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and supports the Vertical SBX IP 320 system. Call us at 717-665-2141
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SBX IP 320
Voicemail User Guide
SBX IP Phone User Guide
SETTING / CHANGING YOUR PASSWORD
Set Your Password
1. Press TRANS/PGM, then enter 3, 1, 2 to
set your password.
2. Use the dial pad to enter a password
(3 to 11 digits).
3. Press # or HOLD/SAVE to store the
password.
• A confirmation tone sounds.
Change Your Password
1. Press TRANS/PGM, then enter 3,2, 2.
2. Enter existing password followed by
the # sign.
3. Use the dial pad to enter a new
password (3 to 11 digits).
4. Press # or Hold/Save to save the
setting.
• A confirmation tone sounds.
SETTING / CHANGING YOUR GREETING
After you log in to your voice mailbox, you
hear a prompt. You can then listen to and
manage your messages.
At the prompt:
Press 2 to select User Greeting option,
then choose one of the following:
• Press 1 to Play existing Greeting.
-or• Press 2 to Record greeting at the
prompt. Press # to save recording.
-or• Press 9 to Access your temporary
greeting at the prompt.
To Delete the current greeting:
Press TRANS/PGM and dial 66.
RECORD MAILBOX NAME / TITLE
To allow callers to use Company directory:
1. Press TRANS/PGM and enter 6.
2. Press *. then press #. At the prompt,
record your name.
LISTENING TO & MANAGING MESSAGES
Voice Mail
After you log into your voice mailbox, you
hear a prompt. You can then listen to and
manage your messages.
At the prompt:
Press 1 to select the Message option.
then choose one of the following:
1 — Play or replay a message
2 — Save current message, then play
the next one
3 — Delete current message
5 — Reply to current message
6 — Forward OR Rewind current message
7 — Call Back outside or inside line that
left the message OR Fast Forward
8 — Skip current message
9 — Pause/Resume current message
> — Return to main mailbox menu
See more options on the reverse side ...
Reply to a Message
While listening to a message:
1. Press 5 to dial the voice mailbox of the
station that left the message.
At the prompt:
2. Record your reply and press #.
3. When prompted (if greeting exists):
• Press 1 for regular delivery
• Press 2 to mark urgent
Forward a Message (using 24-btn digital phone)
While listening to a message:
1. To add a comment to your message
use the “Navigation” button to select
the “Add” soft key, record your
comment, and press # … the message
will replay, including your comment.
-orTo forward message “as is” press 6.
2. At the prompt, dial the station number
where you want to send the message.
3. When prompted (if greeting exists):
• Press 1 for regular delivery
• Press 2 to mark urgent
Note:
Only 8-hour voice mail systems
retain forwarded messages.
for SBX IP Systems
Quick Reference
Guide
ACCESSING YOUR VOICE MAILBOX
From Your Office Phone
1. Press CALL BACK.
At the prompt:
2. Enter your password, then press # to
play the first message.
3. Follow the prompts to listen to (and
manage) your messages.
From Outside the Office
1. Call the main office number.
When you hear the Auto Attendant
greeting:
2. Enter your station number,
-orPress the voice mail access digit (if
pre-programmed~),
-orPress the “Mailbox Owner” key (if preprogrammed~).
When you hear your mailbox greeting:
3. Press * and enter your password.
4. Press #, (you will hear options for
listening to and managing your
messages.
~ Contact your System Administrator
for details.
Rev. 3.7 - October 2010
LISTENING AND MANAGING MESSAGES
1
LISTEN TO
& MANAGE
MESSAGES
SETTING CELL PHONE NOTIFICATION
MESSAGE MENU
1 — Play New Messages
2 — Play Saved Message
3 — Play Urgent Messages
Set Cell Phone Notification
1. Press TRANS/PGM.
2. Enter 68, then press 1 to turn on
notification.
WHILE LISTENING
6 — Rewind current message
7 — Fast forward current message
8 — Skip current message
9 — Pause/Start message
2
3
MANAGE
USER
GREETINGS
LEAVE A
MESSAGE IN
ANOTHER
MAILBOX
4
9
CHANGE
USER
MAILBOX
SETTINGS
AFTER PLAYBACK
1 — Hear current message
2 — Listen to Next message
3 — Delete current message
5 — Reply to current message
6 — Forward current message
7 — Call back sender of message
> — Previous menu
GREETING MENU
1 — Play existing Greeting
2 — Record/Re-record Greeting
9 — Access Temporary Greeting
> — Previous menu, select options 1-3:
> 1 = Play
> 2 = Record
> 3 = Delete
SEND A MESSAGE
• Record message at the prompt, press # to end.
• Enter the Mailbox number or Distribution List
where you want to forward the message, OR
press > to spell the person’s name.
PERSONAL OPTIONS
1 — Edit Distribution List
> enter list number 1-5
ADMINISTRATIVE OPTIONS
When class of service is enabled:
MANAGE
1 — Add Mailbox > enter mb no.
MAILBOXES
(ADMIN USER ONLY) 2 — Delete Mailbox > enter mb no.
3 — Reset Password > record message,
then press 1 to confirm OR # cancel
4 — Record Mailbox Greeting > enter mb no.
5 — Broadcast Message > enter mb no.
6 — Record Mailbox Name > enter mb no.
3. Press HOLD/SAVE to store the setting.
4. Press TRANS/PGM, then enter 69.
REPLY TO SENDER
At the prompt, record your reply.
5. Enter the number where you want to be
notified.
6. Press HOLD/SAVE to store the setting.
FORWARD MESSAGE
• If desired, record a comment at
the prompt using the Add softkey.
• Enter the Mailbox no. or Dist. List
where you want to forward msg,
OR press > to spell the name.
RECORD/RE-RECORD
At the prompt, record your reply.
RECORD A MESSAGE IN ANOTHER
USER’S VOICE MAILBOX
Use Direct Dial
From your station:
1. Dial the number of another station.
While the phone is ringing:
2. Press CALL BACK.
SELECT DELIVERY OPTION
1 - Regular
2 - Urgent
If class of service is set:
3 - Private
4 - Urgent/Private
5 - Confirm Receipt
6 - Future
> enter normal “clock” time
(MMDDHHMM), then select
1 for AM or 2 for PM
CHANGE LIST OF MAILBOXES
1 — Edit Distribution List
> 1 = Add mailbox
> 2 = Delete mailbox
> 3 = Listen to MB nos. in list
2 — Delete Distribution List
> — Previous menu
At the tone:
3. Record message.
4. Press # when you finish recording.
5. If a mailbox greeting already exists, you
will hear the following options:
• Press 1 for regular delivery
• Press 2 to mark urgent
-OR-
Dial from your Voice Mailbox
After you log into your own voice mailbox,
you hear a prompt.
At the prompt:
1. Press 3 and record your message.
2. Press # when you finish recording.
3. Enter the desired mailbox number.
4. If a mailbox greeting already exists, you
will hear the following options:
• Press 1 for regular delivery
• Press 2 to mark urgent