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Dishwasher Service Manual
Troubleshooting and Repair
Dishwasher Service Manual
Lower Component Access
1. Toe Kick Panel
• Remove outer, toe kick (on ED models), (#1a) by pulling on both left and right sides
simultaneously (right side pictured). The assembly is secured by stud and catch fasteners.
This is a two piece vertically adjustable assembly to allow for counter height differences
(on ED models).
• Remove the inner toe kick, (#1b) by pulling simultaneously on both sides. The trim is
secured with four long shafts, which allow for the front to back adjustment to align with
• Remove the inner access panel (#1c) by removing all of the phillip’s head screws that
secure the panel to the tank body. This allows access to the all of the serviceable base
components (1c).
Troubleshooting and Repair
Dishwasher Service Manual
2. Heater Removal
Use extreme caution when servicing the base components. The external body of the inline
water heater will become very hot when energized. A large bare conductor is exposed on
the body of the water heater, running diagonally, front to back. The conductor is “live” when
the product is plugged in. Do not touch.
To remove the heater:
• Pull the unit from the cutout.
• Remove the back panel.
• Loosen the two clamps that secure the heater to the hoses. Disconnect the wires and
remove the heater assembly from the unit.
• The heater can also be accessed from the front by either removing the entire assembly and accessing the heater from outside of the unit or by reaching around the sump
assembly to disconnect and remove the heater from this position. Frontal access allows
the repair without pulling the dishwasher from the cabinet.
Troubleshooting and Repair
Dishwasher Service Manual
Troubleshooting and Repair
3. Circulation Pump Removal
• The circulation pump can be removed two ways:
• From the front as a part of the complete circ-sump assembly.
• From the rear after the DW is pulled from the cabinet, and the back panel removed.
• Disconnect hoses and wiring from pump assembly.
• Slide assembly to the left releasing the mounting dampers from the bracket and pull
assembly straight back out of DW for service.
Dishwasher Service Manual
Troubleshooting and Repair
4. Removing Back Panel
• Pull DW from Cabinet.
• Remove the rear access panel to allow servicing of all rear mounted components. • Remove the 11 screws holding panel in place and remove the panel.
Dishwasher Service Manual
Troubleshooting and Repair
5. Circ-Sump Assembly Removal
All of the components can be removed as an assembly for ease of service accessibility.
• Release the sump from inside the DW by removing the sump locking nut.
• Disconnect the drain hose from the back of the drain pump.
• Disconnect the main hose, which is connected to the circulation pump and inlet to the
DW from the bottom.
• Slide the circulation pump off of the rubber mounts holding it to its mounting bracket.
• Disconnect all of the wires leading to each component.
• The components can now be removed as an assembly.
Dishwasher Service Manual
Troubleshooting and Repair
6. Removing WPS Sensor & Pressure Switch
The WPS sensor is mounted to the front of the sump with two small phillips head screws.
• Remove the two screws and the wire plug from the sensor and remove from dishwasher.
• The pressure switch can be removed from its mount by removing the two screws,
disconnecting the wires and the hose connected to the sump
WPS Sensor
Pressure Switch
Dishwasher Service Manual
Troubleshooting and Repair
7. Float Assembly Removal
If the Styrofoam float becomes damaged and needs replacement:
• Pull the unit from the cutout to access the back and remove the back panel.
• On the back of the float bracket you will find a movable tab, bend it up and slide the float
out the back.
• Replace the faulty floor guard with the new float.
NOTE: The movable tab has a limited life span. If the floor guard has been replaced
more than twice, you may experience weakness in the tab.
Upper NO
and lower NC
leads used
(middle not used)
Dishwasher Service Manual
Troubleshooting and Repair
8. Drain Pump Removal
• Disconnect hoses and wiring from pump.
• Pull pump and bracket away from the sump and to the right.
Note: Be prepared to absorb escaping water.
Dishwasher Service Manual
Troubleshooting and Repair
9. Floor Guard Switch
• To remove the floor guard switch, remove the two Phillips screws from the body of the
switch, remove the wires and remove the switch.
• Use care when removing and reinstalling the floor guard switch. It is important that the
switch be oriented straight up and down.
DO NOT BEND the mounting tab.
Dishwasher Service Manual
10. Sump Removal
Troubleshooting and Repair
To remove the sump:
• Remove the upper sump collar by turning it counterclockwise until it releases from the
assembly. Loosen ring by tapping with a hammer and a flat blade screwdriver.
• From beneath, disconnect all hoses and electrical wires and remove assembly from the
service area.
Dishwasher Service Manual
Troubleshooting and Repair
11. Water Valve Removal
To remove the water valve:
• Turn water supply OFF to dishwasher.
• Access to the lower service area by removing the lower
Toe Kick Assembly (See instructions page 49).
• Remove both supply and operating water hoses.
• Disconnect the power supply wiring.
• Remove the four bracket mounting screws, and remove valve.
Inlet Water Valve
Dishwasher Service Manual
Troubleshooting and Repair
Door Components
12. Separating the Door
To separate the inner and outer door assemblies:
• Remove the # 15 torx head screws around the perimeter of the inner door panel.
• Remove the 4 screws mounted horizontally into the raised portion of the inner door liner.
• Carefully separate the two pieces, being cautious of sharp edges, to expose the
serviceable parts inside of the door assembly.
Dishwasher Service Manual
Troubleshooting and Repair
13. Membrane
To change the membrane, first separate the inner and outer door assemblies.
• Remove the #15 torx head screws around the perimeter of the inner door panel.
• Remove the screws mounted horizontally into the hinge arms.
• Carefully separate the two pieces, being cautious of sharp edges, to expose the
membrane inside of the door assembly.
• There are four Phillips head mounting screws mounted vertically up under the membrane
which can be accessed from the inside of the door.
Dishwasher Service Manual
Troubleshooting and Repair
14. Door Switch Removal
To remove the door switch:
• Separate the inner and outer door.
• Remove the two top screws, which hold the switch to the door assembly.
• Remove the assembly from the door and repair or replace as necessary.
NOTE: The electrical connection for the door latch is
made by crimp nuts at the factory. Use similar permanent means to reattach replacement door latch in
the field.
Dishwasher Service Manual
Troubleshooting and Repair
15. Control Board Removal
The control panel is accessed by separating the inner and outer door assemblies.
• Remove the two screws holding the control board access panel to the top rail of the
outer door.
• Turn the access panel over exposing the board, and release the four stand-offs which are
securing the board to the access panel.
• Carefully disconnect ribbon cable from control board.
Beware of sharp edges on panel opening from ribbon cable
Dishwasher Service Manual
Troubleshooting and Repair
Inner Tank Components
16. Filters
• The large outer filter is held in place by the smaller inner filter.
• To remove all filters, unscrew the inner filter by turning assembly counterclockwise.
• When the inner filter is removed it releases the outer screen, and separates the two inner
Inner Filter
Dishwasher Service Manual
Troubleshooting and Repair
17. Lower Spray Arm
To remove the lower spray arm:
• Remove the securing nut and washer from the top center portion of the arm assembly.
• Carefully lift straight up and pull the arm out of the unit.
18. Lower Rack Wheel Replacement
To remove old or defective wheel from the lower rack assembly:
• Pry the holder gently open.
• Rotate the wheel holder clockwise approx 90’ and pull wheel from wheel shaft on rack.
• Reverse this procedure to install new wheel.
Dishwasher Service Manual
Troubleshooting and Repair
19. Upper Rack Removal
To remove the upper rack:
• Pull the rack all the way out of the unit. Lifting on both sides at the same time, until the
rack snaps into a locked position.
• Locate the four locking tabs at each corner. With a pocket screwdriver, depress the tab
towards the center of the rack, and pull up on the rack until it clears the tab.
• Repeat this at all four corners until the rack assembly is free from the locks.
• Lift the assembly straight up and remove from the unit.
20. Rack Slide Removal
• The Rack Slides are secured to the unit with nuts (2 per side) accessible inside
right and left side beneath the rails.
Dishwasher Service Manual
Troubleshooting and Repair
21. Detergent Cup Removal
To remove the detergent cup:
• Gain access to the inside of the door by separating the inner and outer door assemblies. • Remove the six phillips head screws holding the inner portion of the detergent cup assembly
to the outer portion.
• Disconnect the wires attached the unit and remove both pieces from the door
22. Anti-Siphon Valve Removal
• Pull unit from cabinet.
• The Anti-Siphon valve is secured to the tank by a round plastic nut on the inside of the
tank cavity.
• Remove the nut by turning counterclockwise until it is free from the valve.
• The valve can now be removed from the left hand side of the DW.
Dishwasher Service Manual
Troubleshooting and Repair
Dishwasher Service Manual
Factory Test Mode:
The factory test mode, or FTM, is run on each unit during final QC to ensure that all of the components are operating normally. The FTM runs the unit through an abbreviated wash cycle and
checks various sensors for response and is a valuable diagnostic tool. By knowing the timing of
the FTM (shown below), a technician can check for operation of the component in question at the
expected time.
To Enter the FTM:
Press the SECURE key for three (3) seconds. Then press the SECURE key again for
three (3) seconds to exit the secure mode.
Press DELAY and SANI RINSE keys simultaneously to start the factory test mode.
Close the dishwasher door. Be sure to close the detergent dispenser prior to initiating
the FTM to check for proper operation.
All LEDs on the dishwasher will turn ON for about 15 seconds then turn OFF.
The factory test will begin. Use the timing chart below for expected operation timing
of the component in question.
If during the FTM one of the electric components fails to operate at the scheduled time, it is likely
that either the component has failed, the wiring has failed or the Power Board has partially failed.
Start by checking the component in question and working back to the Power Board. Use extreme
caution when working with live components.
After test has been completed, press CANCEL key once to exit from the factory test mode. To exit
the factory test mode at anytime, press the CANCEL key once. If the FTM has completed without
error, a solid green light at the bottom of the door (ED model only) and three beeps will signal that
all the major components are operating correctly.
Below is a timing schedule for the factory test:
Duration (sec) Comments
Drain Pump
Control Board version displayed
Inlet Valve
Power Board software1 version displayed
Power Board software2 version displayed
Circ Pump & Heater 300
Drain Pump
(Table 1)
Troubleshooting and Repair
Dishwasher Service Manual
Pressure Switch is in
the closed position
after two full drain
Water in
Base Pan
Floor Guard switches
to a open position
caused by a flood condition in the base
Controller failure to
communicate with the
Atmel 16 on the power
board. The dishwasher
loads will not function.
No response signal
from the WPS
Controller failure to
communicate with PIC
or no PIC software in
the power board PIC
Heater failure
Three long beeps, red light
flashes below door.
Cycle will stop, followed by
three long beeps. Drain pump
will activate until the floorguard switch is reset. Floorguard LED will turn ON and
red light will stay steady below
A fault can be visible in the
first 15 seconds of initial power-up. “F3” will flash on the
display and will be visible to
the user. Dishwasher will be
Wash cycle will go into a
default timetable and soil=3;
temp=0. F-4 appears for the
failure test mode.
There is no temp or soil information reported to the controller.
Controller will default to soil=2
& temp=0. F-5 appears in the
ailure test mode.
Temperature does not increase
Press Cancel key twice to reset this fault. Fault will occur
again in the first Drain if the
conditions are still true. See
component diagnosis section
for troubleshooting.
Floorguard switch will reset
and clear this fault, when
water is removed from the
base pan.
Check Control and Power
Board Compatibility. Check
power/controller board communication cable.
Check WPS connection. Replace WPS
Replace power board.
See component diagnosis
section for troubleshooting.
(Table 2)
NOTE: There will never be an F4 and F5 error at the same time.
Troubleshooting and Repair
Refer to Wiring Diagram for connector location and general information on component functionality.
Circulation Pump
The circulation pump is located in the base area. It is responsible for circulating large volumes of
water to turn the wash arms and feed the high powered spray jets that distribute water through the
tank. The circulation pump is controlled by power from the control board and power board. When
energized, power is sent through terminal P3 of the power board (120VAC measured between P3
and Neutral). If the pump fails to operate and power is present at P3, check the resistance of the
motor windings as follows: Main winding (Top/Mid; yellow and red leads) 0.7 ohms +/- 10% @ 70
deg F. Secondary winding (Top/Bottom; brown and red leads) 32.1 ohms +/- 10% @ 70 deg F. If
resistance does not fall within this range replace pump. Capacitor failure. If the above listed tests
do not locate fault, and the pump still fails to operate, then the capacitor may have failed. If this
condition is present you may hear a light humming noise created when the pump is attempting to
start. Check capacitor and verify correct wiring. Replace capacitor as needed.
Capacitor failure - If P3 energizes per the timing schedule yet the pump fails to operate and the
resistance values are met, the capacitor may have failed. A light humming noise will be audible.
The pump is attempting to start but the secondary windings are either not receiving energy or not
receiving enough energy. Check capacitor wiring. Retest. Replace capacitor if necessary.
Detergent Dispenser
The detergent dispenser is located in the door and is basically 3 components in one. The first function is to dispense detergent to the wash cycle. The second function is to dispense rinse aid to
the cycle. The final function this device serves is to sense the presence of rinse aid. This function
is accomplished by a float mechanism. The door has to be closed to get an accurate reading. The
detergent dispenser and the rinse aid dispenser are activated by the same circuit. The first time the
circuit is energized the detergent door swings open and streams of water from the upper spray arm
will rinse the detergent into the wash water. When de-energized the mechanism cycles so that the
next time the circuit is energized, the rinse aid will be dispensed.
The detergent dispenser is energized by the control board and the power board as necessary
(120VAC) through terminal P7 pin 4. This circuit operates a solenoid that creates the dispensing action of both devices. In order for the mechanism to reset the dishwasher door must be fully opened
between washes. This allows a linkage bar to drop into position and resets the mechanism.
If the detergent door fails to open during the wash cycle, a solenoid failure may have occurred.
Check the resistance values of the solenoid at the connector. It should measure between 280 &
320 ohms. If these readings are present and the detergent door still fails to open, test by manually
engaging the solenoid and watching the soap dispenser door catch. It should rotate CCW roughly
25 deg. Close the soap door and retest. Replace the dispenser if faulty.
If the user complains of water spotting and drying difficulties, the unit may not be dispensing the
rinse aid. Check the rinse aid level to ensure an adequate supply. If rinse aid is present, the linkage bar may not be cycling into the proper position. Separate the door and inspect the solenoid and
linkage for proper operation.
Door Latch
The door latch is located in the door and houses a switch that tells the controller if the door is open
or closed. When the door is closed, the switch closes. When the door opens the switch opens,
which is sensed by the controller. If operating, the unit will halt when the door is opened (switch
open) until the door is closed again.
If the door latch is defective the unit may turn on but a wash cycle will not begin since the controller checks to see if the door latch circuit closes prior to starting. In this case, the door may close
and physically latch but the dishwasher will not begin washing. The digital timer will not countdown but the green LED will blink as if running.
A small microswitch in the door latch assembly closes when the door closes. This closes pins 1 and
4 at P2 on the Power Board.
To test the latch without removal:
Disconnect the wire connector from P2 on the Power Board.
Touch a DMM set in continuity mode to pins 1 and 4 on the connector.
Open and close the dishwasher door. The continuity alarm should sound when the
door is closed, (closing the switch and circuit.) If it does not, trace the wiring
back to the door latch looking for the fault.
Check the striker, located on the tank, for proper position. If the striker does not extend out far
enough, adjust to allow the latch assembly in the door to fully rotate into the closed position. Test
by forcefully pushing on the door and listening for the continuity alarm.
Drain Pump
The drain pump is a small 120VAC pump located in the front of the base area. This pump is used
to drain the tank of the wash and rinse water. The drain pump is powered by the control board and
power board as necessary. See Wash Cycle Data Chart , for proper timing of drain pump usage.
When energized 120VAC is supplied to pin 2 on terminal P7 on the power board, the drain pump
will operate and deliver waste water to the appropriate drain location. Depending on the particular
installation it could be routed through the garbage disposal, or directly to a waste pipe. The “high
loop” in the supplied drain line must be utilized for proper drain operation. If the unit is drained into
the garbage disposer then a sink air gap should be utilized. The rate at which the tank empties depends upon various installation conditions. See graph for flow rates. See chart for solutions to pump
If the pump appears to Kinked Hose
be operating normally
yet water is left standing in the tank
Pump has lost it’s prime
Obstruction in drain
Impeller jammed
Pump runs but very
little to no water is
pumped from tank.
Replace hose, ensuring not to kink when
pushing unit back into
Pump runs but water is Prime pump - Disconnot pumped out of tank nect drain hose from
under sink connection
and empty any water
in drain hose between
unit and connection.
Reconnect and test.
Pump runs but little to Dislodge obstruction
no water is pumped
and test.
from tank.
Pump hums but impel- Remove drain pump.
Open housing by
ler does not turn. No
water is pumped from
turning in the countank.
ter-clockwise direction and pushing
locking tab out of the
way. Clear jam or
replace if damage is
Control Board
The control board located in the dishwasher door is the brain of the dishwasher. It is connected
directly to the membrane keypad, sending and receiving information to and from the user through
visual outputs such as LEDs and a numeric display as well as audio tones. The control board
manages the operation of the power board located in the base of the unit, turning on and off
various components at the required time. It also receives data directly and indirectly from sensor
inputs on the power board that help govern the timing and operation of the various cycles.
LED Status Indicator
A 3-color status LED is located on the bottom of the door on ED models. (It is an optional accessory
on ID models.) This option is provided, since in many installations, the membrane keypad will
not be visible and the operating status of the dishwasher will be unknown to the user. A blinking
green light indicates the unit is running normally. Solid green or blue indicates that the unit
has successfully completed the desired cycle and can be unloaded. Solid blue indicates that
the required heat and time requirements have been met to sanitize the dishware (as per NSF
Standard.) It is not necessary that the sanitize option be selected for this light to be illuminated at
the end of a cycle nor will the LED turn on necessarily if the sanitize option has been selected. The
blue LED will only be illuminated if the time and temperature requirements have been satisfied.
The solid blue or green LED will turn off once the door is opened for unloading then closed.
The red LED will be illuminated if a “Drain” or “Water in Base Pan” failure is detected. See page 69
for description of failure codes.
Floor Guard F9
The floor guard assembly is welded to the base and consists of three components: a microswitch, a
styrofoam float, and a metal housing spot welded to the base. If water is present in the base area,
the float will rise and at predetermined height, trigger the microswitch and open the circuit, at this
time the unit halts, and the drain pump operates.
The floor guard detects water in the base area. As water accumulates in the base area the float
rises, activating the NO float switch, and closing the circuit between pins 1 & 2 on terminal P8 on
the power board.
If water is present, repair or replace the faulty component and dry the base area. Check for water
damage. Insure that all components are dry and retest.
If there is no water, there may be a problem with the circuit.
Ensure that the styrofoam float moves freely in the housing. Slide a credit
card or similarly sized object under the styrofoam float and lift. An audible clicking
should be heard when lifted and when released
Remove the Power Board and check the two leads at P8 for continuity. If open, with
float clearly in the untriggered position, the problem has been isolated to the circuit
between the lead and up to the microswitch. Check the wiring and the switch.
Replace the faulty component.
The float should be replaced if it has been damaged in any way. Replace it by lifting the retaining
tab on the back of the housing.
Inlet Valve
The inlet valve is located on the left side of the base area, looking in from the front. The inlet side
of the valve is connected to the house water supply, usually the hot side. When the inlet valve
is energized with 120VAC at pin 1 on terminal P7 of the power board, the valve retracts a small,
spring-loaded internal plunger with a rubberized tip, and allows water to flow through. The inlet
valve is powered by the control board and power board as necessary. See Wash Cycle Data Chart
on page 44, to confirm appropriate cycle times.
If tank fails to fill, or inadequate water flow is detected when valve is energized, check the following:
1) Check the water supply valve, usually located under the sink for proper flow
and operation.
2) Check the resistance between pin1 on terminal P7 & Neutral. It should read
between 850 & 940 ohms.If the circuit is “open” then check the wiring before
replacing the valve.
3) Check the flow rate of the valve by disconnecting the outlet hose (Clear
plastic) and put into a 2 gallon container. With the valve energized you should
see between 1 to 1.5 gallons accumulate in the container in 60 seconds,
with a house supply pressure of 20-120 PSI.
Inline Water Heater
The inline water heater is located in the base area. Water flows from the sump to the circulation
pump while passing through the heater. It has a flow-thru design and is a round cylinder, similar to
a pipe. When supplied with 120VAC at terminal P5 on the power board, the heater begins to heat.
“USE EXTREME CARE WHEN SERVICING” If water does not flow through the heater when energized, it will overheat very quickly. The unit is equipped with internal overload protection and will
automatically shut down at pre-determined temperatures. The “Automatic reset temp” is 208 deg.
F +/- 10 deg, and the “Permanent disabling temp” is 402 deg F +/- 18 deg.
The resistance of the heating element should measure between 11 & 13 ohms. Change the hoses
if the inline heater was operated without water. If this condition was suspected, change the hoses.
Membrane Keypad
The membrane keypad is used to enter the desired wash cycles, wash options and user
commands. During a wash cycle the membrane keypad displays the selected cycle, the estimated
completion time and any options that have been selected. Upon completion of a cycle the keypad
membrane will indicate ompletion of the selected cycle and selected options.
Refer to the Wiring Diagram (page 45) for schematic of Membrane Keypad located on the bottom
left of the diagram.
Power Board
The power board, located in the base area of the dishwasher, takes commands sent from the
control board and regulates power to the various components of the dishwasher by turning on and
off corresponding relays according to the program selected by the user. It receives information
from various sensors and converts the information into data the control board can understand
before transfer to the control board.
The power board also houses the power supply transformer. This component transforms 120V AC
power and distributes it to a variety of electronic components, including the control board.
If during the FTM the scheduled component’s connector fails to energize, the respective relay on
the Power Board could have failed. In this case, it will be necessary to replace the Power Board.
For example: A problem is suspected with the detergent dispenser. Initiate the FTM and follow the
timing chart on page xxxx. The Controller issues a command to the Power Board to energize P7
pin 4 and open the dispenser door for 5 seconds just after the circulation pump turns off. If during that window of time, 120V cannot be detected at P7 pin 4 then the Power Board is defective
and needs replacement.
Pressure Switch
The pressure switch is mounted to front of the sump, located in the lower base area. A small hose
connects the pressure switch to the sump, allowing the switch to sense water levels inside the
sump assembly. This NO switch will close and complete the circuit when the water level in the sump
reaches 2.5” This is a non adjustable level, do not attempt to change. If a “Drain” fault occurs, the
Control board has detected a closed circuit on pins 1 & 3 of terminal P12, when it should be open,
indicating that water is still present in the sump, after the unit has attempted two drain events with
no success.
If water is present see drain pump section for diagnosis.
If the tank is empty, a fault could exist with the pressure switch. It could be stuck in the closed
position, or clogged under pressure. Check the connecting hose, sump port and switch body for obstructions. If no obstruction is found; examine the switch for proper operation. If found to be faulty
- replace.
Wash Process Sensor
The wash process sensor, WPS, is mounted to the front of the sump mounted in the base area. The
WPS consists of a transparent plastic cover in which an optical transmitter and receiver are housed.
A beam of light passes through the soiled water and is picked up by the receiver. The difference
between the light transmitted and the light received estimates the amount of soil in the water. In
normal mode, wash times are modified based on the soil levels determined by the WPS.
In addition to water soil level, the WPS detects the wash water temperature, and is used by the
control board, to regulate the inline heater on time.
If the WPS sensor is suspect, enter the Factory Test Mode. If an F4 or an F9 failure is detected then
either the WPS or the wiring has failed. Remove the wire connector from P10 on the power board,
and check for resistance as follows: Between red & yellow points on the connector it should read
14.0 – 16.0 ohms. Between the Red and Orange points on the connector it should read 10.0 – 13.0
ohms. If the measured values are outside of these tolerances, then replace the WPS sensor, and
perform the Factory Test (page 68) again.
If no values are detected, remove the small, 3 pin connector from the WPS and check resistance
from the left pin to the right pin and you should read 14.0 –16.0 ohms. Then check between the
left pin to the middle pin and you should read 10.0 – 13.0 ohms. If both values are found to be in
tolerance, check the wiring for faults. If one or both of the readings are out of tolerance then replace the WPS and perform the Factory Test (page 68) again.
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