortunately there are many different
DSL modem manufacturers and each one handles this a little
bit differently, so we can’t give specific instructions for your
modem. You should find these settings in your DSL modem
user’s manual or configuration software under “Advanced
Features” or “Advanced Configuration.”
—If you have DSL PPPoA, the setting that you are looking
for is commonly called PPP Half Bridge, ZIPB, DHCP
Spoofing, or just IP Passthrough. When you find it, check
or select it.
—If you have DSL 1483, look for Setting NAT, NAT
Configuration, or something similar. When you find it, turn
off NAT.
If you selected DSL with Static IP:
Enter the static IP address, subnet mask, default gateway,
and DNS Server IP address assigned to you by your service
provider, and then click Add.
Chapter 1: Installation Instructions
17
6 Click Save Changes, then Write Settings to Flash and
Reboot, and then Confirm.
7 Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
8 If you connect successfully, your installation is complete
and you’re ready to browse the Web! Continue with Step 5:
Setting up VoIP Service
If you do not connect successfully, refer to the
Troubleshooting Tips on page 71.
Step 5: Setting up VoIP Service
If you purchased a V3 Model 5567, your unit has been set up for
VoIP service, so continue below with 1.3 Tips for Making VoIP
Calls. If you purchased another Model V3, please go to Chapter 2
on page 23.
1.3 Tips for Making VoIP Calls
Distinctive Ring and Dial Tone - The V3’s ring and dial tone
sound different from your normal phone. This means that you can
easily tell by the ring that you are receiving a VoIP call. Perhaps
more important, when you make a VoIP call, you will hear a
different dial tone than you hear on the public phone network, so
that you can be sure you are making a VoIP call.
Speed dialing - If the phone that you plugged into the V3 has a
speed dialing feature, you can use it for your VoIP calls and your
regular calls. Just be sure to start the VoIP calls with the # symbol
(except in VoIP Only Mode where you don’t use the #).
Redial - You may redial a VoIP number just as you would redial
any other number, using the redial feature on your phone.
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Hook Flash - If you receive a second call while you are on a VoIP
call, you will hear a call waiting tone. Momentarily press the hook
button on your phone to talk to the second caller, and press it
again to go back to your first conversation. After you have
completed a VoIP call, you can press the hook button to get a
fresh VoIP dial tone and make another VoIP call without dialing #
(Note that redial or speed dialing will not work in this case,
however. You must hang up for at least one second if you need to
make a conventional phone call.
1.4 Setting the V3 for VoIP Only
Mode
For models outside of the US, the V3 can be set to operate in
VoIP Only Mode. While in VoIP Only Mode, you do not need
to dial # before dialing a number. Use VoIP Only Mode when:
•
You have a cable modem and you are not near a phone jack
that you can plug the V3 into.
•
You are using a DSL modem and your DSL line also provides
your ISDN service.
•
You are using “unbundled” DSL—that is, a line without any
telephone service attached to it.
•
You intend to use the phone connected to the V3 solely for
VoIP calls. That way, you do not have to hit # before every
call.
To put the V3 in VoIP Only Mode, follow these steps:
1 From the Zoom Configuration Manager, click the Voice
Over IP icon at the top of the page.
2 Check the VoIP Only Mode box.
3 Click Save Changes, Write Settings to Flash and Reboot,
and Confirm.
Chapter 1: Installation Instructions
19
1.5 Front Panel Description
Light Description
PWR
Lights when the V3 is plugged into a power source.
LINK
Lights when the V3 is connected to its broadband WAN
connection device.
DATA Blinks when data is being transferred through the broadband
line.
USB
Lights when the USB port of the V3 is plugged into a
powered-up computer’s USB port.
LAN
1-4
Lights when a LAN port of the V3 is plugged into the Ethernet
port of a powered-up device.
VoIP
Lights when a Voice over IP call is taking place.
If you have followed the manual to this point, your V3 gateway and
VoIP should be working. Congratulations, you’re ready to enjoy
the V3!
1.6 If You Need Help
•
If you have hardware installation problems, our Technical
Support Staff will be happy to assist you.
Windows Users: Please see the Customer Support portion of
the CD for contact information. You may also want to refer to
the Frequently Asked Questions on the CD.
Macintosh and Linux Users: You will find Customer
Support information and User Documentation in Adobe PDF
format in the appropriately named folders in the directory of
the CD-ROM that came with your V3.
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•
From time to time, Zoom may release improved firmware.
This is available at www.zoom.com , along with upgrade
instructions. We recommend that you check this site
periodically for updates.
1.7 Changing the V3’s Password
& Resetting the Unit to Its
Default Settings
To change the V3’s Password, click the Advanced Setup icon at
the top of the Zoom Configuration Manager. Under the
Administration heading, click Admin Password.
•
Type the new password, then retype it for verification
purposes.
•
Click Save Changes, Write Settings to Flash and Reboot,
and Confirm.
Note:
The password must be at least 8 characters. If you change your
password and then forget it, your only recourse is to reset it to the
default by performing a hardware system reset (see below).
Chapter 1: Installation Instructions
21
If you have changed the system settings on your V3 unit and for
some reason want to restore them to the factory default settings,
you can do so in one of two ways: You can perform a software
reset or a hard reset.
If you can open your Web browser and access your V3’s user
interface, here’s how to perform a software reset:
•
From the Advanced Setup page, under Administration, click
Reset to Default. You will be prompted to click the Write
Settings to Flash and Reboot button. Once this process is
complete, your unit is reset to its factory settings. Click on any
of the icons at the top of the page to continue.
If you lose your link to the unit and cannot communicate with it
via the Web browser, here’s how to perform a hard reset.
•
Using a paper clip, press the RESET button on the unit’s back
panel. While holding in this button, count to five, and then
release the button. You are now guaranteed that all system
settings are restored to the unit’s factory defaults.
1.8 Windows Users: Removing
the V3
If you have Windows and want to remove your V3—for instance,
if you move your computer to a location without broadband
service—you should remove the software before disconnecting the
hardware.
1 From the desktop, select Start | Programs | Zoom VoIP
Gateway | Uninstall.
2 When prompted to confirm your choice, click Yes.
3 When the process is complete, you will be prompted to
click Finish.
4 Unplug your V3 hardware.
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2
Voice Over IP Settings
If you purchased a V3 Model 5567, you do not need this
chapter. If you have another V3 model, please continue below.
2.1 Changing Your VoIP Settings
The V3 needs to be configured with specific information for
the VoIP service that you plan to use.
If you received the V3 from your service provider, it is likely
that it is preset for their VoIP service. In most cases the service
provider will tell you that the unit has been preset. If you’re not
sure you can check by going to the Advanced VoIP Setup page
(Double-click the Zoom V3 icon on your desktop, then the Voice
over IP button on the opening page, then the Advanced VoIP
Setup button.) If the User ID box is filled in, your V3 is preset;
you can now refer to Section 1.3 Tips for Making VoIP Calls
on page 18 or Section 2.2 Call Forwarding and Call Waiting
on page 28. If your V3 is not preset, continue below.
If Your Unit Is Not Preset for VoIP
There are two ways to configure the V3 for VoIP. Both require
that you enter specific information provided to you by your service
provider.
Some service providers use Auto Account Configuration. If your
service provider gave you a Server Address, they are using Auto
Account Configuration. Go to Auto Account Configuration on
page 24.
Chapter 2: Voice Over IP Settings
23
If your service provider did not give you a Server Address but
provided you with a User ID and a Password, you will configure
your V3 manually. Go to Manual Account Configuration on page
26.
Auto Account Configuration
1 Open the Voice Over IP page.
Click the Zoom V3 icon on your desktop, then the Voice over IP
icon at the top of the opening page to display the Voice over IP
setup page.
2 Under Basic Setup, in the Server box enter the Server
address given to you by your provider.
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Zoom V3 User’s Guide
3 If your service provider gave you a Filename, enter it in
the Filename box. If you did not get a Filename from
your service provider, leave the box as it is.
4 Go to the box labeled Encryption. Your service provider
should have told you whether encryption should be on
(box checked) or off (box unchecked). It is important that
this is right, so if you don’t have this information contact
your service provider before proceeding.
5 Click the Download Configuration button.
6 You can now use Select Ring & Tone by
Country/Region to decide what kind of ring and ring
tone you would like for your incoming VoIP calls. You
can either choose to have your ring and ring tone be the
same as your normal phone ring, slightly different, or
completely different. We recommend that you make the
ring different from your normal ring so that you can tell
the difference between an incoming VoIP call and a
regular call.
To make your incoming ring the same as your normal
ring, choose your country from the pulldown menu.
To make your incoming ring slightly different from your
normal ring, choose your country from the pulldown menu
and pick the “VoIP” option. This will give you the same tone
as your normal ring with a different ring pattern.
For a completely different ring tone for your VoIP calls,
you can choose any ring listed for any country.
7 Click Save Changes, then Write Settings to Flash and
Reboot, and then Confirm.
Chapter 2: Voice Over IP Settings
25
8 Check that your settings are okay. Look at the User
ID box near the top of the page. If this box is now filled
in, your settings are okay.
If this box is not filled in, contact your provider.
9 You can now refer to Section 1.3 Tips for Making VoIP
Calls on page 18 or Section 2.2 Call Forwarding and Call
Waiting on page 28.
Manual Account Configuration
1 Open the Advanced VoIP Setup page.
Double-click the Zoom V3 icon on your desktop. In lowercase
letters, enter admin for the username and zoomvoip for the
password. Click the Voice over IP icon at the top of the opening
page to display the Voice over IP setup page. Then click the
Advanced VoIP Setup button at the bottom of the Voice Over
IP page to display the Advanced VoIP Setup page.
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2 Under Service Configuration, click the Auto Account
Configure box to remove the checkmark.
3 Enter the User ID, Authorization ID, Password,
Domain/Realm, and SIP Proxy Address in the
appropriate boxes. These five boxes must be filled in
correctly. Enter them carefully and check to make sure
they match the information given to you.
4 If you installed the V3 behind a router or your service
provider told you to enable STUN, click Yes to enable
STUN. Then, enter the STUN server name and port
number. These should have been given to you by your
service provider.
5 Enter any additional information required by your
service provider. If your provider gave you any other
information, enter it in the appropriate boxes.
6
You can now use Select Ring &Tone by Country/Region
to decide what kind of ring and ring tone you would like for
your incoming VoIP calls. You can either choose to have your
ring and ring tone be the same as your normal phone ring,
slightly different, or completely different. We recommend that
you make the ring different from your normal ring so that you
can tell the difference between an incoming VoIP call and a
regular call.
To make your incoming ring the same as your normal
ring, choose your country from the pulldown menu.
To make your incoming ring slightly different from your
normal ring, choose your country from the pulldown menu
and pick the “VoIP” option. This will give you the same tone
as your normal ring with a different ring pattern.
For a completely different ring tone for your VoIP calls you
can choose any ring listed for any country.
Chapter 2: Voice Over IP Settings
27
7 Click Save Changes, then Write Settings to Flash and
Reboot, and then Confirm.
8 Wait for 30 seconds. You can now refer to Section 1.3
Tips for Making VoIP Calls on page 18 or continue below.
2.2 Call Forwarding and Call
Waiting
The Supplementary Services page displays the V3’s VoIP call
management features such as call forwarding and call waiting. Click
its button on the bottom of the Voice Over IP page.
Important: The V3’s call forward capabilities are displayed on this
page. However, to activate these functions, you must enter the
V3’s VoIP call management commands using your telephone
keypad. The section immediately following the table, Activating
Call Management Features, explains how to do this.
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Enabling Call Management
Features
Enable Call Forwarding
Click to turn on the call forwarding feature.
Then select (click) the options listed below
that you want to use.
Forward Calls To
Enter the phone number of the location
where you want to forward incoming VoIP
calls. You must also enter the forwarding
number using your telephone keypad, as
explained below this table.
Forward All Calls
Enables the forwarding of all VoIP calls to
the specified forwarding number.
Forward When Busy
Enables the forwarding of VoIP calls to the
specified forwarding number when the V3’s
phone is busy.
Forward When No
Answer
Enables the forwarding of VoIP calls to the
specified forwarding number when there is
no answer.
Enable Call Waiting
Enabled by default.
Call waiting signals you with a tone when
another caller tries to contact you while you
are on the phone. Press the hook button on
your phone to be connected to the second
caller, and the person you were talking with
will be placed on hold. Press it again to
return to the first conversation. If you
disable it, callers will either hear a busy
signal or they will be given the option to
leave a voice mail message; this depends
on your service provider.
Enable Call Return
Enabled by default. Dial the call return
number for your region, preceded by the #
sign, if you want the V3 to dial the last
number that attempted to call you. if you do
not know the call return number or it does
not work, dial # and then * 6 9
Chapter 2: Voice Over IP Settings
29
Activating Call Management
Features
Note:
Call forwarding works only for calls that arrive over VoIP. The V3
cannot forward calls from the PSTN. However, if you have VoIP
to PSTN service, you can forward VoIP calls from the V3 to the
PSTN.
The command sequence to control call management is simple. We
have included a sample table below. On your telephone keypad,
enter
# <Forward code> <Forward Number> #
The V3 will attempt to place a call to the Forward Number.
If someone answers within 15 seconds, the forwarding feature will
become active. If not, you need to re-enter the command:
# <Forward code> <Forward Number> #
Then the forwarding feature you have selected will become active.
You will hear a stutter dial tone while call forwarding is active.
30
Zoom V3 User’s Guide
Sample Table of Enable/Disable Codes
Function
USA
UK
Forward All
*72
*21*
Forward Busy
*74
*67*
Forward No Ans
*75
*61*
Forward Deactivate
*73
#21*
Call Waiting Disable
*7 0
#43#
To deactivate Call Forwarding, enter
# < Forward Deactivate code > #
Note:
Deactivating call forward from the keypad only deactivates the last
phone number programmed—that is, the currently active
forwarding function. It does not turn off the V3’s call forwarding
capability. This must be done from the V3’s Supplementary
Services page or by your service provider.
To deactivate Call Waiting, enter
# < Call Waiting Disable code > #
Now go to Section 1.3 Tips for Making VoIP Call on page 18.
Chapter 2: Voice Over IP Settings
31
3
Playing Online Games
Setting up the V3 for online gaming depends on what you want
to do:
• If you have Xbox® Live, continue below.
• If you have PlayStation 2®, go to page 33.
• If you have another online game, go to page 35 .
3.1 Using Your V3 with Xbox®
Live
Follow these steps:
1 Update the Xbox Dashboard: Make sure you have your
Xbox Live Starter Kit at hand. Insert the Xbox Live CD into
your Xbox. Once the upgrade is complete, the main menu will
include an Xbox Live entry.
2 Connect the V3 and the Xbox: Using an Ethernet cable, plug
one end into the Xbox’s jack and the other end into one of the
V3’s Ethernet (LAN) jacks. Note: If you didn’t use the
Ethernet cable that came in your V3 package to connect the
V3 to your computer, you can use that cable. Otherwise, you
can buy one at your local electronics or computer store. Insert
the Xbox Communicator module into the Xbox Controller
expansion slot (top slot) and then insert the headset plug into
the Communicator module.
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Zoom V3 User’s Guide
3 Activate your Xbox Live account: The Xbox Live CD
should still be in your Xbox. We recommend that you watch a
video that explains the installation process: Select Xbox Live
from the menu. Then, from the Dashboard, select Xbox Live
and follow the prompts. Note: You will need your
subscription code to activate your account—this number is
located on the CD’s sleeve. (If you require more detailed
instructions, please refer to your Xbox Live documentation.)
That’s it! You can load one of the demo games included on your
Xbox Live CD or use any other Xbox Live-enabled game to begin.
3.2 Using Your V3 with
PlayStation® 2
Your PlayStation 2 must be connected to your V3: Using an
Ethernet cable, plug one end into the PlayStation’s Network jack
and the other end into one of the V3’s Ethernet (LAN) jacks.
Note: If you didn’t use the Ethernet cable that came in your V3
package to connect the V3 to your computer, you can use that
cable. Otherwise, you can buy one at your local electronics or
computer store. Then follow the steps below.
1 Load the PS2 Network Adapter Start-up Disc that was
supplied with the PS2 network adapter into the PlayStation 2.
2 At the PlayStation’s main menu, select ISP Setup.
3 If you have pre-existing network settings on your PlayStation
2, you will be prompted to select New Network Setting
before selecting Local Area Network (LAN). Otherwise,
simply select Local Area Network (LAN).
4 Select Advanced Setup and then Set Manual IP.
Chapter 3: Playing Online Games
33
5 Fill out these fields:
IP Address
10.2.2.50
Subnet Mask
255.255.255.0
Default Gateway
or Router
10.2.2.2
Then select Continue.
6 Fill out these fields:
Primary DNS
10.2.2.2
Secondary DNS
10.2.2.2
Then select Continue.
7 Select Test Settings. A connection test runs. You will then see
the message, “The test for connecting to your ISP was
successful! Please save your network setting.” If you are
unsuccessful, re-check the information you entered in Steps 5
and 6.
Then select Continue.
8 Now enter a Network Setting Name (anything you choose)
and then select Save. Your Service Provider setup is now
complete. Follow the prompts for online registration.
9 Now, using the computer connected to the V3, go to the V3’s
Advanced Setup page and click the DMZ button. Then select
Enable from the DMZ dropdown list, and enter the static IP
address 10.2.2.50 in the DMZ Host IP field. Click Save
Changes, then Write Settings to Flash and Reboot, and
then Confirm to complete the process.
Important:
Outside game players need to know the V3’s WAN IP address.
To find this address, click the System Status icon at the top of any
Zoom Configuration Manager page and scroll down to the
WAN Status section.
34
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3.3 Setting Up the V3 for Peerto-Peer Gaming and Multiplayer
Game Hosting
There are only two cases where you need to set up your V3 for
online gaming.
— If you are using your computer to play a “peer-to-peer” or
“head-to-head” game over the Internet, you always have to
set up the V3 unless you linked up to your partner by going to
a web site. A peer-to-peer game is a game where two players
are competing directly against one another. Popular peer-topeer games include Age of Empires, Command and Conquer,
Dark Reign 2, and Unreal Tournament. If you are unsure
whether your game is a peer-to-peer game, check the game
instructions.
— If you are using your computer to play a multiplayer game
and you want to host the game. Popular multiplayer games
include Half Life, Diablo II, Delta Force, Hexen II, Myth,
Quake II, and Warcraft II, III.
In both these cases you will need to open one or more ports in the
V3’s built-in firewall as described below, so that the firewall doesn’t
block the other players. The two ways to accomplish this are to
Set up a Virtual Server if you only need to open a few ports, or
to Set up a DMZ, which opens all the V3’s ports.
Important!
If your computer already has firewall software installed:
If you have third-party firewall software installed on your
computer, such as the Windows XP firewall, you may need to
deactivate it before opening ports by setting up a virtual server or
a DMZ. If you don’t, your computer may block the ports you are
trying to open.
If you do not know how to deactivate the software, consult your
Windows Help or the documentation that came with your
software or computer.
• For Virtual Server instructions, continue below.
•
For DMZ instructions, go to page 44.
Chapter 3: Playing Online Games
35
3.4 Setting Up a Virtual Server
1 Find out which ports need to be opened for gaming.
Most peer-to-peer and multiplayer game manuals will tell you
exactly which port or ports need to be opened. If yours didn’t, you
may be able to look up the information at:
www.practicallynetworked.com/sharing/app_port_list.htm
If you have found your games port settings, we recommend that
you print them out, write them down now, or keep the game
manual handy.
Different games require different numbers of ports to be open.
This can be a single port, or it can be a hundred ports or more.
Each required port needs to be set individually, so the more
ports that your game requires, the more time it will take to do
the configuration. Some games even use “dynamic” ports,
meaning that the ports used by the game are constantly changing,
so you can’t set the ports.
There is a setting that opens all your ports for gaming, called a
DMZ. If you can’t find the port settings in your game manual or
on the web site shown above, or if you have to open more than 20
ports (which is the maximum allowed by the V3), or if your game
documentation says that the game uses dynamic ports, or if you
don’t want to spend the time to open multiple ports, refer to the
DMZ instructions on page 44.
Warning!
Every time you open an additional port, it decreases the
effectiveness of your firewall, so the less ports you open the better.
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2 Choose an IP address for Gaming.
Double-click the Zoom V3 icon on your desktop (or type 10.2.2.2
in your Web browser just the way you would normally type a web
address) to get to the V3’s Zoom Configuration Manager. Click
the Advanced Setup icon, then click LAN Settings. There you
will see the starting and ending range of the V3’s dynamic (DHCP)
LAN IP addresses. You need to choose an IP Address that is
outside this range. Normally you should pick the next higher
number. For example, if the range shown is 10.2.2.4 to 10.2.2.15,
your Host IP Address should be the next IP address after
10.2.2.15, which would be 10.2.2.16. Unless you have changed the
V3’s IP address settings, which is very unlikely, just use that
number. Write down the number you choose for reference. The
rest of the instructions will assume that you are using 10.2.2.16.
Gaming IP Address: _______________________________
Windows users continue below.
Macintosh users jump to Step 5 (page 39).
Linux users jump to Step 6 (page 40).
3 Windows Users Only: Open the TCP/IP Properties
dialog box.
For Windows XP: From the desktop click the Start button, point
to Control Panel and then Network Connections. Then rightclick (NOT left-click) Local Area Connection, select Properties,
highlight your NIC card’s TCP/IP entry (it should start with
TCP/IP and have the characters 10/100, NIC, or Ether in it –
and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.
Chapter 3: Playing Online Games
37
For Windows 2000: From the desktop click the Start button,
point to Settings and then Network and Dial-up Connections.
Then right-click (NOT left-click) Local Area Connection, select
Properties, highlight your NIC card’s TCP/IP entry (it should
start with TCP/IP and have the characters 10/100, NIC, or Ether
in it – and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.
For Windows 98 and Me: From the desktop click the Start
button, then point to Settings and then Control Panel. Doubleclick the Network icon to display the Network configuration
screen. Highlight your NIC card’s TCP/IP entry (it should start
with TCP/IP and have the characters 10/100, NIC, or Ether in it
– and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.
4 Windows Users Only: Enter the IP Settings.
For Windows 2000 and XP:
Click the Use the following IP address and Use the following
DNS server addresses buttons so that a black dot appears. Then
enter the settings for IP address, Subnet mask, Default
gateway, and Preferred DNS server. Most users can copy the
information exactly as it is shown in the chart below. However, if
you chose an IP address in Step 2 other than 10.2.2.16, enter
the number that you chose instead of 10.2.2.16. When done, click
OK and continue with Step 7.
IP address
10.2.2.16
Subnet mask
255.255.255.0
Default gateway (V3’s LAN IP address)
10.2.2.2
Preferred DNS server
10.2.2.2
For Windows 98 and Me:
Click Specify an IP Address and enter the settings for IP
Address and Subnet Mask shown below, unless you chose an
IP address in Step 2 other than 10.2.2.16, in which case you
should enter the number that you chose instead of 10.2.2.16.
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IP address
10.2.2.16
Subnet mask
255.255.255.0
Now click the DNS Configuration tab at the top of the menu.
Then click Enable DNS. Enter any name (i.e., your name, the
words “My Computer”, a favorite word, or any other letters or
numbers) in the box labeled Host:. A Host: name is required.
Fill in the DNS Server Search Order box with the number
10.2.2.2, click Add, and then click the Gateway tab. Fill in the
New gateway: box with the number 10.2.2.2 and click Add and
then continue with Step 7.
5 Macintosh Users Only: Open the TCP/IP Pane or
Window and enter the IP settings.
For Mac OS X:
From the Dock, choose System Preferences and then Network
to display the Network pane. (For OS X 3, you also have to click
the Configure button.)
Under the TCP/IP tab, highlight Manually in the Configure: list
box and enter the settings for IP Address, Subnet Mask, Router,
and DNS Servers shown below, unless you chose an IP address
in Step 1 other than 10.2.2.16, in which case you should enter the
number that you chose instead of 10.2.2.16. When done, click Save
or Apply Now, and continue with Step 7.
IP Address
10.2.2.16
Subnet Mask
255.255.255.0
Router
(V3’s LAN IP address)
10.2.2.2
DNS Servers
10.2.2.2
Chapter 3: Playing Online Games
39
For Mac OS 7.6.1 – 9.2.2:
From the Apple menu, choose Control Panels and then TCP/IP
to display the TCP/IP Window. Under the TCP/IP tab, highlight
Manually in the Configure: list box and enter the settings for IP
Address, Subnet mask, Router address, and Name server
addr. shown below, unless you chose an IP address in Step 1
other than 10.2.2.16, in which case you should enter the number
that you chose instead of 10.2.2.16. When done, close the Window
and you will be prompted to click Save. Then continue with
Step 7.
IP address
10.2.2.16
Subnet mask
255.255.255.0
Router address
(V3’s LAN IP address)
10.2.2.2
Name server addr.
10.2.2.2
6 Red Hat Linux Users Only:
a Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so
that it contains the following lines:
DEVICE=eth0
ONBOOT=yes
BOOTPROTO=static
BROADCAST=10.2.2.255
NETMASK=255.255.255.0
IPADDR=10.2.2.16
GATEWAY=10.2.2.2
NETWORK=10.2.2.2
b Then edit or create /etc/resolv.conf so that it
contains the following line:
NAMESERVER=10.2.2.2
Note:
If you are using another version of Linux and you are unsure
how to enter this information, consult the help file or
documentation that came with your operating system.
40
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c
Continue with Step 7.
7 All Users: Go back to the V3’s Advanced Setup page
and click the Virtual Server button.
If you already closed the Zoom Configuration Manager, doubleclick the Zoom V3 icon on your desktop (or type 10.2.2.2 in your
Web browser) and click the Advanced Setup icon.
8 Configure the Virtual Server.
This is where you’ll need to enter the information that you got
from your gaming manual or the
www.practicallynetworked.com web site. Unfortunately, you
can only configure one port at a time. Each time you configure
a new port, your computer will reboot when you hit Write
Settings to Flash and Reboot.
Tip:
If you have more than a few ports, this process could take a
long time. An option is to set up a DMZ, which opens all
your ports at once. See page 44 for instructions.
Chapter 3: Playing Online Games
41
Enter the information shown below now on the Virtual Server
Configuration page.
42
Public Port
Inbound port from the Internet that you want
to open. This is the port number, or one of
the port numbers, that you got from your
gaming manual or the web site at
www.practicallynetworked.com
Private Port
Enter the same port number that you
entered in the Public Port field above.
(Technically, the Private Port is the inbound
port from the V3 that you want to open to the
LAN side.)
Note: You cannot leave the Private Port field
blank.
Port Type
The default is TCP. Some games use both
TCP and UDP. If your game uses both port
types, you will have to create two Virtual
Server entries for each port you want to
open. Once you will have to enter the Public
Port, Private Port, and Host IP address, and
select TCP, and then you will have to fill in
the same fields again and select UDP.
Host IP Address
Fixed IP address of the host computer—this
is the same IP address that you chose in
Step 2 and entered in Step 4, probably
10.2.2.16.
Zoom V3 User’s Guide
9 After entering the above information, click Add This
Setting.
10 Click Write Settings to Flash and Reboot.
Your computer will reboot. If you need to open additional
ports, go back to Step 8 on page 41 and repeat.
Important:
Outside game players will need to know the V3’s WAN IP
address. To find this address, click the System Status icon at the
top of any Zoom Configuration Manager page and scroll down
to the WAN Status section.
Chapter 3: Playing Online Games
43
3.5 Setting Up a DMZ
If you are playing a game or using an application that requires a
specific port or ports to be open, go to page 36 for instructions
on setting up a Virtual Server. A virtual server can have a
maximum of 20 ports open.
If you need more than 20 ports open, or you don’t know which
ports to open (some games or applications like NetMeeting use
“dynamic” ports, meaning that the ports used by the game are
constantly changing, so it is not possible to set specific ports), you
have to set up what is called a DMZ (Demilitarized Zone).
To set up a DMZ, you need to make all four of the settings in the
chart below. You make these settings on the computer where you
set up the DMZ, no matter whether the computer is a Windows,
Macintosh, or Linux computer.
Important!
If your computer already has firewall software installed: If
you have third-party firewall software installed on your
computer, such as the Windows XP firewall, you may need to
deactivate it before opening ports by setting up a virtual server or
a DMZ. If you don’t, your computer may block the ports you are
trying to open.
If you do not know how to deactivate the software, consult your
Windows Help or the documentation that came with your
software or computer.
IP address
10.2.2.16
(see Step 1
below)
Subnet mask
255.255.255.0
Default gateway or router
(V3’s LAN IP address)
10.2.2.2
Preferred DNS server
or Name server
10.2.2.2
44
Zoom V3 User’s Guide
1 Choose an IP address.
Double-click the Zoom V3 icon on your desktop (or type 10.2.2.2
in your Web browser just the way you would normally type a web
address) to get to the V3’s Zoom Configuration Manager. Click
the Advanced Setup icon, then click LAN Settings. There you
will see the starting and ending range of the V3’s dynamic (DHCP)
LAN IP addresses. You need to choose an IP Address that is
outside this range. Normally you should pick the next higher
number. For example, if the range shown is 10.2.2.4 to 10.2.2.15,
your Host IP Address should be the next IP address after
10.2.2.15, which would be 10.2.2.16. Unless you have changed the
V3’s IP address settings, which is very unlikely, just use that
number. Write down the number you choose for reference. The
rest of the instructions will assume that you are using 10.2.2.16.
DMZ IP Address: _______________________________
Windows users continue below.
Mac users jump to Step 4 (page 47).
Linux users jump to Step 5 (page 48).
2 Windows Users Only: Open the TCP/IP Properties
dialog box.
For Windows XP: From the desktop click the Start button, point
to Control Panel and then Network Connections. Then rightclick (NOT left-click) Local Area Connection, select Properties,
highlight your NIC card’s TCP/IP entry (it should start with
TCP/IP and have the characters 10/100, NIC, or Ether in it –
and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.
Chapter 3: Playing Online Games
45
For Windows 2000: From the desktop click the Start button,
point to Settings and then Network and Dial-up Connections.
Then right-click (NOT left-click) Local Area Connection, select
Properties, highlight your NIC card’s TCP/IP entry (it should
start with TCP/IP and have the characters 10/100, NIC, or Ether
in it – and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.
For Windows 98 and Me: From the desktop click the Start
button, then point to Settings and then Control Panel. Doubleclick the Network icon to display the Network configuration
screen. Highlight your NIC card’s TCP/IP entry (it should start
with TCP/IP and have the characters 10/100, NIC, or Ether in it
– and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.
3 Windows Users Only: Enter the IP Settings.
For Windows 2000 and XP:
Click the Use the following IP address and Use the following
DNS server addresses buttons so that a black dot appears. Then
enter the settings for IP address, Subnet mask, Default
gateway, and Preferred DNS server. Most users can copy the
information exactly as it is shown in the chart below. However, if
you chose an IP address in Step 1 other than 10.2.2.16, enter
the number that you chose instead of 10.2.2.16. When done, click
OK and continue with Step 6.
IP address
10.2.2.16
Subnet mask
255.255.255.0
Default gateway (V3’s LAN IP address)
10.2.2.2
Preferred DNS server
10.2.2.2
For Windows 98 and Me:
Click Specify an IP Address and enter the settings for IP
Address and Subnet Mask shown below, unless you chose an
IP address in Step 1 other than 10.2.2.16, in which case you
should enter the number that you chose instead of 10.2.2.16.
46
Zoom V3 User’s Guide
IP address
10.2.2.16
Subnet mask
255.255.255.0
Now click the DNS Configuration tab at the top of the menu.
Then click Enable DNS. Enter any name (i.e., your name, the
words “My Computer”, a favorite word, or any other letters or
numbers) in the box labeled Host:. A Host: name is required.
Fill in the DNS Server Search Order box with the number
10.2.2.2, click Add, and then click the Gateway tab. Fill in the
New gateway: box with the number 10.2.2.2, click Add, and then
continue with Step 6.
4 Macintosh Users Only: Open the TCP/IP Pane or
Window and enter the IP settings.
For Mac OS X:
From the Dock, choose System Preferences and then Network
to display the Network pane. (For OS X 3, you also have to click
the Configure button.)
Under the TCP/IP tab, highlight Manually in the Configure: list
box and enter the settings for IP Address, Subnet Mask, Router,
and DNS Servers as shown below, unless you chose an IP
address in Step 1 other than 10.2.2.16, in which case you should
enter the number that you chose instead of 10.2.2.16. When done,
click Save or Apply Now, and continue with Step 6.
IP Address
10.2.2.16
Subnet Mask
255.255.255.0
Router
(V3’s LAN IP address)
10.2.2.2
DNS Servers
10.2.2.2
For Mac OS 7.6.1 – 9.2.2:
Chapter 3: Playing Online Games
47
From the Apple menu, choose Control Panels and then TCP/IP
to display the TCP/IP Window. Under the TCP/IP tab, highlight
Manually in the Configure: list box and enter the settings for IP
Address, Subnet mask, Router address, and Name server
addr. shown below, unless you chose an IP address in Step 1
other than 10.2.2.16, in which case you should enter the number
that you chose instead of 10.2.2.16. When done, close the Window
and you will be prompted to click Save. Then continue with
Step 6.
IP address
10.2.2.16
Subnet mask
255.255.255.0
Router address
(V3’s LAN IP address)
10.2.2.2
Name server addr.
10.2.2.2
5 Red Hat Linux Users Only:
a Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so
that it contains the following lines:
DEVICE=eth0
ONBOOT=yes
BOOTPROTO=static
BROADCAST=10.2.2.255
NETMASK=255.255.255.0
IPADDR=10.2.2.16
GATEWAY=10.2.2.2
NETWORK=10.2.2.0
b Then edit or create /etc/resolv.conf so that it
contains the following line:
NAMESERVER=10.2.2.2
Note:
If you are using another version of Linux and you are unsure
how to enter this information, consult the help file or
documentation that came with your operating system.
48
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c
Continue with Step 6.
6 All Users: Go back to the V3’s Advanced Setup page
and click the DMZ button to open the DMZ
Configuration page.
If you already closed the Zoom Configuration Manager,
double-click the Zoom V3 icon on your desktop (or type
10.2.2.2 in your Web browser) and click the Advanced Setup
icon.
7 Configure the DMZ.
Select Enable from the DMZ list, and enter 10.2.2.16 in the DMZ
Host IP box. Click Save Changes and then click Write Settings
to Flash and Reboot. You’re done!
Important:
Outside users will need to know the V3’s WAN IP address. To
find this address, click the System Status icon at the top of any
Zoom Configuration Manager page and scroll down to the
WAN Status section.
Chapter 3: Playing Online Games
49
4
Using the V3’s Advanced
Firewall
This chapter describes the V3’s advanced firewall and the types
of protection it offers. If you are like most users, you probably
will not need to modify your firewall settings. If, however, you
are an administrator or an expert user who wants to customize
the firewall to protect a network against specific threats, you
should refer to this chapter.
You can think of the firewall as playing a role like that of a guard at
the gate of an ancient walled city. The guard has a great scroll,
which lists allowed and proscribed traffic. In one possible set of
rules, visitors may enter only if they show an invitation from a
citizen of the city. Children may not leave the city. The guard may
allow entry of carts of flour, but only for delivery to the bakery.
Any messenger who doesn’t know the password to the city is
thrown in the moat, and can’t pass through the gate.
You may set the policies of your firewall, which is like writing the
rules on the great scroll in the example. The firewall will then
follow the rules, acting like the guard. Instead of controlling entry
and exit of goods and people, you control entry and exit of
particular types of IP packets. In general, you will want to do this
to prevent unwanted packets from entering your network (this is
the purpose of the wall in the first place).
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By default, the firewall will allow only those packets to enter that
you are likely to need; for example, in response to a request for a
web page, or as part of a VoIP call you make. You may want to
accept other, specific packets, perhaps to facilitate Internet gaming,
or because you want people outside your network to access a server
you have set up. You may want to prevent some users from
accessing the Internet at all.
To access the V3’s firewall settings, from the Advanced Setup
page, click the Firewall button. (If you have exited from the V3
and have forgotten how to establish communication with it, refer
to page 15.)
The main Firewall page displays.
Note: If you ever want to disable the advanced firewall, there is an
option to do so at the bottom of the page.
Chapter 4: Using the V3’s Advanced Firewall
51
4.1 Main Firewall Features
The V3’s (DoS) Denial of Service firewall features are grouped
together in the top section, under Advanced Options. These DoS
features mean that the V3 provides protection from a potentially
devastating attack on your computer. Such attacks can overwhelm
and shut down a computer or a server. The V3’s DoS features are
grouped together as follows:
•
Protection Policy
•
Hacker Log
•
Service Filtering.
Protection Policy
Click the Protection Policy link to display the basic and advanced
protections. Protection policies provide a defense from the most
common methods of tampering with the security of a network. All
the defense mechanisms listed below are enabled by default.
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IP Spoof
checking
Inspects so-called “trusted” IP addresses to ensure
legitimacy.
Ping of Death
checking
Prevents oversized ping packet fragments (totaling
more than 65,536 bytes) from getting through—
which cause the computer to hang or crash.
Land Attack
checking
Guards against attackers who mimic source and
destination ports and IP addresses, causing infinite
loops and system crashes.
Reassembly
checking
Ensures correct reassembly of datagrams—
prevents attackers from sending a continuous
stream of identical, invalid datagram fragments that
can cause system state problems.
SYN
(synchronize)
Flooding
checking
Prevents attackers from flooding the system with
incomplete synchronization connection requests,
which can exhaust server resources and cause
operating system crashes.
ICMP
Redirection
checking
Keeps route information hidden, ensuring that ICMP
messages cannot be compromised, or forged, and
redirected to the attacker’s destination of choice.
Source
Routing
checking
Prevents attackers from illegally obtaining network
data by stipulating that data packets must follow
strict source routing.
Winnuke
checking
Only applicable to Windows 95, NT, and 3.11
systems. Prevents OOB (out of band) data from
reaching an IP address, which can cause lost
connections and system crashes.
Chapter 4: Using the V3’s Advanced Firewall
53
Hacker Log
Whenever the firewall prevents a packet from being delivered
because of a perceived security threat, the Hacker Log feature
keeps track. You have the option of specifying which types of
messages are logged in and displayed. Note: These options are
directly related to the Protection Policy page described above.
Alert Log
Click to add any of these types of
attacks—SYN Flooding, Ping of Death, IP
Spoofing, Win Nuke—to the log entries in
the system log of policy violations. (To
view the log, go to the Advanced Setup
page and click System Log.)
Log Database Properties
Log Frequency
You have the option of selecting how often
a particular type of hacker event can occur
before the V3 generates a system log
entry. The default is every 100 records or
events. Available range is 1-65535
records/events.
General Log
Click to add General Attacks, Deny
Policies, or Allow Policies to the log
entries in the system log of policy
violations. (To view the log, go to the
Advanced Setup page and click System
Log.) General Attacks are those most
likely to occur—Land Attack, Reassembly
Attack, ICMP Redirection, and Source
Routing. Deny Policy and Allow Policy are
tied to inbound and outbound firewall
policies (see page 56).
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Once you’ve made your selections, click Save Changes and Write
Settings to Flash and Reboot.
Service Filtering
The Service Filtering feature lets you give certain users permission
to access the V3 from outside the network—that is, over the
Internet. If you enable one of the services listed on this page, the
V3’s firewall will open up the appropriate port to allow the service
to work.
PING from External Network
Disabled by default. Enable it
to allow an external user to
ping your V3. This can be
useful if you need to
troubleshoot your unit.
FTP from External Network*
Disabled by default. Enable it
to allow an external user to ftp
into your V3. Typically, you
would do this if you wanted
someone to check the V3’s
configuration.
DNS from External Network
Disabled by default. Enable it
to allow your V3 to accept DNS
requests from an external
source.
IKE from External Network
Disabled by default. Enable it
to allow a VPN (virtual private
network) connection to your
network.
RIP from External Network
Disabled by default. Enable it
to allow your V3 to receive RIP
(Routing Information Protocol)
requests from an external
source. The Technical
Reference Manual contains
details about RIP; go to
www.zoom.com
DHCP from External Network
Disabled by default. Enable it
to allow your V3 to receive
DHCP requests from an
external source.
Chapter 4: Using the V3’s Advanced Firewall
55
*Important: To complete the step of allowing remote users to
FTP into the V3, you must go to the V3’s Advanced Setup page,
click the Misc. Config. button, and do the following: Enable FTP
Server in the dropdown list and uncheck the box “Disable WAN
side FTP access.” FTP must be enabled in both places for this
feature to work.
Once you’ve made your selections, click Save Changes and Write
Settings to Flash and Reboot.
4.2 Creating Inbound/Outbound
Policies
The V3 offers ways to tailor, or restrict, incoming and outgoing
Internet traffic to increase security. Your V3 comes with three
inbound/outbound policies preconfigured for VoIP: 1) SIP Port
5060; 2) RTP Media Base 5000; 3) TFTP Port 60.
To create additional policies, from the main Firewall page, click
the Inbound Policy or Outbound Policy link, depending on
what you want to do.
Tip: When setting up policies, it may help to think of inbound
and outbound policies as mirror images of each other. In
each case, the source and destination IP addresses, subnet
masks, and ports are reversed. That is, for an inbound policy,
the source address appears on the WAN side, and the
destination appears on the LAN side; for an outbound
policy, the source is on the LAN side and the destination is
on the WAN side.
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Inbound Policies
Inbound firewall policies allow you to filter the traffic that arrives
over the Internet—from the WAN side to the V3 LAN side—
based on rules that you set up.
Src IP
Source IP address to which this rule should
apply.*
Dest IP
Destination IP address to which this rule
should apply.*
Src Port
Source Port number to which this rule should
apply.*
Dest Port
Destination Port number to which this rule
should apply.*
Transport Protocol
Protocol to be used. Choices are All, TCP,
UDP, ICMP, AH, ESP, GRE.
Filtering Action
Choices are Allow or Deny.
Time Window
Filtering
Default is none. If you set up Time Groups
(see page 62), they appear in this list as
options.
Chapter 4: Using the V3’s Advanced Firewall
57
DB
Short for Database. Default is none. If you set
up IP Groups or Service Groups (see page 60
and 62), they appear in this list as options.
*For each of these fields, choices are any IP address, a single IP address, an IP range,
or a mask range.
Once you have entered all applicable information, click Add
Inbound Policy. From the subsequent page that displays, you can
move or edit this policy using the Up, Dn (short for Down), Edit,
and Delete buttons. Important: The firewall applies all
inbound policies in a top-down order according to their location in
the policy table. Once you have completed the creation of your
rules, use the Up and Dn buttons to put them in order in the table
from top to bottom. You can always add an All policy at the
bottom of the list, so that if there are any packets that don’t match
any of the above policies in the list, they will be denied (if you set
up Deny All), or permitted (if you set up Allow All).
Outbound Policies
Outbound firewall policies allow you to filter the traffic that users
inside the firewall—on the V3’s LAN side—are allowed to send
out over the Internet—to the WAN side.
Src IP
58
Source IP address to which this rule should
apply.*
Zoom V3 User’s Guide
Dest IP
Destination IP address to which this rule
should apply.*
Src Port
Source Port number to which this rule should
apply.*
Dest Port
Destination Port number to which this rule
should apply.*
Transport Protocol
Protocol to be used. Choices are All, TCP,
UDP, ICMP, AH, ESP, GRE.
Filtering Action
Choices are Allow or Deny.
Time Window
Filtering
Default is none. If you set up Time Groups
(see page 62), they would appear in this list as
options.
DB
Short for Database. Default is none. If you set
up IP Groups or Service Groups (see page 60
and 62), they would appear in this list as
options.
*For each of these fields, choices are any IP address, a single IP address, an IP range,
or a mask range.
Once you have entered all applicable information, click Add
Outbound Policy. From the subsequent page that displays, you
can move or edit this policy using the Up, Dn (short for Down),
Edit, and Delete buttons. Important: The firewall applies
outbound policies in a top-down order according to their location
in the policy table page. Once you have created all your rules, or
policies, use the Up and Dn buttons to put them in order in the
table from top to bottom. You can always add an All policy at the
bottom of the list, so that if there are any packets that don’t match
any of the above policies in the list, they will be denied (if you set
up Deny All), or permitted (if you set up Allow All).
Chapter 4: Using the V3’s Advanced Firewall
59
4.3 Setting Up Firewall
Databases
The V3 includes options to set up databases of user information,
so you can create different combinations of user groups. Drawing
from these groups, or databases, you can then create and apply
certain inbound and outbound policies and restrict Internet traffic.
For example, if you don’t want your children accessing the Internet
during the day, you can set up a time group that blocks access from
8am to 5pm. For instructions on how to create inbound and
outbound policies, refer to the section above.
•
IP Group
•
Service Group
•
Time Group.
IP Group
The IP Group page lets you specify IP addresses and subnet masks
and assign a group name to them. That way, you can create a set of
inbound and outbound firewall policies pertaining to multiple
individuals simultaneously. For example, if you have a small office
and you don’t want certain computers (or users) to have Internet
access, you can set up an IP group that includes those computers
and then set up an outbound policy that blocks Internet access for
that IP group.
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IP/Mask
There are three ways to use this database. Choices
are Single IP, IP Range, or Subnet Mask. Your
selection depends on whether you want to specify
one IP address for an entire group, a range of IP
addresses for a group, or a range of subnet masks
for a group.
IP Entry Name
Name of your choosing. Purpose is to identify the IP
group you want to set up. Maximum field length=19
characters.
IP addr.1
IP address that you want to assign to a group.
If you selected Single IP, enter that IP address here.
If you selected the IP Range option because you
want to designate a range of addresses, enter the
beginning of the range here and enter the ending
range in the IP addr.2 field.
If you selected the Subnet Mask option, enter the
desired IP address here and enter the subnet mask
in the IP addr.2 field. All addresses falling within that
subnet will be included in the group you set up.
IP addr.2
If you are using the Single IP option, this field is not
applicable.
If you are using the IP Range option, enter the end
of the IP address range here. Note: IP addr.1 has to
contain the beginning of the range.
If you are using the Subnet Mask option, enter the
subnet mask here. The subnet mask divides IP
addresses into groups. In the IP addr.1 field, you
must enter an IP address of the group that you want
in the database. All IP addresses within the same
group as the address in the IP addr.1 field will be
affected.
For example, if you enter the IP address 192.168.0.1
in the ip addr.1 field and the subnet mask
255.255.255.0 in the ip addr.2 field, the group will
include the addresses 192.168.0.1 to 192.168.0.255
(for a total of 255 addresses). If you enter the IP
address 192.168.0.1 in the ip addr.1 field, and the
subnet mask 255.255.255.240 in the ip addr.2 field,
the group will include the addresses 192.168.0.1 to
192.168.0.15 (a total of 15 addresses).
Chapter 4: Using the V3’s Advanced Firewall
61
Once you have filled in these fields, click Add/Modify this entry.
A new page displays, showing the new entry at the top, with two
buttons Modify and Delete. You can change or delete this entry at
any time. From this page, you can also add new entries.
Service Group
The Service Group page lets you specify a port and assign a group
name to it. This is useful if you want to identify a group by a
particular port. You can then use that service group when creating
an inbound or outbound policy.
Service Entry Name
Name of your choosing. Purpose is to identify
the group that you want to assign to a
particular port. Maximum field length=19
characters.
TCP/UDP
Specify which protocol this group should use,
TCP (Transmission Control Protocol) or UDP
(User Datagram Protocol).
Port #
Port number of your choosing that should be
associated with this group.
Once you have filled in these fields, click Add/Modify this entry.
A new page displays, showing the new entry at the top, with two
buttons Modify and Delete. You can change or delete this entry at
any time. From this page, you can also add new entries.
Time Group
The Time Group, or Time Window, page lets you specify a
particular time period and assign a group name to it. For example,
if you don’t want your children accessing the Internet during the
day, you can set up a time group that blocks Internet access from
8am to 5pm. Time windows are useful when configuring inbound
and outbound firewall policies for a particular group of individuals.
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Time Window Name
Name of your choosing. Purpose is to identify
the group that you want to associate with a
given time period. Maximum length=19
characters.
Time Period
Starting and ending time window—day, hour,
minute, and AM or PM.
Once you have filled in these fields, click Add/Modify this entry.
A new page displays, showing the new entry at the top, with two
buttons Modify and Delete. You can change or delete this entry at
any time. From this page, you can also add new entries.
Chapter 4: Using the V3’s Advanced Firewall
63
Appendix A
DSL Internet Settings Tables
You can use the information in these tables if you need help
making your DSL selection on page 16.
Many DSL providers use different settings depending on the
region in which they are operating, which is why there may be
more than one setting for your service provider. The setting for
your service provider labeled (1) is the most commonly used
setting and should be tried first. The next most common is
labeled (2), and so on. You may have to try more than one
setting, which is why it is better to get the correct setting from
your service provider if possible.
If your service provider is not shown, and the settings for
Service Provider Not Shown don’t work, try the settings for the
company that provides local phone service in your area.
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USA Service Providers
DSL Connection Type
AllTel (1)
PPPoE
AllTel (2)
August.net (1)
1483
1483
August.net (2)
1483
BellSouth
PPPoE
CenturyTel (1)
PPPoE
CenturyTel (2)
1483
Covad
PPPoE
Earthlink (1)
PPPoE
Earthlink (2)
PPPoE
GWI
1483
Qwest (1)
PPPoA
Qwest (2)
PPPoA
SBC (1)
PPPoE
SBC (2)
1483
SBC (3)
1483
Sprint (1)
PPPoA
Sprint (2)
PPPoE
Verizon (1)
PPPoE
Verizon (2)
1483
Service Provider Not Shown PPPoE
Outside USA
DSL Connection Type
Australia-Telstra
PPPoA
Argentina
Belgium-ADSL Office
PPPoA
1483
Belgium-Turboline
PPPoA
Bolivia
1483
Colombia - EMCALI
PPPoA
Denmark-Cybercity,
Tiscali
France (1)
PPPoA
PPPoE
France (2)
PPPoA
France (3)
PPPoA
Germany
PPPoE
Hungary-Sci-Network
PPPoE
Iceland-Islandssimi
PPPoA
Iceland-Siminn
PPPoA
Appendix A: DSL Internet Settings Tables
65
Israel
PPPoA
Italy
PPPoA
Jamaica (1)
PPPoA
Jamaica (2)
1483
Kazakhstan
PPPoA
Netherlands-BBNED
PPPoA
Netherlands-MX Stream PPPoA
Portugal
PPPoE
Saudi Arabia (1)
PPPoE
Saudi Arabia (2)
PPPoE
Saudi Arabia (3)
1483
Saudi Arabia (4)
1483
Saudi Arabia (5)
1483
Saudi Arabia (6)
1483
Spain-Albura, Tiscali
PPPoA
Spain-Colt Telecom, Ola PPPoA
Internet
Spain-EresMas,
PPPoA
Retevision
Spain-Telefonica (1)
PPPoE
Spain-Telefonica (2),
Terra
Spain-Wanadoo (1)
1483
PPPoA
Spain-Wanadoo (2)
PPPoE
Spain-Wanadoo (3)
1483
Sweden-Telenordia
PPPoE
Sweden-Telia
1483
Switzerland
PPPoE
Turkey(1)
PPPoE
Turkey(2)
PPPoA
UK (1)
PPPoA
UK (2)
PPPoE
Venezuela-CANTV
1483
Vietnam
PPPoE
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Zoom V3 User’s Guide
Appendix B
VoIP Phone Installation
Options
Your V3 gateway makes it easy to make both VoIP calls over
the Internet and regular phone calls using your standard phone
service. You can plug a single telephone into the V3’s PHONE
jack. You may prefer to connect more than one phone to the
V3 so that you can make VoIP calls from other rooms. You
have a choice of two ways to accomplish this without running
wires.
• Plug Multiple Phones Directly into the V3
• Use Cordless Phones to Link to the V3
Each of these ways is very easy and virtually foolproof.
Plug Multiple Phones Directly into
the V3
If you want more than one phone near the V3—in a small office,
for example—you can use standard telephone adapters to connect
multiple phones. These adapters are called T-adapters or 2-jack
modular adapters; many people use them to plug in their answering
machines. You can plug in as many phones as you’d like. (If you
plug multiple phones directly into the V3, just be sure that when
you add up all their Ringer Equivalence Numbers (RENs), the total
is 5 or lower. Virtually all phones show the REN somewhere. Most
phones have a REN that’s 1 or lower.)
Use Cordless Phones to Link to the
V3
If you have a cordless phone that has more than one handset,
simply plug the base station into the V3—you can then make VoIP
and regular calls using all the handsets.
Note: If you have a wireless network that operates over the typical
2.4GHz frequency and you want to use cordless phones, it is best if
you use 900MHz or 5GHz phones; that way, you will minimize any
chance of interference.
Appendix A: DSL Internet Settings Tables
67
Appendix C
Mac and Linux Users: Setting
TCP/IP Network Settings
If you are using the Linux operating system, or if you are using
a Macintosh computer, you must ensure that your computer’s
network, or TCP/IP, settings are configured correctly.
Otherwise, you will not be able to connect to the Internet.
Windows automatically configures your network settings, so
you don’t have to perform this task.
Linux users: Turn to page 69.
Macintosh users: Continue below.
Macintosh TCP/IP Settings
Depending on your Mac OS, the directions to configure your
Macintosh’s network settings will differ. For OS X, follow the
instructions below. Otherwise go to page 69.
For Mac OS X
1 From the Dock, choose System Preferences and then
Network to display the Network pane. (For OS X 3, you also
have to click the Configure button.)
2 From the Location: list box, make sure Automatic is
selected.
3 Under the Show drop-down tab, choose Built-in Ethernet.
4 Under the TCP/IP tab, make sure that Using DHCP is
highlighted in the Configure: list box. Do not enter anything
into the DHCP Client ID field.
5 Click Apply Now (or Save if prompted) and close the
Network pane.
6 For Mac OS X, you’re done with your network settings. Now
return to Configuring Your V3 on page 14.
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For Mac OS 7.6.1 - 9.2.2
1 From the Apple menu, choose Control Panels and then
TCP/IP to display the TCP/IP Window.
2 Under Connect via:, select Ethernet built-in.
Under Configure:, select Using DHCP Server.
Do not enter anything in the DHCP Client ID field.
3 Close the TCP/IP Window. You will be asked if you want to
save the changes. Click Save.
4 Now return to Configuring Your V3 on page 14.
Linux TCP/IP Settings
The instructions for setting up boot-time DHCP vary dramatically
by distribution, so you may want to refer to your particular
version’s documentation.
Note: If you have more than one network card installed, you will
need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2,
etc.). If you select an identifier other than eth0 for your ADSL
modem, use that identifier throughout.
Appendix C: Macintosh and Linux Users: Setting TCP/IP Network Settings 69
For RedHat
Edit or create /etc/sysconfig/network-scripts/ifcfg-eth0 so
that it contains the following three lines:
DEVICE=eth0
ONBOOT=yes
BOOTPROTO=dhcp
For SuSE
Edit the file /etc/rc.config; search for the variables
NETCONFIG, NETDEV_0, and IFCONFIG_0.
Set them as follows (see the instructions in rc.config):
NETCONFIG="_0"
NETDEV_0="eth0"
IFCONFIG_0="dhcpclient"
Reboot with this command: /sbin/shutdown -r now.
For Debian
Add this line to the file /etc/network/interfaces: iface eth0 inet
dhcp. Reboot with this command: /sbin/shutdown -r now.
Now return to Configuring Your V3 on page 14.
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Appendix D
Troubleshooting
Our Technical Support staff is ready to help you with any
questions you may have. However, if you are having trouble,
you may find an easy solution below. Otherwise, refer to the
Frequently Asked Questions (FAQs) on the CD (click Support),
Support
or visit our web site for the latest tips: www.zoom.com
Connection Troubleshooting Tips
In order to troubleshoot your Internet connection problem, we
recommend you first determine if the V3 has a WAN IP address or
not. The first tip below tells you how to determine if you have a
WAN IP address. Depending on your answer, we will recommend
other troubleshooting steps you should take to solve the problem.
If you can’t connect to the Internet, first make sure that
you have a WAN IP address:
Go to the V3’s System Status page and click WAN Status.
You should see a WAN IP address listed.
To get to the V3’s System Status page, double-click the
Zoom icon on your desktop (or type 10.2.2.2 in your Web
browser).
Then log in by entering the User Name admin and the
Password zoomvoip, and click the System Status icon.
Appendix D: Troubleshooting
71
If you have a WAN IP address, skip to page 72.
If you don’t have a WAN IP address and you are using a
Cable Modem or a DSL PPPoA or 1483 Modem, your
next step should be to do a Release/Renew operation.
1 Go to the V3’s Advanced Setup page and click WAN
DHCP Status.
2 Select Release and click Save Changes.
3 Select Renew and click Save Changes.
4 Go to your Web browser (i.e., Internet Explorer or
Netscape Navigator) and try to connect to a familiar Web
address. If you are unsuccessful, check to see if you have a
WAN IP address (see page 71). If you do not, you should
contact Zoom Technical Support.
If you have a WAN IP address, but can’t connect to the
Internet, make sure that:
Your Ethernet or USB cable connections are okay.
Check that the appropriate V3 front panel light is lit (LAN 1,
2, 3, or 4 or USB). This will confirm that the connection is
good.
Your WAN connection is okay.
Check that the V3 front panel LINK light is lit. This will
confirm that the connection to your cable or DSL modem is
good.
Your computer’s TCP/IP properties are correct.
Macintosh users: TCP/IP instructions are on page 68.
Linux users: TCP/IP instructions are on page 69.
Windows users:
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1 First open the Windows TCP/IP Properties dialog box.
How you do this depends on your version of Windows:
—For Windows 2000: From the desktop click the Start button,
point to Settings and then Network and Dial-up Connections.
Then right-click (NOT left-click) Local Area Connection, select
Properties, highlight your NIC card’s TCP/IP entry (it should start
with TCP/IP and have the characters 10/100, NIC, or Ether in it –
and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog box.
—For Windows XP: From the desktop click the Start button, point
to Control Panel and then Network Connections. Then right-click
(NOT left-click) Local Area Connection, select Properties,
highlight your NIC card’s TCP/IP entry (it should start with
TCP/IP and have the characters 10/100, NIC, or Ether in it – and
not have the words AOL, Dial-up, or Adapter). Click Properties to
display the Windows TCP/IP Properties dialog box.
—For Windows 98 and Me: From the desktop click the Start
button, then point to Settings and then Control Panel. Doubleclick the Network icon to display the Network configuration screen.
Double-click NIC card’s TCP/IP entry (it should start with
TCP/IP and have the characters 10/100, NIC, or Ether in it – and
not have the words AOL, Dial-up, or Adapter) to display the
TCP/IP Properties dialog box.
2 If you are using DHCP (most users), check that your
DHCP settings are okay. If you are using a static IP
address, skip to Step 3.
For Windows 2000 and XP:
Make sure that “Obtain an IP address automatically” is
selected on the General tab and that “Obtain a DNS server
address automatically” is selected on the DNS
Configuration tab. All fields should be blank.
For Windows 98 and Me:
Make sure that “Obtain an IP address automatically” is
selected at the IP Address tab and that “Enable DNS” is
selected on the DNS Configuration tab. All fields should be
blank.
Appendix D: Troubleshooting
73
3 If you are using a static IP address, check that your
IP settings are okay.
For Windows 2000 and XP:
Click the Use the following IP address and Use the
following DNS server addresses buttons so that a black dot
appears. Then enter the settings for IP address, Subnet
mask, Default gateway, and Preferred DNS server assigned
by your provider.
For Windows 98 and Me:
Click Specify an IP address and enter the settings for IP
Address and Subnet Mask as assigned by your provider.
Now click the DNS Configuration tab. Then click Enable
DNS. Enter any name (i.e., your name, the words “My
Computer”, a favorite word, or any other letters or numbers)
in the box labeled Host:. A Host: name is required.
Fill in the DNS Server Search Order box with the number
10.2.2.2, click Add, and then click the Gateway tab near the
top of the page. Fill in the New gateway: box with the
number 10.2.2.2, and click Add.
Your service provider’s broadband connection is
functioning properly.
Unplug the Ethernet cable that you plugged into the V3’s
WAN jack (the one that you unplugged from your PC). Plug it
back into the PC and see if you are able to connect to the
Internet. If you are not able to connect, contact your service
provider.
•
Your service provider’s broadband connection is functioning
properly by placing a call to customer support.
I type http://10.2.2.2 into my Web browser’s address bar, but
the V3’s Network Password box won’t open so I can’t
communicate with the V3.
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Zoom V3 User’s Guide
•
If you are using a Macintosh or Linux computer, your Internet
settings may need adjustment; turn to page 68 for instructions.
•
If you are using Mac OS X 10.3 and above, renew your IP
address: Go to System Preferences | Network. Click the
Configure button and then the Renew DHCP Lease button.
•
If you are using a Windows computer, perform a
Release/Renew operation.
For Windows 2000/XP: From the desktop, click Start |(All)
Programs | Accessories | Command Prompt. Then type
ipconfig /all and press Enter. In the subsequent dialog box,
make sure the NIC adapter is highlighted in the dropdown list,
click Renew and then click Release. Then type 10.2.2.2 into
your browser’s address bar, and the Network Password box
should display.
For Windows 95/98/Me: From the desktop, click Start |
Run, type winipcfg, and click OK. In the subsequent dialog
box, make sure the NIC adapter is highlighted in the
dropdown list, click Renew and then click Release. Then type
10.2.2.2 into your browser’s address bar, and the Network
Password box should display.
VoIP and Phone Troubleshooting
Tips
When I pick up the phone and press #, I don’t get a VoIP dial
tone.
•
Your V3 may be in VoIP only mode. If so, you shouldn’t press
# to begin a call. See page 19 for instructions on changing
modes.
•
Your Internet Protocol connectivity may not be working. Try
browsing the Internet. If you can’t, refer to the Connection
Troubleshooting Tips above.
•
Check that your VoIP service is properly configured.
Appendix D: Troubleshooting
75
—If your service supports automatic configuration downloads,
go to the V3’s VoIP page to see if the V3 has received a
configuration download. If not, press the Download
Configuration Now button, or reboot the V3.
—If your service doesn’t support automatic configuration
downloads, double-check all the settings for your account
and service provider on the VoIP page and Advanced
VoIP Setup page. Check the User ID, Authorization ID,
Password, Domain/Realm, and SIP Proxy Address in
the appropriate boxes. These five boxes must be filled in
correctly. Also check with your service provider to see if
STUN should be enabled. If so, enable STUN and enter a
server and port address.
If none of the above helps, contact your VoIP service provider
When I try to make a VoIP call to another VoIP phone, the
call doesn’t go through.
The person or persons you are calling may not be available. Try
again later. Or, if there is a chance you may have the wrong
number, go to the provider’s Web site and check the directory.
Check if the person you are trying to call uses the same VoIP
service as you. If not:
•
You will have to precede your call by dialing a code for that
person’s VoIP service. Ask the person you are attempting to
call for the code, or check the service provider’s web site for a
list.
•
In some cases, there may not be a way to make direct VoIP
calls from your service to people subscribing to another VoIP
service. Check the web site, or email your provider.
When I try to make a VoIP call to a standard PSTN number,
the call doesn’t go through.
Make sure that:
•
76
You have signed up for PSTN service with your VoIP service
provider. Contact your provider’s customer support
department if necessary.
Zoom V3 User’s Guide
•
You are dialing according to the guidelines your service
provider gave you. Your provider’s web site should provide
instructions and examples. For instance, you may need to dial
local calls as though they were long distance. Or, you may need
to dial a call within your country as though you were calling
from outside the country—beginning with an international
prefix such as 00, followed by the country code, city code or
area code, and local number.
•
You aren’t taking too long between digits when you dial a
number. If you take a very long time, the V3 may register that
you have completed dialing before you are through. If this is a
possibility, hang up and try again.
When I pick up the phone, I don’t hear a dial tone.
For aV3 used normally, the dial tone you hear when you first pick
up your phone comes from the local phone company. Check that:
•
You have installed any phone adapters required for your
country.
•
Your TELCO line is firmly plugged into the telephone wall
jack.
If you have another phone jack for the same phone line, plug your
phone into that jack and make sure you hear a dial tone. If you
don’t, contact your local phone service provider. If you do, then
check that:
When some people call me, my Caller ID display doesn’t
work.
Some phones that display caller ID are very sensitive to ring type.
If you are using the VoIP version of the ring and tone sounds but
find that the Caller ID display on your phone is unreliable, try
switching back to the standard ring and tone configuration. See
page 25 for instructions on changing your ring.
The Caller ID setting may not be set to the right value for your
phone. You have one of two choices, Bell 212 or V.23. Go to the
V3’s Advanced Voice page and click the Advanced VoIP Setup
button to check your setting.
Appendix D: Troubleshooting
77
Your service provider may not pass through caller information for
all calls, in particular, DID calls to your VoIP connection that
come from the PSTN. Check with your provider’s customer
support.
My phone’s ring sounds strange.
If you don’t like the ring for incoming VoIP calls, you can change
it. Go to the V3’s VoIP page and click Select Tone & Ring by
Country/Region (see page 25 for instructions on changing your
ring). Note: Some country selections include two choices, one of
which is a special VoIP ring. This ring sounds a little different from
the standard ring for that country or region.
When I start to dial, I sometimes forget whether I’m dialing
over the PSTN or over the Internet (VoIP).
The V3 has a distinctive, lower-pitched dial tone when it is in VoIP
mode, compared to the standard phone dial tone for your country.
If you do not notice the V3’s change in dial tone after you press #
to begin a VoIP call, we recommend that you change your VoIP
dial tone to make it more easily recognizable. See page 25 for help
changing your ring tones.
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Zoom V3 User’s Guide
Appendix E
Regulatory Information
U.S. FCC Part 68 Statement
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. The unit bears a label on the back which contains among other information a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
This equipment uses the following standard jack types for network connection: RJ11C.
This equipment contains an FCC compliant modular jack. It is designed to be connected to
the telephone network or premises wiring using compatible modular plugs and cabling
which comply with the requirements of FCC Part 68 rules.
The Ringer Equivalence Number, or REN, is used to determine the number of devices
which may be connected to the telephone line. An excessive REN may cause the equipment
to not ring in response to an incoming call. In most areas, the sum of the RENs of all
equipment on a line should not exceed five (5.0).
In the unlikely event that this equipment causes harm to the telephone network, the
telephone company can temporarily disconnect your service. The telephone company will try
to warn you in advance of any such disconnection, but if advance notice isn't practical, it
may disconnect the service first and notify you as soon as possible afterwards. In the event
such a disconnection is deemed necessary, you will be advised of your right to file a
complaint with the FCC.
From time to time, the telephone company may make changes in its facilities, equipment, or
operations which could affect the operation of this equipment. If this occurs, the telephone
company is required to provide you with advance notice so you can make the modifications
necessary to obtain uninterrupted service.
There are no user serviceable components within this equipment. See Warranty flyer for
repair or warranty information.
It shall be unlawful for any person within the United States to use a computer or other
electronic device to send any message via a telephone facsimile unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or on the first page of
the transmission, the date and time it is sent and an identification of the business, other
entity, or individual sending the message and the telephone number of the sending machine
or of such business, other entity, or individual. The telephone number provided may not be
a 900 number or any other number for which charges exceed local or long distance
transmission charges. Telephone facsimile machines manufactured on and after December
20, 1992, must clearly mark such identifying information on each transmitted message.
Facsimile modem boards manufactured on and after December 13, 1995, must comply with
the requirements of this section.
This equipment cannot be used on public coin phone service provided by the telephone
company. Connection to Party Line Service is subject to state tariffs. Contact your state
public utility commission, public service commission, or corporation commission for more
information.
U.S. FCC Part 15 Emissions Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
Appendix E: Regulatory Information
79
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
•
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
•
Industry Canada Emissions Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Industry Canada CS03 Statement
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user's satisfaction.
Before installing the equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of concern. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas. Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of
the Ringer Equivalence Numbers of all the devices does not exceed 5.
European Declaration of Conformity
The manufacturer declares under sole responsibility that this equipment is compliant to Directive
1999/5/EC (R&TTE Directive) via the following. This product is CE Marked.
Directive
Standard
Test Report
73/23/EEC-Low
Voltage
EN 60950-1 : 2001
IEC 60950-1 :2001
electrical safety
89/336/EEC-EMC
EN 55022 : 1998/A1:2000/A2:2003
EN 55024 : 1998/A1:2001/A2:2003
EMC-emissions
Electrostatic Discharge Statement
The unit may require resetting after a severe electrostatic discharge event.
Note: If you do not use the supplied phone cord, use an equivalent of minimum AWG 26 line cord.
Note: The V3’s WAN port is not allowed to connect directly to the telecommunications network.
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Zoom V3 User’s Guide
Declaration of Conformity
We, the undersigned,
Company
Address, City
Country
Phone number
Fax number
Zoom Technologies, Inc.
207 South Street, Boston, Massachusetts 02111
USA
617 423 1072
617 542 8276
certify and declare under our sole responsibility that the following equipment:
Product description / Intended
use
EU / EFTA member states
intended for use
Member states with restrictive
use
Manufacturer
Brand
Type
EU: Austria, Belgium, Denmark, Finland, France, Germany
Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal,
Spain, Sweden, United Kingdom
EFTA: Switzerland, Iceland, Liechtenstein, Norway
None
Zoom Technologies, Inc.
Zoom V3 VoIP Gateway/Router
Series 0225; Models 5567, 5570, 5577, 5580, 1612, 1615, 1622,
1625, 9222, 9225, 9232, 9235
is tested to and conforms with the essential requirements for protection of health and the safety of the user
and any other person and Electromagnetic Compatibility, as included in following standards:
Standard
EN60950-1
IEC60950-1
EN55022
EN55024
Issue Date
2001
2001
1998/A1:2000/A2:2003
1998/A1:2001/A2:2003
and therefore complies with the essential requirements and provisions of the Directive 1999/5/EC of the
European Parliament and of the council of March 9, 1999 on Radio equipment and Telecommunications
Terminal Equipment and the mutual recognition of their conformity and with the provisions of Annex II
(Conformity Assessment procedure referred to in article 10(3)).
The following Notified Body has been consulted in the Conformity Assessment procedure:
Notified body number
N/A
Name and address
The technical documentation as required by the Conformity Assessment procedure is kept at the following
address:
Company
Address, City
Country
Phone number
Fax number
Zoom Technologies, Inc.
207 South Street, Boston, Massachusetts 02111
USA
617 423 1072
617 542 8276
0225-/TF
TCF/TF reference nr.
Drawn up in
Date
Name and position
Boston, MA USA
December 19, 2005
Andy Pollock, Hardware
Engineering Manager
Appendix E: Regulatory Information
81
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Zoom V3 User’s Guide
Appendix E: Regulatory Information
83
3545-B
27329
©2005
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