SHARP TROUBLE & ERROR CODES AR-M256, AR

SHARP TROUBLE & ERROR CODES
AR-M256, AR-M257, AR-M258, AR-M316, AR-M317, AR-M318
Trouble code
[9] TROUBLE CODE LIST
Main
code
F2
1. List
Trouble code
Main Sub
code code
A0
01
E1
00
10
11
12
13
14
15
16
17
80
81
82
84
88
E7
F1
02
10
11
12
00
01
03
06
08
10
11
15
19
20
30
31
32
33
34
35
36
37
38
39
40
50
53
81
Trouble contents
Trouble
detection
Security incompatibility error
IMC PWB communication trouble
MCU
IMC PWB trouble
IMC PWB ASIC error
IMC PWB CODEC IC error
IMC PWB flash ROM error
IMC PWB expaned memory module
(DIMM) error
IMC PWB page memory error
/SRAM error
IMC PWB standard compression memory
error
IMC PWB smoothing IC error
IMC PWB communication trouble
(protocol)
IMC PWB communication trouble
(Parity)
IMC PWB communication trouble
(Overrun)
IMC PWB communication trouble
(Framing)
IMC PWB communication trouble
(Time-out)
LSU trouble
CCD black level error
CCD white level error
Shading trouble
Finisher communication trouble
FIN
(AR-FN5A)
Side guide plated home position error
(AR-FN5A)
Paddle motor trouble (AR-F14N)
Offset motor trouble (AR-FN5A)
Slide motor trouble (AR-F14N)
Staple motor error (AR-FN5A)
Staple motor trouble (AR-F14N)
Rear edge plate home position error
(AR-FN5A)
!"#$%&'&()*'+,*,-'*-,".%&'/01234567
Finisher lift-up motor trouble
Alignment motor (F) trouble (AR-F14N)
Alignment motor (R) trouble (AR-F14N)
Finisher interface error (AR-F14N)
Fold sensor trouble (AR-F14N)
Punch unit communication trouble
(AR-F14N)
Punch side registration motor trouble
(AR-F14N)
Punch motor trouble (AR-F14N)
Punch side registration sensor trouble
(AR-F14N)
Punch registration sensor trouble
(AR-F14N)
Backup RAM trouble (AR-F14N)
Punch backup RAM trouble (AR-F14N)
Punch dust sensor trouble (AR-F14N)
Punch power trouble (AR-F14N)
Finisher incompatibility error
Interface transport unit connection trouble
(AR-F14N)
Transport motor trouble (AR-F14N)
F5
F6
F9
H2
H3
H4
H5
L1
L3
Trouble
Trouble contents
Sub
detection
code
02 Toner supply failure
04 Identification error
Model error
Type error
Destination error
Data abnormality
Misc error
58 Temperature humidity sensor abnormality
02 Copy lamp (xenon lamp) error
00 FAX control PWB communication trouble MCU
10 FAX control PWB trouble
80 FAX control PWB communication trouble
(Protocol)
81 FAX control PWB communication trouble
(Parity)
82 FAX control PWB communication trouble
(Overrun)
84 FAX control PWB communication trouble
(Framing)
88 FAX control PWB communication trouble
(Time-out)
95 Incompatibility error of AR-F14N and FAX
control PWB
99 FAX control PWB destination error
00 Printer PWB communication trouble
MCU
10 Printer PWB trouble
80 Printer PWB communication trouble
(Protocol)
81 Printer PWB communication trouble
(Parity)
82 Printer PWB communication trouble
(Overrun)
84 Printer PWB communication trouble
(Framing)
88 Printer PWB communication trouble
(Time-out)
95 Incompatibility error of AR-F14N and PCL/
GDI PWB
96 PCL PWB incompatibility error
99 Printer PWB language error
00 Main heater lamp thermistor open hard
detection
01 Sub heater lamp thermistor open hard
detection
00 Main heater lamp abnormally high
temperature hard detection trouble
01 Sub heater lamp abnormally high
temperature hard detection trouble
10 Main heater lamp abnormally high
temperature soft detection trouble
11 Sub heater lamp abnormally high
temperature soft detection trouble
00 Main heater lamp abnormally low
temperature detection
01 Sub heater lamp abnormally low
temperature detection
20 Main heater lamp abnormally low
temperature detection
21 Sub heater lamp abnormally low
temperature detection
01 10 times of continuous detection of the
lower paper exit sensor (POD1) lead edge
jam or the upper paper exit sensor
(POD2) lead edge jam or the duplex
sensor (PPD2) rear edge jam
00 Scanner feed trouble
00 Scanner return trouble
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 1
Trouble code
Main Sub
code code
L4
01
11
L6
10
L8
10
U1
01
02
U2
04
20
40
U7
00
U9
00
80
81
82
84
88
EE
99
EL
EU
PF
00
Trouble contents
Main motor trouble
Shifter motor trouble
Polygon motor trouble
Power abnormality detection trouble
FAX battery error
PANEL LOW battery error
EEPROM communication error
Machine speed code data error
CRUM chip communication error
RIC communication trouble
Operation control PWB communication
trouble
Operation control PWB communication
trouble (Protocol)
Operation control PWB communication
trouble (Parity)
Operation control PWB communication
trouble (Overrun)
Operation control PWB communication
trouble (Framing)
Operation control PWB communication
trouble (Time-out)
Operation panel destination error
Developer adjustment trouble
(Over-toned abnormality)
Developer adjustment trouble
(Under-toned abnormality)
PF trouble
Trouble
detection
Trouble
code
Main Sub
code code
E1
11
12
OPE
13
14
Details of trouble
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Remarks
Content
Details
Cause
!" #$%&'()*+,-./)0.
Trouble
code
Main Sub
code code
A0
01
Details of trouble
Content
Details
Cause
Check
and
remedy
E1
00
Content
Details
Cause
Check
and
remedy
10
Content
Details
Cause
Check
and
remedy
Security incompatibility error
When the PCL or the FAX control PWB is
installed, it does not match with
compatible/incompatible setup of the MCU
PWB security.
The security compatibility/incompatibility of
the installed PCL or FAX control PWB
does not match with that of the MCU PWB.
Cheek the security compatibility/
incompatibility of each board. Match the
security compatibility/incompatibility of the
boards.
IMC PWB communication trouble
Communication trouble between MCU and
IMC PWB
IMC PWB connector disconnection.
Motherboard connector pin breakage.
IMC PWB ROM defect, data failure.
Check the connectors of the IMC PWB and
MCU PWB.
Check the grounding of the copier.
Check the ROM of the IMC PWB.
IMC PWB trouble
IMC PWB hardware abnormality
IMC PWB abnormality
Replace the IMC PWB
Check
and
remedy
Remarks
15
Content
Details
Cause
Check
and
remedy
Remarks
16
Content
Details
Cause
Check
and
remedy
Remarks
17
Content
Details
Cause
Check
and
remedy
IMC PWB ASIC error
ASIC abnormality on IMC PWB
IMC PWB abnormality
Replace the IMC PWB
IMC PWB CODEC IC error
CODEC IC (JBIG chip) abnormality on
IMC PWB
IMC PWB abnormality
Replace the IMC PWB
IMC PWB flash ROM error
Flash ROM abnormality on IMC PWB
IMC PWB abnormality
Replace the IMC PWB.
When the program download is abnormally
terminated, a error may occur. In this case,
download the program again.
Program ROM abnormality
IMC PWB expanded memory module
(DIMM) error
IMC extended compression memory
module (DIMM) installation error.
IMC extended compression memory
module (DIMM) access error.
IMC expanded memory module installation
trouble.
IMC expanded memory module trouble.
IMC expanded memory contact trouble.
IMC PWB abnormality.
Check installation of the expanded
memory module. (Spec: Added to Slot 1.)
Replace the expanded memory module.
Replace the IMC PWB.
Extend memory abnormality for
compressed image store (DIMM module)
IMC PWB page memory error
/SRAM error
IMC PWB page memory or work SRAM
access error
IMC PWB abnormality
Replace the IMC PWB
Print buffer page memory or work SRAM
abnormality
IMC PWB standard compression memory
error
Access error of standard compression
memory on IMC PWB
IMC PWB abnormality
Replace the IMC PWB
Standard compression image store
memory abnormality
IMC PWB smoothing IC error
IMC PWB smoothing IC abnormality
IMC PWB abnormality
Replace the IMC PWB
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 2
Trouble
code
Main Sub
code code
E1
80
Details of trouble
Content
Details
Cause
Check
and
remedy
81
Content
Details
Cause
Check
and
remedy
82
Content
Details
Cause
Check
and
remedy
84
Content
Details
Cause
Check
and
remedy
88
Content
Details
Cause
Check
and
remedy
IMC PWB communication trouble
(protocol)
Communication trouble between MCU and
IMC PWB (Protocol error)
IMC PWB connector disconnection.
Motherboard connector pin breakage.
IMC PWB ROM defect, data failure.
Check the connectors of the IMC PWB and
MCU PWB.
Check the grounding of the copier.
Check the ROM of the IMC PWB.
IMC PWB communication trouble (Parity)
Communication trouble between MCU and
printer IMC (Parity error)
IMC PWB connector disconnection.
Motherboard connector pin breakage.
IMC PWB ROM defect, data failure.
Check the connectors of the IMC PWB and
MCU PWB.
Check the grounding of the copier.
Check the ROM of the IMC PWB.
IMC PWB communication trouble
(Overrun)
Communication trouble between MCU and
IMC PWB (Overrun error)
IMC PWB connector disconnection.
Motherboard connector pin breakage.
IMC PWB ROM defect, data failure.
Check the connectors of the IMC PWB and
MCU PWB.
Check the grounding of the copier.
Check the ROM of the IMC PWB.
IMC PWB communication trouble
(Framing)
Communication trouble between MCU and
IMC PWB (Framing error)
IMC PWB connector disconnection.
Motherboard connector pin breakage.
IMC PWB ROM defect, data failure.
Check the connectors of the IMC PWB and
MCU PWB.
Check the grounding of the copier.
Check the ROM of the IMC PWB.
IMC PWB communication trouble
(Time-out)
Communication trouble between MCU and
IMC PWB (Time-out error)
IMC PWB connector disconnection.
Motherboard connector pin breakage.
IMC PWB ROM defect, data failure.
Check the connectors of the IMC PWB and
MCU PWB.
Check the grounding of the copier.
Check the ROM of the IMC PWB.
Trouble
code
Main Sub
code code
E7
02
Details of trouble
Content
Details
Cause
Check
and
remedy
10
Content
Details
Cause
11
Check
and
remedy
Content
Details
Cause
Check
and
remedy
12
Content
Details
Cause
Check
and
remedy
LSU trouble
BD signal from LSU is not detected in a
constant cycle (Kept OFF or ON)
LSU connector or LSU inside harness
trouble or disconnection.
Polygon motor rotation abnormality.
Laser does not illuminate.
MCU PWB failure.
Check for disconnection of the LSU
connector.
Check the LSU operation with SIM 61-1.
Check that the polygon motor rotates
normally.
Check laser LED lighting.
Replace the LSU unit.
Replace the MCU PWB.
CCD black level error
CCD black reference plate scan level
abnormality when the copy lamp turns off.
Flat cable installation failure to CCD unit.
CCD unit error.
Check flat cable installation to the CCD
unit.
Check CCD unit.
CCD white level error
Improper CCD white reference plate
reading level for copy lamp lighting
Flat cable installation failure to CCD unit.
Dirt on the mirror, lens, and reference
white plate.
Copy lamp lighting trouble.
CCD unit abnormality.
MCU PWB abnormality. (Occurred in the
RSPF scan position)
Clean the mirror, the lens, and the
reference white plate.
Check the copy lamp light quantity and its
operation. (SIM 5-3)
Check CCD unit.
Check MCU PWB.
Shading trouble
White correction is not completed in the
specified number of times.
Flat cable installation failure to CCD unit.
Dirt on the mirror, lens, and reference.
white plate.
Copy lamp lighting trouble.
CCD unit abnormality.
MCU PWB abnormality.
Clean the mirror, the lens, and the
reference white plate.
Check the copy lamp light quantity and its
operation. (SIM 5-3)
Check CCD unit.
Check MCU PWB.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 3
Trouble
code
Main Sub
code code
F1
00
Details of trouble
Content
Details
Cause
Check
and
remedy
01
Content
Details
Cause
03
06
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Finisher communication trouble
Communication line test error occurs when
power is turned on or after the exit of a
simulation mode.
Error in finisher communication
Connection trouble or disconnection of the
connector and harness between the body
and the finisher.
Finisher control PWB trouble.
Control PWB failure.
Malfunction by noises.
89#:&%&$'.;'*"-#)#<'=33>=6'*?&'@,A&-B
Check the connectors and the harness of
communication line.
Replace the finisher control PWB.
Side guide plated home position error
(AR-FN5A)
The side guide plate cannot return to the
posittion of home position error.
Side guide plate drive motor abnormality.
Side guide plate home position sensor
abnormality.
Finisher PWB abnormality.
Use SIM3-3-1 to check the side guide
plate motor operation.
Trouble
code
Main Sub
code code
F1
08
Content
Details
Cause
10
11
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Paddle motor trouble (AR-F14N)
Paddle motor operation abnormality
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
Use SIM3-3-10 to check the paddle motor
operation
Offset motor trouble (AR-FN5A)
Slide motor trouble (AR-F14N)
(AR-FN5A) When the offset motor of the
finisher is driven it does not reach the
specified position.
(AR-F14N) C%)$&'+,*,-',@&-9*),#'
9.#,-+9%)*;
(AR-FN5A)
Offset motor abnormality.
Offset motor origin sensor abnormality.
Finisher PWB abnormality.
(AR-FN14N)
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
(AR-FN5A)
Use SIM 3-3-6 to check the offset motor
operation
(AR-F14N)
Use SIM 3-3-6 to check the slide motor
operation
Details of trouble
Cause
Check
and
remedy
15
Content
Details
Cause
19
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Staple motor error (AR-FN5A)
The staple motor cannot return to the
home position
Staple motor abnormality.
Staple motor home position sensor
abnormality.
Staple unit abnormality.
Finisher PWB abnormality.
Use SIM 3-3-7 to check the staple motor
operation
Staple motor trouble (AR-F14N)
Staple motor operation abnormality
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
Use SIM 3-3-5 to check the staple motor
operation.
Rear edge plate home position error
(AR-FN5A)
Bundle exit motor trouble (AR-F14N)
(AR-FN5A) The rear edge plate cannot
return to the home position
(AR-F14N) Bundle exit motor operation
abnormality
(AR-FN5A)
Rear edge plate drive motor abnormality.
Side guide plate home position sensor
abnormality.
Finisher PWB abnormality.
(AR-F14N)
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
(AR-FN5A) Use SIM 3-3-2 to check the
rear edge plate motor operation
(AR-F14N) Use SIM 3-3-9 to check the
bundle exit motor operation
Finisher lift-up motor trouble
The finisher lift-up motor does not reach
the specified position
Lift-up motor abnormality.
Lift-up motor upper limit sensor
abnormality.
Finisher PWB abnormality.
Use SIM 3-3-5 to check the lift-up motor
operation
Alignment motor (F) trouble (AR-F14N)
Alignment motor operation abnormality
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
Use SIM3-3-8 to check the alignment (F)
motor operation.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 4
Trouble
code
Main Sub
code code
F1
20
30
Details of trouble
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
31
32
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
33
Content
Details
Cause
34
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Alignment motor (R) trouble (AR-F14N)
Alignment motor operation abnormality
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
Use SIM3-3-7 to check the alignment (R)
motor operation
Finisher interface error (AR-F14N)
Communication line test error occurs when
power is turned on or after the exit of a
simulation mode.
Error in console finisher communication
Connection trouble or disconnection of the
connector and harness between the body
and the finisher.
Finisher control PWB trouble.
Control PWB (PCU) failure.
Malfunction by noises.
89#:&%&$'.;'*"-#)#<'=33>=6'*?&'@,A&-B
Check the connectors and the harness of
communication line
Replace the finisher control PWB.
Fold sensor trouble (AR-F14N)
Sensor input value abnormality
Sensor breakage.
harness breakage.
Finisher control PWB trouble.
Use SIM3-2 to check the sensor operation.
Punch unit communication trouble
(AR-F14N)
Communication error between the console
finisher and the punch unit
Improper connection or disconnection of
connector and harness between the
finisher and the punch unit.
Finisher control PWB trouble.
Control PWB (PCU) failure.
Malfunction by noises.
89#:&%&$'.;'*"-#)#<'=33>=6'*?&'@,A&-B
Check the connectors and the harness of
communication line.
Replace the finisher control PWB.
Punch side registration motor trouble
(AR-F14N)
Punch side registration motor operation
abnormality
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
Use SIM3-3-2 to check the punch side
registration motor operation
Punch motor trouble (AR-F14N)
Punch motor operation abnormality
Motor lock.
Motor rpm abnormality.
Overcurrent to the motor.
Finisher control PWB trouble.
Use SIM3-3-3 to check the punch motor
operation
Trouble
code
Main Sub
code code
F1
35
Details of trouble
Content
Details
Cause
36
Check
and
remedy
Content
Details
Cause
37
38
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
39
40
50
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
53
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Punch side registration sensor trouble
(AR-F14N)
Sensor input value abnormality
Sensor breakage.
harness breakage.
Finisher control PWB trouble.
Use SIM3-2 to check the punch side
registration sensor operation
Punch registration sensor trouble
(AR-F14N)
Sensor input value abnormality
Sensor breakage.
harness breakage.
Finisher control PWB trouble.
Use SIM3-2 to check the punch
registration sensor operation
Backup RAM trouble (AR-F14N)
!9:D"@'10E':,#*&#*F'9-&'$)F*"-.&$
Finisher control PWB trouble.
Malfunction by noise.
Replace the finisher control PWB.
Punch backup RAM trouble (AR-F14N)
G"#:?'"#)*'.9:D"@'10E':,#*&#*F'9-&'
$)F*"-.&$B
Punch control PWB trouble.
Malfunction by noise.
Replace the punch control PWB
Punch dust sensor trouble (AR-F14N)
Punch dust sensor detection trouble
Sensor breakage.
harness breakage.
Finisher control PWB trouble.
Use SIM3-2 to check the punch dust
sensor operation
Punch power trouble (AR-F14N)
G9#:?'"#)*'@,A&-'$)F:,#*)#")*;'$&*&:*),#
G"#:?':,#*-,%'GH!'$&I&:*
Replace the punch control PWB
Finisher incompatibility error
C@&&$'$,&F'#,*':,)#:)$&'.&*A&&#'I)#)F?&-'
9#$'+9)#'"#)*
01236J6>345')F':,##&:*&$'*,'K4'F?&&*'
+,$&%
Connect AR-FN5A.
Connect AR-F14N.
Interface transport unit connection trouble
(AR-F14N)
L#*&-I9:&'*-9#F@,-*'"#)*':,##&:*,-'
$)F:,##&:*),#
L+@-,@&-':,##&:*),#',I':,##&:*,-'.&*A&&#'
*?&'I)#)F?&-'9#$'*?&')#*&-I9:&'*-9#F@,-*'"#)*
Check the interface transport unit
connector.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 5
Trouble
code
Main Sub
code code
F1
81
F2
02
Details of trouble
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
04
Check
and
remedy
Content
Details
Cause
58
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Transport motor trouble (AR-F14N)
M-9#F@,-*'+,*,-'*-,".%&
E,*,-'%,:DB
E,*,-'-@+'9.#,-+9%)*;B
=N&-:"--&#*'*,'*?&'+,*,-B
3)#)F?&-':,#*-,%'GH!'*-,".%&B
Use SIM3-3-11 to check the front transport
motor operation
Toner supply failure
The value judged from the actual toner
supply hysteresis differs greatly from the
toner sensor value
Developing unit trouble.
Toner supply abnormality caused by
installation of unpacked toner cartridge.
Replace the developing unit.
Use SIM 25-1 to perform DV stirring.
Identification error
Model error
Type error
Destination error
Data abnormality
Misc error
(Identification error)
When the CRUM trademark differs.
When the CRUM company code differs.
(Model error)
When the boot program model code does
not match with the CRUM model
information
(Type error)
When the CRUM type is other than
[Genuine/Conversion/Production rotation]
(Destination error)
The destination of the body differs from
that of the CRUM
(Data abnormality)
The initial check information includes an
erroneous value.
When the max. toner supply time is 00.
When the print hard stop is 00.
CRUM chip failure.
Erroneous developing unit.
Replace the CRUM chip.
Replace the developing unit.
Temperature humidity sensor abnormality
Temperature humidity sensor abnormality
Temperature humidity sensor connector
disconnection.
Short-circuit of the temperature humidity
sensor was detected.
Check the connection of temperature
humidity sensor.
Replace the temperature humidity sensor.
Trouble
code
Main Sub
code code
F5
02
Details of trouble
Content
Details
Cause
Check
and
remedy
F6
00
Content
Details
Cause
Check
and
remedy
10
80
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
81
Content
Details
Cause
Check
and
remedy
Copy lamp (xenon lamp) error
The copy lamp does not light up
Copy lamp abnormality.
Copy lamp harness abnormality.
CCD PWB harness abnormality.
Check the copy lamp. (SIM 5-3)
When the lamp lights:
Check the harnesses and connectors
between the CCD unit and the MCU PWB.
When the lamp does not light:
Check the harness and connector between
the copy lamp and the MCU PWB.
Replace the copy lamp unit.
Replace the MCU PWB.
FAX control PWB communication trouble
Communication trouble between MCU and
FAX control PWB
FAX control PWB connector
disconnection.
Harness trouble between FAX control
PWB and MCU PWB.
Motherboard connector pin breakage.
FAX control PWB ROM defect/Data failure.
Check the connectors and the harness of
FAX control PWB and MCU PWB.
Check the grounding of the copier.
Check FAX control PWB ROM.
FAX control PWB trouble
FAX control PWB abnormality
FAX control PWB defect
Replate the FAX control PWB
FAX control PWB communication trouble
(Protocol)
Communication trouble between MCU and
FAX control PWB (Protocol error)
FAX control PWB connector disconnection
Harness trouble between FAX control
PWB and MCU PWB.
Motherboard connector pin breakage.
FAX control PWB ROM defect/Data failure.
Check the connectors and the harness of
FAX control PWB and MCU PWB.
Check the grounding of the copier.
Check FAX control PWB ROM.
FAX control PWB communication trouble
(Parity)
Communication trouble between MCU and
FAX control PWB (Parity error)
FAX control PWB connector disconnection
Harness trouble between FAX control
PWB and MCU PWB.
Motherboard connector pin breakage.
FAX control PWB ROM defect/Data failure.
Check the connectors and the harness of
FAX control PWB and MCU PWB.
Check the grounding of the copier.
Check FAX control PWB ROM.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 6
Trouble
code
Main Sub
code code
F6
82
Details of trouble
Content
Details
Cause
Check
and
remedy
84
Content
Details
Cause
Check
and
remedy
88
Content
Details
Cause
Check
and
remedy
95
Content
Details
99
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
FAX control PWB communication trouble
(Overrun)
Communication trouble between MCU and
FAX control PWB (Overrun error)
FAX control PWB connector
disconnection.
Harness trouble between FAX control
PWB and MCU PWB.
Motherboard connector pin breakage.
FAX control PWB ROM defect/Data failure.
Check the connectors and the harness of
FAX control PWB and MCU PWB.
Check the grounding of the copier.
Check FAX control PWB ROM.
FAX control PWB communication trouble
(Framing)
Communication trouble between MCU and
FAX control PWB (Framing error)
FAX control PWB connector
disconnection.
Harness trouble between FAX control
PWB and MCU PWB.
Motherboard connector pin breakage.
FAX control PWB ROM defect/Data failure.
Check the connectors and the harness of
FAX control PWB and MCU PWB.
Check the grounding of the copier.
Check FAX control PWB ROM.
FAX control PWB communication trouble
(Time-out)
Communication trouble between MCU and
FAX control PWB (Time-out error)
FAX control PWB connector
disconnection.
Harness trouble between FAX control
PWB and MCU PWB.
Motherboard connector pin breakage.
FAX control PWB ROM defect/Data failure.
Check the connectors and the harness of
FAX control PWB and MCU PWB.
Check the grounding of the copier.
Check FAX control PWB ROM.
Incompatibility error of AR-F14N and FAX
control PWB
FAX control PWB incompatible with ARF14N and AR-F14N was installed to the
copier
FAX control PWB is incompatible
Install the FAX control PWB compatible
with AR-F14N
FAX control PWB destination error
The machine destination setup does not
coincide with the FAX control PWB
destination setup.
The machine destination setup (Sim 26-6)
does not coincide with the FAX control
PWB setup
Check the variety of FAX LIU PWB.
Check the machine destination setup (Sim
22-6) and FAX country code (Soft SW
table).
Trouble
code
Main Sub
code code
F9
00
Details of trouble
Content
Details
Cause
Check
and
remedy
10
80
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
81
Content
Details
Cause
Check
and
remedy
82
Content
Details
Cause
Check
and
remedy
Printer PWB communication trouble
Communication trouble between MCU and
printer PWB
Printer PWB connector disconnection.
Harness trouble between the printer PWB
and the MCU PWB.
Motherboard connector pin breakage.
Printer PWB ROM defect/Data failure.
Check the connectors and the harness of
the printer PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on printer PWB.
Printer PWB trouble
Printer PWB abnormality
Printer PWB defect
Replace the printer PWB
Printer PWB communication trouble
(Protocol)
Communication trouble between MCU and
printer PWB (Protocol error)
Printer PWB connector disconnection.
Harness trouble between the printer PWB
and the MCU PWB.
Motherboard connector pin breakage.
Printer PWB ROM defect/Data failure.
Check the connectors and the harness of
the printer PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on printer PWB.
Printer PWB communication trouble
(Parity)
Communication trouble between MCU and
printer PWB (Parity error)
Printer PWB connector disconnection.
Harness trouble between the printer PWB
and the MCU PWB.
Motherboard connector pin breakage.
Printer PWB ROM defect/Data failure.
Check the connectors and the harness of
the printer PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on printer PWB.
Printer PWB communication trouble
(Overrun)
Communication trouble between MCU and
printer PWB (Overrun error)
Printer PWB connector disconnection.
Harness trouble between the printer PWB
and the MCU PWB.
Motherboard connector pin breakage.
Printer PWB ROM defect/Data failure.
Check the connectors and the harness of
the printer PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on printer PWB.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 7
Trouble
code
Main Sub
code code
F9
84
Details of trouble
Content
Details
Cause
Check
and
remedy
88
Content
Details
Cause
Check
and
remedy
95
Content
Details
96
99
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Content
Details
Cause
Check
and
remedy
H2
00
Content
Details
Cause
Check
and
remedy
Printer PWB communication trouble
(Framing)
Communication trouble between MCU and
printer PWB (Framing error)
Printer PWB connector disconnection.
Harness trouble between the printer PWB
and the MCU PWB.
Motherboard connector pin breakage.
Printer PWB ROM defect/Data failure.
Check the connectors and the harness of
the printer PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on printer PWB.
Printer PWB communication trouble
(Time-out)
Communication trouble between MCU and
printer PWB (Time-out error)
Printer PWB connector disconnection.
Harness trouble between the printer PWB
and the MCU PWB.
Motherboard connector pin breakage.
Printer PWB ROM defect/Data failure.
Check the connectors and the harness of
the printer PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on printer PWB.
Incompatibility error of AR-F14N and PCL/
GDI PWB
PCL/GDI PWB incompatible with AR-F14N
and AR-F14N was installed to the copier
PCL/GDI PWB is incompatible
Install the PCL/GDI PWB compatible with
AR-F14N
Trouble
code
Main Sub
code code
H2
01
Content
Details
Cause
H3
00
Check
and
remedy
Content
Details
Cause
Check
and
remedy
01
Content
Details
Cause
PCL PWB incompatibility error
Incompatible PCL PWB was installed to
the copier
AR-P17 was installed.
Install the AR-P27 to the copier
Printer PWB language error
The machine language setup does not
coincide with the PCL board language
setup.
PCL board connection error.
SIM setup error.
Check combination between the firmware
on PCL board and the panel screen data,
and download the correct version, if
necessary.
Check the machine language information.
(Machine language setup: SIM 26-22)
Main heater lamp thermistor open hard
detection
Main heater lamp thermistor open
detection.
Fusing unit not installed.
Main thermistor defect.
Control PWB failure.
Fusing section connector contact failure.
Fusing unit not installed.
Check the harness and the connector of
the thermistor and the MCU.
Details of trouble
Check
and
remedy
10
Content
Details
Cause
Check
and
remedy
Sub heater lamp thermistor open hard
detection
Fusing sub thermistor open detection.
Fusing unit not installed.
Sub thermistor defect.
Control PWB failure.
Fusing section connector contact failure.
Fusing unit not installed.
Check the harness and the connector of
the thermistor and the MCU.
Main heater lamp abnormally high
temperature hard detection trouble
The fusing main heater thermistor causes
abnormally high temperature
Main thermistor defect.
Control PWB failure.
Fusing section connector contact failure.
Check the main heater lamp blinking with
SIM 5-2-1.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Sub heater lamp abnormally high
temperature hard detection trouble
The fusing sub thermistor causes
abnormally high temperature
Sub thermistor defect.
Control PWB failure.
Fusing section connector contact failure.
Check the sub heater lamp blinking with
SIM 5-2-2.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Main heater lamp abnormally high
temperature soft detection trouble
A/D value the fusing main thermistor
causes abnormally high temperature (over
230°C).
Main heater lamp thermistor defect.
Control PWB failure.
Fusing section connector contact failure.
Check the main heater lamp blinking with
SIM 5-2-1.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 8
Trouble
code
Main Sub
code code
H3
11
Details of trouble
Content
Details
Cause
Check
and
remedy
H4
00
Content
Details
Cause
Check
and
remedy
Sub heater lamp abnormally high
temperature soft detection trouble
A/D value the fusing sub heater lamp
thermistor causes abnormally high
temperature (over 230°C).
Sub heater lamp thermistor defect.
Control PWB failure.
Fusing section connector contact failure.
Check the sub heater lamp blinking with
SIM 5-2-2.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Main heater lamp abnormally low
temperature detection
The setup temperature (about 90°C) is not
reached within the specified time (about
17sec) from turning on the power.
When the temperature of main heater
lamp thermistor falls below 140°C in the
standby mode or printing.
When the temperature of main heater
lamp thermistor falls below 50°C in the
pre-heat mode.
Main heater lamp thermistor defect
Main heater lamp failure
Main thermostat failure
Control PWB failure
Check the heater lamp blinking with SIM 52.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check for disconnection of the heater lamp
and thermostat.
Check the interlock switch.
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Trouble
code
Main Sub
code code
H4
01
Details of trouble
Content
Details
Cause
Check
and
remedy
20
Content
Details
Cause
Check
and
remedy
Sub heater lamp abnormally low
temperature detection
The setup temperature (about 90°C) is not
reached within the specified time (about
17sec) from turning on the power.
When the temperature of sub heater
thermistor falls below 140°C in the standby
mode or printing.
When the temperature of sub heater lamp
thermistor falls below 50°C in the pre-heat
mode.
Sub heater lamp thermistor defect.
Sub heater lamp failure.
Sub thermostat failure.
Control PWB failure.
Check the sub heater lamp blinking with
SIM 5-2-2.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Main heater lamp abnormally low
temperature detection
The setup temperature (about –25°C: Sim
43-1-1) is not reached within the specified
time (about 32sec) from turning on the
power.
A/D value of fusing main thermistor is not
reached within the specified temperature.
(specified temperature : SIM43-1 (600dpi)
–25°C )
Main thermistor defect.
Main heater lamp failure.
Main thermostat failure.
Control PWB failure.
Check the main heater lamp blinking with
SIM 5-1.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Check that there is no foreign material in
the contact section between the thermistor
and the heat roller.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 9
Trouble
code
Main Sub
code code
H4
21
Details of trouble
Content
Details
Cause
Check
and
remedy
H5
01
Content
Details
Cause
Check
and
remedy
Sub heater lamp abnormally low
temperature detection
The setup temperature (about –25°C: Sim
43-1-1) is not reached within the specified
time (about 32sec) from turning on the
power.
A/D value of fusing sub thermistor is not
reached within the specified temperature
(specified temperature : SIM43-1 (600dpi)
–25°C )
Sub thermistor defect.
Sub heater lamp failure.
Sub thermostat failure.
Control PWB failure.
Check the sub heater lamp blinking with
SIM 5-2-2.
When the lamp blinks normally:
Check the thermistor and the harness.
Check the MCU PWB thermistor input
circuit.
If lamp lights and stays lit:
Check the power circuit and the lamp
control circuit on MCU PWB.
Clear the display of self-diagnostics with
SIM 14.
Check that there is no foreign material in
the contact section between the thermistor
and the heat roller.
10 times of continuous detection of the
lower paper exit sensor (POD1) lead edge
jam or the upper paper exit sensor (POD2)
lead edge jam or the duplex sensor
(PPD2) rear edge jam
After supplying the power, one of the
above jams occurs 10 times continuously
in printing
Counting is started on supplying the
power. When any one of the above jams
occurs, one count is made. When paper
entry to the POD1 or POD2 is detected,
the counter is cleared.
A paper jam (paper rounding, etc.) near
the duplex sensor (PPD2) on the fusing
unit is not canceled completely.
POD1, POD2, PPD2 sensor breakdown or
harness connection trouble
Fusing unit installation failure
Check for jam paper in the fusing section.
(paper winding, etc.)
Check fusing unit installation.
Check the POD1, POD2 or PPD2 sensor.
Clear the trouble with SIM 14.
Trouble
code
Main Sub
code code
L1
00
Details of trouble
Content
Details
Cause
Check
and
remedy
L3
00
Content
Details
Cause
Check
and
remedy
L4
01
Content
Details
Cause
Check
and
remedy
Scanner feed trouble
Scanner feed is not completed within the
specified time.
Mirror unit defect.
Scanner wire disconnection.
Origin detection sensor error.
Mirror motor harness abnormality.
Check the scanning operation with SIM 11.
When the mirror not feeds:
Check for disconnection of the scanner
wire.
Check the harness and connector between
the mirror motor and the MCU PWB.
Replace the mirror unit.
Replace the MCU PWB.
When the mirror feeds:
Check the mirror home position sensor
with SiM 1-2.
Scanner return trouble
Scanner return is not completed within the
specified time.
When OC copying with the mirror at the
home position, the mirror is not in the
home position.
Mirror unit defect.
The scanner wire is disconnected.
Origin detection sensor error.
Mirror motor harness abnormality.
Check the scanning operation with SIM 11.
When the mirror fails to return:
Check for disconnection of the scanner
wire.
Check the harness and connector between
the mirror motor and the MCU PWB.
Replace the mirror unit.
Replace the MCU PWB.
When the mirror feeds:
Check the mirror home position sensor
with SiM 1-2.
Main motor trouble
The main motor does not rotate.
The motor lock signal is detected for 1sec
or more after the main motor rotates.
The motor lock signal is detected for 1sec
during rotation of the main motor.
Main motor defect.
Main motor connection, harness trouble or
disconnection.
MCU PWB failure.
Check the main motor operation with SIM
25-1.
Check connection of the main motor
harness and connector.
Replace the main motor.
Replace the MCU PWB.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 10
Trouble
code
Main Sub
code code
L4
11
Details of trouble
Content
Details
Cause
Check
and
remedy
L6
10
Content
Details
Cause
Check
and
remedy
L8
10
Content
Details
Cause
Check
and
remedy
U1
01
Content
Details
Cause
Check
and
remedy
02
Content
Details
Cause
Check
and
remedy
Shifter motor trouble
The shifter home position detection signal
is not detected when the shifter is
operating.
Shifter motor trouble or harnes connection
trouble and disconnection.
Shifter home position sensor trouble.
Check the shifter motor operation with SIM
3-11.
Check connection of the shifter motor
harness/connector.
Replace the shifter motor.
Replace the MCU PWB.
Polygon motor lock trouble
The polygon motor does not rotate.
The motor lock signal is detected for 6sec
or more after the polygon motor rotates.
The motor lock signal is detected for 1sec
during rotation of the polygon motor.
Polygon motor unit failure
Polygon motor connection, harness trouble
or disconnection
MCU PWB failure
Check the polygon motor operation with
SIM 61-1.
Check the connectors and the harness of
polygon motor
Replace the polygon motor.
Replace the MCU PWB.
Power abnormality detection trouble
The power status monitoring signal keeps
power OFF state after passing the
specified time (2sec).
Circuit around the power status monitoring
signal (PSSTS) failure.
Check whether power status monitoring
signal (PSSTS) on MCU PWB is OPEN or
not.
Replace MCU PWB.
FAX battery error
The SRAM backup battery voltage on FAX
control PWB falls.
The SRAM backup battery voltage on FAX
control PWB falls.
Check voltage of the SRAM back up
battery.
Replace the battery.
PANEL LOW battery error
The voltage of the panel clock function
battery falls.
The voltage of the panel clock function
battery falls.
Check voltage of panel clock function
battery.
Replace the battery.
Trouble
code
Main Sub
code code
U2
04
Details of trouble
Content
Details
Cause
Check
and
remedy
20
Content
Details
Cause
40
Check
and
remedy
Content
Details
Cause
Check
and
remedy
U7
00
Remarks
Content
Details
Cause
U9
00
Check
and
remedy
Content
Details
Cause
Check
and
remedy
80
Content
Details
Cause
Check
and
remedy
EEPROM communication error
EEPROM communication error
EEPROM defect.
ICU PWB EEPROM access circuit failure.
Check that the EEPROM is properly set.
Clear trouble with SIM 16.
Replace the MCU PWB.
Machine speed code data error
The machine boot speed information is not
identical to the model code speed
information
EEPROM defect.
SIM operation error.
Check for matching of the machine and
model information setting in SIM26-57.
CRUM chip communication error
Error in MCU-CRUM chip communication
CRUM chip failure.
Developing unit contact trouble.
MCU PWB failure.
Replace the CRUM chip.
Check installation of the developing unit.
Clear the trouble with SIM 16.
Replace the MCU PWB.
CRUM communication error
RIC communication trouble
Error in communication with RIC.
Error in communication test after turning
on the power or canceling SIM.
Connector harness contact trouble or
disconnection.
RIC control PWB trouble.
MCU PWB failure.
Malfunction by noises.
Check the communication cable,
connectors from the RIC box to the main
body.
Operation control PWB communication
trouble
Communication trouble between MCU and
the operation control PWB
Operation control PWB connector
disconnection
Harness failure of the operation control
PWB and the MCU PWB
Check the connectors and the harness of
the operation control PWB and MCU PWB.
Check the grounding of the copier.
Check ROM on the operation control PWB.
Operation control PWB communication
trouble (Protocol)
Communication trouble between MCU and
the operation control PWB (Protocol error)
Operation control PWB connector
disconnection.
Harness failure of the operation control.
PWB and the MCU PWB.
Check the connectors and the harness of
the operation control PWB and MCU PWB.
Check the grounding of the copier.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 11
Trouble
code
Main Sub
code code
U9
81
Details of trouble
Content
Details
Cause
Check
and
remedy
82
Content
Details
Cause
Check
and
remedy
84
Content
Details
Cause
Check
and
remedy
88
Content
Details
Cause
Check
and
remedy
99
Content
Details
Cause
Check
and
remedy
Operation control PWB communication
trouble (Parity)
Communication trouble between MCU and
the operation control PWB (Parity error)
Operation control PWB connector
disconnection.
Harness failure of the operation control
PWB and the MCU PWB.
Check the connectors and the harness of
the operation control PWB and MCU PWB.
Check the grounding of the copier.
Operation control PWB communication
trouble (Overrun)
Communication trouble between MCU and
the operation control PWB (Overrun error)
Operation control PWB connector
disconnection.
Harness failure of the operation control
PWB and the MCU PWB.
Check the connectors and the harness of
the operation control PWB and MCU PWB.
Check the grounding of the copier.
Operation control PWB communication
trouble (Framing)
Communication trouble between MCU and
the operation control PWB (Framing error)
Operation control PWB connector
disconnection.
Harness failure of the operation control
PWB and the MCU PWB.
Check the connectors and the harness of
the operation control PWB and MCU PWB.
Check the grounding of the copier.
Operation control PWB communication
trouble (Time-out)
Communication trouble between MCU and
the operation PWB (Time-out error)
Operation control PWB connector
disconnection.
Harness failure of the operation control
PWB and the MCU PWB.
Check the connectors and the harness of
the operation control PWB and MCU PWB.
Check the grounding of the copier.
Operation panel destination error
An error occurred in checking the
destination of the operation panel and the
main body.
Erroneous connection the operation panel
unit.
SIM setup error.
Check the destination information of the
operation panel unit and the MCU. (Use
SIM 26-6 for the destination of the body.)
Trouble
code
Main Sub
code code
EE
EL
Details of trouble
Content
Details
Cause
EU
Check
and
remedy
Content
Details
Cause
PF
00
Check
and
remedy
Content
Details
Cause
Check
and
remedy
Developer adjustment trouble (Over-toned
abnormality)
An abnormality occurred in execution of
automatic developer adjustment.
Sample data was detected over-toner.
Toner concentration sensor abnormality.
Toner concentration trouble.
Developing unit trouble.
MCU PWB failure.
Use SIM 25-2 to perform the auto
developer adjustment.
Developer adjustment trouble (Undertoned abnormality)
An abnormality occurred in execution of
automatic developer adjustment.
Sample data was detected under-toner.
Toner concentration sensor abnormality.
Toner concentration trouble.
Developing unit trouble.
MCU PWB failure.
Use SIM 25-2 to perform the auto
developer adjustment.
PF trouble
The copy inhibit command from RIC is
received.
Judged by the host.
Inform to the host.
AR-M256/M257/M258/M316/M317/M318/5625/5631 TROUBLE CODE LIST 9 - 12