Aastra | ITE-760 | User guide | Aastra ITE-760 User guide

Proprietary Information and Contents
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Aastra – 2568-004
ITE-760 User Guide
4th Edition (May 5, 2005)
© Copyright 2005 Aastra Intecom Inc. All rights reserved.
Information in this manual may change with product revisions. Aastra Intecom Inc. may
add features or enhancements to the product(s) and/or program(s) described in this
manual at any time.
Technical Publications freezes the information in this manual based on the specified
software and hardware releases. Publications writers incorporate such changes into newly
released publication editions. Publications writers will incorporate any modifications
provided to them after the publication release date into the next scheduled release of
the publication.
Aastra Intecom furnishes the application described in this manual under a license
agreement and customers may use or copy information in the manuals only in accordance
with the terms of the agreement.
Contact Information
Address any reader comments to:
Aastra Intecom
Customer Information Group Manager, M/S 1N
2811 Internet Boulevard
Frisco, TX 75034-1851
You may also send email to techpubs@aastraintecom.com
What to Expect when Contacting Company
Technical Publications will email responses to customers within seven business days of
the contact. Note that product support is not available through this email address. For
product support, contact the Aastra Intecom Customer Service Center (CSC) at 1-800729-1872. Aastra Intecom may use or distribute review comments and information
without incurring obligation.
Trademarks and Acknowledgements
Product registered trademarks and copyrights of the products included in this publication
include Pointspan®, Centergy®, Centergy Remote®, Centergy Reporting®, and
Centergy 5® as registered trademarks of Aastra Intecom Inc.
Product trademarks and copyrights of the products included in this publication include
Nexspan™, Unified Communication Platform™, Integrated Conference Manager™, and
Movacs™ as trademarks of Aastra Intecom Inc.
This publication identifies all other products or services mentioned herein by the
trademarks, service marks, or product names designated by the companies that market
those products. The companies producing these trademarks and registered trademarks
control ownership of them. Make all inquiries concerning such trademarks directly to
those companies.
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Revision History
The following represents the revision history of this publication:
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Revision
Number
Date
Completed
Point of
Contact
004
04/05
B. Marsh
Rebranded to Aastra. Replaced old
phone drawing with new for LED
phones.
003
08/04
L.Pritchett
Removed Analog Option Board
Reference
002
01/04
Bev Marsh
ITE-760 User Guide
001
06/03
Bev Marsh
Procedures for ITE-760 use.
Description
Aastra – 2568-004
ITE-760 User Guide
Table of Contents
4th Edition (May 5, 2005) ............................................................................................iii
Contact Information ....................................................................................................iii
What to Expect when Contacting Company ...............................................................iii
Trademarks and Acknowledgements ..........................................................................iii
Revision History.......................................................................................................... iv
About This Publication ........................................................................................................xiii
Audience....................................................................................................................xiii
Publication Organization .................................................................................................xiii
Conventions Used In This Publication ......................................................................xiii
References ................................................................................................................. xiv
Chapter 1 Basic Information.................................................................................................. 1
ITE-760 Description ........................................................................................................... 1
Features ........................................................................................................................ 1
Using the ITE-760 ........................................................................................................ 2
The ITE-760........................................................................................................................ 2
Expansion Module Accessory ...................................................................................... 3
Recommendations and Safety ...................................................................................... 3
Connections ........................................................................................................... 3
Environment .......................................................................................................... 3
"CE" Marking ........................................................................................................ 3
Maintenance........................................................................................................... 3
ITE-760 Connections .......................................................................................................... 4
ITE-760 Diagram................................................................................................................ 5
Key Description .................................................................................................................. 5
The Navigator............................................................................................................... 5
Navigator Keys............................................................................................................. 5
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Other Keys.................................................................................................................... 6
Alphabetic Keypad ............................................................................................................. 6
Key Lamp Symbols ............................................................................................................ 7
Message Key Lamp ...................................................................................................... 7
Ring Types.......................................................................................................................... 8
System Tones...................................................................................................................... 8
System Voice Prompts........................................................................................................ 9
Place a Call ......................................................................................................................... 9
Get Dial Tone ............................................................................................................... 9
Place an Internal Call ................................................................................................. 10
Place an External Call ................................................................................................ 10
Dial by Name from the Personal Directory................................................................ 10
Dial by Name from the System Directory.................................................................. 10
Dial with Abbreviated Dial ........................................................................................ 10
Dial with Auto Dial .................................................................................................... 10
Dial with Redial ......................................................................................................... 10
Dial with the Incoming Calls Log .............................................................................. 11
Answer a Call.................................................................................................................... 11
End a Call.......................................................................................................................... 11
Chapter 2 Phone Settings...................................................................................................... 13
Display Contrast ............................................................................................................... 13
Ring Melody and Volume Settings................................................................................... 13
Choose the Ring Melody and Volume ....................................................................... 14
Choose Privileged Ring Melody and Volume............................................................ 14
Listening Volume ............................................................................................................. 15
Key Beep Volume............................................................................................................. 15
Chapter 3 Modes of Operation............................................................................................. 17
Speaker.............................................................................................................................. 17
Activate the Speaker................................................................................................... 17
Deactivate the Speaker ............................................................................................... 17
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Mute .................................................................................................................................. 18
Activate and Deactivate the Mute Feature ................................................................. 18
Hands Free Auto-Answer ................................................................................................. 18
Activate Hands Free Answer...................................................................................... 19
Deactivate Hands Free Auto-Answer......................................................................... 19
Answer a Call with Hands Free Auto-Answer Activated .......................................... 20
End a Call with Hands Free Auto-Answer Activated ................................................ 20
Chapter 4 Features................................................................................................................ 21
Abbreviated Dial............................................................................................................... 21
Abbreviated Dial Methods ......................................................................................... 21
Program an Abbreviated Dial Number....................................................................... 22
Other Softkeys Used with Abbreviated Dial .............................................................. 23
Modify an Abbreviated Dial Number ........................................................................ 23
Use the Directory Key to dial an Abbreviated Dial Number ..................................... 23
Use the Abbreviated Dial Feature Key....................................................................... 24
Display Abbreviated Dial Numbers ........................................................................... 24
Answer/Release ................................................................................................................ 25
Use the Answer Release Key ..................................................................................... 25
Auto Dial........................................................................................................................... 26
Program an Auto Dial Key......................................................................................... 26
Other Softkeys Used with Auto Dial.......................................................................... 27
Modify an Auto Dial Number .................................................................................... 27
Use an Auto Dial Number .......................................................................................... 27
Display an Auto Dial Number.................................................................................... 28
Busy Override ................................................................................................................... 28
Override a Busy Extension......................................................................................... 29
Buzz/Status ....................................................................................................................... 29
Place a Buzz Call to a Status User ............................................................................. 30
Answer a Buzz Call from a Status User ..................................................................... 30
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Place a Status Call to a Buzz User ............................................................................. 31
Answer a Call from a Buzz User................................................................................ 31
Call Forward ..................................................................................................................... 32
Program Call Forward ................................................................................................ 32
Turn Off Call Forward using Softkeys....................................................................... 33
Other Softkeys Used with Call Forward .................................................................... 34
Set up Call Forward with the Feature Key ................................................................. 34
Turn Off Call Forward with the Feature Key............................................................. 35
Call Mark .......................................................................................................................... 35
Mark a Call................................................................................................................. 35
Call Park ........................................................................................................................... 36
Park a Call .................................................................................................................. 36
Pick Up a Parked Call from Any Phone in the System .............................................. 36
Call Pickup........................................................................................................................ 37
Pick up a Call as Member of a Call Pickup Group..................................................... 37
Pick up a Call by Dialing the Extension Number....................................................... 37
Call Waiting...................................................................................................................... 38
Accept a Call Waiting ................................................................................................ 39
Alternate Between Calls............................................................................................. 39
Return to the Holding Party when One Party Hangs Up............................................ 40
Callback ............................................................................................................................ 40
Place a Callback on a Busy Extension ....................................................................... 41
Answer a Returned Callback...................................................................................... 41
Return a Callback ....................................................................................................... 42
Display a Callback ..................................................................................................... 42
Display and Cancel a Callback................................................................................... 43
Cancel ............................................................................................................................... 43
Use Cancel.................................................................................................................. 43
Conference ........................................................................................................................ 43
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Conference up to Seven Parties.................................................................................. 44
Leave the Conference and Return .............................................................................. 45
Leave the Conference................................................................................................. 45
Data Calls.......................................................................................................................... 45
Use Data Features....................................................................................................... 46
Do Not Disturb.................................................................................................................. 46
Activate Do Not Disturb............................................................................................. 47
Deactivate Do Not Disturb ......................................................................................... 47
Event Timer Display ......................................................................................................... 47
Use the Event Timer................................................................................................... 47
Group Listen ..................................................................................................................... 48
Add Group Listen Parties to a Conference................................................................. 48
Rejoin the Conference ................................................................................................ 49
Hold .................................................................................................................................. 49
Place a Call on Hold................................................................................................... 49
Retrieve a Party on Hold ............................................................................................ 50
Place a Call when a Party is On Hold and Alternate Between Calls.......................... 50
Toggle between Held Calls ........................................................................................ 51
Hotline Conference ........................................................................................................... 51
Initiate a Hotline Conference Call.............................................................................. 51
Accept a Hotline Conference Call.............................................................................. 52
Hotline .............................................................................................................................. 52
Use Hotline................................................................................................................. 52
Intercom ............................................................................................................................ 52
Place an Intercom Call ............................................................................................... 53
Answer an Intercom Call............................................................................................ 53
Meet-Me Conference ........................................................................................................ 54
Enter a Meet-Me Conference ..................................................................................... 54
Leave a Meet-Me Conference .................................................................................... 54
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Lock and Unlock a Meet-Me Conference .................................................................. 55
Accept a Call Waiting During a Meet-Me Conference .............................................. 55
Transfer an Outside Call to a Meet-Me Conference .................................................. 56
Privacy Release................................................................................................................. 56
Use Privacy Release ................................................................................................... 56
Cancel Privacy Release .............................................................................................. 57
Queue for External Lines .................................................................................................. 57
Use Callback Queuing................................................................................................ 57
Receive an Automatic Callback ................................................................................. 58
Cancel the Callback.................................................................................................... 59
Use Online Queuing ................................................................................................... 59
Redial ................................................................................................................................ 59
Use the Redial Softkey ............................................................................................... 60
Use the Green Key and the Outgoing Calls Log ........................................................ 60
Use the Last Number Redial Feature Key.................................................................. 60
Display the Redial Number ........................................................................................ 60
Display using the Outgoing Calls Log ....................................................................... 61
Transfer............................................................................................................................. 62
Initiate an Announced Transfer .................................................................................. 62
Initiate an Unannounced Transfer .............................................................................. 62
Return to the Transferred Party .................................................................................. 63
Return to Transferred Party after Connection to Voice Mail ..................................... 63
Voice Mail ........................................................................................................................ 64
Message Key Lamp Status ......................................................................................... 64
Access Voice Mail on a Phone Using the "R" Key.................................................... 64
Retrieve a Message from another Phone or Outside Location ................................... 65
Chapter 5 Directories and Logs ........................................................................................... 67
Directories and Logs......................................................................................................... 67
Private Directory............................................................................................................... 67
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Access the Private Directory ...................................................................................... 68
Search by Name in the Private Directory ................................................................... 68
Create an Entry in the Private Directory .................................................................... 69
Modify a Record in the Private Directory .................................................................. 69
Customize the Labels of the Private Directory Lists.................................................. 70
Search in a List in the Private Directory .................................................................... 71
Place a Call from the Private Directory...................................................................... 71
Delete a Record in the Private Directory.................................................................... 72
Delete All Records or Delete a Specific List.............................................................. 72
Information Directory ....................................................................................................... 73
View the Information Directory ................................................................................. 73
Enter FAX, GSM, and DECT Information ................................................................ 74
Enter the Free Number Information ........................................................................... 74
Incoming Calls Log .......................................................................................................... 75
Message Key Lamp Status ......................................................................................... 75
Access the Incoming Calls Log.................................................................................. 76
Display Call Records.................................................................................................. 76
Place a Call from the Incoming Calls Log ................................................................. 77
Store an Incoming Calls Record in the Private Directory .......................................... 77
Delete a Record from the Incoming Calls Log........................................................... 78
Delete all Records in the Incoming Calls Log............................................................ 78
Outgoing (LNR) Calls Log ............................................................................................... 79
View the Outgoing Calls Log..................................................................................... 79
Place a Call from the Outgoing Calls Log.................................................................. 80
Store a Record from the Outgoing Calls Log in the Private Directory ...................... 80
Delete a Record from the Outgoing Calls Log........................................................... 81
Delete the Entire LNR Calls Log ............................................................................... 81
System Name/Number Directory...................................................................................... 82
Dial a Party from the System Name/Number Directory ............................................ 83
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Chapter 6 Feature Codes ...................................................................................................... 85
Feature Codes ................................................................................................................... 85
Numeric Feature Codes .................................................................................................... 86
Chapter 7 Telephone Tests ................................................................................................... 87
Telephone Tests ................................................................................................................ 87
Basic Procedures ........................................................................................................ 87
Basic Telephone Self-Test.......................................................................................... 87
Key Lamp Test ........................................................................................................... 88
Informational Tests .................................................................................................... 89
System Tone Tests ..................................................................................................... 90
Appendix I Glossary.............................................................................................................. 93
Glossary...................................................................................................................... 93
Appendix II Troubleshooting ............................................................................................... 97
Troubleshooting ......................................................................................................... 97
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About This Publication
The ITE-760 User Guide describes the phone and its primary functions.
Audience
Any user of the ITE-760 telephone should reference this publication.
Publication Organization
This publication contains the following chapters.
Chapter, Topic
Description
Chapter 1, Basic Information
Provides basic information for the ITE-760
Chapter 2, Phone Settings
Provides procedures for the phone settings
Chapter 3, Modes of Operation
Provides procedures for modes of operation for
the phone
Chapter 4, Features
Provides procedures for the features
Chapter 5, Directories and Logs
Provides information the phone directories and
logs and the System Name/Number directory
Chapter 6, Feature Codes
Defines the feature codes
Chapter 7, Telephone Tests
Provides procedures for phone tests
Conventions Used In This Publication
This manual uses the following publication conventions to help you identify different
types of information.
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Convention
Description
Example
Angle brackets
<>
Key names
Keys to press
Press <Enter> to accept the
default value.
Bold text
Characters to enter when
referenced in a procedure
In the example, select the
DTMF group type.
(Italics)
Explanatory text within a
command sample
(Building Ports)
Horizontal Ellipses
Horizontal line omissions in
a command sequence
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About this Publication
Convention
Description
Example
Vertical Ellipses
Vertical line omissions in a
command sequence
.
.
.
Provides supplemental
information.
The prompt may not display
if …
Provides information to
help you avoid possible
damage to hardware or a
system crash (without data
loss).
Use case sensitive
commands to keep from
destroying…
Provides information to
ensure that you avoid
danger, death, or permanent
damage to a system.
DO NOT touch exposed
wires.
Action column
In a step/action/result table,
contains an instruction.
Type SPAR.
Result column
In a step/action/result table,
contains anything important
that the action causes to
happen.
The console displays the
new parameter values.
References
The following publications provide related information.
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Publication Number
Title
Description
2566-XXX
ITE-760 Quick Reference
Abbreviated version of the User
Guide
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ITE-760 User Guide
Chapter 1
Basic Information
ITE-760 Description
The ITE-760 digital telephone gives you access to all services and features available on
the PointSpan 6880 Series PBXs and additional features that are unique to the phone
itself.
Features
The following are some of the features that the ITE-760 phone offers to a user.
Feature
Description
Alphabetic Keypad
Allows the user to enter text and search by name in the directories
• Provides an information line and a second line that contains the
softkey menus that can be accessed
• Shows the date and time when the phone is idle
• Shows choices available using the Navigator
Interactive Display
5 Softkeys
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20 Feature Keys
Provide access to a menu of specific functions that change
according to the state of the phone
Provide access to features, auto dial numbers, etc.
Navigator Keys
Provide access to call handling and phone administrative functions
LED key lamps for
Feature Key status
Show the status of the feature, such as:
• Incoming call
• Call waiting
• Call connected or function activated
• Line free or function deactivated
Private Directory
Provides a personal directory of 100 numbers that can be
categorized into 4 different lists
Incoming Calls Log
Provides recorded details of the last 50 incoming calls to the phone
Outgoing Calls Log
Hands-Free
Operation
Provides recorded details of the last 10 numbers dialed from the
phone
Allows the user to place or receive a call without lifting the
handset
Speaker Key
Allows the conversation to take place over a speaker
Mute Key
Turns off the microphone so that the other party cannot hear the
conversation
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Using the ITE-760
The following are things to remember when using the ITE-760 phone:
•
The features on your ITE-760 phone are selected for your specific needs. Some
features described in this guide may not be available to you on your phone. If you
have any questions about the features on your phone, contact your system
administrator.
•
On a phone with more than one extension, press the button on the extension that you
want to use before lifting your handset or pressing the speaker button.
•
The
•
You can initiate a call with the
Red key will terminate or abort any process or function.
using the Speaker key. The
Speaker key, but you cannot hang up a call
Red key must be used to disconnect a call.
•
You can use your phone to make voice and data calls at the same time.
•
When talking on an extension that is shared by others, your phone conversation
remains private and cannot be interrupted by anyone else unless the Privacy Release
feature is used.
•
If you hear a fast busy tone when attempting to use a feature, it usually indicates that
the feature cannot be used on your phone.
The ITE-760
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Expansion Module Accessory
An M710 Button Expansion Module adds 20 feature keys to the phone. Two expansion
modules can be added, providing a total of 60 feature keys.
Recommendations and Safety
Connections
The ITE-760 telephone cannot be connected to the public network. It is designed for the
PointSpan M6880 Series PBX.
Environment
The ITE-760 must be operated at temperatures between 42°F and 113°F. Do not install
the phone in a damp room or near a water source.
"CE" Marking
This marking on the bottom of the phone certifies the conformity of the equipment with
the regulations that apply in accordance with the directive R & TTE 1999/5/EC.
Maintenance
The ITE-760 telephone will retain its new appearance if you do not use any solvents or
household cleaning products. Use a cloth dampened in slightly soapy water, and then
wipe with a dry cloth.
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ITE-760 Connections
ITE-760 Connections
ITE Digital Line
Connector at the
back of the phone
Headset
Connector
Handset
Connector
NOT USED
Expansion Module
Connector
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ITE-760 Diagram
ITE-760
10/31/02 04:44PM
Redial Dirctry
Display
Screen
Message
Lamp
Handset
Softkeys
Navigator
1
Numeric Keypad
2
ABC
3
JKL
6
MNO
WXYZ
4
GHI
5
7
PQRS
8
9
0
#
*
DEF
Feature
Buttons
Feature
Button LEDs
R
Microphone
Speaker, Hold, and
Mute Keys
Alphabetic
Keypad
Key Description
The Navigator
The Navigator allows you to scroll through the different menus that make up a selection.
Navigator
Description
The Navigator is made up of four direction keys and one central
key.
Navigator Keys
Key Symbol
And
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Description
Used to display a selection or a record in a directory
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Chapter 1, Basic Information
Key Symbol
Description
Used to display additional information about a record or carries
out a setting
And
Used to confirm a choice, a setting, or a record in a directory
Other Keys
Key Symbol
Key
Description
•
•
•
•
•
•
•
Answers an incoming call if phone is on hook
Calls a number displayed in a directory or log
Displays and calls back the last number dialed
Disconnects ringing during an incoming call
Ends a call
Cancels a programming setting or ends a
programming sequence
Accesses the Abbreviated Dial feature
Speaker Key
•
•
•
•
Accesses ring and contrast settings
Accesses directory and log management
Accesses programming for numbers and features
Enables the speaker mode
Mute Key
•
"R" Key
•
•
Cuts off the microphone in the handset, headset, or
speaker so that you can talk without the caller
hearing you
Functions as a Hold key during a call
Accesses the voice mail system when the phone is
onhook
Green Key
Red Key
Directory Key
Program Key
Alphabetic Keypad
The ITE-760 is equipped with a 31-key alphabetic keypad that is located under the cover
at the bottom of the phone. The keypad allows you to search the directories before
calling a party, initiate calls by name, and enter text for messages.
The alphabetic portion of the keypad is a standard QWERTY keypad with upper case
display as the default. Standard special characters are marked in orange on the keypad,
but are not located in the usual positions. Use the following table as a guide to access
lower case and special characters.
Description
Lower Case
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Action
Press the Up Arrow key plus the letter.
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Description
Icon
Action
Space
Press the Space key one time for one space between
characters.
Shift to Access
Special Characters
Press the Shift key plus the key containing the
special character.
Confirm an Entry
Press once to confirm an entry. (Can be used in
place of the OK key on the Navigator.)
Delete or
Backspace
Press once to backspace over one character.
Insert a character
Or
Use these Navigator buttons to place the cursor on
the character where the text is to be inserted, and
enter the new characters.
Key Lamp Symbols
The following table describes the key lamp symbols used for the LED key lamps.
Key Lamp
Description
The key lamp is OFF
The key lamp is blinking
The key lamp is flashing
The key lamp is ON steady
Message Key Lamp
The Message key lamp is located to the right of the softkeys. The following table
describes the symbols that are used in this guide for the Message key lamp.
Key Lamp
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Status
Description
On
There is at least one new message in your voice mailbox
Off
There are no new messages in your mailbox
Blink
There are no new messages in your mailbox, but there is a new
call in the Incoming Calls log
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Chapter 1, Basic Information
Key Lamp
Status
Description
Flash
There is a message in your mailbox, and a new call in the
incoming calls log
Ring Types
There are three ring types.
Ring Type
Description
One-ring pattern
Internal Call
Two-ring pattern
External Call
Three-ring pattern
System Call as in a Callback
System Tones
The following tones are heard on a PointSpan 6880 Series system.
Sound
Tone
Description
Dial Tone
You can begin dialing
Outside Dial Tone
You have dialed the access code
for an outside call (usually a 9)
Modem Tone
You can make a data call
Busy
The number that you dialed is
busy
Fast Busy
You action is not accepted by the
system
Input Prompt Tone
The system is waiting for your
input
Confirmation Tone
The system has confirmed your
action
1 Short Ring
Internal Call Waiting
Tone
You are receiving an internal call
during a phone conversation
Short Ring+Beep
External Call Waiting
Tone
You are receiving an external
call during a phone conversation
Low-Pitched Tone
High-Pitched Tone
Medium-Pitched Tone
BuzzBuzz
BuzBuzBuzBuz
1 Beep
2 Beeps
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Sound
Tone
Description
Waiting Caller Tone
You have called an extension that
is busy
Warning Tone
Another party is joining (as in a
conference)
Lone Ring+Beep
Long Beep
System Voice Prompts
The following voice prompts can be heard on a PointSpan 6880 Series system.
Voice Prompt
Description
"Park number _____"
You have parked a call. This number must
be dialed to retrieve the call
You have dialed a non-working number
"Extension _____ is not in service"
You have dialed incorrectly
"Invalid, Invalid"
"Depress CALLBACK to queue call"
"All lines busy, please hold"
All outgoing lines are busy. You may
queue the call and hang up.
All outgoing lines are busy. Your call is
queued automatically and you may stay on
the line.
Place a Call
Get Dial Tone
Step
Action
1.
Result
Lift the handset
Or
Extension key lamp ON
Press
SPKR key lamp ON if
Speaker is used
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Chapter 1, Basic Information
Place an Internal Call
•
If you have more than one extension on your phone, press the extension key that you
want to use before lifting the handset or pressing the Speaker key.
•
If dial tone changes to a fast busy tone and then silence, you have waited too long
before dialing. You must hang up and try again.
Step
Action
1.
Result
Dial the extension number
The call is placed
Place an External Call
Your system administrator will provide you with dialing codes and calling limitations.
Step
Action
Result
1.
Dial the outside access
number (usually a 9)
2.
Dial the external number
The call is placed
Dial by Name from the Personal Directory
See Private Directory.
Dial by Name from the System Directory
See System Name/Number Directory.
Dial with Abbreviated Dial
See Abbreviated Dial.
Dial with Auto Dial
See Auto Dial.
Dial with Redial
See Redial and Outgoing Calls Log.
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Dial with the Incoming Calls Log
See Incoming Calls Log.
Answer a Call
Condition:
There is a call ringing in at your extension
Step
Action
1.
Result
Lift the handset
The call is answered
Or
Press
End a Call
Pressing the
Step
Speaker key does not disconnect a call.
Action
1.
Result
Hang up the handset
The call is disconnected
Or
Press
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Chapter 2
Phone Settings
Display Contrast
You can adjust the display contrast to one of 8 levels.
Step
Action
Result
1.
Press
2.
Press
3.
Press
4.
Press
5.
Press
The setting is stored
6.
Press
Exits the programming function
5 Times
Or
Each time a key is pressed, the
contrast changes and the new
contrast level is displayed
Ring Melody and Volume Settings
The following table describes the ring melody and volume settings.
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Category
Settings
Description
Ring Melody
16 Melodies
The ring melody for normal calls.
Ring Melody Volume
8 Levels
"0" volume setting turns the volume off
entirely.
Privileged Ring
Melody
16 Melodies
A different ring melody for incoming calls
from parties that are stored in the Private
directory. Melody no. 8 is the default.
Privileged Ring
Melody Volume
8 Levels
"0" volume setting turns the volume off
entirely.
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Chapter 2, Phone Settings
Choose the Ring Melody and Volume
Step
Action
1.
Press
2.
Press
3.
Press
4.
Press
Result
4 Times
Or
Each time a key is pressed, the
corresponding melody is played
The display indicates the melody
number
5.
Press
6.
Press
Or
Each time a key is pressed, the
melody is played at the
corresponding volume
The display indicates the melody
volume number
7.
Press
The setting is confirmed and stored
8.
Press
Exits the Programming function
Choose Privileged Ring Melody and Volume
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Step
Action
1.
Press
2.
Press
3.
Press
4.
Press
Result
4 Times
2 Times
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Step
Action
5.
Press
Result
Or
Each time a key is pressed, the
corresponding melody is played
The display indicates the melody
number
6.
Press
7.
Press
Or
Each time a key is pressed, the
melody is played at the
corresponding volume
The display indicates the melody
volume number
8.
Press
The setting is confirmed and stored
9.
Press
Exits the Programming function
Listening Volume
You can adjust the listening volume during a call according to the mode used (handset,
headset, hands free, or speaker mode). There are 8 volume levels for all modes.
Step
Action
1.
Press
Result
Or
The volume is raised or lowered
accordingly
While in conversation
Key Beep Volume
Each time a key is pressed, you hear a beep. The volume of this beep can be adjusted to
8 levels. At the lowest level, the volume is eliminated.
Condition:
The phone is onhook and is idle.
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Chapter 2, Phone Settings
Step
Action
1.
Press
Result
Or
A new beep volume each
time a key is pressed
The last volume change made is the
volume that is stored
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Chapter 3
Modes of Operation
Speaker
The Speaker key allows you to converse using the speaker. Others can also participate in
the conversation.
Activate the Speaker
Condition:
You are on a call and are using the handset.
Step
Action
10.
Press
11.
Result
The Speaker key lamp is
flashing for 6 seconds
Hang up the handset within
6 seconds
The Speaker key lamp goes
on steady
The conversation is heard through
the Speaker
•
•
If you do not hang up the
handset while the key lamp is
blinking, the call will continue
in the handset mode and the
Speaker key lamp will be on
steady
If you hang up while the
Speaker key lamp is on steady,
the call will disconnect
Deactivate the Speaker
Condition:
The conversation is through the Speaker.
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Chapter 3, Modes of Operation
Step
Action
1.
Result
Lift the handset
The Speaker key lamp is off
You are now conversing using the
handset
Mute
The Mute key allows you to listen to a phone conversation while preventing others on the
call from hearing you and can be used with the speaker, the handset, or a headset.
The Mute key can also be used to monitor the line when you are put on hold.
Activate and Deactivate the Mute Feature
Condition:
You are on a call
Step
Action
1.
Press
Result
The Mute key lamp is on
Your voice will not be picked up
by the microphone
2.
Press
The Mute key lamp is off
You are able to verbally participate
in the call
Hands Free Auto-Answer
The Hands Free Auto-Answer (HFA) feature automatically connects to incoming calls
without any intervention from the user and turns off automatically when the caller hangs
up. This feature can be used with a headset.
Additional Information:
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•
Only an extension or intercom line can be used with HFA.
•
A fast busy tone indicates that the HFA feature cannot be activated. See your system
administrator.
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When the HFA feature is activated, the phone should not be left unattended without first
deactivating HFA. This prevents a call from being answered while there is no one at the
phone to talk to the caller.
Activate Hands Free Answer
Condition:
The phone is onhook
Step
Action
1.
Press
Result
2-Beep confirmation tone
HFA key lamp ON
Speaker key lamp ON
The feature is activated
2.
Press
Silence
Speaker Key lamp OFF
You are ready for the next call
Deactivate Hands Free Auto-Answer
Step
Action
1.
Press
Result
HFA key lamp OFF
Speaker key lamp OFF
The feature is deactivated
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Chapter 3, Modes of Operation
Answer a Call with Hands Free Auto-Answer Activated
Conditions:
The handset remains onhook
HFA is already activated
Step
Action
1.
Result
Ring and/or warning tone
in headset
The call is automatically answered
HFA key lamp flashing
when calling party is on
the line
Speaker key lamp ON
2.
Talk to the calling party
End a Call with Hands Free Auto-Answer Activated
Step
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Action
1.
The caller hangs up
2.
Press
Result
HFA key lamp OFF
The call is terminated
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Chapter 4
Features
Abbreviated Dial
The Abbreviated Dial feature allows you to store frequently-called internal and external
numbers of up to 28 digits, and dial them automatically by using a one or two digit code.
All extensions are automatically allowed a list of 10 abbreviated dial numbers or
optionally allowed a list of 100 Abbreviated Dial numbers. The following procedures
assume that you have 10-number Abbreviated Dial.
Abbreviated Dial Methods
There are two ways to access the Abbreviated Dial feature.
Key
Description
+
The Directory and the Abbreviated Dial
softkey
The Abbreviated Dial feature key
•
If you have more than one line on your phone, you must store the abbreviated dial
number on each line from which it will be accessed.
•
Stored numbers must contain the complete phone number including any access
number that is used to connect to an outside line (usually a 9). When you dial the
access number, you will hear outside dial tone before you input the number.
•
The star symbol (*) can be inserted into long distance numbers as a dial pause
symbol. A dial pause is the time spent waiting for dial tone or a computer tone. The
pause time is stored by using the (*) symbol, which is a system setting and may be
set for one to seven seconds. Each star (*) counts as one digit of the total 28 digits.
•
A stored number cannot be erased, but you can remove or change a number by
storing a new number over it.
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Chapter 4, Features
Program an Abbreviated Dial Number
Condition:
The phone is on hook
Step
Action
1.
Press
Result
The display alternates between:
And
2.
Press
If you have more than one extension
on your phone, the display
alternates between:
And
3.
Press
4.
5.
Dial the Abbreviated Dial
reference number (0-9)
Press
6.
7.
Dial the Abbreviated Dial
number including all access
codes
Press
The Abbreviated Dial number is
saved
Or
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Step
Action
8.
Press
Result
Exits the programming function
Or
Press
+
Other Softkeys Used with Abbreviated Dial
Key
Description
Cancels the current input and allows you to keep the prior setting
Erases the last digit displayed and repositions the cursor
Erases all digits and allows you to reenter the number
Exits the programming function
Modify an Abbreviated Dial Number
Use the same procedure above to modify Abbreviated Dial numbers.
Use the Directory Key to dial an Abbreviated Dial Number
Step
1.
Action
Result
If you have more than one line:
Press
+
If you have only one line:
Press
2.
3.
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Only
Press
Extension key lamp ON
Dial the abbreviated dial
reference number (0-9)
The number is automatically dialed
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Chapter 4, Features
Use the Abbreviated Dial Feature Key
Step
1.
Action
Result
If you have more than one line:
Press
Before using the Abbrev
Dial key
If you have only one line:
Go directly to Step 2
2.
Press
3.
Extension key lamp ON
Dial the abbreviated dial
reference number (0-9)
Abbreviated Dial key lamp
remains OFF
The number is automatically dialed
Display Abbreviated Dial Numbers
The Display feature key is used to display your Abbreviated Dial numbers.
Step
1.
Action
Result
If you have more than one line:
Press
Before using the Abbrev
Dial key
If you have only one line:
Go directly to Step 2
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2.
Press
3.
Press
Display key lamp ON
The first Abbreviated Dial number
is displayed:
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Step
Action
4.
Press
Result
Repeatedly
5.
The Abbreviated Dial numbers are
displayed sequentially:
Press
Display key lamp OFF
Exits the Display function
If you do not exit the Display
function, it will time out after 5
seconds
Answer/Release
The Answer/Release feature allows you to answer a call or get dial tone by pressing a
feature key. This key can also be used with a headset.
•
When using a headset with Auto Answer activated, use the ANSW/RLSE key to get
dial tone for placing a call, or to hang up.
•
After using the ANSW/RLSE key, make sure the key lamp is OFF. If it is not, press
the ANSW/RLSE key twice to answer the next call.
Use the Answer Release Key
Step
Action
1.
Press
Result
Or calling party
To go off hook
2.
Press
Answer/Release and
extension key lamps ON
Answer/Release and
Extension key lamps OFF
To hang up
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Chapter 4, Features
Auto Dial
The Auto Dial feature allows you to store one number of up to 28 digits for each Auto
Dial feature key on your phone and dial the number by using that feature key.
•
One feature key is required for each Auto Dial number.
•
Stored numbers must contain the complete phone number including any access
number that is used to connect to an outside line (usually a 9). When you dial the
access number, you will hear outside dial tone before you input the number.
•
A dial pause symbol, the star (*) can be inserted into long distance numbers. A dial
pause is the time spent waiting for dial tone or a computer tone. The pause time is
stored by using the (*) symbol, which is a system setting and may be set for one to
seven seconds. Each star (*) counts as one digit of the total 28 digits.
•
A stored number cannot be erased, but you can remove or change a number by
storing a new phone number over it.
Program an Auto Dial Key
Condition:
The phone is on hook
Step
Action
1.
Press
Result
The display alternates between:
And
2.
Press
The display alternates between:
And
3.
4.
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Press
Dial the number including
any access codes that are
required to make the call
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Step
Action
Result
5.
Press
The number is saved
6.
Press
Exits the Auto Dial function
Or
Press
+
Other Softkeys Used with Auto Dial
Key
Description
Cancels the current input and allows you to keep the prior
setting
Erases the last digit displayed and repositions the cursor
Erases all digits and allows you to reenter the number
Exits the programming function
Modify an Auto Dial Number
Use the procedure above to modify an auto dial key.
Use an Auto Dial Number
Step
Action
1.
Result
Lift the handset
Or
Press
2.
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Press
The number is automatically dialed
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Chapter 4, Features
Display an Auto Dial Number
The Display feature key is used to display your Auto Dial numbers.
Step
Action
1.
Press
2.
Press
Result
Display key lamp ON
The Auto Dial number is
displayed:
You can press each Auto Dial key
before exiting the Display function
3.
Press
Display key lamp OFF
Exits the Display function
If you do not exit the Display
function, it will time out after 5
seconds
Busy Override
The Busy Override feature allows you to interrupt a busy extension and break into the
call. It is intended for high priority and emergency situations.
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•
The overriding party must have a higher priority assigned to the phone than both
parties being overridden.
•
A phone set on Do Not Disturb that gives the caller a busy signal, can be overridden
by a Busy Override call, providing that Busy Override feature is allowed and the
phone has a lower priority than the overriding party.
•
The overriding party hears a constant steady dial tone for 15 seconds or until the
extension called is no longer busy, whichever occurs first.
•
The party that is being interrupted hears a one second warning tone. The tone
indicates that the call will be overridden in 15 seconds if it is not put on hold or
ended. Immediately before the overriding party is on line, another warning entry
tone is heard. If the call is not put on hold, or ended, the other party in the
conversation is disconnected and the call is overridden.
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•
When your conversation is being overridden and you place the other party on hold or
hang up, the overriding party is either on your line immediately or ringing on your
line depending on the database for your phone.
Override a Busy Extension
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Dial the number of the
extension
Busy tone or call waiting
tone
If you are not allowed to override
the extension, you will continue to
hear a busy tone or Call Waiting
tone
3.
Press
Until the called party
hangs up or until the 15second time limit is
reached
Busy Override key lamp
ON
4.
Wait on the line
Talk with the called party
Buzz/Status
The optional Buzz/Status feature allows a voice connection on a Buzz/Status line
between one Buzz user and one or more Status users by pressing either a Buzz or Status
feature key.
Example:
An executive with a Buzz key on the phone can have a direct line to an assistant or group
of assistants, each having a Status key on their phone. Each assistant can place a call
directly to the executive by using the Status key.
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Chapter 4, Features
•
An option to the Buzz/Status talking connection is the Buzz/Status-Alert Only option.
•
In a group of Status users, the first person to answer stops the ringing and blocks all
others in the group from picking up the call.
•
Buzz/Status calls do not affect a call in progress.
•
The key lamp next to the Status key is on when the Buzz counterpart is using the
phone. The key lamp next to the Buzz key does not indicate when the Status
counterpart is using the phone.
•
Features such as Hold or Transfer cannot be used on the Buzz/Status line.
•
Buzz/Status calls can ring on a phone that has activated Do Not Disturb.
Place a Buzz Call to a Status User
Press the Buzz or Status key before lifting the handset or pressing the
Step
Action
1.
Press
2.
key.
Result
Buzz key lamp OFF
Lift the handset
The call is placed to the Status party
Or
Press
Answer a Buzz Call from a Status User
Conditions:
The Buzz key lamp is flashing
The Buzz line rings
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Step
Action
1.
Press
Result
Buzz key lamp ON
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ITE-760 User Guide
Step
Action
2.
Result
Lift the handset
You are connected to the Status
party
Or
Press
Place a Status Call to a Buzz User
Step
Action
1.
Press
2.
Result
Status key lamp ON
Lift the handset
The call is placed to the Buzz party
Or
Press
Answer a Call from a Buzz User
Conditions:
The Status key lamp is flashing
The Status line is ringing
Step
Action
1.
Press
2.
Result
Status key lamp ON
Lift the handset
You are connected to the Buzz
party
Or
Press
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Chapter 4, Features
Call Forward
The Call Forward feature allows you to temporarily redirect your incoming calls to
another number.
•
Each extension on the phone must be forwarded separately.
•
If you have more than one extension, press the Extension key first.
Program Call Forward
Assign a call forward number to an extension to be used with the Call Forward feature
key.
Step
Action
1.
Press
Result
The display alternates between:
And
2.
Press
If you have more than one
extension, the display alternates
between:
And
3.
Press
If number is not assigned:
Or
If number is assigned:
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Step
4.
Action
Result
Option:
If number is already assigned and
you want to change it:
Press
5.
6.
Dial the call forward
destination number
Press
Call Forward key lamp ON
All calls will be forwarded to the
new number
Or
Press
7.
Press
Exits the Programming function
Or
Press
+
Turn Off Call Forward using Softkeys
Conditions:
The line that you select is already forwarded:
Aastra - 2568-004
Step
Action
1.
Press
2.
Press
3.
Press
4.
Press
Result
+
Call Forward Key lamp
OFF
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Chapter 4, Features
Step
Action
5.
Press
Result
Exits the Programming
function
Or
Press
+
Other Softkeys Used with Call Forward
Key
Description
Cancels the current input and allows you to keep the prior
setting
Erases the last digit displayed and repositions the cursor
Erases all digits and allows you to reenter the number
Exits the programming function
Set up Call Forward with the Feature Key
Step
1.
Action
Result
If you have more than one line:
Press
2.
3.
Press
2 Beeps
Dial the Call Forward
destination number
Call Forward key lamp ON
2-Beep confirmation tone
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Turn Off Call Forward with the Feature Key
Step
1.
Action
Result
If you have more than one line:
Press
2.
Press
Call Forward key lamp OFF
2-beep confirmation tone
Call Forward is canceled
Call Mark
The optional Call Mark feature marks a bad phone connection on an outside line. When
you hear static, echo, low volume, etc. on an outside (external) call, you can use the Call
Mark feature key to mark the call. This provides troubleshooting information to
technicians.
Mark a Call
Condition:
You are connected to an outside call that has problems with static, echo, low
volume, etc. and this problem needs to be reported
Step
Action
1.
Press
Result
The call is marked and a
notification is automatically sent to
the system administration screen
You can continue the conversation
2.
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Continue to talk
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Chapter 4, Features
Call Park
The Call Park feature allows you to temporarily place a call on hold for a pre-set time
limit. The call can be retrieved on any phone in the system. If the call if not retrieved
within the time limit, the call automatically reverts back to the extension that parked the
call.
Park a Call
Condition:
You are already on a call that needs to be parked
Step
Action
1.
Press
Result
Call Park number and then
silence
The call is parked and you can place
and receive calls
You can also use the ACCESS key
and the feature code * 9
To hear the number repeated,
immediately press the
again
2.
Hang up
Or
Press
3.
Write down the Call Park
number
Pick Up a Parked Call from Any Phone in the System
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Dial the Call Park number
No ringing is heard
The call is connected immediately
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Call Pickup
The Call Pickup feature allows you to answer another ringing line at your phone. There
are two types of Call Pickup:
•
Group Call Pickup - Your extension is assigned to a Call Pickup group. You can
answer a call directed to any member of your Call Pickup Group.
•
Extension Call Pickup - You can answer a call directed to another phone by pressing
the Call Pickup feature key and dialing the extension number of the ringing phone.
•
See your system administrator for information regarding members of your Call
Pickup Group.
•
When two phones are ringing at the same time, the phone that was ringing first is
picked up. That call can be put on hold while the second call is picked up.
•
If you hear a fast busy tone after trying to pick up a call, either you are not assigned
to that group or another group member picked up the call.
Pick up a Call as Member of a Call Pickup Group
Condition:
A call is ringing in for a member of the Call Pickup Group
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Press
The caller is connected on your
extension
Pick up a Call by Dialing the Extension Number
Condition:
A call is ringing in for a member of the Call Pickup Group
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Chapter 4, Features
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Press
3.
2-beep confirmation tone
Dial the extension number
of the ringing phone
The caller is connected on your
line
Call Waiting
The Call Waiting tones heard while you are on a call are:
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Call Waiting Tone
Description
One Short Ring
Internal Call
Long Ring-Beep
External Call
•
If you choose not to answer the call waiting, the caller either continues to hear
ringing or could be automatically forwarded to another extension, voice mail, or the
operator, depending on the system design.
•
An extension can have only one call waiting at a time. If another party calls, they
will hear busy tone or ringing if the call is programmed to ring on another extension.
•
The Call Waiting tone is heard one time only and only on the extension that is called.
However, if you receive more than one call during a phone conversation, you will
hear a call waiting tone for each call.
•
Internal callers dialing a busy extension hear a ring-beep tone that indicates the line is
busy and they are in the call waiting state.
•
An external caller that is Call Waiting may hear a regular ringing tone in place of the
ring-beep.
•
Depending on the system design, you are call waiting on a busy extension:
ƒ
Until the party you are calling answers
ƒ
Until a pre-set time period expires and the system forwards your call to another
extension
ƒ
Until you decide to hang up
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Accept a Call Waiting
Conditions:
You are already on a call
Call Waiting tone
Extension key lamp flashing indicating an incoming call
Step
Action
1.
Press
Result
Or
The first party is placed on hold
Press
2.
Hang up
Or
Press
3.
Lift the handset
Extension key lamp
flashing indicating a Caller
1 is on hold
Or
Press
You are connected to Caller 2
Alternate Between Calls
Conditions:
Caller 1 is on hold
You are in conversation with Caller 2
Step
Action
1.
Press
Caller 2 is placed on hold
Or
You are in conversation with
Caller 1
Press
Result
Extension key lamp is
flashing indicating Caller 2
is on hold
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Chapter 4, Features
Step
2.
Action
Result
Repeat Step 1 to alternate between
calls
Return to the Holding Party when One Party Hangs Up
Conditions:
One party is disconnected, the other is still on hold
Step
Action
1.
Press
Result
Extension key lamp ON
Or
Press
You are in conversation with the
held party
Callback
The Callback feature allows you to place a Callback on a busy internal extension or an
extension that does not answer. The system automatically places the call when both
extensions are no longer busy.
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•
When another party has left a callback on your phone, the
displayed in the menu.
•
If a callback is left on a line other than your prime line, it will display only after you
select the line.
•
Each extension can have 10 callbacks.
•
Callbacks are returned on a first in/first out basis.
•
If you try to leave a callback on an extension that has already received 10 callbacks,
you will hear a fast busy tone.
•
If there is no answer when you return a callback, you may either hang up and cancel
the call or leave a callback on that extension.
•
A callback that you place on another extension returns to your phone with a threering system ring when both your phone and the called extension are on hook. That
call is automatically canceled if you do not answer within a system-defined time
period.
softkey is
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ITE-760 User Guide
•
A callback is left on the number that you originally dialed, even if it has been
forwarded.
•
When you return a callback to a number that has been forwarded, the call goes to the
forwarded number.
•
The party that places the callback cannot cancel the callback.
Place a Callback on a Busy Extension
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Dial the extension number
Busy tone or call waiting
tone
Example display:
3.
Press
2-beep confirmation tone
The callback is placed
4.
Hang up
Or
Press
Answer a Returned Callback
Conditions:
The Extension and Callback key lamps are flashing indicating that a callback is
being returned.
The three-ring system ring.
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Chapter 4, Features
Step
Action
1.
Result
Lift the handset
You have answered the returned
callback
Or
Press
Return a Callback
It is not necessary to return a callback before using your phone.
Conditions:
The key lamp is flashing on the extension where the callback has been
placed
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Press
The phone rings at the extension
that placed the call
Display a Callback
Step
Action
1.
Press
Repeatedly if there is more than one
If the date and time stamp is set up on your system, you will see the
information displayed after the name and number
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Step
Action
2.
Press
Repeatedly to find the Callback to cancel
Display and Cancel a Callback
Step
Action
1.
Press
2.
Press
Repeatedly to find the Callback to cancel
3.
Press
Cancel
The Cancel feature allows you to abort any dialing sequence by pressing a feature key.
You can cancel callbacks and unanswered transfers or conference calls.
Use Cancel
Step
Action
1.
Press
Result
The dialing sequence has been
canceled and you may start dialing
again
Conference
The Conference key allows up to seven parties to be joined in a conference call.
•
Aastra - 2568-004
One system user must support a conference. A user can be a participant in the
conference or can be a non-participant, by setting up the conference and placing the
group on Conference Hold.
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Chapter 4, Features
•
A member may leave a conference at any time by hanging up. If there are only 2
parties left, then the conference is dropped, and the call becomes a normal two-way
call.
•
The conference warning tone (a system option) alerts members in the conference that
another party is being added.
•
If you are accidentally disconnected from a conference, you may be reconnected only
by an internal member of the conference calling you or as a call waiting party on an
internal conference member's phone.
•
The Conference feature key or the CnfHold
softkey can be used to place a
conference on hold. For example, when accepting a Call Waiting. The Hold key
does not put a conference on hold.
•
When a conference is on Conference Hold, or when additional parties are being
added to the conference, the remaining parties can continue talking.
Conference up to Seven Parties
Condition:
Begin with one party already on the line
Or
Step
Action
1.
Press
Result
Conference key lamp is
flashing
Or
Press
2.
3.
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Dial the number of a party
to add to the conference
Wait for the party to answer and
announce the conference
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Step
Action
Result
4.
Press
The conference is
established
Or
Conference key lamp ON
Press
Long beep is played to
those already in the
conference to indicate that
another party has entered
5.
Press
6.
Repeat steps 3 - 5 until all parties
are joined into the conference
Leave the Conference and Return
You can put the conference on hold to allow you to add another party, or make another
call.
Step
Action
1.
Press
Result
Leave the conference
2.
Press
Return to the conference
Leave the Conference
Step
1.
Action
Hang up when the display reads "In Conference"
Data Calls
The Data feature allows you to place and receive data calls and, at the same time, use the
phone to place and receive voice calls or use other features. You can use the following
features with data numbers:
•
Abbreviated Dial – See Abbreviated Dial
•
Auto Dial – See Auto Dial
•
Last Number Redial – See Last Number Redial
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Chapter 4, Features
•
Callback Queuing – See Queue for External Calls
•
Online Queuing - See Queue for External Calls
Use Data Features
To use the Data features you must have a Data feature key, a PDI-1000 type data
interface, and a data destination to dial.
Condition:
The data number has been successfully dialed by one of the above
features and you hear ringing.
Step
Action
Result
1.
The data number is dialed
2.
Wait for modem tone
3.
Press
The Data key lamp is
flashing
Data key lamp ON
Dial tone or silence
The data connection is made
4.
Hang up
Or
Press
The data connection stays up
You can place and receive voice
calls
Do Not Disturb
The Do Not Disturb feature allows you to temporarily block incoming calls without
affecting the use of your phone. The Do Not Disturb feature applies only to the phone
where the feature has been activated. It does not affect other phones where this extension
may appear.
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Activate Do Not Disturb
Step
Action
1.
Press
Result
Do Not Disturb key lamp
ON
You can also use the feature
code * 6
Deactivate Do Not Disturb
Step
Action
1.
Press
Result
Do Not Disturb key lamp
OFF
You can also use the feature
code # 6
Event Timer Display
The Event Timer feature allows you to use your phone display as a stopwatch. The
minutes and seconds of the timer replace the normal display.
Use the Event Timer
Step
Action
1.
Press
Result
Event Timer key lamp ON
The timer starts
2.
Press
Event Timer key lamp OFF
The timer stops
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Chapter 4, Features
Group Listen
The Group Listen feature allows any person in a conference to add up to ten parties, in a
listen only mode, to a conference.
•
A conference with group listeners can total 16 parties consisting of six full
Conference members and 10 Group Listen members.
•
A listen-only party, unlike a regular conference member, cannot place the conference
on Conference Hold to accept a call waiting.
•
When a listener that has been added to a conference leaves the conference by hanging
up, they cannot return to that conference on their own.
Add Group Listen Parties to a Conference
Conditions:
You are already on a call
Or
Step
Action
1.
Press
Result
Extension key lamp ON
Conference key lamp is
flashing
The call is on hold
2.
Dial the phone number of a
Group Listen party
3.
Announce the conference and the
Group Listen feature
4.
Press
You are connected to the Group
Listen party
Conference key lamp ON
The Group Listen party is added to
the conference in listen-only mode
5.
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Repeat Steps 1-4 until all parties
are joined in the conference
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Rejoin the Conference
Rejoin when a dialed number for Group Listen (internal or external) is busy or
unanswered
Step
Action
1.
Press
Result
Conference entry
warning tone
(long beep)
You have rejoined the
conference
Hold
There are three ways to put a party on hold.
Key
Description
The "R" Key
The Hold softkey
The optional Hold feature key
•
When another party puts you on hold within the same system, you can place that
party on hold at the same time.
•
The party on hold hears silence or music, depending on the system options.
Place a Call on Hold
Conditions:
You are already on a call
Or
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Chapter 4, Features
Step
Action
1.
Press
Or
Press
Or
Press
Retrieve a Party on Hold
Condition:
Caller 1 is on hold
Step
Action
Result
1.
Press
Extension key lamp ON
Or
You are reconnected to the
held party
Press
Or
Press
Place a Call when a Party is On Hold and Alternate Between Calls
Condition:
Caller 1 is on hold
Step
1.
Action
Result
From dial tone:
Dial Caller 2 and wait for
Caller 2 to answer
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You are connected to Caller 2
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Step
Action
2.
Press
Result
Caller 2 is placed on hold
Toggle between Held Calls
The display shows which party is on hold.
Step
Action
1.
Press
Result
Toggle between held calls
Hotline Conference
The Hotline Conference feature connects up to twelve parties in a conference call. Each
conference member's phone automatically rings when call originator dials the Hotline
Conference number.
•
A Hotline Conference can be originated by a conference member only, whose phone
is programmed to allow the dialing of the Hotline Conference number.
•
A busy tone means that a conference cannot be set up at this time.
•
A fast busy tone means that all members did not answer, and the conference is
cancelled.
Initiate a Hotline Conference Call
Step
Action
1.
Result
Lift the handset
Or
Press
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2.
Dial the Hotline
Conference Number
3.
Wait on the line until one
conference member answers
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Chapter 4, Features
Accept a Hotline Conference Call
If you place a party on hold to accept a Call Waiting that is a Hotline Conference call,
you cannot return to the party on hold unless you hang up on the conference.
Condition:
Hotline is ringing
Step
Action
1.
Result
Lift the handset
You are connected to the Hotline
Conference
Or
Press
Hotline
The Hotline feature allows you to press a key that automatically dials a specific number.
Use Hotline
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Press
Hotline key lamp ON
The call is placed
Intercom
The Intercom feature allows you to place and answer calls from members of your
Intercom Group while leaving your main extension free to receive calls.
•
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Each member of an Intercom Group is assigned a one-digit number for a 10-member
group, or a two-digit number for a 100-member group.
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•
An Intercom call is indicated by a flashing Intercom key lamp and one-ring normal
ring or three-ring system ring.
•
Intercom calls can be allowed to ring on a phone that has activated the Do Not
Disturb feature.
•
A call on an Intercom line cannot be transferred, put on hold, or used with any other
feature. This is a system option.
•
The Hands-Free Auto Answer (HFA) feature can be used on the Intercom line.
When activated, an Intercom call is automatically answered on the speakerphone or
headset. If the user is already talking on the phone when the Intercom call is
received, then HFA does not answer that call and it must be answered manually.
Place an Intercom Call
Step
Action
1.
Press
2.
Result
Silence
Lift the handset
Intercom key lamp ON
Or
Press
On Intercom line
3.
Dial the Intercom number
(1 or 2 digits)
The Intercom call is placed
Answer an Intercom Call
Condition:
The Intercom line is ringing
Step
Action
1.
Press
2.
Result
Lift the handset
Or
Intercom key lamp ON
The Intercom caller is on the line
Press
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Chapter 4, Features
Meet-Me Conference
The Meet-Me Conference feature allows up to twelve parties to dial a designated number
at a scheduled time for a conference call. No Conference key is required.
•
The Meet-Me conference can be reserved as one-time only or as a permanently
scheduled call.
•
Outside callers can be transferred into the Meet-Me Conference.
•
You can leave a Meet-Me Conference at any time, and rejoin the conference at any
time by dialing the Meet-Me Conference number.
Enter a Meet-Me Conference
•
When dialing in to a Meet-Me conference, the first caller hears ringing until a second
caller dials the number.
•
A long beep is heard each time a caller enters the conference if the warning tone
option is turned on in the system.
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Dial the Meet-Me
Conference number
Long beep
You are connected to the
conference
Leave a Meet-Me Conference
Step
Action
1.
Result
Hang up
Or
You are disconnected from the
conference
Press
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Lock and Unlock a Meet-Me Conference
•
The Hold softkey does not put the conference on hold.
•
A Meet-Me Conference can be locked or unlocked by one member pressing the Hold
key.
Step
Action
Result
1.
The conference is locked
Or
Press
2.
The conference is unlocked
Or
Press
Accept a Call Waiting During a Meet-Me Conference
Conditions:
You are connected to a Meet-Me Conference and a Call Waiting tone is heard
Call Waiting tone one time only, 1 short ring for an internal call or 2 short
rings for an external call
Step
Action
1.
Result
Hang up
Or
Press
2.
Wait for the phone to ring
3.
Lift the handset
The Call Waiting party is on the line
Meet-Me conference
number
You are reconnected to the
conference
Or
Press
4.
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Chapter 4, Features
Transfer an Outside Call to a Meet-Me Conference
Condition:
You are connected to a party that needs to be transferred to the Meet-Me
Conference
Step
Action
Result
1.
Ask the party to wait
2.
Press
3.
The party is on hold
Dial the Meet-Me
Conference number
4.
Announce the transfer to
conference members
5.
Hang up
Or
You are connected to the conference
The transferred party is in the
conference only after you hang up
Press
Privacy Release
All calls are private even if an extension appears on more than one phone. When a
shared extension is in use, another user attempting to use the same line will hear silence.
The Privacy Release feature allows up to seven users sharing the same extension to
temporarily join conversation on that extension.
Use Privacy Release
Condition:
You are already on a call
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Step
Action
1.
Press
Result
Privacy Release key lamp
ON
After all notified parties have
joined the phone conversation,
pressing the PRIVCY RLSE key
blocks others from joining
You can talk with the original party
and others entering on your
extension
Cancel Privacy Release
Condition:
You are already on a call with privacy release activated
Step
Action
1.
Press
Result
Continue to talk
No one else can enter the
conversation
Queue for External Lines
There are two ways to queue for external lines.
Type
Description
Callback Queuing
The Callback Queuing feature places a callback on a group of busy
outgoing lines to queue the call. The system calls back when an
outgoing line is available.
Online Queuing
The Online Queuing feature allows you to wait on the line until an
outgoing line is no longer busy or until the queuing time limit
expires.
Use Callback Queuing
A queued call may return to your phone several times. A system setting controls the
maximum number of times to call back and the queuing time limit. When either the
callback limit is reached, or the queue time limit has expired and all outside lines are still
busy, the call is canceled from the queue by the system. The Callback key is used for this
feature.
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Chapter 4, Features
Step
Action
1.
Result
Lift the handset
Or
Press
2.
3.
Dial the external number
Voice prompt "Depress
CALLBACK to queue call"
if all of the outgoing trunks
are busy
Press
Voice prompt "Callback
number XX"
Feature Key
You can also use the ACCESS key
plus the feature code * 7
4.
The call is queued for the outside
line
One extension can have five calls in
queue for an outside at one time
Hang up
Or
Press
5.
Write down the callback
number and the external
number that you dialed
Receive an Automatic Callback
Conditions:
An outgoing line has become available
The system calls back
The Extension key lamp is flashing
Step
Action
1.
Result
Lift the handset
Voice prompt "Callback
Number XX is ready"
Or
Press
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Step
2.
Action
Result
Wait on the line
The call is automatically placed
Cancel the Callback
Condition:
You are offhook listening to the call automatically being placed and you want
to cancel the call
Step
Action
1.
Result
Hang up
The callback is cancelled
Or
Press
Use Online Queuing
Step
Action
1.
Result
Lift the handset
Or
Press
2.
3.
Dial the external number
Wait on the line
Voice prompt "All lines
busy, please hold"
The call is placed or the queue time
will expire
Or
The queue time expires
Redial
The Redial feature allows you to automatically place a call to the last outside number that
you dialed. See Outgoing Calls Log.
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Chapter 4, Features
Use the Redial Softkey
Step
Action
1.
Press
Result
The last outside number dialed is
automatically redialed
Use the Green Key and the Outgoing Calls Log
Step
Action
Result
1.
Press
The last outside number dialed is
displayed
2.
Press
The last outside number dialed is
automatically redialed
The call is placed after a 5-second
delay
Use the Last Number Redial Feature Key
Step
Action
1.
Result
Lift the handset
Or
Press
2.
Press
The last outside number dialed is
automatically redialed
You can also use the feature code # 9
Display the Redial Number
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Step
Action
1.
Press
Result
Display key lamp ON
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Step
Action
2.
Press
Result
Or
Press
3.
Press
Display key lamp OFF
Or
Display will time out after 5
seconds
Display using the Outgoing Calls Log
Step
Action
Result
1.
Press
The first part of the record:
2.
Press
The second part of the record:
3.
Press
To return to first part of the
record
4.
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Or
records
to view other
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Chapter 4, Features
Transfer
The Transfer feature allows you to transfer both internal and external calls using a feature
key.
Initiate an Announced Transfer
Condition:
You are on an active call
Step
Action
1.
Press
2.
3.
Result
Dial the destination
number
Destination party answers
Announce that the call is being
transferred to the destination party
4.
Hang up
Or
The call is connected to the
destination party
Press
Initiate an Unannounced Transfer
Condition:
You are on an active call
Step
Action
1.
Press
2.
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Result
Dial the destination
number
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Step
Action
3.
Result
Hang up
Or
The call is transferred to the
destination party without
announcement
Press
Or
Press
Return to the Transferred Party
Condition:
You have transferred the call and the destination is ringing
Step
Action
1.
Press
Result
You are reconnected to the
transferred party
Return to Transferred Party after Connection to Voice Mail
Condition:
You are listening to the voice mail of the transfer destination party
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Step
Action
1.
Press
Result
You are reconnected to the
transferred party
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Chapter 4, Features
Voice Mail
The Voice Mail feature allows you to access the voice mail system to send and receive
messages. Voice Mail can be accessed using any internal or external phone.
Message Key Lamp Status
Key Lamp
Status
Description
On
There is at least one new message in your voice mailbox
Off
There are no new messages in your mailbox
Blink
There are no new messages in your mailbox, but there is a new
call in the Incoming Calls log
Flash
There is a message in your mailbox, and a new call in the
incoming calls log
Access Voice Mail on a Phone Using the "R" Key
This procedure assumes that the
"R" key on your phone has been programmed to
automatically dial the voice mail system. The phone must be onhook to use this key to
access voice mail. If you press the
hold.
key while on a call, you will place the call on
Conditions:
The Voice Mail feature key lamp is flashing
Step
Action
Result
1.
Press
The speaker is activated
Or
The voice mail system is
automatically dialed
Press
You can also use the feature code *
5 to access the voice mail system
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Step
2.
Action
Result
Follow the voice mail system
prompts
3.
Hang up
Or
Press
Retrieve a Message from another Phone or Outside Location
Step
1.
Action
Result
Dial the voice mail access
number
The voice mail system answers
2.
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prompts
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Chapter 4, Features
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Chapter 5
Directories and Logs
Directories and Logs
The following directories and logs can be accessed on the system.
Directory/Log
Storage
Description
Private Directory
Internal to phone
Allows you to store your most frequently dialed
names and numbers and allows you to initiate calls
from the directory. See "Private Directory"
Incoming Calls
Log
Internal to phone
Keeps a log of your incoming calls and allows you
to initiate calls from the directory only when the
number is known. See "Incoming Calls Log"
Information
Directory
Internal to phone
Can be used to store specific information about the
phone and its user.
Abbreviated Dial
"Directory"
Assigned numbers
are stored on the
system.
Functions identically to the Abbreviated Dial
feature button. See "Abbreviated Dial".
Outgoing Calls Log Internal to phone
This log stores the records of the last 10 numbers
(LNR-Last Number
Redial)
called and is associated with the Green key
System Directory
See Outgoing Calls Log.
System-wide
The Name/Number directory on the system that
can be accessed by all users. See System
Directory.
Private Directory
The Private directory allows you to store up to 100 frequently dialed internal or external
numbers. The Private directory is internal to the phone and is not a part of the system
directory. It has these features:
•
When a party that is listed in your Private directory calls, the display will show the
name and number of the caller. This caller will be also stored by name in the
Incoming Calls log.
•
Directory records are stored in alphabetical order.
•
You can categorize your directory records into one of four (4) lists.
•
You can customize the labels of the lists.
•
The privileged ring tone will sound when parties that are stored in List 4 call you
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.
Chapter 6, Directories and Logs
•
You can initiate calls from the Private directory
•
You can access the Private directory when the phone is idle, or when you are on a
call
Use the Red Key
to a or abort any of the following procedures.
Access the Private Directory
Step
Action
1.
Press
Result
Or
Or
Enter the first character of
the name with the
alphabetic keypad and skip
to the next procedure
2.
Press
3.
Press
The display shows name and
number of first entry:
Or
Until the desired entry is
found
Or
Enter the first character(s)
of the name with the
alphabetic keypad to search
Search by Name in the Private Directory
Condition:
You are already in the Private Directory
Step
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Action
Result
1.
Enter the first character of the name
using the alphabetic keypad
The display shows the name and
number of the first match
2.
Press
The display shows the names and
associated numbers
Or
record
to select a
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Create an Entry in the Private Directory
Step
Action
1.
Press
Result
If the directory is already full the
display will show:
2.
3.
Enter the name using the
alphabetic keypad
Press
4.
5.
Dial the number on the
numeric keypad
Press
If the number is already stored:
If the number is new:
6.
Press
Of the list where you want
to store the information
7.
Press
The record is stored
Modify a Record in the Private Directory
Condition:
You are already in the Private directory and have found the record that you want to
modify.
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Step
Action
1.
Press
Result
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Chapter 6, Directories and Logs
Step
Action
2.
Press
Result
Or
Press
Or
Press
3.
Press
Or
to highlight
the character to be replaced
Or
Press
Or
On the alphabetic keypad
to erase characters
4.
Press
The record is modified
Customize the Labels of the Private Directory Lists
You can customize the labels for the 4 private directory lists. By default, the labels are
List1, List2, List3, and List4.
Step
Action
1.
Press
2.
Press
Result
2 Times
3.
Press
The Private Directory is selected by
default
4.
Press
5.
Press
1 time
Of the list where you want
to change the label
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Step
Action
Result
6.
Type the new name (maximum of 7
characters) using the alphabetic
keypad at the bottom of your phone
7.
Press
The new list label is saved
Search in a List in the Private Directory
Condition:
You are already in the Private Directory
Step
Action
Result
1.
Press
The display shows the lists that are
available
2.
Press
The first entry in the list will display
Of the list where you want
to search
3.
Press
Or
To select the desired entry
Or
Enter the first character(s)
of the name using the
alphabetic keypad
Place a Call from the Private Directory
Condition:
You are already viewing the Private directory and have found the
entry of the person that you want to call
Step
Action
1.
Press
Result
The call is automatically placed
Or
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Chapter 6, Directories and Logs
Step
Action
Result
Press
Call is placed after 5-second
delay
Or
Press
Call is placed after 5-second
delay
Delete a Record in the Private Directory
Step
Action
1.
Press
2.
Press
Result
The record is deleted
The display shows the next record
in the directory
3.
Delete All Records or Delete a Specific List
Step
Action
1.
Press
2.
Press
3.
Press
4.
Press
5.
Press
Result
2 times
2 times
Key of the list
you want to delete
Or
Press
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Step
Action
Result
6.
2-beep confirmation tone
The display indicates that the
directory has been either partially or
completely deleted
Information Directory
The Information directory allows you to view various shared numbers concerning the
phone and its user. You can view the Information directory when the phone is idle or
busy.
The following table shows the information that is available in the Information directory.
Information
Definition
Set Number
Your extension number
Fax Number
Fax number
GSM Number
A digital cell phone standard universally used in Europe
but not yet in the U.S.
DECT
A private Cell phone standard that is not used in the U.S.
Free Number
Any number that you want to store
Serial Number
The phone serial number
SW Release/Set
System software release/Phone firmware release
Use the Red Key
to terminate or abort any of the following procedures.
View the Information Directory
Step
Action
1.
Press
2.
Press
3.
Press
Result
Or
To view the other
information records
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Chapter 6, Directories and Logs
Enter FAX, GSM, and DECT Information
Step
Action
1.
Press
2.
Press
3.
Press
4.
Press
5.
6.
Result
3 times
Or
until the
display shows the
information item that you
want to store
Dial the number to be
stored (up to 23 digits
maximum)
Press
The number is stored
Enter the Free Number Information
Step
Action
1.
Press
2.
Press
3.
Press
4.
Press
5.
Press
6.
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Result
3 times
Or
until the
display shows the Free
Number heading
Enter the name using the
alphabetic keypad (up to 10
characters)
7.
Press
8.
Press
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Step
Action
9.
10.
Result
Enter the number to store
(up to 23 digits maximum)
Press
2-beep confirmation tone
The record is stored
Incoming Calls Log
The Incoming Calls log is a directory that is internal to the phone. It allows storage of
information about the last 50 calls received, answered or unanswered.
The following are features of the Incoming Calls log:
•
If the caller is stored in your private directory, the name will be stored in alphabetical
order instead of by number.
•
You can use the Incoming Calls log whether the phone is idle or being used.
•
One record will display the number of times that the party called.
•
You can delete records.
•
When the log is full, a new call record will overwrite the oldest call record.
Use the Red Key
to terminate or abort any of the following procedures.
Message Key Lamp Status
Key Lamp
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Status
Description
On
There is at least one new message in your voice mailbox
Off
There are no new messages in your mailbox
Blink
There are no new messages in your mailbox, but there is a
new call in the Incoming Calls log
Flash
There is a message in your mailbox, and a new call in the
incoming calls log
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Access the Incoming Calls Log
At the present time there will be only one record in the Incoming Calls Log.
Step
Action
Result
1.
Press
2.
Press
3.
Display last incoming call:
The display is the first part of the
record:
Press
Or
Display oldest incoming call:
Press
4.
Press
To display the second part
of the record
5.
Press
To return to the name
Display Call Records
The following table shows the possible Incoming Calls log displays.
Display
Description
Caller identification is not available.
If only the number is stored, the display will
show the number instead of the name
The “>” indicates that the log record has been
read
The “>>” indicates that log record has been
called back
The caller identity is not known
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Display
Description
The log is empty
Place a Call from the Incoming Calls Log
Condition:
You are in the Incoming Calls log and have found a record that you would like to call.
Step
Action
1.
Press
Result
The number is automatically dialed
The record remains saved in the log
Or
The icon >> is added before the
name to indicate that the number
has been called back
Press
Call is placed after 5second delay
Or
Press
Call is placed after 5second delay
Store an Incoming Calls Record in the Private Directory
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Step
Action
1.
Press
2.
Press
Result
The name and number are
automatically stored in the Private
directory
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Step
3.
Action
Result
If the caller's name is not in the log:
Enter the name using the alphabetic
keypad
Press
If a number is already saved in
another name the display indicates:
4.
Press
The key of the list where
this record will be stored
5.
Press
The display returns to the Incoming
Calls log record
Delete a Record from the Incoming Calls Log
Step
Action
1.
Press
2.
Press
Result
The list is updated.
Delete all Records in the Incoming Calls Log
Step
Action
1.
Press
2.
Press
Result
1 time
3.
Press
4.
Press
1 time
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Step
Action
5.
Press
Result
6.
2-beep confirmation tone
The display indicates that the log
has been deleted
Outgoing (LNR) Calls Log
The Outgoing (LNR -Last Number Redial) calls log stores the records of the last 10
internal or external numbers dialed. The Outgoing Calls log has the following features:
•
When consulting the log, you can automatically redial one of the numbers stored.
•
When the log is full, the next call overwrites the oldest call record.
•
If a call has been redialed several times, the calls counter in the record for that
number is incremented rather than storing separate records for the same number.
•
You can erase one record or the entire log.
Use the Red Key
to terminate or abort any of the following procedures.
View the Outgoing Calls Log
If the log is empty the display reads:
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Step
Action
Result
1.
Press
The first part of the record:
2.
Press
The second part of the record:
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Step
Action
3.
Press
Result
To return to first part of the
record
4.
Press
Or
records
to view other
Place a Call from the Outgoing Calls Log
Condition:
You are viewing a record in the Outgoing Calls log and want to place a call to that
party.
Step
Action
Result
1.
Press
The display shows the number of
the destination party
2.
Press
The number is automatically dialed
Or
Press
The call is placed after a 5-second
delay
Or
Press
Call is placed after a 5second delay
Store a Record from the Outgoing Calls Log in the Private Directory
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Step
Action
1.
Press
Result
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Step
Action
2.
Press
Result
The name and number are
automatically stored in the private
directory if the party's name is
known
If the number is already stored in
the Private directory under another
name:
3.
If the party's name is not in the
LNR log:
Enter the name of the party
using the alphabetic
keypad
4.
Press
Of the list where you want
to store the record
5.
The record is stored
Press
Delete a Record from the Outgoing Calls Log
Step
Action
1.
Press
2.
Press
Result
The LNR log is updated
The display shows the next record
Delete the Entire LNR Calls Log
Step
Action
1.
Press
2.
Press
Result
1 Time
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Step
Action
3.
Press
4.
Press
Result
5.
2-beep confirmation tone
The display indicates that the log
has been erased
System Name/Number Directory
The System Name/Number directory is a list of all of the employees of the company and
can be accessed by all users. You can search by name in this directory and can dial a
party directly from the directory. The system administrator maintains the System
directory.
Step
Action
1.
Press
2.
3.
Result
Enter the first character(s)
of the name with the
alphabetic keypad
If necessary:
Press
To erase the last character
Press
To erase the entire input
Press
To exit the function
4.
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Step
5.
Action
Result
If necessary:
Press
Or
To scroll through the
entries
Press
To back up to the previous
prompt
Dial a Party from the System Name/Number Directory
Condition:
You are in the System directory and have found the party to call.
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Step
Action
1.
Press
Result
The number is automatically dialed
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Chapter 6
Feature Codes
Feature Codes
If your phone does not have one of the following keys, use a feature code if it is available
for use.
•
For those feature codes that require dial tone, press the SPKR key or lift the handset
first.
•
For those features that are accessed from an existing call, use the ACCESS key to
hold the call and return to dial tone.
Feature
Abbreviated Dial
Action
Feature Code
Or Press
Callback - Leave a
Callback
Callback - Return a
Callback
Or Press
Call Park
Call Pickup
Or Press
Conference
Data
Do Not Disturb - Turn On
Do Not Disturb - Turn Off
Call Forward - Turn On
Call Forward - Turn Off
Or Press
Or Press
Or Press
Or Press
Hold
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Feature
Last Number Redial
Action
Feature Code
Or Press
Transfer/3-Way
Conference
Voice Mail
Or Press
Numeric Feature Codes
The optional Numeric Feature Code feature allows you to use an all-number code that
omits the * and # signs in place the feature key or the standard feature code. The
Numeric Feature Code option was originally designed for rotary phones.
Numeric codes may be two to four digits long. If this option is available on your system,
the codes can be obtained through the system administrator.
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Chapter 7
Telephone Tests
Telephone Tests
You can perform a number of tests on your phone, such as phone self-test, key lamp test,
and system tone test. You can also gather information about your phone such as class of
service, cabinet/card/slot information, directory number, etc.
Use the Red Key
to terminate or abort any of the following procedures.
Basic Procedures
The following procedures apply to all tests except system tones.
Step
Action
1.
Result
Offhook
2.
Press
Silence
3.
Press
1-beep
4.
Press
1-beep
5.
Press
2-beep confirmation tone +
the code number
+
Basic Telephone Self-Test
The following test will restore the key lamps and the display on the phone.
Step
Action
1.
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Result
Offhook
6.
Press
Silence
7.
Press
1-beep
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Chapter 7,Telephone Tests
Step
Action
Result
8.
Press
1-beep
9.
Press
2-beep confirmation tone and then
silence
You may not hear 2 complete
beeps because the phone does
reset.
The number to the right is the load number
10.
Press
11.
12.
Or Press
Press
Silence
Normal display and key lamps are restored
Key Lamp Test
Step
Action
1.
Press
13.
Press a feature key or line key 5
separate times
Result
2 beep confirmation tone
and then silence
See these key lamp states:
ON, blink, flash, flash, ON
1 beep after each key
press
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Informational Tests
The following tests can be run on the phone.
Test Name
Action
Response
Class of Service
Press
Class of Service
Key Template
Press
Key Template
Number
Directory
Number
Press
Directory
Number
Port Number
Press
System time slot
number
Press
3 Terminal types
if applicable
(IBX Classic
Systems)
Terminal Type
1. Inside Term Type
2. Outside Term Type
3. Current Term Type
User Group
Press
User Group
Number
Data Directory
Number (if
assigned)
Press
Data Directory
Number
System Port
Location
Press
Cabinet, Shelf,
Slot
Trunk Port
Location
During trunk call, enter this
sequence:
Cabinet, Shelf,
Slot of trunk port
Press
+
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Chapter 7,Telephone Tests
System Tone Tests
Action
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Result
Press
Silence
Press
Inside Dial Tone
Press
Outside Dial Tone
Press
Modem Tone
Press
Milliwatt Tone
Press
Busy Tone
Press
Reorder Tone
Press
Ringback Tone
Press
Call Wait Ringback Tone
Press
Zip Tone (One Beep)
Press
Zip Zip Tone (2 Beeps)
Press
Inside Call Wait Tone
Press
Outside Call Wait Tone
Press
Override Warning Tone
Press
"Held"
Press
"Enter"
Press
"Private"
Press
"Forward"
Press
"Message"
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Action
Press
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Result
"Voice Mail"
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Appendix I
Glossary
Glossary
Term
Definition
Access Code
A one or two digit number that must be dialed before an
outside call can be made.
Account Code
A billing number for long distance calls that may be
assigned as a part of a user's dialing procedure.
Alphabetic Keypad
A QWERTY keyboard located under the cover at the
bottom of the phone.
Authorization Code
A unique number that may be assigned to a user or a
directory number which, when dialed, permits authorized
usage of system features.
Centergy Reporting
Centergy ® is a call center management tool that
integrates with the Pointspan system.
Code (Abbreviated Dial)
The single or double-digit number that a user assigns to a
phone number when setting up Abbreviated Dial feature.
This code number is used in place of the complete phone
number.
Extension/Directory Number
A number assigned to an individual telephone set which,
when dialed, allows access to that telephone set; an
internal phone number.
External (call or number)
A call to a number that is outside of the phone system.
Feature Codes
A combination of the star (*) or the pound (#) symbol
plus a single digit of the pad. Each code accesses a
specific system feature.
Example: Feature Code "*3" activates the Call Forward
feature. See Feature Codes in Chapter 4.
Or
A Numeric Feature Code (two to four digits) is used to
access features on rotary phones that do not have a * or a
# symbol.
Features
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Capabilities of a phone other than placing and receiving
calls. For example, Hold, Transfer, Call Forward, Call
Back Queuing, etc.
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Term
Definition
Incoming Calls
Calls that are made from outside of the system to an
extension inside of the system.
Internal (call or number)
A call or phone number (extension) that is inside the
system.
Numeric Keypad
A set of twelve buttons (0 through 9) and two symbols (*
and #).
Line or Line Appearance
An extension/directory number that appears on a phone.
Microphone
The built-in microphone, activated by the SPKR button,
provides the ability to use the phone without the handset.
The microphone is located on the lower front of the
phone in the right-hand corner
Multi-Line Phone
A phone having more than one extension number.
Numeric Feature Code
A Numeric Feature Code (two to four digits) is used to
access features on rotary phones that do not have a * or a
# symbol.
Off-Hook
A term that indicates that the handset of the phone has
been removed from the switchhook or the SPKR button
has been turned on.
On-Hook
A term that indicates that the handset of the phone is
resting on the switchhook. The phone is hung-up or the
SPKR button is turned off. (See On-Hook Dialing)
On-Hook Dialing
Dialing a call by using the SPKR button instead of
removing the handset from the switchhook. The ITE12+phone is designed especially for this.
Outgoing Calls
Calls that are placed from an extension inside of the
system to a destination that is outside of the system.
Park
A feature that allows a call to be placed in a temporary
hold state and assigned an extension number. The call
can be retrieved from any extension in the system by
dialing the number assigned to the call.
PDI 1000
Provides an interface for 300 bps to 38.4 Kbps
asynchronous RS-232C data.
Pickup
Allows calls that ring in at another extension to be picked
up at extensions that are members of the same Call
Pickup group.
Prime Line
The main extension on an ITE phone that is
automatically selected to place or receive calls when the
handset is lifted or the SPKR button is turned on. The
line button does not have to be pressed to make or
answer calls.
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Term
Definition
Program
The instructions that you give to the phone through
number codes (feature codes or buttons) to activate a
feature.
Queuing
The process of placing calls in a holding pattern (a
waiting line) until an outgoing line is available. The
system assigns outgoing on the basis of priority or first
come/first served.
System (Telephone System)
A term used in this guide that refers to PointSpan 6880
telephone switching systems.
Voice Prompt
A computerized voice heard through the handset or
speakerphone that indicates that a feature has been
activated. It may also inform or give instructions to the
user.
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Appendix II
Troubleshooting
Troubleshooting
The following table represents the more common problems found with a phone, and
provides possible causes.
Problem
Possible Cause
•
•
•
•
•
•
•
•
•
Check for dial tone
Check the connection to the phone jack
Check that the other phones in the system are operating
Check the setting of display contrast
Check the connection to the phone jack
Check the connection of the handset and/or the headset
Check that other phones in the system are operating
Check volume setting of handset, speaker, or headset
Check the volume setting of the handset, speaker, or
headset
•
Check that you have the rights to make external calls
No voice messages
received
•
•
The phone is not
ringing
•
•
•
Check your connection to the voice mail system
Check your welcome message or voice signature record on
the voice mail system
Check activation of call forwarding to your voice mailbox
Check the volume of the ring melody
Check Call Forward settings
No display
No dial tone
No sound in the
handset
Cannot dial out of the
system
(External Calls)
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