UseAndCare A Note to You ........................ 2 Dishwasher Safety ................ 3 Parts and Features ............... 4 Start Up Guide ........................ 5 Loading Your Dishwasher.. ... 7 Using the Dispensers .......... 11 Setting the Controls.. ........... 13 Selecting a wash cycle.. ... Using Cancel/Drain.. ......... Selecting cycle options .... Changing a cycle or option setting ................... Adding an item during a cycle .............................. Understanding the status indicators ......................... 13 14 14 15 15 16 Washing Special Items ........ 17 Connecting a Portable Dishwasher ........................... 18 Caring for Your Dishwasher ........................... 21 Saving Energy ...................... 24 Solving Common Dishwashlng Problems ....... 25 Troubleshooting.. ................. 28 Requesting Assistance or Service ............................. 30 Index ...................................... 31 Warranty ............................... 36 l-800-253-1 DISHWASHER MODEL SERIES 920 PART NO. 3376817 Rev. A Call our Consumer with questions 301 Assistance Center or comments. 1-v A Note to You Thank you for buying a WHIRLPOOL@ appliance. Because your life is getting busier and more complicated, WHIRLPOOL dishwashers are easy to use, save time, and help you manage your home better. To ensure you enjoy years of trouble-free operation, we developed this Use and Care Guide. It contains valuable information about how to operate and maintain your appliance properly and safely. Please read it carefully. Also, please complete and mail the Ownership Registration Card provided with your appliance. This card helps us notify you about any new information on your appliance. Please record your model’s information. Whenever you call to request service for your appliance, you need to know your complete model number and serial number. You can find this information on the model and serial number label (see the “Parts and Features” section for location of label). Please also record the Durchase date of your appliance and your dealer’s name, address, and telephone number. Keep this book and the sales slip together I Our Consumer Assistance number is toll-free. Help us help See Installation information. Serial Number Purchase Date Dealer Name Dealer Address Dealer Phone in a safe place for future Center reference. I-800-253-1301 you Please: l Have your dishwasher installed by a qualified installer. l Install where dishwasher is protected from the elements. l Install and level dishwasher on a floor that will hold the weight, and in an area suitable for its size and use. l Properly connect dishwasher to electricity, water, and drain.* l Model Number Instructions for complete l l l l Remove all shipping plugs from hoses and connectors (such as the cap on the drain outlet) before installing.* Remove all hang tags and temporary labels. Make sure dishwasher is not used by anyone unable to operate it properly. Properly maintain dishwasher. See the “Caring for Your Dishwasher” section. 1 Dishwasher Your safety Safety and the safety of others is very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to hazards that can kill or hurt you and others. All safety messages will be preceded by the safety alert symbol and the word “DANGER” or “WARNING.” These words mean: You !&I be killed or seriously injured if you don’t follow instructions. You can be killed or seriously injured if you don’t follow instructions. All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed. IMPORTANT WARNING SAFETY -When using the dishwasher, follow basic precautions, including the following: l Read all instructions before using the dishwasher. l Use the dishwasher only for its intended function. l Use only detergents or rinse agents recommended for use in a dishwasher and keep them out of the reach of children. l When loading items to be washed: 1) Locate sharp items so that they are not likely to damage the door seal; and 2) Load sharp knives with the handles up to reduce the risk of cut-type injuries. l Do not wash plastic items unless they are marked “dishwasher safe” or the equivalent. For plastic items not so marked, check the manufacturer’s recommendations. l Do not touch the heating element during or immediately after use. INSTRUCTIONS l l l l l l Do not operate the dishwasher unless all enclosure panels are properly in place. Do not tamper with controls. Do not abuse, sit on, or stand on the door or dish racks of the dishwasher. To reduce the risk of injury, do not allow children to play in or on the dishwasher. Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the dishwasher turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time. Remove the door to the washing compartment when removing an old dishwasher from service or discarding it. - SAVE THESE INSTRUCTIONS 3 Parts and Features Your dishwasher is illustrated below with the parts and features called out. To help you find information on specific parts or features quickly, page references are included. Third level wash, (P. 9) Top rack adjuster Adjustable (P. 10) / top rack Upper spray arm (P. 10) ;;$r (P. 9) inlet openlng , / 1 Spray tower (P. 9) / , Model and serial number label (on right side) POWER CLEANT” - Heating element Lower spray arm (P. 9) - Overfill protector (P. 22) (P. w Detergent dispensers (P. 11) Y::p::::; (P- 12) Door latch / \ Door color panel’ Control l Access panel* See Installation Instructions for more information. panel Your dishwasher has a row of push pads to select cycles and options. You must select a cycle to start your dishwasher. You may select one or more options. Start Up Guide Before using your dishwasher Tip Over Hazard Do not use dishwasher until completely installed. Do not push down on open door. Doing so can result in serious injury or cuts. GROUNDING l Electrical Shock Hazard Electrically ground dishwasher. Connect ground wire to green ground connector in terminal box. Do not use an extension cord. Failure to do so can result In death, fire, or electrical shock. INSTRUCTIONS For a grounded, cord connected dishwasher: The dishwasher must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The dishwasher is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances. WARNING - Improper connection of the equipment-grounding conductor can result in a risk of electric shock. -SAVE l Check with a qualified electrician or service representative if you are in doubt whether the dishwasher is properly grounded. Do not modify the plug provided with the dishwasher; if it will not fit the outlet, have a proper outlet installed by a qualified electrician. For a permanently connected dishwasher: The dishwasher must be connected to a grounded metal, permanent wiring system, or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the dishwasher. THESE INSTRUCTIONS - 5 Starting a wash cycle 1. Load the dishwasher. See the “Loading Your Dishwasher” section. - 5. Close door firmly until it latches. 2. Spin the spray arms. They should turn freely. 6. Run hot water at the sink nearest the dishwasher until water is hot. Turn water off. 3. Add detergent. See the “Using the -Dispensers” section. 7. Press a Cycle pad. If desired, press one or more Option pads. See the o-me, - “Setting the Controls” section. = The dishwasher starts filling once you press a cycle pad unless you select the delay R wash cycle. You may press Option pads as the machine is filling. 4. Add rinse agent, if needed. I Stopping the dishwasher You can stop your dishwasher anytime during a cycle. All you have to do is: l Open the door slightly. Wait for any filling or spraying action to stop before opening the door all the way. Close door to continue cycle. OR l Press Cancel/Drain. Once pressed, a 2-minute drain starts. See the “Setting the Controls” section. 6 - The pad indicator glows red when a cycle or an ootion is selected. Loading Your Dishwasher This section tells how to properly load your dishwasher Preparing l l l l l for best washing and rinsing results. to load the dishwasher To save water and energy, do not rinse dishes before putting them into the dishwasher. Remove large pieces of food, bones, and other hard items. The POWER CLEANTM module removes food particles from the water. The module contains a chopping device which reduces the size of food items. NOTE: If hard items such as fruit seeds, nuts, and egg shells enter the POWER CLEAN module, you might hear chopping, grinding, crunching, or buzzing sounds. Those sounds are normal when hard items enter the module. Do not let metallic items (such as pot handle screws) get into the POWER CLEAN module. Damage can occur. Foods like eggs, rice, pasta, and cooked cereals may be hard to remove if left to dry over a period of time. Run a Rinse/Wash Later cycle to keep dishes moist if you do not plan to wash them soon. Load dishes so soiled surfaces face the rotating spray arm. Load dishes so they are not stacked or overlapping. It is important for the water spray to reach all soiled surfaces for best washing. For best drying, water must be able to drain from all surfaces. Loading l l l for quiet operation Secure lightweight load items in the racks. Pot lids and handles, pizza pans, cookie sheets, etc., should not touch interior walls, interfere with the spray arm’s rotation, or cover the spray tower. Load dishes so they do not touch one another. NOTE: Keep sink drain plugs inserted during dishwasher operation to prevent noise transfer through drains. Loading the silverware Load the silverware basket while it is in the door or take the basket out for loading on a counter or table. l Mix items in each section of the basket with some pointing up and some down to avoid nesting. Spray cannot reach nested items. IMPORTANT: Always load sharp items (knives, skewers, forks, etc.) pointing down. Put small items (baby bottle caps, jar lids, etc.) in any section. You can also remove the basket for easy unloading. Always unload or remove the basket before unloading the racks to avoid spilling water on the silverware. l l l To remove the basket: 1. Grab the basket by the handle and slide it toward the top of the door. 2. Lift the basket off the holding buttons. To replace the basket: 1. Set the basket on the holding buttons. 2. Slide the basket towards the bottom of the door until it locks in place. To open l the basket: Unhook the latch as shown. NOTE: Be sure the cover is completely latched before pulling out the bottom rack and before closing the dishwasher door. basket Loading the bottom rack Load items with cooked-on or dried-on food in the bottom rack, with soiled surfaces facing inward to the spray. Mixed load Load plates, soup bowls, etc., between prongs and facing inward to the spray. l Make sure pot handles and other items do not stop rotation of the spray arms. Spray arms must move freely. l Load items so they do not block or cover the spray tower. l Load heavily soiled cookware face down in the rack. . Do not stack or overlap dishes. Water spray must reach all soiled surfaces for best results. l Utensil Do not cover spray tower Utensil load load \ Load cookie sheets, cake pans, and other large items at sides and back. Loading such items in front may keep water spray from reaching detergent dispenser and silverware basket. l NOTES: Do not load glasses, cups, or plastic items in the bottom rack. Do not load items between the bottom rack and the side of the dishwasher tub. This can block the water inlet opening. If you have removed the bottom rack for unloading or cleaning, replace it with bumpers in front. l l l Loading / Bumpers must face dishwasher door the top rack Load the top rack with cups, glasses, and smaller items. Do not cover the third level wash when loading the top rack. Cup and glass l l load Load so open ends face down for cleaning and draining. Load glasses in top rack only - bottom rack is not designed for glasses. Damage can occur. Do not cover thlrd level wash continued on next page 9 l l l Place items in the rows between prongs. Placing them over the prongs may lead to breakage. Secure lightweight items. China, crystal, and other delicate items must not touch each other during dishwasher operation. Damage may occur. Mixed load Mlxed load Small bowls, pans, and other utensils can be placed in the top rack. l Load plastic items in the top rack only. Plastic items may melt in the bottom rack. . Wash only plastic items marked “dishwasher safe.” l Load plastic items so the force of the spray does not move them during the cycle. Do not\ cover thlrd level wash l Infinite (on some adjustable top rack Raise models) Raise or lower the rack to fit tall items in either the top or bottom rack. The top rack does not have to be level. l Turn the knob clockwise to raise a side of the rack. . Turn the knob counterclockwise to lower a side of the rack. Adjustable (on some 3-position top Lower rack models) You can raise or lower the rack to fit tall items in either the top or bottom rack. The high and low positions are marked on the adjuster on the side facing the center of the dishwasher. 1. Hold top rack with one hand near adjuster. 2. Pull top of adjuster lever out with other hand. 3. Lift or lower rack to one of the preset positions. 4. Release adjuster lever. 5. Repeat Steps l-4 for the three remaining adjusters as needed. The four adjusters can be raised or lowered separately or together, as desired. The top rack does not have to be level. 10 Then adjust Using the Dispensers For best washing results, review the information rinse agents properly. Using l l l the detergent below. It is important to use detergents dispenser How Use automatic dishwashing detergent only. Other detergents are too mild and l much too sudsy. Add detergent just before starting cycle. Store tightly closed detergent in a cool, dry place. Fresh automatic dlshwasher results in better cleaning. detergent Filling the detergent l dispenser The detergent dispenser has one section with a cover and one without. Push cover down firmly until it latches. Detergent in the open section falls into the dishwasher when closing the door. The covered section opens automatically for the main wash. NOTE: It is normal for the cover to open partially when dispensing detergent. Corer and l much detergent to use The amount of detergent to use depends on the hardness of your water and the type of detergent. If you use too little, dishes won’t be clean. If you use too much in soft water, glassware will etch. Different brands of dishwasher detergent have different amounts of phosphorus for softening water. If you have hard water and use low phosphorous content detergent (6.0% or less), you may need to use more detergent or use a detergent with a higher phosphorous content (8.7%). Find out your water’s hardness by asking your local water department, water softener company, or county extension agent. I WATER TYPE WHERE TO FILL Hard Cover, Latch 8+ grains per gallon 136+ parts per million Medlum 5-7 grains per gallon 85-I 19 parts per million Use only covered section for: - Low Energy/ China Use both sectlons - Normal - Pots-N-Pans for: soft O-4 grains per gallon O-68 parts per million Top of 1st step (1 tbs) Fill amounts shown are for standard powdered detergent. Amounts may vary if you use liquid or concentrated powdered detergent. Follow manufacturer’s directions when using liquid dishwasher detergent or concentrated powdered detergent. 11 Using the rinse agent dispenser Keep the rinse agent dispenser filled with a liquid rinse agent. A rinse agent greatly improves dish drylng by helping water flow off them during the last rinse. A rinse agent also keeps water from forming droplets and drying as spots or streaks. A small amount of rinse agent automatically releases into the rinse water during the final rinse of each cycle. For best drylng results, check dispenser periodically see if It needs filling. To check l l to dispenser: Check center of fill indicator cap. Clear means it needs filling. OR Remove fill indicator cap. An “E” is visible when dispenser is empty. Cap center clear when empty “E” vlslble when empty To fill dispenser: The rinse agent dispenser holds 6 ounces (175 ml). Under normal conditions, this lasts about 3 months. 1. Open dishwasher door completely. 2. Remove fill indicator cap. 3. Add rinse agent. Fill to smallest opening in lower part of dispenser only. Overfilling may cause rinse agent to leak out. This will not harm the dishwasher, but could cause oversudsing. 4. Clean up any spilled rinse agent with a damp cloth. 5. Replace fill indicator cap. Keep it closed tightly. NOTE: You do not have to wait until the dispenser is empty before refilling, but do not overfill it. Your dishwasher is designed to use a liquid rinse agent. You do not need to use a solid or bar-type rinse agent. 12 Keep dispenser fllled for best drylng results Setting the Controls Operating your dishwasher’s controls properly helps you obtain the best possible washing results. This section tells you how to select wash cycles and options. Selecting a wash cycle Press a Cycle pad. The dishwasher starts filling once you press a Cycle pad unless you select the delav wash cvcle. You mav Dress Ootion Dads as the machine is fillina. A “41” CYCLE show! , vhat e :h cyc incluc S - I CYCLE iiiiii :INAL TIME VASH IINSE VASH IINSE IINSE IR’Y Minutes - RINSEMIASH LATER For rinsing a few items to be washed one or more days later. l Do not use detergent. 0 Water is not heated during Rinse/Wash Later. . Air Dry is automatically selected. . 12 - LOW ENERGY/CHINA l Single wash for prerinsed or lightly soiled loads. l Select High Temp Wash to heat water in the main wash (marked +). The water heats to 140°F (60°C) in the final rinse (marked ++). at l tt . 60 - NORMAL . l lt . d-t to heat water in the main wash (marked +). The water heats to 140°F (60°C) in the final rinse (marked ++). . - POTS-N-PANS lt l (marked +). The water heats to 140°F (60°C) in the final rinse (marked ++). . at . Ott . 76* - * Cycle time includes dry time and may be longer depending on the temperature of water entering the dishwasher. The cooler the water, the longer the cycle time. If the water is already hot enough, the cycle times will be as shown. 13 Using Cancel/Drain Press Cancel/Drain to cancel a cycle or to clear the indicators. To cancel l l To clear the indicators: Press Cancel/Drain before starting the dishwasher to clear all cycle and option selections. a cycle: Press Cancel/Drain while the dishwasher is running to start a 2-minute drain. It will take a few seconds for the drain to start. If desired, select a new cycle. (See the “Changing a cycle or option setting” section.) You can press Cancel/Drain again to stop the drain immediately. Remember to drain the dishwasher again before starting a new cycle. NOTE: A small amount of water remaining in the dishwasher is normal. Selecting cycle options You can press an Option pad after the dishwasher starts as long as the cycle is not past the point that the option is used. For example, you can press Air Dry any time before the Drying indicator glows. After a wash cycle, the dishwasher remembers the options used and uses the same options in the next wash cycle unless new options are selected or the Cancel/ Drain pad is pressed. Air Dry High NOTE: The dishwasher automatically heats the air in the dishwasher during the ‘dry” portion of the cycle unless you select Air Dry. Temp Wash When High Temp Wash is selected, the dishwasher heats the water during the main wash of the Low Energy/ China and Normal cycles. Heating the water helps improve washing liii results. The Pots-N-Pans cycle automatically uses High Temp Wash. 14 When Air Dry is selected, the air in the dishwasher is not heated during the “dry” portion of a cycle. Using Air Dry helps save energy, but . ,. dishes take ,longer to dry and some spotting can occur. Some lliii items (such as plastics) may need towel drying. For best drying, use a liquid rinse agent. Changing a cycle During the first of a cycle or option setting minute 1. Press Cancel/Drain. A 2-minute drain cycle starts. Wait for drain cycle to finish. 2. Press a new Cycle pad. 3. If desired, press one or more Option W(s). 4. Check the detergent dispensers. They must be filled properly for the new cycle. Adding an item during a cycle You can add an item to the dishwasher anytime before the main wash portion of a cycle. See the “Selecting a wash cycle” section. 1. Lift up the door latch to stop the cycle. Wait for spraying action to stop before opening the door. 2. Open the door and add the item. 3. Close the door, but do not latch it. Wait 30 seconds for the air in the dishwasher to warm up. Doing so reduces the amount of moisture in the vent when restarting a cycle. 4. Close the door firmly until it latches. The dishwasher resumes the cycle. 15 Understanding Lock the status indicators Rinsing Out The Lock Out feature lets you lock out the function of the control pads. When using Lock The Rinsing indicator glows during the last two-rinses of aii cycles. Out, you cannot start the dishwasher. To use Lock Out: l Press and hold Air Dry (about 5 seconds) until the Lock Out indicator glows. To turn off Lock Out: Press and hold Air Dry (about 5 seconds) until the Lock Out indicator turns off. l Washing The Washing indicator glows at the start wash. Water Heating The Water Heating indicator glows whenever - water is heated during a cycle. 16 dishes are not as dry as you expected when using Air Dry, either allow longer drying times (overnight) or do not use Air Dry. Clean The Clean indicator glows at the end of a cycle to show that the load is clean All other indicators turn off. The Clean indicator alows until you press Cancel/Drain or anyother control pad. Washing Special Items If you have any doubts about washing a particular piece of dishware, check with the manufacturer to see if it is dishwasher safe. MATERIAL DISHWASHER SAFE? EXCEPTIONS/SPECIAL INFORMATION Mumlnum Yes High water temperature and detergents finish of anodized aluminum. Bottles and Cans No Wash bottles and cans by hand. Labels attached with glue can loosen in your dishwasher. Loose labels and glue can clog spray arms or the pump and will reduce washing performance. Cast Iron No Seasoning Chlna/ Stoneware Yes Always check manufacturer’s recommendations before washing. Antique, hand-painted, or overthe-glaze patterns may fade. Gold leaf can discolor or fade. Crystal Yes Always check manufacturer’s recommendations before washing. Some types of leaded crystal can etch with repeated washings. Gold No Gold-colored Glass Yes Milk glass will yellow with repeated dishwasher washing. HollowHandle Knlves No Handles of some knives are attached to the blade with adhesives which may loosen if washed in the dishwasher. Pewter No High water temperatures discolor or pit finish. Disposable Plastics No Cannot withstand detergents. Plastics Yes Always check manufacturer’s recommendations before washing. Plastics vary in their capacity to withstand high water temperatures and detergents. Load plastics in top rack only. Stainless Steel Yes Run the Rinse/Wash Later cycle if not washing immediately. Prolonged contact with food containing salt, vinegar, milk products, or fruit juice can damage finish. Sterllng Silver or Silver Plate Yes Run the Rinse/Wash Later cycle if not washing immediately. Prolonged contact with food containing salt, acid, or sulfide (eggs, mayonnaise, and seafood) can damage finish. Tin No Can rust. Wooden Ware No Always check manufacturer’s recommendations before washing. Untreated wood can warp, crack, or lose its finish. can pit will be removed and iron will rust. flatware will discolor. and detergent can high water temperatures and 17 Connecting Dishwasher Electrical a Portable connection Electrical Shock Hazard Plug Into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these lnstructlons can result in death, flre, or electrical shock. A power supply of 120 volts, 60Hz AC, 15 or 20 amps, is required. For your personal safety, this appliance must be grounded. This appliance is equipped with a power supply cord having a 3-prong grounding plug. To minimize possible shock hazard it must be plugged into a mating 3-prong grounding type wall receptacle, grounded in accordance with the National Electrical Code and local codes and ordinances. If a mating wall receptacle is not available, it is the responsibility and obligation of the customer to have a properly grounded 3-prong wall receptacle installed by a qualified electrician. 18 3-prong grounding plug 1 F Power supply cord 3-prong groundlng type wall receptacle NOTE: A special adapter must be installed on the faucet before the dishwasher can be connected. Complete instructions and the adapter are packed with your dishwasher. When moving your dishwasher make sure the door is latched. Hold the dishwasher at the top front corners. Connecting the dishwasher 1. Run water at faucet until it is hot. Turn water off. 2. Pull hoses out of their storage compartment on the back of the dishwasher. NOTE: Make sure the hoses are not kinked or twisted. Kinked hoses reduce washing performance. 3. Pull down on the locking collar while lifting the hose connector onto the faucet adapter. 4. When the connector snaps into place, release the locking collar. 5. Turn the hot water on slowly until it is all the way on. 6. Plug in power supply cord. 7. See the “Start Up Guide” section for instructions on how to start the dishwasher. Locking collar / ’ Hose connector Drawing water connected when You can draw water from the faucet while the dishwasher is connected. Do not draw water while the dishwasher is filling or while water is being pumped out. (This helps prevent a lowfjll when dishwasher is‘filling or mixing drain water with fresh water.) dishwasher l is Press the red button on the hose connector to draw water from faucet. (The faucet is set on hot. Adjust faucet for the water temperature you want.) NOTE: Turn hot water back on after you draw water from faucet. Turn off cold water. 19 Disconnecting the dishwasher 1. Turn hot water off. (This can be done after the last rinse.) 2. Press the red button on the connector to release the water pressure. 3. Lift slightly on the hose connector while pulling down the locking collar. Pull down on the connector. 4. Empty any remaining water from the connector by turning the connector upside down. 5. Unplug power supply cord and return to storage compartment. 6. Return hoses to storage compartment. Converting to a built-in a portable Your WHIRLPOOL@ Portable Dishwasher can be converted to a built-in (undercounter) model by using conversion kit No. 4317856. 20 Hose connector dishwasher The kit is available at your Whirlpool dealer or authorized Whirlpool service company. Instructions are included with the kit. Your new dishwasher is designed to give you many years of dependable service. There are a few things you can do to maintain your dishwasher properly. This section tells you how to clean and care for your dishwasher. Refer to the “Solution chart” for special cleaning problems. See Installation Instructions for information on storing your dishwasher and for cleaning the drain air gap. Caring (on portable for simulated wood top models) The simulated wood top can be used as a utility work surface for most kitchen jobs. It is stronger and more easily cleaned than genuine wood. The top can be used as a cutting board. Knife marks will be visible, but will not seriously damage top. Hot items from the oven can be placed on the top. Clean top with warm, soapy water. For dried-on foods, use a scouring pad. 21 Cleaning the interior Hard water minerals may cause a white film to build up on the inside surfaces, especially just beneath the door area. To clean interior: l Apply powdered dishwasher detergent to a damp sponge to make a paste. OR l Use liquid automatic dishwasher detergent and clean with damp sponge. Do not clean the dishwasher interior until it has cooled. Wear rubber gloves. Do not use any type of cleanser other than dishwasher detergent because it can cause foaming or sudsing. NOTE: See “Removing spots and film” in the “Solving Common Dishwashing Problems” section to clean your dishwasher with white vinegar. Remember, this procedure is intended for occasional use only. Vinegar is an acid. Excessive use can damage your dishwasher. Overfill protector The overfill protector (in the front right corner of the dishwasher tub) keeps the dishwasher from overfilling. It must be in place for the dishwasher to operate. Check under the float for objects that may keep the protector from moving up or down. Storing your Moving or winterizing dishwasher dishwasher your Protect your dishwasher and home against water damage due to freezing water lines. If your dishwasher is left in a seasonal dwelling or could be exposed to near freezing temperatures, have a qualified person do the following: NOTE: Pump motor styles vary by model. Refer to Figure 1 or Figure 2, depending on the style of your dishwasher. 22 1. Disconnect power supply to the dishwasher. 2. Turn off water supply to the dishwasher. 3. Remove the 4 screws on the lower access panel and remove the lower access panel. 4. Place a shallow pan under the water supply valve. Then, use a wrench to disconnect the water inlet from the water supply valve. Separate the water inlet from the water supply valve and drain water into the pan. 5. Remove the spring clamp from the water outlet and separate from the water supply valve; drain water into pan. 6. Reconnect both water inlet and water outlet to the water supply valve. 7. Empty the pan and reposition it under the water pump. 8. Remove the clamp and disconnect the drain hose from the water pump; drain water into pan. 9. Reconnect drain hose to the water pump, being sure to position the clamp over the connection. 10. Replace the lower access panel. Figure 1 Flgure 2 NOTE: If your dishwasher is connected to a garbage disposal, do not run water into the sink after winterizing. This could cause water to refill the drain hose on your dishwasher. Reconnecting your dishwasher 1. Remove the 4 screws on the lower 2. 3. 4. 5. access panel and remove lower access panel. Turn on the water supply to dishwasher. Turn on power supply to dishwasher. Run dishwasher through a complete cycle and check for leaks. Replace lower access panel. Storing for the summer Protect your dishwasher during the summer months by turning off the water supply and power supply to the dishwasher. 23 Saving Energy Saving energy is important and helps you save money. This section gives you tips on the best ways to save energy with your dishwasher. Loading tips Wash full loads. Running a half-filled dishwasher uses the same amount of electricity and hot water as a fully-loaded machine. Load correctly for best washing results. Incorrect loading may cause poor washing and the need to rewash all or part of a load. l l Cycle l l l l and option Do not prerinse normally soiled dishes. Select the correct cycle for the load and use the recommended amount of detergent. tips Use the Low Energy/China cycle whenever possible. The cycle uses less hot water and energy than the Normal cycle. Run your dishwasher during off-peak hours. Local utilities recommend avoiding heavy usage of energy at certain times of day. Do not use the High Temp Wash option if it is not needed. When this option is off, if water entering the dishwasher is lower than 140°F (6073, the cycle does not take additional time to heat water during the main wash. In some cases, loads may not dry as well when using the High Temp Wash option. NOTE: Loads may not wash or dry as well if the water temperature is too low. For best dishwashing results, water must be at least 120°F (49°C) as it enters the dishwasher. Use the Air Dry option whenever possible. Allow longer drying times (overnight). Use a rinse agent to improve drying. 24 l To check water temperature: 1. Run the hot water at the faucet closest to your dishwasher. Let the water run for at least 1 minute. 2. Hold a candy or meat thermometer in the running stream of water. If water temperature at the faucet is below 120°F (49”(Z), have a qualified person raise the water heater’s thermostat setting. Solving Common Dishwashing Problems A convenient checklist for handling minor performance problems. Go over this list before calling for service. If you are unable to solve your dishwasher’s problem, turn to for information. Solution chart PROBLEM CAUSE SOLUTION Food soil left on dishes Improper loading Water temperature too low Follow loading instructions. Use the High Temp Wash option. If needed, turn home water heater up to ensure water entering dishwasher is 120°F (49°C) minimum. See the “To check water temperature” section. NOTE: In some cases, loads may not dry as well when using the High Temp Wash option. Use recommended dishwasher detergents only. See the “Using the Dispensers” section. Never use less than 1 tablespoon per load. Detergent must be fresh to be effective. Always store detergent tightly closed in a cool, dry place. Use fresh detergent only. Do not allow detergent to sit for several hours in a wet dispenser. Check dispenser for caked detergent. Clean dispenser when caked detergent is present. Home water pressure should be 20 to 120 pounds per square inch (psi) for proper dish-washer fill. A booster pump on the water supply may be necessary if pressure is too low. Never use soap or laundry detergents. Use recommended dishwasher detergents only. Use of incorrect, too little, or ineffective detergent Detergent cakes in dispenser Insufficient fill due to low water pressure Slowdown of wash arm due to high suds Spotting and filming Hard water or high mineral content in water Water temperature too low Use rinse agent to help prevent spotting and filming. To remove hard water film, see the “Removing spots and film” section at the end of this section. Use the High Temp Wash option. If needed, turn home water heater up to ensure water entering dishwasher is 120°F (49°C) minimum. See the “To check water temperature” section NOTE: In some cases, loads may not dry as well when using the High Temp Wash option. continued on next page 25 PROBLEM CAUSE SOLUTION Spotting and filming Use of incorrect detergents Use recommended only. Incorrect amount of detergent See the “Using the Dispensers” section for amount. Heavy soil and/or hard water generally require extra detergent. Use fresh detergent. Store detergent tightly closed in a cool, dry place. Discard lumpy detergent. Home water pressure should be 20 to 120 psi for proper dishwasher fill. A booster pump on the water supply may be necessary if pressure is too low. (continued) Use of ineffective detergents Insufficient fill due to low water pressure Cycle takes extremely long time Water temperature is too low Dishwasher is not installed properly Dishes do not dry completely Dishes do not drain properly Plastics Silica film or etching (silica film is a white iridescent deposit; etching is a cloudy film) Black or gray marks on dishes 26 dishwasher detergents If needed, turn home water heater up to ensure water entering dishwasher is 120°F (49°C) minimum. See the “To check water temperature” section. Undercounter dishwashers require adequate enclosure for proper operation. See the Installation Instructions for complete information. Dishes must have proper water drainage. Do not overload. Follow instructions for the “Troubleshooting” section. Use a liquid rinse agent to speed draining. Some plastics, due to material, may need to be towel dried. Water chemical reaction with certain types of glassware usually caused by some combination of soft or softened water, alkaline washing solutions, insufficient rinsing, overloading the dishwasher, and heat of drying. It may not be possible to prevent problem, except by hand washing. To slow this process, use a minimum amount of detergent but not less than 1 tablespoon per load. Use a liquid rinse agent and underload the dishwasher to allow thorough rinsing. Silica film and etching are permanent and cannot be removed. Use the Air Dry option. Aluminum items touching dishes Load aluminum items so that they will not rub against dishes during washing. Do not wash throwaway aluminum items in the dishwasher because they may break down and cause marking. Remove aluminum markings by using a mild abrasive cleanser. PROBLEM CAUSE SOLUTION Whlte spots on cookware with non-stick finish Seasoning removed by dishwasher detergents Reseason cookware after dishwasher washing. Brown stabs High iron content in water supply Remove by washing dishes (after food soil has been removed) with 1 teaspoon to 1 tablespoon of citric acid crystals added to covered section of detergent dispenser. Do not use detergent. Follow with a Low Energy/China cycle and detergent. If treatment is needed more often than every other month, we recommend installation of an iron removal unit. Orange stains on dishwasher Interlor Large amounts of tomato-based foods on dishes placed in the dishwasher Stains will not affect dishwasher performance and can gradually fade over time. Regular use of Rinse/Wash Later reduces the chance of staining. If air in the dishwasher is heated during the “dry” portion of the cycle, stains may fade slower than if the Air Dry option is selected. Odor in the dishwasher Dishes only washed every 2-3 days Run a Rinse/Wash Later cycle at least once or twice a day until a full load is accumulated. Chipplng of dlshes Improper loading Load dishes and glasses so they are stable and do not strike together from washing action. Moving racks in and out slowly will also minimize chipping. NOTE: Some types of china and glassware are too delicate for automatic dishwashing and should be hand washed; for example: antiques, feather-edged crystal, and similar items. on dishes and dishwasher Interior Removing spots and film Keep the rinse agent dispenser filled with a liquid rinse agent. A rinse agent prevents water from forming droplets and drying as spots or streaks. To remove spots and film on dishes and glasses, or hard water film/ lime buildup on the interior of the dishwasher, you may use white vinegar with the following procedure: 1. Load clean dishes and glasses in dishwasher. Do not load silverware or other metals in the dishwasher. 2. Put 2 cups of household vinegar (in a glass or dishwasher safe measuring cup) standing upright in the bottom rack. 3. Close and latch the door. 4. Select the Normal cycle and Air Dry option. Do not use detergent. Allow the dishwasher to complete the entire cycle. NOTE: This cleaning procedure is intended for occasional use only. Vinegar is an acid. Excessive use may damage your dishwasher. 27 Troubleshooting Before calling for assistance please check the chart below for problems you can fix. It could save you the cost of a service call. Dishwasher problems PROBLEM IDishwasher does Inot run or stops 4during a cycle CHECK THE FOLLOWING Dishwasher runs too long Cycle times depend on the temperature of the water entering the dishwasher. Cooler water results in longer cycle times. Undercounter dishwashers require adequate enclosure for proper operation. See the Installation Instructions for complete information. Dishwasher Is overfill protector stuck in “up” position? Overfill protector should move up and down freely. Press down to release. will not fill Water remalns In dlshwasher Is the door tightly closed and securely latched? Has the cycle been set correctly? Has a household fuse or circuit breaker blown or tripped? If the motor stopped because of an overload, it will automatically reset itself within a few minutes. If it does not start, call for service. Is the water supply turned on? Is the dishwasher wired into a live circuit with the proper voltage? Allow cycle to finish. A small amount of water remaining is normal. Check the drain air gap (if installed). If it is clogged, follow the manufacturer’s cleaning instructions. Detergent remalns In covered section of dispenser Has the cycle completed? Is the detergent fresh and dry without lumps? See the “Using the Dispensers” section. Is the bottom rack in backwards? The rack bumpers must face the dishwasher door. Dlshes not as dry as you expected Is the rinse agent dispenser empty? Using a rinse agent greatly improves drying. Do not use Air Dry option on the next load. Grinding, grating, crunching, or buulng sounds Has a hard object entered the POWER CLEANTM module? The sound should stop when the object is ground up. Whlte residue appears on front of access panel Is too much detergent being used? See the “Using the Dispensers” section for recommended amounts of detergent. Some liquid detergents develop excess foam and residue on panel. Try a different brand to reduce foaming and eliminate buildup. 28 PROBLEM CHECK THE FOLLOWING Control panel does not respond when pads are pressed Is the control panel Lock Out feature on? See the “Setting the Controls” section. Is the door tightly closed and securely latched? Dishwasher drains alter turning off indicators Did you accidentally press the Cancel/ Drain pad twice? Press Cancel/ Drain pad again to stop draining. Dishwasher will not close Is the bottom rack in backwards? The rack bumpers must face the dishwasher door. 29 Requesting Service Assistance or Before calling for assistance or service, please check the “Troubleshooting” section . It may save you the cost of a service call. If you still need help, follow the instructions below. 1. If you need assistance* ... Call the Whirlpool Consumer Assistance III Center telephone number. Dial toll-free from anywhere in the U.S.A.: 1-800-253-l 301 and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area. If you prefer, write to: Whirlpool Brand Home Appliances Consumer Assistance Center c/o Correspondence Dept. 2000 North M-63 Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. 2. If you need service* 3. If you need replacement 4. If you are not satisfied with how the problem was solved . . . l l D-l ‘APPUANCE-HOUSEHOLD MAJOR, SERVICE & REPAIR - See: Whirlpool Appliances or Authorized Whirlpool Service (EAm7p/e:xYZ sw4ice Co.) l l WASHING DRYERS, ... FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your WHIRLPOOL@ appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new WHIRLPOOL appliance. To locate FSP replacement parts in your area, refer to Step 2 or call the Whirlpool Consumer Assistance Center number in Step 1. ... Whirlpool has a nationwide network of II authorized service companies. Whirlpool service technicians SERVICE are trained to fulfill the product warranty and provide afteru warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 1) or look in your telephone directory Yellow Pages under: FSP@ parts l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry. Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem. Major Appliance Consumer Action Program 20 North Wacker Drive Chicago, IL 60606 MACAP will in turn inform us of your action. MACHINES & SERVICE L REPAIR -See: Whirlpool Appliances or Authorized Whirlpool Service (Example: XYZ selvim CO.) When asking for help or service: Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. This information will help us respond properly to your request. 30 Index This index is alphabetical. page number. Look for the word or phrase you are interested in, then look for the TOPIC PAGE BOTTOM RACK ......................................... CLEANING Exterior.. ................................................ Interior.. ................................................. COMMON WASHING PROBLEMS Solving ............................................. 9 21 22 25-27 CONNECTING DISHWASHER A PORTABLE ......................................... CONVERTING TO BUILT-IN ................... 20 18 CYCLE Canceling .............................................. Selecting ............................................... 14 13 DETERGENT Tips ....................................................... Use chart .............................................. 11 11 DISHWASHER OPERATION Adding items during cycle ..................... Changing cycle ..................................... Starting.. .................................................. Stopping .................................................. 15 15 6 6 DISPENSER Detergent .............................................. Rinse Agent .......................................... 11 12 ENERGY Saving ................................................... FEATURES/PARTS PAGE OPTIONS ................................................. 14 OVERFILL ........................ 22 ................................... 4 PROTECTOR PARTS/FEATURES RESPONSIBILITIES Owner ..................................................... 2 RINSE AGENT Using ..................................................... 12 SAFETY ..................................................... 3 SERVICE Parts ..................................................... Requesting ............................................ 30 30 SILVERWARE 24 4 BASKET ............................ 8 SPECIAL ITEMS Washing ................................................ 17 SPOTS/FILM Removing .............................................. 27 STATUS INDICATORS 16 ............................ TOP RACK Adjusting ............................................... Loading .............................................. TROUBLESHOOTING WARRANTY.. ................................... FILM/SPOTS Removing .............................................. TOPIC ....................... 10 9-l 0 28, 29 ........................................... WATER Checking temperature.. ......................... Heating indicator ................................... 36 24 16 27 LOADING Bottom rack.. ........................................... Preparing to load .................................... Silverware basket.. .................................. 9-l Top rack ............................................. 9 7 8 0 31 POWER CLEANTM washing system covered by your warranty PI- parts Third level wash tower Spray tower Nozzle cap Lower spray arm POWER CLEAN module and motor SOUND-LOCKTM tuned absorber 32 WHIRLPOOL@’ Dishwasher Warranty LENGTH OF WARRANTY WHIRLPOOL WILL PAY FOR FULL ONE-YEAR WARRANTY FSP@’replacement parts and repair labor to correct defects in materials or workmanship. Service must be provided by an authorized Whirlpool service company. FROM DATE OF PURCHASE LIMITED ONE-YEAR WARRANTY SECOND YEAR FROM DATE OF PURCHASE LIMITED FOUR-YEAR WARRANTY SECOND THROUGH FIFTH YEAR FROM DATE OF PURCHASE FULL TWENTY-YEAR WARRANTY FROM DATE OF PURCHASE FSP replacement parts for any part of the POWER CLEANTM washing system if defective in materials or workmanship. These parts are shown on page 32 of this book. FSP replacement parts for Electronic Control System if defective in materials or workmanship. For models with dishracks that are oyster-colored, FSP replacement parts for the top and/or bottom dishracks if they rust due to defective materials or workmanship. FSP replacement parts and repair labor for the DURAPERMTM tub and/or inner door should they fail to contain water due to defective materials or workmanship. Service must be provided by an authorized Whirlpool service company. WHIRLPOOL WILL NOT PAY FOR A. Service calls to: 1. Correct the installation of the dishwasher. 2. Instruct you how to use the dishwasher. 3. Replace house fuses or correct house wiring or plumbing. 6. Repairs when dishwasher is used in other than normal, single-family household use. C. Pickup and delivery. This product is designed to be repaired in the home. D. Damage to dishwasher caused by accident, misuse, fire, flood, acts of God, or use of products not approved by Whirlpool. E. Any labor costs during limited warranties. F. Repairs to parts or systems caused by unauthorized modifications made to the appliance. 396 WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Outslde the United States, a different warranty may apply. For details, please contact your authorized Whirlpool dealer. If you need service, first see the “Troubleshooting” section of this book. After checking “Troubleshooting,” additional help can be found by checking the “Requesting Assistance or Service” section, or by calling our Consumer Assistance Center telephone number, l-800-253-1301, from anywhere in the U.S.A. PART NO. 3376817 Rev. A 0 1997 Whirlpool Corporation l/97 Q Registered trademarlrrrM Trademark of Whirlpool, U.S.A. Printed in U.S.A.